Trupanion Review
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Reviews 7938 
DAGIS
The person who took our call was…
The person who took our call was knowledgeable and professional
Nancy Sheffer
I am a brand new customer and have only…
I am a brand new customer and have only signed up. Customer service was very good and look forward to taking care of my new puppy with your help.
Olga sancerni
excellent and so helpful
excellent and so helpful
Wayne Rayan
You are AMAZING Trupanion!
If it wasn’t for Trupanion, I don’t know whether our pet would still be around. Our male Aussie rescue has had so many health issues and Trupanion has been there to reimburse immediately and whenever we’ve needed to get a hold of somebody to help us, it has been such a pleasant experience. There’s compassion and understanding whenever we talk to somebody. Thank you so much, Trupanion!
John ODell
Easy
Easy, affordable
Romeo
the rep on the phone named Alison
the rep on the phone named Alison. she was a pleasure to speak with and answered every question i had promptly and professionally.
Deborah
Enrollment was easy
Enrollment was easy. Everyone I spoke to was very knowledgeable and patient. I feel confident that I can always contact your representatives and get the help that I need.
Christina
Easy sign up and to understand
Easy sign up and understand exactly what your plan entails
Jessi
Questions answered
They told me all about the service provided! And answered any questions I had.
Martha
A great company
Everyone I spoke with was extremely helpful and patient with my questions. I feel confident in my choice of Trupanion for my cat’s pet insurance needs.
Krista
Amazing representative
I ended up not being able to make my new selection for adding pet insurance online and had to call the hotline and it was an absolutely amazing experience. I talked to a very nice woman who helped do the process for me. She was very nice. I really appreciate having good communication with representatives for companies.
Jim
Aaron was very responsive and…
Aaron was very responsive and knowledgeable about the specifics of the policy.
Renee
positive
positive, good listener, finds solutions not problems, thinks outside the box, very pleasant, engaging.
Thomas Markel
Easy
Easy. Clear.
Wendy
I signed up a few days ago
I signed up a few days ago. The gentleman that helped me was very knowledgeable and professional. I helped me decide which was the best fit for my situation.
Anthony
Rep exlained everthing.
Rep exlained everthing.
Laura Roach
Really helped me out in a pinch
Really helped me out in a pinch
JOEL MARTINEZ
I was having a problem register my pet…
I was having a problem register my pet online so I called customer service. I am bad with names, but I believe Max helped me. The service was phenomenal! I felt assured that I was picking the perfect plan for my squishy baby:-) Also, my baby’s vet is a partner with Trupanion so claims are made easy.
ROBERT SAYES
I've had Truepanion with my Dogs for Many Years.…
I've had Truepanion with my 11 year old Yorkie, and when I got my second Yorkie, it was no brainer to just add my new dog right along with my older Yorkie. Fortunately I've never had to use Truepanion for any medical emergency but, it's always been reassuring to know that if I ever needed Truepanion, they are right there just a phone call away. Quality coverage, at a fair price, I can't see any reason to switch my dog's coverage. In these days of a steep bill at the Emergency Vet's, when something bad happens, it's reassuring to know my little dogs are covered, just in case. I've been pleased with my coverage, and hope I'll never have to make use of it but, knowing I'm covered is very comforting, if I do. Five Big Stars all around. You will be pleased with Truepanion.
Mandee-Leigh
Very friendly agent
Very friendly agent, happy to have my fur baby in your care.
Fran
Easy sign up
Very good help to sign up
Alan
Great coverage and price.
Great coverage and price.
JustAnswer CustomerCZ
Aaron was so helpful
Aaron was so helpful . He explained things well and answered all of my questions
Keila
Very helpful and easy the…
Very helpful and easy the process.Answer all my question and guide me during the enrollment.
Christine
Smooth transition for peace of mind as…
Smooth transition for peace of mind as we insure our pup!
Medford
The enrollment was easy and the website…
The enrollment was easy and the website was designed to take you step by step.
Laurie
I signed up with Trupanion 3 days ago…
I signed up with Trupanion 3 days ago after weeks of comparing many different pet insurance companies. So the only thing l can comment on at this point is Trupanion's enrollment process which quick & easy. All of my questions were answered during a 20 minute phone call & l signed up! Also, l have found Trupanion's website very easy to navigate.
Doreen Simjian
Pet Health Insurance…
The person who I spoke with to enroll was very helpful and patient. I am relieved to have some medical coverage for my cats. It is a relief to know that they will be covered for any medical issues and illnesses that will no doubt happen in the future. I also have another slightly older cat that I would like to enroll in the future. She has a dental issue that probably will not be covered because it is a preexisting condition. I wish that your company would cover some preexisting conditions. However, I am glad that my other two younger cats who don’t have any health issues now are covered. Veterinary care is expensive and our pets are members of our families and we want to be able to afford good care for them. Sincerely, Doreen Simjian
Sheri
Great customer service
The customer service person that I spoke to was very knowledgeable and helped me through the process. I appreciate speaking to a live person!!!
