Trupanion Review
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Reviews 10479 
DotT
High Marks for Trupanion
We strongly advise having pet insurance and highly recommend Trupanion. You know what you’re getting and what you’re not getting. We’re happy to pay for the standard things because we know they’ll be there for the serious ones. Nice to have premium payment options too.
Ellen Maltz
Payments are prompt with no hassle
Payments are prompt with no hassle. The system is easy to use and when I need help real people are available.
Laura
Trupanion was able to quickly show what…
Trupanion was able to quickly show what they were going to cover and what I would pay
Barnes
Monthly rate increases have literally…
Monthly rate increases have literally doubled
Anne Hagerty
Quick Coverage with No Hassles
Trupanion provided quick and complete contractual financial assistance for my cat's ECG. There were no hassles and they coordinated with the vet for a seamless completion of my kitty's vet visit.
Cindi Mclean
Easy submitting an invoice.
Easy submitting an invoice for payment.
Lori
We LOVE Trupanion
We LOVE Trupanion. We put a plan on our puppy the day we got him because we have had such great experience with your company. We cover all 3 of our Shih Tzus through you. It is peace of mind for unexpected events. Our 4 month tiny puppy stopped eating a few days ago and needed to be hospitalized. Your company helped upfront to provide money for the care. Your customer service is excellent and helped put our mind at ease yesterday by talking through a bill issue with us. We were able to resolve the issue with the vets office with your support. We can’t imagine how stressed we would be without your company.
Sally
Each invoice was processed quickly
Each invoice was processed quickly. I was amazed with the swiftness of all responses to claims and direct deposit payments. When I emailed an issue it was handled and processed within 24 hours.
Jodi R
Expensive but worth it!
Honestly, was thinking of dropping our insurance due to it being expensive and a little too much for our budget. But, boy, am I glad I didn't cancel! Our fur baby required emergency surgery for a bowel obstruction. The total was going to be $8000 , and the hospital wanted at least half up front. Without Trupanion I don't know what we would have done. Within 20 minutes of the hospital contacting them, 90% of the bill was paid!What a relief in a very stressful situation!
TurnANewLeaf
Customer for 15 years and I am grateful…
Customer for 15 years and I am grateful for Trupanion’s coverage. I have two cats that I adopted 14-15 years ago and covered them from day 1 with Trupanion pet insurance. Trupanion has given me peace of mind during multiple medical emergencies. Their claim submission process is simple and fast. I have seen their processes improve year over year and it shows how committed they are to continuous improvement. They are a 5+ star company in every way.
RI
Highly recommend!
Trupanion has ALWAYS been there when we needed them!! Call are met with compassion. Highly recommend!
Sharon
Fast turnaround and professionalism on…
Fast turnaround and professionalism on our furbabies medical issues
Jessica
Couldn’t have been an easier process!
We’ve had Trupanion for our pet insurance since we got our dog 8 years ago and never actually needed to file a claim until this past month. I wasn’t entirely sure what the process would be like but was pleasantly surprised to find it very easy to file a claim, get it reviewed and paid out. Such a weight off our shoulders! I’m recommending Trupanion to all our friends!
Barbara
My Remy was critical and my…
My Remy was critical and my veterinarian is till treating her. Trupanion worked directly with him so that everything medically would be covered without any problems. Having the insurance has allowed my dog to get the care and attention she needs. I’m grateful!
Raymond
My dog Finley Golden Doodle.
Very helpful. Figured out my payment and sent it the next day . Thank you.
Steven
I just feel trupanion is a great company
I just feel trupanion is a great company
Rosanne
Good insurance
Not to have to worry about a outrageous amount of money . Because trupanion pays 90 percent of the bill after your copay directly to the vets office.
Denise
I couldn’t be more happier to have…
I couldn’t be more happier to have Trupanion when it comes in those times at the vet!!!!
Nicole
No hassle
No hassle, fast payouts
Vicky
Trupanion has been great
Trupanion has been great! They are quick to process claims and have answered all of my questions/concerns.
Kaylyn
Helpful
How understanding and helpful the person that helped me was
Ellen
Emergency care for pets is very expensive.
Emergency care for pets is very expensive. It was so comforting to know that my kitty could get the best care and the majority of my bill was covered by Trupanion.
