Trupanion Review
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Reviews 9026 
Eugene
Trupanion responds very quickly to…
Trupanion responds very quickly to bills sent in. And if I have a question I can call and speak with someone and go over the details .
Gregg Richter
Simplicity of service
Simplicity of service
Maria
Trupanion has been simply wonderful!
I have 2 Great Danes, who are the bestest girls ever! One is elderly, and the other has osteosarcoma; each have required a lot of medical care. Trupanion has been amazing, and has enabled me to provide them with the excellent veterinary care that they deserve. I’m so very grateful to Trupanion!
Marcia
Trupanion is so easy to file a claim…
Trupanion is so easy to file a claim from my dogs doctors appointment. I simply went on line , filled out the form and sent it to them. Within a week I had almost $500 deposited into my bank account. Also when I have questions on how to do it I call and a real person actually answers the phone. They are so friendly and helpful
Lavon
Negative and positive comments
Monthly payments are to high for insurance. Positives: Your payments for Vet services are done quickly. It is easy to submit Vet and RX bills.
Dawn
The ease at filing a claim
The ease at filing a claim and the quick response. I usually get my claim in less than 7 days.
Customer
Civano ER in Tucsons works well with Trupanion!
I knew when I took Sierra, 2 1/2 year old Australian Shepard, to Civano ER in Tucson at 3:00 am, that Civano would work with Trupanion and Sierra would get the care she needed. Do not know why Sierra ate a rock. But the Vet Staff at Civano made sure she was as comfortable as possible during her stay. Sierra did successfully pass the rock. For which we were all grateful. I had brought Sierras sister Millie with me, as at 3:00 am I had no one to watch her. I had an appointment with a specialist in Tucson later in the morning. I was allowed to board Millie, so I could make my appointment. Long day. All went well.
Tara
I signed my 5th dog up for insurance…
I signed my 5th dog up for insurance and it was easy!
Michele
My experience is always easy when…
My experience is always easy when submitting claims and I have been with Trupanion for 10 years now.
Sheree
Reimbursement made easy with Trupanion
Trupanion makes it so easy to upload invoices from my phone and also to track the status of each one. Payments are made directly into my bank account within a few days.
Bruce Beck
They handle our claims quickly
They handle our claims quickly. They pay us promptly.
Vicki
Always a great experience
I have been covering my dog with Trupanion for 8 years. I have never had a bad experience with them. They are quick to approve claims which makes a stressful situation much less.
Sara
Fast approval, financial relief!
Trupanion paid my vet directly when my kitty unexpectedly needed surgery. They approved my claim in under a day - wow! I really appreciated not having to worry about the financial aspect (beyond the deductible) when my beloved kitty needed care.
John
Never had a bad experience
I know this stuff ins't cheap, but if you want the peace of mind that you can care for your pet no matter what happens, I can't imagine a better set-up than what Trupanion has to offer
Anne
Prompt
Prompt, excellent service,
Emily
Trupanion, worth every penny of premium
Tristan is 13 years old and this year has presented us with some scary heath challenges. Our Trupanion policy has helped me feel like I had financial backup throughout each vet consult and every emergency. Most recently, we had a late night ER visit on Sunday and the clinic has a Trupanion portal so the cost of the visit, at 90% after the deductible was met, was paid to the clinic by Trupanion.
Jacqueline
Love
Love, love that they pay the vet!
Rockwell
Terrific Service and Coverage!
Trupanion has been an incredible partner for coverage and peace of mind with org pets. Highly recommend and they have been terrific to work with!
Thomas Graham
Claims are paid quickly and fairly.
Claims are paid quickly and fairly.
Patricia
Great communication and services
Great communication and services
Ron
Very happy with Trupanion.
We have been quite pleased with our pet insurance coverage. Our pup had eye and ear infections early on. When the insurance kicked in, it was nice to get a break on the treatment cost. A few years later he developed some intestinal issues. He was very sick. After a trip to urgent care and quite a bit of meds, he recovers back to the energetic dog he was before he took ill. Once again, Trupanion came through to help with the treatment cost. Even when your pet is well, you have the piece of mind knowing that they are covered. Very Hapoy with Trupanion.
Mary Louise
Prompt payment of submitted bills
Prompt payment of submitted bills. Someone is always available to answer any questions.
Melissa C.
The best!
My French bulldog had airway surgery and a neuter and Trupanion covered over half of my bill!! I saved over $2000!
Kimberly
They are insurance for your dog's…
They are insurance for your dog's health. Pay it and keep it, because if you lapse and come back it is a lot more expensive . That being said, they do quick answers with what is covered. My poor pup had uti's and after meeting the deductible the rest of the year it was free for that covered item. It is well worth it, just don't let it lapse. I do recommend them as peace of mind for large unexpected expenses as well as routine care :)
laura ernst
My husband and I as well as both dogs…
My husband and I as well as both dogs got Salmonella. It was awful!! It costs $637 to test a dog. You paid my 70%.
