Pets Best Review
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Reviews 5539 
Sharon Mantz
This is my 3rd year of policy renewal
This is my 3rd year of policy renewal, very unhappy with the claim processing time. My premium is paid in full, the claims are all the same for her treatment, yet it takes 3-4 weeks for reimbursement? Is this company at risk, bankruptcy, etc??
Juan Ballesteros
Pets Bets is excellent
Pets Bets is excellent. Easy to submit claims and fast response.
David Starcher
Pets Best Customer Service Reps are…
Pets Best Customer Service Reps are FANTASTIC! They are always a pleasure to talk with and solve any issue there may be.
Susanne Hughes
Pets Best offers simple and easy claim…
Pets Best offers simple and easy claim submission, and rapid reimbursement.
MILDRED JEREZ
For 3 dogs and 1 cat ... insurance is a MUST!
I have 4 companions and insurance in general has been a WALLET-SAVER. And the quick response time to questions, super easy online claim filing process, and excellent rates are the LIFE-SAVER for me. Thank you Pets Best!
Kathy Cullen
They are usually quick to process our…
They are usually quick to process our claims. They keep us informed if there's a delay. They have paid most of our bills!
Mark K
I am very impressed with the speed and…
I am very impressed with the speed and ease of getting my medical bills for Hana reimbursed.
Customer
Excellent Service
Incredibly easy to contact via the app, fast review of claims, and very reasonable outcomes. They've been a great support when I needed financial stability dealing with the unexpected that comes from having senior pets.
Cindy Day
Very timely
Very timely
Liberty Peralta
Pets Best really is the best!
My senior cat was diagnosed with osteoarthritis in December 2024. Eight months later, Pets Best continues to reimburse 80% of vet costs for her monthly injections that help manage her pain. I'm grateful to the folks at Pets Best for helping make this new treatment accessible to us!
camk
direct bank deposits and timely payment
seems to be paying the correct items
R Shaw
I have been a client of Pets Best since 2019! A+
I have been a client of Pets Best since 2019. We had adopted a Great Pyrenees from a kill shelter down South and had him transported locally. We have been very fortunate to have adopted a great dog...it clearly could have gone the other way. From the beginning we investigated various pet insurers and had narrowed it down to Truepanion (also a good firm) and Pets Best. That said, we felt that Pets Best had the most comprehensive coverage at competitive prices. Unfortunately, there weren't many reviews at the time, and we wound up taking a chance that Pets Best would live up to their promises. Well, I have to say that we clearly made the right choice. "Archer" needed to undergo MPL surgery this year and we were hit with a bill close to $6k. I submitted the expenses and within 2-weeks had the reimbursement (less the copay) deposited directly in our account. This insurance more than paid for itself by providing both peace of mind and outstanding coverage. I've never had an issue with claim denial (even with smaller bills) and their customer service is top-notch. If you are seriously considering pet insurance, my advice is take it but go with a company you can trust. I would highly recommend Pets Best and would encourage anyone to research them. I noticed that there have been some negative reviews posted, and maybe there have been some situations with others that were less fortunate with their experience. However, I can say first hand, we have had nothing but positive experiences during our 6-year arrangement with them, and I have no reservations about renewing our policy year over year!
Kerry Principato
This insurance truly is your Pet’s Best!
Pet’s Best is a Straight forward and fair pet insurance company. Great communication once claim is filed and the claim is quickly resolved. Highly recommend!
Stephanie
Pets Best reviewed my claim in a timely…
Pets Best reviewed my claim in a timely manner. The reimbursement was fair and accurate. Thank you for the good service.I would strongly recommend them to other clients.
Debi F
We had an excellent claims experience
We had an excellent claims experience! My dog had pancreatitis and the little guy was so sick. I authorized the vet to do anything and everything possible to help him feel better (we were fortunate enough to be able to simply hand over our CareCredit card during our emergency vet visit and did not worry too much about cost) A few days later, after he had started to feel better, I submitted our first claim to insurance not really knowing what to expect. I was so pleasantly surprised by the coverage (500 deductible with 90% coverage) plus the fast processing time! 3 days!! When friends and family reached out to ask how my pup was doing, I was so happy to report that he got the care he needed to help him feel better within a few days and.. we have the most amazing pet insurance! I think they’re going to check out Pets Best for their pets as well 🩵 I cannot thank you enough for the wonderful experience, Pets Best! Apollo and I are truly grateful 🩵
David Maier
Claim approval was slow
Claim approval was slow Funds transfer slow Coverage was good
Patrick Casey
My experience has been positive
My experience has been positive. No insurance covers everything, but it has helped with the costs. I recommend full coverage, including routine care and teeth cleaning.
