Pumpkin Review
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Reviews 1201 
customer
So convenient and easy to use
So convenient and easy to use. I love Pumpkin!!!
Alicia
Fast and 90% reimbursement for 2 claims!
Fast and 90% reimbursement for 2 claims!
Michelle
I like how easy it was to upload my…
I like how easy it was to upload my claim and a fast return!
customer
Answered my questions patiently and…
Answered my questions patiently and everyone I spoke to was very informative.
CYNTHIA
Havent had an opportunity to use…
Havent had an opportunity to use pumpkin insurance as of yet. Lets hope it stays that way. Want to keep my pup healthy & happy with no vet visits!!!! Though it’s nice to know i have pet insurance (just in case). Thanx Pumpkin!
barbara
I'm new to Pumpkin
I'm new to Pumpkin. My dog, Floyd, became insured as of 7/13/204. When I was trying to make up my mind who would be my dog's insurer and also which plan was best for my dog, I was greeted warmly by a representative named Sarah. Sarah explained the various options. In addition, she offered a follow up call by a mutually agreeable date to help in case I should decide to use Pumpkin. I was called on the day we agreed upon and quite frankly I was pleasantly surprised that she called. Because of her caring, I decided to use Pumpkin as my dog's insurer. Thank you Sarah!
Robin Mckee
Always friendly and courteous
Always friendly and courteous. Claims are usually very quick.
customer
Easy to use claims process
Easy to use claims process. Happy with results.
customer
Easy claim process
Easy claim process, and a fair outcome with no back and forth.
Gerry L
easy and fast
easy and fast
Cathy L
My First Claim
Just put in my first claim after recently choosing Pumpkin for my pet insurance. They said they would pay my dog's puppy shots even if they were before I subscribed. They honored the claim as advertised. I am very impressed and happy with my choice to go with Pumpkin.
Lis Schafer
Insurance gives you peace of mind
Excellent experience claiming for my dogs accident. Very positive. So thankful I had this insurance
Bonnie Baker
Have no problems doing claims
Have no problems doing claims. Easy to submit claims.
customershamika
It a while to create a account
It a while to create a account
Shelly
The navigation process was excellent.
The navigation process was excellent. The contact availability was great. The informative literature was a help, too.
Sarah R
Highly Reccomend Pumpkin!
We’ve been with Pumpkin Insurance for over 2 years now and I’m so glad we we got it. Unlike other plans out there, these plans are affordable and even cover illness and injury. My dog had to have surgery a few months ago to remove a tumor and Pumpkin covered 90% of the surgery! I highly recommend them!
Anita
Customer service very prompt Thankyou
Customer service very prompt Thankyou
customer
Quick response to claim
Quick response to claim
Stephanie
Pumpkin is amazing!
Pumpkin is great and helps me give my fur baby all the medical attention he needs to stay healthy so we can have many, many years together!! As soon as I found out my Bodhi has hip dysplasia, Pumpkin was ready and willing to assist!
Mike
Feline good about it
So far, after 3 months as a customer excellent communication and ease of receiving payment for a claim.
Annette Lubin
It's great to know that someone is…wonderful
It's great to know that someone is there when you need ir. Quick response time.
customer
Pumpkin is easy to file a claim
Pumpkin is easy to file a claim. I have never had a problem. I am geld there is insurance for my dog.
customer
I appreciate the efficiency of payment
I appreciate the efficiency of payment. They always respond quickly. Pumpkin covers more for less.
Jeannie
Excellent company and customer service
Excellent company and customer service. Claims are processed within 7-10 days typically.
Elaina Joyce
It was a quick and easy experience
It was a quick and easy experience
customer
Super easy to submit and very quick…
Super easy to submit and very quick claim approval and reimbursement.
Travis
Great experience
Good customer service, easy to file a claim, and reasonably fast reimbursement. The process is very smooth, and it seems like it covers a LOT.
Customer
Fast response
Fast response
Rosie’s Dad
Helpful & Fast Responses
The team has been very helpful in navigating the pet insurance experience. Super-fast with processing claims, too!
Katie
Pumpkin is a lifesaver 🩷🐈
Customer service is so helpful, kind and informative. Response time is excellent and we’re so thankful to have coverage.
Deb
Perfect policy for my new puppy
Getting the right policy for my new puppy was very easy and all the things in the policy they said was covered were! If you have any questions you can reach out to their help line and they are very knowledgeable in providing the answers you are looking for. Highly recommend it.
customer
They were informative and prompt with…
They were informative and prompt with their plan and payment.
Danny
Affordable pet insurance
Affordable pet insurance
customer
Pumpkin is taken the unknown out of pet…
Pumpkin is taken the unknown out of pet ownership for unexpected medical costs.
