Pets Best Review
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Reviews 5576 
Lyn
It takes a VERY long time for the claim…
It takes a VERY long time for the claim to process and get reimbursed back.
Patty Hahn
Pets Best
Pets Best! YES! The best! Reimbursement came quickly with no hassle… True to the word about reimbursement as well… Highly recommend this company for your pet insurance…❤️❤️
cheryl petrie
I have Two dogs insured with PB
I have Two dogs insured with PB, one is 8 and one is 2. This company has been supportive and consistent with paying claims. Sometimes it takes longer than I like and a few times I have had to call cs but I am happy with the plan I signed up for. It’s important to decide on your deductible, copay and annual limit before signing bc those things can’t change easily afterwards. And premiums have increased a lot. I am locked in forever due to preexisting conditions so that’s a concern.
Sachi Miller
Fast claim process
Fast claim process
Tammy Steuart
Looking for Pet Insurance
I recently adopted a Rescue dog. I was researching the many options there were to chose from. After speaking with their representatives I felt very confident about choosing Pets Best. I recently submitted two invoices with ease. I received an explanation of benefits for both invoices. I feel very confident with Pets Best Pet Health Insurance.
Melissa Chop
Great Customer Service
Every time I call I always get the friendliest and most helpful staff members. It is very refreshing to get a friendly, caring and helpful agent.
Brooke Adler
Many weeks to hear back on my claim
Many weeks to hear back on my claim. Certain explanations of denied claims didn’t make sense. When I called they sent me a form to appeal and I don’t know why the person on the phone couldn’t appeal for me. Frustrated you wouldn’t cover putting a dog to sleep when it’s required by the vet.
Buyer of Chairs and a Table
Two Key Factors
What made this experience great were two key factors: First, I was really pleasantly surprised by how much was reimbursed - it was honestly substantially more than I expected. The cost of the services reflects the skill, facilities, and level of care provided by this particular vet practice, and we needed the best emergency care possible. Two, it was great to have a live person available to speak with me. I had never filed a claim before, and the customer service person patiently guided me through the process. Even the front desk person at the 24 Hour Emergency Hospital spoke about how easy the process is with Pets Best. And now my dog is completely cured, and the illness was not the devastating financial disaster it would have been without Pets Best insurance. This is a great company!
Ellen Frasier
So far they have en awesome
So far they have en awesome. I had two emergency claims for my pup and i they were both covered. They provide excellent communication throughout the processing time. I would highly recommend'
Deborah DeSanto-Ceneviva
Every one is extremely helpful and…
Every one is extremely helpful and always pleasant to talk to!
Jess Marshall
First Claim Filed
It was the first time I had submitted a claim since having this insurance. Each time I called, I was able to get right on the phone with a support specialist, and they were able to give me updated information that could not be found through the app. Took exactly one month from the day I submitted the claim to the day I received an email with the reimbursement breakdown.
Karishma Cantarero
Pets best is honest and reliable…
Pets best is honest and reliable coverage! Claims are easy to submit but can take a couple weeks to process. In the end, they always reimburse what your elected plan covers. It’s has already saved us over 10K in medical expenses for our unlucky, but very loved cat.
David Kelsey
I was able to get my questions answered…
I was able to get my questions answered over the phone in minutes
Stacy Fortner-Castillo
Pets Best is the best pet insurance
Pets Best is the best pet insurance. Affordable and quick turn arounds on reimbursements. I can rest easy knowing my dogs are covered in case of illness or accidents. Allows you to focus on your pet and get them the best care. Easy to summit claims and great customer service.
Tracy Grace
fair and quick
Easy to submit claims and always fair treatment
Amanda Webster
They are fast no hassle pet Insurance
They are fast no hassle pet Insurance
Bill A.
I had my claim reimbursed within a week…
I had my claim reimbursed within a week of making it, cannot ask for much better than that. Easy to upload my claim as well!
Leigh Kirsten
VERY PLEASED WITH INSURANCE
Great dog insurance company. Claims very easy to file. Very fast payout directly to my Bank of America account. Payout on routine wellness visit with necessary vaccinations was so reasonable. Highly recommend this insurance company. I chose no limit coverage and feel comfortable having the no limit coverage. I have this insurance on both my mini schnauzers.
Albert L Angel
Satified with an exception
Overall, I have been satisfied with PetsBest. My biggest complaint is the time it takes to process claims. Much more often than not I get an email apologizing for the delay in processing my claim. On my latest claim I actually received two emails again apologizing for the delay. The claim was submitted on Aug 13, 2025 and not completed until 09/02/2025. Much to long. If not for that I would have given PetsBest 5 stars.
