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ASPCA Review

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Reviews 5630

Stephen J

2024-03-21

Insurance is comprehensive and…

Insurance looks comprehensive and economical

Jodi Cooper

2024-03-21

Excellent customer service

Excellent customer service! I can’t recommend them enough!

Regina Mauras

2024-03-19

Claims are easy to file

Claims are easy to file, and are paid quickly!

BR

2024-03-19

Satisfied Customer

Claim filing was simple in the two instances I have filed a claim. Reimbursement was according to the purchased plan and done quite quickly. Overall- Satisfied.

Cheryl Barnes

2024-03-18

Very affordable

Filing a claim was so easy and took only a few days to be completed. Very affordable. They were so kind and sympathetic when I had to put my dog to rest.

customer

2024-03-17

Probably my last year with this insurance

As far as filling out claims and getting them paid, I would give 5 stars; for raising my annual premium almost $200 without giving me ANY notice...just hitting my credit card for the amount at 3 a.m.....I give them 0 stars. This is NOT a way to treat a customer!!! Had I known the premium was going up that much, I would've shopped around for new insurance. I suspect that's why I got no notification. NOT a happy customer.

Robert Burnett

2024-03-14

Great pet insurance!!!

I've had ASPCA pet insurance for a long time. It sure feels good knowing that I have a great accident policy in place for my small Chihuahua dog. I like the wellness policy for vaccines and preventative care comes in handy. The claims are settled very fast and I will be staying highly recommend!!!

Heather

2024-03-12

Easy Set up

The process was easy to set up the insurance for out pet. In addition the language was very easy to follow and understand.

Downsizing Donna

2024-03-11

Highly Recommend

I never expected to need pet insurance for my young dog, but decided to take it out anyway. ASPCA Pet Insurance has been a blessing to us. My dog has had to use it multiple times and ASPCA is an awesome company to use. They process the claims quickly and never questioned any of the claims submitted. If you are looking for pet insurance, I highly recommend them.

Sandy

2024-03-11

Easy sign up

Easy sign up. User friendly app.

Estelle Schrumpf

2024-03-10

Have not received any documentation of…

Have not received any documentation of membership only email will I not get any hardcopies of contract with specific item cost

Yvonne Montoya

2024-03-10

You have made it easy,helpful

You have made it easy,helpful, and price is worth it, I have been looking for a respectful pet insurance. ASPCA by far is 5 star

Vinetra

2024-03-09

Rate increases just keep getting bigger

We thought we were happy with this insurance company. But just found out that after 5+ years, they won't renew our policy. Your rates will also go up over $10 every year. If you use your policy because your dog has permanent health issues, you'll get moved off to another underwriting company.

Victoria B.

2024-03-07

Just bought your insurance

Just bought your insurance. Fair price,good reviews, easy web site.

Eamon McCormack

2024-03-07

Super responsive and willing to help…

Super responsive and willing to help their clients understand their coverages.

Judith Hanley

2024-03-07

Prompt handling of claims

Prompt handling of claims

Katherine Hosley

2024-03-06

Looking for pet insurance buy it from th

I can buy pet insurance without any hassle or any drone is good to find an insurance that cooperate with the customer and fulfill their needs pet insurance and it's great companies to deal with thank you very much for helping me with my pet insurance and have a blessed day

Sandra

2024-03-06

ASPCA Is Amazing!

The customer service at ASPCA is great. Everytime I file a claim (which is quick and easy), I feel safe knowing that I will be reimbursed 90% of what I spent. The only question I have is why my insurance rate changes depending on zip code. Certain zip codes are cheaper than others even if we're right next to each other.

PMM

2024-03-06

Very easy to sign up for horse…

Very easy to sign up for horse insurance.

yesenia santana

2024-03-06

Very good and good comunication

Very good and good comunication

Pamela Grube

2024-03-05

It was easy to apply

It was easy to apply. I haven't had a chance to use it yet.

Carolyn Fisk

2024-03-05

ASPCA is easy to use

ASPCA is easy to use. This was the first time I have had pet insurance, and I submitted my first claim on Zoey and it was easy and fast. I was so happy and pleased with the results.

Sholonda Jackson-Jasper

2024-03-05

The price was right and the pieces was…

The price was right and the pieces was simple

Robert Kerr

2024-03-05

Was recommended to me by a top mastiff…

Was recommended to me by a top mastiff breeder in my area and have had a dozen Rottweilers in the last 50 years never needed insurance but with prices today it sounded like a good deal

Jean Mendez

2024-03-05

Exceptional service

Exceptional service, prompt claim processing, and filing claims are very easy.

marlene hobbs

2024-03-05

It was very simple to give my pet DOG a…

It was very simple to give my pet DOG a good insurance

Mary Chuckra

2024-03-05

Great Company to deal with.

