Pets Best Review
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Reviews 5810 
Gloria Quintal
I like what I received it just took…
I like what I received it just took longer than I thought it would to get the reimbursement.
Edward Majewski
Pets Best is amazing
Pets Best is amazing. Wonderful customer service. Rates and coverage options to fit any budget. The claims process is simple and works seamlessly with prompt processing. I highly recommend Pets Best and am so glad to have them to assist with our pets health care needs.
Jim
We love Pets Best
We love Pets Best! They have been fantastic with claims and reimbursement of those claims.
Cindy K
Dental pain relief
I was fortunate to not need the insurance after purchasing it for a few years. But when my girl Lacey ended up with dental fracture injuries PetsBest processed my claims quickly - even reaching out to my vet for records. All applicable charges for visit and surgery were taken care of and I received payment based on my policy terms. Highly recommend PetsBest !!
Karen Ritchie
Quick processing of claims
Quick processing of claims and I have never once had to fight to have a claim approved.
Richard
Need information in a timely manner
I’m disappointed that the process took as long as it without knowing why. Only after calling and eventually getting an email did I find out that the delay was due to problems that had to do with updating the system. I would have felt more comfortable knowing that before I had to make the call. Especially since my monthly bill came right on time with no glitch.
Eve Sclawy
A valid claim was denied and a phone…
A valid claim was denied and a phone call to a rep resolved the oversight quickly. It took another two weeks but it was during the holiday season. I was very satisfied with how well everything was handled.
Kara
Mixed reviews
I like the service, it’s very easy to file a claim. I hate that you say my dog has all kinds of pre existing conditions that you don’t cover with the amount that I pay for her. Also, the claim took longer than usual this time but that may just be because of the holidays.
Mollie
Disappointed Once they review the invoice correctly…
Once they review the invoice correctly they pay quickly. I have called twice and resubmitted at least the same amount to get my dogs annual exam and vaccinations paid. I subscribe for the wellness package also. They finally have corrected one but I have not heard anything on the second dog. The annual visit was October, I submitted immediately and am still trying to get this straight.
Diane D'Elia
I sent claims in in the beginning they…
I sent claims in in the beginning they were great now my dog is maybe five years in and the claims are not being paid no explanation they’re saying it’s an existing condition which it wasn’t. The dog hurt his leg. It was not in an existing condition. they raised my rates because they said I made too many claims and I haven’t put a claim in in over two years and good luck trying to get somebody to call you back.
Rich Scott
Easy to make claims and receive…
Easy to make claims and receive reimbursement.
Linda M.
First Time Pet Insurance Buyer. Good First Experience.
This was the first time I've ever purchased pet insurance. We have a new Malinois puppy and it seemed prudent. After checking a lot of different insurances I found this one to be the best value for the money. We also added the "wellness plan" since she will be getting all of her puppy shots and check ups. The first wellness check up and puppy shots bill I submitted for payment was approved within 3 days. They paid for everything except for her Puppy ParvoVirus vaccine. I thought it strange since they paid for her other vaccine. I called them on Christmas Eve (day) and got a US based customer service rep. She looked at it and said it was just an error since my vet's billing code didn't show "VAC" or the word "Vaccine" on the bill. They apparently use some type of AI to read and pay claims. She said it would be paid and the amount of the Parvo Vac would be added to my reimbursement check. Easy-Peasy. I wish all my medical claims were that easy to fix. So far so good with this new insurance. At the price of vets these days (I'm in Hawaii) you can easily recover your annual premium in just one or two visits. Our friend's Pomeranian puppy broke her leg and her vet bills totaled $11k for everything to fix it. Like all insurance, best to have it and hope you never need to use it.
William bossley
I claim was processed in less than a…
My claim was processed in less than a week. Thank you.
David Goodbary
Protection for our four legged little friends
Unlike the experience I’ve had with some of these aftermarket car warranties Pets Best insurance has done exactly as they have described to do they take care of me when they need to and then there’s sometimes I’ll turn a claim in that they can’t pay on and that’s fine but they’ve been fair all along. I just filled a claim and was reimbursed nearly 3months dues with very little out of pocket. I think and while I don’t wish harm to anyone’s 4-legged little friend, hospital bills is where the real magic happens in terms of reimbursements.
Gina Dubick
I recommend pets best to everyone
I recommend pets best to everyone! It is easy to navigate the website. When I submit a claim it's easy to check on progress. I get emails if the claim is taking longer than two weeks to process.
Richard
Need more coverage
Wish there were more levels of coverage for wellness claims. Will only cover less than about half of flee and tick meds. Then no other wellness claims for remainder of the year.
Molli Baker
Best Pet Insurance I've Worked With
The overall process to submit a claim was very simple and straightforward. And I actually ended up getting reimbursed for more than I was expecting, which was beyond amazing! It took a bit longer than was ideal for things to process and get reimbursed, but overall this was definitely the best experience I've had with a pet insurance company.
