Trupanion Review
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Reviews 8408 
Mark
They never rejected a claim that was…
They never rejected a claim that was submitted by us. Unfortunately our Labrador retriever has had several health issues. He is doing well now. Without their insurance it would have been a financial hardship on us. They enabled us to save our pet.
Michael
The claim review was quick and the…Claim Review
The claim review was quick and the compensation was sufficient for an expensive procedure.
Melissa Mimi
Positive Experience with Trupanion
My experience with Trupanion has been very positive. I will be eternally grateful for the insurance reimbursement that has helped my beloved, happy and active dog through a catastrophic medical illness. As well, I purchased the Rehab rider, and am glad to have that, as my dog has experienced disk issues. Trupanion happens to partner with the vet clinics that I use and the direct bill option is fantastic. I can't say enough nice about Trupanion.
John
Oliver Duncan
My dog, Oliver, needed an MRI (which eventually showed cancer in the brainstem) and Trupanion covered most of the $3000+ cost. It was all covered in real-time, too.
Sb
The premiums have increased
The premiums have increased, of course, but I'm starting to wonder if worth the cost. I also had to call and ask for 2 invoices to be reviewed, as were mistakenly not being paid due to incorrect deductible information.
Sally
Love Trupanion
Love Trupanion they're service is excellent I would definitely recommend them and have to anyone that has a pet.
Lisa
Fast processing of claims
Great customer service and appreciate how quickly claims get paid.
Janet M
The customer service people are…wonderful
The customer service people are pleasant to talk with and always provide helpful information. During a recent call I needed help filing an invoice. Victoria (I think) made it very easy. Very satisfied and I highly recommend.
Joan
Our oldest dog is a 15 year old…
Our oldest dog is a 15 year old Maltese. She has been with Trupanion for 15 years. We love Trupanion for all of our dogs so they can get the best care possible from our Veterinarian.
New Jersey
Trupanion was recommended by our Vet
Trupanion was recommended by our Vet. Best decision ever. Never a hassle - the Vet submits invoices directly for us. When I upload my own invoices, the process is super easy and the reimbursements are direct deposit. So much is included in the coverage! I always recommend Trupanion to friends, family, and especially new pet owners.
Barbara
I signed up with Trupanion one evening
I signed up with Trupanion one evening. I was told the policy would be effective immediately. The every next day my dog got her paw caught in her collar and strangled herself. I rushed her to an emergency clinic and Trupanion paid a large portion of the charges.
Alex G.
I've been using Trupanion for more than…
I've been using Trupanion for more than 12 years and from my experience this is probably one of the best pet insurance providers out there. Claim submission via portal is super simple and payout happens very fast. Would have given 5-stars but not covering shipping fees and taxes for medications and treatments is very odd to me as there is no way to avoid those!
Sherry
Fast and easy
Fast and easy My vet handled everything
James Foley
Expensive dog injury trupanion was easy…
Expensive dog injury trupanion was easy for hospital to bill and reimburse!
Lita
It’s been a savior for us
It’s been a savior for us. Fair and caring. Unfortunately we had several expensive issues with our two dogs, and I wish we never had to use the insurance, but am I glad we had it when dealing with such traumatic experiences including cancer and leg issues. Highly recommend.
STEVE
We appreciate you are in a business…
We appreciate you are in a business that is complex AND subjective. Our concern is being able to communicate effectively. Recently we've had a problem that was cleared by a Vet call. But this is not good as it ties up the vet and diverts from his/her job. Forms are not friendly and difficult to fill as the correct answers are sometimes guesswork.
Ruth
Easy to submit veterinary charges
Easy to submit veterinary charges
Linzi Welsh
Trupanion has made having pet insurance…
Trupanion has made having pet insurance so easy. They don't try to find every loophole to not cover. Its a peace of mind for my pets!
Diane delmore
Trupanion the is the best insurance you can…
Trupanion is the best insurance you can get! I had two emergencies for my cat zoey and was reimbursed with in two day.they have great plans you may choose from and have no money cap as most plans do please check it ot and customizer service is wonderful.
JJ
We absolutely LOVE Trupanion
We absolutely LOVE Trupanion! Our dog has Congestive Heart Failure. We had to take her multiple times to different emergency hospitals and two of the three hospitals accepted Trupanion so that they could submit the claim instantly as well as our own primary vet. And when I have had to submit claims to be reimbursed directly to me, I receive them in a week. Just so grateful for Trupanion and their EXCELLENT customer service. When you call in, they have Veternarian Technicians that are experienced and always so helpful. I have had one Tech console me as I cried about my furbaby and some of her ailments. You will not be disappointed with Trupanion as your pet insurance.
