Lemonade Review
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Reviews 2926 
Customer
Quick and easy claims, narrow view of preexisting conditions
Claims are super easy and fast to process. I've been a little frustrated at how they define preexisting condition (for example my dog developed a new, food allergy, and they won't cover it because he previously had a different environmental allergy), but other than that it's been pretty easy to manage.
customer
Excellent pet insurance
Lemonade pet insurance has been a life saver for me and my Bernese mountain dog. They make the process easy and fast. I highly recommend this insurance.
Tylissa
I love the speed of the entire process
I love the speed of the entire process
Carleigh
Simple and Quick
So easy to do and the payback for annual services is really good. Money was in my account within hours.
Jordyn
Super easy to submit claims and super…
Super easy to submit claims and super quick turnaround with reimbursement
Fran
very friendly
very friendly, very helpful, quick responses
corinne ransbottom
Claim for pet insurance went wonderful
I use this insurance for almost everything but I just had a claim to make for my cats pet insurance. Our visit was expensive but the insurance paid out about 1/4 of the total expenses which was great for what we got since it was a big visit with a lot to do.
Samiha
Kitty’s Annual Vet Visit
Filed a claim for my cat’s annual visit. Claim was reviewed & approved within minutes and the money was in my account within 2 days. I love Lemonade! I can make sure my kitty gets the care she needs without worrying about the cost. :)
caseyolee
They process claims quickly and I have…
They process claims quickly and I have never had an issue.
Siyeon Kim
It’s really great!
It’s really great!
Patricia
I am a senior citizen …
I am getting ‘up in years’ and have occasional difficulties using the app. There are times when I want to speak with a live person, but so far, I haven’t had to do that. I do my best in filing and the Claims Team is very intuitive, thankfully! Responses are very prompt. I am happy to have Lemonade on my side.
customer Erin
I have Lemonade pet insurance
I have Lemonade pet insurance. Just put in a large claim for an accident involving my dog. Lemonade process was fast+ efficient. I would highly recommend anyone with a pet buying Lemonade pet insurance! Totally worth it !
Gustavo
I love Lemonade because
I love Lemonade because It’s easy to use, and the app is very user-friendly. They recover the money right away and deposit it directly into your bank account.
Moises
I wish I found this insurance sooner
I wish I found this insurance sooner. Filing a claim has never been easier! Lemonade does most of the hard work and they always deliver what they promise. Thank you !
Rhonda Stiner
Easy to use app & proceed claims…
Easy to use app & proceed claims quickly.
Rachel Badre
Pleasantly Surprised
Everytime I interact with Lemonade I am pleasantly surprised. Everything is pretty easy and they seem fair and ethical.
Jared
A fantastic company that stands by its values
After recently adopting a new kitten, Ivy, after our two cats passed away, we decided to purchase pet insurance for the first time. I chose Lemonade and couldn't be happier. Only a few DAYS after it was activated, Ivy showed signs of illness. She was lethargic and gradually stopped eating. When I brought her to the nearby emergency vet, she was diagnosed with FIP, a life-threatening illness that used to be a death sentence for cats. Though treatment is now available, it's very expensive and hard to source. The initial vet bill climbed well over $1,500, and the the treatment will be at least $500 per month for the next four months. Despite the timing and the lack of documentation beyond the health check from her adoption, Lemonade was responsive and compassionate in their messaging, and simply asked that I provide any paperwork from the humane society and their contact information. Though the process took a couple weeks, the claim was just fully approved. Every person I interacted with at Lemonade was polite and understanding, and it feels like it's an organization that actually has integrity, something sorely lacking among many insurance companies.
Jolie
Just what we needed for our pup
Just what we needed for our pup
Pam
Lemonade makes filing claims super…
Lemonade makes filing claims super easy. There’s no paperwork to fill out, claims are reviewed within minutes and, if you are entitled to reimbursement, that’s processed quickly.
Isabella
Great for pet insurance
I’ve had pet insurance with Lemonade for 2 years. It’s very easy to use their app to see what’s covered and file claims. They always process claims very quickly too. Really great!
Taneil
Great insurance
Filing a claim is fast and easy and very convenient. Definitely recommend this insurance.
James Casey
The process and the app are easy to use…
The process and the app are easy to use and follow. Most veterinarians do not give notes on their receipts. Informing the vets of this beforehand might speed up the process.
Tiffany
My issue is the customer service and the AI bot
My issue is the customer service. I was having a very hard time understanding the person I was FINALLY able to talk to! Then all she could do was answer questions and NOT actually help me. I needed something simple that I was able to do with my car insurance company, the bank, and every other company that takes money from me...but in order for me to do this I would have to cancel my policy. That's insanely unnecessary and time consuming. I'm thinking of leaving, I've had them for YEARS.
customer
Lemonade is easy!
