Embrace Review
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Embrace is great. The communication, ease of claim submission and turnaround time. The customer service is on point and exceeds expectations. I would recommend and do it all over again.
Took the insurance for a test drive with my claim. Not sure at this time, but: -$48.50 x 12 = $582 per year without meds -$877.46 Deductible +$1033+ for the claims including meds not covered $1,459.46 Total out by customer. I could be off by change or dollar, but that's the picture I was looking at. However, they were kind and courteous.
I called to cancel my plan and was subsequently hung up on when I told the representative that everything is a pre-existing condition according to their underwriters as that was my response to her telling me that any new insurance company I select will do the same thing.
Embrace Pet Insurance is the real deal. My dog had to have emergency surgery for bladder stone removal after being diagnosed with a urinary tract infection. I received an invoice from the vet for the initial visit and another invoice for the surgery. I submitted the invoices on Embrace's website and 2 business days later they issued 2 checks and dropped them into the mail. I couldn't be happier with this company. : )
Easy and straightforward process!
excellent insurance and simple to file claims
Is there anyway that you can add "Rx Renewal" to the diagnosis?
Very personable and gave me useful information
So easy to file a claim! I mostly submit for monthly grooming and then for yearly/routine vaccinations. Highly recommend Embrace Pet Insurance
Wow! It was very fast and easy to file the claim.
It's just so easy sending in your bills...a lot easier than my own health insurance!!!
Forget it, too complicated for old people.
I like the easy and practical way I can place a claim without difficulty. I love the response time and method.
My dog got bronchitis, took him to the vet. He had xrays and was prescribed antibiotics. I sent the invoice to embrace and was reimbursed in less than a week. Thank you Embrace
Easy to submit claim. However, I just submitted it and haven’t gotten an approval yet so I can’t speak if it was actually approved.
wonderful service and an easy web site to use
Claims processed quickly
Thanks to Embrace Pet Insure. Is easy to make a claim. I am very happy.
A great company that values dog health. Easy to submit.
I have never had a problem with getting help with question. Always so polite and very helpful.
I have only had a great experience with Embrace the claims are easy to file and paid quickly
Super easy to make the claim and hear back within days.
Embrace has been very good to work with- They tell .me what I need to do and help me with the processing of my claims
Shamefully increasing to the highest premium each year of my dog’s life. I’ve been with them for 12 yrs. They only care about money not the animals. They pay for what they say they do because they have to.
Our kitty had a 3 day hospital stay. I sent in my claims and documents and prepared to wait for approval. They were approved in less than 24 hours! The service is awesome and the coverage was as expected. I am very grateful for Embrace!
Your customer service have NEVER let me down. Every person I've spoken with has been kind, knowledgeable and so helpful. I love working with your company. I PRAY that you never change. I know INSURANCE has a stigma, I'm hoping that EMBRACE actually stays COOL -- making pets just AS important as their bottom line!
Quick, accurate & efficient claims process. Super fast pre-certification process of ensuring coverage before proceeding with costly medical testing.
Embrace has always been wonderful and easy to deal with. Claim submission is a breeze and everyone I have ever spoken with is polite & professional. They are also very caring for our Dogs. Highly Recommended
Not cheap insurance, but it's really easy to submit a claim and processing is hassle free. Frankly, I can't believe it. My dog has cancer and I've had to take her to a veterinary teaching hospital at Purdue University for specialized care and the insurance company hasn't given me a problem at all. They also pay claims quickly. What a relief!
Our cat has been experiencing health issues recently, some of which are serious. Embrace has reimbursed us for sll of the claims we have submitted to them. I am very satified with this company.
It's very easy to submit a claim, and Embrace usually gets back to me in a reasonable amount of time. They make it clear what is and is not covered by my cats' policies, what the deductible is, etc., so I don't have to worry about any of that. I'm getting a great deal on the one cat, who has a claim every month for her prescription, and the other cat only ever used his once, but boy was I glad to have insurance when he did.
