Trupanion Review
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Reviews 8458 
Paul
Great customer service
Great customer service
Andrea
I was pleased with the help paying for…
I was pleased with the help paying for an expensive test. I wish there was better communication with the vets office so we can do a claim for every visit. This was the first claim paid for us on our pets behalf after 4 years of paying monthly premiums.
Tom Fritsch
Awesome as usual.
Awesome as usual.
Mary Destribats
Best decision ever!
We had 2 older cats that had gotten sick so when we adopted two to bring joy back into our lives the first thing we did was get insurance. One of our kiddies injestwd a foreign object and had to have surgery. Trupanion was fantastic and paid 80%. Best decision ever!
Oreo
Stress free claims during a very…
Stress free claims during a very stressful vet visit.
Karen
Good Job Trupanion
Paying vet immediately and explaining my portion well.
Whittnee from Seattle
I don't submit claims often but every…
I don't submit claims often but every time I have (twice) the experience has been very easy with the online claim form and ability to link my invoice from my vet. The ability to have my claim processed quickly and the payment be sent directly to my bank account has been really nice. I have been very happy with my interactions and coverage.
Susan Brown
I always get quick response and…
I always get quick response and resolution
sarah marie
I was so excited to have Trupanion take…
I was so excited to have Trupanion take care of Tucker when I found out he needed his teeth removed. The vet and Trupanion worked together to help us. At the end of the day, I just want to know that he can get the help he needs, when he needs it.
Lisa
My pup has bad allergies
My pup has bad allergies, they have been covering most of the bill 😁. Customer service is great to deal with. Very happy with my pup’s insurance
Robert
Took too long to get approval for…
Took too long to get approval for surgery payment. Forced us to pay and apply for reimbursement
Sandy O
Trupanion is right on top of things...
I went to a new vet for Ozzy and it was a good experience, although expensive with shots and running different tests. When I checked out they already knew I had Trupanion Pet Insurance and had already submitted my bill to the company. So when I went to pay my bill Trupanion had already notified my vet what portion they would pay for which was very helpful. I didn't have to pay the whole bill and wait for Trupanion to reimburse me which I appreciate very much.
John
Responsive and knowledgeable on the phone. Website was not great
Had issues with website. Had to call and they were great.
Judith
We were faced with a second CCL repair
We were faced with a second CCL repair, on top of a high bill and extreme worry about our pittie having to face surgery. A big relief came when the vet office staff asked us of me have Trupanion. Once they knew, all the extra worry about how to manage the bill, just disappeared. When we adopted Hazel, CPR rescue signed us up for Trupanion, it was the absolute best decision we ever had made for the care of our furbaby. We can now concentrate on Hazel's recovery, without the stress of cost. Thank you so much, you guys are great!!!
Patricia
The choice was clear!!
Being able to help my little dachshund, Theo, with his back injury without the added stress of how to pay, was worth it’s weight in gold!! First, Theo went to an emergency vet who recommended a specialist vet. So we go to the specialist vet who needed an MRI which revealed a need for serious back surgery. With this heartbreaking condition I didn’t have the added worry of the financial stress. I filed my claims and received my reimbursement within a few days. Thank you Companion! It was a pleasure working with you and Theo is on the road to recovery!
Mary
Assistance submitting multiple invoices
The guidance to help me submit multiple invoices was clear and easy. Everyone I spoke with was friendly and very helpful explaining every step.
Alffie Morris
Thank you for supporting our efforts to…
Thank you for supporting our efforts to keep our Belgian Tervuren safe and healthy.
Patty Staples
been with them 30 years
allows very satisfide :)
Michael Koch
Your customer service is incredible
Your customer service is incredible. Submission of invoices is easy, and reviewed very quickly.
Jayne Kotey
Peace of mind.
With the stress of your pet's medical issues, it's a huge relief to have the claims process so streamlined!
Patrick
Brady‘s lifestyle
Without putting insurance, Brady probably would not be alive. He has diabetes and it’s very expensive. Thank God I got pet insurance when I bought the dog.
Sheree
The customer service is amazing
The customer service is amazing! They cover more than you would think. Everyone is so friendly and helpful! Love Trupanion!
Ramses
Amazing custome Service
Amazing custome Service! Quick payment and turnaround time!
Angie
Trial Paid Off
I took my kitten in for his final set of vaccines and was offered a 30 day trial of Trupanion. I accepted & I ended up using it without ever thinking I would. 2 weeks after his vaccines/exam he had a mass in his foot. Even though it was the trial period they paid a portion of the invoice.
