Pets Best Review
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Reviews 5125 
Alison Brokaw
Submitted my first claim
Submitted my first claim for my pups yearly check up. It was super easy to submit and it only took less than 24 hours to be told my claim will be paid. I was sent an email saying it will be sent to my account within 5-7 business days! So far this is a great investment for my puppers!
Michael P.
So Far So Good!
You never want to end up using pet insurance - and for the first 6 years of my dog's life nothing bad happened. That all came to a halt about a month ago when he suddenly yelped and stopped walking. I rushed him to the ER to find that he had IVDD, a spinal degradation disease that then required an MRI and further specialty care. This has already cost over 6000 dollars in the first month. Pet's Best has an easy claims process, and all my claims have been reviewed and paid within 2 weeks. It's really been a blessing during this time to not have to worry about fighting for insurance claims and to be able to choose what's best medically for my dog. I am so grateful to have started this insurance early in his life.
Vicki Veltri
Fantastic Customer Service
Pet’s Best has fantastic customer service. You team answers the phone quickly, have wonderful customer service skills and communication skills. Issues are handled promptly. I highly recommend your company to any pet owner that I engage a conversation with about pet insurance. Could not be happier with all of you!
Cat Youell
Very fast turnaround on claims
Very fast turnaround on claims, very easy upload process, clear explanation of benefits, and good reimbursement amount! We've had Pets Best for almost a year and have been very happy with them.
Brittany Hurd
Best insurance for your pet!
This company has went above and beyond my expectations when covering our unexpected vet visit with our puppy who recently had new onset of seizures. The claims process was quick and easy and they covered almost all of the bill without question or issue. Will keep this insurance for life and recommend to anyone else shopping for it.
CHERYL JENNINGS
Thankful
I submitted a claim, and within 24 hours it was approved, and reimbursement was on its way. This gives me peace of mind knowing that my boy is covered for an emergency.
customer
Easy claims process
So far, Pets Best has been wonderful. They'd paid on claims and it's been a super easy process.
Heather Dyer
It’s such a relief to have Pets Beat…
It’s such a relief to have Pets Beat insurance knowing we can provide the care our pets may need. The process to submit claims is so easy.
Linda Glew
Great customer service
It was a great experience from the time a "real" person answered the phone. He was very polite and helpful. I needed to update my payment information and wasn't able to figure out how to do it on my own. The gentleman I spoke to was very happy to assist me and in a matter of minutes update was completed.
Michelle Colgan
The time to process a claim is long for…
The time to process a claim is long for something already diagnosed.
Barbara Chichester
ALWAYS GREAT CUSTOMER SERVICE
ALWAYS GREAT CUSTOMER SERVICE
Jayme
Quick turnaround on claim and…
Quick turnaround on claim and reimbursement, 2 weeks.
