Pets Best Review
Find a customized quote easily
Reviews 5709 
Jo
I love Pets Best
I love Pets Best. I’ve never had any issues with coverage. I recently had a question about my latest claim. They were extremely helpful and answered all my questions.
dilipshahyahoo.com
Easy claim processing
Easy claim processing
Barbara Carmichael
Usually a fantastic job
Usually a fantastic job. But since their software upgrade, it has been impossible to get into my online account. This problem has existed for at least 3 weeks now. I need to be able to see my account almost daily, as I have 2 elderly dogs with numerous prescriptions and vet visits. The only way I can keep track of what claims I've submitted and their status, is to review them online. This on-going issue makes me wonder if PetsBest ran a beta on this new software long before activating it on the customer's website.
Pacificpilot
Quick payment from Pets Best for TPLO surgery
Pets Best was there to help pay for Nala's TPLO surgery, not only once, but twice!! Pet's Best made it super easy to submit a claim for Nala's surgery, and their response was fantastically fast! I received a direct deposit within a week of submitting my claim. That's top notch service!!
Lauren Rosen Yeazel
Easy to submit but slow response …
Easy to submit a claim electronically but it took a month for the reimbursement.
Sandy Gilliland
Pets Best offers a very easy way to file a claim
Pets Best offers a very easy way to file!
paul
I am very pleased with the…
I am very pleased with the professionalism of your staff, however, the processing of the invoices is very slow.
Customer
The claim was easy to submit
The claim was easy to submit. Take a few pictures and upload and you are done!
MARY H
Improving.
Improving.
Ark
Great pet insurance and easy to file a claim.
Filing a claim is very easy, it does take awhile for it to be processed. We find the reimbursements to be fair.
Janice True
Pets Best is the Best
Pets Best is the Best
Al Mujtaba
Best Insurance for your furballs
My experience with PetsBest has been nothing short of amazing. Their customer service is responsive and caring, and their claims platform is incredibly easy to use. Every inquiry I’ve had was met with a quick and helpful response. If you're considering pet insurance for your furballs, I can't recommend PetsBest enough!
Carol Mueller
Always quick and professional service…
Always quick and professional service and payment.
Amy Parker
Excellent Customer Care!
"Pet's Best has been a safeguard for our sweet labs who eat anything and everything. The whole process of filing a claim couldn't be easier. The funds arrived in my account in a surprisingly short amount of time. We wouldn't ever be without coverage from this excellent company. Thank you for excellent service! "
James
Timely processing of my pets claim.
Timely processing of my pets claim.
Connie Durghalli
Everyone is been helpful
Everyone is been helpful, informative, and easy to talk to. Thank you
Anastasia Spytsya
Truly the Best. I swear by PetsBest.
My Chunk is 5 years old now and I have had him insured with PetsBest since he was 8 weeks old. I honestly think getting this insurance was one of the best financial decisions of my life. We have been through 7 surgeries (he's an English Bulldog) and endless food-related allergies flare-ups (I mean, ear infections, skin infections, etc.). We have also been to a ton of different vets in different states (doggie dermatologists, doggie eye doctors, doggie surgeons) and NOT ONCE was my claim denied, and NOT ONCE did I have A SINGLE issue. I think I maybe had to call customer service like once since getting this insurance. You just go to the vet, worry about the best vet care possible, get your receipt, submit it, and within 20-30 days you have your reimbursement. If there's a delay in reimbursing you - they always send a follow up email telling you basically, "hey, so sorry we are taking longer than usual, but we haven't forgotten about you!" I highly recommend PetsBest. I think I have recommended at least 5 people to them.
JP
Review
Pretty good service, competitive rates. Need to be a little faster on the follow ups.
Charles Hotaling
The rap I spoke with I was extremely…
The rap I spoke with I was extremely helpful and patiently answered my questions. She also looked at an outstanding claim I had. Renewed for another year. I have 2 policies and do not regret choosing Pets Best.
