Embrace Review
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Reviews 8684 
Michelle Casey
Jesse was very helpful and when call…
Jesse was very helpful and when call dropped he called me back right away. Got everything taken care of that was needed.
Tedd Rose
The customer service team are always so…
The customer service team are always so friendly and helpful. Answer questions and resolve issues quickly. They are a bit expensive but when you need them you’re glad you had them.
Patrice Kreitler
Excellent customer service
Excellent customer service. Very caring and compassionate asking about my little girl. Claim processing easy to navigate and claims were paid quickly.
Jennifer Arent
Great Dog Insurance
Embrace is very quick to reimburse. I hoped to never need to use the insurance, but when I needed it, they did what they advertise.
Roberto Dévora
Easy and simple to take care of pets
Easy and simple to take care of pets It was really easy to add my pets and link their Vet History. Never got a claim declined and, the wellness program is the best!
Jean Burleson
Very professional and responsive
Very professional and responsive. Easy claim process. Highly recommended.
DAVID P.
my previous claims were handled rapidly…
my previous claims were handled rapidly and the process was painless.
Victoria
love Embrace Pet Insurance
love Embrace Pet Insurance the company is quick to review your claim and pay. My only issue is the amount my policy goes up each year the percentage seems too high. with that being said they are super great otherwise.
Richard McDaniel
very satisfied
very satisfied. We have utilized Embrace for years. It can seem expensive - that is until you have an opportunity to make a claim and then appreciate their help. Making claims is very straightforward and their response time is reasonable. No claim we have made has been rejected. We have run up against the annual benefit limit, but that is per policy.
Rose Young
Easy to submit claims
Submitting a claim on line is very easy, no form to fill out just a few items to enter and then upload the invoice.
Stephanie
I had a very sick little Yorkie and we…
I had a very sick little Yorkie and we went to urgent care twice and my vet once. I was surprised at how easy it was to file a claim and how quickly it was processed. I’m so glad to report my little guy is better and the claim was processed so quickly. Thank you for being there in our time of need
Susan Wade
They have been quick and have paid…
They have been quick and have paid exactly what they said they would. They are helping me provide my best friend with the best possible care and I thank them.
scott bechler
Embrace has been excellent to work…Excellent Claim Process
Embrace has been excellent to work with. It is easy to submit claims and they reimburse very quickly. It has been great to know they stand by their insurance and it makes us feel great to be able to take care of our dog accordingly without financial debt.
Kasia Helbin Travis
Simple process - great service
It's incredibly easy to submit a claim and they get processed instantly! I am very impressed with Embrace :)
Mary Ann Zarrillo
Reimbursements
I recently submitted copies of purchased prescription medication for my dog who has Cushings disease. I received an email from Embrace indicating they need more information in order to process the reimbursement. I called Embrace and they needed an original copy of the Vet's prescription in order to process my reimbursement. After we resolved that issue, the agent was very helpful and stated they would now fast track my reimbursement process. Embrace has always worked to ensure the customer has the best outcome possible. We feel very fortunate to have made a good choice insuring our little dog with Embrace Pet Insurance.
Karin Pellitteri
It was great...she was so nice and very…
It was great...she was so nice and very helpful... Got all my questions asked.
christian zambrano
I had a great experience with the…
I had a great experience with the representative who helped me with my dog insurance. They were knowledgeable, patient, and answered all of my questions clearly. I felt supported throughout the process and appreciated their professionalism. Excellent customer service!
claire vella
First time dog owner
Great customer care. They really helped me navigate my first submission and answered all my questions.
JP
Didn't have a problem with the…
Didn't have a problem with the insurance, but clear they want to give you the best price possible only initially as my monthly price went up 65% (nothing out of the ordinary for my pup). They couldn't provide me with any specific reasons over the phone, so I've obtained plenty of other quotes from companies and will change. Not sure I'd recommend, maybe for the first year!
Dawn Hurd DelGreco
Thank you Ashley for your help today
Thank you Ashley for your help today! Tiggy and I have been so happy with each AND everyone of the Embrace Team!
