Pets Best Review
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Reviews 5954 
Debbie Warner
Claim submission and reimbursement was…
Claim submission and reimbursement was quick and easy.
Mel
I’ve had Pet’s Best for the past seven…
I’ve had Pet’s Best for the past seven years, and it’s been worth every penny. It gives me real peace of mind—I never have to second-guess taking my dogs to the vet. Anytime I’m concerned about something, I can focus on getting them the care they need instead of worrying about the cost. Most recently, they covered the removal of a mass that turned out to be a ruptured, infected cyst. Having that support during a stressful situation made all the difference.
Connie Saunders
You helped me take care of lollie when…
You helped me take care of lollie when she needed it most. I truly appreciate your help.
Heather
Reimbursed what I expect
I always get reimbursed the amount I expect. Which is great. What is not so great is that their portal (app or website) for submitting claims hasn't been working for months. It takes an extra 2 weeks to process a claim when submitted via email since there is such a backlog. Please fix this.
Sammie C
Hands down the best decision we made to…
Hands down the best decision we made to help care for our fur babies! Wish we’d done it sooner. Filing a claim took me 3 minutes and the processing time for reimbursement exceeded our expectations. Couldn’t be happier!
james boyd
Prompt claim reveiw and refund given…
Prompt claim reveiw and refund given within 1 week of claim submission.
Kathy Smith
Fast payment..Easy to understand EOB
Fast payment..Easy to understand EOB
Tony Loret De Mola
Annual Health Appt
Annual Health Appt We filed a claim for our dogs annual health checkup. While not all of the claim was covered by insurance, a portion was. It was easy to submit the claim on line and Pets Best responded rapidly to the claim.
Melissa S
I always hope that I never have to use…
I always hope that I never have to use it but I'm absolutely elated that I have this coverage for my dog Ruby Rhod. My dobermans have always been a large part of my life as I am every part of theirs. Over the years my dobermans have delt with cancer, cardiomyopathy, diabetes basically every thing that can happen to dogs when they reach their elderly ages and we have always made it a point to make sure that they have the coverage that they needed so we are able to give them the care they deserve. I have had other coverages and Pets Best is by far the best one out here. Thanks for helping keep my furry family together.
Terry K.
Everyone is willing to help
Everyone is willing to help. I get fast friendly service and they answer all my questions.
Howard Davidson
Best Pet Insurer
I've been insured by PB for over 3 years and have found their pricing to be very reasonable and most importantly, servicing on claims to be fast and exceptional. Like all pet insurance, you get what you pay for as I go for max coverage with minimal co-pays.
Mary Ann Matthews
Good response time
Good response time. It seems I pay a lot more annually than I get in return. Reevaluating.
Jim Lester
Dissatisfied with account access on web and mobile.
Our dog has been Pets Best insurance member for over a month now. The mobile app does not allow me to log in to our account. It never has worked. I have deleted the app and reinstalled. Still no access. The website doesn't allow me to logon. It never has. We are getting annoyed and have discussed changing insurance. I have been calling almost weekly to get access but have not been satisfied with results.
CARY & AMY STEIN
I find there's not much change from…
I find there's not much change from last year. I believe Melissa had mentioned at the end of last year that there was a technology migration for overall better service. Too me it looks as if the migration is still migrating! The website takes for ever to load and when it does functionality drags. No, it's not my computer. I have high speed internet and a new quality system. That being said the other issue I found is that claims seem to have moved a bit quicker but where is my cash? PetsBest gets their premiums on time regularly but lag in getting mine. Last issue, amount paid per claim, now unless I missed it the amounts paid out haven't changed since I joined. A wellness exam is quite expensive these days and their payout is a small fraction. Hopefully PetsBest will upgrade their tech issues and their payout amounts this year and going forward.
Isabelle Richmond
Fast hassle free claims service
Fast hassle free claims service
Laraine
Fast and Efficient Service
Pet Best quickly responds to my submission of a claim and after review sends a check within a weeks time or explains those that are not covered. Excellent service.
Patricia "Trish" Schneider
Pets Best saves the day
Pets Best saves the day - again! Our Bella had knee surgery and we submitted the very expensive vet bill on Wednesday and received notification of the payment on Saturday! Always very prompt claims service, which is why we have been very satisfied clients for 10+ years. Thank you as always Pets Best!
Priscilla Ines Caracitas
I absolutely love Pets Best
I absolutely love Pets Best. I used to be a member of Healthy Paws, but I'm glad I made the switch. Sometimes my claims are handled fast, I think the longest I've waited was 20 days. My hope is that my premium stays reasonable and continues to protect my angel baby until the end.
Mace
Easy to use, quick for reimbursement
Very easy to file claims. Customer service, when I have used them, is helpful and responsive. Claims can sometimes take a bit of time, but they always do a good job of communicating what might be slowing the process down. Reimbursement is seamless too!
