Trupanion Review
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Reviews 10797 
Andrea
Our vet was able to contact Trupanion…
Our vet was able to contact Trupanion and get preapproved and paid so I just paid the amount I owed before leaving. So very simple. Everyone I know who has Trupanion is really happy with your service.
Pedro Moya
"I cannot thank Trupanion enough for…
"I cannot thank Trupanion enough for their exceptional service. their claims team was proactive and communicative. The process was fast, and they explained everything clearly.
CM
Appreciative Pet Parent
Yesterday morning, Onyx, my beloved furbaby of 16 years passed away. Since she was 4 years old we have had Trupanion insurance. When I say that this company is phenomenal, I truly sincerely mean it. I would give them 100 stars if allowed. No matter what health challenges, including Osteosarcoma cancer my baby went through, Trupanion was there. I would not have been able to care for her the way that I did without them. I feel that their financial support, along with many years of love is what allowed this little mixed lab who left footprints on my heart to live as long as she did. If you are reading this, and you have a furbaby, I HIGHLY recommend looking into Trupanion. They are excellent in every way. Friendly, courteous, and compassionate. Thank you Trupanion for helping me to raise Onyx along her journey towards the Rainbow Bridge.
Coral Glass
Trupanion has stood by Marley for…
Trupanion has stood by Marley for everything he has needed outside of regular annual care. I’m sooo happy that after 2 TPLO surgeries and a stubborn dermatitis, that I chose Trupanion. Thank you for being there 🙏🏽. Now if we can just get human insurance as easy, affordable and timely. 🙄
Paul
This has been nothing short then the…
This has been nothing short then the best peace of mind for our beloved dog. They are efficient, quick, even have called me out of the blue to ask how "our dog was doing" after surgery. Unheard of!!
Heather
Quick verification of records and quick…
Quick verification of records and quick payment. Could not ask for anything more. No hassles!!!
Alicia Chipy
Good Company for Pet Care.
Prompt response and easy paperwork. Help owners when dealing with a pet that's ill.
Margaret Wong
You're covering of my dog with epilepsy…
You're covering of my dog with epilepsy medications is fantastic! He has a total of 5 medications twice a day to control his seizures and that is costly. You were there when he's been admitted to ICU multiple times for uncontrolled seizures.
Leslie
Trupanion pet insurance is a lifesaver!!
Trupanion pet insurance is just amazing! We got it for our Dachshund 3 years ago and we are so glad we did. We didn’t need until just recently when he needed back surgery for IVDD. Trupanion paid a majority of the bill and we only had to come out of pocket a small amount. We are so thankful for Trupanion! We highly suggest you get Trupanion for your pet!
Robert Armand
What are wonderful team of doctors and aides. We recommend this team to all loving pet owners❤️
I have nothing but praise on how they handled the seizure of our dog pebbles. From the minute, we got there with our precious pebble. They took over and got her back on her feet in a matter of minutes from that point and for the next 36 hours they administered care to ensure that the seizure will not recapping and to protect her from serious injuries. Thank you to all the staff and the care and love you gave to our precious girl.
ALI DUPRIX
It’s simple
It’s simple, had had nice savings
Gwen
Ease of settling claims
Ease of settling claims
Laureen
Speedy Service
Claims are handled quickly. Approval came back within an hour of the vet’s cost estimate.
Audra Holland
Excellent coverage
The coverage is great and it's nice that they are expeditious in responding to claims.
Karen
Filing claims and getting reimbursed is…
Filing claims and getting reimbursed is so quick and easy
Kevin
Reliable and efficient
Reliable and efficient. Your system and especially your live staff made a stressful time more manageable. I had absolutely no worries and no extra fuss arranging payment for life saving surgery for my Olli.
Pam
Trupanion completed my claim quickly…
Trupanion completed my claim quickly and efficiently and I received payment promptly.
Mikayla
My Maine Coon had to have emergency…
My Maine Coon had to have emergency surgery for Intussusception and was hospitalized for 2 days. She then had to be hospitalized again a day after coming home for developing a common post op complication - an ileus from the surgery and had to be hospitalized another 2 days. Our bill was $12,500 and Trupanion covered $10,500. Forever thankful for Trupanion!!
Sue Budenz
Peace of mind
When my pet is ill it is comforting to know that Trupanion is there to help. They are very responsive and settle my claims quickly
customer
They help with all your claims!
