Trupanion Review
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Reviews 7852 
DENISE AIELLO
East and fast to set up
It was easy and fast to set this up. The lady was very informative and nice.
Julie
Sign up was easy
Sign up was easy. They asked me to send my dogs health record and I asked my vet to do so, but didn't get a confirmation that they got them. Now, let's see if they stand behind their word on paying my vet bills. I've had other insurance companies but they didn't pay for anything so I dropped them.
Samantha
Very thorough explanations on…
Very thorough explanations on everything within the policy on what’s covered and not covered
Kristen
So far so good!
Just signed up but the process was very easy. I work in the field and overall and very impressed by the coverage
Jeff
Great support, help.
When I called customer service concerning a question, Matt, was patient and understanding. I appreciated his understanding.
Renee
Knowledgable and kind
The young woman I spoke with was very knowledgable and kind.
anne-marie bélanger
We just enrolled
We had a month free trough the breeder of our basenji puppy so we decided to to enroll her with Trupanion. The policies are very clear on what is covered and what’s not. We will see how it goes from here!
Rebecca Puig
Trupanion offers peace of mind when it…
Trupanion offers peace of mind when it comes to taking care of your pets. They are professional, efficient and fair. I would highly recommend Trupanion.
Judy
Had this before with a different dog. Always treated well.
Had this before with a different dog. We were always treated very well. Insurance was very helpful.
barbara mcleod
I have had pet insurance with Trupanion…
I have had pet insurance with Trupanion for almost 11 years. I have just added a new puppy. My experience with them has been stellar. Of course I paid many years without needing them, but that is always the hope (as with all insurance), that you will not need it. But when I did, they were very quick and very helpful…as for not speaking to anyone in Canada … only yesterday I spoke with a very kind young lady who lives just a few miles from me :). As for expense … all insurance is expensive…. But they treat you right and my dogs are worth it
Susan Dineen
Straightforward and Clear
My experience in purchasing pet insurance was straightforward. The website clearly said what was covered and what was not covered. I appreciated this feature. I used the calculator to determine the deductible that made sense for me. Everything went very smoothly. I am glad that I have this insurance for a time in the future when I really need the help.
Donnie
Easy to sign up
Easy to sign up, will let you know how good it is once I use it!
Sherri
The girl on the phone was very nice but…
The girl on the phone was very nice but i do not understand how my 20 lb 17 month female aussie doodle is like 34.95 a month and my 8 week old male mini Golden Doodlle is going to be 39.95 per month. he is not even supposed to get as big as her. Both came from the same breeder and are CKC registered.
Robyn
It is worth your peace of mind!
I have had Trupanion for my Aussie since I got him as a pup (nearly 8 years). He has met his lifetime deductible in multiple conditions. I can care for him in the very best way because I have Trupanion pet insurance. This month he was diagnosed with severe GI disease and had to be scoped with biopsy’s. It was thousands of dollars. I only had to pay a few hundred to cover speciality exams and my 10%. I would never have been able to afford this type of care without pet insurance! It was just awesome to not have to worry about how much it was all going to cost. I just had to decide what was right and best for my very good boy! It gives me so much peace of mind to know we don’t have to make decisions about his care based on cost! I will say, the rules are very inflexible. Get everything you might need in the beginning! You can NOT add it on later! I did not select the alternative care option when I started my policy and now am unable to “upgrade.” And yes, the cost of the policy does increase every year, but so does the cost of veterinary care.
Brenda Brown-Hall
Great company
I recently had to have my dog Kona put down last fall. He was a golden retriever and only 6 1/2 years old. Trupanion has been amazing, so helpful with my claims. I would recommend them.
Jeffrey
Quick-Easy to understand what I was…
Quick-Easy to understand what I was buying and my vet sent in the records you needed
Susan Wendt
Customer service excellence..
Customer service excellence... Made it as easy as pie, completely transparent. Clear directions and explanations - 24/7/365 service.
Pauline
Very easy to enroll
Very easy to enroll
Rick Flannery
We just signed up so I have very little…
We just signed up so I have very little to go on but one thing that I would suggest is once you sign up a new customer it would be great if you would provide a wallet sized card that shows, we carry this insurance and maybe an overview of the coverage?
