Trupanion Review
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Reviews 10676 
Christine A Walsh
It was such a relief to have a…
It was such a relief to have a complication with MJ and an unexpected vet visit to have Trupanion cover the majority of that bill.
Bernard
They pay claims fairly and promptly
They pay claims fairly and promptly
Ken D
100% WOW
To have insurance for the baby but 100% increase in 4 years. Seems very abusive to the pet parents. You need to do better.
LeeAnn
Excellent response
Excellent response. Had an emergency and Trupanion paid the Vet directly with no problems. Would recommend to anyone who asks.
Brody’s mom
Highest praise!
Absolutely seamless, lightning fast, and great communication. Funds in my checking account next day. Cannot recommend more highly.
SH
Speedy payment of claims
Speedy payment of claims
Patrick
Easy
Never a hassle. Always on point.
kathyk
Quick and easy
It was very simple for the Emergency Hospital to find my account and allow the payment to go directly to them.
James Caudill
Excellent Product
Trupanion has always come through with exactly what they said they would. We’ve had numerous claims during the past 5 years with our pup and they’ve always paid a very reasonable amount. Thanks for being a great company for our pets.
Thomas
Frictionless
Payment to the vet was done instantly, no need to go through a "prior authorization" process. No issues whatsoever with coverage. Couldn't be smoother, and I couldn't be happier!
Ric Gerttula
At the Vet Hospital you were able to…
At the Vet Hospital you were able to communicate with the facility directly and saved me countless hours trying to submit the claim myself. This allowed me to concentrate on taking care of Oliver the Clumber Spaniel needs. Thank you!!
PATRICK MCCUNE
Trupanion has my kitty's back
My Luna has just gone something traumatic and Trupanion really taught me how valuable they are as an insurance provider and partner with my perfect little kitty.
Elizabeth
Now I have a senior dog-
When my dog was younger, I almost gave up my insurance because I didn’t see the need. Thank God I did not do that! Now that he is 13 I don’t know what I would do if I did not have Trupanion. Thank you so much for helping us all with our senior dogs!
John
When was the last time you said something nice about insurance?
Trupanion is our first experience with pet insurance but has set a bar that a lifetime of human health insurance has never come close to. Simple and understandable: I actually know what to expect up front. Quick and efficient: claim processing is quick and efficient. All but one claim has been completed in days. The one that took a few extra days was corrected within a couple days. (Caused by confusing veterinary terminology that calls the dog equivalent of pathology and autopsy the same thing. One call from the hospital confirming that she was very much alive and it was fixed. Fast reimbursement: our regular vet does electronic claims at checkout so we only pay our share. When we needed a regional specialty hospital, the reimbursement was in the bank before the credit card bill was due.
Breanna
Fast reimbursement and great coverage!
Fast reimbursement and great coverage!
Janet Merritt
Great service and fast
Great service and fast! I got an approval of estimated charges while I was at the emergency department. We’re so glad our pup is covered
Bridgett
So impressed with how much was covered…
So impressed with how much was covered and the fast turnaround!!
Leslie
We were very grateful to have Trupanion…
We were very grateful to have Trupanion covering our Lucy when she suffered a torn ACL and a second leg injury not long after. With Trupanion’s coverage we were able to get Lucy the best care, so soon it was as if the injuries had never happened. Our family, including Lucy, highly recommend them!
Judy
Nothing but good experiences have had this company for many years…
I have had this company for many years and they paid out over 30,000 for my toy poodle Goliath.
ROD
Simple reimbursement process and…nailed it!
Simple reimbursement process and recently very quick with approval process when our pet went into ER. Best decision we made. Even ER was happy we had Trupanion. Under stressful situation, nice to know they have our backs and make things easier.
April AUGER
I appreciate the immediate attention…
I appreciate the immediate attention that is given my bills. Also the fact when I call I get to talk to a real person. Don't ever change that.
Laurene Baril
Good coverage but had to drop two dogs…
Good coverage but had to drop two dogs because of premium increases and now premiums have gone up on other two dogs. Almost back where I started from. Customer service very good but rapidly becoming unaffordable. I now have two dogs completely uninsured.
