Pets Best Review
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Reviews 4946 
linda Joffe
Wellness insurance not worth the cost.
Wellness insurance not worth the cost.
Michelle
I absolutely love Pets Best!
I absolutely love Pets Best and I have recommended them to all of my friends and family. They respond to claims quickly and in a timely manner and communicate any delays. I have used their Whiskerdocs as well which was very helpful.
Megan Courtney
PB comes through again
I’m giving 5 stars even though the submit claim action on the app was not working. That is usually not the case. Usually very easy to submit a claim and the direct deposit is convenient. My premiums are going up a lot this year but they are still at a competitive rate and PB has always come through. Recommend to every pet owner.
Laurie
Pets Best is great
Pets Best is great. They covered what I expected with my cats recent vet visit. A+
Michael B
This is a blessing!!! Everyone with pets needs this.
I’ve had pet insurance with pets best for over a year and you never hope you have to use it but that it will be easy and effective if you do. Well my pittie needed surgery on her ear and the total cost of treatment was over 2k. I submitted the claim and receipts to pets best and in about a week I was told my claim is being paid and I got most of my money back minus my deductible. I’m so happy we have this to make sure we don’t worry if we can afford our babies treatments.
Ty Wallace
Great Customer Service
PetsBest was easy to use. Very simple instructions to file my claim. There was a delay with processing but it was communicated to me every time.
Joseph Piga
Very easy to submit a claim and fast…
Very easy to submit a claim and fast response Excellent service
William Turner
Easy to submit receipt for claim!
Easy to submit receipt for claim! The App makes submission of the vet receipt so easy... just scan and go. I like that I don't have to evaluate each item to see which items are covered on my claim. PetsBest does all that for me, and then provides a detailed explanation a couple of days later. Then, my reimbursement is automatically deposited to my checking account. It could not be easier. Very nice!
Diane Hodges
I didn't know which insurance to…
I didn't know which insurance to purchase for my pets, but I landed with Pets Best. I'm glad I did because I feel like they are prompt and fair, and cover what they say they will cover.
Brenda
It was super easy to file my claim
It was super easy to file my claim. The communication along the way was very good. And my claim was settled in a timely manner.
Steph
Pets Best was responsive and caring…
Pets Best was responsive and caring after our 3 year old German Shepherd had a serious issue with emergency surgery and we appreciated their working with us to see how our policy helped cover those expenses. P.S.- Their program to call a vet for medical questions is also a wonderful program for customers and their pets!
Jainita Patel
Unacceptable Wait Times but Claim Paid
I have been with Pets Best for 3.5 years now. For the first 2.5 years, I had no complaints but since they were bought out by a different company, their service has been extraordinarily slow. My dog had surgery on 8/27 and I submitted the claim for the procedure the very next day. At midnight on the 42nd day (the very last day of their promised turn around time) I received a notice that my claim was closed because they couldn't contact my vet. The next morning, I was able to contact my vet and get them the missing paperwork within 3 hours. The only reason it took so long is because Pets Best made me wait 1 hour to talk to a rep to figure out what paperwork was missing and another 1.5 hours again to tell another rep that I had submitted all of the paperwork. Additionally, the vet said they had never been contacted, so I am wondering if Pets Best ever even reached out to them. After waiting for another 30 days, they finally processed my claim. I will say that they did fully cover my dog's surgery as promised in my policy but it took close to 3 months and several hours of waiting and following up to ensure that the claim was processed.
Lanette Luchenbill
Quick processing
My claim is submitted was processed same day. I was with another company and there claims took 2 months or more to process so this was a welcome change. My payout hasn't come yet but it's still early.
Minnette Harmon
Losing Blue
It was unfortunate that I had to contact Pets Best. I lost my cat two weeks prior contacting them to let them know that I needed to take him off the policy. The young lady that was helping me was very polite very sympathetic, and even though I could’ve left him on the policy and continue paying for his insurance, just so it was another piece of Him that I didn’t have to let go. I chose this to start my closure on losing him.
Delmar Weathersby
Claims are processed quickly and rarely with requests for additional information
Claims are processed quickly and efficiently. Acknowledgement of receipt and progress are always communicated via email so that we are aware of the status of our claims. We are very satisfied with the quality of service that is provided by Pets Best.