Erin Byron
Grateful We Found Pet’s Best
I’ve had pets my entire life but never opted for pet insurance. I’ve had some hefty bills but figured the occasional large expense would be offset by the insurance annual premiums, deductibles, etc. And, truthfully, I was really skeptical about coverage and cynical that there would be a lot of hoops and hidden exclusions. However, after hearing a few traumatic stories over the last year, I decided that 2025 would be the year we’d finally get coverage for our dog, Hope. A good friend had recently gotten a puppy and did her homework thoroughly vetting insurance companies. Her decision, after a lot of analysis, was Pet’s Best so I took her lead and, on Jan 3, I opened our first ever policy. I paid annually for a slight savings and was pleasantly surprised that it didn’t cost as much as I had expected. ($450 / yr for 5 yr old healthy dog, $1k deductible, 90% reimbursement, no routine care). I certainly hoped I’d never need it and filed the paperwork away. For injury, there is a 3 day waiting period so on 1/6 I was notified Hope was now covered. To our horror, on the evening of 1/8, I let Hope out in our fenced in yard (very safe, no dangerous areas, etc) while I bundled up for our evening walk. Within minutes, she returned to the door with an 8” x 5” area of her flesh ripped off her right shoulder and chest. It was a horrific injury and we still have no idea how it happened even after walking our property countless times. We have a new fence with nothing sharp so it wasn’t the fence. There were no punctures so not a bite. We are doubtful a bear was inside our fence as they are not too common in our area but it’s the only creature that could do this amount of damage with one swipe. It will likely always be a mystery. In any case, we rushed Hope to an emergency vet where she needed over 60 stitches. Unfortunately due to the location and size of the injury, blood flow to the wound was a challenge and the skin became necrotic. Over the last 20 days, Hope has had 4 surgical procedures. The final one was complex, involving intubation, anesthesia, the removal of large areas of dead skin, installing a drain and stitching her back up. The bills have totaled $6k so far. I submitted our claims to Pet’s Best via a very quick and simple process on the app. They handled the rest, requesting the medical records directly from our vet. Miraculously, I heard within a week that our claims had been processed and paid. I was shocked at how simple they made the process and how quickly they reimbursed us without a single exclusion. This has been an extraordinarily stressful time as a pet owner but I am so grateful that we found Pet’s Best. I have already shared our story with many pet owning friends who share my former cynicism about insurance coverage. While the injury has certainly been a horrific experience, I can’t say enough good things about our experience with Pet’s Best. I highly recommend them!
linda
We had a very sick dog for 8 years
We had a very sick dog for 8 years. PetsBest was a blessing to work with. Customer service was always polite and helpful. They were very goid to pay claims quickly and when they were busy they would always send an email apology for taking a bit longer than usual. When our dog crossed over the Rainbow Bridge they not only paid the claim quickly but also canceled our insurance. I so appreciated that as I was dreading to make that call. Thank you PetsBest for being thete with us every step of the way. She could have never gotten the level of care we were able to give her if it were not for PetsBest.
Cathy Williams
Recommend
My dog had bilateral knee surgery and Pets Best came through for us. It was a large surgical fee and the claim was approved in approx. 24 hours. What a relief this is for us. Thank you Pets Best!
Carol S. Whalen
An Excellent Company
An excellent company. I have used them for at least 15 years. The claim form is very easy to complete and does not require the vet to sign which avoids that hassle. One just fills out the claim form and submits it with the bill. They always pay claims without haggling. I highly recommend Pets Best.
Billy Norton
Claim review
Rapid response to the claim. Also easy claim procedure.
Alexis Dreffer
Fast and Easy!
It was easy to submit a claim, and it was reviewed promptly. Everything was also explained clearly on what was and was not covered so that there were no surprises.
Jen W
First claim submitted
First claim submitted! Process was easy and the turn around super fast. Very happy so far!
Frances DeSImone
Excellent Outcome
Recently experienced my first claim experience. My 12 yr old ShihTsu needed surgery to repair a ruptured disc. I had no problems submitting the claim and received notice quickly regarding the amount of money I would be reimbursed. I expect to receive my check shortly. I was very happy with the outcome. Zoey is recovering nicely and I’ll be reimbursed for the major part of the claim shortly.
Dr. Adrienne C. Morton
Responsive customer service
Responsive customer service, quick turn around for claims.
Nicole Morgan
Longterm customer !
I just came to say I had PetsBest for my English bully since he was a baby. We unexpectedly had to say goodbye almost 2 weeks ago. Getting him insurance was the best thing I ever did! They paid out everytime and they had really great customer service. If I didn’t have the insurance I wouldn’t have even got him as long as I did. I hope every pet parent highly considers and gets it as a puppy! People that get insurance later after animals have had health problems don’t understand that it’s preexisting. Even when you sign up they say no preexisting. I feel like the negative reviews are people who don’t understand insurance. Anyways no one asked me to write this. I genuinely just wanted PetsBest to know how much I appreciated their service and when I’m ready for another furry friend I wouldn’t hesitate to use them again.
