Trupanion Review
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Reviews 10221 
Grayson
Focus on what really Matters
Saved me thousands of dollars and accepted claims within minutes so I didn’t have to worry about the cost and could instead focus on what really mattered. Being there for my pet.
Fran
Processing claims was easy and fast
Processing claims was easy and fast. But I wish I had the option to change deductible on your plan once during the lifetime of a pet and that I was told at sign up that deductible cannot be changed after sign up or within 30 days of sign up. If I was notified of that, then I would have probbaly made a different decision on the deductible at sign up.
Mary Ann
Trupanion pays claims quickly
Trupanion pays claims quickly. A few years ago, Duncan needed an MRI, CT scan, and a spinal tap on the same day. Trupanion paid their portion before our credit card bill arrived. Recently, Quinn needed patella surgery. We were reimbursed within a day of submitting the bill. Customer service is always helpful and pleasant.
Hedy
when I called to cancel my insurance…
when I called to cancel my insurance the wonderful person I talked to gave me another option. Im so thankful she did. Within a month later my dog had an emergency and if didnt have the insurance I wouldn't have been able to save him. Great customer service. I don't remember her name but she has a Standard Poodle also. Please thank her.
Becky
Helpful Support with Emergency Services
During a very scary time for our dog and our family, Trupanion again came through with the support we needed. They were quick to respond to requests and quickly approved our claims, even over the holiday. It is so helpful that our emergency vets were paid directly, leaving us with a realistic amount to pay for his life-saving services.
Roxanne
This is the second time I’ve had to…
This is the second time I’ve had to take one of my fur babies to the hospital. They are extremely kind, and they seem to be very gentle and very interested in our cats as a family member, and not necessarily as a pet. My experience with them has been stellar from the front desk to the back They are expensive. But they are kind.
Ephhie James
Absolutely amazing experience
Absolutely amazing experience. The customer services were really helpful and did a great job in everything I would definitely recommend.
Mary
Thankful to have found this insurance
I have had to use my insurance a few times this year and when I filed the claims, I was reimbursed within just a couple days and when I had to end up going to the emergency vet hospital, they were able to get paid directly from Trupanion and filed the claim and I just had to pay my portion, so easy and thankful to have this insurance for my 3 hairless babies
Guest
Trupanion is excellent
I knew my payout before my pet even left Blue Pearl. Very professional and made a difficult situation easier!
Stephen
Absolutely fantastic—the smartest investment for our pet!
I cannot say enough good things about Trupanion—absolutely fantastic service! The response time is always incredibly quick, which gives us great peace of mind. The best part of this service is that so many veterinarian emergency centers and hospitals accept the plan and allow Trupanion to pay them directly. It takes the financial stress out of the equation when you are worried about your animal. This is hands down one of the smartest investments I have ever made for my family and our wonderful, beautiful pet. 5 stars all the way!
Lois A Williams
Our Clinic worked directly with…
Our Clinic worked directly with Trupanion for our pet’s issues! No back and forth for the claim.
Cindy
Thank you!
Thank you!! Lex has had a rough 2025 and you guys have been a great help. So glad to have your support.
Karen
Excellent care and process
Not having to think about excellent care for Kobi. Process and coordination with the provider were efficient caring and no hassle. Very grateful!!
Brittney
My cat would not be alive today if I…
My cat would not be alive today if I didn’t have Trupanion. My vets office submits the claim for me and I don’t even have to wait 10 minutes later for a response from Trupanion. In an emergency situation this takes the edge off making decisions for my pet’s medical care. Thank you.
Shannon Pekarski
Kitty emergency
We had an emergency with our wonderful little kitty. We had an almost $4k bill that trupanion dropped down to $900. It was a huge relief that we could get our sweet boy the treatment he needed without stressing about how we were going to pay our normal bills this month. It was fast and easy, with approval they paid their part up front.
Polly Smith
Trupanion is excellent in every way I…
Trupanion is excellent in every way I can think of. Really love it that the vet can bill while you are checking out and you know how much they covered instantaneously. Great organization.
Lisa
A+ Insurance
Portal is user friendly. Quick response to claims submitted and great insurance coverage.
Robin
Very quick payment for my 8 month old…
Very quick payment for my 8 month old ESS seizures, hospitalizations and treatment. Very pleased.
Chris Sapienza
Trupanion is one of the better pet…
Trupanion is one of the better pet insurance companies out there.