Don
Very quick to review
Very quick to review
Joyce
Paid their share at the time of the Vetinary Service
I was delighted that Trupanion paid ½ the bill on the spot without and additional paperwork at the time of the service.
Jerry Van Schaick
Great service
Filed claim on a Saturday; was approved on Sunday, and money in account on Monday! I wish health claims for humans were as efficient!
Christie
Lifesaving care possible because of trupanion
Trupanion has made it possible for us to care for our pets in the best way possible. We wouldn’t have been able to afford monthly medication and expensive testing without Trupanion and we are beyond thankful!
Silvia
The very helpful customer service…
The very helpful customer service agents, how quickly claims were reviewed and paid out promptly
Keely
Increase in costs are not worth it
I’m extremely disappointed that both the monthly rate and deductible have increase so much. It doesn’t seem beneficial to keep this policy.
Eliana
Thank you for the support
Thank you for the support, excellent service.
Joanne Hutchinson
Reimbursement is ridiculously easy and…
Reimbursement is ridiculously easy and quick! Coverage is great
Danielle
Annual fee increase is astronomical and…
Annual fee increase is astronomical and inappropriate. I've also had issues in the past where AI is clearly reviewing cases and the result is nonsensical and I've had to spend time and effort appealing to get the correct result.
Sheila
I was surprised how fast I received a…
I was surprised how fast I received a response after I submitted my first claims for my puppy's fractured femur. I only got the insurance because Danny's breeder gifted me the 30 day free coverage from Trupanion and when I heard about the coverage they offered I decided to have the insurance be continuous I purchased a policy. I had no idea I would need it so soon.
Christine Ginsberg
Trupanion is worth every penny
Trupanion is worth every penny. They process everything so quickly - such a great company
Ellen Whitbeck
my opinion about this company
Anytime I’ve ever had a question. The customer service has been friendly and helpful. Anytime I submit a claim I get a prompt response that they are on it and then I get an answer or a refund check comes within a reasonable amount of time The only thing I wish I had known is when I got my Pet two years ago I was able to get her to my vet quickly for a health check. It was on a Friday and three days later Monday I called to set up my Pet Insurance and apparently I missed a discount not doing it before hand but being brand new to the Pet Insurance world I didn’t know I wish I hadn’t even been told that by customer service because then I felt like I was being punished
Marj
Trupanion is AWESOME!
Trupanion is AWESOME! It's such a relief to know that whatever happens to our boy that we are covered by a pet insurance that truly goes out of its' way to take care of us. The form is easy to fill out to get reimbursed, their responses are fast, and if there are any questions about a submitted receipt it's clear and supportive.
Joel
Very easy to use with our Vet’s help
Very easy to use with our Vet’s help! We have tried other pet insurance companies and Trupanion is the only one we’d use again!
Kim
Easy and Fast Process
The ease of filing a claim and how quickly the claims were paid were a relief during a difficult period in the health of my pet. Gave me one less thing to worry about.
Elizabeth
My online sign in was non functional
My online sign in was non functional. I had some very useful resolution from the insurance rep and his technical team. I was able to recoup an expensive vet visit for the injectable medications used to treat my wonderful dog!
Dani
Always prompt, good customer service but price has increased more than 2 fold.
Although you have good customer service and are prompt replying your increase in monthly insurance for 2 dogs and 1 cat makes it prohibitive for many of my companion animal clients that I refer your company to. Also, there should be an option for medication insurance. I always hear that insurance for humans keeps going up so does for animals but that doesn’t make it right.
Renee Marks
Great customer service
Great customer service. Fast processing.
Terry Barnaby
Trupanion is always right there for me.
Trupanion is always right there for me. I have had Trupanion for several years and multiple dogs. Whether it's an emergency or a need for illness care, the one thing I'm sure of is that Trupanion will enable me to get the best care for my dogs. My dogs are my teamates in dog sports as well as my companions. Trupanion makes it as easy as they can to help us. I especially appreciate being able to process claims through my Vet's office when they participate.
David F
so far totally satisfied
so far totally satisfied
David
Trupanion makes it easy to submit…
Trupanion makes it easy to submit invoices and the approval process is quick.
Vera Conner
Trupanion has been the best pet…
Trupanion has been the best pet insurance ever. They respond quickly and efficiently. Working with their clients is number 1. Kudos to them. I have been with them over 11 years.
