Pumpkin Review
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Reviews 1716 
Zamber
The representatives I've spoken with…
The representatives I've spoken with have been so professional, friendly and helpful. It was easy to establish the plan that meets our needs.
Patricia Stricker
Wonderful customer service
The website is easy to use and their customer service support was helpful to me when I had problems signing in.
Stephanie Shaver
Excellent service
Excellent service, prompt payment Its great to have this insurance for my pup
Teresa Gonzalez
I am very impressed with how quickly…
I am very impressed with how quickly they processed the claim. It was very easy and hassle-free
Marcia Bogaert
Automatic Escalation of Large Claims…
Customer service has been great to deal with. I didn’t need to speak with them last larger claims, because of your change to provide automatic escalation to larger claims. My claims have been paid as per policy.
customer
Love the customer service…
Great customer service and real people always answer calls. Fast reimbursement for vet bills.
Kathy DuPree
Peace of Mind when your Pet is Sick
This was my first time having to use Pumpkin. My pup got really sick and we had no choice but a 24 hour animal hospital. Of course we were worried about cost but I also knew I had Pumpkin from the day I bought him home. The claim process was so easy and it only took a couple of days for the funds to be put in our bank. Our bill was over 1,000 dollars. We did have a 500 dollar deductible, However Pumpkin covered the rest.
Happy Dog Mom
Easy Claims Processing!
Easy claims process and fast reimbursement!
customer
The process was very simple and any…
The process was very simple and any questions I had I was able to get answers via chat. It did take a few weeks but that just means they were doing their due diligence.
customer
All the best
All the best
Heather Graybill
It did not take them too long to…
It did not take them too long to respond, and they were fair in what they allotted me..
Romina Inc.
Reliability 100%!
Every time we’ve used Pumpkin, they’ve come through. This last situation had an unexpected tooth extraction. Pumpkin was great and easy to use. Processing our claim was easy and efficient. We received our claim reimbursement without delay. I'm so impressed with how fast and efficient Pumpkin Insurance has been compared to our previous Pet Carrier.
customer
Quick and painless
Pumpkin quickly reviewed vet documents for approval and reimbursed me via direct deposit amounts owed per contract within a couple days. Thank you!
customer
5 stars they are always so helpful
5 stars they are always so helpful They made making a claim so easy Thank you so much
Willie J. Stephens
I was grateful the way you handled my…
I was grateful the way you handled my last transaction, it only taken over a week, thank you!
Liz Welch
Pumpkin has great rates and helpful service.
Pumpkin has great rates and helpful service. My claims were paid in a timely manner and in the amount that was quoted in my policy. I have been very happy with my experience with Pumpkin.
Denise Drouin Hendricks
The claims process
The claims process was straightforward and the customer service representative was very helpful. Our claim was paid in a timely manner.
STEVEN
Outstanding customer service
Outstanding customer service. Thank you!
Lisa Duncan
I have always been pleasantly surprised…
I have always been pleasantly surprised the way pumpkin has handled my claims. I work in the veterinary field and I’ve never had such a positive experience as I have with my own dog with pumpkin. I recommend pumpkin to all my clients.
Amador
Great customer service!
Great customer service!
Jennifer Drummond
Pumpkin is the best!
So happy to have Pumpkin for insurance. They are a life saver. My dog ate a rock and surgery was over 8k. Thank goodness for Pumpkin. I only paid co-pay and percentage. Getting reimbursed was fast, directly deposited to my bank within 5 days with no questions asked. Uploading my documents to Pumpkin was fast and easy, and you get an email when they are received and reviewed. We couldn’t be happier with our insurance choice for our 3 dogs. We recommend Pumpkin to all our friends and family.
Roger Rowland
Great customer service
Great customer service
Jenn
I am so happy with Pumpkin
I am so happy with Pumpkin! My cat has been covered for years. The claims process is easy, and whenever I’ve had a question, customer service has been stellar. It feels great knowing I’m giving the very best care to my fur baby with the help of Pumpkin.
customer
This is my first experience with pet…
This is my first experience with pet insurance. The process for filing a claim was easy and I was able to check status using the online chat.
customer
Great insurance to have.