GUY ANAMA
So impressed with the claims…
So impressed with the claims processing. Very quick and fast! Thankful that we signed our pup up with Trupanion years ago. He now has a condition and we can focus on his well being and not have to worry about the full burden of the costs.
Shonnie
Trupanion is very easy to deal with and…
Trupanion is very easy to deal with and cares about the pets. I get my reimbursements back quickly and if you can find a vet clinic that does direct pay it’s amazing!!!!
M Robinson
Trupanion reimbursement time is excellent!
Trupanion rates were very reasonable, and the turn around time for medication and medical services is excellent.
Bill
So far I'm quite impressed
So far . I'm impressed by. Had to take my young pup to ER care for a cough . Although they did not take Trupanion direct . The process after was lightning fast . Processed next day and check within the week . Then 30 days had to get more x-rays for 30 day followup. My new vet takes direct . They processed on spot and my hefty Bill was reduced to a small portion out of my pocket . Thank you !
Denise
11 year Trupanion customer
We have been a Trupanion customer for more than 11 years. We always receive prompt service and payments when our dog has an issue. I highly recommend them!
Stephen
Excellent service This company is the best never had a…
This company is the best never had a problem with them very helpful and efficient
Lia
Trupanion is the absolute best!
I cannot thank Trupanion enough! Claims are processed lightening fast and I always have a clear idea of what my out of pocket cost is going to be. When my Rex (now deceased) went through chemotherapy, Trupanion made it so easy. Now I have a dog with glaucoma, and had to have surgery this week, and again, so easy to work with Trupanion. God bless you for all you do!
Marc
Trupanion has made pet care affordable…
Trupanion has made pet care affordable several times over the past few years. I can't thank you enough.
Daniel Myers
Always easy to submit claims
Always easy to submit claims, get coverage and very helpful if need to contact. Always friendly and would recommend Trupanion!
Y Perez
It's been Great!
It's simple and easy to send claims. You get paid right away. No hassles. It's been great!
Jessica
My experience with TruPanion has been…
My experience with TruPanion has been exceptional! Quick action steps and very detailed and thoughtful communication so far. Thank you!
Jan Kransberger
Trupanion settles quickly
Trupanion settles quickly, and fairly. My refund is promptly deposited in my account. They make it easy to do business with them.
Kenneth Carpenter
Trupanion has been in place since our…
Trupanion has been in place since our pup Tucker was a newborn. He is now 9. Trupanion has been great, low premiums and great coverage. They respond to claims VERY quickly too!
Erin
So easy to use
So easy to use, especially since they worked directly with the vet clinic to approve my claim immediately!
C. Hayden
My dog had an emergency early morning…
My dog had an emergency early morning on a Sunday and the Vet hospital was able to get a preapproval and estimate of payment within minutes. I was so impressed with that. I never thought we could get an answer on the weekend at all much less that quickly. It allowed me to focus on getting my dog appropriate care not how I was going to pay for it or whether it would be covered. Thank you so much!
customer
We have had a wonderful service with…
We have had a wonderful service with Trupanion. Everybody has been so helpful and efficient, especially when we needed them the most in our situation that allowed us to help take care of our pet the way that they should be, with love and compassion.
Wendy
Helpful and kind during stressful time
Both my dogs have been insured with Trupanion for several years. They were incredibly helpful in getting claims approved quickly and giving me estimate of what would be covered for one of my dogs who had to have an eye removed due to acute onset glaucoma. They were very kind during a very stressful time.
Melody Lee
I've carried TruPanion for the past…
I've carried TruPanion for the past three years and considered canceling it recently due to price. But then one of our French bulldogs got diagnosed with IVDD and lost the use of his hindlegs, needing a surgery that cost over $10k. Trupanion paid the vet immediately! It was a lifesaver! I came out of pocket a little over $2k and I couldn't be more pleased! This is my daughter's "therapy" dog- he means the world to her. Trupanion saved us a lot of grief!
Judith Peterson
Prompt attention to my claim
Prompt attention to my claim. Trupanion always maintains good communications with me during the process.
Suzanne
So easy to use the insurance
So easy to use the insurance. I would file on my own and would just have to upload the invoice and answer a few questions until our Vet’s office started taking and they filed for me.
Logan James Slade
Easy to enrol!
Very easy enrolment process to navigate. Insurance documents were provided in a timely manner. Reasonable monthly pricing options.
RALPH AND LINDA
Your reply was fast.
Your reply was fast.
Nancy
Reliable, trustworthy and excellent coverage!
