Trupanion Review
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Reviews 9982 
Maria
Ease of use
Its so easy to submit a claim
Shahida
Super fast in refunding my 90%
Super fast in refunding my 90%. Love the service and that they care for all their insured pets
Taylor
Breaking stereotypes
For once I feel like an insurance company cared. Your people could have screwed me on a technicality but instead they moved past that and helped our pup get the care he needed.
TrishK
Claims processed incredibly quickly…
Claims are processed incredibly quickly and accurately.
Ginger
Highly satisfied
Highly satisfied! Excellent customer service and very efficient.
Donna
Claim was easy to file
Claim was easy to file. Quick response and easy to understand.
Pat
The first thing that happened is I…
The first thing that happened is I spoke with live people. And the people I spoke with were pleasant, knowledgeable and helpful.
Yun Jae
Trupanion has been the best decision…
Trupanion has been the best decision I’ve made for my child. With my pup having a terrible accident, we had to take her into the ER and then surgery. Throughout this incident, it was very reassuring to know that financials wouldn’t be a factor in the best outcome for her. The filing process was seamless, and the approval process and wait time were just as great! Trupanion was great and very prompt with returning to my inquires, and even went out of their way to check on Penelope. Thank you guys for the support and reassurance during this whole tragic event!!!
Jaime
So easy to submit claims right through…
So easy to submit claims right through the app. Quickly reimbursed for claims.
Kim
Highly Recommend …
Trupanion has made a very difficult time much less stressful. Our dog had torn her CCL back to back. First the right leg then the left. They reimburse for the medical expenses very quickly, The Trupanion team is kind and compassionate. Our experience has been wonderful. I highly recommend Trupanion.
GEORGE
Trupanion is the best for several…
Trupanion is the best for several reasons. They actually care .
Kelly Harris
My little Charlie has been insured with…
My little Charlie has been insured with Trupanion since he was 4 months old. He is now going on 11 years old. Trupanion has been a god sent through some tough times and continues to cover my baby dog.
Irene
preapproval for a vet emergency bill…
preapproval for a vet emergency bill was very prompt
Lori M.
Great pet insurance!
Fortunately, this is the first time we have had to use our pet insurance for our dog since he has been healthy. I'm glad that we have the insurance as he has been sick for quite some time but slowly improving. It's been easy to submit the receipts and get reimbursed. I've been happy how efficient the process has been.
Consumer Name
Prompt approval and payment of claims.
Prompt approval and payment if claims.
Gregory
Direct submission bu privider
Ablility to have provider submit directly to Trupanion. Less cash flow inpact to ourselves. Thank you
Karen Barke
Everyone I have ever done business with…
Everyone I have ever done business with has been efficient pleasant just wonderful
Melissa
Could not be happier with the company
Could not be happier with the company. The preapproval process was fast and easy. My dog was able to be seen right away and we knew going in about how much we would pay. After her visit was over, we actually ended up paying less due to more coverage. Super convenient with the direct pay to the veterinarian.
Rebecca Ball
Less stress
It made a differeance making it so easy to communicate through my vet office to Trupanion. Thank you, it took stress off of me.
Don
Response was fast and done accurately.
Response was fast and done accurately.
Mil
Trupanion is a MUST for Pet Insurance
My experience with Trupanion has always been consistent when submitting claims and with support staff. They are absolutely amazing. There are no words how great this company is. I was extremely worried about my Lexie, every moment of my hospital experience with Lexie had me weeping not because of the hospital but because my anxiety was at a level 💯. Trupanion’s pre-approval and fast track claim processing alleviate so much anxiety. I recommend this wonderful company to all who have a pet.
Alexander
Quick review of claims and feedback to…
Quick review of claims and feedback to client
LARRY KARAVASILIS
Excellent company
Excellent company, I had to use the plan two months after purchasing and they paid the vet directly as they advertised.