Kat Pakiela
For 14 years I paid monthly…SO GRATEFUL
For 14 years I paid monthly for my dog’s insurance and never submitted a claim because all my vet bills were for routine checkups and shots. This year because of her age, my Nala had tumors and a major stroke & was in ICU 4 days, etc. Yes there was a $300 deductible per DX/condition but that is for life. Everything else was 90%. FYI the Hospital, upon arrival handed me an estimate $13,000 (Thousand) that I had to sign and give my CC and insurance info. I’m so grateful that I had this coverage!!! The charges were much more but Trupanion paid after the deductibles per thing. They answer the phone 24/7, claims r processed in days not weeks! My Nala had to be put to sleep & I had someone come to the house $500. Trupanion is sending a check for $485‼️ Oh they also covered her medications. Every person I spoke to there over last 6 months has been compassionate & knowledgeable. I am so grateful.
KAREN TAYLOR
Communicate well and pay timely.
Communicate well and pay timely.
Jamie
Staff was very helpful and courteous in…
Staff was very helpful and courteous in helping me set up my account.
Barb
The person was very nice explained…
The person was very nice explained things. First time using pet insurance so little concerned. But I feel it will give me peace of mind to know I have something for my pet.
GEORGIANNA DEPPEN
They tell you like it is and are honest…
They tell you like it is and are honest about their plans.
Deborah F.
Fantastic Experience
Fantastic Experience! Myriah was amazing! We never felt rushed when on the phone with her. She was patient and very informative with all our questions. Felt confident we were making the right decision. Thank you!
J. Holland
The customer service was great!
The customer service was great!
MARJORIE CARLSON
My Second Enrollment
This was my second enrollment in Trupanion. My experience with my first dog was so great that I immediately enrolled my second dog. I was given all the information I needed and never felt rushed. They even helped me with a glitch in my computer so I would have no difficulty getting on the Trupanion site. I have recommended Trupanion to all my friends.
Christine Peric
Enrolment went well but plan was canceled in error
The enrolment process went well and the person was very knowledgeable and friendly. The issue I had was that I had been a Trupanion member since my dog was just a few weeks old. I called to cancel my insurance due to an appeal dispute and the Trupanion employee suggested some helpful things to do in order to have a stronger appeal. I then told her to wait to cancel my insurance while I spoke to my vet, but I received noticed that it was canceled anyway. By the time I contacted Trupanion to get my pet back on the plan, they said too much time had elapsed (just over a month) so they would have to enrol her at a four year old dog rate (much higher), despite the fact I'd already been a Trupanion customer for four years with the same pet. It's disappointing that this was not recognized at re-enrolment.
Betsy DiPilato
Customer Service rep was knowledgeable
Customer Service rep was knowledgeable. Very patient too.
Laurie
Enrolling my new dog was easy
Enrolling my new dog was easy. My sales representative named Narin was very professional and informative. No pressure. I chose Trupanion because of the experience I had with our former dog who was also covered by Trupanion. He had cancer and his treatment was covered at 90%. The reimbursement for claims was quick. I used the app to submit my claims and it took very little time.
Marie Delia
Trupanion is absolutely the BEST
Trupanion is absolutely the BEST. They have just seen us through a tragedy with one of our pets and all they did for us helped us to be able to tolerate the pain and hurt we felt going through losing a pet. They paid very promptly without any questions helping to make things easier for us. They are the BEST. Highly recommend them.
Mary
Julie made the process of removing my…
Julie made the process of removing my deceased pet and adding my new fur baby. Her empathy and kindness were greatly appreciated.
Ann
Dry easy to sign up
Dry easy to sign up
Clark
So far so good 👍
So far so good. And easy! First time getting insurance for my fur babies.
Mallory Gunn
I am new to Trupanion
I am new to Trupanion! Honestly the customer service has been great so far. The lady that set me up Emily was great and went into details about the coverage. Would recommend
Valued Customer MJ Turner
This is my third puppy that I’ve placed…
This is my third puppy that I’ve placed on Trupanion. I now have three of my dogs on Trupanion. I am not disappointed with the company.
Kayla Dietz
New Client Experience
We are new to Trupanion and very excited we chose this company. Before signing up the customer service agent Stephanie Stern, was so helpful and answered all of my questions. She was amazing and part of the reason why we felt so confident this company was a good fit for us. We value transparency and that's what we received regarding deductibles etc. Thanks, Trupanion we know we are in good hands for Helga & Arnold! - The Dietz
Susan
Family Pets
This insurance company was referred by our veterinarian, so we felt comfortable trying it out.
Eliza Fasbender
Incomparable coverage
Rachel explained so many benefits I didn't realize were available. This is a plan every fur family should have.
