Trupanion Review
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Reviews 9913 
Sharon
Response is extremely efficient and…
Response is extremely efficient and coverage for the pet is very good
Beth Ann Greenberg
I’ve been really happy with Trupanion
I’ve been really happy with Trupanion. Their policies are straightforward and easy to understand, with no hidden catches. Submitting a claim takes just a few minutes, and the process has been smooth every time. It’s been a great experience and gives me real peace of mind.
Diana
Quick and thorough !
Quick and thorough !
Kevin
No submittal and reimbursement of…
No submittal and reimbursement of expenses. Everything handled via the pet hospital and insurance.
Extremely satified Customer
Satisfied customer
Excellent customer service and ease of submitting a claim. I only wish prescription food had better coverage.
Eileen C
Trupanion is great!
Trupanion is great! They covered most of my dogs medical bills! It was such a relief knowing I had this coverage!
Sharon
The Vet pay portal is amazing
The Vet pay portal is amazing! I will always look for a vet it emergency facility that has it. Fast, easy and really helps reduces stress to know what is covered financially when your pet has an emergency.
Dawn
Never worry
Each time I worry about my dog during an emergency but never have I had worry about Trupanion being there for us! Thank you! Dawn and Emmie Rose
Theresa
Trupanion does a great job and fast in…
Trupanion does a great job and fast in rebursting your money. I now it’s all for the animals but the are some people that are on an income and single like me. I try to do my best and I go with a lot of stuff just to have insurance on them. But I would not change a thing.
Randi
Fast
Fast, efficient, communicative, highly professional….thanks for your support!
Dorothy Warder
Our claim was reviewed immediately and …
Our claim was reviewed immediately and our provider was paid immediately.
Robin Watson
The BEST!
Trupanion pet insurance is the best in my opinion! They have made it possible for me to get my fur baby the necessary surgery and care he needed. I love the DirectPay to vet option and feel like every vet hospital and clinic should be a part of that.
Roy Yonkers
They pay quickly and are easy to work…
They pay quickly and are easy to work with.
Kathleen
Outstanding Support and Customer Service
Every part of joining Trupanion has been impressive. I had compared so many pet insurances before signing on and Trupanion offed excellent and instant customer service and support. My pet had to have surgery and Trupanion was there for me every step. I am SO glad We joined the Trupanion family!!!!
GAIL Baker
I had a problem with the actual…
I had a problem with the actual diagnosis they assigned. One easy phone call to resolve, refund deposited the following day.
Diana
Very professional
Very professional . They processed my invoices for less than 24 hours . I highly recommend Trupanion to every pet owner.
James Ault
It's simple
It's simple, no hassle
lauren
Trupanion has been amazing
Trupanion has been amazing, I highly recommend every pet owner to consider it. They make it very easy, and customer service has always been top notch, extremely friendly, empathetic, as well as willing to answer any questions.
Jerry
Trupanion is a great pet insurance…
Trupanion is a great pet insurance company. After my dog became very sick with chronic IBD, I sighed a sense of relief that Trupanion coverage was there for prescriptions, testing and long term management of this auto immune disease in my dog. I get prompt notices for my claims and they are very professional. Thank you, Trupanion.
Bobby
Could it ever be easier? This insurance is Great, So far So Good
I love the fact that My Local Vet and a eye specialist located in another State both take the insurance directly. Makes Life so much easier.
Bryan
Trupanion has been super helpful with…
Trupanion has been super helpful with my dog Koa and they managed to try and keep your monthly rate the same each year
Kristi Binnicker
It was awesome that my doctor filed the…
It was awesome that my doctor filed the insurance with Trupanion and I only had to pay them the office visit and the 10%. Most doctors make you pay first and then let Trupanion pay you back. Thank you for giving the doctors that option to file for us.
Ann
When I called to cancel
When I called to cancel. Renee talked me out of it. She was very helpful to,put in my claims.now to Waite to get paid
Kristen Ardito
I'm so glad I got Trupanion for my…
I'm so glad I got Trupanion for my animals when they were young. It's been invaluable as they've gotten older as I have piece of mind that much of the expenses will be covered.
Malcolm
Appreciate Trupanion works directly…
Appreciate Trupanion works directly with my dogs veterinarian. Makes the process very convenient.
