Embrace Review
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Reviews 10094 
customer
Embrace is great
Embrace is great. The communication, ease of claim submission and turnaround time. The customer service is on point and exceeds expectations. I would recommend and do it all over again.
Mountainvco
Took the insurance for a test drive for…
Took the insurance for a test drive with my claim. Not sure at this time, but: -$48.50 x 12 = $582 per year without meds -$877.46 Deductible +$1033+ for the claims including meds not covered $1,459.46 Total out by customer. I could be off by change or dollar, but that's the picture I was looking at. However, they were kind and courteous.
Danielle Mayrberger
I called to cancel my plan and was…
I called to cancel my plan and was subsequently hung up on when I told the representative that everything is a pre-existing condition according to their underwriters as that was my response to her telling me that any new insurance company I select will do the same thing.
Tracey M
Embrace Pet Insurance is the real deal
Embrace Pet Insurance is the real deal. My dog had to have emergency surgery for bladder stone removal after being diagnosed with a urinary tract infection. I received an invoice from the vet for the initial visit and another invoice for the surgery. I submitted the invoices on Embrace's website and 2 business days later they issued 2 checks and dropped them into the mail. I couldn't be happier with this company. : )
B Ward
Easy and straightforward process!
Easy and straightforward process!
Philip Cestaro
excellent insurance and simple to file…
excellent insurance and simple to file claims
Dan
Is there anyway that you can add "Rx…
Is there anyway that you can add "Rx Renewal" to the diagnosis?
sharon edelman
Very personable and gave me useful…
Very personable and gave me useful information
Christina
So easy to file a claim
So easy to file a claim! I mostly submit for monthly grooming and then for yearly/routine vaccinations. Highly recommend Embrace Pet Insurance
kevin mitchell
Wow!
Wow! It was very fast and easy to file the claim.
Robin Hicks Weaver
It's just so easy sending in your…
It's just so easy sending in your bills...a lot easier than my own health insurance!!!
Julie Tarbuck
Forget it
Forget it, too complicated for old people.
Julio Hernandez
Easy and fast
I like the easy and practical way I can place a claim without difficulty. I love the response time and method.
Donna
My dog got bronchitis
My dog got bronchitis, took him to the vet. He had xrays and was prescribed antibiotics. I sent the invoice to embrace and was reimbursed in less than a week. Thank you Embrace
Vicky G
Easy to submit claim
Easy to submit claim. However, I just submitted it and haven’t gotten an approval yet so I can’t speak if it was actually approved.
Edmund Piccolino
wonderful service and an easy web site…
wonderful service and an easy web site to use
Chris Dagg
Claims processed quickly
Claims processed quickly
Miriam Clark
Thanks to Embrace Pet Insure
Thanks to Embrace Pet Insure. Is easy to make a claim. I am very happy.
leslie anderson
A great company that values dog health
A great company that values dog health. Easy to submit.
Johnnie Newman
I have never had a problem with getting…
I have never had a problem with getting help with question. Always so polite and very helpful.
Monica
I have only had a great experience with…
I have only had a great experience with Embrace the claims are easy to file and paid quickly
jaden kiefer
Super easy to make the claim and hear…
Super easy to make the claim and hear back within days.
SHIRLEY
Embrace has been very good to work…
Embrace has been very good to work with- They tell .me what I need to do and help me with the processing of my claims
Molly
Shamefully increasing to the highest…
Shamefully increasing to the highest premium each year of my dog’s life. I’ve been with them for 12 yrs. They only care about money not the animals. They pay for what they say they do because they have to.
Noni
Our kitty had a 3 day hospital stay
Our kitty had a 3 day hospital stay. I sent in my claims and documents and prepared to wait for approval. They were approved in less than 24 hours! The service is awesome and the coverage was as expected. I am very grateful for Embrace!
