Pumpkin Review
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Reviews 1519 
Robert
A Good company
A Good company
customer
Representative was very helpful and…
Representative was very helpful and curious
customer
Great reimbursment and low deductible…
Great reimbursment and low deductible options, my only constructive critique that comes to mind is the annual coverage can be costly if you increase the coverage beyond 5k if you have 90% reimbursment and a 100 dollar deductible.
FAWaldrop
Pumpkin is gold star❤️❤️
I now have 3 fur babies insured with Pumpkin. All chows, 9, 2 & 3 months old. I readjusted the coverage & added the puppy. The process was very easy, all questions were answered by a very knowledgeable & reassuring person(I wish I could remember her name, she was great! Every time I talk to Pumpkin..all my questions or concerns are taken care of quickly. Thanks…
Nichole
Love it so far
I've only just started with Pumpkin, but I opted for the preventative plan as well and was reimbursed quickly for my cat's well visit cost as well as the cost of one of his vaccinations.
Terry Ann Noelle’s mom
Charlene was very helpful and…
Charlene was very helpful and knowledgeable. She answered all my questions and helped me get the right insurance for my fur baby.
Kris A
Great first impression
Great first impression. Easy to file claim, and easy claim reimbursement.
customer
pumpkin dog inurance
Good telephone conversations. I'm not very computer savvy so time will tell if I can submit bills to them. I will update after I use the policy. Hopefully it won't be anytime soon.
Berry thorn.
Ease of submission
Recent . Emergency medical need for the Dog was an easy insurance claim submission.
Tony Daviscustomer
Fast and prompt service
Fast and prompt service
customer
The rep I talked to was just incredible
The rep I talked to was just incredible
Lucia
My claim for Nacho the pug
My claim for Nacho the pug I needed help with the claim and they help as soon I asked for it, then I have to call for help and they took their time to help me to do it right. I am very happy with Pumpkin Insurance. They reimbursed me in a timely manner.
Ashley H.
Hands down the BEST pet insurance!!
Pumpkin Pet Insurance is the absolute BEST!! They make it simple to file claims, and the reimbursement is made quickly. Their customer service is top notch! Pumpkin allows us to concentrate on the care of our fur babies without fear of not being able to pay for what they need. I recommend Pumpkin to everyone!
Eric Taylor
Just getting started
Just getting started
JAMES COFFEY
Kept me informed about my claim and…
Kept me informed about my claim and covered some of my expenses.
Jackie
Great service
The service was very professional and very helpful. It was so nice to have such pleasant employees.
Eryn
Great service and peace of mind
I’ve only had good experiences with Pumpkin. The plan covers what I need it to cover, and their customer service is top notch. My premiums did go up a little this year but we use our plan somewhat frequently so to be expected.
TL
Great benefits!!
I love that I receive a partial reimbursement for taking my cat to the vet. I got my check in the mail in less than 2 weeks after submitting verification of service.
Anjoe
It’s okay
It’s okay , sometimes you guys take to much time to reimburse the money
Gail
I was able to get the policy I needed.
I was able to get the policy I needed.
customer
Every claim i have put in after the…
Every claim i have put in after the first has been very quick to be settled! Putting in a claim is easy as well!
Victoria Colandra
It was easy to complete
It was easy to complete
customer
Easy submission for reimbursement
Easy submission for reimbursement. Payment was approved quickly and check was received in a timely manner.
Edina Gallovits
I have been using pumpkin pet insurance…
I have been using pumpkin pet insurance for a year and I’m very satisfied with their service. They are very friendly and quick to respond to any questions you might have. Also, their reimbursement process is fairly quick.
Beverly Cronin
Prompt reimbursement
I have the wellness plan for my 2 year old Jack Russell Micah and opted for the direct deposit reimbursement. He was seen by my vet 12/25, I submitted the claim on line 12/27 and the money was in my account 12/30. Pumpkin was recommended by my vet and I am very glad I enrolled him in the wellness and illness/injury policy.
customer
Service was fast and easy to file my…
Service was fast and easy to file my claim great coverage too
Litchfield Gardener
Simply the best!
I’m grateful to Pumpkin for your support and for your generous response to my claims. Very glad I chose Pumpkin. Thank you!
customer
They have processed and paid our claims…
They have processed and paid our claims quickly. The submission process is easily accomplished online.
itsmeinaz
It's security
I know I pay a premium for it, but the reimbursement is good. I feel some comfort knowing that money won't get in the way of caring for our pet.
