Pets Best Review
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Reviews 5006 
Eric Dahlquist
Couldn't be happier with Pets Best's Coverage
Couldn't be happier with Pets Best's claim response. Our little schnorkie (schnauzer/yorkie mix) suffered a traumatic episode with congestive heart failure. The LAST thing we wanted to worry about was following up on an insurance claim. Pets Best's response was timely, accurate, and everything was covered per our plan! Thanks Pets Best!!
Stephen Cowden
We utilize the app to submit insurance…
We utilize the app to submit insurance for our puppies first wellness check and it was reviewed an explanation as the benefit came back and it was paid immediately. I can’t believe how fast and how accurate Best Pets insurance is.
Heather Young
Pets best insurance has been amazing
Pets best insurance has been amazing! We have a great plan that helped to cover expensive surgery and rehab with no questions asked! We just added our new pup to the plan. I am greatly appreciative of the ease of this insurance and have shared with family and friends. The only thing is at times it can take a little ling for reimbursement but never more than 5-6 weeks.
Meg
PetsBest has been absolutely wonderful
PetsBest has been absolutely wonderful. After my cat caught a dangerous fungus it was months of appointments, an amputation, medication, and lab work that would have been a heavy financial strain on us had it not been for PetsBest. <3
C.R. Reiner
I'm pretty happy with it
I'm pretty happy with it. I just think feeding tube food should be covered
Lorena Glaser
Quick Results
Pets Best came through for us. Submitting the incident claim was easy and user friendly. I was surprised how quickly they responded to the claim and reimbursed us since the accident happened on a weekend.
Kristie Summerrill
Very grateful for Pets Best!
Such fast turn around and a wonderfully easy process to file a claim!
Kimberly Barry
Our dog Ravioli became critically ill…
Our dog Ravioli became critically ill in June and has been battling her illness for six months-She has been close to death many times. Without Pet’s Best and Tufts, she would not be here today. Having Pet’s Best has allowed us to give her the best care possible, so she could have the best chance to recover. I am happy to say, that after all this time, and many sleepless nights, she is recovering. I am forever grateful to Tufts and Pet’s Best for allowing us to give her the chance she deserved to heal. We aren’t quite out of the woods yet, but if we remain stable for another two weeks, they consider her cured, which is truly a miracle!
Anita Tillotson
This company is so much easier and…
This company is so much easier and nicer to deal with. After having my last insurance deny me paying for the wellness visit costs that I paid the insurance for for a whole year, I love this company.
MERIL AMDURSKY
New to pet insurance and Pets Best is terrific
I am new to pet insurance and I did a lot of research before enrolling in Pets Best. The process is incredibly easy and they covered the entire expense without any question. It’s a great investment in my dog’s health.
Lori Scott
Pets Best is AWESOME
Pets Best is AWESOME! It has paid for its self over & over! They email within the hour, after I submit a claim, that they've received it. Takes a couple of weeks & the money goes into my bank account!
Prudence Brown
Wellness claims have excellent turn around
Excellent turn around on wellness claims. Would like a summary of claims processed and remaining balance.
Debi Naccarto
Best decision I ever made for my dog
Best decision I ever made for my dog. Affordable. Easy to submit claims. Quick turnaround. Wide coverage. Thank you.
Jim
Big bills paid, no issues.
We rescued a Schnoodle and researched ratings for pet insurance. We chose the PetsBest plan for Wellness & Accidents. Twice he eat a bar of choclate and went to pet ERs. We send the four figure bills to PetsBest and had 90% of the bills deposited in our checking account with no issues. It is nice to not hesitate to get treatment because of sudden big bills.
Jennifer porter
Very prompt with responding to…
Very prompt with responding to questions. And payment is received quickly. Helps keep my pup healthy without worrying about cost
Sheri Gatanas
The turn around time was very fast
The turn around time was very fast. I did have a little trouble with uploading the second time when more information was needed, but I called and they were able to help me. Pets best is the best!
NIna
I don't submit many claims
I don't submit many claims, but when I do the experience is always excellent! Thank you
Bill
I signed up for a wellness plan
I signed up for a wellness plan, so I don't know why ALL yearly vaccines aren't covered.
Francis Halpin
Incredible coverage at reasonable rate
Pets Best has been slow to process claims a few times. However, they have always been honest and ethical in their payment of claims. In fact, they have paid claims that they probably could have tried to deny. They are not like those home warranty companies. You can count on them to be fair and reasonable.
