Trupanion Review
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Reviews 10745 
Myrna
Grateful
Payment at the Vet was easy and it may the visit affordable.
TerryLynn
Reassurance of coverage for catastrophic medical event
As a longtime pet parent of cats and dogs, I understand the commitment to their health and wellbeing for their lifetime. But when an unexpected catastrophic medical condition or injury occurs, I feel rest assured that Trupanion met my expectations. This was my first time filing a pet insurance claim. My 2 year old kitten needed surgery to figure out why she was continuously vomiting. X-ray showed something suspicious, but we couldn’t figure out what it was. Thank you, Trupanion.
Cheryl
Amazing response time for approval
Amazing response time for approval. Fair with what they cover. I'm so glad I had insurance - it saved me a bundle on my dog's back surgery.
Joanny
Excellent.
Excellent.
Rhoda T Ezell
Consistent support
Consistent support
Samantha
Easy process, excellent coverage.
My dog got bit by a venomous snake and It was no foot work on our end. My pet was able to be emergently cared for with no questions asked. Dropped my vet bill down from $4000 to $800
Kimberly
Customer service kindness.
Customer service kindness.
Annette Davis
Recent experience- Love it!
I recently called customer service and received excellent and expedient service. Trupanion is great! Also, pleasantly surprised when the hospital was able to submit directly while at my visit and things processed so smoothly. I am amazed and thankful every day that I have Trupanion for my Tito. Thank you!
Pam
Customer service reps were…
Customer service reps were knowledgeable, super helpful and answered all my questions. Thank you!
William Masi
Covered major expense of our pet's…
Covered major expense of our pet's medical bill. Pet care is just as expensive as people care. really need to have insurance for your pet.
Beth
Received a fast turnaround in my claim…
Received a fast turnaround in my claim without multiple delays.
James
They rock 😻
Always have nothing but fantastic reviews for them. They’re there for you 24/7 to make things extremely easy for you. Especially submitting a claim. Someone is there to go step by step if you need them. Some animal hospitals offer reimbursement upon checkout. I will confess that they are a bit pricey but you definitely get what you pay for. I always recommend them!
barbara
Another Excellent Trupanion Experience!
Trupanion approved the Veterinary Emergency charges immediately. And they paid the Veterinary directly, so no money out of my pocket exept for my deductible and co insurance costs. I have used Trupanion for 11 years and they have been excellent. They always have my back!
Ken Check
Trupanion past and present
For many years it was very difficult to deal with you and I seldom got reimbursed. About 5 years ago things changed radically. You are now a pleasure to deal with and the compensation is fair. Kudos.
Charles Cooper
Our Pet Care Partnership with Trupanion…
We've been with Trupanion for almost 10 years and during that period our dog, Louie, has had one major health event and a number of minor ones. Through it all, Trupanion has always been responsive, reliable, very reasonable and caring. They have always done what they were and are supposed to do as our pet insurance partner in Louie's health care.
Andrea
Fast and easy claim submission and payment
Claim was submitted by vet and approved immediately at discharge.
Lois B
I'm disappointed that you don't take…
I'm disappointed that you don't take into account that the three visits that I submitted were all related to her liver disease finding it out and taking care of it instead you considered them individually so you didn't cover the entire amount.
Josh
Quick and Easy
Process was very easy. I had to reach out to support for something and they were able to quickly walk me through it. Had payment sent to me within two business days.
Rhonda
Awesome pet insurance
Trupanion has always been very prompt, courteous and helpful when I’ve talked to them. They settle claims very quickly too. Very satisfied with this pet insurance company.
Connie & Tim
Trupanion has been a lifesaver for us
Trupanion has been a lifesaver for us. Our Cocker Spaniel has every issue a cocker can have! Trupanion not only picks up most of the cost, but reimburses quickly. Now I only have to pay my portion as they pay the Vet on the spot. Thank you Trupanion for your support!
Richard
They were there for us
They were there for us ! Great People...l would recommend them to anyone who wants the very best for their Pet ...
Kathy
Luna needs info
Luna, who is a four year old mini golden doodle , went to our vet recently. I was told that Luna has serious tartar and will need a professional cleaning .. I.e: given an anesthetic and having the procedure done. She also has a small cyst which the vet plans to remove at the same time. Will these procedures be covered by my insurance? Kathy Rebholz
Mahabur Rahman
good Trupanion.
good Trupanion.
Suzanne C.