Sima
Excellent Customer Service
Excellent service, professional claims and customer service representative. Ease of doing business.
Amy Misera
Pay quickly
Reimbursed for office visit
Marvin Marks
So far, so good!
So far there has been a fair assessment and payment of my claims. Prompt response and friendly, helpful people on the phone.
Richard Hillmer
Customer service is so friendly and…
Customer service is so friendly and very helpful.
customer
We are very happy with our Pumpkin Pet…
We are very happy with our Pumpkin Pet insurance for our two cats, Thelma and Louise. Pleased with items that are covered...and timely reimbursements.
Gerri
Great experience
Quick turnaround time and easy to file claim. Thank you!!
Mimi Pizarro-Logsdon
Happy I chose Pumpkin for my dog!
I am extremely impressed and happy with the customer service and the quality, and quickness in which Daisy’s submitted invoices are processed. The insurance is top notch! Thank you!
customer
Fast and easy!
Fast and easy!
JustAnswer Customer
I was happy with the whole process
I was happy with the whole process. I would like to get a copy of the insurance. Can you mail or email me with the contract.
Christina
Taking care of a sick pet
Caring for a sick pet is already challenging, and the last thing I wanted to worry about was the cost of treatment. Fortunately, I didn’t have to. I felt confident moving forward with the necessary surgery and was reimbursed so quickly that I barely had time to stress about it. I never think twice when asked if I have been happy with our decision to go with Pumpkin. The answer is always a resounding yes!
Corina M.
Easy process
Easy process to sign up my cat. I really like the online comparison to other pet insurances. Very helpful!
customer
While we are new with Pumpkin and have…
While we are new with Pumpkin and have just submitted our first claim, I will say that the enrollment was easy with the help of Amanda.
Lisa
Very good experience
Very easy to submit my claims. My claims have always been covered according to the guidelines of the contract. Customer phone service is always very friendly and helpful.
Charity
Pumpkin has been great every time with…
Pumpkin has been great every time with communication and claims process
Linda Neer
Quick reimbursement
Quick reimbursement
customerBarbara Martinelli
That your refund is done within a week if you do direct deposit
so helpful. Walked me thru the claim process
Meloney stowe
Good variety in price points
Very helpful customer service.
Nancy Staples
How fast you reimbursed me for my cat…
How fast you reimbursed me for my cat bill.
customer
Easy on about all fronts
Easy on about all fronts, prompt payments. I really trust your service and would recommend to anyone.
customer
I choose you!
It helped us financially in difficult times. I am very happy to have found a good insurance. They took our elderly dogs that other company wouldn't. Thank you and we look forward to many years with you! For those looking for affordable and honest insurance for your fur babies this is the one!
Chris L
Great company
Very prompt with claims and payouts. Great coverage, very happy with them!
Patrick Merrill
Prompt and efficient handling of…
Prompt and efficient handling of claims. Very friendly and responsive company. Good web site. Wishing our premium wasn't going up 20%, but understand the cost of doing business.
Sandra
When Abby needed a vet she was there
When Abby needed a vet she was there. The reimbursement was immediate. Thank you Pumpkin!!!
GEORGIA BENADOM
Response to claims was very satisfactory
Response to claims was very satisfactory
Johnny Bailey
Life saver
Great customer service, and quick pay out. Pumped kin is literally the reason our kitty is alive without us going into financial ruin 10/10 recomend
Salman
Helped my cat a lot!
Fast response and refund. No hassle once claim submitted. My cat needed emergency surgery and having the insurance was well worth it.
Yvette Elliard-Liburd
Buttons
The company did well the first couple of claims. They were quick and accurate. The past few clams not! I am still waiting for resolution of claim from 12/28.24. Also, not sure why claim was not paid for a Urine Analysis. I understand no pre-existing conditions, but a dog can get an infection anytime.
customer
Kelli Noss was very fast and helpful
Kelli Noss was very fast and helpful! :)
Carmella CherpockPaycustomer
Very reputable company.
Very reputable company.
for your order
Easy
The online ap was easy to use. Was able to register all three of my cats. I like that they have a 15,000 a year coverage option.
Lynda Lyons
Switched from nationwide
Kevin's assistance with setting up new policy made the process very smooth and easy
customer
Fast reimbursement
Fast reimbursement! The people that answer the call are wonderful.
Bubba & Bella
Can I Give 10 Stars?
From the renewal process to the claims submission, Pumpkin has made every piece of my experience pawsome!