Austyn Stone
Mediocre
While I did not have a negative experience, Pets Best takes an exceeding long time to process claims, and I still have not received my payout from my most recent claim. I also don't like that the EOB gives you minimal information to figure out questions regarding your claim
Patty
Pets best provided the coverage advertised
Pets best provided the insurance coverage expected without any problems. I submitted all vet bill invoices as required, they reviewed each one separating what was routine care (vaccines, blood work), from what was directly related to the illness for which I wanted reimbursement. The claims were settled within 3 weeks and deposits made into my bank account. Very smooth process.
Kara
Without Pet’s Best
Without Pet’s Best, I’m not sure how we would have been able to afford Keeley’s cancer surgery. Very thankful that after 5 years of being insured, everything was super easy.
Pam Joel
Incredibly fast response!
Incredibly fast response!
JGV
Very pleased with how quickly they've processed my claims....
They have recently shown much improvement in processing claims very quickly--very much appreciated--and the reimbursed money is put into my designated checking account within a couple of days.
Lesley Lipton
I have had Pets Best for several years
I have had Pets Best for several years. I have had no issues with their processing or payment of claims.
CARL VELANDER
I'm very happy I choose Pets Best for…
I'm very happy I choose Pets Best for my dog insurance I've had nothing but the best experience with this pet insurance company.
Katie
Thank You Pets Best
Thank You Pets Best! I have been with Pets Best for 9 years. I got it when my dog was just a puppy. They have been great! Fast and efficient with claims. Illnesses and accidents happen unfortunately. It's given me such peace of mind to know I can take my dog to the vet and not have to worry as much about how much are tests and treatments are going to cost me!!
alan jacobson
Thankful
Thankfully, this was my first time using the insurance, and the process couldn't have been easier or smoother. Claims were paid exactly as advertised, everything was clear, and the process was fast.
ERIN KENNEDY-GEORGE
My baby died and I had to send them all…
My baby died and I had to send them all the info , and have them cancel his policy . They refunded the balance quickly.
Ann
Pets Best was super easy to file a…
Pets Best was super easy to file a claim and have it viewed and processed in just a few days.
Arthur Greenwaldt
Great Service,
Great Service,
Cameron Sells
Not my best experience with Pets Best, but not bad at all
I usually process all my claims through the app on my phone, but for some reason I was not able to do so for this claim. The extra steps to get the claim submitted were a little annoying, but not actually bad. The fact that I had no way to determine if they had even received my claim also stressed me out a bit, but they claim did get processed and I was notified once it was. 4/5 simply for the extra work and not knowing the status of my claim easily, but overall I still like the service provided by Pets Best.
G. Albert
customer service was helpful and…
customer service was helpful and timeline for the reimbursement was pretty good overall.
Amy
Working with Pets Best is so easy
Working with Pets Best is so easy. Claims are processed quickly and accurately, and their customer service is always so helpful. I have been a client for over 5 years (simce my dog was 8 weeks old), and I recommend them to every pet owner I know.
insurgmail.com
I’ve been with Pets Best for five years…
I’ve been with Pets Best for five years now, and I am so glad I chose them over the other options. They’ve treated me and my dog with such fairness. Every time I submit a claim, I feel like they are on my side—they really try to understand the medical issues and look for ways to help cover the costs. The online process is a breeze, and I’m always impressed by how quickly they respond. If you’re looking for a company that actually cares about its members, I can’t recommend Pets Best enough.
Blg
Pets Best has been wonderful
Pets Best has been wonderful! Claim processing and reimbursement is smooth and timely.
Coraly Romero
Very, very slow
I opened 4 claims in the last month. The process was very easy, that was good. But it’s been too slow. It took almost one month to process the first claim, the other 3 remain “in process”. In all this time there has been no communication other than an automated “we’re sorry for the delay” email.
Ed
Response to my claim was very slow
Response to my claim was very slow
Shell
Long lead times and c+ coverage …
Claim took a long time and restriction on claim I would call what our insurance covers a c+
Linda Fontana
Good choice of coverage
Was easy to apply and prices are very reasonable for the coverage you receive. Filed my first claim and it was processed within 6 days and reimbursement on the way.
Jessica R.
I’ve had Pets Best for about 6 years…
I’ve had Pets Best for about 6 years now. It’s been very helpful when there have been medical emergencies with my pet. The only downside to this insurance is that it can take 3+ weeks to get your claims processed and then another 5-7 days to get reimbursed. When I first started using this company, the wait time was shorter between claims and reimbursement.
Amber
Better for emergency services
The claim was quick which I appreciated. I am disappointed at how little they pay for spays though. I thought it was more than 150. I don't know of any place where it would that cheap. I feel like I could take the money that I'm paying for the additional benefits and save it and pay more for things that pay for the best wellness portion. The coverage for emergencies I find is very important though.
Jan Laman
I have experienced excellent customer…
I have experienced excellent customer service with every claim. I really appreciate the coverage for preventative care.
