Pumpkin Review
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Reviews 2712 
MAC
Fast reimbursement .
Fast reimbursement .
DAVID
We haven't used any services yet
We haven't used any services yet. Can't really comment at this time.
Pia
1/2026 Pumpkin has been a great choice…
1/2026 Pumpkin has been a great choice for our family. Our baby had TPLO surgery, a very costly procedure and Everything was handled quickly and efficiently and they really come through! I would recommend Pumpkin Pet Insurance to everyone! Pia Parsons and Zoey
Omi
Fast reimbursement
Fast reimbursement
Arizona
The pre treatment estimate process
The pre treatment estimate process was quick, easy and reassuring. It calmed me to know his treatment plan was approved and would be covered before he had it. The customer service and claims process was quick and I really appreciate that.
Nick Maffei
Very simple process
Very simple process, no need to be contacting multiple agents to discuss your policy, coverage is Very clear and direct, claim service is quick and fair
Suzanne
Easy claims submission with rapid…
Easy claims submission with rapid reviews and responses and clear explanation of eligibility and payments. Representatives are knowledgeable and helpful.
Ann
My lab ruptured her cruciate ligament
My lab ruptured her cruciate ligament. Total bills were approx. $6,000. Having Pumpkin Insurance gave us 90% of our expenses. So relieved we had the insurance! Thank you for the rapid approval system. Again thank you for having that in place. A very relieved customer!
Linda
Hoping to be a satisfied customer 🙂
A friend recommended this pet insurance. She has been very pleased. I trust her judgement so I thought i would give it a try.
Carmen
Great service Rapid response. The customer service is definitely a 10
My experience with Pumpkin has been extraordinary. The customer service is exceptional. Their rapid response on payments is unbelievable. I would recommend this insurance to all my friends and relatives.
Maryjane
Pumpkin Pet Insurance
Pumpkin Pet Insurance is a great Insurance policy for your pet. They cover your pet with fast and fair pricing. The claim process is easy and fast. I'm happy with choosing Pumpkin for my pets coverage.
Lynn Diesi
Estimate coverage
Giving advance coverage reimbursement on estimate for surgery is very important.
Hazel
Ease with submitting clam
Ease with submitting clam. Quick payment.
Jeffrey
Protect your pet
We have had Pumpkin Pet Insurance for 4 years now. Customer service is Great. Their process for claims is easy and quick. Website is easy to use.
customer
Enrolling was easy and quick
Enrolling was easy and quick. Charlene was fabulous!
Linda Murray
2025 Claims for Feebie
I got behind in submitting Feebie’s claims. Pumpkin had all of them processed pretty quickly, which I really appreciated.
Rodger Kooser
Quickly settled
Company acknowledged the invoices being presented and put into review quickly. The review process was timely as well as the reimbursement Thank you
Norma
Very easy to file a claim online
Very easy to file a claim online
Samantha Schuff
Could not be more thankful for Pumpkin
Could not be more thankful for Pumpkin pet insurance - my dog was unexpectedly diagnosed with liver and orthopedic disease and they have been nothing but helpful, responsive and supportive in the most positive way. Thank you so much!
Kimberly
Never have had pet insurance.I thought…
Never have had pet insurance.I thought it was going be complicated! I'm so thankful. I have pumpkin from my two maincoons. So far, it has been a wonderful experience for all their wellness plan since they are young. Very professional when needing to talk to a representative, very helpful informative. Submitting invoices very user friendly so far, so good, I am very satisfied!♡♡
Peggy
Excellent customer service!
Excellent customer service!
Christine Hayes
Easy Process
It is easy to submit a claim and Pumpkin is always quick to respond.
Zachary
Coverage promised has been coverage received
So far my pets visits to the vet have been covered without issue as I was told when I signed up. I have had seamless transactions thus far and no issues with the insurance. Very happy I decided to go with pumpkin at this time.
customer
This company does what it says it will and it does it with very nice people helping you
The people I interacted with over the phone. Every one of them was helpful, courteous knowledgeable. I learned the ease of submitting a claim. Prompt return of my money. It was hard to figure out which animal insurance I should get there are so many and I saw good reviews of pumpkin, and my vet recommended them. I can see why I’m very happy with them.