Trupanion works directly with your vetrinarians office for claim processing if your vets office is set up with the software to process claims. If not, their app is user friendly for you to upload your invoice and process your claim. Their turn around time is within 24 to 72 hours to be reimbursed. I have my checking account set up for reimbursement. They are unbelievably fast and their customers service agents are wonderful to help walk you through the process if needed. The coverage they offer is superior and their montly payments are very reasonable! My Persian cat Sarah has had coverage with Trupanion since she was a baby at 2 months old and she is currently 7 years old. She has been on prescription food for urinary and protein allergy conditions and certain medications for anxiety. Trupanion has been with me every step of the way. My claims have always been paid. They are a reliable trustworthy company to do business with!
Jae Elle
Trupanion is the best
Trupanion is the best! The service and support is outstanding....the people responsiveness and compassion, from email to phone is truly a blessing. They are compassionate and really become like a friend in your corner when going through some difficult, stressful moments. SImple, direct, effective, efficient. I wish human health insurance was this good.
Jordan Smith
Grateful for Trupanion
We have been very grateful for Trupanion in several different instances when it comes to our fur baby! It is obvious they really do care about animals!
Kenneth
Trupanion is and always has been a…
Trupanion is and always has been a great company to be with for pet insurance. They have always been quick to get my claims processed and paid. Great people to talk to on the phone and they always ask about my pet health and well being by name. Very personal,professional and friendly!!
celia
You have always been really great with…
You have always been really great with us. I tell everyone about your services and recommend you alway!!! You review all transactions throughly and are very reliable 👏. THANK YOU
Lee Anne Dodge
Just realized Trupanion will help pay…
Just realized Trupanion will help pay for my dog's vet appointment
Tatyana
I would recommend Trupanion to anyone…
I would recommend Trupanion to anyone with a pet! There is no hassle. It is nice and easy.
Julie
Instant Approval!
I was at the vet with my sweet older cat who had Thyroid issues. I recently lost my job so am watching every dollar carefully. I asked the vet to run her treatment through Trupanion before I checked out and I got an instant response and coverage. Thank you, Trupanion!
Julie
Love Trupanion!
Submitting claims is super easy, and it's great peace of mind knowing I can take care of my dogs if an emergency happens.
Maria
Excellent Service!!!!
Excellent service everytime!! It gives us peace of mind!
Yolanda
Experience in having pet insurance
I am trying to learn what insurance will help and what they won’t. The staff and vet office have been wonderful.sometimes the vet office will help you in making the claim for you. Since I am a widow, it hard cause I want to do everything right.
Cory
Literal life saver
My 1 year 4 month old pug was sleeping on the couch when he suddenly sat up, looked around and began to have a full Grand Mal Seizure for over 1 minute and 30 seconds! He was at the vet the week prior and had no previous or known health issues, watching this all unfold over our home security cameras I had to rush home and he proceeded to have another seizure before I arrived at home. We rushed him to the Animal hospital where they had to keep him overnight and where he had a third seizure. luckily I did my research and got insurance for him when I first got him, because it would have been almost $4,000 but after running it through Trupanion it was brought down to just $1,000 on the spot, and I was reimbursed $400 the following day when I picked him up, making the whole ordeal cost only about $600 in total. Not everyone has that kind of money laying around, like me, and it could be a matter of life and death, in this case it was a huge lifesaver and I'd recommend it to most anyone! But, I was informed by the vet technicians that they recently changed their policy so that seizures are no longer covered as a pre-existing condition, so if that is the case, it may not be the right one for you.
Laura
Trupanion has been incredible in…
Trupanion has been incredible in quickly resolving any and all claims and ensuring we haven’t had to ever worry about ensuring our pets have the best care possible. I am a huge fan and so grateful for Trupanion!
Karen
Prompt Reimbursement
It was easy to fill out the paperwork online, and reimbursement for our portion of the invoice was prompt.
Brenda
Always quick to act and reassuring your…
Always quick to act and reassuring your pet is well taken care of.
Rose
Super quick turnaround
Super quick turnaround. Great customer service!
Michelle
Claims are handled quickly, but expensive premiums that increase unexpectedly.
This review is for my entire experience with Trupanion, not just the "date of experience". Claims are handled quickly, policy is clear, and I like being able to submit claims directly from my veterinarian's office. Lifetime deductible is an excellent benefit. Not 5 stars because premiums increased nearly 100% within several months due to "increased price of veterinary care in my area". This happened shortly after seeing a specialist, so it feels punitive in response to me seeking care for my pet. Also, as a veterinarian, I feel my premiums should be discounted because I frequently have lower lifetime medical costs due to catching illness early, fewer exams fees/lower invoices with employee discounts, and the fact I purchase many foods and medications at wholesale or severely discounted price compared to the general public. Veterinary staff should absolutely be extended discounted premiums.