Eduard Pineiro
Totally Professional
Speaking with two different representatives made me very comfortable with choosing Trupanion for our girls. They were empathetic, understanding, professional and very personal. If the insurance proves to be anything like them, then I've chosen a winner. (Hope I never have need to try the insurance as desire for my girls to stay healthy.)
Anne Leonard
Good phone service
I had tried to register years ago, and it didn't go through, which complicated matters. Your service rep got it handled quickly.
Bill
Straight answers
Straight answers. Quick, easy. Good price. Relationship with vet.
SUSAN
Very thorough
Friendly thorough helpful
Jennifer
Great customer service
The customer service rep that helped me was very patient and kind. She went over everything and answered any questions I had. Great experience overall.
Marcia
Enrollment experience
The enrollment experience was very smooth and representatives from Trupanion were very friendly and helpful with the process.
Elizabeth Henderson
Thank You Trupanion!
My dog being diagnosed with osteosarcoma has been scary and difficult in so many ways. The only part about it that hasn't been is paying for his treatment, all because of Trupanion. The customer service has been excellent and I honestly wouldn't have been able to treat him (two surgeries, multiple rounds of chemotherapy and visits to the doggy ER) without his Trupanion coverage. So glad I have it and I cannot thank the team at Trupanion enough for what they do!
Deb
Have not made any claims
Have not made any claims. But visiting my Vet and then contacting Trupanion I was enrolled very quickly and painless. I feel that I was given a lot of information Hopefully the few post I saw were one offs but then I understand my Vet will be handling the billing I only have to pay the deductible and my 10%
Lisa
very easy to set up
the simplicity and customer service when setting up my account
Rhonda
Signing up was easy and fast
Signing up was easy and fast, finding additional information was easy. The quick adjustment of the premium when changing the deductible was nice.
Gail
I received great care and had all of…
I received great care and had all of my questions answered.
Mary
Very helpful and informative.
Very helpful and informative.
Mary
I am disappointed that I have not been…
I am disappointed that I have not been able to sign in to my account.
Jerry T
Excellent live help is a phone call away
I was a bit confused when I tried to sign up on-line for the "first month free offer" but I called and received excellent help from a live, friendly person.
Joy H Jones
All options presented clearly
All options presented clearly
Ken Guarino
Enrollment was easy and straightforward
Enrollment was easy and straightforward
Rich
Easy to enroll
Easy to enroll
Dr. Mario
Service Expertise ☆☆☆☆☆
My representative delivered outstanding service, she listened and aligned our health coverage goals with the optimal plan. An outstanding experience.
NCF
Integrity
Processing the claims is easy to do and if there are any questions, your team on the phone, always, unlike other pet or human insurance companies. As well, claims are paid in a timely manner. Trupanion has excellent service and Integrity
No name, thank you.
The associates I spoke with were very…
The associates I spoke with were very thorough in explaining my options and helpful when I was deciding which plan to enroll my pet in.
Melanie
Good customer service
Great service easy super helpful
Ariel Medina
Helpful and clear
I spoke with representative Dante who thoroughly went over a policy that I signed up for. Everything was straightforward and easy to understand. I’m happy with my decision to sign my puppy up for Trupanion.
David Young
Smart way to protect my puppy
Great company to do pet insurance with! Very easy! Prices very reasonable!
Leslie
They are nice and you can call to ask…
They are nice and you can call to ask questions.
RHH
Ask for Aaron! Very knowledgeable!
Aaron was knowledgeable, polite and knows your product inside out He was a great help. A++ employee
Jeremy Hendry
Seamless policy creation and simple…
Seamless policy creation and simple fast claim submission. Everything I wish my human insurance was!
Marcia
Easy to apply
Easy to apply, and questions were answered. Pet insurance will bring some peace of mind as we will have coverage in the event of an emergency.
Jason
had a issue with my payment it was…
had a issue with my payment it was wonderful dealing with the agent.I decided to add my second puppy the women I spoke to was nice and extremely helpful and understanding of all my concerns was a great experience.
Carol
They help me pay some of my bill
They help me pay some of my bill. but I think it is very expensive. A lot of the time they don't pay at all. But it's better than noting.
