Pets Best Review
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Reviews 4504 
Steven Hoffman
Ease of claim entry & review by Pets…
Ease of claim entry & review by Pets Best!
Holly clark
Such a great plan
Such a great plan. Wish I had Pet’s Best with my last pup. I can get the care I know my dog needs and feel confident I can pay for it. What a concept!! ❤️
Kelly
Great service
Pets best service has always been great
Claudia Miranda
Highly recommend PetsBest!
I am very pleased with the service and coverage. I have had no issues with your insurance.
Gabby
The BEST!
Excellent coverage, easy claims process, relatively quick reimbursement exactly as laid out in my plan.
GAIL MITCHELL
Slow processing.
I have 3 dogs - only one has Pet's Best - so just because I can compare I will say that Pets Best is very slow at processing claims in comparison to my other insurance. Watching a lot of money sit on your credit card while they process the claim is a little stressful- I filed immediately the day of the incident and its been 25 days - they finally processed the claim and state what the reimbursement is but I am waiting on the deposit - with my other dogs when filing I have the money back in my account under 5 days. I have had no problems though as far as the claims process that has been fine overall.
Kimberly Grizzle
Great first experience!
Great communication. Claim processed promptly. Received reimbursement very quickly.
Joanne Teik
Submitting claim was so easy!!
They made this so easy to submit a claim! And the reimbursement was quick and went right into my bank account. Love this company!
denise bohling
I've had this plan since we adopted my…
I've had this plan since we adopted my girl she had an accident when she was playing in the yard chasing butterflies and popped her knee cap out and it wouldn't stay in after rest and meds I made the call to get back with her vet and have surgery although it took a bit longer to get reimbursed but it covered all that was expected after the deductible was met and have never had an issue yes they went up on the cost by just a few bucks more a month which isn't bad although I wish it would pay the bill up front instead of reimbursement
Xiran Xu
Great experience
Great experience. Got the explanation of benefits very soon and the coverage details are listed clearly.
Kristin Cherry
Pets Best makes it really easy to file…
Pets Best makes it really easy to file claims and get reimbursed quickly. I’m impressed.
A B
This was the BEST decision for our PET
We purchased Pets Best when we adopted our puppy three years ago. This was the BEST decision for our PET! That said, submitting a claim is easy and processed faster than expected. We highly recommend PetsBest. One thing I really like is the comparison chart provided on the website. It saves time since the HW was already done.
DA
Awesome customer service
Awesome customer service! Prompt communication! Love the direct deposit option! Only wish they covered anal gland expression. For my dogs that is a medical issue. Otherwise, we have been pleased with this pet insurance.
Rayne MacGeorge
PetsBest insurance is great
PetsBest insurance is great. Their website is easy to use. Easy to understand. I’m able to upload documents and submit a claim really fast. They advise it may take up to 3 weeks for a claim to be finalized but honestly it takes half that long most times. They are fair and easy to work with. Highly recommend.
Anne Renwick
So easy to make the claim
So easy to make the claim, was contacted immediately that claim was received. The very next day the claim was paid out. Amazing response.
Lori Kater
I like the summary of benefits paid
I like the summary of benefits paid. The only thing I dislike is The it takes to get reimbursed.
Jill Schmidt
They do an excellent job at reviewing…
They do an excellent job at reviewing claims in a timely manner. I haven’t had any issues with them and recommend them to all of my friends with pets.
Chris
Great pet insurance!
Very easy to use, great customer service and very transparent. No hidden fees or surprises. Great insurance!
Kailani
Highly Recommend!
Honestly the best pet insurance company! Easy to file claims, great coverage for our two fur babies, and claims are processed so efficiently. For example I just filed a claim on Monday and it already was processed. Could not recommend enough!
Ruthie Wagner
Easy service
Great app and great insurance
Sara Stickle
Easy to use and fast processing
The claims process is easy and they’re quite timely in their reimbursement (a month or less). I honestly can’t imagine using any other pet insurance company!
Lindsay
My claim was approved and completed in…
My claim was approved and completed in a timely manner
Jennifer Morgan
Insurance with compassion
I had called to cancel my cat’s insurance following his death. I had a difficult time talking without crying and the person I spoke with (Terry) was so very kind and supportive. Terry brought compassion to a difficult conversation. The company also sent a very kind email to express their gratitude for our business and condolences for our loss. They also process our claims quickly.
David Nelwan
Excellent customer support
Reached out to customer support with a couple nuanced questions and was connected with Blair, who promptly and knowledgeably answered everything I needed and more. He was able to quickly adjust our policy and was extremely friendly and polite. Refreshing customer support service, hope anyone who calls in is fortunate enough to be connected with him.
