Trupanion Review
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Reviews 7462 
Karla Watts
Great customer service
Great customer service
Mark Rose
Claims are always handled quickly
Claims are always handled quickly, and customer service, though needed rarely, is amazing!
Charity Murtha
Christina was very patient and kind as…
Christina was very patient and kind as I had a lot of questions to ask and she answered them all in stride and even took the time to explain some of the answers so I could understand better.
Schuyler Kent
Highly recommend
I got Trupanion when my dog was 9 weeks old. I think I used it once in only 6 years. I had been thinking, well it’s a lot of money, my dog is only 6yo, am I doing the right thing paying into this? Then, without warning, my dog became ill. Within two days she went from eating and seeming fine, to being diagnosed with an aggressive, blood cancer. There had been no warning signs. Sadly, by the time she was diagnosed, my dog’s chances of survival and quality of life through aggressive treatment were at almost zero, and she was obviously suffering. We had to let her go and it was the hardest thing I’ve ever done. The ONLY thing that made it slightly more bearable, was knowing because of Trupanion, we could say to the doctors, “whatever you have to do to diagnose and help her, do it!” without thought to the cost. Trupanion really stepped up, approving all procedures, scans and testing within minutes. It was one less thing to worry about. I don’t regret having Trupanion because I know, in our quest to save our baby, we left no stone unturned. Now we have a new puppy and the first thing we did was sign up for a new Trupanion account. Highly recommend.
Theresa B
Service and knowledge
Lee, the person who answered the call and processed my enrolment was excellent! She was rofessional, kind, and extremely knowledgeable in the policies. Upper Mgmt, she is a keeper!
customer
Bill Pay Option
I was disappointed that Trupanion doesn't allow bill pay options...only cc or direct withdrawal. This was almost a no-go for me. However, I did receive a call back from Trupanion who explained their billing system and wanted to check to see if I had any other question. I appreciated speaking with a live caring person on the phone. And while I still wish bill pay was an option, I am not disappointed with my decision to sign up with Trupanion.
customer
Easy process to reach my insurance…
Easy process to reach my insurance person who was able to get a quote, and sign up / purchase / submitting payment was very easy.
JW
Easy, clear directions
Easy even for an old geezer like me.
Dawn Bates
Trupanion is always there for us!
Trupanion is always there for us and we get reimbursed immediately when we put in a claim. It puts our mind at ease in case anything big happens to our dogs. One of our little dogs almost died several times as a baby probably would not have survived if it wasn’t for Trupanion. She cost us over $25,000. Thanks for always being there for us!
Art By Kira k.
Getting a quote was easy
Getting a quote was easy. Messaging with customer service was easy. Not a long wait time and they answered all my questions.
Michael Glatz
Very good customer service
Very good customer service. All of my questions and concerns were dealt with while I was on the phone with the customer service representative. Good rates and easy to set up a payment plan. Thank you.
Krista Pakenham
The lady I worked with on the phone was…
The lady I worked with on the phone was super knowledgeable and helpful. She made the experience quick which I appreciated.
Kathy
I dealt with Trupanion with our last…
I dealt with Trupanion with our last fur baby. When you are going through a very rough time emotionally, because your pet is sick or hurt it makes the decisions easier as to how you are going to deal with the situation. Trupanion had my back in both cases and all the right decisions were made. I miss my baby girl, but I know that everything that could be done was done. So, I now have a new fur baby and it was a given that Trupanion would be the health insurance I would go with. Thank You Trupanion
Lindsay Leal
Call over chat because chat agents are ignorant :)
Giving my review a 3 star because of the person I talked to on the phone. This review would be a 1 star if it wasn’t for him. Honestly wish I had an email I could contact to put in a complaint about the last chat agent I spoke to. I told him to put in a note of a complaint of his service but he ended the chat immediately so he probably didn’t. So I’ll leave it here instead. Absolutely rude and ignorant chat agent. Considering I also work in insurance and wouldn’t be able to act that way to customers at my job was just absolutely floored :) The call agent I appreciated and he’s the only reason I didn’t cancel my service completely. The chat agent I spoke to before the person on the phone left a bad taste for me though and seemed like he knew absolutely nothing and was completely rude and defensive about it.