Neil
Trupanion steps up when needed most
Trupanion steps up when needed most, providing the most reliable safety net I could hope for in a pet emergency. Simply put, I would be financially buried without Trupanion. Thank you for helping me save my best friend and sleep well. After 4 major claims in 6 years, I would go to war for Trupanion.
Tammy H
I simply can not say enough about our…
I simply can not say enough about our experience with Trupanion. Unfortunately our pet, Brewer, had a ridiculous amount of health problems: between the severe allergies affecting everything from his eyes, ears, and skin to the two TPLO surgeries on his back legs, we NEVER had an issue receiving reimbursement. The customer service and compassion from everyone I spoke with at the company was unmatched. Although our sweet Brewer did not get to have a very long life (he was only 6), Trupanion helped us give him the best life possible. We always said Brewer was the best thing we ever got and his insurance was the 2nd best thing. Thank you Trupanion - we are truly grateful to have had you in our corner.
Gina
very east to submit invoices
very east to submit invoices. promptly reviews claims and tells you what is applied to your account
Jennifer
Unexpected MRI expense
My dog Eddie developed spinal pain and needed an MRI. The veterinary hospital was able to get my claim approved in just a few minutes and directly paid for. I didn't have to submit anything myself. I didn't have to wait on a claim or refund, I just paid the hospital the remainder of what I owed for my deductible. It was very convenient.
Deborah Stiles
Autumn
My experience was great because it was easy and Bonnie Brae Veterinary Hospital could handle it. It was the first time my dog was sick she is only a year old.
Martha
Great coverage!
It’s great to know that Trupanion has our back. Vet bills can be so expensive, especially now that my cocker spaniel has trouble with his ears and seizures. My daughter’s vet recommended Trupanion to me. I’m glad I took her advice.
Michele
Every call and e-mail gets a helpful…
Every call and e-mail gets a helpful response. Claims are handled quickly and are well aware of what is covered.
Kim
I had to take my 21 week kitten to the…
I had to take my 21 week kitten to the hospital and he was admitted to ICU. The peace of mind knowing I coukd do what it took to help him made this so much easier.
Elizabeth
Relatively easy to file claims
Relatively easy to file claims. Trupanion is so timely responding to and paying for claims. I really wish that my vet could file the claims at the office though. I would not have another dog without having trupanion insurance!
Laura
Quick turnaround for claims
Quick turnaround for claims
Maria
Fast response
Fast response
Michael
Quick Payment
I am consistently, pleasantly surprised with how quickly claims are paid. Thank you!
Marie
Amazingly fast turnaround and they…
Amazingly fast turnaround and they covered most of a high vet bill.
Sammie
Trupanion is very easy to work with
Trupanion is very easy to work with, claims are processed quickly and in an emergency they are always there for you.
Jacalyn
They paid immediately and w/o any…
They paid immediately and w/o any worries my pet was covered and they made it so simple and stress free. Truly amazing!
Ann
quick response
quick response, intelligent customer service
KC
Too expensive
I’ve been with trupanion from the beginning. Lately the price has gone way up, it’s no longer cost effective. At the same time, coverage has gone down. I’ve been with trupanion for about 15 years but if I had to pick an insurance company today I would consider other options.
David
Seamless Transaction & Fantastic Value
Seamless! My VET, VCA Marple gave me my total bill, did some keyboard magic in the background and reduced the amount I owed by $1100!! My portion was <$700!!! Every once in awhile I look at the premium cost and wince but now realize it has been a bargain!!!
Lindsey
No drama
No drama, just great insurance. I love how Trupanion doesn’t nickel and dime the estimate or the final bill. It’s just a percentage. Your direct payment feature is great. Thanks for giving us more time with Angel without a huge unexpected dent in our Bank account If only medical insurance for humans worked so well.
Mary Ann
If your Vet accepts direct payment from Trupanion, the process is so seamless.
I had my pet seen by a specialist at a VCA hospital. Since this hospital accepts direct payments from Trupanion the process was easy. I was pre approved for the diagnostics, my deductible and 10% cost was all itemized and the hospital submitted the invoice. So much easier when a Veternarian practice accepts direct payment.