Manny
It takes a long time to process a claim.
It takes a long time to process a claim.
Colleen Owen
Lightning fast reimbursement!
I had the fastest experience ever with my latest claim. I had a 5:00 pm vet appt for my dog on a Friday night, on a holiday weekend. I submitted my claim after I got home and within 2 hours it was approved and the reimbursement was submitted to my bank. There were times in the past where I waited a month for processing. They have really improved in this area! Wow!
Eric Crowl
Fast reliable service
Fast service good EOB as always it would've been nice to more money back but still the reimbursement is good
Nancy Snyder
Pets best has been easy to work with…
Pets best has been easy to work with and submit claims. Claims take awhile to process but they paid according to my policy without a hassle. I would recommend them.
Nancy S
Takes a long time and pays very little!
It takes a long time for their review and then they pay so little! I am not particularly happy with this company!
Adele Beardsworth
I can’t say enough about how great it…
I can’t say enough about how great it is to have this insurance for my fur babies! Easy to use the app. Keeps updating claim status and is very timely! I recommend this for anyone with pets!
Richard
Smooth and efficient Claim
Claim submission went well and the service was excellent. All delays were courteously followed up with email notifications. Fair reimbursement for services submitted. Thank you.
nancy schwab
Pets Best is a STELLAR company
Pets Best is a STELLAR insurance company. Submitting a claim is a breeze. The status of the claim is easily visible, and the payments are prompt. I have recommended this company to my friends and spread the word to my veterinarian as well. I highly recommend them!
zoe mei
Efficient and straightforward
efficient and straightforward claim process, near immediate reimbursement. I wish human insurance were this competent. luckily my first and only time using PetsBest so far has been for an annual check-up and vaccines, but I am grateful to have a sense of PetsBest quick processing time for future reference.
Brittany Worden
Easy and affordable
Easy claim submission, great customer service, quick reimbursement, premiums are affordable.
Linda Wood
We pay (now) about $90/month plus…
We pay (now) about $90/month plus WellCare. It bothers me that we bring our dog for a yearly check-up with required vaccines/shots and none of those weee covered. So would like to know why we should have WellCare??? A $383 vet bill and Pets best only paid out $155. Very disappointed.
Jessie
Their follow up communication is great…
Their follow up communication is great and you always know where you are in the process.
Joyce Giles
Pets Best has been great insurance
Pets Best has been great insurance and reimbursed for my dogs medical issues. I have tried 3 companies and this has been my favorite. This dog likely would not still be with us without them.
Roxanne M
Convenient and Prompt
What made my experience great was that I didn't have to do much. I went to your website, chose my options from drop down menus, and uploaded the invoice from my vet. I thought it was going to be months before I heard back, but it was just a few days.
Teresa Otto
With PetsBest Insurance, My Cat Gets the Care He Needs
I am not sure what I would have done without pet insurance. I'm afraid I would have had to make some difficult choices. By paying claims promptly, my cat, Ditto, gets the care he needs. Thanks!
Laura Hoffmann
PetsBest was phenomenal for our beloved…
PetsBest was phenomenal for our beloved dog Kiwi. Their customer service was efficient and friendly, live support gave us advice and peace of mind after hours, and their reimbursement process was simple and smooth. But most of all, having pet insurance meant anytime Kiwi got into mischief (8 plus times), or suffered life threatening emergencies (2), or needed a ligament repair in her old age, we didn’t have to hesitate. We could have those procedures, treatments, surgeries, and hospital stays for about 10% of the costs thanks to our 90% reimbursement elective. This enabled us to provide our pup Kiwi with the best medicinal care, and save her life when she was septic! We got a whole extra year with our elderly lady after that, and she got to enjoy one last cross country trip with us. We are thankful for PetsBest and I recommend them to all of my friends and family. As I have had two other pet insurance providers in the past, and they didn’t like to cover much and it was a stressful struggle. I didn’t have any of that stress with the team at Pets Best. Thank you from my family and Angel Kiwi for all your help over the years!
Caroline Williams
Easy to put in a claim
Easy to put in a claim, prompt reimbursement.
Cathi Singer
Pets Best was the best decision I ever…
Pets Best was the best decision I ever made for my dog and cat. My papillon has has 2 major issues in 5 years and this company and its caring employees have made bad situations so much easier for us. Knowing her specialists doing her treatment in the right orders has made claims easier to input. Pets Best has paid all our claims s are t 90% Thank you…Pets Best!!!
irene
Fast reimbursement
Fast reimbursement. Clear billing. Very nice experience.
Brian Alexander
Customer service is always great when…
Customer service is always great when we file a claim. They are quick to process and respond if we have questions.
