Pets Best Review
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Reviews 5195 
Douglas Cote
Fast and easy process
Process to submit claim was easy to complete and the explanation of benefits was clear and easy to understand
Greg Schick
We LOVE how Pets Best helped us!!
Our 5 yr. old Golden had a medical problem that ultimately required three vet visits — one of them being an emergency vet procedure. There was absolutely no problem with the multiple invoices being sent in and the reimbursement. In our opinion, there’s no company better than Pets Best!! We’re happy with their service and we plan to stay Pets Best members for a long time!
Sean Gillen
Website Works Great (App Does Not)
The app is constantly broken, which is a bit annoying. Fortunately, I have never had an issue submitting claims on the website.
Consumer
Claims are processed quickly.
Claims are processed quickly.
Joe Gracia
If it wasn't for Pet's Best my pet…
If it wasn't for Pet's Best my pet probably wouldn't be here. You guys are the best!
Natasha Cook
Very easy to use
Very easy to use! Plain and clear! Quick response times.
Janice Swihart
Better explanation if additional attachments are being requested
I have seen that the claim has been processed, but I have not received the payment yet. Also, when requesting additional information it would be nice to know why the request is being made. After 3 requests, I finally called and the customer representative was very nice in explaining why the 3 different requests for the medical records.
Lora Sitler
Quick return
The experience I’ve had has been good, my claims have gone through quickly without having to wait too long. I appreciate the coverage I do have. My dog has had issues with his stomach and i am grateful for the support i have received from pet best!
Ang Flowers
Simple
It was a very fast and simple process. Appreciate the explanation for each thing not covered.
Mary
This company makes it a breeze to…
This company makes it a breeze to submit claims. They give you a clear breakdown of the costs, what’s covered, and why you’re paying the remaining amount.
J. M. Roberts
I'd never be without it
Pests Best has been quick to process claims, provides an explanation of benefits and has covered an ongoing skin issue with my dog.
Alex B
Transparent and Responsive
After providing the invoice and separate proof of payment for my dog’s surgery, Pet’s Best emailed me in a few days an itemized explanation of benefits explaining the coverage and reimbursement. I received reimbursement less than a week after the document was issued. Pet insurance isn’t cheap, which makes it even more important for things to work right when I need it.
Jenifer N.
BEST DECISION TO PROTECT YOUR PETS AND YOUR WALLET
Always quick with reimbursement. This insurance has saved us several times for our pets. Best decision you could ever do to protect them!
Rich
Ease of doing business.
Ease of doing business.
Carol Fortin
Pets Best gives me peace of mind on my…
Pets Best gives me peace of mind on my dogs well being. I know that she will be taken care of. The reimbursement was so fast this time. It's the best pet insurance.
Maryellen Muszynski
I have been a Pet's Best customer for…
I have been a Pet's Best customer for several years. In the past, it was not uncommon to wait months for claims resolution. I was pleasantly surprised by the rapid response and completion of my claims.
Sarah Becker
Quick and easy claims process
Quick and easy claims process, happy to have unlimited claims during times of need.
Chris Krushinski
No-haggle payment
No-haggle payment within the terms of the agreement. Everything I could expect, takes the financial fear out of taking the dog for emergency care. Have not yet received the payment, but got the notification it was on its way within a week or so.
Roxanne Haran
Quick & Efficient
So far, so good! Filed my first claim with the company and they reimbursed me quickly without any issues. Very happy so far!
Emmy
Forever grateful!
I will always be thankful for Pet's Best for allowing me to make the best decision for my dog without having to worry about the cost of care. They have always approved my claims and the most recent claim was approved in one day. I recommend them to everyone!
Candace Rozell
Best Insurance!
Have had this insurance for a few years and my experience has been great. I feel like the fees are reasonable. The customer service is very helpful and claims are processed very quickly. The online process for making a claim is also very simple.
Jo Burns
I’ve paid high insurance rates for 5…
I’ve paid high insurance rates for 5 years. My claim had some expense to it. I’m getting $31 back. I’m not sure how it was figured, but sheesh! Really?
Carrie Knight
I couldn’t be happier with Pets Best.
I couldn’t be happier with Pets Best Insurance! Their timely communication and excellent customer service have made the entire process smooth and stress-free. Submitting a claim was incredibly easy, and I was amazed at how quickly my claim was processed and reimbursed. Their coverage is outstanding, giving me peace of mind that my pet is well taken care of. It’s clear that Pets Best truly cares about pet owners and their furry family members. I highly recommend them to anyone looking for reliable and efficient pet insurance.