Brittany Worden
Had coverage on my 4 dogs for 7 years
Had coverage on my 4 dogs for 7 years, it's been great aside from the doubling of premiums each year for the past 2 years. Prior to that there were no premium increases. Claim submission and reimbursement is quick and easy. Even with increased premiums, it's saved me thousands over the last 2-3 years.
Christopher Hewitt
Good
Good, reliable
Taj Boyland
Pets Best is the best purchase for our…
Pets Best is the best purchase for our dog. The claim process is incredibly easy, offering us total peace of mind for his health. Highly recommended.
Kevin Le
Pets Best is great
Pets Best is great. They have upheld their end of the insurance, and I have had no issues with them.
Jamie Brewster
In general the cost is ok… downside…
In general the cost is ok… downside items are- very slow claims reimbursement process and claim information collection process.
Kevin Roberts
Prompt review of claims (usually)
Prompt review of claims (usually). The last couple of times it's been an extended wait for claims to be covered but I attribute that to the recent updates on your site.
Susan
Easy Reimbursement was swift
Easy Reimbursement was swift
VTV
Peace of mind when you have an Insurance
When I was on a vacation this Summer my dog had an emergency and I did not hesitate even for a minute to ask my brother to take him to a veterinarian , because I knew Pets Best was gonna be there when I needed. Sure enough, when I submitted the claim, Pets Best reimbursed me in timely manner.
Stacy Townsend
I love pets best overall
I love pets best overall. The only issue, which has become a major problem for me financially lately, is the time it takes to process claims. It's been taking 4 weeks before I am paid for claims which is a financial hardship for me.
Mike W.
Pets Best Used to Be The Best... Now They're More Like One of the Rest
We originally chose Pets Best over competitor products because of their reputation for simple transaction, prompt reimbursement for covered claims, and no run-arounds. And in the beginning, that's how it was. However, over the past 2 years, Pets Best has become just like every other company. It takes far long than advertised just to have them acknowledge each claim, and then there is the all-to-familiar "we're sorry your claim is taking longer than normal" email... for every. single. claim. And then I get more emails advising our claim is incomplete, for not having provided a proper invoice - which I absolutely had (not sure where they're losing our personal data and documents), so I re0=-submit the same document, receive a confirmation email of receipt.... and then weeks later... yet another "we're sorry your claim is delayed" message, as if the entire process had started over again. Customer service is quite helpful over the phone, but... again, similar to many other competitors, their hold times are extensive now (they weren't when we first started with them). There is no hustle, there is no expediency, and they now are less effective in handling claims, so they're a lot like many other competitors now and, IMHO, have lost their competitive edge. The EOBs do provide good explanations, mostly for why something might not be a covered claim, but they do provide clear information, and when something is covered, they do provide good processing... after far too extended times.
Linda Denny
When I first signed up with Pets Best …
When I first signed up with Pets Best loans were processed within a week and reimbursement too. Now it takes almost a month for claims to be processed and paid. Otherwise it is a great Pet Insurance.
Judy L.
Pros & Cons
I like the ease of use of the website. I dislike how long it takes to get reimbursed
Mark Tomasi
Fast and easy claims submitting…
Fast and easy claims submitting process. Processed claim in less than a month, which is better than the industry norm.
Texas Dow Employee Credit Unio
Pets Best is a VERY GOOD insurance for…
Pets Best is a VERY GOOD insurance for pets. It was highly recommended by my Vet and have had great experiences with them. Fast accurate claims.
Todd Szilagyi
Pets Best is the BEST
Pets Best has been the single best investment we have made in our dog. Coverage has been as expected. The app works great and we get reimbursed in a timely manner. I have and will continue to recommend!
Joe Cornell
After being with a different insurance…
After being with a different insurance company for 10 years for my 10 year old dog I changed to PetsBest due to their pricing being half of the previous company. 4 months into the PetsBest policy my dog was diagnosed with cancer. Cancer was removed completely and she is doing great. Pet's best paid my large claim without any hassle exactly per the policy. I was very concerned being a new policy holder with an older dog, but they took care of me without issue. Highly recommend.
REBECCA CARROLL
They are very efficient and return…
They are very efficient and return claims very quickly.
Sara Harvey
Wallet and Life Saver
I’ll be honest Pets Best is probably one of the best investments I have made next getting my dog. My little dude ended up with some tumors and a broken tooth over time and I never really had to worry about affording it because of my coverage. It’s also helpful with recurring medications and wellness checks.
Toby Curise
Great company but slow payments
As far as the price goes, it's comparable with other companies for similar deals. Dealing with the staff was great, submitting claims is easy but getting the claims approved and receiving the payment is extremely slow. You will get the EOB and still take a week to receive the direct deposit.