Great insurance to have. Easy to file claims. No excuses on their end, they pay for what they say they will.
berdellwaters
Claims efficiently and expeditiously…
Claims efficiently and expeditiously processed. Website easy to navigate.
Shelley Stahl
Good job Punpkin!
I continue to be impressed with the speed of claims processing at Pumpkin and that you do what you actually claim. Well done!
customer
Each time I file a claim I can't…
Each time I file a claim I can't believe how fast I get paid. No questions just a deposit in my account.
Susan
Making a claim was very easy
Making a claim was very easy. Received reimbursement quickly.
customer
They work efficiently and effectively
They work efficiently and effectively. We are so grateful for all their help.
Stephanie Febo
Life is already stressful but then your…
Life is already stressful but then your pet gets ill and you need help! Pumpkin has always been there for me!! I love them! Hassle free. Easy to start a claim and they respond in a timely manner! I appreciate them and have already recommended them to a few of my friends!!
Happy Grammy
Helpful staff
Helpful in explaining what the policy covers. Also made it easy to submit my initial claim for annual health check. Reimbursement was soon after paperwork was submitted.
Lori D.
I do not know if I like or dislike yet…
I do not know if I like or dislike yet because I have not used it yet. I just purchased it for my pup.
Randi
Professional staff, but disappointing policy interpretation
I’ve had a mixed experience with Pumpkin Pet Insurance. On the positive side, every interaction I’ve had with their team has been professional and clear—staff are courteous, responsive, and do a good job of explaining their decisions. That said, I was disappointed by their handling of a claim for a diagnostic heartworm test performed at my rescue dog’s first vet visit. The test was part of her routine wellness care and was clearly preventive in nature, but it was denied solely because the result was positive. I understand not covering treatment for a pre-existing condition, but denying a diagnostic test—whose whole purpose is to determine whether such a condition exists—feels inconsistent with the purpose of the wellness plan. The overall customer service is solid, but policy interpretation in this case felt overly rigid and counter to what pet owners expect from a preventive care plan. I hope Pumpkin revisits how it handles diagnostic testing in similar cases going forward.
New puppy mom
Covered services confusing
Surprised to learn with initial claims processing, how out of sync the vet practices and pet insurance practices are, and I’m still confused about what services will be covered going forward. I’m also still trying to decide if getting a wellness plan was a good decision.
customer
Very happy with Pumpkin pet insurance.
Very happy with Pumpkin pet insurance.
Casey D
Fast & easy
Easy to understand & process claims- they honored reimbursement.
customer
Great job
Great job, quick service.
My Willow & Pumpkin
Pumpkin is very responsive
Pumpkin is very responsive. Pumpkin delivers what it promises. I'm so glad that Pumpkin is my pet insurance company because our puppy, Willow needed vet care! It's the first time that I've ever bought pet insurance, and I'm so glad that I did.
Chanchan's mom
I love pumpkins so much
I love pumpkins so much. My cat, Chanchan, visited the ER twice within one year due to bladder stones. The reimbursement process was very quick. After I uploaded the medical record and invoice, it took only 1-2 weeks to get the reimbursement. I am considering adding my new pet to the pumpkin insurance. I had a really good experiment working with pumpkins.
Annia Gutierrez
My experience with the insurance has…
My experience with the insurance has been very good, the refund response has been quick and smooth.
customerNancy and Elsa
My dog needed an TPLO and mast cell tumor removal
My dog needed an TPLO . At the same time we found out she had mast cell tumors that needed to be removed. Overwhelmed with bills ,I remembered we had pumpkin insurance. Sent in the receipts and received my payment! Very easy !! No hassles at all. So thankful we had signed up for pumpkin.
Theresa
I would recommend Pumpkin to anyone…
I would recommend Pumpkin to anyone wanting the best dog insurance there is! Great job!
customer
promptness...
promptness...
customer
They were excellent and took care of…
They were excellent and took care of everything.
customer
Price keeps going up without any…
Price keeps going up without any increase in benefits. I have seen an increase the last 2-3 years.
