ASPCA Review
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Reviews 6428 
Nick Balzano
So easy to put a claim in
So easy to put a claim in. Very helpful customer service
Carin Baas
Easy to navigate & quick refunds
The website is easy to navigate and they are quick to process my claims. I’ve been happy with this insurance for my two cats.
Norris Barsky
Ease of use
I received great on phone support and found the site easy to navigate.
Tiara W
Prompt reimbursements
Prompt reimbursements, reasonable prices, flawless service. Never been declined on a claim.
Angela Jervas
I was very pleased with how fast you…
I was very pleased with how fast you processed the claims
BARBARA DEUTSCH
Would Recommend
Very easy to navigate and prompt reimbursement
Charmene Wellerritter
Simply THE best
We have recently experienced a very stressful period with our dog. Over the more than 2 months it has taken to help him successfully recover, ASPCA Pet Health Insurance has nothing short of a blessing! Previously, we did not insure pets, but now being retired and on a limited/fixed income, decided to when we added Rufus to our little family. During this difficult time, ASPCA was amazing. The claim filing process is simple, the response time is outstanding, and the coverage is superb AND affordable! We live in true "dog lover country" here and I recommend ASPCA whenever I can!! In a time of automated/AI driven unresponsive service providers, it has been a joy to quickly and EASILY reach a real person when necessary and get clear, concise assistance. THANK YOU for providing THE best customer service!
Wendy Ehrhardt
Everything was quite easy
Everything was quite easy. We've never had pet insurance before and we chose ASPCA because of the cost and all of the things you cover. We are getting our first reimbursement soon!
Carol L Thomas
Excellent insurance
They have consistently been responsive. My Cavalier King Charles Spaniel has 2 serious health conditions & they have paid large amounts. We are so grateful, and could not recommend them enough.
Valerie Ollar
I’ve that all my pets insurance w them…
I’ve that all my pets insurance w them for over 10years and would never be without. Coverage is excellent and affordable. Claims are processed quickly and when more information is needed THEY actually will reach out to my vet which makes things go so much faster. With all the other companies out there, I wouldn’t even entertain the thought of changing.
Venise Hendershott
Easy to use App with fast response…
Easy to use App with fast response time. Love that I can also talk to a Vet with questions.
Theresa C
Enrollment was easy and the customer…
Enrollment was easy and the customer service was exceptional.
Ann M.
Excellent Pet Insurance
We’ve had ASPCA pet insurance for our English Bulldog since we got him at eight months, and they are so quick to respond to our claims. And their app is so easy to navigate.
Nancy
ASPCA Pet Insurance
We have had ASPCA Pet Insurance for over 4 years without any issues. This past year we have used the insurance covering our 2 dogs and claims were submitted and completed timely and we were completely satisfied. I would highly recommend ASPCA for pet insurance.
Marvis Burdette
Representative thoroughly explained my…
Representative thoroughly explained my policy. Reimbursement process was simple.
P B
Excellent customer service
Excellent customer service. Thank you for keeping within the United States and not sourcing out. Your prices are affordable and fair—our beloved pets need that now with out-of-control veterinary care prices. Please consider better dental health preventative coverage.
Daryl Thuroff
ASPCA is incredibly helpful
ASPCA is incredibly helpful. Site is easy to navigate and they are very communicative. As my dog has gotten older he has needed more care. ASPCA has processed my claims in a timely fashion and I’m really grateful I’ve not had to worry about or wait for reimbursements.
Heather Lange
Great insurance
Great insurance. Processed claims immediately. Will always have this insurance.
Sarah Goff
Good pricing and process for claims
Looking at coverage options is easy and straightforward! Prices are good and the claims we've submitted have been reviewed relatively quickly and payment issued promptly. No issues!
Valerie G
Claims paid promptly!
Our claims were reviewed, approved, and paid in under a week.
Rhiannon R.
Easy Claim Experience
I've had ASPCA Pet Insurance for multiple pets for over 7 years. Fortunately I only recently had to file a claim after one of my fur babies got seriously ill very suddenly, and ended up passing. Not only did they pay my claim quickly with very little questioning, but they offered condolences and cancelled his coverage without my having to ask. I appreciated the fact that they made the process as easy as possible during such a difficult time.
Richard Hagerty Sr.
When you put in a claim
When you put in a claim, you seem to get your money back in a timely fashion
Maria A Guerrero
Overall
Overall, good customer service, however, the insurance was for my folks’ parents’ pets. They are older and have a challenging time working with technology and I helped them with that. As go telephone services, it would have been nice if it were made easier to get contact with a Spanish speaker easier.
Wendy Turner
Easy to file a claim
Easy to file a claim. Great rates for my pups health care.
