Lemonade Review
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Reviews 3040 
Molly
So easy to file a claim
I filed my claim in 1 minute and had the money in my account the next day. It was so fast and easy!
Eugene
Quick response
Quick response, good and helpful specialists.
Sarah K
Never had an issue filing a claim
Never had an issue filing a claim. The process is thorough but easy. It's been a lifesaver while taking on a giant breed puppy!
Monique Z
Lemonade is Punky approved!
So far this has been a lifesaver! When we were thinking of getting a new rescue pup, we knew it would be important to have insurance for her for the “just in cases”. However, we could have never thought that she would really be getting her frequent flyer miles at every vet in town lol. Lemonade has been great as far as the easy claim filing process and almost instant approvals for most items we have had to claim. Will definitely be recommending to all my family and friends!
Cristian Castillo
I’ve had lemonade pet insurance for a…
I’ve had lemonade pet insurance for a year now. I’m so happy to have lemonade insurance it’s very convenient and helpful also the staff is very kind
Kari
My claims are taken care of efficiently…
My claims are taken care of efficiently and quickly.
Charlotte
Fast and Easy
Filing a claim is always super easy, very clear, and fast. Never had an issue so far in the 3 years I've used this service and have always gotten my claims sorted instantly.
Austin
Affordable and Great Coverage
Easy claims submission process, great claim managers, and fast claims processing. I also think the coverage and premium are pretty good.
Stephaine
VERY prompt professional service with…
VERY prompt professional service with my claim.
Jacob
Process was Easy peasy
Process was Easy peasy
Bob
Quick & Easy to submit
Quick & Easy to submit
Lena Fleury
My cat recently faced a serious medical…
My cat recently faced a serious medical emergency that required an extended ICU stay, leading to a substantial vet bill. During such a difficult time, Lemonade Pet Insurance was a lifesaver. Their claims process was straightforward and timely, and their coverage made a huge difference in handling the financial burden of my cat’s care. Plus, follow ups are reimbursed instantly. Highly recommend.
Madison
Super easy process
It was super easy to submit a claim after my cat's annual visit and I received my refund within a couple days after. I would highly recommend this service to anyone with pets!
Carol
Rapid response to my claim for dog…
Rapid response to my claim for dog health insurance. Paid my claims quickly.
Evan
Quick and easy
Quick and easy to submit a claim for my pet insurance. I appreciate the text-based chat bot which takes you through step by step.
stehen
i could not asks for better service…
i could not asks for better service email you get a reply in no time 100% 5 star been with now 2 years just taking it out again
Helen
Great experience
It was a great experience. With all complete documentation my claim was approved quickly.
Kathleen Bonaparte
The service was great and I got my…
The service was great and I got my money very quickly
Megan
Very fast turn around
Very fast turn around! Makes things a bit easier and less worry some in an already hard time we were just having with our dog!
Courtney
Super easy claim process
Super easy claim process, excellent communication and quick reimbursement. What more could you want from an insurance company???!
Maggie
Great Experience!
Great Experience!
James
You are fair you don’t always pay…
You are fair you don’t always pay everything but you are fair and honest and extremely helpful I recommend you to everyone!
Isaac
Filing a claim was super simple and got…
Filing a claim was super simple and got the money in seconds, loved not having to deal with an adjuster.
Colby
Super easy and intuitive interface
Super easy and intuitive interface. Walks you through each step and keep you updated along the way. Quick and convenient and what insurance should be like.
Julie
Lemonade pet insurance should really be…
Lemonade pet insurance should really be the model for human health insurance. It’s quick and it’s simple and there’s no hoops to jump through.
Angela
The ease of paying my claim was so fast!
The ease of paying my claim was incredible. I just answered a few questions and sent my invoice and within seconds the money was in my account.
Teresa
The claim process was super easy and…
The claim process was super easy and their response time was same day approval and reimbursement Couldn’t have been any better
102182879
Fast responses
Fast responses. Friendly.
Olga
It’s always quick and easy!
It’s always quick and easy!
Lior
Quick and helpful service
Quick and helpful service Easy interface
Priscilla Sinon
The app is so easy to use
THe app is so easy to use. I wish the app contained specific information relevant to my plan.