Mayli
I normally don't believe in pet…
I normally don't believe in pet insurance, but after 3 of my pets had costly health issues over the past few years that are now chronic requiring specialists for foreseeable future, I started considering it. I got concerned if any new health issues would arise so I landed on Pets Best since they don't require initial vet visit which is a huge pain for multiple pets. After a year, I wondered if I should keep it since I was still paying out of pocket for pre-existing conditions and I hadn't met my deductible for new minor issues that popped up. Then suddenly another one of my pets who was always healthy got really ill and I rushed her to the ER. They stabilized her and it cost $5300. This was my first big claim I ever submitted, so I worried if they'd honor it. It wasn't a pre-existing condition so I told myself that I'd cancel the policy if they denied the claim. About 3-4 weeks later I got an email confirming they paid out the claim which was the amount I expected based on my policy. I was so happy and am definitely sticking with them. I took a star off because they've been having intermittent technical issues with their app and website for about a month. I was also on pins and needles waiting for a response, so I'm not sure if 3-4 weeks is typical since I've never had pet insurance before. I even uploaded all the medical records from the visit hoping that would expedite it. Other than that, I'm very satisfied and if they finally fix their app/web issues permanently and speed up the wait time for a claim response, I'd give 5 stars. CS isn't helpful if you call to get a status update, they just told me they're probably backed up with claims and will do their best. The outcome is what I care most about though...they covered exactly what was supposed to be covered.
Karen Kho
Reimbursements take a while
Reimbursements take a while. Good for accidents and illness but not on wellness. The wellness package is basic and very, very low that it only accommodate a small fraction of the actual costs. Better off just save up for the annual exam.
Customer
Great company to have insurance with…
Great company to have insurance with for our fur babies. They really are there when you need them to cover the cost for the medical procedures. It gives me peace of mind to have a reliable insurance for my pets.
Paula
Easy claim submission
I submit my claims online and then wait. they send me emails concerning my account and once they’re done, they send me the EOB’s.
Robin Rodriguez
Amazing pet insurance
Amazing pet insurance. I now have peace of mind where my 3 dogs' health is concerned. I know I can get them the treatment they need when they are sick or injured. I am always reimbursed in a timely manner.
Jeanna Boscia
Pets Best is so Amazing
Pets Best is so Amazing! I enrolled my Shih Tzu, Bear, in 2021. She has had 3 surgeries over the years, and she is going in for 3 surgeries-in-one in a few weeks. And after my $250 annual deductible Pets Best pays 90% of the cost. I do not know what Bear's future would like without Pets Best!
Aly
Best Customer Service Rep Ever
I called in to Pets Best to get support on a renewal, to make sure I could adjust my monthly premium in order to keep our insurance policy. I spoke with Daina and to be honest, she was so amazing that I don't think we can ever change pet insurance providers now. I've never experienced a customer support representative with the level of empathy and compassion as her, and we ended up chatting far and beyond! Not only did she EASILY and quickly offer the support I needed, it feels like I left the call with a new friend. 10/10 never experienced this from an insurance company and she needs a promotion!
Katie
Very quick turnaround
This is the quickest turnaround I think I have ever seen in an insurance company! Our claim was handled rapidly and efficiently. Thank you!
Consumer
Always very quick to respond
Always very quick to respond. Thank you!
Joe C
Excellent pet insurance company
Excellent pet insurance company. They will reimburse you after your deductible usually within 30 days. Highly recommended.
Young Choo
Make sure it’s right for you
Our dogs are generally healthy and haven’t had any big issues. However the denial claims have been more frequent than not and they automatically disqualified our golden retriever for anything related to hip dysplasia and denied our rescue mix for a wellness benefit without cause. I have regrets having been with Petsbest from the start. Our GR’s premiums is now 400 a month which is the same as mine! A 100 dollars a month increase from last year. We are likely to now cancel our insurance with Petsbest. I am disappointed that we have to do this.
Jill
I wasn’t sure if the claim would be…
I wasn’t sure if the claim would be accepted but it was. The coverage is great. Thank you.
John
Relatively painless experience
Relatively painless experience. I never felt like I was fighting for payouts. Everything that should be covered was covered with minimal (if any) denials. Two issues that kept me from giving 5 stars: 1) annual rates skyrocketed over the life of the pet (understandable, but still sticker shock), and 2) payouts were often months after the fact. If you can financially weather that, then no problem, but if paying a bill and waiting several months for reimbursement would disrupt your life, you should maybe look elsewhere
Alicia
Works really fast and is detailed
Works really fast and is detailed. Easy to use and straight to the point.
tiffany vogler
My experience with PetsBest is always…
My experience with PetsBest is always great! Very quick to reimburse on a claim and they communicate well with where they are in the process.
