Trupanion Review
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Reviews 6212 
customer
She was so kind
She was so kind. Refreshing also go get an agent in the US :)
Jack O.
Repeat customer
Our 13.4 yr old Welsh Terrier recently passed away. He was Trupanion member since a puppy. We recently adopted a 2 ye old Welsh Terrier and it was a no brainer to enroll him in Trupanion.
Allison F
Easy, Efficient, Excellent!
I just had an excellent experience getting an on-line quote and coverage for my new kitten, Merlin. I have Trupanion coverage for my dog and would not be without it for any pet of mine. I recommend it to anyone I know that gets a new pet.
Kay Rider
Friendly knowledgeable
Friendly knowledgeable
wayne hartshorn
The experience to enroll was easy
The experience to enroll was easy. Have not used the insurance yet to know how good it works.
wanda
The clarity of the information provided.
The clarity of the information provided.
Darlene Blair
Trupanion Rocks
We have had other pet insurance coverage and have had Trupanion for about 8 yrs now and we love them. They are quick to process claims, minimal increase in premiums, they cover all the important care and staff are always friendly compassionate and professional.
Linda Hodgson
Highly recommend TruPanion
My 8 year old Schnauzer Penny was extremely ill when we took her to our vet. After the vet did her initial evaluation and advised us of the expected protocol, we mentioned that we had TruPanion (TP) coverage. The vet told us that they would submit any forms and that they understood that TP was very easy to deal with. I was hopeful that this would be the case. At the end of a week on antibiotics and IV fluids and several sessions of bloodwork we received a diagnosis with our Penny now on the mend. We paid our bill and the vet submitted the clam on-line. The following morning I woke to an email & text indicating that our claim had been received and was being reviewed. A day later we received an email advising that our claim had been approved and that the payment was being issued. I needed clarification on something so called the TP help line. The person I spoke with was most helpful and very knowledgeable. A really positive experience at a stressful time.
Diane M
Totally recommend it.
Friends had always told me to get this plan for all my former dogs. For the 1st time, I decided to try this plan out now with my new puppy. OMG... it's a great plan. It's amazing and it's worth having. I just went to this emergency with my puppy who was vomiting so much, I thought I was going to lose him. Thanks to this plan I was able to pay all the bills. I would definitely recommend it to friends and I regret not having it in the past with my other dogs, as one of them had diabetes.
Wasted money
I have heard good things from others…
I have heard good things from others and the sign up was very easy. I hope claims will be the same if we ever need to file one.
Susan Smith
Easy to sign up
Easy to sign up. This is the 5th dog I have on Trupanion.
Chloe
So easy to enroll and navigate.
So easy to enroll and navigate.
Cindy
The online sign up doesn’t work
The online sign up doesn’t work. I used the link several times and it kept telling me invalid and wouldn’t let me make an account. I called for help. High volume so I left my number. No return call.
customer
The process is made easy & beneficial &…
The process is made easy & beneficial & has really saved me and my pet .Super Convenient
Darlene
Good customer service
Good customer service, polite, professional, very helpful in making the cost great
Gail Holdeman
It was easy to join
It was easy to join. I'm hoping the insurance is this good!
customer
Very knowledgeable and friendly…
Very knowledgeable and friendly customer service.
CMcustomer
Quick and easy
Quick and easy; pleasant agent
Julia Roller
Extremely Helpful and Friendly
I've (thankfully) never had to file a claim for my dog, but Trupanion always makes me feel secure knowing they're there just in case. I've called them multiple times for other reasons, including just basic questions about my policy, and they've always been extremely helpful and cheerful and kind. They're available 24/7, which is incredibly helpful and impressive. I highly recommend, even though, again, I've never dealt with a claim. I have full confidence that if I ever had to, though, that they would provide a helpful and friendly experience.
Jerry
The Right Choice for Me
I looked into eight top rated pet insurance companies. I liked Trupanion's accident and illness coverage and pricing model - pet insurance for the long term with likely lower premium increases as my dog ages. I also appreciate how the deductable works (not annual, but for the life of my dog per condition). The Trupanion associate (Max) who I worked with took my questions seriously and was very responsive. She investigated the answers and gave me more than a company's talking points - unlike my experience with other companies. All of the companies I looked into have pros and cons, but Trupanion was the right choice for me.