Jocelyn Rodriguez
Very easy to use for a stress pet parent
The process of filing a claim is very straight forward- it asks you for a itemized list of the charges for medical work done to your pet which was always provided to me at the end of an appointment. They also ask for proof of payment, the easiest way for me was to provide a screenshot from my banking app that showed the charge from the vet’s office. My only gripe is that claims were usually solved in about 2 weeks which I understand they may have a mass volume to deal with. Every time my claim was reviewed I got a clear explanation of my benefits that indicated whether it was applied to my deductible, denied or accepted and a payout was coming my way. Very nice and reassuring to work with pets best!
Mary Fiebiger
Very prompt responses
Very prompt responses, informative explanations of covered services and polite customer service representatives, making our pets feel valued. Thank you.
Karen Wenz
Spoke with Nancy who was polite and…
Spoke with Nancy who was polite and extremely helpful. In fact she went above and beyond and this is the exact reason everyone I talk to I HIGHLY recommend PetsBest. The employees are TOP NOTCH, service is amazing and you are the best!!!!
customer
Best insurance ever!!
Had a huge emergency with our mini dachshund with a ruptured disk and paralysis on the hind end. Ended up with a giant bill. Thank goodness for this insurance. Easy to file the claim and a super-fast payment covering most of it. So grateful!!!
Olivia Hotar
Very easy to use the website and to…
Very easy to use the website and to upload and action a claim! The process was quick and I received a response quickly
CC
Wonderful!!
I’ve been a Pets Best customer for 2 years now, and I can confidently say they have been absolutely wonderful. They’ve covered everything included in my plan without any issues, and their claims process has always been smooth and straightforward. Knowing that my dog is protected gives me incredible peace of mind, and I truly feel like they care about their customers and their pets.
Lisa
Switch to Petsbest
Just started with Petsbest I have had gone through 2 other insurances before was not happy Sent a claim in to be processed by PB it was done quickly have spoken to Customer Service also to ask a question very helpful pleasant.So far I am so happy I switched to Petsbest 👍👍👍👍👍
Matthew Rinker
Reimbursement was done very quickly.
Reimbursement was done very quickly.
william martinez
Always there when my dog need it
Always there when my dog need it
Lucy
Claim process was easy and smooth
Claim process was easy and smooth. From the date I uploaded the bill and invoices, it took less than 2 weeks to receive the money I need. Customer service was good too.
Into Thevoid
Gave our girl a fighting chance with IMHA
Our girl Rylee was diagnosed with IMHA at the end of August 2024 after an emergency visit to an animal hospital 1.5 hours away. You guys made making the decision for her treatment so much easier. She needed 12 days of hospital stay, multiple blood transfusions, and 8+ medications. The cost wouldn't have been possible without you. You made all of our claims so smooth and although the outcome wasn't what we wanted, you at least gave us the ability to give her a fighting chance and we will NEVER be able to thank you enough.
Con
Accidents and illness - a must have!!
I’ve been using pets best since I rescued my senior doggo a few years ago. Compared rates across multiple pet insurance companies and pets best was by far the best rate for my senior rescue. Sadly, she got diagnosed with an advanced form of cancer. But pets best has been amazing about reimbursing claims taking the weight of financial costs and strains off my shoulder during this stressful time. This is provided that I have taken the initiative to ask the vet for the medical documentation to upload into your pet portal, submit invoice, proof of payment, etc to get all items required for the claim to be processed in as timely a manner as possible. Pets best has reimbursed me weeks earlier than the expected timeframe. It only took less than 3 weeks for my dogs sedated CT scan and cancer mass removal surgery claim to be processed then around 5-7 more days before I received the claim reimbursement deposit. Can’t recommend them enough!!
Lucille Staiano
Pets Best Pet Health Insurance is the best insurance for your furbaby!
