Pets Best Review
Find a customized quote easily
Reviews 5678 
Customer
Great company to have insurance with…
Great company to have insurance with for our fur babies. They really are there when you need them to cover the cost for the medical procedures. It gives me peace of mind to have a reliable insurance for my pets.
Paula
Easy claim submission
I submit my claims online and then wait. they send me emails concerning my account and once they’re done, they send me the EOB’s.
Robin Rodriguez
Amazing pet insurance
Amazing pet insurance. I now have peace of mind where my 3 dogs' health is concerned. I know I can get them the treatment they need when they are sick or injured. I am always reimbursed in a timely manner.
Jeanna Boscia
Pets Best is so Amazing
Pets Best is so Amazing! I enrolled my Shih Tzu, Bear, in 2021. She has had 3 surgeries over the years, and she is going in for 3 surgeries-in-one in a few weeks. And after my $250 annual deductible Pets Best pays 90% of the cost. I do not know what Bear's future would like without Pets Best!
Aly
Best Customer Service Rep Ever
I called in to Pets Best to get support on a renewal, to make sure I could adjust my monthly premium in order to keep our insurance policy. I spoke with Daina and to be honest, she was so amazing that I don't think we can ever change pet insurance providers now. I've never experienced a customer support representative with the level of empathy and compassion as her, and we ended up chatting far and beyond! Not only did she EASILY and quickly offer the support I needed, it feels like I left the call with a new friend. 10/10 never experienced this from an insurance company and she needs a promotion!
Katie
Very quick turnaround
This is the quickest turnaround I think I have ever seen in an insurance company! Our claim was handled rapidly and efficiently. Thank you!
Consumer
Always very quick to respond
Always very quick to respond. Thank you!
Joe C
Excellent pet insurance company
Excellent pet insurance company. They will reimburse you after your deductible usually within 30 days. Highly recommended.
Young Choo
Make sure it’s right for you
Our dogs are generally healthy and haven’t had any big issues. However the denial claims have been more frequent than not and they automatically disqualified our golden retriever for anything related to hip dysplasia and denied our rescue mix for a wellness benefit without cause. I have regrets having been with Petsbest from the start. Our GR’s premiums is now 400 a month which is the same as mine! A 100 dollars a month increase from last year. We are likely to now cancel our insurance with Petsbest. I am disappointed that we have to do this.
Jill
I wasn’t sure if the claim would be…
I wasn’t sure if the claim would be accepted but it was. The coverage is great. Thank you.
John
Relatively painless experience
Relatively painless experience. I never felt like I was fighting for payouts. Everything that should be covered was covered with minimal (if any) denials. Two issues that kept me from giving 5 stars: 1) annual rates skyrocketed over the life of the pet (understandable, but still sticker shock), and 2) payouts were often months after the fact. If you can financially weather that, then no problem, but if paying a bill and waiting several months for reimbursement would disrupt your life, you should maybe look elsewhere
Alicia
Works really fast and is detailed
Works really fast and is detailed. Easy to use and straight to the point.
tiffany vogler
My experience with PetsBest is always…
My experience with PetsBest is always great! Very quick to reimburse on a claim and they communicate well with where they are in the process.
Kaci Christina
Insurance for my new rescue
I purchased insurance for my new rescue dog, Franny. I also purchased the optional wellness option. I took Franny for her wellness checkup and it was so easy to take a picture of the invoice in the app. I was reimbursed the following day. Thankfully, I haven’t needed the illness insurance yet, but I’m so pleased with how easy it was to get reimbursed for wellness!
Denise Shepard
Best insurance for my pet
Best insurance for my pet! The site is easy to navigate, easy to submit claims and very fair with reimbursements. I've been a member for 10 8 years and hopefully for another many years.
HALO Rescue
Prompt and Trustworthy
I recently filed my first claim with Pets Best and was very satisfied with the experience. The claim was processed promptly and in full accordance with my policy. Their professionalism and reliability give me confidence in their coverage and service.
Ana
Pets Best app is simple to use
Pets Best app is simple to use. Everything is explained and if you provide all the necessary paperwork the refund is in your bank account or mailbox quickly.
Screamer
Thumbs up Pets Best Insurance
I purchased Pets Best Health Insurance for my golden retriever when she was young. I would recommend insurance early in the dog's life before any preexisting conditions are identified. It was discovered that my dog has hip dysplasia. Pets Best has covered every claim that I've submitted, as described in my policy. Occasionally, there is a hoop to jump through with vet notes, but that should be expected to some degree. It does take a couple of weeks for a claim to process, which could improve, but overall, I would highly recommend Pets Best.
