Embrace Review
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Reviews 7918 
Gloria Mantanona
I submitted a claim a year ago
I submitted a claim a year ago, the claim was processed expeditiously and I am satisfied with Embrace handling the claim. This is now my second claim I am submitting.
James Stankiewicz
Very easy to use this website
Very easy to use this website
Eve Rivera
Quick turn around after submitting…
Quick turn around after submitting claim. Great customer service when call. Great coverage.
Ronald Greene
Excellent service.
Excellent service.
Annette Fioravanti
Most user friendly and easy to maneuver site to submit claim User friendly website and easy to…
User friendly website and easy to submit claim form.
Russ Thomas
What a great service
What a great service. The only regret was I didn't start up this service sooner
Jerry Shved
Everything was great
Everything was great
Cindy Laskowski
Quick and easy to submit a claim for…
Quick and easy to submit a claim for the first time. Very user friendly.
George
I contacted Embrace through USAA
I contacted Embrace through USAA. Customer service was excellent and I was provided with thorough answers to my questions.
Kathy Kniep
The turnaround was great…much faster…
The turnaround was great…much faster than I anticipated!
Bo
Easy to submit claims.
Easy to submit claims.
Susan
I am a veterinary staff member and have…
I am a veterinary staff member and have had multiple pet insurance experiences. I must say, Embrace has been excellent with coverage and quick payment for my own personal kitty. They have been very easy to deal with and I would use them again when I need insurance again.
Diane
It was super easy to submit the claim
It was super easy to submit the claim! Thanks!
Evan Obrien
First Claim
Embrace made my first pet claim simple and easy. They responded within 24 hours with the update of my claim status and were very clear and concise in what’s covered in my policy. Amazing experience!
Derek Hart
Great company
Great company. Impressed how quickly I find out on the website how quickly they pay.
Maria
Super fast reimbursement.
Excellent coverage and reimbursement is so fast - much faster than the last plan we had.
joyce
My friend recommended I purchase pet…
My friend recommended I purchase pet insurance after so many years of paying thousands of dollars out of pocket for our elderly dogs. We're members of USAA and Embrace was highly recommended so when I adopted two young dogs having Embrace gave me less to worry about. Within five months my male dog wound up at the emergency vet for five days at the cost of $5000. Embrace paid my bill within a few days. Embrace also has a Wellness plan that pays for checkups and shots each year. Best choice I made for peace of mind and for my pets.
Chris Winter
So easy!
This insurance compant could not be easier and more straight forward. I wish human health insurance was this simple.
Gary Landa
The premiums are competitive and the…
The premiums are competitive and the service over the phone is excellent.
Richard
Reimbursements Exactly as Described
Great online processes and even better customer service. Quick processing of claims for my hurt Maine Coon and clear explanation of the reimbursements...it is exactly as described. This is an honest company!
HEIDI ORME
We have saved $10,000s of dollars…
We have saved $10,000s of dollars thanks to you! You have been a money lifesaver. Thank you. We have had our Diesel dog’s insurance for almost 10 years and worth every penny!!!
Danielle B
Super efficient claims process
Super efficient claims process
Harout
Awesome
First off very fast response. Second is reimbursement for claim was fast
Paola Villicaña
Super easy
Awesome! Quick and easy. Just don't take HTML files, but perfect other than that
Sharone B
They make it so easy to submit claims
They make it so easy to submit claims, I really appreciate it! The process is fast, direct and clear to understand.
Connie Lotfi
Quick and Smooth
The claim process is extremely easy to submit. One of the easiest that I've used in a long time. Thank you for making the process quick.
Vanessa .
I have been with embrace pet insurance…
I have been with embrace pet insurance for two years for three cats and so far it’s been great. They make really easy to file a claim simply upload to their site. Once it’s uploaded it take a few days to get reimbursed. The entire time you can look on the site for updates. They offer a discount for multiple pets.
Swolin
Quick and easy to submit a claim.
Quick and easy to submit a claim.
customer
VERY DIFFICULT TO GET INFO TO LOAD
VERY DIFFICULT TO GET INFO TO LOAD
Nikki
I love that it is easy to submit…
I love that it is easy to submit invoices for my pet care. Embrace takes care of the claims in a timely manner. Thank You, Embrace
James Sizer
Quick response and pay out
Quick response and pay out. Great service!
customer
Was submitting a claim on line was easy and quick.
Was submitting a claim on line and had a question on category for Darling's visit so called to have it clarified. Nick was very friendly and informative and straitened out the issue.