Lewis Factor
I have been with Trupanion for almost…
I have been with Trupanion for almost three years now. I have found Trupanion to be highly professional, customer friendly and very easy to communicate with. I rate Trupanion a 5 Star company and highly recommended them to all pet owners. Lewis Factor
Nick
My dog was admitted to ER and a claim…
My dog was admitted to ER and a claim was processed for 1500$. It took less than a minute for it to be approved and paid. My dog was then transferred to the ICU and the bill after 1 day came up to 2900$. Again less than a minute and ot was approved. For anyone out there looking to get an insurance for your dog or cat... dont cheap out Trupanion is worth every penny.
customer
Excellent coverage
Excellent coverage
Wylie
The enrollment process and agent was…
The enrollment process and agent was easy and painless. Very straightforward.
Jesse Williams
Honest and straight forward
I am very happy with Trupanion, I appreciate straight up facts and honest answers to my questions.
Sandra Giles
Very please with Trupanion
I am pleased with their professionalism, and genuine concern for my puppy that needed surgery. She was only a puppy and I was concerned they would not cover anything, but they did cover what I see as a generous amount. I thank them for that. Unexpected pet expenses are difficult to manage and their help with payment made it that much easier.
Lauren L
Good coverage, hate the cancellation process.
I have no problem with the service they are providing. They cover what they say they will cover. It’s when I went to cancel my membership that I have an issue. They make you call them, which is whatever, but instead of just letting me cancel I got transferred over to another person who’s, I’m assuming, entire job is to try to retain members. This man was nothing short of condescending and rude. All I was trying to do was cancel and i was met with scare tactics and when I informed this person I work in the veterinary field (so yes I do know how much things cost and different serious medical conditions), I suddenly was being questioned and given a pop quiz on the cost of an MRI and that my plan to just make a savings account for my kitties (what one of the doctors I worked with did) was a dumb idea. Before this I was considering rejoining at a later time but because of this kind of treatment I don’t think so anymore. Most people don’t appreciate being pressured into keeping a membership and I wish companies would stop acting like this practice works.
Valerie Garcia
Absolutely recommend
I've been a customer with TruPanion for a bit over 6 years now. They've always made the claims process easy to do. My vet's office bills right to them so I don't even have to pay everything out of pocket - except for the deductible of course - and wait for reimbursement (I did submit one invoice for a prescription I got my dog for his current claim and had my reimbursement in my checking account the next day). They are always very helpful in answering any questions you may have. Their website is easy to navigate as well, when it comes to access to your account and pulling everything up you want to see (claims, etc). I'm VERY happy with TruPanion and I'm glad I had the forethought to even insure my 2 Huskies back when I did. I highly recommend them.
Sammye Grymes
Never be without it!
Trupanion has been wonderful in helping us with our two mini schnauzers during their severe illnesses. Both of them are alive today because we were able to get them the best care without worrying about being able to afford the costs. And their monthly medications are also covered for life. We always sing the praises of having Trupanion Pet Insurance to anyone with pet issues. Never be without it!
Lisa customer
Excellent experience
Excellent experience. Very happy about the seamless transition from the original coverage from the breeder to our own for the future care. Thank you!
Bill Yarnall
Customer Service was first rate, The rep knew exactly how to handle my situation and we were able to finish my business in a single telephone conversation
Great Customer Service, Friendly human interface had all the needed skills and tools to take care of me. In this day and age that's becoming unusual
Andrea L.
Trupanion is a trusted partner in our…
Trupanion is a trusted partner in our new puppy's health! It was easy to sign up and understand the policy.
Thomas Dewar
Astoundingly fast piece of mind
They texted me to tell me they were working on my claim before I sat down coming back from reception. Ten minutes later they texted me and told me my claim was approved. It is stressful enough when your furry loved one is in distress. Having Trupanion give you one less thing to worry about, by giving you fast financial assistance lowers your stress level and allows you to focus on what is really important, your pet. Thank you Trupanion! Awesome experience.
David
Great customer service
Great customer service
David Hull
Simply the best
Simply the best! No hassle, great coverage at a reasonable price. Caring, thoughtful and helpful customer support from all team members. I can’t recommend Trupanion highly enough.
lbhspeech
Great Customer Service!
Unfortunately, I tried to sign up online, but it would not accept my credit card - as many times as I put it in. I ended up having to call. The customer Service agent was extremely knowledgeable, kind, and efficient. I was more than pleased with the enrollment process!
