ASPCA Review
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Reviews 5630Insurance looks comprehensive and economical
Excellent customer service! I can’t recommend them enough!
Claims are easy to file, and are paid quickly!
Claim filing was simple in the two instances I have filed a claim. Reimbursement was according to the purchased plan and done quite quickly. Overall- Satisfied.
Filing a claim was so easy and took only a few days to be completed. Very affordable. They were so kind and sympathetic when I had to put my dog to rest.
As far as filling out claims and getting them paid, I would give 5 stars; for raising my annual premium almost $200 without giving me ANY notice...just hitting my credit card for the amount at 3 a.m.....I give them 0 stars. This is NOT a way to treat a customer!!! Had I known the premium was going up that much, I would've shopped around for new insurance. I suspect that's why I got no notification. NOT a happy customer.
I've had ASPCA pet insurance for a long time. It sure feels good knowing that I have a great accident policy in place for my small Chihuahua dog. I like the wellness policy for vaccines and preventative care comes in handy. The claims are settled very fast and I will be staying highly recommend!!!
The process was easy to set up the insurance for out pet. In addition the language was very easy to follow and understand.
I never expected to need pet insurance for my young dog, but decided to take it out anyway. ASPCA Pet Insurance has been a blessing to us. My dog has had to use it multiple times and ASPCA is an awesome company to use. They process the claims quickly and never questioned any of the claims submitted. If you are looking for pet insurance, I highly recommend them.
Easy sign up. User friendly app.
Have not received any documentation of membership only email will I not get any hardcopies of contract with specific item cost
You have made it easy,helpful, and price is worth it, I have been looking for a respectful pet insurance. ASPCA by far is 5 star
We thought we were happy with this insurance company. But just found out that after 5+ years, they won't renew our policy. Your rates will also go up over $10 every year. If you use your policy because your dog has permanent health issues, you'll get moved off to another underwriting company.
Just bought your insurance. Fair price,good reviews, easy web site.
Super responsive and willing to help their clients understand their coverages.
Prompt handling of claims
I can buy pet insurance without any hassle or any drone is good to find an insurance that cooperate with the customer and fulfill their needs pet insurance and it's great companies to deal with thank you very much for helping me with my pet insurance and have a blessed day
The customer service at ASPCA is great. Everytime I file a claim (which is quick and easy), I feel safe knowing that I will be reimbursed 90% of what I spent. The only question I have is why my insurance rate changes depending on zip code. Certain zip codes are cheaper than others even if we're right next to each other.
Very easy to sign up for horse insurance.
Very good and good comunication
It was easy to apply. I haven't had a chance to use it yet.
ASPCA is easy to use. This was the first time I have had pet insurance, and I submitted my first claim on Zoey and it was easy and fast. I was so happy and pleased with the results.
The price was right and the pieces was simple
Was recommended to me by a top mastiff breeder in my area and have had a dozen Rottweilers in the last 50 years never needed insurance but with prices today it sounded like a good deal
Exceptional service, prompt claim processing, and filing claims are very easy.
It was very simple to give my pet DOG a good insurance
Great Company to deal with.
The site was easy to use and navigate.
It was an easy enrollment
I found their information on Amazon And thought to call. The representative was courteous and helpful,
The customer service people I talked to were super friendly and nice, but still my claim has not been taken care of. I also sent my dogs medical records to your email 3-4 and haven’t gotten one response. And so I reached out to my pets dr office and asked them if they could respond to you because you were waiting on the records to be sent over and my vet office said that you haven’t reached out at all to them for anything.. so I’m a bit confused. And again my claim is still I. Limbo.
It was easy , thank you!
Shopping for pet insurance was very overwhelming. It is very expensive and doesn't even cover everything. I have not had to use the insurance as I only have had it 2 weeks now.
Very helpful and friendly
Clear instructions and information on the process of insurance. The cost is very reasonable.
ASPCA for Us. It was so easy to sign up and get the insurance for our pet. The monthly premium is fair. We have not needed to use the insurance yet, but feel comforted to know that we have a good policy in force.
Easy to find the right coverage for our baby.
Easy enough to sign up for the health insurance on line!
The member portal is easy to navigate and my submissions are always handled quickly.
The process is seem less
App is super easy to use. Getting a quote was super easy to do online also. Just great communication and ease of use has been amazing! I was on a free trial with Trupanion and they were difficult to get a quote and they didn't follow up until the day my free 30 days was up. I saw your booth at WVC and Ericka was awesome answering my questions and helping me navigate the site/app. Sww that you were top rated on Pawlicity Advisors too. Love this option.
