Trupanion Review
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Reviews 9198 
KEITH SWIATKOWSKI
Piece of mind
There really isn’t an experience to talk about ( which is good ). I had a claim and Trupanion did its thing once we submitted the bill. It’s nice having that piece of mind knowing I never have to make a decision about my babies health based on $$$. Only negative I have to say is cost keeps climbing. I’m paying over double what I was 10 years ago but I guess that’s just the world we live in .
Erin
Great experience!
I feel like my pet is well covered and they make the invoice submitting process so easy. My pet hospital can also send my invoices directly for pre approval so nothing is a surprise. Great experience!
customer
Very quick response to claim.
Very quick response to claim.
Blanca
Great
Great! In our worst moments with our 4 legs babies, we had Trupanion backing us. Thanks!
Morgan
Insurance that is worth it
Friendly customer service. Quick claim review. Pays vet directly.
rushdeb
Best customer service experience ever!!
The agent I spoke to was polite, understandable, knowledgeable, and seemed anxious to help. My expectations were exceeded. I truly wish I could give Trupanion more than 5 stars. Thank you.
Elizabeth
Not having to worry about finances…
Not having to worry about finances after a major surgery. The payment was fast to our vet office.
Janna
When your scared about losing your pet Trupanion was there
Trupanion was there with me So I didn’t feel alone
Todd Shelton
They are wonderful to work with they’re…
They are wonderful to work with they’re quick on the responses. We have it with both our dogs.
Marilyn Dayries
Insurance help so much with the cost…
Insurance help so much with the cost of his illness
Meghan Shannon
It was super easy to get my dog's…
It was super easy to get my dog's procedure reimbursed.
Beverly
Trupanion frequent flyer
I have never had to explain need for treatment or what the illness is to Trupanion. This company has knowledgeable people that can interpret the invoices and doctor notes. The processing of claims is really fast.
Melissa K Moseley
Today is Lilly’s 14th birthday
Today is Lilly’s 14th birthday! This sweet yorkie would NOT be alive without the choice we made when she was just a puppy to choose Trupanion insurance for her. She has become very ill over the past 36 months or longer with pancreatitis and the vet bills would have been too much for us without this insurance! Thank you Trupanion for giving us precious time with her!!
Sandra
The staff at VCA is always courteous…
The staff at VCA is always courteous and professional. I'm very pleased with Dr. O brien. And it gives me comfort to know that i can depend on Trupanion to be there when we need it.
Mary
THE BEST!!
THE BEST!!! I recommend your company to everyone that has a pet, all my claims are seamless and paid!! Greatest decision I have ever made.
Judith
Loved that the vet accepted Trupanion…
Loved that the vet accepted Trupanion there and I didn’t have to submit myself.
Janean
Trupanion is wonderful
Trupanion is wonderful! My pet had surgery at a specialist for respiratory issues. The claim process was very easy and I received the reimbursement very fast. I will always use Trupanion for my pet insurance. It was so nice to not have to worry about how I was going to pay a very large bill.
Cheryl
Efficient in processing claims and…
Efficient in processing claims and great at keeping us updated while claims are reviewed. Trupanion has also made it so easy to submit claims. Their app is great!
Theresa Mclaughlin
Thank you!
I received an immediate acknowledgment that Trupanion received my claim. I then received a quick response that my claim was covered and I would be receiving a check soon. The entire process was smooth and easy; the vet’s office submitted the claim. This was very comforting since my dog was very sick and it was a stressful situation already. Thank you Trupanion!
Bernice Feaster
Excellent customer service and a quick…
Excellent customer service and a quick response to our submitted claims. Thank you again, Bernice Feaster Jazzie's Mom
Georgia
Ease of claim submission
Ease of claim submission, and quick claim settlement!
Minerva Huertas
Excellent response time
The first time in 4 years I needed to submit a claim and the service and approval was very quick.
Yolanda
Better life with this insurance
Better life with this insurance
Ann Marie
Ease of claims
My dachshund recently had back surgery to fix a herniated disc. Trupanion worked directly with the hospital and the claim was approved within a couple hours of the hospital submitting it. Trupanion allowed me to worry about my dog without worrying about how I was going to pay for this event. I am very thankful to have Trupanion insurance.
Debbie
Friendly customer service and super…
Friendly customer service and super quick claims payments.
