Trupanion Review
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Reviews 10555 
Geraldine
Trupanion processes claims quickly.
Trupanion processes claims quickly.
cecilia Brooks
Great experience with Trupanion
Great experience with Trupanion. Great support with this insurance company for Stanley, 6 1/2 Goldendoodle. He was very sick over the past few weeks and Trupanion was the reliable insurance we need it to help us pay for the high Vet bill. Highly recommend. They pay bill promptly. My vet submits bill directly to Turpanion and it goes through the reimbursement process very quickly.
Michelle
The payments went through quickly &…
The payments went through quickly & helped make a stressful moment less intense. We were able to focus on getting my girl the care she deserved.
customer
I love that it is seamless
I love that it is seamless. The veterinary office files the claim and you know immediately that it was approved.
Linda
Ability to care for my senior kitty
My senior cat, adopted at age 10, is taking his first steps on his journey with small cell GI lymphoma. Thanks to Trupanion I've been able to work with his vets, both general and specialty, to get the testing we needed for a diagnosis, and to start treatment. Trupanion has been great, both in how they work with both vet practices, and how individual client service associates have talked, and comforted, me. At least I know that that my boy will have every chance at good days ahead - and I would regret not being able to make these choices if I did not have Trupanion insurance.
Janice
Vet bill for Medicine
I did not know my vet did not submit the bill for the medicine I needed for my pup's tummy. When I called Trupanion They told me what to do and the bill was processed. Thank You!
Holly
The chat support is always quick and…
The chat support is always quick and easy for answers, linking to my vet saves so much time for me, and when we had an emergency situation recently, our vet was able to submit our claims for us and reverse the charges for a $12,000 procedure next day!
Linda
Everyone I talked to was amazingly…
Everyone I talked to was amazingly helpful and the whole process was so simple and efficient. I couldn’t be happier with this company.
Ardis Haran
Well informed associates that answer…
Well informed associates that answer all of our questions.
Jeannine
Always easy to deal with
Always easy to deal with. Never any issues with claims. Been with them for 8 years.
Suzy
Worth every penny for insurance for your pets
Once you have met your deductible, they pay their part and either send payments directly to your vet or medical provider or to you. They are extremely prompt and typically review the submitted invoices within 24 hours.
Garry &Karen
The vet hospital had direct contact and…
The vet hospital had direct contact and we knew almost immediately what insurance was going to pay. Our precious Scout died and insurance paid some on the cremation. We are heartbroken but relieved that we did not have to make a decision based on cost of care because we had insurance to help
PHYLLIS GIBSON
Assistance when needed!
My Precious joined our family 3 1/2 years ago. I knew from what I heard and the cost of pets vet bills that if something major happened to Precious, I wanted to be able to take care of her. Up until 3 weeks ago we did not have a major event. But.......when it came....words can not describe how thankful I was that Trupanion was helping me with her medical bills and I was able to see that she received whatever she needed without having to worry about finances. I could handle the ductible and the 10% while they paid 90%.
Kathleen
Trupanion has a great product and I…love Trupanion!
Trupanion has a great product and I believe they really care! Easy to submit claims and fast payments back to me. They are very responsive and supportive!
Angela
Trupanion is the BEST pet insurance you…
Trupanion is the BEST pet insurance you can get absolutely no question!!! I have worked in veterinary medicine for over 32 years I deal with pet insurance every day. When it came time to get insurance for our new pet we decided to get Trupanion. So very easy to submit a claim and payment is fast and hassle free. Thank you Trupanion!!!
Anne Constant
The experience filling a claim during a…
The experience filling a claim during a very stressful time with my pet is so appreciated.
Julie
Trupanion came through when I needed…
Trupanion came through when I needed them the most. With the pre-approval process and if covered direct payment. I was able to help my collapsed cat in an emergency situation. With this insurance I was able to proceed with treatment and know my decisions were based on need.
Kristen
Wonderful Experience!
Customer service was friendly. Process of claims is fast and detailed. Loved the fact that the vet was able to submit estimate and claim to them directly so that i didn't have to pay in full and wait for reimbursement. It made the stress a little less, with not having to worry about that! I was able to focus on my dogs diagnosis and treatment plan.
Kierstin
Love Trupanion!
Love Trupanion!
Edward
Web site very intuitive
Web site very intuitive. I have never before filed a claim. Thakfully I hav never needed to before now. But when in a situation where you are fearing for your pet's health, it was an easy process for me to follow and submit for reimbursement.