Trupanion had been truly that to us
Trupanion had been truly that to us. We have had two dogs, one with multiple surgeries this year. Yes, it has not been a good year. But, Trupanion saved us in so many ways. Every pet should have insurance. But, not everyone can afford it. We would not have been able to afford the surgeries and treatment if not for our Trupanion insurance. So, we bite the bullet and choose to insure. So glad we did. I cannot thank the staff enough for making everything easy for us and for putting up with our questions. I would recommend Trupanion to every new pet owner. You never know when you might need it. And, although we have been paying for insurance for several year, it has paid for itself! Thank you Trupanion!!!
Melanie Reichler
Trupanion saved my dogs life
My 4 year old dachshund was diagnosed with cancer a few months ago. The treatment was at a cost of approx $20,000. Fortunately when I purchased him I also on the advise of my vet got Trupanion insurance. They pay for 90% of his treatment and without this help I would have had to put my little Henry down. He just went for his 3rd Chemo treatment today and his tumors have greatly reduced. Also Trupanion pays for each visit before I leave the vet. They are truely a life saver. I would highly tell everyone with a pet to get this insurance.
Jacqueline
Claiming filing process was easy and…
Claiming filing process was easy and reimbursement was exceptionally timely.
Jan
Quick and easy approvals relayed…
Quick and easy approvals relayed directly to Vet practices.
Nancy
Both positives and negatives.
I am happy I was able to receive help with Emma's medical bills. I am also happy Trupanion interacts with, and pays directly do, the veterinarians. With that said, I was not happy that, in such an emotional emergency situation, I was forced to appeal your quick initial denial of coverage. I was further disappointed that, within a week of the claim for treatment expenses, I was notified of a substantial increase in monthly premiums.
Kari
I had no idea that my Vet could…
I had no idea that my Vet could actually file a claim for me and the claim could be paid to them. When my dog recently had about a pancreatitis, that was a huge help. Fingers crossed that she continues to improve.
carol
At a critical time
At a critical time, you stepped up to the plate and I didn’t have to worry about trying to figure out how and when I could pay this bill. It’s worth the money having you make Zoey’s hospital stay manageable. 👍👍👍
Doryne Davis
My 3-yo Pomeranian girl
My 3-yo Pomeranian girl, Shmutzy, needs patella luxation surgery, which would have been incredibly expensive had I not chosen Trupanion as my pet insurance company.
Bill
Trupanion is the BEST!
I can’t say enough good things about Trupanion. Coverage for our two pups has been EXTRAORDINARY! The policy we purchased assisted us with throughout their lives and right up until when we, sadly, had to say goodbye. This included one very expensive back surgery in which the policy contribution to the costs helped immensely. I have often, and will continue to, wholeheartedly recommend Trupanion whenever able. Bill Cookson Chesapeake, VA
Me
Trupanion equals higher premiums annually!
When I get an email from Trupanion I know before opening— it is going to be about another rate increase. Other than that it is to say that we found that your cat had some minor unrelated infection or issue years ago and we therefore are denying the claim because it is in the same region of her body. That is the True Trupanion. In all fairness they are quick to settle claims but offer practically no convenience such as paying the “premium” ahead of time. I have no idea what the benefit of this venture with VCA could be. It seems like a race to mediocrity. Simply put, when this cat goes Trupanion will get no more.
Amy Schreiber
Trupanion has been great
Trupanion has been great! Very helpful and very simple.
Jim
Easy to file claim through my…Vet
Easy to file claim through my Veteranarian
Kenneth Stern
Trupanion comes through!!!!
We have insured with Trupanion for several years, and has paid off especially when veterinary bills get really expensive. Quick response and turn-a-round creates stressless transactions between hospital and patient.
Charity Vargas
My Snow had a fracture bone and when he…
My Snow had a fracture bone and when he had a surgery Trupanion helped us and covered almost everything in our bill. I am very pleased and fortunate that I chose Trupanion for my Dog’s pet insurance. Thank you Trupanion for your help! I am grateful!
Billie
Quick and Easy!
It was great that the vet emergency staff filed the claim while I was there with my dog and I knew what Trupanion was paying before I checked out.
Joyce Segee
Filing claims are easy & convenient &…
Filing claims are easy & convenient & the claims are processed in 2 days!
TurnANewLeaf
I'm so grateful for Trupanion and the…
I'm so grateful for Trupanion and the compassion demonstrated by this company. My 15-year-old cat passed away last week after an extended illness where he progressively worsened. I'm very grateful for the medical care that he was able to receive during that period knowing that I had the insurance coverage through Trupanion. All of the medical claims were quickly processed, and after my cat's passing, I received a kind message from Trupanion with their condolences. I have been a customer for 15+ years, and they continue to impress me and earn my business with every interaction. I love how this company operates and treats their customers.
for your order
They have been a huge support tool this…
They have been a huge support tool this past year as both of our dogs experienced massive shifts in their health very unexpectedly. One with IVDD the other with mysterious liver issues. Trupanion has lived up to their committed support for the layers of lab work, diagnostic tests, and all the stuff that follows from that. We always joked we could budget for the monthly payment, but not for unexpected costs... turns out that was true!
