Pets Best Review
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Reviews 5302 
Jennifer Mester
Help in an emergency.
I have had pet insurance for my dog Oreo for more than 10 years and never used it. In 2024, I decided to switch my policy to Pets Best from my prior carrier because they kept massively raising my rates. Now that I am with Pets Best, my doggie suddenly had some cognitive issues followed by a seizure and a weekend in the doggie hospital. Pets Best covered everything and reimbursed exactly what I expected based on my policy. I keep insurance on Oreo specifically to help me out in the event of a major issue. Pets Best came through for me when I needed them! And my claim was processed and paid quicker than expected.
Bob Cristofono
Excellent customer service
Excellent customer service, very understanding
Aria
Clear coverage explanations through…
Clear coverage explanations through claims processing and prompt processing of claims.
Daniel Meers
I could not be more happy and thankful…
I could not be more happy and thankful with pets best. I bought this insurance not knowing if they would actually pay out on claims or if they would fight every claim. They stand by their policies and payout claims without any major issues. Thank you so much pets best for taking care of my dog!
Cat
Easy to file a claim
Easy to file a claim. Only took about 2 weeks to process and they were expensive claims. My dog unfortunately passed away but I had no issues getting reimbursed.
Andrew Faulk
This fantastic pet insurance…
This is a fantastic pet insurance company. We’ve had multiple claims filed with our fur baby and all of them have been smooth and seamless. Definitely recommend!!
Pat Grocott
great communication!
kept me informed of the delay in payment at all times.
MJ Rosenthal
Pet's best is professional
Pet's best is professional, prompt and provides excellent communication. I put my dog on the insurance even before I picked her up - and it has been a lifesaver.
Helen
Maintaining my late husband's pride and joy...
I have had insurance for my lovely Old English Sheepdog since I purchased him from the breeder for my late husband. I need him as my emotional support and grief, but I struggled with his growing wellness requirements. It wasn't until I found PetsBest and their favourable program for Illness and Wellness. I am incredibly pleased with the claim process and their communication throughout the claim stages. I am so glad I changed companies, and I know that I can now take care of my boy and not struggle financially as a retired widow.
Florence Fung
Quick response on claim and claim…
Quick response on claim and claim reimbursement payment. Spent $1800 on emergency hospital bills.
Terry K.
The people that work there are…
The people that work there are wonderful. I just submit my claim and they take care of the rest. If I have any questions they are more than willing to explain it to me.
Jenna Patel
The process is so easy
The process is so easy. I submitted the receipt of my dog’s recent vet visit and within a couple days I received an email back about what I would be reimbursed. And they covered much more than I thought. Definitely worth it to have pets best insurance!
Janice
Pets Best is Great!
Pets Best is great! If you are looking for Pet Insurance for your loved one(s), I highly recommend them. I do not regret getting their insurance & the monthly premium is very reasonable. I have had to use them quite a few times and am very happy with them.
Jackie Guezille
Fast and easy surgery reimbursement
Thanks to Pets Best, I could quickly and easily book my dog's TPLO surgery without having to worry about being able to pay for it. I had opted for higher coverage this year and am so glad I got it. Pets Best responded quickly to my claim and reimbursed within days after receiving the medical records.
Jennifer
Pets Best has always been there when we…
Pets Best has always been there when we have needed it. Filling a claim is super easy and so is getting reimbursed. My only advice is read your coverage well. Specialty things like physical therapy can be a bit tricky but overall great experience.
Myrta Darnell
At first I wasn't sure what to expect
At first I wasn't sure what to expect. I did a lot of research on different companies before getting insurance. I'm so glad I picked Pets Best. Our rescue puppy has recently come down with a serious illness and because we got insurance (which seriously is inexpensive), we have been able to do everything we can to make her better.
Phillip E Gallegos
My dog Xien has Mast Cell cancer
My dog Xien has Mast Cell cancer. I was well pleased how quickly Pets Best evaluated all the documents and invoices sent to them. Payment for claims was within 2 or less weeks. It is so easy to submit a claim with Pets Best online and communications is excellent....Best for the price. I would recommend Pets Best to anyone who needs pet insurance.
