Pumpkin Review
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Reviews 1478I was happy with the whole process. I would like to get a copy of the insurance. Can you mail or email me with the contract.
Caring for a sick pet is already challenging, and the last thing I wanted to worry about was the cost of treatment. Fortunately, I didn’t have to. I felt confident moving forward with the necessary surgery and was reimbursed so quickly that I barely had time to stress about it. I never think twice when asked if I have been happy with our decision to go with Pumpkin. The answer is always a resounding yes!
Easy process to sign up my cat. I really like the online comparison to other pet insurances. Very helpful!
While we are new with Pumpkin and have just submitted our first claim, I will say that the enrollment was easy with the help of Amanda.
Very easy to submit my claims. My claims have always been covered according to the guidelines of the contract. Customer phone service is always very friendly and helpful.
Pumpkin has been great every time with communication and claims process
Quick reimbursement
so helpful. Walked me thru the claim process
Very helpful customer service.
How fast you reimbursed me for my cat bill.
Easy on about all fronts, prompt payments. I really trust your service and would recommend to anyone.
It helped us financially in difficult times. I am very happy to have found a good insurance. They took our elderly dogs that other company wouldn't. Thank you and we look forward to many years with you! For those looking for affordable and honest insurance for your fur babies this is the one!
Very prompt with claims and payouts. Great coverage, very happy with them!
Prompt and efficient handling of claims. Very friendly and responsive company. Good web site. Wishing our premium wasn't going up 20%, but understand the cost of doing business.
When Abby needed a vet she was there. The reimbursement was immediate. Thank you Pumpkin!!!
Response to claims was very satisfactory
Great customer service, and quick pay out. Pumped kin is literally the reason our kitty is alive without us going into financial ruin 10/10 recomend
Fast response and refund. No hassle once claim submitted. My cat needed emergency surgery and having the insurance was well worth it.
The company did well the first couple of claims. They were quick and accurate. The past few clams not! I am still waiting for resolution of claim from 12/28.24. Also, not sure why claim was not paid for a Urine Analysis. I understand no pre-existing conditions, but a dog can get an infection anytime.
Kelli Noss was very fast and helpful! :)
Very reputable company.
The online ap was easy to use. Was able to register all three of my cats. I like that they have a 15,000 a year coverage option.
Kevin's assistance with setting up new policy made the process very smooth and easy
Fast reimbursement! The people that answer the call are wonderful.
From the renewal process to the claims submission, Pumpkin has made every piece of my experience pawsome!
Cannot say enough positive things about this insurance company. So easy to work with and great customer service.
I have no corrective or constructive criticism for Pumpkin. They are truly amazing and I will have a policy through this company for every pet I have for the rest of my life.
Easy to enroll and navigate and submit claims.
Being reimbursed properly
Great company. Excellent coverage and Pumpkin pays quickly. Highly recommended!
Pumpkin Pet Insurance is great for your feline. My 5yr old kitty got an infection & they covered the vet bill. Thank you!
The claims process was easy and I was reimbursed in a timely manner!
This company employees excellent customer service people. Always so willing to help, resend forms, work on forms with you. It was just a wonderful experience in a tough situation.
Easy to submit claims. Prompt processing of claims with fair determinations. Helpful reps when speaking by phone or contacted by emails. Website is easy to use. Pumpkin is a good company!
Process for filing a claim is simple, everyone in customer service was kind and pleasant and helpful. Reimbursement was easy and quick. Very pleased!
Have had a great experience so far! My pup had gotten sick after a visit to the dog beach. Pumpkin Helped cover the $1000 vet bill. Thankful for them! :)
I love how easy it is to submit claims and what is covered
Claim was filed, reviewed, and properly executed within 7 days. Well done!
Showing of love for new client “Queenie”
VEry reliable insurance. Always caring and knowledgeable on the phone. Efficient, kind and helpful.