Jim Macaulay
Super easy to file a claim and fast…
Super easy to file a claim and fast response on claim.
Samantha Anderson
Piece of mind
Just had a large vet bill for my dog and pets best really came through for me. They were quick to process my claim, just waiting on the payment to be deposited. Really pleased with their coverage and how they communicate.
customer
A forever customer
As someone fairly new to pet insurance I wasn’t sure if it was worth the cost. I have had multiple claims with Pet’s Best and each time they are thorough, timely and the claims process is so easy. My pets will always have coverage with them.
Ann
We love Pets Best
We love Pets Best, the piece of mind in knowing that if something happens to your pet they are covered is invaluable. They are very thorough and keep you in the loop the entire claims process and receiving reimbursement is super quick and easy. I will only use Pets Best for current pet and for future pets.
anthony papa
Insurance is not worth the return…
For the amount of money I pay on his insurance. Next to nothing was covered on his neuter. The amount of his last bill to get $40 back. I mean come on not even a premium payment back. I will be canceling in the upcoming days your insurance is not worth it
C M
Petsbest helps my pets get the care…
Petsbest helps my pets get the care they needs while they we are managing their health issues. Thank you so much!
Sarah Rideout
Pets Best Greyt Choice
Pets Best has been a great choice for my retired greyhound racer. She is able to enjoy her best life with Pets Best coverage of acupuncture and holistic elder pain management. Love the variety of coverage.
Alysen Fedewa
The turn around time from submitting invoice to getting refund
The turn around time for my puppies wellness exam invoice and getting the refund back to me was way faster than I expected it to be.
Bill C.
Great Coverage for a Reasonable Price
No one purchases insurance of any kind hoping they’ll have to use it, but we sure were happy we had it when our newly-adopted young dog, Freddy, started having all kinds of gastrointestinal problems. Pets Best was always there and always fair with their distribution of benefits and we are very grateful for that. The coverage is great and their online portal very user friendly. I always put them at the top of my list of Pet Insurance companies when asked for recommendations.
luis noguera
Took so much time and in a year I got a…
Took so much time and in a year I got a refund of almost nothing Pennie’s I am seriously considering cancel my subscription
Andrew Dambrauskas
Has covered multiple surgeries
My greyhound suffered an open fracture on her leg, which re-fractured four months later, and was eventually diagnosed with osteosarcoma in that leg. Pets Best has covered every claim, which has included three surgeries (two repairs and eventually amputation), and her chemotherapy treatment. This would have cost us over $40k out of pocket without insurance, and we would not have been able to follow through with many of these treatment options if we didn’t have insurance. Pets Best has truly let us make decisions based on what’s best for our dog without having to worry about the financials.
Deb Bauer-Yost
The prompt reimbursement in direct…
The prompt reimbursement in direct deposit
Gale
Easy to submit claims
Easy to submit claims. They let me know when the process is done.
BD
2 Cats and So Far, Good Experience
So far (6 months), I have loved working with Pets Best for my two cats. It is a great insurance and I have no complaints currently. Claims don’t take a long time to be processed (at most 2 months for the most difficult claim) and reoccurring claims (like for medicine) are processed within a week.
John Hardin
Exceptional!
Exceptional customer service and fast turnaround for claims! Love Pets Best!
Leyla Venturo
PetsBest is the best!
PetsBest is responsive and efficiently manages the claims. I have submitted two claims so far. They made the whole process easy and smooth. I am very grateful for that. I highly recommend PetsBest to provide health insurance to your beloved dogs!
Anne Marie Powers
Pets Best processed my request within 2…
Pets Best processed my request within 2 weeks of my submission Perfect in time for the holidays
Lori
So fast and easy to send claims
Pets Best makes it so nice and easy to send in a claim. Sent claim in on a Thursday afternoon and got notified Sunday that it had processed! Only 3 days, very fast! So simple to do, thanks Pets Best!
Monica
Very satisfied customer
This company really exceeded my expectations. The app needs some adjustments but apart from that, I have no complaints. Some claims took longer to be processed but it was processed in accordance to our hired plan.
Sarah
My claims get processed pretty quickly
My claims get processed pretty quickly. I do wish food and supplements that a veterinarian had prescribed were covered though.
Shari Fogolini
Love Pet's Best!