Rick Bendall
Exceeded Expectations
We picked up our pup from a breeder in Red Deer, Alberta who highly recommended we consider Trupanion for pet insurance needs, Trupanion provided one month free trial. Our call with Trupanion customer representative was handled in a very professional manner with all our questions being answered. We would highly recommend that pet owners consider pet insurance requirement from Trupanion.
Christopher Bee
Easy to get started and great rates.
The process to shop for and start insurance for my pet was very user friendly. The rate was very competitive and the coverage is great! They take direct bill at the clinic I use and the chat support was amazing when I had questions.
barbara
5 Stars all the Way!
Bella has been insured by Trupanion for over 12 years, and I can confidently say it has been a lifesaver. Without Trupanion's support, my beloved dog wouldn’t have survived breast cancer, nor would she be receiving the care she needs now for heart failure. Because of this incredible pet insurance, I’ve had the financial freedom to choose the very best care for Bella, giving us precious years together we might not have had otherwise. Every time I see a significantly reduced bill at the veterinarian, I feel overwhelming gratitude for Trupanion. Their coverage turns an otherwise daunting expense into a manageable one, and for that, I’m more than okay with rate increases—I know the value is unmatched. The peace of mind they’ve given me, knowing I can always get the best care for Bella without hesitation, is priceless. Thank you, Trupanion, for helping me provide my sweet girl with the life she deserves and for making this treasured time possible. I am forever thankful.
Theresa S.
I think it's great that you pay the…
I think it's great that you pay the animal hospital or vet directly instead of reimbursing me. Believe me, that is such a relief.
customer
Easy to read details.
Easy to read details.
customer
Very friendly
Very friendly, helpful, and knowledgeable
Mel
Easy-Peasy
The sign up process was easy! Trupanion sends great emails and the site is easy to navigate.
Jenn the Queen
So far, So Good
So far, so good. After looking at multiple plans, I went with Trupanion. The sign-up process was easy and fast. They’ve sent me several emails to help me get my account set up. I selected direct deposit, which is very convenient. No complaints.
Derek “Hyduken” O'Driscoll
In times of financial crisis trupanion understands and will help
I needed a payment postponed due to an ambulance bill. Without any judgement they helped me preserve my fur babies coverage, which truly means the world.
Charlene
Easy to sign up for
Easy to sign up for! I hope it is as easy to use. Thanks, Charlene
Amanda Bragg
The experience was super easy to…
The experience was super easy to navigate and they were really sweet and patient with me.
Lesia
Fast and easy.
Fast and easy.
Customer Christiane Flesch
Very helpful explaining things to me ,and not rushing me or pressuring me!Thank you
Very helpful explaining things to me !
Flora Foote
They went above and beyond to enroll…
They went above and beyond to enroll Molly .Great service ,Ashley!😊
brenda ellender
Dog Contesf
I entered my dog, Peanut, into the contest but don’t see him listed!
Sarah Janette Moore
Excellent customer service
Excellent customer service, very helpful and polite representative named Max. The experience was very nice!
Susan
Trupanion doesn't dodge reimbursements like other plans
I have had Trupanion policies for almost 10 years. They have always come through with honest determinations of my claims. Having paid the premiums for years for healthy pets, knowing Trupanion doesn't try to dodge reimbursements is such a good feeling when my fur babies need medical attention!
Denise
Positive experience with Trupanion
Trupanion covered my cat’s issue with weight loss. Provided the invoice and paid the deductible and Trupanion reimbursed me for the change. They were very efficient in the processing of the claim. The claims reps were very compassionate and helpful.
Jenn
TRUPANION IS AMAZING!!!