Ron
Easy submission of claim
Easy submission of claim, quick response and quick reimbursement
KP
Trupanion has been amazing in every way!
Trupanion has been amazing! Our pup has been really sick over the past month, in and out of the vet and the hospital/ICU and Trupanion was incredibily responsive (on the spot!), supportive and we are so thankful for the coverage as well as the overall customer service experience.
CM
Everyone was super helpful!
Everyone was super helpful with answering my questions. I'm just not sure that I understand where to go from here
Kaushik
Excellent Coverage and Response Times
Quick response. Covered what was supposed to be covered and offered me peace of mind knowing i can trust someone to help with my dogs overall health moving forward. A+
NW
Rates are high
Rates are high Our dog was checked for a new lump and the exam isn’t covered at all. That is usually the largest charge Coverage was quick so that’s the only positive
Code
You exceeded my expectations
You exceeded my expectations. Great service.
Debra
Your company is the best to work with
Your company is the best to work with. Prompt responses with no hassle. Unfortunately you were too expensive for my other dogs.
Lisa
Best payment process ever
No hassle or confusion on the final billing. Very smooth during a traumatic time in our lives
Donna
Thank you so much for taking care of…
Thank you so much for taking care of Lunas bills so promptly ..
Christina B
Suddenly my kitty has cancer
Suddenly my kitty has cancer. There were extensive diagnostic tests needed. I appreciate having options for her diagnosis and treatment that I could not afford otherwise. There isn't a cure, but we will be able to extend her life for maybe a year. If not for this insurance, we would have to euthanize her in a month or so. I have been amazed at how quickly Trupanion covered the costs.
Ginny
Yorkie Mommy
I have always had a great sense of relief with having Trupanion for my 2 Yorkies. I have talked to a few folks there, personally over the last 11 years or so, especially when I was dealing with my one Yorkie's passing one year ago. You all were so genuine and caring, even as I 'blubbered' to you! You helped me so much with all I was going through. I also received such immediate responses to any and all claims I have have for my two little 'girls'. Thank you...
Karen
I was on vacation when my dog needed…
I was on vacation when my dog needed emergency vet care. I wasn't present, but my dog sitter had my insurance information to present to the vet and Trupanion paid their portion within seconds. It's peace of mind - even when I'm away.
Gary
A happy satisfied customer
So happy that I had you guys for my Pet Insurance for my cat, was thinking I didn’t need Insurance because he was a baby but 13 months later I found out and was very happy that I had you as my Pet Insurance he had an accident. Without you, it would’ve cost me over $6000 for his operation on his hip so thankful I went with your company, you paid the claims right upfront. Thank you a very happy customer😊
Ray Tondre
When my beloved Minnie Palm needed to…
When my beloved Minnie Palm needed to have a bunch of kidney stones removed two pinion came through for me I am very happy with them!
Tricia Jenkins
Always a pleasure dealing with Trupanion
Always a pleasure dealing with Trupanion
Claudette
Great plan and certainly easy to use use…
Great plan and certainly easy to use especially with a vet practice that files direct. Thank you
Robert Syrovatka
Fair & Timely Claims Process
Our claims through our vet or those we have submitted ourselves have always been handled in a timely, fair and equitable manner. I feel Trupanion provides a reasonably priced pet insurance product.
Emily
Easy to file- Always prompt payment.
Easy to file- Always prompt payment.
Nancy
You people are always so kind and…
You people are always so kind and helpful when I need to talk to you.
Tracy
First claim
This was my first claim. I appreciated how incredibly easy and quick the process was.
Gayle
Always prompt w/reimbursement
Always prompt w/reimbursement. Whenever I have called, very rare, very helpful & polite.
Eva
They are quick to process claims in…
They are quick to process claims in an.emergent situation.
Sunde Farquhar
Glad I picked this company
My dog has been insured since he was a puppy and he’s now 5 years old. Super quick reimbursements…. literally overnight! This company seems honest, my rate was lowered as market rates changed. Thank you!
Catherine
Customer service was friendly and…
Customer service was friendly and helpful
Keith
good support
good support - Trupanion interfacing directly with my Veteranarian makes it much easier to process claims,
Kelly
The peace of mind is priceless.