Linda Day
Great customer service
Great customer service
Bob B
The coverage for my 2 dogs is…
The coverage for my 2 dogs is reasonably priced, and I have peace of mind that their future medical treatments will be covered. The site was easy to navigate.
customer
Excellent customer service
Good value for the pet insurance.
customer Debbie
Seem to have the best coverage
Seem to have the best coverage
customer Kathy for chico
Everything and thank you😊
Everything and thank you😊
Unhappy Commuter
Pumpkin is Effortless
The claim was process with no issues and in a timely fashion and with little effort.
Carl Smith
As always A+ rating
As always A+ rating Always so easy to work with can always answer questions with out hesitation. Explains everything in a way that even this crazy old lady can understand. They pay out really fast also no having to wait weeks and no jumping through hoops to get repaid. I had NationWide pet ins going with Pumpkin is a 1000% upgrade from them. Thank You so much Pumpkin ! I sing your praises all the time. Get Pumpkin my friends you'll never regret it
customer
The process of submitting claims and…
The process of submitting claims and being reimbursed was effortless. The customer service representative are very helpful throughout the process.
Robin
Quick on payment and always follows up
Quick on payment and always follows up
Rob Ragati
Worth every penny!
Pumpkin is very clear, and very easy. My most recent experience was with Preventative Care. The peace of mind this gives me is worth every penny each month.
Leonard Olszewski
Everything went great!
Everything went great!
None
Excellent service
Excellent service. Very informative!
Beverly Conroycustomer
It’s the first time using Pumpkin Ins…
It’s the first time using Pumpkin Ins and to get started with my first claim the representative I had was very patient and walked me through step by step in filing my claim! She was wonderful!
Roberta Ayre
The handling of the receiving and the…
The handling of the receiving and the process of the claim. It was expedited quickly. thank you
Jess
Easy to use and great coverage!
The online portal is so easy to use to submit a claim. We got a decision on our claim in a matter of days, and we pleasantly surprised by how much was covered under our plan. Wish Pumpkin did insurance for people...
customer
Processing of the claim promptly
Processing of the claim promptly, and the direct deposit.
customer
I would never use another insurance company but Pumpkin. Theyre the best hands down.
A very professional company but also personable- they take care of your pets just like they say they will and their coverage is incredible. All of my pets will be insured with pumpkin
Rome
The true test of an insurance.
The true test of an insurance is how the insurer performs in an actual condition. Pumpkin delivers and pays.
customer
Great customer service
Great customer service, good price, easy to make claims and transparency.
Ann
Great reimbursement !
I submitted the surgery bills to Pumpkin after our cat was attacked by a coyote. After our deductible was met, they paid 90 percent ! I just submitted the bills and they sent me a check. BTW he is doing great ! Thanks Pumpkin! .
Karen Stewart
Great at communicating!
Kept me informed every step of the way when processing my claim. They were very friendly and explained the process to me.
customer
I’m beyond blessed to have chosen this…
I’m beyond blessed to have chosen this company to cover my sweet Daisy. They were so helpful and very prompt to review her medical bills and send out a check to help with all that we have spent. Blessing in disguise I went with Pumpkin.
CBR owner
First time buyer of pet insurance
First time buyer of pet insurance. We had several surprise expenses with our new puppy. Pumpkin was easy to work with and quickly processed claims. Highly recommended. Zero regrets.
Patricia
I love how quickly they responded to my…
I love how quickly they responded to my invoices and how quick I received a check back.thank you
Becky H
Wonderful customer service and response…
Wonderful customer service and response time! Such a great company, so glad my vet recommended them when I first got my puppy.
customer
The preventive health program is well…
The preventive health program is well worth it. All claims easy to submit. But learned I need to ask for more then just a bill for a regular claim not preventive. Need notes
Christine Maffei-Greco
A professional and caring insurance company
This is truly the most professional and customer focused insurance company I have ever worked with. Their plans are comprehensive and reasonably priced. Every representative I have interacted with has been knowledgeable and responsive. The info provided has been correct and the claims process is very straightforward. I have recommended Pumpkin to everyone I know with pets. Most important when you are dealing with a very stressful time, they genuinely responded with concern and kindness.
Lillian Martin
Jinx, my baby boy!
My baby boy, Jinx could have cost me into the thousands if not for having Pumpkin Insurance on our side. He suffers from allergies. We tried a round of shots to help him build up his immunity, but it didn’t seem to work. Thank you so much, Pumpkin Ins. Lillian
customer James
Pumkin responded quickly
Pumkin responded quickly, with detailed reports. Pumkin is everything it's advertised.
Marci eckman
Very polite and helpful
Very polite and helpful
Mike B
Buddy Survived Cancer with Pumpkin's Assistance
I had a great experience dealing with Pumpkin. No hassles and a quick analysis of my case with a positive outcome for my dog, Buddy and me.
Nancy
We are so glad we purchased Pumpkin…
We are so glad we purchased Pumpkin Insurance for our Frenchie. They paid our claims quickly. I would highly recommend this pet insurance to anyone with a dog that could develop breed-specific issues. We even added a preventative policy for regular vet visits.
