ASPCA Review
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Reviews 5974 
Karen Pieton
Good service
They are always very supportive and quickly get claims paid.
Maureen Knick
Very fast claims process
Very fast claims process. We are very new to the pet insurance industry. Will need some time. But our first claim was really quick.
WD
Peace of mind
Really gives me peace of mind to know my pet's healthcare will be taken care of.
Craig Allen
My recent clam for a preventative care…
My recent clam for a preventative care visit for my cat Nikki, was processed quickly and accurately. I am very satisfied and pleased with the experience and appreciate the prompt and helpful way your company handled my first claim. Thank you very much.
Gary Brooks
Disappointed that out of a 233 dollar…
Disappointed that out of a 233 dollar claim only 90 dollars is covered.
Michele Slabodnick
Quick reimbursement
Quick reimbursement
Jesse Ashley
Got money back within a reasonable time…
Got money back within a reasonable time and a great price making sure my baby is ok
Larry Long
First claim; positive experience!
Completed my first claim for our young puppy and was very pleased with the seamless filing process and the very quick turnaround on payment. Found the website very user friendly and the communication very timely and helpful. Very positive experience overall. Thanks!
Laura Verri
Fast and easy claim submission
Fast and easy to submit a claim and everything was processed super quickly
Fernanda Sosa
Thank you for you support 🩷
Thank you for you support 🩷
Yvette Carter
My first time utilizing this insurance…
My first time utilizing this insurance company as well as the first time filing a claim and it was super easy and efficient. I received assistance from customer service who helped me complete the claim when I had no idea what some of the acronyms referenced. Excellent service!
Wendy
Super easy to submit a claim and…
Super easy to submit a claim and processed fast!!
Michaeline Torres
So far I like this insurance.
Very easy to make a claim and good response from ASPCA.
Susan Bullard
4 daysTurn around time for service was quick…
Turn around time for service was quick and easy. I highly recommend ASPCA pet insurance. Best thing I have ever done was signing Oakley up as a pup. It’s affordable and stress free.
customer
So far so good on preventive visits …
So far so good on preventive visits my reimbursement was in 3 days after I submitted the claim
T Trapp
Phone rep was very helpful in…
Phone rep was very helpful in completing claim and reimbursement came quickly.
Janet Sevigny
Gus's insurance
No comment, all good
Jinny Marie Carey
I like that I can use it anywhere
I like that I can use it anywhere. I also like knowing my babies are covered no matter what. Gives me peace of mind, and that’s priceless.
Catherine Pinsonneault
Website is easy to use.
Website is easy to use. Reimbursement is prompt.
Mary Elhilow
Want questions answered
I emailed them with a question and they answered me the next day
WC
Easy to submit claims
Easy to submit claims. Would recommend that ASPCA review the fees. Since all costs have increased they should be increasing the amount of reimbursement for vaccines, etc.
customer
We have been with ASPA for year's
We have been with ASPA for year's, and we thank God we have them.
Paola S.
Easy to get started
Easy to get started. Paid direct deposit quickly. It's been a great experience so far for our first pet insurance.
Sina Mohammadalipor
Good
Everything is good
DME
Claims paid quickly
I have filed three separate claims recently and the online process is straightforward and easy to navigate. After meeting my deductible, the claims were processed and paid quickly.
Paul
Easy Claim submission and quick turn…
Easy Claim submission and quick turn around time.
Dan Castiglia
First time customer in August 2024
First time customer in August 2024. Submitting reimbursement claim and receiving funds was easy and prompt. So far so good Cappy is a good boy
mark dobrzynski
They are very clear about deductible
They are very clear about deductible, and what’s covered. The claim process is super easy and the money is put into my bank account. I highly recommend.
Jeffrey Diamond
Fast and fair claims handling
Fast and fair claims handling. Pet insurance is not inexpensive but it is heartening to know that the claims support is there for the policyholder.
L.G.
Glad I made the right choice
I am a first time dog owner so I researched all the pet insurance companies before making my decision. I’m so glad that I picked ASPCA. The claims process was so smooth. We got the reimbursement deposit within days.
Nina BourBeau
Just bought this pet insurance…
Just bought this pet insurance recommended by Prescott Animal Hospital. However, this is a recurring incident from the ER so I have not filed a claim. But I have had pet insurance before (years ago when I worked for the insurance company who first started it) and loved it. Peace of mind is everything!
Yusuf Ali
The best experience I have ever had…
The best experience I have ever had with insurance. They have a very easy claim process and the coverage is also good.
Mary Carr
Be patient when summiting your first claim.
I was almost ready to cancel due to not being able to complete the claim form on line but it has been resolved and the process is super easy.
Nichole Halstad
So quick and simple to get enrolled... Love it!!
