Pumpkin Review
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Reviews 1646 
customer
Haven’t had to submit a claim
Haven’t had to submit a claim, yet, But acquiring the insurance was painless and easy to do.
customerDonna Pa I. I
Sharla was great such a good help…
Sharla was great such a good help because of her I picked Pumpkin insurance !!!💗🐶
Stacy Maynard
It is my first time getting pet…
It is my first time getting pet insurance. This company did so much for me and helped me through it. I have a new member that I took in. We bonded since the first day we met. I have a black cat named Baby-girl. She is amazing. I will spoil her cause the guy that gave her to me was being evicted. So I want to give her everything he hasn't or wouldn't do for her.
Sherry customer
Great customer service
Great customer service
customer
Good
Good turnaround time for estimates and claims. Good explanation of claim process.
Billie
Very helpful and informative
Very helpful and informative! Very friendly and I love how fast they respond back to me on my questions! Thank you Pumpkin and all employees for all you do for us fur parents and our fur babies. We greatly appreciate you! Billie(fur parent)and Merlin(fur baby) 🥰
CT
I have had my two English Setters…
I have had my two English Setters insured via Pumpkin since 2022. Aside from one period back in 2023 when payment of a claim took several weeks, all other claims were paid within just a few days. A couple within just two days. Additionally Pumpkin has expanded services and coverage each year. They have terrific telephone support which is very rare these days. One of my dogs is on allergy medication permanently and Pumpkin has been great about it. The premium prices have only increased $2 at renewal each year. I am happy with their services. Knock on wood that we don't need their services very often.
Willow's Mom
Quick and Easy!
I found Pumpkin Pet Insurance to be very easy to use and quick to reimburse payments to the customer. Thanks so much.
customer
Your company has the additional…
Your company has the additional coverage that I wanted for my pet.
Brand new to Pumpkin
Good communication
Good communication. Speedy claims process.
customer Linda and GRETCHEN
Friendly pet lovers outstanding customer service
The Customer Service at pumpkin pet insurance is outstanding with the most friendly pet, loving folks there to help me when I call. So far, I’ve had no claims, but based on the service I’ve already received in the process of signing up, I am confident that this company is solid and will help when help is needed.
customer
Appreciate the insurance and peace of…
Appreciate the insurance and peace of mind knowing that our pets are covered.
customer
The insurance met our needs
The insurance met our needs. The rep was helpful and sweet
customer
Easy breezy
Easy breezy
Carl P.
Great Coverage
Easy access
Marla
Very informative and helpful agents…
Very informative and helpful agents assisting and explaining everything.
Patricia Theriault
All my questions were answered in a…
All my questions were answered in a professional manner. Jennifer was awesome she knew what she was talking about. I wanted to call back because i needed to check how to cancel my other pet insurance. I called her back asked few more questions then sighed up .
Heather
Explained everything well!
Explained everything well
MKW
The representative was very helpful.
The representative was very helpful.
MARIA K
Fast solution
Fast solution, good service.
Wanda
Great customer service
Great customer service. Always friendly people on the phone available to update you on your claim or answer questions.
Andersons
Easy to submit claims- not too long of…
Easy to submit claims- not too long of a turnaround for reimbursement for follow up appointments
Joyce and Rich Biondi
…Maltese very sick.
Our Maltese was very sick and had iv fluids and tests to find out what was wrong during a week long time. They paid us in a reasonable time.
Cindy LeBrun
Worth it!
Easy, quick, and as promised! I have two dogs insured and it pays for itself! Very happy and highly recommend!
customer
This was the first time ever having…
This was the first time ever having insurance for our pets, and also the first time filing a claim. Pumpkin Pet Insurance is an awesome company to do business with and we are so happy we chose Pumpkin for our new puppy. It was not only easy to file a claim, but the turn around time for reimbursement was super fast. Thank you very much.
customer
Pumpkin makes is so easy to submit…
Pumpkin makes is so easy to submit claims and are quick at refunding you any money. I have been with them for 4 years and never had an issue.
Momma Dee
Very responsive and easy to submit…
Very responsive and easy to submit claims.
Kim
Easy Claim Process
Very pleased with my first claim from Pumpkin. My cat was not eating and vomiting for a few days, and I was concerned that he had gotten into something and maybe had blockage. I was able to take him to urgent care and get the tests needed without breaking the bank. The claim process was easy and I was reimbursed quickly. Highly recommend!
customer
Communication is great
Communication is great
Kimo Kuoha
Well I just started with Pumpkin and…
Well I just started with Pumpkin and just added another dog that I adopted, right now I have nothing to really add but I love and like all I am getting from Pumpkin its been great and going well.
Mark
The Rep
The Rep. seemed very knowledgeable about the products. It was pleasant to speak to her & she is very responsive.
Lenore DeSanto
They staff is extremely nice and a…
They staff is extremely nice and a great help.