Sue C
The ease of submitting a claim
From the time I submit a claim to the time I receive the EOB for the service is incredibly fast. I can appreciate that so much. They also have an incredible customer service staff
LAKiefer
Exceptionally Customizable - Administratively Challenging
PetsBest is great for it's customizable plans to fit your budget. However, claims take a month or more to process, customer service wait times are 10-15 minutes plus, and a receipt for services does not seem to be adequate if you've met your deductible and are owed money. My most recent claim, submitted in November 2025 for dental procedures, was rejected because the vet did not send medical records. I was told to get medical records dating back to October 2024 from ALL vets my pet had seen, open a new claim, and submit the records. I did all of this and just received a message last week that I needed to resubmit the records. I guess if you're not due money back, PetsBest is great, but if you've met your deductible and are owed money, be prepared for administrative hassle that can drag on for literally months.
Sara Carter
Multiple "delays"? Why
I appreciate the communication; however, the delay in processing seems to be an issue. I received 3 of these emails, one is understandable, but I do question the quality and business practices when there are multiple delays. As a side note, I am an executive consultant specializing in efficiencies within operations. Please let me know if I can be of any assistance. Thank you for your time and consideration! Sara
Skyler
Feeling like I’m doing the very best…
Feeling like I’m doing the very best for my dogs feels great. The website for petsbest is easy to use and they are good at getting back to me via email.
Nikki Vuytecki
Complete, but Untimely
They fulfilled all of the terms of the reimbursement policy, however it took way too long to get reimbursed.
werner van zyl
Mixed feelings
The most frustrating bit has been their flaky claim system. Cannot submit claims via the app or website. Always something with their azure platform. Have to email it and then you get "incomplete" claim returns and with no way knowing what the claim was about because the previous attachment didn't register so have to be very meticulous what and when you submit things. I really wish they would spend time fixing this. Had a recent pet emergency and required hospitalization and it's been two weeks and still no acknowledgment on some claims. Phoned and they told me to be patient. Emails sent to claims never respond in our experience. For past claims we are happy with the service; can't fault them. Co-pays etc exactly as per policy and I give them 5/5 for when it does work. Unfortunately have to mark them down for the long claim delays and recent issues with their systems. At least acknowledge there are issues and notify users in the app or website. It takes time to prepare the claims and when it times out without any warning and time spent on it was a waste, It's absolutely infuriating in this day and age. If you know there are issues act on it. Whoever is managing your IT systems, website or apps they need a kick up the ass.
Ly Tran
Very user friendly and great…
Very user friendly and great experience. The process for submitting claims is straightforward and benefits are easily explained. Service was quick and claims were process in a swift and timely manner. I recommend Pets Best to anyone who is thinking about insuring their precious fur babies
Vernon Davis
The function of pets best insurance is…
The function of pets best insurance is what makes it great. They make submitting claims easy. It's a customer friendly experience.
John Cunningham
Care for our high maintenance dog.
Bentley is a high maintenance dog but thanks to Pets Best, he has always received excellent care. Their premiums have been reasonable, claims are dealt with quickly, fairly and with consideration for his wellbeing. We could not recommend Pets Best more highly.
Margaret Mills
It appears that the processing time is taking longer than usual.
It appears that the processing time for claims is extended. There have been some errors, which have further delayed reimbursement. The payment transfer to my bank seems to take more time compared to other institutions. However, I do appreciate the direct deposit option. The coverage options provided are satisfactory.
Renee Jones
Slow processing
In the past, claims I have initiated were processed very quickly. This one took nearly a month to process and I still haven’t received the funds before the bill is due.
Araceli Carreon
I recently submitted my first claim for…
I recently submitted my first claim for my golden retriever, and overall the experience was great. The online system was having trouble uploading my vet invoice, so I called in. They immediately apologized for the inconvenience and gave me a direct email to send the bill so they could process the claim. It took about a week or so, and I received my reimbursement pretty quickly. So far, I’m really happy with the service. I’ve never had pet insurance before, but based on this experience, I definitely recommend it.
Kimberly Morley
Great to work with
Responsive, friendly, and easy to work with.
Mark W
Great outcomes!
I have had Pets Best with Accident/Illness and Wellness coverage for 3 years now. Up until Dec 2025, I had only filed Wellness claims which were satisfactorily paid each time. In Dec 2025, my dog suffered a bad back injury that required an ER visit and then to a neurology specialty clinic. After an MRI, no surgery was required, but 1 month strict lockdown. I filed 2 claims right away, and while it took a full month for the claims to be processed, I was paid exactly as expected (90% minus deductible). My dog is recovering well, and I'm grateful to Pets Best for taking good care of our claims.
Michele
Excellent service
Thank you so much for handling our claim. Pets Best has always been so professional and trustworthy on what they offer. In the time of unexpected circumstances, they are there to provide coverage for our service dog Canela. Thank you much once again
Christine Murphy
They are very good at communication
They are very good at communication, they let me know immediately that there might be a delay in processing and refunding, but that was fine, I really appreciated any and all updates and communication.
Jennifer Vardas
They ended up reimbursing me what they…
They ended up reimbursing me what they were supposed to it just took a while
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