Trupanion Review
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Reviews 7638 
Tasha
Great Experience
Great experience overall!
Lil
Love Trupanions helpful and friendly staff
Signing up was very easy, and their Representatives are friendly and helpful. Our Vet; our Breeder and friends all recommended Trupanion. Accessing their website was very easy.
Jill Lopez
Trupanion was an amazing insurance for…
Trupanion was an amazing insurance for the life of our sweet dog Babe who just passed. Although she had many health issues, we never worried about getting her the best care because of Trupanion. We were always treated so kindly and respectfully by all staff and always understood and any all coverage decisions. I’m just so grateful for Trupanion and we will always use them (and recommend them) in the future. Thank you :)
Paul Barringer
Simple and easy to sign up
The Trupanion agent made it very easy to set up my new policies for the two cats I’m adopting. She gave me all the relevant information for the new policies very efficiently and made the process simple.
Pamela
LOVE TRUPANION!!
LOVE TRUPANION!!! My experience has been excellent so far. My new puppy needed insurance, and I chatted with 3 different associates who all helped guide me to EXACTLY what I needed. They gave me details and really made it easy. I chose Trupanion b/c it was recommended at my vets, and although I hope I don't need to use it much I'm SO glad it's there!
Mark
We had Trupanion with our first…
We had Trupanion with our first Bernadoodle and they were great. Our Vet recommends them, and there were never any delays. Sadly he passed at the age of 10, but we now have a 5 month old Bernadoodle that we came back to Trupanion for him.
customer
Easy application
Easy to sign up and everything is spelled out, no hidden small print. I'm glad I signed my new baby up for pet insurance
Karen
Haven’t used them yet
Haven’t used them yet, but they were very nice on the phone
Keith DuBose
Outstanding informative website.
Your website was straightforward and very easy to us.
Nancy
Easy sign up process
Easy sign up process
Brian Burns
Trupanion Stellar Service
Trupanion, with their coverage, fast claim review and payment (direct to many hospitals!) has literally saved our dogs life. They are thorough, fair and friendly. We will never have a pet without the Trupanion peace of mind! Thank you Trupanion, you are the best!
Kim
Signing up was a quick and easy…
Signing up was a quick and easy experience. I spoke with someone via chat to have a couple questions answered and then joined through the email where I received my quote. I hope all of my experiences with this contract will be this easy.
Rosemary
reliable and helpful
reliable and helpful
Linda
I have had Trupanion coverage for years…
I have had Trupanion coverage for years for my Samoyeds. My first Samoyed Tara became very ill at the age of 9 with Leptospirosis. She was in ICU and isolation for a week and thankfully I had Trupanion coverage to help with the medical bills. After Tara passed at 10.5 yrs of age, i continued with coverage for Charm who passed away the beginning of January this year. I called Trupanion and was issued a credit for the unused portion of her monthly coverage. I just signed for coverage for my 3.5 yr old new Samoyed named Abba. Hopefully, I will not need to use the coverage but it is a great relief knowing we have it if we need it.
Mark
Easy as Pie
Easy as Pie We had no problems signing up for this insurance.It was fast and the response was great.So far So Good. Will Recommend this product.
Shawn
Delenie Alonso was the representative I…
Delenie Alonso was the representative I spoke with. She couldn't have been more compassionate and helpful. I recently had to put down my 5yo lab, Charlie, due to brain cancer. Again, couldn't have been kinder to me. I recently got another lab and she was able to find the perfect plan to meet his needs. I highly recommend Delenine and Turpanion!
Nina
The people were very helpful with the…
The people were very helpful with the process.
Heidi Savage
Love Trupanion!
I was already a Trupanion member for my Yorkie, Tuff. I just adopted a new family member (Sunny Joy the Chihuahua) and added her to our account. The process was so easy. I have been with Trupanion for 12 years, and highly recommend to all pet owners!
Lauri
Knowledgeable, Patient and Human
The man that I spoke to was very knowledgeable, patient and kind. He explained everything throughly. He was very personable. I Loved the fact that a human being answered the phone and I didn't have to go through some automated questions.
Glenn
Really easy to use
Really easy to use
Brenda
I have just become a member of…
I have just become a member of Trupanion. Have not used it yet however I was very impressed with the agent that helped me to get signed up. she was thorough and answered all of my questions.
