Trupanion Review
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Reviews 10612 
Tom
Claim response is usually same day and…
Claim response is usually same day and the responses are easy to follow and doesn't seem like they're trying to not pay out on claims. So far it's been well worth the investment with our dog.
Sharon
Prompt handling of claims!!
Prompt handling of claims!!
Leanne
Trupanion has been great about helping…
Trupanion has been great about helping us with our dog’s medical bills. We couldn’t be happier with their customer service!
Regina
I just had a terrible incident where my…
I just had a terrible incident where my puppy broke her leg. The staff (customer service) at Trupanion were amazing. Anyone that I spoke with had all my information at their fingertips and explained everything to me. They went out of their way to help with the Specialty Hospital, and took away much need stress and anxiety for me. It was easy to connect with someone and get all my questions answered. So far I could not be more pleased with the help on every level. I highly recommend Trupanion to anyone that is looking into Pet Insurance. Thank you!
Alison S
Sign your pup up already
Omg I don't know what I'd do without Trupanion. Not something you really want to spend money on monthly until you actually NEED the insurance and then it's a total god send. 100000% get Trupanion, they make everything so easy.
Laura
I will never be without this coverage for my pets.
I have a number of pets with Trupanion coverage. Recently one of my kittens developed a serious infection and had to be hospitalized. Trupanion was wonderful in approving his coverage in a timely and efficient way. Folks I have spoken to there have always been pleasant and informative.
Doreen
Great customer service
Amber and Megan were super helpful, going through my claims and explaining what was going on. Megan sent me an email outline all the claims that were in review, the outcome and all reimbursement.
Lisa
The best pet insurance by far
Really great insurance and their staff has been wonderful everytime I have called.
Samantha
Thank You for Your Support During Kipo’s Diagnosis
Recently, our cat Kipo was diagnosed with feline asthma, and we are incredibly grateful to have Trupanion supporting us through this time. Submitting claims has been simple, and the approval process has been quick and seamless, whether through our veterinary clinic or directly on the website. Your support has truly made a difficult situation much easier for our family to navigate. We will always make sure our pets have coverage through Trupanion for the peace of mind you provide. Thank you for being there when we needed you most.
DeHart
Easy claim service
Easy claim service
Gr Ray
Highly recommend
Highly recommend! Whenever I call the specialists are always so caring, knowledgeable and helpful. Simple, clear process to submit claims yourself and very fast claim processing. Thank you so much!
Molly
Best insurance
They are quick and understanding of every medical claim I file. I never have to worry about not having the money up front for an unexpected bill. Will forever use Trupanion for all new pets going forward. Wish my other two were on this!
Kelley
Timely and great service!
They are very timely in all aspects of the insurance process!
Jamie
Trupanion rocks!
Super easy, so responsive, paid directly to vet. Such a relief! So happy i put my dogs on this insurance.
Agnes
Very good for the reimbursement of big treatments
Very prompt for the reimbursement. The premium can be high but all worth it when your dog gets sick . Trupanion reimbursed 90% of all the treatments and surgery when my dog got cancer which I would not have been able to pay by myself. my dog is now good after 2 years
Robert B Pulaski
Thanks
It’s just a helping hand with the out of control costs. They want people to have pets.
Mauricio
Excellet
Best pets Insurance
Eleanor
Trupanion a great idea for Seniors.
As seniors having lived with and loved 7 dogs we knew the cost of vet care. We take pride in getting them the best healthcare. Our last dog faced cancer and we went through chemo. As retirees Trupanion will help us face medical problems by purchasing coverage that fits into the fixed income, making sure we can provide for our last rescue. We’ve had to use our coverage and amazed how convenient the process is. It is less stressful knowing we have trupanion.
524Maggie
Prompt acknowledgement of claims
Prompt acknowledgement of claims. Great customer service.
JD
I was always questioning why I was…
I was always questioning why I was paying monthly for a service I might never use, but I’m sure glad I did. They have saved me thousands in helping my 2yr old cat fight infection.
Denise Henderson
Smartest choice I made in trusting…
Smartest choice I made in trusting Trupanion as my pet insurance company. Three dogs, one with allergies and arthritis, one with lymphoma and one with car sickness! Covered by Trupanion on all medical expenses and I only pay 10% of the cost when taking them to the vet for injections, chemotherapy, medications and more. I also like the fact that your veterinarian can bill Trupanion up front rather than submitting the claim yourself. It saves so much and I'm truly grateful for Trupanion's coverage. Highly recommend!