Charlie S
Pumpkin is the best
Pumpkin is the best. Filing claims is easy and the whole process is always fair. Getting pet insurance was one of the smartest choices I've ever made.
customer
Easy to file a claim
Easy to file a claim, superb customer service
Joyce
My first and only claim was handled…
My first and only claim was handled quickly and efficiently last summer - this time it is taking over a week, so far, to even be reviewed, approved and paid. The customer service chat with Linda was ended before I was done asking my questions. Have not experienced this with Pumpkin and hope it’s an isolated incident.
Sara
Pumpkin is a lifesaver
Pumpkin is a lifesaver. Without pumpkin, providing top notch medical care for my dogs would be so much harder! I appreciate everything Pumpkin does for my dogs and me.
Ken Flanagan
Quick response
Quick response
Karen Korpi
Excellent coverage and service
Fgreat coverage.
Matthew Berger
Hooray for Pumpkin!
We've had Pumpkin for a few years now. They have always been great. Process claims and payments quickly and have great communication. Very happy with them and it's nice to know that they have your back if you have a pet health problem!
Chuck W.
Quick review and determination of…
Quick review and determination of claim. Quick reimbursement.
Dina
Experience was fantastic
Experience was fantastic
Anna
Pumpkin pet insurance has been great…
Pumpkin pet insurance has been great for our 2 year old English bulldog. It’s always a relief to know she is covered by a reliable pet insurance incase anything were to happen to her.
customer
Surgery claim
The whole process of getting our estimates approved and paying the claim was phenomenal.
Vickie Perron
Easy to sign up!
Easy to sign up!
Osamu
Best insurance company for me
Pumpkin is the best pet insurance company I have ever used. They respond very quickly to my questions and claims.
Angela
Pumpkin Pet Insurance treats their Clients like Family
Pumpkin Pet Insurance always responds to my claims and questions promptly. The Customer Service team are always extremely nice and treat me and my pup like family.
PAT SIDES
response immediate & reimbursement…
response immediate & reimbursement reasonable time and w/o hassle
Alicia Davison
So far the processes are going smoothly
So far the processes are going smoothly
Mary Ann Windsor
Pumpkin is a great insurance company to…
Pumpkin is a great insurance company to work with! Everyone is pleasant, helpful & quick to help. They keep their customers informed about claims, payments & any changes to policy. They recently updated their speed of reimbursement for payment of services that have been pre-authorized. I tell every pet parent I meet that they have to get Pumpkin Insurance! I highly recommend them.
Sarah T.
Pumpkin is absolutely worth it!
Pumpkin is great. Easy to work with and a seamless transaction that allows me to provide my beloved dog with the absolute best care. I was very skeptical of getting pet insurance but it’s one of the best choices I’ve made and is completely worth it. Pumpkin is wonderful to work with.
Anne
Very helpful and caring people work…
Very helpful and caring people work there
Deborah Combs
I love my pumpkin Insurance
I love my pumpkin Insurance. When I bought it I thought well I don’t know if I’ll ever use this, my little girl is like a baby to me, and I wanted her to be insured. Then one night December 7th she got so sick and was throwing up blood. I had to take her to the emergency vet and after I hit my deductible, which for me was $500 dollars Pumpkin paid 90% of all my bills. I am so happy that I was smart enough to buy Pumpkin insurance. She just finished her medicine and I’m hoping that I don’t have to take her back to her veterinarian, but just knowing I have, Pumpkin? is such a piece of mind for me.
Mark
Timeliness of claims was outstanding.
Timeliness of claims was outstanding.
Susan
Quick authorization and payment.
Quick authorization and payment.
Ronnie
Smooth all of it
Smooth all of it
Bruce
Protecting our furever friend
Fair premiums and fast service. caine service has been very efficient.
Ingrid
Love the instant review and settlement…
Love the instant review and settlement of my claim!!
Michael Usenia
As always the submission process was…
As always the submission process was simple and the response time was incredible!
Denise Hicks
So far so good
So far so good. I picked this plan because I wanted to have the insurance plus a wellness plan All in one. Puppies chew on things that they shouldn't so I feel good that Rosemary will be covered. I just hope I could afford it long-term because money is extremely tight right now.