Rebecca
Have had nothing but exceptional…
Have had nothing but exceptional service from pets best.
Evelyn
Pets BEST - for sure !
It's not called Pets Best for nothing.......this is the first pet insurance we have had, though we have had lots of animals up to now. I was a little nervous signing up, paying the premium and wondering if it would be work it but I have to say that I am really glad I did, Pet's Best customer service is absolutely FANTASTIC ! Also I love the ability to speak to a vet / vet tech via WhiskerDocs, re any issues I need to discuss about my pup. That is a big plus for me too. Thank you!
Charla Lee
Processing claims takes too long and…
Processing claims takes too long and depositing the reimbursement even longer. It's been five days since you said you were depositing my reimbursement. On the other hand, I do appreciate being able to customize my policy.
nancy hawkins
You can count on Pets Best
You can count on Pets Best. Clear coverage and very helpful for unexpected illness and accidents. We are happy with our insurance coverage. Thank you!
Rob D
Pets Best Insurance
We have many pets in our household. Two dogs, five cats, and we also have a cat rescue (Lucky Meows NYC) with about 20 - 30 fosters. We insure all our personal pets with Pets Best and have been fortunate enough to not have to use it too often, but when we have uses them, we had no issues with our claims. We recently lost a newly adopted kitten and the claim was easy despite our sadness. We always recommend Pets Best when we adopt out new kittens and cats. They are very reasonably priced compared to some of the alternatives.
Rhonda Hoffmann
Much improved
I feel waiting times for a claim to be processed is much quicker than in the past. Filing a claim is easy and only takes a couple minutes which is great. I love that the claim proceeds go directly into my bank account making the process streamlined and efficient.
Roberta Spazzafumo
Peace of mind in my life
Peace of mind in my life ! Thank you
Debra Sundberg
Pets Best is the BEST!
Pets Best is the BEST!! We have had nothing but great experience with them. We are in our 3rd year carrying Pets Best for our Yorkie and it was definitely the right decision. I would highly recommend them to anyone with a beloved pet!
Madison
Great insurance
Covers a lot, the prices for my cats are reasonable compared to others. The downside is that it takes about 2-4 weeks for reimbursement. The representatives have always been super helpful when you call and easy to get through to.
Savannah McKinney
The easiest and best pet insurance
The easiest and best pet insurance. My pup had to get emergency surgery and i had the confidence to get her the best care because of this insurance
Alexandra Geiger
Great delivery despite a few delays
There have been a few delays, but they have communicated with us while working through them and delivered exactly the benefits we selected for our policy. I'm very satisfied with Pets Best!
Alex
Great service, highly recommend
Great pricing, easy/fast claims. How insurance should be.
Barbara A
Quick response and quick evaluation
Quick response and quick evaluation of medical information. I did not have to wait long for a final response regarding payment for services rendered for my dogs.
Marla Cline
Pets Best is knowledgeable
Pets Best is a good communicator. They are fair and honest.
Judy Evans Neff
Pets Best is so quick
Pets Best is so quick! They are helpful in every way. We have a Westie with skin problems. THANK GOODNESS we got pet insurance!!
Julia
We love Pets Best
Working with Pets Best is the best and makes it so easy to make decisions based on what is best to keep our dog healthy!
Visitor to Boston
Pets Best is the best money I have ever spent! Everyone should have coverage.
I am endlessly happy with Pet’s Best and grateful to have the coverage. Worrying about the cost of care is no longer an issue. Pet’s Best communicates well and has been fair in their review of claims and coverage. I would do a PSA on the anonmal and human benefit of pet insurance and it is thanks to years of coverage through Pet’s Best. Money well spent for dependable coverage and piece of mind. Whenever friends/family get a new pet, I encourage them to get coverage and screenshot how to set up. Well worth the time and effort.
Marlen R.
Great agency
Great agency
Rachel Baker
Decent coverage for the price
Decent coverage for the price. The app was helpful when it worked, but I can access the web page easily as well. Reimbursement is quick by bank account or check in the mail. We’ve had the same plan for almost 6 years and don’t plan to go shopping for a different one.
C.
The reimbursements are fair and…
The reimbursements are fair and consistent with the policy terms.
Jocelyn Bartkevicius
Timely reimbursement!
Pets Best quickly reviewed my dog's paperwork and bills from the veterinary hospital and reimbursed the payments promptly. This was especially helpful as his health issues have not been resolved and there are ongoing costs. Such peace of mind during this stressful emergency.
