Lemonade Review
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Reviews 3558 
Ainsley
They helped me solve my problem quickly…
They helped me solve my problem quickly and efficiently while understanding the stress of the situation
Wei
The claim experience is always smooth…
The claim experience is always smooth for preventive care, and recently my two claims got approved in seconds.
Anna
Lemonade is user friendly and provides…
Lemonade is user friendly and provides prompt service. Thank you !
Markisha
The claims process was easy from start…
The claims process was easy from start to finish. Lots of information required in the e beginning, but easily explained. It was quick and funds were available without a problem.
Lee
Great after speaking with real person
Once you speak to a real person (the initial claim process, while quick, is run by ai) the process is very simple and the person working on my claim was very respectful. The ai requests a lot of y/n answers and gives multiple choice for questions- doesn't leave a place to provide detail. Really rather have spoken to a real person right upon filing- would have been quicker/less confusing. Also the ai does not allow you to upload damage pics from your phone, only to take them immediately upon filing the claim. You can ask to email pictures later on if you send a 'question/request to your advocate' (the option will either pop up or be fairly easy to find when you review the claim) with a note stating you have the pictures. Wanted to give 3.5 for the ai alone, but overall the real person I spoke to was wonderful and explained everything about the policy while also guiding me to ensure I filed my claim correctly under that policy.
Kristina
Affordable and submitting claims have…
Affordable and submitting claims have never been easier!
Barbara
Thank you
Thank you , having Lemonade Insurance for Holli when she needed emergency surgery let me focus on her and her recovery without the panic of severe hardship.
Stephanie
The app is very quick and easy to use.
The app is very quick and easy to use.
Kevin
Love how easy it is to use
Love how easy it is to get and use this insurance. The prices are good and competitive and coverage is good too. My favorite thing? How easy it is to get claims approved and paid out. I submitted the documentation for a vet visit under their pet insurance on the app, and got approved in 3 seconds. No joke. Highly recommend Lemonade to everyone!
Maigen
The entire claims process was quick and…
The entire claims process was quick and painless. Easy to submit and quickly resolved. Took the stress out of a stressful situation.
Karem Rodriguez
Do a claim is so easy and friendly…
Do a claim is so easy and friendly process, the reimbursement is so fast.
John
fast and easy to file claim
fast and easy to file claim
Christopher
Incredibly easy
Incredibly easy , instant distribution if claim is valid & competitively prices
Lola
Amazing experience each time...
It has been a swift easy experience each time i have filed a claim with Lemonade. The funds are available in real time which has been a pleasant bonus every single time. Would.highly recommend this pet insurance.
Soumyajit Mukherjee
Excellent experience with the AI…
Excellent experience with the AI Chatbot. Very easy to navigate, converse with. There are probably some twists but not difficult at all to untangle. Claims get approved like within 2 mins of submission. Product is pricey but I don’t think I will anywhere outside Lemonade for the Claims submission and approval experience.
Linda Madden
Very easy to open claim and get paid
Very easy to open claim and get paid
Iryna
Pet insurance
The best insurance for your pet
Tom
I’ve never filed an insurance claim…
I’ve never filed an insurance claim before. This was quick, easy, and painless
Tanya
Uploading my first claim
It was easy and they were patient while I collected all the information necessary to obtain reimbursement for my pet's wellness exam.
Jacob
Insurance Made Easy
Easy to work with. Submittal through app efficient and quick.
Devon
Amazing
Super fast. Friendly and right in the app!!! This save SO MUCH TIME. I had my refund in about 3 days
Alex Brown
The customer services was great but…
The customer services was great but watch out for the fine print - What they do when you have a claim on your homeowners insurance is tell you the replacement value and the depreciated value of whatever was damaged. Then they send you the DIFFERENCE between those two amounts. You have to come out of pocket to pay for the rest and then you get reimbursed. For example: Someone drove through my front yard and tore out my fence (which was about 10 years old). They say: Replacement Value: $4000 Depreciated Value: $3800 Money they send up front: $200 Assuming the fence actually does cost $4k to repair, I have to come out of pocket for the $3.8k then do a request to get that back from Lemonade... This is a total scam - who has an extra $3.8k sitting around, thats what the insurance is supposed to be for!