Leah O'Boyle
Saved again by pet insurance
Saved again by pet insurance! I would not be able to afford having Great Danes without insurance. It is SO worth it if you get a young dog, and it more than pays for itself. We recently suffered a severe laceration to the paw of my 1 year old, 160lb Great Dane, which required minor and non emergent surgery. A $1600 bill was cut in half and now my deductible is paid for the year. I had an approval within 72 hours. Thank you, pets best!
Brice Hogan
Pets Best has saved us and our puppy
Pets Best has been a savior for our sick dog. Through years of diagnostics and treatments to address his recurrent pneumonia, our plan with Pets Best has saved both us and him. The claims process has been smooth and easy, and has allowed us to focus on his care instead of insurance claims and finances.
NJA
They are easy to contact with…
They are easy to contact with questions. Also it is very easy to upload receipts for reimbursement. We received reimbursement checks quickly. They were very sorry to hear of our dogs passing and canceled our policy right afterwards.
Nancy C
After submitting thSpeedy results!e necessary…
After submitting the necessary paperwork, I expected to have to wait weeks before getting a decision on coverage. I was amazed and pleased to get a positive decision within a few days of submitting the documents.
Heather Broxson
We really like Pets Best
We really like Pets Best - our dog is almost 5 and we've had her insured through them since she was about 6 months old. The only time they have ever turned down a claim is because I forgot to include a receipt showing we'd paid! The peace of mind knowing that we can take our problematic doodle to the vet when needed and not worry about the cost is worth the monthly fee we pay.
Carmen Rotz
Very easy to file a claim and payment…
Very easy to file a claim and payment was issued immediately to Care Credit. Love the convenience
David Jarvis Jr.
Very good service
Very good service, fast pay excellent customer service and nice, friendly support people if you ever need to call them.
Chrissy
I have had 3 pets insured with Pets…
I have had 3 pets insured with Pets Best and so far my experience has been great! As pet parents we always hope we don’t have any major health issues and vet expenses, but I recently had this happen with a young dog and it has been stressful. Pets Best has helped make the situation much less stressful since I didn’t have to worry about vet bills and I’m so thankful for that. I will never own another pet without insurance.
darla holguin
Fast processing of claim
Fast processing of claim. Processing times have greatly improved.
Patti
Quick!
I submitted my claim on Thursday. By Tuesday it had been processed. Funds received!
Kerissa Bearce
Thank you for helping me when my first…
Thank you for helping me when my first claim did not work. Everyone I spoke to was super helpful and I feel grateful I have been paying for this accident insurance for so long to protect my pet.
Kathryn Guy
I am so thankful for Pets Best…
I am so thankful for Pets Best Insurance, especially when they have had to go to the emregncy vets. Its peace of mind to know that the expenses are covered and the reassrance your pet is taken care of the best way possiable.
Jessica Ducharme
The claim was processed very quickly!
The claim was processed very quickly! BUT… I am not pleased at all with the new monthly premium that went up 47% this year!!!
Barbara RichSzigat
Everything was perfect.
Everything was perfect.
Lesley McDonald
Super easy to submit claim
Super easy to submit claim. Approved fast.
Breezy Mullins
I just made a claim and it was pretty…
I just made a claim and it was pretty quick and painless. I uploaded the documents and in less than a week they already processed it. Honestly it is easier to use than my on FSA and insurance.
Steve Thompson
Extremely fast processing and also…
Extremely fast processing and also accurate. Highly recommend PetsBest.
MADILENE DUWAL
I have had good experience with the…
I have had good experience with the company. Have not heard back yet on my recent claim that I entered.
Seth Santos
Customer service
Have had to call customer service a couple of times in the last month. Everyone I've spoken to has been professional and courteous.
Denise Killin
Having Pets Best insurance gives me…
Having Pets Best insurance gives me comfort knowing I get reimbursed very quickly!
John Scott
Simple approval process despite a rescue dog with preexisting conditions and multiple past vets
I just have to say that the claim review and approval process for my rescue dog, who had some preexisting issues at the time I adopted him that were treated by the rescue vets, was very straightforward and easy to document and upload to Pets Best. I uploaded my claims for the procedures she had at her current vet, uploaded her SOAP notes and medical records from our vet, and then as for supplemental documentation, I uploaded the entire medical records that the rescue’s vet had for all the treatments they did for her from the time they put her up for adoption until I adopted her and they stopped treating her. Uploading was simple through the app and website. And Those complete records helped because in less than a week they approved the claim and applied it to the deductible and issued payment for the rest without any need for further questions or documentation. Very simple and easy and a relief!