Carolyn
Easy Fast and rewarding
Easy, fast and rewarding. I personally appreciate the quick response and fast refunds I am receiving using ASPCA insurance. So far it's been a good experience.
Sheila Clark
My claim was handled quickly and fairly.
My claim was handled quickly and fairly.
Dolores Musumeci
Never had a problem with any claims…
Never had a problem with any claims since I’ve been with them. Claims are always processed quickly.
Diane
your website is so easy to navigate &…
your website is so easy to navigate & your process time for claims is fabulous
Susan
Easy to file claims and quick response!
Easy to file claims and quick response!
vinnsvlogs
Go For It!
Love It and Would Recommend It!
Gale
Very good experience
Very good experience. The person I talked to was very helpful.
Valued Customer
Easy, Efficient, Informative & Kind!
Every interaction I have had with ASPCA has been pleasant and efficient.
Randy Krohn
Five Star Customer Service
I submitted a first time claim on my cat, Tiberius …he’s never had a health problem in 13 years. I was concerned that my claim was going to be delayed because of an auto generated email asking for all my cats history. He doesnt have any past incidents or vet visits documented. But Gelo, the customer service representative, I spoke with resolved my concern immediately. He was assuring, considerate and a great representative for ASPCA Pet Insurance. I am very happy with the way the process is going and ASPCA Pet Insurance. Thank you.
Kelsey
Great coverage for accidents and health conditions
They are responsive to claims processing and I haven't had a denial yet. I also enjoy being able to pay for my policy on a yearly basis instead of monthly. It is the nature of the beast, but I still don't understand why I can't raise my policy's limit. Inflation can raise the cost of doing business, but not my coverage.
Shannon Suttles
Resolved issue…
Long wait on hold wasn't ideal but the rep offered to call me back and took care of my issue without any further difficulty
TJ Brown
We truly love the coverage that we have…
We truly love the coverage that we have for our puppy, and we wouldn't ever consider switching to another company. The turn around for claims is quick, the app and claim submission is easy to navigate, and it is accepted by many providers. ASPCA is truly wonderful!
Isabel Ramirez
I was well informed oc what I was…
I was well informed oc what I was purchasing and the customer service rep was very caring and patient.
Dee L
Filing Insurance Claims are Easy
I just filed my first Insurance Claim with my mobile app and it was very easy. I have 2 cats with 2 claims to file and it took like 4 mins.
Maria Lombardo
Dog’s surgery covered no problem!
I was so relieved when my dog’s surgery was covered no problem. We are so so happy.
Sarah Kesty
We are SO thankful to have ASPCA pet…
We are SO thankful to have ASPCA pet insurance. It makes getting great care for our cats so easy. The claims process is easy and quick.
Maria E Silva
Very easy to file
Very easy to file. Fast to process claims
Leeboop
Agent was friendly and helpful
Agent was friendly and helpful
Tom Tischler
Can't Cancel/Stop Auto-renew?!?
I can not believe this company does not have a way to turn off the auto-renew of the policy. You have to call the day before and actually CANCEL the policy to prevent them from charging your card again. They are higher than most of the other companies. I've done the comparisons and will be going to another company. This was my first time having pet insurance. I did have to file 1 claim. Once the vet sent the information in, then I was able to get the reimbursement.
Robert D
I like ASPCA
I like ASPCA, but the claim process has been difficult. For example if my dog went to the vet for wellness check, and they received the vaccine that is included in my coverage and I miss selected the correct treatment it would not be covered even though on the paperwork it clearly shows that my pet received that treatment.
Shannon Andress
Highly recommend for peace of mind
I had such a great experience with ASPCA that I switched all of my dogs insurance over to them. I have felt that my claims were processed quickly and honestly, and the customer service has always been friendly and helpful. I recommend ASPCA to anyone searching for pet insurance.
Madelyn Andrews
Insurance that's there when you need it
My healthy dog had a sudden illness this year. It was very scary, he lost 25% of his body weight in three months and he was suddenly loosing the ability to walk. The vets couldn't figure out what was going on at first. Eventually, we learned it was PLN, protein losing nephropathy. A kidney disease that made his body attack himself. The solution was some new medications and a diet change. I am so grateful for how painless ASPCA Pet Health Insurance made this whole process. It was so easy to upload invoice from the vets and get direct deposits straight to my account. The website was easy to use and track how my claims were progressing. Everything was so straight forward. I recommend ASPCA Pet Health Insurance to any pet owners I know who are curious. Worth every penny. It's so rare to feel like your insurance is there for you when you need it and we're so grateful. Can you guys do humans, too?
Ann B.
It was very easy to file claims
It was very easy to file claims, following their instructions, and the claims were processed as expected. Very satisfied with the process.
