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Lemonade Review

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Reviews 2454

Melissa

2024-11-03

Always a great experience!!

Always a great experience!!

Kristin

2024-11-03

Great customer service

This was by far the easiest claim process I have ever experienced. Great communication and wonderful customer service. Thank you!

Stephanie

2024-11-03

Quick and easy claims.

Quick and easy claims.

Remy

2024-11-03

These guys are great

These guys are great. The claim filing process is very smooth and easy to use. It feels personal, compassionate, and ethical—like I am actually being supported by my insurance company, rather than being set up to say the “wrong” thing. They’ve helped a lot with my puppy who got an unexpected injury. We love Lemonade.

Elidian

2024-11-03

Great service

Great service

Michael

2024-11-03

Happy to be a client

I continue to be impressed by lemonade and its staff. Their communications are cordial and timely. My claim was settled within a week, they are everything you would want in an insurance company.

John

2024-11-03

Great and easy process!

Great and easy process! Thorough communication.

KASSIM/HAYATT SEIYNA

2024-11-02

Coverage is not enough to cover pet car.

Coverage is not enough to cover pet car.

Jason

2024-11-02

Quick and easy

Quick and easy to submit a claim and receive reimbursement.

Jessica Taylor

2024-11-02

The claim process was extremely simple

The claim process was extremely simple. Uploading my documents was easy and my claim was approved within 2 minutes. The reimbursement was in my bank account by the next day. I'm so glad I chose Lemonade for my pet insurance!

Holly

2024-11-01

Best insurance company!

Lemonade is super quick with claims and everyone I’ve worked with has been so kind. I recommend lemonade to everyone!

Winston the Great

2024-10-31

Pet coverages could be higher

Pet coverages could be higher. But the service is pretty smooth. No complains.

Sue S

2024-10-31

Excellent insurance

Excellent insurance! I’ve tried others and was very disappointed. I have never had a problem with a claim. The policy is written very clearly and concisely so you know that what you see is absolutely what you get. The claims process is quick and easy and the claims specialists are very friendly and helpful. I recommend Lemonade to everyone I know that has a pet!

Kara Longmire

2024-10-31

Fast and Easy Pet Insurance

I've used Lemonade for pet insurance for my two dogs - a Springer Spaniel mix and an English Bulldog. While the premiums are expensive for the bulldog (iykyk) my experience using Lemonade to file claims has been very easy. I typically have a response within moments and a reimbursement in my bank account as fast as they can get it there. It's nice because I just pay my vet out of pocket and am able to not hassle with copays and billings and whatnot like people medical insurance. Lemonade is really straightforward. As far as the policy is concerned, I've shopped around (even including my employer) and this is really a great comprehensive policy at a decent price. I'll keep Lemonade as long as they'll have me!

Samantha

2024-10-30

Quick claim submission

My experience with Lemonade has been wonderful so far. Submitting claims is very easy to do on the app. All I have to do is submit supporting documentation from our vet visits. The money is deposited into your account and it’s as easy as that.

Jessica

2024-10-29

Lemonade has always been easy to use…

Lemonade has always been easy to use and fast in providing me with my reimbursements. They are also affordable and available on my smartphone, so I can post receipts for pet insurance right after the purchase is complete.

Sean Turner

2024-10-29

very reasonable for home insurance

Just joined very reasonable for home insurance when compared to companies like close-swinton. Quick and easy to take out policy and if you share a link with friends you get money off as well. Please with it so far :). It's the octopus energy of home insurance.

Manuela Tapia Thiermann

2024-10-28

Nett und efficient.

Nett und efficient.

Sanjay

2024-10-28

Quick processing and reimbursement of…

Quick processing and reimbursement of claims

Nilson

2024-10-28

Absurdly quick claim approval

I had 2 stolen packages at home, 1 of them of moderate value. After making the police report, It took me a few minutes on their app to submit all the details and the home contents insurance claim was approved in 6s. I was impressed.

