Trupanion Review
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Reviews 6916 
MjSj
They were very helpful on the phone.had…
They were very helpful on the phone.had all the answers we need to make our decision. Very friendly.
christine k.
Very helpful rep
Very helpful rep
George Milliken
13+ years of total satisfaction! They are the best
I have been with Trupanion for 13+ years and will never be without it. They have been a partner in my pets health, 5 in all. They have never disappointed when a health issue arose. They are quick to pay and very helpful. You can tell that all of the associates are animal people. I can’t say enough good things about them.
Karen
Easy to enroll
Easy to enroll
Melody Smith
Great customer service
Person I spoke with was very helpful. He answered all my questions and was very patient.
Patricia Krause
Very efficient in registering
Very efficient in registering. Easy to access. Questions answered responsibly.
Sandy B.
Very helpful
Very helpful. I needed to switch from a different company and Trupanion made it very easy.
Karen
Great customer service
Great customer service! That it makes it easy going through my Veterinary's office!
D Nixon
Review
Easy setup and coverage explained.
Bud
Trupanion is awesome!
We have had Trupanion for 14years. For 13years we mostly needed coverage for routine issues and were satisfied but never overjoyed with reimbursements. However, that all changed when our beloved cat contracted lymphoma nasal tumor and a benign brain tumor. He has begun chemotherapy and prednisone and has undergone expensive, extensive testing as well. Trupanion has really stepped up to help us immensely, covering a surprisingly large portion of the cost. We are so thankful and appreciative that we can provide the care our pet Nicky deserves. Thank you Trupanion, we are customers for life.
Linda Feferman
Quick & Easy
These people are extremely fast to reply (often overnight) , submissions are easy, and coverage is excellent.
Melody
Wow! Trupanion paid $$$$
Wow! Trupanion is reimbursing me for my dog’s very pricey knee surgery! $5k!!! I am so grateful. A friend recommended Trupanion when I first got my English Bulldog. I have been amazed by the ease of submitting claims through the app and it doesn’t take forever for Trupanion to review. If they need more information, Trupanion will call the vet or animal clinic. Trupanion customer service is always nice and helpful. I will definitely get Trupanion again for my next dog.
Wayne Osenga
Trupanion's website answered all of my questions.
The Trupanion website made getting all of the answers to all of my questions simple and easy to understand. When I actually enrolled my pet I knew exactly what I am getting. Well done!!
Vicky Fiskus
Great experience adding our new puppy…
Great experience adding our new puppy to a existing plan.
Carlie T
Easy to use and sign up for especially…
Easy to use and sign up for especially since I was able to complete the coverage during the vet visit.
Tarzan
All was good
All was good. Fast sign up and easy to use.
Peggy Pratt
It’s been Years + SO much has changed…
It’s been Years + SO much has changed since I was a ‘Weinie Mom’ …Ms.ELLIE was Incredibly Helpful & Knowledgeable. Her years of Experience in explaining the details, gained my trust in Trupanion. Ms. Ellie is the Genuine Puppy Whisperer of empathy & understanding… a true asset to your Company! I’m so Grateful for You, Ellie. All The Best ! pp
Noel Sesay
The member was very informative and…
The member was very informative and courteous
customer
Ease of filling out the application…
Ease of filling out the application form.
Ronald
Great company
Was very easy to sign up was amazed at the ease very happy with the results
Patricia Ogren
Glad I am a member of Trupanion
I worked my way through the computer application without lots of problems. I am not a Geek. My husband of near 50 years was a computer guy. He died of a heart attack, and my Cavalier of 17 1/2 years passed, thus the new puppy!
customer
Fantastic customer service
Fantastic customer service. Quick, easy, to the point and courteous representatives. Thank you
Elizabeth Cohen
So easy and friendly to use
So easy and friendly to use. This is the second pet that we have insured through Trupanion.
Kathy Mashek
Advisor was very helpful and…
Advisor was very helpful and knowledgeable. Sign up was over the phone and very quick and easy.
Robin
My representative on the phone was so…
My representative on the phone was so nice and easily explained the insurance details to me! Thank you!