It's so easy to talk to customer service if I have any issue & they're resolved right away. It's also easy to use and I take comfort knowing Finch is covered
It was such a stressful time but having the Pumpkin team behind us offered us so much hope and support. If it weren't for them, I don't think my fur baby would still be with me. How do you thank someone, company for that?
Pumpkin has been wonderful! We took our dog to the emergency 3 times last year due to stomach issues. We got reimbursed 90% with no issues. Totally recommend it, excellent customer service!!!
Pumpkin claims processing is really the best I have seen. Submitting claims and backup documents is very intuitive and quick.
No questions and paid promptly per my contract.
Always pays and eases my mind on Making decisions for care for my Belgian Malinois.
The customer service is great, the prices on policies is also good. I'm happy my fur kids are covered.
One of our dogs had to have a major surgery this past year. Pumpkin was wonderful to work. They communicated well and always reimbursed me for covered medical expenses in a timely manner. I will always have Pumpkin Insurance for my pets.
Excellent customer service.
Policy easy to read and timely update
Your waiting period should be announced in advance. I know that many people are not forthright and get insurance after the fact. I signed up for my dog for the long haul and I would have paid the whole year upfront. All i want to do is bring my dog in for its annual check up and add on services i ordered when I started the insurance.
I was able to speak to a person and not just an automated message. The representatives seemed happy to answer any questions. Great customer service.
I was surprised at the deductible. I wasn't expecting that. The reimbursement payment was a little slow to receive. All considered, it seems to beat the competition. I'm satisfied.
Claim process is very easy. Refund in account within 4 days!
Very helpful with my first claim
I am a new Pumpkin customer and needed help figuring out the claims process. They were extremely caring, helpful and efficient. I am very appreciative!
EXCELLENT!!! Pumpkin makes good on everything that is covered under my pet's policy. NEVER EVER an issue.
Fast reimbursement with pumpkin
Very helpful
Everyone is very helpful and friendly. The entire claim process was easy. thank you!!!
While the Customer Service Rep. are Very helpful, it takes for ever for Pumpkins to review invoices and Received payments. You have several invoices that need processing. We are still waiting. However, the invoice Where you discounted the defuctable For 2024, was processed fast, BUT WE STILL WAITING FOR WHATEVER PAYMENT IS LEFT. No a good Situation.
All my experiences with Pumpkin Pet Insurance have been amazing. They are very helpful when answering any questions I have and payment on claims is lightening fast! I am very happy with PumpkinPet Insurance!
Pumpkin customer service is very good. Also, payment on claims is prompt. I am very happy with Pumpkin!!
The contacts knew their information and were friendly and very professional. Great company to deal with. Keeps their word.
I purchased Pumpkin pet insurance at the beginning of 2024. Their pricing was transparent and it was very easy to submit claims. My dog ran into some very unexpected health issues and ultimately passed away due to the issues. Pumpkin staff was kind, compassionate, and helpful in providing information about cancelling the insurance plan. Without being asked, they shared that insurance can be used to cover euthanasia and cremation costs. Pumpkin sent condolence emails and a memorial item in remembrance of my dog. I will absolutely use Pumpkin in the future when I am ready for another pet.
Pumpkin is worth every penny they process the claims quickly and everything is done with great ease online.
We've had a couple of dog insurance policies in our decades of owning dogs and this is the first time it has actually been easy!
Simple explanations and quick turnaround! Thank you!
Quick response time and direct depoist right into my checking account
The absolute best insurance that money can buy. I am eternally grateful to Pumpkin for all of the support through this last year. They were a saving grace while my wife and I battled issue after issue with our beloved boxer before having to put him to sleep. I'll be back soon Pumpkin to add our new family members very soon. You are appreciated!
I am very satisfied with my Pumpkin Insurance experience. They kept me informed along the way when they received my claim and when my claim was completed. The processing of my claim was done in a timely manner.