David Berins
easy
easy peasy getting approva l
Jill
They are very quick in processing and…
They are very quick in processing and paying claims. Very happy with Trupanion.
LD
Quick turn around time for most…
Quick turn around time for most submissions. Easy to submit claims.
Waylon
Ease of Communication
Ease of Communication, No Delays . VERY PROFESSIONAL AND HELPFUL! Informative and genuinely caring from all Staff Members who assisted me.
Niobe
Easy to use website for claims
Easy to use website for claims Payouts quickly
Debra
fast turnaround and able to get vet…
fast turnaround and able to get vet paid for large expenses day of service
Barbara Mirer
Excellent company!
Trupanion helped me pay my dogs bills with their prompt reimbursement.
Bryan
I love everything about Trupanion
I love everything about Trupanion. This is by far the best insurance experience I have had. If only they insured people too.
Sallyann
They pay promptly
They pay promptly as long as it is not a preexisting condition. They do not pay the vet fees, even for a specialist. I wish they would have a rider to purchase for that. I hope they stay in business, some of the financial reports on TV indicate that the company is not in the best financial health.
Randee
Every experience I have had with…
Every experience I have had with Trupanion has been a great one. I have been a member for many years. My claims are processed very fast and refunds are completed super fast. I definitely recommend Trupanion!
Karen
I am so grateful to Trupanion
I am so grateful to Trupanion. They stepped right up when my dog was hospitalized with a stomach issue. They were so kind and caring and took care of things immediately. My claim was covered right away without a hiccup. I am very pleased with the coverage I received
steve lewis
From the time I signed up to the…
From the time I signed up to the handling of claims, the folks who work here are very professional and most importantly, very, very caring. Claim handled just as you would hope....as expected and unbelievably fast. (wish my homeowners insurance company was half as fast!!!!) Would recommend Trupanion to all pet owners.
Laura
Quick
Quick, easy and hassle free.
Jack S
When you’re worrying about you pet
When you’re worrying about you pet, you don’t have to worry as much about the bills
Colleen
Submitting my claims is a very simple…
Submitting my claims is a very simple process and reimbursement was prompt. My dog has Valley Fever and Trupanion has helped me pay the bills for his regular blood titers and checkups.
Billie
I'm happy that the vet uses the portal…
I'm happy that the vet uses the portal for my insurance. It's nice to not have to pay a big amount out of pocket and then get reimbursed. My puppy is still not well and will need specialist care now. I'm hoping that most will be covered since it's going to be a ton of money. But, I've paid into my plan since she was a puppy, for 5 years, and happy I did! It's already saved us $600.00
Susan
Ease of claim reporting
Having the Vet bill directly sent to Trupanion from the Vet saved my time of uploading etc.
Blenda
Ease of filing and excellent coverage
I was impressed by how quickly we received word that our dog’s surgery was covered and how they worked with the hospital. All we had to do was worry about our boy and his recovery
Carly
Trupanion is awesome!
Trupanion got back to me right away! Also, they processed my payment very quickly
Oxana
Simply the best!
Fantastic company! I am extremely impressed every single time I need to be in touch with Trupanion staff. Professionalism, kindness, understanding and compassion are just a few qualities that come across immediately.
Dan
Had to send my dog 325 air miles from…
Had to send my dog 325 air miles from rural Alaska to Anchorage for treatment. Veterinary clinics require a minimum of $1,000 upfront at the time of booking. When I told the receptionist I had Trupanion insurance, the tone in her voice changed, and she said that where I had Trupanion insurance, the $1,000 upfront fee was no longer required. The whole experience was better for both of us.
Marcia Sandelman
Love the same day payment!
Love getting instant credit toward the vet bill. The Blue Pearl emergency clinic was able to submit my claim to trupanion on the day of our vet visit. We immediately received a credit towards our bill. I love the quick and efficient service. I will definitely recommend trupanion to other pet owners
Leon
I appreciate Trupanion’s prompt…
I appreciate Trupanion’s prompt processing and payment of claims. This is easily accomplished online.
VICTOR KLINE
Fast and easy claims and payment.
Fast and easy claims and payment.
Sal
Quick claim payment
Quick claim payment. All of my questions were answered prior to claim submission.
Norma
Love that the claim is processed while…
Love that the claim is processed while I'm still at the vet's office!
Cathy
The best thing I ever got my pet and me
This is the first time I have gotten pet insurance and boy am I glad I did. Constant ear and skin issues. We ended up doing allergy testing and who knew dogs could be allergic to people dander. It has paid for itself many times over. Trupanion has always had an extremely fast response time.
Roger
Fast response to my claim.
Fast response to my claim.
Sue
There when we needed coverage, as promised
The claim was paid as expected, directly to the provider, while we were still there. I really appreciated the coverage being as expected, with no issues. It made a stressful time just a bit easier.
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