Pets Best Review
Find a customized quote easily
Reviews 5248 
Prudence Brown
Very fast turn around for claims
Very fast turn around for claims. Would be nice if wellness claims would show available balance for the wellness items so I don’t waste my time or theirs when I have used up the wellness allowances for each item. Otherwise, never had a problem with claims.
Amy Phillips
I have had this policy since last fall
I have had this policy since last fall. (2024) I have been impressed with the ease of turning in my claim. They kept my information private too. It wasn’t sold off. They paid the amount that was in my policy. More than I expected in reality. With my first claim being handled professionally and the amount paid on my claim was better than I expected. I would recommend them to a friend or family. I will be using them in the near future for neutering and am not worried about getting paid for it. By the way, I use my Care Credit Card to pay at the veterinarian office. I was reimbursed through my care credit account. With no problems either. Customer Service was keeping me updated on the steps as they processed it through to getting paid.
ANNE O'SULLIVAN
Love the ease of uploading the claim…
Love the ease of uploading the claim forms and how quick the direct deposit hits my bank.
Chelsea
Always been helpful!
Always been helpful!
Jack Mac
Pets Best is definitely worth it!
I researched many options for quality pet insurance. It can certainly be a daunting task even if you have an insurance background. Pets Best was a great choice as they provide generous coverage and pay their claims quickly. I highly recommend Pets Best!
Trevor Howe
Easy Claim and Quick Reimbursement
Claim was filed quickly and we got reimbursed within 48 hours. So far we’re very happy with pets best
joyce
Claimed covered completely and quickly .
Shortly after signing up to Pets Best early this year, our fur baby was seriously hurt in an accident and had to undergo surgery. Besides the stress of worrying about our pet, the hospital bills were stressful too. But, within two weeks of the accident, Pets Best covered the very expensive surgical and hospital bills to the exact dollar amount that we were entitled to. No muss. No fuss. Thank you. You are definately the Best for our Pet.
Cindy Houseworth
Excellent company!
Excellent company!
Samantha Gomez
Loyal customer and Great service
I’ve been with Pets Best for almost 3 years now and recently added our new puppy. I’ve never had an issue with claims and their site is so user friendly. I love how they also provide chat veterinarian services which I’ve used a few times while waiting to get ahold of our actual vet. Their reimbursement and claim process is so easy and their EOB is very straight forward. I always recommend them to friends and family looking for a good reasonably price pet insurance.
Katie Lee
Long claim time, poor communication
So far not too impressed after switching from Figo. It took over two weeks to have any communication regarding a submitted claim and nearly three weeks for the claim to be processed. I have the top tier wellness package and they didn't cover the vaccines, which are clearly covered with the package. I emailed to ask why and only have received an email back asking me to leave a review, rather than answer my question. Not a good look.
Marla Cline
Submitting the claim was very easy
Submitting the claim was very easy. The turnaround and communication was very quick. I like the 24/7 help. The website is easy to maneuver. I have had a very good experience with PetsBest Insurance for my Pomeranian. I will continue using PetsBest.
Staci Schoepf
Thankful to have this pet insurance
You never think and hope you don't need pet insurance for anything outrageous. Money should never be the reason to do or not to do something for your pet. But it helps to know that the reimbursement coming will cover a good portion of the higher bills. Our dog had the unfortunate experience of a life threatening incident and has since needed more help. With Pets Best, we have been able to give our pet the care and therapy needed. I will never own a pet without insurance again. I have recommended Pets Best to many people. They are efficient and fairly quick on reimbursing. Very happy with them!
Robyn
Pets Best has been a life saver for my…
Pets Best has been a life saver for my dog that has just had awful luck with illness and injuries. I am not sure he would still be with me had I not had this insurance. They have paid 90% and I have had no issues getting paid. Payments always seem to make it to my account before the credit card bill is due.
Md
They really are a great company that…
They really are a great company that stands behind their product. I get fairly reimbursed. I am happy with them.