Derek
Trupanion truly cares
Customer service explained to me the coverage very clearly, and when I took my pet to the emergency, the vet clinic was well aware of Trupanion and they were able to get the approval immediately and I saved an extremely amount of money to save my hurt kitten. I am so thankful that I was able to afford the emergency services and my kitten is recovering and Trupanion was there every step of the way with your support?
Terry
They responded right away!
They responded right away!
Robert
Fast Claim
The claim was settled at the vet within minutes.
Kristen
Every time I have needed to use my…
Every time I have needed to use my pet's insurance with Trupanion it has been incredibly easy and I appreciate the quick responses. It is always stressful when dealing with a sick pet, having a company care and be so helpful lessens the stress.
Deanna
Trupanion = peace of mind
Trupanion has been amazing. My 3 pets have been insured since around 2013 and we have had our share of injuries and illnesses. Knowing you have Trupanion insurance gives you peace of mind. Incredible company that truly love your pets just as much as you do.
Mary
They are great to work with.
They are great to work with.
Jacqueline
Trupanion responded quickly to our…
Trupanion responded quickly to our claim and to the vet when they filed the claim.
Christina
When my dog needed surgery Trupanion…
When my dog needed surgery Trupanion was there for me, far better than my own health insurance! They covered most of the cost and are speedy at getting you your compensation. I'm glad I chose them!
Abigail
Cannot Say Enough Good Things
Trupanion has been great since the moment we started with them! Their claims process is straightforward and reimbursement is a quick turnaround, their customer service is wonderful, and I can tell that they genuinely care about our pets. Insurance is something you hope you never need, but when you do, it can be a lifesaver...literally. One of our dogs had an ongoing autoimmune condition, and Trupanion made the difference between us struggling to make decisions and us being able to give our boy the best life possible. We lost him recently at the age of 13, but those years were filled with more happiness that we ever would have thought possible. Part of that reason is because Trupanion gave us the peace of mind that we needed to give him the best care. Our pets are family, and they should be treated as such. I can't imagine owning a pet without a safeguard, and I would definitely recommend Trupanion to anyone for that reason!
CK
Fast and transparent responses
Fast and transparent responses
Dog Momma
The best!!
So thankful for Trupanion! They are always willing to help answer any questions. I recently had a wrong diagnosis added to a claim by the vet causing an additional deductible. Trupanion was quick in requesting update records and working to get everything corrected!
Tracy
Good Communication and prompt response
I appreciate speaking directly with a representative when I call. Having claims paid to the provider at the time of service is also helpful.
Marji Prefontaine
They pay out really well and quickly…
They pay out really well and quickly when I send claims to them
Bernadette
Both of my dogs have had some issues in…
Both of my dogs have had some issues in the last year- having Trupanion insurance for them has made a big difference in the level of care I am able to afford and Trupanion has been so easy to work with. Direct pay to my veterinarian or quick claim processing for the clinics that can't do direct pay - both have been easy and fast!
Christopher Heczko
Professional and expedient!
Customer service was excellent and guided me though the process to complete submittal. Near instant feedback and payment. Super easy to submit a claim. Unbelievably quick!
Mary
So far I am very happy
So far, there is nothing to complain about. I used my insurance and it was extremely efficient and fair.
Lydia Ford
Trupanion is the gold standard for pet…
Trupanion is the gold standard for pet insurance. They pay claims quickly and are very knowledgeable.
Stu
Once again outstanding service and compassion.
I have been a Trupanion customer for a long time. The experience of having a pet sick is full of trauma. Trupanion has been with me every step of the way in providing me with the confidence I can afford and do the right thing for my pets at all times. I highly recommend Trupanion, and I often have.
Kelly
The BEST coverage EVER!!!
The immediate response to approve my kitty's procedure made me speechless and so grateful. I didn't realize how much coverage I had and Trupanion responded in under 30 seconds so we could move forward. It was a relief for me to have this additional coverage and can say that it is 100% worth it.
Tony
Follow up regarding claims is very fast.
Follow up regarding claims is very fast.
Jeffrey
Faster payment and service than…
Faster payment and service than expected by far once everything set up and minimums met. With my poor furry baby needing more surgery, I am thankful for Trupanion to help ease the financial burden and stress of the situation.
