Spot Review
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Reviews 9408 
Vicki
Hard to navigate website
Hard to navigate website. Should have a section for “other” so that clients can better explain why they are submitting a claim as some of the listed reason’s doesn’t seem to apply. Customer Service Rep was great however, the explanation given for questions asked didn’t really make sense when requesting mental information 2 years ago, when a claim for submitted/paid and that information wasn’t required.
Aekyong Gan
I m pleased with Spot pet insurance.
I m pleased with Spot pet insurance. Very easy to file and quick processed to submit the claims and got my money back pretty fast.
Bethany
The process to make a claim was very…
The process to make a claim was very easy to understand and it was reviewed quickly.
Sil
Simple process and fast reimbursent
Simple process and fast reimbursent
Erin
Spot pet insurance has been a blessing…
Spot pet insurance has been a blessing for me and my family. I would recommend Spot to anyone looking for pet insurance. Thank you.
Tina Blakley
My experience has been great
My experience has been great. A pet mom doesn’t have time to be concerned about claims when their pet is ill. My claim was processed timely and I’m so glad I have coverage.
Dionne Spooner
Although I wish spot insurance worked…
Although I wish spot insurance worked directly to pay the vet/emergency vet, their process is really quick and simple to file a claim. Their reimbursement is also very quick. I have had to use the plan multiple times over the last few years for emergency vet services and I have never had an issue. I did some comparative shopping as my plan was up for renewal, and by far SPOT has the best rates and coverage!
Esther Adams
Easy claim filing
Easy claim filing. Quick response and payment.
Trisha Sass
Very promptly reimbursed
Very promptly reimbursed. I appreciate the thought of a phone call offering your condolences. but honestly it just brought it up all over again. Im not saying this for myself. I'm just sharing because I'm sure it affects others similarly.
LM
Easy to send in documents
Easy to send in documents. 2 dog discount, Reasonable price for both dogs. Processing clams within 5 business days.
Lori Burnham
It’s pretty good insurance
It’s pretty good insurance. They paid me quickly, but I thought I was supposed to get 80% back and I didn’t.
Penny Peters
Was not sure at first
Was not sure at first, but they came through. Would recommend.
Beth
Awesome, from beginning to end
From beginning to end, my experience reporting my dogs knee injury was wonderful. When I first called with questions, the rep was great and gave me correct information that held up throughout the claims process. I submitted the claim for my girls surgery about 8 weeks after she had it. I wanted to make sure I had all the receipts and that she was in the clear with her healing. (She’s doing GREAT!). I submitted the claim and was reimbursed (money in my account) within a couple days. It was reviewed and processed very quickly! I highly recommend Spot Pet Insurance. Their customer support folks are so kind and professional. They seem like animal lovers - very caring about our fur babies. It’s scary when our beloved pets are seriously injured. They seemed to genuinely understand and showed concern about that. Great people, great organization. And they came through for us - without scratching and clawing to resolution. 💕 I’m so grateful. We added a second pet to our policy, our 9 month old puppy.
Mary Silva
spot made filing my claim for my puppy…
spot made filing my claim for my puppy easy and stress free. The turn around was really quick and I was impressed with the coverage for an ER visit
Lulu Albrecht
easy and fast reimbursement
it was easy and fast to get reimbursed
Rodrigo Zermeno
Great service
Great service, refunded no hassle
Rebecca
Pet insurance that works
It was my first time using pet insurance for my pet’s wellness checkup. Submitting a claim was smooth and the process of getting my reimbursement was smooth and a quick process. I highly recommend getting any insurance for your pet if you’re able to afford to, and Spot is at the top of my list of said recommendations!
Claire Africa
Helpful customer service and fast…
Helpful customer service and fast receipt of insurance claim. Thank you
Candyce Washington
My experience was Fast and efficient!
My experience was Fast and efficient!
Maurice Collier
Fast and efficient
Fast and efficient. The easiest pet insurance I’ve used. Got reimbursed quickly
Barbi Owsley
Easy to file claim
Easy to file claim. Fast decision
lisa a
So glad I have Spot insurance for my dog
So glad I have Spot insurance for my dog. It made a difference when he had to have a much needed surgery. The claim process was easier than expected and direct deposit made it easy to receive the claim funds.
