Lemonade Review
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Reviews 2107 
Sarah Estep
We will be sticking with Lemonade!
I got Lemonade thinking we would never have to use it. Then our dog got extremely sick and we were terrified! We couldn't afford the vet bills we knew were coming, the last thing you want to worry about during a horrible time like that is money. We just wanted our little Charlie better and used bill money to cover it. We prayed Lemonade would come through but we were nervous. The app made it easy to file our claim and Lemonade reimbursed us in about a week!! We highly recommend Lemonade and will be sticking with them!!!!
Enes Eryılmaz
Stolen Bike Parts Claim
Very quick turnaround and no delays in payment after making sure the claim is valid. No unnecessary steps and they only asked for the most relevant documents & proofs. Thank you very much Lemonade.
Dawn
Easy Breezy
It is so easy to put in a claim and as long as you have your detailed receipt from the vet there are no issues! I have put in two claims on our dog and they were both handled quickly and we got way more back than I expected! Thank you, Lemonade, for making the process so easy and affordable!!
Natalie
Very simple process to submit a claim
Very simple process to submit a claim. Very rewarding to get the reimbursement after our emergency vet trip. I recommend getting this insurance! It helps!
Rob
Pet care payment is easy
Took about 5 minutes to file a claim for pet vaccinations. Funds posted right away.
Matthew Panek
Very easy, automated claims service.
Hit the button, scanned the invoice, and they wired the money a few seconds later. Very easy.
Ryan Grunow
Great value
Great value, hassle free claims process and app works very well
Nicole
Quick and easy
I’ve got my reimbursement instantly after submitting my invoices . Quick and easy!
KS
Ease of use
It was very easy to file a claim and submit receipts. My claim was quickly approved and payment was received in less than a week easing some of the stress of dealing with pet injuries
Ryan Lacy
Not too expensive and fast service
Not too expensive and fast service! So helpful with expensive bills.
Nicol Hay
BY FAR...the best pet insurance
BY FAR...the best pet insurance. Easy to sign up. Affordable and they paid me back the same day I submitted my claim. AMAZING!!! Highly recommend.
Allison
Very easy
Very easy - best pet insurance we've used. Got reimbursed fairly and quickly
Max Hadj
Really Easy, Quick, Good Value
I was living in shared house where my personal belongings weren’t covered in the insurance. Making a policy is very easy and reasonably priced for all the essentials. It’s hard to find a good policy for under £100. I made one claim which was investigated and paid out. After leaving the shared house, I found it incredibly easy to cancel my policy and they even refunded part of my policy as I cancelled a few months earlier. Overall, easy, quick and convenient all round and the cost is just an added extra. I’d recommend anyone in shared housing or student housing if your policy doesn’t cover already.
Pam
Lemonade has been amazing over the last…
Lemonade has been amazing over the last 4 yrs Ive had them. Customer service is fantastic and claims are paid instantly. I really love them but the recent $40 increase is rediculous as far as Im concerned. I am now expected to pay $100 for accident only ins. I have a $250 deductable with 90% coverage for my 8 yr old yorkie. I could see a $5 or$10 increse a mo. But a $480 increase per yr, seriously?!. Better to put this money aside. Most people cant afford $1200 per year for accident insurance for their pets and its heartbreaking to not have this coverage. Thankfully there are other companies that are half the price for the same insurance. Im paying half price for a $100 deductable and 90% coverage with added help with shots and exams. Short of the unreasonable price hike, they do take care of their customers and claims. They're 5 stars for claims and customer service but 4 stars due to their outrageous price hikes.
Melissa
Claims
Fast turn around time for claims and excellent customer service.
Brandi
Easy and convenient
Always super easy to file claims, and I get reimbursement in a timely manner. Everyone I’ve talked to has been very knowledgeable and helpful.
Penni
It was so easy to make a claim…
It was so easy to make a claim and the representative was caring and sympathetic as well as efficient.
Laura
Great easy to file a claim
Great easy to file a claim
Jay
Very easy to navigate and very prompt…
Very easy to navigate and very prompt in having an answer about when $ was covered or not. The $ was put in my checking account almost the same day
Patrick
Policy hikes and lack of transparency
Policy hikes and lack of transparency. I have had no claims yet my policy has been hiked $1000+ a year. My mortgagee changed as well and I was contacted months later after advising Lemonade of this change. Very unhappy with this service.
Gabriel Risse
Just go for it, they are good
Might be stressful to do everything online but when we needed them they were there, super fast response, friendly and solved all issues. Clearly recommend them!!
Kay
Needed Some Clarity in the Beginning
A little confusing for me on my first claim. I was able to grasp it the second time.
Courtney
This insurance company is they…
This insurance company is great they are sweet and very attentive to your needs.
