Lemonade Review
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Great experience and fast response regarding new claims
Always easy to work with and very quick with responses and claims.
Easy to file a claim through the phone app. Quick response time.
Lemonade is prompt, dedicated to service, and conscientious.
We use Lemonade Pet Insurance and the claims process is incredibly straightforward and simple. So far we’ve had a really good experience using Lemonade and would recommend them to others!
Easy claim filing and transparent process. Received payment quickly.
Surgery was on Monday, claim approved Tuesday and money in my account Wednesday. Lemonade's claims process is so easy and fast. I've had only great experiences with this company.
We have pet insurance with Lemonade. In last four years, we had filed two claims. Both Claim reimbursements were quick. Also, filing a claim is super easy .Would definitely recommend.
Easy and Fast to use
This was my first experience with Pet Insurance and I cannot recommend Lemonade enough. My advice is to read the coverage and make sure you have up to date medical records when you sign up. I was recently in a situation where my pet needed emergency care and Lemonade was easy to work with when filing a claim. It’s worth the cost for the peace of mind alone.
Easy process . First time filing a claim after having insurance for over two years . Easy to file a claim and to hear from them. All online automatically
The process takes about two minutes at most for filing a claim and I have the piece of mind in case something might happen to my cat.
Had it 1 yr. No problems. Easy to submit a claim.
Very easy to use app. Claims process is quick!
This company has been amazing for pet insurance. My dog had developed some issues in his hips and needed costly surgeries. Lemonade made it possible for us to do these surgeries. They reviewed and processed the surgical bill very quickly and have been very friendly anytime I've spoken to them. This is even easier and better than my own medical insurance that I get for myself through my company. I would highly recommend Lemonade for pet insurance!
They helped me for all neeeds. Thank you so much
Simple, quick and no phone calls!!!
very easy to make a claim. Response happened in literately 3 seconds! Highly recommend.
Claims are super easy to file! And the reimbursement turn around time is pretty quick!
I find using Lemonade for my pet easy and the agents that handle the claims patient and friendly.
Always helpful, quick turn around on claim payouts, and insanely easy to navigate app.
It’s all very easy with Lemonade. Also reimburses are very quick! Love this company!
Just made a claim with lemonade and it was so easy. They processed the claim quickly. So far I have had a good experience.
I did not see anywhere in the contract how should I apply for the reimbursement. Having chat with someone from the lemonade, made a call to the reimbursement staff. After explaining all the details and sending the documents by attachment. I was told that I am approved for the reimbursement. Then I was asked to give my bank account number and SS number. As you may see, how scary this could be for any customer. I had to request to go traditional way to get the reimbursement by a check. This lead to transferring me to another person. I went through the same details with her. Once again, sent all the documents by attachment. To my surprise, it never stopped there. She transferred me to another person who asked me the same question and had to send the same documents third time to the same organization who kept telling me that Lemonade has received all the documents. Why was I asked third time by the third person in reimbursement office of the very same company to submit the very same document yet again. Hope, for the customer, Lemonade leave more than one option to get reimbursed. That will definitely save customer time and the paper work is more streamlined to avoid so much of hassle and everyone's time. It literally took my more than 45 minutes to get the reimbursement approved and get the confirmation email. Still the email did not say that the check will be reaching by mail. This experience was painful, frustrating, and some what disappointing. Hope the Lemonade can take measures to streamline the process of reimbursement. Geeta
Fast, easy and friendly people! The process is so easy!
Filing a claim is like texting a friend. What they do and don't cover is clear. How to report is it easy. Makes taking a pet the the vet so much less stressful knowing you can make the decision based on what's best for the animal, not what you can afford.
Quick and easy.
Lemonade is so easy to use and so quick. It has been so helpful in difficult time.
Best pet insurance!!! Money was back in my account under 12 hours!!! Thank you!!!
As always fast replies and best service
My claim was processed quickly, and submitting the claim was very easy.
Always a great experience working with Lemonade. Quick and available to discuss. Prompt with responses.
Great insurance! Amazing turn around time. Caring pet owners to work with.