Maureen
Good experience and response to claim
Quick review and response
Joe Miranda
Trupanion processed our claim immediately. The results were exactly what i expected. And payment was in our account within 48 hours.
Trupanion provided immediate
Scott
Claim Submission
Fast turnaround on my claims in 48 hours ! All employees and correspondence is very timely and always professional. Thank you
DALE
My Bengal had to have a blood…
My Bengal had to have a blood transfusion which was very expensive. Fortunately trupanion covered the majority of the cost. They have been very helpful and friendly.
Lauren
Great communication
Seamless communication between the vet and Trupanion. Any time I had questions throughout the approval process, the Trupanion representative was always friendly and compassionate to the situation.
Karen & Greg
Professional and Caring
Always there to help fill out the required forms. Provides guidance on what is covered and what is not covered. And when I do call, they are always polite and makes sure that Kadie is OK.
Debra
Imeadiate approval
Because our vet accepted payment from trupanion. A very stressful visit went smoothly. They contacted you for preapproval and I only had to pay my copay. Up front
Usually Satisfied Customer
With Trupanion for five years
I have been with Trupanion for five years. My tricolor Cavalier King Charles Spaniel had eye surgery in the early 2020s, and they paid the hospital 90% of her surgery bill (no deductible on my plan) immediately. I filed another claim for her ear infection late Friday night, and my 90% reimbursement (with zero deductible under my plan) was deposited into my bank account on Monday (direct deposit), a 2-day turnaround. Then I was reminded that in the future, I can pay my vet (a Trupanion member) 10% of the bill, and Trupanion will pay the vet the remaining amount immediately.
Vicki
TRUPANION is a lifesaver!! …
TRUPANION’s customer service team are exceptionally courteous, knowledgeable & efficient! Claims for my doggy are usually filed directly from the vet/vet specialist, but at recent visit, their computer system was down so I had to file all paperwork! This task was made easy by your team, & payment was deposited within 32 hours in my bank account!!! TRUPANION IS AFFORDABLE & INCOMPARABLE!!!!
Guest User
Hoped I would never have to use …
Hoped I would never have to use insurance . Trupanion is the reel deal .thank you for being transparent and honest would recommend this to anyone who loves there best buddies
Elizabeth
The review of our claim was easy
The review of our claim was easy, fast and very helpful.
Elissa
I wish that insurance for people was as good!
Working with Trupanion is quick and easy and enables us to make choices that benefit our pet. I wish that insurance for people was as good.
Katt
Our cat's medication was expensive
Our cat's medication was expensive, and X-rays cost too much. With Trupanion, we were able to cut down the cost by 100s of dollars, and now my boy is recovering well from toxoplasmosis.
Cindy Young
My cat Bosley was recently diagnosed…
My cat Bosley was recently diagnosed with Hyperthryoidism. Trupanion has been incredible to deal with. The administration team at my vet hospital put the wrong classification on a couple of visits regarding this ailment, so I had appeal with Trupanion. It’s so stressful dealing with an ailing loved one, let alone worry about insurance coverage. Trupanion had the issue rectified in less than 24 hours. I was blown away with their customer service, care and concern.
Bonnie Meadow Bolen
Dolly Baby
So far everything has gone well with your company I am hoping Dolly stays healthy but I know Trupanion is there for her if something serious happens. Dolly just turned 1 this past Monday. I love my baby.
Dawn
So easy for claims
So easy for claims , super customer service and pays on time.
Carola
Trupanion made a very difficult day so much less stressful
We had to take our Corgi Rex to Emergency and they diagnosed a ruptured CCL requiring surgery. It was so great that Trupanion immediately responded to the clinic and sent text updates to me. No being on hold forever and explaining everything repeatedly while being stressed already meant a lot. Very grateful for the great coverage and service. Yes it's more expensive than other insurances, but it's so worth it :-)
Lauri
Great Support
When our kitty Indigo got sick, we of course were concerned for his health. It was good to be able go get the very best care for him and know that Trupanion had our backs. The support was such a relief so that we could focus on getting Indigo EVERYTHING he needed to get well and be our little goofball again! He is now on the mend and doing well. Thank you
Dan
No hassles with our claim
No hassles with our claim. We had an emergency with our dog, and the claim was approved in real time. I appreciate not having to submit paperwork and not having a lengthy delay or struggle.