Kayla Hollenbaugh
Smooth, compassionate experience
You always expect dealing with insurance of any type to be a hassle, but I've been super happy with my experience with Pets Best. Everything that I expected to be covered under my chosen policy was covered, never had to fight over a claim, and they were all processed fairly quickly. When I had an issue with checks sending to an old address, didn't have to wait long to reach a real customer service rep, and she was super helpful. Also small detail here, but I remember when my Murphy passed I dreaded having to deal with a complicated cancellation process and worried about waiting for claims for the emergency vet to process in case cancelling affected those. However, Pets Best gathered from my claims that he had passed (even though I didn't have cremation covered, it was on that large ER invoice) and they automatically canceled for me and refunded me the pro-rated amount for the quarter I had already auto-payed. Small act, but it actually meant a lot to me to take something off my plate at that time. Will be happy to re-insure again with them when I adopt another pup!
Carl Conte
Filing a claim is easy
Filing a claim is easy. Uploading the documents is easy. Getting the claim approved is quick. What I should have done was put my bank info on the website. It's there now but it would have saved time running to the bank to cash two claim checks.
Darren Skinner
Great service and claims turn around…
Great service and claims turn around time.
Brian
Pets Best As Advertised!
Pets Best covered all eligible expenses exactly as described - and within the normal processing time - so a great job all around!
Elsa Acevedo
Pets Best really cares for our fur…
Pets Best really cares for our fur baby! They are very transparent with the policy and what is covered and honor it. It is very easy to submit a claim through their app. I will definitely recommend them and insure all my future pets with them :)
Allen Fields
Opinion Of A 30 Year Insurance Agency Owner
I owned my own Insurance and Financial Services Company for 30 years, and I have to say my first claim experience with Pet's Best was nothing but spectacular. My two rescue kittens were spayed, neutered, and chipped, and the claim went through without a hitch. All I had to do was scan and upload the itemized bill from the Vet. I was stunned at how much I was reimbursed -- truly stunned. I hope I never have to use Pet's Best Insurance for a major claim, but I feel reassured knowing how quickly and honestly they reimburse legitimate claims. It is worth every penny I pay for my kitten's safety.
APS
Very happy
We’ve had Pets Best pet insurance for about ten years. Submission of a claim is easy and the company keeps you posted on the claim’s status and/or progress. When I have filed a claim, they cover what they say they cover, and, at least so far, they haven’t given me the run around if I have a legitimate claim. Supporting documents from the vet are important to have when you submit, as the claim needs support. We’ve been through a cancer diagnosis and treatment for one of our furry family members and an illness with another and we’ve been very pleased with Pets Best and also quite relieved.
James Sartori
Very easy to file a claim and they are…
Very easy to file a claim and they are quick to respond with a payment. Never had insurance before but now we have two puppies on it and I'm glad we did it.
Jody Leilani
Insure your pets like you do your children!
I have had this insurance for multiple pets over the years and I will be an advocate of Pet insurance and always have it now. Pets are our family, our fur babies. If I did not have this insurance I would have had to let our dog Maverick go due to the cost of his emergency. But, here we are over 3 years later and he is a strong and healthy dog!
Karen
Pets Best insurance has been a life…
Pets Best insurance has been a life saver for us. We have 2 English mastiffs that unfortunately needed to be treated for respiratory issues and pneumonia at the same time. Claims were easy to upload and taken care of in a timely manor.
John Whitley
I am glad after doing research for pet…
I am glad after doing research for pet insurance companies I chose Pets Best. I feel like the turnaround time for claims is quick. I haven't had a claim denied. Great company and very easy to submit a claim.
customer
Every claim I have submitted has been…
Every claim I have submitted has been reimbursed within 2 weeks! Amazing 🤩 The App makes it very easy to submit the necessary paperwork to file the claim.
Amy C
Honest and good company, we’re grateful to be their customers!
I’ve (unfortunately) had to submit multiple claims over the years for injured and/or sick dogs. Never once have I ever had any issues getting reimbursed appropriately. And I’ve had some bigger claims- including emergency surgery and cancer treatments. The claim submission process is extremely easy. The customer service reps are always kind and ready to help. I recommend Pets Best Insurance any time the topic comes up to family and friends, and will continue to do so. Thank you to Pets Best for allowing us to give our dogs the best care possible! **Some things that people need to understand about pet insurance- pre existing conditions are a thing. Do not purchase this insurance (or any other pet insurance for that matter) AFTER a condition is diagnosed and expect to be reimbursed. That’s not how it works. Also, read the fine print and understand how your bill works. There are copays and premiums do increase every year based off of the plan you choose and the age of your dog (human insurance works the same way). In my experience the premiums increase about $50 per year, as the dog ages. And I stress- read the fine print! It’s pretty obvious that the people getting upset and leaving negative reviews about this company are ones who are not reading the fine print and allowing themselves the opportunity to understand their plan.