Michael Orland
Takes too long to process refund
Takes too long to process refund after you've been told the outcome of the claim. Besides the unreal rising prices of the yearly price of a policy, I still recommend this insurance to all my pet owner friends.
Brandon Turner
I’ve had to file two claims since…
I’ve had to file two claims since getting pets best and both were fulfilled to my satisfaction, I try to tell every pet owner I meet to get pets best for their loved ones, because they really deliver.
David Kennedy
Pets Best only covered $195 of my $420…
Pets Best only covered $195 of my $420 vet bill.
Amy
Helpful for our puppy's 1st year
I have a 1-year-old dog and have had Pet's Best for about 9 months and they have been very easy to work with. Our puppy has gotten into a few things and we have used and appreciated having this insurance. It has been easy to submit claims and receive reimbursement. We are very pleased with Pet's Best.
Linda Cassella
Quick easy and fast payment
Quick easy and fast payment! The best company to deal with. They are always there to assist you!
Amorette Simon
Amazing pet insurance provider!
Pets Best is super reliable and easy to use. I recently submitted a claim for my cat’s flea medication, thinking that it would not be covered, but Pets Best covered the full amount! They have also saved me thousands of dollars when my cat had to have an emergency endoscopy. I also appreciate that it’s really fast and easy to submit claims. I’m really happy to have them as my pet insurance provider.
elaine bremer
Great Pet Insurance Company
It’s always a pleasure working with Pets Best. Whenever I have a question, or when submitting a claim, it’s always a great experience.
A Greene
They had my claim processed in a week
They had my claim processed in a week! Always great service and if they are delayed they keep you informed. The policies for my dog and cats are affordable and coverage is very good.
Adam
The best possible decision I could have…
The best possible decision I could have made for my dog. They have helped me stress less about taking my boy to the vet every time I think something is wrong
Scott Cannon
Kind of slow processing claims.
So far they have been okay to deal with. They seem to always want more information which was already sent into them. They aren't the quickest at paying claims, but I've not experienced using any other companies.
vandell
Consistently Bringing Ease to Me &…
Consistently Bringing Ease to Me & Kitty I have had Pets Best for two pets now and it has made caring for my fur-babies infinitely easier. I feel at ease when emergencies / new illnesses occur because I know I have the kind of pet insurance that follows through when it matters most. I cannot thank Pets Best enough for helping me through one of my cat's cancer and even covering end of life services. The least I can do is share my experience in return. The process is easy. They shoulder the burden of verification and have an amazing system established, so their customers can focus on their pet's needs rather intense bureaucratic hoops. They are quick at streamlining claims so that you receive funds surprisingly fast. I am sure most of their customers are simply grateful they exist.
Jacqueline Alamo
We love the ease of submitting claims
We love the ease of submitting claims. The turnaround time is pretty quick too. Overall very happy and feel better knowing we have this insurance for our sweet guy!
Jodi Crawford
Pets Best is Awesome
Pets Best is Awesome. Claims are reviewed and paid quickly and they honor their terms!!
April Fogleman
We purchased insurance for each of our…
We purchased insurance for each of our two dogs when they were puppies. We have never had any issue with reimbursement when they were sick or hurt. Recently, my 10 month old puppy was attacked by another dog. She almost died and had to have intensive surgery. This experience was traumatic and extremely stressful, but it was nice not having to worry about the financial implications. Pet's Best reimbursed us 90% with no questions asked, and within a couple of weeks. I'm so grateful.
George Bassett
My own health insurance showed be this easy
1) Filing claims is simple 2) They are prompt in their review process 2) Communications with owners are clear and steady throughout the process 4) No hassles even with multiple health issues 5) Fast service ... I wish it was this easy with my own health insurance!
HC
Quick and simple
Quick and simple, fast back to me on the reimbursement and easy to read language and reasoning.
Donna Sherry
So very happy with Pets Best
So very happy with Pets Best. They have treated our family with great service. They review and pay claims promptly and are available to answer questions.
beverly brown
Pets best review.
I filed a claim and it was easy to do, took little time, and I received a quick response. The reimbursement breakdown was clear and easy to read.
Pat Lindsay
Dog insurance is a peace of mind
We have had Pets Best Insurance for Five years on our two silky terriers. We had never used it until now. One of our pups severed his acl and tore his meniscus. I phoned Pets Best to confirm what coverage we have. The woman was kind, professional and knowledgeable. We had the surgery and uploaded the invoices. Extremely simple to file a claim. Within 2-3 weeks our claim was approved. Thank you to all the kind folks at Pets Best and we are on our on the road to recovery. Wouldn’t be without this insurance.