Melissa Hansen
Filing and receiving a claim was easy…
Filing and receiving a claim was easy and fast.
customer
Insurance exactly as described
Insurance exactly as described, payment was fast and easy.
Carmen H.
~ Dehlila actually listened caringly…
~ Dehlila actually listened caringly without judgement and tried assisting ALTHOUGH We served US military ( EVERYTHING WAS STOLEN ) My indigenous Multi-Tribal LANDS Family has NOT received OUR EARNINGS. TOO MUCH STRESS AND TOO MANY ERRORS! Renter's insurance and vehicle insurance MUST PROVIDE WHAT MY PARENTS AND MY GRANDPARENTS PAID FOR COVERAGES WE EARNED. ~
customer
The customer service person that I…
The customer service person that I spoke with was very nice.
Frank
It is such a pleasurable company to do…
It is such a pleasurable company to do business with from top to bottom. Every time interact with the customer service department I am floored with how professional and genuinely caring they are. Those people really love pets and helping their owners! Also it doesn’t hurt that they not only offer more coverage than other pet insurance company but they offer it at the best prices! Thank you!
customer
Very informative
Very informative
Donna Wilson
Great service
Great service! You do what you say you’re going to do and in a timely fashion! Thank you!!
Loussin
Quick and quality response
Quick and quality response
T.
Five stars
Five stars! Fast, easy claim filing and reimbursement.
Jay Hershorin
Not the 5 star coverage we were expecting
I would have given 5 stars but the insurance didn’t cover any of the medication form both, our local vet nor the emergency visit. The total costs for the actual visits from either facility wasn’t covered; only a small portion. I guess some is better than nothing.
customer
Prompt service
Prompt service! So glad I got Pumpkin insurance!
Janel
Prompt reimbursement for our pup's…
Prompt reimbursement for our pup's surgery. Very happy with Pumpkin Pet Insurance.
customer
great response time
great response time! l got reimbursed!
customer
Quick and easy refunds
Quick and easy refunds
Luna
Great pet insurance
They’ve been covering numerous lab tests I had to do for my cat because of his kidneys, and they covered his surgery and dental extraction. They are quick to process claims and reimburse me.
Anna Kaufman
I had a conversation through email…
I had a conversation through email regarding my claims. They explained why i was not getting paid with one of the items I sent, however, I asked them what about the rest of the claims which were not pre existing condition? I haven’t gotten any answer.
customeru
Low cost with great reimbursement…
Low cost with great reimbursement rates. Very quick to reply as well
customer
Was always to help their pet owners
Was always to help their pet owners, very nice .
Tiffany Ovalles
Excellent Pet Insurance
I had an incredible experience with Pumpkin Pet Insurance. We’ve been with them for over a year now, and we’re nothing but raving fans! They’re truly amazing. I highly recommend them!
A. Roberts
Next day payment for emergency visit claim
My dog recently had two visits to the local emergency vet. The second bill was nearly 4 times the amount of the first bill due to the need for more extensive testing. Pumpkin automatically expedited the payment of the more expensive bill and money was deposited in my bank account the next day. The smaller bill took longer to process but was still made within a reasonable amount of time. Pumpkin expedites more expensive invoices (don't know the parameters) to relieve the financial burden on the owner. I wish my human health insurance was this good with claim reimbursement.
Ethel
As for applying for Pumpkin insurance
As for applying for Pumpkin insurance, the processing went very well.
customer
Seamless Wellness Payment
I am new to Pumpkin and just got my first puppy recently and was very pleased with how seamless Pumpkin's payment was. I took my puppy to the vet, uploaded the invoice online and was paid very quickly and without any questions or hassle.
customer
Haven’t had to submit a claim
Haven’t had to submit a claim, yet, But acquiring the insurance was painless and easy to do.
customerDonna Pa I. I
Sharla was great such a good help…
Sharla was great such a good help because of her I picked Pumpkin insurance !!!💗🐶
Stacy Maynard
It is my first time getting pet…
It is my first time getting pet insurance. This company did so much for me and helped me through it. I have a new member that I took in. We bonded since the first day we met. I have a black cat named Baby-girl. She is amazing. I will spoil her cause the guy that gave her to me was being evicted. So I want to give her everything he hasn't or wouldn't do for her.
