Trupanion Review
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Reviews 9686 
Karen
Very friendly and helpful.
Very friendly and helpful.
anonymous
Payments are prompt.
Payments are prompt.
LINDA
Great insurance for pets!
I have had trupanion for many years on all my pets and they were fantastic with all of them! Payments to me were very quick and hassle free
Jenn H
Trupanion checks all the boxes ☑️
We had TERRIBLE experiences with one of our babies and PetPlan and it took us some time to find the most suitable insurance for both our pups... then I got to speaking with Trupanion. I had my homework and checklist ready, spoke to 4 other firms to compare and TRUPANION checked all the boxes, didn't try to hide any information, they take their time and repeat themselves until they know you 'get it' and this is the most suitable insurance with the best coverage options for us. We went with them 3 yrs ago and I'm thrilled to report that they have kept to exactly what they claim,.unlike OTHER firms we have experienced - Trupanion is the real deal... We highly recommend them.. At least call and listen to their offers, they will make it work for you..you have nothing to lose and tons to gain..
Beth Nagy
Ease of Filing Claim
I was able to file the claim through the vet's office with the final invoice without having to track down extra paperwork.
Elaine
Always very quick and helpful
Always very quick and helpful
Sallie
Trupanion always reimburses me quickly…
Trupanion always reimburses me quickly and honestly. They are not cheap, but they actually cover what they say they will, which is more then I can say for many insurance companies! I highly recommend them!
Jeff
Fast Claim Process
My experience processing my claim was immediate, inside my vet's office, so I didn't need to upload any paperwork.
Holly
You make a stressful situation easier…
You make a stressful situation easier for us. We are grateful to you. It's uncomplicated to submit a claim, and it's processed quickly. Thank you. We tell everyone we know with a pet.
Edith
Trupanion is a wonderful pet insurance
Trupanion is a wonderful pet insurance, they worked directly with my emergency vet so I didn’t have to do anything to submit my claim . It so reassuring when your pet is in distress that you know you have insurance you can depend on!
Paulette
Trupanion took the financial worry…
Trupanion took the financial worry during a very difficult emergency with my Golden Retriever Jake. The animal hospital contacted Trupanion directly and within minutes an invoice was sent! I paid my portion and two days later when I picked up my dig I was delighted to receive a refund!
MILLS, MICHAEL
You guys are amazing !
You guys are amazing !
Kevin C.
Trupanion provided immediate assistance!
Being able to provide my Trupanion policy number at the time of my pet's visit was a plus! Perhaps all company's allow this but any questions about coverage can be resolved by the Vet. The Vet assistant also claimed that Trupanion was a great company to deal with. Within 10 minutes of her call to Trupanion, I was given positive reassurance of coverage during my emergency visit!
Laura Sinclair
Great communication and coverage
Great communication and coverage, claims paid fast,
Rich
Always there to help on the phone
Always there to help on the phone. Prompt response to claims and friendly agents to assist with issues.
Victoria
It is such peace of mind for me knowing…
It is such peace of mind for me knowing that Sheba's needs regarding her diabetes will always be met for her entire life. I certainly was not expecting to have a dog with diabetes. Thank you for being there.
Nate
So far it's been great after our 3.5…
So far it's been great after our 3.5 year old bernese mountain dog unexpectedly was diagnosed with lymphoma.
Mary Lou
Fast approval.
Fast approval.
Gail Beaulieu
Turn around on claim processing is…
Turn around on claim processing is excellent with updates on status
Patricia McKenzie
My first experience with Trupanion
My first experience with Trupanion. Though a cat owner for almost a decade, I've never had occasion to use pet insurance since all Smoki's (my cat) Vet visits were routine annual check-ups. She was brought to an animal medical center for treatment of a skin issue and given a complete examination. Happy to report she's healthy and happy.
Shannon
Great customer service
Great customer service, however the prices for the premiums continue to climb and I will soon have to cancel due to major policy increases. It’s unfortunate and I wish I could stay but it’s not feasible any longer for the multiple pets I insure.
