Trupanion Review
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Reviews 10359 
Karen Brayboy
The reimbursement was what we expected…
The reimbursement was what we expected and refunded quickly!
Mrs Lewis
All my attention given to my girl
Working with the hospital/doctor takes all the responsibility off my shoulders. It is a most difficult time to begin with and I didn’t have to give my attention to anything but my loved 4 legged girl.
Jacqueline Bronson
From the beginning phone call your…
From the beginning phone call your representative was kind and answered all my questions. Paperwork was understandable and process was so smooth. You certainly helped me through it all and I am glad I chose your company. Thankyou so much.
Jay
Incredibly Helpful
Trupanion has been incredibly helpful in every inquiry I made when deciding on a provider. We have had zero issues with claims, they are very easy to decipher and pay outs are very quick. I appreciate this team!
Helen Shasa-Rotile
Bladder Stone Surgery
My dog was taken to an emergency veterinarian hospital for urinating blood. After a through exam, it was determined that her bladder stones are now causing her frequent urination, blood in the urine and pain. Surgery was the only option. I put the ER visit through Trupanion and the claim was accepted immediately and a large portion of the bill was covered. Two weeks later, Swiffer underwent a surgery to remove the bladder stones. Trupanion gave me a quote as to how much my insurance would pay toward the total bill. I have never had another pet insurance company, and after this experience I would never want one.
Ulises
Great claim experience!
Spencer had liver surgery 18months ago He has gone back every 6 months for follow up scans, The claim press been very quick and easy, from his surgery ro follow ups, I have had no issues.
Carla
Smooth process
Trupanion addressed the billing before I had to deal with it— made the whole experience easier
Judith
Great service
Great service. Fast. Nice people to speak with. Cover what they promise. Very happy with them.
Elba
Thank you for your prompt response.
Thank you for your prompt response.
Linda Luft
Always there for me.
You always answer the phone promptly if I have a question. you’ve been here for over seven years with my dog Banksy. You are always friendly. Answer the phone promptly know exactly how to deal with me if I have a question. I’ve never had an issue with Trupanion. I recommend it to all my husbands clients when they mentioned they’re getting a dog. He immediately tells them sign up with Trupanion . You won’t be sorry.
Jan Lucas
Clear expectations for coverage
Clear expectations for coverage, fast, fast, fast!
Hugo Mom
Incredible experience with claims for…
Incredible experience with claims for extensive dental procedure. Quick responses, paid large amount of it directly to vet as I was there to pick her up. So glad she’s covered with your plan
Lynn
Cat Emergency!
I had an emergency with my cat, and had to take her to the emergency vet hospital. Without the insurance, it would have cost me around $10,000 to get her healthy again. I especially appreciated the fact that the hospital was willing to apply first to Trupanion before they asked for my share. Most veterinary offices and hospitals would make me pay upfront, and then reimburse me. They clearly trusted Trupanion.
Edina Gallovits
Love trupanion !!!
Love trupanion !!!! Best insurance by far ! Pays super fast either directly to the doctor or to us ! And customer service is amazing !!!
Christina M Fe
Lifetime Coverage-Grateful Lifetime Customer
My cat has had this insurance since we got him as a tiny kitty. We got it on a whim as our vet had a flyer he handed us. It has been the best thing for our family! Our little guy is now an old man with a new diabetes diagnosis. Trupanion has had our backs throughout the testing, medication and diet. They are available through chat even on the weekends and it is the kind of chat that gives you answers and does not continously loop you through a customer service AI bot! (Thank you Taylor!)
Chloe's mom
Easy to use
The vet clinic facilitated our Trupanion claim through their office. It was seamless, pain-free and the finances came out as expected in the end.
Kim
Very easy to work with.
Very easy to work with.
Garland
Quick and easy claim process to protect…
Quick and easy claim process to protect your pet!
Jennifer
We have been with Trupanion for over…
We have been with Trupanion for over ten years and they have been awesome! We have had some serious health issues with our fur babies and the fact that Trupanion is in our corner has helped us get through some very tough times, thank you Trupanion!
Brenda
Thank You!