Pets Best Pet Health Insurance is the best health insurance for my Yorkie. He is 2 years and 4 months old, and has had more digestive issues in the first year or so. He was eventually diagnosed with irritable bowel disease, but the many times I had to take him to the emergency animal hospital or to his vet cost a few thousand dollars. Pets Best not once denied or questioned my claims. They have the best coverage out of all the pet health insurance companies. If it weren't for them, I don't know what I would have done. My Harley is my baby, and I would do anything to make him well. Having Pets Best insurance definitely made my life easier. Thank you!
Brittani
Best dog Insurance
We have French bull dogs who can come with a lot of medical issues. We decided to insure our first dog who had the most issues with petsbest and I am so glad we did. We had one of the more expensive plans paying $80/month as a puppy and up to $120 by the time she was 4. In her life she had to have a cancerous tumor removed that was going to cost around $3500 and our plan paid for almost all of it. Then right before we had to put her down we had an expensive visit for x rays and other medicine. Once we hit our deductible we got the extra money back. Their claims process is always easy through online, the app can be a little more finicky but recently claims had be also gone through pretty fast, at least with in the month. On this last claim they noticed cremation was on the receipt and canceled our policy for us and gave us a prorated refund for the month we just paid for. This removed so much stress at such a hard time. PetsBest truly cares.
Kim Jones
Thanks for Helping Cash and Hollie
If I had not had pet insurance, two of my dogs would have passed away because of the cost of treatment. I chose Pets Best when I obtained pet insurance because they seemed to check all the boxes - it seemed too good to be true. But it WAS true, and they came through for us in stellar fashion. Review, determination, and payment of claims have been in a very manageable time frame. I will keep my four best friends insured with Pets Best, because they truly do deserve the best.
Kristin
Fast processing of claim
Fast processing of claim! Very happy with Pets Best.
Kerry
I did a lot of research on pet…
I did a lot of research on pet insurance companies before I chose Pet's. Best, I have to say I was a bit disappointed at the length of time it took to process my claim. I submitted my claim January 5th and My reimbursement didn't come until January 13th. I believe. Small is the reimbursement was it took an awful lot of time when it should have taken A few days
Ashley Brunson
Diabetes Emergency
I had a medical emergency with our pup Dexter. He was diagnosed with diabetes but he was admitted into the hospital for 3 days to regulate him. That costed me 5,710 dollars and had it not been for pets best i would have had to surrender him to the vet. Thank you Pets Best for helping us when we needed it most!!!
Donn Weinholtz
Good coverage.
I am very pleased with the fact that our claim was paid promptly and at the rate, as advertised. As our vet bill was rising, it was comforting to know that we had insurance backing us up.
Ivan
Great service
Great service, fast claim processing and fast reimbursement. I really recommend them.
Pacharee K
So far all of my claims have been easy…
So far all of my claims have been easy to processed. Communication was relayed whether is it’s delayed or what to expect next. Direct deposit option i opted for has been very good and my refunds credited directly into my account within a few days after the decision has been made.
Len Brown
You were quick and efficient
You were quick and efficient. Doesn't get better.
Carmen
Peace of mind to have this coverage
Peace of mind to have this coverage, and Pet Best makes e process so easy, they are efficient and compassionate. Love them! Grateful!
jeff scott
There is never a problem getting my…
There is never a problem getting my reimbursement. No questions asked. The reimbursement comes quickly.
John
Outstanding Beginning
Outstanding Beginning Signing up was easy, submitting the initial vet visit claim was easy, and payment for my claim was in my bank account 48 hours later. Simply amazing...really well done by the team at Pets Best. Have already recommended you to others!!
Lynn H
Good to have
I only had the policy for about 1-2 weeks before I had to use it. Unfortunately my dog passed. I submitted a claim for the hospital and after placing a call to check the status my claim was in the final stage of processing. My policy was cancelled and my refund for that only took about 2 days to refund, still waiting for my claim payment to come through.