Cathy Delanoy
This pet insurance is by far the best
This pet insurance is by far the best! It’s easy to begin the process of insuring your pet. When submitting a claim the process of uploading documents is extremely easy and if there’s a problem with the documents, they make it easy to correct. They don’t “nickel and dime” you regarding the diagnosis or what is acceptable for the claim to be processed. The processing of the claim is very quick and the reimbursement is done right in to your bank account. Simple and sweet!!
Dorothy Chance
Ease to file a claim and the quick…
Ease to file a claim and the quick response to handle it.
David W
Claim was handled quickly and well
Claim was handled quickly and reimbursement went into my account automatically.
Kevin
An Amazing Pet Insurance Company
Great coverage packages to choose from; Very easy payment options; Top of the line customer service. There is NO better pet insurance company, period!
Kimberly Croddy
I don’t have a problem with my claims. submitting my…
I don’t have a problem submitting my claims. You made it quick and painless. I appreciate that.
Maribel Velez
customer service was very…
customer service was very understanding. Gave good explanation on the status of my claim status. Also passed on information to the claim area.
Sandi Biggins
Excellent customer service
Customer service was pleasant and ez to deal with and very knowledgeable about their services
Stacie Keefe
We love Pets Best insurance
We have been very happy with Pets Best insurance. I think they have good coverage and the refunds are given quickly. I also love the 24hr vet chat if I need to ask a question.
Angela
I’ve had a great experience
I’ve had a great experience. Easy and fast.
Linda Woods
The ease of providing documents and…
The ease of providing documents and filling out the needed information.
Jessica Caroline Gomes Noll
10/10 recommend
PetsBest was the most affordable option for my Doberman pinscher. Claims are easily made in the app or website, and the reimbursement is fast, with the values broken down. I will 100% buy it again for future pets.
TamiJ
Pets Best Pet Insurance has been…AMAZING
Pets Best Pet Insurance has been amazing to work with. I have 2 dogs. One has had pretty good health, and the other one has experienced two accidents which would have been costly without insurance. It gave me an incredible peace of mind knowing that I could have her treated and did not have to worry too much about the cost. Pets Best has paid out exactly as they say they will. No hassle, no issues. I appreciate them and the representatives greatly.
Victoria Bisbing
We have peace of mind in times of…
We have peace of mind in times of medical emergency for our golden retriever because we have this great pet insurance! Lily recently ingested something that required emergency surgery. She is fully recovered and we will be getting reimbursed this week from Pets Best who processed our claim quickly!
Lisa
They covered everything my policy…
They covered everything my policy promised. I did not need my insurance for years, but when I did ... well it was very reassuring to have it.
Herb Schaub
Good communication
Good communication, timely responses to emails, claim resolved and paid
Kim Kamber
Pets Best health insurance has a…
Pets Best health insurance has a remarkably quick and easy claims process. I never had any issues with claims and getting reimbursed. Customer service is readily available and helpful throughout the process. Pets Best consistently has a supportive and responsive approach to handling claims and addressing any concerns.
AU
Pets Best is the best!
Pets Best has always been wonderful to work with. They pay my claims very timely and without issue. I highly recommend them.
Carrie Turner
Great experience!
I have had my policy for almost a year and unfortunately had to file a claim for my dog. He was injured and also had an infection on top of that. I had to call a few times to ask questions and they were very helpful. I filed my first 3 claims on March 8th and I rcvd word on March 20th, that all 3 claims were approved. I feel like this was a quick process compared to some of the stories I have heard about other insurance companies. The helpfullness of the reps and the speediness of the process helped in this very stress situation.
Landy
The company you go through matters. Thank you Pets Best.
