ASPCA Review
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Reviews 6288 
Robin Van Geest
good and easy
good and easy
Yajaira Rodriguez
I’ve had this insurance for years and I…
I’ve had this insurance for years and I always receive hassle free coverage and excellent response times
KDriscoll
ASPCA always goes above and beyond
ASPCA always goes above and beyond. After rushing to ER with our older guy, and ultimately having to put him down, I submitted all of the invoices next day. Clearly not thinking straight I failed to get/include the itemized items that were needed. No worries. ASPCA handled every bit of it, and in their usual efficient and speedy way. As fate would have it, within a week, a rescue was given to us. A pup. And of course, ASPCA will be her coverage. They are amazing and we are so grateful to them!
Kristen Torres
The website is very easy to use and…
The website is very easy to use and claims are processed in a timely manner.
Eddie Gibson
Excellent customer service!
Excellent customer service
Charles Bartley
The process is seamless and easy
The process is seamless and easy. All question were answerer.
Anisia Ayon
Easy to enroll my Zimba on the…
Easy to enroll my Zimba on the insurance program.
Kolleen Brown
I now gave 3 dogs on ASPCA
I now gave 3 dogs on ASPCA. I tried a different insurance for my puppy that is a rescue. I went with the insurance the rescue recommended, not nearly as organized as ASPCA. I thank you for helping me with my Senior, adult and puppy with peace of mind.
Tasha Simmonds
They made the experience easy
They made the experience easy
C.B.
Peace of mind
It's easy to file a claim and we are reimbursed in a timely manner. Customer service has always been able to help with questions and concerns.
Edith
Quick, consistent reimbursement with an easy claim process
I've had pet insurance for decades, before 30 companies discovered the "new" market and jumped in. I debated changing from 10 years of Embrace (excellent company) to ASPCA. But as we are retired now, the equivalent coverage, with a lower premium, decided me. I did worry that service wouldn't be as good. But ASPCA has been great! At age one, my healthy Dane suddenly developed EPI. (His pancreas doesn't make the enzymes required to digest food.) He needs (expensive!) enzymes added to each meal - or he will starve. We buy enzymes every two months, and each claim is very quick, easy, and covered! Our premium went up 30% at age three. And will, as is normal, increase again as he ages. But I feel it is currently proportionate and a fair price for the risk and coverage. Our big boy is happy and active. :) And, with ASPCA's help, we can afford to keep him that way (without starving ourselves to pay the cost). I've been active in both showing and rescue for years. And now I tell every pet owner I meet to "get ASPCA - ASAP"!
Anne Marie Valdivia
Very easy to join
Very easy to join. I hope it will be as easy throughout my subscription with you.
Patrick P nycpkp
Excellent service!
Excellent service!
John Pappas
Prompt efficient processing of my claim.
Prompt efficient processing of my claim. I was a taken back by the increase in plan monies over the previous year a little. Great service for our dog.
Steven Lloyd
Quick Response
Quick Response, Easy form submission, and rapid payment.
Mary Allison Carroll
ASPCA Pet Insurance is the best!
Not only is ASPCA a rescue organization, but their pet insurance is phenomenal. You get to choose your plan and price based on your pet's needs. Claims processing times are quick and reimbursement is accurate. We've had ASPCA pet insurance off and on for the last 20 years. There is no better insurance for your pet. We've recommended ASPCA pet insurance to multiple friends and family in this past year alone. We feel grateful to have ASPCA on our side.
S Lewis
I saw savings immediately
I saw savings immediately! It is easy to file a claim and the turnaround time is very fast and the reimbursement goes right into my checking account. Couldn't be more user friendly! Highly recommend ASPCA!!!
Mark Tomoser
I have had ASPCA Pet Health Insurance…
I have had ASPCA Pet Health Insurance for over three years now and just added another rescue to my policy. The Monthly Payment is very reasonable and the payout after the deductible is met is paid quickly to me. I have had minimal expenses but it is great to know that if something were to happen my expenses will be covered. Thank you ASPCA Pet Health Insurance
Barbara Motz
the girl in billing was so nice and…
the girl in billing was so nice and helpful, she even called me back about 3 times to let me know they were going to refund some of my money for a deceased dog You guys are the best
Jeanne E McWilliams
I haven't used the health insurance…
I haven't used the health insurance very much. I just got a new puppy so I just insured her also. I had the preventive insurance for my other dog but I can't afford it for both dogs. So I am getting accident and illness health insurance for both and it is costing me less than the preventive for the one dog.
JL
This is our first time using ASPCA…
This is our first time using ASPCA insurance for our horse and it had been an amazing experience. Claims are easy to process and payment is prompt. I’m impressed.
Julio Martinez
Im going on day 40 of not getting my…
Im going on day 40 of not getting my reimbursement back, customer service is definitely not great either.
V T
Excellent for pets including horses!
My cat and horse have been insured with this co for many years. I have always been paid promptly and pleased with coverage. Claims are easy. Horse aged out of major medical but here at least you can get accident and colic covered regardless of age. They just covered an expensive surgery on the horse from an accident! Thank you for being great to work with!
