Trupanion Review
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Reviews 10165 
Linda
Quick and responsive
Immediate reply with coverage even before we left the vet.
Debi
So far everyone that I have talked to…
So far everyone that I have talked to has been so helpful and so sweet as I am dealing with my sweet Maggie’s recent cancer diagnosis.
Esteban
Trupanion saved Loki’s life
Trupanion saved Loki’s life! We had no money for the emergency surgery he needed but Trupanion gave us the peace of mind to focus on Loki as they covered 90% of the estimate and they only took five minutes to respond and approve!
Ann
Trupanion is a lifesaver
Trupanion is a lifesaver, easy to have, and fast with claims and payments. With 3 elderly purebred dogs, I don’t know what I would have done without this superior coverage. It takes the financial factor out of the equation of the decision making. Because of that, my kiddos get the absolute best care possible! Thank you!
ADAM
Thank you so much Erica
Thank you so much Erica. We would of lost are claims, you are the best.Thank You for doing are Claims.
kimberly green
Great Insurance for dogs..
Great Insurance for dogs... fast and easy turn around service.
Anon
Worked with BluePearl flawlessly and…
Worked with BluePearl flawlessly and had approved expenditure in a very timely fashion
Lauren
One Small Suggestion
Would love to be able to subdivide my vet invoices under two different “problems/reasons for the visit” (so to speak). My girl was seen for an allergy-related shot as well as a secondary infection, making the claim submission a little complicated on my end. But otherwise, Trupanion is fantastic! So quick to respond and reimburse. I can’t imagine having pets without insurance now!
howard Eskenazi
Trupanion has always provided excellent…
Trupanion has always provided excellent customer service…they are very knowledgeable about their product and professional. Any claims that are submitted are responded to promptly and deposited within a couple of days. We have been extremely happy that we chose Trupanion for our pet insurance.
Amara
Easy process
Easy submission process. Quick response and resolution.
Darlene
Trupanion has been great for my pet
Trupanion has been great for my pet. Reimbursement is easy with the app. Highly recommend!!
Beatrix Mohsenin
Thank you for taking care of a…
Thank you for taking care of a stressful situation so quickly and easily. What a difference direct billing makes. So grateful that I signed up with Trupanion.
KG
Costs rise exponentially
We have generally had a good experience with Trupanion- they don’t pull any stunts as far as coverage or records. My complaint is the rise in costs - our dog is now 11 and we have had them for 6 years and have had reasonable increases (<10%) each year until this year when it was over 25%. It would be incredibly hard to get our dog insured elsewhere at this point and I’m sure they know that- just disappointed this is how they treat their long term customers (and I’m a vet- definitely no professional discount even though I’ve saved them thousands of dollars over the years in reduced fees and diagnostics.)
Deb
Very responsive and their compensation…
Very responsive and their compensation is very timely as well. Great to work with.
JBAlexander
Always quick and easy online
Always quick and easy online
Keri
Claim Reimbursement Speed
The emergency vet being able to submit the claim and process the credit immediately rather than it taking longer to get reimbursed.
Betty
Automatic billing/payment
This is the first time that I went to a vet who interacted directly with you. The process was seamless.
Janice Coogler
Easy and quick response
It was easy to send in invoices and was given prompt attention.
Hatef
The best and most efficient insurance.
The best and most efficient insurance.
Carolyn
Trupanion greatly helped my very expensive vet bill
I am a senior and funds are limited for me. I made the decision 2 years ago to get pet insurance for my cat due to increasing vet bills. My cat got very sick and needed IV hydration, meds to help with nausea and vomiting, X-rays and labs. I saved over 650 dollars with Trupanion. Trupanion paid their part directly to the vet office, which left me with a minimum payment. This is 1 st time I ever had to use the insurance BUT it is well worth my monthly payment to Trupanion. I highly recommend Trupanion to any one who has a pet because it's peace of mind to know it's there if your pet ever gets sick or injured. THANK YOU TRUPANION
Marcia DeOteris
Always there for our dogs
We have 2 female mixed breeds dogs, both 11 years old now. Unfortunately, our trips to the Emergency Veterinary Hospitals have been frequent throughout the years. As they age, visits have become more about their health than triaging mischevious mishaps…but in all cases, Trupanion has been a financial cushion for us, allowing us to get the proper health care our pups need. Best decision we ever made.
Virginia
Responsive, good communication, helpful
Trupanion has been responsive and helpful from day one, for 5 yeaars! I really appreciate the speed and communication.
Helen
Continuous cost increases
The ease of submitting claims is a definite bonus. However, if we submitted claims to our insurance company for a condition, several times a year and the rates continuously went up, we would not be able to afford health insurance.