Trupanion has made it possible to care for my pet his whole life. Thank you
Debra
The representative I spoke to was very…
The representative I spoke to was very nice and helpful.
Ann Armstrong
Trupanion is amazing in every aspect of…
Trupanion is amazing in every aspect of their service. They are a blessing when you and your bed need help most. So grateful we have them for both dogs. Ann
Linda
Luxating patella knee operation
Trupanion quickly responded to my claim for this operation and then showed what they would pay for and what I owed. This gave me peace of mind. Linda
Gabriel Cantero
The instant payout is so helpful when…
The instant payout is so helpful when the bills are so expensive
Beth Robinson
I was worried about my cat, but not about paying for his care
My cat recently got sick, vomiting, not eating, etc. I was so worried about him, but I wasn't worried about paying for his care. Even though the bills ran into the thousands, my share was in the hundreds. And it was so easy to submit and invoice, the response was within 24 hours, and so was the payment.
Kenneth
The quickness of the response to the…
The quickness of the response to the claim submitted was phenomenal. The concern for our pet was genuine.
Jen
Would Not have a dog with out Trupanion Insurance
I have had insurance for my dogs with Trupanion since they where puppies. I would not go with out it. I never worry about having to go the Vet or Hospital as I know that my Insurance has got my dogs covered and my dogs can have the best medical care at all times. Cost is not an issue becuase of the insurance .
Marina
I feel grateful!
Very easy communication, very supportive and helpful representatives!
Cindy
IMPRESSED!
Within 24 hours of uploading my claim the money was in my bank! With all the stress and worries of a sick baby, having this quickly reimbursed was amazing. Wish medical insurance for humans was this fast and easy!
Taffy
Trupanion is not the best at the…
Trupanion is not the best at the starting gate, however once the deductibles have been applied to each malady they cover at 90%. Trupanion is most helpful when the pet ages and needs more medical attention.
Elizabeth Taylor
Excellent experience!
Trupanion made an incredibly stressful emergency vet visit so much easier to handle. They covered 90% of my total bill and processed the payment the very same day services were rendered. I was truly impressed by how quickly and smoothly my claim was handled. Their efficiency and support gave me one less thing to worry about while focusing on my sick cat. I couldn’t be more grateful for the peace of mind they provided.
Zach
Loving it
So far, everything has gone great. Claims were a breeze and coverage has been a lifesaver.
Melissa
A huge help for my diabetic dog
Trupanion has been awesome. My dog was diagnosed with a complicated case of diabetes a few months ago, and this is all very new to me. The support chat team members have been very patient and helpful with all my questions, and reimbursements have been quick. No complaints! It's definitely a huge relief to know that my dog is covered and I can focus on getting him healthy instead of stressing about finances.
Hilary
Super responsive!
Blown away with the response time and support. Phenomenal!
Andy B
Very fast
Very fast, efficient service.
Ashley
Thank you for approving my cats…
Thank you for approving my cats insurance appeal. He is doing better and I do not feel as stressed with how I am going to pay for his medical bills.
Victoria
I am so grateful for Trupanion
I am so grateful for Trupanion! Salty was diagnosed at 18 months old with a fatal fungal infection, and thanks to Trupanion she was able to receive extensive long-term treatment to treat and clear the infection. Salty is now 5 years old living her best life.
Warriortaichi.org
My vet was tied into their network
My vet was tied into their network, which meant all I had to do was present my card.
Laura
Colbie’s Journey
I have been so concerned about my dog’s sudden lethargy and have been trying to go about her treatment in a methodical manner as suggested by my veterinarian. Trupanion has been SOO SUPORTIVE during this process. I am incredibly thankful that they have been there at every step along the way. 🥰
Billy
Very efficient
Very efficient, excellent communication
Paula
Maggie May Surgery
The whole process was so easy. I knew immediately what my part was going to be so I didn’t have to worry about that and could keep my attention on my precious pup. The specialist vet and staff said they only work with Trupanion because they are so easy to work with.
Teresa
Work promptly on claims
Work promptly on claims
Myrna
Grateful
Payment at the Vet was easy and it may the visit affordable.
TerryLynn
Reassurance of coverage for catastrophic medical event
As a longtime pet parent of cats and dogs, I understand the commitment to their health and wellbeing for their lifetime. But when an unexpected catastrophic medical condition or injury occurs, I feel rest assured that Trupanion met my expectations. This was my first time filing a pet insurance claim. My 2 year old kitten needed surgery to figure out why she was continuously vomiting. X-ray showed something suspicious, but we couldn’t figure out what it was. Thank you, Trupanion.
