Pumpkin Review
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Reviews 1478 
JustAnswer Customer
I was happy with the whole process
I was happy with the whole process. I would like to get a copy of the insurance. Can you mail or email me with the contract.
Christina
Taking care of a sick pet
Caring for a sick pet is already challenging, and the last thing I wanted to worry about was the cost of treatment. Fortunately, I didn’t have to. I felt confident moving forward with the necessary surgery and was reimbursed so quickly that I barely had time to stress about it. I never think twice when asked if I have been happy with our decision to go with Pumpkin. The answer is always a resounding yes!
Corina M.
Easy process
Easy process to sign up my cat. I really like the online comparison to other pet insurances. Very helpful!
customer
While we are new with Pumpkin and have…
While we are new with Pumpkin and have just submitted our first claim, I will say that the enrollment was easy with the help of Amanda.
Lisa
Very good experience
Very easy to submit my claims. My claims have always been covered according to the guidelines of the contract. Customer phone service is always very friendly and helpful.
Charity
Pumpkin has been great every time with…
Pumpkin has been great every time with communication and claims process
Linda Neer
Quick reimbursement
Quick reimbursement
customerBarbara Martinelli
That your refund is done within a week if you do direct deposit
so helpful. Walked me thru the claim process
Meloney stowe
Good variety in price points
Very helpful customer service.
Nancy Staples
How fast you reimbursed me for my cat…
How fast you reimbursed me for my cat bill.
customer
Easy on about all fronts
Easy on about all fronts, prompt payments. I really trust your service and would recommend to anyone.
customer
I choose you!
It helped us financially in difficult times. I am very happy to have found a good insurance. They took our elderly dogs that other company wouldn't. Thank you and we look forward to many years with you! For those looking for affordable and honest insurance for your fur babies this is the one!
Chris L
Great company
Very prompt with claims and payouts. Great coverage, very happy with them!
Patrick Merrill
Prompt and efficient handling of…
Prompt and efficient handling of claims. Very friendly and responsive company. Good web site. Wishing our premium wasn't going up 20%, but understand the cost of doing business.
Sandra
When Abby needed a vet she was there
When Abby needed a vet she was there. The reimbursement was immediate. Thank you Pumpkin!!!
GEORGIA BENADOM
Response to claims was very satisfactory
Response to claims was very satisfactory
Johnny Bailey
Life saver
Great customer service, and quick pay out. Pumped kin is literally the reason our kitty is alive without us going into financial ruin 10/10 recomend
Salman
Helped my cat a lot!
Fast response and refund. No hassle once claim submitted. My cat needed emergency surgery and having the insurance was well worth it.
Yvette Elliard-Liburd
Buttons
The company did well the first couple of claims. They were quick and accurate. The past few clams not! I am still waiting for resolution of claim from 12/28.24. Also, not sure why claim was not paid for a Urine Analysis. I understand no pre-existing conditions, but a dog can get an infection anytime.
customer
Kelli Noss was very fast and helpful
Kelli Noss was very fast and helpful! :)
Carmella CherpockPaycustomer
Very reputable company.
Very reputable company.
for your order
Easy
The online ap was easy to use. Was able to register all three of my cats. I like that they have a 15,000 a year coverage option.
Lynda Lyons
Switched from nationwide
Kevin's assistance with setting up new policy made the process very smooth and easy
customer
Fast reimbursement
Fast reimbursement! The people that answer the call are wonderful.
Bubba & Bella
Can I Give 10 Stars?
From the renewal process to the claims submission, Pumpkin has made every piece of my experience pawsome!
KWT
Worth Every Penny
Cannot say enough positive things about this insurance company. So easy to work with and great customer service.
Tesla Dawn
Truly Amazing!
I have no corrective or constructive criticism for Pumpkin. They are truly amazing and I will have a policy through this company for every pet I have for the rest of my life.
customer
Easy to enroll and navigate and submit…
Easy to enroll and navigate and submit claims.