Sharon
Trupanion has excellent response time
I'm blown away with the incredible swift response from Trupanion with the immediate and costly medical treatments required to treat Parker's condition. In an extremely stressful time, I am so grateful for knowing I have this crucial help to pay for the treatments he needs. Getting Trupanion, and keeping it for all of these years when he didn't need it, was one of the smartest things I've ever done. It certainly has paid off now that he does need it. I highly recommend getting a plan if you don't already have one.
Robin
Thanksgiving gratitude for Trupanion
This Thanksgiving I am especially thankful for Trupanion, for protecting my dog Atash so beautifully during her recent health struggle. She is on the mend and our holidays are bright!!
Brian
A comfort in challenging times
This has been a year filled with challenging vet visits for us. We have found the process of filing claims to be extremely easy, with a rapid response rate and no complications. The online chat feature has meant we have been easily and quickly able to have any question answered. We are thankful for Trupanion!
L C
Peace of Mind When the Unthinkable Happened: Trupanion Covered Our Labradoodle's Cancer Journey
We adopted our beautiful chocolate Australian Labradoodle, Zoe, never imagining we would face a cancer diagnosis. Then, on September 18th, our world shattered when Zoe was diagnosed with Anal Gland Adenocarcinoma. It was heartbreaking. As someone who works in oncology, I knew we had to act fast, and within 24 hours, we had Zoe scheduled at one of only two specialized hospitals capable of offering the necessary surgical and cancer care. We are eternally grateful that our breeder had given us Trupanion insurance coverage when we adopted Zoe. We quickly learned why Trupanion is so highly valued—it has provided us with unparalleled peace of mind during this incredibly stressful time. Seamless, Comprehensive Coverage Trupanion didn't hesitate. They managed and covered virtually all of Zoe's extensive and unexpected care: Immediate Surgery: Within just three days of diagnosis, Trupanion covered the crucial exploratory laparotomy surgery performed at BluePearl Pet Hospital. Cancer Treatment Journey: Starting on October 8th, and with the first specialized treatment on October 14th at NVS, Trupanion has been there every step of the way. Complete Coverage: Trupanion has covered the entirety of Zoe’s care, including the intensive radiation treatment, associated diagnostics like CT scans and ultrasounds for diagnosis confirmation and monitoring for spread, and now, the upcoming chemotherapy sessions. Both specialized hospitals highly recommended Trupanion, and our experience confirms why. Knowing that the financial burden of this serious illness is being managed has allowed us to focus completely on Zoe's health and recovery. Trupanion has truly covered the care of Zoe, the love of our lives, and we feel incredibly comforted and utterly grateful for this valuable insurance coverage. It is an investment every pet owner should have.
Julie
Quick turn around after I submitted my…
Quick turn around after I submitted my receipts.
Carol
Working with Trupanion is always so…
Working with Trupanion is always so quick and easy! All I had to do was upload the invoice and in no time I had a response and refund. All in a couple of days.
Akshaya
Trupanion has been amazing to work with…
Trupanion has been amazing to work with over the years. Any time I have an issue their 24/7 support has been quick to address the problem and I’ve never left unhappy. I also love that my vet can bill them directly. If I had to knock something, I would say it is that when we signed up we were sold on the fact that the price doesn’t increase as your pet gets older but the policy has increased a number of times over the years. We’ve had policies on both of our dogs since they were 8 weeks old (there 6 and 5 years now). They’ve never said it’s because of their age so their claim is true, but it’s still been increasing. It’s understandable as the costs of goods and service increase. I’d still (and do) recommend Trupanion to anyone who has a pet that they care for.
Susan
From the very 1st claim we submitted
From the very 1st claim we submitted, they have responded usually within 24 hours. We had a major surgery claim that took a couple weeks, but that is totally understandable. The website is also very easy to navigate. We are completely happy with Trupanion and would definitely recommend them to anyone that would ask!
Kimberly
They are so easy to work with. Excellent!!
They are so easy to work with! The claim process is probably the easiest I have ever had to do! I recommend them to everyone I know! Defiantly worth every penny!! Customer service department is very knowledgeable and has the answers you need! Thank you!
