Pets Best Review
Find a customized quote easily
Reviews 5776 
Jamie Brewster
In general the cost is ok… downside…
In general the cost is ok… downside items are- very slow claims reimbursement process and claim information collection process.
Kevin Roberts
Prompt review of claims (usually)
Prompt review of claims (usually). The last couple of times it's been an extended wait for claims to be covered but I attribute that to the recent updates on your site.
Susan
Easy Reimbursement was swift
Easy Reimbursement was swift
VTV
Peace of mind when you have an Insurance
When I was on a vacation this Summer my dog had an emergency and I did not hesitate even for a minute to ask my brother to take him to a veterinarian , because I knew Pets Best was gonna be there when I needed. Sure enough, when I submitted the claim, Pets Best reimbursed me in timely manner.
Stacy Townsend
I love pets best overall
I love pets best overall. The only issue, which has become a major problem for me financially lately, is the time it takes to process claims. It's been taking 4 weeks before I am paid for claims which is a financial hardship for me.
Mike W.
Pets Best Used to Be The Best... Now They're More Like One of the Rest
We originally chose Pets Best over competitor products because of their reputation for simple transaction, prompt reimbursement for covered claims, and no run-arounds. And in the beginning, that's how it was. However, over the past 2 years, Pets Best has become just like every other company. It takes far long than advertised just to have them acknowledge each claim, and then there is the all-to-familiar "we're sorry your claim is taking longer than normal" email... for every. single. claim. And then I get more emails advising our claim is incomplete, for not having provided a proper invoice - which I absolutely had (not sure where they're losing our personal data and documents), so I re0=-submit the same document, receive a confirmation email of receipt.... and then weeks later... yet another "we're sorry your claim is delayed" message, as if the entire process had started over again. Customer service is quite helpful over the phone, but... again, similar to many other competitors, their hold times are extensive now (they weren't when we first started with them). There is no hustle, there is no expediency, and they now are less effective in handling claims, so they're a lot like many other competitors now and, IMHO, have lost their competitive edge. The EOBs do provide good explanations, mostly for why something might not be a covered claim, but they do provide clear information, and when something is covered, they do provide good processing... after far too extended times.
Linda Denny
When I first signed up with Pets Best …
When I first signed up with Pets Best loans were processed within a week and reimbursement too. Now it takes almost a month for claims to be processed and paid. Otherwise it is a great Pet Insurance.
Judy L.
Pros & Cons
I like the ease of use of the website. I dislike how long it takes to get reimbursed
Mark Tomasi
Fast and easy claims submitting…
Fast and easy claims submitting process. Processed claim in less than a month, which is better than the industry norm.
Texas Dow Employee Credit Unio
Pets Best is a VERY GOOD insurance for…
Pets Best is a VERY GOOD insurance for pets. It was highly recommended by my Vet and have had great experiences with them. Fast accurate claims.
Todd Szilagyi
Pets Best is the BEST
Pets Best has been the single best investment we have made in our dog. Coverage has been as expected. The app works great and we get reimbursed in a timely manner. I have and will continue to recommend!
Joe Cornell
After being with a different insurance…
After being with a different insurance company for 10 years for my 10 year old dog I changed to PetsBest due to their pricing being half of the previous company. 4 months into the PetsBest policy my dog was diagnosed with cancer. Cancer was removed completely and she is doing great. Pet's best paid my large claim without any hassle exactly per the policy. I was very concerned being a new policy holder with an older dog, but they took care of me without issue. Highly recommend.
REBECCA CARROLL
They are very efficient and return…
They are very efficient and return claims very quickly.
Sara Harvey
Wallet and Life Saver
I’ll be honest Pets Best is probably one of the best investments I have made next getting my dog. My little dude ended up with some tumors and a broken tooth over time and I never really had to worry about affording it because of my coverage. It’s also helpful with recurring medications and wellness checks.
Toby Curise
Great company but slow payments
As far as the price goes, it's comparable with other companies for similar deals. Dealing with the staff was great, submitting claims is easy but getting the claims approved and receiving the payment is extremely slow. You will get the EOB and still take a week to receive the direct deposit.
Luz Houston
Disappointed
I honestly believed my reimbursement claims for my pet’s wellness visit fees was going to be covered more than what it turned out to be.
Chris Middleton
Good Plans, Poor Claims Processing
While the plans and coverage are more straight-forward than some, the claims process is very challenging. The same items will be covered in some cases, but not in others. Multiple items in the same claim will sometimes be processed, other times missed altogether. If items are missed, then an appeal is required, which takes more time and up to 30 days to complete. All of these claims issues significantly degrade the overall experience.
Paul Tunnicliffe
Very prompt turn around of our claim.
Very prompt turn around of our claim.
Tom H
Fast claims processing.
Fast claims processing.
Alan Powell
Very prompt response to Ginger's claim
Very prompt response to Ginger's claim. She was pleased and gave a very affirmative "Woof" because she now had a check coming to buy more food and toys.
