Pumpkin Review
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Reviews 2364 
Robert
we heard a lot of good things from our…
we heard a lot of good things from our vet about your company and did a little research ourselves and we are happy with our choice
Adam
Quick, Efficient, Fair
It was quick, efficient, and fair!
Ajay Sharma
Really fast reimbursement
Really fast reimbursement
Barb
Fast and easy claims.
Fast and easy claims.
CAROL ANN
Pumpkin insurance is wonderful
Pumpkin insurance is wonderful! Their customer service is very quick to answer and professional and knowledgeable. They always pay my claims quickly and I haven't had any problems with that. Highly recommend!
Ruth Garn
Awesome company
Awesome company! Easy to work with for reimbursements. Claims processed in a timely manner.
Rachael
We will see how it goes
Not super thrilled about my claim being handled
Lisa
Quick reimbursement
I submitted my expenses and had reimbursement so quickly.
Menyon
I like how quickly you send a check as…
I like how quickly you send a check as soon as I put in a claim. Everything goes in so nice and smoothly.
Rocky
The process was simple and quick.
The process was simple and quick.
andre
Just overall ease of getting the…
Just overall ease of getting the insurance
June
Fast refund!
Fast refund!
Deborah
Pumpkin Customer Service was excellent…
Pumpkin Customer Service was excellent and payment was swift.
Joe
Very happy with Pumpkin insurance
Very happy with Pumpkin insurance, have recommended this to all my pet-owning friends.
Priscilla K.
Quick Claims Processing
First time having pet insurance and didn’t think I needed it. However, I’m grateful to have it as my puppy became sick. He’s had X-rays, blood work, ultrasound, and an endoscopy all of which have been covered by Pumpkin. The claims submittal is user friendly and response time expedient. You won’t regret signing up.
Gene A
Whenever I call with a question, all of the people I've talked to are so kind and helpful. I was so impressed that my claim was processed so quickly. I would highly recommend Pumpkin Pet Insurance!
Whenever I call with a question,
Akoallday
I could not be happier with the quality…
I could not be happier with the quality and speed of service provided by Pumpkin Pet Insurance. As a pet parent, knowing that I don’t have to struggle with the high costs associated with emergency veterinary services allows me to get my pets the care they urgently need without the added stress of trying to figure out how to pay for needed care.
Carol
Pumpkin has always been quick and fair
Pumpkin has always been quick and fair. The direct deposit is awesome!
Christine
Excellent coverage and service
Excellent claim service! Very quick and easy process and I will recommend to everyone with pets!
Deborah
Very happy
Very happy with Pumpkin. Retuned emails quickly. Paid claims quickly.
Jean
It's fast and easy to file a claim and they're on it!
I've had Pumpkin for a little while now. This is the first time I've tuned in a claim. It was for the annual wellness check up for my dog, Remy. They were quick to acknowledge the claim and got a check out to us right away. It was so easy to file online, just follow their steps. Thanks, Pumpkin!
Katherine Barry
Ease of use & explanations on specific…
Ease of use & explanations on specific areas.
Giovanna
Excellent very happy
Excellent very happy
Harold Bryant
Quick payment
Quick payment. Explanation of allowable clams.
Janet
I always have prompt and friendly…
I always have prompt and friendly feedback on my claims. Fair assessments have been done.
Lisa
Storm & Shadow are protected
The agent, Jennifer was very patient and helpful. She answered all my questions and found the best policy for the new additions to my family. I hope I'll only have to use it for wellness care but I'm relieved that I have coverage just in case.
N. Kerner
prompt service
prompt service
KH
Peace of mind!
The website is very easy to use, and claims are processed quickly! It allows me to focus completely on my pet and her health needs and not have finances be my first concern.
Clare
You are always prompt
You are always prompt
Caroline
Very patient and personable
Very patient and personable. Easy to communicate with
MICHELLE W.
We had a couple major unexpected bills…
We had a couple major unexpected bills due to emergency surgery and Pumpkin expedited the claim within 24 hours. We honestly didn't even know this was their policy and recommend them to all our friends & family.
Max
Great pet insurance
Pumpkin made submission and reimbursement easy. They have supported our elderly kitty for urgent care as well as recent set of sophisticated diagnostics to identify root cause of a medical issue.
Kulsoom
Quick reimbursement
Quick reimbursement
Jaqi
Great customer service
Very easy and efficient way to submit claims online.
Patricia
Peace of mind
Having Pumpkin Insurance is very helpful, knowing that most of my cats appointments are covered. The cost of everything is going up, and it’s nice to know I have a cushion, in case my cat needs more than a checkup!
Michael
Very easy to submit a claim and get it…
Very easy to submit a claim and get it approved. It took less than 24 hours to get paid for my pet’s surgery.
Ashley O.
No stress, just efficient
Just incredibly fast and efficient. I wasn’t stressed about this process and was able to focus on my poor sick kitty. Thank you so much.
Gloria Neisinger
Excellent experience
This pet insurance company is extremely fast and reliable. They process your claim very quickly and keep you posted on the status. Highly recommend.