I've been telling all my pet owner friends about what a great experience I had with Trupanion during my furry family's surgery this week. Appreciate how organized the process was and that the hopsital worked directly and was paid directly! Anytime the opportunity comes up, I'll be sure to give a great referral!
Jean
Trupanion Paid My Vet Directly!
The direct connection to my veterinarians office made submitting the claim so easy and convenient!
Nikki
Paid out quickly with little…
Paid out quickly with little complications. Monthly premium went up quite a bit from last year, though grateful to have this coverage given an unexpected illness.
Hannah
Best pet insurance
Best pet insurance! It was a life saver when I had to take my dog to th emergency vet. 100 out of 10 recommended this pet insurance!
Anna & John Paul
Neo's Dental Procedure
The whole process was easy to accomplish, and the stress of submitting a claim was easily accomplished. The claim was handled and settled quickly and now I can devote my time and energy in caring for my pet.
Mary
When we lost our dog back in April
When we lost our dog back in April, the vet bills were over $5,000—money we simply didn’t have. So when we brought home our new puppy, we decided to get insurance so we wouldn’t ever face that kind of out-of-pocket cost again. It was the best decision we made. Not long after, our dog accidentally ate chocolate and became sick. We rushed him to the vet, fully expecting a huge bill. Instead, we only paid our deductible and copay. Trupanion paid the vet directly within hours, and our claim was processed quickly. They even did a pre-authorization so we knew the cost immediately. Because of Trupanion, we were able to give our dog the care he needed without the financial stress. Thank you
Ada
Fast turnaround on my claim.
Fast turnaround on my claim.
Teri
My pet is almost 12 years old
My pet is almost 12 years old. I have had trupanion the entire time she has been part of our family. My pet now has an opportunity to utilize the insurance. Trupanion has been amazing. Any questions are answered thoroughly and very patiently. During this tough time, I feel compassion and feel well taken care of with Trupanion.
Leialoha
Very helpful and easy chat feature…
Very helpful and easy chat feature available when needed. Simple process when submitting a claim. Make sure to have the procedure done before submitting the claim.
Jeffrey
Great Company by your side
We have used Trupanion for years, never had to do a claim, thankfully. But 2 weeks ago our dog had pyrometria and needed surgery, We submitted the invoices from the Vet and 3 days later we had our money. Amazing!
Fifi
I was very skeptical on taking pet…
I was very skeptical on taking pet insurance and did not with my last fur baby. This time, however I tried Trupanion. They were terrific and very easy to get Pet insurance with. I’m happy I did ! They pay the vet direct which is very convenient for me. I had my first and second claim already and they were fast fast fast in paying the bill. Thank you Trupanion. You never know a time you need pet insurance.
Shy
Best insurance
This has been the best decision I've made for my puppy so far!
John
Easy claims process…
Easy claims process and quick reimbursement.
Tim
Customer service is outstanding!
Customer service is outstanding! I spoke with four different people regarding questions I had with my pets insurance. All four were knowledgable, patient and kind. Great experience!
Elio Borges Cros
Great service and fast response
Great service and fast response. Recommend for people with pets. Very happy with Trupanion.
Christine
Easy process
Easy process. Didn't have to do anything other than provide the policy number to the vet. Everything was taken care of from there.
Madison
PAY FOR EXAM FEES!
PAY FOR EXAM FEES!
SAF
Your fast turnaround time!!
Your fast turnaround time!!
Martine
Fast payment of claims
You react fast to my claims and privide clear reasons for payments to me abd reasons.
Ann
The process was simple
The process was simple. I uploaded my receipt, payment was in my account in two days.
Ron R
Impressive Claim Response
I had the Veterinary staff file a claim for the care provided to my pet by the veterinarian. Trupanion received the information, reviewed the diagnosis and treatment, and approved the claim. The entire process was completed within 15 minutes. I am grateful that I selected Trupanion for pet insurance.
AARON HILL
It doesn't get any easier
It doesn't get any easier! Definitely more affordable than other Insurance Companies.
Donna
My claim was easily submitted and…
My claim was easily submitted and quickly processed.
Risse
Extremely satisfied customer …
Your response time in processing the claims was exceptional. Thank you for being so prompt.
Umberto
Medical costs for pets can get…
Medical costs for pets can get expensive but Trupanion covered most of the bills and they a big help.