Evelyne Hennick
Your customer service have NEVER let me…
Your customer service have NEVER let me down. Every person I've spoken with has been kind, knowledgeable and so helpful. I love working with your company. I PRAY that you never change. I know INSURANCE has a stigma, I'm hoping that EMBRACE actually stays COOL -- making pets just AS important as their bottom line!
Ann S.
Fast claims & pre-certifications
Quick, accurate & efficient claims process. Super fast pre-certification process of ensuring coverage before proceeding with costly medical testing.
Adam Silva
Great service & caring
Embrace has always been wonderful and easy to deal with. Claim submission is a breeze and everyone I have ever spoken with is polite & professional. They are also very caring for our Dogs. Highly Recommended
Diana Mercer
Hassle Free!
Not cheap insurance, but it's really easy to submit a claim and processing is hassle free. Frankly, I can't believe it. My dog has cancer and I've had to take her to a veterinary teaching hospital at Purdue University for specialized care and the insurance company hasn't given me a problem at all. They also pay claims quickly. What a relief!
Janis Ritter
Embrace Coverage
Our cat has been experiencing health issues recently, some of which are serious. Embrace has reimbursed us for sll of the claims we have submitted to them. I am very satified with this company.
Sarah \
Easy to use Insurance
It's very easy to submit a claim, and Embrace usually gets back to me in a reasonable amount of time. They make it clear what is and is not covered by my cats' policies, what the deductible is, etc., so I don't have to worry about any of that. I'm getting a great deal on the one cat, who has a claim every month for her prescription, and the other cat only ever used his once, but boy was I glad to have insurance when he did.
Noelene
I am not very computer literate
I am not very computer literate, however by following directions that were easily understood I was able to file a claim. Your website is very user friendly. I also had a conversation not too long ago with one of your employees and was very pleased with how considerate and helpful she was.
Kathie Moon
Customer Service was great as always
Customer Service was great as always
Julia Bakos
I love Embrace Pet Insurance
I love Embrace Pet Insurance! It is so easy to upload a claim and they process it right away!! If you have any questions or concerns, their staff is helpful and quick to resolve your problems (if any):)
Claudia Baeza
They were very fast in completing my…
They were very fast in completing my claim! I got like 90% of the bill back!! I’m very happy with this insurance:)
R CM
Embrace protects our family through good and challenging times
Our family has been protected by Embrace since Holly's "Gotcha Day". It's been 4 years now, with unwavering protection from Embrace to Holly's well-being. They kept their promise and covered Holly's healthcare needs, reimbursing all the vet and specialty cares. Holly went through TPLO on both hind knees, tumor on tail, and now back pain related to spinal disc infection and inflammation in the last 4 years. Embrace is there for us through all these. We are grateful for Embrace and will recommend them to anyone needing pet insurance.
Heidi
First of all thrilled to talk to a real…
First of all thrilled to talk to a real person and secondly, their insurance programs for pets are wonderful. Easy to submit claims, takes a couple of minutes and reimbursement occurs within two weeks. The wellness program is a great add-in to our emergency and sick policy allowing for grooming, wellness check-ups, food, etc. a great all-around saver. Love it.
Debbie West
You get answers quickly
My questions are always answered and representatives are always very polite and informative
Martin Goldman
Please acknowledge exceptional customer satisfaction by your representative.
I called embrace regarding additional information that was needed I spoke to a customer representative who answered the call within a minute. She promptly reviewed my submissions and approved three of them while on the Phone and submitted two others to an adjuster. Within 2 days these were also approved. I was very impressed by the pleasantness, efficiency, and knowledge of this representative. ❤️
Jenny B
Best pet insurance company
Best pet insurance company, I am kind of blown away.
Nick C.
Much better than the main competitor in…
Much better than the main competitor in my experience. Very easy to submit a claim. Felt that they treated us more fairly than I saw with their largest competitor (starts with an F).