Rose
Pets Best is a good company
Pets Best is a good company. As my dog gets older, his pet insurance costs go up a little, however, PetsBest did not lower his benefits like my previous company did. My previous insurance not only lowered his benefits but also raised the monthly payment. PetsBest employees are very nice and really care about my dog.
Eddie
High cost
High cost, and payout seems minimal. But good to have in an emergency.
Tracy Garza
I have been very happy with PetsBest
I have been very happy with PetsBest. I don’t plan on ever having an animal without this protection. I highly recommend this company.
Scout
Pet's Best is with you every step of the way
Pet’s Best was recommended to me by my veterinarian, Dr. Lloyd Pilch, who told me: “Of all the insurance companies I’ve dealt with, Pet’s Best is the most reliable—quick to pay and without red tape.” He was absolutely right. I signed up based on his recommendation, and Pet’s Best has never let me down. When my dog Max was diagnosed with discospondylitis, I was devastated—but Pet’s Best supported us through every step, from MRIs to treatment. When he passed, they covered his euthanasia and even sent a heartfelt card, which meant so much to me. I’ve now insured three dogs with Pet’s Best and continue to be grateful for their compassion, reliability, and efficiency. The peace of mind they provide is worth every penny. I’ll always choose Pet’s Best for my pets.
TRACY MOON
I hadn't had much trouble until…
I hadn't had much trouble until November of 2025, when their website and online portal stopped working properly. My claims backed up, and it got very confusing. I am certain I will miss out on some benefits as a result since it was difficult to keep track of things, especially since their email notices don't give you enough info to know what the issue relates to.... That said, at least all of the people I was able to finally reach by phone were very nice and, although they couldn't resolve the site issues, I appreciated that they were trying as hard as they could.
KJ Maj
Still though...
Haven't met the Pets Best team in person but you can feel their honesty and Heart.
N Richard
Pets Best has been a lifesaver for one…
Pets Best has been a lifesaver for one of our dogs. We got the plan the day after we got him and when he was a year old he started having seizures and required specialized testing that cost almost $15,000. Without Pets Best, we wouldn’t have been able to pay for this without great hardship. The claims process is easy. I just wish they would add CBD oil to their formulary. Other insurance companies cover it and it has been the difference for our epileptic dog.
Charles Elliott
When my dog decided to blow her knee
When my dog decided to blow her knee, treatment was not to be delayed. Local vet diagnosed and coordinate a surgeon, her repair was done in less than two weeks. Pets Best covered $2700 of the $3200 charge in three weeks. This saved the financial shock of an unexpected expense. Both our pets are covered and I will always use Pets Best.
N. White
Consistent and clear coverage
My wife and I have 3 cats, 2 of which have been problematic at one time or another. We have 1 cat with chronic GI issues and another with pre-existing upper respiratory issues. Pets Best has been nothing but consistent and clear, covering everything for our GI cat (because we had her from a kitten), including numerous hospital visits. While Pets Best doesn't cover everything for our upper respiratory cat because it is a pre-existing condition, they don't use that against us to stop paying legitimate insurance claims for him. I'm always skeptical about insurance companies, but my experience with Pets Best has been nothing short of excellent. And I want to be clear - I've not been paid or incentivized for this, I'm simply impressed that an insurance company actually does what it says it will.
hollis robinson
your handeling of my claims was fast and fair
Lwas satisfied with the way you handeled my claim
customer
Simple/Easy Service
So easy to use and quick reimbursement
SRJ
I never have to worry if I can take…
I never have to worry if I can take care of my pets knowing I have insurance to help. I always know it will be a easy process
Inna Itskova
Great company
I’m very grateful for the support and service I received from my pet health insurance. They were quick, fair, and efficient with every claim I submitted, and the reimbursement process was always smooth. When my cat became seriously ill, they handled everything with compassion and understanding. They even covered the cost of euthanasia when it became the only humane option. I highly recommend them for their reliability, fairness, and kindness.
Leslie
Easy to complete and view claims…
Easy to complete and view claims online. No issues getting reimbursements when appropriate.
Jo
I love Pets Best
I love Pets Best. I’ve never had any issues with coverage. I recently had a question about my latest claim. They were extremely helpful and answered all my questions.
dilipshahyahoo.com
Easy claim processing
Easy claim processing
Barbara Carmichael
Usually a fantastic job
Usually a fantastic job. But since their software upgrade, it has been impossible to get into my online account. This problem has existed for at least 3 weeks now. I need to be able to see my account almost daily, as I have 2 elderly dogs with numerous prescriptions and vet visits. The only way I can keep track of what claims I've submitted and their status, is to review them online. This on-going issue makes me wonder if PetsBest ran a beta on this new software long before activating it on the customer's website.
Pacificpilot
Quick payment from Pets Best for TPLO surgery
Pets Best was there to help pay for Nala's TPLO surgery, not only once, but twice!! Pet's Best made it super easy to submit a claim for Nala's surgery, and their response was fantastically fast! I received a direct deposit within a week of submitting my claim. That's top notch service!!