Kathleen Procanik
My claim was approved quickly
My claim was approved quickly
Kate
Great coverage and prompt reimbursement.
Great coverage and prompt reimbursement.
Cindy
Great company
Quick and easy claim submission and payment
James Stoecker
Filing claims is simple
Filing claims is simple
customer
Fast
Fast, efficient, no hassel. Flat 90% of expenses.
Lynda
The customer service reps are polite…
The customer service reps are polite and friendly; claims are settled quickly and easily!
customer
Knowledgeable, Finding the best plan
Elena was very knowledgeable and friendly. Walked me through different quotes, ultimately finding us the perfect plan.
customer
Was an easy process to join.
Was an easy process to join. Hoping coverage is worth it!
customer
The sales person was very nice and…
The sales person was very nice and helpful.
customer
So far I love this company
So far I love this company. I have another insurance for my older dog and they are ok at best. Thank you pumpkin!
Kathleen Dunne
Helpful answers my question
Helpful answers my question
customer
Amazing customer service
Amazing customer service! Thank You
Ryan Walton
Raimonda made it amazing
Raimonda made it amazing
Marip
So happy I got pet insurance and even…
So happy I got pet insurance and even happier I stayed with Pumpkin. They have been great!
SS
I like the wellness package that could refund for exams 14 days before the purchase of insurance
Pumpkin is the only pet insurance, among all the options I was choosing from, that offers reimbursement on wellness fees up to14 days prior to the purchase of the insurance (with the purchase of add-on wellness package). I submitted my claims the first day I bought the insurance plan and it took only couple of days for me to get my reimbursement.
Satisfied Customer
Great so far
Claim was processed within 48 hours. Was very responsive to questions.
john piccolino
zeppy & prince
it was a great experience, very helpful. staff very nice & respectable.
Melanie C.
GREAT PET INSURANCE!
The process was smooth and easy to utilize once my essentials package was effective right away.
Vivian
Accurate and Fast
Accurate and Fast Also gave me details on what benefits I used and what's left.
Ronisha Ingram
Love the rebate
Love the rebate, the ease and the comfort of filing a clan and know my baby is covered but I do not like that I do not cover blood work.
Diana
Easy to Signup
It was very easy to sign up. Everything was clearly stated.
DIANA CRAIG
It was ok
It was ok, a bit upsetting because I had issues logging in on computer. I had to use my phone after I received a code number from the assistant.
Maureen Zonts
Customer service very friendly and…
Customer service very friendly and knowledgeable
Warren S.
Pumpkin takes the guesswork out of pet care.
I am new to Pumpkin and have found the customer service excellent. I feel much more confident about having a new puppy knowing she has insurance.
Karen
Good coverage, good prices
Answered all my questions and helped me set up just the type of policy I needed for Harry.
customer
Check fine print
Registration for new insurance is set up to run smoothly. Filing a claim was easy and was handled quickly with a check already on its way. However, do be sure to read the fine print of the Wellness/Preventative insurance. We had a number of costs for our new puppy to get him "up and running". Our vet has a puppy plan that we purchased for $300, and we added on some immunizations to that too, reaching about $400 for the first visit (all eligible for reimbursement). We were only reimbursed the amount we spent annually on the wellness insurance (so...cut even on purchasing the insurance, which is not the point of purchasing insurance), and I checked and found fine print that if a vet offers a "puppy plan" bundle, they only reimburse up to the yearly fee. They may have a good reason for this, but it does not instill trust for future claims.
Emily
The ease of submissions and coverage is incomparable
It is so easy to upload receipts and documents. The website is easy to understand and if I have questions, a service agent is always readily available and I never have to wait long. The coverage has been fantastic and fair. I am reimbursed so quickly as well.
Maryanne
They pay for routine checkup
They pay for routine checkup, I just had to send my receipt after the doctor visit, and with in a few days they paid me
Rosa Enriquez
Could be a good deal
Is too early to say how much good is the service but at least sounds good in the beginning. I just took the service so I will see how it goes
Marleny
Great pet insurance!
I like everything about this company. So easy to submit a claim. Great service!
Frank Alfieri
Pumpkin is the best!!
The coverage beats everyone else. The user interface is much better than the competition as well. You can set up the coverage and purchase it in under a minute! And they send you a beautiful little welcome kit with a toy for your pet! It's a wonderful experience all around and a wonderful company to give your money to. There aren't many like this left.
customer
Prompt return call
Prompt return call. Polite communication
CH
I did the research and decided to go…
I did the research and decided to go with Pumpkin and could not be happier. Everything from submitting claims to getting reimbursed is super simple and fast. Personally, I think it's the best pet health coverage in terms of providing preventative and accident/illness coverage. It does not provice dental but very few plans do with minimal coverage.
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