Ruth Praast Bolejack
Long time Embrace Pet Insurance Subscribers
We have been with Embrace Pet Insurance for years. They have always paid quickly and been a godsend when our dog developed a cancerous tumor (adenocarcinoma). Paid to the maximum when he had radiation treatment. He is doing great! This visit wasn't for cancer, but a different issue and I don't expect any problems!
Derek Whitton
They make it easy and helpful when…
They make it easy and helpful when submitting claims.
Sandy
I have a dog with serious liver disease…
I have a dog with serious liver disease and have submitted multiple invoices, large and small to Embrace. They have consistently repaid me in a timely manner. This gives me a bit of comfort during a scary time. Thank you, Embrace!
Mary Jane Anderson
Filing a Claim
I was having difficulty logging in to file a claim. The customer service person was so patient! She advised me on how to best access my account so I could file a claim. I got into my account the first time after taking her advice and was able to submit my claim in about 2 minutes.
David T
Embrace: Responsive and Excellent Coverage
Embrace has been responsive and covered a significant amount of the costs. I really appreciate the speed of review and the acceptance of the diagnosis.
Kerry Rodgers
Good coverage
I would recommend Embrace for when you are bringing a new puppy home. It is a lot harder and frustrating trying to get an older dog covered.
Customer
Easy to use OnLine Claims
Your computer system is so easy and intuitive! Claims are processed promptly.
David Fernandes
After years of not using it, easy as can be when needed
After nearly 5 years of just having a policy and never needing it, I was pleasantly surprised by the ease of submitting claims for my cat emergency care visit.
John Hussey
Thorough wellness exam performed
Thorough wellness exam performed, as usual. Directions and feedback were easy to understand and to the point. Doc and assistant were very nice and caring. Felt good about the whole experience.
Anny
Claim Process Take a Bit of Work
Requesting a claim is easy. However, they don't let you submit the medical records from your vet. They email your vet and CC you. My vet submitted medical records for 2 dates. They only approved the 1st one. They continue to email the 2nd one. I have emailed them, uploaded my document myself and messaged them. They continue to email my vet and say it will be on "hold." It is a lot of work on your end to submit a claim.
Neil Skjoldal
Quick & Easy
It's really super easy to submit a claim. It's usually processed quickly and you receive your payment quickly.
Larry Andrews
For 10 years Embrace has been covering…
For 10 years Embrace has been covering Jack’s vet bills and reimbursing us in a timely manner. They were very sympathetic when they learned of Jack’s death from heart failure. I recommend Embrace for anyone needing a very good medical coverage for their furry friends. Larry Andrews
susan s
Always easy to communicate with Embrace
I was asked to write a follow up regarding submission of an invoice that got tweaked somewhere along the way. Was No problem whatsoever. Embrace made it easy to email a new copy without going through the rest of the process again. The claim was paid the same day. They were very helpful as they always are. We truly appreciate a business that is so easy to deal with.
Patricia
Easy to use
Easy to use. Appreciate Embrace for my fur baby!
Sandy Schneider-Gonzalez
I spoke to customer service
I spoke to customer service . The benefits were explained to me. I recently upgrade my police to cover grooming which I really needed since I have my Maltipoo groomed every 4 weeks. I am pleased so far with this policy .
Philip
Enrolled through USAA
Enrolled through USAA. Easy to select desired coverage, premiums reasonable. Since the policy just started no experience with claims or benefits.
Cathy
Great pet insurance company
Great pet insurance company. The website is very easy to navigate, claims are easy to be made and you are reimbursed very quickly. You can also access information about what is covered and not covered very easily. Customer service is caring and competent. We will use Embrace in the future.
Consumer
Claim submission
Always easy to submit a claim and claim support has been very helpful. This insurance has been very important and worth the investment!
Theresa
Thanks for helping me keep my little…
Thanks for helping me keep my little old lady cat as healthy as possible for as long as was ethical. She needed a lot of treatment in the nearly 3 years I had her after adopting her from the shelter. I never had to truly worry about her bills because you always reimbursed me.