Kim Parr
Pets Best is really responsive with the…
Pets Best is really responsive with the claims that I submitted. If theres a delay with processing the claims, I will be informed of that. I think for the most part, they are pretty fair with the claims
Cheryl Wegner
I am not being reimbursed as often as I hoped
I was disappointed this time about an ear infection not being covered as a illness. It was not a condition for which she had been previously treated so I believed it would be covered. It was discovered at her annual checkup but was a new illness.
Lisa Ku
One of the best insurance company for…
One of the best insurance company for pets when it’s time to make a claim. No hassle, super fast processing.
Anxious Dog Mom
Peace of Mind
Having pet insurance has saved me time and again. It doesn't cover everything, but so far it's covered the unexpected things, like emergency visits and diagnostic testing. Sometimes there's a wait (4-6 weeks) before a claim is processed, but eventually it all works out. I do wish they covered more standard things, like vaccinations and preventatives, but overall, what I have gotten back is more than what I pay for the year. I don't hesitate over vet bills to make sure my dog gets the best care, and that's the best peace of mind.
Sarah Bonnot
Great plans, slow claims processing
The claims process has been the only drawback I have experienced. It is easy to submit a claim and check the status, but claims have routinely taken several weeks to process. With previous pet insurance companies, the turnaround time was within a few days. I do like the wide variety of coverage options that are customizable and reasonably priced compared to competitors.
Da Moff Man
I thank God for PetsBest every day
I thank God for PetsBest every day! My poor dog has been so sick and without PetsBest we wouldn't have been able to continue treating her. This is one of the best things I could have ever done for my dog. Highly recommended if you have pets.
Hannah
Excellent
Communicative, responsive and efficient/timely processing of our claim. We considered several different pet insurance providers and thankfully chose to go with Pet's Best. We've told several people about our experience and recommend them highly!
customer
My wellness exam was misread.I was told…
My wellness exam was misread.I was told it was read by an automated system. Still waiting on the correction. The representative was very helpful.
Ricardo
My invoice and payment was processed…
My invoice and payment was processed within 24 hrs after received
NN
Great service
Efficient service most of the time. Easy to work with App for claims. Never have to argue for a claim. Trustworthy!
Gilda Klein
Pets Best is the "BEST"
I’ve been a Pets Best customer for a couple of years now, and I can honestly say it’s one of the best choices I’ve made for my pet’s health and my peace of mind. When my dog got sick, I was worried about how expensive the vet bills would be. Thankfully, Pets Best made the entire process simple and stress-free. Submitting a claim online was quick, and I received my reimbursement faster than I expected. What really stands out about Pets Best is their transparency and excellent customer service. The coverage options are flexible, the monthly premiums are reasonable, and the policy clearly explains what’s covered — no hidden surprises. I also appreciate how easy it is to customize a plan that fits both my budget and my pet’s needs. Thanks to Pets Best, I never have to hesitate when my pet needs care. They truly live up to their name — they’re the best! 🐶
Stephan W Pickman
Fast response
Fast response
Christina Mecca
Pets best had been my saving grace
Pets best had been my saving grace. If not for them I may have not been able to give my dog the care she needed. I highly recommend them. And as a Grooming Shop owner I always push for my clients to get their pets covered. And Pets Best is the only place I recommend. Thank you for taking care of both my dog, Sadie 🌈💔 and me. Couldn't have had her for as long as I did with out Pets Best Insurance.
Bob Winter
Customer Service
Response time is great! Reimbursement time is also fast.
Barb
Excellent experience
This company has always come through in a reasonable amount of time with a fair reimbursement. We have had an overall excellent experience with their website and their coverage and we are so pleased that we chose Pets Best.
Robin Newman
I’m on the fence actually
I’m on the fence actually. There are times when I have not received money back and it’s very disappointing. However, they are fast in refunding some of the money spent.
Nancy Stoutenburgh
Very understanding
Very understanding
JeF
Straightforward & reliable
Compared to the two previous insurers I've used, PB has been reliable, straightforward and accessible. They get backed up from time to time, but always let you know they haven't forgotten about you. What more can you ask for in an insurer?
Richard
Very happy with the coverage.
Very happy with the coverage.
George Gilman
Took way too long and too much wasn't…
Took way too long and too much wasn't covered. In an emergency situation they should just cover it all
Michele
Thanks so much for your help
Thanks so much for your help. I always had the best experience dealing with Pets Best.
