Trupanion Review
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Reviews 10290 
Norma
Professional in dealing with customers…
Professional in dealing with customers & very knowledgeable about insurance coverage .I have high praises for the employees that I have spoken too.I’ll be happy to recommend Trupanion.
Teri
Trupanion makes doing best for your pet…
Trupanion makes doing best for your pet a reality. Their coverage is more full than other insurance plans where you have to read the fine print about what is covered and how often.
Wendye
My bills for my cat were paid within…
My bills for my cat were paid within days Thank you
Chris Tucker
They Came Through for Me Twice
Twice now, Trupanion has given me the financial ability to help my dogs in ways I could never have managed on my own. In 2020, my dog, Zima, was diagnosed with Wobbler's Syndrome. Through Trupanion, she got to live a quality life for another 2 1/2 years when most Wobbler's victims don't live more than 6 months past the diagnosis. Recently, her sister, Zella, ingested a foreign body, and I could never have paid for the first step (surgery) by myself let alone the critical care she underwent in the days following the surgery. Unfortunately, Zella only made it 2 weeks after blockage, but I know her vets and I were able to provide her with every possible chance towards recovery.
Julie
It was a very easy process
Very easy to work with Trupanion. Claim was processed fast.
Julie
Such fast wonderful service
Worked very quickly and efficiently with our veterinary clinic to provide coverage for Shiloh’s ACL surgery.
Rebecca Thore
My vet eye specialist was able to file…
My vet eye specialist was able to file with trupanion each visit and when I had met deductible they were a big help with operative procedure cost. So glad I have Trupanion!
Theodore
Extremely satisfied customer
To be honest, I’ve been completely surprised by the efficiency, and which you process claims the simplicity to file a claim, and the amount of the claim that you pay I am pleasantly surprised appreciative of your product, which I’ve been paying for for 10 years never used, but now my beloved little king Charles got some heart and thyroid issues that need to be taken care of making the 10 years of premiums hundred percent worth it
James
Company covered some care recently
Company covered some care recently. Not happy about premium going up before first need to use policy but it is what it is.
Mel
Prompt and accurate
Prompt and accurate, never have to think twice about my claims and service is excellent!
N/A
Great Insurance
Great Insurance and it's direct pay/ pre- approval ability is superb.
Jessica
Trupanion has offered me peace of mind…
Trupanion has offered me peace of mind that whatever may or may not (hopefully) come in the future, I will be able to ensure the health and rehabilitation of my girl pup Kaia. Upon her first birthday, a tooth fracture was discovered that needed a crown. I've never had this happen to a pup! Thanks to my coverage with Trupanion, I was able to ensure the best care through an excellent local dentist and I was able to select a crown instead of tooth extraction. Coverage with Trupanion saved her tooth/teeth, and allowed me to be able to get her healthcare needs taken care of knowing that she received the best care possible. Direct payments through Trupanion to her dentist and vet are a game changer. In addition, submitting claims for any out of pocket costs is easy and Trupanion responds with the outcome promptly. I highly recommend insurance through Trupanion. You will be doing you and your furry friend a solid. Peace of mind is priceless.
Harry
Quick professional responses and…
Quick professional responses and approvals of claims. Great company to work with.
Felicia Pettit
I can’t say enough about how thankful I…
I can’t say enough about how thankful I am that we enrolled our new puppy in Trupanion. Never excepted to have to use it, but 10 days having her home she had an accident and ended up with a broken leg. Surgery is going to be required and the peace of mind that we only are required to pay our deductible is such a relief during this already difficult time. We have had dogs for the past 30 years and never felt we needed insurance. Our puppy came with insurance and I thought what could it hurt to sign her up! Thank goodness we made the decision! Life brings unexpected turns and I’m so thankful for Trupanion during this one!
Linda
With having a sick pet you have enough…
With having a sick pet you have enough to worry about to get your “fur baby” well and the correct care. It’s a comfort to know that Trupanion is there for you and helps take more stress off when they are able to pay your coverages portion before you check out if your veterinarian has them set up for direct pay. I’ve been with Trupanion since 2008 and will be with them many more! I can’t say enough great things about everything they have done for me and my pets when I needed to take them to the vet and thanks to them have added quality years to their life with me. Thanks.
Consumer
Only the best for our furbaby
We have used Trupanion since our pup was a baby, and we’re very pleased with their responsiveness in paying claims and with customer support. We highly recommend Trupanion.
John
Very easy
Very easy, Trupanion and vet did all the work!
Mary Ann
Quick and easy
It's great that my vet specialist's office is able to submit my claim directly to Trupanion. I knew at checkout how much my share would be.
