Pawp Review
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Reviews 822 
customer
Always giving good advice.
Fast response & good advice.
Diana I.
I appreciate the Live Chat
I appreciate the Live Chat; being able to receive almost instant advice on how to care for my pet is great. I appreciate the vet that helped me during the chat; I received plenty of advice and information simply by answering questions that the vet asked. Even further to ask if I still have more concerns. The only slight issue I encountered was not being notified when I closed my phone as I was "next in line" for the vet.
Remus Perez
Very helpful and compassionate.
Very helpful and compassionate.
Linda F
There to talk to when needing advice
Was very attentative
David Boucher
I got an answer to my question.
I got an answer to my question.
Ms. Gisby
Wonderful supportive service
Wonderful supportive service. I did the emergency fund. I used it today, and even though it's a one and done it's given me peace of mind. My elderly cat is upon the Rainbow bridge but this really helped.
Consumer
This company has changed.
This company has changed. I have been with them since they started. Originally after a video call, if the vet, or most likely vet tech deems an emergency the company would reimburse the hospital directly. I used it one time, and they were great. My vet bills for surgery were a bit over 10 K and the 3k was very helpful and bought me time to get my finances together to provide the rest of his care. 3 years later and my boy is still happy and healthy. FF to 2024c Since the change in reimbursement to an after the fact review I can not give the same glowing recommendation. My bulldog went into extreme respiratory distress after taking a prescribed sedative for routine follow up blood work. I took her immediately to my vet and contacted PAWP who said yes sounds like an emergency. We were referred to critical care hospital as her only chance for survival. Sadly she decompensated during treatment and only option left for her comfort was euthanasia. I submitted my records to PAWP which they decided were inadequate. Re submitted. My vet offered to speak to the on the phone. Response “ we don’t have a phone” My poor baby was so sick she couldn’t be saved, but that is not good enough for PAWP medical team. Edited to add, in the end, after much back and forth PAWP covered most of my emergency. I’m still not a fan of the new reimbursement after the fact model, and that the medical advice and emergency fund seem to now be disjointed, with no way to speak to the fund team over the phone but in the end they did do the right thing, and for 20 bucks a month I’ll probably keep the service
Abdul Samad
very well information
very well information , thankful to you
Ofelia Vidur Inaque
I contacted this service when I noticed…
I contacted this service when I noticed that something was wrong with my dog, and they always helped me and gave good advice.
Renee
Pawp Experience
I am yet another person who found this company due to the T-mobile promotion who did not use their service and wasn’t aware I was signed up for the $99 renewal. Their customer service is lacking. There is no customer service phone number, and through their only contact system, their online chat system, reaching someone who answered my concern took hours across the 23rd and hours more on the 24th and time on the 25th. They say in their responses that you get to a human in a couple clicks. It’s not the clicks, it’s the time it took to get to talk to anyone who will help. Pawp, over the last few days I’ve explored your app, conditions, etc thoroughly. My genuine suggestions are: 1. Require email verification when someone registers, not just changed emails. This ensures you have done everything to get emails properly delivered and helps to cover you if someone changes their email address later. 2. Ensure your system not just sends out email confirmations, upcoming renewal notices, and cancellation notices, but that these confirmations can be sent additional ways like by text, app notification, and mail (the last only as a last resort) and that you are alerted if the other methods cannot be confirmed as delivered. (Some businesses, for example, mail documents when they cannot confirm an email is delivered and require email reverification.) This also covers you and ensures you have done everything in your power to inform people. 3. Even if it is an answering service hosted over seas, if your company can, a medically-related company should have a phone number where they can reach someone to talk to. It makes people feel more trusting of your business. 4. Your current chat system allows people to wait there for hours for someone to talk to as it counts and displays how long the person has been waiting. That should be reevaluated. Perhaps a system where you simply leave a message instead as opposed to a chat because chat suggests talking to someone in a few minutes.
Kim Rudd Leverett
Would give it 100 stars if I could.
I received a free years subscription with Walmart + and decided to add the Protection Plan. Best decision ever! Two months later my lab puppy got aspiration pneumonia from trying to eat a sprinkler stream (yes lab puppies are dumb) I chatted with the online app. They recommended I take her to my vet. $1400 later we were on our way home. I submitted the necessary paperwork to Pawp and in a week the deposited the money in my checking account. Definitely worth it. A the best thing about the $3,000 on the policy is that you can use it on any dog or pet you have in the app so it covers all your pets for $14 a month.
customer
Saved us from an expensive vet bill
My dog was bleeding near the eye and it looked like a cut. It was about 7pm and vets were closed, only emergency hospitals were open so it would’ve been expensive to visit and many put us on hold. I remember I had the Pawp subscription. I waited about two minutes for someone to help. I sent a picture and the doctor was responsive and helpful. Turned out it was a pimple that was forming for a while and I remembered my dog was scratching near his ear which the pustule was right next to. Definitely had calm some nerves. We picked up the medication needed and keeping an eye on it for a few days. Recommended app for efficient vet recommendations and saved us from spending few hundred dollars that turned out to be not an emergency.