Maritza Ojeda
Great insurance and care for pets
Great insurance and care for pets
Suzan
kind, and certainly helpful. takes very little time to process your claim.
kind. very helpful and never take long to process your claim!
Barbara
Trupanion to the Rescue
Having found ourselves at the VCA hospital with our senior dog facing a several day visit there, we mentioned that we had Trupanion insurance. The extremely competent assistant there faxed an estimate to Trupanion for approval. The positive response was immediate, and I mean, literally within one minute! Over the 15 years we've been with Trupanion, particularly recently as our furry son has aged, they've been extraordinarily responsive to claims we've submitted, with typical turnaround time 24 hours. I wouldn't consider using another pet insurer.
Kirsten
They covered the bulk of the expenses
They covered the bulk of the expenses. I think the medication cost will be reimbursed. My little guy is feeling much better and was able to receive great care.
Dory Mama
There when we needed it!
There when we needed it!
Jamie M
I filed a claim on Friday and received…
I filed a claim on Friday and received the money today, Monday. It was very quick and quite easy to use.
Sharon Musty
Claim…
Thank you for the quick response on my claim!
Yvonne Hunter
Outstanding Customer experience
Submitting claims were flawless, the app and website is easy to use and clear on direction. Also when I called to talk to a live representative, the feedback was first towards caring about my pets condition and the rep was able to address my concerns without hesitation. I am amazed at the Quick responses with claim processing. Impressive!
Alex
Great service multiple times
We have had to use Trupanion for two different dogs (and scenarios) and in both cases found them very easy and efficient to work with. We are getting approvals within 12 hours and reimbursements within 48. I cannot imagine how they could work any better. Highly recommended.
K. Himes
Trupanion Was A Life Saver
For eight years I had been paying premiums, at times, joking that it was really a donation because our Ginger was so healthy. In an instant, all that changed as she was confronted with constant nauseousness, loss of appetite and lethargy. Ultimately this mysterious and sudden illnes led us to: a 3am trip to an Emergency Vet Clinic, a follow up with or Vet, another unplanned trip to our Vet followed by a trip to the local Animal Hospital with a skilled surgical team. We are retired and living on a fixed income. We would not have wanted to make a life or death decision based on income constraints but that would have been our reality if not for Trupanion. Our Ginger got the surgery required to remove her gallbaldder and a cluster of stones that were causing her illness and threatening her life. She is now back at home with us recovering. Trupanion and Fetch Animal Hospital saved her life. We aren't out of the woods yet but none of this would have been possible without the funds from our Trupanion policy.
Linn
I was extremely disappointed to find…
I was extremely disappointed to find out how little of the cost of the appointment was covered.
Hailey McWilliam
Peace of Mind for Good Vet Care
I have two large, active dogs on Trupanion and wouldn't change that for anything. Having peace of mind that I can provide care and support for my dogs as well as quick payment for my vet team is everything. The only issue we had was not being covered for a bag of gastro dog food my vet prescribed for because of a minor technicality. Everything else has gone so smoothly though and we love Trupanion.
Dave Rogers
Great insurance and honest company
We have Trupanion on 3 dogs for 14 years. This coverage has been well worth the investment and prevented a few difficult decisions that we would have faced without the coverage. For the cost of the premiums we are certain that the coverage is well worth the cost. We can"t speak highly enough about the professionalism of the claims representatives and the honesty of the company.
Nancy
Benjis story
The process of turning in my vet bill is very simple. The response time is very good.
Robert
No paperwork necessary on my part.
No paperwork necessary on my part.
Christine A Walsh
It was such a relief to have a…
It was such a relief to have a complication with MJ and an unexpected vet visit to have Trupanion cover the majority of that bill.
Bernard
They pay claims fairly and promptly
They pay claims fairly and promptly
Ken D
100% WOW
To have insurance for the baby but 100% increase in 4 years. Seems very abusive to the pet parents. You need to do better.
LeeAnn
Excellent response
Excellent response. Had an emergency and Trupanion paid the Vet directly with no problems. Would recommend to anyone who asks.
Brody’s mom
Highest praise!
Absolutely seamless, lightning fast, and great communication. Funds in my checking account next day. Cannot recommend more highly.
SH
Speedy payment of claims
Speedy payment of claims
Patrick
Easy
Never a hassle. Always on point.
kathyk
Quick and easy
It was very simple for the Emergency Hospital to find my account and allow the payment to go directly to them.