Phillip J Martinez
Being reimbursed properly
Being reimbursed properly
Blake Boyd
Great company
Great company. Excellent coverage and Pumpkin pays quickly. Highly recommended!
Robin G
Affordable & trustworthy
Pumpkin Pet Insurance is great for your feline. My 5yr old kitty got an infection & they covered the vet bill. Thank you!
Debbie Keen
The claims process was easy and I was…
The claims process was easy and I was reimbursed in a timely manner!
Patricia Mirabelli
This company employees excellent…
This company employees excellent customer service people. Always so willing to help, resend forms, work on forms with you. It was just a wonderful experience in a tough situation.
Satisfied Customer
Pumpkin is a good pet insurance company!
Easy to submit claims. Prompt processing of claims with fair determinations. Helpful reps when speaking by phone or contacted by emails. Website is easy to use. Pumpkin is a good company!
SmashTripp Dale
Process for filing a claim is simple
Process for filing a claim is simple, everyone in customer service was kind and pleasant and helpful. Reimbursement was easy and quick. Very pleased!
Helgas Mom
Loving Pumpkin
Have had a great experience so far! My pup had gotten sick after a visit to the dog beach. Pumpkin Helped cover the $1000 vet bill. Thankful for them! :)
customer
I love how easy it is to submit claims…
I love how easy it is to submit claims and what is covered
David Lovitt
Efficient and Timely
Claim was filed, reviewed, and properly executed within 7 days. Well done!
DICK REBOZZI
Showing of love for new client “Queenie”
Showing of love for new client “Queenie”
Pascale Coucy
VEry reliable insurance.
VEry reliable insurance. Always caring and knowledgeable on the phone. Efficient, kind and helpful.
Jen
It's so easy to talk to customer…
It's so easy to talk to customer service if I have any issue & they're resolved right away. It's also easy to use and I take comfort knowing Finch is covered
Lesa Alston
Support in a stressful time
It was such a stressful time but having the Pumpkin team behind us offered us so much hope and support. If it weren't for them, I don't think my fur baby would still be with me. How do you thank someone, company for that?
customer
Pumpkin has been wonderful
Pumpkin has been wonderful! We took our dog to the emergency 3 times last year due to stomach issues. We got reimbursed 90% with no issues. Totally recommend it, excellent customer service!!!
customer
Pumpkin claims processing is really the…
Pumpkin claims processing is really the best I have seen. Submitting claims and backup documents is very intuitive and quick.
Kevin
No questions and paid promptly per my…
No questions and paid promptly per my contract.
Andri
Always pays and eases my mind on Making…
Always pays and eases my mind on Making decisions for care for my Belgian Malinois.
customer
The customer service is great
The customer service is great, the prices on policies is also good. I'm happy my fur kids are covered.
Debbie
Pumpkin was wonderful to work with
One of our dogs had to have a major surgery this past year. Pumpkin was wonderful to work. They communicated well and always reimbursed me for covered medical expenses in a timely manner. I will always have Pumpkin Insurance for my pets.
customer
Excellent customer service.
Excellent customer service.
L Brown
Policy easy to read and timely update
Policy easy to read and timely update
Jeffrey Hardin
Your waiting period should be announced…
Your waiting period should be announced in advance. I know that many people are not forthright and get insurance after the fact. I signed up for my dog for the long haul and I would have paid the whole year upfront. All i want to do is bring my dog in for its annual check up and add on services i ordered when I started the insurance.
Deb
Customer Service
I was able to speak to a person and not just an automated message. The representatives seemed happy to answer any questions. Great customer service.
D Hunt
Pumpkin Pet Ins. Feedback
I was surprised at the deductible. I wasn't expecting that. The reimbursement payment was a little slow to receive. All considered, it seems to beat the competition. I'm satisfied.
Tricia / Sean Hayes
Claim process is very easy
Claim process is very easy. Refund in account within 4 days!
customerVirginia
Very helpful with my first claim
Very helpful with my first claim
Deb McElroy
Very helpful team!
