Trupanion Review
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Reviews 9778 
Mark
The quick responses for approval of…
The quick responses for approval of claims and the veterinary able to submit claims so minimal out of pocket expenses. Best company out there for pet insurance.
Jean
Quick and efficient claims processing.
Quick and efficient claims processing.
Kevin Tape
Coverage affords you options for pricey care
I had a rep Rebecca S. research years of vet bills to reach lifetime deductibles for three of my dogs conditions. Going forward these treatments would be covered at 90%. I was considering canceling but the personalized care I received changed my mind. Literally one month later my dog fell ill and was admitted to the ICU facing a $ 15000 bill. It turned out he had a bleeding tumor and cancer throughout his abdomen. The insurance gave me options that I wouldn’t have if out of pocket. Ultimately Maxxx had to be euthanized but a large portion of his care was covered. Thank you Rebecca and Trupanion
Michael
No questions asked and direct pay to provider
No questions asked and direct pay to the provider! Greatly appreciated when dealing with a concerning diagnosis.
Michelle C
Efficiency at its finest
I was able to focus on the course of action for my dog while my vets office and Trupanion handled everything else for me. Very grateful!! ☺️
Veronica
No Hassle
You paid part of the vet bill, that is why I pay to have Moxie insured. I have it for emergencies and unexpected things that happen. Yes, I could put the money aside each month in the bank, but then it is to easy to use for other things when they arise.
Jeanne
Turning a negative into a positive
At first what may seem a negative turned out to be a positive in my eyes. Trupanion had trouble finding information on my pet Lily, which extended the time I had to wait to see how much they were going to pay my emergency room. The text kept coming in and telling me they were sorry, but they were waiting on Trupanion for an answer. This really didn’t bother me because my pet is the most important thing to me and if I had to wait, I had to wait. My veterinarian leader told me she really had to push to get Trupanion to come through and I really appreciated that, but it is what I really appreciated was Trupanion called me and explained things to me over the phone and then I got an email with an apology that things had to go on so long. All in all a positive experience with everybody working together, which is more important than anything. And Trupanion did compensate well but then again I compensate them well every month with $280 a month for two dogs. But I am not leaving Trupanion! Not over a high premium. Take care!
Cheryl
Highly recommended!
So easy to work with! Easy pre-approvals, easy claim submissions too. I recommend Trupanion to all my friends as well as to fellow volunteers at the rescue I volunteer for.
Gail
My husband forgot to ask vets office to…
My husband forgot to ask vets office to submit. I contacted Trupanion and they will send directly to me.
customer
Rambo
The first time dog owner I had a very hard time to choose the right insurance for my dog finally I chose trupanion I'm very happy with them they stand for what they are just had an incident with my dog bone fracture and everything was smooth no gimmicks very happy with them
Flavia
It was a great experience
It was a great experience. Thanks for your support.
Karen L
Trupanion is the best !
Trupanion is easy to submit claims, reimbursement arrives quickly and most importantly the customer service is wonderful, helpful and answers all questions I’ve had. No haggling over vet bills or tons of exclusions like other insurers( which I’ve had). I don’t have to worry about whether a vet visit will be covered and it’s great peace of mind.
SamX
Great customer service
Great customer service. Helpful, kind and knowledgeable. Easily reachable. No long wait times.
Robert
Trupanion approved and paid their…
Trupanion approved and paid their portion of my puppy’s bill before we left the Vet’s office. Quick and easy… no hassle.
Aaron
Working with us to get Fido's surgery…
Working with us to get Fido's surgery covered. We couldn't have been able to get his knee fixed.
janet
Easy claim
It was easy for my vet to submit my claim on the first visit. Trupanion sent an email confirmation right away.
Robert Eckles
Everything was great
Everything was great. Claim was easy to submit and was completed so quickly.
Bonita
Quick response to claim submission.
Quick response to claim submission.
Jennifer
We’ve had Trupanion for 12 years for…
We’ve had Trupanion for 12 years for multiple dogs, and they’ve been fantastic every single time. Fast reimbursement too! 💯 recommend!!