Great Company to deal with.

Heather Gingras

2024-03-05

Easy to sign up

The site was easy to use and navigate.

Rafael Henao

2024-03-05

It was an easy enrollment

It was an easy enrollment

Elizabeth Dennis

2024-03-04

I found their information on Amazon And…

I found their information on Amazon And thought to call. The representative was courteous and helpful,

Sheri Ganfield

2024-03-03

The customer service people I talked to…

The customer service people I talked to were super friendly and nice, but still my claim has not been taken care of. I also sent my dogs medical records to your email 3-4 and haven’t gotten one response. And so I reached out to my pets dr office and asked them if they could respond to you because you were waiting on the records to be sent over and my vet office said that you haven’t reached out at all to them for anything.. so I’m a bit confused. And again my claim is still I. Limbo.

p abbasi

2024-03-02

It was easy

It was easy , thank you!

Deborah

2024-03-01

still in my waiting period

Shopping for pet insurance was very overwhelming. It is very expensive and doesn't even cover everything. I have not had to use the insurance as I only have had it 2 weeks now.

Lori Ewing

2024-03-01

Very helpful and friendly

Very helpful and friendly

Rita Stack

2024-03-01

Clear instructions and information on…

Clear instructions and information on the process of insurance. The cost is very reasonable.

nkulla

2024-02-29

ASPCA for Us.

ASPCA for Us. It was so easy to sign up and get the insurance for our pet. The monthly premium is fair. We have not needed to use the insurance yet, but feel comforted to know that we have a good policy in force.

Joni Rochman

2024-02-29

Right coverage, right price.

Easy to find the right coverage for our baby.

Tara Swan

2024-02-29

Easy enough to sign up for the health…

Easy enough to sign up for the health insurance on line!

Cynthia Martinez

2024-02-29

Ease of use

The member portal is easy to navigate and my submissions are always handled quickly.

Kami White

2024-02-29

The process is seemless

The process is seem less

Lindsey Racek

2024-02-29

App is super easy to use

App is super easy to use. Getting a quote was super easy to do online also. Just great communication and ease of use has been amazing! I was on a free trial with Trupanion and they were difficult to get a quote and they didn't follow up until the day my free 30 days was up. I saw your booth at WVC and Ericka was awesome answering my questions and helping me navigate the site/app. Sww that you were top rated on Pawlicity Advisors too. Love this option.

Megan O'Malley

2024-02-29

Amazing customer service

Amazing customer service. Fast at completing claims. It has been a lifesaver for my dogs!

Bryan Fouquet

2024-02-29

Great Service

They are responsive, thoughtful, and fair in how they handle claims.

Jennifer Hunt

2024-02-29

New customer

Hi to be honest there isn't much I can say I just enrolled my dog with insurance thru ASPCA I've never done this before I have called twice and the people I spoke to on the phone answered my questions and they were very polite and nice but besides that this is all new to me I literally just enrolled him 6 days ago so can't give my true opinion yet

Aldo

2024-02-29

So far I had received a lot of info of…

So far I had received a lot of info of how to use my pet insurance step by step that’s a big help for me

Jacki G

2024-02-29

Long term, and grateful, customer

I’ve had ASPCA insurance for quite a few years and have always been so relieved that I can count on them to help me and my pets in our time of need. I’ve realized that claims get processed faster when you provide both the medical records and invoice. I’ve called a few times and was always comforted by the team there ❤️

Clarice Bolding

2024-02-28

Immediate registration agent extremely…

Immediate registration agent extremely proficient

Allen Combs

2024-02-28

Easy to submit claims and fast…

Easy to submit claims and fast processing time

Kathleen Hamilton

2024-02-28

I like ASPCA insurance

I have had this insurance for I guess about 7 years now. I also got it for my cats..I like it, I get paid back pretty fast..I'd like it better if they paid the vet direct..that would be more helpful..All in All I'd recommend it..make sure to always read the fine print

Susan Rogers

2024-02-28

Easy to enroll and with the benefits I…

Easy to enroll and with the benefits I wanted.

Resrover

2024-02-27

Super easy and fast reimbursement

Super easy and fast reimbursement - just great !

George Bell

2024-02-27

They are very helpful and fast in…

They are very helpful and fast in answering questions. Just got a new pet and have only had one claim.

Marina Palat

2024-02-27

I received my reimbursement pretty…fast

I received my reimbursement pretty quick, first time it was a month, second time very fast no complains except on my I pad software didn’t work many times I don’t know why on the computer it was fast

KC

2024-02-27

Easy to purchase

It was easy to purchase and the coverage was clearly laid out.

Azusena Meza

2024-02-27

I love the convenient access online to…

I love the convenient access online to information. Fast and easy processing of claims.

