Trupanion Review
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Reviews 9485 
Eleanor M. Dudek, MSN, PMHNP
Very fast turnaround for payments!
Accepted by most vets
Ginger
This is the first time I have used Pet…
This is the first time I have used Pet insurance and truepanion was recommended to me by my vet. My french bulldog ended up with a bowel obstruction from a peach pit he managed to get a hold of. He became ill very quickly so i googled the closest ER Vet, not even considering the ins. Turns out they took truepanion (the only insurance they work directly with) and truepanion had paid the office directly before I even left the officr on pick up day. I also had many interactions with customer service during his five day stay and they were nothing but reassuring. An absolutely flawless experience and I will never be without pet insurance again.
Mandy
Trupanion was so easy to work with for…
Trupanion was so easy to work with for our unfortunate claim. Definitely recommend for others!
Rachel
Always quick to pay claims.
Always quick to pay claims.
Laurette Lynn
Great Coverage, Very Simple process
I like that, with Trupanion, I can choose the level of coverage that works best for my dog; and Trupanion makes it super simple to file a claim and receive payment FAST! I've had two bills covered this year and it's helped a lot!
Robin
Rescued
Trupanion really is special to me my cat had to be evaluated emediatly and I needed trupanion very much and they saw i was able to afford her care thank u trupanion
Jakub
Great support for my dog!
Great support for my dog as he undergoes ligament surgery and recovery.
Rachel
The process to utilize my dogs…
The process to utilize my dogs insurance was really simple. My vet billed them and then I paid the deductible. It saved thousands on surgery for a mast cell tumor. I highly recommend Trupanion !
Ken Paster
Great but can even be greater
Overall I give Trupanion an A - however, if they covered a few days of “medical boarding” for pets that had surgery and can’t walk yet, are on steroids, etc, they would get an A+
Beth
Ease of claims submission and fantastic customer service
Ease of claims submission. Customer service was terrific. I had an appeal and it was quickly resolved. Quick payment using the direct deposit option. I am so glad I have Trupanion!
Trish
Quick response
Quick response
Susan
Salty's Sidekick....
You have been by Salty's side since she was 9 weeks old! ...Broken leg, muskrat encounter, ear/eye/belly aches, (2) surgeries... I can speak highly enough about the coverage AND your staff! Any question was answered and coverage questions cleared up quickly.... Salty is still going(pretty) strong at 14(+). I recommend your company to family & friends.
C. Levine
When our dog became really ill !!!
When our dog became really ill, needing specialized care, from Veterinary Referral hospital, where he spent 3 nights, I would have never imagined, many inpatient needs, including the stay, feeding tube, round the clock inpatient care, testing, more testing, Trupanion was incredibly helpful (as our preventative health insurance for our dog) and made this upsetting situation, with is still ongoing) easier, more manageable financially (our costs were very high) and gave us help during this continued difficult time. Thank you for your support in helping us navigate through this situation.
Katherine
I appreciate how quick the claim was…
I appreciate how quick the claim was approved! Thank you!
Danielle
Excellent experience
Claim was very easy vet uploaded through portal and approval received probably within half hour. I didn’t t have to do any paperwork just had to pay deductible and my portion. Email communication the whole way.
Jill
My dog now has allergies
My dog now has allergies, payment for his med was fast and helped financially.
Jarred
Claims are processed quickly!
Claims are processed quickly!
Roy
Does tripanion properly cover serious cases?
Trupanion has been a good insurance for most of my dog's life however I am not happy with their latest coverage. My dog may have herniated a disc in his neck, and had an er visit, and two followup visits with his regular doc. Trupanion treated this as three separate incidents, charged three deductables, and denied the visit specified by the er to follow up with liver, ga6l bladder, and pancreas enzymes. This was one injury and should be treated as one injury. There was no routing doctor visit.
Susan
Very quick response & payment
Very quick response & payment
Ccat
Excellent customer service and fast…
Excellent customer service and fast response to claims
Jignesh
quick to respond and timely claim disbursement
Made atleast the cost of care not to be of worry when we needed it the most!
Susan
Thank you
My experience was great because I was not worried about my ability to pay.I focused only on my dog making a full recovery and voiced all of my concerns without hesitation.This company is worth the money and one realizes this after the crisis is over with your pet.
DMJ
Trupanion covered my costs at 90% as…
Trupanion covered my costs at 90% as they stated they would. I am grateful to them and trust them for the care of my pets!
Kristen
Always friendly and helpful on the…
Always friendly and helpful on the phone which is great because it’s always a stressful time when one of my pets is sick. This time around my claims were processed super fast!