Philip
Whenever I call I always get the best…
Whenever I call I always get the best service. Their customer service is top notch. If the person answering the phone doesn't know the answer they talk to someone else, you don't get shuttled around from person to person.
Maureen
ER Visit
Made my experience at an emergency room so much less stressful
Jocie
Trupanion is such an amazing company
Trupanion is such an amazing company. They have wonderful team members. Every one of them that I have spoken to has been so kind and caring. They are very quick to get your claim taken care of after submission. In my experience, the company has shown compassion in times that can be scary, uncertain and heart breaking.
Angela Ciampi
Trupanion is so very responsive
Trupanion is so very responsive. My 4 yr old was diagnosed with IMHA. They turned the approval around for his treatment so quickly. The staff is awesome also!!
Priscilla
Surprised at what is not covered
I was pleased at how quickly the claim was processed at vet office. However very surprised to find that pre op labs and imaging necessary for my dog’s surgery w ere not covered by the insurance.
Gail Marshall
Trupanion has been insuraning my pets
Trupanion has been insuraning my pets. My sweet older dog has cancer but recently they ingested toxins. Not good. I do notice I have to watch carefully because the computer system does not realize what is the problem most times.
Nickie
Trupanion paid the pet hospital directly
Trupanion paid the pet hospital directly and they did it fast. Having my fur baby taken care of without worrying about an expensive bill was very comforting. I highly recommend Trupanion to my friends and family.
John Lewis
Quick claim reimbursement
My vet was able to file a claim and be reimbursed almost immediately. Much better than paying up front and waiting on reimbursement.
REBECCA MAISON
All my transactions with Trupanion have…
All my transactions with Trupanion have always been processed in timely matter and all the questions I have ever had have been taken seriously and professionally. I give them a thumbs up!
Ms R
Great experience
I never knew about pet insurance and they made the unexpected easy to deal with. The process has been great and easy. Highly recommend them.
Oscar Martinez
Watching Angels over my puppy
Trupanion responded above and beyond when I took my puppy to the veterinarian emergency service.They were fair, supporting,caring and professional.Trupanion gave me peace and never left my side.Worth every dollar and think that Trupanion is an extension of Jesus Christ healing ministry.
Arrella
Just got a policy through their fast…
Just got a policy through their fast and easy website. I had questions and called , a representative answered in less than a minute. They were fast, friendly and very efficient!
CRV Joe
Communicative and trustworthy
I have found Trupanion a necessity with my dogs. You just never know what will happen in dog parks or on hikes; etc. relief at knowing in an emergency they are there. Great to communicate with and informative throughout process. I swear by them!
Ann Marie Almeida
When my do and I needed your support-…
When my dog and I needed your support- you were there; timely and with no drama. Very Grateful!
Kenneth
Efficient and Transparent
Super quick and efficient and extremely transparent about how items are covered.
Linda
Never a problem with getting paid back…
Never a problem with getting paid back great customers service and a easy website to navigate.
Rebecca
I have trupanion on all 3 of my dogs
I have trupanion on all 3 of my dogs. My oldest is 11 and has multiple issues. When diagnosed with thyroid cancer, knowing he was insured was a relief. We were able to proceed with surgery quickly. I have peace of mind knowig my pets are covered.
Kathy
trupanion overall satisfaction
Trupanion is very quick to process claims, were very professional, and were very helpful when I had a problem one time.
Linda
This was my first time filing a claim…
This was my first time filing a claim and it was flawless. My vet filed the claim for me right at the office after my visit. Trupanion paid their part to my vet directly and I paid the difference. I couldn’t ask for anything easier.
Julia
Peace of mind
very impressive with timeliness of approvals. Payment direct to the hospital was a huge plus.. thank you for everything.
Jean Buford
Took care of the claim in a very timely…
Took care of the claim in a very timely matter. It just took a while to get the check.
Ariane Goerlich, DVM
Trupanion had our back with 2of our pets inhospital at the same time
In this difficult time with two pets in the hospital with cancer emergencies Trupanion had our back with estimate preapproval and direct payment to the hospital so we could focus on care and not worry about finances! Even the condolences came immediately with refund of dues after we lost one of the two.
