ASPCA Review
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Reviews 6154 
Alexander Mohler
Amazing experience
Easy to navigate and follow the steps!
Jackie Daman
I was changing insurance companies for…
I was changing insurance companies for my pets and read your reviews and also the price was good. Have to keep my furry kids covered.
Jorden Kennedy
Very quick with the claims and very kind staff
Back in August my dog started coughing and it was a battle to get him to stop. So many medications and tests had to be run to make sure we got to the bottom of it. It was a very expensive and trying time, but the insurance was so quick with the claims and reimbursement. They said it could be a few weeks but every time we submitted a claim, it was only a few days. We are so grateful for the quick turnaround with reimbursement especially when money is tight.
Alysia Berube
Very helpful and friendly
Very helpful and friendly
Jme Bug
BE AWARE of hidden costs and exclusions!…
While ASPCA has created a very sleek and user-friendly interface for submitting and tracking a claim, I have found a NUMBER of deficiencies in their up front information and back-end service. While having a rep answer the phone quickly and having access to a kind veterinary nurse on the end of a telehealth line are all very helpful as a consumer - I was pretty floored to find that neutering and spaying aren't covered under their basic preventative care plan...the hard way. If you hope to be reimbursed for this VERY COMMON procedure, you MUST select their PRIME care package, in order to have any reimbursement for those costs. Since ASPCA did a poor job of making this information clear up front, I'm hoping this review saves someone else the trouble I've gone through. You have to read through all of the itemized treatments/procedures to see that it's not covered, which wasn't apparent, nor that there was even an upgraded insurance package available.
Julie Polati
It is a great insurance company
It is a great insurance company. I feel that my dog and I are fully supported.
Caroline Beretta
Easy process to add my new pet and the…
Easy process to add my new pet and the rates are within my budget. The process to submit a claim was fast. I recommend it.
Beverly Beahn-Sivula
Loved working with ur staff
Loved working with ur staff. They were professional and ready to answer all my questions. Extremely pleased with not only the team you have working for you but the price of your plans compared to other pet insurances. Would recommend you to everyone!!!
Gary Spanedda
Average at best
Average at best. Rates increase, increase and increase for no good reason. Your typical insurance company, not much different from human healthcare. I am sure there are better ones out there, but I also know from experience there are worse ones.
Jill Yellico
Paid as expected quickly and…
Paid as expected quickly and transparently. Kind, animal loving, empathetic people.
Lexie Lippoldt
Good coverage
Good coverage
Susan Noah
Signing up was easy
Signing up was easy. Haven’t filed a claim yet.
Elisabeth Berlowitz
I haven’t had a ton of experience with…
I haven’t had a ton of experience with this company. I came over from a previous company that I loved but unfortunately could no longer get in my state. Now a few years later an only 1 claim filed for $300 I am not seeing the benefit for staying with ASPCA. The time it took to process the claim was almost a month. If I had to shell out thousands of dollars on a claim I don’t want to wait 4 weeks for a claim to process to get my money back. If you decide you want to add wellness to your policy you have to wait until your next policy renewal period. You have a very short window to make changes to it. Now I have had multiple insurances over the years for different pets of all ages and breeds. Since I have started this policy (2/1/2021) it has increased yearly anywhere from $25 to $50 a month. I had one $50 claim, and have two dogs on my policy (4 and 3). There is no reason for the policy to increase this much. I have asked other people in my area if there policies had similar rate hikes but they did not. I think it might be time to search for a different insurance company.
Kristin McWhorter
FAST REIMBURSEMENT FOR A REASONABLE…
FAST REIMBURSEMENT FOR A REASONABLE AMOUNT. BEEN WITH ASPCA PET INSURANCE FOR MANY YEARS.
