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Pumpkin Review

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Reviews 1630

Carl P.

2025-04-16

Great Coverage

Easy access

Marla

2025-04-16

Very informative and helpful agents…

Very informative and helpful agents assisting and explaining everything.

Patricia Theriault

2025-04-14

All my questions were answered in a…

All my questions were answered in a professional manner. Jennifer was awesome she knew what she was talking about. I wanted to call back because i needed to check how to cancel my other pet insurance. I called her back asked few more questions then sighed up .

Heather

2025-04-14

Explained everything well!

Explained everything well

MKW

2025-04-12

The representative was very helpful.

The representative was very helpful.

MARIA K

2025-04-11

Fast solution

Fast solution, good service.

Wanda

2025-04-10

Great customer service

Great customer service. Always friendly people on the phone available to update you on your claim or answer questions.

Andersons

2025-04-10

Easy to submit claims- not too long of…

Easy to submit claims- not too long of a turnaround for reimbursement for follow up appointments

Joyce and Rich Biondi

2025-04-10

…Maltese very sick.

Our Maltese was very sick and had iv fluids and tests to find out what was wrong during a week long time. They paid us in a reasonable time.

Cindy LeBrun

2025-04-10

Worth it!

Easy, quick, and as promised! I have two dogs insured and it pays for itself! Very happy and highly recommend!

customer

2025-04-10

This was the first time ever having…

This was the first time ever having insurance for our pets, and also the first time filing a claim. Pumpkin Pet Insurance is an awesome company to do business with and we are so happy we chose Pumpkin for our new puppy. It was not only easy to file a claim, but the turn around time for reimbursement was super fast. Thank you very much.

customer

2025-04-10

Pumpkin makes is so easy to submit…

Pumpkin makes is so easy to submit claims and are quick at refunding you any money. I have been with them for 4 years and never had an issue.

Momma Dee

2025-04-10

Very responsive and easy to submit…

Very responsive and easy to submit claims.

Kim

2025-04-10

Easy Claim Process

Very pleased with my first claim from Pumpkin. My cat was not eating and vomiting for a few days, and I was concerned that he had gotten into something and maybe had blockage. I was able to take him to urgent care and get the tests needed without breaking the bank. The claim process was easy and I was reimbursed quickly. Highly recommend!

customer

2025-04-10

Communication is great

Communication is great

Kimo Kuoha

2025-04-10

Well I just started with Pumpkin and…

Well I just started with Pumpkin and just added another dog that I adopted, right now I have nothing to really add but I love and like all I am getting from Pumpkin its been great and going well.

Mark

2025-04-09

The Rep

The Rep. seemed very knowledgeable about the products. It was pleasant to speak to her & she is very responsive.

Lenore DeSanto

2025-04-09

They staff is extremely nice and a…

They staff is extremely nice and a great help.

Joann Weinman Weinman

2025-04-09

Haven’t had caused to use you yet

Haven’t had caused to use you yet, however I am impressed by how you keep in touch with me on a regular basis. I will be taking my dog in for a yearly soon, so you will be hearing from me. Thank you for your concern.

Nádia Regina Araujo do Nascime

2025-04-08

Efficiency and clarity

Efficiency and clarity

Sharona

2025-04-07

Not yet used

I haven't had the opportunity to use your insurance as of yet so I cannot speak of how well you assist me with the financial part of my vet service.

customer

2025-04-07

Great Customer Service

We had an excellent conversation with representative regarding pet insurance for our dog.

Jackie L

2025-04-06

Super quick turnaround time

Super quick turnaround time

Mary

2025-04-05

What is Wellness covered is still…

What is Wellness covered is still sketchy to me.

Robert D

2025-04-04

Excellent service

Pumpkin has made it easier to know that my pets have the potential to be taken care of for the rest of their lives. It’s easy to submit a claim and a quick turn around time for claims. The service that pumpkin provides is a necessity to help with vet bills.

AirKat

2025-04-04

Overall Satisfied Customer

Polite, professional staff! Very pleased with the approx. 90% coverage and speed for my claims.

Meredith Jamry

2025-04-04

Great customer service!

Great customer service and timely reimbursements.

