Lemonade Review
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Reviews 4298 
Jason
Easy fast kind
Easy fast kind
Louisa
I love this company so far
I love this company so far! I’ve filed 1 claims and got a decent amount back and it was an easy process. I have a different insurance for my oldest animal and Lemonade has made things more simple and accessible in comparison.
Omar
Making a claim is extremely easy and…
Making a claim is extremely easy and the response is fast
Denis Jaquez
Reliable and affordable
Having Lemonade insurance for my pet gives me peace of mind knowing that she is covered from getting her anual shots to emergencies. It is affordable and I don’t have to worry about unexpected vet bills.
Brianna C, NYC
Simple and time saving
The app is incredible simple and time saving. It takes only a few minutes and the information is all there for an easy claim input.
Baris Can Kara
Engaging team
Engaging team, helped me throughout the process and closed the claim in timely manner
George Jimenez
The experience was so seamless
The experience was so seamless . And the customer service even though it’s all through text and chat is awesome.
Jesus
100% Satisfied
Quick and excellent customer service!
Kylie
Easy
Easy, quick &user friendly
YOUR NAME
Very fast reimbursement
Very fast reimbursement
Tony
The claim process was very easy...my claim was expedited quickly
The claim process was very easy...my only suggestion would be a section where the insured can add some comments to the claim that may not be covered by your claim process
Tammy
Easy to file a claim
It was super easy to file a claim. The response time to receive the reimbursement for the claim was quick!
Thilo Schöndienst
Smooth process, fair settlement, and great support
I had a very good experience with Lemonade. The claim process was straightforward from start to finish, and the settlement I received was fair. Communication was clear and fast, and everything moved along smoothly. The only aspect I’d improve is the way documents are uploaded. When adding something like a PDF receipt, I had to email it and then wait for the app to confirm it was received. An in-chat upload option would make the process feel more seamless. Aside from that, everything worked well, and I’d happily recommend Lemonade based on this experience.
Lizeth
Super fast process
Super fast process, overall really loved how easy it was and I’d definitely recommend it to everyone!
Elhassan
I had an accident with my bike which…
I had an accident with my bike which caused a damage for my electric bike. They were very responsive with my claim and I believe everything took around 2 weeks to check my claim, process it and compensating.
Liana S
The claims process was really easy and…
The claims process was really easy and I'm glad that my baby is covered by Lemonade.
Charity
Easy to process claims in the app
Easy to process claims in the app, quick turnaround time for processing
Kailyn
I am extremely happy with our…
I am extremely happy with our experience here so far. The app is efficient and easy to use and customer service has responded super fast in instances where I have had questions. The claims process is also efficient and clear and they return funds near immediately. Not only that, but we find our monthly premium to be very fair considering the coverage that we get and it has helped immensely in vet fees. Would recommend!
Sibel Yildizel
I would say that the responses could…
I would say that the responses could have been faster. If I hadn’t followed up, I don’t think my claim would have been resolved by now. They were helpful in the end, but the process was quite slow.
Axelle
You’ve got a subscriber for life…
I will never not have pet insurance ever again and have been completely satisfied with lemonade , and plan on being a lifelong customer ! My sweet kitty Luna unfortunately got very sick and it took many vet visits , tests , and trials of medications before ultimately finding out she has lymphoma . I would never have been able to afford the extensive testing to try and figure out what was wrong with her without this insurance and I’m so grateful for the support and alleviation of financial stress during this difficult time. The app is so easy to use and the claim specialists are responsive. I was hesitant and even doubtful that my claims would be reimbursed because she had been sick before but to my surprise lemonade came through and covered all of my claims. Although my sweet cat is now on palliative care I am still so thankful to this company and the employees working for them for their support and care throughout this process.
Susan
The app makes the claims processed so…
The app makes the claims processed so quickly and so easily.
Richard Folksman
Excellent service and excellent…
Excellent service and excellent communication. My problem was solved and was solved fast!
Kristie Larson
Having Lemonade insurance for my fur…s
Having Lemonade insurance for my fur babies has made anything medical that comes up financially less worrisome. My claims are handled with ease and the reimbursement comes within seconds. The representatives are so knowledgeable and friendly.
Savannah
Lemonade made our experience so easy
Lemonade made our experience so easy! Submitting a claim is fast and painless. We will continue using Lemonade!
Brian
Fast and efficient claims processing.
Fast and efficient claims processing. Thank you!
AdmF
would seriously consider lemonade medical insurance
Although the initial steps are through an app / chatbot interface, they still employ real humans to communicate with you and verify the actual claim... actual customer service that is increasingly rare these days. Hate to have to use it, but glad to have had it both times I've needed it.
Wendy
Highly recommend Lemonade
Lemonade service is very user friendly, fast, efficient and reliable. I never have to worry about small print, or hidden costs, the details of what is covered is clear and explained well. The app is very well made. I fully trust ensuring all my pets with them!
Emily
easy and fast
Easy to file a claim and get it resolved!
Mike
Amazing!
Easy and quick claim process
Michelle
Quick, Convenient, & Respectable
I have Lemonade insurance as my pet insurance. Every time that something goes wrong with my dog, I can reliably depend on Lemonade to help support me through an already difficult process. Lemonade is always the easiest part after a situation occurs. I love how smooth the app makes submitting a claim.
Lisa Jefford
Great service
Great service. Claim issued, flagged for inspection and paid out 21 days later. Regular communication received via email. The service i had from Lawrence was fantastic from start to finish.
Kay Osborn
Esau was EXCELLENT!!!
