Pets Best Review
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Reviews 5856 
Christine Murphy
They are very good at communication
They are very good at communication, they let me know immediately that there might be a delay in processing and refunding, but that was fine, I really appreciated any and all updates and communication.
Jennifer Vardas
They ended up reimbursing me what they…
They ended up reimbursing me what they were supposed to it just took a while
Monica Taylor
Unable to access account online
Unable to access account online. I have to call and get assistance to get into my account. This has been going on since October.
ktrooper
More speedy claim processing
Pets Best has been pretty speedy in the past with claims, however recently the claims process is averaging 4-5 weeks or more. I am hoping for quicker processing of claims in the future.
Christine Lee
Took too long for claim to be…
Took too long for claim to be processed. It was just for some drugs which had been approved before in a prior claim.
Marillouise
Good but with a few problems
Up til now, they have been good, but my last claim is having issues. My dog had surgery and part of the invoice included 2 sets of pre paid post surgery x-rays. They did not cover them on that invoice as hasn’t happened yet. When set in invoice for first set, didn’t pay it as there wasn’t a charge for then, even though I sent in invoice for surgery with it to show I had paid. Contested it and still waiting for an answer
KIM
Timely
Timely, great customer service and explanation of benefits. Helpful if needing to make a change in the plan.
Jen Green
easy to submit claims and fast turn…
easy to submit claims and fast turn around .
Jerry Smith
I took out Pets Best insurance a couple…
I took out Pets Best insurance a couple of months ago, it was very easy to set up and choose exactly what you want. Cody had his yearly checkup and I submitted the bill to Pets Best, within 3 days we received an email telling me how much was covered and to expect payment. My wife and I were very impressed with your quick service and ease of opening a claim. Thank you!!
Tish
Easy Breezy
Submitting my first claim was a breeze and my credit card was credited less than a week later!
Jim Bahler
Pets Best kept me informed
Pets Best kept me informed of the status and then informed me of the results.
Steve Wylong
Pets Best Insurance Evaluation
The overall on-line claims process is easy, user-friendly, and effective. The coverage provided is excellent, and I have the option to modify my it, through level of coverage and deductibles. Every time I have dealt with someone on the phone, they have been friendly, knowledgeable, and professional. Very pleased!
KC
Great for insurance, AWFUL technology issues
They, as an insurance company, are great and who I recommend to all of my friends/family. HOWEVER despite going back and forth several times with the company about getting locked out of my account because the validation links (sent mere seconds ago) are magically expired! 0/10 for the technology.
Sue Fisher
PetsBest - Super Easy to Work With
PetsBest has always been easy to work with, making claims is super easy and reimbursement is always fast.
Debz
I am very disappointed.
I am very disappointed.. the processing time has taken months and for how much we pay each month, that continues to go up each year, and you pay very little money back. We not only have a big deductible but what's with a Co pay on top of that? So basically you'll only get reimbursed about 25% of the bill..so frustrating!!
Samantha
Great Customer Service experience
Customer Service agents are very friendly and knowledgeable; claims processes are quick & easily resolved.
Lisa
Multiple positive experiences
The whole process from signing up to filing claims is simple. Pet's Best does everything in a timely manner and I appreciate their attentiveness to my insurance needs.
Ronald Davis
claims
Always had good things to say about Pet's Best until this last claim i made, was not very happy after being with this insurance company for over 8 years.Seems like they will find some way to not paid.
Robin Moreland
Financial Support when you need it
My overall experience has been positive. My claims have been paid timely. There was a period of a few months where PetsBest was updating software and it did seem the claims took about a month to process. When my claim has been denied I followed up with needed information (due to a newly adopted pet) and then claim was processed. I did a TPLO surgery on one of my dogs and was very please at the processing time and reimbursement. I have one pet on maintenance medication and have had no issues with claims being processed. I went 2 years having no need to process claims and then this last year we have had several needs and I have grateful to have this for my 3 dogs so I can make quality of life decision without having to heavily weigh in cost as I know after deductible I'll start to receive reimbursement. I recommend this company. My overall experience has been positive. My claims have been paid timely. There was a period of a few months where PetsBest was updating software and it did seem the claims took about a month to process. When my claim has been denied I followed up with needed information (due to a newly adopted pet) and then claim was processed. I did a TPLO surgery on one of my dogs and was very please at the processing time and reimbursement. I have one pet on maintenance medication and have had no issues with claims being processed. I went 2 years having no need to process claims and then this last year we have had several needs and I have grateful to have this for my 3 dogs so I can make quality of life decision without having to heavily weigh in cost as I know after deductible I'll start to receive reimbursement. I recommend this company.