Kathleen
Courteous
Courteous, empathetic and timely. So pleasant and couldnt be more helpful
Loretta
I had to take my young corgi Bella to…
I had to take my young corgi Bella to the emergency vet Sunday because she ate a foam letter toy. I called as soon as I arrived to get my number and was extremely pleased how quickly I was helped. I clinic sent in for the pre approval and everything went through. Very helpful and friendly people working the phones.
Jazmon
Excellent
I appreciate the promptness and efficiency of having our recent claim and prior claims reviewed and finalized. I’ve had Trupanion coverage for the last 7 years and it’s worth every penny. Thank you so much!
Larry Warshavsky
Response Time
Quick response to provide me with what was covered.
Mb
Efficient
Efficient, terrific!
Maggie
I had an issue with billing
I had an issue with billing. When I called the company about this issue, I spoke with Brad who immediately researched and discovered that the vet bill was coded wrong. I have since receiveda refund.
Customer Jeff
Great Coverage With Fast Service
The claims process is super fast and they pay the Vet directly. I've needed them for a serious illness previously and they really came through for us.
Liza
We got a quote for our dogs visit as we…
We got a quote for our dogs visit as we were sitting in the exam room. The response time was quick.
Wolf
It was nice to have Trupanion behind us.
It was nice to have Trupanion standing along side us during this stressful time. thank you.
Donna
This is the first time I’ve had to use…
This is the first time I’ve had to use Trupanion. I brought my cat to my vet and the same day had to bring her to the hospital. I submitted both invoices the next day. They sent me 2 checks the next week. I called them with questions. They were wonderful explaining everything to me.
Christine Bourgeois
Great coverage and fast response time
Great coverage and fast response time. Highly recommend
Timothy
A little expensive, but we'll worth it when needed
Helped cover expenses I may not have otherwise been able to when Cadi suddenly collapsed.
Veronica
Saved my baby's life
My furbaby was brought to the hospital, my bill would have been 3x what i paid, and i would not have been able to pay the bill. I dont know what i would have done without trupanion. Thank you! ❤️
Michelle Paolucci
Great Experience! Very Happy!
We have 4 dogs and have only had to use Trupanion on one of them but it was 100% worth it! It is so easy to file a claim and it was processed very quickly.
Joann
The communication is prompt
The communication is prompt! I like that the receipt is itemized so you know exactly what is covered and what isn’t.
Chris
If Only Human Insurance Was As Good
This company is the best insurance company I have dealt with. If only human insurance was so good. They don't quibble about claims. They pay whatever they are responsible for timely without a battle. Try that with Blue Cross Blue Sheild.
Customer- David
Too GOOD to be TRUE
Excellent/ our little Loxy was really sick, all 4 plus pounds of her/ we took her to the hospital emergency room for treatment. They found out the problem and with the right meds she is doing wonderful. When it came time to check out we totally forgot that we have Insurance, just like we have for ourselves. TRUPANION, what a blessing, unbelievable, we have the 50/50 Insurance for Loxy. The hospital had everything taken care of and / UNBELIEVABLY/ Trupanion took care of 50% of our bill, I can't begin to tell you what a relief it is to have a company like TRUPANION on your side. Thank You and Bless You David Donna and LOXY
Charlotte Pierce
Interface easy, fast payment
The interface is easy to use, and reimbursement is quick. It would be nice if more expenses were covered, but the emergency was about 50% covered and that was nice. Worth it already.
Renee Selan
Thank you Trupanion
Because I have Trupanion insurance, I was able to make the decisions that saved my dog's life.
Janice
Fast and great coverage
Fast and great coverage
Dara
Very easy to use and quick follow-up on…
Very easy to use and quick follow-up on my claim!
Jean
Claims are processed quickly
It’s easy to submit claims and they have a fast turnaround. I was surprised to find they cover 50% of prescription food for two months. I thought my vet at VCA would be able to submit claims but they said they don’t.
Chuck Bottke
Trupanion a "World Class" & "First Class" Pet Insurance Company
Trupanion has been a great experience as to reviewing and paying the appropriate, reimbursement in a very timely manner. All explanations of what is covered and not covered is very clear. I also want to thank "Brad" located in Flushing, MI for his help re submitting 2 claims for further review. We have had Trupanion Pet Insurance for 2 decades covering 3 of our wonderful dogs over the years. With the great service we have experienced, we have recommended Trupanion to many friends and relatives over the years. Many of which, have also signed up with a "Great Company" - TRUPANION. We couldn't be more satisfied! Chuck & Roz Bottke - St Petersburg, FL and Fairlawn, Ohio
DotT
High Marks for Trupanion
We strongly advise having pet insurance and highly recommend Trupanion. You know what you’re getting and what you’re not getting. We’re happy to pay for the standard things because we know they’ll be there for the serious ones. Nice to have premium payment options too.