Irene
I have had Trupanion ins for both my…
I have had Trupanion ins for both my Maltese. so when I got my new fur babies it was an easy choice
cliente
Easy to sign up
Easy to sign up. What I didn't like is having to pay the 1st month (contrary to many that say it was free. On the top of that I had to pay 35$ for registration even if I did register online. As for services, we'll see if my Lily gets sicks.
Brooke
Friendly and helpful over the phone!
Friendly and helpful over the phone!
Mark
The people I spoke to were very helpful…
The people I spoke to were very helpful and friendly. And obviously based in North America. No language barries.
Eileen Denver
We are new haven't used it yet
We are new haven't used it yet, however the service people are Great in Explaining the Ins. Details. Especially Megan.
Dottie
Life Saving Peace of Mind
Trupanion is great! Very efficient and caring employees. They give you the peace of mind in stressful pet medical care situations to say “yes”! Without reservation you are able to give your fur baby the best of care when needed. I have had policies in the past and just signed my new baby Gypsea Rose up for coverage!
kathy
Awesome Company
I have had all my pets, past and present insured with Trupanion for over 12 years They always address the needs of my pets and they usually pay the claims within one day.. I am able to take care of my pets and can be assured Trupanion will be there for us. Customer service is excellent!! Thanks Trupanion!
CW
It was very easy to enroll.
It was very easy to enroll.
Angela Prieto
First time using pet insurance.
I found it very easy to set up Trupanion insurance for all my pets. I had an excellent customer service experience with an agent from Los Angeles, who efficiently set everything up over the phone. I hope no emergencies arise, but I appreciate having the protection of Trupanion insurance in the event of an unexpected situation.
Cabby Zecca
Highly Recommend / God Sent
We signed up with Trupanion back in 2013 thru recommendation from a Vet after our dog spent 4 days in emergency after being hit by a car while on Christmas vacation in another province. Well we are so glad we did. We CANNOT RECOMMEND TRUPANION ENOUGH!! They have never turned us down or away in our time in need with our 2 dogs. From surgeries to emergencies they have covered us. We have never submitted for the day to day as that was not what we were looking for. Our monthly membership has more than been paid back with expenses. Thank you Trupanion, you have been a Guardian Angel for our 2 fur babies 💕
Karen
Good services
Good services
George Novotny
Easy sign up and cost effective …
It was easy to sign my dog up and customer service was very helpful too.
Bean
Account location
I still don't have an account- I paid but didn't get an email with my account information on it.
Louanne Berry
Sign up was so very easy
Sign up was so very easy! Even when I had to call and speak to someone, she was very helpful and understanding! Definitely a good choice for us! Thank you!
DENISE AIELLO
East and fast to set up
It was easy and fast to set this up. The lady was very informative and nice.
Julie
Sign up was easy
Sign up was easy. They asked me to send my dogs health record and I asked my vet to do so, but didn't get a confirmation that they got them. Now, let's see if they stand behind their word on paying my vet bills. I've had other insurance companies but they didn't pay for anything so I dropped them.
Samantha
Very thorough explanations on…
Very thorough explanations on everything within the policy on what’s covered and not covered
Kristen
So far so good!
Just signed up but the process was very easy. I work in the field and overall and very impressed by the coverage
Jeff
Great support, help.
When I called customer service concerning a question, Matt, was patient and understanding. I appreciated his understanding.
Renee
Knowledgable and kind
The young woman I spoke with was very knowledgable and kind.
anne-marie bélanger
We just enrolled
We had a month free trough the breeder of our basenji puppy so we decided to to enroll her with Trupanion. The policies are very clear on what is covered and what’s not. We will see how it goes from here!
Rebecca Puig
Trupanion offers peace of mind when it…
Trupanion offers peace of mind when it comes to taking care of your pets. They are professional, efficient and fair. I would highly recommend Trupanion.
Judy
Had this before with a different dog. Always treated well.
Had this before with a different dog. We were always treated very well. Insurance was very helpful.
barbara mcleod
I have had pet insurance with Trupanion…
I have had pet insurance with Trupanion for almost 11 years. I have just added a new puppy. My experience with them has been stellar. Of course I paid many years without needing them, but that is always the hope (as with all insurance), that you will not need it. But when I did, they were very quick and very helpful…as for not speaking to anyone in Canada … only yesterday I spoke with a very kind young lady who lives just a few miles from me :). As for expense … all insurance is expensive…. But they treat you right and my dogs are worth it
Susan Dineen
Straightforward and Clear
My experience in purchasing pet insurance was straightforward. The website clearly said what was covered and what was not covered. I appreciated this feature. I used the calculator to determine the deductible that made sense for me. Everything went very smoothly. I am glad that I have this insurance for a time in the future when I really need the help.
Donnie
Easy to sign up
Easy to sign up, will let you know how good it is once I use it!
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