Lemonade Review
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Reviews 4397 
Wilfrid McIntyre
Lemonade very quick to pay claims
Lemonade very quick to pay claims
Sebastian Kleiner
Excellent
Excellent. This is how you want to get insured.
Kylie
Affordable and customer service is…
Affordable and customer service is amazing!
KURGON MAYERS
Really helpful team and swift resolution
Really helpful team and swift resolution
N Patel
Brilliant when it matters most
Had a burglary at my parents house in November. They're both in their mid 80s and understandably were a both shocked by the incident which happened when they were out at a 90th birthday party on a Saturday evening. They very rarely go out and this made it feel worse and it was important to try and mitigate the trauma of handling the after effects and things they'd need to do. Luckily Im their son and able to help on the night by getting glazing and reporting to police and handled everything on their behalf including letting Lemonade know. I felt the need to get the house straight and back to normal quickly would be essential for them to get through the intrusion and called glazers to fix not knowing if we're following procedure or would render the expense not recoverable due to T&Cs etc. I called Lemonade who were closed until Monday so initially felt this might be an issue id have to deal with later. On Monday, I spoke with a claims handler, tesh and he was both extremely empathetic, courteous and efficient in his handling and simply asked i email him with damage and losses. No forms to complete, just good old fashioned request for information in an email. I mentioned we hadn't fully assessed the losses as the SOCO forensics team had requested they review the room ransacked for evidence. Tesh understood and didnt try and push me (or my parents) at a time which was traumatic and delicate. When eventually we provided Tesh with details, the information wasnt organised as it was jewellery bought in India years ago and watches which were a present to them. I didnt even know at first the model of watch but gave Tesh all I could garner together. Within a week we'd had payments made by Lemonade reimbursing my parents. The payments didn't need to be chased at all and all was done by call or simple email. My parents have lived for over 40 years in the house with no crime, paying for insurance and Lemonade made the process easy and without stress. I couldn't have asked for anything more. Well done.
Kate Moss
Super simply and easy…
Super simply and easy to file a claim with a speedy response.
Donna T
Absolutely fantastic service
Absolutely fantastic service from lemonade. After my child hit our tele purely by accident due to playing on his VR headset. I filed a claim and within 3 days it was settled bearing in mind this was over Christmas.Honestly can’t fault this company at all and Tania who dealt with it was brilliant. If you’re looking for building & contents insurance which is what I have with these I can’t recommend them enough and have already told family members for when their policy is up for renewal. I know some reviews mention having to do a video of what’s happened but honestly it’s nothing to worry about at all it’s literally just to explain what has happened and how it happened.
Carlos
A+++ insurance Excellent service
A+++ insurance Excellent service
Hector
Great support and quick response!
I accidentally damaged the induction hob in the house where I live as a tenant. I submitted a claim through the app and they contacted me right away. Shortly after sending the purchase invoice for the induction hob, they confirmed that it was covered by the insurance and reimbursed me. I was assisted by Wandhana, who was very quick and attentive throughout the process.
Matthew G. Dutil
Very easy and user-friendly claims…
Very easy and user-friendly claims process! Our claim went through super fast—we’re really impressed, especially compared to other pet insurance companies we've tried. Highly recommend!
Anthony Galliphant
Put an accidental damage claim in on…
Put an accidental damage claim in on the 10th dec . Replied to all correspondence from Matt . Matt dealt with my claim and everything was sorted and settled today the 12th of dec. I would recommend lemonade to anyone a very understanding company and everything went smoothly and sorted super quick . Thankyou Matt for being so helpful
JQ
Lemonade insurance saved my cat
I have had Lemonade insurance for my two cats for a year and a half now and it has been excellent. They are super affordable and it is very easy to file claims. Recently one of my cats needed emergency surgery which resulted in a very large bill ($10k+), lemonade covered it with no issues which saved my cat. I will be a lifelong customer.
Shaun Shouldeen
Lemonade is easy but basic
Lemonade’s technology simplifies and reduces stress for insurance purchasing, but its reliance on AI chatbots may hinder personal insurance needs. The lack of human interaction can be problematic when encountering complex issues that the AI cannot resolve. Additionally, the user interface’s simplicity may be limiting, particularly for more specialized insurance policies such as homeowners or vehicle insurance. Our experience with homeowners insurance was unsatisfactory, prompting us to switch to another carrier for both our vehicle and homeowners policies.
Jane Paterson
Great insurance company
A stressful situation made much less so by Tesh at Lemonade. We had to claim on both buildings and contents insurance due to water ingress. Tesh was very helpful right from the beginning, can't fault the service.
Kairy Le
Flood Claim Quick and Efficient
Carla was my claims handler. She followed up and provided information promptly within 1 to 2 business days. Upstairs neighbor's kid busted a pipe which flooded our apartment. Took less than 2 weeks to be reimbursed.