Chiamaka Mogbo
Super helpful for minor ailments in your pet.
This app is perfect for those situations where you need urgent help, but not extreme enough to warrant a vet in-person visit. Concerning behavior or symptoms with your pet? Use Pawp!
customer
They helped the best they could but…
They helped the best they could but unfortunately my lil leti died on the way home from the vet
Cayla A Fielding
Absolutely amazing!
The team is very responsive, patient, understanding, kind and very helpful informative. They have been a great help with pointing me in the right direction of how to care for the needs of my senior feline. A wonderful app and idea to provide for the public.
Charlotte Schmiedeskamp
Issues resolved!
It was very frustrating and stressful for me to try and navigate PAWP's system for reimbursement for emergency pet services. Having to do everything on-line was very difficult, and didn't allow for me to ask questions so I could figure out what was needed. Third time through, the application was approved, and I have been told the reimbursement will be transferred to my bank account by tomorrow. I'm so glad this was resolved, but wish the process was easier. A phone contact number would really help!
June
It’s comforting to know you can talk to…
It’s comforting to know you can talk to the vet anytime and also to have protection
Red
One of the few monthlies I am glad to have
The vet answered our chat request in less than a minute and immediately invited us to video chat when I explained the situation. She then told us to get our dog to the vet and that she would activate our fund. The call lasted less than 5 minutes. Our pup ended up being hospitalized for about 36 hours and PAWP helped us cover about 80% of the cost. We were approved in 3 business days and I initiated an ACH deposit for easier payment to the emergency vet. This service is well worth the monthly payment and we will be continuing to stay with them.
customer
the doctor was great and receptive
the doctor was great and receptive, however, we think she may have missed the mark a bit...it seems that fleas which is what our pup has is a reason for most of the symptoms he is experiencing. once we removed the fleas and gave him flea medicine his health turned around quickly...he is eating on his own and his poop is continuing to solidify
Jules
Great and awesome service
Great and awesome service. Very helpful and mindful. Helped my situation 100%.
Mike
Well my dog had to be rushed to the…
Well my dog had to be rushed to the hospital and I didn't have time to do the video chat beforehand..well my dog died the next day and they still approved a reimbursement of 2600.00
amena ali
I genuinely cannot say enough about how…
I genuinely cannot say enough about how wonderful Pawp has been for me! My girls have had numerous issues from spaying surgeries, bladder crystals, UTIs, to URIs and the staff has ALWAYS helped me! Regardless of the time of day or amount of questions I have, the techs and vets are always so thorough in their assistance. I have saved so many trips to the vet because I’ve received wonderful care through pawp. The techs and vets are so invested they check up on my girls and how they are doing! Best, BEST service for pet babies, everyone on the site is fantastic!
Astarte Avila-Jenkins
I am very happy that I have them
I am very happy that I have them. They are there when you need them. It's a very nice feeling to know if emergency comes up they'll be there to cover it.
Lindsey Carlsen
Caring.
Very kind, informative, and caring!
Carrie Turner
Helpful
Helpful, friendly, knowledgeable.
Me
A great relief in a scary, stressful time
I have contacted Pawp three times in the last month in regards to two different pets and both times the were a great way to ease my stress and help me through scary times with my furry family members. I have recommended them to a few people already and will continue to do so.
customer
Immediate help
Immediate help. Seemed very knowledgeable and was kind. First time using service ad I am grateful
customer
Great source for a second consultation
I was looking for a second opinion on my cats health condition and diagnosis from the vet. The chat service provided me necessary information and opinion to approach my pets health care in a more informed fashion. The chat transcript is saved/available as part of online visit on the website which is a good feature too.
Tobin H
Thank you Dr. Mari!
I want to preface this by saying that I was freaking out until I was able to speak with someone who really knew what they were doing! This company is literally a godsend for nervous pet owners. I spoke with Dr. Mari about my kitten's breathing issues due to his URI. I was worried that he was struggling to breathe because his nose is so stuffed, despite being on medications for it, and had an amazing experience while speaking with her. She gave me detailed tests to determine his breathing rate, hydration level, and check the color of his gums. I was also given great advice on how to get him to eat wet food, loosen up the plugged nose using steam from the shower, and was recommended probiotics as well! I was extremely surprised with the quality of service I received, especially since there are quite a few sketchy "expert advice" websites out there. Unfortunately I cannot afford to pay the $99 for an annual subscription at the moment, but when I am more financially stable I definitely will!! The help I received is better than most vets I've spoken to in person. One suggestion I have for the website, specifically the live chat feature, is to show a notification/play a sound when receiving a message. Sometimes it takes a little bit for a vet to type out a detailed message, so being notified when they send it would be nice! I used this feature on my Macbook, though, and not my iPhone, which is probably why I didn't receive any notifications since I was using the desktop site.
LCG
Very helpful..
Very helpful..
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