I am impressed, Friends told me insurance claiming IS a hard process and Takes time. Here at lemonade it took them 23hs. Just with the right questions and guidance. I am impressed and can only recommend this insurance.
Lemonade was extremely great and helpful!
I love Lemonade! It’s so nice to have my 2 cats and home insured all in the same place. Claims are super quick & easy, and always get approved without issue. Thanks Lemonade!
First time having insurance for my Dog. I got a really well bred and expensive dog that is going to be a Service Dog. I needed to make the right investment for her health. I submitted a small but simple claim that’s covered under my policy and it was super super simple. So far I am satisfied with the sign up and submitting the claim.
There was a burglary in my home and Lemonade team was very helpful and supportive right from day one. After getting required details they almost covered all the damages caused by burglars. Not knowing German language was not a problem as the advocates are extremely helpful and supportive.
Super Simple, helpful, human. What insurance should be (:
10-stars for Kathleen C. at Lemonade Claims Team! And, ten-stars for Lemonade! I just went a traumatic experience with my little dog, JJ, and Lemonade took so much stress off me. . instead of me having to answer their questions, they went directly to the Vet's office. . .the claim process could not have been easier or quicker. They immy sent the funds to my cking acct. Every company should use their business model! Kathleen even sent me a personal condolence letter when I lost JJ. . . professional and personal!
I never have a problem when doing a claim and always get reimbursed right away
First claim so smooth. Thank you
Great and reliable
Submitted a claim for an annual health check appointment and response of payment was almost instantaneous.
I was able to file a claim and get reimbursed 2 days later. The process was fast and easy!
I have used Lemonade insurance, first for my renters' policy and then for my dog's insurance. Very competitively priced and FAST to respond to claims. My dog's insurance has paid for itself many times with his many vet visits. I have referred several people. I have been very pleased with the company and the service.
The customer service representative was very helpful in explaining the benefits of my pet's insurance.
I'm very grateful to Lemonade for this good experience. It's really made my day. Obviously not nice having accidents but I was assigned and looked after by one person throughout. I provided photos and a wee video recording of what happened and Lemonade approved. Feeling thankful and would definately recommend.
Big shout out to Kris at Lemonade for handling our renter's insurance claim. I enrolled in Lemonade several years ago and have never had to file a claim until now. Kris answered all our questions and communicated honestly and clearly about what to expect. The process was fairly seamless and we feel taken care of and grateful to have insurance.
We have a Contents and Liability Insurance from Lemonade. The Lemonade team was super helpful in dealing with our insurance claim. They were extremely understanding and cooperative. The insurance claim was approved in a few hours of time after applying on the app. The insurance agent was good enough to call and understand our claim issues. I will definitely recommend Lemonade to all my family and friends.
My first claim of 290€ for a friend's damaged sofa went super smooth! I highly recommend this service!
Quick and seamless experience with submitting claims
I have had amazing service at Lemonade. The claims are so easy! I have introduced Lemonade to a couple people by now, definitely recommend!!
So easy. Chatting with a real person. Just one picture to upload and they did the rest. My claim was approved instantly and the money in my account the next business day.
Lemonade pet insurance is a great service. Making a claim for our pet was so easy and it was processed very quickly.
We have had lemonade pet insurance for several years and are so happy with it. We moved from another competitor insurance brand because they kept increasing the premium each year despite our dog not experiencing any major medical issues. Now that we have Lemonade, we have used it for several major surgeries (2 torn ACLs) and ER visits (she's a lab that tends to eat things she shouldn't), the claims process is seamless and we have never gotten pushback. Our premiums have increased, but only slightly and in my opinion at a reasonable rate for our dog's age. I recommend this insurance to everyone. We even used it for homeowners insurance in a fire prone area that can be difficult to get coverage. It's a great company that is not only in it for profits.
The site was easy to use and worked quickly
Good and fast claim process for Jazz’s wellness check.
Claims are quick and easy to file. With reimbursement being just as quick.
It was super fast and easy to manage.
Using Lemonade insurance since my first appartment. No problem yet, good customer service. Just great.
Super easy!
Love how fast they respond and pay love it
Love the app
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