Susan Kraeger
Trupanion is a great insurance to cover…
Trupanion is a great insurance to cover your pet. They make it so easy to file a claim and the turnaround is always fast.
Shelly
They were right on board to help with…
They were right on board to help with expenses for tumor and cancer treatment.
Paige
So thankful for all the help and quick…
So thankful for all the help and quick responses from everyone on this team.
Anna
The Vet being able to bill you directly…
The Vet being able to bill you directly and your quick response to their billing.
Patty
I’m really happy with her prompt…
I’m really happy with her prompt responses on my invoices
Margo
We had to take out dog to the emergency…
We had to take out dog to the emergency hospital for an illness and the pre approval and instant payment features were wonderful. Really takes the stress off of us know that we weren’t staring down a large vet bill so we could make better decisions for our dog.
BG
Grateful for Pet Insurance!
We are so grateful for you. Never thought we’d have to use it; but glad we have it.
Jenna
Timely Response
Timely Response! Insuance was processed immediately.
Denese
Great experience
Great experience
William
Thank you very much for great service
Thank you very much for great service. I wish I could have lowered my deductible, but it was too late when I requested it. But otherwise excellent
Mark W
It’s so fast and so easy to submit a…
It’s so fast and so easy to submit a claim. The review and settlement is also very quick. It makes me very confident that my dog’s care isn’t limited by an insurance company.
John
The claim experience was excellent
The claim experience was excellent, even when talking to a live representative they seemed to care about you and your pet.
Susan
Submitting forms
Submitting the invoice was easy.
Heather
I am not computer literate
I am not computer literate. I called and spoke with wonderful, intelligent, personal people who helped me with questions about how to file claims and future procedure estimates. I am very grateful.
Tabitha
Smooth claims process as always
Smooth claims process as always. Every time I call they are very respectful, polite and sincere. I highly recommend them to anyone who is looking for pet insurance! They will not disappoint. They sincerely care about your pet(s).
Nick
Trupanion was unwavering when we needed them
This last month has been incredibly difficult for our family and for our pug, Bean. First, he underwent a procedure to have a potentially cancerous mass removed from his leg. During his recovery, Bean was violently attacked by a dog on the street and required emergency surgery on his neck to save his life - fortunately, he is alive and recovering today. Trupanion provided us the peace of mind to get the care Bean needed to save his life. Being able to focus on the care he required, rather than thinking about vet bills, was incredibly helpful during this immensely stressful time. As an added benefit, Trupanion handled the claims seamlessly with incredibly efficiency - I was paid for our claim within hours of the procedure. I am thankful that we had Trupanion in our corner to help Bean get back to thriving in our family!
Jill
We have been using Trupanion for 7+…
We have been using Trupanion for 7+ years. This was the first time we have had to use it. Definitely worth it!
Tijuana Bosley
Ease of Process
I appreciate how it was easy to file claims and everything was done promptly. The website was easy to undertand.
Susan Weis-Bohlen
We’ve used Trupanion for over 15 years…
We’ve used Trupanion for over 15 years and until recently we were very satisfied with the service. In 2025 mistakes began to happen with claims and I had to call to have many invoices applied properly and covered. The customer support staff are wonderful people but it’s clear that they are relying heavily on AI and mistakes are being made. This requires a lot more work on the client side as we have to dispute denied claims. All in all we have been very happy, so I hope they get the AI claims worked out.
Linda
Quick response and reimbursement
Quick response and reimbursement. Made the entire process super easy, five stars!
Gray Walker
Our cat had to be hospitalized for a…
Our cat had to be hospitalized for a urinary blockage/infection. The hospital was billing twice a day. Not only did Trupanion cover their portion promptly, they reimbursed the hospital directly and often within minutes of receiving the invoices. A few years ago we had a broken leg event and in that case Trupanion reimbursed us by direct deposit to our bank account within a few hours. Highly recommend.
James
It was handled very competently by the…
It was handled very competently by the vet and Trupanion. No hassles, disputes, or communication issues. First class all the way.
Stacey
I can’t say enough about how wonderful
I can’t say enough about how wonderful, professional, helpful, and truly concern your staff is from questions to claims. Thank goodness that I chose a quality pet insurance company like Trupanion for my fur baby rescue shepherd, Max, when he was a puppy.