Millie
I've been with Pets Best for 5 years…
I've been with Pets Best for 5 years now and have always found them to responsive and accurate in their claims processing.
Jessica
I recommend
I have had petsbest insurance for both of my dogs. It’s been a good experience and exactly what I want when looking for coverage. The price is worth the peace of mind to me. I recommend to all of my friends looking for pet insurance and will continue to have petsbest for future pets.
Delanie Shepherd
I love this insurance
I love this insurance, and if the same process keeps going for the remainder of Bandit's life I will get it for our next baby. Process is simple, smooth and seamless.
Cara Balsamo
Able to provide the best care for my dog
Great communication when it comes to status of claims, rates have gone up with each policy renewal but thats to be expected. Able to provide my baby with the best possible care knowing she’s ensured.
Tony Pisacano
Affordable health insurance for pets
With the cost of Vetrenary care rising, having Pets Best Health Insurance makes caring for pets more affordable. They are worth the cost for any pet owner. I am very pleased with the quality of service provided and the quick response to my claims.
Sandy
I am very happy with my service so far
I am very happy with my service so far. Everything is taken care of in a reasonable amount of time with no problems. You can't get any better than perfect.
leon klafter
Our first experience with Pets Best
This is the first time we ever got pet insurance. Since we were adopting Sam, we decided to give it a try. After reviewing pet insurances in CR, we decided on Pets Best. To be honest, my hope was to never have to use it, but unfortunately, Sam ended up needing elbow surgery. After the surgery, we have submitted all our bills. The process was simple. Once the vet provided all the records, the review process time was very reasonable. This was my first and hopefully last experience with Sam’s health issues needing insurance. It is good to know that there is someone there for those just in case moments. Highly recommend. Great coverage, easy filing and prompt response.
Taylor Lundquist
So far so good
So far so good, Submitting a claim is easy and they respond quickly.
Taryn Billand
Pets Best has always been honest
Pets Best has always been upfront, honest, and reliable, with no games or leaving me feel like I’ve been cheated. I used to use a spreadsheet to figure out to the penny how much I was owed, and they never disappointed me. Now I just submit and move on, knowing they’ll pay what’s owed. The payments for claims have also gotten much faster, which is a relief.
Angel O
My claim was reviewed in a very timely…
My claim was reviewed in a very timely manner and the benefits I received were as expected. Thank you!
Tracy Pena
Pets Best is an awesome company
Pets Best is an awesome company. I have used other pet insurance companies in the past, and they couldn’t stand up to Pets Best. Great customer service, easy to use online. All around awesome!
Rick Rulloda
Consistent,timely process of insurance
Consistent,timely process of insurance That in itself is both professional and satisfying.
Jessica Muise
We would highly recommend Pet's Best to…
We would highly recommend Pet's Best to any pet owner. Our policies give us so much piece of mind when it comes to caring for our pets for anything that might happen. We have used the claims portal successfully many times and always receive a clarification of what is covered. This was the only insurance we could find with an affordable rate and high coinsurance percentage to make it make sense economically. Don't wait until it's too late. Sign your pets up to be covered by Pet's Best so they are insured the moment they join your family.
Lex Baker
Irritating wait, but pleasant reimbursement
I am happy I got 75% of my fees back from my vet visit, but it did take 2 weeks for the reimbursement to go through, so that was rather irritating.
Cindy Gullo
Claims are addressed quickly
Claims are addressed quickly. If there is a delay, I always get an email.
Witchy Krafting Mama
Losing a furry family member is never easy
Losing a furry family member is never easy and having to deal with reimbursement of a claim during that makes it that much harder. I had to call several times to find out what exactly they needed for documentitaion that our pet passed. The wanted a diagnosis on his euthanasia. 3-4 calls later they finally realized there isn't one other than failure to thrive. It was heartbeaking having to retell our situation over and over.
Cat Wright
Have filed 2 claims and both times had…
Have filed 2 claims and both times had fast turn around. Easy to file the claims. So far so good!
