Trupanion Review
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Reviews 7190 
lovelylistle
Representative was knowledgeable and…
Representative was knowledgeable and excited to help me get started. I did not feel pressured or left wondering what it was I was enrolling in. I would recommend Trupanion
Melanie
People I've talked to about the…
People I've talked to about the insurance was very friendly and informative. The printout of the insurance was very detailed.
Demeka
It was great
It was great
customer
Easy and quick
Easy and quick Side note you can't pay in full for the year and that is why 4 stars and not 5
RONALD ARIF
Trupanion is a very valuable and…
Trupanion is a very valuable and awesome partner for providing all support for the wellbeing of our pets. They have the strength to pass on the strength to us in our's and out pet's dire moments!
customer
very trustworthy
good insurance
customer
I signed up with my State Farm…
I signed up with my State Farm Insurance company and Amy was super, answered all my questions, printed out everything I would need and was very friendly and professioal
Cindy Bobier
Nice and friendly
I like the friendly people and how they explained everything so good . I didn’t like how I was chatting with someone and something came up and said your time has expired. So I had to wait in line to chat with another people. Then it happened again . But they had my number and called me back or I would have had to start over again
Donna Kimpton
Recently while visiting my daughter in…
Recently while visiting my daughter in Western NY,my bew chihuahua puo became ill. Trupanion reviewed the itemized bill ans have already,within one day of submission reviewed the claim. Amazing, thanks so much..
Adrijana Climer
Great experience. Wish that people insurance was as pleasant.
The agent I spoke to was very friendly and sweet. She was very knowledgeable and made sure I understood what the coverage was for. She was very pleasant to work with.
sabrinarberg
I have been a customer of Trupanion for…
I have been a customer of Trupanion for approximately 15 years. They have great insurance coverage with the ability to choose your deductible amount and their payment of invoices is usually very quick. The reason I gave them 3 stars instead of 5 is because about 8 months ago I tried to submit an invoice via their mobile app, which I done dozens of times (and it was a VERY quick and easy process), and it only let me get to the 2nd step and it would just circle and wouldn’t progress. I thought this was an issue with my iPhone but my husband tried to submit it on his Android phone and same problem at the same spot. I finally called Trupanion after about a month of this and they told me they were going through system enhancements and the app wasn’t a priority for them. I found this to be extremely poor customer service. I am contemplating switching to a different insurance carrier because having to log into their web site and go through the lengthier submittal process is time I don’t have.
Tam
My enrollment experience was great and…
My enrollment experience was great and the TRUPANION Representative was very helpful and polite!
Vicki
I worked with dan and he was amazing
I worked with dan and he was amazing! He was informative, funny, and personable. He answered all of my questions and was very knowledgeable about the insurance I purchased for my two new puppies. I would highly recommend this company to anybody looking into purchasing pet insurance. And Truepanion was highly recommended to me by my breeder.
customer Michael
I just became a member
I just became a member
Wendy
A Way to Better Enrollment
Enrollment went well when I called in and spoke with a live person. Many challenges trying to enroll going through my cell phone. Technology needs to work whether computer or cell phone. Much prefer dealing with a real live person who cares.
Lauren Pytel
Trupanion is an awesome insurance…
Trupanion is an awesome insurance company! It offers flexible policies (in terms of the premium/copay balance) and genuinely pays 90% of covered expenses, even if one lives in pricey NYC. There are vets who use their direct pay software, which means one can just get the vet paid directly and pay the balance...and it's quick. (The time between a recent "we have received your claim" and "your claim was approved and we are paying..." emails for a vet direct claim was literally three minutes on a Saturday! ) Trupanion also offers direct deposit for claims paid directly to the client. Finally, their customer service is responsive and genuinely helpful; it also communicates with the claims dept, meaning there is no need to make the sad call about removing a pet from the policy b/c one had to say goodbye, as it is done automatically. Obviously, I'm a believer (and also speaking from personal experience with respect to the above details). Also, to be clear, I am receiving no incentives for this review other than my ongoing satisfaction with Trupanion.