I am not very computer literate, however by following directions that were easily understood I was able to file a claim. Your website is very user friendly. I also had a conversation not too long ago with one of your employees and was very pleased with how considerate and helpful she was.
Customer Service was great as always
I love Embrace Pet Insurance! It is so easy to upload a claim and they process it right away!! If you have any questions or concerns, their staff is helpful and quick to resolve your problems (if any):)
They were very fast in completing my claim! I got like 90% of the bill back!! I’m very happy with this insurance:)
Our family has been protected by Embrace since Holly's "Gotcha Day". It's been 4 years now, with unwavering protection from Embrace to Holly's well-being. They kept their promise and covered Holly's healthcare needs, reimbursing all the vet and specialty cares. Holly went through TPLO on both hind knees, tumor on tail, and now back pain related to spinal disc infection and inflammation in the last 4 years. Embrace is there for us through all these. We are grateful for Embrace and will recommend them to anyone needing pet insurance.
First of all thrilled to talk to a real person and secondly, their insurance programs for pets are wonderful. Easy to submit claims, takes a couple of minutes and reimbursement occurs within two weeks. The wellness program is a great add-in to our emergency and sick policy allowing for grooming, wellness check-ups, food, etc. a great all-around saver. Love it.
My questions are always answered and representatives are always very polite and informative
I called embrace regarding additional information that was needed I spoke to a customer representative who answered the call within a minute. She promptly reviewed my submissions and approved three of them while on the Phone and submitted two others to an adjuster. Within 2 days these were also approved. I was very impressed by the pleasantness, efficiency, and knowledge of this representative. ❤️
Best pet insurance company, I am kind of blown away.
Much better than the main competitor in my experience. Very easy to submit a claim. Felt that they treated us more fairly than I saw with their largest competitor (starts with an F).
We have been with Embrace Pet Insurance for years. They have always paid quickly and been a godsend when our dog developed a cancerous tumor (adenocarcinoma). Paid to the maximum when he had radiation treatment. He is doing great! This visit wasn't for cancer, but a different issue and I don't expect any problems!
They make it easy and helpful when submitting claims.
I have a dog with serious liver disease and have submitted multiple invoices, large and small to Embrace. They have consistently repaid me in a timely manner. This gives me a bit of comfort during a scary time. Thank you, Embrace!
I was having difficulty logging in to file a claim. The customer service person was so patient! She advised me on how to best access my account so I could file a claim. I got into my account the first time after taking her advice and was able to submit my claim in about 2 minutes.
Embrace has been responsive and covered a significant amount of the costs. I really appreciate the speed of review and the acceptance of the diagnosis.
I would recommend Embrace for when you are bringing a new puppy home. It is a lot harder and frustrating trying to get an older dog covered.
Your computer system is so easy and intuitive! Claims are processed promptly.
After nearly 5 years of just having a policy and never needing it, I was pleasantly surprised by the ease of submitting claims for my cat emergency care visit.
Thorough wellness exam performed, as usual. Directions and feedback were easy to understand and to the point. Doc and assistant were very nice and caring. Felt good about the whole experience.
Requesting a claim is easy. However, they don't let you submit the medical records from your vet. They email your vet and CC you. My vet submitted medical records for 2 dates. They only approved the 1st one. They continue to email the 2nd one. I have emailed them, uploaded my document myself and messaged them. They continue to email my vet and say it will be on "hold." It is a lot of work on your end to submit a claim.
It's really super easy to submit a claim. It's usually processed quickly and you receive your payment quickly.
For 10 years Embrace has been covering Jack’s vet bills and reimbursing us in a timely manner. They were very sympathetic when they learned of Jack’s death from heart failure. I recommend Embrace for anyone needing a very good medical coverage for their furry friends. Larry Andrews
I was asked to write a follow up regarding submission of an invoice that got tweaked somewhere along the way. Was No problem whatsoever. Embrace made it easy to email a new copy without going through the rest of the process again. The claim was paid the same day. They were very helpful as they always are. We truly appreciate a business that is so easy to deal with.