Theresa Voshel
Absolute necessity!
I got Pets Best insurance on my giant labradoodle when he was young. I never had a claim until this year - and I am SO thankful for the coverage and the easy claims process. Knowing that my dog would get the best care money could buy because of that insurance was just what I needed. Pet insurance is a necessity! You hope you never need it - but when you do - it's there for you. I would recommend Pets Best!
Linda Coon
Pets Best always reimburses for claims…
Pets Best always reimburses for claims very quickly. I appreciate how easy it is to submit claims as well.
William Marx
Pets Best great follow thru
Pets Best stated in touch throughout the claims process and promptly settled the claim on the loss of my dog.
Nathalie Maullin
They are efficient, but reimbursement rates are far from actual costs
They are efficient. I do regret that they don't reimburse more for the actual cost of routine pet care. Cost of routine care is high, but is presumably cheaper than paying out for big problems that could be prevented. A 200$ lab panel reimbursed at 50$ is not all that helpful.
Tara
Great customer service
Great customer service
Joyhdae Albert
I have been with Pets Best for almost 5…
I have been with Pets Best for almost 5 years and each year I am happy with my decision to work with them. They are transparent, they are communicative, and what you see is what you get.
Teresa Weybrew
We’re grateful for Pets Best Insurance
We’re grateful for Pets Best Insurance. The service is prompt courteous and concise.,On line communication is clear and helpful.
Gary Millet
Professional, Honest, Fast, Great Coverage
If you are looking for the best, professional, pet insurance, then pick Pet's Best. I have not had any issues with this company and they always respond rapidly to requests and comments. The Platinum coverage is the best I have found when I did exhaustive research on insuring Duke. This is a five star review for a five star company. I recommend them 100%.
Yo, S'up
Each time we use our PetsBest…
Each time we use our PetsBest insurance, I am reassured that we have chosen the best policy and company. Our pet it well taken care of and financially so are.
Prudence Brown
Very fast turn around for claims
Very fast turn around for claims. Would be nice if wellness claims would show available balance for the wellness items so I don’t waste my time or theirs when I have used up the wellness allowances for each item. Otherwise, never had a problem with claims.
Amy Phillips
I have had this policy since last fall
I have had this policy since last fall. (2024) I have been impressed with the ease of turning in my claim. They kept my information private too. It wasn’t sold off. They paid the amount that was in my policy. More than I expected in reality. With my first claim being handled professionally and the amount paid on my claim was better than I expected. I would recommend them to a friend or family. I will be using them in the near future for neutering and am not worried about getting paid for it. By the way, I use my Care Credit Card to pay at the veterinarian office. I was reimbursed through my care credit account. With no problems either. Customer Service was keeping me updated on the steps as they processed it through to getting paid.
ANNE O'SULLIVAN
Love the ease of uploading the claim…
Love the ease of uploading the claim forms and how quick the direct deposit hits my bank.
Chelsea
Always been helpful!
Always been helpful!
Jack Mac
Pets Best is definitely worth it!
I researched many options for quality pet insurance. It can certainly be a daunting task even if you have an insurance background. Pets Best was a great choice as they provide generous coverage and pay their claims quickly. I highly recommend Pets Best!
Trevor Howe
Easy Claim and Quick Reimbursement
Claim was filed quickly and we got reimbursed within 48 hours. So far we’re very happy with pets best
joyce
Claimed covered completely and quickly .
Shortly after signing up to Pets Best early this year, our fur baby was seriously hurt in an accident and had to undergo surgery. Besides the stress of worrying about our pet, the hospital bills were stressful too. But, within two weeks of the accident, Pets Best covered the very expensive surgical and hospital bills to the exact dollar amount that we were entitled to. No muss. No fuss. Thank you. You are definately the Best for our Pet.
Cindy Houseworth
Excellent company!
Excellent company!
Samantha Gomez
Loyal customer and Great service
I’ve been with Pets Best for almost 3 years now and recently added our new puppy. I’ve never had an issue with claims and their site is so user friendly. I love how they also provide chat veterinarian services which I’ve used a few times while waiting to get ahold of our actual vet. Their reimbursement and claim process is so easy and their EOB is very straight forward. I always recommend them to friends and family looking for a good reasonably price pet insurance.