Luz Houston
Disappointed
I honestly believed my reimbursement claims for my pet’s wellness visit fees was going to be covered more than what it turned out to be.
Chris Middleton
Good Plans, Poor Claims Processing
While the plans and coverage are more straight-forward than some, the claims process is very challenging. The same items will be covered in some cases, but not in others. Multiple items in the same claim will sometimes be processed, other times missed altogether. If items are missed, then an appeal is required, which takes more time and up to 30 days to complete. All of these claims issues significantly degrade the overall experience.
Paul Tunnicliffe
Very prompt turn around of our claim.
Very prompt turn around of our claim.
Tom H
Fast claims processing.
Fast claims processing.
Alan Powell
Very prompt response to Ginger's claim
Very prompt response to Ginger's claim. She was pleased and gave a very affirmative "Woof" because she now had a check coming to buy more food and toys.
Rose
Pets Best is a good company
Pets Best is a good company. As my dog gets older, his pet insurance costs go up a little, however, PetsBest did not lower his benefits like my previous company did. My previous insurance not only lowered his benefits but also raised the monthly payment. PetsBest employees are very nice and really care about my dog.
Eddie
High cost
High cost, and payout seems minimal. But good to have in an emergency.
Tracy Garza
I have been very happy with PetsBest
I have been very happy with PetsBest. I don’t plan on ever having an animal without this protection. I highly recommend this company.
Scout
Pet's Best is with you every step of the way
Pet’s Best was recommended to me by my veterinarian, Dr. Lloyd Pilch, who told me: “Of all the insurance companies I’ve dealt with, Pet’s Best is the most reliable—quick to pay and without red tape.” He was absolutely right. I signed up based on his recommendation, and Pet’s Best has never let me down. When my dog Max was diagnosed with discospondylitis, I was devastated—but Pet’s Best supported us through every step, from MRIs to treatment. When he passed, they covered his euthanasia and even sent a heartfelt card, which meant so much to me. I’ve now insured three dogs with Pet’s Best and continue to be grateful for their compassion, reliability, and efficiency. The peace of mind they provide is worth every penny. I’ll always choose Pet’s Best for my pets.
TRACY MOON
I hadn't had much trouble until…
I hadn't had much trouble until November of 2025, when their website and online portal stopped working properly. My claims backed up, and it got very confusing. I am certain I will miss out on some benefits as a result since it was difficult to keep track of things, especially since their email notices don't give you enough info to know what the issue relates to.... That said, at least all of the people I was able to finally reach by phone were very nice and, although they couldn't resolve the site issues, I appreciated that they were trying as hard as they could.
KJ Maj
Still though...
Haven't met the Pets Best team in person but you can feel their honesty and Heart.
N Richard
Pets Best has been a lifesaver for one…
Pets Best has been a lifesaver for one of our dogs. We got the plan the day after we got him and when he was a year old he started having seizures and required specialized testing that cost almost $15,000. Without Pets Best, we wouldn’t have been able to pay for this without great hardship. The claims process is easy. I just wish they would add CBD oil to their formulary. Other insurance companies cover it and it has been the difference for our epileptic dog.
Charles Elliott
When my dog decided to blow her knee
When my dog decided to blow her knee, treatment was not to be delayed. Local vet diagnosed and coordinate a surgeon, her repair was done in less than two weeks. Pets Best covered $2700 of the $3200 charge in three weeks. This saved the financial shock of an unexpected expense. Both our pets are covered and I will always use Pets Best.
N. White
Consistent and clear coverage
My wife and I have 3 cats, 2 of which have been problematic at one time or another. We have 1 cat with chronic GI issues and another with pre-existing upper respiratory issues. Pets Best has been nothing but consistent and clear, covering everything for our GI cat (because we had her from a kitten), including numerous hospital visits. While Pets Best doesn't cover everything for our upper respiratory cat because it is a pre-existing condition, they don't use that against us to stop paying legitimate insurance claims for him. I'm always skeptical about insurance companies, but my experience with Pets Best has been nothing short of excellent. And I want to be clear - I've not been paid or incentivized for this, I'm simply impressed that an insurance company actually does what it says it will.
hollis robinson
your handeling of my claims was fast and fair
Lwas satisfied with the way you handeled my claim
customer
Simple/Easy Service
So easy to use and quick reimbursement
SRJ
I never have to worry if I can take…
I never have to worry if I can take care of my pets knowing I have insurance to help. I always know it will be a easy process
Inna Itskova
Great company
I’m very grateful for the support and service I received from my pet health insurance. They were quick, fair, and efficient with every claim I submitted, and the reimbursement process was always smooth. When my cat became seriously ill, they handled everything with compassion and understanding. They even covered the cost of euthanasia when it became the only humane option. I highly recommend them for their reliability, fairness, and kindness.
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