I have had trupanion ins on my older pup since he was 8 wks... and gladly haven't had to use it. So when I got my new pup, I immediately enrolled him too. Well, sadly, he broke his leg when he was only 10 wks old!! The integration between the vet and trupanion is a smooth as butter! The peace of mind is priceless.
Sandi Richards
Quick review of claims and process of…
Quick review of claims and process of payment
JustAnswer Customer
Grateful
Thank you for being there when my dog Raina became ill. You helped to mitigate some of the fear and worry.
Tamara
The service is great and customer care…
The service is great and customer care agents amazing. My only reason for not giving them 5 stars is that my rate has gone up from just over $100 to over $200 monthly in a two year period.
Carol
Quick turnaround for claims
Quick turnaround for claims and my dog’s. Allergies have been covered. The representatives are usually available quickly and have always been courteous, helpful and respectful. Unfortunately, the cost of coverage continues to rise annually, supposedly because the cost of veterinary care also is rising. That may be so, but it is difficult for the policy holder.
Shamira
The premiums keep going up every year.
The premiums keep going up every year.
Linda
Quick and responsive
Immediate reply with coverage even before we left the vet.
Debi
So far everyone that I have talked to…
So far everyone that I have talked to has been so helpful and so sweet as I am dealing with my sweet Maggie’s recent cancer diagnosis.
Esteban
Trupanion saved Loki’s life
Trupanion saved Loki’s life! We had no money for the emergency surgery he needed but Trupanion gave us the peace of mind to focus on Loki as they covered 90% of the estimate and they only took five minutes to respond and approve!
Ann
Trupanion is a lifesaver
Trupanion is a lifesaver, easy to have, and fast with claims and payments. With 3 elderly purebred dogs, I don’t know what I would have done without this superior coverage. It takes the financial factor out of the equation of the decision making. Because of that, my kiddos get the absolute best care possible! Thank you!
ADAM
Thank you so much Erica
Thank you so much Erica. We would of lost are claims, you are the best.Thank You for doing are Claims.
kimberly green
Great Insurance for dogs..
Great Insurance for dogs... fast and easy turn around service.
Anon
Worked with BluePearl flawlessly and…
Worked with BluePearl flawlessly and had approved expenditure in a very timely fashion
Lauren
One Small Suggestion
Would love to be able to subdivide my vet invoices under two different “problems/reasons for the visit” (so to speak). My girl was seen for an allergy-related shot as well as a secondary infection, making the claim submission a little complicated on my end. But otherwise, Trupanion is fantastic! So quick to respond and reimburse. I can’t imagine having pets without insurance now!
howard Eskenazi
Trupanion has always provided excellent…
Trupanion has always provided excellent customer service…they are very knowledgeable about their product and professional. Any claims that are submitted are responded to promptly and deposited within a couple of days. We have been extremely happy that we chose Trupanion for our pet insurance.
Amara
Easy process
Easy submission process. Quick response and resolution.
Darlene
Trupanion has been great for my pet
Trupanion has been great for my pet. Reimbursement is easy with the app. Highly recommend!!
Beatrix Mohsenin
Thank you for taking care of a…
Thank you for taking care of a stressful situation so quickly and easily. What a difference direct billing makes. So grateful that I signed up with Trupanion.
KG
Costs rise exponentially
We have generally had a good experience with Trupanion- they don’t pull any stunts as far as coverage or records. My complaint is the rise in costs - our dog is now 11 and we have had them for 6 years and have had reasonable increases (<10%) each year until this year when it was over 25%. It would be incredibly hard to get our dog insured elsewhere at this point and I’m sure they know that- just disappointed this is how they treat their long term customers (and I’m a vet- definitely no professional discount even though I’ve saved them thousands of dollars over the years in reduced fees and diagnostics.)
Deb
Very responsive and their compensation…
Very responsive and their compensation is very timely as well. Great to work with.
JBAlexander
Always quick and easy online
Always quick and easy online
Keri
Claim Reimbursement Speed
The emergency vet being able to submit the claim and process the credit immediately rather than it taking longer to get reimbursed.
Betty
Automatic billing/payment
This is the first time that I went to a vet who interacted directly with you. The process was seamless.
Janice Coogler
Easy and quick response
It was easy to send in invoices and was given prompt attention.
Hatef
The best and most efficient insurance.
The best and most efficient insurance.