I have been using Lemonade for about two years for my Doberman Pinscher and I could not be happier with the service and ease of use. It's affordable and gives us some peace of mind were something to happen to our beloved pup. Filing a claim is beyond easy in just a few steps on your phone. Give them a try if you're on the fence about pet insurance.
Gina N
Easy to process a claim
Easy to process a claim. Reimbursement fairly quick
Hanin
Highly recommend for pet and rental insurance
I have lemonade for both rental insurance and pet insurance and have had the best experience. They have paid out everything I’ve ever claimed for and are so fast and responsive. When my bedroom flooded they were on top of it in making sure I was taken care of. They don’t try to argue their way out of a claim and are so transparent.
Ruben
Good service
Thank you for helping resolve my clamo swiftly
Andrew
Quick and Efficient
The app is user friendly and the service is very quick.
Oleg
Easy to understand pet insurance…
Easy to understand pet insurance policy. Easy to use iPhone app. When I had to submit a claim, I was a bit iffy about doing it with a bot, but it went without a hitch. The claim got reviewed and approved the same day. They manage to make a confusing subject and process very intuitive, and the company is fair!
Amanda
My dog had to have emergency surgery…
My dog had to have emergency surgery for an intestinal obstruction. Lemonade was amazing in getting me my reimbursement within 2-3 days. I love this company! Their app makes life so easy. Claims are made simple by logging into the app and uploading your receipts. Reimbursements always come fast without any issues! I would recommend them to all my friends and family looking for pet insurance.
Shelley
Great customer service
Great customer service Claims easy to file Reimbursement received quickly Worth every penny
Lauren
Super quick with the claims
Super quick with the claims. So easy. Great price
KK
easy and quick reimb for vaccines
submitting a claim for my cat’s vaccines and a wellness exam was very easy. “jim” in the app asked a few questions, i uploaded my invoice, and it was approved within a few hours and the money was already in my bank account the next day. i thought it was a little odd that they needed ssn with the bank info, but i had to freeze my credit recently anyway for something unrelated so whatever i guess. social security will probably be dismantled soon anyway.
Daniel
The professionalism
The professionalism, the speed how my claim was processed was fantastic!
Alfredo
Fast and easy!
The response was very agile and sending documents is very easy.
Tg
Easy support
Easy support.
Marissa
Easy claim submittal but lemonade still feels like a ripoff
Easy to submit a claim and it's immediately approved. I just wish you had better coverage with reimbursement for annual exams and vaccinations. Spending 550.00 at the vet and to only be reimbursed 150.00 after paying over 100.00 a month doesn't make any sense. I feel like they're ripping us off.
Celia
Easy to use and clear instruction for…
Easy to use and clear instruction for submitting claims
Emily
Quick and Easy
It was quick & easy to make my claim.
Adele
Always so easy to file a claim!
Always so easy to file a claim!
Marsha Wilson
Very helpful getting reimbursement.
Very helpful getting reimbursement.
Blanca
I love Lemonade.
I love Lemonade.. they are quick to respond and reimburse. The app is super easy to navigate too. Recommend 100%
Tiffany
Easy to file claims
Easy to file claims, but sometimes they need reviewed and I don’t always see if the reviewed claims are paid.
Leslie
Very satisfied
It's very easy to submit claims and claims are paid quickly.
Laurice
Fast and great service!
Fast and great service!
Susan
Kiva is an exceptional employee who…
Kiva is an exceptional employee who worked above and beyond to help us remedy our claim. We were contacted right away and everything was handled with kindness and empathy. When bad things happen it is good to know that someone cares!
Michael
Filing claims fast and easy
The ease of the app and being able to upload everything was so fast and simple. Got money back right away from our claims! Great service and super friendly.
Jenifer
Simple to use and very fast claim…
Simple to use and very fast claim processing.
Jasmine
Easy to file a claim!
Easy to file a claim!
Heidi
Love lemonade!!
Love lemonade!!! It’s been very easy to file a claim and the have paid all claims so far within 5 days by direct deposit. Highly recommend. We will renew our pet insurance with them in August!
Dana
filed a claim but very painful process
filed a claim and got a fast response. however when I emailed them again about questions regarding the payment I have yet to hear back. been several weeks now and pretty pissed about it. I’ve clearly been getting ripped off by this garbage pet insurance. glad to have canceled that because they clearly don’t want to cover anything. EDIT: after three painful weeks of asking for answers to my questions, I was finally properly reimbursed for what I expected. note to lemonade: if you put “please reply to this email if you have any questions” at the bottom of your claims receipt, you should respond when someone does in fact respond to the email with questions. I had to call in multiple times to get someone to finally take a moment to look at my questions.