Amazing customer service. Fast at completing claims. It has been a lifesaver for my dogs!
They are responsive, thoughtful, and fair in how they handle claims.
Hi to be honest there isn't much I can say I just enrolled my dog with insurance thru ASPCA I've never done this before I have called twice and the people I spoke to on the phone answered my questions and they were very polite and nice but besides that this is all new to me I literally just enrolled him 6 days ago so can't give my true opinion yet
So far I had received a lot of info of how to use my pet insurance step by step that’s a big help for me
I’ve had ASPCA insurance for quite a few years and have always been so relieved that I can count on them to help me and my pets in our time of need. I’ve realized that claims get processed faster when you provide both the medical records and invoice. I’ve called a few times and was always comforted by the team there ❤️
Immediate registration agent extremely proficient
Easy to submit claims and fast processing time
I have had this insurance for I guess about 7 years now. I also got it for my cats..I like it, I get paid back pretty fast..I'd like it better if they paid the vet direct..that would be more helpful..All in All I'd recommend it..make sure to always read the fine print
Easy to enroll and with the benefits I wanted.
Super easy and fast reimbursement - just great !
They are very helpful and fast in answering questions. Just got a new pet and have only had one claim.
I received my reimbursement pretty quick, first time it was a month, second time very fast no complains except on my I pad software didn’t work many times I don’t know why on the computer it was fast
It was easy to purchase and the coverage was clearly laid out.
I love the convenient access online to information. Fast and easy processing of claims.
Live Customer service is very helpful and payment on veterinary charges are done in a timely manner so we are very happy with this service.
Very easy to use, the website and app both provide easy to follow steps
Easy purchase and very responsive customer service.
Seems like a great plan. I am waiting to get my first reimbursement back now.
Fast processing of claims and great contact
So far so good that being said hope I don’t have to use as I want the insurance but don’t want to have use it that means my babies are doing well
Very easy to work with simple online forms. Claim was handled quickly
There are less expensive pet insurance companies out there but ASPCA is a name I trust and does so much good for animals in need.
Got the pet insurance I wanted/needed for cost I can afford.
I have only been a customer for a week and already had to use it on deworming my kittens ! I submitted a claim and within the week, I was reimbursed!
Easy signup
So far so good. Was pretty easy to sign up for. Have not had a claim, and hope not to!
It was just very user-friendly and easy to review and understand the benefits. But most important, they’re the only ones that covers some pre-existing conditions after 180 days which insurance companies should and they were the only ones who did!
I have two kittens and I purchased pet health insurance for them in case anything ever happens (which I'm hoping it doesn't). I also got preventative care coverage for them, just to help pay for some things. I wasn't expecting them to refund 50% of my vet bill for preventative care (shots, etc). I would definitely look into it if you have a fur baby. You would rather have it and not need it than not have it and really need it to help cover costs for your pet.
I am grateful for this program and the peace of mind I have knowing I will be able to take great care of our puppy.
I have no complaints. Everything was easy I had no problems.
Process was very easy and the cost is in budget
Easy to sign up and submit claims! Excellent service!
Great customer service. Timely reimbursement. You guys take care of business.
My claims are reviewed in a timely manner.
Easy and fast!
I'm having difficulty because the confirmation email does not include an account number which is needed to register. That would've been helpful...
The email response was accurate in fairly timely. Unfortunately, they told me the balance of the insurance for the year was posted on my pet's page when I went to that spot. It was not there. It was for my cat but not for my dog. I think you're app is a little inconsistent in the information it provides.
It was so easy to sign up and you get a discount for additional pets. I have three dogs and I didn't think I could afford to insure them in the event of an accident or long term care. This is extremely affordable and they have something for everyone!
The lower price and less cost for deductible were selling points for me
Enrollment was super easy! I have already filed 2 claims and have received my reimbursement. They offer so much more than the other places we checked and even had added protection for my boy based on his breed he had some additional things covered.
Claims are processed quickly and if I have any questions, customer support is knowledgeable and helps me through the process.
Application online was simple. Guided through everything nicely.
I haven't used your insurance yet but so far so good. You never want to use the insurance. A healthy pet is far preferable
Easy to sign up, great rates and low deductible choices.
The ability to sign up for pet insurance at a lower rate than I was paying and knowing my vet was in network is a huge relief. Being sponsored by the ASPCA gives peace of mind as well.
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