Zaac
Great service
My first time claiming on house insurance. I've heard nightmare stories all my life but this was really straight forward. I had damaged my vinyl flooring after moving my sofa. I put in the claim, provided evidence and a quote from a local flooring company to replace and my claim was approved. Thanks Tania for making it such an easy stress free experience.
Brianna
Lemonade didn’t give me a hard time on…
Lemonade didn’t give me a hard time on anything when I submitted my claims for an emergency surgery for my dog. They were great and fast! Gave me something less to worry about so I could focus on my dog and his recovery.
sadness face
updated
Edit: although this review was an honest one, I have since learned more about Trustpilot's business practices, and do not wish to participate in them. Thank you to Lemonade for your level-headed response to my feedback, despite my grumpiness. I will probably delete this review entirely after a few days.
Rebecca
Being cheeper doesn’t make it easy
The terms and conditions to have heating on constant at 15c is ridiculous and an electrical check every 3 years when that’s not the regs, they are every 5. Now I’m being asked to provided evidence of items above 2k which should take a few minutes. This is not a two min job if you have to take your items for an appraisal which is another expense. This is the worst insurance experience I’ve had for last 20 years! Edited 17th December:- I cannot fault the customer support, whom were great at resolving my complaint.
Liam Charles
Great helping me with my claim for the…
Great helping me with my claim for the couple of weeks with the questions and only downfall is my lost bracelet was worth more and I didn’t really understand the value of single item insurance but I will get that changed so I’m actually covered for more going forward thanks again
Dan
5-Star Review for Lemonade Pet Insurance
I’ve used Lemonade for my pet insurance for a while now, and after filing multiple claims with them, I can honestly say they’ve been nothing but professional, transparent, and easy to work with. Every claim has been handled quickly and clearly, with no runaround, no changing requirements, and no scammy behavior like I’ve experienced with some other insurance companies. Lemonade actually makes the process simple — they tell you exactly what they need, respond fast, and treat you like a real customer instead of trying to avoid paying out. It’s refreshing to deal with a company that does what it says it will do. Highly recommend Lemonade if you’re looking for reliable and trustworthy pet insurance.
Joe Gorner
Very happy with the service provided by…
Very happy with the service provided by lemonade and matt who handled my claim worked very fast to get it solved!
Bence Király
They help a lot, and reply quick.
This was the first time when i needed to cover something, and i was a little bit scared, because i thought this a difficult process. But they helped me a lot and reply for my email as soon as possible. So i recommend Lemonade for everyone.
muhammad shafqat
Rene handled my claim with impressive…
Rene handled my claim with impressive efficiency. Only a few short answers were needed from my side, and the claim was approved within two days. It gave me real peace of mind during a stressful moment when my apartment handover was right around the corner. Highly recommend this insurance and especially Rene for professionalism and support.
Rachel
I’ve told so many of my friends with…
I’ve told so many of my friends with dogs about this insurance. You guys do a great job communicating with me and everything is so fast, easy, and efficient! I really appreciate what you all do!
Jason
Easy fast kind
Easy fast kind
Louisa
I love this company so far
I love this company so far! I’ve filed 1 claims and got a decent amount back and it was an easy process. I have a different insurance for my oldest animal and Lemonade has made things more simple and accessible in comparison.
Omar
Making a claim is extremely easy and…
Making a claim is extremely easy and the response is fast
Denis Jaquez
Reliable and affordable
Having Lemonade insurance for my pet gives me peace of mind knowing that she is covered from getting her anual shots to emergencies. It is affordable and I don’t have to worry about unexpected vet bills.
Brianna C, NYC
Simple and time saving
The app is incredible simple and time saving. It takes only a few minutes and the information is all there for an easy claim input.
Baris Can Kara
Engaging team
Engaging team, helped me throughout the process and closed the claim in timely manner
George Jimenez
The experience was so seamless
The experience was so seamless . And the customer service even though it’s all through text and chat is awesome.
Jesus
100% Satisfied
Quick and excellent customer service!
Kylie
Easy
Easy, quick &user friendly
YOUR NAME
Very fast reimbursement
Very fast reimbursement
Tony
The claim process was very easy...my claim was expedited quickly
The claim process was very easy...my only suggestion would be a section where the insured can add some comments to the claim that may not be covered by your claim process
Tammy
Easy to file a claim
It was super easy to file a claim. The response time to receive the reimbursement for the claim was quick!
Thilo Schöndienst
Smooth process, fair settlement, and great support
I had a very good experience with Lemonade. The claim process was straightforward from start to finish, and the settlement I received was fair. Communication was clear and fast, and everything moved along smoothly. The only aspect I’d improve is the way documents are uploaded. When adding something like a PDF receipt, I had to email it and then wait for the app to confirm it was received. An in-chat upload option would make the process feel more seamless. Aside from that, everything worked well, and I’d happily recommend Lemonade based on this experience.
Lizeth
Super fast process
Super fast process, overall really loved how easy it was and I’d definitely recommend it to everyone!
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