CLEF
Excellent service, fast payment
Excellent service. Fast payment. Ideal.
Petra PP
Quick and smooth claim process
I have the Lemonade insurance for a couple of years now, I have a home insurance with an additional theft insurance. The app is easy to use, the policy is clear and the support team is great. Luckily until now I didn’t have to use it. Unfortunately my sport watch got stolen yesterday in the gym. I have submitted a claim and the whole process was very smooth. It was easy to submit, got a response on my claim almost immediately. Although having my watch stolen is a painful experience, but Lemonade made it a bit less bitter.
Marie
The service provided is fast and…
The service provided is fast and user-friendly.
Joy Alexander
This is the easiest claims process I…
This is the easiest claims process I have ever dealt with. Payment is fast.
Theresa
First time submitting a claim
First time submitting a claim. It was unbelievable how fast it was.
Michelle
I've had nothing but great experiences…
I've had nothing but great experiences with these especially John who has been extremely helpful every step of the way.
Tiffany
Very good experience
Very good communication and easy steps to complete the process, thank you!
Farhad Pazhouhan
You can easily and conveniently file a…
You can easily and conveniently file a claim, the employees are kind and friendly and follow up on the claim quickly, but some things are not covered by insurance, I wonder if there is a solution that covers all the claims?!
Susan
Excellent company
My experience was excellent with Lemonade . The agent who handled my claim was prompt, thorough and resolved, and paid my claim in a short period of time. Could not ask for better insurance company.
Tiziana
Smooth Experience, Fast Reimbursements, and a Useful Suggestion
I’m very satisfied with Lemonade and have had a great experience using their services. The app is intuitive, simple, and easy to navigate, making the entire process smooth and hassle-free. Filing claims is straightforward, with minimal complications, and in my experience, the reimbursement process has been generally quick. One suggestion for improvement would be for Lemonade to offer upfront coverage for medical treatments in certain cases. This would alleviate the financial burden on customers who might struggle with out-of-pocket expenses while waiting for reimbursement. Personally, I would be willing to pay a slightly higher premium if this option were available. Overall, I highly recommend Lemonade for its efficiency, transparency, and user-friendly experience.
Connor
Such an easy and fast process to file a…
Such an easy and fast process to file a claim for my stolen phone and wallet. Within a couple of weeks, things had been resolved. So thankful for lemonade.
GAIL B PELLITTERI
Terrific Pet Insurance
Reasonable prices with a nice selection of plans. Customer Service is unbeatable.
Cindi
Easy peasy…
This had to be by far the quickest easiest experience I have ever had filing a claim for pet care. It could not have been simpler or more straightforward.
Erifra
Best pirce and best UI
Best pirce and best UI. Simple and easy to sign up!
Jessica
Quick and easy claim process with…
Quick and easy claim process with immediate decisions!!
Rachel
It's always such a great experience…
It's always such a great experience using Lemonade Insurance! Great customer service, easy claim processing, and fast reimbursements. I feel confident knowing that I will be financially supported during a difficult time with my pet. Absolute 10/10 for me, highly recommend 💯
JH
Review from a 2-year user
I have been using Lemonade for about 2 years now and the service has been great so far. 90% of my claims have been approved and in a timely manner.
Arthur
good company
I submitted a claim, and rep did all the work.
Angela
Super fast and easy, time saving
Super fast and easy almost always get money for my claims back in 2 business days and get them approved same day. It's saved me thousands of dollars at the vet already
billy Louis
They on your side
They didn’t have me wait long when I filled my claim they were very responsive and act fast
Noel
Fantastic service
Fantastic service. Professional, communicative, and helpful. I’m glad I chose Lemonade for my pet insurance!
R. Rhm
Fast response
I had a water leak that damaged the laminaat completely. Lemonade personal response was fast and filing the claim was super easy. Highly recommend 👌
Marilyn Mulhall Krasiewski
Could not believe how easy it was to…
Could not believe how easy it was to file a claim. I was walk through the whole process on line.
Erica
Makes pet insurance a no-brainer
Filing claims is so easy and our premium is super fair for the highest coverage and lowest deductible. Lemonade pet insurance gives me peace of mind!
Brittanie
Great pet insurance
Lemonade is the only pet insurance I have found that covers everything (that includes dental cleanings). I recently filed a claim and it was approved within seconds I had my money pending in my bank account that day. They also make filing a claim super easy and the price I pay every month is reasonable for all the things it covers.
Hannah
Lemonade is the best pet insurance!
Lemonade is the best pet insurance
DAVID GOLDSTEIN
Excellent and prompt support
Excellent and prompt support. Had to get used to filing claims using phone app, but good to go. Offers a wide variety of coverage, love that.
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