Jim Lyon
Professional service
Professional service. Affordable price and the coverage i needed fir my dog
Sharon Minty
I chose Trupanion as my daughter…
I chose Trupanion as my daughter recommended it. She has used it for her dogs and had great results. Also the pet rescue recommended it as well. I rescued a 7 month old shep/lab cross and wanted some piece of mind for expensive vet bills that may be required. After getting the vet checkup within 24 hrs, my dog appears healthy and no concerns at this time. I wanted the insurance for possible broken leg or serious medical conditions. I did take a higher deductible as will do my own annual vet checkups etc. Thank you for your caring assistance in completing the sign on. The gal helping me out was very good, offered different scenarios to get to what is comfortable for me.
joseph guttenplan
Easy to process claims and fast response
Easy to process claims and fast response
CY
Easy to get online, with caveats…
Easy to set up online account and order insurance. Easy to understand interface, though options to edit things are limited, such as adding the contact of secondary owner. Needed to go through the online chat customer support to add that in. Note that if your email has been registered with another previous pet, it cannot be added as a secondary owner contact.
Mary
First contact
Easy, quick, good coverage
Thomas Blanda
The agent was wonderful
The agent was wonderful
Mary
I am not new to Trupanion
I am not new to Trupanion, but Teddy my newly adopted dog is. Shiloh was a member until he had to be put to sleep in January. Your company was always good to work with and protected me from many expensive bills. Shiloh had IBS and some of his meds were extremely costly. As I am retired and on a fixed income, it was a great relief to have your backing in paying for his health care needs. I am hoping Teddy is less prone to illness - as a mixed breed that may be true - but I know I have you to help us financially through any rough times when and if they occur in the future. Thank you!
Cole
I don't remember her name but the lady…
I don't remember her name but the lady who helped me seemed to really care about me and my dog and that I had peace of mind. She was very knowledgeable and made everything easy to understand and gave me all the options without pushing me towards anything. Very genuine
Chris
The agent who helped me enroll my new…
The agent who helped me enroll my new puppy was knowledge and friendly. I realize that Trupanion is more expensive than most other pet insurance, but the fact that Trupanion works directly with my dogs doctor, and having true agents who are competent and customer service oriented convinced me to enroll my pup.
Charlene
Thank customer service person was very…
Thank customer service person was very professional and caring
Kevin Weston
fast and descriptive 2
fast and descriptive 2
Marlene
Great
So plesent to deal with
Charlotte Fontaine
The process was very easy to complete
The process was very easy to complete. The agent was incredibly knowledgeable and thorough.
Steven
Super easy to manage
Super easy to manage. Just switched from another service that was terrible and never paid claims.
Patricia
Good
Professional
Debbie
Quality of Life Commitment
Our decision to go with Trupanion again was based on our previous experience with them. They were there for us when our dachshund got sick and promptly paid claims as we submitted them. They were caring and supportive and helped us through the final claims process after he passed. For this reason, we decided to go with Trupanion again for our new puppy. While we cannot predict the future, if our puppy gets sick or injured, we feel better knowing Trupanion will be there for us again.
Adrea
Trupanion is the only one that pays…
Trupanion is the only one that pays directly to the vet. In an emergency, if you can't come up with the money, it puts your pet at risk so that's why we picked it. A little pricey and hopefully rates don't increase as she gets older.
Pat
Registration
Very helpful
John
My First Experience With Trupanion
My experience was great because of your representative, Diane Kennedy. She is very knowledgeable, friendly, polite, professional and supportive. She showed an interest in my concerns and answered all my questions. I could not ask for more. Take care, John Cymerman
Kelly
Some confusion on policies
Good experience accept some confusion on policies.
Clarissa
The site is user friendly and easy to…
The site is user friendly and easy to understand how the deductible is applied.
Michelle
Just signed up and the process was…
Just signed up and the process was seamless. Looking forward to never having to make a claim but grateful we have that option and reassured by our experience with staff to date!
Terry Hnatiuk
The Truepanion get who helped me over…
The Truepanion get who helped me over the phone was excellent. She explained the policy I choose and answered all my questions. She was very knowledgeable, personable and professional. I thank her for guiding me through this process
Joan
Web site needs improving
I have been trupanion member for 9 years. Trying to add a new puppy - was unable add, frozen screen on Safari, and they did not give me choices regarding deductible in registration of new puppy - so ended up with more expensive policy that I wanted
Lori
Claims process has been a breeze for…
Claims process has been a breeze for the last 6 years. Have three dogs insured and I'm constantly referring them out. Love this company
Jolene
The gentleman I spoke with was very…
The gentleman I spoke with was very kind & super helpful.
Don
Dante
Dante, outstanding Customer Service Rep. Very knowledgeable, detailed, friendly, very sincere and a pleasure to speak with! Advised of various plans and costs. TruPanion Mgt should be very proud of Dante!
Doreen
Knowledgeable
Knowledgeable, customer service person, and easy to figure out website
Betsy
The representative I spoke to was very…
The representative I spoke to was very knowledgeable and helpful.