Kimberly Bernth
Pet's Best is an easy company to deal with.
Pet's Best staff have been helpful when I called for assistance when filing a claim. Pet's Best also emails me when there is a delay in the claim process.
Shelly Miller
claims
I submitted 3 claims and only one has been processed. Not sure what is going on. Also submitting Chiropractic exams and services, seem complicate.
Cindy Hannon
Easy to submit claims
Easy to submit claims, reimbursement received via direct deposit, good communication if claim is submitted incorrectly or without full information.
Kim Coleman
Pet's Best always comes through
We've had Pet's Best for 5 plus years and never had any issues with being reimbursed timely for a claim.
Jesus Iturbe
Not happy with wellness plan
The wellness plan I added to my dog’s accident and illness coverage is not covering his flea, tick and worm medication throughout the whole year, I got a message informing that the annual limit has been reached. I will switch to the Banfield Hospital Optimum Wellness plan since it offers unlimited coverage for wellness-related expenses.
Megan Vrabel
GREAT SERVICE all the way around
This service has been fantastic. Consistent, clear communication and great customer service. Would highly recommend!
Mary Davidson
They have been wonderful to work with
They have been wonderful to work with. We are very happy to have pet insurance, especially when our dog had been in emergency situations that were not forseen.
Tin Gibbs
Super easy to submit a claim
Super easy to submit a claim and understand the completed claim
Ellen Anderson
Great job.
Great job. Explained everything very well. It takes a little time ,but that's fine. It goes right into my checking account which is very convenient. My baby is 9 years old now so stuff keeps coming up. So glad I have them
Steven Slick
Prompt claim responses.
Prompt claim responses.
Linda Van Mierlo
PetsBest takes a long time to process a…
PetsBest takes a long time to process a claim, close to 30 days. Preexisting condition definition is very broad, be sure you understand it before signing up. For example: if there is a record of your dog ever itching, they may exclude any Dermatology condition.
Rich C.
The BEST PET INSURANCE
I highly recommend Pets Best pet insurance they pay their claims blazing fast helped save me thousands of dollars in vet bills and their customer service is top notch so far my family and friends have joined as well.
Barbara Fleming
Very easy to submit and we got our…
Very easy to submit and we got our money quickly
Sharon Mantz
This is my 3rd year of policy renewal
This is my 3rd year of policy renewal, very unhappy with the claim processing time. My premium is paid in full, the claims are all the same for her treatment, yet it takes 3-4 weeks for reimbursement? Is this company at risk, bankruptcy, etc??
Juan Ballesteros
Pets Bets is excellent
Pets Bets is excellent. Easy to submit claims and fast response.
David Starcher
Pets Best Customer Service Reps are…
Pets Best Customer Service Reps are FANTASTIC! They are always a pleasure to talk with and solve any issue there may be.
Susanne Hughes
Pets Best offers simple and easy claim…
Pets Best offers simple and easy claim submission, and rapid reimbursement.
MILDRED JEREZ
For 3 dogs and 1 cat ... insurance is a MUST!
I have 4 companions and insurance in general has been a WALLET-SAVER. And the quick response time to questions, super easy online claim filing process, and excellent rates are the LIFE-SAVER for me. Thank you Pets Best!
Kathy Cullen
They are usually quick to process our…
They are usually quick to process our claims. They keep us informed if there's a delay. They have paid most of our bills!
Mark K
I am very impressed with the speed and…
I am very impressed with the speed and ease of getting my medical bills for Hana reimbursed.
Customer
Excellent Service
Incredibly easy to contact via the app, fast review of claims, and very reasonable outcomes. They've been a great support when I needed financial stability dealing with the unexpected that comes from having senior pets.
Cindy Day
Very timely
Very timely
Liberty Peralta
Pets Best really is the best!