Penny
Trupanion has always been good about…
Trupanion has always been good about taking care of our needs. The negative is every renewal the insurance goes up.
Kathleen
Great service
You handle claims promptly, and resolve any issues I have in a very timely manner. Your coverage is great. Wish you could insure me!
Irina
Thank you, Trupanion!
We had to go to an emergency hospital over the weekend and my dog needed surgery. The hospital submitted a request for authorization at 11pm on a Saturday night, which was approved within 2 hours. My dog had surgery the next morning. I didn't have to do a thing!!
Jennifer
Very prompt and compassionate.
Very prompt and compassionate.
Dr. Nora Triola
Outstanding service and ease with…
Outstanding service and ease with direct deposit - and some vets can be paid directly
B. Williams
Prompt Service
Prompt Service. Claims usually paid within 24-36 hours.
customer
Responses in a timely matter via email
Responses in a timely matter via email. People I have spoken to over the phone are caring and knowledgeable.
Holly Uchida
Trupanion was such a life saver for me…
Trupanion was such a life saver for me and my dog Kuma. She needed a very unique and new surgery. While I was still standing in front of the receptionist looking into it costs, Trupanion got back to her and had an answer for me. This made me feel so comfortable to say "yes" lets do it. I have never seen such a quick response. keep that up and I will stay with you forever.
Arleen
Trupanion is awesome
Trupanion is awesome! Always very prompt and very easy to submit claims. I am very happy with Trupanion.
Patty Ruppert
It's easy to file a claim.
It's easy to file a claim.
Danijel
Always There For Me!
Had an emergency vet visit for my dog and was worried about how much I would have to pay out-of-pocket. Luckily, when it came time for billing, Trupanion immediately had my back and helped substantially lower the vet bill. Always glad to know I don’t have to be scared to take my beloved Leo to the vet because of financials!
Debbie
Your quickness to respond to claims
Your quickness to respond to claims
Glen Abel
Very quick turnaround time for claims.
Very quick turnaround time for claims.
Elizabeth
Prompt assistance
Prompt assistance, worked with vet clinic to handle invoice before I even left the animal hospital. Made it so easy during a very stressful time.
Rozanne Denton Lourens
BEST pet insurance company
The BEST pet insurance company when you need it the most!!
Pat J
Good news all around! Well dog/claim paid
The speed the claim was paid was impressive. It was enough worrying about my dog when he was in hospital- then to get paid back so quickly was wonderful - the cherry on top was my dog fully recovered!
Kamela Clackum
Trupanion is life giving!
Trupanion has made the difference between life and death for my baby. I never would have been able to afford the care that they have paid for. Claims are paid quickly and even paid directly to the emergency vet. I am so thankful for this resource.
Theresa Mortellito
I had never submitted a claim for Bella…
I had never submitted a claim for Bella since I started having insurance through Trupanion. They handled all the claims that were submitted within two days and I appreciate their online support as well as their phone support when I called to ask a couple of questions.
Carolyn Gomez
excellent insurance
excellent insurance
Linda Scho
Quick answers ….clearly explined what we are covered for.
Good service. Quick response.
Michelle
Seamless process to submit claim.
Seamless process to submit claim.
Lynn
So far they are awesome
So far they are awesome, haven't failed me yet. Get claims reviews in a day or two and paid with in a few days.
Michele
Quick service
they gave their half of the emergency bill with no hassle within 2 days
Thx Ed
Trupanion is more than just pet insurance, its peace of mind, knowing that no matter what life throws our way we can focus on his care.
Trupanion is more than just pet insurance, its peace of mind, knowing that no matter what life throws our way we can focus on his care and not worry about Vet cost for our fur baby. It's a Stress-free experience from unexpected vet bill and cost. The ability to find the best care for Sandy to live his best life.
Kenneth
Reliable company
Reliable company
JMK
The quickest turnaround!
I honestly never thought I would get a response so quickly, since it had never happened before. I submitted my fur baby's vet statement and got notified of a partial refund about two days later. That is what I call efficiency and great support. Thanks!
Greysa
Excellent!
Excellent!
Deena
When my dog was diagnosed with liver…
When my dog was diagnosed with liver disease, her prognosis was grim. The monthly vet visits and blood work were extremely costly. Thank goodness we had trupanion, who covered quite a bit of the costs. Anyone with pets should have Trupanion. It's been over a year and with medication, her vet appointments and a change in food, she is still going strong.