Richard Aberle
Easy to use claim form
Easy to use claim form, fast response and timely payment. Thank you!
Tony
The reimbursement is always prompted
The reimbursement is always prompted
Holly
When I called
When I called, the woman answered all of my questions and I wasn’t expecting 50% back and that was a great surprise so thank you
christine
Quick response and quick reimbursement
Quick response and quick reimbursement
Deborah
Good response & quick response
Good response & quick response
Debra
Great support
Great support. Claims paid quickly. Thank you
Wayne
Just asiness of talking to other people…
Just asiness of talking to other people on the other line and helping me through the process of filing my claims everybody was really nice
Judyb
Fast claim service
Fast claim service. Helpful representatives.
Maria Ayala
Quick and easy
Quick and easy
Sandie
5 Stars!
It was easy to upload the claims, communication was very good and payment quick. I am very satisfied with Pumpkin
Happy Customer
Have had very good experience so far…
Have had very good experience so far with Pumpkin. One big claim was reimbursed in 10 minutes, which was remarkable! Very nice, American, human customer service who knows their product. No complaints at all, they are fair, professional and prompt.
Donna
Fast Processing
Very easy to process claim and upload supporting documentation. The claim was processed and the insurance payment was issued within 24 hours.
Gabriella
Highly recommend
Overall friendly process from the insurance options selection tailored to your pet’s needs and budget. First time insuring our Pets due to increasing vet costs. We had an emergency situation with our senior cat, and the overall claim process was very smooth, all online, sharing the vet’s information fast. The coverage was exactly what we agreed on our contract selection, took a couple of weeks for the review process to complete since we (Mom’s and Dad’s fault) did not submit our pets vet chart on time, however it was pretty clear and fast once they received all the details. Highly recommended
Ann
Pumpkin was awesome
Pumpkin was awesome, Had to take my pup in for an emergency and she stayed overnight. Paid with a credit card. Sent in the bill with her medical record and Pumpkin reimbursed me the next day. I was shocked it was taken care of so fast.
Olivia
Thank goodness for Pumpkin
Pumpkin has been an absolute lifesaver for us! They reimburse quickly for all visits/medications to treat non-preexisting conditions, without putting up any barriers. One time a claim was rejected due to a mistake on how it was inputted by the vet’s office on the invoice, but when I called and spoke to someone with Pumpkin, they followed up on it and called me back to let me know what I needed to do on my end when resubmitting it. Everyone I’ve spoken to there has been nothing but kind and helpful and it never takes long to reach someone. The yearly rate increase is very minimal to none, which is amazing, considering what I’ve heard about rate increases with other insurance companies. When I count my blessings, Pumpkin is one of them!
Kathy Sheridan
Easy to get a quote & customize…
Easy to get a quote & customize the plan, if preferred. Good communication. Fewer number of days for plan to go into effect compared to other companies. Haven’t used it yet. Today is my first day to have coverage.
Dorothy
Fast claims
Claims were done fast and thorough
KATHRYN HALL
Thank you I'm really enjoying being a…
Thank you I'm really enjoying being a part of the insurance family.
Lisa
My experience was great thanks to Hannah
My experience was great thanks to Hannah. She was a true professional
Robin Easley
Pet insurance will give you the piece of mind that you are doing the best you can for your pet!!!
I have not ever had pet insurance before getting this policy for our cat Bob when we rescued him from a local dump where he had been thrown away at 5 weeks old. As he grew I had a feeling he would need help and so I got this policy. Pumpkin has made it possible for me to save him after being attacked by a Bobcat only 15 feet from our back door. Pumpkin has been quick in evaluating our claims and paying them so we can continue to have Bob be treated of his extensive injuries. I am retired and have always had animals but with retirement comes a fixed income and without this coverage Bob would not have been able to be treated as his bills are going to reach our policy limit very soon. I suggest that anyone who thinks they will never need this has to ask themselves this question: when I have to put financial decisions above my pet's welfare will I think that monthly premium was worth it? Just do it and rest assured this company has your back.