Lauren Rosen Yeazel
Easy to submit but slow response …
Easy to submit a claim electronically but it took a month for the reimbursement.
Sandy Gilliland
Pets Best offers a very easy way to file a claim
Pets Best offers a very easy way to file!
paul
I am very pleased with the…
I am very pleased with the professionalism of your staff, however, the processing of the invoices is very slow.
Customer
The claim was easy to submit
The claim was easy to submit. Take a few pictures and upload and you are done!
MARY H
Improving.
Improving.
Ark
Great pet insurance and easy to file a claim.
Filing a claim is very easy, it does take awhile for it to be processed. We find the reimbursements to be fair.
Janice True
Pets Best is the Best
Pets Best is the Best
Al Mujtaba
Best Insurance for your furballs
My experience with PetsBest has been nothing short of amazing. Their customer service is responsive and caring, and their claims platform is incredibly easy to use. Every inquiry I’ve had was met with a quick and helpful response. If you're considering pet insurance for your furballs, I can't recommend PetsBest enough!
Carol Mueller
Always quick and professional service…
Always quick and professional service and payment.
Amy Parker
Excellent Customer Care!
"Pet's Best has been a safeguard for our sweet labs who eat anything and everything. The whole process of filing a claim couldn't be easier. The funds arrived in my account in a surprisingly short amount of time. We wouldn't ever be without coverage from this excellent company. Thank you for excellent service! "
James
Timely processing of my pets claim.
Timely processing of my pets claim.
Connie Durghalli
Everyone is been helpful
Everyone is been helpful, informative, and easy to talk to. Thank you
Anastasia Spytsya
Truly the Best. I swear by PetsBest.
My Chunk is 5 years old now and I have had him insured with PetsBest since he was 8 weeks old. I honestly think getting this insurance was one of the best financial decisions of my life. We have been through 7 surgeries (he's an English Bulldog) and endless food-related allergies flare-ups (I mean, ear infections, skin infections, etc.). We have also been to a ton of different vets in different states (doggie dermatologists, doggie eye doctors, doggie surgeons) and NOT ONCE was my claim denied, and NOT ONCE did I have A SINGLE issue. I think I maybe had to call customer service like once since getting this insurance. You just go to the vet, worry about the best vet care possible, get your receipt, submit it, and within 20-30 days you have your reimbursement. If there's a delay in reimbursing you - they always send a follow up email telling you basically, "hey, so sorry we are taking longer than usual, but we haven't forgotten about you!" I highly recommend PetsBest. I think I have recommended at least 5 people to them.
JP
Review
Pretty good service, competitive rates. Need to be a little faster on the follow ups.
Charles Hotaling
The rap I spoke with I was extremely…
The rap I spoke with I was extremely helpful and patiently answered my questions. She also looked at an outstanding claim I had. Renewed for another year. I have 2 policies and do not regret choosing Pets Best.
Mayli
I normally don't believe in pet…
I normally don't believe in pet insurance, but after 3 of my pets had costly health issues over the past few years that are now chronic requiring specialists for foreseeable future, I started considering it. I got concerned if any new health issues would arise so I landed on Pets Best since they don't require initial vet visit which is a huge pain for multiple pets. After a year, I wondered if I should keep it since I was still paying out of pocket for pre-existing conditions and I hadn't met my deductible for new minor issues that popped up. Then suddenly another one of my pets who was always healthy got really ill and I rushed her to the ER. They stabilized her and it cost $5300. This was my first big claim I ever submitted, so I worried if they'd honor it. It wasn't a pre-existing condition so I told myself that I'd cancel the policy if they denied the claim. About 3-4 weeks later I got an email confirming they paid out the claim which was the amount I expected based on my policy. I was so happy and am definitely sticking with them. I took a star off because they've been having intermittent technical issues with their app and website for about a month. I was also on pins and needles waiting for a response, so I'm not sure if 3-4 weeks is typical since I've never had pet insurance before. I even uploaded all the medical records from the visit hoping that would expedite it. Other than that, I'm very satisfied and if they finally fix their app/web issues permanently and speed up the wait time for a claim response, I'd give 5 stars. CS isn't helpful if you call to get a status update, they just told me they're probably backed up with claims and will do their best. The outcome is what I care most about though...they covered exactly what was supposed to be covered.
Karen Kho
Reimbursements take a while
Reimbursements take a while. Good for accidents and illness but not on wellness. The wellness package is basic and very, very low that it only accommodate a small fraction of the actual costs. Better off just save up for the annual exam.
Customer
Great company to have insurance with…
Great company to have insurance with for our fur babies. They really are there when you need them to cover the cost for the medical procedures. It gives me peace of mind to have a reliable insurance for my pets.
Paula
Easy claim submission
I submit my claims online and then wait. they send me emails concerning my account and once they’re done, they send me the EOB’s.
Top Pet Insurance
Pets Best
Read review
Spot
Read review
Lemonade
Read review
ASPCA
Read review
Pumpkin
Read review