Embrace Review
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Reviews 7193 
Mary Rizza
Prompt response
Prompt response, above board communication and reimbursements timely.
Grandy Andrisek
easy to turn in a claim, contact during claim review is easy also online
explanations of claim result is easy to understand, payment is quick
MMarks
claim submission process…
claim submission process straightforward and refunds via direct deposit are timely. I like the options for choosing levels of coverage and reimbursement.
Russ Mulholland
As always easy claim process
As always easy claim process. Have 3 dogs with Embrace. Would not go or think of going to anyone else for this great service. Thank you. Wishing all of you a Merry Christmas, Happy New Year and/or Happy Holidays as appropriate.
Judi Alden
Dan was very patient and walked me…
Dan was very patient and walked me through the process. I was very appreciative.
gerald theodora
I spent $700 on my dogs emergency on 3…
I spent $700 on my dogs emergency on 3 visits and was only able to get $197 from you. Plus it cost me over $200 a month to you guys.
Star Barone-Wakefield
Ease
Ease, convenience, fast
TERESA
This is the absolute best pet insurance…
This is the absolute best pet insurance around. Excellent customer service and they handle claims quickly and efficiently.
Sara Melusky
A Must Have for any Pet Owner
Embrace has been such a blessing for our family. We were fortunate enough to only have to use them for wellness visits. They were so quick to respond to invoices and reimburse us with my wellness points. Just recently, our dog tore her CCL and required TPLO surgery. This was a very expensive surgery. I submitted the invoice and Embrace reimbursed so quickly. The first invoice was difficult for them to read, so they promptly emailed both my vet and me to get a more clear invoice. Once they were provided that, they got to work reviewing. I can not say enough good things about this company!
Suzanne Fitzpatrick
Very easy claim process.
Very easy claim process.
Jan Marie
Very helpful!
Embrace has helped us manage several unforeseen ailments. They are kind and compassionate to work with. We highly recommend this company!
Kathleen Kelley
Exceptional
Have had embrace since I got my Yorkie, 12 years. They are fair, and reimburse within days. Exceptional company.
HK
Embrace is great with initial response but…
Embrace is quick to reimburse you for covered claims. I was very pleased at first but my one wellness claim from November is the reason I only gave 3 stars. The adjuster on that claim is non responsive. All info was provided and still no response from her. All other claims have been great.
Tracy
Embrace is a good choice
We are so happy we chose Embrace. Their app made it easy to create a claim and upload documentation. They paid our claim quickly and had good communication throughout the process.
John Morton
Embrace is responsive
Embrace is responsive in processing and paying claims.
Michele Cancro
Setting up my account was easy
Setting up my account was easy. The website is totally user friendly. My claims were submitted easily. The site prompts you on how to proceed. The processing time is quick and with direct deposit, the reimbursement is very fast. This is the 1st time I have dealt w pet insurance but Embrace was highly recommended by a few techs at my vet's office. I'm happy that I chose Embrace. And I have already recommended them to 2 of my friends. One who just got a brand new puppy. I'm not 100% sure of this date but it was in Nov.
Carlin, Katherine
This is truly the BEST pet insurance!!
This is truly the BEST pet insurance!!
Kai Shanks
Very easy to submit claim online
Very easy to submit claim online. I just scanned in the invoice and the claim using Turbo scan on my phone, emailed to myself, saved on my computer and uploaded to your site.
Kyna Engelhart
Embrace pet insurance has great…
Embrace pet insurance has great coverage and is simple to use. It was easy to input the claims and they were able to make sure that my dogs were covered. I know that with Embrace I can ensure that they will get their preventative healthcare needs taken care of as well as any urgent and emergent care needs. If you are thinking you might need pet insurance, Embrace is my recommendation!
Jacob Bailey
Amazing staff
Amazing staff, policy options, and website platform. If you have a pet Embrace is the best insurance you can get. All claims are handled well and customer service. 5/5 stars
BRIAN Pier
Too soon to judge but so far so good.
Purchasing the policy, and interaction with a costumer service person were great. I have yet to make a claim, so I can't really judge how well everything else works.
C. Arny
My claim was settled satisfactory and…
My claim was settled satisfactory and quickly. Staff showed sympathy for my loss that the staff made several changes to the way my claim was settled due to a change in banking institution.
Jason
Great customer service
Great customer service
CB
The app is great
Fast easy claim filing using the app. Quick reimbursement if you opt for direct deposit (quite slow if you wait for a check). When my older dog passed they saw the claim and automatically removed his account from my monthly bill (i have another dog insured as well) so I didn’t have to worry about that. About as compassionate as an insurance company can get. Very fair rates and coverages without crazy rate increases. I will continue using them for my animals as long as they keep up the good work.
Rey Contreras
Honestly this has been pretty Easy
Honestly this has been pretty Easy. I’m not the smartest man in the world Amn the prompts made it simple and dummy proof. I made a claim took me about 3/5 mins. I was shocked. Awaiting answers now.
Carolyn
I found the claims submission process VERY easy and fast
I found the claims submission process VERY easy and fast. The site walked me through everything. This is as far as we have gotten so far, so I can't vouch for the rest of the process. Hopefully it goes as smoothly as the claims submission.