LH
Claim was processed extremely quickly.
Claim was processed extremely quickly.
Jamie Maund
Thank God for pet insurance is all I…
Thank God for pet insurance is all I can say.
Charles
Easy claims process and quick…
Easy claims process and quick processing time!
Naomi Hjelm
Fair and honest
Fair and honest, made 4 claims within a month and all were approved within the month. After having 7 dogs I don’t know why I never had pet insurance before. I have a accident, illness and wellness on 2 dogs currently and it feels good to have that piece of mind.
Heidi
Excellent Choice for Worry-Free Pet Parenting
We've had Pets Best for 7 years and it has taken so much worry out of being a pet parent. We were always happy with the coverage - but when our dog was diagnosed with cancer, it changed everything. Pets Best enabled us to make choices about what was best for our girl without worrying about costs. It was such a gift to have this peace of mind during an emotional time. Now, we have it for all our dogs and are certain we'll always be Pets Best customers.
mike richardson
Pets Best has been a life saver for my…
Pets Best has been a life saver for my dogs! I can't imagine not having Pets Best insurance for my dogs, it is such a peace of mind. I can make decisions based on the well-being of my dogs instead of financial concerns. I will never be without Pets Best insurance for my dogs. The claims are easy to file and the decisions are fast and fair. I can't say enough good things about Pets Best.
Consumer
This was my first time to file a claim
This was my first time to file a claim. The process was very easy. After 2 weeks they sent an email saying they were a little behind in processing claims. As it was my first time to file I called to make sure they had received all the information they needed and did they know how long the process would take. The customer service person I spoke to was so nice, patient and helpful. And within 48 hours I received the email that my claim was processed! I’m so glad I took out insurance on my 2 kittens and I made the right choice with Pets Best!!!
Karl
Had to turn in 3 claims and was done…
Had to turn in 3 claims and was done very quickly Great service
Philip Werner
I have had Pet's Best Insurance…
I have had Pet's Best Insurance coverage for about 15 years. Very straightforward coverage; claims have been timely made. Very glad I can count on them.
Nelson S
Responded very quickly
Responded very quickly
Valerie Lerma
Submitted a claim
Submitted a claim. Claim was processed and received in a record amount of time - for Pets Best. Less than two weeks later. Very satisfied with the processing time. Need to discuss realistic ideas of costs of veterinary care however. $50.00 does not cover cost of annual exam for major metropolitan area.
Kevin Prout
Denied Rx coverage
My one year-old Labrador was treated for intestinal parasites by my outstanding veterinarian. A veterinarian that I've been going to for over 20 years. They prescribed Panacur to treat the parasitic infection. He immediately stopped all diarrhea and returned his health to normal. This was not some trial medication, rather something that's been used for years and only cost $77. (Edit: Again, this is an industry standard medication, confirmed by my Vet today 10/30/24. He was amazed they wouldn't cover this Rx! There are other post about PB not covering standard meds below. Pretty petty...) Pets Best insurance refused to cover Panacur because it is not on the formulary. I guess they know better than my veterinarian what is good for my dog. I will be reassessing my coverage when renewal comes due.
Pamela Van Vliet
Sent my receipt for vaccination and…
Sent my receipt for vaccination and received the refund within 3 days. Great company!
Leslie Nichols
highly recommend for the peace of mind
Ive had insurance for my baby for 10 yrs with this company. Ive never had to use it until now. they made everything so easy and everyone was so helpful with my claim. I highly recommend for the peace of mind in helping you care for your babies when something unexpected happens
Austin Kuhs
You’ll be reimbursed but be prepared to wait
I choose Pets Best because they have one of the best plans (90% reimbursement with unlimited claim amount). However, with my recent claim and several recent claims before it, I have to wait an extraordinary length of time to be reimbursed. I have 2 pets with Pets Best and will continue to use them but it would be beneficial if they could speed up their review times, especially if they have all of the necessary documents to complete the review. I’ll continue to recommend Pets Best because they help give me peace of mind during an emergency but would advise anyone using them to prepare to wait for their money to be returned.