Steve Banker
Embrace is the perfect pet insurance.
Embrace has always met my pet insurance needs. The claims are easy to submit online and the response is very fast.
Eva M Mosqueda
It was easy to sign up
It was easy to sign up. Brad was very polite and easy to talk to.
Vince Shykes
seems to be easy to file claim
seems to be easy to file claim. will you notify me of the status of the claim?
Jane
I spoke with an insurance lady on the…
I spoke with an insurance lady on the phone. She was very eager to get my business. And was very energetic and excited and gave me a lot of information. I signed up. Then I tried to set up my account and I was having a hard time, I called her and asked her to call me back and I never heard back from her. I found that disappointing.
Claudia Ionescu
Love Embrace
Claim submission is super easy and payments are quick Great coverage I've had Embrace for 10+ years for our kitties and it was a life saver
Sherrill Ornberg
Easy to use
Easy to use. So glad we have this coverage.
Angela Wendell
The people very kind and help me with…answers
The people very kind and help me with all the answers.
Elise Barrett
Embrace is the BEST pet insurance!
Embrace is the BEST pet insurance I have ever had. They are fast with processing claims and thorough. The website to submit claims is simple and easy to follow/complete. I highly recommend Embrace. My vet said they are the best, and he was definitely right! It's totally worth it. Elise B.
Tammy O.
Very easy to understand and complete!
Very easy to understand and complete. Thanks!
A. Pete Engblade
Great response and service
Great response and service. Great company
HectorSD
There for the hard moments with our pups
My wife and I have had Embrace since our dogs were puppies and we have been so very thankful throughout their six years of life. Embrace has been there for us through some of the hardest moments with our two pups. They really have exceeded our expecations with their coverage, and we look forward to a long term relationship with Embrace. I recommend you guys to all of our friends.
Ken Smith
Always responsive with payments
Always responsive with payments. Had a issue with my dog with lyptospirosis last year. Almost $5,000 Bill. We needed to take her to take her to the emergency room and Embrace was there to pay the portion of the bill in a quick responsive manner.
Danielle Winter
Easy to submit claims
It is always very easy to submit claims, and the Embrace claims department is very fast and thorough.
bill rouse
Once again pure awesomeness on display…
Once again pure awesomeness on display by my favorite pet insurance company.
Bower Mary
Claims are so easy to file online
Claims are so easy to file online. Just download my Invoice from my Vet, then fill out the online Claim form on the Embrace Website and add the invoice...Click SEND and you are done! Easy Peasy...
GILBERTO
Good service.
Good service.
Jonathan Nguyen
Always there for our boy.
Embrace has always done as they promised. They've supported our dog and his health issues throughout the years while maintaining our privacy as we dealt with them. My son is gone now, but Embrace will always be part of our memory of him. Thank you for everything.
Kerry
Claims submission is easy
Claims submission is easy
Jose Luis Sanchez-Ortiz
Excellent customer service
Excellent customer service. Excellent claim processing practices. They are extremely efficient when it comes to claim processing.
Lyndsey
Highly Recommend
I've had Embrace for about five years. They have never denied a single one of my claims and also process them in a very timely manner. I'm so grateful to them as my pup has gotten older and had more medical issues.
Deborah Oberto-Collins
Embrace insurance does what they say
Embrace insurance does what they say. They’ll do and covers what they say they will. Customer Service is always ready to serve you with the answers to your questions. The cost of the policy is reasonable and definitely a good idea if you’re a pet owner.
Deb
Difficulty finding diagnosis
I had two claims to submit. The first one was simple and I would rate the proccess a 5 star. The second invoice was more difficult because I was unable to find the diagnosis in the drop down menu. It then states if you can't find the diagnosis put it in the description box. When I tried to submit it said unable to process the claim. So I picked one from the drop down menu that was the closest and included the description of the diagnosis in the box. I was able to submit it but unsure if it will be processed. I will wait and see.
P S
Submitting claims is super easy
Submitting claims is super easy, and Embrace processes the claims quickly.
Alejandro Osornio
Really good pet insurance
Really good pet insurance, they did covered us as promised and will definitely recommend it to everyone!