Robert
Easy Sign Up Experience
The customer service rep was knowledgeable and friendly. She explained everything in detail. The only thing I didn't like was when she was indicating that we would need the extra enhancements.
Diane
Trupanion is the BEST!
The man I spoke with was extremely knowledgeable. He was so kind and asked how our Mason was doing (who is also insured with Trupanion) since his brother Cecil went to heaven. He also asked how Mason was enjoying Squeaker, the new addition to our family! Trupanion insurance is the BEST!
Roger Brenz
Dogs
I called in and the person who answered didn’t seem to know much. Hadn’t watch any of the videos by your CEO and didn’t know they even were there. He said I don’t look at our web site. I order anyways so time will tell if your CEO is telling the truth and you an actually deliver on her promises.
Rene
Care at the fingertips
Easy to use and straightforward answers. I’ve been a customer for years and recently added a new family member. Trupanion makes feel like family.
RON BREMNER
Our experience with Trupanion was…first-class
Our experience with Trupanion was first-class——easy, uncomplicated and fast——the Trupanion Representative was very professional, informative and most helpful——so far so good——Thank-You Trumpanion———Gail/Ron Bremner/Niagara-on-the-Lake, Ontario
Linda Peluso
An honest full coverage for my pet Pom…
An honest full coverage for my pet Pom named Teddy. We called and got an experienced rep and felt confident adyer asking our questions. We signed up immediately.
Wanda
Easy instructions for one who hasn't…
Easy instructions for one who hasn't had much experience with computers. I called for instruction. The agent was so helpful, kind and patient!
Donna
Very happy with my customer experience.
When I called to discuss a policy the woman answered right away and she was very informative. It was nice to talk to a real person so quickly without waiting on hold forever. We look forward to being a Trupanion customer for years with the new addition of our puppy to our family.
Chris
Smooth process
Smooth process. Knowledgeable representative.
charles
first encounter/enrollment
it was very easy to enroll!! Attractive that there was no waiting period before the coverage would start and price was reasonable for what's being offered. Only draw back is it doesn't cover wellness visits or vaccines.
Karen B.
7+ year member and 10/10 would recommend!
I've been a member with Trupanion for over 7 years with my own dog (and just enrolled our new puppy!) and have had the best experiences! Working in vet med, I also handle work with Trupanion a lot from the veterinary side and their customer service is incredible! Fast response times, detailed explanations, and amazing representatives!
J.D
Promptness and reliable.
Promptness and reliable.
Vicky
Did not accept breeder code si had to…
Did not accept breeder code si had to contact support directly to get refund. That was handled very professionally and quickly
Janet
VERY EASY MEMBERSHIP ENROLLMENT
While I am not a new Trupanion member: adding another pet was a very easy, helpful and informative experience. The nice woman on the other end explained all the details of the policy to me. I was connected within a minute to her, as well as a warm greeting asking how Elliot and Simon were doing. I always love that personal touch you have with connecting by first name of one’s pet(s).
John Frates
Amazing care
I've never had pet insurance before but for some reason when Bailey was 8 weeks old we got trupanion. And I'll tell you what they have been there for us every step of the way for all of his 8 years. Bailey just had an emergency surgery and trupanion was there for us all the way. Believe me when I tell you when emergencies happen with your animal and you know that you're covered by insurance to help pay the bill there's so much comfort in that when making decisions for your animal. I recommend as soon as you get a puppy or kitten or an animal when they're young get insurance on them because you never know how life is going to happen and when you'll need them to be there. And not only that but it helps the cost for other animals when they need it. So thank you so much trupanion from Bailey's parents John and Terri. 🙏
E Boles
The representative was very polite and…
The representative was very polite and helpful.
Marianne
Easy Enrollment Process
The enrollment process was very easy. They thoroughly answered all my questions.
Carla Evans
Blessed!
OMGOSH! I love this company! Everyone is always so kind and very helpful on the phone ! I just added my second dog to Trupanion and now I have a peace of mind with her as well. Trupanion is fast with Vet Direct Payments,efficent, caring, educational,and has saved me thousands in vet bills. My fur babies are blessed to be with Trupanion as well as my self. Thank you!
Iris
Everything was explained with clear…
Everything was explained with clear options.
Vicki
very nice and informative
very nice and informative
Teresa Newcomb
Employee very knowledgeable.
Employee very knowledgeable.
Yvonne Mahoney
The enrollment process was easy
The enrollment process was easy. I appreciated being able to make changes and see how it would affect my premium.
Jennifer
I look forward to insurance assisting
I was so very thankful to to find your insurance for my baby Trooper. I was saddened to learned his insurance would not assist him for so long.
