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Pumpkin Review

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Reviews 903

Anthony Farenga

2023-10-23

Trustworthy insurance company

I am so thankful for this insurance. My cat has had a lot of health emergencies this past year and I don’t know what I would’ve done if Pumpkin wasn’t by his side. I was able to get him the treatment he needed and claims were easily processed and payment rendered relatively soon after. I am so thankful for everything this company has done for my cat. 

Robert X. Rivas

2023-10-07

Puppy attack

My puppy was attacked by 2 dogs and needed emergency care and surgery. Pumpkin made the claim process so easy and my claims were processed so quickly. Pumpkin has also been great with his post surgery care, they made a terrible situation easier by us not having to worry about how we were going to pay for all this. I recommend Pumpkin to anyone with a pet.

customer

2023-10-07

Filing a claim was exceptionally easy…

Filing a claim was exceptionally easy with the online help I received. Payment for covered expenses was quickly processed.

Laura

2023-10-06

Very easy to use and quick responses!

Very easy to use and quick responses!

customer

2023-10-06

my dog had a traumatic accident and…

my dog had a traumatic accident and Pumpkin handled my claim and took the worry out of my mind if it would be covered or not. If it’s an accident it’s covered. Unfortunately my dog passed away. They followed through and canceled the policy without me having to worry about it during a very difficult time. I’m glad I picked them and I would definitely use them in the future. Thanks Pumpkin

Lisa

2023-10-06

Very quick response time and no…

Very quick response time and no hassles. Couldn’t be happier with Pumpkin Insurance.

Marta M.

2023-10-06

Get pumpkin for your puppy !

Pumpkin is an amazing company -it’s easy to file claims, they have a warm and friendly staff and quick responses each time I’ve needed help. I have a lab puppy who causes herself harm which causes me stress so having helpful vets and excellent insurance is a godsend. Can’t recommend them highly enough.

Daniella Roberts

2023-10-06

Great experience

I have only had great experiences using Pumpkin. All claims are processed quickly and there is plenty of communication. I’m glad I went with Pumpkin for my mini goldendoodle!

customer

2023-10-05

Excellent customer service and paid…

Excellent customer service and paid claims very prompt.

Suzanne

2023-10-05

A very wise and beneficial investment

I have had many dogs and cats throughout the years but never invested in insurance for them. I decided to enroll with Pumpkin Insurance for my Belgian Mallinois this past year because I had the means to do so. I am so grateful that I did it because my dog got very seriously ill. Pumpkin has been wonderful…they are absolutely a legitimate company. They have done exactly what they advertise. I couldn’t be more pleased.

Bonnie M

2023-10-02

Easy to place claims and quick.

Easy to place claims and quick.

customer

2023-10-01

Quick and Smooth transactions

Quick and Smooth transactions

K Collins

2023-09-30

great and dependable insurance company

as I have had this policy for three years I didnt have to use it until this year my animals have been very healthy and well. as the years add up with my dog Lexi she has not had a good year. an enlarged heart and major stomach issues that require her a strict diet and watchful care of the vets. this insurance company has been nothing but helpful and quick to follow through with all the claims. I recommend this company to my friends and family all the time and I don't think they understand the need for pet insurance the way I do.

WB

2023-09-29

Very Pleased with Pumkin…

Nearing end of my first year with a pet policy from Pumpkin and they have been great. Especially since they went paperless, the service, processing time, payment and communication have all been wonderful!! Very pleased & renewing soon.

customer

2023-09-29

I hate that our pup got sick

I hate that our pup got sick, but thank goodness we had the insurance for unforeseen health that is very expensive. She is doing so much better. Hope nothing else goes awry.Pumpkin would be my ONLY recommendation to other dog owners.

Stephanie Bert Dech

2023-09-29

Very good customer service

Very good customer service. Payments come in a timely manner.

Diane

2023-09-28

The customer service reps are always…

The customer service reps are always great and payments are prompt.