Ron Layton
Embrace is still the best pet insurance…
Embrace is still the best pet insurance available…we have 2 cats insured that require medical assistance. Embrace has very simplified digital processing procedures for claims and has always been extremely responsive in refunding expenses. We routinely get refunds into our banking account within only a few hours of claim submission. A USAA company…we get a 25% discount on our pet insurance premium as USAA members.
Dr. Robert Quinn
Your phone people are excellent
Your phone people are excellent. Claim form was easy to complete. Annual price increase is untenable!
Pene Owens
That it’s available and I can order it…
That it’s available and I can order it on Amazon.
bill rouse
I wish my life was as unencumbered and…
I wish my life was as unencumbered and filing a claim for our boy BEHR. Embrace is awesome.
Melton
PLEASE never catch yourself without pet…
PLEASE never catch yourself without pet insurance. After an unexpected spinal cord injury in March 2024, we incurred a huge cost. We decided we needed to insure our pets afterwards. After a month of research, I chose embrace! Within 2 days of filing my claim after an accidental poisoning, I had the refund in my account. I will never switch pet insurance! Choose embrace!
Deborah Massari Onest
So easy to deal with and submit my…
So easy to deal with and submit my claim.
Barbara
Another great experience
Sadie's spleen is irregular and has some kind of mass. As always, throughout our process with her vet Embrace has continued to respond to our claims with empathy and kindness, and the claims have been paid quickly, which is important to us as we are seniors on fixed incomes.
Richard
The claim submission process is EASY and INTUITIVE
The claim submission process is straight forward and I found it easy to do.
John Chastain
Great customer support!
Great customer support!
customer
Easy to use claim submittal process
Easy to use claim submittal process
FERRELL/JOHN HOWARD
Easy to use and follow
Easy to use and follow
Mei Qin
Excellent Pet Insurance Services
My dog, Rocky, had a gum mass that was completely removed through surgery. Unfortunately, five days after the procedure, both ears became swollen and red. The doctor diagnosed an ear infection and an allergic reaction, which were treated with local and oral medication, along with an immuno injection. The total service fee was about $1,500. The reimbursement process was easy to follow and was processed quickly. We highly recommend the company for their excellent services.
Nate Brogin
This claim was honored; others were not, contrary to correct medical findings and review
This claim was honored; others were not, contrary to correct medical findings and review
Bonelle Robbins
Readiness aand on time
Readiness aand on time
Marie
So far so good
So far so good. Prompt attention
Joie and Cash
Highly recommend
Highly recommend! I will start by saying I never leave reviews, but my dog was recently diagnosed with cancer and in the face of a really stressful and emotional situation, it meant so much to me that Embrace was there to help with the bills. The claims process and their review and payment of the bills has been quick and easy. After watching my boyfriend fight with his pet insurance (a different company), I feel so thankful I chose to go with Embrace! I will be signing my cat up too!
Leigh Ann Simerly
Fast reimbursement
Unfortunately my mini dachshund has bladder stone issues and has had a great deal of vet appts and one hospital stay already. Getting ready for surgery next week. Embrace has been so quick to get my reimbursements to me. The total has exceeded $4000 thus far and it's been a blessing to have the reimbursements handled so efficiently! The customer service and claims reps are wonderful to speak with as well!
Michelle
Claims process is easy to use
Claims process is easy to use. Great customer service. I have been with Embrace for over a decade and highly recommend them.
Anna Rodriguez
I have had Embrace pet insurance for…
I have had Embrace pet insurance for years! Luckily up until recently I have not needed to use it. I am writing this review based on the refund time I received! It was a few costly trips to the very, and they refunded it within a few days! I know people who say they waited a month minimum with other companies. This is how you support your customers! I actually had to get him surgery today and used the refund money to pay for it until I get it refunded as well! Great customer service, highly recommend
Bernie
Easy to contact and deal with…
Easy to contact and deal with Representatives. Always friendly and courteous.
Steve Fisher
Embrace is always helpful
Embrace is always helpful, easy to navigate and responsive. You couldn't ask for a better experience and support for your loving family member
Edward Roach
Peace Of Mind Pet Insurance
I've had Embrace Pet Insurance for my dog from the day I brought her home, nearly 6 years ago. Fortunately, until recently, I've only used the Wellness Rewards part of her coverage. Embrace has always been prompt with reimbursement for the items covered. Now recently, for the first time since having the policy, I had to file claims under the Accident/Illness coverage. So far, Embrace has been expeditious in completing the claims. One of the claims needed more info, and they immediately communicated that to me. So, knowing Embrace Pet Insurance is working the way it should, and giving me peace of mind, makes me pleased that I selected them for my dog's coverage.