Gregory
Excellent customer service
Excellent customer service
Maria
The payment was done super fast.
The payment was done super fast.
Iran
BEST INSURANCE EVER.
BEST INSURANCE EVER.
Lizaida
Totopo had a mass and Trupanion covered…
Totopo had a mass and Trupanion covered for me, so they help me in my finance so I pay the minimum. I’m very happy having Trupanion. They take care of my baby dog.
Toby
The hospital was able to access…
The hospital was able to access benefits quickly during our stressful time.
Eileen Allen
Love this company
Love this company, quick and detailed.
customer
They’ve always been a great company to…
They’ve always been a great company to work with and great customer service. I don’t love how expensive my monthly fee is but it’s what they’ve got.
Betty Krier
Trupanion is a life saver
Having Trupanion meant I could keep my focus on my cat when he was in crisis. The Veterinary hospital was able to deal with Trupanion directly, so I didn't have to. And Trupanion covered nearly 90% of the costs, allowing me to afford my cat getting the care he needed.
B P
Thank you
I signed both my dogs up at 10 weeks and I never wanted a dollar to come between me and my dog. It was my security blanket. My friend always made fun of me saying I had insurance but when I got a bill for $6775 for when my dog tore her ACL and I paid $858. I looked back and I made a great decision a long time ago. The funny thing is all my friends are asking me for referrals cause they have animals now too. I just want to say thank you Trupanion for being so user-friendly and quick responses with quotes so I can make the best decisions I can for my pets.
Dolf
Our beloved Rylee has been ill with PLE…
Our beloved Rylee has been ill with PLE autoimmune disease since April 2025, and Trupanion has been there with us the whole way. Where we take Rylee submitted our Trupanion invoice electronically and within minutes they responded with a confirmation of payment to the vet! We could not be happier and are so grateful we found Trupanion.
Judith
Trupanion Has Your Back
Trupanion is a fabulous insurer. I run out of superlatives to praise this company. Trupanion insured both my dogs since the were 12 week old puppies in 2016. I cannot think of a more responsive company. They prepaid every covered procedure my dogs had, and there were a lot. They covered multiple prescriptions usually within a day. The direct deposit feature is terrific. Trupanion also has fantastic customer support. Finally, Trupanion demonstrated compassion and care when I lost one of my pets in 12/25. To top it off, Trupanion planted a tree in Kenya in memory of my cherished departed pet. You cannot go wrong with Trupanion.
Katie
When going through a scary time with…
When going through a scary time with our pup Giovani- we had the comfort and security knowing a good portion of his care was all taken care of. Thank you for offering such a seamless comfort!
SHELLEY
Very friendly customer service!
Very friendly customer service!
Christine
Excellent service
Excellent service
Lilmarie
Awesome Service
Excellent Service Easy to process all claims
Ann
Trupanion Saved My Kitten’s Life
My kitten suddenly developed a urinary tract blockage that became a serious issue that needed a specialist in urinary tract surgery to try to save him. Trupanion covered all they promised to, which was quite a lot. Their reps were there 24/7 reviewing and approving all of the expenses as they get occurred. All of the doctors and emergency centers direct billed Trupanion. And a sweet rep, Becky, even sat on the phone with me in the middle of the night when I thought we’d have to let my kitten die because we couldn’t afford to treat him. Trupanion is wonderful and we highly recommend any pet owner to get Trupanion insurance. I told my children and all of my family members that it was the best thing they could do for their pets. Thank you Trupanion!!!!
Jennifer
Trupanion was so quick depositing my…
Trupanion was so quick depositing my clam refund immediately!
Naresh Mar
One of the best decisions I’ve made
Getting Trupanion pet insurance through Chewy was hands down one of the best decisions I’ve ever made as a pet parent. During an incredibly stressful situation with my kitten, Trupanion made everything so easy when I needed it most. They pay the vet directly (as long as the vet is set up), which was huge for me. I simply asked my vet if they would sign up and they did. Because of that, I didn’t have to wait for reimbursements or front thousands of dollars. Claims were approved within minutes, and the relief I felt was unreal. On top of that, their customer service is amazing. No endless call tree, no robots, when you call, you get a real human being on the phone who is kind, helpful, and efficient. I insured my kitten at just 8 weeks old, and I cannot stress this enough: get your pet insured as soon as you bring them home. It will save you money, stress, and so much emotional energy when something unexpected happens. Honestly, I can’t say enough good things about Trupanion. They showed up when it mattered most, and I’m incredibly grateful.
Debbie
Our little fur baby had an emergency…
Our little fur baby had an emergency and when I submitted my claim I was contacted very quickly saying that they had covered a good amount of my bill.