Lynn
I 'am very pleased with Trupanion…
I 'am very pleased with Trupanion coverage. Processing claims is quick an efficient. When going to the Vet they initiate the claim directly to the Vet and I pay my portion then. All my pets claims for medication coverage is sent in by me by email and quickly deposits the return into my bank account (no waiting for the USPS) our local Emergency Vet and the University of Gainesville Small animal Center accept Trupanion. Thank you , Lynn
Tessie
Excellent services
Excellent services , quick and easy
Brooke
Trupanion is so fast and easy
Trupanion is so fast and easy! I submitted a claim and they paid half and it only took 24 hours to get the claim!
Theresa Ganse
Helps in the time of need for your pet.
They answered right back when I contacted them. They were fast in processing the claim and really they were really great. It’s just the first time having pet insurance. I thought we would have been covered just a little bit more. It takes time to learn everything. It was nice not having to pay that whole amount. I just learned when we’re actually paying for it at the vet, we could also get reimbursed for the claim at the same time.
Jennifer
Trip to the ER on Valentine’s Day
It’s Valentine’s Day weekend, the last thing I was thinking about was needing to use the insurance I purchased for my new puppy, 7 months ago! But here I am, in a panic at the ER bc, my sweet little 10 month old Yorkipoo, Ginger is having GI upset since 5am. But lucky for her, she’s got a mom who purposely knew there would be days like today! The bright spot was when the receptionist said, you have Trupanion, that’s the only insurance we accept, I’ll take care of everything! 10 mins later..she handed me an estimate of cost that showed what was covered, to my surprise it was more than half of the bill. Thanks to Trupanion, my little girl received the best care and I still received a Valentine’s gift!
Adolfo Flores
Lisa is amazing!
We forgot to remove our puppy off of Trupanion coverage (about a year ago) and needed to change payment from a credit card to bank account. Lisa helped me out over the phone on how to change payment type. I asked her to not worry about reimbursing us and she gave us back pay for 60 days. Very considerate! Thank you for your professionalism and great service!
Jane Roberts Denis
The only insurance for our dog
Trupanion has been a star through our trials and tribulations with Elspeth. Our beautiful scottish terrier has bladder cancer and trupanion has been there all the way. Granted our monthly fee has increased over the years but I suppose that is to be expected. Every communication I've had with trupanion has always been extremely pleasant - they are the only pet insurance company I would recommend and will always be a customer of!
DONNA
Always takes care of my pet
Always takes care of my pet . Love the company.
Juan
Great experience and wonderful service
Great experience and wonderful service, paid my dogs surgery
Laurie
My Veterinarian can input charges…
My Veterinarian can input charges directly to Trupanion. Nothing to worry about on my end.
Louanne
Trupanion has been great
Trupanion has been great, easy to file claims, quick response and payments. I have peace of mind that I will be able to care for my fur babies whenever needed.
Lisa
Quick and Efficient Reimbursements
Our poor sweet dog somehow contracted what turned out to be sarcoptic mange and not just allergies. We had to bring him to the emergency vet and then later to a canine dermatology specialist. Trupanion not only covered the majority of those bills, but they paid it out quickly. We are thankful we have Trupanion for pet insurance.
Tom
Claim response is usually same day and…
Claim response is usually same day and the responses are easy to follow and doesn't seem like they're trying to not pay out on claims. So far it's been well worth the investment with our dog.
Sharon
Prompt handling of claims!!
Prompt handling of claims!!
Leanne
Trupanion has been great about helping…
Trupanion has been great about helping us with our dog’s medical bills. We couldn’t be happier with their customer service!
Regina
I just had a terrible incident where my…
I just had a terrible incident where my puppy broke her leg. The staff (customer service) at Trupanion were amazing. Anyone that I spoke with had all my information at their fingertips and explained everything to me. They went out of their way to help with the Specialty Hospital, and took away much need stress and anxiety for me. It was easy to connect with someone and get all my questions answered. So far I could not be more pleased with the help on every level. I highly recommend Trupanion to anyone that is looking into Pet Insurance. Thank you!
Alison S
Sign your pup up already
Omg I don't know what I'd do without Trupanion. Not something you really want to spend money on monthly until you actually NEED the insurance and then it's a total god send. 100000% get Trupanion, they make everything so easy.
Laura
I will never be without this coverage for my pets.
I have a number of pets with Trupanion coverage. Recently one of my kittens developed a serious infection and had to be hospitalized. Trupanion was wonderful in approving his coverage in a timely and efficient way. Folks I have spoken to there have always been pleasant and informative.
