ASPCA Review
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Reviews 6308 
Bonnie
I love this insurance so far
I love this insurance so far. They have taken care of both wellness visits for my pup and kitten. The reimbursements were in my bank within days! Thank you for the piece of mind, ASPCA!
ShonQ
We are very happy with the coverage we…
We are very happy with the coverage we have for our kitty. The claims process is also easy and smooth. We can relax knowing that our pet is cared for.
Yudith Carrasquero
Quick response and great customer…
Quick response and great customer service
Lan Cao
very positive experience…
I’ve had a very positive experience with ASPCA. They have never denied a claim, never asked me to provide extra documents, and never created any unnecessary fuss. Every claim I’ve submitted has been processed quickly—usually within a week to 10 days. The process is simple, straightforward, and reliable. It’s reassuring to know I can count on them when I need support.
Carol Hall
Quick response
Quick response. Accurate. Caring personnel.
Debra Ressler
Selecting the right insurance and monthly cost
It was very easy to determine how much insurance coverage I want on my pet. Your insurance selection Also lets you know how much you will be paying each month.
Allison
Friendly helpful
Friendly helpful
Gregory Boyer
ASPCA has been an absolute gift to us…
ASPCA has been an absolute gift to us and our English Bulldog Lilly Tallulah. She has required a lot of medical care in her 6 1/2 years. We have submitted every bill from the doctors and ASPCA has paid very quickly. We have them do a direct deposit.
Gregory Boyer
Lilly, the English Bulldog
Very,very quick action in review and payment of our claims. Our Lilly keeps us in a close partnership with ASPCA. Thank you.
Terry Edelman
The staff has always been helpful on…
The staff has always been helpful on the phone and setting up my new kitten account went smoothly.
Angie Clowdus
Personalized and caring assistance
Timely review and processing of our pet claims. Additionally, over the years when had we lost our beloved Griffin & Dax, ASPCA provided support with cremation services as well as heartfelt condolences thru sympathy cards. Meant a lot. ❤️🐾
EP ID
When they get it wrong it's on you
Most of the time, I'm happy. But... the website is clunky and makes filing claims more trouble than it needs to be. Second, they sometimes ask for more information on a claim, saying the required information is not present on the invoice submitted. When, in fact, it is. I don't know if humans or computers are missing the details, but I submit invoices in the exact same format from the same provider and they just sometimes can't find what they need. (P.S. They will not tell you exactly what they need. It's a guessing game.) When you contact them using the contact method they provide, you get no response. Wait another 10+ days and they will automatically deny your claim, meaning you get to start over. (It is also a guessing game when they deny a claim, as they just tell you to read your policy.) So, their website is sorely in need of modernization and their customer service is... well, it's piss-poor. Piss. Poor.
April G
Easy to use
Easy to use, claims are quick so long as proper invoice and records are provided and the treatment is covered in your plan. Really helpful in emergency cases
Robin Van Geest
good and easy
good and easy
Yajaira Rodriguez
I’ve had this insurance for years and I…
I’ve had this insurance for years and I always receive hassle free coverage and excellent response times
KDriscoll
ASPCA always goes above and beyond
ASPCA always goes above and beyond. After rushing to ER with our older guy, and ultimately having to put him down, I submitted all of the invoices next day. Clearly not thinking straight I failed to get/include the itemized items that were needed. No worries. ASPCA handled every bit of it, and in their usual efficient and speedy way. As fate would have it, within a week, a rescue was given to us. A pup. And of course, ASPCA will be her coverage. They are amazing and we are so grateful to them!
Kristen Torres
The website is very easy to use and…
The website is very easy to use and claims are processed in a timely manner.
Eddie Gibson
Excellent customer service!
Excellent customer service
Charles Bartley
The process is seamless and easy
The process is seamless and easy. All question were answerer.
Anisia Ayon
Easy to enroll my Zimba on the…
Easy to enroll my Zimba on the insurance program.
Kolleen Brown
I now gave 3 dogs on ASPCA
I now gave 3 dogs on ASPCA. I tried a different insurance for my puppy that is a rescue. I went with the insurance the rescue recommended, not nearly as organized as ASPCA. I thank you for helping me with my Senior, adult and puppy with peace of mind.
Tasha Simmonds
They made the experience easy
They made the experience easy
C.B.
Peace of mind
It's easy to file a claim and we are reimbursed in a timely manner. Customer service has always been able to help with questions and concerns.