I K
Fast payment and good communication
Fast payment and good communication
Charity Powers
The great and the bad
Reimbursement and customer service for claim errors has been top notch. The app used to be great and easy but now it is terrible. The Face ID no longer works, no longer saves my login. I can see basic info but then if I want to see claims or change, it opens a browser within the app to login again which is weird. But no matter how many times that browser comes up, it thinks it’s a new device and needs to be verified with email every time although always the same device and always through the app. Sometimes it just glitches and says unavailable. Weird. Am worried how much it’ll be raised after claims.
Bonnie Maciorski
Great response time.
Great response time.
Carrie
Easy to submit claims
Easy to submit claims, quick response on the claim and reimbursement process
Deborah LeVitin
Extremely excellent company very happy!I refer them a lot best for the…
Since I've been using pets best for the past two and a half years I've been very happy and excited that they've been so good about processing all of my bills for Sasha because he was not suffering from anything until recently when he developed diabetes and I've been extremely happy with the quick turnaround time and the wonderful people have talked to in processing his claims! It's hard enough having a dog that's sick but then when you have a good insurance company you know you could have them go to a good specialist and it's covered which I greatly appreciate!
Marsha Sanchez
Quick response to all my questions
Quick response to all my questions. Quick evaluation of the claims and documents.
Paula Nelson
Easy claim submission and equitable…
Easy claim submission and equitable reimbursement
Linda Glew
Poliy Renewal Questions
This was my 2nd phone call to Pets Best to discuss options for my policy renewal. I spoke to the same person both times. Although she did answer my questions, she did not seem at all friendly and did not have very good PR/communication skills. Chewy customer service is the BEST. Whenever I call they make me feel appreciated as a customer.
Edward Majewski
Pets Best…Best Pet Insurance company
Have insured our dogs with Pets Best for over five years. The entire experience has been exactly as hoped. Starting with choices on policy preferences and pricing. Onto claims submission and payment. In every case Pets Best is five stars. We are so glad to have made the decision to insure with Pets Best.
John Healy
Pets best Insurance is Exceptional
I submitted more than a dozen claims the same day dealing with multiple tests and procedures over several months for our Havanese. Every claim was reviewed in detail, additional info from the Vet sought by PetsBest where appropriate; and claims were decided in an accurate fair and timely way. Exceptional service.
Erik Bergerud
Pets Best insurance was the best…
Pets Best insurance was the best purchase we have made for our dog. Filing claims is incredibly easy and provides us a ton of peace of mind for the health of our dog.
Mary French
Quick claims processing and…
Quick claims processing and professional assistance. I have used this company for many years and never been disappointed in their service.
Lin Zhu
Quick turnaround and very detailed…
Quick turnaround and very detailed benefit explanation.
Chris Carleo
Excellent experience filing claims
Excellent experience filing claims. Was informed throughout the process and received perfect breakdowns of coverage.
Wendy S
I’ve been very pleased with Pets Best…
I’ve been very pleased with Pets Best and take comfort and knowing that I will be able to afford care for my dog. It’s worth every penny. If you own a pet, you definitely need to have insurance and this company has been great!.
Angie
Great and easy to work with!
Great and easy to work with!
Louanne M Romaneck
Easy to process claims and quick…
Easy to process claims and quick response.
rob gray
Solid Pet Insurance
I’m actually very pleased with Pets Best overall. There are plenty of options, the plans are pretty straightforward, the CS team has been helpful when I have needed to call, and they’ve processed and paid claims promptly. Compared to human health insurance it’s a far better and simpler experience.
Jennifer
Good choice for pet insurance
Pet's Best is relatively affordable and provides good coverage for our beloved cats. It's easy to use the online claims portal, and customer service has always been helpful.
Danielle Pratt
Pets Best has been outstanding
Pets Best has been outstanding. I couldn't ask for a better insurance to help during difficult times. They have always been wonderful, easy to work with and make the whole process stress free. I would hands down use Pets Best for any one of my loving animals with confidence.
Donna Kim McElroy
Very easy to file a claim
Very easy to file a claim. It did take a while to receive funds, but I was kept up to date on why (paperwork from vet). I am very pleased with PetBest.
A M Dickerson
The online claim submission is easy
The online claim submission is easy, and I receive regular emails with the status. Also, the portal is easy to access and see updates.