DeDe
Very efficient claims process
Very efficient claims process
Desert Skies Kennel
We have used Trurpanion for years and…
We have used Trurpanion for years and for the most part had great experience. I recently got a new puppy in August of 25 and immediately put insurance on her because we had high hopes of a great show dog which she is not let us down on! But, my puppy got sick in January of 2026 and her illness has been a huge expense and fortunately, once her deductible was met, Trurpanion started making payments to me. I'm grateful that she had pet insurance and she is now established for her illness which means Trurpanion who cover her for life is it occurs in the future.
Cheyenne
Highly recommended!!
We have two dachshunds and their breed is prone to all sorts of back troubles. We have had it since our older boy was just a baby and never had to use it until this weekend. Our vet team was able to put our claim through the Trupanion system in front of us before we left the clinic. Our sweet boy did end up needing an MRI and surgery. Up front, our costs had many zeros following but with this insurance, we only had to pay a small portion that we already knew was not covered (such as the emergency costs of walking in the door). We really like that the vet team is able to get confirmation of what insurance pays and what we pay right up front, rather than us having to pay all up front and submit a claim later. I have highly recommended Trupanion to many people after seeing how easy this process was. Our little guy is now home recovering and we are just so thankful we opted for insurance all those years ago!
Julie
Ease of using website to upload…
Ease of using website to upload invoices and then how quickly they deposited reimbursement in my account! It was a seamless process and very much appreciated ❤️
Keith Kleinschmidt
kak55
Quick and easy reimbursements.
Matthew
Highly Recommended
The animal hospital was thrilled when they found out we had Trupanion. They made a tough situation very easy to navigate and it required no work on our end. It allowed us to focus on our cat’s recovery and not worry about the billing/costs. They took care of everything. Highly recommend.
Mary
There when tragedy happens
There when tragedy happens. So good to have someone to rely on.
Dawn
The claim was easy to file
The claim was easy to file, the response was quick, and the amount you covered helped more than you will ever know. I also had an opportunity to talk with one of your staff and as usual she was beyond nice. Thank you so much
Jeff Van Laningham
member since 2011 and could not be…
member since 2011 and could not be happier with the service we receive. there is great comfort in the ease with which they work with us to meet our pets health needs...thank you ever so much
Monica
Vets, Pets and Owners’ First Choicd
The coverage policy is easy straightforward and clear, easy to understand. Processing is quick and always comes with a thorough explanation.
Judith
quick responses from Trupanion during…
quick responses from Trupanion during an emergency.
Rosie Prewitt
Reliable and trustworthy insurance for your pet
I am so relieved to have known you for so many years. You have helped me in a tremendous way covering for my Brownie. I promote you every time I have the opportunity.
David
Speed and Accountability by Trupanion
My dog Mocha needed quick attention. I took her to her veterinarian who quickly diagnosed the issue. The vet provided the care and cost Mocha needed to Trupanion. Within a very short time Trupanion provided the Vet the ok and she was quickly attended. Mocha is much happier and I'm relieved that she's feeling better and my expense was minimal.
James D
Trupanion has covered both my pets for over 12 years
Trupanion has covered both my pets for over 12 years and their support has always been efficient and timely
Phyllis Thomsen
So Glad We Have Trupanion
Are so appreciative that during this trying time that Trupanion is responsive and makes the process as easy as possible. Our vet hospital partners with them so the claim is dealt with at the time of service.
REBECCA
Reliable
Trupanion makes it easy to focus on your pet and not fret about the cost. They work quickly to reimburse and sometimes even work directly with emergency vets to pre-approve and pay up front for my pets care. Sampson would not be alive today without Trupanion.
Cooper
Incredibly quick
Incredibly quick, clear communication and correct reimbursements
Linda Shea
Reliable great service and coverage.
Trupanion has been there for me time and time again, several cancers, heart disease, diabetes. It is a great piece of mind to know that I can take care of my dogs with the best care.
Joyce
It great to have a company that's great…
It great to have a company that's great in taking care of your pets needs. My little bichpoo had surgery 2 years ago they paid the medical expenses. Then the week of Christmas this year my bichpoo was in the hospital for 2 days. Trupanion reimburse me for the medical bills again. It's great to know when your pet needs and emergency to see the Vet Trupanion is always there.
Edward P.
The trupanion people really care about your pets wellbeing.
Very friendly service when your dog and best companion is sick, it makes a world of difference, and a Very positive attitude helps!
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