Alison Brokaw
Submitted my first claim
Submitted my first claim for my pups yearly check up. It was super easy to submit and it only took less than 24 hours to be told my claim will be paid. I was sent an email saying it will be sent to my account within 5-7 business days! So far this is a great investment for my puppers!
Michael P.
So Far So Good!
You never want to end up using pet insurance - and for the first 6 years of my dog's life nothing bad happened. That all came to a halt about a month ago when he suddenly yelped and stopped walking. I rushed him to the ER to find that he had IVDD, a spinal degradation disease that then required an MRI and further specialty care. This has already cost over 6000 dollars in the first month. Pet's Best has an easy claims process, and all my claims have been reviewed and paid within 2 weeks. It's really been a blessing during this time to not have to worry about fighting for insurance claims and to be able to choose what's best medically for my dog. I am so grateful to have started this insurance early in his life.
Vicki Veltri
Fantastic Customer Service
Pet’s Best has fantastic customer service. You team answers the phone quickly, have wonderful customer service skills and communication skills. Issues are handled promptly. I highly recommend your company to any pet owner that I engage a conversation with about pet insurance. Could not be happier with all of you!
Cat Youell
Very fast turnaround on claims
Very fast turnaround on claims, very easy upload process, clear explanation of benefits, and good reimbursement amount! We've had Pets Best for almost a year and have been very happy with them.
Brittany Hurd
Best insurance for your pet!
This company has went above and beyond my expectations when covering our unexpected vet visit with our puppy who recently had new onset of seizures. The claims process was quick and easy and they covered almost all of the bill without question or issue. Will keep this insurance for life and recommend to anyone else shopping for it.
CHERYL JENNINGS
Thankful
I submitted a claim, and within 24 hours it was approved, and reimbursement was on its way. This gives me peace of mind knowing that my boy is covered for an emergency.
customer
Easy claims process
So far, Pets Best has been wonderful. They'd paid on claims and it's been a super easy process.
Heather Dyer
It’s such a relief to have Pets Beat…
It’s such a relief to have Pets Beat insurance knowing we can provide the care our pets may need. The process to submit claims is so easy.
Linda Glew
Great customer service
It was a great experience from the time a "real" person answered the phone. He was very polite and helpful. I needed to update my payment information and wasn't able to figure out how to do it on my own. The gentleman I spoke to was very happy to assist me and in a matter of minutes update was completed.
Michelle Colgan
The time to process a claim is long for…
The time to process a claim is long for something already diagnosed.
Barbara Chichester
ALWAYS GREAT CUSTOMER SERVICE
ALWAYS GREAT CUSTOMER SERVICE
Jayme
Quick turnaround on claim and…
Quick turnaround on claim and reimbursement, 2 weeks.
Erin Byron
Grateful We Found Pet’s Best
I’ve had pets my entire life but never opted for pet insurance. I’ve had some hefty bills but figured the occasional large expense would be offset by the insurance annual premiums, deductibles, etc. And, truthfully, I was really skeptical about coverage and cynical that there would be a lot of hoops and hidden exclusions. However, after hearing a few traumatic stories over the last year, I decided that 2025 would be the year we’d finally get coverage for our dog, Hope. A good friend had recently gotten a puppy and did her homework thoroughly vetting insurance companies. Her decision, after a lot of analysis, was Pet’s Best so I took her lead and, on Jan 3, I opened our first ever policy. I paid annually for a slight savings and was pleasantly surprised that it didn’t cost as much as I had expected. ($450 / yr for 5 yr old healthy dog, $1k deductible, 90% reimbursement, no routine care). I certainly hoped I’d never need it and filed the paperwork away. For injury, there is a 3 day waiting period so on 1/6 I was notified Hope was now covered. To our horror, on the evening of 1/8, I let Hope out in our fenced in yard (very safe, no dangerous areas, etc) while I bundled up for our evening walk. Within minutes, she returned to the door with an 8” x 5” area of her flesh ripped off her right shoulder and chest. It was a horrific injury and we still have no idea how it happened even after walking our property countless times. We have a new fence with nothing sharp so it wasn’t the fence. There were no punctures so not a bite. We are doubtful a bear was inside our fence as they are not too common in our area but it’s the only creature that could do this amount of damage with one swipe. It will likely always be a mystery. In any case, we rushed Hope to an emergency vet where she needed over 60 stitches. Unfortunately due to the location and size of the injury, blood flow to the wound was a challenge and the skin became necrotic. Over the last 20 days, Hope has had 4 surgical procedures. The final one was complex, involving intubation, anesthesia, the removal of large areas of dead skin, installing a drain and stitching her back up. The bills have totaled $6k so far. I submitted our claims to Pet’s Best via a very quick and simple process on the app. They handled the rest, requesting the medical records directly from our vet. Miraculously, I heard within a week that our claims had been processed and paid. I was shocked at how simple they made the process and how quickly they reimbursed us without a single exclusion. This has been an extraordinarily stressful time as a pet owner but I am so grateful that we found Pet’s Best. I have already shared our story with many pet owning friends who share my former cynicism about insurance coverage. While the injury has certainly been a horrific experience, I can’t say enough good things about our experience with Pet’s Best. I highly recommend them!