Helen Auffret
Submitting claims is incredibly easy
Submitting claims is incredibly easy, and the response time is impressively fast—I usually receive the covered amount within 1–2 business days. My dog has allergies, and I’m so grateful to have this insurance. It’s been a huge relief!
FIOR
An excellent product and quality…
An excellent product and quality service for when your pet needs it most. I recommend it to anyone who has a pet.
Jennifer
I love love this company
I love love this company. However, when I called, wasn’t given a time when my claim would be paid via direct deposit. So need to call again. Usually claims are done quickly for this bi annual procedure but I had to fully pay vet. And credit card bill was due. So paid that. Not sure when I will be reimbursed. Little communication regarding this issue.
Kadie
Thank you
I appreciate the ease and the way you canceled the policy without me having to ask after losing my boy.
Amy K
Expensive but worth it!!
Very expensive but worth it when you finally hit your deductible. I like the vet direct pay!!! Makes it so easy to work with my budget! Quick claim turn around time!!!
Dianna
So supportive to me facing my SuzyQ’s…
So supportive to me facing my SuzyQ’s surgery. I really appreciated being able to talk about copays with someone who understood. Thank goodness for Trupanion
Linda Cuddie
Very satisfied with this company
My husband paid the vet bill and forgot to mention that we have Trupanion insurance, the staff then submitted the paperwork to Trupanion for payment. That day we received a notice that they would only paid a small portion, we were charged as if this was a new symptom. I called Trupanion, they got on the phone with the vet and everything was cleared up. We received our correct payment. Have used Trupanion for several years, they pay what they agree to without any hassle, immediately. I recommend them to anyone wanting pet insurance.
Gabriella
They helped me!!
Loved it! Very easy!!!
Jean M
I never realized how much help your…
I never realized how much help your insurance would help
JENINE MEZZLES
Ease of care in a dire time of illness…
Ease of care in a dire time of illness for our Great Dane
Todd Jentges
YOU GUYS ARE EFFICIENT!!
YOU GUYS ARE EFFICIENT!!
Barbara
Best vet
Trupanion really came through for my baby Riley
Brenda
The fact that they only covered a small…
The fact that they only covered a small portion of this claim is disappointing.
Charles
Great claim handling.
Great claim handling.
Diane Tallo
Always have had a positive experience-…
Always have had a positive experience- prompt, courteous, responsive. I cannot say what a pleasure it is to deal with Trupanion.
Mary N
I find your system easy to use
I find your system easy to use, your response times are quick and customer service unfailingly polite and competent.
Jeffery
LEXI EMERGENCY
ESPECIALLY IN AN EMERGENCY, IT IS NICE TO KNOW THAT YOUR PET WILL BE CARED FOR, IN A WORLD WHERE PRICES HAVW GONNE THRU THE ROOF. TRUPANION WAS THRE TO HELP OUT
Cecelia Williams
Life saving treatment for my pup.
I love that I can submit an invoice, there is immediate acknowledgement, within 48 hours there is an explanation of benefits. It’s fast and easy. My pup would not receive the life saving care she needs without Trupanion. Thank you.
Anthony
Dog went to the er and had to get some…
Dog went to the er and had to get some things done. The insurance was very easy and let us know right away what they would pay and what we had to pay. Thanks Trupanion
Joanne
Easy to submit claims and quick…
Easy to submit claims and quick payment. Vet bills directly.
Michael
Excellent CS dept and submitting claims…
Excellent CS dept and submitting claims is Pawsome
Carlene Lindquist Murphy
Answered immediately
Answered immediately. No hassel
Maria
Emergency Care for our baby
We had to,take our baby to the emergency pet hospital for,trouble,breathing. They were fantastic and took her in right away. Everything went smooth with their filing the claim and trupanion responded quickly. She spent two,days there and is home now recovering. Thank you thank you
Susan Powell
I gave you 3 stars out of 5 stars as it…
I gave you 3 stars out of 5 stars as it took a very long time for you to approve Sonny;s claim. When I saw your video and advertisement you give the impression that claims are approved right in the office. Since it took over two days for you to render a status on my claim, I am not happy and I have no idea why it took you guys so long to render an opinion on her claims. I had to pay out of pocket and your advertisement should be updated.