Ellen and Finn

2023-09-28

Pumpkin is the best!

Pumpkin was incredibly responsive when my little buddy had a tangle with a copperhead snake. When unpredictable things like this happen, I'm so glad I thought ahead and got insurance. I had only had my rescued dog for 3.5 months when it happened. Everyone at Pumpkin was supportive and I got reimbursed for his expensive care quickly! And....I even received a sympathy card. Nice touch!!

John Triminio

2023-09-28

Best pet insurance

Easy to communicate with. Claims are processed quickly. Friendly staff! Happy I have both my pets insured through pumpkin

ChiefCMA

2023-09-28

Grateful for their kindness

They have been very easy to work with and promptly processed and paid claims according to the plan we selected. When our poor little dog passed away after a sudden deterioration in her health, they sent us flowers. Wow! That was unexpected and much appreciated.

Norman

2023-09-28

Our Pumpkin experience.

When we signed up for Pumpkin , we did so to make sure that if something of a very serious nature may happen to our dog, it would help us financially. We had not submitted claims until our dog did actually become very ill. As we went through the many Veterinary visits and purchase of several medications, we thought it best to get help in submitting our claims. The Pumpkin Team were incredibly helpful, and genuinely understanding, kind, and extremely helpful in assisting us through the process.

Barb Farfan

2023-09-28

Pumpkin has been great!!!

They have paid for everything that was promised. Great helpful people when I’ve had any questions!

customer

2023-09-28

Pumpkin has been so easy to work with!

Pumpkin has been so easy to work with!

Diana Smith

2023-09-28

You pay your claims quickly

You pay your claims quickly. Thank you!!

Sandra Mcfarland

2023-09-09

Had first time emergency w cat and…

Had first time emergency w cat and Pumpkin paid as promised. Great relief in these hard times. Have recommended this co. to my vets as they never heard of it- and to friends.

Leanne

2023-08-31

Transparent, honest and lifesaving

I’ve always carried insurance on my pets and have been very disappointed in most of them until pumpkin. Very clear about coverage, not misleading, no sneaky loopholes to deny a claim. I am heartbroken my boy needs to utilize it and would prefer he was well with all my heart as he is my “child” but It’s been a lifesaver for me. I tell everyone I know about pumpkin Insurance.

David &Susanne Moran

2023-08-29

Your customer service is one of the…

Your customer service is one of the best, you’re very prompt for a refund, I belong to many puppy groups, and I recommend you no less than three times a day

HOBBS/GHADA KHALIL

2023-08-29

We are satisfied with Pumpkin services…

We are satisfied with Pumpkin services they stay true to the policy, the do what they promised they will do. So far we have no problems or issues with them, they gave us a peace of mind, that if any of our dogs got suddenly sick, they will be there for us and for our dogs

Gerry Bennett

2023-08-29

Appling

Was easy to apply!!

mgp

2023-08-25

Everyone I talk to is really helpful…

Everyone I talk to is really helpful and nice!

Money parent

2023-08-23

The claim was paid really fast

The claim was paid really fast, and customer service is top notch.

Shelly

2023-08-23

Prompt and professional

They have been very good with follow through and prompt service. Very happy with my choice of insurance.

Nicole Bailey

2023-08-22

Amazing response time and conclusion

Amazing response time and conclusion

Buchert

2023-08-22

Extremely professional and efficient!

Extremely professional and efficient!

Amy A.

2023-08-22

Pumpkin consistently goes above and…

Pumpkin consistently goes above and beyond our expectations. Their claim process is incredibly straightforward, and every claim we have submitted has been approved and reimbursed promptly. Having Pumpkin as our pet insurance gives us peace of mind, knowing that we can take care of our cat’s veterinary expenses should an emergency or unexpected illnesses arise. Highly recommend this company!

Laura K.