Wendy
Great but could be better
I've had this insurance for several years and it has been great so far. Submitting claims is fairly easy and get reimbursed is timely. What I don't like about the claim submission is the breakdown of what you had done, it might not be listed. I'd rather that not be asked and them determine the category the service should go under based on the claim submitted. Also, l have had a few occasions when I submit a claim I get nothing reimbursed, I don't like that. Don't understand why. The cost of the insurance and it's rising cost bothers me as well, it makes me consider looking elsewhere when that happens.
victor castañeda
The best insurance for my dogs
I have to say that it is the best insurance company I could find. Very professional and very kind. Vanessa was very helpful to me. She listened to me in Spanish and helped me with everything. Thank you Vanessa.
CAREE K
Ease of use of website
Ease of use of website
Edward Freedman
They took care of a lot of my bill I…
They took care of a lot of my bill I have a puppy that had nothing done to her so her first appointment was recent
EMILY
Easy to file claims
Easy to file claims. Prompt return of money. I highly recommend them!
Daisy Ebenhack
Timely payments
Timely payments
Kim L
Excellent insurance for us
In the many years that we have had insurance thru ASPCA, I have always had helpful people who have assisted me with adding new dogs, questions about insurance policies and anything that I needed. I would recommend ASPCA to those looking to insure their pets as they go thru the process of deciding which insurance to choose.
Roxanne
ASPCA is the best insurance for pets i have found
ASPCA is the best insurance for pets. It is super easy to submit claims. And the pricing is comparable to other insurance. Also ASPCA covers special food for pets for a limited time like special science diet for kidney problems and other insurances don’t help at all with food.
Dashawn Peterson
They have stood by us 100%
I was so uneasy about getting pet insurance because of hearing so many bad stories online but I have been 100% satisfied with ASPCA so far. They have covered everything we have submitted and have done so faster than I expected. It is such a relief because my dog needs surgery on his leg and if it wasn't for having this insurance he wouldn't be able to get if for a long time. there is noway I could afford it without the reimbursement amount. Thank you ASPCA!
Rebecca Owens
It's mostly easy to file claims
It's mostly easy to file claims. However, the pre-loaded options can limit submission. Sometimes my animals' issues don't fit so cookie-cutter into the ones allowed and I have to make a best guess determination.
Eddy Dacy
Very easy to get around the website
Very easy to get around the website A application process was pretty easy very satisfied so far would do it again and refer them to other people who are needing insurance for their pets
Theresa Merritt
I have had ASPCA Pet Health Insurance…
I have had ASPCA Pet Health Insurance for many years and only once did I have an issue with them. It is a great insurance company for your pets and would never think of going to another company.
Richard D'Angelo
When sending in a claim
When sending in a claim, ASPCA will respond with either the approval or why the claim was rejected.
Donna Wilson
good information on the site
good information on the site
Linda NJ
ASPCA Pet Insurance - The only plan we would consider
I have had ASPCA pet insurance for all my pets, and this has helped us tremendously. We have had a few crisis; our old dog had spinal surgery and ASPCA insurance covered most of it, then our young dog had a malign growth discovered at the dentist, same thing here, ASPCA pet insurance covered most of it and the process was easy both times. We just added our GSD puppy to our plan, which now covers three of our family members.
K Griffiths
I love this insurance for my horses
I love this insurance for my horses. Great customer service, claims are easy to file. This provides the exact peace of mind needed to provide my horses with what they need in the case of an emergency and preventative care. I recommend this to everyone !
Jessica Myers
Great Customer Service
Called the company to help us set up a new pet on our policy and the representative was absolutely the kindest representative we have spoken to on the phone for any company ever. They cared about our pets and treated us with respect and solved our problems effectively and efficiently.
Nino Colandrea
I made contact with SPCA health…
I made contact with SPCA health insurance. They’re all very normal very friendly very helpful.
Wanda Casey
Shavazz made it so great as I lost a…
Shavazz made it so great as I lost a pet and putting adding a new puppy.
Theresa Estile
Submitted my claim and it processed…
Submitted my claim and it processed almost immediately. Received a check within 2 weeks of submitting the claim.