I am incredibly grateful for the amazing services and support provided by Trupanion. I signed up when my sweet pup was only a few months old. He developed both environmental and food allergies at a young age and his care was covered without question. Sadly, we recently had to say goodbye to our little man after an unexpected and short-lived battle with an aggressive form of cancer. Trupanion gave us the gift of allowing us to focus on getting him the best care possible which included his hospital stay, diagnostics, medication, surgery and a multitude of other items. The outcome was certainly not what we hoped but the kindness extended by Trupanion exceeded our expectations. Not only did they promptly take care of a very large payment to the hospital, but they sent a lovely condolence email. We didn’t have to worry about any of this while in the midst of our overwhelming grief. Trupanion also mailed a handwritten sympathy card with much needed words of encouragement and support. It’s clear they have a love of animals and realize that they are family to so many of us. I get that they are a business, and as with any good business will want to provide great customer service. Arguably that’s what we pay for as customers. BUT they have always gone above and beyond. You can just tell when a company and their employees actually care. I have and will continue to recommend Trupanion to anyone bringing a beloved pet into their home. They truly made me feel like my pup and I mattered which is priceless in my opinion. Thank you Trupanion. I will be back if or when my heart can handle the addition of another pup to our home.
Lisa M
Check the spelling of all words on veterinary invoices.
My dog has been covered by this insurance since he was three months old. He is now starting his third insurance year. He is a retriever and while running for a toy, his legs went out to the sides like doing the splits! It was awful & he was in a lot of pain. When I called Trupanion the representative was very compassionate and kind. She advised me to take him to the vet. I took him to the vet the next morning and they did x-rays. I paid for his service upfront because they did not have the direct pay software with Trupanion… In fact, all the Vet’s that Trupaion’s website referred as direct pay with Trupanion Software did not have that system set up! I submitted the claim for my dog’s, x-rays and exam. I got a reply that they received the claim and I would be hearing from them shortly. When I checked back on the claim after 48 hours, it still showed that it was pending and that it would take longer than usual due to it being his first time at that vet. A couple weeks later, my account still showed the claim as pending, so I called again. I found out that the invoice had a typo on my dog’s name. The vet had put the letter “S” instead of the letter “F” at the beginning of his name. I never received a notice from Trupanion that there was a problem with the claim, due to the name not matching the name on my pets policy due to the first letter being an “S” instead of an “F”. I was told that I would have to file a brand new claim after the veterinary fixed the invoice typo and wait for them to review the claim again. I submitted the exact same invoice from the vet with the “S” now changed to an “F”. I think it’s awful that Trupanion did not notify me that there was an issue with his name and a possible typo. In fact when I called, they said I sent in a claim for a new dog that was not on my insurance!! All this due to a simple typo!! I only have one dog. The dog, the description of the dog, and the x-rays Trupanion received from the vet are all about my dog. My one and only pet that I have. This dog has been insured by Trupanion his whole life so far. Lesson I learned…always check spelling! I hope by writing this review, it will help Trupanion in the future to notify their customers when there’s a problem with the invoice and claim. Especially one like this that is an obvious typo! This was a very simple click on a keyboard and the veterinarian changed that “S” to an “F” immediately while I was on the phone with them. The Vet Hospital was apologetic however, I have waited over two weeks and I still would have no idea that there was an issue if I had not called Trupanion again.
customer
The representative was extremely…
The representative was extremely helpful with the questions I had asked
Corina
Outstanding insurance
Outstanding insurance! My sweet little pup was seriously ill(we almost lost her). The coverage from Trupanion has been a true blessing. Trupanion was there from day one and still proving amazing coverage! We never had to worry about the finical aspect, due to the excellent coverage! She is on a long road to recovery, improving every day :) Thank you Trupanion
Danika Jaramillo
They were so kind!
They were so kind!