Toni Allen
Consistency & great company.
Consistency & great company.
Ann Galica
I called and asked about the deducible
I called and asked about the deducible, if it was yearly or per occurrence. I was told it is once a year. I told the representative I noticed the deducible was taken out of my 2nd ER visit. When looking over my account it was noticed the date for the first visit the numbers were transposed. Customer service corrected the issue and was refunded the deductible back.
AT
Good experience
Good experience, easy to use website and responsive with the claims.
Laurence Crink
Easy to submit claim
Easy to submit claim. Very fast turnaround on decision and payment
Chad-MN
Easy and straightforward process to…
Easy and straightforward process to submit claims with documentation. Fast processing and reimbursement. A+
Andrew Laws
Easy to work with great app pay…
Easy to work with great app pay efficiency
Jaretta Lindsey
I am very happy with Spot insurance
I am very happy with Spot insurance. My cat became very sick unexpectedly. Her bill was pretty high. I can appreciate the refund from Spot. This insurance is worth having.
Ivan Mendieta
Lymphoma journey
Last year, my dog Sophie was diagnosed with canine multicentric lymphoma, which was an incredibly difficult and emotional experience. Fortunately, I had Spot Pet Insurance in place beforehand, and thanks to their coverage, I’ve been able to afford the chemotherapy and oncology care she needs. This has given us the precious gift of more time with her. I am deeply grateful for Spot Pet Insurance. The claims process has been simple and efficient, with reimbursements typically processed in under a week. I truly cannot overstate how essential this insurance has been for Sophie’s care and how thankful I am for the support they’ve provided throughout this journey. I highly recommend Spot Pet Insurance—10 out of 10.
Tammy Graf
Minimum Coverage
The process was easy. A lot of basic things not covered.
CinQ
All submissions have been easy to…
All submissions have been easy to complete and file.
Tori Ryan
Amazing!
Always great to answer any questions. Super quick and super thankful for this company.
William Bozzelli
Quick and easy
Quick and easy
PAULA
Speedy reimbursements!
The process was very fast - and exactly as described in the policy - thank you!
Beth Houlihan
Fast reimbursement
Fast reimbursement
Cassy Lawson
Quick turnaround!
I was impressed at how quickly my claim was processed!
Ken
First time having Spot insure our dog
First time having Spot insure our dog. I am very happy with their coverage. Our dog recently had some GI problems and we had to visit the emergency vet. After x-rays and other testing, the bill was quite expensive. Spot paid a good portion of our bill after our deductible. Thankful to have them.
Al Chien
Cannot say enough positive things about…
Cannot say enough positive things about our experience with Spot. No questions asked about our recent claim and reimbursement was within 48 hours via direct deposit. So happy with our decision to use Spot!
Tasha b
So greatful that Our Beloved Missy and…
So greatful that Our Beloved Missy and Oreo have this pet insurance. The process of submitting a claim is very easy. . Our beloved Missy has Liver cancer and sadly 😥 there isn't a treatment available for her. We are enjoying the time we have left with her shes still having very good days
Michael B
What a simple process to submit a…
What a simple process to submit a claim. No issues getting the few claims processed in a timely manner and approved.
Holly Hinderberger
I am so happy I decided to insure my…
I am so happy I decided to insure my pet with Spot! It has been so easy to file my claims directly from the app and receive my reimbursement very quickly! Everyone should have pet insurance and even better if you go with Spot!
Erin Fitzgerald
Very Satisfied with Spot Pet Insurance
Very Satisfied with Spot Pet Insurance I purchased insurance shortly after we brought our 8 week old cavapoo home. She is now 18 months old and I have been very happy with the process to submit claims, the speed of processing and the overall coverage.
Carol
Spot cat insurance
I find it a little difficult to navigate to file a claim, but they are prompt in completing your claim once filed! My vet is fairly expensive and Spot seems to.have a ceiling on what they pay. However, am very glad.we got this on our younger cat, as we spent thousands.out of pocket from the 13 year old cat we.inherited. from my mother in law!
Debra Wirth
You made the claim process easy.
You made the claim process easy.
David R.
Filing a claim and getting reimbursed…
Filing a claim and getting reimbursed is very easy. Highly recommend!