Cartier Tank Anglaise White Gold With Diamonds
Superior service Mailed the receipts
Mailed the receipts. Was reimbursed within 3 days. Great service
Sandra
Trupanion has gotten our cat through…
Trupanion has gotten our cat through cancer, and now that she’s a senior they are helping her through her later years. It’s very comforting to know she will be able to live out her senior years with us, without worrying about vet costs.
Rita K Wallace
Satisfied custermer
Have been very satisfied! Claims processed very quickly and efficiently
Danielle
Excellent
Customer service is always excellent. They reimburse quickly. Trupanion helped my dog get a TPLO and eye surgery when there was cactus in her eye
customerSuzanne
Your quick response
Your quick response
Frank
the best pet insurance
the best pet insurance, easy to submit a claim very quick payment
Julie
I saved over $2000 for my Dogs dental…
I saved over $2000 for my Dogs dental surgery. She had to have seven teeth removed. I was so happy to have trupanio to help us out.
Craig
Great provider
Always pay promptly
Maggie
Trupanion Family
Our experience with Trupanion since enrolling our boxer in 2015 has been excellent. We are grateful for the service and compasion during some of our difficult times. The processing of claims have been quick and explanation of payments very detailed. We highly recomment Trupanion and we paha our entire family of dogs in the program. We referred both of our sons used Trupanion one with a Boxer and the otherson in a German shorthair pointer.
Latonya
A quick response back from a claim
A quick response back from a claim it wasn’t even 5 minutes
MH
Excellent!
Excellent!
Jackie
⁹great service
I so appreciate how fast you handle claims
Corrine
Very pleased with Trupanion
Very pleased with Trupanion. Had it for almost 13 yrs for my Peaches. Very easy to submit claim and receive reimbursement. Never had a problem. It pays for itself when you have serious illness/emergencies..which was what I got for her. In hindsight, I would also recommend getting wellness too..the costs are much higher now than when I got her. Definitely would recommend Trupanion!!
V.Craig
The emergency hospital accepted…
The emergency hospital accepted Trupanion direct payment. That was extremely helpful to us. We paid our deductible and a little over the deductible and we were done.
Anna
I was overwhelmed with the bill I…
I was overwhelmed with the bill I received for my precious pup. I was extremely worried with the amount that was pre approved for my dog’s surgery. I received the reimbursement which was exactly what the representative had cautiously prepared for and what a relief!
Susan
Trupanion makes it much less stressful…
Trupanion makes it much less stressful when you have a sick pet. You can concentrate on your fur baby getting well and leave the rest to Trupanion.
Customer
Trupanion reviewed the vet bill and…
Trupanion reviewed the vet bill and came up with their payment instantly! It was amazing! I’ve only had to use my Insurance twice in 13 years, but I’m very glad I have it .Such peace of mind!
PJH
Claims are quick and easy to process
Trupanion is always super-responsive when I submit a claim. Usually they approve the claim within 24 hours; if it's going to take longer, they keep me informed. While their online claim procedure can be wonky at times (not saving information, making it difficult if your provider isn't listed as an option), I can always force it to work in the end.
Tammy Stein
So quick to reimburse and never a…
So quick to reimburse and never a question about what I am owed.
Lori
Becoming too expensive
There are so many things I love about Trupanion, their empathy, customer service, efficiency, real people work there and answer the phone. However, one major caveat............I have been a customer for years and the rates have increased to a level, that it is not worth the monthly cost. In doing the math, with my boxers who live ~ 10 years, I will have paid more for their insurance than the cost of even extreme care (eg: cancer, surgeries etc.) That is leading me to have to make a difficult decision. Luckily, I am able to "pay as I go."
Judy
I can’t praise TruPanion enough
I can’t praise TruPanion enough. You are always so helpful on the phone. Most importantly when my Luke got sick you have been glad to help me with reimbursement. I am happy to sing your praises and be a recommendation anytime. Thank you for all you do for us who love our pets as if they were human! And getting unconditional love in return!😊 Sincerely, Judith Lynch
MARC
quick and positive decisions on petcare…
quick and positive decisions on petcare covered, after years of paying in, i begin to see now it has been worth it and may extend a positive life for my dog.
Mark
They never rejected a claim that was…
They never rejected a claim that was submitted by us. Unfortunately our Labrador retriever has had several health issues. He is doing well now. Without their insurance it would have been a financial hardship on us. They enabled us to save our pet.
Michael
The claim review was quick and the…Claim Review
The claim review was quick and the compensation was sufficient for an expensive procedure.