Dw

2025-04-04

I've had it awhile and never even used…

I've had it awhile and never even used it and my premium went up from $134 to over $160 a month!

MJQ

2025-04-04

Online filing was clear.

The instructions for filing were easy to follow. I did the process online & got messages back keeping me informed of the progress.

Sicuranza, John

2025-04-03

Pet insurance

Great company

Dave

2025-04-03

Excellent Service

Excellent Service

Luster

2025-04-03

Person I contacted for assistance in…

Person I contacted for assistance in accessing filling out insurance forms on line sent me link witch worked well. insurance payment was prompt. was a relief to have assistance in my dogs surgical bills after he ate turkey bones a neighbor had thrown out.

Y

2025-04-03

I can't say enough about pumpkin

I can't say enough about pumpkin. I will never forget how kind and sensitive they were when our doberman passed away. They made the exit process so easy and they sent their condolences. When we got our new pup, they honored our doberman and welcomed our new pup.

Steven Walther

2025-04-03

The claims department is easy to work with and fast on reimbursements

The claims department is easy to work with and fast on

Melissa Miles

2025-04-03

The personalized customer experience is phenomenal...highly recommend

The personalized customer experience with this company is stellar. My sweet pup was diagnosed with Addison's disease after a lengthy (and expensive) sickness. Pumpkin was so quick in processing claims and depositing funds that I was able to keep paying for vet services throughout the illness. Then when he swallowed a cat toy, the rep I spoke with told me exactly what was needed to complete the claim and offered to reach out to the emergency clinic to request it. She followed up with me with a phone call and an email and was very kind in a stressful situation. Every rep I've talked to has been so nice and extremely helpful. I would recommend Pumpkin over and over.

Fay.

2025-04-03

Staff was knowledgeable and friendly

Staff was knowledgeable and friendly. I got reimbursed in a timely manner.

customer

2025-04-03

Thank you!

Quick, efficient, supportive!

Stephanie

2025-04-03

Very happy with response time.

Once they reviewed the case, it took about two weeks to get the first Refund. Each claim after that was very quickly less than a week, very satisfied with response time. I would definitely recommend them. Anytime that I call with questions I’m greeted with really great response and kindness. Always asking about my pets.

Colleen Kelly

2025-04-03

My girl was diagnosed with cancer and…

My girl was diagnosed with cancer and Pumpkin has been great on paying promptly

customer

2025-04-02

Great service and informative

I haven’t file a claim yet. But just insured my pet Charlene o was so great she answered all my questions and helped me pick the right policy for me. My son and daughter in law will be picking up their new puppy in a couple of weeks and will definitely be calling pumpkin and Charlene to insure their new golden.

Michele Freda

2025-04-02

The people I talked to were very…

The people I talked to were very professional and helpful

Bella

2025-04-02

Truly the best pet insurance

Truly the best pet insurance, I used other larger companies and was a complete nightmare. Pumpkin is very responsive and process claims very fast. Have been with them since they first started.

Shiloh

2025-04-01

Great pet insurance

Great pet insurance, easy to file claims, and they respond quickly.

Mike & Toni

2025-03-31

Very easy to understand website!

Very easy to understand website and sign up. Plans are very customer adaptable, like a buffet, pick what you want & forget the rest. Excellent email communication and patience in waiting for me to send records. Pumpkin is my rock in my house full of chaos.

Shaun Johnson

2025-03-30

Staff was understanding and patient.

Staff was understanding and patient.

David

2025-03-30

What made my experience great well…

What made my experience great well getting a check back

Al L.

2025-03-29

Waiting period applies

There is a waiting period that applies, so do not think you can bet this insurance and use it in less than a couple of weeks. Did not really look for fine print, so it may be in there somewhere, but it was not something that jumped out at me.

Lacrethia

2025-03-26

Great experience

It was very easy to understand and pick which plan would be most beneficial for my furbaby.

L. Stone

2025-03-25

Quick response.

Received my claim reimbursement very quickly. Easy to upload claims.

S Krisko

2025-03-25

Kindness

Kindness, patience, and staff clarifying things for me. I was thrown for a loop when Nationwide decided not to renew my car's policy. Plus you got great recommendations for friends of mine.