I cannot express enough how grateful I am for Pets Best pet insurance and how they truly delivered on their promise when we needed them the most. Recently, our puppy, Sydney, had an unexpected health emergency that required surgery. As you can imagine, the stress of the situation was overwhelming, but knowing that we had Pets Best by our side brought incredible peace of mind. From the moment we filed our claim, the entire process was seamless and stress-free. The customer service team was not only friendly and empathetic, but they also walked us through every step, ensuring we understood the coverage and what to expect. The claim approval process was remarkably fast, and within 2 weeks, we received reimbursement for the majority of the medical expenses. This was such a relief and a testament to how efficient and reliable their service is. What stood out most was how much they genuinely care about the pets they insure. They understood how critical Sydneys situation was and acted swiftly to make sure we could focus on his recovery rather than worrying about the financial burden. Thanks to Pets Best and Whiskerdocs, we were able to give Sydney the care he needed without the stress of unexpected bills piling up. I highly recommend Pets Best to any pet owner looking for comprehensive, reliable insurance that truly stands by their promise. They made an incredibly difficult time a little bit easier, and for that, we are forever thankful.
kzoodiane
it was very easy to submit my receipt…
it was very easy to submit my receipt for my cats visit to her vet. I like how they give you options on how you want to get reimbursed. I feel good about how quickly they responded to my claim and feel confident that this insurance will be able to provide the help I need for my cats, if and when I need it.
JOVITA FOSTER
LOLA'S NEW INSURANCE PROVIDER.
We have only had Pets Best for our Lola for 3 months now, but have been quite satisfied with them, thus far. Each time I have called in, the reps. are very kind, helpful, knowledgeable, and seem to take to heart in our satisfaction. If they can remain this way, I envision us being with them for the long haul.
Dede Burkholder
They are great to deal with.
They are great to deal with.
dweillcarolina.rr.com
Very efficient and quick in responding…
Very efficient and quick in responding to my request
Teresa Otto
Pets Best has been a True Blessing
My cat has had multiple health problems but thanks to excellent veterinarians, he is on the mend. Having Pets Best insurance has been a true blessing.
Debi Naccarto
Best Decision I Every Made for my Dog
Great company to work with for my dog. Easy to file. Good coverage. Rapid response.
Dennis Hoecherl
Appreciate Pets Best
I purchased Pets Best insurance for my westie in 2020. In June 2023 she was diagnosed with TCC Bladder cancer. Pets Best has allowed me to provide the best possible medical treatment possible. They have been extremely supportive with the financial support to cover her treatments. I'm very thankful I selected Pets Best. I appreciate there continued support.
Frank Roberts
Pets Best
Pet Best is excellent Pet Insurance. Easy to use claims process online and on their App. Thorough explanation of claim reimbursement and excellent communication
Holly
Great Peace of Mind!
Whether it’s allergies, ear infections, allergic reactions, or even spine issues, my dog has had quite a few vet visits. Every time, it’s such a relief to know that I can submit a claim and I don’t have to be too worried about getting him the care he needs without being too overwhelmed by the cost. I’m so glad I decided to get pet insurance when he was a puppy, and Pet’s Best has been with us since the beginning.
R.L.V.
Pet’s Best!
Having this insurance made all the difference. I first heard about it from my Progressive car insurance. At the beginning it did take a minute to get reimbursed ( I think it was busy due to Summer) but after that all the claims were reimbursed in a timely manner. My beloved Max passed, so no longer have the insurance as of this week, but even during cancellation, they were caring and compassionate. If you have a pet, I recommend PetBest, the name says it all! I’m so grateful for having the Elite coverage for when I needed it.
Alone at the Spire
Easy. Trusting. Prompt.
Extremely concise. Quickly executed claim, and promptly completed on their end. Would recommend highly.
Douglas Cote
Fast and easy process
Process to submit claim was easy to complete and the explanation of benefits was clear and easy to understand
Greg Schick
We LOVE how Pets Best helped us!!
Our 5 yr. old Golden had a medical problem that ultimately required three vet visits — one of them being an emergency vet procedure. There was absolutely no problem with the multiple invoices being sent in and the reimbursement. In our opinion, there’s no company better than Pets Best!! We’re happy with their service and we plan to stay Pets Best members for a long time!