I am a new Pumpkin customer and needed help figuring out the claims process. They were extremely caring, helpful and efficient. I am very appreciative!
Kerry Noto
EXCELLENT!!
EXCELLENT!!! Pumpkin makes good on everything that is covered under my pet's policy. NEVER EVER an issue.
Cheryl Barron
Fast reimbursement with pumpkin
Fast reimbursement with pumpkin
customer
Very helpful
Very helpful
Lisa Habbley
Everyone is very helpful and friendly
Everyone is very helpful and friendly. The entire claim process was easy. thank you!!!
Raymond Goldstein
While the Customer Service Rep
While the Customer Service Rep. are Very helpful, it takes for ever for Pumpkins to review invoices and Received payments. You have several invoices that need processing. We are still waiting. However, the invoice Where you discounted the defuctable For 2024, was processed fast, BUT WE STILL WAITING FOR WHATEVER PAYMENT IS LEFT. No a good Situation.
Tigger
All my experiences with Pumpkin Pet…
All my experiences with Pumpkin Pet Insurance have been amazing. They are very helpful when answering any questions I have and payment on claims is lightening fast! I am very happy with PumpkinPet Insurance!
customerE. Derby
Pumpkin customer service is very good
Pumpkin customer service is very good. Also, payment on claims is prompt. I am very happy with Pumpkin!!
Sheila Housley
Contacts
The contacts knew their information and were friendly and very professional. Great company to deal with. Keeps their word.
customer
Helpful and transparent
I purchased Pumpkin pet insurance at the beginning of 2024. Their pricing was transparent and it was very easy to submit claims. My dog ran into some very unexpected health issues and ultimately passed away due to the issues. Pumpkin staff was kind, compassionate, and helpful in providing information about cancelling the insurance plan. Without being asked, they shared that insurance can be used to cover euthanasia and cremation costs. Pumpkin sent condolence emails and a memorial item in remembrance of my dog. I will absolutely use Pumpkin in the future when I am ready for another pet.
Ginger
Pumpkin is worth every penny they…
Pumpkin is worth every penny they process the claims quickly and everything is done with great ease online.
Abby's Human
Super easy and basically straight forward
We've had a couple of dog insurance policies in our decades of owning dogs and this is the first time it has actually been easy!
LBBcustomer
Keeping it simple!
Simple explanations and quick turnaround! Thank you!
Kevin Oc
Quick response time and direct depoist…
Quick response time and direct depoist right into my checking account
Connor McGoldrick
Eternally Grateful For Pumpkin.
The absolute best insurance that money can buy. I am eternally grateful to Pumpkin for all of the support through this last year. They were a saving grace while my wife and I battled issue after issue with our beloved boxer before having to put him to sleep. I'll be back soon Pumpkin to add our new family members very soon. You are appreciated!
BARBARA A SMITH
Good Experience with Pumpkin
I am very satisfied with my Pumpkin Insurance experience. They kept me informed along the way when they received my claim and when my claim was completed. The processing of my claim was done in a timely manner.
Satisfied customer in Denver
Hannah answered all my concerns and…
Hannah answered all my concerns and helped me to make my claims esier!! Very pleasant, professional and great problem solver!!!!! She is an asset to your company!!!
mark
Awesome Pet Insurance
Everything about Pumpkin Pet Insurance is GREAT. We have had no problems or issues with this company. We have used them a few times and every transaction we have had with them has been resolved promptly. Very impressed with Pumpkin Pet Insurance. Will recommend to everyone we speak to about pet insurance. Great experience..
customer
Quick claim turnaround.
Quick claim turnaround.
customer
Everything is done with great…
Everything is done with great efficiency and in a timely manner , wonderful company, I am very glad I chose pumpkin!
Lora Moody
Every thing worked out great for us
Every thing worked out great for us. Lady is definitely on the mend. Thank all of you who helped me through this. So glad I decided to purchase this insurance last March.