Mary C
This is good insurance
This is good insurance. Reimbursement is reasonable and processed quickly. My premium is going up even though my dog is only 3 years old. I feel like it should not change until she is at least age five. I don’t think this is uncommon for all pet insurance, but my dog is healthy and receives all her recommended vet care, so I think the premium should stay the same as it has been since I bought the policy before I even got her at 8 weeks.
Judy Aldrich
I have no idea if I am getting any…
I have no idea if I am getting any insurance payments. The bills were split-some said none and some listed payments. Guess I will just have to wait. At this point, this insurance isn’t really financially beneficial.
Kathee D.
super fast claim process
super easy to file a claim on either the app or website.... I've been with Pet's Best for a few years & been fairly happy....lately, like in the last 9-12 months it seems claims are completed much quicker...few weeks at longest, most in a few days.
Steven Opdyke
Very responsive and pays without hassle.
Very responsive and pays without hassle.
Diane Perez
Slow process
Pets best ALWAYS likes to take their sweet time over 3 weeks to process our claims. But they're right on time taking money out of my account when my quarterly payment is due. Very frustrating
Godchaser4
I recommend Pets Best
Pets Best has caring people working for them. They also explain the policy well, when I have questions
Mark Tracy
Filed a claim
Filed a claim, got paid! That's how it should work.
sindhu metpalli
amazing customer experience
we have been really happy so far - it’s been 3 years
Jack Finkelstein
Pets Best is clearly the BEST!
They offer great variety of coverage at a very reasonable rate. It is easy to file a claim, and I am notified of the receipt, when it is being worked on, and the results. Very professional. I am so glad I am with Pets Best. I get bombarded with other vendors and I found the best.
Paul Bouchard Sr.
Your staff are very polite and helpful
Your staff are very polite and helpful. I am 86, former U S Naval Office and aide to former U S Senator Claiborne Pell, however I am not up on the latest. No I phone, a computer, (tower), at my desk I need paper forms and will submit requests thru fax or the mail and have no idea what you are requesting thru all these electronic introductory's. Thank you
Melissa Chop
Always great customer service.
Whenever I had questions/concerns I have always had such great help. The staff is very professional and helpful.
Maurice Quirin
Pets Best same-day Service
Pets Best gave me a same-day reimbursement for 82 percent of my dog's annual shots and exams. Fast service and good benefits for their wellness program.
Lacy Sorenson
So far so good
So far so good. They were fast on reimbursing me. Glad I had it for my golden doodle
Robert Betson
Simply the best
Simply the Best ,better than all the rest ! Better than any insurance she ever had.
Shelby Hall
In general… it’s better than nothing
In general, I like PetsBest. It is pretty easy to submit claims, even though it’s a little clunky and it’s hard to submit claims for more than one type of treatment without submitting the same invoices multiple times. Be aware of and always check the formulary— some very commonly used, well trusted meds with wide applications are absent from the formulary and you don’t want to be caught off guard thinking that your pet is covered only to find out that, no, this policy is not nearly as useful as some other, less expensive policies out there by carriers who aren’t trying to make sure they can dodge as many claims as possible. Coverage caps on any riders are pretty low, and again, LOTS of prescriptions just simply aren’t covered. Read the fine print. You don’t always get what you pay for, especially with PetsBest.
Shannon Valenti
Long processing times and unrealistic annual incrrases
I have had pet insurance on both my dogs for almost 3 years now and have made very few claims. They claims I have made, have almost always applied to my annual deductible so I have barely been paid out. It takes weeks to process claims and every year my premiums have doubled and my dogs aren’t even that old. It has definitely not been worth it for me so far and if the premiums continue to double YOY then I’m not sure I can afford to keep these policies. I encourage people to shop around and understand the policy fully and annual increases as I was expecting a small increase but not double when I’ve barely been paid out.
Anastasia Maria Sdanowich
This time it took over 1 month to…
This time it took over 1 month to process and eventually pay a portion of my claim. Some claims have been denied in the past due to pre-existing conditions or meeting max benefit payment. How can a 10 week old puppy who was rescued from a shelter and thus a puppy mill, be denied. He was a sick boy when I rescued him. Why have insurance, especially for the price I am paying. They should cover more for a rescued puppy.