Cam
Very user-friendly
Very user-friendly, customizable, and affordable
YV
A+ Lemonade
Great communications, timely responses, knowledgeable consultants, reliable services. What else to wish for? A+ rating company, highly recommend.
Tom
We've had Lemonade for our 2 pups for a…
We've had Lemonade for our 2 pups for a few months now and no complaints so far. We have gotten the coverage we paid for and so I think it's well worth it for peace of mind. I recommend Lemonade for anyone searching for pet insurance!
Darrick
Great Customer service
Great Customer service. The claims/reimbursement process couldn’t have been better.
JOHN
Prompt response to my claims every time…
Prompt response to my claims every time a file one. They go out of there way to help if there is a problem with a claim.
Madison
Super quick and reliable!
Super quick and reliable!
Alescia
Fast claim filing and acceptance
Super easy to file a claim and was approved very quickly
Andrea
Lemonade is exceptional
Lemonade is exceptional. They are easy to communicate with and process claims quickly!
Bobbi
Fast and simple
Fast and simple
Ali
easy to process the claim and get the…
easy to process the claim and get the approval
Kendall Hannan
Preventative Care - Worth it!
With the package I have with preventative care, my dog's annual visit claim was reviewed, approved, and reimbursed within minutes of submission. They're always quick, but I was super happy with Lemonade's response time on this.
Danielle
Fast service
Everything was fast and seamless
Caraline Golson
Easy and straightforward!
Easy and straightforward. When my bike was stolen, I was afraid that the administrative fallout would be overwhelming and would make a difficult experience even harder. Not the case with Lemonade! Everything was simple and the team was so helpful.
Eskarlin Sanchez
I’ve been with lemonade pet insurance…
I’ve been with lemonade pet insurance all of my dogs life, and they’ve been very helpful and supportive, as pet costs are very high at times.
Carolyn
I’ve been with Lemonade Pet Insurance…
I’ve been with Lemonade Pet Insurance for about 2–3 years now, and I honestly couldn’t be happier with the service. Every interaction I’ve had with their team has been smooth and straightforward. The customer service is consistently excellent—friendly, responsive, and incredibly helpful. Submitting claims is quick and easy, and reimbursements come through faster than I ever expected. It’s such a relief to know my dog is covered with a company I can truly rely on. I highly recommend Lemonade to any pet owner looking for peace of mind and hassle-free support.
Chapin Duffy
Claims are the easiest they could be
Claims are the easiest they could be. Always a quick turnaround and super user friendly. Clear information, and consistent standard of service.
Ingrid Humphrey
Easy to use
Easy to use! I do sort of wish there was a person available/you could type in your own words, but I get that the AI structure is able to make the process fast and easy. Would recommend. You never know when your pet will have an emergency, and it was so nice to be able to easily file a claim and get a majority of the payments back.
Vickie
Water cooler flooding.She was very knowledgeable and help me…
She was very knowledgeable and help me through this terrible ordeal. Assured me that everything will be fine. She has a very kind heart. Keep up the good wo
Mark
super easy to use
super easy to use. very friendly
Morgan
Truly an insurance I would recommend
Lemonade is truly an insurance I would recommend. The monthly fee is very reasonable and when they say they will cover something they do with no issues. My dog ate ibuprofen and when I filled a claim I figured it would take forever to get a response. The claim was processed and accepted within two days and money deposited a day later. They covered everything they said they would and it was such a huge stress relief. I would say pet insurance is a must and lemonade is fast, easy to navigate and a great price.
Julie Landis
Great experience and easy filiing
Great experience and easy filiing, as always
Kait
Prompt reimbursement
Prompt reimbursement and easy to work with
Karan
Claim process is so easy
Super easy making a claim and the response and insurance payment is immediate!
Zizi
Straightforward and Quick
Straightforward app claim uploads, helpful email communication when needed, quick approval times
Carlyn
Lemonade has been a life saver
Lemonade has been a life saver. It’s really helpful to not have to worry about the cost of an emergency with our beloved cat. Making claims has always been fast and pain free.
Leonardo
100/100
Amazing communication, empathy & over all fast & organizational process.
Cheryl Mazzola White
Filing a claim
Filing a claim was fast and easy. The money gets deposited right into your account.