Ashley
Easy Peasy Lemon Squeezy
I wish human insurance was this easy!!!!
Diane Morrissette
Fast service
Fast service
Jocelyn
Trupanion Peace of Mind When You Need It The Most!
Our 7 month old chihuahua named Luna had an unfortunate accident and broke her femur. The only peace of mind we’ve had through this process is having Trupanion to assist us through the process. Our baby Luna had at surgery to repair and place pins in her leg. We completed a pre- approval before surgery on a Tuesday and the very next day she was approved and we planned for surgery that same week on a Thursday. I didn’t have to pay the entire sum of the surgery to the vet. I paid only my portion the day of surgery and the remaining balance was directly invoiced to Trupanion. It was a very expensive surgery and it wouldn’t have been possible if I had not purchased a policy for my baby girl. Also, prior to the surgery I visited urgent care and I submitted a claim for that visit and submitting a claim was incredibly easy. I simply uploaded the urgent care bill and through their user-friendly portal the reimbursement was processed quickly and I received a check the very next week through mail (but I learned that they also have direct deposit). There’s no complicated paperwork. Also, the customer service team was knowledgeable and genuinely caring about Luna’s well-being. They guided me through the process and ensured all concerns are addressed effectively. I must have called them 20 times but they were always so very assuring, patient, and kind. Trupanion’s coverage is fantastic and has made unexpected, costly veterinary bills manageable. I chose the plan with the 500.00 deductible. I highly recommend Trupanion. My chihuahua is part of my family and the best thing I did was ensure she would have accessibility to the best care if needed. You never want any harm to your beloved pet but life has ways to challenge that and having Trupanion for those difficult moments makes a world of a difference. Thank you Trupanion for being an honorable insurance company that you can trust.
Charlie Watkins
I was very impressed with the welcome…
I was very impressed with the welcome package that included an I.D. tag for recovery if lost. Great addition and congrats for whoever ever thought of it!
Pedro
Service Excellence
For the last 4 years I have been with Trupanion. When my first dog died, they were very empathetic calling and sending a written note. Very thoughtfull. Thanks. But beyond that, what keeps me with Trupanion is their fantastic efficiency in processing and approving claims. Be it while utilizing their approved veterinarians network or requesting refunds, their service and speed is first class.Thanks. To this date, I would not have a pet if Trupanion is not part of our extended family. Thanks for all you do for us owners and for our pets.
M Patterson
I have insured 4 dogs with Trupanion…
I have insured 4 dogs with Trupanion and I have had no regrets so far. My dogs get the help they deserve when needed for over 15 years and counting!
CHERIE
Fast and complete responses…easy to…
Fast and complete responses…easy to work with
Kevin
Caring Company
truly work with the owners to help them navigate the best pathway for their pets best interest when it comes to care
PATRICIA
Quick reimbursement!
Coverage is clear and reimbursement is quick. I've filed two claims. After submission of each claim, I received coverage details and reimbursement within two days!
Tom
The best pet insurance money can buy!
My 9 week old puppy contracted Coccidia and Giardia and had to be in the pet hospital for 10 nights. The Bill was 25k plus and TruPanion picked up the majority of the bill. This is the best insurance money can buy!
Cheryl
Helpfulness
So helpful. Great guidance from customer service.
Paige
Wonderful experience
Wonderful experience! Very easy process and reliability. Highly recommend this company when looking for pet insurance.
Lianne Glenn
Compassion in time of grief
Trupanion was compassionate when we submitted the bill for the emergency vet, that ended with him passing away after being diagnosed with cancer. They quickly paid the vet bill, so quick we haven’t received his ashes back yet from the vet, and we’re kind and compassionate through it all and guided us through ending his coverage and refunding the remaining months premium
John Stevens
Great service and Trupanion went above…
Great service and Trupanion went above and beyond for our pup!