Katie Lee
Long claim time, poor communication
So far not too impressed after switching from Figo. It took over two weeks to have any communication regarding a submitted claim and nearly three weeks for the claim to be processed. I have the top tier wellness package and they didn't cover the vaccines, which are clearly covered with the package. I emailed to ask why and only have received an email back asking me to leave a review, rather than answer my question. Not a good look.
Marla Cline
Submitting the claim was very easy
Submitting the claim was very easy. The turnaround and communication was very quick. I like the 24/7 help. The website is easy to maneuver. I have had a very good experience with PetsBest Insurance for my Pomeranian. I will continue using PetsBest.
Staci Schoepf
Thankful to have this pet insurance
You never think and hope you don't need pet insurance for anything outrageous. Money should never be the reason to do or not to do something for your pet. But it helps to know that the reimbursement coming will cover a good portion of the higher bills. Our dog had the unfortunate experience of a life threatening incident and has since needed more help. With Pets Best, we have been able to give our pet the care and therapy needed. I will never own a pet without insurance again. I have recommended Pets Best to many people. They are efficient and fairly quick on reimbursing. Very happy with them!
Robyn
Pets Best has been a life saver for my…
Pets Best has been a life saver for my dog that has just had awful luck with illness and injuries. I am not sure he would still be with me had I not had this insurance. They have paid 90% and I have had no issues getting paid. Payments always seem to make it to my account before the credit card bill is due.
Md
They really are a great company that…
They really are a great company that stands behind their product. I get fairly reimbursed. I am happy with them.
Cathy Delanoy
This pet insurance is by far the best
This pet insurance is by far the best! It’s easy to begin the process of insuring your pet. When submitting a claim the process of uploading documents is extremely easy and if there’s a problem with the documents, they make it easy to correct. They don’t “nickel and dime” you regarding the diagnosis or what is acceptable for the claim to be processed. The processing of the claim is very quick and the reimbursement is done right in to your bank account. Simple and sweet!!
Dorothy Chance
Ease to file a claim and the quick…
Ease to file a claim and the quick response to handle it.
David W
Claim was handled quickly and well
Claim was handled quickly and reimbursement went into my account automatically.
Kevin
An Amazing Pet Insurance Company
Great coverage packages to choose from; Very easy payment options; Top of the line customer service. There is NO better pet insurance company, period!
Kimberly Croddy
I don’t have a problem with my claims. submitting my…
I don’t have a problem submitting my claims. You made it quick and painless. I appreciate that.
Maribel Velez
customer service was very…
customer service was very understanding. Gave good explanation on the status of my claim status. Also passed on information to the claim area.
Sandi Biggins
Excellent customer service
Customer service was pleasant and ez to deal with and very knowledgeable about their services
Stacie Keefe
We love Pets Best insurance
We have been very happy with Pets Best insurance. I think they have good coverage and the refunds are given quickly. I also love the 24hr vet chat if I need to ask a question.
Angela
I’ve had a great experience
I’ve had a great experience. Easy and fast.
Linda Woods
The ease of providing documents and…
The ease of providing documents and filling out the needed information.
Jessica Caroline Gomes Noll
10/10 recommend
PetsBest was the most affordable option for my Doberman pinscher. Claims are easily made in the app or website, and the reimbursement is fast, with the values broken down. I will 100% buy it again for future pets.
TamiJ
Pets Best Pet Insurance has been…AMAZING
Pets Best Pet Insurance has been amazing to work with. I have 2 dogs. One has had pretty good health, and the other one has experienced two accidents which would have been costly without insurance. It gave me an incredible peace of mind knowing that I could have her treated and did not have to worry too much about the cost. Pets Best has paid out exactly as they say they will. No hassle, no issues. I appreciate them and the representatives greatly.