Melissa Mimi
Positive Experience with Trupanion
My experience with Trupanion has been very positive. I will be eternally grateful for the insurance reimbursement that has helped my beloved, happy and active dog through a catastrophic medical illness. As well, I purchased the Rehab rider, and am glad to have that, as my dog has experienced disk issues. Trupanion happens to partner with the vet clinics that I use and the direct bill option is fantastic. I can't say enough nice about Trupanion.
John
Oliver Duncan
My dog, Oliver, needed an MRI (which eventually showed cancer in the brainstem) and Trupanion covered most of the $3000+ cost. It was all covered in real-time, too.
Sb
The premiums have increased
The premiums have increased, of course, but I'm starting to wonder if worth the cost. I also had to call and ask for 2 invoices to be reviewed, as were mistakenly not being paid due to incorrect deductible information.
Sally
Love Trupanion
Love Trupanion they're service is excellent I would definitely recommend them and have to anyone that has a pet.
Lisa
Fast processing of claims
Great customer service and appreciate how quickly claims get paid.
Janet M
The customer service people are…wonderful
The customer service people are pleasant to talk with and always provide helpful information. During a recent call I needed help filing an invoice. Victoria (I think) made it very easy. Very satisfied and I highly recommend.
Joan
Our oldest dog is a 15 year old…
Our oldest dog is a 15 year old Maltese. She has been with Trupanion for 15 years. We love Trupanion for all of our dogs so they can get the best care possible from our Veterinarian.
New Jersey
Trupanion was recommended by our Vet
Trupanion was recommended by our Vet. Best decision ever. Never a hassle - the Vet submits invoices directly for us. When I upload my own invoices, the process is super easy and the reimbursements are direct deposit. So much is included in the coverage! I always recommend Trupanion to friends, family, and especially new pet owners.
Barbara
I signed up with Trupanion one evening
I signed up with Trupanion one evening. I was told the policy would be effective immediately. The every next day my dog got her paw caught in her collar and strangled herself. I rushed her to an emergency clinic and Trupanion paid a large portion of the charges.
Alex G.
I've been using Trupanion for more than…
I've been using Trupanion for more than 12 years and from my experience this is probably one of the best pet insurance providers out there. Claim submission via portal is super simple and payout happens very fast. Would have given 5-stars but not covering shipping fees and taxes for medications and treatments is very odd to me as there is no way to avoid those!
Sherry
Fast and easy
Fast and easy My vet handled everything
James Foley
Expensive dog injury trupanion was easy…
Expensive dog injury trupanion was easy for hospital to bill and reimburse!
Lita
It’s been a savior for us
It’s been a savior for us. Fair and caring. Unfortunately we had several expensive issues with our two dogs, and I wish we never had to use the insurance, but am I glad we had it when dealing with such traumatic experiences including cancer and leg issues. Highly recommend.
STEVE
We appreciate you are in a business…
We appreciate you are in a business that is complex AND subjective. Our concern is being able to communicate effectively. Recently we've had a problem that was cleared by a Vet call. But this is not good as it ties up the vet and diverts from his/her job. Forms are not friendly and difficult to fill as the correct answers are sometimes guesswork.
Ruth
Easy to submit veterinary charges
Easy to submit veterinary charges
Linzi Welsh
Trupanion has made having pet insurance…
Trupanion has made having pet insurance so easy. They don't try to find every loophole to not cover. Its a peace of mind for my pets!
Diane delmore
Trupanion the is the best insurance you can…
Trupanion is the best insurance you can get! I had two emergencies for my cat zoey and was reimbursed with in two day.they have great plans you may choose from and have no money cap as most plans do please check it ot and customizer service is wonderful.
JJ
We absolutely LOVE Trupanion
We absolutely LOVE Trupanion! Our dog has Congestive Heart Failure. We had to take her multiple times to different emergency hospitals and two of the three hospitals accepted Trupanion so that they could submit the claim instantly as well as our own primary vet. And when I have had to submit claims to be reimbursed directly to me, I receive them in a week. Just so grateful for Trupanion and their EXCELLENT customer service. When you call in, they have Veternarian Technicians that are experienced and always so helpful. I have had one Tech console me as I cried about my furbaby and some of her ailments. You will not be disappointed with Trupanion as your pet insurance.
Laura
Great insurance for my dog!
Trupanion has been great to use over the last several years. They complete claims quickly and explain the breakdowns in an easy to understand way! They have had to increase my monthly payments a few times but have always been upfront about the reasons.
Michael
The coverage is great and claims are…
The coverage is great and claims are processed incredibly fast, but the people are so kind and compassionate. We really can't say enough good things about Trupanion.