Peggy
There are not enough words to praise…
There are not enough words to praise the service and coverage we received when our sweet dog of 7 years needed surgery - sadly she did not make it however the excellent coverage we had with Trupanion gave us the peace of mind to offer her a chance to survive. We will forever be grateful and recommend Trupanion whole heartedly. Thank you Trupanion.
Bruce
Fast turnaround times on claims
Fast turnaround times on claims, keep up the good work in that area.
Jeff
TRUEPANION HAS ALWAYS PAID OUT CLAIMS…
TRUEPANION HAS ALWAYS PAID OUT CLAIMS VERY QUICKLY.
Jenny
Very easy to use and fast turnaround
Very easy to submit the claim and an astonishingly fast turnaround. It was one less thing to stress about in a terribly stressful situation.
sajiris
Trupanion is a life saver
They have been exemplary, fast payments great customer service. When something did not get paid due to doctor error, they sent an appeal form, but also gave options for the vet staff to get it corrected. I don't know what I would do without Trupanion. My new puppy turned out to have so many medical issues. We are seniors and would not have been able to afford the care he needed.
Nancy Pike
Thank Goodness I enrolled in this insurance!!
My 7month old golden doodle broke her femur and had to have surgery with pins put in her leg to stabilize it. TruPanion was so great through the whole process. The Veterinary Hospital that did the surgery filed with TruPanion and all I had to pay was the deductible. I have never had pet insurance before and was so happy I made the decision to get it! Anytime I have called with a question this company’s employees have been so understanding and friendly. Cannot say enough great things about this company and their employees!!
Jennifer
I cannot reccomend Trupanion enough
I cannot reccomend Trupanion enough. Having this insurance gives us peace of mind that our dogs will be well taken care of no matter what issue arises and we unfortunatley have had some serious issues arise. They process our claims quickly and if ever there is a question their customer service is beyond compare. Do yourself and your pets a favor and get Trupanion insurance. If ever something happens to your pet you will be glad you have it. It's worth every penny.
Jennifer
Providing the ability to get the care my dog deserves!
I am so incredibly thankful to Trupanion for all of their support and resources as I've navigated an issue with my best girl, Sisu. Having insurance has allowed me to get her the care that she deserves, and that I otherwise wouldn't be able to afford. I can't say enough good things about Trupanion! I'd sing it from a mountain top if I had a mountain nearby!!
Linda
Paid right away,
Paid right away,
Barbara C
Provides great service by paying the…
Provides great service by paying the vet directly without hassle of completing a claim form
Neina
helpful
reaching out to Trupanion is a pleasure - folks on the phone are courteous and caring. submitting a claim is super easy! great to know I have support for my buddy, Bodie!!!
Susiemae Andresen
Positive review after visit to a new Animal ER
Our vet of many years was too busy to see our sick dog. We were advised to take him to the ER. I knew since I had dog insurance I would be able to afford to take him in. The reception staff mistakenly entered the Trupanion claim using the reason we brought our sick dog into to the ER. Trupanion paid as it was designed to within minutes! I persuaded the receptionist to put the diagnosis the vet gave as to what was wrong with our dog. She spoke to Trupanion and the claim sent to appeals. I paid for the portion of the bill so we could go home. By the next morning I had received a rext message to indicate we had been reimbursed our money. If only human health care worked this way!
Denise
Very prompt response and worked quickly…
Very prompt response and worked quickly with vet hospital for my claim
Mary ellen
I like this company but I do not…
I like this company but I do not appreciate the amount there premiums increase
Sharon
Response is extremely efficient and…
Response is extremely efficient and coverage for the pet is very good
Beth Ann Greenberg
I’ve been really happy with Trupanion
I’ve been really happy with Trupanion. Their policies are straightforward and easy to understand, with no hidden catches. Submitting a claim takes just a few minutes, and the process has been smooth every time. It’s been a great experience and gives me real peace of mind.
Diana
Quick and thorough !
Quick and thorough !