Elayne McGuire
My first time using Claim process…
My first time using Claim process through the Lemonade App. It works!!! The prompts are easy and there is also a Lemonade tech guiding you along the whole process. Claim accepted and reimbursement completed successfully. Thank you Lemonade especially caring for my dog, Tidal.
PD
Quick and painless
Quick and painless. I have been using Lemonade for 3 years now and love how easy they make the process.
Anita
Always a seamless process!
Always a seamless process!
David
Lemonade has been great and very easy…
Lemonade has been great and very easy to use. The coverage is very cost-effective for what coverage we have.
Marissa
Easy
Easy experience!
Al
Very efficient
Very efficient
TGon82
Great experience
Great experience. Quick claim processing.
Amber
Easy and FAST
I've only had to do a claim for preventative care services for my dog, but they are so easy and the funds are reimbursed so quickly!
Melanie
Lemonade works quickly for reimbursement
Lemonade works quickly for reimbursement
Courtney
We love lemonade pet insurance!
We love lemonade pet insurance! It has been a great choice for our pet. The team at lemonade is responsive, kind, and personable, and claims/reimbursements are processed very quickly. The chat style claim process UI is so easy to navigate and is stress-free. I love to refer friends, family, and coworkers to lemonade and I appreciate the referral bonus, which is always a nice surprise to see them pop into my email, and it feels great knowing the pets in my community are being insured. The premiums have gone up year over year but it is still completely worth it to us, and that would likely happen with any insurance provider. We’ve (unfortunately) gotten our moneys worth each year with the health issues our pup has experienced. It is so important having peace of mind that we won’t need to make a medical decision for her solely based on affordability, since we have such great coverage through lemonade, so we can instead focus on what is best for her.
Anastasia
I never thought that I could love an…
I never thought that I could love an insurance company as much as I love Lemonade🍋💕. I know that sounds crazy, but I have an English bulldog and I’ve had Lemonade🍋💕 for pet insurance since he was eight weeks old, and they have always been there for me and my dog no matter what. I have recommended them 200s of people over the last four years. Because I really believe in Their system and I can say firsthand that they will be there for you and have your back when life happens.
ClumberMan
So Easy and Immediate
Each claim is quick and easy and satisfying.
Jeff
Processing a claim was very quick
Processing a claim was very quick
Kathy Murray
Easy to use
Easy to use. Very responsive to claims. Wonderful communication. Fair!
Natalia Bas Granda
Incredibly happy with how fast and easy…
Incredibly happy with how fast and easy this process is.
Jason
Easy to use
Easy to use. Claims are paid reliably.
Victoria
Overall well worth the investment
Had to send the same documents several times but overall was satisfied with the process. Quick responses to questions always pleasant in responses
Linda
reimbursed for our claim.
Glad we were reimbursed for our claim.
Jasmine
It was quick and easy
It was quick and easy. The service if very nice to use
mary lawton
Easily filed my claim online and had…
Easily filed my claim online and had payment reimbursement in less than 24 hours.
Julia Pickard
I recommend you to everyone I know with…
I recommend you to everyone I know with an animal. This is the easiest app I have ever used. Thank you!
Nick
Easy to use, flexible, great UI, big recommend
Lemonade turned what is inevitably an unfortunate situation is contacting your insurance company and filing a claim into an exceptionally pleasant, easy and fast experience. I found out my bike had been stolen this morning(!) at around 11.15am and after filing a police report, and receiving a crime reference number, my claim was approved by 1.30pm on Lemonade. It took no time at all, was a sensible process and had a good level of due diligence without feeling over the top. I have been through this before living in London and I'm very impressed with the handling. Massive recommendation for the price, ease of use, flexibility and peace of mind. Thanks for making a bad day a bit better!
Sushanth Reddy
Lemonade makes it so easy
Lemonade makes it so easy. It is seamless and hassle free. Wonder why I did not sign up with them for pet insurance since day one !
Customer
Quick and easy claims, narrow view of preexisting conditions
Claims are super easy and fast to process. I've been a little frustrated at how they define preexisting condition (for example my dog developed a new, food allergy, and they won't cover it because he previously had a different environmental allergy), but other than that it's been pretty easy to manage.
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