Sandra
Lemonade reimbursements are quick
Lemonade reimbursements are quick. It is so easy to send invoices online!
Dennis
It was very easy to do
It was very easy to do. Got our money fast.
Jay
I always find this process to be a…
I always find this process to be a breeze. Reimbursements are easy to submit and are fulfilled very quickly.
João Pinheiro
Excelente costumer service
Excelente costumer service, super fast response. Can't recommend Lemonade enough.
Azzi
Quick and Easy
Everything was very easy to do, not to mention how FAST they worked on the claim. Next day it was approved, that’s what I like! I will continue to use Lemonade for my fur baby and my future fur babies. I can’t wait for auto to be available in my state so I can bundle up! :D
Michelle Taylor
Getting reimbursement for my dog’s…
Getting reimbursement for my dog’s yearly checkup was so easy and only took minutes. Money was put in my account immediately after uploading invoice.
Jorge
Smooth process
Pretty easy to use interface, made the claim easily online and got my refund a couple days later
Isabel
This insurance is really great
This insurance is really great. the app is easy to use and really helpful.
Kerri
Immediate reimbursement after…
Immediate reimbursement after submitting my claim!
Michele
Very quick responses when I filed tow…
Very quick responses when I filed tow claims! Great! Michele
Sally
efficient
efficient, easy to submit claims
Kelly
After our emergency room visit
After our emergency room visit, I can't express enough what a relief it was to immediately know from lemonade that I was covered and cared for. Getting a vet bill while you're distressed for your beloved can be a compounded weight but Lemonade made it so simple and FAST! My bill wasn't as daunting and I was able to make better decisions for the health of my pet knowing I was covered.
Michelle De Leon Hoang
Lemonade app has been easy to use and…
Lemonade app has been easy to use and very responsive. We are really satisfied!
Melissa M.
Fast, responsive claim service!!
I’ve had a pet policy with them for 2 years. Filed my first claim recently, and it was so easy. And fast! It was all handled over chat and I got my reimbursement within the claim/chat process. I wasn’t expecting that! Happy I chose this company for our pet insurance needs.
Kirsten
Glad I switched to Lemonade
I had another pet insurance company and recently switched to Lemonade. This past week I had to file a claim. I was very pleased with the whole process. The online claim was very easy to navigate and someone responded to the claim immediately. I had money deposited into my account within 5 days. Fortunately my fur baby is doing much better as well.
Nikki
Quick response time and very helpful
Quick response time and very helpful
Waka
No longer afraid to go to vet!
Recently our cat had to go to vet and ER due to urinary issue. I am so glad we have Lemonade insurance because the process was easy, helpful and prompt. I am no longer afraid of going to vet because we have lemonade and this supports my cat’s well-being!
Morena
It's so easy
We are using Lemonade for over a year now and had two claims recently. They handled everything very quickly and professionally.
Henry
Easy to claim!
Easy to access, Easy to claim!
Nanny Franny
SIMPLE AND EASY
Lemonade is clear on concise. Understanding coverages and making a claim couldn't be easier.
Matt
Easiest claim of my life
I had to file a claim with Lemonade recently, and I was honestly surprised by how easy it was! The whole process took just a few minutes on their app, and it walked me through everything step-by-step. If you want an insurance company that's straightforward and customer-friendly, definitely go with Lemonade!
Emily
Super happy with how easy it was to…
Super happy with how easy it was to submit a claim and how I didn’t have to talk to anyone in the phone. All reimbursements went straight to the bank easily , very satisfied!
Kim
Great insurance for my dog!
Easy to submit a claim. Quick response. Great communication throughout the process. Friendly and professional team. Affordable. Thank you!
Wade Gomes
Easy to submit a claim and a quick…
Easy to submit a claim and a quick approval
ZOILA
Happy Pup Mama
I've had Lemonade for about a year or so now, and was hoping it was a frivolous purchase. Unfortunately, my pup got hurt and I had to have an expensive procedure. Lemonade was able to reimburse me for about 60% of the total cost which was great. One thing I wish could be covered that isn't is the emergency visit itself. Given that the purpose of insurance is for emergencies, it's a bit counterintuitive that Lemonade covers everything used or prescribed during the visit, but doesn't cover the visit itself. In my case, I don't live in a major city so my emergency visit cost itself was almost $350. Alternatively, maybe Lemonade should have a higher tier cost plan that covers 100% excluding the emergency visit cost - had that been the case then they would have actually covered around 85% of my bill. Outside of that, the process was incredibly simple and took less than 5 minutes to complete the paperwork. I got my refund within 5 days. Thanks, Lemonade!
Stacey
The best pet insurance around
The best pet insurance around
Viviana
I love it!
I love lemonade, it’s easy and convenient! I highly recommend it!
GA
Easy to deal with.