My senior cat was diagnosed with osteoarthritis in December 2024. Eight months later, Pets Best continues to reimburse 80% of vet costs for her monthly injections that help manage her pain. I'm grateful to the folks at Pets Best for helping make this new treatment accessible to us!
camk
direct bank deposits and timely payment
seems to be paying the correct items
R Shaw
I have been a client of Pets Best since 2019! A+
I have been a client of Pets Best since 2019. We had adopted a Great Pyrenees from a kill shelter down South and had him transported locally. We have been very fortunate to have adopted a great dog...it clearly could have gone the other way. From the beginning we investigated various pet insurers and had narrowed it down to Truepanion (also a good firm) and Pets Best. That said, we felt that Pets Best had the most comprehensive coverage at competitive prices. Unfortunately, there weren't many reviews at the time, and we wound up taking a chance that Pets Best would live up to their promises. Well, I have to say that we clearly made the right choice. "Archer" needed to undergo MPL surgery this year and we were hit with a bill close to $6k. I submitted the expenses and within 2-weeks had the reimbursement (less the copay) deposited directly in our account. This insurance more than paid for itself by providing both peace of mind and outstanding coverage. I've never had an issue with claim denial (even with smaller bills) and their customer service is top-notch. If you are seriously considering pet insurance, my advice is take it but go with a company you can trust. I would highly recommend Pets Best and would encourage anyone to research them. I noticed that there have been some negative reviews posted, and maybe there have been some situations with others that were less fortunate with their experience. However, I can say first hand, we have had nothing but positive experiences during our 6-year arrangement with them, and I have no reservations about renewing our policy year over year!
Kerry Principato
This insurance truly is your Pet’s Best!
Pet’s Best is a Straight forward and fair pet insurance company. Great communication once claim is filed and the claim is quickly resolved. Highly recommend!
Stephanie
Pets Best reviewed my claim in a timely…
Pets Best reviewed my claim in a timely manner. The reimbursement was fair and accurate. Thank you for the good service.I would strongly recommend them to other clients.
Debi F
We had an excellent claims experience
We had an excellent claims experience! My dog had pancreatitis and the little guy was so sick. I authorized the vet to do anything and everything possible to help him feel better (we were fortunate enough to be able to simply hand over our CareCredit card during our emergency vet visit and did not worry too much about cost) A few days later, after he had started to feel better, I submitted our first claim to insurance not really knowing what to expect. I was so pleasantly surprised by the coverage (500 deductible with 90% coverage) plus the fast processing time! 3 days!! When friends and family reached out to ask how my pup was doing, I was so happy to report that he got the care he needed to help him feel better within a few days and.. we have the most amazing pet insurance! I think they’re going to check out Pets Best for their pets as well 🩵 I cannot thank you enough for the wonderful experience, Pets Best! Apollo and I are truly grateful 🩵
David Maier
Claim approval was slow
Claim approval was slow Funds transfer slow Coverage was good
Patrick Casey
My experience has been positive
My experience has been positive. No insurance covers everything, but it has helped with the costs. I recommend full coverage, including routine care and teeth cleaning.
Rebecca
Have had nothing but exceptional…
Have had nothing but exceptional service from pets best.
Evelyn
Pets BEST - for sure !
It's not called Pets Best for nothing.......this is the first pet insurance we have had, though we have had lots of animals up to now. I was a little nervous signing up, paying the premium and wondering if it would be work it but I have to say that I am really glad I did, Pet's Best customer service is absolutely FANTASTIC ! Also I love the ability to speak to a vet / vet tech via WhiskerDocs, re any issues I need to discuss about my pup. That is a big plus for me too. Thank you!
Charla Lee
Processing claims takes too long and…
Processing claims takes too long and depositing the reimbursement even longer. It's been five days since you said you were depositing my reimbursement. On the other hand, I do appreciate being able to customize my policy.
nancy hawkins
You can count on Pets Best
You can count on Pets Best. Clear coverage and very helpful for unexpected illness and accidents. We are happy with our insurance coverage. Thank you!
Rob D
Pets Best Insurance
We have many pets in our household. Two dogs, five cats, and we also have a cat rescue (Lucky Meows NYC) with about 20 - 30 fosters. We insure all our personal pets with Pets Best and have been fortunate enough to not have to use it too often, but when we have uses them, we had no issues with our claims. We recently lost a newly adopted kitten and the claim was easy despite our sadness. We always recommend Pets Best when we adopt out new kittens and cats. They are very reasonably priced compared to some of the alternatives.
Rhonda Hoffmann
Much improved
I feel waiting times for a claim to be processed is much quicker than in the past. Filing a claim is easy and only takes a couple minutes which is great. I love that the claim proceeds go directly into my bank account making the process streamlined and efficient.
Roberta Spazzafumo
Peace of mind in my life
Peace of mind in my life ! Thank you
Debra Sundberg
Pets Best is the BEST!
Pets Best is the BEST!! We have had nothing but great experience with them. We are in our 3rd year carrying Pets Best for our Yorkie and it was definitely the right decision. I would highly recommend them to anyone with a beloved pet!