Kaci Christina
Insurance for my new rescue
I purchased insurance for my new rescue dog, Franny. I also purchased the optional wellness option. I took Franny for her wellness checkup and it was so easy to take a picture of the invoice in the app. I was reimbursed the following day. Thankfully, I haven’t needed the illness insurance yet, but I’m so pleased with how easy it was to get reimbursed for wellness!
Denise Shepard
Best insurance for my pet
Best insurance for my pet! The site is easy to navigate, easy to submit claims and very fair with reimbursements. I've been a member for 10 8 years and hopefully for another many years.
HALO Rescue
Prompt and Trustworthy
I recently filed my first claim with Pets Best and was very satisfied with the experience. The claim was processed promptly and in full accordance with my policy. Their professionalism and reliability give me confidence in their coverage and service.
Ana
Pets Best app is simple to use
Pets Best app is simple to use. Everything is explained and if you provide all the necessary paperwork the refund is in your bank account or mailbox quickly.
Screamer
Thumbs up Pets Best Insurance
I purchased Pets Best Health Insurance for my golden retriever when she was young. I would recommend insurance early in the dog's life before any preexisting conditions are identified. It was discovered that my dog has hip dysplasia. Pets Best has covered every claim that I've submitted, as described in my policy. Occasionally, there is a hoop to jump through with vet notes, but that should be expected to some degree. It does take a couple of weeks for a claim to process, which could improve, but overall, I would highly recommend Pets Best.
Kim Parr
Pets Best is really responsive with the…
Pets Best is really responsive with the claims that I submitted. If theres a delay with processing the claims, I will be informed of that. I think for the most part, they are pretty fair with the claims
Cheryl Wegner
I am not being reimbursed as often as I hoped
I was disappointed this time about an ear infection not being covered as a illness. It was not a condition for which she had been previously treated so I believed it would be covered. It was discovered at her annual checkup but was a new illness.
Lisa Ku
One of the best insurance company for…
One of the best insurance company for pets when it’s time to make a claim. No hassle, super fast processing.
Anxious Dog Mom
Peace of Mind
Having pet insurance has saved me time and again. It doesn't cover everything, but so far it's covered the unexpected things, like emergency visits and diagnostic testing. Sometimes there's a wait (4-6 weeks) before a claim is processed, but eventually it all works out. I do wish they covered more standard things, like vaccinations and preventatives, but overall, what I have gotten back is more than what I pay for the year. I don't hesitate over vet bills to make sure my dog gets the best care, and that's the best peace of mind.
Sarah Bonnot
Great plans, slow claims processing
The claims process has been the only drawback I have experienced. It is easy to submit a claim and check the status, but claims have routinely taken several weeks to process. With previous pet insurance companies, the turnaround time was within a few days. I do like the wide variety of coverage options that are customizable and reasonably priced compared to competitors.
Da Moff Man
I thank God for PetsBest every day
I thank God for PetsBest every day! My poor dog has been so sick and without PetsBest we wouldn't have been able to continue treating her. This is one of the best things I could have ever done for my dog. Highly recommended if you have pets.
Hannah
Excellent
Communicative, responsive and efficient/timely processing of our claim. We considered several different pet insurance providers and thankfully chose to go with Pet's Best. We've told several people about our experience and recommend them highly!
customer
My wellness exam was misread.I was told…
My wellness exam was misread.I was told it was read by an automated system. Still waiting on the correction. The representative was very helpful.
Ricardo
My invoice and payment was processed…
My invoice and payment was processed within 24 hrs after received
NN
Great service
Efficient service most of the time. Easy to work with App for claims. Never have to argue for a claim. Trustworthy!