CSJarvis
This was my first experience with filing a claim for a pet
This was my first experience with filing a claim for a pet. The app made the process very easy, and I received updates along the way. The process was efficient and I received payment within a week. I was very happy with the experience.
Rogelia Sorto de Campos
Embrace cover the expenses as it is…
Embrace cover the expenses as it is stablish in the policy. Thanks for your prompt response and reimbursement.
Joan Weber
Everyone was so helpful and submitting…
Everyone was so helpful and submitting the claim was so easy!
Customer
Embrace is a great way to protect your pet!
Embrace was so easy to set up for my pet! The interface of the website is very easy to navigate and submitting a claim has been easy as well.
Claire C
Recommend Embrace
Wow! I was prepared to have to jump through hoops to get our claim approved and processed, but I was so pleasantly surprised at the ease and speed with which it was handled! I honestly didn't believe that we'd get money until we received our disbursement, as I have heard stories of other insurance companies denying everything. The process was very simple and easy, and the company communicated with me throughout the process. I ended up submitting medical records instead of waiting for the vet, and I think that helped speed things along. Highly recommended Embrace!
Elizabeth Morales
Quick Turn Around
Very quick review if claim submitted. I submitted claim on Friday and funds were in my account on Monday. Extremely happy with service.
DIANE
speedy response
speedy response
Troy
Simple platform and ease of use.
Simple platform and ease of use.
Jean
So easy to send invoices for wellness
So easy to send invoices for wellness
Dale Marie
Great company and staff! Best choice I ever made.
When I have to deal with Embrace staff regarding a claim they are very courteous and helpful. It has gotten so easy to submit a claim compared to when I first choose Embrace as my pets insurance company. They are staying up with the times as far as technology available to make it easy on us. Great Job Embrace.
Sharon Vann
Claims are given immediate attention
I appreciate the expeditiously manner in which claims are addressed.
Brian Vervynck
Ease of use
Ease of use, customer service, and timely payment. Very easy to work with - wish all insurance companies were like this!
Kelly Pelfrey
very happy with the quick turn around…
very happy with the quick turn around with my claims
Jim Hohl
Easy claims process & great service
Our cat developed cancer and Embrace covered us fully every step of the way, with no pushback, no claims denied and no hassle. Claims have all been processed quickly and in full, sometimes the same day or next day. We have been very happy with Embrace.
Andrew Bard
Easy in filing a claim.
Easy in filing a claim.
Mary Rodino
Fast and fair claims settlement
I am grateful to Embrace for their thoughtful review of my recent claim. This was my first claim after having the policy for 2 1/2 years. I wasn't sure what to expect. I found the claims process to be fast and fair. I also had the procedure pre-certified with them and found that process to be accurate. This was such a relief during a difficult time. Good news is that our kitty Charlie has fully recovered from losing five teeth (and four last year).
Projectorist
Very easy to report
Very easy to report, send receipts. Almost Instant response, rapid reimbursement!
John Hussey
Got it done in the end
Embrace knew what the precise hold up was whenever I called. The vet's office seemed to be the one that had missed something that Embrace required. The vet's office complained about not having proper contact information at Embrace (email, fax, website, etc.), I don't know if that information is readily apparent on all of the communications that originate with Embrace.
Steven Carter
they get to the claim very fast and…
they get to the claim very fast and tell me what is covered and what is not. They are very helpful
Jimmy Wallace
I am new to this insurance
I am new to this insurance, but so far I am satisfied with their promptness to a claim.
Connie Lotfi
Good Customer Service
I had to call to get back into the system again but the representative was quick to assist and provided me with a better phone number to call for future problems.
v&s m
the app does not allow for claim…
the app does not allow for claim submission and the online portal is slow in response to submissions
Kelly Bridgeforth
The claims and reimbursement is easy…
The claims and reimbursement is easy and fast. The app is simple to use for uploading documents. So far, we are happy with our choice to use Embrace.
Archbishop Richard L. Sorrenti
Getting Better, All the Time!
This Company has improved, greatly, from our experience with them, in the last year! It took us some time, to learn how they function, but, it was well worth the wait! Our last reimbursal went like clockwork, and was within definable benchmarks! In fact, this is the first time, the process went smoothly, without a modicum of effort! Certainly, Embrace, learns by its mistakes, as we all should, and, given the time, and patience, Embrace Pet Insurance, can be, your loved one's best friend, whether they wag their tail, or, melodiously purr!
Joan Clawson
Claim for orthopedic surgery. Coco
I called regarding my claim because I received a notice that they approved it but were waiting for the official invoice. I sent the invoice the same day I sent the estimate but under separate cover. The person I talked to insured me the invoice had been received. That was Monday and this is Wednesday and the information on line is still the same. I hope it has been received. The person I talked to was very helpful and I think solved my problem since she assured me the claims department had my invoice and were working on the claim.