Deb Thompson
Trupanion is a dependable choice
Trup. Was there when we needed them. It was amazing to know they had our back and our pups during an emergency at the pet hospital.
Laurie
Quick and easy process
Quick and easy process. Thank you.
Mr. Kim Stockinger
Be specific and follow your claim up with a phone call have had a good experience with…
I have had a good experience with trupanion over the years but I submitted 3 invoices for a specific condition and they split them into two separate categories. I called them to correct this and I’m waiting for an answer. I included the medical summary for this new condition hoping they would understand
Jan H.
fast response on invoices
I submitted my invoices online one day and it was processed and approved the second day. It is faster than I expected.
Xe
My dog had 2 serious illness in last…
My dog had 2 serious illness in last year. Trupanion came through, covering most of her care. Thank you!!
Judi
Claim processed quickly
Claim processed quickly. Benefits explained what was covered and why. Website easy to navigate to monitor progress.
Darlene
Best care options because of Trupanion!
So great to know that even expensive options are possible if needed in my pets' care! Trupanion is very responsive and prompt in either payment or reimbursrment!
Barbara
No hassle
Was absolutely seamless to submit via our Vetinarian and I got a credit right away.
Nicole Jacobsen
Peace of mind when we needed it most
When our dog got sick, everything happened so fast. We had to make decisions quickly on what diagnostics and treatments we could authorize. Thanks to Trupanion, we could focus those decisions on what was best for our good boy. The vet staff all breathed a sigh of relief when we told them we had pet insurance through Trupanion, they’re the very best. When I called at night while our dog was being kept overnight to ask how this would work, the pet advisor who answered (no long hold times) was compassionate, patient, and clear on every step. They truly made a difference in our lives, I could not be more grateful.
Patricia
every claim has been handled swiftly…
every claim has been handled swiftly and clearly! When I've had a question they were easy to explain! The app to file on a claim takes 5 minutes ! Good job Trupanion,
Steven
Trupanion Insurance is worth it
Trupanion Insurance has saved us thousands of dollars over a period of 5 years. Our dog Sugar (German Shepherd) has required major surgery recently and is being treated for Hip Dysplasia. Both the surgery and the medications are covered at 80%.
Lisa
Trupanion helped us save our dog
Trupanion helped us save our dog! We had an emergency when our dog came down with a serious case of pneumonia. Trupanion paid the emergency vet directly and covered a good portion of the cost. The vet was able to call Trupanion and work with them directly so we didn't need to worry about that during a very stressful time. Our dog is recovering thanks to amazing vets and the help of Trupanion!
Julie
Empathetic and Kind
When we had to put our dog down due to illness, Trupanion representatives at both the chat stage to cancel the contract and the email stage to submit a final invoice, we empathetic and kind. It was so much more than just a routine process for them. The interaction showed they care about dogs and the impact of a loss on our family. Highly recommend Trupanion!
Adam
Trupanion is the Gold Standard
Overall product! Customer service! Fast review times! Direct vet pay!
Steven
So thankful for Trupanion
Trupanion made our emergency visit with our dog so much less stressful. They paid the bill upfront and were so easy to communicate with.
jim cote
Quick turn in reimbursement- fantastic
Quick turn in reimbursement- fantastic
Brenda LookingBill
Great service
Great service and polite people.
jgavin
Great response time.
Great response time.
Mira
Incredible service
Incredible service, super fast approval within minutes direct to the vets office.
Louise.
Trupanion, the absolute best!!
After thirteen years of pet insurance with Trupanion, we have only good things to say. Their prompt responses and payments soften the stress and worries associated with our sick pets. The employees are pleasant, knowledgeable and empathetic. Thank you Trupanion!
Carolyn
There when it matters the most
There when it matters the most. :)
Sandra
Best pet insurance ever!
Best pet insurance ever!
Hand Ellefson
Trupanion was amazing
Trupanion was amazing, I will certainly use them again.
Jean
Easy process
Easy process, quick resolution
Shavetta
Paid outright
Paid outright. I knew my portion before picking my puppy up from the vet.
David
Thank g-d for Trupanion
Always a good experience
Margaret
Claim submitted while at pet hospital…
Claim submitted while at pet hospital and approved fast! Very easy process
Frank Arambula
Made the claims process so easy
Made the claims process so easy. The vet submitted the claim and trupanion took care if it immediately. No delays, handled everything in an expedient manner. Very pleased!