Cheryl
Amazing response time for approval
Amazing response time for approval. Fair with what they cover. I'm so glad I had insurance - it saved me a bundle on my dog's back surgery.
Joanny
Excellent.
Excellent.
Rhoda T Ezell
Consistent support
Consistent support
Samantha
Easy process, excellent coverage.
My dog got bit by a venomous snake and It was no foot work on our end. My pet was able to be emergently cared for with no questions asked. Dropped my vet bill down from $4000 to $800
Kimberly
Customer service kindness.
Customer service kindness.
Annette Davis
Recent experience- Love it!
I recently called customer service and received excellent and expedient service. Trupanion is great! Also, pleasantly surprised when the hospital was able to submit directly while at my visit and things processed so smoothly. I am amazed and thankful every day that I have Trupanion for my Tito. Thank you!
Pam
Customer service reps were…
Customer service reps were knowledgeable, super helpful and answered all my questions. Thank you!
William Masi
Covered major expense of our pet's…
Covered major expense of our pet's medical bill. Pet care is just as expensive as people care. really need to have insurance for your pet.
Beth
Received a fast turnaround in my claim…
Received a fast turnaround in my claim without multiple delays.
James
They rock 😻
Always have nothing but fantastic reviews for them. They’re there for you 24/7 to make things extremely easy for you. Especially submitting a claim. Someone is there to go step by step if you need them. Some animal hospitals offer reimbursement upon checkout. I will confess that they are a bit pricey but you definitely get what you pay for. I always recommend them!
barbara
Another Excellent Trupanion Experience!
Trupanion approved the Veterinary Emergency charges immediately. And they paid the Veterinary directly, so no money out of my pocket exept for my deductible and co insurance costs. I have used Trupanion for 11 years and they have been excellent. They always have my back!
Ken Check
Trupanion past and present
For many years it was very difficult to deal with you and I seldom got reimbursed. About 5 years ago things changed radically. You are now a pleasure to deal with and the compensation is fair. Kudos.
Charles Cooper
Our Pet Care Partnership with Trupanion…
We've been with Trupanion for almost 10 years and during that period our dog, Louie, has had one major health event and a number of minor ones. Through it all, Trupanion has always been responsive, reliable, very reasonable and caring. They have always done what they were and are supposed to do as our pet insurance partner in Louie's health care.
Andrea
Fast and easy claim submission and payment
Claim was submitted by vet and approved immediately at discharge.
Lois B
I'm disappointed that you don't take…
I'm disappointed that you don't take into account that the three visits that I submitted were all related to her liver disease finding it out and taking care of it instead you considered them individually so you didn't cover the entire amount.
Josh
Quick and Easy
Process was very easy. I had to reach out to support for something and they were able to quickly walk me through it. Had payment sent to me within two business days.
Rhonda
Awesome pet insurance
Trupanion has always been very prompt, courteous and helpful when I’ve talked to them. They settle claims very quickly too. Very satisfied with this pet insurance company.
Connie & Tim
Trupanion has been a lifesaver for us
Trupanion has been a lifesaver for us. Our Cocker Spaniel has every issue a cocker can have! Trupanion not only picks up most of the cost, but reimburses quickly. Now I only have to pay my portion as they pay the Vet on the spot. Thank you Trupanion for your support!
Richard
They were there for us
They were there for us ! Great People...l would recommend them to anyone who wants the very best for their Pet ...
Kathy
Luna needs info
Luna, who is a four year old mini golden doodle , went to our vet recently. I was told that Luna has serious tartar and will need a professional cleaning .. I.e: given an anesthetic and having the procedure done. She also has a small cyst which the vet plans to remove at the same time. Will these procedures be covered by my insurance? Kathy Rebholz
Mahabur Rahman
good Trupanion.
good Trupanion.
Suzanne C.
Trupanion had been truly that to us
Trupanion had been truly that to us. We have had two dogs, one with multiple surgeries this year. Yes, it has not been a good year. But, Trupanion saved us in so many ways. Every pet should have insurance. But, not everyone can afford it. We would not have been able to afford the surgeries and treatment if not for our Trupanion insurance. So, we bite the bullet and choose to insure. So glad we did. I cannot thank the staff enough for making everything easy for us and for putting up with our questions. I would recommend Trupanion to every new pet owner. You never know when you might need it. And, although we have been paying for insurance for several year, it has paid for itself! Thank you Trupanion!!!