Tammie
The process was easy
The process was easy. Just upload and submit. Because I didn't opt for vet visits they denied the consultation in the ER which was the vet going over the results from the visit in the emergency center. As part of the appointment it should be covered.
Jen
Be Proactive with Patience
Generally I like Pets Best. However, they take a long time to process claims. Easily 3-4 times as long as my friends company. But I have a better policy with more coverage and a better online experience. The automatic email communication is subpar. Several times the issue with a claim getting processed was a lack of medical records but Pets Best didn't tell me they weren't getting a response from my Vet. I had to call Pets Best to figure out what was going on over a month later. This could have easily been prevented if in the first delay email they just included WHY the claim was delayed. But again over all I am satisfied that Pets Best is the best option for me and my pupper right now.
Miguel Nowak
It was so easy and fast
It was so easy and fast; submitting the paperwork, acknowledgment, processing, and payment.
KCD
I had a friend suggest pet insurance a…
I had a friend suggest pet insurance a few years ago and decided to give it a try. My dog is healthy but we had an unexpected accident in October where he hurt his knee. Pets Best made the process easy and WAY less stressful. Pet insurance is a MUST, I will never go without it again!
Gloria Quintal
I like what I received it just took…
I like what I received it just took longer than I thought it would to get the reimbursement.
Edward Majewski
Pets Best is amazing
Pets Best is amazing. Wonderful customer service. Rates and coverage options to fit any budget. The claims process is simple and works seamlessly with prompt processing. I highly recommend Pets Best and am so glad to have them to assist with our pets health care needs.
Jim
We love Pets Best
We love Pets Best! They have been fantastic with claims and reimbursement of those claims.
Cindy K
Dental pain relief
I was fortunate to not need the insurance after purchasing it for a few years. But when my girl Lacey ended up with dental fracture injuries PetsBest processed my claims quickly - even reaching out to my vet for records. All applicable charges for visit and surgery were taken care of and I received payment based on my policy terms. Highly recommend PetsBest !!
Karen Ritchie
Quick processing of claims
Quick processing of claims and I have never once had to fight to have a claim approved.
Richard
Need information in a timely manner
I’m disappointed that the process took as long as it without knowing why. Only after calling and eventually getting an email did I find out that the delay was due to problems that had to do with updating the system. I would have felt more comfortable knowing that before I had to make the call. Especially since my monthly bill came right on time with no glitch.
Eve Sclawy
A valid claim was denied and a phone…
A valid claim was denied and a phone call to a rep resolved the oversight quickly. It took another two weeks but it was during the holiday season. I was very satisfied with how well everything was handled.
Kara
Mixed reviews
I like the service, it’s very easy to file a claim. I hate that you say my dog has all kinds of pre existing conditions that you don’t cover with the amount that I pay for her. Also, the claim took longer than usual this time but that may just be because of the holidays.
Mollie
Disappointed Once they review the invoice correctly…
Once they review the invoice correctly they pay quickly. I have called twice and resubmitted at least the same amount to get my dogs annual exam and vaccinations paid. I subscribe for the wellness package also. They finally have corrected one but I have not heard anything on the second dog. The annual visit was October, I submitted immediately and am still trying to get this straight.
Diane D'Elia
I sent claims in in the beginning they…
I sent claims in in the beginning they were great now my dog is maybe five years in and the claims are not being paid no explanation they’re saying it’s an existing condition which it wasn’t. The dog hurt his leg. It was not in an existing condition. they raised my rates because they said I made too many claims and I haven’t put a claim in in over two years and good luck trying to get somebody to call you back.
Rich Scott
Easy to make claims and receive…
Easy to make claims and receive reimbursement.
Linda M.
First Time Pet Insurance Buyer. Good First Experience.
This was the first time I've ever purchased pet insurance. We have a new Malinois puppy and it seemed prudent. After checking a lot of different insurances I found this one to be the best value for the money. We also added the "wellness plan" since she will be getting all of her puppy shots and check ups. The first wellness check up and puppy shots bill I submitted for payment was approved within 3 days. They paid for everything except for her Puppy ParvoVirus vaccine. I thought it strange since they paid for her other vaccine. I called them on Christmas Eve (day) and got a US based customer service rep. She looked at it and said it was just an error since my vet's billing code didn't show "VAC" or the word "Vaccine" on the bill. They apparently use some type of AI to read and pay claims. She said it would be paid and the amount of the Parvo Vac would be added to my reimbursement check. Easy-Peasy. I wish all my medical claims were that easy to fix. So far so good with this new insurance. At the price of vets these days (I'm in Hawaii) you can easily recover your annual premium in just one or two visits. Our friend's Pomeranian puppy broke her leg and her vet bills totaled $11k for everything to fix it. Like all insurance, best to have it and hope you never need to use it.