Mary Ann Zirelli

2024-02-27

Live Customer service is very helpful…

Live Customer service is very helpful and payment on veterinary charges are done in a timely manner so we are very happy with this service.

Michael Kibby II

2024-02-27

Very easy to use

Very easy to use, the website and app both provide easy to follow steps

pb

2024-02-27

Easy purchase and very responsive…

Easy purchase and very responsive customer service.

Cyndi Boehmer

2024-02-27

Good idea

Seems like a great plan. I am waiting to get my first reimbursement back now.

Norman

2024-02-27

Fast processing of claims and great…

Fast processing of claims and great contact

Patricia Mozingo

2024-02-27

So far so good that being said hope I…

So far so good that being said hope I don’t have to use as I want the insurance but don’t want to have use it that means my babies are doing well

Amanda Saliga

2024-02-27

Very easy to work with simple online…

Very easy to work with simple online forms. Claim was handled quickly

Bruce Glessing

2024-02-27

Trusted animal advocates

There are less expensive pet insurance companies out there but ASPCA is a name I trust and does so much good for animals in need.

Beth

2024-02-27

Got the pet insurance!

Got the pet insurance I wanted/needed for cost I can afford.

Anna K

2024-02-27

I have only been a customer for a week…

I have only been a customer for a week and already had to use it on deworming my kittens ! I submitted a claim and within the week, I was reimbursed!

Albert Gondi

2024-02-27

Easy signup

Easy signup

Nancy Otten

2024-02-26

So far so good

So far so good. Was pretty easy to sign up for. Have not had a claim, and hope not to!

Marc Romano

2024-02-26

Preexisting conditions provision sold me.

It was just very user-friendly and easy to review and understand the benefits. But most important, they’re the only ones that covers some pre-existing conditions after 180 days which insurance companies should and they were the only ones who did!

Rachel Stone

2024-02-26

Wow!

I have two kittens and I purchased pet health insurance for them in case anything ever happens (which I'm hoping it doesn't). I also got preventative care coverage for them, just to help pay for some things. I wasn't expecting them to refund 50% of my vet bill for preventative care (shots, etc). I would definitely look into it if you have a fur baby. You would rather have it and not need it than not have it and really need it to help cover costs for your pet.

Santiago Rydelski

2024-02-26

Thankful for this program and support

I am grateful for this program and the peace of mind I have knowing I will be able to take great care of our puppy.

Bentley

2024-02-26

Excellent

I have no complaints. Everything was easy I had no problems.

C Sullivan

2024-02-26

Process was very easy and the cost is…

Process was very easy and the cost is in budget

Erica Foskitt-McCarthy

2024-02-26

Easy to sign up and submit claims

Easy to sign up and submit claims! Excellent service!

Charles Redd

2024-02-26

Great customer service

Great customer service. Timely reimbursement. You guys take care of business.

Terri Santistevan

2024-02-26

My claims are reviewed in a timely…

My claims are reviewed in a timely manner.

KayG

2024-02-26

Easy and fast!

Easy and fast!

Ramona Zirn

2024-02-25

I'm having difficulty because the…registrayion process

I'm having difficulty because the confirmation email does not include an account number which is needed to register. That would've been helpful...

Dawn Turpin

2024-02-24

The email response was accurate in…

The email response was accurate in fairly timely. Unfortunately, they told me the balance of the insurance for the year was posted on my pet's page when I went to that spot. It was not there. It was for my cat but not for my dog. I think you're app is a little inconsistent in the information it provides.

Toby Click

2024-02-23

Affordable Coverage in a policy that fits your needs!

It was so easy to sign up and you get a discount for additional pets. I have three dogs and I didn't think I could afford to insure them in the event of an accident or long term care. This is extremely affordable and they have something for everyone!

Shawn Reite

2024-02-23

Great deal

The lower price and less cost for deductible were selling points for me

Kristy Sinopoli

2024-02-23

Enrollment was super easy!

Enrollment was super easy! I have already filed 2 claims and have received my reimbursement. They offer so much more than the other places we checked and even had added protection for my boy based on his breed he had some additional things covered.

Leslie Koehler

2024-02-22

Exceptional Pet insurance

Claims are processed quickly and if I have any questions, customer support is knowledgeable and helps me through the process.

William Davis

2024-02-22

Application online

Application online was simple. Guided through everything nicely.

Lorraine

2024-02-22

I haven't used your insurance yet

I haven't used your insurance yet but so far so good. You never want to use the insurance. A healthy pet is far preferable

April Crosby

2024-02-22

Easy to sign up

Easy to sign up, great rates and low deductible choices.

OSU RN

2024-02-22

Better coverage for less money!

The ability to sign up for pet insurance at a lower rate than I was paying and knowing my vet was in network is a huge relief. Being sponsored by the ASPCA gives peace of mind as well.

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