DOG AS COPILOT
10 Years of Safety
I started using Trupanion 10 years ago when I got my standard poodle, Becky. I had a horrible situation a year prior with another standard poodle, where he almost didn't get the life-saving care he needed after a car accident because I didn't have a backup plan for emergencies. I swore, after he recovered, that I would never let myself be in that position again. I currently have three dogs enrolled in Trupanion, and I plan to add any future dogs to my plan. The peace of mind I have that I will never again have to choose between keeping a roof over my head and caring for my dogs is beyond priceless. Trupanion has been a literal lifesaver for Becky and Bug. Solstice hasn't needed it, so far, and my fingers are crossed that he never will, but I am glad the option is there. Every single time I have had to call or submit a claim I was treated with kindness. All the reps always ask how my dogs are doing, and they seem to really care about the answer. When I had a problem with a claim a few years ago, the two people I spoke with were both able to identify the problem and help me rectify it so my dog could get care. Trupanion has worked with my local emergency room to pay my bills directly, which is always a blessing. When I first added my third dog, the cost was almost half of what it is now, but the cost of veterinary care has almost tripled. I went online to review what I'm paying for and see if I could reduce the cost, but when I compared what I have paid vs what I have been reimbursed, I found that I am happy with my current cost and my peace of mind.
Carol
We got Quick customer service
We got Quick customer service. Would I get a discount adding a second pet? Is there an APP I can download on my phone?
Nicolette
Peace and processing
When I adopted my pup the vet recommended Trupanion and I signed up immediately. I am a new pet parent and had no idea about my puppy’s health history. In two months he’s needed surgery and had an ear infection - Trupanion handled the coverage before I even left the vets office! They communicate well and process quickly. This experience has given me such peace of mind.
CatMom
Insurance that is easy!
My bill went from over $1000 to just over $100. The vets office took care of all the paperwork. I didn't have to do anything except let the office know I had Trupanion.
Mike
You are charging me 10% on my $250…
You are charging me 10% on my $250 Deductible, yes I paid it under protest. Complaint has been sent to insurance commissioner. Would not itemize what you paid and didn’t pay say they couldn’t provide the invoice to me because it was hippa protected. I sent the invoice for payment, I need to know what you paid on and how much. Customer service rep was very rude.
Dale
Very
Very, very quick response on what/how much would be covered while we were in our Vet's office which enabled us to make a decison on whether to have a CT scan done on our dog's leg.
Geena
Quick response
I appreciated the very quick response I received during a very stressful situation.
Suzanne
So far I have been very impressed with…
So far I have been very impressed with the service and timely communication. Trupanion has covered everything with no questions as outlined in their policy.
Alison
5 stars is easy to generate claim
5 stars is easy to generate claim
Gail
Trupanion is our HERO!
I hope my dog, Bentley never needs the services of Trupanion, however, life happens and we have had coverage for our 2 dogs through Trupanion for many years. I like the advantages covered in their 90/10 program and it is worth every penny for the feeling I get knowing my dog will never have to suffer because I can't afford to pay for a sick visit during my retirement. Our dog got sick with nausia and throwing up for no apparent reason. We got in as soon as we called and my vet filed with Trupanion before we ever left the Vet. We knew by the following day what we owed and what Trupanion paid. We were more than pleased with the amount covered.
Tammy
Easy to use this insurance
Easy to use this insurance. Paid vet directly so no paperwork or having to pay up front then wait for reimbursement
Gerald
Trupanion quickly reviews my claim and…
Trupanion quickly reviews my claim and gets me a payment quickly. They are easy to work with and give great feedback on my policy.
Margaret
Easy and Responsive!
The app is so easy to use and response time is great. I am so glad of all the companies out there I chose Trupanion!
Paul
You guys have paid my claims every time…
You guys have paid my claims every time without ever questioning or any kind of hassle. This is how insurance companies are supposed to work and I’m glad that I have you for my pet.
Lynn
Regional Vice President
Timeliness
Daniel
Always there and always care
Always there and always care. Trupanion has good, warm, honest people who love animals and the people that own them. They are very much appreciated.
Veronica
Great customer service
Every time I've called the representatives have been kind, caring, and wonderful to work with. I would rate the insurance 5 stars but have some frustrations based on coverage exceptions and also the policy when moving from a $0 deductible plan and paying a higher premium to a deductible plan with a lower premium - it is frustrating to get charged a deductible for an item that has already been 'paid' under the $0 deductible and feels like a way to get double payments from your customer. Our pet also experiences the same injury repeatedly which have been considered as individual events which we have had to file an appeal to be reviewed. Trupanion has been great in their communications and timeliness so I expect to continue having an overall good experience. Not to mention they're one of the only insurance options that covers so much of our pets expenses.
Mandy
So thankful!
We were on a 30 day free trial period provided to us by our breeder when we adopted our Pomsky and never expected to actually need to make use of it during the trial, however, with a week left on the policy our puppy decided to swallow a coin within half a second after it was dropped on the floor. We rushed him to the emergency vet and after a $700+ bill later I submitted the claim the following morning (the hospital didn't accept direct pay) and it was approved within 24 hours. The quick and friendly response from all of the customer service agents I spoke to has earned them a customer for life. I chose to stick with Trupanion and continue his policy once his free trial is up. Highly recommend this company!