Elizabeth Marshall
User friendly app and review process
Easy to use app - information saved re: vet/ pet hospital in a drop down bar which saves time; easy to attach files. Email received immediately after claim is submitted so you know it’s been received. Easy to follow progress of claim review on app, which is nice to follow. Time from submission of claim to reimbursement is quite timely, often much more speedy than predicted review time. Reimbursement to an account is seamless and timely.
Jessica
Quick response times to claims.
Quick response times to claims.
Dave Iacono
Canciling
With the recent rate increase I decided not to continue with the insurance
Heris Rodriguez
Our little puppy had a broken leg
Our little puppy had a broken leg, when playing with other dogs at the daycare falling out of a couch, medical expenses where up to the Skyes, at the Vet Hospital we had to Apply for a credit card in order to cover the surgery costs. So, after all this I submitted the claim to the insurance and based on my pet coverage, I was able to cover at least half of the bills, which was more than I expected. I will definitely continue with ASPCA as my little one insurer provider. Thank you.
Elizabeth Roots
Put my mind at ease…
Was easy to select a plan and speak with a agent for quick coverage
Stephanie Hanlon
This has already saved me money and…
This has already saved me money and time getting the treatment my dogs have needed.
Marisa Lewis
So far so good
So far so good, I've had them for several years and they've never denied a claim. I got my pets covered when they were pretty young though.
RANDY Murray
This is my first time in over 50…
This is my first time in over 50 decades of owning an animal, that I've purchased pet insurance. I'm glad I have. It's given me peace of mind.
Jack Beckwith
CSR very helpful.
CSR very helpful.
William Dejesus
WELL I HAVEN'T USE IT YET ON MY TWO…
WELL I HAVEN'T USE IT YET ON MY TWO FAMILY MEMBERS. THAT ARE BENJI AND DULCE. BUT A GOOD FRIEND THAT RECOMANDED TOO GET ASPCA. I KNOW IT WILL BENEFIT MY 2 LOVELY PETS:
Jennifer Marcin
When I put a claim in
When I put a claim in, I get results within days. Whenever I call, I never have to wait long and they always are very helpful. I would say one downfall for my plan is they don't pay a lot for yearly appointments.
customer
Compassion When I Needed It Most
I’ve had my dog insured with ASPCA Pet Insurance for years, and I’m incredibly grateful I did. Recently, I had to say goodbye to him, and during such a painful time, ASPCA was not only efficient but deeply compassionate. My claims were reimbursed quickly, and every phone rep I spoke with treated me with kindness. After his passing, I received a personal call and a handwritten note offering condolences—it meant more than I can say. That level of thoughtfulness made a hard time just a little easier. Thank you.
Mary Ann BURNS
Great Response
I placed my first claim with ASPCA Pet Insurance and received great service and a quick response.
Alicia San Miguel
She understood exactly what I was…
She understood exactly what I was talking about. The first rep didn't.
Claire C.
Worth Every Penny
Easy to submit a claim and the claim was processed quickly. Pet insurance was literally a life saver for our sweet dog and we’re so relieved that we chose ASPCA when our dogs were puppies. Worth every penny, we couldn’t be happier!
Tess Padilla
Mixed review
Positive: very prompt in payment, paid exactly what they said was covered. Negative: impossible to cancel policy through app. Contacted by email and did not receive response until days after my email. Called a few days before new month was to be billed asking to cancel effective immediately, they drag their feet so that they can charge one more month premium. Weighing the cost against benefits, I felt pet insurance benefits were not worth the premiums. Better to save the money for vet bills yourself.
Joan Wetherell
Prompt, thorough, efficient and fair
They have been prompt, thorough and efficient. Very fair, and never rejected or challenged a legitimate claim. The time period spanned several months of attempts to diagnose and treat my cat. Some invoices included non-covered items but the covered items were promptly paid. And the claims process is easy to use. They made a hard time for me a little easier.
Ashley
Overall good insurance
Overall good insurance. The turn around time for reviewing claims is much longer than previous insurance companies I’ve used.
Kimberly Caso
I just recently signed my pets up and…
I just recently signed my pets up and haven’t had a claim. I did call with some questions and their customer service was top notch. Thank you for a great experience so far.
Bradley Livingston
Taking care of my puppies!
Taking care of my puppies!
Diane M.
Experience Review
We have had our large dog covered through ASPCA since 2021. They worked with us when we went through difficult financial times and when we call always ask how Canon is doing. He was never discriminated against for his breed or for being a large dog. Also we recently filed our first claim and I was shocked I submitted the claim on April 1st and they submitted the reimbursement by April 3rd and even though I am having banking issues with the reimbursement, due to my bank, they are on top of the issue. I've always been treated kindly and with respect.
Lisa Coffey
I recently had a colic surgery for my…
I recently had a colic surgery for my heart horse and knowing that I have the insurance gave me peace of mind that we could afford to save him. We are still in the processing stage so I will update again soon I am sure. My horse is home and doing great so far.
GWENDOLYN Johnson
let them know what actually they are buying. I didn't know I was not purchasing didn't have full coverage
should have told me about the different packages you offer
Pamela Glidden
Speedy
Speedy, accurate, clear directions
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