Samantha
The sales rep that helped me sign up…
The sales rep that helped me sign up over the phone was patient and helpful beyond words.
customer
Great customer services
Great customer services, after enrollment, I needed to correct information and it was done on a blink of an eye.
Joann Reale
The process was easy peasy lemon squeezy
The process was easy peasy lemon squeezy
customer NickC
No pressure quote
Quote was fast, on line, no pressure. Sign up was just as easy. Trupanion made all follow up info easy and accessible by email. Can't comment on claims or coverage, let's hope we never have too, for our pets sake.
Diane Jeannetti
I was helped with my situation right…
I was helped with my situation right away. He was extremely professional and understanding. I’m so happy that I have Trupanion.
Carolina
Customer service rep
Customer service rep. was knowledgeable, answered questions clearly and pleasantly. He was patient. It was a very positive experience.
Dena Hammond
Salesman very knowledgeable and helped…
Salesman very knowledgeable and helped me make what I think is a good decision on a for a puppy. He answered all of my question in a well informed manner.
Kaye Brittingham
Pet insurance covers everything I need…
Pet insurance covers everything I need for my pet and easy to understand policy, what it does cover and what it doesn't. Chat was very nice to have and get answers to my questions and changes I wanted to add to my policy!
Alan G
Customer service rep to the rescue
When signing up online and providing everything including credit card payment I was given an error message. While this was frustrating, I luckily called the customer service number and got a great customer service representative who turned everything around and was fantastic. He saved Trupanion from losing a customer and turned the experience around from a 1 star experience into a 5 star experience.
Eddie Riedl
So far so good
So far so good
customer
It was fast signing up
It was fast signing up. And the person we spoke to was incredibly nice.. Julie Huddlestun
Lynn Cooper
Trupanion has unlimited coverage and…
Trupanion has unlimited coverage and excellent service.
BK
Quick and easy
Quick and easy
Jack
Your agent was very helpful and Kind.
Your agent was very helpful and Kind.
customer
The enrollment process was friendly and…
The enrollment process was friendly and concise.
Lynne Beland
Resolved payment inquiry
The response time was amazing, within minutes of my contacting Sarah. She put me at ease with my inquiry. It's nice to know there is a company out there that cares as much as the people who have pets care. This experience was very positive and I will most assuredly recommend Trupanion to friends and family. Thanks for all your help Sarah.
customer
New coverage on Lily the pug
New coverage on Lily the pug, lost Muffin the pug in September. Trupanion was outstanding during this trying time.
JPW
My online chat provided a quick…
My online chat provided a quick response to my question regarding the current payment process. I know that the agent (Crystal) gave me honest feedback, which I really appreciate.
Lucy N
Registering was easy
Registering was easy. The online portal is really well conceived for users.
S. Hettihewa
Compassionate and comprehensive coverage
Trupanion has always been there for us with compassionate care and excellent coverage. Love the fact that they have US-based support with staff who really care.
James Collins
Trupanion allowed me to have the means…
Trupanion allowed me to have the means to save my dog life. There is nothing else that needs to be said. 😊
Tammy Holbrook
This company truly cares about animals…
This company truly cares about animals and their needs! Fast, dependable and courteous customer service. This company actually does, what it says it will!
Marilyn M. Soper
Save time and just call in
Went through the whole process in line then it made me call in and do the whole thing all over again! 😢😢
Lori
Kathleen spent lots of time explaining…
Kathleen spent lots of time explaining the policy along with the breeder add on. She patiently answered all my questions. I never felt pressured to enroll.
Deb
Simple and afforable process
Simple and afforable process. What I liked best was that my Vet highly recommended Trupanion. That instantly put my worries to rest. My one fear of getting Pet Insurance was ..... what happens if my Vet doesn't blend well with them?
customerLinda
I have to wait a month before it kicks…
I have to wait a month before it kicks in. Why do I have to pay a month and a half ahead of time?
James Kanash Jr
The option of setting the deductible in…
The option of setting the deductible in determining the monthly premium was a great option. The sign-up process was very easy to navigate.
Tim D.
A refreshingly open and caring…
A refreshingly open and caring insurance company.
Mary E Porter
After going through an emergency…Best Decision We Ever Made!!!