Edith
Quick, consistent reimbursement with an easy claim process
I've had pet insurance for decades, before 30 companies discovered the "new" market and jumped in. I debated changing from 10 years of Embrace (excellent company) to ASPCA. But as we are retired now, the equivalent coverage, with a lower premium, decided me. I did worry that service wouldn't be as good. But ASPCA has been great! At age one, my healthy Dane suddenly developed EPI. (His pancreas doesn't make the enzymes required to digest food.) He needs (expensive!) enzymes added to each meal - or he will starve. We buy enzymes every two months, and each claim is very quick, easy, and covered! Our premium went up 30% at age three. And will, as is normal, increase again as he ages. But I feel it is currently proportionate and a fair price for the risk and coverage. Our big boy is happy and active. :) And, with ASPCA's help, we can afford to keep him that way (without starving ourselves to pay the cost). I've been active in both showing and rescue for years. And now I tell every pet owner I meet to "get ASPCA - ASAP"!
Anne Marie Valdivia
Very easy to join
Very easy to join. I hope it will be as easy throughout my subscription with you.
Patrick P nycpkp
Excellent service!
Excellent service!
John Pappas
Prompt efficient processing of my claim.
Prompt efficient processing of my claim. I was a taken back by the increase in plan monies over the previous year a little. Great service for our dog.
Steven Lloyd
Quick Response
Quick Response, Easy form submission, and rapid payment.
Mary Allison Carroll
ASPCA Pet Insurance is the best!
Not only is ASPCA a rescue organization, but their pet insurance is phenomenal. You get to choose your plan and price based on your pet's needs. Claims processing times are quick and reimbursement is accurate. We've had ASPCA pet insurance off and on for the last 20 years. There is no better insurance for your pet. We've recommended ASPCA pet insurance to multiple friends and family in this past year alone. We feel grateful to have ASPCA on our side.
S Lewis
I saw savings immediately
I saw savings immediately! It is easy to file a claim and the turnaround time is very fast and the reimbursement goes right into my checking account. Couldn't be more user friendly! Highly recommend ASPCA!!!
Mark Tomoser
I have had ASPCA Pet Health Insurance…
I have had ASPCA Pet Health Insurance for over three years now and just added another rescue to my policy. The Monthly Payment is very reasonable and the payout after the deductible is met is paid quickly to me. I have had minimal expenses but it is great to know that if something were to happen my expenses will be covered. Thank you ASPCA Pet Health Insurance
Barbara Motz
the girl in billing was so nice and…
the girl in billing was so nice and helpful, she even called me back about 3 times to let me know they were going to refund some of my money for a deceased dog You guys are the best
Jeanne E McWilliams
I haven't used the health insurance…
I haven't used the health insurance very much. I just got a new puppy so I just insured her also. I had the preventive insurance for my other dog but I can't afford it for both dogs. So I am getting accident and illness health insurance for both and it is costing me less than the preventive for the one dog.
JL
This is our first time using ASPCA…
This is our first time using ASPCA insurance for our horse and it had been an amazing experience. Claims are easy to process and payment is prompt. I’m impressed.
Julio Martinez
Im going on day 40 of not getting my…
Im going on day 40 of not getting my reimbursement back, customer service is definitely not great either.
V T
Excellent for pets including horses!
My cat and horse have been insured with this co for many years. I have always been paid promptly and pleased with coverage. Claims are easy. Horse aged out of major medical but here at least you can get accident and colic covered regardless of age. They just covered an expensive surgery on the horse from an accident! Thank you for being great to work with!
Elizabeth Marshall
User friendly app and review process
Easy to use app - information saved re: vet/ pet hospital in a drop down bar which saves time; easy to attach files. Email received immediately after claim is submitted so you know it’s been received. Easy to follow progress of claim review on app, which is nice to follow. Time from submission of claim to reimbursement is quite timely, often much more speedy than predicted review time. Reimbursement to an account is seamless and timely.
Jessica
Quick response times to claims.
Quick response times to claims.
Dave Iacono
Canciling
With the recent rate increase I decided not to continue with the insurance
Heris Rodriguez
Our little puppy had a broken leg
Our little puppy had a broken leg, when playing with other dogs at the daycare falling out of a couch, medical expenses where up to the Skyes, at the Vet Hospital we had to Apply for a credit card in order to cover the surgery costs. So, after all this I submitted the claim to the insurance and based on my pet coverage, I was able to cover at least half of the bills, which was more than I expected. I will definitely continue with ASPCA as my little one insurer provider. Thank you.
Elizabeth Roots
Put my mind at ease…
Was easy to select a plan and speak with a agent for quick coverage
Stephanie Hanlon
This has already saved me money and…
This has already saved me money and time getting the treatment my dogs have needed.
Marisa Lewis
So far so good
So far so good, I've had them for several years and they've never denied a claim. I got my pets covered when they were pretty young though.
RANDY Murray
This is my first time in over 50…
This is my first time in over 50 decades of owning an animal, that I've purchased pet insurance. I'm glad I have. It's given me peace of mind.
Jack Beckwith
CSR very helpful.
CSR very helpful.
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