2023-08-22

Wonderful Pet Insurance

I have only been with Pumpkin a short amount of time however I cannot say enough good things about them. I signed up for the Well Visit part of the plan and I have never had a claim paid so quickly. If I could sign up for this insurance for myself I most definitely would.

grant hayden

2023-08-22

Quick and effortless payment…

Quick and effortless payment reimbursement for expenses.

Thomas J Whelan

2023-08-22

Good response time

Good response time. Easy to use website.

customer

2023-08-18

Professional and informative

Professional and informative

Dan

2023-08-14

Impressed What Pumpkin Offered - I'm In!

I just signed up so I can't give much feedback other than after doing a lot of research on pet insurance your offer was by far the best.

Gcbuy

2023-08-12

Easy to file claims.

Easy to file claims.

Kim G

2023-08-12

Great customer service

Great customer service. When you need information the staff at Pumkin always help you.

Tina Jimenez

2023-08-11

Was easy to sign up

Was easy to sign up

Tara Anderson

2023-08-11

People were great.

People were great.

customer

2023-08-10

So far everyone was very helpful during…

So far everyone was very helpful during the setup for insurance.

Kim

2023-08-04

Customer service is spot on

Glad I made the call. Not looking forward for a time we need to use it, but feel better about seeking new adventures because we have him covered.

customer

2023-08-03

Signing up for Pumpkin was incredibly…

Signing up for Pumpkin was incredibly easy. Made an error in my selection and the support team was able to correct this for my policy within the hour.

GEORGE

2023-08-03

Very good customer service and fast…

Very good customer service and fast return of claim.

customer

2023-08-02

Customer reps and service thus far…

Customer reps and service thus far superior.

Larry

2023-08-02

Kind knowledgeable Team Member

Kind knowledgeable Team Member

Anthony

2023-08-01

The signing up process was very easy…

The signing up process was very easy and all questions answered.

Paula

2023-08-01

The claim was processed quickly.

The claim was processed quickly.

customer

2023-07-31

Could not upload medical records

Could not upload medical records. Was not sure the application process was concluded.

Rob Lubanski

2023-07-31

Fast and reliable service

Fast and reliable service, easy customer service

customer

2023-07-31

You answered the phone right away and…

You answered the phone right away and continued to be helpful. Thanks for that

Stewart Morris

2023-07-31

Great employees.

Great employees.

Angela Adams

2023-07-31

Customer service was very helpful

Customer service was very helpful, friendly and courteous

Mary

2023-07-31

Pumpkin has made my first year with my…

Pumpkin has made my first year with my rescue puppy affordable. He has had many struggles that I would have had a difficult time affording. Thank goodness for pumpkin

Yvette Sons

2023-07-31

The helpfulness of the customer…

The helpfulness of the customer service. Clearly explaining what’s covered and helping me fix an oops.

customer

2023-07-31

great customer service

great customer service

Lin

2023-07-30

Quick response and payment to a claim.

Quick response and payment to a claim.

Dave Thorburn

2023-07-30

They are a great company and they care…

They are a great company and they care about your pets.They are also quick with the payments..Excellent company!!

Segundo Cuji

2023-07-29

I'm new to this so I'll give you my opinion

I'm new to this so I'll give you my opinion

Karen Richards

2023-07-29

Problems with Caption Call

Since I have satellite internet service the connection is somewhat slow. I have a problem with people talking slow. With friends it is ok but when I talk to others they talk so fast it is hard to understand and the receiver doesn’t pick up the conversation very well. As a result I usually don’t use caption call for business calls.

customer

2023-07-28

Like that our vet is already in the…

Like that our vet is already in the chain of available , but dislaike that theirs no pumpkin app.

Paul Baumann

2023-07-27

Would like to go to *my account...

Would like to go to *my account.... " To verify coverage, ytd reimbursement, etc

customer

2023-07-27

Very prompt in claims processing.

Very prompt in claims processing.

customer

2023-07-25

fast

fast, clear, decision

Beau’s mom

2023-07-25

Claims filed online

Claims filed online, check deposited into account within two days. What could be easier.