Leila
Recommend to All Pet Owners!
I've been absolutely thrilled with Lemonade's quick claim approval times, affordable pet insurance plans, and customer service!
Kelly Feller
Easy to turn in claims and quick and…
Easy to turn in claims and quick and getting money back
Michelle
Delightful
Always quick and the app makes everything so easy. I recommend lemonade to all my friends.
Miranda
Lemonade is great!
Super easy to use. Reponse time is fast. They answer any questions you have with speed and kindness
Viktoria
Fast handling time
I love how fast claims are handled, and clarity on them.
GUNDONG
Claims get paid fast and with no…
Claims get paid fast and with no questions
Abby
Excellent customer service!
The customer service representatives are always knowledgeable and helpful in submitting my claims.
Abhi
Best in the market for Pet Insurance
If you are looking for affordable pet insurance and hassle free claims process, lemonade is for you. So happy being a long term customer with them. Nobody beats their pricing whether it is a single pet or multiple
Yelyzaveta
So far - the best
Honest, quick with the approval, amazing customer service, great app
Brittany
Submitting a claim was very easy and…
Submitting a claim was very easy and fast
Bethany McClain
Great service
Time efficient, and good quality of service, no hassle whatsoever.
Valkyrie
Filing a Claim for Annual Exam = Same rates + positive experience
I worked with Lemonade to handle my claim for my pup’s annual exam and vaccines. It was quick, easy, and overall a positive experience. I love that Lemonade covers some of the annual expenses for my pet and doesn’t raise my rates for using vet insurance. As someone who believes my pets deserve a high quality of life-I appreciate pet insurance that operates like human insurance!
Yuhong
Super
Super. My first time to claim due to my Archie’s wellbeing visit. The reimbursement was much more straightforward than I thought - it is a step by step instruction once you click claim. With your receipt handy though.
Eleanor Murphy
Ease of claim submission
It was a little difficult to figure out what to report for my claim and how, but once i figured it out it was super quick and easy.
Christiana
This is my first insurance company I…
This is my first insurance company I have worked with and I love them. They are very sweet and have no problem answering the phone if the robot can’t help. Awesome customer service.
Amanda
The pet coverage is great
The pet coverage is great, especially for preventative care like vaccines and wellness exams. The app is very easy to use and the process for filing claims is quick and simple. I also appreciate the speedy turnaround with reimbursement. Highly recommend.
Gayle
Lemonade Insurance portal is easy to…
Lemonade Insurance portal is easy to navigate when submitting a claim. Jim the agent I work with is always polite, customer friendly and prompt in handling any questions I may have when submitting a claim. Other representatives I’ve dealt have been helpful and seem concerned about my dog.
Ron Stowe
Prompt action
Prompt action, courteous, efficient
Joaquin
Fast and easy claims
Fast and easy claims. I highly recommend it. Very satisfactory experience.
Sintia Rivera
So easy to use
So easy to use, and easy to customize for your needs!!
Naomi Kellogg
The best pet insurance in town!
The process was so easy.
Melody
Finally, an insurance company that has your back!
Filing a claim with Lemonade was quick and easy. The process went smooth and their response time is fantastic!
Susan
Where to begin?
Where to begin? Working with Lemonade was an amazing experience at a time when we needed help the most. Our beloved dog developed IMHA and Lemonade made it easy for us to afford the care he needed. The process to file a claim was easy, the staff empathetic, the timeliness of review and reimbursement was incredibly fast and fair. Without Lemonade, our family would have been devastated. His recovery may be a long one, but we feel comforted knowing tat Lemonade is there. I highly recommend them!