Barb
I tell everyone how grateful I am for Trupanion. My goldendoodle came from his breeder…
My goldendoodle came from his breeder with Trupanion and I decided to keep it and not add him on to a policy I have with my two other dogs. The difference between Trupanion and the other insurance, which is not very supportive with lengthy and minimal reimbursement, is like apples and oranges. At one year old my doodle became ill with a renal infection which has become stubborn, and Trupanion came to my financial rescue, and peace of mind knowing I could go forward with treatment. Anyone reading this, and getting a furry family addition, do get insurance. One of my Vets works directly with Trupanion's portal, and I leave paying only my share. Otherwise it is painless to submit your invoice on the computer with rapid reimbursement. Trupanion, thank you !
Cathy Cooperman
Great customer service
Great customer service
Weezie H
Best thing I ( finally) every did
Best thing I ( finally) every did was get Trupanion for my Doberman when we first got her. She had to have 2 ACL replacements, dental surgery, mass removals and other medications- and Trupanion covered more than I expected! Their team in knowledgeable, efficient and super friendly! I especially had a great experience recently with Noelle! Trupanion will be my Pet insurance go to ( and has been for 9 years now) !
Brandy S
Thanks Trupanion!!
We have had Trupanion for our dog since we brought her home at 8 weeks old. She is now 18 months. She had an issue that started last year with elevated liver enzymes requiring follow up lab work, ultrasound and gallbladder removal surgery. I am so thankful we had Trupanion. In total our bills were over $6,000. Trupanion paid directly to our vet and surgeon within minutes of their offices submitting the claims and I just had to cover a small fraction of those bills. I did not have to wait for reimbursement on anything. It relieved so much worry and thankfully my girl is better now!
customer
I got my coverage through my StateFarm…
I got my coverage through my StateFarm agent. He was great. The onboarding experience was simple and user friendly.
Serge Kaminsky
False advertising
False advertising. Thankfully (knock on wood) in 6 years I have never had to file a claim, however, their practice of inexplicably raising fees has exceeded my allowable limit. 125% increase over 6 years for a healthy mixed breed less than 20 lbs. That's ridiculous. I spoke to my vet and no way has vet fees or test fees increased by this much in my area. Talking to customer service offered no explanation backed by any actual data. They claim to not "increase price based on dog age" however, I can search a quote for the age I registered my dog and its less than I'm paying now. This is a practice other insurance companies follow, however Trupanion specifically states they don't do this. Also there is zero benefit to being a loyal customer. Unfortunately I have to switch to another insurance company, I just wish I knew this when my dog was young
customer
So kind and helpful
So kind and helpful
Cheryl Fajardo
You should get Trupanion
So far, Trupanion has been great, and I am happy I keep the insurance on my fur babies. I was sorry to say I had to use it in the emergency room last night, and they took care of everything. I just had to say I have Trupanion. If you dont have it, you should get it. I would strongly recommend Trupanion. I must return and get my babies; Trupanion will be there for our family.
Kimberly
Trupanion is excellent
Trupanion is excellent! The quickness in approving a surgery is outstanding. My cat had to have emergency surgery on June 25th and Trupanion were there every step of the way. I’m so very happy I chose them. It’s a huge burden off my back! I would also like to say, Trupanion had to bail me out 10 days after the 1st surgery! My cat had to have surgery again on the 6th of July because he opened up the area by licking it. Trupanion came to the rescue once again! I don’t know what I would’ve done without Trupanion. Thank you Trupanion.
Ginger Balazs
Excellent service!!!
Like the 24/7 help available!!!
Gerald
Jay was very helpful and knowledgeable! Thank you!