Marquita

2023-07-25

Outstanding wellness program addition

Customer Service is outstanding! Also finally an opportunity to add a wellness program to help protect our pets in addition to good overall insurance coverage!

Samantha M

2023-07-25

Great coverage with no hassle.

Great coverage with no hassle.

customer

2023-07-24

You made it possible for me to get my…

You made it possible for me to get my dog the knee surgery he needed to live a good dog life. Thank YOU!!

BC

2023-07-24

Pleased with the quick response

Pleased with the quick response, thank you!

Emily

2023-07-24

Highly Recommend!!

Pumpkin insurance has been great for our pet. Almost all of our claims have been covered and the customer service is great! 100% worth the money.

Dawn Patrick

2023-07-24

Pumpkin is a must for my two Aussies!

I love Pumpkin and have it for both of my Aussies. I submit claims for their annual examine and payment goes directly to my bank account

DIANE

2023-07-24

Fast claims processed.

Fast claims processed.

Marie

2023-07-24

Alway informing me of the status of my…

Alway informing me of the status of my claim

customer

2023-07-24

The people were both helpful and…

The people were both helpful and extremely nice!

Dave

2023-07-24

Pumpkin performs

Pumpkin has paid according to the agreement we made on an accurate and timely basis.

Stacy

2023-07-24

Thankful for Pumpkin!

I am thankful for Pumpkin. It was the best decision we ever made when it comes to ensuring our pet had options if medical treatment was ever needed. We made claims for surgery, after surgery care, medical prescriptions - including prescription diet. Pumpkin covered every claim, without hassle, and quickly. I will never bring home another pet without ensuring they have coverage with Pumpkin. The monthly premiums paid are worth the assurance, and peace of mind.

Michael Goodling

2023-07-24

Great service

Great service, always helpful on phone no hassles when I needed to file a claim

Roseann Benedetti

2023-07-23

Very quick with claims

Filing a claim is very simple & fast. Last company I was with, it would take a month for that company to complete. Pumpkin is excellent. I would refer them to anyone seeking pet insurance.

customer

2023-07-23

Good customer service

Good customer service. Quick to pay.

Cristina

2023-07-23

Fast answers and excellent customer…

Fast answers and excellent customer service thanks

Paula

2023-07-23

Excellent service.

Excellent service.

Reuben Kelii

2023-07-23

Great service

Customer service representatives are pleasant and easy to work with. Claims filed are handled in a timely manner.

customer

2023-07-23

Very responsive and quick turn around…

Very responsive and quick turn around on claims filed.

customer

2023-07-23

Checks never arrived

Checks never arrived. Had to call them many times to see where the checks are. Took over a month to receive my reimbursements .

Jessica

2023-07-23

Pumpkin is a great company

Pumpkin is a great company, always easy to reach the customer service. Their customer service is always outstanding! Insurance coverage is great, easy to submit your claims and you get your reimbursement pretty quick

customer

2023-07-23

Love the people and the care they show…

Love the people and the care they show towards our fur babies

Judy Sheppard

2023-07-23

Excellent pet insurance

Excellent pet insurance. They paid my recent claim within a week. I have used them for 3 years and am extremely impressed with their coverage and customer service. Highly recommend Pumpkin.

"321"...Not sure why I was given this name

2023-07-23

The Best Pet Insurance

So easy to fill out claims and for the most part, they get back to you right away.

American bulldog mom

2023-07-23

Love Pumpkin!

I am impressed with how easy Pumpkin is to work with when filing a claim and pleased with their quick reimbursements.

Madrone

2023-07-23

First claim was smooth..

I have had pumpkin for 2 years and just recently made my first claim. It went without a hitch and was simple.

customer

2023-07-23

Pumpkin is the best pet insurance!

Pumpkin has saved me so much money and peace of mind. Very easy claim process. Worth every penny.

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