Kimberly Johnson
Pet owner
I had this insurance a few years ago and was so happy with it then I lost my job had to cancel , I’m doing better now so I signed my pets up now while they are healthy and hip to keep it for many years
Janet and David
Our special dog got mast cell cancer
Our special dog got mast cell cancer, and ASPCA Pet insurance helped with his surgery and post treatment and cancer meds. We are so grateful for that help! We had another pet insurance, but found that ASPCA was a much better option and so we switched and have been very satisfied with them. Thank you!
Michelle Lamson
The associates are very helpful
The person whom I spoke with was very knowledgeable about the various plans and gave me the best information upon choosing a new plan for Lulu
Valued Norton Customer
I was upset by the new medical records…
I was upset by the new medical records requirement. The bill states what was done. So why medical records for any visit? I don’t have time for this addd burden
Tara
Best Pet Insurance on the Market!
Best Pet Insurance on the Market!
Neji Michael The Fox
I was charged twice for pet insurance…
I was charged twice for pet insurance once on date due and again just recently for a dog who is my service animal for a mix of mental health issues please reach out to me so we can fix this or lawsuit will be filed
Rhonda Lee
They have been good to work with.
They have been good to work with.
Rita Chietera
Customer service is always very…
Customer service is always very helpful, knowledgeable and sympathetic to whatever the problem is at the time. Claims are processed in a timely manner.
Jenni Lynn
I submitted my claims and they were…
I submitted my claims and they were processed quickly.
Bunce
Highly recommend this pet insurance!
This is the best company for pet insurance. Filing a claim online is easy and it is reviewed promptly with any reimbursement money going directly into my bank account quickly. Their service center is the best as you can always talk to a live person and get clear answers to your questions.
Nancy Lynn
I have had rescue dogs my whole life…
I have had rescue dogs my whole life and now that I am retired money is tight. My family recommended insurance with ASPCA but I put it off, due to not wanting another bill. Once I did decide I should make the move and insure my 2 sweet dogs I felt more at ease since you never know what the future holds and vet bills are extraordinary. Boy, am I thankful I did that! I did have to put in a claim that was a lot of money and it was super easy dealing with ASPCA insurance. Both online and through a phone conversation they could not have been more pleasant and helpful to interact with. I would highly recommend! Nancy Lynn
Willow
Submitting claims is easy on the app
Submitting claims is easy on the app. I usually hear back within a few days.
Pamela Cobos Siliceo
Read if you're on the fence about getting pet insurance
Wow, just wow. I normally don't write reviews but ASPCA deserves one. I've had ASPCA for my two cats for about two years. I've submitted multiple claims and they have always been outstanding at following up and paying the claims, no questions asked. I was very skeptical when I first got insurance, thinking it would never pay anything but I am happy to say I was wrong. We recently had a pretty high dollar claim for one of our cats that was diagnosed with melanoma and the claim was paid within a week of submitting. I'm relieved that I can give my cats the care they needed without worrying about breaking the bank. 10/10 recommend
Anonymous
Great customer service
Great customer service, very reasonably priced coverage plans, and quick turnaround processing claims
Brandy Taylor
Great prices for protecting our pets.
Great prices for protecting our pets.
Gail Washburn
Always a 5-Star organization
I have never regretted getting pet insurance for both my cats when I did. And ASPCA Pet Health Insurance has always been a great organization to work with. They have always been fair, reliable and more than thorough explaining insurance questions. I would recommend them to everyone with pets.
Caliope Farber
ASPCA has been a great experience
ASPCA has been a great experience. We are on our second dog with them. Their online tools are easy to access, making filing a claim an easy process. The respond quickly, and you can set up direct deposit, That way, they pay the claim very quickly.
Donna Baldwin
Even though separate, Wellness is covered
This pet insurance is excellent. And submitting claims is so easy. The company responds quickly . My only "complaint " is that keeping your pet healthy comes with no increase in allowances paid but the longer your pet lives because he/she is kept healthy , the higher your premium .