Roman Alder
Customer Service Unparalleled
Due to family loss, I was delayed in loading in my claims, but that didn't matter. They were so awesome to help me figure out how to input the claims and leave feedback to insure proper and prompt payment. And even if there is a delay of any sort, they notified me immediately and claims were applied and paid so quickly! Any time I have needed an explanation of something, customer service is unparalleled! Quick, efficient, kind and helpful! Several options for Pet Health Insurance, I'm so glad I chose Pet's Best! Thank you Pet's Best!
Cora
Better!
I've been with Pet Best now for 2 years and since then its gotten a lot better! Claims have been going through in 2 to 3 days!
Kathy White
Takes too long to process
Takes too long to process
Sue
Pets Best is fabulous
Pets Best is fabulous. They are reasonably priced and respond very quickly to my claims. I have had them now for 2 years and highly recommend them. Never go without pet insurance. It has been very helpful.
Lisa Potterton
I need to update my review since as of…
I need to update my review since as of today my claim was paid, albeit 18 days after submitting, but I am quite satisfied with what the paid and didn’t! I am thrilled to not be disappointed and have to call and fight for reimbursement over line by line items. Thank you Petsbest! You have restored my faith and I do recommend your firm!
Demi
I don't know where I would be without them
They cover so much of Bowie's vet bills that I don't know where I would be without them. They cover all of his medications as well. When it comes to processing claims, they could be better at showing in the app what documents you have submitted with the proof of photos. Sometimes, when there is an issue with a claim, I'm not sure what I have uploaded to their system and what I haven't. Therefore, it takes longer for his claim to be processed. However, they sent the check within a week for his very helpful claim. They even allow your money to go back to your Care Credit account, which I find fantastic because it makes paying it off faster and more efficiently. The only thing that I don't like is that if I had to stop paying for his insurance due to financial difficulties, they wouldn't pay for his pre-existing conditions anymore. So, I could never leave him even if I'm in financial crisis because of the fear of not being helped to pay for his pre-existing conditions.
Jersey Mike
Timely and efficient reimbursements
The company handles claims in a very timely fashion which is a rarity in that industry.
Catherine Burkett
Well it was so easy to put in my papers…
Well it was so easy to put in my papers for a refund,every one was very helpful.
Vi
Thank you PetsBest
Covered some very significant bills for my little Apollo.
Roxana Balcu
Claim
They solve the claim fast. Good job!
Rafael
The filling was easy and the payment…
The filling was easy and the payment was fast, excellent insurance.
Justin C
Processing Claims takes forever.
I think it takes way too long for Pets Best to process claims. Every. Single. Time. I get an email apologizing for the delay in processing my claim. If you have time to send that email you have time to process my claim. It is not very difficult. For this reason alone, I would never recommend Pets Best to another pet owner.
Tiffani
Worth the money
I got insurance for my three dogs and just paid for the year upfront. Two of my dogs needed dentals this month to extract broken teeth and with just those procedures they both met their deductible and I got reimbursed for a portion of it.
Donna C.
The best no hassle process
The best no hassle process. In the midst of a pet's urgent medical care the last thing a pet parent needs is brokering between the insurance and the care provider. That's what makes Pet Best so wonderful to work with. Just scan in and send the invoice(s) for vet care and Pets Best communicates with the vet office if additional information is needed. This fees me up to focus on my pet's care and recovery. I have shared this information with others who are looking for pet insurance.
Linda Rich
Money well spent
Although payment isn't instantaneous, they come through and it is a very easy process. And mine probably takes a bit longer as my dogs condition (gall bladder sludge) isn't one of the choices so they always have to reach out for more info so that takes a little longer but I've been really happy with the insurance and very grateful to have purchased it. It is the 1st time I've ever bought it and it has truly paid off!
Carol Mueller
Quick review and reimbursement
Quick review of claims. Quick reimbursement.
Kim Marie Spencer
Best Pet Paid my Claims! …
My dog Bentley got sick with ITP and had to have two blood transfusions . he ended up passing away . Best Pet paid both of my claims . 80 percent just like I signed up for they were so nice to me also . it did take a little while because I had to collect all records from birth but in the end they came through . Pets Best is excellent coverage for your pet.
Maya
I really appreciate Pets Best coverage…
I really appreciate Pets Best coverage - the wellness option gets me consistent refunds yearly and I feel well covered for my dog and every risk we're exposed to as a city family! They're very quick to reply and refund on claims.
Ricardo
Good Customer Service
Before putting in a claim I called to ensure I was interpreting my insurance policy correctly. They did mention they could not guarantee any claim outcome until the claim was formally submitted but they did answer all my policy questions without issues. It was very helpful.