Housebunny813
Easy of submitting claims
Easy of submitting claims
Karen
Trupanion is a good pet insurance for…
Trupanion is a good pet insurance for peace of mind and emergencies. However, they still need to work on coverage. I find it disappointing that exams arnt covered, taxes, and wellness procedures arnt covered. I would think they would want to promote prevention.
CHRISTINA
great response
great response
Ryan
You guys have the best system and your…
You guys have the best system and your process action are spot on. You pay so quickly and respond really well. Thank you
BethVT
My vet works directly with Trupanion
My vet works directly with Trupanion, so helpful!!
Joanne
Trupanion has great customer service
Trupanion has great customer service. Always available to answer calls. Pays claims quickly.
Roger
Well satisfied
Well satisfied. Our pet actually had 2 illnesses, both terminal, and we tried to continue treatment to see if that would change the result, but his condition continued to decline until there was no real chance of survival, so we put him to sleep. Trupanion continued to support that effort both financially and psychologically and we are grateful.
Mary
It was good that Maybelle's visit to…
It was good that Maybelle's visit to Capeside Animal Hospital was partly covered by her insurance.
Robin Koval
Trupanion has been literally a life…
Trupanion has been literally a life saver for my dog. They have been paying 90% of his allergies meds for several years now. Most reimbursements received in just 48 hours. Recently he started having seizures. The Veterinary clinic billed Trupanion and only charged me my portion of his MRI, x-ray, ECG and overnight stay. It's so comforting knowing I don't have to think about giving my little one the best medical care I can find for him.
rickccharter.net
The Best Pet Insurance
Trupanion is easy to use and responds quickly with information, explanations, and payments. The coverage provided is far greater than other companies I have checked with. When those expensive treatment options arise, Trupanion allows to me to choose what is best for me and my pets; not what can I do and still survive financially.
Leslie
I have never been so happy about dog…
I have never been so happy about dog insurance ever! You guys have made it so easy I wish I would’ve had this for my other dog at me the difference between me keeping him and having to give him to my vet because he was so sick after 10 years if I would’ve had this insurance, I could’ve did so much more but we did not make a mistake. As soon as I got a new puppy I called Trupanion and you guys have never failed me not one time. I am so grateful to have this insurance and how fast do planes get paid is just ridiculously fast thank you we love you I don’t know what I would do without you to be honest because even my new puppy has had parasites twice and just little things that I’ve had to bring him to the ER for so thank you to pay and we are fan. I am your biggest fan.
River
Fast review of claims and a fair…
Fast review of claims and a fair rebursment.
Philip
Great service with a smile
Great service with a smile , compassion and genyle card
Brian
It is great having trupanion it allows…
It is great having trupanion it allows me the option to but have to hesitate when it comes to me dogs wellness
Bonita Flanagan
Quick payment at my vet while I am…
Quick payment at my vet while I am there. We have been w Trupanion for several years now. Kind, caring employees always eager to help on phone too!
Charles Hicks
Not your typical insurance company
There is a no-hassle claim process (submitted by vet's office). Claims are paid quickly. If ever a mistake is made -very, very rare occurrence - they take care of it immediately. In spite of having 2 senior dogs with claims for both every month, our premium has remained fair and reasonable. And they are always pleasant and helpful to talk to if I ever need to call them.
Leah
Trupanion is a lifesaver
Trupanion is a lifesaver! They have allowed us to get ALL of the care needed for our rescue pup as she ages and has a complex set of medical conditions. We never have to worry about foregoing expensive treatments because of cost limitations and can always receive the best care without guilt. We recommend it to all of our family and friends!
Kathy Catanzaro
What an incredibly positive experience!
What an incredibly positive experience. Quick turnaround, perfect customer care. I’m so impressed.
Linda
did what we pay for
did what we pay for
Edward
Fast and quick
Fast and quick
Ronald
We had no issues with getting our money…
We had no issues with getting our money back, after we took our doggie to the vet. Easy and very friendly
Elisa
Trupanion is amazing
Trupanion isamazing! I've had my dog covered for 10 years now, and he recently had to have major surgery. Trupanion reimbursed us within 48 hours! They also followed up to say that they could have paid the vet instead of us having the out-of-pocket expense. The customer service at Trupanion is amazing. I highly recommend them!
Cathy
responded in a very short…
Trupanion responded in a very short time with claim information. worth having if you have pets!
Julie
Reimbursements are fast
Reimbursements are fast, client representatives are helpful, and information is easy to process.
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