Anthony
Pumpkin is a life saver
Pumpkin is a life saver. I was told my dog may need a very expensive surgery and I didn’t think twice about it knowing that I had this insurance. Well worth it. Easy to file claims and get paid. All of the customer service representatives are amazing
Virginia Reed
Life affirming
Pumpkin was instrumental in giving my pet a longer life because of the accident and illness policy. It provided financial help with her expensive medicine and tests. I appreciate the company so much and recommend Pumpkin to everyone I know who is a pet parent. Pumpkin was so very kind when my pet passed.
Norma Nighelli
I spoke with Zech about canceling the…
I spoke with Zech about canceling the insurance policy for my kitty, Lulu. Zech was extremely kind when I told Lulu had crossed the Rainbow Bridge. This was a very hard conversation for me, but Zech was patient and very kind. Excellent customer service!
Archie
Easy to file a claim and fast response.
Easy to file a claim and fast response.
KKConger
Our Yorkie developed an intestinal…
Our Yorkie developed an intestinal stomach disease at 8 yrs old. He was extremely bloated. We thought he would have to be put down but with Pumpkin we were covered. We put him on a strict diet and now he is doing good. All said Pumpkin saved our boy. 🙏😊
Thomas Cowan
Fast reliable service
Fast reliable service
Nancy J. Humbles
My Pretty Girl
I decided to use Pumpkin after a stray cat found me. I named her Pretty Girl. After two months, I realized she was pregnant. She gave birth to 5 kittens, I decided to keep two of her kittens and friends took the others. Tragedy struck and Pretty Girl was hit by a car and one of her babies I kept (Little Bit) was attacked and killed by my neighbors dog. I contacted Pumpkin immediately and each person I spoke to was so kind.
Doug Emerson
Fast and Easy
Painless, fast processing of my claim.
customer
Reliable & Fast
Reliable, easy to use platform. I was able to get my bill reimbursed. Due to some missing information, they contacted my vet before I even did that same day.
Carolyn
Pumkpin insurance was great about…quick payme
Pumkpin insurance was great about paying all bills at 90%. I would recommend them as a pet insurance. The only drawback is that they are quite expensive, especially for a dog breed that I do have which is a English bulldog..
Jac
A Great Investment in my Pet's Health
Always a good experience with Pumpkin Insurance. My kitty now has kidney disease and it's really comforting to know I have the support of insurance so I do not have to spare expense for my boy. It was a great investment to do for a few years so eventually it would cover health expenses. Pumpkin usually gets to my claims within a week and the money is deposited into my account the day the claim is reviewed. My one phone call discussing what was covered when I first signed up was very helpful and the employee was kind. All employees I have emailed with have been very pleasant and punctual. Can't recommend enough, just please understand it's an investment in the future and not something to get after your pet has been diagnosed.
happy customer
Company paid as they promised they…
Company paid as they promised they would pay, and they paid the claim quickly. Excellent customer service when speaking with representative.
Charlotte Hodges
Very efficient
Very efficient! Received reimbursement in less than a week. Also very pleasant and helpful with any questions or issues.
cheryl craig
My first experience with pet insurance…
My first experience with pet insurance since we had mainly adopted much older cats and some with chronic health issues. I added the wellness coverage as well and his annual exam, fecal, rabies shot and standard cbc were covered. Filing the claim was quick and easy and payment was fast. I hope my cat has a long and healthy life but rest easier knowing I will never have to refuse necessary treatments due to cost since I am now retired. I looked long and hard at other companies, but Pumpkin was the best deal for my needs.
MICHELINE ROSS
Always very prompt with processing…
Always very prompt with processing claims . They keep in touch with notifications as to what’s going on .
RE
Quick Claims!
Claims are easy to file, and payouts are quick. After my dog broke his paw, Pumpkin was there making sure we weren’t paying crazy amounts of money before the holidays.
Geri Lynn Mirabal
Easy claim filing and prompt payments!
The ease of filing a claim and the promptness of payment make Pumpkin the best by far.
customer
Seamless service
Seamless service
Amanda Dino
A+++
Always a pleasure, love you guys!!! Thank you!!!
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