Scotty Moore
Incredible service
Incredible service. There was no wait. Had the money the next day. Amazing
Suzann
Easy claims processing, efficient and fast
The company had made an error and paid me for a claim that I should not have been paid for. They informed me but informed me they would not seek reimbursement. They have been extremely honest. Claims are processed very quickly and they are very efficient.
Marilyn
The response was exceptional
The response was exceptional. Could not believe how fast I received my reimbursement!
Bob Brooks
I just bought the insurance which…
I just bought the insurance which doesn't begin until 11/1/25. Yet you want me to review it. Heck I have not even received any detailed information.
customer
Extremely fast and easy claims process!
Extremely fast and easy claims process!
Courtney Alvarez
Pumpkin has been very helpful for my…
Pumpkin has been very helpful for my kitties and my wallet. I’m so thankful to have this insurance.
Marilyn
I've been with Pumpkin for five yearss…
I've been with Pumpkin for five years and getting this insurance for my senior cat was the best decision I ever made. Well, except for adopting my cat. I've never had a problem with getting reimbursed for any invoice. Whether it's a couple of hundred dollars or thousands. I put in three claims a couple of weeks ago after my cat needed bloodwork and x-rays at her regular vet. I then needed to bring her to the emergency hospital later the same morning for an ultrasound and echocardiogram and that visit was close to a couple thousand dollars. Then there was a claim for a couple hundred dollars for her regular medication. I was amazed that Pumpkin expedited the emergency hospital invoice and I was paid in under 10 minutes. I am truly grateful that Pumpkin allows me to be able to give my now 19 year old cat the best care.
Jennie
Prompt review
We appreciate the prompt review and reimbursement in a timely manner.
Gloria Martinez
On 10/11/25 Robin provided Excellent…
On 10/11/25 Robin provided Excellent customer service!!
Margie
Very quick reimbursement
Easy to summit a claim. Very quick reimbursement.
Kimberley Thornton
Highly recommend
They have always been fast with reimbursement. I've been using them for about 3 years now and have no complaints. Highly recommend.
Tanya
Fast claim approval & peace of mind
Pumpkin processes and pays claims pretty quickly. I am glad I chose it for my dog’s pet insurance. It’s worth the peace of mind to know she’s covered, if anything happens.
Lisa
Responsive and efficient
Responsive and efficient
Richard
Quick Claims process
We were pleasantly surprised that Pumpkin processed the claims on our dog so quickly. Thanks Pumpkin for the piece of mind you provide for our furry companion.
Rae
Glad I have Pumpkin Insurance
The guidance and ease of processing my dog’s first claim, the friendliness and knowledge of phone assistants, the excellent communication, and the amount of covered expenses were all very much appreciated. Top notch.
Brett
Swift handling of claim and was paid…
Swift handling of claim and was paid with no surprises
Diane Dowling
Response to claims is quick and fair
Response to claims is quick and fair. It's a huge relief to know that I have the insurance and that the company keeps its word.
Jessica
Seamless communication when I have…
Seamless communication when I have needed to talk to someone live. Reimbursements do not take long
Karen
Claims are received and acknowledged…
Claims are received and acknowledged quickly. Within a day or two they complete the processing procedure and you are notified. I have yet to have to give any additional information over a screen shot of the bill. Truly the best pet insurance I have ever had.
Kathy
Easy to submit vet bill
Easy to submit vet bill
Carol
Easy
Very easy platform and claims are completed in a timely manner. Pumpkin provides exactly what is promised.
Davin
Best decision I ever made
The entire experience was so easy and reimbursement was so fast. This was truly a hassle free experience. I cant recommend this company enough.
Kelly Carver
Great people easy to work with however…
Great people easy to work with however I have found you ask for the same information multiple times.
Carleen
Pumpkin.care IS THE BEST!!
Pumpkin.care IS THE BEST!!! We had Pumpkin.care for our last doggy as well. Best decision EVER! My husband and I recommend Pumpkin.care to EVERYONE! Even if we're not asked. We just tell EVERYONE... You should get pet insurance and you NEED to go with Pumpkin.care! They're THE BEST!!!
Mohammad
Rating Pumkin Insurance
Pumpkin Insurance has a fairly clear and well defined policy. They make sure that your claims are promptly taken care of. They stay in-touch with their clients in cases such as when claims are filed and/or new products are available. Pumpkin is highly recommended for your pets!
Deborah Keyes
Excellent Customer Service
Rosa was very informative and gave me all of the information I needed to make a decision. She was extremely patient and answered any questions I had. She has a very friendly personality.
KP
The claim was processed promptly
The claim was processed promptly, and I receive payment within a few days of submission.
Bonnie
Quick and easy.
It was quick and easy. I submitted my claim with photos of my vet bill. I was reimbursed within days.
Lysa
Such a fast turnaround!
Your processing time from submission to payment was so fast!!! Thank you
Liz
Claims paid out in 72 hours
Claims paid out in 72 hours! Just wow
Christina Castro
Pumpkin is great
Pumpkin insurance is great. When I submit a claim they process and review it very quickly. They are professional and fair. I would definitely recommend them to anyone looking for Pet Insurance.