Ellen Maltz
Payments are prompt with no hassle
Payments are prompt with no hassle. The system is easy to use and when I need help real people are available.
Laura
Trupanion was able to quickly show what…
Trupanion was able to quickly show what they were going to cover and what I would pay
Barnes
Monthly rate increases have literally…
Monthly rate increases have literally doubled
Anne Hagerty
Quick Coverage with No Hassles
Trupanion provided quick and complete contractual financial assistance for my cat's ECG. There were no hassles and they coordinated with the vet for a seamless completion of my kitty's vet visit.
Cindi Mclean
Easy submitting an invoice.
Easy submitting an invoice for payment.
Lori
We LOVE Trupanion
We LOVE Trupanion. We put a plan on our puppy the day we got him because we have had such great experience with your company. We cover all 3 of our Shih Tzus through you. It is peace of mind for unexpected events. Our 4 month tiny puppy stopped eating a few days ago and needed to be hospitalized. Your company helped upfront to provide money for the care. Your customer service is excellent and helped put our mind at ease yesterday by talking through a bill issue with us. We were able to resolve the issue with the vets office with your support. We can’t imagine how stressed we would be without your company.
Sally
Each invoice was processed quickly
Each invoice was processed quickly. I was amazed with the swiftness of all responses to claims and direct deposit payments. When I emailed an issue it was handled and processed within 24 hours.
Jodi R
Expensive but worth it!
Honestly, was thinking of dropping our insurance due to it being expensive and a little too much for our budget. But, boy, am I glad I didn't cancel! Our fur baby required emergency surgery for a bowel obstruction. The total was going to be $8000 , and the hospital wanted at least half up front. Without Trupanion I don't know what we would have done. Within 20 minutes of the hospital contacting them, 90% of the bill was paid!What a relief in a very stressful situation!
TurnANewLeaf
Customer for 15 years and I am grateful…
Customer for 15 years and I am grateful for Trupanion’s coverage. I have two cats that I adopted 14-15 years ago and covered them from day 1 with Trupanion pet insurance. Trupanion has given me peace of mind during multiple medical emergencies. Their claim submission process is simple and fast. I have seen their processes improve year over year and it shows how committed they are to continuous improvement. They are a 5+ star company in every way.
RI
Highly recommend!
Trupanion has ALWAYS been there when we needed them!! Call are met with compassion. Highly recommend!
Sharon
Fast turnaround and professionalism on…
Fast turnaround and professionalism on our furbabies medical issues
Jessica
Couldn’t have been an easier process!
We’ve had Trupanion for our pet insurance since we got our dog 8 years ago and never actually needed to file a claim until this past month. I wasn’t entirely sure what the process would be like but was pleasantly surprised to find it very easy to file a claim, get it reviewed and paid out. Such a weight off our shoulders! I’m recommending Trupanion to all our friends!
Barbara
My Remy was critical and my…
My Remy was critical and my veterinarian is till treating her. Trupanion worked directly with him so that everything medically would be covered without any problems. Having the insurance has allowed my dog to get the care and attention she needs. I’m grateful!
Raymond
My dog Finley Golden Doodle.
Very helpful. Figured out my payment and sent it the next day . Thank you.
Steven
I just feel trupanion is a great company
I just feel trupanion is a great company
Rosanne
Good insurance
Not to have to worry about a outrageous amount of money . Because trupanion pays 90 percent of the bill after your copay directly to the vets office.
Denise
I couldn’t be more happier to have…
I couldn’t be more happier to have Trupanion when it comes in those times at the vet!!!!
Nicole
No hassle
No hassle, fast payouts
Vicky
Trupanion has been great
Trupanion has been great! They are quick to process claims and have answered all of my questions/concerns.
Kaylyn
Helpful
How understanding and helpful the person that helped me was
Ellen
Emergency care for pets is very expensive.
Emergency care for pets is very expensive. It was so comforting to know that my kitty could get the best care and the majority of my bill was covered by Trupanion.
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