Debra
quick claims and great customer service
Trupanion makes it easy to do what is best for your furry companion without worrying about finances. A lot of veterinary offices work directly with Trupanion so they get paid quickly and you save money. Their customer service has always been great.
Eileen
The direct bill made a stressful…
The direct bill made a stressful situation that much easier
Aida Stefanelli
helped with my expense for my Toby
helped with my expense for my Toby
E HOUCHENS
Great pet insurance!
We got Trupanion on our kitty Jasper when we adopted him as a kitten in Dec 2024. Luckily we haven't had to use this insurance coverage until recently when we had to take him to the emergency vet for some GI issues that were really scary and concerning. We were so relieved to have pet insurance through Trupanion and know that we were not alone with the bill that was sure to ensue. We feel like the $250 deductible is understandable, and we were very thankful for the 10%/90% split after that. I highly recommend having a pet care folder that you take with you to all vet visits and carrying a printed copy of your Trupanion policy. This was very helpful for us in talking to the vet and understanding what would be covered and what would not, which helped us feel comfortable proceeding with care that was needed without too much panic or stress about the cost, and instead we were able to focus on the most important thing; the well-being of our boy!
Jodie
Top Notch
Trupanion has been so helpful for my dog in his recent emergency ACL surgery. Their approval and response time was top notch.
Pat and Jim
Submitting invoice
Even tho the vet techs know the system to connect with you , the steps seem never ending. I've given up on email or iPhone for submitting invoices, just mail them.
Phyllis
You never think you are going to need…
You never think you are going to need pet insurance, certainly not until your pet is older, but knowing Trupanion was there gave me such comfort! My seven year old Lab suffered an FCE. Instead of worrying about how to pay for his care, I could concentrate on getting him well. Trupanion is covering even his rehab and acupuncture care. What a great investment!!
Dana
Amazing support
Amazing support, quick review and approval
KAlex
Trupanion Constantly Raises My Rates
Negatives include: that you raise my rates every opportunity you get. You charge my full deductible for every single bump that's removed from my dog - claiming they're different types of bumps. Outrageous. A mass removal is a mass removal and should be categorized as such. While I'm grateful to get some money back on some claims (not all), I question whether paying the monthly rate plus my deductible plus getting zero reimbursement for exams, medicine, or taxes is really worth it.
Sandy Stankiewicz
This company has been a game changer
This company has been a game changer. Huge help with vet bills! Mugsy & I say THANK YOU!
Laura
Raving Fan
We had an emergency situation and once they had the paperwork we were reimbursed within 48 hours. I have told all my friends they need pet insurance!
Dr Melissa Ramsey MSN, RN, FNP
I had a great experience with trupanion customer service
I had a great experience with trupanion. I was able to get the care I needed and not worry about costs. Trupanion responded to the ER fast and within minutes I knew what I would pay. I paid a fraction of what it would have cost to take care of the puppy. If you’re thinking about getting this insurance. Thank no more you never know when a situation is going to occur and it is better to be safe than sorry.
William Ashbaker
My dog needed surgery
My dog needed surgery. All of the financial details were handled between the vet and Trupanion which helped in a stressful situation. Trupanion was very responsive.
Lisa Mello
There for our family!
Our two dogs have had quite a run of vet visits the past few months. We are so thankful for Trupanion as they have been there for us when we’ve needed them. Such an easy princess to submit claims and have payment processed.
Ginger
Has been a lifesaver for us!
Has been a lifesaver for us. Our dog has epilepsy and has needed many tests, medications, and a few hospital visits. The direct pay to the vet is so amazing! Thanks for helping us take care of our dog.
NM
Expensive surgery saved our dogs life
Our 13 year old labradoodle had a large cyst on his spleen and it ruptured. He needed emergency surgery to survive. Trupanion provided quick authorization so we knew the expensive surgery would be covered. They covered most of the costs and he survived and is doing well. Very thankful we had Trupanion!
Susan
Very prompt claims processing
Very prompt claims processing. Thank you !!!
Sanford Fries
EXCELLENT Trupanion is excellent because they…
Trupanion is excellent because they make payments fast. Their customer service people are kind and very helpful. I'm very impressed by Trupanion. Thank you.