Rebecca
Thank You <3
Can't even begin to express my gratitude. In the middle of the night, my dog got really sick and I had to take him to the emergency vet. I was so scared for him. The last thing I wanted to think about was money but those emergency bills add up fast. I knew they would come through for us, and they did. They covered most of the bill, and the relief I felt was overwhelming. I’m beyond grateful for their support during such a hard time. Signing up for this coverage was one of the best decisions I’ve made for my dog. Thank you Pets Best!
Holly R
French Bulldog parent, Happy Customer
We purchased our policy for our French Bulldog when he was 6 weeks- or so- of age and we had it until he passed away. The terms of our policy were easy to understand. When I called for clarification about a claim- the customer service representative was helpful and knowledgeable. 9 times out our 10- the app was easy to use to submit claims and check on their status. The text alerts were very helpful and welcomed. Email communication of the claim processing was also helpful. We appreciated the email from PetsBest when our little guy passed away unexpectedly. I have found Pets Best so easy to work with and so reasonable- that I recommended them to a new French Bulldog parent that I met in the pet store. She was not aware of the need for pet insurance when becoming a French Bulldog parent. Our experience has been so good- that I also recommended Pets Best to a coworker who was wanting to purchase insurance- as a gift- to her daughter for her new mixed breed puppy. Thank you, Pets Best for being so easy to work with for the past 4.5 years- it was a nice, unexpected, surprise.
Buck Kilgore
Pets Best is the Greatest
Pets Best is the Greatest thing I ever did!!!!! They helped me so much!! So much so I’m not afraid of getting another dog!! Thank You So Much Pets Best!!! Your Truly are The Best!!
H Doe
PetsBest has been great
PetsBest has been great! We have a dog that ended up having some medical issues and without insurance, we would. It have been able to continue caring for her. They consider all claims and reimburse in a timely manner.
Natalia P
Pets best has always been with us in…
Pets best has always been with us in difficult times when we needed support with the expensive vet bills. We feel safe having it, knowing we are supported while struggling with medical issues with our pup when needed, thank you!
Rocco Castellano
Pets best is the most wonderful…
Pets best is the most wonderful company. Being insured by Pets Best allows me to treat my dog for whatever is needed. It’s give me ultimate peace of mind because I can say yes to what the vet wants to do. Nothing is more precious to me than my dog and to be able to give her to finest healthcare is priceless. Thank you Pets Best.
Jessica
Pets Best Gives Pet Owners Peace of Mind
Pets Best reviews and responds to claims quickly and they honor the details of the policy. We have had our dog and two cats have illnesses and accidents in the last year. Without Pets Best, we wouldn’t have been able to afford their care.
Cynthia Votto
Pet's Best is the BEST
Pet's Best is the BEST! 6 years of their services and two Chow Chows.. Thank you for always being there for us! Cindy, Raimondo(chow) and Vonna (Chow) in Heaven
Consumer
A life saver!
Great response time.
Christine D.
If I remember correctly, I had a ? about a recent claim.
The person I spoke with (I forgot her name 😞) was very pleasant and helpful. I highly recommend Pets Best Ins!
Caitlin M.
Reliable and easy
Super easy to file a claim—it takes under a minute. And so far (4.5 years) they have always reimbursed me for everything I expected them to!
Craig Blum
I’ve had nothing but a good experience…
I’ve had nothing but a good experience with Pets Best. My dog recently went into Bloat and needed immediate hospitalization and surgery. The estimate was $9-14k and I was able to make the decision instantly knowing they had my (and his) back. The claim paid out as expected and my boy is home with us. I absolutely recommend to everyone.
Joan Hamm
Filing a claim is a snap
Filing a claim is a snap, whether being done by the patients "mom" or by the vet. The claim was processed quickly, and I felt especially good back in the day when I had a sick kitty and we had an ice storm that kept our vet from opening that week. The substitute vet was great, in fact the vet filed the insurance claim for me and payment was made within one week of our visit. Splendid service, well worth the premium.
Amy Hess
excellent service
The few times that I've had to submit a claim for vet bills, for my dog I've not had to worry about if the claim would be excepted or not. It might take a little bit before im notified of the outcome, but that's ok because I receive notifications that they are looking into my claim. It's not fun having to take your pet to the veterinarian for issues but its nice to know that this company is there to help with the bills. Being able to be there for your pet when they are having issues and not having to worry about the bills is a wonderful thing. As always I'm very pleased with this company and would recommend to everyone! Thank you for being there for our pets.
Top Pet Insurance
Pets Best
Read review
Spot
Read review
Lemonade
Read review
ASPCA
Read review
Pumpkin
Read review