Taylor

2024-10-28

I like how affordable it is and how…

I like how affordable it is and how quickly I get approved and paid back for claims

Erin

2024-10-27

Filing a claim was super easy

Filing a claim was super easy. The team approved my claim in a timely manner. Everyone was helpful and effective.

Lang

2024-10-27

Love the App

Love the App. Great UI. Fast response

Lore

2024-10-27

Easy to understand and follow and…

Easy to understand and follow and provide a quick response.

Amanda

2024-10-27

Easy, fast claims processing with friendly employees

It’s so easy to file a claim in the app. Claims are reviewed quickly and money owed is transferred fast. Communication is strong and even included a very funny gif that made me smile.

Anthony

2024-10-26

It is just such a simple process and…

It is just such a simple process and brilliantly done. Exceptional customer service is so rare these days and lemonade is as good as it gets.

Govind

2024-10-26

Easy to file claims which are quickly…

Easy to file claims which are quickly adjudicated.

Teri Thomas

2024-10-25

I just submitted my first claim

I just submitted my first claim and it was so fast and easy. A click here and there, submitted my veterinary invoice and viola, Lemonade reimbursed me within minutes. It was all very straight forward. I wish MY healrh i surance were so straight forward! I'm glad I went with Lemonade for my pet insurance needs!!

Jess Orman

2024-10-24

Good contents insurance

Used for insurance on my laptop. Laptop ended up getting damaged and I had to claim. Was fairly easy with the app and got compensation so nothing bad to say about this company:)

Valery Tsirulnik

2024-10-24

Affordable

Affordable. Good customer service

Rhonda

2024-10-24

Quick Claims Process

Claim was processed quickly. Very easy and consumer friendly experience

Hannah England

2024-10-24

Easy to use app

Easy to use app, just had to input info from my vet’s receipt and my claim was processed instantly. Very useful!

Linda

2024-10-24

App was easy an the staff to talk to…

App was easy an the staff to talk to them was a very good experience

Maddie

2024-10-21

Insurance Made Easy!

Enrolling in rental and pet insurance with Lemonade is the best 'adulting' decision I've made. Signing up was easy, and the automated forms were a breeze. Because of the clear communication and navigation in the app, I know exactly what I'm covered for and how to access benefits. Submitting a claim takes minutes and is actually an enjoyable experience! I rave to everyone I know.

Mary

2024-10-21

My claim was processed in a timely…

My claim was processed in a timely manner and with detailed explanation of the payout of my claim.

Eeeezzzz

2024-10-21

Very satisfied!

This is the first time ever to write a review at Trustpilot, and for a good reason! I have been a customer of this company for more than a year and it has been always a surprise how fast and helpful their response has been! I am changing my address and getting a new co-tenant so there was a lot to be done getting a new policy and canceling the old one that the period will overlap with each other. They helped me through via email which was very fast and detailed so I could do it with step-by-step instructions. I’m very happy about their service!

Ally

2024-10-21

Best experience submitting claimed

Best experience submitting claimed! It’s so easy and convenient … will recommend it to anyone with a new puppy!

Jordana

2024-10-20

Lemonade is fast with responses

Lemonade is fast with responses. They care about their service and doing their best. Most important, they care about my pet's health.

Susan

2024-10-19

Excellent customer service

It was very easy to process my claim for reimbursement of my vet visit on-line. The funds were received into my bank account the next day. Also, the staff at Lemonade have always been prompt in responding to any of my questions. The Company’s efficiency and customer service is excellent.

AM

2024-10-19

Quick & easy experience!!

Quick & easy experience!!

Gerri

2024-10-19

Entering a Claim for fast and easy I…

Entering a Claim for fast and easy I was done within minutes and money in my account.

Pouné Saberi

2024-10-19

User friendly process

The app is intuitive and easy to file a claim. For routine things, the reimbursement is immediate.