DONNA HENDERSON
I believe Embrace to fair with covering…
I believe Embrace to fair with covering our girls for insurance. You are easy to work with, submit claims,
None
Way too expensive
They were wonderful for a while. The price just got out of control. They raised it $103 a month without informing me. When I reached out they said they emailed me which I went back to check it and never got an email. The price was not worth the service they provided!! I went to another company after that
Richard
Very slow coverage reimbursement
Our cairn terrier accidentally swallowed a piece of plastic. She was taken to an emergency vet to induce vomiting. She is fine now. That was on November 4th. Embrace held up the claim for what they said was to check for pre existing conditions. Lame excuse because this was an emergency condition. Swallowing a piece of plastic by accident is not a daily occurrence. The representative i spoke to was not too kind about this. After giving Embrace one star in a previous review, they settled within two hours. I just hope I don't have to go through this every time.
Patricia Dougherty
Great job throughout the process
The agent that I spoke to was very knowledgeable and helpful throughout the issue
Michael Kahn
Submission of claim is easy & fast
Submission of claim is easy & fast
bill rouse
Seamless filing
Once again the filing of a claim was seamless. And this senior citizen appreciates that. As a side note we just received our new policy and were very surprised at the increase in payment amount.
BOBBY ORLANDO
My clam was processed in a short time…
My clam was processed in a short time and was easy to file. Check should be here in a couple days.
John P.
Embrace, the best around !!
Our experiences have always been wonderful with the Embrace Claims process. Recently we had to take our dog to an Emergency Hospital due to a head trauma. I filed the claim later that morning after we returned for the sole purpose I would not forget. The claim was approved in less than four hours. Astounding service, they have always been approved quickly but this time was amazing. I filed on a Monday and received payment on Saturday. The coverage we chose has never let us down.
Kathi Cohen
This was my very first claim for Clark…
This was my very first claim for Clark Gable so I understand that it took a rather lengthy time to process. I received an email more than 10 days ago explaining the amount of money I would be receiving . I’m still waiting for the the check to arrive so I cannot give an honest opinion of your service yet!
Kathleen Hacker
Reality
I submitted our claim two days after we took our pet to the emergency center, on a Thursday, and the claim was approved and deposited the following Monday (minus the 10% and our deductible.) Actions speak louder than any words I could possibly put together. We will be staying with Embrace through the life of our pet.
Marie R
I have used Embrace for many pets over…
I have used Embrace for many pets over the years and never had one issue with them. They paid my claims promptly and answered any questions professionally.
Corinne
Submitting a claim was easy
Submitting a claim was easy. I like how they confirm the submission of the claim, and the turnaround time is prompt. And contacting Customer Service is also very easy.
Juana George
They processed my claim in 1 day
They processed my claim in 1 day. Money was in my bank account in 2 business days. Great company.
Cindy Priolo
Prompt service
Claim service was prompt and reimbursement (when appropriate) was received very quickly. On line filing makes it so much easier.
Joy S
Friendly, knowledgeable customer service
The care team member who assisted me on the phone was terrific. Once we got a little glitch straightened out, my claims were processed within a few hours. Since I chose to receive checks, I haven’t received payment yet but I’m sure the payments are on the way. So glad this was offered through USAA and that I purchased this to cover my kitty,
Holly
embrace is always easy to use and…
embrace is always easy to use and navigate!
Kimberley Brown
This process is so easy to submit
This process is so easy to submit. I love that you can go back upon reviewing if you see that something doesn't look right. Submitting a claim could not be easier.
Daniel Riordan
Helpful, fair, honest...
Polite, helpful, fair, honest folks. Dan Riordan
Don W.
The timeliness of settlements is…
The timeliness of settlements is standard yet the settlements are not explained on the nature of it and why.
Carlos
Company that you can trust 100%
Embrace took care of my concern right away once they found the problem.
Projectorist
Absolutely easy to do
Absolutely easy to do. Just follow on screen prompts and I'm done!
Shannon Williams
Easy and quick reimbursement
The reimbursement was quick and easy. It only took 4 days to get my refund. I’ve never had pet insurance before, but so glad I have it with our puppy. ER visits aren’t ever fun, especially during the holidays.
Michael Gutierrez
Easy to navigate and user friendly website
The website is extremely easy to navigate and user friendly in the process of submitting a claim.
Leslie
Easy receipt submittal
Easy receipt submittal, no red tape, fast turnaround, and the best service!
Mia Dutcher
Very simple and easy to figure out.
Very simple and easy to figure out.
frank casciari
great service
great service
ROBERT SMITH
was easy to use and a great experience.
was easy to use and a great experience.
Sandy
Getting too expensiveVery helpful
Very helpful. I have to renew for the year but getting very expensive. My lucy is 11years and 4 months old still very active, they want $234.a month to keep my same insurance this year. They do pay whats expected but when i first got insurance for lucy it was $60.a month. I will br checking around for different companies
Donna Altig
Outstanding
The Customer service person was very helpful and knowledgeable in answering my question
michael coringrato
These guys are always good
These guys are always good pay quickly most of the times
Larry Harrington
Much easier process than filing a claim…
Much easier process than filing a claim for my insurance!
Barbara Garner
I Used the Embrace app and it was such…
I Used the Embrace app and it was such an easy procedure.
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