Lemonade Review
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Reviews 4437 
Sam
Our service is always quick and simple
Our service is always perfect. Technically it's with a chatbot, but they honestly make the process so easy. We've been with Lemonade for over 5 years now, and have multiple policies with them. We feel like our animals are cared for and that lemonade has allowed us to financially take care of our most loved family members.
Anonymous
New to Lemonade, so far so good
Have recently used the insurance for the first time and was the easiest, straightforward process I have experienced with any application. Will update my review if anything differs next time, but very happy with the experience so far.
Ruth
Good
Knowledgeable and efficient staff.
Chris G.
Received less in benefits then I was expecting
I was only paid 50% of the cost of the Vet visit because some of the service were not covered but it didn't say which ones. The categories on your drop down didn't match up with the services that were done so I had to guess or select something or I couldn't move forward. Why can't I just scan the invoice and have your experts take it from there? Rather than pick services from your menu that don't even match up. Maybe I did something wrong and I do have the option to just scan the invoice.
Kamaryn
Quick customer service
Quick customer service, and I was reimbursed 80% same day!
Connor
So fast and approved everything
So fast and approved everything. Absolutely love Lemonade.
David
I care a lot about my dog
I care a lot about my dog, Brooklynn. Her care is important to me.
Sherri
Easy and fast claim process
It is so easy to file a claim and provide support. Then on top of that the payment to reimburse us is super quick!
Jason
Lemonade pays quickly and is very easy…
Lemonade pays quickly and is very easy to use. I highly recommend them.
Kate
Great customer service
Great customer service ! The app also makes it super easy to submit a claim and to review the policy
Eric
AI powered claims processed
AI powered claims processed. Quick and easy processing.
Landon
Quick and Easy
I love how simple and quick it is to file a claim and immediately know how much you are getting back. Great service!
Una
Amazingly fast claim processing!
Amazingly fast claim processing!
Marcus
This has been hands down the easiest…
This has been hands down the easiest insurance experience we’ve ever had. The claims process is incredibly fast and efficient, with clear communication and quick turnaround. Everything was straightforward and stress-free at a time when that really mattered. We’re so glad we chose this pet insurance and would absolutely recommend it to others.
Bridget
Easy claims, fair prices, and good coverage
Just used my plan for the first time after my dog's annual exam. The payment came the same day! the process was easy and essentially done in a chat where I uploaded the bill and the detailed the line items. Excited to see that the process is easy and reliable. We've been really please by the plan and just moved two dogs that were on another plan over after that plan notified us they were removing coverages. Love that we can go to any vet so it didn't mean changing our vet. Wirecutter had it right in recommending Lemonade!
NKS
Go Team Lemonade!
I was extremely hesitant to use the app to file what was a complicated pet insurance claim, spread out over multiple treatments and days. However, the team reached out promptly (within a couple hours) and from start to finish the entire series of claims was resolved within 24 hours. That's a first ever and kudos to the Lemonade crew for making the process straightforward. Their responsiveness and understanding made what had been an incredibly stressful time over Christmas and New Year's with a very ill pet, hugely easier. Thank you!!!
Daniel Braaf
Great fast service!
Great fast service!
Colleen
Filing claims is easy
Filing claims is easy, and the interface is so friendly!
Frank
Lemonade made the process of signing up…
Lemonade made the process of signing up for insurance and making claims easy. I was skeptical about their use of AI for collecting information but it actually made things smooth and quick with no waiting for human operators or back and forth to collect information.
Misty
Process is quick and simple
Process is quick and simple. Straightforward with no hoops to jump through.
Megan
Great claim process
Great claim process — so easy and fast!
Lisa
I like the fact I can call in rather…
I like the fact I can call in rather than typing in an app. When I have a question the person can answer it,I tried to do that in the app but didn't work. You could make the phone number easier to find maybe add it to the home page of the app.
Jose
Super easy and useful
Getting the right insurance was very easy and submitting a claim was even easier
Wilfrid McIntyre
Lemonade very quick to pay claims
Lemonade very quick to pay claims
Sebastian Kleiner
Excellent
Excellent. This is how you want to get insured.
Kylie
Affordable and customer service is…
Affordable and customer service is amazing!