Mallory Taylor
Truopanion saved Lokis life!
My fur baby Loki injured his spine and Trupanion covered his spinal surgery at 90%. They were helpful and supportive. This coverage saved Lokis life.
Sarah
A lifesaver
Trupanion has been a lifesaver for our family and our dog. I encourage everyone to get it. We have the low premium/high deductible plan, and didn't use it for the first several years of owning our dog. Then he got very sick, very suddenly. Trupanion reimbursed us over $13k for his two hospital stays, colonoscopy, and ongoing care. We are so grateful to have one less thing to worry about during our difficult time with our pup. He ended up being diagnosed with IBD, Protein Losing Enteropathy, and Lymphangiectasia and Trupanion has made dealing with all of these serious diagnoses easier.
Ann
The representative was nice clear and…
The representative was nice clear and patient. I found out I have a great plan and I appreciate the time to set it up thank you
KI
Very thankful to a very caring company.
Our last dog was covered by Trupanion. He had his leg amputated. We wouldn’t have been able to keep him as long as we did if it weren’t for Trupanion. Therefore, of course we signed up with Trupanion for our new rescue.
Arnold
Very Easy Set Up
Very easy set up
David
Exceptional Service and Assistance!
Exceptional service and assistance in the process of getting my dog properly registered for medical insurance coverage! All questions were patiently answered in appropriate detail and very helpful suggestions were offered. The subject of the proper deductible amount was covered in detail, enabling me to make the best possible decision.
Mary
Continued insurance purchased by…
Continued insurance purchased by breeder.
Scott Sumpter
The process of signing up was very…
The process of signing up was very easy. I haven’t had a claim yet so we will see. My only concern and why I gave 4 stars rather than 5 is the day after I signed up I got an email saying they received my claim. I had not filed a claim so I called and they did some checking and it was for someone else’s pet. Not sure how this could happen but now that claim and that hospital is on record for my dog and this concerns me. I have since gotten a denial letter because it was for the wrong pet. I really wish they could take this off of his records.
customer
Shadow new
Very easy to get started. But did not know the waiting period info until after sign up. Should have been easy to found during my initial review.
Ella
Must have for pet owners
I used Trupanion during the full lifespan of my first pup. I have never had more pleasant experience dealing with an insurance company. All reimbursement were quick and easy, direct billing feature with some vets was very convenient. Having Trupanion provided me with a peace of mind as the pup got older and extended his life span as I was able to consider options that I wouldn’t have been able to afford otherwise. Must have for all pet owners.
Thomas
So easy to enroll and a good price.
So easy to enroll and a good price.
Stephanie Emery
Very easy and Iike the choices if…
Very easy and Iike the choices if programs.
dontaskno?s
The enrollment process was very easy
The enrollment process was very easy. I completed this process in less than five minutes.
Amber Renton
Great customer Service
I haven't actually used the plan but calling to get information and set up both my dogs was fast, informative and efficient. The operator was very kind and I feel a lot better knowing I've finally signed them up and have them covered :)
Dana
Easy enrollment
Super easy to enroll
Heidi Gist
Informative phone advise
Informative phone advise. Availability of payment upon service. Helpful and informative service consultant upon my inquiry on the plan.
zazi bravo
So far, so good!
Initial visit online to gather up info was followed up by courteous emails. Trupanion was recommended by my puppy's breeder and my researxh confirmed their value. The enrollment over the phone was easy and Jackie was torough and answered all my questions. Quick process! My vet office does not take direct billing but not a major concern as the insurance does not control that aspect - the fact that Trupanion offers the option is sufficient. So far, I am satisfied.
Walt Stadnisky
Enrollment
Easy to enroll and great advice
Penny
Representative was easy to understand…
Representative was easy to understand and patient as I considered what would be our best option
Tammy
Easy enrollment
Easy enrollment, instant coverage. The representative was very knowledgeable and friendly.
Roger Cisowski
Easy enrollment
I had no problem with my enrollment it was fast and easy.
David Osterczy
The rep who enrolled me was wonderful
The rep who enrolled me was wonderful. Other than that, I can't comment as I'll write a full review after my first vet visit.
Suzanne
Very simple
Very simple
Harvey
Enrolment was easy...price was almost…
Enrolment was easy...price was almost 50% higher than what the commercial noise stated, but it still seemed to be OK. I did the enrolment because the cat is a registered bengal and worth a bit, plus we love her all to hell. However with any insurance two issues are important. Price increases that are hard to justify, and no coverage for a variety reasons when claims occur. How easy it is to send money for coverage isn't as important as what the coverage really is in the end, and whether or not a pet savings account is cheaper in the end. So we'll see.
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