Marion
Excellent service and timely updates
Excellent service and timely updates. Claim processing is quick as well.
Justin
Quick and easy
Quick and easy. The interface is intuitive, and the reimbursement came promptly.
AnnaBelle
Worth it, Not Going Back
I got this policy for both of my pets 2 years ago. I will admit that I got mad because my rate went up for my dog this year, but then a few months later my dog started having seizures. I was able to get her the best possible care including an MRI because of her policy. I am so grateful for Trupanion’s check out option and I plan to have a policy for every pet I get moving forward.
Vickie
Very responsive to bills submitted
Very responsive to bills submitted
Kay
Convenient online system.
Fast processing and easy claims procedure!
Pamela
Trupanion’s unwavering support has been a Godsend!
I have two French Bulldogs covered with Trupanion, Hazel Mae and Harvey. Hazel Mae had two mast cell tumors removed and had to go through chemo for a year. She has since had some very scary liver issues that so far have been treatable. All of these claims have been processed by simply submitting them through the app. No denials, no surprises and no fighting to get them covered. Without Trupanion’s support, it would have been a huge financial burden to getting Hazel Mae the care she needed. With Trupanion’s support, we were able to get an early diagnosis on her cancer and get her the treatment she needed to be cancer free for 6 months now! My husband and I will do everything we can for our babies, even if it means spending every last dime to keep them healthy. Thankfully, Trupanion’s support makes this a much more financially feasible goal.
Cathy Young
At checkout I mentioned we have…
At checkout I mentioned we have Trupanion, and within 5 minutes the claim was paid. So simple, I didn't have to do anything.
Gecko
Trupanion have been fantastic
Trupanion have been fantastic. Because of them we were able to spend more time with our dog. Hands down the best service we could have hoped for.
Leslie
Very quick and easy to contact and was…
Very quick and easy to contact and was worth every penny over the last 10 years
Bonnie Winston
That you reimbursed us 90 percent…
That you reimbursed us 90 percent FINALY it payed off. Thank you ,
Lawrence Sager
Filing a claim is so quick and easy
Filing a claim is so quick and easy. Took only a couple minutes to upload vet statements and claim was approved within hours.
Tina
Best choice for pet health coverage
All the people were amazing to deal with . Having my cat's stay at the emergency hospital preapproved helped me concentrate on her getting better. Coverage is as good as they say. Kerri was especially helpful!
Angela
Reliable Insurance Coverage
I have had this insurance since my dog was a baby and only recently had to file claims. So far, all of the claims have processed easily and as expected with no problems.
Karen
It is talking to the people who are…
It is talking to the people who are passionate and willing and understanding about what you are talking about and understanding a they are helping you with step by step a they are always friendly. Highly would recommend them without a doubt. Best choice I have ever made!!!
Emily
Fast and easy to make a claim!
I have had Trupanion for both my dogs since they were puppies but have never needed to make a claim. I just submitted my first claim and was impressed with how easy it was to submit and how quickly I received a reimbursement check. My dogs are so important to me and I am so glad to have Trupanion and know that finances won't prevent me from getting them the care that they need.
Kimberly
A God send
Took care of a critical cost for my baby yorkie who got deathly ill.
Susan
You are there when I need you
You are there when I need you, and you are very fair taking care of yellows medical bills.
Norma
Professional in dealing with customers…
Professional in dealing with customers & very knowledgeable about insurance coverage .I have high praises for the employees that I have spoken too.I’ll be happy to recommend Trupanion.
Teri
Trupanion makes doing best for your pet…
Trupanion makes doing best for your pet a reality. Their coverage is more full than other insurance plans where you have to read the fine print about what is covered and how often.
Wendye
My bills for my cat were paid within…
My bills for my cat were paid within days Thank you
Chris Tucker
They Came Through for Me Twice
Twice now, Trupanion has given me the financial ability to help my dogs in ways I could never have managed on my own. In 2020, my dog, Zima, was diagnosed with Wobbler's Syndrome. Through Trupanion, she got to live a quality life for another 2 1/2 years when most Wobbler's victims don't live more than 6 months past the diagnosis. Recently, her sister, Zella, ingested a foreign body, and I could never have paid for the first step (surgery) by myself let alone the critical care she underwent in the days following the surgery. Unfortunately, Zella only made it 2 weeks after blockage, but I know her vets and I were able to provide her with every possible chance towards recovery.