Shari
Easy to use
Easy to use, love that they pay the vet first, and got the reimbursement for my refills worked out. Quick return. Thank you!
Gg
Came through for us
Came through for us When we needed it most Coverage and compensation Quick pre approval was said to be a surprise But was definitely worth it
Laura
Excellent
Fast, efficient, responsive
Darlene
Great company very concern about the…
Great company very concern about the animals! They cover what they have too right away and it’s a big relief!
Sean
Need Pet Insurance
My initial payment was only 10 percent of the original estimate on the law side. After the bill was complete, I believe that I was responsible for only 20-25%.
Geraldine
Trupanion processes claims quickly.
Trupanion processes claims quickly.
cecilia Brooks
Great experience with Trupanion
Great experience with Trupanion. Great support with this insurance company for Stanley, 6 1/2 Goldendoodle. He was very sick over the past few weeks and Trupanion was the reliable insurance we need it to help us pay for the high Vet bill. Highly recommend. They pay bill promptly. My vet submits bill directly to Turpanion and it goes through the reimbursement process very quickly.
Michelle
The payments went through quickly &…
The payments went through quickly & helped make a stressful moment less intense. We were able to focus on getting my girl the care she deserved.
customer
I love that it is seamless
I love that it is seamless. The veterinary office files the claim and you know immediately that it was approved.
Linda
Ability to care for my senior kitty
My senior cat, adopted at age 10, is taking his first steps on his journey with small cell GI lymphoma. Thanks to Trupanion I've been able to work with his vets, both general and specialty, to get the testing we needed for a diagnosis, and to start treatment. Trupanion has been great, both in how they work with both vet practices, and how individual client service associates have talked, and comforted, me. At least I know that that my boy will have every chance at good days ahead - and I would regret not being able to make these choices if I did not have Trupanion insurance.
Janice
Vet bill for Medicine
I did not know my vet did not submit the bill for the medicine I needed for my pup's tummy. When I called Trupanion They told me what to do and the bill was processed. Thank You!
Holly
The chat support is always quick and…
The chat support is always quick and easy for answers, linking to my vet saves so much time for me, and when we had an emergency situation recently, our vet was able to submit our claims for us and reverse the charges for a $12,000 procedure next day!
Linda
Everyone I talked to was amazingly…
Everyone I talked to was amazingly helpful and the whole process was so simple and efficient. I couldn’t be happier with this company.
Ardis Haran
Well informed associates that answer…
Well informed associates that answer all of our questions.
Jeannine
Always easy to deal with
Always easy to deal with. Never any issues with claims. Been with them for 8 years.
Suzy
Worth every penny for insurance for your pets
Once you have met your deductible, they pay their part and either send payments directly to your vet or medical provider or to you. They are extremely prompt and typically review the submitted invoices within 24 hours.
Garry &Karen
The vet hospital had direct contact and…
The vet hospital had direct contact and we knew almost immediately what insurance was going to pay. Our precious Scout died and insurance paid some on the cremation. We are heartbroken but relieved that we did not have to make a decision based on cost of care because we had insurance to help
PHYLLIS GIBSON
Assistance when needed!
My Precious joined our family 3 1/2 years ago. I knew from what I heard and the cost of pets vet bills that if something major happened to Precious, I wanted to be able to take care of her. Up until 3 weeks ago we did not have a major event. But.......when it came....words can not describe how thankful I was that Trupanion was helping me with her medical bills and I was able to see that she received whatever she needed without having to worry about finances. I could handle the ductible and the 10% while they paid 90%.
Kathleen
Trupanion has a great product and I…love Trupanion!
Trupanion has a great product and I believe they really care! Easy to submit claims and fast payments back to me. They are very responsive and supportive!
Angela
Trupanion is the BEST pet insurance you…
Trupanion is the BEST pet insurance you can get absolutely no question!!! I have worked in veterinary medicine for over 32 years I deal with pet insurance every day. When it came time to get insurance for our new pet we decided to get Trupanion. So very easy to submit a claim and payment is fast and hassle free. Thank you Trupanion!!!
Anne Constant
The experience filling a claim during a…
The experience filling a claim during a very stressful time with my pet is so appreciated.
Julie
Trupanion came through when I needed…
Trupanion came through when I needed them the most. With the pre-approval process and if covered direct payment. I was able to help my collapsed cat in an emergency situation. With this insurance I was able to proceed with treatment and know my decisions were based on need.