Lee
Fast Reimbursement
When I submit invoices for reimbursement Trupanion is very fast in getting my money into my bank account.
Armead
Surgery
Trupanion is very easy to use and good coverage for medical conditions.
Ed
Very quick decision and payment
Very quick decision and payment. We've had Trupanion for our Alaskan Malamute since she was a puppy and she is now 10 years old. She has been healthy for the most part but did experience canine respiratory syncytial virus RSV which was very serious and scary. Veterinary care was intensive and cost was extensive and without Trupanion it would have been a struggle to pay but we still would have done it. Trupanion was both caring and responsive to our needs and while premiums have gone up as she ages, the knowledge we have insurance with Trupanion is assuring.
Paula
The process of submitting claim is very…
The process of submitting claim is very easy and was reimbursed the next day.
customer
What an awesome company
What an awesome company! During a very stressful situation with our dog, our emergency vet staff contacted Trupanion and got an immediate positive response. It allowed us to concentrate on our dogs healing and not worry how we were going to pay for it.
Ashley Sheen
Thank you for helping me through a terrible 48 hours
When I enrolled my cat, Simba, with Trupanion, I honestly thought I’d go years without ever needing to file a claim. He’s just a little over a year old. In theory, I should have nothing to worry about. Unfortunately, last Sunday we found ourselves in the emergency room because he was having multiple seizures within a 24 hour timeframe. He needed a consult with the neurologist, two nights of hospitalization, and further diagnostic testing to investigate what was causing his sudden seizure activity. He needed extensive, round the clock medical care. That level of care comes at a steep price. Around $4,000. I am the type of pet owner who would do whatever is necessary to save them. But right now, $4,000 worth of treatments was too far out of reach for our budget. Without Trupanion, Simba’s care would have been compromised. Enrolling him was truly one of the best decisions we’ve ever made. Because of Trupanion, we were able to rule out several potential causes and develop a long-term treatment plan for his epilepsy. All without worrying about how to pay for it. His seizures are now under control, and he’s back home being his mischievous self again. When I called the support line the night we got home from the emergency room, the member specialist I spoke to was so patient and compassionate with my situation. She helped me expedite his claim from his first visit so that it would be applied to his deductible in a matter of hours, allowing me to leave the emergency hospital paying less thanks to Vet Direct Pay. Thank you for helping me and my family when our world was crashing down. Your level of care for pets is truly amazing and please don’t ever change!
Lisa
Representative was friendly
Representative was friendly, informative and helpful. My claim was processed quickly.
John
Every one was very helpful and pleasant.👍
Every one was very helpful and pleasant.
Cheyenne’s Mom
I didn’t have to do a thing
I didn’t have to do a thing, I told the Vet we had the insurance she looked it up filed it and before the end of the visit y’all had paid your portion and I only had to pay half of what I was expected to pay! So simple, no reimbursements of any kind or anything!
Sharon
Best decision ever!
Buying a Trupanion policy for my dog, Razzle, back in 2019 was the best decision I've ever made! Trupanion has made it possible for me to give my very active, athletic and accident prone girl the medical care that she needs and deserves. I highly recommend this for dog moms and dads everywhere.
Donneta Crane
Very responsive
Very responsive, claims paid immediately.
Dennis Carlini
Rapid response
Rapid response
Anisa
Trupanion Pay
SO happy that you have finally integrated Trupanion pay because it cuts down the time to get our payments and the facility gets their payments too.
Joye Martin
Weekend Emergency
You made saving our 9-year-old shepherd, Taser's life possible. There was no way I could afford to put her in ICU for pneumonia. Then I told CVETS that she was insured by Trupanion and they estimated what my cost would be. Still expensive but doable. Thanks!
Cecelia
I have a dog that requires expensive…
I have a dog that requires expensive medications and monitoring. Tupanion has always covered the expenses in a timely manner.
Michael Smith
Trupanion is great.
Our 8 month old lab puppy had to spend 2 nights in the hospital. Without Trupanion I don't know how we would have paid for her stay and the medical procedures that were done. Trupanion paid the hospital directly. It was one less worry during a stressful time. I'm very happy with Trupanion and tell everyone that if you're considering getting pet insurance to do it.