So far this has been quick and easy to sign up and get enrolled there was no issue whatsoever. I honestly just got my policy today and I absolutely love how affordable there plans are. The features that r with the plan I got are perfect for my cat and I adore the fact it's through the ASPCA and supports them. The ASPCA is absolutely the best for all animals and I support them tremendously and have for years. I just want to say thank you to the ASPCA the hard work and dedication to all the beautiful animals all over world is hands down Phenomenal. Thank you.
Mavs mom
Easy to file claims and prompt review…
Easy to file claims and prompt review process. Paid directly account of your choice and paid promptly. No isses WTH the insurance and have accident and illness coverage.
Kathleen Plant
I have submitted my first claim and had…
I have submitted my first claim and had questions. My questions were answered very well and your agents were extremely helpful and informative. I have never had insurance for a pet before and hope that my next interactions with your company will be as pleasant and helpful.
Judy & Jody
NEWLY INSURED AND GRATEFUL FOR SERVICE!
NEWLY INSURED AND GRATEFUL FOR SERVICE! I have always had dogs, but never had insurance. For our dog's 7th birthday I booked a wellness visit and purchased insurance for MY BEST FRIEND because we want CJ to have the best always in care. ASPCA was easy to process, when I didn't understand quite how to navigate my claim for the wellness visit the lady on the phone line was gracious and helpful. My reimbursement came right away - sooner than expected. I can't say I look forward to more dealing with this company or that would mean health issues for CJ, but I'm feeling protected financially because I took the step to protect him and us. Thank you. CJ'S MOM
Megan Rose
Grateful!
I unexpectedly paid thousands of dollars in a few days for my dog to have emergency care. I submitted my claims as soon as possible, and within a couple of weeks was reimbursed. The money went directly into my account and it could not have been easier!
Robin Victor
So easy to use!
The ASPCA app for submitting claims is extremely easy to use.
Dede E
I've had ASPCA pet insurance since my…
I've had ASPCA pet insurance since my dog, of 4 1/2 years old, was a puppy. Being a lab, i got the insurance because of their notoriety of eating everything. Little did i know that when he was 1 1/2 old he would develop epilepsy. he is on medication 2x a day with 2 different medications and has been doing well on those medications. it can be expensive, but this insurance covers the cost minus 20% after the deductible is made, which is huge. however, since my insurance renewed in august, i am having a problem with submitting claims. it used to be an easy process which involved taking a picture of the receipts and Rx label and submitting. Since the renewal, the claims have been rejected and i've had to resubmit multiple times until it is approved. i'm not sure why or what i need, as i keep submitting the same documents. this process needs more explanation in the response email because if i try to call i get qued into a very long phone wait. more transparency in filing claims would be helpful. if i get a resolution, i will change my rating to 5 stars
Shane
Filing my claim was very simple and…
Filing my claim was very simple and proficient services were straightforward explanations and details were very clear overall The experience so far has been great.
Stephen Dittmer
It works as advertised for the claims i…
It works as advertised for the claims i have made They are fast and efficient turn around times
Jenifer Youd
Easy to submit claims
Easy to submit claims, the check came pretty quick.
Preston Way
Easy to chat with representatives and…
Easy to chat with representatives and start coverage
Cindy Cannon
tobymac
ASPCA insurance took a terrible situation of loosing our wonderful young dog to a positive situation. They reimbursed us within a week of our claim. The compassion and caring for us unfortunate pet owners that have lost a pet to a disease was clear. They care and are sympathetic to our emotions. We will use them again once we rescue another dog in the future |
Kathy Bressi
Such An Easy Process!!
Such an easy process! My puppy first injured a leg, and while I had intentions of getting him insured, I had procrastinated. That was a pricey bill so after that experience, I went on the hunt for good insurance that allowed me to customize the coverage to fit my wants/needs to my budget. ASPCA allowed for that. Fast forward a few months and he had a loose tooth that wouldn't fall out. When I brought him to the vet, they found several more teeth that had not fallen out AND a hernia that needed to be repaired! I decided to have him neutered at the same time, so needless to say the bill was large. Filing the claim with ASPCA was so easy, just a few questions and uploading my invoice. Once my vet uploaded his medical records the claim was approved in ONE DAY! And the best part? The money was in my account the following day. I can't recommend them enough. They made a not-so-good situation so much easier.
Steven Miller
Filing my claim is easy
Filing my claim using the app is extremely easy and convenient. I had my claim filed before the veterinarian brought my dog out of recovery area.
Jessica S.
ASPCA- excellent insurance …
I have really been impressed with ASPCA pet insurance! It’s extremely user friendly, has great customer service and pays my claims very quickly. I have all of my pets enrolled!
Jennifer Gay
Quick and easy claims process
Quick and easy claims process
Joy Johnson
Service is fast and helpful
Service is fast and helpful. Reason for rating: Price is a bit much but overall I am satisfied with service.