Anita Danio
Fast reimbursement
Fast reimbursement, easy claim process, coverage is thorough
Cindy S B
Pets Best Review
I was happy with Pets Best back when I started my policy. No changes have EVER been made on our part. Each year the rate goes up. We started in May 2022 $65.12 , May 2023 $70.69, May 2024 $85.76 Now this May 2025 it jumped to $109.50. We have a 3 year old mini Aussie doodle. Then this last reimbursement has taken 15 days to determine and at day 19 still has not been automatically deposited. Please keep in mind they are Located in Florida and not available to speak with accounting on a weekend. This means reimbursemnet will be over 3 weeks.
Sammie C.
Love being a PetsBest customer
We’ve saved so much with PetsBest and don’t have to decide if we’re going to take care of our fur baby because of money. Their coverage is excellent, claims are simple, and their compassion after we lost a fur baby meant everything. Truly a company that cares about pets and their families.
R. Silberman
Good insurance company
They are very efficient in handling claims. When I asked for an appeal it was done quickly. My only complaint is the rates keep going up every year…now it’s almost as expensive as my insurance!
terri pritchard
Communication is always rapid and…
Communication is always rapid and concise Incredible ease of submitting a claim. Can do it in under one minute. Can always count on timely payouts
LYNDA TALKE
I have Pets Best pet insurance for my…
I have Pets Best pet insurance for my dog Chico and cat Simon. I have had to use it for both pets. Each time I submitted a claim it was processed super quick"within a couple of days " I have the check auto deposited and within a week or less it's in my bank account. It gives me peace of mind having insurance. My pets are my world and I'm so glad I made the decision to get Pets Best. You hope that you never have to use it but, if you need it you have it and can give your fur baby the care they need.
Mary
This company makes submitting claims a…
This company makes submitting claims a breeze and the statement explaining what was covered is very easy to understand! Highly recommend!!
Tom Doud
Pets Best has the best rates and great…
Pets Best has the best rates and great response times for claims. They are a "thumbs-up" pet insurance company to work with!
Lester Bell
Never had an issue
Never had an issue, they keep me posted on delays
Thomas Gerey
My pupper had to go to the emergency…
My pupper had to go to the emergency room twice within a short amount of time between visits. First I should have realized there would be a deductible that had to be reached. But I was pleasantly surprised Pets Best Health Insurance covered as much as they did of the second visit. Can't thank you enough!
SHERILYN COTTRILL
Loss of my dog
The customer service representative was very kind when I reported the loss of my sweet little dog,”Penny”, to cancer.
Lynette
Excellent Customer Service
I've had this insurance for the 3 years and I haven't had any trouble with them. I highly recommend them.
Matthew Engel
They don’t cover online appointments or…
They don’t cover online appointments or prescriptions!
RG
HIGHLY RECOMMEND!
HIGHLY RECOMMEND! I did much research in the pet insurance space before making a decision. I am extremely happy and satisfied with Pets Best. The communication is excellent. I am so glad I made this choice and would suggest if you are looking for pet insurance chose Pets Best!
Jodi
The cost is low, processing is slow
The cost is low, compared to SPOT, who the majority of my pets go through. I adopted 2 dogs, and one came with Pets Best, so I figured I would try it out with both dogs. I like that I can get unlimited coverage. I like that the one dog could just have their coverage changed to me, and there's no waiting period. I like the coverage for wellness. It seems to be the most coverage available, for the most part. The thing I am currently hung up on is the claims processing. SPOT usually has me paid within a week, not business days, within 7 days total or less. Pets Best has taken a week just to process, and I am still waiting on the payment. This would be my first payment, so maybe it will take a little longer the first time. However, I submitted 2 claims for wellness for 2 dogs and one STILL had not been processed. I haven't seen anything come through asking for anything or explaining why it is taking so excruciatingly long to get a tiny wellness claim paid out. I just submitted another wellness claim for a neuter on the one dog, and an injury claim on the dog that STILL had not had their wellness claim processed and we are going on week two for the wellness claim. Unless things pick up with Pets Best, I will be switching these 2 to SPOT at the end of the year. Paying a little more for less grief would be worth it. I'm hoping they improve and it is just a fluke.
Daleen Simmons
Consistent & timely with my claims spanning several months
I have found this company to be consistent & timely with the multiple claims for specialty care & scripts I have submitted.
Mel C
Second claim with the same great service!
This is the second time I have had an emergency with a pet. The first was a hospitalization with a German Shepherd who had an unknown illness, and the second was a juvenile rattlesnake bite for a different German Shepherd. Both times, the confidence I had in the coverage of Pets Best insurance eased some of the stress of the emergency and allowed me to focus on our dog's care. Thankful for the quick processing of claims and the professionalism of the process.
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