Kelsie
Easy to work with!
They answer all my questions and are very quick!
Alexander
Customer service is excellent and…
Customer service is excellent and claims are received and processed quickly!
Ken
Changed prescription for our pet
Changed prescription for our pet. This medication had to go through a compound pharmacy so Vet could not process it directly. Trupanion did cover it but had to wait on check to be mailed out. Thanks.
David
Quick response with reimbursement
Quick response with reimbursement! Thank you!
Jean
Excellent customer service and prompt…
Excellent customer service and prompt payments
Connie
Very quick reimbursement
Very quick reimbursement! Also helpful and pleasant employees!
HC
Thanks for prompt payment!
When picking up Roxie from surgery, I told RBVH desk that I hadn't brought a Trupanion form with me. They said they would file for me, which was great news. They received payment from you within minutes, which was even better news.
David Najemian
Big Spence ACL surgery
Our dog needed surgery on his ACL which is a expensive procedure. Trupanion covered the charges in a timely manner. I thank God that I had insurance to cover this.
customer
Submitting claims very easy
Submitting claims very easy, always was able to get a hold of a person with questions and payment was very quick.
Cynthia Hinxman
Trupanion was there for us when our…
Trupanion was there for us when our Goldendoodle was sick over the weekend. The Emergency Hospital submitted the paperwork and we had approvals in minutes! It was a relief during a very stressful time. Thank you!
Thomas
Great product!
The product is not cheap, but it is well worth the price!
Michele S.
Seamless is the best word to describe it
Seamless is the best word to describe using Trupanion. At checkout the vet can submit straight to the and tell me on the spot what they are covering. Or easily take a picture of the invoice and send it to them on their website and almost the next day I have reimbursement in my checking account.
Tracy
Trupanion provides excellent service
Trupanion handled my dachshund back claim in 24 hours. I am so appreciative of their service and will tell others how great they are!!! Thank you so much!
Cherie
A must for dog owners
Great communication and fast reimbursement! We are so happy with Trupanion coverage!
Ruth Narkes
Maddi’s journey
All the doctors were pretty good, little disappointed in the reimbursement
June
Filing the claim
Filing the claim, for my dog was very easy and successful!
LRLeverone
Everyone is so nice and have guided me…
Everyone is so nice and have guided me through what I need to do!
Kelly Sparks
Worth the coverage!
I’ve had Trupanion insurance on my dogs for years. I’ve been blessed that the lab never needed to use it but lived a good life. The Havatsu has only needed it in this year. His dental extractions were denied even though he always had good dental hygiene but began having issues from a malformation in his bite. Trupanion was great in getting his records as best they could. Many of the vets he had seen for regular checkups and vaccines were closed after the pandemic. This latest issue was covered and even though we don’t have the final results yet he is doing well and Trupanion is working directly with the specialist’s office. Thank you.
Penny
Ease of handling claim and clear and…
Ease of handling claim and clear and understandable coverage
Deborah
love how easy it is to file a claim!
love how easy it is to file a claim!
Kristen
Amazing customer service
Amazing customer service. Top notch !
Gretchen McCann
Trupanion was so prompt with their…
Trupanion was so prompt with their responses and so easy to work with when my dog needed to visit an emergency vet hospital. They made a stressful situation more manageable.
Sarah
Suggestions for improvement
Please give at least an option to cover exam fees. This is standard for most other pet insurance programs, and can significantly add up over time when not covered. Why was the option to lower the deductible removed? Even if it means a waiting period, this should be an option, as the only way to lower it is to switch to a different insurance, which doesn’t seem to benefit Trupanion. Other insurance programs allow to lower the deductible, sometimes with a waiting period.
Kathi H
Trupanion has been easy to work with…
Trupanion has been easy to work with and have paid portions of several vet bills. I am please with their service.
Julie
Trupanion was awesome
Trupanion was awesome! Our claim for the unexpected surgery was handled quickly and was an easier process than we anticipated. Made sure we understood every step and were a true partner. Really appreciated the support.