Joann Weinman Weinman
Haven’t had caused to use you yet
Haven’t had caused to use you yet, however I am impressed by how you keep in touch with me on a regular basis. I will be taking my dog in for a yearly soon, so you will be hearing from me. Thank you for your concern.
Nádia Regina Araujo do Nascime
Efficiency and clarity
Efficiency and clarity
Sharona
Not yet used
I haven't had the opportunity to use your insurance as of yet so I cannot speak of how well you assist me with the financial part of my vet service.
customer
Great Customer Service
We had an excellent conversation with representative regarding pet insurance for our dog.
Jackie L
Super quick turnaround time
Super quick turnaround time
Mary
What is Wellness covered is still…
What is Wellness covered is still sketchy to me.
Robert D
Excellent service
Pumpkin has made it easier to know that my pets have the potential to be taken care of for the rest of their lives. It’s easy to submit a claim and a quick turn around time for claims. The service that pumpkin provides is a necessity to help with vet bills.
AirKat
Overall Satisfied Customer
Polite, professional staff! Very pleased with the approx. 90% coverage and speed for my claims.
Meredith Jamry
Great customer service!
Great customer service and timely reimbursements.
Dw
I've had it awhile and never even used…
I've had it awhile and never even used it and my premium went up from $134 to over $160 a month!
MJQ
Online filing was clear.
The instructions for filing were easy to follow. I did the process online & got messages back keeping me informed of the progress.
Sicuranza, John
Pet insurance
Great company
Dave
Excellent Service
Excellent Service
Luster
Person I contacted for assistance in…
Person I contacted for assistance in accessing filling out insurance forms on line sent me link witch worked well. insurance payment was prompt. was a relief to have assistance in my dogs surgical bills after he ate turkey bones a neighbor had thrown out.
Y
I can't say enough about pumpkin
I can't say enough about pumpkin. I will never forget how kind and sensitive they were when our doberman passed away. They made the exit process so easy and they sent their condolences. When we got our new pup, they honored our doberman and welcomed our new pup.
Steven Walther
The claims department is easy to work with and fast on reimbursements
The claims department is easy to work with and fast on
Melissa Miles
The personalized customer experience is phenomenal...highly recommend
The personalized customer experience with this company is stellar. My sweet pup was diagnosed with Addison's disease after a lengthy (and expensive) sickness. Pumpkin was so quick in processing claims and depositing funds that I was able to keep paying for vet services throughout the illness. Then when he swallowed a cat toy, the rep I spoke with told me exactly what was needed to complete the claim and offered to reach out to the emergency clinic to request it. She followed up with me with a phone call and an email and was very kind in a stressful situation. Every rep I've talked to has been so nice and extremely helpful. I would recommend Pumpkin over and over.
Fay.
Staff was knowledgeable and friendly
Staff was knowledgeable and friendly. I got reimbursed in a timely manner.
customer
Thank you!
Quick, efficient, supportive!
Stephanie
Very happy with response time.
Once they reviewed the case, it took about two weeks to get the first Refund. Each claim after that was very quickly less than a week, very satisfied with response time. I would definitely recommend them. Anytime that I call with questions I’m greeted with really great response and kindness. Always asking about my pets.
Colleen Kelly
My girl was diagnosed with cancer and…
My girl was diagnosed with cancer and Pumpkin has been great on paying promptly
customer
Great service and informative
I haven’t file a claim yet. But just insured my pet Charlene o was so great she answered all my questions and helped me pick the right policy for me. My son and daughter in law will be picking up their new puppy in a couple of weeks and will definitely be calling pumpkin and Charlene to insure their new golden.
Michele Freda
The people I talked to were very…
The people I talked to were very professional and helpful
Bella
Truly the best pet insurance
Truly the best pet insurance, I used other larger companies and was a complete nightmare. Pumpkin is very responsive and process claims very fast. Have been with them since they first started.
Shiloh
Great pet insurance
Great pet insurance, easy to file claims, and they respond quickly.
Mike & Toni
Very easy to understand website!
Very easy to understand website and sign up. Plans are very customer adaptable, like a buffet, pick what you want & forget the rest. Excellent email communication and patience in waiting for me to send records. Pumpkin is my rock in my house full of chaos.
Shaun Johnson
Staff was understanding and patient.
Staff was understanding and patient.
David
What made my experience great well…
What made my experience great well getting a check back
Al L.
Waiting period applies
There is a waiting period that applies, so do not think you can bet this insurance and use it in less than a couple of weeks. Did not really look for fine print, so it may be in there somewhere, but it was not something that jumped out at me.
Lacrethia
Great experience
It was very easy to understand and pick which plan would be most beneficial for my furbaby.
L. Stone
Quick response.
Received my claim reimbursement very quickly. Easy to upload claims.
S Krisko
Kindness
Kindness, patience, and staff clarifying things for me. I was thrown for a loop when Nationwide decided not to renew my car's policy. Plus you got great recommendations for friends of mine.