Hannah answered all my concerns and helped me to make my claims esier!! Very pleasant, professional and great problem solver!!!!! She is an asset to your company!!!
Everything about Pumpkin Pet Insurance is GREAT. We have had no problems or issues with this company. We have used them a few times and every transaction we have had with them has been resolved promptly. Very impressed with Pumpkin Pet Insurance. Will recommend to everyone we speak to about pet insurance. Great experience..
Quick claim turnaround.
Everything is done with great efficiency and in a timely manner , wonderful company, I am very glad I chose pumpkin!
Every thing worked out great for us. Lady is definitely on the mend. Thank all of you who helped me through this. So glad I decided to purchase this insurance last March.
Pumpkin is a life saver. I was told my dog may need a very expensive surgery and I didn’t think twice about it knowing that I had this insurance. Well worth it. Easy to file claims and get paid. All of the customer service representatives are amazing
Pumpkin was instrumental in giving my pet a longer life because of the accident and illness policy. It provided financial help with her expensive medicine and tests. I appreciate the company so much and recommend Pumpkin to everyone I know who is a pet parent. Pumpkin was so very kind when my pet passed.
I spoke with Zech about canceling the insurance policy for my kitty, Lulu. Zech was extremely kind when I told Lulu had crossed the Rainbow Bridge. This was a very hard conversation for me, but Zech was patient and very kind. Excellent customer service!
Easy to file a claim and fast response.
Our Yorkie developed an intestinal stomach disease at 8 yrs old. He was extremely bloated. We thought he would have to be put down but with Pumpkin we were covered. We put him on a strict diet and now he is doing good. All said Pumpkin saved our boy. 🙏😊
Fast reliable service
I decided to use Pumpkin after a stray cat found me. I named her Pretty Girl. After two months, I realized she was pregnant. She gave birth to 5 kittens, I decided to keep two of her kittens and friends took the others. Tragedy struck and Pretty Girl was hit by a car and one of her babies I kept (Little Bit) was attacked and killed by my neighbors dog. I contacted Pumpkin immediately and each person I spoke to was so kind.
Painless, fast processing of my claim.
Reliable, easy to use platform. I was able to get my bill reimbursed. Due to some missing information, they contacted my vet before I even did that same day.
Pumkpin insurance was great about paying all bills at 90%. I would recommend them as a pet insurance. The only drawback is that they are quite expensive, especially for a dog breed that I do have which is a English bulldog..
Always a good experience with Pumpkin Insurance. My kitty now has kidney disease and it's really comforting to know I have the support of insurance so I do not have to spare expense for my boy. It was a great investment to do for a few years so eventually it would cover health expenses. Pumpkin usually gets to my claims within a week and the money is deposited into my account the day the claim is reviewed. My one phone call discussing what was covered when I first signed up was very helpful and the employee was kind. All employees I have emailed with have been very pleasant and punctual. Can't recommend enough, just please understand it's an investment in the future and not something to get after your pet has been diagnosed.
Company paid as they promised they would pay, and they paid the claim quickly. Excellent customer service when speaking with representative.
Very efficient! Received reimbursement in less than a week. Also very pleasant and helpful with any questions or issues.
My first experience with pet insurance since we had mainly adopted much older cats and some with chronic health issues. I added the wellness coverage as well and his annual exam, fecal, rabies shot and standard cbc were covered. Filing the claim was quick and easy and payment was fast. I hope my cat has a long and healthy life but rest easier knowing I will never have to refuse necessary treatments due to cost since I am now retired. I looked long and hard at other companies, but Pumpkin was the best deal for my needs.
Always very prompt with processing claims . They keep in touch with notifications as to what’s going on .
Claims are easy to file, and payouts are quick. After my dog broke his paw, Pumpkin was there making sure we weren’t paying crazy amounts of money before the holidays.
The ease of filing a claim and the promptness of payment make Pumpkin the best by far.
Seamless service
Always a pleasure, love you guys!!! Thank you!!!
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