After going through an emergency situation with our previous boy and running up the credit cards to save his life, but also facing the financial situation when we should have been 100% handling our emotional situation and not having to think financial, we went with Trupanion with our next two, and so happy we did! Vets can direct bill and within mins of bill being submitted, I receive a text giving me the amount Trupanion is covering. I just had an emergency yesterday with my boy, never thought twice about costs and affordability, had all necessary tests done, Trupanion covered almost half, and we only had to cover less than $1000, including our deductible, and I could 100% focus on his wellbeing and getting him through his situation and healing. So grateful to Trupanion and their caring and fast service!
customer. Boomer
Boomer's Future
His knowledge of the insurance was extensive and gave reassurance of future need and did not rush me thru the experience. Thank-you for being so patient with me.
jamey travis
Was really doubtful at first but glad we joined trupanion
Bought insurance for our baby Lulu she's had all kids of health issues since we adopted her from a rescue shelter in 2019. I knew there's a lot that would not be covered. But about a month after we had her policy Lulu suffered sudden onset glaucoma in one eye. We spent over 2500 on her surgery and now she will have to go every month for pressure test in her good eye..we had a few issues at first be all were resolved and her claims paid. I really had my doubts about pet insurance at first but I'm sold on it now. I suggest to anyone thinking about getting trupanion go ahead purchase it. Thanks for helping us give Lulu the care she needs.
Ginger
I spoke on chat and asked all my…
I spoke on chat and asked all my questions she was very informative and clarified my questions even gave examples. It was simple and quick , I highly recommend
Raymond Kluger
Amanda Hoffman was very knowledgeable…
Amanda Hoffman was very knowledgeable and expressed loving care for our new Beagle Puppy...Max ( Maximo ) Thank you....
Elaine Doyle
Their customer service is excellent
Their customer service is excellent
Eric Anderson
Trupanion is the best thing that has…
Trupanion is the best thing that has happened to the pet industry. Anyone who owns a pet should get their insurance with them. There are a lot of other companies out there, but no one else gives the service and help that Trupanion does. Their customer care team is very knowledgeable and very easy to deal with. You always get a live person on the phone to talk to. I had some emergency care for my 2 year old Husky that I would not have been able to afford. Without the help of pet insurance, I would’ve had to put my dog down. Now he will be able to live a happy and normal life. If you want the best. Take a look at Trupanion and their policies.
M Robinson
Excellent service
They are the easiest company to deal with. And the fastest too. I was with another company with my previous dog and TruPanion are far superior. I wouldn’t go anywhere else.
April Barfus
Loyal Trupanion member
We are not a new Trupanion member but joined the Trupanion family in 2009 when we became the proud parents of two Labrador Retriever puppies, Hershey and Bailey at 9 and 8 weeks old. Trupanion was always there when we needed them, made the claims process easy and paid claims fairly and swiftly. On October 21, 2023 we adopted a beautiful Labrador Retriever mix puppy names Ella Bella, had her at our Vet on October 30th and promptly registered her with Trupanion that same day. We would have chosen any other company for her medical insurance needs. We would highly recommend Trupanion to anyone needing medical insurance for their beloved pets.
customer
Nice person
Nice person
Karon Kiser
They were fast and very easy to use
They were fast and very easy to use
Shona
Another rate increase
No experience with customer services or claims, but the rate hikes have me thinking of cancelling. We signed our dog up as a puppy 2 years ago and have never submitted a claim, but our premium keeps going up. Just got notice of another hike coming next month, making Trupanion more expensive than our home insurance.
Raquel Mayorga
Best insurance choice
I can't never say enough good things about this pet insurance! They are just GREAT. Efficient, effective and caring. I enrolled my pet, when he was 10 months old, just thinking on sudden emergencies; little did I know that I was going to be dealing with tons of vet bills in the next years. They have paid every single claim without any issue. I just had 1 appeal regarding a deductible, appeal that they efficiently dealt with and refunded my money the same day. Their customer service is excellent! They used to pay me back for claims in 2-3 days. And now, they pay my Veterinary directly, so, I do not need to pay upfront. Just thank you! Recommended 1000%
Dusty
Claim
My Lacy has Cushings and liver problems. I submitted a claim on her liver on 10/30/23. The claim was approved and the payment was in my account on 11/2/23. Thank you Trupanion for helping get my baby the care she needs
customer
Website was customer friendly and easy…
Website was customer friendly and easy to use. Product is excellent and sold itself.
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