William bossley
I claim was processed in less than a…
My claim was processed in less than a week. Thank you.
David Goodbary
Protection for our four legged little friends
Unlike the experience I’ve had with some of these aftermarket car warranties Pets Best insurance has done exactly as they have described to do they take care of me when they need to and then there’s sometimes I’ll turn a claim in that they can’t pay on and that’s fine but they’ve been fair all along. I just filled a claim and was reimbursed nearly 3months dues with very little out of pocket. I think and while I don’t wish harm to anyone’s 4-legged little friend, hospital bills is where the real magic happens in terms of reimbursements.
Gina Dubick
I recommend pets best to everyone
I recommend pets best to everyone! It is easy to navigate the website. When I submit a claim it's easy to check on progress. I get emails if the claim is taking longer than two weeks to process.
Richard
Need more coverage
Wish there were more levels of coverage for wellness claims. Will only cover less than about half of flee and tick meds. Then no other wellness claims for remainder of the year.
Molli Baker
Best Pet Insurance I've Worked With
The overall process to submit a claim was very simple and straightforward. And I actually ended up getting reimbursed for more than I was expecting, which was beyond amazing! It took a bit longer than was ideal for things to process and get reimbursed, but overall this was definitely the best experience I've had with a pet insurance company.
Brittany Worden
Had coverage on my 4 dogs for 7 years
Had coverage on my 4 dogs for 7 years, it's been great aside from the doubling of premiums each year for the past 2 years. Prior to that there were no premium increases. Claim submission and reimbursement is quick and easy. Even with increased premiums, it's saved me thousands over the last 2-3 years.
Christopher Hewitt
Good
Good, reliable
Taj Boyland
Pets Best is the best purchase for our…
Pets Best is the best purchase for our dog. The claim process is incredibly easy, offering us total peace of mind for his health. Highly recommended.
Kevin Le
Pets Best is great
Pets Best is great. They have upheld their end of the insurance, and I have had no issues with them.
Jamie Brewster
In general the cost is ok… downside…
In general the cost is ok… downside items are- very slow claims reimbursement process and claim information collection process.
Kevin Roberts
Prompt review of claims (usually)
Prompt review of claims (usually). The last couple of times it's been an extended wait for claims to be covered but I attribute that to the recent updates on your site.
Susan
Easy Reimbursement was swift
Easy Reimbursement was swift
VTV
Peace of mind when you have an Insurance
When I was on a vacation this Summer my dog had an emergency and I did not hesitate even for a minute to ask my brother to take him to a veterinarian , because I knew Pets Best was gonna be there when I needed. Sure enough, when I submitted the claim, Pets Best reimbursed me in timely manner.
Stacy Townsend
I love pets best overall
I love pets best overall. The only issue, which has become a major problem for me financially lately, is the time it takes to process claims. It's been taking 4 weeks before I am paid for claims which is a financial hardship for me.
Mike W.
Pets Best Used to Be The Best... Now They're More Like One of the Rest
We originally chose Pets Best over competitor products because of their reputation for simple transaction, prompt reimbursement for covered claims, and no run-arounds. And in the beginning, that's how it was. However, over the past 2 years, Pets Best has become just like every other company. It takes far long than advertised just to have them acknowledge each claim, and then there is the all-to-familiar "we're sorry your claim is taking longer than normal" email... for every. single. claim. And then I get more emails advising our claim is incomplete, for not having provided a proper invoice - which I absolutely had (not sure where they're losing our personal data and documents), so I re0=-submit the same document, receive a confirmation email of receipt.... and then weeks later... yet another "we're sorry your claim is delayed" message, as if the entire process had started over again. Customer service is quite helpful over the phone, but... again, similar to many other competitors, their hold times are extensive now (they weren't when we first started with them). There is no hustle, there is no expediency, and they now are less effective in handling claims, so they're a lot like many other competitors now and, IMHO, have lost their competitive edge. The EOBs do provide good explanations, mostly for why something might not be a covered claim, but they do provide clear information, and when something is covered, they do provide good processing... after far too extended times.
Linda Denny
When I first signed up with Pets Best …
When I first signed up with Pets Best loans were processed within a week and reimbursement too. Now it takes almost a month for claims to be processed and paid. Otherwise it is a great Pet Insurance.
Judy L.
Pros & Cons
I like the ease of use of the website. I dislike how long it takes to get reimbursed
Mark Tomasi
Fast and easy claims submitting…
Fast and easy claims submitting process. Processed claim in less than a month, which is better than the industry norm.
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