Nancy Mikeska

2025-03-24

My first experience with a Pumpkin Claim

The process to submit a claim was simple, took a picture and uploaded it to the site. I received reimbursement for eligible expenses within 2 days via direct deposit into my bank account. This was so easy!

John lewcustomer

2025-03-24

Excellent Jen Byran was great answered…

Excellent Jen Byran was great answered my cowers. Gave me options for my pup

Abbie Szulewicz

2025-03-22

Very easy to start a new plan

Very easy to start a new plan. The process was easy to navigate.

Kevin Bregler

2025-03-21

Fast service

Fast service, no issues at all!

Octavia Wood

2025-03-19

Pumpkin is great they answered all the…

Pumpkin is great they answered all the questions I had and helped me to understand the insurance plan better for my fur baby!

customer

2025-03-19

So easy and great response time!!

So easy and great response time!!

Francine Rizzi

2025-03-18

Made it very understandable what the…

Made it very understandable what the insurance company covers

Laura and doggie Arrow

2025-03-17

Satisfied

I am really happy with Pumpkin insurance. They are very quick to reimburse you.

Joy Woodruff

2025-03-15

Assistance I received was helpful

Assistance I received was helpful. Response to my claim was handled quickly. Good overall experience.

Roel Daza

2025-03-15

Great company and people who cares

Great company and people who cares. I recommend you to my friends.

customer Diana

2025-03-14

Quick and Hassle-Free Claims Process

Filing a claim with Pumpkin was a seamless process, and I received my reimbursement check promptly in the mail.

Daver

2025-03-14

Quick and Fair

I feel like Pumpkin has been very helpful and honest, and is allowing us to maintain our pet in the best health possible. Their claim review process is pretty quick, and we receive payments with a reasonable turn around time.

Claudia

2025-03-10

Easy to sign up -Insurance

Easy to sign up. Awaiting affective date to use.

A. HILL

2025-03-10

INSURED WITH INTEGRITY

Pumpkin is head and shoulders above any other pet insurance. During my dog’s difficult battle with cancer at only a little over a year old, Pumpkin always delivered on the terms of my policy making that time a little easier to endure. If it wasn’t for their level of commitment and customer service I would have lost my dog much sooner. At a minimum I was able to give him a fighting chance to survive. Pumpkin was the genuine companion of support.

customer

2025-03-08

Claim processed quick

Claim processed quick! Great experience!

customerGary Seibert

2025-03-07

I spoke with Erin your representative…

I spoke with Erin your representative about filing a claim [ I'm not good with computers ] and what to claim. She was very helpful and genuinely concerned with me and Charlies problems.

Linda

2025-03-07

The experience was great from the start…

The experience was great from the start with Amanda DeSimone who got me all set up. I greatly appreciate all the support that is available for customers and for the ease of submitting and getting reimbursed for claims. Thank you!!

Scott Reilly

2025-03-07

Got reimbursed quickly and easily!

Got reimbursed quickly and easily!

KWT

2025-03-07

I recently went through a very scary…

I recently went through a very scary time with my dog. I thought I was going to lose her. It was so nice to not have the stress of how to pay for all the vet visits added to the stress and worry of trying to figure out what was going on with her.

Kara R

2025-03-07

Pumpkins web page is easy to navigate

Pumpkins web page is easy to navigate. The break down of what is paid out is very clear.

Tirelli

2025-03-07

This was my first claim I’ve had to…

This was my first claim I’ve had to submit and it’s something I don’t want to do because I love my pup and don’t want anything bad to happen to her! That being said, I am so happy to have this insurance. The claim process was simple and it was a quick turnaround. Everyone I dealt with was fantastic! Would recommend pumpkin to anyone with a pet. I wasn’t sure if I needed pet insurance as paying monthly was just something I thought i was wasting money on, but after I get my emergency vet bill I was more than happy that i had this insurance. Thank you pumpkin!

customer

2025-03-07

The process to submit the claim is…

The process to submit the claim is pretty smooth and quick. The customer service is quick in responding too and nice.