Paulina Chin
Pets Best has been able to help me with my dogs
Pets Best has been able to make my experience taking care of both of my dogs, one with seizures and one with cancer, much more bearable. I love my dogs and I want to try to do all I can to keep them in my life as long as possible. Thank you for helping me do that.
Chris T
Superb Customer Service
I filed a high-expense claim in Nov 2024 for my puppy illness. I became concerned when more than a month went by without payment. I called Pets Best customer service, and was helped by Linda. She looked up my claim, agreed that something wasn't right, and sent it to be reprocessed. I received the reprocessed claim within a day! Linda was understanding, receptive and personable. She explained the recent exponential growth of the company, and I completely understood this was a very challenging hurdle. Thank you Pets Best and Linda. I am happy to be your customer.
Leslie Way
Responsive, no issues in last 3 years
I’ve had this insurance for my dog for about 3 years. I’ve never had any issues, they are responsive.
Russell Kay
Quick and easy
Petsbest is quick to disposition the status of claims, and gives a thorough explanation for which way the claims are decided. The reimbursements for these claims are sent quick. Their website is also very easy to use.
JWilson
Prompt processing of invoices
Invoices were submitted for one of our dogs, and they were processed in a timely manner.
Donna Ashton
Appreciate faster claim turn-around!
I have used Pets Best for 2 years. The first year, it took a very long time to get claims processed. I would say this last year it has greatly improved! I had a minor issue with my last claim (my fault) and had to call customer care and they were very courteous- it was resolved quickly. I appreciate that you can speak to a live person without going through hoops. I have been very happy so far.
Patricia
Pets Best made it very easy to submit…
Pets Best made it very easy to submit my claim and quickly responded with the actions being taken. Made it easier for me to concentrate on the healing of my Kitty.
Craig
Pets Best is the best!
My claim was handled very timely and was settled as expected with no surprises. Pets Best insurance has been everything we could ask for in a pet insurance policy. Would recommend it to anyone who is considering pet insurance.
Cynthia
I’ve had PetsBest for years now and…
I’ve had PetsBest for years now and never had any issues. Claims were handled fast and were really clear. App is easy to use!
Jan Alexander
Easy to submit claims.
Easy to submit claims.
Liz Sanchez
Great Experience
Great Experience! My baby fur recently had back surgery. The claim was fully paid within 3 weeks. They have been a blessing! Thank you!
Charlene Volpe
Timely Response
Timely Response
MaryJoy Corpuz
Reliable and trusted insurance company
Reliable and trusted insurance company. They refund the money back quickly.
Judy
I have no problem with them...They are…
I have no problem with them...They are fast and thorough
Frannielaw
Thank you for your wonderful service…
Thank you for your wonderful service and for taking care of my furbaby so well!
Anonymous
Good and Bad
Pets Best Pet Health Insurance saves our family money, however I do hope they will consider adjusting the amount they pay claims for wellness plans. They currently don’t cover enough for all the vaccines/preventative measures which I deem unacceptable in a wellness plan
Irving Ricardo Barron Martinez
I am incredibly grateful for PetsBest
I am incredibly grateful for PetsBest. Our beloved Princess, who unfortunately passed away, required multiple tests and medications, all of which PetsBest covered. PetsBest not only allowed us to provide the best quality of life for our precious Princess but also helped us avoid financial hardship during a challenging time. I am giving a 5-star review, though I would rate it 4.5 stars if that were an option, due to a couple of areas for improvement. First, while PetsBest ultimately covered all expenses, the review process for the initial claims took quite some time (around a month). However, after those first few claims, subsequent reviews were much quicker (less than two weeks). Second, their direct vet payment option could be more user-friendly. To this day, I am unsure how it works or how to use it, as the instructions provided were not clear in my opinion. Despite these points, PetsBest has earned a 5-star review for their excellent support and compassion. For example, after Princess passed away, our family was devastated and not focused on things such as cancelling Princess insurance. PetsBest not only canceled Princess’s policy to prevent additional charges but also reimbursed us for part of the insurance premium for the month she passed away. This level of care and understanding was truly appreciated. In summary, I highly recommend PetsBest and will continue using their services for our other dog. They provide excellent coverage and support when you need it most. That said, there is room for improvement, particularly in the claims review process and direct vet payment system, which could make an already great service even better. Lastly, a reminder to pet owners: be aware that pre-existing conditions are not covered under the insurance.