Victoria Bisbing
We have peace of mind in times of…
We have peace of mind in times of medical emergency for our golden retriever because we have this great pet insurance! Lily recently ingested something that required emergency surgery. She is fully recovered and we will be getting reimbursed this week from Pets Best who processed our claim quickly!
Lisa
They covered everything my policy…
They covered everything my policy promised. I did not need my insurance for years, but when I did ... well it was very reassuring to have it.
Herb Schaub
Good communication
Good communication, timely responses to emails, claim resolved and paid
Kim Kamber
Pets Best health insurance has a…
Pets Best health insurance has a remarkably quick and easy claims process. I never had any issues with claims and getting reimbursed. Customer service is readily available and helpful throughout the process. Pets Best consistently has a supportive and responsive approach to handling claims and addressing any concerns.
AU
Pets Best is the best!
Pets Best has always been wonderful to work with. They pay my claims very timely and without issue. I highly recommend them.
Carrie Turner
Great experience!
I have had my policy for almost a year and unfortunately had to file a claim for my dog. He was injured and also had an infection on top of that. I had to call a few times to ask questions and they were very helpful. I filed my first 3 claims on March 8th and I rcvd word on March 20th, that all 3 claims were approved. I feel like this was a quick process compared to some of the stories I have heard about other insurance companies. The helpfullness of the reps and the speediness of the process helped in this very stress situation.
Landy
The company you go through matters. Thank you Pets Best.
I cannot express enough how grateful I am for Pets Best pet insurance and how they truly delivered on their promise when we needed them the most. Recently, our puppy, Sydney, had an unexpected health emergency that required surgery. As you can imagine, the stress of the situation was overwhelming, but knowing that we had Pets Best by our side brought incredible peace of mind. From the moment we filed our claim, the entire process was seamless and stress-free. The customer service team was not only friendly and empathetic, but they also walked us through every step, ensuring we understood the coverage and what to expect. The claim approval process was remarkably fast, and within 2 weeks, we received reimbursement for the majority of the medical expenses. This was such a relief and a testament to how efficient and reliable their service is. What stood out most was how much they genuinely care about the pets they insure. They understood how critical Sydneys situation was and acted swiftly to make sure we could focus on his recovery rather than worrying about the financial burden. Thanks to Pets Best and Whiskerdocs, we were able to give Sydney the care he needed without the stress of unexpected bills piling up. I highly recommend Pets Best to any pet owner looking for comprehensive, reliable insurance that truly stands by their promise. They made an incredibly difficult time a little bit easier, and for that, we are forever thankful.
kzoodiane
it was very easy to submit my receipt…
it was very easy to submit my receipt for my cats visit to her vet. I like how they give you options on how you want to get reimbursed. I feel good about how quickly they responded to my claim and feel confident that this insurance will be able to provide the help I need for my cats, if and when I need it.
JOVITA FOSTER
LOLA'S NEW INSURANCE PROVIDER.
We have only had Pets Best for our Lola for 3 months now, but have been quite satisfied with them, thus far. Each time I have called in, the reps. are very kind, helpful, knowledgeable, and seem to take to heart in our satisfaction. If they can remain this way, I envision us being with them for the long haul.
Dede Burkholder
They are great to deal with.
They are great to deal with.
dweillcarolina.rr.com
Very efficient and quick in responding…
Very efficient and quick in responding to my request
Teresa Otto
Pets Best has been a True Blessing
My cat has had multiple health problems but thanks to excellent veterinarians, he is on the mend. Having Pets Best insurance has been a true blessing.
Debi Naccarto
Best Decision I Every Made for my Dog
Great company to work with for my dog. Easy to file. Good coverage. Rapid response.
Dennis Hoecherl
Appreciate Pets Best
I purchased Pets Best insurance for my westie in 2020. In June 2023 she was diagnosed with TCC Bladder cancer. Pets Best has allowed me to provide the best possible medical treatment possible. They have been extremely supportive with the financial support to cover her treatments. I'm very thankful I selected Pets Best. I appreciate there continued support.
Frank Roberts
Pets Best
Pet Best is excellent Pet Insurance. Easy to use claims process online and on their App. Thorough explanation of claim reimbursement and excellent communication
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