Anita Rice
4 dogs in my family have been insured…
4 dogs in my family have been insured with Trupanion their entire lives and my family has felt fortunate to have the coverage. 2 of our dogs had cancer and passed this year. The other two currently both have medical problems and our Trupanion insurance has helped us to pay the expenses of getting them back to good health. Most recently I had to have my Golden Doodles spleen removed due to a mass. The amount paid by my Trupanion policy was phenomenal. It has made the operation and recovery so much less stressful to both me and my dog. I recommend Trupanion to every dog owner I know.
Fernando Silveira
Quick to respond … quick to reimburse ……
Quick to respond … quick to reimburse … really feel like the company cares about I’m pet and I ..
SUSAN
Fast service!!!
Fast service!!!
Felicia
The process was easy submitting…
The process was easy submitting through. The animal hospital.
Robert
I’m so glad I have Trupanion insurance…
I’m so glad I have Trupanion insurance for my dog Riley. He came down sick with Diabetes seven months ago.Trupanion came to my financial rescue covering so much of his doctors and hospital bills. I highly recommend this Company for your pets medical care. Robert
BRENDA KRUSE
The excellent help I received
The excellent help I received
Kathleen
Great Coverage
I appreciated the really quick turnaround on the vet’s surgery estimate and how much Trupanion covered!
Roberta O’Neil
Great Pet Insurance Company!
Trupanion’s has always made it is to submit my invoices via their app. I also like the fact that I can just process at the Vets office if I’m short on cash. Trupanion has always been fair and quick to issuing my refund for expenses. I’ve been with them for 15 years and would t trust anyone else.
Diane
I belong to several dog groups and…
I belong to several dog groups and since my first dog I’ve had Trupanion 20 years later. You know there is a deductible so that’s expected. Once that’s met they make it easy to get the vet bill paid. If you don’t agree with a claim they are happy to review and explain. Very happy with Trupanion!
Tammie
They are the best
They are the best! Always a quick response on claims and payment. I highly recommend this as the best pet insurance available.
Jennifer Scarozza
Easy to file claim and reimbursement is…
Easy to file claim and reimbursement is timely. Thank you
George
Trupanion= Great
Quick. Responsive. Thorough. Friendly. Personal. Caring.
laurie smith
The Trupanion Breeder Partner Program
The Trupanion breeder partner program is truly life saving. I sent a perfectly healthy puppy home( cleared by my vet with a health certificate) who developed neurological issues 8 days later. I am so glad that I made it my policy to have each puppy family sign up for the 30 days of immediate complimentary coverage. This puppy has had the Cadillac work up thanks to Trupanion and their direct pay system. They think he has encephalitis ( one of those things that are sudden and unexpected- just what the Trupanion policy is designed for), is on triple antibiotics, and has the best chance for a full recovery. Many of my puppy families are out there price comparing between insurance companies. Trupanion is worth every penny in premiums to me.
LaVondra
Easy and fast claims adjudication…
Easy and fast claims adjudication process. Representatives were knowledgeable and swift in leading me through how to start the claim. Grateful to have Trupanion to facilitate keeping my pet healthy as possible!
Micha
I love the fact I have peace of mind…
I love the fact I have peace of mind when it comes to taking care of my sweet Lily. Trupanion makes the process easy. I love the reliability of having a quality pet insurance at backing me up.
Customer
Necessary!!
I can’t say enough about Trupanion. I got my plan when my dog was 8 weeks old. I didn’t think much about it at the time and thought I wouldn’t be using it that much. Well, I was wrong. Turns out my dog has major hip issues, allergies, and knee issues. He’s already had surgery on one knee. As of this review, he’s torn the other. His hip dysplasia is so bad he will need a full hip replacement. I couldn’t afford this kind of care without Trupanion. He’s my best buddy and I would do anything for him, but I would have to take out a second mortgage for his care. Thanks to the amazing coverage I have through Trupanion, I won’t have to. If you get a pet, you need this. Because you never know.