BJ Oneacre
ease of use
The Veterinary clinic was able to make direct contact with Trupanion for initiating and completing the claim in a short period of time. So appreciated!
Aunt Carol
I’m very happy!
I’m very happy that my cat’s insurance covered most of her ER & vet follow up! She was so dehydrated & sick & I was so scared she wasn’t going to make it through. The ER was great & Trupanion reimbursed me very quickly after I submitted the receipts.
Elizabeth Smith
my dog needed surgery …
my dog needed surgery and all i needed to do is have my vet to submit the invoice and it was approved and paid quickly. i love the ease of use of the website and any time i have to call Trupanion EVERYONE has been so nice and helpful. I will always recommend Trupanion!
Dolores Wilson
Paid my claim right away
Paid my claim right away
Lisa
Trupanion has always been there for us…
Trupanion has always been there for us AND so easy to work with. I cannot recommend enough!
Laurie
Trupanion was there when I needed the…
Trupanion was there when I needed the insurance to help cover emergency expenses for my cat. The vet emergency service, Gulf Coast Veterinary Services worked with my insurance company, Trupanion, every step of the way to make the difficult experience manageable so that my cat could be treated and diagnosed quickly. Trupanion made the process very manageable so that my cat could receive expert vet care. Although his prognosis is difficult, the process was made the best of thanks to Trupanion. I am very thankful that I insured my pets early in their lives so that when they do need expert vet care, it can be available for them. Buddy is at home now living out the rest of the time I have with him with more comfort because of this process Thanks Trupanion!
Gary
Generally very good but many situations…
Generally very good but many situations not covered
Gina Hill
Trupanion is the Best
Having Trupanion takes the pressure off of any financial burden when it comes to making decisions for my dogs well being. I can give him the best care possible to live his best life!
KLM
Trupanion is amazing
Trupanion is amazing! Covered my vet bill so quickly and exactly as promised. I just sent in my first claim and the whole process was so easy. I’m so grateful to Trupanion.
Linda Bonasera
Pay on time and never had a problem in…
Pay on time and never had a problem in 8 years if using this service.
Kathie
You can depend on Trupanion!
Our Vet turned in our information during checkout. The quickness in which you contacted us was amazing, with living in a world that likes to says "we will get back to you". Thank you for processing our claim so quickly and thank you yet again. After heart x-rays of our dog were taken, having the refund was really appreciated. You're the best!
JANE DOYLE
I've had Trupanion for my previous dog…
I've had Trupanion for my previous dog and now my current one. It works seamlessly and offers Peace of Mind.
David
fast payment!
fast payment!
Renee
Trupanion always gives quick feed back…
Trupanion always gives quick feed back when asking any questions and submitting claims.
Abby
Fast and easy.
Fast and easy.
Anna
I had my vet send in the invoice…
I had my vet send in the invoice directly and Trupanion took care of it very quickly. They also had no issues with adding it to a previous claim. I also had to speak with a representative and they were very helpful and didn't have to wait on hold at all. I love having Trupanion for my animals.
Dorothy
Love the fact my vet can file for me
Love the fact my vet can file for me. Feedback is immediate and explanations very good.
Kevin
A blessing
Our insurance has gone up quite bit over the past 3 years..... but has come in so well with an unexpected health issue for one of our dogs. Without it, we may have had to make some very tough decisions as we are now retired and on a tight budget. Unfortunately if it goes up much more that time may come soon.
Toni
Trupanion is very responsive
Trupanion is very responsive and we really like that they work directly with our Veterinarian. Very fast processing of claims an so far the premium is reasonable and affordable.
Terry and Rumi
companion made a frightening experience very easy
my dog very quickly was taken with nausea, throwing up and eventually throwing up blood. I brushed him to the hospital. It was a very scary night, but one of the things that made it a little easier was at the hospital that I went to works with companion the hospital sent estimates Trupanion received them and approve them and then when my dog was released from the hospital, all I had to do was just pay what I owed and companion paid the rest. It was a horrible experience, but that made it a little easier.
Natalie de Maar
Very helpful and kind
I did not realize we had coverage for our dog and when I reached out to Trupanion for help they were simply wonderful- kind and very helpful with helping me submit my claims.
Jayne Bordy
This was my first experience using …
This was my first experience using Trupanion. What a wonderful surprise, their service and response times were fantastic!!! I wish human healthcare was half as efficient and caring as Trupanion. Truly a stellar company! Highly recommend!!!
Susan Stribling
I’ve had other pet insurance satisfied, customer.
I’ve had other pet insurance and companion topped them all! I’m very satisfied!