Rahool
My golden retriever went into shock…
My golden retriever went into shock from a ruptured tumor requiring emergency surgery and blood transfusion. Trupanion covered most of the cost and creating a claim was not a hassle. Great service and they came through when it mattered!
Derek Myers
Outstanding support from Jay
Outstanding support from Jay
Tony De.
The experience went smoothly
The experience went smoothly. I had a couple questions. They got answered.
Daja
Customer Service is great : ) Huge rate increase : (
Customer Service is great. Coverage seems pretty good. Would give 5 stars but my monthly rate went up $25 this year. Ouch. Still worth it though for peace of mind. I have the option to raise my deductible for a lower monthly rate, but once I raise it I cannot lower it :/
Sawyer's fam
Quick and easy to sign up
Quick and easy to sign up! Many good reviews made this an easy choice.
TPombo
Easy to enroll!
Easy to enroll!
Sandra
Straight forward explanation of product
I felt the product was explained thoroughly and I liked the fact that there was a one month free trial period
customercharlie
Easy telephone sign-up.
Easy telephone sign-up. Our vets choice.
Karen
The representative was very helpful and…
The representative was very helpful and knowledgeable of pets and insurance.
HaRP
It is always a pleasure to work with Trupanion
It is always a pleasure to work with Trupanion. Claims are easy to file. Trupanion does the hard work. Their staff members are attentive and efficient. We have saved a great deal of money on large claims with our Trupanion insurance policy and have recommended this company to other pet owners.
RSTSPecos
I would have given 5 but tried twice on…
I would have given 5 but tried twice on the chat session to get this done and both times right during the middle of it, times out for no reason and gone! Otherwise it was good.
customer
Very pleased with the rep.
Very pleased with the rep. Delightful pet conversation
Billie
Very helpful
The help I received…all of my questions answered.
Trish
Online service not working but phone enrollment was easy
I tried to enroll online but the system gave a message that I must call to enroll. This was not the best experience but I did call and once I did, it was extremely easy to complete. The gentleman I spoke to was knowledgeable and courteous and made sure all of my questions were answered. My review would have been 5 stars if not for the online issue.
customerJeriJayne
Phil was very helpful and easy to work…
Phil was very helpful and easy to work with.
customer
Fast and easy!
Fast and easy!
customer Manning Harvey
The enrollment was extremely easy and…
The enrollment was extremely easy and actually enjoyable. I spoke to a very nice woman in English and the United States. Wow!!! We worked out a policy for my two dogs that was agreeable. Very professional.
customer
So far signing up for coverage has been…
So far signing up for coverage has been easy.
Ernest Paul
We strongly approve trupanion…
Our Ragdoll Cat Bandit has received trupanion coverage for 11 years following breeder adoption.Has experienced several episodes of urinal crystals which were covered via policy agreement. Bandit was recently diagnosed with hyperthyroidism and treated via Radioactive I-131.trupanion stepped up quickly to pay Bandit's expensive Radiocat charges and his veterinary pre I-131 lab tests. We strongly recommend trupanion pet insurance.
Rick
Rep "Max" was very thorough and…
Rep "Max" was very thorough and pleasant to speak with.
Marie
We will always use Trupanion for our fur babes!
We have been with Trupanion for just shy of 10 years. We have both our dogs insured with them and honestly could not be happier with them. The claims process takes about one minute on the app and they are incredible at keeping us up to date and informed throughout the process. It is fast and efficient and more than anything there is no surprises if you read and know your policy. We have never experienced anything but compassion and stellar service from Trupanion! Bravo to them!
customerbeth phillips
Your customer rep no was great very…
Your customer rep no was great very helpful I like all the updates
Anjali
Amazing Insurance
I have had insurance for my pet through Trupanion for 7 years and I can not say enough great things about them Tipsy ( my fur baby) crossed the rainbow bridge in March but the support and care that they gave us was amazing. Tipsy was a fighter as she had so many issues through out her life ( Seizures, Heart Murmur, Pancreatitis, and finally lymphoma)...Trupanion made the claim process so easy I could not have asked for more. Thank you!!
customer
Very professional agent on line!