Pet's Best has always provided coverage for any illnesses that our dog, Scout has had. We've had this insurance since he was 5 years old, and he is now 11. Of course the premiums have increased, but Pet's Best has not let us down. We did not use the insurance much until recently Scout was diagnosed with diabetes, and they have covered everything, even eye care to prevent his cataracts from blinding him.
Kayla Culleton
Affordable, quality based services
They have been affordable, provided quality services and have been easy to work with.
Angela
Awesome company to work with
I’ve had a wonderful experience with this company. It pays for everything it says it will and even things I wasn’t expecting. It’s fast and easy.
Leslie Walenta
I am very pleased with Pets Best…
I am very pleased with Pets Best Insurance. They have paid every claim I have submitted. I recommend them to friends and family when asked about pet insurance.
Liz Cook
Pets Best handles my claims seamlessly
Pets Best handles my claims seamlessly. Going with Pets Best for my cat insurance was one of the best decisions I’ve ever made.
Jenna DeMarco
Transparent, fast for the big things, good communication
I have had Pets Best for a little over two years now after I rescued my pup. Overall, I have found them to be entirely transparent on his coverage, what the decision on my claims are and why, as well as any updates and changes along the way. I will say, at times, with my smaller claims (he receives monthly allergy shots during the warmer months), they do not process them super quickly but they send status updates and do get to it. The one time I had to use them in a more emergency situation where he needed surgery, they responded to the claim very quickly and were wonderful to work with. They direct deposit closed claims right to my bank account and I get communication along the way as they do. I have recommended them to friends who have also had positive experiences. Including one who had a major, several thousand dollar surgery, and they had reimbursements within three business days.
Laura Stewart
Trusted
Trusted, Informative and value over the may years I have been a customer. I have insured various dogs through my time with Pets Best. Thank you.
Alekusan
Its a good insurance overall
Its a good insurance overall. I have not had issues at the moment after 6 years, the only complaint is they dont increase the reimbursement for wellness visit to the vet, I have been receiving the same amount back even when the vet costs are way up every year.
Paula
Pets Best reimbursed for Wellness…
Pets Best reimbursed for Wellness vaccines and applied fees for eye infection to Aries' deductible. Filing a claim is relatively simple on line.
Danielle Pratt
Pets Best has been great since day one
Pets Best has been great since day one. With any claim, customer services interactions and questions. Thank you for all you do.
linda Joffe
Wellness insurance not worth the cost.
Wellness insurance not worth the cost.
Michelle
I absolutely love Pets Best!
I absolutely love Pets Best and I have recommended them to all of my friends and family. They respond to claims quickly and in a timely manner and communicate any delays. I have used their Whiskerdocs as well which was very helpful.
Megan Courtney
PB comes through again
I’m giving 5 stars even though the submit claim action on the app was not working. That is usually not the case. Usually very easy to submit a claim and the direct deposit is convenient. My premiums are going up a lot this year but they are still at a competitive rate and PB has always come through. Recommend to every pet owner.
Laurie
Pets Best is great
Pets Best is great. They covered what I expected with my cats recent vet visit. A+
Michael B
This is a blessing!!! Everyone with pets needs this.
I’ve had pet insurance with pets best for over a year and you never hope you have to use it but that it will be easy and effective if you do. Well my pittie needed surgery on her ear and the total cost of treatment was over 2k. I submitted the claim and receipts to pets best and in about a week I was told my claim is being paid and I got most of my money back minus my deductible. I’m so happy we have this to make sure we don’t worry if we can afford our babies treatments.
Ty Wallace
Great Customer Service
PetsBest was easy to use. Very simple instructions to file my claim. There was a delay with processing but it was communicated to me every time.
Joseph Piga
Very easy to submit a claim and fast…
Very easy to submit a claim and fast response Excellent service
William Turner
Easy to submit receipt for claim!
Easy to submit receipt for claim! The App makes submission of the vet receipt so easy... just scan and go. I like that I don't have to evaluate each item to see which items are covered on my claim. PetsBest does all that for me, and then provides a detailed explanation a couple of days later. Then, my reimbursement is automatically deposited to my checking account. It could not be easier. Very nice!
Diane Hodges
I didn't know which insurance to…
I didn't know which insurance to purchase for my pets, but I landed with Pets Best. I'm glad I did because I feel like they are prompt and fair, and cover what they say they will cover.
Brenda
It was super easy to file my claim
It was super easy to file my claim. The communication along the way was very good. And my claim was settled in a timely manner.