Lona
You guys rock!!
You guys rock! I put in the estimate ahead of time before my cats procedure, got it approved. When the time came to submit the paid invoice and the medical records of the procedure I was paid so fast. The next day I was reimbursed back and paid my credit card. Thank you! Made my life easier.
Rachel
Easy to sign up
Easy to get signed up and see all they offer
Danielle
Yes, please!
Easy to enroll, simple to understand and incredibly reasonable rates for each option level!
Karen
Pumpkin processed my claim very fast
Pumpkin processed my claim very fast. Was sent an email in just a few days and later I received a paper copy in the mail with all the details concerning my claim.
Elaine
I’m very glad I chose Pumpkin
I’m very glad I chose Pumpkin. Fast claim processing and excellent customer service.
Blythe
Got my claim money real fast
Got my claim money real fast
Raymond Cendroski
Fast attentive service
Fast attentive service
Lori
Very fast payment on claims
Very fast payment on claims. I’ve submitted two claims since getting pumpkin insurance and can’t believe how fast they pay out. Great customer service too.
Raymond Brewer
Good job on everything Inspector send…
Good job on everything Inspector send me everything. Thank you.
Nayantara
Prompt reimbursement professional agents
We have had Pumpkin insurance about 4 years now and they continue to be the best investment in our dog’s life. The claims process is quite simple. If you’re looking for hassle free insurance, I would recommend Pumpkin.
Nancy
They stand by their word!
This is the first pet insurance that actually care and stand by their promise to reimburse for services they say they will!! I have had others with previous dogs but Pumpkin is by far the BEST!
Sherry
I appreciate the prompt review and…
I appreciate the prompt review and reimbursement.
Danny L and Lois H Nelson
My pet insurance experience.
The process is very easy to submit a claim and payment was quick. So far I love it and I have only had to use the essential portion .
Robert Friberg
IT WORKS!!!!!
IT WORKS!!!!!
Angela H
Best pet insurance ever!! …
I researched a lot of pet insurances before I chose pumpkin. Your plan seemed to fit my needs, present and future, and I have not been disappointed one bit! I have recommended this insurance to all my dog parent friends and my vet due to the comprehensive plan, customer service and fast reimbursement. I am so happy I have this insurance.
Reginice
My experience was awesome
My experience was awesome. She was very professional answer all the questions.
Joan
Pumpkin makes Pet insurance Simple
Pet insurance is very confusing, but Pumpkin makes my submitting a claim and getting it paid very easy. The turn around of submitted invoice to getting paid is done very quickly.
Peter Moore
Better than human insurance
They paid every covered claim without blinking an eye, including a very costly tumor removal surgery in March, and then barely raised premiums for the next year. It literally brought me to tears to think how they made what has otherwise been an incredibly difficult time just a little bit easier for us.
Carrie
Ease of claims and fast
Ease of claims and fast, reliable service. Pumpkin will also contact my vet directly if I’ve forgotten anything. In these busy times, that’s a plus!
Janee
Easy and fast
Easy and fast
Tara Lee
It’s been a rough year
One of my dogs has had a difficult year between an unexpected bloat and now an unknown liver issue. Pumpkin has processed my claims within minutes, getting me back money I didn’t expect to spend. Thank you, Pumpkin!
Diane Primavera
My experience for the first time with…
My experience for the first time with pumpkin was wonderful everyone did everything and anything to make me comfortable and tell me what I need to do they take care of my Bella as if they had her for themselves thank you
Phyllis
I love Pumkin
I love Pumkin, very attentive, courteous, respectful.. claims were handled in a timely manner.. emails were answered within an hour and concerns taken care of!!
Jeanine Duda
Always a great experience with pumpkin
Always a great experience with pumpkin. Great customer service
Kim B.
Pumpkin insurance meets and exceeds
Pumpkin insurance meets and exceeds my expectations for my pet. It is straightforward when it comes to claims based on my policy. You pick the level of reimbursement when you sign up. Pumpkin follows through without any hassle and quickly reimburses you. This is a high priority for most people. Kudos to Pumpkin for giving customers peace of mind during a stressful event.
Debra
Pumpkin has made it very easy to upload…
Pumpkin has made it very easy to upload medical bills and get reimbursed. They are very responsive with any questions or issues. It’s a pleasure to do business with them.
SANDRA H.
Paisley
Easy to use site.
Melody
Excellent insurance that actually pays
Excellent insurance that actually pays
Nicole
What would the world be like if everything worked like this
I have never had pet insurance before but call my vet to ask for suggestions. They mentioned pumpkin so I checked them out online. I liked that they offered preventative(wellness) coverage. When I took my cat to the vet for his wellness appointment that day I submitted the invoice to pumpkin. By the next day I knew what they would reimburse and why. By the second day I had the funds available in my account. If human insurance worked this well and quick I think less people would complain about it.
Rita Roselle
Excellent dog insurance
After the initial few months of getting all the proper paperwork submitted by myself and his Vet (I wasn't aware they also had to submit paperwork to you), we are extremely pleased with Pumpkin and the quick turnaround of reimbursement for our qualified bills.
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