Kimberly
Making a claim was so easy
Making a claim was so easy. They were very prompt at reviewing and paying the vet bill. I am very happy we have them as our insurance for our puppies
Donald
Streamlined claim processes are great
Pre-approval process was used giving us confidence moving forward with care. The claim submission done by the veterinary office was quick and resolved within minutes before leaving the veterinary office, great feature by Trupanion! Medication claim submitted for medication was also resolved within one to two business days. Thank you Trupanion.
Donna
Trupanion makes it easy to file a claim…
Trupanion makes it easy to file a claim and works with our Vets so that it’s done quickly.
Sarah Blanco
Pricing
You guys are great and I stand by paying what I do every month for peace of mind for my pups. But I will say I’m only 7 years in and my monthly cost has since doubled. I know you guys say you don’t punish dogs for getting older and recognize them for the age they were signed up. But I do think you guys could do a lot better price wise.
Setare Jamalizadeh
One less thing to stress about
I had an incident with my pet recently, and was looking at a very intimidating bill. Trupanion covered a large portion, and worked directly with the vet hospital- so I don’t even have to pay up front and be reimbursed. Their customer service was great as well- I used the chat function and they were able to help me right away.
Margaret
Claim handled in a fair and timely…
Claim handled in a fair and timely manner.
Donald and Susan
claim handled very quick
claim handled very quick
Joseph
Fast Processing
I appreciate your quick processing of claims.
Anne
Still waiting for problem on invoicing…
Still waiting for problem on invoicing and reimbursement you are suppose to be contacting bev’s emergencies My dog had oral surgery and then during the procedure they found out that there was a problem with another truth, and they submitted the second invoice brought got pulled together with the first preapproval
Greg
Trupanion literally doubled our monthly…
Trupanion literally doubled our monthly payment. That was deeply disturbing. Also, you did not pay for the recent sick visit fully. We were responsible for the examination fee, and were under the impression that any part of a sick visit would be covered. Otherwise, Trupanion has done a good job with phone customer service, and online ease of use. I always find the customer service representatives to be polite, friendly, and pleasant.
Michele
Very easy to submit claim and fast…
Very easy to submit claim and fast reimbursement for covered expenses.
Joan Garvey
Best pet insurance Ever!
The person I spoke to at Trupanion was so kind and caring! Trupanion was very prompt in approving my claim so that Trent could get needed care fast. This was my first claim and I am so impressed. I have had two other pet insurance companies before that was a waste of money. Not true for Trupanion. Love it!
Carol Martin
Quick claims payments and helpful 24/7 phone assistance.
My claim was paid in less than 48 hours. I had questions about my deductible and how it was applied. The representative on the phone was very patient with me and explained how to proceed for future claims regarding the same issue.
Sandra B.
Thankful for Choosing Trupanion!
Trupanion is amazing! My dog required surgery and the Vet stated that, "Trupanion was the best because they are the only insurance that provides pre-approval quotes so you know how much you will have to pay and what the insurance will pay before the procedure". I am very happy with their services and helpful communications throughout every visit.
Barbara Fe
Trupanion provides quick reimbursement
Trupanion provides quick reimbursement. The only downside is they do not pay toward the office visit, which in an emergency is quite pricey. Otherwise, it is a great choice for pet insurance.
Jerah
An easy process to upload claims and…
An easy process to upload claims and repayments. Thank you!
Deanna
Your insurance takes great care of my…
Your insurance takes great care of my Rocky boy and covers 90% allows me to help with all his needs. Thank you
Rodaba
My experience was amazing just like I…
My experience was amazing just like I had made great experiences before! I was at the emergency clinic with my GSD and the invoice was pre approved within few minutes. I was able to focus on my girl and later paid just my portion! I am so glad I have chosen this insurance for my fur babies! Thank you so much Trupanion !
DOG AS COPILOT
Easy to use
Easy to use, quick responses, and good customer care. I have peace of mind knowing that I will not have to choose between quality care for my dogs and being able to pay my bills.
Maxine
The Best!
I was pleasantly pleased when VCA Simmons Animal Hospital put in a claim for my 22 month old's EKG as a pre-op exam along with Solloquin. The cost was originally $103.00 and my out of pocket for this came to $25.98. A wonderful thing to have, hopefully for only prescriptions and non-emergency services not covered by the VCA Care Club plan.
Kim
Quick service!
Quick service!
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