Claire
The woman I spoke to when I called to…
The woman I spoke to when I called to inquire whether Riley's allergy meds would be covered was very nice and helpful. The website is very easy - I uploaded the invoices and I got a response back the next day. I used Trupanion with my last dog too and have been very happy with it.
Courtney
Forever grateful for Trupanion
In the 11 years I’ve had my dog he’s never been sick, until one day he was suddenly, critically ill. Knowing he was covered by Trupanion made every decision a little easier, not having to worry about affording his care. He was treated by two different ER hospitals and a specialist for surgery. One hospital was able to work directly with my insurance which made things seamless. I was able to submit my invoices online from the other facilities and receive reimbursement promptly, which was directly deposited in my bank. My dog survived his sudden illness, and Trupanion quickly stepped up and paid for most of his care. I am forever thankful.
Lynne Morgan
Filing the claim was easy, completion of the claim and payment was expeditious!
Filing the claim was easy, and fast. Approval came within a couple of days and payment was processed within 24 hours. I was provided full details on what was and wasn’t covered in my claim and was updated daily on the progress of the claim. I would recommend Trupanion to anyone looking for pet insurance!
Sonya
Everything was so easy
Everything was so easy
Kelly
My puppy ended up needing major surgery…
My puppy ended up needing major surgery due to a cyst removal. Trupanion made a very emotional time for my family a lot easier financially. We never thought an expensive surgery would be needed at such a young age. Thank you Trupanion!
Thomas
Their response time is very fast,they…
Their response time is very fast,they are very pleasant answering your call,they are very knowledgeable about your concerns, and they are very efficient. I would recommend this company to anyone looking for good animal insurance. Very well pleased.
SHARIF
The insurance was so fast and covered…
The insurance was so fast and covered so much!
Jamie
Filing our first claim was super simple…
Filing our first claim was super simple and we got a fast response. We also love that you work directly with vet clinics
Meryl
This was my first time submitting a…
This was my first time submitting a claim. I called first to get a quote. The rep was so nice and informative. My claim was reviewed that day and a quote was given. I submitted the claim and it was paid to the vet right away.
Michael Hoffman
Truly great company
Truly great company. I always had confidence you had our backs. My pet Yurei had coverage thru her operations. And we always found your people competent, pleasant and compassionate. Wonderful. Thanks.
janice carter
I have had 3 English bulldogs and 4…
I have had 3 English bulldogs and 4 frenchies insured with Trupanion. I can say with certainty that my experience has always been super positive. I always recommend Trupanion to anyone who needs insurance for their pets. Thank u Trupanion for always being so caring and lovely to deal with. Sincerely Janice carter
Tom
Always a quick response
Always a quick response. Promises kept.
Cynthia
Pet insurance is a must!
The response was quick and the different bill from more than one site we easily combine since it was one illness for my doctor
Laurie
Clover's mouth mass
Trupanion responded quickly and efficiently; which I really appreciated! It was a time of stress and worry with our pup and it was such a relief to not have to think about insurance matters.
Steven
Excellent insurance
Easy to use and straightforward policies that are easy to understand. They have policies to fit any budget. I have had them for two of my dogs over the last 15 years and highly recommend them. They repay claims quickly and with no fuss. It is easy to submit them online as well.
Pedro Zayas
Helps a lot
Helps a lot with the vet bills with out any questions. I'm still dealing with my dog and they are still helping
jill levi
Prompt decision
Prompt decision. Much appreciated
Betsy Guimond
Pretty easy to work with
I think they were pretty easy to work with, the website is easy to navigate and uploading a claim is a breeze. I did not have any trouble with reimbursements but was worried that I would because I have read some reviews that this might be a problem. That was not my experience. I will say that they are expensive but the series of claims that I did make made it so much easier to get the best care for my pet while she was ill. The bills were steep and my husband had been laid off, it made a big difference for us. My girl died recently and they made it very simple to cancel the insurance. All in all, I am glad I had it. Given my budget though, I would probably self-insure another pet by putting money in account set aside for emergencies. Vet care is expensive and unlike the before time, I think I am going to have to budget for it.
Rachel MOHL
Trupanion Is A Lifesaver
Trupanion has been a life saver for our now four year old yorkie mix. Every issue we have had with our dog has been covered. If I have a question about anything, customer service has been kind and helpful. My dog unfortunately suffers many ailments and Trupanion had been the best choice for our little family. Through anaphylactic bee stings, stomach issues and knee surgery, Trupanion had helped us each step of the way.
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