Steph
Pets Best was responsive and caring…
Pets Best was responsive and caring after our 3 year old German Shepherd had a serious issue with emergency surgery and we appreciated their working with us to see how our policy helped cover those expenses. P.S.- Their program to call a vet for medical questions is also a wonderful program for customers and their pets!
Jainita Patel
Unacceptable Wait Times but Claim Paid
I have been with Pets Best for 3.5 years now. For the first 2.5 years, I had no complaints but since they were bought out by a different company, their service has been extraordinarily slow. My dog had surgery on 8/27 and I submitted the claim for the procedure the very next day. At midnight on the 42nd day (the very last day of their promised turn around time) I received a notice that my claim was closed because they couldn't contact my vet. The next morning, I was able to contact my vet and get them the missing paperwork within 3 hours. The only reason it took so long is because Pets Best made me wait 1 hour to talk to a rep to figure out what paperwork was missing and another 1.5 hours again to tell another rep that I had submitted all of the paperwork. Additionally, the vet said they had never been contacted, so I am wondering if Pets Best ever even reached out to them. After waiting for another 30 days, they finally processed my claim. I will say that they did fully cover my dog's surgery as promised in my policy but it took close to 3 months and several hours of waiting and following up to ensure that the claim was processed.
Lanette Luchenbill
Quick processing
My claim is submitted was processed same day. I was with another company and there claims took 2 months or more to process so this was a welcome change. My payout hasn't come yet but it's still early.
Minnette Harmon
Losing Blue
It was unfortunate that I had to contact Pets Best. I lost my cat two weeks prior contacting them to let them know that I needed to take him off the policy. The young lady that was helping me was very polite very sympathetic, and even though I could’ve left him on the policy and continue paying for his insurance, just so it was another piece of Him that I didn’t have to let go. I chose this to start my closure on losing him.
Delmar Weathersby
Claims are processed quickly and rarely with requests for additional information
Claims are processed quickly and efficiently. Acknowledgement of receipt and progress are always communicated via email so that we are aware of the status of our claims. We are very satisfied with the quality of service that is provided by Pets Best.
LH
Claim was processed extremely quickly.
Claim was processed extremely quickly.
Jamie Maund
Thank God for pet insurance is all I…
Thank God for pet insurance is all I can say.
Charles
Easy claims process and quick…
Easy claims process and quick processing time!
Naomi Hjelm
Fair and honest
Fair and honest, made 4 claims within a month and all were approved within the month. After having 7 dogs I don’t know why I never had pet insurance before. I have a accident, illness and wellness on 2 dogs currently and it feels good to have that piece of mind.
Heidi
Excellent Choice for Worry-Free Pet Parenting
We've had Pets Best for 7 years and it has taken so much worry out of being a pet parent. We were always happy with the coverage - but when our dog was diagnosed with cancer, it changed everything. Pets Best enabled us to make choices about what was best for our girl without worrying about costs. It was such a gift to have this peace of mind during an emotional time. Now, we have it for all our dogs and are certain we'll always be Pets Best customers.
mike richardson
Pets Best has been a life saver for my…
Pets Best has been a life saver for my dogs! I can't imagine not having Pets Best insurance for my dogs, it is such a peace of mind. I can make decisions based on the well-being of my dogs instead of financial concerns. I will never be without Pets Best insurance for my dogs. The claims are easy to file and the decisions are fast and fair. I can't say enough good things about Pets Best.
Consumer
This was my first time to file a claim
This was my first time to file a claim. The process was very easy. After 2 weeks they sent an email saying they were a little behind in processing claims. As it was my first time to file I called to make sure they had received all the information they needed and did they know how long the process would take. The customer service person I spoke to was so nice, patient and helpful. And within 48 hours I received the email that my claim was processed! I’m so glad I took out insurance on my 2 kittens and I made the right choice with Pets Best!!!
Karl
Had to turn in 3 claims and was done…
Had to turn in 3 claims and was done very quickly Great service
Philip Werner
I have had Pet's Best Insurance…
I have had Pet's Best Insurance coverage for about 15 years. Very straightforward coverage; claims have been timely made. Very glad I can count on them.
Nelson S
Responded very quickly
Responded very quickly
Valerie Lerma
Submitted a claim
Submitted a claim. Claim was processed and received in a record amount of time - for Pets Best. Less than two weeks later. Very satisfied with the processing time. Need to discuss realistic ideas of costs of veterinary care however. $50.00 does not cover cost of annual exam for major metropolitan area.
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