Sheppie Mom
Great insurance for you pets but high premiums
Trupanion is a great pet insurance. It has paid 90% for my GSD’s TPLO surgery which was such a great help. I’m only giving 4 stars because the premiums have gone up so much it’s starting to get unaffordable.
Nilda
Fast and confiable
Fast and confiable
ELLEN SOLTZ
I have paid thousands of dollars for my…
I have paid thousands of dollars for my 3 dogs over the years. When my dog got ill the money I got was such a small portion of what I paid over the years. I would have been better off putting the money into a savings account for the same amount of years.
Lauren
A seamless process and very efficient
A seamless process and very efficient
Jennifer
We found out that Pongo has allergies
We found out that Pongo has allergies, so he must get a shot every month. I submitted the invoice and honest to God. I had the funds in my account the day after.
Patricia Cotter
Excellent customer service.
Excellent customer service.
Wade
Trupanion is the best
Trupanion is the best! They are so easy to work with us. Our little dog has had some major surgery. We are so thankful for them.
Steffanie
So relieving to have coverage when the unexpected happens!
When you adopt a new pet you never expect to have any issues. We are so thankful we signed up for Trupanion the first week we adopted our Annie girl! She started suffering seizures after having her for 10 months and has been diagnosed with idiopathic epilepsy. Having the financial support of our plan with Trupanion has been such a relief! I can’t fathom the extra layer of stress we’d be feeling during these past few months of emergency room visits, medication changes and highly expensive diagnostic procedures. I can’t recommend it enough! Great coverage, helpful customer service and excellent turnaround time on receiving reimbursements!
Alicia
Trupanion has been great
Trupanion has been great. I’ve had to file two claims, and they have reviewed the invoice and reimbursed me within 48 hours. I would highly recommend them for peace of mind for your pet and for providing the service they advertise.
Kim
Highly recommend
Highly recommend. Veterinarian was paid within a minute of them submitting the claim.
Customer
They review the claim right away and…
They review the claim right away and they send out a refund very quickly as opposed to others which I’m very familiar with
Jean
My Lab had a serious joint infection…
My Lab had a serious joint infection and was in critical care at the animal hospital. The hospital called Trupanion and gave them the diagnosis and estimated bill. Trupanion agrees to pay the animal hospital immediately. I only had to pay a small amount of the difference. Trupanion has kept up with the cost of veterinary care. Thank you
Carol
Transaction was all handled by vets…
Transaction was all handled by vets office
María de los Ángeles Liceaga
EXCELLENT PET HEALTH PLAN
Once you are in their system and you provide them with all the information they request, your submitted claim will be handled fast.
Susan Cochrane
Always handle issues immediately
Always handle issues immediately
Linda
Excellent Customer Service!
Excellent Customer Service!
Penny
So easy to submit a claim.
So easy to submit a claim.
customer
Our dog was hospitalized for a week…
Our dog was hospitalized for a week with congestive heart failure. We were so worried about her. We were glad we had Trupanion so we could focus on our dog instead of worrying about the bill. Trupanion paid the hospital directly so we only had to pay our portion.
Sharon
It was a simple task to submit and gave…
It was a simple task to submit and gave us a peace of mind at a vulnerable time. I would highly recommend this program for anyone who has pet loved ones .Thank you
customer
So Thankful for the Direct Pay
We finally tried 'direct pay' through Trupanion at our vet, and it was insane how fast they covered a portion of our bill! We were standing at the front counter giving our info, and we got a text saying Trupanion was going to pay a chunk of our bill. We were shocked, it made it so easy! Forever grateful that our deductible doesn't restart every year. Trupanion has helped us tremendously with our cat who has Epilepsy. She needs bloodwork x2 a year for the foreseeable future, and Trupanion covers almost all of the testing!
Lisa Stone
Great turn around time for our claim
They handled our claims very quickly and we greatly appreciate that! We recommend them to everyone!
Shannon
Easy process, quick decisions
Great process. Quick decisions and easy transaction with the vet’s office. Thankful to have the coverage.