Nancy Mikeska
My first experience with a Pumpkin Claim
The process to submit a claim was simple, took a picture and uploaded it to the site. I received reimbursement for eligible expenses within 2 days via direct deposit into my bank account. This was so easy!
John lewcustomer
Excellent Jen Byran was great answered…
Excellent Jen Byran was great answered my cowers. Gave me options for my pup
Abbie Szulewicz
Very easy to start a new plan
Very easy to start a new plan. The process was easy to navigate.
Kevin Bregler
Fast service
Fast service, no issues at all!
Octavia Wood
Pumpkin is great they answered all the…
Pumpkin is great they answered all the questions I had and helped me to understand the insurance plan better for my fur baby!
customer
So easy and great response time!!
So easy and great response time!!
Francine Rizzi
Made it very understandable what the…
Made it very understandable what the insurance company covers
Laura and doggie Arrow
Satisfied
I am really happy with Pumpkin insurance. They are very quick to reimburse you.
Joy Woodruff
Assistance I received was helpful
Assistance I received was helpful. Response to my claim was handled quickly. Good overall experience.
Roel Daza
Great company and people who cares
Great company and people who cares. I recommend you to my friends.
customer Diana
Quick and Hassle-Free Claims Process
Filing a claim with Pumpkin was a seamless process, and I received my reimbursement check promptly in the mail.
Daver
Quick and Fair
I feel like Pumpkin has been very helpful and honest, and is allowing us to maintain our pet in the best health possible. Their claim review process is pretty quick, and we receive payments with a reasonable turn around time.
Claudia
Easy to sign up -Insurance
Easy to sign up. Awaiting affective date to use.
A. HILL
INSURED WITH INTEGRITY
Pumpkin is head and shoulders above any other pet insurance. During my dog’s difficult battle with cancer at only a little over a year old, Pumpkin always delivered on the terms of my policy making that time a little easier to endure. If it wasn’t for their level of commitment and customer service I would have lost my dog much sooner. At a minimum I was able to give him a fighting chance to survive. Pumpkin was the genuine companion of support.
customer
Claim processed quick
Claim processed quick! Great experience!
customerGary Seibert
I spoke with Erin your representative…
I spoke with Erin your representative about filing a claim [ I'm not good with computers ] and what to claim. She was very helpful and genuinely concerned with me and Charlies problems.
Linda
The experience was great from the start…
The experience was great from the start with Amanda DeSimone who got me all set up. I greatly appreciate all the support that is available for customers and for the ease of submitting and getting reimbursed for claims. Thank you!!
Scott Reilly
Got reimbursed quickly and easily!
Got reimbursed quickly and easily!
KWT
I recently went through a very scary…
I recently went through a very scary time with my dog. I thought I was going to lose her. It was so nice to not have the stress of how to pay for all the vet visits added to the stress and worry of trying to figure out what was going on with her.
Kara R
Pumpkins web page is easy to navigate
Pumpkins web page is easy to navigate. The break down of what is paid out is very clear.
Tirelli
This was my first claim I’ve had to…
This was my first claim I’ve had to submit and it’s something I don’t want to do because I love my pup and don’t want anything bad to happen to her! That being said, I am so happy to have this insurance. The claim process was simple and it was a quick turnaround. Everyone I dealt with was fantastic! Would recommend pumpkin to anyone with a pet. I wasn’t sure if I needed pet insurance as paying monthly was just something I thought i was wasting money on, but after I get my emergency vet bill I was more than happy that i had this insurance. Thank you pumpkin!
customer
The process to submit the claim is…
The process to submit the claim is pretty smooth and quick. The customer service is quick in responding too and nice.
Springer's Mom
So Far no hassel and helpful
So Far no hassel and helpful
customer
Life Saving
Thanks again Pumpkin for enabling us to save the lives of all 3 of our kitties. We pay for that peace of mind, and you guys follow through. <3
Megan
Quick response.
Quick response.
Karen Kostek
Fast
Fast, efficient response to claims filed!
Paula Lemay
Peace of mind
It is nice to have peace of mind that we can take the best care possible of our pets, and especially in unexpected and emergency situations.
Blake Henke
Our claim was handled quickly and…
Our claim was handled quickly and fairly and understandably.
Le
Polite and informative
Polite and informative. Helped save me money and put my worries for my cat at ease
Marvin Bourdier
Grate insurance has everything I need…
Grate insurance has everything I need for my baby boy
Lenora
Excellent customer service!
Excellent customer service!
Teresa Reichek
Pumpkin made the claim process so easy
Pumpkin made the claim process so easy. They did exactly what they advertised. The reimbursement was in the account as soon as the claim was approved which was within a day!
Thomas Wiley
Pumpkin is always great
Pumpkin is always great! Keep Us informed on what covered. Processing our claims quickly
customer
Always helpful and efficient
Always helpful and efficient! Thank you!
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