Tara Jagiello
My first claim was approved fast but…
My first claim was approved fast but had to wait for the money to go into my bank account for days. My second claim is still being processed after a week ? No update
S. Moore
I’ve never used pet insurance before
I’ve never used pet insurance before. I was unsure which company would be reliable. Pets Best was recommended to me by a trusted coworker. I couldn’t be more pleased! The claims are very easy to place and my reimbursements are automatically deposited into my bank account. They cover exactly what they say they cover. No tricks! The website is very easy to use, and you can always call if you need some individual help. Thank you PetsBest!
Arne Oas
Easy and fast
Easy and fast
Victoria Durr
Quick Reimbursement
My claim was processed very quickly. Pets Best had clear communication about what additional documentation I needed to provide. The app was very user friendly and allowed me to receive reimbursement fast!
Mark Maldonado
Questionable Value for the Level of Service
The time it takes to process a claim is way too long.
Rebecca Havens
Pests Best is so easy to use
Pests Best is so easy to use. They provide great coverage.
Agostinho Paraguassu
I’m thoroughly satisfied with my…
I’m thoroughly satisfied with my decision to sign up for this insurance, which gives me confidence to address my dogs’ health issues promptly, and I highly recommend it to others at every opportunity. Thank You!
BART
Pets need health insurance just like humans
We have had pet insurance on our furbaby since he was 4 months old, he is almost 7 years now. It has come handy more than once for several different reasons. It’s easy to submit a claim.
Emily Delana
I am extremely impressed about how…
I am extremely impressed about how quickly my claim was processed and finished. I’m very pleased with PetsBest and plan to refer yall to other pet parents! This was one of the best investments for my babies I could have ever made. I have a piece of kind knowing that I can afford to pay for my pets bill. THANK YOU
Hannah Tieu
Pros and Cons
PRO's: The service provided by the representatives are great. Their communication skills are good and they are very nice. CONS: The policies provided suck. It's not clearly detailed and the coverage is subpar. I feel like I'm paying for a policy that doesn't meet my pet's needs.
LAURA
I have had a few pet insurance…
I have had a few pet insurance companies in the past but none of them completed a claim as quickly as Pets Best. Great explanation and easy process.
Connie McGhee
PetsBest really is the best
I have been so happy with PetsBest for several years now. Filing a claim is so easy, and the EOBs are clearly explained and easy to understand. They’ve helped so much with our dogs. I recommend them to all my friends!
PR
Tardy reimbursement, sometimes up to one month
tough to get through to an actual person in customer service. This option should be the first option in the voice mail, a customer should not have to trace a path through the maze of phone options. Weak excuses for tardy reimbursement. I checked with a friend who has Truepanion for his dogs...reimbursement is prompt. Maybe Pet's Best needs more claims adjusters ?
Gunther McConnell
They paid on a heart worm test
They paid on a heart worm test. They didn't pay for meds for her intestinal problem she had.
Cindy Mozingo
Fast turn around
Fast turn around, this time. While our premium is high, we get MULTIPLE discounts, for multiple dogs. We are very satisfied with this insurance.
Anna Zavyazkina
Great insurance
Great insurance, quick reimbursements , easy online claim system . Have been using this company for 3 years now.
Harry Byrd
All around great experience
We have been greatly impressed with Pets Best. Always someone to speak with when I have a question. Very quick and easy claim process as well. Our only regret is not having Pets Best for our last dog.
Joan
Good customer service
Good customer service, many price options to get coverage for my furry friends. Used to be with another insurance carrier. Haven’t once regretted changing to Pets Best.
Danielle Lordi
Fast, No-Hassle Claim Processing and Payment
My one-year-old cat fell and broke his ankle a few weeks ago, requiring a fusion surgery. It was (and still is) an incredibly stressful time for us, having to provide round-the-clock care and see him hurting. Pets Best promptly (within a WEEK of his surgery) processed and paid the claim—no issues. What an immense relief. This is my second pet who has been covered by Pets Best. I would recommend them to anyone.
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