Jenn
Timely approvals, payments, and great customer service
I have Trupanion on my two potential breeding b!tches. My Mini Schnauzer had an ER stay a couple of years ago and they covered it. Currently, I have my Xolo who has been hospitalized since Friday morning due to illness (it's now the following Wednesday) -- I had to switch her to a University Vet hospital a couple hours away from me on Sunday, and they approved the high end estimate within seconds, leaving me only paying 10% of the estimate Sunday night. I'll be picking my girl up today, not sure if the complete bill will be less or more, but either way super happy with them. Customer service is great, and they have great coverage.
David
You only pay the noncovered items
The best part is my Vet ad the 24-hour vet are on the Trupanion. This means you don't have to pay the total bill up front and wait to get your funds back.
Teresa Wilson
Kept promises
My cat had a medical problem 9 months ago then the same issue this week. Trupanion kept it's promise about only applying the deductible once per diagnosis. I've had 3 vet visits in 3 days and each time claims were processed within minutes and I only had to pay the vet my share.
Rick Brown
Excellent support and coverage
We’ve been covered by Trupanion for five years. My Golden Retriever, Gabriel was my PTSD service dog. He died two days ago from a rapidly growing brain tumor. For the last month we experienced very large Veterinary expenses approaching $10,000. Trupanion came to our rescue and will be reimbursing us a large portion of these expenses. We recommend you select Trupanion as soon as you purchase your pet and before you take your pet to their first Veterinary visit to insure you get the entire protections from Trupanion. The Trupanion support team was very supportive, friendly and helpful during this unfortunate time with Gabriel. I highly recommend Trupanion.
Grace
Highly Recommend Trupanion as a Puppy Owner
Our puppy ate rat poison and had to stay at the emergency vet' for two days. I'd never filed a claim with Trupanion before, but am extremely impressed with their service. It was very simple to file the claim, and it was paid out very quickly. This feels like an ad to type, but it was an extremely stressful time and Trupanion definitely made it a little easier. Thankfully our pup is now doing great.
customer
Triupanion team is so helpful and…
Triupanion team is so helpful and understanding! Would recommend them to all!
Eileen
Good catastrophic insurance but becoming unaffordable.
I have been with this company for almost 10 years. At first it was affordable but now my dog's health insurance costs more than my health insurance. The insurance doesn't help with the office visit cost or cost of diagnosing an issue, just treatment which sometimes is included in the office fee. I would like to take my dog to a specialist but between the cost for the office visit, the $250 issue deductible and the monthly premium I keep paying, I am not sure I can afford to continue this insurance.
Deborah
The response was quick and so was my…
The response was quick and so was my refund
Ann
Insurance and Reassurance
Trupanion representatives have made the most difficult of times easier by being efficient and extremely caring. The submission process is streamlined and payout very prompt. Thank you for everything you do for our family.
Michael
Quick estimates and repayments
Quick estimates and repayments. So glad I got Trupanion as a part of our care for our pet.
Mark Thomas
Super easy to file a claim
Super easy to file a claim, extremely professional company that has always dealt with my concerns and issues in a very, timely manner.
Deborah
Very quick and easy to pay my claims.
Very quick and easy to pay my claims.
KS
Great experience
I have only had one big claim and it was handled great! Unfortunately, my other fur baby now has cancer. Hopefully this experience will be a good.
Gail
Quick processing and clear explanation 👌
Quick processing and clear explanation 👌
Lenell H Devereux
Quick response to claims
Quick response to claims
Wiilliam Woolard
We have never had an issue
We have never had an issue, of any kind when having to receive assistance!!! BERY GRATEFUL!! Apollo and Angus🐾🐾
Robert & Karen
It is really hard to change the plan
It is really hard to change the plan. Somehow, we still have one dog on that we thought we dropped and 2 dogs missing we thought we added. It was also really frustrating not to be able to get a refund for Kenza, partly due to coordinating finding any sort of "death certificate". You finally gave up and closed the file, and sent us a refund of most months of the overpayment, but I think not all.
Thor's mom
I appreciated how quickly inquiries…
I appreciated how quickly inquiries were handled and in a friendly way. The claims were processed faster than I expected.
Christian Gomez
Trupanion member for +20 years (4…
Trupanion member for +20 years (4 cats) and always had a very positive experience with their service. Highly recommended for your needs.
Betty
Trupanion coverage
Trupanion has consistently, and promptly covered the vet cost and medication cost for each health issue I have had with my dog. So glad I insured her immediately after her first puppy exam. Even my vet office has commented that they wished all pet insurance was as prompt with payments as Trupanion.,
Shanon G
Quick payments
Quick payments. Great to work with on claims.
customer
Great customer service
Great customer service. And always takes good care of our pups claims fast and efficiently.