Patricia
Awesome People and Insurance
The people are amazing and so efficient and every invoice sent starts processing immediately and your check is in your bank account. So Awesome!
Jeannie
Excellent Customer Care
The team is very easy to work with and they are very informative. I have never had a bad experience with them.
ModelT
Honest and reliable
Straightforward, with no unexpected fees or costs. Always honest about prices, with no hidden fees. Accessible when needed, and staffed by very friendly team members.
Ivyappletree
I highly recommend Trupanion Insurance
I recently took my dog to the vet to check out a progressively worsening limp......our vet took x-rays and referred us to an orthopedic specialist for a CT scan....where he was treated for elbow dysplasia. I'm so thankful that I had Trupanion Insurance. They had paid their share of the claim before I was even out of the ortho. office, and I can relax knowing that they will pay 90% on any future claims for this condition .
James
The processing of my recent claim was…
The processing of my recent claim was quick & proficient, which was much appreciated…
Irmaris
Excellent service!
Excellent service!
Lisa
Trupanion immediately covered my pet…
Trupanion immediately covered my pet Mason’s ear infection from the vet that I took him to this past Saturday. They stepped up and covered. Him.
Terry J. Walker
I’ve used Trupanion for several pets
I’ve used Trupanion for 3 previous dogs, 1 cat and 1 current dog. I love how quickly they process claims and how fast the money gets in my account. They are fair and accurate. I have a high deductible to keep the premiums down.
Virginia
Premium too high
When I first signed up the premium was manageable. In the two years that I’ve had it. They’ve raised it twice and now it is too much for me to pay.
Lauren
I recently sent in claims for my dog…
I recently sent in claims for my dog that has liver issues and to my surprise within 24 hours, I had the money in my checking account from my policy. That was amazing.
Penny
Priceless Peace of Mind
Absolutely fabulous customer service and coverage!! I recommend TRUPANION to all my friends and family.
Jenine
I was so impressed with Trupanion
I was so impressed with Trupanion's efficiency in processing the claim for my pets surgery! The customer service representative was excellent in communicating coverage expectations, as well as the process to me. Payment was as expected. I am grateful to have Trupanion and would highly recommend it.
Em
I spoke to three customer service reps…
I spoke to three customer service reps over the 24 hours of my emergency and they were all wonderful, kind, empathetic and caring. They additionally were clear and helpful! 1 business day later I have already received my money back from a claim submitted, so quick and I’m so thankful!
Ivonne
Once you know how the insurance works…
Once you know how the insurance works is great!!!! The thing that I did for my dog.
Diana
Love that Trupanion pays up front to my…
Love that Trupanion pays up front to my Vet, payed the office visit and my 10%. Relieves stress when i can afford the care my little girl needs.
Valued Customer
They are They are very concerned about your Pet's healthvery concerned about your…
They are very concerned about your Pet's health
Laurie
The simplicity of submitting a claim…
The simplicity of submitting a claim and being reimbursed is hugely supportive, especially when going through the stress of caring for a sick pet. Absolutely the best.
Consumer Name
Great pet insurance
Great pet insurance. Love that my claim is submitted at the Vet office before I check out with payment.
Darlene Deporto
Such a comfort to have Trupanion by our side...
Your reassurance (in both written communications and in prompt payment to the animal hospital) that my dog's emergency care is important to you is amazing!!!....I don't have to worry about anything but attending to my dog's well-being while you attend to the financial issues....Such a relief and comfort to have you by our side....
Patricia
They are the best!!
They are the best!! The staff is amazing they help you with any questions that you have. They explain your insurance to you when you ask them questions.. they make you feel very comfortable when you talk to them. Thank You. For taking good care of my Bandits needs!!!!
Greg
Claims
Trupanion paid my claims in no time at all.
Amanda & Tobin
Trupanion has been WONDERFUL
Trupanion has been WONDERFUL. I can easily understand our benefits, and they have covered so many things for our 3-year-old lab- TPLO surgery ($3600 surgery cost us $360 out of pocket), trips to the ER vet for unexplained vomiting, medications, etc.