Dexter
Really impressed with Trupanion's claim process!
Really impressed with Trupanion's claim process, paying the veterinarian directly and the ease of the entire process. Just knowing Trupanion has us covered for those unexpected emergencies is such a stress reliever! I am extremely happy with Trupanion's service!
Lolita Sheats
The ease to submit the information
The ease to submit the information. And the quick replies.
Rebecca
I had never used the insurance before…
I had never used the insurance before so I was pleasantly surprised that the Pet ER was able to get an approval instantly and refund my money I had paid on the spot. I didn't ask about using this until we had picked up our Pet, I only wished I had asked when I dropped her off. I also submitted invoices I had paid and the approval only took a day or two. Trupanion paid exactly what the policy said. The only thing that wasn't covered was an exam by the first place we went to which makes sense but it was still under the emergency care she was being given, not a regular vet exam. Overall very pleased with how it worked, how much was paid and would highly recommend for anyone's pet insurance. I hope I never have to use it again but if I do, I know I will feel well taken care of.
Cindy
Trupanion has been great!
Trupanion responds quickly, easy to work with and has been very helpful. Also, always kind when I call in. Thank you!
Rhonda
So thankful for Trupanion
I would not be able to take care of my best friend like I should if I didn't have Trupanion insurance
Mike
You respond to claims quickly and pay…
You respond to claims quickly and pay claims according to your policy. I know I can count on you.
Hoa
Trupanion made it so easy to pay…
Trupanion made it so easy to pay directly to the vet hospital. In my time was so stressful.
KM
Speedy reply
Speedy reply, opportunity to provide clarifying information when needed, and thoroughness of review.
Terence
Very fast response and payment
Very fast response and payment
customer
We never have to worry about providing…
We never have to worry about providing our girl with the best care if ever needed with Trupanion!
Renee
Easy process to turn in claims
The process for turning in claims was very easy while dealing with medical issues
Bahareh S
How can I sum up my gratitude?
Words can hardly capture the gratitude I feel for helping to save my bulldog. I am truly in awe of Trupanion and its exceptional customer service. For over 10 years, Trupanion has given my pets access to the best possible care, allowing us to make medical decisions with confidence and peace of mind. Thank you, Trupanion, for being such an important part of our family’s life.
Renata
They covered exactly what they said…
They covered exactly what they said they would. And they did it within a few days, even with the holiday! I'm so thankful to have them. Help me with my dogs!!
Thomas & Kristin
Best Decision We've Ever Made
Fair, responsive, and gracious, Trupanion has made it easy to make good decisions for the health of our dogs. Trupanion has always been helpful and quick to respond to any query or claim. We could not be happier with having Trupanion in our and our dog's lives.
Keith
It was a great experience and we saved…
It was a great experience and we saved some decent money. Got a response right away and was very happy with it.
Ruth Bodnar
Trupanion and my "Mo". I purchased Trupanion 8 years ago when…
I purchased Trupanion 8 years ago when I first adopted Mo. I am so glad I did since he was diagnosed with cancer a few days ago. The urgent care hospital not only took care of my dog, but they also contacted Trupanion and handled payment of my bill! I am so thankful to have Trupanion.
Mary Kristin Michael
Efficient and Friendly
Trupanion agents are friendly and respond to claims efficiently.
Mike
Great service and value …
Your customer service representative was knowledgeable caring and easy to communicate with.
Jennifer
Great coverage and really easy to work…
Great coverage and really easy to work with. Awesome customer experience!
Lisa Marquis Purplehaze
I will admit
I will admit, when I was offered the thirty-day free trial from my vet, I was very skeptical, but I did it. And I am so glad I did. My puppy had an emergency, and the bill was over three thousand dollars, and I only had to pay six hundred of it. I couldn't ask for an easier experience with an insurance company than I got with you. I am so grateful, and I will keep you for as long as the dog is alive.
Beth
Quick and efficient response time
Trupanion has always reimbursed my expenses quickly and with no issues. I would recommend Trupanion for anybody with a dog!
Laura
Great customer service and made the…
Great customer service and made the process painless!!
Laura Norris
Peace of mind for our Chuck Norris
It was a shock to find out that my dog had a spontaneous right lung pneumothorax. As a healthy 7 year old dog, knowing we had insurance to cover the necessary medical care to get him back to his happy healthy self made a very stressful time a little bit easier!
Carol
Trupanion has helped me tremendously…
Trupanion has helped me tremendously with taking care of my 4-legged babies! Very easy to submit claims and got responses within 24 hours. I would totally recommend Trupanion!