Carolina Arango
This insurance is too good to be true
This insurance is too good to be true! It has been a lifesaver the times my horses have been sick. So glad to have them.
Candace Hemrich
ASPCA is ALWAYS very responsive
ASPCA is ALWAYS very responsive, emailing me even if claims are taking longer than usual. Claims are always refunded Very promptly and hardly ever questioned.i could not be happier and I’ve signed up my other pet as well.
Jeffrey Haas
The ease of submitting claims
The ease of submitting claims, paperwork, updating the file. I wish all apps were like this. The actual humans who work customer service are kind, helpful, professional. They help a great deal to make sure in case there is a paperwork issue that it gets resolved quickly. I recommend aspca to everyone.
Carrie Cee
Very easy to submit a claim
Very easy to submit a claim. Never had a problem with reimbursement.
Steve C
ASPCA pet insurance for years
I've had ASPCA pet insurance for years. When I got 2 new cats from a shelter I shopped around and ASPCA was the best fit for my needs and my cats.
Jodi
Great Service and Easy Process
ASPCA pet insurance staff was wonderful to work with and the process was so easy to submit a claim. Turnaround time for an answer came with 5 days. Overall wonderful experience.
Lisa Smith
I just got it and haven't used it yet
I just got it and haven't used it yet, so can't really review yet other than the process was excellent.
Pam Hummel
Everything was great EXCEPT the…
Everything was great EXCEPT the frustration of not having a contact for neither myself nor my vet on emergency stand by. I had to wait until 9am the next morning to contact someone so that surgery could be done. And the first person I contacted gave me the wrong information, so my emergency hospital vet had to call to proceed. This caused a lot of stress. I can't even imagine anyone trying to get through a whole weekend of this situation. Please consider having a properly trained horse person for these situations on a 24 hour standby. It would have saved a lot of time, energy and maybe even a horse. It all turned out ok, but please consider my request for future needs of all horses and other animals! Thank You!
Dorothy Darzen
I'm very pleased with the service this company provides.
I'm very pleased with the service this company offers. Your customer service rep I spoke to yesterday was very pleasant and helpful. I rely on that aspect very much.
Kelly Woodcock
She was an amazing and she helped me so…
She was an amazing and she helped me so much
Suzanne Lamoureaux
Great company and coverage
Great company and coverage
Sharon
Dr Ben
Dr. Ben is a great doctor and so is his assistant.
Janet Avelar
I love that you give us 90% of what we…
I love that you give us 90% of what we spend. I would like to say this, I take my cats to the vet a lot due to their age and health issues. I have maxed out over 10,000 on insurance in less than a year. It would be great if you had unlimited, even if we have to pay a bit more amonth for insurance but unlimited would be great for all of us who have fur babies because anything can happen.
Barbara Boyler
fast and easy to submit
fast and easy to submit
Tara Kelly
They are easy to do business with
They are easy to do business with, but their prices are high
Carroll Ferguson
Great Service
The agent I talked with was very helpful and knowledgeable in adding my new adopted senior pet.
Annie Livermon
This is my first time using this dog…
This is my first time using this dog insurance, but I do need someone to send me a card show proof so that I can use it to pay and see what it is all about
Sarah Skoronski
Saved my horses life
Saved my horses life! I’m a small animal emergency vet tech and it’s difficult to find insurance that covers horses but I was able to go forward with emergency surgery since I was backed by the ASPCA insurance! Forever thankful.
Michelle Lewis
As a diligent pet parent
As a diligent pet parent, I always keep up with my dog Buddy's health needs, including regular deworming. After reading about various options, I decided to try the one my vet recommended. The entire process was straightforward, and the dosage was easy to administer. I was thrilled to see Buddy respond so positively to the treatment. His energy levels surged, and he seemed happier than ever! Additionally, I appreciated that this product is designed for long-term health, so I can continue to keep Buddy protected. If you're considering deworming for your pet, this is the way to go!
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