Jay was very
Angelica Favela
Thank you
I have no words to express the gratitude I have for the care you allowed my beloved Sparkles. Because of you, my kids and I were able to love Sparkles two extra years. Trupanion was there when she was first diagnosed with cancer, through two blood transfusions and chemotherapy. We would never have been able to afford her care on our own. I thank you all with all my heart. We lost Sparkles this weekend and we are heartbroken. She fought hard to stay with us but she is now resting. Every chance I get, I always encourage people to sign up with you and will continue to do so. May you all know what a difference you made. With gratitude, the Favela-Yusin Family
Allison
New customer
Brian was very informative and knowledgeable. He took time to answer all of my questions and explain everything to me. We have never had pet insurance before and I am very pleased to be a part of Trupanion.
RaeAnne Rousso
I have been very happy with Trupanion
I have been very happy with Trupanion. Their customer service is great and the turn around time for reimbursements have been minimal. I have been with Trupanion for over 7 years and I have no complaints.
Donna Kimpton
Easy to siait was a snap! snapgn up,representative very nice
Easy to sign up,representative very nice.
Tameka Brown
The BEST customer service!
I was unsure with coverage and which company to use for my new Golden Doogle puppy! I called and the customer service I received was extraordinary! Everything was explained in Detail and all questions answer with the reassurance that Trupanion was the right choice for my new fur baby!
Geoff Sanzenbacher
Trupanion Incredible for My Dog with Brain Tumor
In August 2021, our dog Willow was diagnosed with a likely meningiaoma in her brain stem. At that point, she received radiation and despite a pneumonia she caught during sedation, made a complete and amazing recovery. Trupanion reimbursed us in a timely way for her treatment and for the subsequent pneumonia. Despite her illness, they continued to cover her. This continued coverage was key, because in February 2023 the tumor returned and we began the process of treatment. This time around, the recovery and subsequent year was marred by periodic pneumonia secondary to the tumor. Again, Trupanion covered everything quickly and without question. Our dog Willow lived until June 2024, and during that time we received tens of thousands of dollars in coverage from Trupanion. Without them, I do not know what we would have done. Luckily, we didn't have to find out.
heather liddell
The performance of the insurance is…
The performance of the insurance is 100% exactly as I expected and have had it for 12 years for multiple animals. However, their reward program. It's not useful I have referred three dogs and have never been given credir, that they promised twenty five dollars, so it's really kind of a sham.. One friend actually contacted them twice to let them know when they still didn't forward anything, okay
Lisa Erxleben-Lamons
Best Pet Insurance
I am so blessed to have this pet insurance! It helped us with our vet bills for our little one that had some issues. I just signed up my newest pup. It gives up the peace of mind that we will be able to provide properly for our fur babies. There’s no waiting or turning in claims. It was all handled at checkout before we left the vet office!
PhyllisN
It was very easy to enroll!
It was very easy to enroll and the representative explained program very well. Understand how deductible works.
CAROL KNEPP
Easy Enrollment, Time Will Tell About the Coverage
I haven't needed Trupanion, we just registered and have a brand new 9 week old puppy. However enrollment in the program was simple and the person assisting was helpful and understandable.
customer
Awesome listener and made me feel…
Awesome listener and made me feel reassured
Danna McCormick
14 years with Trupanion
Our two litter mate pups started with Trupanion 14 years ago. Now that we've lost one to heart disease, and the other just diagnosed with Cushings, I appreciate Trupanion all the more. Every claim is paid promptly. There have been no disputes. Because of Trupanion, we have able to give our dogs the best quality of life for the longest time possible. Trupanion has been there through all the unexpected injuries, serious illnesses, and ultimately euthanasia. I highly recommend them.
Sharon Gregory
Trupanion has great customer service…
Trupanion has great customer service and is usually fast at processing claims. Sometimes their classification of a condition is confusing, but overall I am happy with the support and claims response we are receiving.
Tracy
Great Customer Service
Level of professionalism, patience, customer service, and Dante's personality was just awesome. He was very knowledgeable about your product, which made me comfortable and want to engage.
customer
Great Customer Service and always easy…
Great Customer Service and always easy to submit claims.