Sophie Torr
Embrace is great!
Embrace is the easiest and best insurance for my dog. They reimburse majority of her vet visits and I get my refund in less than a week. It is easy, affordable, and helpful- especially with the online pet support. I would highly recommend to all pet owners.
Jim
I just signed up
I just signed up. I switched from anotherfor my new puppy.
Darlene
Embrace has your pet answers
My interaction with the representative was great. She answered my initial question plus gave me information about some other things I had questions about.
Jim Galvin
It seems to be a lot less complicated…
It seems to be a lot less complicated filing a claim and faster turnaround for the claims I've submitted this year.
Betsey Woods
I have always gotten top notch service…
I have always gotten top notch service from Embrace. Rates are reasonable and they are fair.
Char Conrad
Filing claims is easy.
Filing claims is easy.
Rodriguez Daniel
Easy to make a claim
Easy to make a claim
Cathy
Great experience with Embrace…
Great experience with Embrace insurance. So easy to submit a claim and understand what is covered. Reimbursement is extremely quick. I highly recommend this insurance!
Teresa Ingram
The time line
Don't know as I sent in claims. We'll see. Not crazy about having to get claims in with in a year even as you're still working on dog issue. I'm still paying so why not take care of claim. I've paid for it.
James
Fast response
Fast response
関口雄介
So easy and fast payment
Once you get used to it, the claim process is very simple and easy. Payment is very fast. Excellent experience.
Vince
Simple to use.
We've used Embrace since our dog was a puppy. Every year we continue to use their coverage simply because the claims system is so simple to use and all the information is spelled out very succinctly.
Jeff B
Rapid claims determination
We have had Embrace Insurance now on 3 Bernese Mt. Dogs (since 2014-15). Over the years, they have markedly improved their claims determination and time it takes to get reimbursed. These days, I usually am notified within a week and often sooner. The reimbursement is directly deposited into my account. I have had another dog put on a different Plan which has not been as efficient. We do not do the Wellness benefits as we calculated for us that it would be 'a wash' as far as ROI. My wife and I have always had good luck talking to a live person when needed.
Frank
I love Embrace!
I love Embrace! They make the claim process very easy and have always treated Rufus and myself like family more than just clients. Also their rates are very good based on Rufus's age and issues. I would highly recommend Embrace!
Susan Decker
I needed to clarify the information…
I needed to clarify the information requested and concerning a claim. Cassie was helpful and walked me through the steps. I appreciate the assistance - with a human and not a bot.
April Everett
Impressed so far!
I am a new customer but so far I am very impressed with not only ease of use with their website but prompt reimbursement. I am a life long USAA member and Embrace is their preferred vendor so I am sure they will live up to USAA's high standards for customer service over the long haul.
Tony Hamrick
This carrier pays Claims
I wish the policy reimbursed 80% instead of 70%
James Bassler
Claim…
The process for submitting claims was easy. I will try to add to my review when I see how reimbursement goes. So far so good.
Bob Wyrick
Great staff. User friendly Website.
Friendly and attentive staff. Easy to use website and app.
William Hammond
Website is fine
Website is fine. Haven’t hit my deductible yet.
Maddi
It’s hard getting insurance for your…
It’s hard getting insurance for your older dog when another insurance company cancels for no reason. And then the new one won’t cover anything that he had in his whole lifetime. Even if it’s been over a year since he was treated. I feel like with older dogs it’s just hard to get good coverage. I pay a lot to insure him and they find anything way they can to NOT cover the service.
PIA Wilken
I’ve been a customer of Embrace Pet…
I’ve been a customer of Embrace Pet Insurance for many years and all my pets have had coverage through this insurance company. It’s very easy to file claims and the processing time is quick and accurate.
Thomas Cottrell
Awesome support
Awesome support The team has always been very responsive. We went a few years never needing to file a claim and now that our dog is going through cancer treatment they have been so supportive.
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