linda
We had a very sick dog for 8 years
We had a very sick dog for 8 years. PetsBest was a blessing to work with. Customer service was always polite and helpful. They were very goid to pay claims quickly and when they were busy they would always send an email apology for taking a bit longer than usual. When our dog crossed over the Rainbow Bridge they not only paid the claim quickly but also canceled our insurance. I so appreciated that as I was dreading to make that call. Thank you PetsBest for being thete with us every step of the way. She could have never gotten the level of care we were able to give her if it were not for PetsBest.
Cathy Williams
Recommend
My dog had bilateral knee surgery and Pets Best came through for us. It was a large surgical fee and the claim was approved in approx. 24 hours. What a relief this is for us. Thank you Pets Best!
Carol S. Whalen
An Excellent Company
An excellent company. I have used them for at least 15 years. The claim form is very easy to complete and does not require the vet to sign which avoids that hassle. One just fills out the claim form and submits it with the bill. They always pay claims without haggling. I highly recommend Pets Best.
Billy Norton
Claim review
Rapid response to the claim. Also easy claim procedure.
Alexis Dreffer
Fast and Easy!
It was easy to submit a claim, and it was reviewed promptly. Everything was also explained clearly on what was and was not covered so that there were no surprises.
Jen W
First claim submitted
First claim submitted! Process was easy and the turn around super fast. Very happy so far!
Frances DeSImone
Excellent Outcome
Recently experienced my first claim experience. My 12 yr old ShihTsu needed surgery to repair a ruptured disc. I had no problems submitting the claim and received notice quickly regarding the amount of money I would be reimbursed. I expect to receive my check shortly. I was very happy with the outcome. Zoey is recovering nicely and I’ll be reimbursed for the major part of the claim shortly.
Dr. Adrienne C. Morton
Responsive customer service
Responsive customer service, quick turn around for claims.
Nicole Morgan
Longterm customer !
I just came to say I had PetsBest for my English bully since he was a baby. We unexpectedly had to say goodbye almost 2 weeks ago. Getting him insurance was the best thing I ever did! They paid out everytime and they had really great customer service. If I didn’t have the insurance I wouldn’t have even got him as long as I did. I hope every pet parent highly considers and gets it as a puppy! People that get insurance later after animals have had health problems don’t understand that it’s preexisting. Even when you sign up they say no preexisting. I feel like the negative reviews are people who don’t understand insurance. Anyways no one asked me to write this. I genuinely just wanted PetsBest to know how much I appreciated their service and when I’m ready for another furry friend I wouldn’t hesitate to use them again.
Jocelyn Rodriguez
Very easy to use for a stress pet parent
The process of filing a claim is very straight forward- it asks you for a itemized list of the charges for medical work done to your pet which was always provided to me at the end of an appointment. They also ask for proof of payment, the easiest way for me was to provide a screenshot from my banking app that showed the charge from the vet’s office. My only gripe is that claims were usually solved in about 2 weeks which I understand they may have a mass volume to deal with. Every time my claim was reviewed I got a clear explanation of my benefits that indicated whether it was applied to my deductible, denied or accepted and a payout was coming my way. Very nice and reassuring to work with pets best!
Mary Fiebiger
Very prompt responses
Very prompt responses, informative explanations of covered services and polite customer service representatives, making our pets feel valued. Thank you.
Karen Wenz
Spoke with Nancy who was polite and…
Spoke with Nancy who was polite and extremely helpful. In fact she went above and beyond and this is the exact reason everyone I talk to I HIGHLY recommend PetsBest. The employees are TOP NOTCH, service is amazing and you are the best!!!!
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