Robert Dunn
The ease if looking you up and of the…
The ease if looking you up and of the site information provided was so easy.
Oneita
It was very helpful thank you so much…
It was very helpful thank you so much the price is great okay
Charles
Great service
Great service. Quick response. High level of professional conduct.
Chuck
Fast and easy
Fast and easy
Larry
Fast and easy.
Fast and easy.
Gretchen Kelly
Quick turnaround with claim
Quick turnaround with claim
customer
Benefits were paid promptly without…
Benefits were paid promptly without question allowing us to focus on our puppy's recovery. Buying a policy was the best decision we made for our puppy.
Oonagh
Easy to use claim system
Easy to use claim system, very prompt refunding. Staff are lovely if you have any questions.
Laureen
Quick refund for a heavy expense vet…
Quick refund for a heavy expense vet bill. Got most back outside of the deductible. Best pet insurance company I have ever worked with. Love them.
Mike
Amazing service
Amazing service. Highly recommend
Dominique
I love Pumpkin
I love Pumpkin, I am a big fan because they have helped me so much with my dogs care. The rate is reasonable and claims are paid quickly. I would recommend to my family and friends.
Kevin Michael Eaton
Honest and reliable
Honest and reliable
Rafa Torres
Super easy claims process
Super easy claims process. My policy has already paid for itself
Rachel
Quick
Quick, customized processing of claim.
Jesse
Easy
Pumpkin makes it easy, simply uploaded receipt & payment was received.
Kerry
Timely evaluation of my claim and great…
Timely evaluation of my claim and great payment response directly into my account! We had to seek urgent vet care while on holiday vacation. Once again, I am grateful for this insurance coverage! Thank you!
Elena
Great experience fast claims
Great experience fast claims
Peter J Buscemi
Responsive
Responsive, accurate, fast, thorough.
Carole Phillips
It was easy & fast
It was easy & fast
Michael
Easy to submit claims..prompt reply and…
Easy to submit claims..prompt reply and results..very satisfied with pumpkin pet insurance.
Joanne Bivona
Absolutely Life-Saving Pet Insurance
Absolutely Life-Saving Pet Insurance — Beyond Exceptional Service I cannot say enough good things about Pumpkin Pet Insurance. When my dog Mine was critically ill and hospitalized, Pumpkin’s Pumpkin Now service approved and paid over $6,000 in under eleven minutes. Eleven minutes. At a moment when every second mattered, they removed the financial barrier instantly—and that decision quite literally saved my dog’s life. Their customer service was not just fast, it was compassionate, clear, and human. No runaround. No delays. No fine-print battles. Just immediate action when it mattered most. In an emergency situation where stress is already overwhelming, Pumpkin gave me something priceless: the ability to focus solely on my dog’s care, not on whether I could afford to save her. Pet insurance only proves its worth when things go wrong—and Pumpkin exceeded every expectation. They did exactly what they promised, faster than I thought was even possible, and with genuine care. If you’re on the fence about pet insurance, or choosing between companies: this is the one. Pumpkin doesn’t just process claims—they show up when it counts. I will be forever grateful. 🧡
Riccardo Ruberto
Don’t self judge what you think is covered vs not covered. Let Pumpkin Pet do their wonderful job.
This was a scary , uncertain time for me and my cats and Kiersten and her colleagues held our hands and paws through the whole process as if the claim and pets were their own. There are no words to express our gratitude.
Anna Philhower
Very easy to use and quick…
Very easy to use and quick reimbursement. I highly recommend this insurance.
Chelsea
I can’t say enough good things about…
I can’t say enough good things about Pumpkin Pet Insurance. They have been there for both of my dogs, including during the most tragic and heartbreaking loss of my sweet dog. During an incredibly difficult time, they were compassionate, responsive, and truly helped me get the care and services my dog needed. Knowing I had their support made an unbearable situation a little easier. I recommend Pumpkin to everyone. They’re truly great insurance for dogs and even better people behind it.
Boatmanles
Fast and easy is the best way to…
Fast and easy is the best way to describe Pumpkin Pet Insurance. They can’t make it any easier to file a claim and get a check.
Unlnown
Quick to answer questions
Quick to answer questions. Website easy to navigate.
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