Pawp Review
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Reviews 865 
customer
Had a great experience talking to the…
Had a great experience talking to the online vet. Very friendly and took the time to ask questions and listen. Wonderful experience.
Maija Vance
Emergency visit for cat fully covered
I was so relieved to have this coverage for my emergency visit for my cat over the weekend. I’ve been a Pawp member but never had to use the emergency coverage, thankfully. But when the time came, I did a quick online chat with a Pawp vet who advised my cat be seen immediately. After the ER visit I submitted the paperwork and medical records and literally 5 days later was approved for reimbursement. I will definitely be keeping this coverage.
Dobrin K
Professional
Professional, prompt and competent advice. The app is also very user-friendly to use. Great service!
Oscar Andujo
Junie is limping and he had me worried…
Junie is limping and he had me worried but the vet I spoke to make everything feel better. Today he has an appointment with the chiropractor. Thank you Caitlyn at Pawp!
Tammy Foster
Love the service they provide. Worth it!
They are always so helpful. Give great advise and follow up after visit to see how my furbabies are doing.
Angela
Very helpful and friendly
Very helpful and friendly
customer
Quick and reliable
I really like the quick response Iget for any of my questions.Your experienced vet makes me confident that I'm treating my dog that is a part of my family with your treatment. Thank You
APRIL C.
Genuinely concerned for my baby
Genuinely concerned for my baby
Teah
Great Experience with PAWP
Sadly, I have had to use the Emergency Fund but I have always been very happy with the claims process and the speed that the reimbursement check was sent. Having PAWP Insurance gives me peace of mind knowing that I can get help for my furry family members without worrying.
customer
All good with the vets
All good with the vets. These guys are life savers when you have a possible medical issue with a pet. The only issue is the Pawp site is not intuitive and it is hard to navigate. Takes some trail and error and it is still not easy.
Chris Riddle
My year old pup woke up with a mattery…
My year old pup woke up with a mattery eye. She was squinting, and acting somewhat painful. It was a holiday weekend and I needed guidance as to whether this was an emergency. During the consultation there were constructive options that worked.
Sandeep
Prompt service with practically no wait…
Prompt service with practically no wait time. The doctor was very knowledgeable and addressed all our concerns.
Janet
Review of Pawp. I followed up With Pawp and sent the information they requested. I was asked twice to send the information. both times I was told this claim had been denied. I tried to cancel the service. They are still charging me.
I have liked the responses and advice I have received from the staff. Most recently my pet was very ill. The doctor I spoke to recommended that based on my dog’s symptoms I should take her in for emergency care. I did take her in. She spent the rest of the night and the day in the hospital. For that I am very pleased. PAWP says that they will pay $3000/yr for one incident. The bill for her stay was $3370. I filed according to the instructions given. They have the documents and invoice. I received a notice telling me that they won’t approve claim because the documentation needs to be in a format similar to nursing documentation, example SOAP. I had seven days to respond. I reached out to the emergency hospital. I did not get a response from them. After seven days PAWP closed the claim. It felt like they had no intention to refund my claim. I looked at the instructions about filing a claim. There was no mention on how the document was to be made.
customer
Excellent!
I am so grateful for this service. The vet set my mind at ease when I accidentally dropped two pizza boxes on my poor cats head. She’s doing fantastic today and back to her old self.
Valeria
It is great to have something like Pawp at the reach of your hand
Super recommend it!
Brenna M.
Pawp is an awesome resource!
Pawp is an awesome resource! I love having a place to go with immediate pet concerns and for ongoing care, in addition to our full-time vet.
Vincent Armentano
Hard to navigate
The customer service group was very responsive to my questions and met all of my needs. Thanks PAWP!
customer
Helpful in deciding if our babies…
Helpful in deciding if our babies require immediate care.
William Jones
Pawp is a pet lovers second best friend…
Pawp is a pet lovers second best friend since the pet is the best friend. Pawp insurance immediately paid the vet bill the last time I had to use my emergency fund. It was paid before I left the office.