Alexandra
Great customer service
Great customer service, answered all my questions and made me feel confident I was choosing the right plan for me and my 2 cats.
Phillip
The process was easy and efficient
The process was easy and efficient
Michelle
Easy enrollment process
Easy enrollment process
Laurie
Very approachable
Very approachable, friendly and informative.
US
We also had Trupanion fir our dig…
We also had Trupanion fir our dig Beauregard. It was wonderful. Don't know what we would have done without it.
Mary Miller
Our representative Emily
Our representative Emily. EVERTHING you could want in customer service; professional, courteous, fast responses to our calls. Couldn't have been better!
TTT
The process of enrollment was easy.
The process of enrollment was easy.
Megan
THE BEST!
I can't say enough good about Trupanion. They were there every step of the way throughout our Robbie's 13 and a half years. Always easy to get in contact with and figure things out.
Christine
Trupanion is #1
Trupanion reps are available 24/7 and always so friendly and helpful. The claims process is prompt and timely. I rarely have to wait longer than a couple days for reimbursement, unlike other companies. I tried another company with one of my pups and ended up back with Trupanion because the service is 110% top notch and incomparable!
Linda Houze
High stress to less
I walked into the office rather frazzled not knowing how many pills my new rescue dog had swallowed. It turned out that she didn’t ingest any. The calmness of the staff and Veterinarian, got me to relax and help answer questions.
Elizabeth
Very easy to complete application.
Very easy to complete application.
Patricia
The representative was very knowledgeable, helpful, and pleasant.
The representative was very knowledgeable. She answered all my questions and was very patient. She gave me many options to correlate with my income base so that I would be comfortable with payments. I feel like I received good coverage for my puppy that I can afford.
Gonzalo
The representative was very friendly…
The representative was very friendly very knowledgeable
Kristi
My experience with Trupanion was great
My experience with Trupanion was great! They answered my questions and updated my information quick and easy. Both ladies were knowledgeable and very friendly.
Carol
-Thorough explanation of service
-Thorough explanation of service -Questions answered thoroughly -Enjoyed speaking with customer. service rep
Terry Schlicht
Our 6 year old Sheltie developed a…
Our 6 year old Sheltie developed a disease that changed his coloring…..his one ear dropped and he drooled and got food caught on one side of his mouth, and his one eye was being controlled by his inner lid…….all very strange to us! Now he is on several meds with hopes of decreasing them! In the meantime, I call and order all the meds and feel so relieved because I know Trupanion will cover the costs! Such a blessing for retired folks!
Katherine
Trupanion is Your Dog's Best Friend
Trupanion is Your Dog's Best Friend I recently enrolled my new dog in Trupanion within just a week of becoming her owner. My questions were answered clearly and concisely and with care and concern. It was very easy to sign my new dog up. You see, I lost my last dog in October. He was covered by Trupanion and I could not have asked for better coverage and support throughout his life. Trupanion provided support for therapy and rehabilitation which made his last few years more comfortable and kept us competing in scent sports. The last months he needed so much medical support. I would not have been able to care for him if I hadn't had Trupanion. They are my heroes!
James Jones
I've only had this insurance for a few…
I've only had this insurance for a few months and they paid a multiple thousands of dollars dental work for my pet. I'll keep them.
Jason
So far so good
Signing up was easy and I was surprised how few questions. Of course you don’t know how good insurance is until you need to use it. We are hoping we never use this but it will be handy if we had to because we would do anything to give our dog veterinary/urgent care if he should ever need it and I know that can get expensive.
Jim
One of our cats was really sick!
One of our cats was sick, spent 3 days in the ICU and we racked up some bills for sure. I had forgotten I had this insurance. I submitted and was reimbursed within 24 hours. Trupanion did what they said they would do.
Michael
Easy to navigate and understand
Easy to navigate and understand. Bottom line it was a painless experience.
Cindy
Simple enrollment process
Simple enrollment process
Marybel
Amazing amazing service
Amazing amazing service. I had this insurance with my past baby. When I got my new baby I decided to go with Embrace because they offered comprehensive for additional money. BIG BIG BIG mistake. They take forever to process claims. Even when they have what they need something else is needed. Canceled that insurance and back with Trupanion.
Kristi
New Family Member!
I’m an existing client adding a new family member. The representative was professional and friendly.
Pete
Easy to enroll
Highly recommend. Enrollment process was quick and easy. Very good insurance rates for your pet.
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