Madison
Great insurance
Covers a lot, the prices for my cats are reasonable compared to others. The downside is that it takes about 2-4 weeks for reimbursement. The representatives have always been super helpful when you call and easy to get through to.
Savannah McKinney
The easiest and best pet insurance
The easiest and best pet insurance. My pup had to get emergency surgery and i had the confidence to get her the best care because of this insurance
Alexandra Geiger
Great delivery despite a few delays
There have been a few delays, but they have communicated with us while working through them and delivered exactly the benefits we selected for our policy. I'm very satisfied with Pets Best!
Alex
Great service, highly recommend
Great pricing, easy/fast claims. How insurance should be.
Barbara A
Quick response and quick evaluation
Quick response and quick evaluation of medical information. I did not have to wait long for a final response regarding payment for services rendered for my dogs.
Marla Cline
Pets Best is knowledgeable
Pets Best is a good communicator. They are fair and honest.
Judy Evans Neff
Pets Best is so quick
Pets Best is so quick! They are helpful in every way. We have a Westie with skin problems. THANK GOODNESS we got pet insurance!!
Julia
We love Pets Best
Working with Pets Best is the best and makes it so easy to make decisions based on what is best to keep our dog healthy!
Visitor to Boston
Pets Best is the best money I have ever spent! Everyone should have coverage.
I am endlessly happy with Pet’s Best and grateful to have the coverage. Worrying about the cost of care is no longer an issue. Pet’s Best communicates well and has been fair in their review of claims and coverage. I would do a PSA on the anonmal and human benefit of pet insurance and it is thanks to years of coverage through Pet’s Best. Money well spent for dependable coverage and piece of mind. Whenever friends/family get a new pet, I encourage them to get coverage and screenshot how to set up. Well worth the time and effort.
Marlen R.
Great agency
Great agency
Rachel Baker
Decent coverage for the price
Decent coverage for the price. The app was helpful when it worked, but I can access the web page easily as well. Reimbursement is quick by bank account or check in the mail. We’ve had the same plan for almost 6 years and don’t plan to go shopping for a different one.
C.
The reimbursements are fair and…
The reimbursements are fair and consistent with the policy terms.
Jocelyn Bartkevicius
Timely reimbursement!
Pets Best quickly reviewed my dog's paperwork and bills from the veterinary hospital and reimbursed the payments promptly. This was especially helpful as his health issues have not been resolved and there are ongoing costs. Such peace of mind during this stressful emergency.
Roman Alder
Customer Service Unparalleled
Due to family loss, I was delayed in loading in my claims, but that didn't matter. They were so awesome to help me figure out how to input the claims and leave feedback to insure proper and prompt payment. And even if there is a delay of any sort, they notified me immediately and claims were applied and paid so quickly! Any time I have needed an explanation of something, customer service is unparalleled! Quick, efficient, kind and helpful! Several options for Pet Health Insurance, I'm so glad I chose Pet's Best! Thank you Pet's Best!
Cora
Better!
I've been with Pet Best now for 2 years and since then its gotten a lot better! Claims have been going through in 2 to 3 days!
Kathy White
Takes too long to process
Takes too long to process
Sue
Pets Best is fabulous
Pets Best is fabulous. They are reasonably priced and respond very quickly to my claims. I have had them now for 2 years and highly recommend them. Never go without pet insurance. It has been very helpful.
Lisa Potterton
I need to update my review since as of…
I need to update my review since as of today my claim was paid, albeit 18 days after submitting, but I am quite satisfied with what the paid and didn’t! I am thrilled to not be disappointed and have to call and fight for reimbursement over line by line items. Thank you Petsbest! You have restored my faith and I do recommend your firm!
Demi
I don't know where I would be without them
They cover so much of Bowie's vet bills that I don't know where I would be without them. They cover all of his medications as well. When it comes to processing claims, they could be better at showing in the app what documents you have submitted with the proof of photos. Sometimes, when there is an issue with a claim, I'm not sure what I have uploaded to their system and what I haven't. Therefore, it takes longer for his claim to be processed. However, they sent the check within a week for his very helpful claim. They even allow your money to go back to your Care Credit account, which I find fantastic because it makes paying it off faster and more efficiently. The only thing that I don't like is that if I had to stop paying for his insurance due to financial difficulties, they wouldn't pay for his pre-existing conditions anymore. So, I could never leave him even if I'm in financial crisis because of the fear of not being helped to pay for his pre-existing conditions.
Jersey Mike
Timely and efficient reimbursements
The company handles claims in a very timely fashion which is a rarity in that industry.
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