Melanie Reichler
Trupanion saved my dogs life
My 4 year old dachshund was diagnosed with cancer a few months ago. The treatment was at a cost of approx $20,000. Fortunately when I purchased him I also on the advise of my vet got Trupanion insurance. They pay for 90% of his treatment and without this help I would have had to put my little Henry down. He just went for his 3rd Chemo treatment today and his tumors have greatly reduced. Also Trupanion pays for each visit before I leave the vet. They are truely a life saver. I would highly tell everyone with a pet to get this insurance.
Jacqueline
Claiming filing process was easy and…
Claiming filing process was easy and reimbursement was exceptionally timely.
Jan
Quick and easy approvals relayed…
Quick and easy approvals relayed directly to Vet practices.
Nancy
Both positives and negatives.
I am happy I was able to receive help with Emma's medical bills. I am also happy Trupanion interacts with, and pays directly do, the veterinarians. With that said, I was not happy that, in such an emotional emergency situation, I was forced to appeal your quick initial denial of coverage. I was further disappointed that, within a week of the claim for treatment expenses, I was notified of a substantial increase in monthly premiums.
Kari
I had no idea that my Vet could…
I had no idea that my Vet could actually file a claim for me and the claim could be paid to them. When my dog recently had about a pancreatitis, that was a huge help. Fingers crossed that she continues to improve.
carol
At a critical time
At a critical time, you stepped up to the plate and I didn’t have to worry about trying to figure out how and when I could pay this bill. It’s worth the money having you make Zoey’s hospital stay manageable. 👍👍👍
Doryne Davis
My 3-yo Pomeranian girl
My 3-yo Pomeranian girl, Shmutzy, needs patella luxation surgery, which would have been incredibly expensive had I not chosen Trupanion as my pet insurance company.
Bill
Trupanion is the BEST!
I can’t say enough good things about Trupanion. Coverage for our two pups has been EXTRAORDINARY! The policy we purchased assisted us with throughout their lives and right up until when we, sadly, had to say goodbye. This included one very expensive back surgery in which the policy contribution to the costs helped immensely. I have often, and will continue to, wholeheartedly recommend Trupanion whenever able. Bill Cookson Chesapeake, VA
Me
Trupanion equals higher premiums annually!
When I get an email from Trupanion I know before opening— it is going to be about another rate increase. Other than that it is to say that we found that your cat had some minor unrelated infection or issue years ago and we therefore are denying the claim because it is in the same region of her body. That is the True Trupanion. In all fairness they are quick to settle claims but offer practically no convenience such as paying the “premium” ahead of time. I have no idea what the benefit of this venture with VCA could be. It seems like a race to mediocrity. Simply put, when this cat goes Trupanion will get no more.
Amy Schreiber
Trupanion has been great
Trupanion has been great! Very helpful and very simple.
Jim
Easy to file claim through my…Vet
Easy to file claim through my Veteranarian
Kenneth Stern
Trupanion comes through!!!!
We have insured with Trupanion for several years, and has paid off especially when veterinary bills get really expensive. Quick response and turn-a-round creates stressless transactions between hospital and patient.
Charity Vargas
My Snow had a fracture bone and when he…
My Snow had a fracture bone and when he had a surgery Trupanion helped us and covered almost everything in our bill. I am very pleased and fortunate that I chose Trupanion for my Dog’s pet insurance. Thank you Trupanion for your help! I am grateful!
Billie
Quick and Easy!
It was great that the vet emergency staff filed the claim while I was there with my dog and I knew what Trupanion was paying before I checked out.
Joyce Segee
Filing claims are easy & convenient &…
Filing claims are easy & convenient & the claims are processed in 2 days!
TurnANewLeaf
I'm so grateful for Trupanion and the…
I'm so grateful for Trupanion and the compassion demonstrated by this company. My 15-year-old cat passed away last week after an extended illness where he progressively worsened. I'm very grateful for the medical care that he was able to receive during that period knowing that I had the insurance coverage through Trupanion. All of the medical claims were quickly processed, and after my cat's passing, I received a kind message from Trupanion with their condolences. I have been a customer for 15+ years, and they continue to impress me and earn my business with every interaction. I love how this company operates and treats their customers.
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