James Caudill
Excellent Product
Trupanion has always come through with exactly what they said they would. We’ve had numerous claims during the past 5 years with our pup and they’ve always paid a very reasonable amount. Thanks for being a great company for our pets.
Thomas
Frictionless
Payment to the vet was done instantly, no need to go through a "prior authorization" process. No issues whatsoever with coverage. Couldn't be smoother, and I couldn't be happier!
Ric Gerttula
At the Vet Hospital you were able to…
At the Vet Hospital you were able to communicate with the facility directly and saved me countless hours trying to submit the claim myself. This allowed me to concentrate on taking care of Oliver the Clumber Spaniel needs. Thank you!!
PATRICK MCCUNE
Trupanion has my kitty's back
My Luna has just gone something traumatic and Trupanion really taught me how valuable they are as an insurance provider and partner with my perfect little kitty.
Elizabeth
Now I have a senior dog-
When my dog was younger, I almost gave up my insurance because I didn’t see the need. Thank God I did not do that! Now that he is 13 I don’t know what I would do if I did not have Trupanion. Thank you so much for helping us all with our senior dogs!
John
When was the last time you said something nice about insurance?
Trupanion is our first experience with pet insurance but has set a bar that a lifetime of human health insurance has never come close to. Simple and understandable: I actually know what to expect up front. Quick and efficient: claim processing is quick and efficient. All but one claim has been completed in days. The one that took a few extra days was corrected within a couple days. (Caused by confusing veterinary terminology that calls the dog equivalent of pathology and autopsy the same thing. One call from the hospital confirming that she was very much alive and it was fixed. Fast reimbursement: our regular vet does electronic claims at checkout so we only pay our share. When we needed a regional specialty hospital, the reimbursement was in the bank before the credit card bill was due.
Breanna
Fast reimbursement and great coverage!
Fast reimbursement and great coverage!
Janet Merritt
Great service and fast
Great service and fast! I got an approval of estimated charges while I was at the emergency department. We’re so glad our pup is covered
Bridgett
So impressed with how much was covered…
So impressed with how much was covered and the fast turnaround!!
Leslie
We were very grateful to have Trupanion…
We were very grateful to have Trupanion covering our Lucy when she suffered a torn ACL and a second leg injury not long after. With Trupanion’s coverage we were able to get Lucy the best care, so soon it was as if the injuries had never happened. Our family, including Lucy, highly recommend them!
Judy
Nothing but good experiences have had this company for many years…
I have had this company for many years and they paid out over 30,000 for my toy poodle Goliath.
ROD
Simple reimbursement process and…nailed it!
Simple reimbursement process and recently very quick with approval process when our pet went into ER. Best decision we made. Even ER was happy we had Trupanion. Under stressful situation, nice to know they have our backs and make things easier.
April AUGER
I appreciate the immediate attention…
I appreciate the immediate attention that is given my bills. Also the fact when I call I get to talk to a real person. Don't ever change that.
Laurene Baril
Good coverage but had to drop two dogs…
Good coverage but had to drop two dogs because of premium increases and now premiums have gone up on other two dogs. Almost back where I started from. Customer service very good but rapidly becoming unaffordable. I now have two dogs completely uninsured.
Derek
Trupanion truly cares
Customer service explained to me the coverage very clearly, and when I took my pet to the emergency, the vet clinic was well aware of Trupanion and they were able to get the approval immediately and I saved an extremely amount of money to save my hurt kitten. I am so thankful that I was able to afford the emergency services and my kitten is recovering and Trupanion was there every step of the way with your support?
Terry
They responded right away!
They responded right away!
Robert
Fast Claim
The claim was settled at the vet within minutes.
Kristen
Every time I have needed to use my…
Every time I have needed to use my pet's insurance with Trupanion it has been incredibly easy and I appreciate the quick responses. It is always stressful when dealing with a sick pet, having a company care and be so helpful lessens the stress.
Deanna
Trupanion = peace of mind
Trupanion has been amazing. My 3 pets have been insured since around 2013 and we have had our share of injuries and illnesses. Knowing you have Trupanion insurance gives you peace of mind. Incredible company that truly love your pets just as much as you do.
Mary
They are great to work with.
They are great to work with.
Jacqueline
Trupanion responded quickly to our…
Trupanion responded quickly to our claim and to the vet when they filed the claim.
Christina
When my dog needed surgery Trupanion…
When my dog needed surgery Trupanion was there for me, far better than my own health insurance! They covered most of the cost and are speedy at getting you your compensation. I'm glad I chose them!
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