Carolyn
Trupanion greatly helped my very expensive vet bill
I am a senior and funds are limited for me. I made the decision 2 years ago to get pet insurance for my cat due to increasing vet bills. My cat got very sick and needed IV hydration, meds to help with nausea and vomiting, X-rays and labs. I saved over 650 dollars with Trupanion. Trupanion paid their part directly to the vet office, which left me with a minimum payment. This is 1 st time I ever had to use the insurance BUT it is well worth my monthly payment to Trupanion. I highly recommend Trupanion to any one who has a pet because it's peace of mind to know it's there if your pet ever gets sick or injured. THANK YOU TRUPANION
Marcia DeOteris
Always there for our dogs
We have 2 female mixed breeds dogs, both 11 years old now. Unfortunately, our trips to the Emergency Veterinary Hospitals have been frequent throughout the years. As they age, visits have become more about their health than triaging mischevious mishaps…but in all cases, Trupanion has been a financial cushion for us, allowing us to get the proper health care our pups need. Best decision we ever made.
Virginia
Responsive, good communication, helpful
Trupanion has been responsive and helpful from day one, for 5 yeaars! I really appreciate the speed and communication.
Helen
Continuous cost increases
The ease of submitting claims is a definite bonus. However, if we submitted claims to our insurance company for a condition, several times a year and the rates continuously went up, we would not be able to afford health insurance.
Deb Thompson
Trupanion is a dependable choice
Trup. Was there when we needed them. It was amazing to know they had our back and our pups during an emergency at the pet hospital.
Laurie
Quick and easy process
Quick and easy process. Thank you.
Mr. Kim Stockinger
Be specific and follow your claim up with a phone call have had a good experience with…
I have had a good experience with trupanion over the years but I submitted 3 invoices for a specific condition and they split them into two separate categories. I called them to correct this and I’m waiting for an answer. I included the medical summary for this new condition hoping they would understand
Jan H.
fast response on invoices
I submitted my invoices online one day and it was processed and approved the second day. It is faster than I expected.
Xe
My dog had 2 serious illness in last…
My dog had 2 serious illness in last year. Trupanion came through, covering most of her care. Thank you!!
Judi
Claim processed quickly
Claim processed quickly. Benefits explained what was covered and why. Website easy to navigate to monitor progress.
Darlene
Best care options because of Trupanion!
So great to know that even expensive options are possible if needed in my pets' care! Trupanion is very responsive and prompt in either payment or reimbursrment!
Barbara
No hassle
Was absolutely seamless to submit via our Vetinarian and I got a credit right away.
Nicole Jacobsen
Peace of mind when we needed it most
When our dog got sick, everything happened so fast. We had to make decisions quickly on what diagnostics and treatments we could authorize. Thanks to Trupanion, we could focus those decisions on what was best for our good boy. The vet staff all breathed a sigh of relief when we told them we had pet insurance through Trupanion, they’re the very best. When I called at night while our dog was being kept overnight to ask how this would work, the pet advisor who answered (no long hold times) was compassionate, patient, and clear on every step. They truly made a difference in our lives, I could not be more grateful.
Patricia
every claim has been handled swiftly…
every claim has been handled swiftly and clearly! When I've had a question they were easy to explain! The app to file on a claim takes 5 minutes ! Good job Trupanion,
Steven
Trupanion Insurance is worth it
Trupanion Insurance has saved us thousands of dollars over a period of 5 years. Our dog Sugar (German Shepherd) has required major surgery recently and is being treated for Hip Dysplasia. Both the surgery and the medications are covered at 80%.
Lisa
Trupanion helped us save our dog
Trupanion helped us save our dog! We had an emergency when our dog came down with a serious case of pneumonia. Trupanion paid the emergency vet directly and covered a good portion of the cost. The vet was able to call Trupanion and work with them directly so we didn't need to worry about that during a very stressful time. Our dog is recovering thanks to amazing vets and the help of Trupanion!
Julie
Empathetic and Kind
When we had to put our dog down due to illness, Trupanion representatives at both the chat stage to cancel the contract and the email stage to submit a final invoice, we empathetic and kind. It was so much more than just a routine process for them. The interaction showed they care about dogs and the impact of a loss on our family. Highly recommend Trupanion!
Adam
Trupanion is the Gold Standard
Overall product! Customer service! Fast review times! Direct vet pay!
Steven
So thankful for Trupanion
Trupanion made our emergency visit with our dog so much less stressful. They paid the bill upfront and were so easy to communicate with.
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