Margaret Willis
GOOD & BAD
Excellent customer service and reimbursement for claims/timeliness. I think supplements and prescription medications should be paid at the same reimbursement rate because my vet has asked me to include certain supplements in my cats diet because of his kidney disease. However when your pet gets older you're in trouble because the premiums are so high and you're stuck because you can't go anywhere else.
Danniell Dominic
Very excited about trying my new…
Very excited about trying my new insurance out.
Ms. LUCIA VAN BEBBER
Dr. West is the best
Dr. West and Vanessa were great and really were so kind and attentive to Sheba. Parking wasn’t the best but the kindness of the staff was what mattered. I’m hoping Sheba won’t be so skittish in the future as she seemed really calm after the visit.
Susanna K.
Researched & chose Embrace
We've never had pet insurance before, but our adult daughters encouraged us to do so--we're very glad we did! After detailed price comparisons, we're happy to have chosen Embrace, based on customer satisfaction ratings and value. We had an outstanding policy rep (Jason) who thoroughly explained various aspects of pet insurance and answered all our questions, engendering confidence in an Embrace pet policy.
Marilyn Robles
Easy to make claims
Easy to make claims
Andrew
usage of my coverage
The claims are taking longer than expected to complete, the deductible is much higher than I originally remember.
Stephanie Emery
Whenever I call
Whenever I call, I get a great person who knows their stuff really well. But now, I just filed a claim and talk about an easy process . You just get walked right through it easy easy easy 5/4/25 Thank you for that
Jamison Beaver
I slept easier
I've never gotten insurance for my pets, when I bought my most recent pup it was 'part of the deal'. I am extremely happy I did before even picking him up,as we only had him 2wk when he was attacked by a large dog. My baby had to spend 2 nights at the Vet ER and it was nice knowing that I would get back a good portion of the cost.
James Pruett
Overall great insurance
Overall great insurance. Needs to improve communications
Buddy King
We've had Embrace over a year and have…
We've had Embrace over a year and have experienced an excellent claim process and accurate reporting from your staff.
Bruce Milano
Excellent process
Excellent process! Very simple and quick. The gentleman who helped me was very friendly and helpful.
LORI FEISTNER
Communication made my experience great
Communication made my experience great. Friendly and understanding. Prompt pay reimbursement.
Vera Confer
Very easy to submit a claim.
Very easy to submit a claim.
kathy
I did it all online
I did it all online and was able to review all aspects and it was very easy.
Dot Acosta
Ease of submitting a claim & fast turnaround
The website makes it easy to submit a claim. The turnaround is quick and explanations are clear. They send clear email to keep me informed of the progress of my claim. They are fair in their coverage.
Madeline R
Michaela
Michaela, who did the medical history report for my dog, was absolutely stellar. She was extremely knowledgeable, professional, and above all kind. She listened to all my questions and provided the best advice and support to helping my dog. I am so thankful for her patience and ability to go above and beyond.
Gary
Embrace raised my rates significantly…
Embrace raised my rates significantly even though I had no claims the past year. I spoke with the Embrace representative about this rate increase and they could not/would not do anything. While the customer service was great, I decided to go to another company.
Ann Nich
Simple and fast claims, pleasant CS representatives
Filing claims is very, very simple and the payment turnaround is fast and easy with auto-deposit. I have been with Embrace for 11 years and counting with several generations of dogs. You can imagine some of the costs having "lost" some of my dogs in those 11 years to cancer or heart conditions but my claims were always fully (per my policy) and quickly paid. The one time I had a question about what my claim was waiting, their customer service reps were knowledgeable and personable. I provided the information and the claim was processed the next day.
Susan Sullivan
I have had Embrace for 9 years and I…
I have had Embrace for 9 years and I have never had an issue submitting a claim or receiving reimbursement. The staff are kind and courteous on the phone and will spend as much time as needed to meet your need. I would highly recommend this company.
Anne Wooley
Embrace Pet Insurance has an incredibly…
Embrace Pet Insurance has an incredibly simple and user-friendly site for submitting a claim. It takes minutes to complete the process and the system prompts you so your submission is ready for review. Love this company!