Doreen
Great customer service
Amber and Megan were super helpful, going through my claims and explaining what was going on. Megan sent me an email outline all the claims that were in review, the outcome and all reimbursement.
Lisa
The best pet insurance by far
Really great insurance and their staff has been wonderful everytime I have called.
Samantha
Thank You for Your Support During Kipo’s Diagnosis
Recently, our cat Kipo was diagnosed with feline asthma, and we are incredibly grateful to have Trupanion supporting us through this time. Submitting claims has been simple, and the approval process has been quick and seamless, whether through our veterinary clinic or directly on the website. Your support has truly made a difficult situation much easier for our family to navigate. We will always make sure our pets have coverage through Trupanion for the peace of mind you provide. Thank you for being there when we needed you most.
DeHart
Easy claim service
Easy claim service
Gr Ray
Highly recommend
Highly recommend! Whenever I call the specialists are always so caring, knowledgeable and helpful. Simple, clear process to submit claims yourself and very fast claim processing. Thank you so much!
Molly
Best insurance
They are quick and understanding of every medical claim I file. I never have to worry about not having the money up front for an unexpected bill. Will forever use Trupanion for all new pets going forward. Wish my other two were on this!
Kelley
Timely and great service!
They are very timely in all aspects of the insurance process!
Jamie
Trupanion rocks!
Super easy, so responsive, paid directly to vet. Such a relief! So happy i put my dogs on this insurance.
Agnes
Very good for the reimbursement of big treatments
Very prompt for the reimbursement. The premium can be high but all worth it when your dog gets sick . Trupanion reimbursed 90% of all the treatments and surgery when my dog got cancer which I would not have been able to pay by myself. my dog is now good after 2 years
Robert B Pulaski
Thanks
It’s just a helping hand with the out of control costs. They want people to have pets.
Mauricio
Excellet
Best pets Insurance
Eleanor
Trupanion a great idea for Seniors.
As seniors having lived with and loved 7 dogs we knew the cost of vet care. We take pride in getting them the best healthcare. Our last dog faced cancer and we went through chemo. As retirees Trupanion will help us face medical problems by purchasing coverage that fits into the fixed income, making sure we can provide for our last rescue. We’ve had to use our coverage and amazed how convenient the process is. It is less stressful knowing we have trupanion.
524Maggie
Prompt acknowledgement of claims
Prompt acknowledgement of claims. Great customer service.
JD
I was always questioning why I was…
I was always questioning why I was paying monthly for a service I might never use, but I’m sure glad I did. They have saved me thousands in helping my 2yr old cat fight infection.
Denise Henderson
Smartest choice I made in trusting…
Smartest choice I made in trusting Trupanion as my pet insurance company. Three dogs, one with allergies and arthritis, one with lymphoma and one with car sickness! Covered by Trupanion on all medical expenses and I only pay 10% of the cost when taking them to the vet for injections, chemotherapy, medications and more. I also like the fact that your veterinarian can bill Trupanion up front rather than submitting the claim yourself. It saves so much and I'm truly grateful for Trupanion's coverage. Highly recommend!
Susan Kraeger
Trupanion is a great insurance to cover…
Trupanion is a great insurance to cover your pet. They make it so easy to file a claim and the turnaround is always fast.
Shelly
They were right on board to help with…
They were right on board to help with expenses for tumor and cancer treatment.
Paige
So thankful for all the help and quick…
So thankful for all the help and quick responses from everyone on this team.
Anna
The Vet being able to bill you directly…
The Vet being able to bill you directly and your quick response to their billing.
Patty
I’m really happy with her prompt…
I’m really happy with her prompt responses on my invoices
Margo
We had to take out dog to the emergency…
We had to take out dog to the emergency hospital for an illness and the pre approval and instant payment features were wonderful. Really takes the stress off of us know that we weren’t staring down a large vet bill so we could make better decisions for our dog.
BG
Grateful for Pet Insurance!
We are so grateful for you. Never thought we’d have to use it; but glad we have it.
Jenna
Timely Response
Timely Response! Insuance was processed immediately.
Denese
Great experience
Great experience
William
Thank you very much for great service
Thank you very much for great service. I wish I could have lowered my deductible, but it was too late when I requested it. But otherwise excellent
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