Springer's Mom

2025-03-07

So Far no hassel and helpful

So Far no hassel and helpful

customer

2025-03-06

Life Saving

Thanks again Pumpkin for enabling us to save the lives of all 3 of our kitties. We pay for that peace of mind, and you guys follow through. <3

Megan

2025-03-06

Quick response.

Quick response.

Karen Kostek

2025-03-06

Fast

Fast, efficient response to claims filed!

Paula Lemay

2025-03-06

Peace of mind

It is nice to have peace of mind that we can take the best care possible of our pets, and especially in unexpected and emergency situations.

Blake Henke

2025-03-06

Our claim was handled quickly and…

Our claim was handled quickly and fairly and understandably.

Le

2025-03-06

Polite and informative

Polite and informative. Helped save me money and put my worries for my cat at ease

Marvin Bourdier

2025-03-06

Grate insurance has everything I need…

Grate insurance has everything I need for my baby boy

Lenora

2025-03-05

Excellent customer service!

Excellent customer service!

Teresa Reichek

2025-03-04

Pumpkin made the claim process so easy

Pumpkin made the claim process so easy. They did exactly what they advertised. The reimbursement was in the account as soon as the claim was approved which was within a day!

Thomas Wiley

2025-03-03

Pumpkin is always great

Pumpkin is always great! Keep Us informed on what covered. Processing our claims quickly

customer

2025-03-02

Always helpful and efficient

Always helpful and efficient! Thank you!

Steven Berkus

2025-03-02

Expedited handling of the claim really…

Expedited handling of the claim really stands out!

D. Brown

2025-03-01

No Hassle

Filing a claim was extremely easy and the process was very fast. No hassle, processed in one day.

Iram

2025-03-01

Great customer service

Great customer service. Everything was explained in detail.

J Redmond

2025-02-28

I haven’t actually used it yet but…

I haven’t actually used it yet but upgrading my plan for this next year was easy enough

Andrew Battiston

2025-02-28

Claim was handled in a timely manner…

Claim was handled in a timely manner and customer service was terrific.

Dane Johnson

2025-02-27

Pumpkin is there for Bear…

Pumpkin has been a life saver for Bear (and her parents which would be us) after she was diagnosed with inflammatory bowel disease. She needs long term medication and a prescription diet and Pumpkin has been there for us and I recommend them to any pet owner, to help offset expenses for an unexpected medical problem or accident.

Bob

2025-02-27

Pumpkin

Wonderful experience

customer

2025-02-27

Great costumer service and always there…

Great costumer service and always there when you need them.

customer

2025-02-27

Speed

You got the claim settled properly and quickly

customer

2025-02-27

my claims were handled transparently…

my claims were handled transparently and efficiently

Amaria

2025-02-27

Reliable and fair pet insurance

I’ve had my two cats insured with you for a while now, and I’ve been very happy with the service. The reimbursement process has been fair and straightforward. I also appreciate that annual price increases have been reasonable so far, which is a big reason I’ve continued to stay with your company rather than looking at other options. Because of my positive experience, I have already recommended this insurance to other pet owners and will continue to do so. As long as you keep providing fair pricing and reliable coverage, I plan to remain a loyal customer.

Robert Kelley

2025-02-27

The rep was very professional

The rep was very professional, definately knowledgeable, and explained all areas of pet insurance, what was/not covered. Excellent rep for your organization.

Tony

2025-02-27

Happy

Very happy with service and people I have connected with

Edwin

2025-02-27

Overall great experience with company

Overall great experience with company. Paid claims quickly. Reasonable premium prices considering the age of my cat. Even sent a memorial candle after he passed away. Very caring.

Nancykay

2025-02-27

Highly recommend Pumpkin

Very easy claims-submission process. I've had to submit multiple claims due to our pup's liver issues & they've always reimbursed per the policy- I've not had a problem in the last several years. Additionally, the communication from Pumpkin is always very prompt. I did a lot of research before choosing this company and I've been really pleased.

Linda W.

2025-02-27

I am so grateful for Pumpkin

I am so grateful for Pumpkin. We had a horrible scare and surgery with our blessed pup, thank goodness Pumpkin was true to their word and policy and did not add more stress to an already sad situation.

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