Laura
Great insurance for my dog!
Trupanion has been great to use over the last several years. They complete claims quickly and explain the breakdowns in an easy to understand way! They have had to increase my monthly payments a few times but have always been upfront about the reasons.
Michael
The coverage is great and claims are…
The coverage is great and claims are processed incredibly fast, but the people are so kind and compassionate. We really can't say enough good things about Trupanion.
Housebunny813
Easy of submitting claims
Easy of submitting claims
Karen
Trupanion is a good pet insurance for…
Trupanion is a good pet insurance for peace of mind and emergencies. However, they still need to work on coverage. I find it disappointing that exams arnt covered, taxes, and wellness procedures arnt covered. I would think they would want to promote prevention.
CHRISTINA
great response
great response
Ryan
You guys have the best system and your…
You guys have the best system and your process action are spot on. You pay so quickly and respond really well. Thank you
BethVT
My vet works directly with Trupanion
My vet works directly with Trupanion, so helpful!!
Joanne
Trupanion has great customer service
Trupanion has great customer service. Always available to answer calls. Pays claims quickly.
Roger
Well satisfied
Well satisfied. Our pet actually had 2 illnesses, both terminal, and we tried to continue treatment to see if that would change the result, but his condition continued to decline until there was no real chance of survival, so we put him to sleep. Trupanion continued to support that effort both financially and psychologically and we are grateful.
Mary
It was good that Maybelle's visit to…
It was good that Maybelle's visit to Capeside Animal Hospital was partly covered by her insurance.
Robin Koval
Trupanion has been literally a life…
Trupanion has been literally a life saver for my dog. They have been paying 90% of his allergies meds for several years now. Most reimbursements received in just 48 hours. Recently he started having seizures. The Veterinary clinic billed Trupanion and only charged me my portion of his MRI, x-ray, ECG and overnight stay. It's so comforting knowing I don't have to think about giving my little one the best medical care I can find for him.
rickccharter.net
The Best Pet Insurance
Trupanion is easy to use and responds quickly with information, explanations, and payments. The coverage provided is far greater than other companies I have checked with. When those expensive treatment options arise, Trupanion allows to me to choose what is best for me and my pets; not what can I do and still survive financially.
Leslie
I have never been so happy about dog…
I have never been so happy about dog insurance ever! You guys have made it so easy I wish I would’ve had this for my other dog at me the difference between me keeping him and having to give him to my vet because he was so sick after 10 years if I would’ve had this insurance, I could’ve did so much more but we did not make a mistake. As soon as I got a new puppy I called Trupanion and you guys have never failed me not one time. I am so grateful to have this insurance and how fast do planes get paid is just ridiculously fast thank you we love you I don’t know what I would do without you to be honest because even my new puppy has had parasites twice and just little things that I’ve had to bring him to the ER for so thank you to pay and we are fan. I am your biggest fan.
River
Fast review of claims and a fair…
Fast review of claims and a fair rebursment.
Philip
Great service with a smile
Great service with a smile , compassion and genyle card
Brian
It is great having trupanion it allows…
It is great having trupanion it allows me the option to but have to hesitate when it comes to me dogs wellness
Bonita Flanagan
Quick payment at my vet while I am…
Quick payment at my vet while I am there. We have been w Trupanion for several years now. Kind, caring employees always eager to help on phone too!
Charles Hicks
Not your typical insurance company
There is a no-hassle claim process (submitted by vet's office). Claims are paid quickly. If ever a mistake is made -very, very rare occurrence - they take care of it immediately. In spite of having 2 senior dogs with claims for both every month, our premium has remained fair and reasonable. And they are always pleasant and helpful to talk to if I ever need to call them.
Leah
Trupanion is a lifesaver
Trupanion is a lifesaver! They have allowed us to get ALL of the care needed for our rescue pup as she ages and has a complex set of medical conditions. We never have to worry about foregoing expensive treatments because of cost limitations and can always receive the best care without guilt. We recommend it to all of our family and friends!
Kathy Catanzaro
What an incredibly positive experience!
What an incredibly positive experience. Quick turnaround, perfect customer care. I’m so impressed.
Linda
did what we pay for
did what we pay for
Edward
Fast and quick
Fast and quick
Ronald
We had no issues with getting our money…
We had no issues with getting our money back, after we took our doggie to the vet. Easy and very friendly
Elisa
Trupanion is amazing
Trupanion isamazing! I've had my dog covered for 10 years now, and he recently had to have major surgery. Trupanion reimbursed us within 48 hours! They also followed up to say that they could have paid the vet instead of us having the out-of-pocket expense. The customer service at Trupanion is amazing. I highly recommend them!