BillieJean Bunyan
Great company to deal with
Great company to deal with. I just set up insirance for my kitten and my representative Brittany made it a breeze to chose the right plan. I feel confident chosing this company for my fur baby's coverage. Would recommend :)
Bentley
Good service
Employee gave a lot of information on policy. Used plain english to give me peace of mind I was choosing a good company.
Jeff R
Get this insurance... no, really.
I've had Trupanion coverage for my 8 year old dog since she was 8 weeks old. Nothing but good experiences with them. I recently adopted a 3 month old puppy and adding her to my account was simple through their app. I'd recommend Trupanion to any pet owner.
Pankaj Joshi
Been with Trupanion for 4+ years.
Been with Trupanion for 4+ years. Great customer service and very efficient and fast claim process. Absolutely a pleasure to have Trupanion on my side.
Jill
My little rex was taken to hospital…
My little rex was taken to hospital unable to breathe he was incubated than had surgery to remove a mass in his neck back home healing we thought we were good than he couldn't breathe again back to hospital where he was incubated again my poor little teacup poodle we thought we were going to loose him after a couple surgeries and a mass removal diagnosed with pulmonary hypertension and placed on medicine for life he is thriving thanks to trupanion all bills paid directly to hospital all medicine covered no problem and any issues we did have were dealt with immediately with excellent customer service would recommend to anyone and our little rex would too.
Cherie Pilipow
Awesome experience!!
My experience was very wonderful and the people involved are very knowledgeable.
Melodie
Recently Lilly has had some joint pain…
Recently Lilly has had some joint pain in her front paw that required her paw/arm to be bandaged up for four weeks. The staff at Trupanion were so easy to talk to and they made the claim process so easy and stress free! I highly recommend Trupanion for all yiour pets health needs! Thank you, Trupanion Staff! Melodie and Lilly!
Talley Sullivan
Pet insurance is a responsibility.
Pet insurance is a responsibility a pet owner can and should do for peace of mind. We are on our 2nd fur baby with Trupanion, our first fur baby became very sick very fast at 5 yrs old. During the difficult 48 hours before his death Trupanion was on Q from one vet to the next for more advanced medical emergency care. They gave fast quotes with the vet’s recommendation, emails were sent to me for reassurance that they are right by my side through this difficult time. When our fur baby didn’t make it, they took care of the bill hassle free, they sent their condolences, reimbursed my premium for the month he passed, closed my file and even sent a sympathy card signed by staff members in the mail, all that without me lifting a finger. Yes premiums can be higher then expected but you would not drive your expensive vehicle without insurance because the out of pocket repairs can be pricy so why wouldn’t you insure your pet, they depend and rely on us for their safety, security, health and care. 10/10 from me, thank you Trupanion.
Star
Incredibly grateful
I am so incredibly grateful for Trupanion. I got the pet insurance just out of an abundance of caution, fully expecting I'd just be paying for peace of mind. Well, my girl ended up with mammary tumors ($900 surgery during COVID times), then heart issues ($600 echo once a year plus meds), needed a TPLO and patella surgery (almost $7k), dislocated hip with emergency surgery ($2k), liver biopsy surgery and treatment for PVH ($6k), arthritis (gets Librela and Adequan shots monthly for a couple hundred bucks), allergies (gets Cytopoint injections), now Cushing's—she is the sweetest girl, a rescue with a tough past, and she has probably cost these people way more than they bargained for by now because our monthly payment is still only $116 and her meds alone are more than $300/mo, but Trupanion is so sweet and gracious about everything. My only regret is I wish I'd paid more for the complementary care (acupuncture, physical therapy, etc.). Insure your animals when they are young. The rate does go up just with inflation or if you live in an area where veterinary care costs more, but they don't charge more as the animal ages or as they develop more issues, and bless them for not dropping us after everything that is wrong with my dog. Get the most coverage you can afford, even if it's a stretch, and pay that premium with a smile every month. If your animal lives long enough, you will eventually get everything you paid and more back in coverage. A $500 lifetime deductible per issue and then 90% coverage for everything but basics like exam fees—that is ridiculously good coverage, especially as vet care keeps going up. I wish Trupanion covered humans; I would switch myself over today. They are also just very sweet. Every time I have to call, I have an excellent and happy interaction. I just called today with a silly tech question and Vanessa was so kind and even wished my dog well. Do be prepared to wait a little for payouts; it's not instant. But it is very quick all things considered, and I always get the payout before my credit card bill is due. I had a few issues with the automatic AI on reimbursement submissions, but they always fixed it quickly and easily when I called. Trupanion is run by angels. I recommend them to everyone. If you're reading this, Trupanion, thank you!!