KWT
Worth Every Penny
Cannot say enough positive things about this insurance company. So easy to work with and great customer service.
Tesla Dawn
Truly Amazing!
I have no corrective or constructive criticism for Pumpkin. They are truly amazing and I will have a policy through this company for every pet I have for the rest of my life.
customer
Easy to enroll and navigate and submit…
Easy to enroll and navigate and submit claims.
Phillip J Martinez
Being reimbursed properly
Being reimbursed properly
Blake Boyd
Great company
Great company. Excellent coverage and Pumpkin pays quickly. Highly recommended!
Robin G
Affordable & trustworthy
Pumpkin Pet Insurance is great for your feline. My 5yr old kitty got an infection & they covered the vet bill. Thank you!
Debbie Keen
The claims process was easy and I was…
The claims process was easy and I was reimbursed in a timely manner!
Patricia Mirabelli
This company employees excellent…
This company employees excellent customer service people. Always so willing to help, resend forms, work on forms with you. It was just a wonderful experience in a tough situation.
Satisfied Customer
Pumpkin is a good pet insurance company!
Easy to submit claims. Prompt processing of claims with fair determinations. Helpful reps when speaking by phone or contacted by emails. Website is easy to use. Pumpkin is a good company!
SmashTripp Dale
Process for filing a claim is simple
Process for filing a claim is simple, everyone in customer service was kind and pleasant and helpful. Reimbursement was easy and quick. Very pleased!
Helgas Mom
Loving Pumpkin
Have had a great experience so far! My pup had gotten sick after a visit to the dog beach. Pumpkin Helped cover the $1000 vet bill. Thankful for them! :)
customer
I love how easy it is to submit claims…
I love how easy it is to submit claims and what is covered
David Lovitt
Efficient and Timely
Claim was filed, reviewed, and properly executed within 7 days. Well done!
DICK REBOZZI
Showing of love for new client “Queenie”
Showing of love for new client “Queenie”
Pascale Coucy
VEry reliable insurance.
VEry reliable insurance. Always caring and knowledgeable on the phone. Efficient, kind and helpful.
Jen
It's so easy to talk to customer…
It's so easy to talk to customer service if I have any issue & they're resolved right away. It's also easy to use and I take comfort knowing Finch is covered
Lesa Alston
Support in a stressful time
It was such a stressful time but having the Pumpkin team behind us offered us so much hope and support. If it weren't for them, I don't think my fur baby would still be with me. How do you thank someone, company for that?
customer
Pumpkin has been wonderful
Pumpkin has been wonderful! We took our dog to the emergency 3 times last year due to stomach issues. We got reimbursed 90% with no issues. Totally recommend it, excellent customer service!!!
customer
Pumpkin claims processing is really the…
Pumpkin claims processing is really the best I have seen. Submitting claims and backup documents is very intuitive and quick.
Kevin
No questions and paid promptly per my…
No questions and paid promptly per my contract.
Andri
Always pays and eases my mind on Making…
Always pays and eases my mind on Making decisions for care for my Belgian Malinois.
customer
The customer service is great
The customer service is great, the prices on policies is also good. I'm happy my fur kids are covered.
Debbie
Pumpkin was wonderful to work with
One of our dogs had to have a major surgery this past year. Pumpkin was wonderful to work. They communicated well and always reimbursed me for covered medical expenses in a timely manner. I will always have Pumpkin Insurance for my pets.
customer
Excellent customer service.
Excellent customer service.
L Brown
Policy easy to read and timely update
Policy easy to read and timely update
Jeffrey Hardin
Your waiting period should be announced…
Your waiting period should be announced in advance. I know that many people are not forthright and get insurance after the fact. I signed up for my dog for the long haul and I would have paid the whole year upfront. All i want to do is bring my dog in for its annual check up and add on services i ordered when I started the insurance.
Deb
Customer Service
I was able to speak to a person and not just an automated message. The representatives seemed happy to answer any questions. Great customer service.
D Hunt
Pumpkin Pet Ins. Feedback
I was surprised at the deductible. I wasn't expecting that. The reimbursement payment was a little slow to receive. All considered, it seems to beat the competition. I'm satisfied.
Tricia / Sean Hayes
Claim process is very easy
Claim process is very easy. Refund in account within 4 days!
customerVirginia
Very helpful with my first claim
Very helpful with my first claim
Deb McElroy
Very helpful team!
I am a new Pumpkin customer and needed help figuring out the claims process. They were extremely caring, helpful and efficient. I am very appreciative!
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