ASPCA Review
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Reviews 6201 
Tess Padilla
Mixed review
Positive: very prompt in payment, paid exactly what they said was covered. Negative: impossible to cancel policy through app. Contacted by email and did not receive response until days after my email. Called a few days before new month was to be billed asking to cancel effective immediately, they drag their feet so that they can charge one more month premium. Weighing the cost against benefits, I felt pet insurance benefits were not worth the premiums. Better to save the money for vet bills yourself.
Joan Wetherell
Prompt, thorough, efficient and fair
They have been prompt, thorough and efficient. Very fair, and never rejected or challenged a legitimate claim. Some invoices included non-covered items but the covered items were promptly paid.
Ashley
Overall good insurance
Overall good insurance. The turn around time for reviewing claims is much longer than previous insurance companies I’ve used.
Kimberly Caso
I just recently signed my pets up and…
I just recently signed my pets up and haven’t had a claim. I did call with some questions and their customer service was top notch. Thank you for a great experience so far.
Bradley Livingston
Taking care of my puppies!
Taking care of my puppies!
Diane M.
Experience Review
We have had our large dog covered through ASPCA since 2021. They worked with us when we went through difficult financial times and when we call always ask how Canon is doing. He was never discriminated against for his breed or for being a large dog. Also we recently filed our first claim and I was shocked I submitted the claim on April 1st and they submitted the reimbursement by April 3rd and even though I am having banking issues with the reimbursement, due to my bank, they are on top of the issue. I've always been treated kindly and with respect.
Lisa Coffey
I recently had a colic surgery for my…
I recently had a colic surgery for my heart horse and knowing that I have the insurance gave me peace of mind that we could afford to save him. We are still in the processing stage so I will update again soon I am sure. My horse is home and doing great so far.
GWENDOLYN Johnson
let them know what actually they are buying. I didn't know I was not purchasing didn't have full coverage
should have told me about the different packages you offer
Pamela Glidden
Speedy
Speedy, accurate, clear directions
Jeffrey Stokes
Claim was filed and handled in a short…
Claim was filed and handled in a short time and with no problems.
Rob Burnett
I had the ASPCA accident plus wellness…
I had the ASPCA accident plus wellness plan for my small Chihuahua dog Danny but I lost him last month after a long illness. This insurance was great for him absolutely no problems fast claims everytime!!! I now have a new small dog and will be signing her up immediately with the complete coverage from ASPCA because they are trustworthy and feel good knowing she will have great coverage!!! Highly recommend!!!
Robert Pawling
Great insurance and a wonderful bunch…
Great insurance and a wonderful bunch of people to work with. A pleasure to call and ask for any information or help. I am totally sold on ASPCA insurance as my coverage for my babies. Thanks guys.
Gustavo
Claims are processed quickly
Claims are processed quickly, and I’ve always had a smooth experience with them
Renee Bou
The claims are easy to file
The claims are easy to file. Their response was quick and friendly and professional. And the refund was speedy. They were very helpful if I had any questions.
JM
Best Health Care
Having ASPCA Pet Insurance helps me concentrate on getting the best health care for my 4 legged babies without worrying about how much it's going to cost. I get a 90% reimbursement for my expenses at the vet.
Lital A.
A must have for every pet parent
I’ve been using ASPCA Pet Insurance for nearly 10 years, and I can’t recommend them enough. Over the years, they’ve helped me save thousands of dollars on veterinary care and, more importantly, given me peace of mind knowing I can provide the best for my pets without stressing about the cost. The process to file a claim is simple and straightforward, and they consistently process claims quickly. It’s been an incredibly reliable service and a true lifesaver during unexpected health issues. Highly recommend to any pet parent looking for solid, dependable coverage.
Lena Property Shop Inc
Great company
Great company , have never has an issue with a single claim . I got the policy when my dog was 9 weeks old, so pre existing conditions is not an issue . The only thing is I wish premiums weren’t increased as much as they are as dog gets older
Diana Reynolds
neutering and spaying lower reimbursement
Just got puppy Disappointing to find out you have lowered the reimbursement for spaying and neutering. I would think as a health care insurance company for animals. The one thing you would push is make affordable for people on your policy (whether it’s the first tier or a higher tier like we have) is reimbursing a better rate$$$$$ for spaying and neutering. Our vet charges over $500 and you portion should cover more.