Easy to use. Appreciate Embrace for my fur baby!
I spoke to customer service . The benefits were explained to me. I recently upgrade my police to cover grooming which I really needed since I have my Maltipoo groomed every 4 weeks. I am pleased so far with this policy .
Enrolled through USAA. Easy to select desired coverage, premiums reasonable. Since the policy just started no experience with claims or benefits.
Great pet insurance company. The website is very easy to navigate, claims are easy to be made and you are reimbursed very quickly. You can also access information about what is covered and not covered very easily. Customer service is caring and competent. We will use Embrace in the future.
Always easy to submit a claim and claim support has been very helpful. This insurance has been very important and worth the investment!
Thanks for helping me keep my little old lady cat as healthy as possible for as long as was ethical. She needed a lot of treatment in the nearly 3 years I had her after adopting her from the shelter. I never had to truly worry about her bills because you always reimbursed me.
Embrace is the easiest and best insurance for my dog. They reimburse majority of her vet visits and I get my refund in less than a week. It is easy, affordable, and helpful- especially with the online pet support. I would highly recommend to all pet owners.
I just signed up. I switched from anotherfor my new puppy.
My interaction with the representative was great. She answered my initial question plus gave me information about some other things I had questions about.
It seems to be a lot less complicated filing a claim and faster turnaround for the claims I've submitted this year.
I have always gotten top notch service from Embrace. Rates are reasonable and they are fair.
Filing claims is easy.
Easy to make a claim
Great experience with Embrace insurance. So easy to submit a claim and understand what is covered. Reimbursement is extremely quick. I highly recommend this insurance!
Don't know as I sent in claims. We'll see. Not crazy about having to get claims in with in a year even as you're still working on dog issue. I'm still paying so why not take care of claim. I've paid for it.
Fast response
Once you get used to it, the claim process is very simple and easy. Payment is very fast. Excellent experience.
We've used Embrace since our dog was a puppy. Every year we continue to use their coverage simply because the claims system is so simple to use and all the information is spelled out very succinctly.
We have had Embrace Insurance now on 3 Bernese Mt. Dogs (since 2014-15). Over the years, they have markedly improved their claims determination and time it takes to get reimbursed. These days, I usually am notified within a week and often sooner. The reimbursement is directly deposited into my account. I have had another dog put on a different Plan which has not been as efficient. We do not do the Wellness benefits as we calculated for us that it would be 'a wash' as far as ROI. My wife and I have always had good luck talking to a live person when needed.
I love Embrace! They make the claim process very easy and have always treated Rufus and myself like family more than just clients. Also their rates are very good based on Rufus's age and issues. I would highly recommend Embrace!
I needed to clarify the information requested and concerning a claim. Cassie was helpful and walked me through the steps. I appreciate the assistance - with a human and not a bot.
I am a new customer but so far I am very impressed with not only ease of use with their website but prompt reimbursement. I am a life long USAA member and Embrace is their preferred vendor so I am sure they will live up to USAA's high standards for customer service over the long haul.
I wish the policy reimbursed 80% instead of 70%
The process for submitting claims was easy. I will try to add to my review when I see how reimbursement goes. So far so good.
Friendly and attentive staff. Easy to use website and app.
Website is fine. Haven’t hit my deductible yet.
It’s hard getting insurance for your older dog when another insurance company cancels for no reason. And then the new one won’t cover anything that he had in his whole lifetime. Even if it’s been over a year since he was treated. I feel like with older dogs it’s just hard to get good coverage. I pay a lot to insure him and they find anything way they can to NOT cover the service.
I’ve been a customer of Embrace Pet Insurance for many years and all my pets have had coverage through this insurance company. It’s very easy to file claims and the processing time is quick and accurate.
Awesome support The team has always been very responsive. We went a few years never needing to file a claim and now that our dog is going through cancer treatment they have been so supportive.
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