Sean Gillen
Website Works Great (App Does Not)
The app is constantly broken, which is a bit annoying. Fortunately, I have never had an issue submitting claims on the website.
Consumer
Claims are processed quickly.
Claims are processed quickly.
Joe Gracia
If it wasn't for Pet's Best my pet…
If it wasn't for Pet's Best my pet probably wouldn't be here. You guys are the best!
Natasha Cook
Very easy to use
Very easy to use! Plain and clear! Quick response times.
Janice Swihart
Better explanation if additional attachments are being requested
I have seen that the claim has been processed, but I have not received the payment yet. Also, when requesting additional information it would be nice to know why the request is being made. After 3 requests, I finally called and the customer representative was very nice in explaining why the 3 different requests for the medical records.
Lora Sitler
Quick return
The experience I’ve had has been good, my claims have gone through quickly without having to wait too long. I appreciate the coverage I do have. My dog has had issues with his stomach and i am grateful for the support i have received from pet best!
Ang Flowers
Simple
It was a very fast and simple process. Appreciate the explanation for each thing not covered.
Mary
This company makes it a breeze to…
This company makes it a breeze to submit claims. They give you a clear breakdown of the costs, what’s covered, and why you’re paying the remaining amount.
J. M. Roberts
I'd never be without it
Pests Best has been quick to process claims, provides an explanation of benefits and has covered an ongoing skin issue with my dog.
Alex B
Transparent and Responsive
After providing the invoice and separate proof of payment for my dog’s surgery, Pet’s Best emailed me in a few days an itemized explanation of benefits explaining the coverage and reimbursement. I received reimbursement less than a week after the document was issued. Pet insurance isn’t cheap, which makes it even more important for things to work right when I need it.
Jenifer N.
BEST DECISION TO PROTECT YOUR PETS AND YOUR WALLET
Always quick with reimbursement. This insurance has saved us several times for our pets. Best decision you could ever do to protect them!
Rich
Ease of doing business.
Ease of doing business.
Carol Fortin
Pets Best gives me peace of mind on my…
Pets Best gives me peace of mind on my dogs well being. I know that she will be taken care of. The reimbursement was so fast this time. It's the best pet insurance.
Maryellen Muszynski
I have been a Pet's Best customer for…
I have been a Pet's Best customer for several years. In the past, it was not uncommon to wait months for claims resolution. I was pleasantly surprised by the rapid response and completion of my claims.
Sarah Becker
Quick and easy claims process
Quick and easy claims process, happy to have unlimited claims during times of need.
Chris Krushinski
No-haggle payment
No-haggle payment within the terms of the agreement. Everything I could expect, takes the financial fear out of taking the dog for emergency care. Have not yet received the payment, but got the notification it was on its way within a week or so.
Roxanne Haran
Quick & Efficient
So far, so good! Filed my first claim with the company and they reimbursed me quickly without any issues. Very happy so far!
Emmy
Forever grateful!
I will always be thankful for Pet's Best for allowing me to make the best decision for my dog without having to worry about the cost of care. They have always approved my claims and the most recent claim was approved in one day. I recommend them to everyone!
Candace Rozell
Best Insurance!
Have had this insurance for a few years and my experience has been great. I feel like the fees are reasonable. The customer service is very helpful and claims are processed very quickly. The online process for making a claim is also very simple.
Jo Burns
I’ve paid high insurance rates for 5…
I’ve paid high insurance rates for 5 years. My claim had some expense to it. I’m getting $31 back. I’m not sure how it was figured, but sheesh! Really?
Carrie Knight
I couldn’t be happier with Pets Best.
I couldn’t be happier with Pets Best Insurance! Their timely communication and excellent customer service have made the entire process smooth and stress-free. Submitting a claim was incredibly easy, and I was amazed at how quickly my claim was processed and reimbursed. Their coverage is outstanding, giving me peace of mind that my pet is well taken care of. It’s clear that Pets Best truly cares about pet owners and their furry family members. I highly recommend them to anyone looking for reliable and efficient pet insurance.