KURGON MAYERS
Really helpful team and swift resolution
Really helpful team and swift resolution
N Patel
Brilliant when it matters most
Had a burglary at my parents house in November. They're both in their mid 80s and understandably were a both shocked by the incident which happened when they were out at a 90th birthday party on a Saturday evening. They very rarely go out and this made it feel worse and it was important to try and mitigate the trauma of handling the after effects and things they'd need to do. Luckily Im their son and able to help on the night by getting glazing and reporting to police and handled everything on their behalf including letting Lemonade know. I felt the need to get the house straight and back to normal quickly would be essential for them to get through the intrusion and called glazers to fix not knowing if we're following procedure or would render the expense not recoverable due to T&Cs etc. I called Lemonade who were closed until Monday so initially felt this might be an issue id have to deal with later. On Monday, I spoke with a claims handler, tesh and he was both extremely empathetic, courteous and efficient in his handling and simply asked i email him with damage and losses. No forms to complete, just good old fashioned request for information in an email. I mentioned we hadn't fully assessed the losses as the SOCO forensics team had requested they review the room ransacked for evidence. Tesh understood and didnt try and push me (or my parents) at a time which was traumatic and delicate. When eventually we provided Tesh with details, the information wasnt organised as it was jewellery bought in India years ago and watches which were a present to them. I didnt even know at first the model of watch but gave Tesh all I could garner together. Within a week we'd had payments made by Lemonade reimbursing my parents. The payments didn't need to be chased at all and all was done by call or simple email. My parents have lived for over 40 years in the house with no crime, paying for insurance and Lemonade made the process easy and without stress. I couldn't have asked for anything more. Well done.
Kate Moss
Super simply and easy…
Super simply and easy to file a claim with a speedy response.
Donna T
Absolutely fantastic service
Absolutely fantastic service from lemonade. After my child hit our tele purely by accident due to playing on his VR headset. I filed a claim and within 3 days it was settled bearing in mind this was over Christmas.Honestly can’t fault this company at all and Tania who dealt with it was brilliant. If you’re looking for building & contents insurance which is what I have with these I can’t recommend them enough and have already told family members for when their policy is up for renewal. I know some reviews mention having to do a video of what’s happened but honestly it’s nothing to worry about at all it’s literally just to explain what has happened and how it happened.
Carlos
A+++ insurance Excellent service
A+++ insurance Excellent service
Hector
Great support and quick response!
I accidentally damaged the induction hob in the house where I live as a tenant. I submitted a claim through the app and they contacted me right away. Shortly after sending the purchase invoice for the induction hob, they confirmed that it was covered by the insurance and reimbursed me. I was assisted by Wandhana, who was very quick and attentive throughout the process.
Matthew G. Dutil
Very easy and user-friendly claims…
Very easy and user-friendly claims process! Our claim went through super fast—we’re really impressed, especially compared to other pet insurance companies we've tried. Highly recommend!
Anthony Galliphant
Put an accidental damage claim in on…
Put an accidental damage claim in on the 10th dec . Replied to all correspondence from Matt . Matt dealt with my claim and everything was sorted and settled today the 12th of dec. I would recommend lemonade to anyone a very understanding company and everything went smoothly and sorted super quick . Thankyou Matt for being so helpful
JQ
Lemonade insurance saved my cat
I have had Lemonade insurance for my two cats for a year and a half now and it has been excellent. They are super affordable and it is very easy to file claims. Recently one of my cats needed emergency surgery which resulted in a very large bill ($10k+), lemonade covered it with no issues which saved my cat. I will be a lifelong customer.
Shaun Shouldeen
Lemonade is easy but basic
Lemonade’s technology simplifies and reduces stress for insurance purchasing, but its reliance on AI chatbots may hinder personal insurance needs. The lack of human interaction can be problematic when encountering complex issues that the AI cannot resolve. Additionally, the user interface’s simplicity may be limiting, particularly for more specialized insurance policies such as homeowners or vehicle insurance. Our experience with homeowners insurance was unsatisfactory, prompting us to switch to another carrier for both our vehicle and homeowners policies.
Jane Paterson
Great insurance company
A stressful situation made much less so by Tesh at Lemonade. We had to claim on both buildings and contents insurance due to water ingress. Tesh was very helpful right from the beginning, can't fault the service.
Kairy Le
Flood Claim Quick and Efficient
Carla was my claims handler. She followed up and provided information promptly within 1 to 2 business days. Upstairs neighbor's kid busted a pipe which flooded our apartment. Took less than 2 weeks to be reimbursed.
Zaac
Great service
My first time claiming on house insurance. I've heard nightmare stories all my life but this was really straight forward. I had damaged my vinyl flooring after moving my sofa. I put in the claim, provided evidence and a quote from a local flooring company to replace and my claim was approved. Thanks Tania for making it such an easy stress free experience.
Brianna
Lemonade didn’t give me a hard time on…
Lemonade didn’t give me a hard time on anything when I submitted my claims for an emergency surgery for my dog. They were great and fast! Gave me something less to worry about so I could focus on my dog and his recovery.
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