Cindy Higgins Stankus
First of all you can't get essential…
First of all you can't get essential wellness unless you take the accident policy. The cost of the insurance went up considerably for my one dog which I think was not so great. I had my dogs yearlies done before the end of the year thinking they were covered and they were not. I should have waited until now to do them.
Deborah
Excellent policy - I am completely satisfied!
My dog developed several illnesses several years ago and Pet's Best processed my claims quickly and fairly. I recommend them highly!
Sheri
I’ve had Pets Best for a couple of…
I’ve had Pets Best for a couple of years now. Unfortunately I’ve had to use them a couple of times for various illness and injuries. They have always been easy to work with, very prompt and have always accepted my claims.
Mark
Claim process is easy and refunds are timely. Plans are customizable to fit you budget
Claim process is easy and refunds are completed in a reasonable amount of time. I've been with Pets Best for 3 years. We have 6 year old female Doberman who has had some health issues and they have never denied a claim including Holtor Monitoring, MRI’s, Spinal Taps, Gastrointestinal and Orthopedic Surgeries. Plans are customizable to fit every budget! I highly recommend Pets Best!
Pet "Parents"
Timely approved payment of claim
After getting the required documents submitted, we are pleased to find out the claim was swiftly approved. The payment to us is on the way.
Jacob Chandler
Sometimes it takes a lot of time to get…
Sometimes it takes a lot of time to get reimbursed, so be sure you have money to cover procedures, but overall my experience has been positive with PetsBest and I would recommend having insurance for just in case procedures.
T Jacobs
Professional and timely
The review & payment has always been timely. Earlier year when I had questions about a rate increase their professionalism and clarifications were greatly appreciated!
MW from Ft Lauderdale
So glad I chose PetsBest!
Very efficient. Submitting a claim is so easy. Even if additional information is needed PetsBest communicates quickly and clearly. So glad I chose PetsBest!
Nancy
Pets Best has provided great coverage…
Pets Best has provided great coverage for my two dogs for several years now. As they get older their veterinary needs have increased, PB has stepped up to help cover for frequent visits and emergency calls. It is fantastic to know that I am supported in helping provide the best for my furry family members as we get older together.
Lindsay
Great but costs increase significantly yearly
I've had a great experience with Pets Best. They've not given me a hard time with any of my claims and I appreciated they were the only insurance that would accept my 13 year old dog some time back. My only complaint about them is they doubled the price of my insurance in less than a year for a less than 2yr old dog. They also seem to increase a good amount every year. Based on what I've seen thus far, if you have a puppy and have that dog for at least 12 years, your monthly cost will likely be $300+. Nobody is going to pay that nor most can't afford it, so customers will be forced to insurance hop. Wish they didn't increase so much as I'd love to stay with them, but this isn't affordable. I don't even pay that for my own insurance. I would have given them a five star of it wasn't for the significant cost increases.
Ken Lee
Good experiences
They process the claims fast and accurately.
David Howard
Claims are processed without any fuss
Claims are processed without any fuss. I’ve had my policy since 2021. I couldn’t be more satisfied with Pets Best insurance.
MV FourPause
Thank you for taking such good care of…
Thank you for taking such good care of Elmer! If it wasn’t for his insurance we don’t know what we would do!
Margarethe Shay
I alway receive a quick respond!I am…
I alway receive a quick respond!I am very happy with Pets best insurance!
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