Gunn Salelanonda
Insurance is only as good as their willingness to pay out...
Insurance is only as good as their willingness to pay out -- and you never really know if they are going to pay out until after you sign up and make a claim. I've now had to make two claims with Pets Best and in both cases, they paid out exactly what was promised. I wish their processing went a little faster (they sent an email apologizing for the time it took proactively) but once a claim was authorized, they paid via ACH fairly quickly. I picked them because they were the most competitive for a "higher value" policy (unlimited annual coverage, $500 deductible, 90% coverage over deductible, and small adder to cover diagnostic fees). I picked this because I can always downgrade coverage in the future (but you can never go the other way) My only concern is I have no idea how much the renewal will cost; I'll find that out in 6 months or so.
Eugene
Fast turnaround
Easy to file a claim and had a fast turnaround.
Brooke Laxton
I’m so glad I insured my cat
I’m so glad I insured my cat! It makes vet trips a lot less stressful for me knowing I have it! Whenever I do speak to a representative on the phone they are so kind and helpful. Only reason I’m not giving 5 stars because my monthly rate went up with no explanation:(
victoria vallee
Thought they pay more towards a full…
Thought they pay more towards a full wellness visit
corey lowder
Simple, easy, as advertised.
The fact that they paid me in a reasonable timeframe without hassle is all I needed from an insurance company. This no-nonsense, no-run-around experience is exactly how easy it should be when submitting a claim and waiting for reimbursement. Everything was as advertised with no surprises.
Donna Palumbo
Accessibility and Use of Pets Best Website
There is never a problem when submitting a claim. Directions are clear; it takes very little time to complete the process. Further, refunds are issued in a timely fashion and any explanatory information is easily accessible. My husband and I are very pleased with design and workability of the website. Thank you, Pets Best!
Allison Morgan
Good not great
Set up was easy and they were supportive. They want your business! I don’t think their platform is super customer friendly. Their chat service is often busy. If you end up calling for support they are kind but vague in what they can answer. It would be preferential to know what would be covered given a quote instead of having to submit a claim and see. Reimbursement has been pretty good so far based on the plan we selected.
Jordan Chase
Pets Best is literally the best
Pets best has consistently been an incredibly reliable source of insurance for my pets the past 6-7 years. The claims are processed quickly and have absolutely saved me thousands of dollars over the years. I highly recommend pets best to anyone seeking an insurance plan for their pet. As long as I have pets, I will have pets best insurance.
Lina Garzón Mendoza
Accurate time and processing
The claim was processed in a timely and accurate manner and payment was made accordingly.
Annr
The claim for wellness check and…
The claim for wellness check and vaccinations is stalled. Because the vet provider doesn’t offer two receipts.
Kellie Welty
I have had a wonderful experience with…
I have had a wonderful experience with Pets Best. My Labrador has had TWO TPLO surgeries this year. Two major surgeries and I had zero problems being reimbursed. In both cases I was reimbursed within a couple of weeks. Can’t recommend Pets Best enough.
Katherine
Wonderful…Quick response and easy to use
Quick response and easy to use. Excellent
PJM
I have been with Pets Best for approx 1.5 years
I have been with Pets Best for approx. 1 1/2 years insuring 1 dog. We rescued a 9 year old Papillon and added the dog to the policy. We did receive some medical records from the rescue group which contained, vaccinations, blood work, examinations, surgery for teeth and spaying and I had my vet's exam for the dog. These records were uploaded. I was concerned about future claims being denied for lack of complete medical records so I called customer service for clarification. The response was less than reassuring, they would have to wait to see a claim and then evaluate. While I can understand this answer somewhat, I said it is difficult for a pet owner to continue to pay premiums for perhaps years and then be denied a claim for lack of medical records. I would like Pets Best to clarify their policy provisions for rescue dogs. "Other than the canned response we have to wait to see a claim"
Steve
Seamless claims process
Claims process went smoothly using mobile app. Quick response as to status of claims and refund sent.
Julia Volchyok
Easy and Seamless
It was easy to submit a claim along with whatever documentation I had and needed to upload. Customer service communicated their actions to me about reaching out to my vet’s office for supporting documents. I received an email once the claim was processed with the amount I’m supposed to be reimbursed. The whole process was easy and seamless
Michael March
Claims done quickly
Claims done quickly. I submitted five last week and three have been resolved thus far.
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