Kathy
Trupanion is a lifesaver!!!
Trupanion has saved my 4 year old dog’s life. Without pet insurance we would have never been able to afford his TPLO surgery. Thank you Trupanion for assuring I have my best friend for life!!!!
Adam Lee
if only all insurance companies were…
if only all insurance companies were this efficient. they approved and paid the claim in 24 hours. incredible service!
Edward Horwitz
Great sign up process and online…
Great sign up process and online support.
Nancy Smith
very helpful representive
very helpful representive, explained everything, let you know if we ever have to use insurance
customer
Representative was very thorough with…
Representative was very thorough with the information. Answered all my questions.
Jmetravels
Peace of Mind and Good Options
Our beloved Boxer had been covered by Trupanion for several years when we learned that she had cancer. We were devastated by the diagnosis, but supported in being able to focus only on her care and comfort. Treatment was $$$$$, far more than we could have afforded out-of-pocket. Trupanion processed all claims quickly and easily. Reimbursement matched the policy terms. I wish my own health insurance was as affordable and easy to deal with.
customerNoonan
Very good experience.
Very good experience.
Jennifer Shaw
Trupanion is excellent pet insurance
Trupanion is excellent pet insurance. Staff are always professional and helpful. They answer all my questions as needed. They are the only insurance I know that are connected to vets so when my dog receives services my vet submits the invoice to trupanion and they almost immediately authorize payment so I only need to pay and co-pay or deductible. I do not need to submit paperwork to get reimbursed!!
customer
Rep was very helpful and explained the…
Rep was very helpful and explained the options clearly. Unfortunately my husband was not home so when the rep said choose now and you cannot decrease your deductible once you have chosen, I chose the $750 option for NV. My husband was not happy with that choice and now I can't change my deductible to $500. Not very friendly, but I had to sign up within 24 hours of picking up our puppy so I had not other option timewise.
Teresa Wilson
Coverage is very easy to understand
Coverage is very easy to understand. Enrollment with agent was very quick. Agent was excited about our new kittens.
Tracy Nosaluk
In memory of my Lincoln !
Last year unfortunately I had to say good bye to the best dog I’ve ever had in my life !He suffered a horrible injury yo his spine ,we did everything our trusted vet suggested from laser therapy ,cat scan ,different meds .He was never to regain his continence .I was shattered but through it all trupanion had my back making these expensive tests affordable to try absolutely everything we could for him ! I’m still so sad my heart aches however I have a niece now of my late boy ! She’s keeping me busy and healing my heart ,right away we never hesitated and signed her up at 7 weeks old right after we brought her home For anyone on the fence about pet insurance don’t hesitate please get them covered as they all deserve the very best we can humanly do for them as they are part of our family .Thank you Trupanion for being so supportive and I never worried about $ I could focus ALL my attention on helping my baby boy and when it was all said and done they were still here supporting me ! Heartfelt Thank you Trupanion ❤️🦴🐾
Chase Tinsley
Customer Support Chat & Gabrielle were…
Customer Support Chat & Gabrielle were awesome - super friendly and answered all my questions about the process when a covered condition that hit the deductible "changes" after seeing a specialist that diagnoses my pup with a disease that encompassed his vomiting condition. Basically, just keep the communication and correspondence with Trupanion open and honest, and it all gets resolved! Thanks Gabrielle! BTW, we chose a high deductible because we really were trying to protect ourselves from a lifelong condition or severe accident - since paying the deductible per condition wouldn't put us out much, it made more sense to do a high deductible. Our first dog, and heart dog, Coco, didn't have insurance. When she got diabetes, then a year later, Cushing's disease, then EPI, then Lymphangiectasia, I really wish we would have had coverage. We don't ever want to be in a situation where money is the reason our pet can't get help - and there was a time Coco got really sick and they wanted to keep her for a week at the ER and we were quoted ~5k a day - so $25,000 on top of the $3,700 we were already paying that day. Luckily, we were able to get ahold of our primary vet that same weekend and he took her in and got her going again for less than $1,000. Had we had the insurance, that situation would have been a lot simpler. Trupanion seems to be great for that. Thanks Trupanion!