Cara Finch
I have several pets and use aspca…
I have several pets and use aspca insurance for all of them. A couple times ive had to make a claim (thanks to my almost 2 year old 'dennis the menace' dog ) its been easy and fast.
Bonnie Rosen
First claim submitted and processed
After emailing my vet bill in , it was quickly reviewed and processed. My reimbursenent was sent quickly after Very satisfied!
Merle Adelman
I'm happy with the service I've received.
I'm happy with the service I've received. Signing Charlie up for insurance was easy. I'm just not sure whether I received the 10% savings.
TONYA ANDERSON
Great company
Company has been really easy to work with. Claims are filed quickly.
KayG
Great customer service
Great customer service! Very knowledgeable and helpful!
Eddie Morgado
I needed to add new pet to insurance
I needed to add new pet to insurance. Operator was very helpful going through the process. Very satisfied with her help and very professional.
Evie Rodriguez
My representative
My representative, Jason, was extremely helpful and caring. He answered all my questions and was so patient. Always returned my calls promptly and every time he was very considerate and understanding about my feelings and questions. He was very professional, knowledgeable and friendly. Great experience!
JD Caldwell
Thank You ASPCA
Today I received a letter of condolences from the ASPCA Pet Health Insurance on the passing of my dog Tanner. While I was extremely touched, I was not surprised, because they have been an incredible company. My girl (Cane Corso) had a series of issues as she aged, and ASPCA covered all of her care - from a custom leg brace, to chemotherapy, to acupuncture, to her final cremation, when the time came. I KNOW that Tanner had a longer quality of life because of the care that she was able to receive. I highly recommend this insurance.
Belen Caceres
ASPCA pet insurance makes is super…
ASPCA pet insurance makes is super easily to submit claims. They have an amazing support team who explains everything so well. They’re always very attentive, when my sweet girl passed away, they sent me a sweet letter. It’s the little things that make a huge difference. Adding coverage for other pets is also super simple, the app is easy to work.
Anna Y
Knowledgeable and friendly
The representative I spoke to was very kind and knowledgeable. She helped me in a quick fashion and was able to answer all my questions.
STEPHANIE
Quick and easy claim service for both…
Quick and easy claim service for both my pets
Jona Rinard
ASPCA is very reliable.
The reliability of ASPCA.
Andrea Lovell
Representatives are such a pleasure to work with
Representatives are such a pleasure to work with.
Tamatha Robson
The experience has been fine
The experience has been fine. However I was just quoted policies for both dogs at significantly less cost, and instead of a $3000 maximum annual benefit, it is for $20k on each dog.
Al Vynne
I highly recommend ASPCA
My dog suffered for many years and it was costing me a fortune, I decided to finally get pet insurance with ASPCA, and I've been with them for about 3yrs. In the beginning ASPCA was a real pain in the arse, they wanted documents of ALL of his medical records, problem was he had been to 3 different veterinary doctors, and this took some work. ASPCA kept denying claims based on pre-existing conditions, and admittedly they were pre-existing, their not stupid, but as time went on my dog developed more health problems, and I would pay the bill out of pocket, then submit a claim, it would take about a week but they would pay as much as 75%. Recently my dog passed away but not after several costly vet bills were incurred totaling around $4700, total for the year was around $8k, this included full bloodwork, urine culture, emergency doctor visits in the middle of the night, Xray's, Ultra sounds, everything the doctors could think of. I paid out of pocket and days later they reimbursed me about 65%. Insurance companies are in the business to make money and ASPCA is fair about how they conduct their business, they denied pre-existing conditions because they really were pre-existing, but when my dog had new health problems they held their end of the deal and paid out up to 75%. I highly recommend ASPCA.
Stella Lopez
Easy claims
Easy claims, fast processing, and true peace of mind. ASPCA pet insurance saved our dog’s life and has been worth every penny since they were puppies.
Jillian Stira
We love ASPCA
Amazing help, always so responsive and kind. Reccomend to everyone!
Kerri Mcgahey
Good insurance
Good insurance
Donna Little
ASPCA website is easy to navigate.
ASPCA website is easy to navigate and sign up for different Coverages. I have had one Cat for five years with the company and they have been great on the reoccurring cost of an ear infection!! Monthly payments are minimal. I just adopted a four month old Kitten and just enrolled her on a new plan.
Russel Clark
Easy use
Submitting a claim was easy and straight forward. Also quick action in finishing the claim
Katherine Dinda
ASPCA PET INSURANCE IS FANTASTIC
ASPCA PET INSURANCE IS FANTASTIC. The APP easy to file the claims. They always have my babies best interest at heart.
Francine
very good service
i’ve always been very happy with the ASPCA services and that is why I continue to use them for my new pets. It is easy to communicate with staff and prompt responses are always received.
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