Julie
It was a very easy process
Very easy to work with Trupanion. Claim was processed fast.
Julie
Such fast wonderful service
Worked very quickly and efficiently with our veterinary clinic to provide coverage for Shiloh’s ACL surgery.
Rebecca Thore
My vet eye specialist was able to file…
My vet eye specialist was able to file with trupanion each visit and when I had met deductible they were a big help with operative procedure cost. So glad I have Trupanion!
Theodore
Extremely satisfied customer
To be honest, I’ve been completely surprised by the efficiency, and which you process claims the simplicity to file a claim, and the amount of the claim that you pay I am pleasantly surprised appreciative of your product, which I’ve been paying for for 10 years never used, but now my beloved little king Charles got some heart and thyroid issues that need to be taken care of making the 10 years of premiums hundred percent worth it
James
Company covered some care recently
Company covered some care recently. Not happy about premium going up before first need to use policy but it is what it is.
Mel
Prompt and accurate
Prompt and accurate, never have to think twice about my claims and service is excellent!
N/A
Great Insurance
Great Insurance and it's direct pay/ pre- approval ability is superb.
Jessica
Trupanion has offered me peace of mind…
Trupanion has offered me peace of mind that whatever may or may not (hopefully) come in the future, I will be able to ensure the health and rehabilitation of my girl pup Kaia. Upon her first birthday, a tooth fracture was discovered that needed a crown. I've never had this happen to a pup! Thanks to my coverage with Trupanion, I was able to ensure the best care through an excellent local dentist and I was able to select a crown instead of tooth extraction. Coverage with Trupanion saved her tooth/teeth, and allowed me to be able to get her healthcare needs taken care of knowing that she received the best care possible. Direct payments through Trupanion to her dentist and vet are a game changer. In addition, submitting claims for any out of pocket costs is easy and Trupanion responds with the outcome promptly. I highly recommend insurance through Trupanion. You will be doing you and your furry friend a solid. Peace of mind is priceless.
Harry
Quick professional responses and…
Quick professional responses and approvals of claims. Great company to work with.
Felicia Pettit
I can’t say enough about how thankful I…
I can’t say enough about how thankful I am that we enrolled our new puppy in Trupanion. Never excepted to have to use it, but 10 days having her home she had an accident and ended up with a broken leg. Surgery is going to be required and the peace of mind that we only are required to pay our deductible is such a relief during this already difficult time. We have had dogs for the past 30 years and never felt we needed insurance. Our puppy came with insurance and I thought what could it hurt to sign her up! Thank goodness we made the decision! Life brings unexpected turns and I’m so thankful for Trupanion during this one!
Linda
With having a sick pet you have enough…
With having a sick pet you have enough to worry about to get your “fur baby” well and the correct care. It’s a comfort to know that Trupanion is there for you and helps take more stress off when they are able to pay your coverages portion before you check out if your veterinarian has them set up for direct pay. I’ve been with Trupanion since 2008 and will be with them many more! I can’t say enough great things about everything they have done for me and my pets when I needed to take them to the vet and thanks to them have added quality years to their life with me. Thanks.
Consumer
Only the best for our furbaby
We have used Trupanion since our pup was a baby, and we’re very pleased with their responsiveness in paying claims and with customer support. We highly recommend Trupanion.
John
Very easy
Very easy, Trupanion and vet did all the work!
Mary Ann
Quick and easy
It's great that my vet specialist's office is able to submit my claim directly to Trupanion. I knew at checkout how much my share would be.
Gregory
Excellent customer service
Excellent customer service
Maria
The payment was done super fast.
The payment was done super fast.
Iran
BEST INSURANCE EVER.
BEST INSURANCE EVER.
Lizaida
Totopo had a mass and Trupanion covered…
Totopo had a mass and Trupanion covered for me, so they help me in my finance so I pay the minimum. I’m very happy having Trupanion. They take care of my baby dog.
Toby
The hospital was able to access…
The hospital was able to access benefits quickly during our stressful time.
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