Kristen
Wonderful Experience!
Customer service was friendly. Process of claims is fast and detailed. Loved the fact that the vet was able to submit estimate and claim to them directly so that i didn't have to pay in full and wait for reimbursement. It made the stress a little less, with not having to worry about that! I was able to focus on my dogs diagnosis and treatment plan.
Kierstin
Love Trupanion!
Love Trupanion!
Edward
Web site very intuitive
Web site very intuitive. I have never before filed a claim. Thakfully I hav never needed to before now. But when in a situation where you are fearing for your pet's health, it was an easy process for me to follow and submit for reimbursement.
Philip
Whenever I call I always get the best…
Whenever I call I always get the best service. Their customer service is top notch. If the person answering the phone doesn't know the answer they talk to someone else, you don't get shuttled around from person to person.
Maureen
ER Visit
Made my experience at an emergency room so much less stressful
Jocie
Trupanion is such an amazing company
Trupanion is such an amazing company. They have wonderful team members. Every one of them that I have spoken to has been so kind and caring. They are very quick to get your claim taken care of after submission. In my experience, the company has shown compassion in times that can be scary, uncertain and heart breaking.
Angela Ciampi
Trupanion is so very responsive
Trupanion is so very responsive. My 4 yr old was diagnosed with IMHA. They turned the approval around for his treatment so quickly. The staff is awesome also!!
Priscilla
Surprised at what is not covered
I was pleased at how quickly the claim was processed at vet office. However very surprised to find that pre op labs and imaging necessary for my dog’s surgery w ere not covered by the insurance.
Gail Marshall
Trupanion has been insuraning my pets
Trupanion has been insuraning my pets. My sweet older dog has cancer but recently they ingested toxins. Not good. I do notice I have to watch carefully because the computer system does not realize what is the problem most times.
Nickie
Trupanion paid the pet hospital directly
Trupanion paid the pet hospital directly and they did it fast. Having my fur baby taken care of without worrying about an expensive bill was very comforting. I highly recommend Trupanion to my friends and family.
John Lewis
Quick claim reimbursement
My vet was able to file a claim and be reimbursed almost immediately. Much better than paying up front and waiting on reimbursement.
REBECCA MAISON
All my transactions with Trupanion have…
All my transactions with Trupanion have always been processed in timely matter and all the questions I have ever had have been taken seriously and professionally. I give them a thumbs up!
Ms R
Great experience
I never knew about pet insurance and they made the unexpected easy to deal with. The process has been great and easy. Highly recommend them.
Oscar Martinez
Watching Angels over my puppy
Trupanion responded above and beyond when I took my puppy to the veterinarian emergency service.They were fair, supporting,caring and professional.Trupanion gave me peace and never left my side.Worth every dollar and think that Trupanion is an extension of Jesus Christ healing ministry.
Arrella
Just got a policy through their fast…
Just got a policy through their fast and easy website. I had questions and called , a representative answered in less than a minute. They were fast, friendly and very efficient!
CRV Joe
Communicative and trustworthy
I have found Trupanion a necessity with my dogs. You just never know what will happen in dog parks or on hikes; etc. relief at knowing in an emergency they are there. Great to communicate with and informative throughout process. I swear by them!
Ann Marie Almeida
When my do and I needed your support-…
When my dog and I needed your support- you were there; timely and with no drama. Very Grateful!
Kenneth
Efficient and Transparent
Super quick and efficient and extremely transparent about how items are covered.
Linda
Never a problem with getting paid back…
Never a problem with getting paid back great customers service and a easy website to navigate.
Rebecca
I have trupanion on all 3 of my dogs
I have trupanion on all 3 of my dogs. My oldest is 11 and has multiple issues. When diagnosed with thyroid cancer, knowing he was insured was a relief. We were able to proceed with surgery quickly. I have peace of mind knowig my pets are covered.
Kathy
trupanion overall satisfaction
Trupanion is very quick to process claims, were very professional, and were very helpful when I had a problem one time.
Linda
This was my first time filing a claim…
This was my first time filing a claim and it was flawless. My vet filed the claim for me right at the office after my visit. Trupanion paid their part to my vet directly and I paid the difference. I couldn’t ask for anything easier.
Julia
Peace of mind
very impressive with timeliness of approvals. Payment direct to the hospital was a huge plus.. thank you for everything.
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