Ismael
Outstanding Support and service
Outstanding Support and service
Penny
They considered my question and helped…
They considered my question and helped me with the charges at the vet. Very professional!
Jeff
Honest, Transparent, and Easy to Reach
Trupanion is transparent in their review of my claims and I have always had a very easy time calling a Trupanion representative to speak about my policy and claims. I find Trupanion to be honest in their claim assessments and very quick to issue payments directly to my vet and to reimburse me for expenses I paid.
customer
Being there when needed.
Being there when needed.
Jan
Incredible
Incredible. Fast pre approval Fast reimbursement Remarkable
Marie
We love Trupanion!!
We love Trupanion!!
Dawna
I received great service from Nicki…
I received great service from Nicki today when I did not understand an email asking me about my dog's claim. Nicki was very helpful and explained how things work. I highly recommend Trupanion. They paid out their share of a large surgery bill very quickly.
James sutton
awesome company customer service people…
awesome company customer service people are easy to deal with and super polite
Barbara
Your customer service reps are so kind
Your customer service reps are so kind, patient and ready to give that extra help without asking. I have never had a bad experience dealing and needing help when I have called.
Holly
speed and ease of submitting claims…
speed and ease of submitting claims through he veterinarian.
Madison Boulton
Trupanion is a MUST for all pets!
We are SO grateful for Trupanion!! Our little guy has had some major struggles with allergies and they have made it possible for him to receive immunotherapy injections that have absolutely sky rocketed his quality of life. They have significantly decreased the financial stress of taking him to the vet when he isn’t feeling well. We recommend Trupanion to every pet parent we know! They even sent him a “get well” gift after our last vet visit.
Catie
We can’t begin to describe how pleased…
We can’t begin to describe how pleased with have been with Trupanion. Our 4 month old lab puppy would not have survived the ordeal he just went through without it. The cost of the care he needed was high and Trupanion covered majority of his bill, just like the policy promised. This insurance company came highly recommended and we will share the same with our friends and family as well. Beyond grateful for this company!!
Jahren Liljenquist
Unexpected emergency Trupanion was there for us.
This weekend my naughty doodle ate a sock and she wasn't able to pass it through. She was rushed to the hospital for emergency surgery. Thank you so much Trupanion because you took care of a large portion of the bill.
Trish McMullin
Trupanion has been so helpful to us…
Trupanion has been so helpful to us with our black lab, Tebow, and his most recent health issues. Anytime we call, the Trupanion representative is friendly and kind. Thank you for helping us.
Vicki
Trupanion is excellent
My experience with Trupanion has been excellent. I file my claims and I get emails/texts right away. I get reimbursed within a week.
Saunie Canuso
Trupanion handles claims in a flash and…
Trupanion handles claims in a flash and does not disappoint. I feel so protected by their policy.
vincent and jan
We are thankful to have Trupanion for…
We are thankful to have Trupanion for our girl. They have covered everything that was not pre existing. Highly recommend. They give us peace of mind that our baby girl can get the treatment that is needed at the time of service. Thank you Trupanion
Molly's mom
🐾 FAST PROCESSING CLAIMS
🐾 Having your vet process the claim right at checkout—and getting it approved before you even get home—is a game-changer. It saves time, reduces paperwork, and gives you peace of mind knowing everything’s handled. Very happy with Trupanion!
Christine
Everyone loves their dogs and wants to…
Everyone loves their dogs and wants to do everything they can when an emergency happens. However, that often comes as a huge, unexpected expense. Thanks to Trupanion, I was able to get my dog the care she needed and think less about how I was going to pay for it.
GERALDINE LILLIE
Before I left our veterinarian I knew…
Before I left our veterinarian I knew how much was going to be covered so I just had to pay the difference. I did not have to pay the full amount then submit the bill to then wait for reimbursement.
Reese Dicecco
Quick and responsive
Quick and responsive - They work directly with the clinic!
Andromeda
The staff were so compassionate and…
The staff were so compassionate and understanding of my situation when my cat got sick and I was comforted knowing my cat's testing and treatment was going to be covered. Thank you
Nancy
Quick response and excellent customer…
Quick response and excellent customer service
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