Very professional agent on line!
Karen Giddings
Everything was explained to us in an…
Everything was explained to us in an unhurried way. It was suggested to check into additional coverage. All in all it was a very good experience.
Katie B
Enrollment was quick and easy!
This is my first-time buying pet health insurance, and Trupanion made it easy! The representative I worked with, Terry Dent, was professional, friendly, and very helpful. And he responded to my email questions very promptly!
customer
Well done
Well detailed, he was patient and explained clearly, All my questions and concerns were answered
Nancy Baldwin
The person I talk to explained…
The person I talk to explained everything very well in great detail, answered all my questions
Janet O.
It was quick and easy to sign up.
It was quick and easy to sign up.
Cindy Pudiak
The coverage seems really comprehensive…
The coverage seems really comprehensive and good. Customer service is helpful. I havent filed a claim, but they appear to make it easy. Policy was easy to read and no fine print. Recommended by others that i know.
Michael Quinn
Extremely easy to understand website…
Extremely easy to understand website and sign up process. No need for continuous searches. Everything was laid out clearly in understandable language. Best part is if the coverage is used no need to wait for payment. Our vet is paid directly at time of billing. All we have to pay is 10%of the bill plus our chosen deductible.
De León Barber
She did great
She did great! Super clear and thorough.
Pat
Knowledgeable
Knowledgeable, efficient service
Margaret Wong
I am already a Trupanion customer
I am already a Trupanion customer. I was very easy to add on my puppy that I rescued to my policy.
Craig H.
Easy to navigate and prices are…
Easy to navigate and prices are reasonable
customer
Talk to a rep that new how to answer…
Talk to a rep that new how to answer questions
Koko's mom
Rep was friendly
Rep was friendly, courteous and offered to enter the information for me. When I had a question she quickly answered it.
Edith
The representative was so professional…
The representative was so professional and knowledgeable and sweet.
Phyllis Hoffman
Customer Service Representative was…
Customer Service Representative was very informative and pleasant.
customerJim
Staff 5 stars
Staff 5 stars. Both individuals I spoke with were very nice and knowledgeable.
customer
The site was easy to navigate and…
The site was easy to navigate and customizable.
George Wise
I added second pet
I added second pet. Could not use my discount code from breeder. Not happy
Susan Marvin Hill
Calling customer service is fast and…
Calling customer service is fast and easy, they are nice and very helpful. The humans you hire to answer the phones are wonderful. My Maltese puppy almost had to have surgery, but the 4th blood test ruled out surgery. But, in case he would of needed surgery I was very happy I have your insurance! You can do all the research and reading on a animal but there is something that pops up that you missed, and did not show up at the first exam when you brought your puppy home. Thank goodness for your insurance!
Kim Maloney
For the love of our fur babies
Trupanion is quite simply the easiest and fastest pet insurance ever. Their customer service team is amazing! Submitting paperwork for insurance claims is amazingly simple. They are paws-atively the best!
Judy
Very informative and helpful to…
Very informative and helpful to understand coverage choices
PAMELA HANEY
The gentleman I spoke with was very…
The gentleman I spoke with was very professional, knowledgeable and customer service oriented. It was indeed a pleasure to work with him.
customer
pet insurance
He was very knowledgeable on the plans and explained it great.
OMAC
Responsive customer service
I always know there will be a helpful human answering my call. Very responsive to my call
Mazal Kong
We are very happy its 8 years best fast…
We are very happy its 8 years best fast clear service I wish all company do the same. Thank you for 8 amazing years and more to come. All the best.
Dee & Sharon
Trupanion, cuz you never know...
Super easy sign up process! With any luck, we'll never have to use the insurance, but we sure feel better having our babies insured with Trupanion for those just in case moments.
olga martin
Your representative was absolutely…
Your representative was absolutely delightful and I’m glad that she assisted me. However, your pricing is much too high. Thank you so much.
Michelle
Easier to navigate and great prices
Easier to navigate and great prices
G B
Sadly
Sadly, the pet I adopted....and was going to insure....had to be put down. However, I intend to adopt another at a later date, and will consider using your service. Thank you, Trupanion
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