Cathy
responded in a very short…
Trupanion responded in a very short time with claim information. worth having if you have pets!
Julie
Reimbursements are fast
Reimbursements are fast, client representatives are helpful, and information is easy to process.
JESSICA W
Usually understanding
Majority of the time if there has been an issues- Trupanion has been patient and understanding trying to get it resolved. It’s easier when the vets office has an account with them and they can submit the info straightaway. Even if they don’t accept payment. It is more difficult when they want you to submit the papers and then the vet to submit things too. Bc it doesn’t always get to the right person and claims can get messed up. The streamline has seemed to get better for the years. I do like that, that has improved. I understand it takes time to get everything setup right from all ends for an insurance company especially when some vets offices are still not uses computers for animal files. Definitely difficult. That’s where more patience and understanding comes in. Thank you Trupanion.
EG
Gold Standard
Trupanion has made it possible for me to give my dog the gold standard in care. Their team is incredibly kind and professional. In all my research of different pet insurance companies and policy coverages, I believe Trupanion was the best bang for your buck by far. Super easy claims process and quick turnaround times. I recommend them genuinely, to every pet owner I know!
Carol
Prompt and complete responses
Prompt and complete responses
Tull
Trupanion very helpful and timely
Trupanion always processes any claims quickly. Customer service is also very helpful and professional.
Catherine
Representative was very thorough and…
Representative was very thorough and pleasant. Explain to coverage fully.
Susan Rathmell
Efficiency!
Efficiency!
Jaclyn
Trupanion Direct
Last week was the first time I needed to use the Trupanion Direct option at the emergency clinic and it was so awesome to have that bill paid when I walked out the door!
Ian
Trupanion is very prompt and consistent…
Trupanion is very prompt and consistent . When there’s a snag its customer service excels.
Deke
The best
The best. Truly.
Lisa
Your insurance is great and has helped…
Your insurance is great and has helped me alot with my larger emergency bills but the smaller ones even though you still paid 90 percent when. Your charged a ER visit fee that makes your payment a lot more then when you take your dog to a regular appt making your copy a lot larger and making it seem like your company is not having to pay as much like a 1100 emergency bill 200 being a walk in fee and then the 10 percent and 200 deductible your still putting a lot out of pocket but when my pitbull had a 13,000 dollar emergency bill this insurance was a dream come true I paid 1300 you paid everything else God bless that
Ruby M. Reuter
Trupanion is amazing!
I have presented Trupanion with many medical claims totaling thousands of dollars, for my German Shepherd. Trupanion has never questioned a claim and payments are made promptly, once my claim is submitted. Trupanion is amazing!
KBS
It was so easy to submit my claim
It was so easy to submit my claim. I was reimbursed promptly!
Patricia Roof
My young pup was terrified !
My young pup was terrified by unexpected loud fireworks set off by our home. This sent her into full panic. Shaking and panting so bad she was having difficulty breathing. Then started vomiting. It was so bad my vet veterinarian was not sure it was just from the scare. A bunch of tests and blood work or run just to make sure she was safe without Trupanion I would not have been able to afford a necessary care she needed. Also there is no (Long Wait) with my plan the veterinarian Hospital was able to contact someone right away and the bill was resolved before we even left the hospital.
Lauri
The response and service is excellent
The response and service is excellent. The rising monthlies are getting pretty expensive though.
Louis Supowitz
Great Confidence in assistance
Quick, professional, great customer service
Angelique
Trupanion has been incredible
Trupanion has been incredible, our dog has had two serious medical episodes, we are grateful!
Jan
Always fast turn around
Always fast turn around. Thankful to have this support.
Phyllis
Very fair and speedy settlement of…
Very fair and speedy settlement of claim.
Heather
Best pet insurance
This is a great insurance company for my animals. They are terrific and communicate very well about the claims.
Halena
The response I received from the…
The response I received from the company was top notch in that the person handling case was promp, courteous and, obvious to me, a pet owner. I sent over my claim, via email. Was acknowledged almost immediately, and then handled and approved the next day! Great Company.
Maggie
Every time I call
Every time I call, they ask about our kitty. They are kind and helpful and claims are readily paid.
Patricia Crawford
Just one word… “AMAZING”!!!
Just one word… “AMAZING”!!!! THANK YOU!!!
Jolene
If I could give this review more stars…
If I could give this review more stars I definitely would! We have been able to give our boys, Presley & Jackson, so much more care because of having Trupanion. We feel we have extended their lifetime because of. We would not have been able to afford some of the care they have gotten. Getting Trupanion was the best decision I've ever made!