Paul Fincannon
Excellent to work with
Spot made applying for a claim very easy, which was much appreciated during a very sad time. The payment came fast as well, although all I wanted was my cat back.
Ravinder
They have been great for me
They have been great for me. They take care of all the claims on time and issue reimbursement where applicable. Online experience is so smooth and easy. Highly recommend this to all the pet owners.
Leslie Rundell
This is my 2nd time using SPOT and I'm…
This is my 2nd time using SPOT and I'm so impressed with their service. We lost our 18 1/2 year old kitty just this last May and SPOT made it so easy to handle all of the costs we incurred trying to save her - it was great not to have to deal with that while grieving our loss. Now, we have 2 new kittens and they will be covered for the rest of their lives. Thank you SPOT!
Cash money
Spot is great!
I love spot, theyre straight forward about insurance, proof of bills are sent in then they direct deposit or send a check to you back with what they help pay. They are prompt about getting back to you. I never had an issue with them getting back to me. Insurance for smaller things are whatever to me, they paid a portion of those too. I had a solid just basic coverage. But man insurance sure did come in handy during extreme help for my cats medical/emergency bills. I am so grateful i looked into insurance for my little guy. It does help you guys! My pay out helped my finances so much. I would definitely use Spot again or recommend it to others! Give them a go!
Jessi Combs
Easy claim submittal
Easy claim submittal. No hassle. Quick reimbursement check. Great service!
Michelle Kelley
Spot Insurance is outstanding!
From the onset, Spot Insurance has been amazing. When comparing Pet Insurance, Spot quickly rose to the top of list: Excellent client service, outstanding rates and inclusion of services. After selecting Spot Insurance, the Client service has remained exceptional, the ease of submitting claims is unbelievable and the time for claims processing is very quick. I couldn't be more pleased and so very happy that I selected Spot. Thank you!
Meghan Lanese
Love and Trust Spot!
We truly feel we receive the product we pay for. Whether routine or accidental, we feel confident that Spot insurance will honor the policy we have with them. Friends don't believe me when I say what we get for the insurance we have with Spot. Our cat was with another insurance provider and continued to raise the rates. Even being an older cat Spot wrote her a policy. Love them!
Chris Zahler
Help when we needed it most !
Couldn’t be more happy to have some help when we needed it ! when the vet emergency was necessary it can get really expensive fast! Spot was there and helped ease the burden and stress knowing we were covered for a lot of the cost ! Max thanks you as well as our whole family!
Navita Khemraj
Just some math…
Paid $635 in vet fees for Spot to cover 80% of a $300 bill this year. Not sure if this was a good financial decision. Only keeping it in case there is some catastrophic incident like a urinary blockage again.
lena bhokasub
Fast and very easy to submit my claim…
Fast and very easy to submit my claim and get reimbursed. Thank you
Wyatt Pasadena
I think the general rule of thumb is…
I think the general rule of thumb is true that when you really NEED to use pet insurance they're going to find ways to get out of it... I got some of my dog's surgery covered but I had to pay much more out of pocket than I would have expectedd after years of being a client
Deborah Hyatt
My concerns:
My concerns: —quite expensive —why is back history submitted every time I submit a new claim? Are past files not saved? Pros —turn around time for claims is great! —having the option to submit claim by email versus SPOT website is great!
Emilia Torrellas
2 years with Spot Insurance coverage
I've had my dog and cat covered with SPOT since 2023. Their coverage is wide and still on the affordable side compared to other insurance companies. I recently received a significant reimbursement for a procedure my cat had, and I could not be happier! I don't plan on ever moving to another insurance company and highly recommend it to those who would like a reliable company and some help with vet bills!
Bielle Gee
very good, easy online
easy to file claims online, clear and concise coverages but price/ value could be better then five stars
Priscilla Clark
Good coverage with a lot of options for benefits and cost.
Qucik responses to questions, very easy claims process and quick direct-deposit payment system.
MariaO
Great experience
Easy, fast, convenient.
Scott
Easy to submit claim and be reimbursed!
Easy to submit claim and be reimbursed!
Alan Hearth
Easy claims process
I just think the company is good about being respectable and honoring claims.
Loretta Giordano
My request for reimbursement was…
My request for reimbursement was handled quickly
Belinda Gear
My claims were processed fast and…
My claims were processed fast and efficient. I'm very pleased.