Rick Thomas
Very detailed for my boy
Very detailed for my boy. Thank you and I will always use Pawp as my go to app for Dexter!
customer
Always giving good advice.
Fast response & good advice.
Diana I.
I appreciate the Live Chat
I appreciate the Live Chat; being able to receive almost instant advice on how to care for my pet is great. I appreciate the vet that helped me during the chat; I received plenty of advice and information simply by answering questions that the vet asked. Even further to ask if I still have more concerns. The only slight issue I encountered was not being notified when I closed my phone as I was "next in line" for the vet.
Linda F
There to talk to when needing advice
Was very attentative
David Boucher
I got an answer to my question.
I got an answer to my question.
Ms. Gisby
Wonderful supportive service
Wonderful supportive service. I did the emergency fund. I used it today, and even though it's a one and done it's given me peace of mind. My elderly cat is upon the Rainbow bridge but this really helped.
Consumer
This company has changed.
This company has changed. I have been with them since they started. Originally after a video call, if the vet, or most likely vet tech deems an emergency the company would reimburse the hospital directly. I used it one time, and they were great. My vet bills for surgery were a bit over 10 K and the 3k was very helpful and bought me time to get my finances together to provide the rest of his care. 3 years later and my boy is still happy and healthy. FF to 2024c Since the change in reimbursement to an after the fact review I can not give the same glowing recommendation. My bulldog went into extreme respiratory distress after taking a prescribed sedative for routine follow up blood work. I took her immediately to my vet and contacted PAWP who said yes sounds like an emergency. We were referred to critical care hospital as her only chance for survival. Sadly she decompensated during treatment and only option left for her comfort was euthanasia. I submitted my records to PAWP which they decided were inadequate. Re submitted. My vet offered to speak to the on the phone. Response “ we don’t have a phone” My poor baby was so sick she couldn’t be saved, but that is not good enough for PAWP medical team. Edited to add, in the end, after much back and forth PAWP covered most of my emergency. I’m still not a fan of the new reimbursement after the fact model, and that the medical advice and emergency fund seem to now be disjointed, with no way to speak to the fund team over the phone but in the end they did do the right thing, and for 20 bucks a month I’ll probably keep the service
Abdul Samad
very well information
very well information , thankful to you
Ofelia Vidur Inaque
I contacted this service when I noticed…
I contacted this service when I noticed that something was wrong with my dog, and they always helped me and gave good advice.
Renee
Pawp Experience
I am yet another person who found this company due to the T-mobile promotion who did not use their service and wasn’t aware I was signed up for the $99 renewal. Their customer service is lacking. There is no customer service phone number, and through their only contact system, their online chat system, reaching someone who answered my concern took hours across the 23rd and hours more on the 24th and time on the 25th. They say in their responses that you get to a human in a couple clicks. It’s not the clicks, it’s the time it took to get to talk to anyone who will help. Pawp, over the last few days I’ve explored your app, conditions, etc thoroughly. My genuine suggestions are: 1. Require email verification when someone registers, not just changed emails. This ensures you have done everything to get emails properly delivered and helps to cover you if someone changes their email address later. 2. Ensure your system not just sends out email confirmations, upcoming renewal notices, and cancellation notices, but that these confirmations can be sent additional ways like by text, app notification, and mail (the last only as a last resort) and that you are alerted if the other methods cannot be confirmed as delivered. (Some businesses, for example, mail documents when they cannot confirm an email is delivered and require email reverification.) This also covers you and ensures you have done everything in your power to inform people. 3. Even if it is an answering service hosted over seas, if your company can, a medically-related company should have a phone number where they can reach someone to talk to. It makes people feel more trusting of your business. 4. Your current chat system allows people to wait there for hours for someone to talk to as it counts and displays how long the person has been waiting. That should be reevaluated. Perhaps a system where you simply leave a message instead as opposed to a chat because chat suggests talking to someone in a few minutes.
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