Curtis L

2024-10-18

I recently had a fantastic experience…

I recently had a fantastic experience with Lemonade’s pet care reimbursement process. Filing a claim for my Pomeranian’s vet visit was incredibly easy through their app. The process was quick, transparent, and user-friendly, with clear instructions at every step. Within just a couple of days, I received a prompt notification that my claim had been approved, and the reimbursement was directly deposited into my account. It’s comforting to know that Lemonade makes caring for my pet financially manageable, and I highly recommend their service for any pet owner.

Callaway

2024-10-18

As a person who knew nothing about…

As a person who knew nothing about insurance, Lemonade explains everything in a way that makes sense & im always able to get an answer for my questions. The AI aspect of it is surprisingly Not Annoying (like AI sometimes can be) and it feels like I’m having a real conversation with a respectful helpful person, but much faster! Lemonade is a great place to start as a young person getting renters/car/pet insurance. And the prices are great

Tiana

2024-10-18

Easiest insurance claim I've ever made

Easiest insurance claim I've ever made

Mike

2024-10-18

great job

The people are knowledgeable and know how to treat the individual on their problem

Justin

2024-10-18

Amazing Pet Insurance

Every claim has been a breeze. Every claim has been processed in seconds.

Nicole

2024-10-17

Great experience

Very fast and easy to use.

Heather

2024-10-17

I love Lemonade Pet insurance

I love Lemonade Pet insurance. It is very quick and easy to submit claims and I receive reimbursement quickly. I would highly recommend Lemonade!

Morgan

2024-10-17

They helped me out a lot and I got my…

They helped me out a lot and I got my refund back quick!

Ariel

2024-10-17

Great service, easy to follow

They are very prompt on there messaging system. Everything is always in order, great renters insurance and pet insurance at reasonable prices

Sean

2024-10-17

Best insurance ever

They work super fast and efficient.

Angelina

2024-10-17

Super easy to use and understand

Super easy to use and understand. The app works great, reimbursements arrive very quickly.

Geri

2024-10-17

Lemonade pet insurance

After a large vet bill I looked into pet insurance. Lemonade has made it easy to access and file claims. Lemonade covers a lot of vet necessities and puts my mind at ease knowing I can afford my pet’s care.

Maria Orsich

2024-10-15

Couldn’t be satisfied more

I’m a client of Lemonade for several years now, and I couldn’t be satisfied more. Every time it’s a fast and easy procedure, very polite and welcoming customer service, fair and supportive case reviews.

Alex

2024-10-14

Major improvement to service

My first time filing a claim with Lemonade, in 2023, was a total nightmare. I had to fight a denial because it was labeled as a pre-existing condition. The claim I just filed at the beginning of October 2024, was incredibly easy. Thank you for improving your service. Thank you for helping me give Anubis a chance to fight and enjoy life again.

Timothy Tjen A Looi

2024-10-14

So fast.

Lemonade did great. The interface is intuitive and they process extremely quickly.

Kb

2024-10-13

Very easy claims process

I was easily able to find my policy in my email and account, easily make a claim and was quickly paid for the claim.

Jack

2024-10-12

Working with you has been quick and…

Working with you has been quick and painless

Jillian

2024-10-11

I recommend lemonade pet ins

I am a big fan of lemonade pet insurance. They continue to cover our pets medication and filing claims feels honest and reliable. I recommend this pet insurance and feel like I trust them. They have covered every incident we have had and use simple language you can understand!

Bharat Baldwa

2024-10-11

The claims process is so easy and love…

The claims process is so easy and love the app

Krystal Cantu

2024-10-11

Great experience so far

Really appreciate Lemonades promptness when it came to processing my claim. From processing to payment it was just A couple short days. Thank you Lemonade For making it possible to take care of all of my babies Health needs

Aggelos

2024-10-11

Very Helpful

Quick replies, very cooperative, almost refunded the whole ammount.

kimi

2024-10-10

When my dog was sick and undergoing a…

When my dog was sick and undergoing a GI workup, Lemonade was fast and easy to use. I am very pleased with their responsiveness.