Bogue Smith
Some good and some bad
Promptness and communication are great. However, they do not cover most of every vet bill we get. Plus the deductible combined with monthly fees are almost impossible to say it's a good investment, even if there's surgery or annual visits in one calendar year.
Crissy Clover
Easy !
Working with Embrace has been easy, user friendly, and doggone great!
Lynn Stone
Embrace is very easy and great to work…
Embrace is very easy and great to work with.
Tammy Hubbard
Great customer service
I was going to cancel my policy because I got another fury baby. But they helped me figure out a plan that works for both of my dogs.
Daniel Johnson
We absolutely Love salty Paw
We absolutely Love salty Paw. they’re so kind and professional and there’s never any delay in care. Highly recommend. we love it here.
Better World Books Critique
Sophie
Great processing time! TY!
Chris Parks
Extremely easy claim submission process…
Extremely easy claim submission process and excellent user interface to upload claim documents and other important information.
Michele in CA
Great Customer Care!
Always get great service from you every time I have a need or question.
Cathy Bedoy-Duenas
Great place
Great staff
bobspur
Claims Process
Always quick and easy submission and status/payment are received in a very timely manner.
Kim
Compassionate support, easy claim submission and quick claim resolution
This is my first experience with pet insurance and I am so grateful for Embrace. My cat suddenly stopped eating and drinking and the vet eventually found an intestinal blockage which is a very scary diagnosis. I called Embrace 2 separate times with questions and each time the person I spoke to was informative and, more importantly, compassionate. Submitting my first claim was incredibly easy and it was processed in 4 days! My cat is slowly improving and it is an incredible feeling to know that if she needs additional care I can provide that for her. Thank you Embrace.
Jonathan Silberlight
East claim process
On a recent claim, the process was very easy. There was not much to input. I uploaded the invoice, answered a few straightforward questions, and submitted the information. The process was very user friendly.
Alan Goodman
Claim process is so easy.
Claim process is so easy.
Mark
Smooth and Easy
Smooth sailing and easy to submit
Maria Gomez
Very easy to use!
Very easy to use!
Martha Wilson
This pet insurance company is superb
This pet insurance company is superb. They reimburse payments immediately, and they explain why they determined the refund is what it is. Also, whenever I call customer service, I always get a rational answer to my concern.
Steven
Easy to submit claims and prompt…
Easy to submit claims and prompt responses.
flpnout
Everyone I spoke to is super friendly…
Everyone I spoke to is super friendly and helpful in providing a suitable quote for my new boxer puppy.
Lynn Jones
Easy process
Easy process, much more so than the competition. Simple app.
Melissa Hagen
easy to do claim online
easy to do claim online. wish the % given back to me was more...like 90% !
bill rouse
Entering a claim is seamless and quick.
Entering a claim is seamless and quick. Embrace is a God send for my wife and I. We had to send our little girl over the rainbow bridge yesterday and Embrace has made the claim process welcoming.
Sheryl Cousineau
Embrace is quick to review claims.
Embrace is quick to review claims.
Ms. Disappointed
Overall Review
I have been a Embrace customer for a quite a few years now. It is not what I expected. My advise is if you ae looking for pet insurance do your due diligence research so you can get the best pet care. It is not the associates, but the options offered, there are so much more out there to consider.
JOE VEALENCIS
The process for a claim is easy
The process for a claim is easy and self-explanatory. Most claims require no follow up but if they do, their people are very understanding of our pets and their proclivities to eat things they shouldn't!
Lorraine Finkelstein
Easy to submit a claim and get a…
Easy to submit a claim and get a reimbursement.
Lisa Chant
Embrace is very prompt
Embrace is very prompt in communicating via Email. Required information is easy to understand the what and why. Thank you for all you do!!!!
Rachel Singer
The App Needs Work
The company is good, pays claims in a timely manner. It's the App that's frustrating. Extremely slow to process anything, causing me to give it up for the day. And the user interface could use an upgrade.
Victor Arce Jr
Your increase was excessive, price gouging to the max!!!!!!!
I was happy with this insurance, but at the end of last year they raised my premiums by about $150..I think this is excessive as I have been a member for over 5 or 6 years..That is excessive!!!!!!!!There is no reason for that!!!!!
Ellen Blodgett
Thank You Embrace
It is always a good experiance when I call Embrace ! The people are friendly and will take the time to answer and solve the situation . Thank you Embrace
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