PAUL
Your quick response and review was very…
Your quick response and review was very prompt and accurate,also your team is very professional.
Barbara
I had my 6 mo old puppy in to the vet…
I had my 6 mo old puppy in to the vet for severe vomiting. Got a $1395 bill!! No regrets for treating my sweet girl but WOW! Told my vet we had insurance and within 3 min -yes 3 min- she had submitted my claim and was paid $913! I was so surprised how quickly they responded and paid. 10stars!!!
Shelley
Trupanion has made such an impact on my…
Trupanion has made such an impact on my kitties life. Without their financial assistance I would be in debt or have had to make the difficult decision to say goodbye. I’m so grateful for their easy claims experience, the kindness of the support staff when you call, the speed at which things are processed.
Sandra
Trupanion is THE BEST!!
Trupanion is THE BEST!!! My dog is 14.5 years old and has had quite a few issues during her lifetime. Trupanion has ALWAYS been there. Even before I have the time to blink, the claim has been approved. You are AMAZING!!!
Edward
Filing a claim couldn’t be easier!
Our specialty vet got pre approval for our puppy’s CT scan on the spot and we only had to pay the deductible. Easy peasy!
Renee
The claims process was easy, but . . .
The claims process was easy. My veterinarian submitted it at the time of my appointment, and I was able to just pay my portion. The reason I gave only 4 stars is because the deductible and 90%/10% copay is misleading. I found out with this being my first claim that you have to pay 10% of the total bill before the deductible and then pay the deductible. This is totally opposite of what we are used to with our healthcare no matter what company we have. I see nowhere on the website where this is explained. Just be aware that this is how it works which costs the customer more out of pocket.
Monica
Great response time for my claim was…
Great response time for my claim was impressive. I had the money in the bank within 24 hrs. No hassle service.
Janice
Filing a claim is extremely easy
Filing a claim is extremely easy. Processing the claim and payment is always fast.
Judith
This is an incredible company
This is an incredible company. Claims are easy to submit, are processed quickly and payment made. The company works with vets to pay the vet directly for vet care covered by the policy. The Company also is very easy with which to communicate and very friendly.
Linda Crelling
Great company
Great company. Quick pay. no problems.
Wanda
Great communication and super quick…
Great communication and super quick reimbursement
CONNIE COOPER FOBES
Trupanion insurance has been so supportive.
Trupanion insurance has been so supportive. Both of my dogs have had some serious issues. Trupanion has been so quick to respond in a timely manner. I cannot imagine having a pet not insured by this fair and reliable company. Thank you for being there for us.
Jake
Without Trupanion, our outcome would be different
My boxer has spinal meningitis. A friend recommended Trupanion when I rescued him and I am so thankful. Without Trupanion, I would not be able to afford his treatments. Our outcome would be different. The process has been seamless and easy. When I go to vet appointments, I no longer dread the bill. I can finally say to the vet, WE are okay, do the treatment. Highly recommend.
Phoebe
Handled our situation without any problem.....
Took care of our little situation without any "ifs, ands or buts" instantly. We are very happy with the service we received.
paul
Trupanion is so easy
Trupanion is so easy. The review of the claim take only a few minutes, one can just wait at the check out counter at the vet. And if there is a dispute it is resolved within a day. And one gets a real person on the phone within seconds, no annoying voice response system. This way I always know what is covered and what is my portion. Gives me peace of mind. I cannot think of a better pet insurance company than Trupanion.
Darlene
very responsive yet would like policy…
very responsive yet would like policy to cover more
Avelino Rodriguez
Excellent, excellent, great service and when your pet needs it the most they are there to help out. Love Trupanion.
My experience with Trupanion has been excellent. Easy submission and the process is short and quick. When Daisy III needed Trupanion the most I did not get any buts. Fast approval and quicker yet with Veterinarians that process claim. My little Daisy III will be home tomorrow and pick up time is between 8:30 am to 9 am, I will be there at 8:00 am. I love you guys always quick and professional. My gal will be 13 years in November. I love my little gal, I will be by her side and not leave her alone during her recovery. Thank You Thank You Thank You. I love you guys.
Elizabeth
Transparent
Transparent, responsive, helpful
Jennifer
10 years of coverage!
My 12yo dog has had Trupanion almost her whole life. It has been the best decision we ever made to ensure we are able to pay for her health needs. Highly recommend.
Jennifer
Quick response to my questions…
Quick response to my questions regarding billing and reimbursements.
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