Grayson
Focus on what really Matters
Saved me thousands of dollars and accepted claims within minutes so I didn’t have to worry about the cost and could instead focus on what really mattered. Being there for my pet.
Fran
Processing claims was easy and fast
Processing claims was easy and fast. But I wish I had the option to change deductible on your plan once during the lifetime of a pet and that I was told at sign up that deductible cannot be changed after sign up or within 30 days of sign up. If I was notified of that, then I would have probbaly made a different decision on the deductible at sign up.
Mary Ann
Trupanion pays claims quickly
Trupanion pays claims quickly. A few years ago, Duncan needed an MRI, CT scan, and a spinal tap on the same day. Trupanion paid their portion before our credit card bill arrived. Recently, Quinn needed patella surgery. We were reimbursed within a day of submitting the bill. Customer service is always helpful and pleasant.
Hedy
when I called to cancel my insurance…
when I called to cancel my insurance the wonderful person I talked to gave me another option. Im so thankful she did. Within a month later my dog had an emergency and if didnt have the insurance I wouldn't have been able to save him. Great customer service. I don't remember her name but she has a Standard Poodle also. Please thank her.
Becky
Helpful Support with Emergency Services
During a very scary time for our dog and our family, Trupanion again came through with the support we needed. They were quick to respond to requests and quickly approved our claims, even over the holiday. It is so helpful that our emergency vets were paid directly, leaving us with a realistic amount to pay for his life-saving services.
Roxanne
This is the second time I’ve had to…
This is the second time I’ve had to take one of my fur babies to the hospital. They are extremely kind, and they seem to be very gentle and very interested in our cats as a family member, and not necessarily as a pet. My experience with them has been stellar from the front desk to the back They are expensive. But they are kind.
Mary
Thankful to have found this insurance
I have had to use my insurance a few times this year and when I filed the claims, I was reimbursed within just a couple days and when I had to end up going to the emergency vet hospital, they were able to get paid directly from Trupanion and filed the claim and I just had to pay my portion, so easy and thankful to have this insurance for my 3 hairless babies
Guest
Trupanion is excellent
I knew my payout before my pet even left Blue Pearl. Very professional and made a difficult situation easier!
Stephen
Absolutely fantastic—the smartest investment for our pet!
I cannot say enough good things about Trupanion—absolutely fantastic service! The response time is always incredibly quick, which gives us great peace of mind. The best part of this service is that so many veterinarian emergency centers and hospitals accept the plan and allow Trupanion to pay them directly. It takes the financial stress out of the equation when you are worried about your animal. This is hands down one of the smartest investments I have ever made for my family and our wonderful, beautiful pet. 5 stars all the way!
Lois A Williams
Our Clinic worked directly with…
Our Clinic worked directly with Trupanion for our pet’s issues! No back and forth for the claim.
Cindy
Thank you!
Thank you!! Lex has had a rough 2025 and you guys have been a great help. So glad to have your support.
Karen
Excellent care and process
Not having to think about excellent care for Kobi. Process and coordination with the provider were efficient caring and no hassle. Very grateful!!
Brittney
My cat would not be alive today if I…
My cat would not be alive today if I didn’t have Trupanion. My vets office submits the claim for me and I don’t even have to wait 10 minutes later for a response from Trupanion. In an emergency situation this takes the edge off making decisions for my pet’s medical care. Thank you.
Shannon Pekarski
Kitty emergency
We had an emergency with our wonderful little kitty. We had an almost $4k bill that trupanion dropped down to $900. It was a huge relief that we could get our sweet boy the treatment he needed without stressing about how we were going to pay our normal bills this month. It was fast and easy, with approval they paid their part up front.
Polly Smith
Trupanion is excellent in every way I…
Trupanion is excellent in every way I can think of. Really love it that the vet can bill while you are checking out and you know how much they covered instantaneously. Great organization.
Lisa
A+ Insurance
Portal is user friendly. Quick response to claims submitted and great insurance coverage.
Robin
Very quick payment for my 8 month old…
Very quick payment for my 8 month old ESS seizures, hospitalizations and treatment. Very pleased.
Chris Sapienza
Trupanion is one of the better pet…
Trupanion is one of the better pet insurance companies out there.
Ron
Easy submission of claim
Easy submission of claim, quick response and quick reimbursement
KP
Trupanion has been amazing in every way!
Trupanion has been amazing! Our pup has been really sick over the past month, in and out of the vet and the hospital/ICU and Trupanion was incredibily responsive (on the spot!), supportive and we are so thankful for the coverage as well as the overall customer service experience.
CM
Everyone was super helpful!
Everyone was super helpful with answering my questions. I'm just not sure that I understand where to go from here
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