Sherry customer
Great customer service
Great customer service
customer
Good
Good turnaround time for estimates and claims. Good explanation of claim process.
Billie
Very helpful and informative
Very helpful and informative! Very friendly and I love how fast they respond back to me on my questions! Thank you Pumpkin and all employees for all you do for us fur parents and our fur babies. We greatly appreciate you! Billie(fur parent)and Merlin(fur baby) 🥰
CT
I have had my two English Setters…
I have had my two English Setters insured via Pumpkin since 2022. Aside from one period back in 2023 when payment of a claim took several weeks, all other claims were paid within just a few days. A couple within just two days. Additionally Pumpkin has expanded services and coverage each year. They have terrific telephone support which is very rare these days. One of my dogs is on allergy medication permanently and Pumpkin has been great about it. The premium prices have only increased $2 at renewal each year. I am happy with their services. Knock on wood that we don't need their services very often.
Willow's Mom
Quick and Easy!
I found Pumpkin Pet Insurance to be very easy to use and quick to reimburse payments to the customer. Thanks so much.
customer
Your company has the additional…
Your company has the additional coverage that I wanted for my pet.
Brand new to Pumpkin
Good communication
Good communication. Speedy claims process.
customer Linda and GRETCHEN
Friendly pet lovers outstanding customer service
The Customer Service at pumpkin pet insurance is outstanding with the most friendly pet, loving folks there to help me when I call. So far, I’ve had no claims, but based on the service I’ve already received in the process of signing up, I am confident that this company is solid and will help when help is needed.
customer
Appreciate the insurance and peace of…
Appreciate the insurance and peace of mind knowing that our pets are covered.
customer
The insurance met our needs
The insurance met our needs. The rep was helpful and sweet
customer
Easy breezy
Easy breezy
Carl P.
Great Coverage
Easy access
Marla
Very informative and helpful agents…
Very informative and helpful agents assisting and explaining everything.
Patricia Theriault
All my questions were answered in a…
All my questions were answered in a professional manner. Jennifer was awesome she knew what she was talking about. I wanted to call back because i needed to check how to cancel my other pet insurance. I called her back asked few more questions then sighed up .
Heather
Explained everything well!
Explained everything well
MKW
The representative was very helpful.
The representative was very helpful.
MARIA K
Fast solution
Fast solution, good service.
Wanda
Great customer service
Great customer service. Always friendly people on the phone available to update you on your claim or answer questions.
Andersons
Easy to submit claims- not too long of…
Easy to submit claims- not too long of a turnaround for reimbursement for follow up appointments
Joyce and Rich Biondi
…Maltese very sick.
Our Maltese was very sick and had iv fluids and tests to find out what was wrong during a week long time. They paid us in a reasonable time.
Cindy LeBrun
Worth it!
Easy, quick, and as promised! I have two dogs insured and it pays for itself! Very happy and highly recommend!
customer
This was the first time ever having…
This was the first time ever having insurance for our pets, and also the first time filing a claim. Pumpkin Pet Insurance is an awesome company to do business with and we are so happy we chose Pumpkin for our new puppy. It was not only easy to file a claim, but the turn around time for reimbursement was super fast. Thank you very much.
customer
Pumpkin makes is so easy to submit…
Pumpkin makes is so easy to submit claims and are quick at refunding you any money. I have been with them for 4 years and never had an issue.
Momma Dee
Very responsive and easy to submit…
Very responsive and easy to submit claims.
Kim
Easy Claim Process
Very pleased with my first claim from Pumpkin. My cat was not eating and vomiting for a few days, and I was concerned that he had gotten into something and maybe had blockage. I was able to take him to urgent care and get the tests needed without breaking the bank. The claim process was easy and I was reimbursed quickly. Highly recommend!
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