Esau was extremely informative and very quickly to respond, putting my mind at ease with the many concerns and questions that I had during this very confusing and frustrating time.
JaLeigh
Great communication
Lemonade has fantastic communication and wonderful coverage!
Tyrone Upson
My 1st claim was settled in second…
My 1st claim was settled in second literally 2 seconds definitely would recommend
Lorraine
First time I've ever filed a claim
First time I've ever filed a claim it was easy website to use fast and person was amazing as was easy to go through
Robert Stephen Wheal
Fantastic cover at low premiums
I joined Lemonade a year ago because of their friendly approach and competitive premium! I have just received my renewal for next year and Lemonade have reduced the premium by 10%! The first time in my life have I had a premium reduced! Fantastic and I highly recommend Lemonade for your insurances!
Elias
Easy and seamless process in filing a…
Easy and seamless process in filing a claim. Thanks!
Scott
Excellent excellent service
Excellent excellent service. Pays Claims very fast.
Morgan
I love using Lemonade
I love using Lemonade. They have been super helpful, responsive, and for most claims the money is wired to me instantly. I recommend Lemonade to all of my friends!
Tania Rodriguez
It was quick
It was quick, easy and painless. I loved my first experience in providing a claim and being reimbursed promptly.
Robert Amell
Fast payment!!
Fast payment after uploading supporting documentation. No issues at all! Great and easy service!
Lisa
Great service
Very helpful with quick response time.
Frankie Ayers
Great coverage for fair pricing!
So far my experience with lemonade has been great! I have researched a lot of pet insurance companies and lemonade offers wonderful coverage. It also lets you tailor your insurance to meet your financial needs! I also appreciate their add on packages I LOVE that it covers the exams and offers vaccines and annual bloodwork too. I am very happy to know my pets are covered and it’s not unbearably expensive.
M Puetz
Professional, transparent and smooth
I recently had to file a theft claim with Lemonade in The Netherlands. I’m really happy with how it was handled. Everything started digitally through the app, which made submitting documents and updates super easy. After that, I was connected with a claims adjuster who personally guided me through the process and kept in touch the whole way. While the process took some time, understandable given the type of items and value of the claim, they were very thorough, which made me feel like I was in good hands. A special mention to Paul, who handled everything with patience, professionalism, and empathy - he was always quick to respond and genuinely helpful. The claim was eventually approved and paid out in full, and I’m very satisfied with the outcome. Overall, a trustworthy company that stands by its customers. One suggestion for company policy: it would be helpful if customers could directly confirm or update their preferred bank account before payment is released, to avoid potential issues with outdated details.
Alice
Dog accident bill can be claimed in an…
Dog accident bill can be claimed in an easy and convenient way. Instant compensation is amazing
Nayeli
Its always fast and simple
Its always fast and simple. Probably doesnt take longer than 8 minutes to get stuff done.
customer
So simple and fast turnaround
So simple and fast turnaround. Highly recommend.
Helen
So very easy!
So very easy!
Daniel
Great
Very easy and fast response
Pam Jamieson
I was happy with Lemonades handling of…
I was happy with Lemonades handling of my recent claim .it was dealt with professionally and quickly. So straightforward.
Leslie
Awesome customer service!
Awesome customer service!
Joan
First time claim submission experience
The chat box when submitting a claim is easy to use and you hear back quickly on the reimbursement amount. The chat expert was friendly with good follow through. It was a good experience as a new Lemonade user.
Sandy Cuevas
The claims process was a bit lengthy…
The claims process was a bit lengthy but very easy. A chat and some uploading and my claim was processed immediately. The sheer ease of this was fantastic. I feel like I got a good price on my Pet and Renter's insurance and it's good to know the claims process is so easy. I would recommend Lenonade products to my family and friends!!
Wasik Merban
Amazing customer service and amazing…
Amazing customer service and amazing swift approval on claim and swift payouts thank you lemonade so much for allowing me to be part of the family for affordable monthly payments
Jill Zondervan
Lemonade pet insurance
I joined the Lemonade team about a year ago when my previous pet insurance priced me out. Lemonade has fair prices. When I have submitted a claim my money is deposited within minutes for well care and only a couple of days for illness care. Submitting a claim is easy and if for some reason I need to speak with someone the response time is quick. So far I’m happy with Lemonade as My pet insurance.
matthew parker
The BEST Pet Insurance EVER
Lemonade has been incredibly reliable, efficient, and supportive for me and my pup, Archie! Over the past year, Archie has had an incredibly tough time with Ear Infections, IBS, Paw Infections, and some orthopedic issues caused by his general clumsiness - he even had a few nights in the Vet Hospital. Lemonade has been a God Send for Archie and I - I have never once had a doubt that they would reimburse me, most of the time they dont even give me time to think about if they'll reimburse me since about 90% of his (many) claims have been approved in literal seconds. I see a lot of reviews on here about people stating they wont cover things "because of a small vet note" or "Becasue he had something years ago". If YOU understand YOUR policy and that Pre-Exisitng Conditions are just that: CONDITIONS (not only diagnosis') then you will be happy with your policy and their outstandingly exceptional service too! Their customer service gets back to me very quickly for some of the many questions I routinely have, the rates are reasonable, and despite being reimbursed over 18k this year, my policy was renewed at the same coverage level and my premium only went up by a couple dollars. Truly one of my favorite companies now and I will be getting ALL my insurance needs taken care of through them whenever possible!
Jucilene Araujo
Fast
Fast, good and easy. I got my refund in next day. i did my claim in the lemonade app very convenient.
Heather
easy to file claim and quick refund
easy to file claim and quick refund
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