Jamie Evans
It was very easy to use.
It was very easy to use.
Kathy Wade
Prompt claim service
I'm not to techie, so I sometimes struggle to get my claim information to you. But you are prompt with you replies and keep me informed along the way. Thank you
Scott Silver
slow start but all is good now
Embrace was a little slow in getting my claim process started, but once we worked out the paperwork, they have been very forthcoming about paying me back for my dogs medical costs. I would sign up with them again based on my experience with them
Iggy’s Parents
Covered Cancer Treatment
Embrace covered close to 1.5 of cancer treatment for our Iggy. Each time we submitted claims they processed everything very quickly. Thank you.
Bella Clausen
Embrace has been incredible
Embrace has been incredible for the 9 years we’ve had them. Their customer service is unmatched and the claims process is easy and quick. We’re a military family and they have been with us through four duty stations and never once let us down.
Lori
Clear and easy to use website
Clear and easy to use website. Very straightforward instructions to submit claims. Prompt response.
susan s
Well organized and always helpful
So well organized. Very straight-forward and transparent. Responds to claims immediately. Very helpful customer service for questions.They reach out right away if they have a question. They never leave one in limbo. I have confidence in Embrace which is not something I can say about most insurance companies or most companies in general.
Kathi
Super Simple Claim Submission
Super Simple Claim Submission! It was very easy to submit a claim in about 5 clicks.
Nicholas Paramithis
Love the ease of shooting a pic
Love the ease of shooting a pic
Tuna
Embrace is very fast at reviewing…
Embrace is very fast at reviewing claims and so far, they have paid all of mine. I was disturbed that my rate increased so much last term, but when I went to the vet and saw their increase in prices, I understood. The one frustrating point is that it is nearly impossible to get through to them by phone. But when you do get through, the customer service is great. They hire wonderful people.
lisa krauss
Easy to use customer portal for…
Easy to use customer portal for submitting claims and getting EOBs. It does get expensive as your pet ages, but there is an easy way on their site to navigate changing coverage to reduce your premiums. Like all insurance, you need to decide if it is worth the risk of paying out of pocket for an expensive procedure for your pet, or to pay the monthly premiums.
CONNIE SHANNON
Good value, great customer service!
The response of the Embrace team is always very fast. I appreciate their phone and on-line customer service. Claims are processed quickly and explained clearly. When my pet passed they were kind enough to cancel her policy immediately and save me the time. Costwise I feel they give value and coverage for a reasonable price after shopping around. Also, they gave my husband a veteran's discount too! I will be enrolling my other dg soon: it is an excellent choice for pet insurance!
Frank Furnari
Embrace was quick to review and pay…
Embrace was quick to review and pay out. Excellent customer service.
Diana Reynolds
Great company
The rates are great for all I get. Filing a claim online is so easy. Just took me about 3 minutes!
DGilliland
This was my first time putting in a…
This was my first time putting in a claim and it was very user friendly!! Looking forward to hearing from Embrace.
Karen Hurst
Totally worth it and recommend them
After some initial frustration understanding the whole "pre-existing conditions" part of things, I have had only very good experience. They are paying out for chemo treatment for my cat - which seems to be helping her. Online claim submission very easy. Paid within a few days. Good experience with phone and email customer service. I thought they would try to find a way to reject expensive things but has not been true at all.
Gloria Stayman
Embrace is Wonderful!
Everyone at Embrace is always so kind and helpful, and we appreciate everything they do for us and our wonderful pup.
Heidi
Marketing Back Off
The constant phone calls I received made me run away. I checked out your page and then wanted to talk about it with my spouse before signing up. I received 3 phone calls while at work the same afternoon. After that I had no desire to work with Embrace, but my dog got a baby carrot stuck in her esophagus. $1800 later, I signed up for Embrace.
Craig Campbell
Very responsive
Very responsive, patient and made a confusing situation easily understood.
Bonnie Willis
Everything went smoothly with are claim…
Everything went smoothly with are claim for are dog.
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