Barsa
Heath, accident and any other coverage
I have an English Bulldog and a French Bulldog, I knew they came with some health issues so I got insurance the day I brought then home. They are both almost 5 years old and without ASPCA insurance I would be out tens of thousands of dollars. It’s not the least expensive insurance but for me it’s the most comprehensive. It covers their allergy medications as well as vet and emergency vet costs. You can decide your deductible amount and the amount of coverage that determines your annual costs.
Alana Santillo
I just want to save the world and fill…
I just want to save the world and fill there bowls and just give them food now and adopt one but my mom will say no and I just people fill there bowls thank and I love the Animals tell them one day there bowls will be filled with a bunch of food and there life will be in a cozy home with a owner I love you animals tall all the animals they will get food and a home with a nice owner very soon and that I love all of them bye have a nice week .❤️👍🏻
tazneem linwood
Absolutely love this
Absolutely love this
Pat Barney
Afffordablr
Very easy to join
Alice Friedman
Have used for over 10 years
Have used for over 10 years. Noted improvements in the app and customer service. Banfield clinic closed so looking to add preventative luckily did so because one cat somehow wasn’t added with initial service and preventive services could begin immediately! Only complaint is that cannot add on or change plans except at annual renewal cycle and those cannot be prorated or changed to coincide with annual vet appointments. So although Cat added with prevention, I have to wait another four months before I can add the others!
Susan Pulliam
Great customer service
Great customer service. Answered all of my questions. I have not used the insurance yet but looking forward to a good experience.
Tracy
Absolutely the best pet health…
Absolutely the best pet health insurance. I have 6 cats insured with them. Incredibly fast payments on claims. I highly recommend them.
Scott Redmond
The customer service representative was…
The customer service representative was very helpful and knowledgeable she was very helpful.
Nenette Juarez
Good
Its alright.
IPQ
Claims processed quickly.
Claims processed quickly.
Alexander Mohler
Amazing experience
Easy to navigate and follow the steps!
Jackie Daman
I was changing insurance companies for…
I was changing insurance companies for my pets and read your reviews and also the price was good. Have to keep my furry kids covered.
Jorden Kennedy
Very quick with the claims and very kind staff
Back in August my dog started coughing and it was a battle to get him to stop. So many medications and tests had to be run to make sure we got to the bottom of it. It was a very expensive and trying time, but the insurance was so quick with the claims and reimbursement. They said it could be a few weeks but every time we submitted a claim, it was only a few days. We are so grateful for the quick turnaround with reimbursement especially when money is tight.
Alysia Berube
Very helpful and friendly
Very helpful and friendly
Jme Bug
BE AWARE of hidden costs and exclusions!…
While ASPCA has created a very sleek and user-friendly interface for submitting and tracking a claim, I have found a NUMBER of deficiencies in their up front information and back-end service. While having a rep answer the phone quickly and having access to a kind veterinary nurse on the end of a telehealth line are all very helpful as a consumer - I was pretty floored to find that neutering and spaying aren't covered under their basic preventative care plan...the hard way. If you hope to be reimbursed for this VERY COMMON procedure, you MUST select their PRIME care package, in order to have any reimbursement for those costs. Since ASPCA did a poor job of making this information clear up front, I'm hoping this review saves someone else the trouble I've gone through. You have to read through all of the itemized treatments/procedures to see that it's not covered, which wasn't apparent, nor that there was even an upgraded insurance package available.
Julie Polati
It is a great insurance company
It is a great insurance company. I feel that my dog and I are fully supported.
Caroline Beretta
Easy process to add my new pet and the…
Easy process to add my new pet and the rates are within my budget. The process to submit a claim was fast. I recommend it.
Beverly Beahn-Sivula
Loved working with ur staff
Loved working with ur staff. They were professional and ready to answer all my questions. Extremely pleased with not only the team you have working for you but the price of your plans compared to other pet insurances. Would recommend you to everyone!!!
Gary Spanedda
Average at best
Average at best. Rates increase, increase and increase for no good reason. Your typical insurance company, not much different from human healthcare. I am sure there are better ones out there, but I also know from experience there are worse ones.
Jill Yellico
Paid as expected quickly and…
Paid as expected quickly and transparently. Kind, animal loving, empathetic people.
Lexie Lippoldt
Good coverage
Good coverage
Susan Noah
Signing up was easy
Signing up was easy. Haven’t filed a claim yet.