Emily

2024-10-10

I’m a very low income household and…

I’m a very low income household and hadn’t realized the cost of veterinary care has skyrocketed in the last 10 years, so this insurance has been very helpful.

dustytrissy

2024-10-10

Easy, honest, and Efficient

Their app makes things very quick. I can get a claim out to them, submit my documents, and move on with my day while they handle the rest. They keep me up to date with the progress, and I have never had an issue.

Patrick

2024-10-10

It was pretty easy to file a claim when…

It was pretty easy to file a claim when our cat needed blood work done. Got half the cost of the vet bill paid the next day.

Jose Armida

2024-10-09

Insurance that works

At the beginning I just couldn’t submit a complaint via the app (which is the only way of doing it) - however, a human (Rene) contacted me and treated my claim super quickly. My theft package covered my two bikes and my stroller. Thank you lemonade

Don

2024-10-09

Great Company that stands by their word

Great Company that stands by wh

Crystal Shilling

2024-10-09

Amazing service!

I am a new customer & have enrolled two of our fur babies. I have only filed one claim so far and the process was super easy, quick & efficient. I received reimbursement for an exam/annual visit within 3 business days which posted immediately to my bank account.

Erica

2024-10-07

Fast and easy claims

My dog recently was diagnosed with seasonal allergies so bad he needs allergy shots every 6 weeks. The process to submit a claim is super easy. So easy that I was granted my refund almost immediately after filing the claim. I am so happy I chose Lemonade as my pups insurance company.

Katja Ferland

2024-10-07

Easy peasy

Easy peasy Fast response and refund

Sommer Pikutis

2024-10-06

They are fast to refund

They are fast to refund, and very easy service to use.

Marley

2024-10-05

I’m not normally a review person

I’m not normally a review person, but I honestly love Lemonade. It’s extremely user friendly, very easy and quick to file a claim, and a portion of the money goes to a good cause!

Johanna

2024-10-05

Really loving Lemonade

Really loving Lemonade. It's so easy and well worth it. Great customer service, and smooth claim filing process. I'm just really happy all around so far.

ESTEPHANY

2024-10-04

They are efficient

They are faster, they are kind and that makes everything easier

Paulina

2024-10-04

Lemonade is the best Pet insurance

Lemonade is the best Pet insurance I've ever had. It's easy to use, affordable, and is extremely quick with reimbursements. When my pets get hurt, I can worry about them without also worrying about whether or not I can afford care. I'm so glad I bought this insurance.

Latifunisa Lilani

2024-10-04

Claims and Reimbursement

I recently filed claims for reimbursement for routine check up, vaccination etc. via the app and to my pleasant surprise the process was quick and easy and the refund was in my account within days. Thank you!

Phugoid

2024-10-04

Great and fast service!

Great and fast service!

Mrs R

2024-10-04

No hassle claim processing

Easy to submit a claim online, quickly assessed and approved.

Dario

2024-10-04

Best price and best service

Best price and best service! Had a claim and was easily solved

Michael & Mike

2024-10-03

When life gives you lemons - thank you Lemondae!!

As a result of a "Foster Fail" we welcomed Jupiter to our family - a 2 yr old 55lb German Short Haired Pointer with stomach and skin sensitivities. Over a year later, now 90lbs and amazing, he still keeps us busy with various vet appointments. Thank god we have Lemonade pet insurance to help with all of his vet visits and to keep the costs manageable. I only wish we had Lemonade with our 6 other dogs over the years.

Mary Rose Diefenderfer

2024-10-02

I'm so impressed!

Wow, what great and speedy service!

Fariba

2024-10-02

It was easy and fast to submit my claim.

It was easy and fast to submit my claim.

Nicole

2024-10-02

Lemonade and team are always so easy…

Lemonade and team are always so easy and great to work with!

Elizabeth

2024-10-01

Filing a claim was quick and easy

Filing a claim was quick and easy. The reimbursement came back fast.

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