Eileen Eberhart
Appeal resolved favorably
Initially, my claim was denied. I called and explained that the basis for the denial was flawed. Trupanion was willing to consider additional information provided by the vet and agreed to cover the surgery. I am grateful that they were able to listen and reconsider their initial decision.
Consumer Name
Ease of use and life time coverage.
Ease of use and life time coverage.
Clay
Direct billing is great
Direct billing is great
Charlotte
Claims process is so fast and easy
Claims process is so fast and easy. Coverage is exceptional, Trupanion has saved me thousands of dollars over the years.
Norma
Quick to pay
Quick to pay
Kathryn
True life saver
Amazingly quick claim processing. It’s not unusual to submit a claim, have it processed overnight and have the money deposited the following day. Clearly shows what is covered and what isn’t. Trupanion has been a true lifesaver for my dog.
Krista
Super Easy!
The vet filed my claim and we heard back in minutes. It was super easy. I literally did nothing.
David M. Wood
Everything ids taken care of easily and…
Everything ids taken care of easily and quickly. We have used Trupanion since 2014 and always perfect in the process.
Dolores Malish
Excellent Insurance
Trupanion was there for my rescue dog and me when she ingested a foreign object less than two weeks after I brought her home from the shelter. The employees on the phone who helped me were courteous and patient during that stressful time, and I'm impressed with the amount of time they were willing to spend with me over the course of several calls. The company reimbursed the eligible portion of the bill quickly, which was very helpful. I am grateful to have Trupanion's coverage for Liza. Thank you.
Tim Coyle
Trupanion is #1!!
Just finding out that I had already met my deductible made my day. I really appreciate the way I was treated, such kindness and understanding, was very comforting!
BK
Quick to pay
Quick to pay. Highly recommend
Kari Bauer
Love trupanion!!
Love trupanion!!
Danielle
No questions they just paid the vet…
No questions they just paid the vet bill. Was quick and effortless. It’s not a question of can we afford this anymore it’s just what is best for our pet.
Paul
Best pet insurance ever!!
Our 13-year-old Maltipoo is diabetic and has other issues going along with that..this has become a very expensive proposition and without Trupanion we would not have been able to handle it..we are so grateful to Trupanion and their exemplary staff, for everything they do; they have not only saved her precious life, but are always right there with help and information as we need it!! I have dealt with other pet insurance companies in the past and they could never hold a candle to Trupanion!! Thank you Trupanion!!
Kathy
Quick processing of claims
Quick processing of claims. Clear understanding of what is covered.
Chris
Everything is always great when I put…
Everything is always great when I put in a claim I never have a problem
Pat Batton
Fast claims service.
Lightening fast claims service and absolutely no hassle.
BETH PASTORINO
Everything was easy and worry free…
Everything was easy and worry free submitting my claim
Peter
Easy and wonderful to work with…
Easy and wonderful to work with Trupanion
Stacey
Very knowledgeable and quick claims…
Very knowledgeable and quick claims processing.
sabrinarberg
We have been with Trupanion for over 13…
We have been with Trupanion for over 13 years. They have paid our claims in a very timely manner and whenever we had questions about something they didn’t cover they were very helpful in explaining it. Not many pet insurance companies let you tailor your coverage by selecting the exact deductible but they do. I wish they still had their app but filing claims through their website is very simple.
Kristine Phillips
I can count on Trupanion
I can always count on Trupanion to be there when I need them. I don’t have to worry about anything. They review the claims immediately and payments to provider or reimbursements to me are made quickly. I am so glad I choose them to be my pet’s insurance coverage.
Susan
Exceptional response times and customer service
Your responses are thorough and quite speedy. You keep me updated when my forms are submitted and processed. On the rare occasion I need to speak with a representative, all have been polite and knowledgeable.
Judi Dellabarba
So happy we chose Trupanion!
Trupanion provides great coverage options, communicates clearly, and the claim service is really quick.
customer
Claim prompt response.
Claim prompt response.
Cynthia Mackin
They paid for my dog with cancer
They paid for my dog with cancer, but you should pay for the return visits when you need to bring your pet back for a cancer shot or checkup to see how well or if the treatment is working, It is not like a routine visit for a wellness checkup.
Melody De Costa
The best pet insurance ever
The best pet insurance ever. They've always been there when we needed them and almost a year ago we took our pup in for an emergancy visit over the weekend for a stomach virus and found out he has an autoimmune condition. It's been so nice being able to get him the treatments he needs and not have to worry aboutt the money to do it. He had to have a fairly big surgery and knowing we didn't have to worry about the bill made the rest of the worry manageable.
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