Linda
Easy online claim process
Easy online claim process. Immediate reimbursement sent to banking establishment. If follow-up needed, was simple and quick!!
Amy Ruderman
Great rep.
The representative that guided me through my most recent claim was very knowledgeable and patient.
nancy perez
Satisfied
Haven’t been with the company very long. However my experience has been well. They are responsive and knowledgeable when I have any questions or concerns. :)
Tina D
This is the best company ever
This is the best company ever! Filing a claim is so easy and you get your answer immediately. On top of that, they do the right thing - unheard of in this industry. I wouldn't dream of using any other insurance company.
Zoe Caldwell
Wonderful
They have been wonderful to deal with! I recommend to all of the clients at our vet office.
Briana
Affordable & quick!
Always quick with my claims, never a problem & very affordable with add-ons included
Laurie
We are new to Lemonade
We are new to Lemonade, but we love it so far! Easy, quick claims with excellent service.
Theresa
Peace of mind knowing Lemonade will…
Peace of mind knowing Lemonade will work with me to reduce the rising cost of pet care Simple to use, quick turn around for reimbursement! Highly recommend Lemonade!
Pelle
Truly a breeze
Truly, incredible couldn’t have been easier
Susan A.
WOW. What a pleasant experience.
I just had my dog’s annual checkup and shots with heartworm test. I filed a claim ( it was super easy using the on line form), the claim was approved within an hour and I received notice of my payment being sent to my account. The very next day the money was in the account. I know they tell you it will take 1-2 days but it seems they under promise snd over deliver. To say i was pleased would be sn understatement. I am so glad I signed up for the Lemonade pet insurance. I can highly recommend it. Well worth the money
Margaret
10/10 would recommend
I love Lemonade! I’ve had them covering my dog since he was a puppy and I’ve also had them for renter’s insurance coverage. Such an easy, reliable service and they’re remarkably fast with responses and reimbursement. I recommend them to everyone!
Gladys Dowidat
It was very easy and fast to get paid.
It was very easy and fast to get paid.
Aubree
The process to submit a claim is super…
The process to submit a claim is super straightforward and simple.
Michela Marra
Easy and quick!
Easy to submit claims and quick turnaround.
Connie
I found the filing our claim onlineh…
I found the filing our claim online wasn’t hard to do. We were told what would be paid on our claim immediately.
Susie Johnson
I love the Lemonade team
I love the Lemonade team. Life can be so chaotic when your best friend is not doing well. They show compassion and understanding every step of the way, even when I make mistakes or have odd questions. They treat us with respect and compassion. And I know they are helping a lot of pets and owners each day, but they make us feel like we are the only ones they are dealing with. Kudos to the whole team. Vet bills are expensive, and I appreciate the speed of reimbursement too. 🥰
Summer
Very fast and easy reimbursement!
Very fast and easy reimbursement!
Nancy
I was hesitant but my niece talked me…
I was hesitant but my niece talked me into getting the cat insurance and I’m happy that I did.
Vincent
Lemonade is an Amazing company with…
Lemonade is an Amazing company with amazing people ! Their customer service was quick and very helpful.
Raechel
Its just so easy to file a claim!
Its just so easy to file a claim!
adam
I use Lemonade for car insurance
I use Lemonade for car insurance. I got T-boned about a month ago. I was able to get a claim started and schedule a tow for my car all within a couple minutes from my phone. The other guy, who had AAA was still waiting on the phone, by the time my car was being taken to the shop. The entire experience was really smooth.
Mike Krilich
Professional experience
Professional experience
Kylie
I love how fast and clear their…
I love how fast and clear their services are! They make it super easy to know what your coverage is and what money you’re getting back. AND the refund came within 24 hours. Me and my kitties love lemonade!
Nicole O
User-friendly and straightforward claims process
Their claims process is very easy. I’ve used lemonade for cat insurance and I’ve had a great experience so far.
Debbie
Easy!!