Victor Maldonado
Unfortunately in the last 4 years I’ve…
Unfortunately in the last 4 years I’ve had to file 3 claims for health issues for Storm (our dog). ASPCA Pet Insurance makes the claim process so easy and convenient and we are very satisfied with their service.
Marisa
Elder dog medical emergency
My elder dog had a medical emergency that required hours of intervention. I submitted a big claim to ASPCA insurance. Within 6 days I received the payment. I’ve had this insurance for years and always appreciate their quickness and payment for medical expenses.
Joe Customer
ASPCA Pet Insurance is Awesome
ASPCA Pet Insurance is Awesome Their claims process is easy and efficient. I like the fact that before each annual renewal I have the choice of adjusting my pet's plan to meet my budget and my pet's care needs. Having pet insurance is essential when an unplanned injury or illness happens. I can make an easier decision regarding my pet with the knowledge of knowing that APSCA is on my team.
David King
Eveything is smooth and easy
Eveything is smooth and easy. The process is simple and fast!!
Rebecca Smith
Love this pet insurance
Love this pet insurance! Making a claim is easy and getting it was very fast!!
Cathy
Immediate Attention to Clais
When I have filed claims, they act on them immediately.
Tiffany
Easy claim process!
What an easy claim process! I submitted claims for our three cats' regular veterinary check ups and received updates and the claim funds back in a very reasonable amount of time. The process was simple and easily submitted the claim through the app, uploaded my vet invoices and voila, all done! For our three cats to have comprehensive coverage it's about $123/month, which is very reasonable and gives us a peace of mind knowing they are covered for illness and injuries.
Anonymous
Submitting a claim was easy
Submitting a claim was easy. Amount of payback not so great. categories of payback not so great.
Adam Livingston
I completed a claim at the beginning of…
I completed a claim at the beginning of August and still haven't received my refund. Hoping this second claim goes better. Other than that, it's a good company when you have fur babies to take care of.
Mary Barr
This is how pet insurance should be
This is how pet insurance should be: Timely, No hassle service!
Stacy and Vera Briscoe
Save our family and pet!
Save our family and pet!
Lorraine Caruso Martinez
My very sick cat.
I was glad I took out insurance on my cat. I did not know that she would be so sick. She needs special food, might need shots for the thyroid on the next visit. I am a responsible person in my household, that includes my cat. I appreciate the ASPCA Health Insurance company to help me along the way.
Salem Smith
Good
We just got with you so I do know yet
JERRY
friendly,cheerful to talk too,know what their are doing
ALways there to help you when you have a problem.
Alex Rice
Speedy
Speedy, fast pay back and no hassel
Weishen
Claim submission has always been very…
Claim submission has always been very easy and prompt. Our dogs have recently had a lot of health scares, and ASPCA Insurance did exactly what you'd hope your insurance would do; review claims and provide reimbursement promptly and transparently.
William Approbato
Definitely worth having.
It was pretty simple to sign up for. Submitting a claim is also not that difficult. Does not take too long for them to process or let you knowbif more information is needed.
Linda
I have recently submitted claims for my dog.
I have recently submitted claims for my dog's emergency room treatment and follow-up appointments with an internist. I found that the process to submit the claim was very easy to do online. I was able to track the progress on the claim as well as receiving emails letting me know when the claim was processed. It all went smoothly and didn't take long at all. I received a check in the mail reimbursing me for 90% of the costs of the treatment. There is an option for direct deposit if you want to do that.
Fabrice Garon
First time needing to file a claim was…
First time needing to file a claim was nothing but a breeze. Great customer service and you get your money back quick! highly recommended
Tarek Kabbani
Best in show
I have used a few different pet insurance providers. ASPCA has been the best experience by far. user friendly portal, quick and easy sign up/filing process, quick response time, easy to reach team by phone and I real a person quickly if needed, not a automated system passing me around. In addition, depending on the coverage you select there is little to no wait period for coverage. I recommend to all my friends with pets.
Elizabeth Hillin
I have not had to use you yet.
I have not had to use you yet.
Donna
Quincy’s Surgery
What a relief to receive my reimbursement for my dog, Quincy’s surgery. It would have been tough financially but our pet insurance paid 90%. I am very satisfied with my insurance.
Eartha Ervin
This is the best price I have found for…
This is the best price I have found for all three of my pets
Laura Buettner
Great service and communication!
Great service and communication!
Rey Pena
Easy claim process and quick turnaround
Easy claim process and quick turnaround
Nadine Walker
I have all my pets covered with ASPCA…
I have all my pets covered with ASPCA health insurance have used them for years they are always helpful with any questions I may have they are polite courteous, they always ask how each one of my pets are doing. They always pay their claims after your deductible is met.
ARACELI
I’m extremely happy and satisfied with…
I’m extremely happy and satisfied with my pet insurance claims are paid in a quick and efficient way. app is really easy to use thank you Aspca pet health insurance!
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