Cassie L
I looove Trupanion
I looove Trupanion! It has saved my butt and my wallet lol so many times. My handsome boy had ccl injury so the surgery would've cost me $5500 but with Trupanion I only had to pay 10% of it. I even got my friend to sign up for Trupanion for her kitten.
Paulette
Trupanion is the best
Trupanion is the best! Hassle free coverage, better than my personal insurance. If you have to call with a question, personnel are extremely friendly, helpful, and knowledgeable.
Lindsay
Trupanion has been so great
Trupanion has been so great. We have a 2 year old dog that was just diagnosed with stage 3 kidney disease. I am SO happy we decided to get pet insurance when he was a puppy.
Heather
Great Company!
Well, worth the peace of mind. Payment for qualified expenses has been quick and hassle free. Can’t say the same about another large insurance company that starts with an E. That company gladly took my money, but refused to pay for qualified claims, despite my vet writing letters. I love try-panion and have, and will continue,to recommend them to every pet owner!
Pam
Trupanion highly recommended
Trupanion is always quick with their review and reimbursements. If something is not covered, they explain thoroughly. If your Veterinary Hospital participates, they can submit and receive payment directly while you are checking out. We highly recommend them.
MaryAnn
Overall most everything is exceptional…
Overall most everything is exceptional with Trupanion. My only negative comment is the monthly cost has gone up so high since joining Trupanion. I did not expect such large increases since joining.
Glinda Kay
Love Trupanion been really good to me…
Love Trupanion been really good to me and my girl . I can’t explain how good they were to me when I had my Buttons
Vicky
My experience with Trupanion has been…
My experience with Trupanion has been amazing. My dog Hank has had to endure multiple surgeries and I do not know what we would have done without his health insurance. Trupanion truly took the financial worries away very quickly. Their review/approval process is quick and they paid the vet directly and quickly. Absolutely the best decision I have ever made and any pet I may have in the future will also have Trupanion. Thank you Trupanion!!!
susie
Super easy claims process.
Super easy claims process.
John
Great company.
Great company.
Linda
Trupanion replies quickly when invoices…
Trupanion replies quickly when invoices are submitted. I wish they covered more of the vet costs though. Our dog is old and having trouble with a corneal ulcer. Now seeing a specialist and the cost is high. Not even 50% of it is covered which isn't great especially when my monthly cost for the insurance keeps going up.
Aisla & Atlas
Peace of Mind for those unknown moments
Always timely with processing the claim and reimbursement. While we never want to have to use the policy, it is one less thing to worry about when unexpected things happen.
Linda P.
Trupanion Came Through with Flying Colors!
After adopting our new rescue dog Sadie at only 10 weeks old, and having her for less than a week, it was discovered that she contracted Parvo, a deadly virus with a high mortality rate in puppies. Fortunately, at her first Vet well-visit, we decided to insure her health with Trupanion that day. The Vet assured us that it was the best pet insurance company available, particularly in that, Trupanion authorizes covered illnesses on the spot, and there is no need to pre-pay and then be reimbursed, leaving you wondering if the treatment will be covered. Little did we know that it was one of the best decisions we’ve ever made. Sadie’s six day stay in the hospital cost over $18,000. Trupanion paid almost $16,000 of that cost despite having just signed up for the free 30 day trial only 4 days earlier. Trupanion and our little Sadie came through in flying colors! Thank you Trupanion for helping to save Sadie’s life and making a difficult time a lot easier.
Jay
Easy to submit claim.
Easy to submit claim
William Walters
Filing a claim for my pet is worse than…
Filing a claim for my pet is worse than filing a claim than for myself, the paper work, scanning and emailing. Then there is the deductibles, each illnessee has its own amount and office visits are not covered.
Lisa
So easy to work with.
So easy to work with.
Cara
Very helpful
Very helpful! Awesome service! Looking forward to many years of a partnership for my puppy.
June
Great company, Great Service
Claims processed quickly. Customer reps always friendly, helpful, and caring.
Cynthia
I was really unsure about pet insurance…
I was really unsure about pet insurance and how difficult it might be to get claims paid. But after having my newly adopted dog for just over a month, it became very clear she needed BOAS surgery. No issue at all with approval and they paid my surgeons directly. Of course I had to pay my deductible but the insurance saved me almost $2500. I wish I had this last year when my old dog had cancer.
Ellen
Your customer service people are…
Your customer service people are knowledgeable, kind, caring about our pets and for the most part judging the bills fairly
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