Francesca Vogel
It gives me great peace of mind having…
It gives me great peace of mind having Blaze insured with TruPanion. Just in case of a medical emergency I know i have him covered. My sweet dog Lerry got bit by a rattlesnake snake and all his care was covers too. The process with TruPanion was seem less and I didn’t have to worry. I highly recommend TruPanion to everyone.
⚓️ H ⚓️
Amazing people, Amazing plan
An amazing insurance, amazing staff, amazing experience Thank you all!
Agnes Anthony
Trupanion is very fast when it’s time…
Trupanion is very fast when it’s time to reimburse and they are very prompt in communicating. I would highly recommend!
Irma Mercado
A Good Pet Insurance Company
Every time I called Trupanion, all the representatives have been kind, attentive and helpful. Throughout Happy’s diagnosis and treatment, Trupanion has been quite diligent in processing the claims.Once I submitted my claim, I right away get a text from them, stating that they have received it and in a matter of a day or two the money is in my account! I’m very pleased with how they have handled the claims I’ve submitted, as well as all the representatives I’ve spoken to.
Beverley Chevrier
Fantastic service
Their customer service is truly fantastic and they are very transparent with their coverages. I also like that you can reach them 24/7. They also cover a bunch of stuff that others don't.
Roger M Beverage
Questions were answered clearly
Questions were answered clearly. The coverage and non-coverage issues were set forth at the outset.
Gilles
Always had good service when them a…
Always had good service when them a when I had to put my last dog down they were very caring. Now with my new puppy had her vet check within a couple of hours they made coverage simple and quick also at my veterinarian hospital the billed them directly an within a very short time the amount they covered was deducted off my bill. I highly recommend them for health coverage for your pet.
JEFF CUSH
They came through on the big things
I had not great things to say about them early in my dogs life bc they weren't paying for vet visits and some allergy related things that were considered preexisting conditions, but he's recently needed surgery and they came through with flying colors. I am so grateful for them and their support.
Teresa Hall
I am beyond grateful to Trupanion
I am beyond grateful to Trupanion for providing coverage for my dog. He has needed several very expensive diagnostic tests and most recently a very expensive surgery. Trupanion has covered it all and approves my claims in under 24 hours. The peace of mind I have knowing I can just say "yes" to give my dog what he needs is priceless. Thank you, Trupanion!
Lindsey Pelechytik
Great company
Great company. Fast and efficient. Have been a client for 3 years plus and am very satisfied
JG
Absolutely Worth it
Absolutely Worth it! Although I wish it covered emergency Consults, and the HIGH Ontario Taxes, but in the end having Trupanion is worth every penny. It takes just 1 incident/illness for your baby, that could be thousands of dollars. This may leave you with a terrible choice in whether or not you can save your furbaby if you do not have insurance or the funds to make life saving decisions. With Trupanion, you get peace of mind knowing that they are always there to help and you can give your pet the best Vet care, specialist care, medicines, tests they need without the worry of massive costs out of pocket. If your vet doesn't direct bill to Trupanion, just talk with them about it, have Trupanion even call them. There will always be out of pocket costs, but having insurance definitely relieves much of the financial burden, allowing you to give your pet the very best care when they need it most. 24/7 they are there, and their knowledgeable team is always friendly and a pleasure to deal with. I am so happy to have both my kids covered! I've incurred a few major extraordinarily expensive situations with my kids, and absolutely life saving decisions were made, only because I have Trupanion. If not for them and the coverage, I could not have helped my kids when they truly needed it. I would have had to let my girl go in April, just a few weeks after I had lost my boy to HSA. Trupanion saved her life!