Kevin
No submittal and reimbursement of…
No submittal and reimbursement of expenses. Everything handled via the pet hospital and insurance.
Extremely satified Customer
Satisfied customer
Excellent customer service and ease of submitting a claim. I only wish prescription food had better coverage.
Eileen C
Trupanion is great!
Trupanion is great! They covered most of my dogs medical bills! It was such a relief knowing I had this coverage!
Sharon
The Vet pay portal is amazing
The Vet pay portal is amazing! I will always look for a vet it emergency facility that has it. Fast, easy and really helps reduces stress to know what is covered financially when your pet has an emergency.
Dawn
Never worry
Each time I worry about my dog during an emergency but never have I had worry about Trupanion being there for us! Thank you! Dawn and Emmie Rose
Theresa
Trupanion does a great job and fast in…
Trupanion does a great job and fast in rebursting your money. I now it’s all for the animals but the are some people that are on an income and single like me. I try to do my best and I go with a lot of stuff just to have insurance on them. But I would not change a thing.
Randi
Fast
Fast, efficient, communicative, highly professional….thanks for your support!
Dorothy Warder
Our claim was reviewed immediately and …
Our claim was reviewed immediately and our provider was paid immediately.
Robin Watson
The BEST!
Trupanion pet insurance is the best in my opinion! They have made it possible for me to get my fur baby the necessary surgery and care he needed. I love the DirectPay to vet option and feel like every vet hospital and clinic should be a part of that.
Roy Yonkers
They pay quickly and are easy to work…
They pay quickly and are easy to work with.
Kathleen
Outstanding Support and Customer Service
Every part of joining Trupanion has been impressive. I had compared so many pet insurances before signing on and Trupanion offed excellent and instant customer service and support. My pet had to have surgery and Trupanion was there for me every step. I am SO glad We joined the Trupanion family!!!!
GAIL Baker
I had a problem with the actual…
I had a problem with the actual diagnosis they assigned. One easy phone call to resolve, refund deposited the following day.
Diana
Very professional
Very professional . They processed my invoices for less than 24 hours . I highly recommend Trupanion to every pet owner.
James Ault
It's simple
It's simple, no hassle
lauren
Trupanion has been amazing
Trupanion has been amazing, I highly recommend every pet owner to consider it. They make it very easy, and customer service has always been top notch, extremely friendly, empathetic, as well as willing to answer any questions.
Jerry
Trupanion is a great pet insurance…
Trupanion is a great pet insurance company. After my dog became very sick with chronic IBD, I sighed a sense of relief that Trupanion coverage was there for prescriptions, testing and long term management of this auto immune disease in my dog. I get prompt notices for my claims and they are very professional. Thank you, Trupanion.
Bobby
Could it ever be easier? This insurance is Great, So far So Good
I love the fact that My Local Vet and a eye specialist located in another State both take the insurance directly. Makes Life so much easier.
Bryan
Trupanion has been super helpful with…
Trupanion has been super helpful with my dog Koa and they managed to try and keep your monthly rate the same each year
Kristi Binnicker
It was awesome that my doctor filed the…
It was awesome that my doctor filed the insurance with Trupanion and I only had to pay them the office visit and the 10%. Most doctors make you pay first and then let Trupanion pay you back. Thank you for giving the doctors that option to file for us.
Ann
When I called to cancel
When I called to cancel. Renee talked me out of it. She was very helpful to,put in my claims.now to Waite to get paid
Kristen Ardito
I'm so glad I got Trupanion for my…
I'm so glad I got Trupanion for my animals when they were young. It's been invaluable as they've gotten older as I have piece of mind that much of the expenses will be covered.
Malcolm
Appreciate Trupanion works directly…
Appreciate Trupanion works directly with my dogs veterinarian. Makes the process very convenient.
Maureen
Good experience and response to claim
Quick review and response
Joe Miranda
Trupanion processed our claim immediately. The results were exactly what i expected. And payment was in our account within 48 hours.
Trupanion provided immediate
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