Elisabeth Berlowitz
I haven’t had a ton of experience with…
I haven’t had a ton of experience with this company. I came over from a previous company that I loved but unfortunately could no longer get in my state. Now a few years later an only 1 claim filed for $300 I am not seeing the benefit for staying with ASPCA. The time it took to process the claim was almost a month. If I had to shell out thousands of dollars on a claim I don’t want to wait 4 weeks for a claim to process to get my money back. If you decide you want to add wellness to your policy you have to wait until your next policy renewal period. You have a very short window to make changes to it. Now I have had multiple insurances over the years for different pets of all ages and breeds. Since I have started this policy (2/1/2021) it has increased yearly anywhere from $25 to $50 a month. I had one $50 claim, and have two dogs on my policy (4 and 3). There is no reason for the policy to increase this much. I have asked other people in my area if there policies had similar rate hikes but they did not. I think it might be time to search for a different insurance company.
Kristin McWhorter
FAST REIMBURSEMENT FOR A REASONABLE…
FAST REIMBURSEMENT FOR A REASONABLE AMOUNT. BEEN WITH ASPCA PET INSURANCE FOR MANY YEARS.
Wendy
Great but could be better
I've had this insurance for several years and it has been great so far. Submitting claims is fairly easy and get reimbursed is timely. What I don't like about the claim submission is the breakdown of what you had done, it might not be listed. I'd rather that not be asked and them determine the category the service should go under based on the claim submitted. Also, l have had a few occasions when I submit a claim I get nothing reimbursed, I don't like that. Don't understand why. The cost of the insurance and it's rising cost bothers me as well, it makes me consider looking elsewhere when that happens.
victor castañeda
The best insurance for my dogs
I have to say that it is the best insurance company I could find. Very professional and very kind. Vanessa was very helpful to me. She listened to me in Spanish and helped me with everything. Thank you Vanessa.
CAREE K
Ease of use of website
Ease of use of website
Edward Freedman
They took care of a lot of my bill I…
They took care of a lot of my bill I have a puppy that had nothing done to her so her first appointment was recent
EMILY
Easy to file claims
Easy to file claims. Prompt return of money. I highly recommend them!
Daisy Ebenhack
Timely payments
Timely payments
Kim L
Excellent insurance for us
In the many years that we have had insurance thru ASPCA, I have always had helpful people who have assisted me with adding new dogs, questions about insurance policies and anything that I needed. I would recommend ASPCA to those looking to insure their pets as they go thru the process of deciding which insurance to choose.
Roxanne
ASPCA is the best insurance for pets i have found
ASPCA is the best insurance for pets. It is super easy to submit claims. And the pricing is comparable to other insurance. Also ASPCA covers special food for pets for a limited time like special science diet for kidney problems and other insurances don’t help at all with food.
Dashawn Peterson
They have stood by us 100%
I was so uneasy about getting pet insurance because of hearing so many bad stories online but I have been 100% satisfied with ASPCA so far. They have covered everything we have submitted and have done so faster than I expected. It is such a relief because my dog needs surgery on his leg and if it wasn't for having this insurance he wouldn't be able to get if for a long time. there is noway I could afford it without the reimbursement amount. Thank you ASPCA!
Rebecca Owens
It's mostly easy to file claims
It's mostly easy to file claims. However, the pre-loaded options can limit submission. Sometimes my animals' issues don't fit so cookie-cutter into the ones allowed and I have to make a best guess determination.
Eddy Dacy
Very easy to get around the website
Very easy to get around the website A application process was pretty easy very satisfied so far would do it again and refer them to other people who are needing insurance for their pets
Theresa Merritt
I have had ASPCA Pet Health Insurance…
I have had ASPCA Pet Health Insurance for many years and only once did I have an issue with them. It is a great insurance company for your pets and would never think of going to another company.
Richard D'Angelo
When sending in a claim
When sending in a claim, ASPCA will respond with either the approval or why the claim was rejected.
Donna Wilson
good information on the site
good information on the site
Linda NJ
ASPCA Pet Insurance - The only plan we would consider
I have had ASPCA pet insurance for all my pets, and this has helped us tremendously. We have had a few crisis; our old dog had spinal surgery and ASPCA insurance covered most of it, then our young dog had a malign growth discovered at the dentist, same thing here, ASPCA pet insurance covered most of it and the process was easy both times. We just added our GSD puppy to our plan, which now covers three of our family members.
K Griffiths
I love this insurance for my horses
I love this insurance for my horses. Great customer service, claims are easy to file. This provides the exact peace of mind needed to provide my horses with what they need in the case of an emergency and preventative care. I recommend this to everyone !
Jessica Myers
Great Customer Service
Called the company to help us set up a new pet on our policy and the representative was absolutely the kindest representative we have spoken to on the phone for any company ever. They cared about our pets and treated us with respect and solved our problems effectively and efficiently.
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