Diane Wolfman
I’ve been with Trupanion for just over…
I’ve been with Trupanion for just over 3 years now. I have a gorgeous Black Lab named Lupo & we both love Trupanion Very friendly staff & I love staff who care so much about fur babies I appreciate you all! Thank you so much
Angus W MacDougall
So far so good
So far so good. My first experience with pet insurance and it was a positive one. Knowledgeable helpful staff. Clear and precise communication. I was very impressed.
Jessica Liesemer
Thank you, Trupanion!
Trupanion gives us the confidence to take our curious and energetic little fur-ball out on adventures to the lake and mountains. It is comforting to know Trupanion is there to help if, for some reason, something accidently happens. It is important for me to protect Rocky because I never want to have to face an impossible choice if something were to happen and if finances becomes an issue. Thank you for your outstanding service and giving me piece of mind!
Jane Doe
Trupanion is a MUST-HAVE, don't wait!
I got Trupanion after extensive research back when we got our dachshund sisters. They were puppies in 2019 and being COVID dogs, they didn't get all the socializing and training they deserved. 2024 and they have now saved both of my baby girls from life-threatening conditions that I NEVER would have been able to pay for on my own, especially since they happened back to back, one in 2023 and the other only a year later. I will be a forever customer to Trupanion. Don't wait any longer, stop hesitating and just get it, you won't regret it and your furbaby would thank you if they knew it saved their lives!
Roberta M.
Easy to make claims with friendly on…
Easy to make claims with friendly on phone ! Understanding of my pets distress ! Mine too!
Murdoch R MacMillan
Great insurance company to deal with
Great insurance company to deal with
Joanne Latosinszky
I was going to cancel my Trupanion…
I was going to cancel my Trupanion cover for my dog Duncan. He has seasonal allergies that are quite expensive. I did not think they covered the allergies. When I called Trupanion they informed me that they do indeed cover these expensives and in fact told me to submit past expensives. I was overjoyed and elated and would recommend Trupanion to all my friends. After telling my Vet of my experience they recommend Trupanion to all their clients. Also submitting claims is quick and easy. Thank you Trupanion.
Nancy Nixon
They stay by your side all the way thank you 🖤🐾🐾& 💖 me
Chase is a blk English Labrador , got him at 8weeks old.y Chase is my best friend and the only 4 legged son We have. Chase, has been through a few puppy accidents, most recently he has a skin allergies do to a bath from a popular pet store. Also going for knee surgery in a few weeks. 🥲 Bottom line have Trupanion ins. Has been great with us. Thank you, all
Steph
New Puppy Parents
Getting our new puppy, Ozzy, signed up for Trupanion was quick and easy. The whole process took less than 10 minutes. It gives me such piece of mind knowing that my little guy can get the care he needs should the unexpected happen.
Brian Gerrior
Trupanion has been a true health…
Trupanion has been a true health partner to Sophie and always there for support! I can’t think of a better plan to have for your pet when it comes to health care! It’s been almost seven years with Trupanion and it has been the best support program for Sophie and her health! Thank you Trupanion for being there when I need it most! Sophie!!
Emel
I chose a deductible of $1000 with 90%…
I chose a deductible of $1000 with 90% coverage for each of my two dogs. One of them has had an injury/surgery covered but we still have paid more in insurance than his total expenses but the other one has had twice what we have paid out, covered, so were still ahead by thousands. Really love the ease of getting claims covered instantly at the vets office and not having to remember to submit like you do with Figo insurance.
Sandra frater
Easy peasy
Quick easy and professional
customer Diane
Very nice young man named Dante was…
Very nice young man named Dante was very knowledgeable and extremely helpful
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