Gladys Cygenhagen-Sheehan
Thank you Trupanion for helping Gladys…
Thank you Trupanion for helping Gladys and Richard take good care of Holly, our Cocker Spaniel pet!!!
Eugenia Hansen
I encourage everyone to use this…
I encourage everyone to use this insurance, they are there to help you with the your pets needs. Great insurance! Thank you for taking care of my dog who had a mass and it was removed the same day. Trupanion took care of the vet costs. I only paid the deductible and how quick they were to solve my worries.
Lulu Ashcraft
The best investment I’ve ever made
I adopted my best friend four years ago. I immediately bought a Trupanion policy for Bo. He had to have an ear surgery last year and his Trupanion coverage saved both of our lives-he is only five years old and we weren’t ready to lose each other.
paula bray
Fast response quick reimbursement for…
Fast response quick reimbursement for surgery no hassles
customer
Very easy to setup the policy for my…
Very easy to setup the policy for my little fur babies.
Chance
What I dislike is your fee’s going up…
What I dislike is your fee’s going up so high every year , you braw that you don’t raise rates as your pet gets older . No you don’t you just raise the monthly rates higher & higher . And when my puppy got sick just before the thirty days , U said problem would never be covered . I explained why she got UTI , but you didn’t cover the emergency or meds . She is now over 2 yrs old and hasn’t had a repeat illness . And your date of illness won’t change in below date of experience.
Pat Stack
Very easy process to register.
Very easy process to register.
CINDY WINSKE
The staff at Trupanion are friendly
The staff at Trupanion are friendly, have great knowledge, and really care about your pet. I even received a call after my girl was diagnosed with Auto Immune. They just wanted to know how she was doing. WOW!!!
Kurt Wilson
Prompt and Easy Payment
Was able to get pre-approval from Trupanion and on the day of the procedure, payment was swiftly made at checkout. Very happy customer! The pre-approval process was swift, as well.
Cindy Joyce
The enrollment process was easy and…
The enrollment process was easy and painless The Trupanion rep was kind, friendly, and communicated with me very well. However, I did not like having to listen to the lengthy audio of terms and condition of the plan. I am not an auditory learner, and there was so much information thrown at me at once, I don’t think I comprehended much of it at all. I have a new puppy that is taking almost all of my time so I haven’t even been able to read all the emails from Trupanion. I’m not sure I even made the right decisions about it with the way the whole phone call went.
Beth Ginsberg
Having trupanion as the insurer for…
Having trupanion as the insurer for both my pups and my daughter’s two pups has allowed Our dogs to live with various autoimmune issues and other emergencies. It’s such a relief to know that when our dogs are not well we can get them the best care. The best insurance company for animals that I have ever had!!!!
Melvin Ezaki
Great value
Always a great experience with Trupanion. They are very transparent with their "Explanation of Benefits". The claims process is easy. Reimbursement is a snap!
Jason Strickland
Trupanion is a great insurance company
Trupanion is a great insurance company! We purchased Leo's policy when we first brought him home. We've had the policy for two years and had some minor claims for allergies, but last week was the first time we ended up at the ER. Leo had a very painful abscess that developed quickly. I thought about waiting for an appointment at our usual vet, but Leo was in too much pain to ignore. I was a little worried about the bill because emergency care is always expensive, but I sent the invoice to Trupanion, and they reimbursed me in 2 business days! Thank you Trupanion for taking a little of the stress and worry out of this experience and for being a great insurance provider.
customer
Very friendly and informative
Very friendly and informative
customer
Website glitch
Website glitch
customer
Representative was very friendly
Representative was very friendly. Process was quick and easy
S Ricecustomer
Dan Ayers was very knowledgeable about the insurance, pleasant to talk
Dan Ayers was
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