Easy to deal with.
T. Dauer
More Great Service from Lemonade(!)
Generally easy to submit a claim via my cellphone, although there were a couple of minor speedbumps with the selfie photo action. Fast response was greatly appreciated.
Bruce
Paid my dogs accident claim very…
Paid my dogs accident claim very quickly. Highly recommend!
Callegari
Easy and Clear
The Claims Experience Advocate made the process of filling a claim very smooth and stress-free. Their explanations were clear and their guidance was helpful.
Jack
EASY, EFFICIENT & Awesome!
It's so redeeming as a human, to have a truly great customer experience from time to time and I have got to say that Lemonade has provided that -- both at my previous rental (where I didn't have a claim, buy buying was a breeze), and at my current rental where I DID have a claim and they handled it EASILY and EFFICIENTLY. Awesome! If you are considering different providers, I highly recommend Lemonade to you and to anyone I know!
Anonymous
Easy to use and fast claim processing
Relatively affordable compared to other pet insurance companies
Hyo
Easy claim
Easy claim, clear benefits and always reachable customer Service. Amazing so far!
Erlinde
Lemonade is great!
Lemonade is great - prompt responses, very easy to use interface/app, friendly, helpful, overall excellent!
Carol
Quick and Responsive
Very quick to respond, easy to navigate and received reimbursement the next day.
Amy
Amazing and quick payouts
Service paid insurance claim out instantly! Was amazing.
ron story
Everything went well,very smoothly.
Everything went well,very smoothly.
Mark Mckinley
Very misleading but resolved quickly
Made a claim after my dog tripped me and caused me to drop my laptop. The claim was rejected as 'damage was caused by a pet', which they say isn't covered. They referred me to page 8 of the policy which states that pet damage isn't covered and gives examples of a pet scratching or chewing something. I explained to them my dog hasn't physically damaged anything, and that I was holding the laptop, I dropped the laptop, therefore I am responsible for the damage. They won't have it stating they use proximate cause when dealing with claims, there is no mention of this in the section they referred me too. Further into the policy, page 11, it explains they cover damage caused by most small pets as long as they're not listed on the dangerous dog register. Their policy is very misleading, not clear, and worded in such a way that it can be used to favour them. I have raised a complaint and will take this to the Insurance Ombudsman if necessary. I am hoping an amicable settlement can be reached from my complaint and will update this post again as I hear anything. Be very careful, I had legal cover, standard cover, accidental damage cover etc....you are not covered as much as you think or for what you think. UPDATE - I'm pleased to say that Lemonade listened and acted accordingly. My claim has been settled and as a result of my complaint they have made changes to their policy wording. Although I had issues, I must say the sign of an excellent company is when it listens and takes action. Well done Lemonade. As a result I have updated to 5 stars.
Ajay Kumar
Over a year with Lemonade and it's excellent
I am using Lemonade for an year now and it's really good. I filed a claim and got approval within two days. It's not really expensive as well. I like the process and ease of communication. Just be honest and everything will be all right :)
Luke A
Insurance made easy!
I had heard about lemonade from a friend so thought I’d try them. It was so easy to get a policy with the chat, at a really competitive price. Then adding my valuable was really simple, and I even spotted an issue on the site which support were great to resolve.
De Pallier Gerber
Great no fuss insurance
Great no fuss insurance. Everything is handled digitally and their support is prompt and effective. It’s rare to see insurance companies with a good rating but lemonade deserves it.
Laird Mph
I dealt with John today in relation to…
I dealt with John today in relation to my claim. He was without any doubt the most professional and honest insurance person I’ve ever had experience with. Lemonade's processes from start to finish were easy and quick. Thank you
Maribeth
Quick to respond
Quick to respond Easy claim process Quick reimbursement
Kensi
When
When i make a claim, responds doesn’t take long neither refunds!
Radoy Georgiev
Quick response and a positive…
Quick response and a positive resolution did it for me :-)
Phyllis Smith
Perfect Experience …
The attention received after submitting claim. It was immediate, thorough and responsive. The claim was paid virtually after I submitted it! I had an additional question and it was answered without delay.
Tony
Honestly the best pet insurance ever
Honestly the best pet insurance ever. Transparent and fast claim, and great customer service. Coverage is exactly as states with no excuse here or there. Have been a loyal customer for 3 years with no issue at all!
Lauren
Easy to file and fast turnaround time…
Easy to file and fast turnaround time for approval of claim
Maggie Owens
The jury is still out…
The jury is still out on whether going with Lemonade was a good idea. I was disconcerted to learn that after answering all the questions, I won’t get my insurance for another week. Why? Their lame excuse is that there is severe weather in my area… “be careful out there.” Are they kidding? The weather is fabulous. No idea why they want me to wait a week.
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