MK
Straightforward
My first claim was straightforward to submit. I appreciate how easy it was, and I received my reimbursement within the week
Mr Rodney J Herr
Disappointed in the coverage.
Disappointed in the coverage.
Gene Smith
The claims process was very efficient…
The claims process was very efficient and accurate.
LD
Great communication
Great communication, fast response for refund!
Carol Cleaves
It’s good to have insurance.
I really thought Spot would cover things that have been denied, but am grateful for what you do cover.
customer
Spot insurance is so efficient and…
Spot insurance is so efficient and quick responding to claims. Reimbursement is received within days.
Mary Pat Gallagher
Submission of claims is simple and…
Submission of claims is simple and reimbursement fair.
Dehaven O Whitaker
Always have a quick turn around time.
Always have a quick turn around time.
Erika Clark
I'm glad I discovered Spot Pet…
I'm glad I discovered Spot Pet Insurance. I haven't experienced any problems so far, and they are excellent to have for your pets. You get reimbursed for what you've already paid.
Molli
Super easy claims
The claims experience is excellent!
Pam
Was very easy to fill out forms and…
Was very easy to fill out forms and very easy to communicate with all. Bonus received money very fast for my dogs surgery. Very Happy! Thank You
Irwin Markowitz
Quick resolution
Quick resolution. No hassles.
Elizabeth Tierney
Fast response and payout
Fast response and payout
Lisa C.
I’ve had several pet insurance policies…
I’ve had several pet insurance policies over the years, and Spot is by far the best. It’s easy to submit claims, and they’re extremely fair with their acceptance of invoices. I highly recommend.
Roger Ruf
We submitted a claim for one of our…
We submitted a claim for one of our dogs. We received our payment in less than m a week. Awesome service
Suzanne Mckenna
Spot covered the expenses for my dogs…
Spot covered the expenses for my dogs back surgery and got me the money back very quickly. I really appreciated the quick response!
Lucinda
Submitted my bills and was paid very…
Submitted my bills and was paid very quickly. I was very impressed with the process, very easy!
Rebecca Lawson
Efficient Claims
Efficient Claims
Debra
Response time
Spot has been amazing so far. I have used my insurance twice since obtaining it last year, once for each of my 2 dogs, and the response time and payments have been quick.
Patricia
ZERO BATTLE about claim
I formerly had Many Pets insurance which switched to Odie. Fortunately, I never had to use Many Pets, but the transition to Odie was a nightmare (look at Google reviews) for many clients including me. Before Many Pets I had Pet’s Best, terrible customer service and denied claims in 24hrs as pre-existing and had not been sent medical records. I was preparing to have to battle with Spot because of previous experiences. I must say that I am blown away by how quick and easy this process was.
Nancy Hovey
Very easy
Very easy, scanned in my vet bill and within a couple of days I received a portion of my bill delivered to my checking account.
Julieta Devis
My experience with Spot has been…
My experience with Spot has been wonderful. Personalized attention, aimed at resolving any issues that might arise so that I can receive the refund as quickly as possible.
Liss
Easy claim process
The claim process was extremely easy and payment was issued quickly!
Jean Henson
Great Insurance.
After our last cat had to be put to sleep, due to a severe heart condition. We decided, after we got another kitten, to obtain pet insurance for him. We reviewed several companies and chose Spot, because of its ratings and the coverage that we wanted. We chose accident and illness and preventive care. We took our little fellow in for his first vet check and shots. We filed our claim and received our payment without issue. We would highly recommend Spot Insurance.
Margi Scotti
Quick response
Couldn't ask for an easier way to apply for reimbursement. Response time was timely and using direct deposit is the way to go
Jay Han
fast reimbursement as expected
fast reimbursement as expected easy to submit online
Danielle
Love Spot!
Processing a claim after a traumatic pet experience is rough but Spot made it so simple and straightforward. Quick overall review to refund time and no issues whatsoever. 10/10
Annie Juarez
Annie & Millie
Spot insurance is so easy to get and the process for the refund for all my dogs vet visits are so easy to process. I love that because in the middle of the stress of my poor baby sick I don't have to worry of submitting long questioners to access the benefits.
John Giuffre
Quick processing of claims
Quick processing of claims and numerous options available for coverage and deductible.
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