Gilda Klein
Pets Best is the "BEST"
I’ve been a Pets Best customer for a couple of years now, and I can honestly say it’s one of the best choices I’ve made for my pet’s health and my peace of mind. When my dog got sick, I was worried about how expensive the vet bills would be. Thankfully, Pets Best made the entire process simple and stress-free. Submitting a claim online was quick, and I received my reimbursement faster than I expected. What really stands out about Pets Best is their transparency and excellent customer service. The coverage options are flexible, the monthly premiums are reasonable, and the policy clearly explains what’s covered — no hidden surprises. I also appreciate how easy it is to customize a plan that fits both my budget and my pet’s needs. Thanks to Pets Best, I never have to hesitate when my pet needs care. They truly live up to their name — they’re the best! 🐶
Stephan W Pickman
Fast response
Fast response
Christina Mecca
Pets best had been my saving grace
Pets best had been my saving grace. If not for them I may have not been able to give my dog the care she needed. I highly recommend them. And as a Grooming Shop owner I always push for my clients to get their pets covered. And Pets Best is the only place I recommend. Thank you for taking care of both my dog, Sadie 🌈💔 and me. Couldn't have had her for as long as I did with out Pets Best Insurance.
Bob Winter
Customer Service
Response time is great! Reimbursement time is also fast.
Barb
Excellent experience
This company has always come through in a reasonable amount of time with a fair reimbursement. We have had an overall excellent experience with their website and their coverage and we are so pleased that we chose Pets Best.
Robin Newman
I’m on the fence actually
I’m on the fence actually. There are times when I have not received money back and it’s very disappointing. However, they are fast in refunding some of the money spent.
Nancy Stoutenburgh
Very understanding
Very understanding
JeF
Straightforward & reliable
Compared to the two previous insurers I've used, PB has been reliable, straightforward and accessible. They get backed up from time to time, but always let you know they haven't forgotten about you. What more can you ask for in an insurer?
Richard
Very happy with the coverage.
Very happy with the coverage.
George Gilman
Took way too long and too much wasn't…
Took way too long and too much wasn't covered. In an emergency situation they should just cover it all
Michele
Thanks so much for your help
Thanks so much for your help. I always had the best experience dealing with Pets Best.
I K
Fast payment and good communication
Fast payment and good communication
Charity Powers
The great and the bad
Reimbursement and customer service for claim errors has been top notch. The app used to be great and easy but now it is terrible. The Face ID no longer works, no longer saves my login. I can see basic info but then if I want to see claims or change, it opens a browser within the app to login again which is weird. But no matter how many times that browser comes up, it thinks it’s a new device and needs to be verified with email every time although always the same device and always through the app. Sometimes it just glitches and says unavailable. Weird. Am worried how much it’ll be raised after claims.
Bonnie Maciorski
Great response time.
Great response time.
Carrie
Easy to submit claims
Easy to submit claims, quick response on the claim and reimbursement process
Deborah LeVitin
Extremely excellent company very happy!I refer them a lot best for the…
Since I've been using pets best for the past two and a half years I've been very happy and excited that they've been so good about processing all of my bills for Sasha because he was not suffering from anything until recently when he developed diabetes and I've been extremely happy with the quick turnaround time and the wonderful people have talked to in processing his claims! It's hard enough having a dog that's sick but then when you have a good insurance company you know you could have them go to a good specialist and it's covered which I greatly appreciate!
Marsha Sanchez
Quick response to all my questions
Quick response to all my questions. Quick evaluation of the claims and documents.
Paula Nelson
Easy claim submission and equitable…
Easy claim submission and equitable reimbursement
Linda Glew
Poliy Renewal Questions
This was my 2nd phone call to Pets Best to discuss options for my policy renewal. I spoke to the same person both times. Although she did answer my questions, she did not seem at all friendly and did not have very good PR/communication skills. Chewy customer service is the BEST. Whenever I call they make me feel appreciated as a customer.
Edward Majewski
Pets Best…Best Pet Insurance company
Have insured our dogs with Pets Best for over five years. The entire experience has been exactly as hoped. Starting with choices on policy preferences and pricing. Onto claims submission and payment. In every case Pets Best is five stars. We are so glad to have made the decision to insure with Pets Best.
Top Pet Insurance
Pets Best
Read review
Spot
Read review
Lemonade
Read review
ASPCA
Read review
Pumpkin
Read review