Geoffrey
Seamless Experience at vet.
First time I needed to use trumpanion for a sick pet. The vet passed on the estimate info to trupanion and within minutes had an email from trupanion explaining what would be covered and what wouldn't. When it came time for the final cost, again within minutes had verification from trupanion, they paid the vet directly. Very seamless experience.
Jeff
Trupanion is REALLY there when your dog ages.
We so appreciated the ease of working with Trupanion
Rio
This insurance has literally been a lifesaver!
My 4 yr old dog has had issues since we got him at 12 weeks. Everything from allergies, to protein sensitivities, to digestive issues, to eye problems, and pulled muscles. Trupanion has literally been a lifesaver helping me pay for all of his care. The only reason I didn't give it 5 stars is because you cant add extra care later on (only when you sign your pet up). He now needs physical therapy and can't get it because I can't add that option to his care.
Barbara
My claim last week only took 2 days to…
My claim last week only took 2 days to be in my account!!! I love Trupanion!
Paul
Trupanion acts quickly and fairly
Trupanion acts quickly and fairly
Marcio
I love the insurance
I love the insurance, I submit a claims for my dog. But I feel like they need to improve who reviews the claims. I had to fight multiple times to make sure the claim was file properly.
Susan and Bob
So stressful dealing with a sick pet to…
So stressful dealing with a sick pet to begin with. Then comes the big estimate...more stress and hard decisions. Trupanion gave me peace of mind to get the best treatment for my pet.
Donna Nichols
Excellent service
Very prompt responses and any questions are clearly communicated!
Alexander Holm
Had an emergency with my precious kitty…
Had an emergency with my precious kitty howling while urinating and pooping all over the house took her to the emergency vca hospital in Milwaukee And was met with an amazing staff of respectable humans they took my situation very seriously and understood I had this insurance through trupanion thank God because I would not have been able to give my pet the care she really needs she had crystals in her pee and is why she's in so much pain while doing the deed the vet put her on prescription urinary food which is also expensive but affordable because of this insurance company provided means to an issue im very pleased that it was not an infection but still a downside that she has crystals abd probably for life wish it'd help cover some cost of the prescription diet I understand that its not what its meant to be used for thank God it is for emergency and illness thank trupanion id be without my service animal without yall thanks from us both willow and I
Kim
Incredible service relating to review…
Incredible service relating to review and payment of claims! Nicely done!
Robin
Thank you for your care and quick…
Thank you for your care and quick review of my invoice
Doreen Tedeschi-Keen
Was someone having a bad day?
Have had Trupanion since 2021 for both my dogs and never had to place a claim. Have heard that submitting a claim is normally easy. Well this one was not. Our vet submitted a claim for our dog surgery several times before it was finally correct. After phone calls from the vet office as well as myself the claim was finally resolved on the day that we took Kalie home. Although this was a very frustrating experience, maybe the person handling the claim was having a bad day. Haven't we all?
Karen
Very friendly and helpful.
Very friendly and helpful.
anonymous
Payments are prompt.
Payments are prompt.
LINDA
Great insurance for pets!
I have had trupanion for many years on all my pets and they were fantastic with all of them! Payments to me were very quick and hassle free
Jenn H
Trupanion checks all the boxes ☑️
We had TERRIBLE experiences with one of our babies and PetPlan and it took us some time to find the most suitable insurance for both our pups... then I got to speaking with Trupanion. I had my homework and checklist ready, spoke to 4 other firms to compare and TRUPANION checked all the boxes, didn't try to hide any information, they take their time and repeat themselves until they know you 'get it' and this is the most suitable insurance with the best coverage options for us. We went with them 3 yrs ago and I'm thrilled to report that they have kept to exactly what they claim,.unlike OTHER firms we have experienced - Trupanion is the real deal... We highly recommend them.. At least call and listen to their offers, they will make it work for you..you have nothing to lose and tons to gain..
Beth Nagy
Ease of Filing Claim
I was able to file the claim through the vet's office with the final invoice without having to track down extra paperwork.
Elaine
Always very quick and helpful
Always very quick and helpful
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