The app was easy to use. Approval and payment were instantaneous.
Jessica
Super quick to respond and reimburse us…
Super quick to respond and reimburse us after our puppy had a freak accident
Stacy
They are very helpful
They are very helpful, nice and answer any questions you have. It's also very helpful that the amount they cover is sent to you almost immediately. I've recommended them to several friends and family and will continue to do so.
Y.O.
Just Give It a Shot!
I was hesitant to purchase insurance for my pets as the last time I had bought pet insurance, the claims process was like pulling teeth and it was so complicated and half the time I wouldn't get any credit for reimbursement. I decided to give pet insurance another try and did some research. I could not believe how fast and efficient the process was with Lemonade! Everything was fast,smooth, and seamless. The reimbursement hit within a few days! I totally recommend this pet insurance! The reviews don't lie. Thank you, Lemonade!
Verda
Submitting claims is very easy Too much AI and reject claims prior to asking for further documentation
Submitting claims is very easy. It usually takes them 7-10 days to review and respond to a claim. The answers are very AI originated. When I asked a question about a claim that was rejected, I was forwarded the same response as a response. Even though, the sickness of my pet wasn’t due to her preexisting conditions, they rejected the claim off the bat without even questioning. There was not even a mention of her pre existing conditions on the vet notes that caused the concern. Then I asked to receive a letter from the vet saying, it is not her pre existing conditions causing this issue. The review of the appeal took closer to ten days. I was already very frustrated with the entire situation. It felt like there was no urgency to keep the upset client happy. They were kind in their responses and pretty prompt. But they mentioned what her pre existing conditions could cause other than the current issue and that any claim in regards to those conditions, might be rejected again. This didn’t make me feel 100% confident in keeping her policy with this company as I have a feeling I would go through the same struggle of trying to prove my case, should any of those other conditions occur. I wish they questioned my initial claim prior to rejecting. Didn’t feel right. Eventually, they approved my appeal. Due to not having enough confidence and too much AI interaction were the reasons of canceling my policy with this company.
Kimberly
I’ve used Lemonade for rental insurance…
I’ve used Lemonade for rental insurance and pet insurance for both of our dogs (pug and working line GSD) - I can’t recommend them enough. Claims are easy to file, coverage is competitive, and reimbursement is fast.
Cathy
Prompt and efficient service!
Lemonade has been awesome with their handling of my claims. Standard reimbursement (shots, vaccines, medication) are immediately approved. My puppy was diagnosed with meningitis at just 7 mos and the medical bills and medication cost over $7000. The agents from lemonade worked closely with me and I was reimbursed 80% of the cost. They make the process as easy as possible, which made this very challenging time for us much less stressful. My boy is healthy again and I couldn't have gotten through this without the support of the lemonade staff.
James
Easy claim
At first I was apprehensive to go through the claim process bc I was worried it would be a lot of run around just to get denied. It was simpler than expected and I received a response a day or two later and was reimbursed a day or two later after that. I would definitely recommend Lemonade to others.
CHERYL PHOENIX
It's always easy to file claims
It's always easy to file claims. It's all online. No need for phone calls. Your claim gets processed right away. Always a good experience. Very happy with their service.
Brandi
Very fast response and reimbursement
Very fast response and reimbursement
Michael
The application is very easy to use
The application is very easy to use, and the team is super friendly and informative.
Andrew
Great Service
My cat ate something that plugged him up and he had to go to the emergency vet. The claim was approved and paid within two days! Cant't ask for better service
Cameron
I highly recommend Lemonade
I have had Lemonade for the past 2.5 years and have had zero issues. The claims process is very simple and quick, and everything within the policy is honored and applied promptly.
Steven
Quick and easy
Quick and easy
Lara
Fast and easy!!!
Fast and easy!!!
Susan
Submitting a claim is the easiest thing…
Submitting a claim is the easiest thing I've ever done! Super fast in getting any refund. I could not be happier with this company!!
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