Leah O'Boyle
Saved again by pet insurance
Saved again by pet insurance! I would not be able to afford having Great Danes without insurance. It is SO worth it if you get a young dog, and it more than pays for itself. We recently suffered a severe laceration to the paw of my 1 year old, 160lb Great Dane, which required minor and non emergent surgery. A $1600 bill was cut in half and now my deductible is paid for the year. I had an approval within 72 hours. Thank you, pets best!
Brice Hogan
Pets Best has saved us and our puppy
Pets Best has been a savior for our sick dog. Through years of diagnostics and treatments to address his recurrent pneumonia, our plan with Pets Best has saved both us and him. The claims process has been smooth and easy, and has allowed us to focus on his care instead of insurance claims and finances.
NJA
They are easy to contact with…
They are easy to contact with questions. Also it is very easy to upload receipts for reimbursement. We received reimbursement checks quickly. They were very sorry to hear of our dogs passing and canceled our policy right afterwards.
Nancy C
After submitting thSpeedy results!e necessary…
After submitting the necessary paperwork, I expected to have to wait weeks before getting a decision on coverage. I was amazed and pleased to get a positive decision within a few days of submitting the documents.
Heather Broxson
We really like Pets Best
We really like Pets Best - our dog is almost 5 and we've had her insured through them since she was about 6 months old. The only time they have ever turned down a claim is because I forgot to include a receipt showing we'd paid! The peace of mind knowing that we can take our problematic doodle to the vet when needed and not worry about the cost is worth the monthly fee we pay.
Carmen Rotz
Very easy to file a claim and payment…
Very easy to file a claim and payment was issued immediately to Care Credit. Love the convenience
David Jarvis Jr.
Very good service
Very good service, fast pay excellent customer service and nice, friendly support people if you ever need to call them.
Chrissy
I have had 3 pets insured with Pets…
I have had 3 pets insured with Pets Best and so far my experience has been great! As pet parents we always hope we don’t have any major health issues and vet expenses, but I recently had this happen with a young dog and it has been stressful. Pets Best has helped make the situation much less stressful since I didn’t have to worry about vet bills and I’m so thankful for that. I will never own another pet without insurance.
darla holguin
Fast processing of claim
Fast processing of claim. Processing times have greatly improved.
Patti
Quick!
I submitted my claim on Thursday. By Tuesday it had been processed. Funds received!
Kerissa Bearce
Thank you for helping me when my first…
Thank you for helping me when my first claim did not work. Everyone I spoke to was super helpful and I feel grateful I have been paying for this accident insurance for so long to protect my pet.
Kathryn Guy
I am so thankful for Pets Best…
I am so thankful for Pets Best Insurance, especially when they have had to go to the emregncy vets. Its peace of mind to know that the expenses are covered and the reassrance your pet is taken care of the best way possiable.
Jessica Ducharme
The claim was processed very quickly!
The claim was processed very quickly! BUT… I am not pleased at all with the new monthly premium that went up 47% this year!!!
Barbara RichSzigat
Everything was perfect.
Everything was perfect.
Lesley McDonald
Super easy to submit claim
Super easy to submit claim. Approved fast.
Breezy Mullins
I just made a claim and it was pretty…
I just made a claim and it was pretty quick and painless. I uploaded the documents and in less than a week they already processed it. Honestly it is easier to use than my on FSA and insurance.
Steve Thompson
Extremely fast processing and also…
Extremely fast processing and also accurate. Highly recommend PetsBest.
MADILENE DUWAL
I have had good experience with the…
I have had good experience with the company. Have not heard back yet on my recent claim that I entered.
Seth Santos
Customer service
Have had to call customer service a couple of times in the last month. Everyone I've spoken to has been professional and courteous.
Denise Killin
Having Pets Best insurance gives me…
Having Pets Best insurance gives me comfort knowing I get reimbursed very quickly!
Top Pet Insurance
Pets Best
Read review
Spot
Read review
Lemonade
Read review
ASPCA
Read review
Pumpkin
Read review