Embrace Review
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Reviews 10328 
debbie bariezas
Claims & overall site
Revised site & claims process much improved & easier
Sarah Walker
Submitting the claim was fast and simple
Submitting the claim was fast and simple
kam
Great
simple, quick, and efficient website. Took less than five minutes to upload the claim.
Kelly Hosste
Quick, Easy, Attentive
Customer service is easy to reach and can always help me. They are quick to review and reimburse claims. I have been really pleased with the coverage and service for my pets since we have had Embrace the past 7 years.
Ellen Friedmann
I talked to two people
I talked to two people. The second called me to see what they could do to make the policy work for me. We were on the phone for an hour before we could find a solution. It was amazing customer service.
celeste ferendo
As always I appreciate EMBRACE
As always I appreciate EMBRACE. A real human answers the phone!!!! AND called me! When does THAT happen anymore. Also It is easy to file a claim. No hidden small print. What’s covered is clear. In the past I have received fair and prompt reimbursement. I hope they never change their way of doing business.
Kim Lehnhoff
Recommend Embrace for coverage
Have only had coverage for 4 cats for about 6 months now, but I am very pleased with their customer service. Filing of claims has been exceptionally easy. I highly recommend getting coverage with Embrace.
Judy Lewis
This was easy and took only a few…
This was easy and took only a few mintues.
Mitch
The process of submitting a claim is…
The process of submitting a claim is fairly easy. Claims are also handled in a timely fashion.
Angela Baker
Such Ease and user friendly!
Such Ease and user friendly!
Richard Lane
Rep's always helpful & courteous. Thank you
Rep's always helpful
Lloyd Bye and Virginia Bye
Embrace is a great pet insurance
Embrace is a great pet insurance! They make it so easy to put in a claim. So thankful we haven’t had to put in a claim in a long time, but when Bootsie had an ear infection the other day, we sent in a claim and got feedback right away. I would recommend this insurance to anybody looking for a good pet insurance!
Windy Ortega
Fast and easy to submit a claim and the…
Fast and easy to submit a claim and the claim is usually paid the next day!
Semyon Rubinchik
It was straightforward and step by step…
It was straightforward and step by step instructions were provided. The whole process did not take long
TDS
Outstanding Support!!!!
We have been with Embrace since August 2024. Our coverage includes wellness, accident and illness insurance for two adult male cats. We just submitted our first two illness claims resulting from a significant, initially life threatening, stroke suffered by one of them. Treatment included emergency, ICU and stabilization procedures at one practice for two days followed by two additional days at a neurological specialist and advanced care facility. Embrace approved both claims within 24 hours. The claims process was both flawless and seamless - truly outstanding in all regards. In all aspects our experience denoted a competent, professional and caring company that provides its advertised services in an exemplary manner. Highly recommend in all regards. 6.0 on a 5.0 scale.
David Lynam
I like the ease and speed filing a…
I like the ease and speed filing a claim takes.
MJ
Quick and easy claim submission
Quick and easy claim submission. Usually doesn't rake long for reimbursement.
Kim
Quick and easy submission
Quick and easy submission. Terms of the policy seem to be fair and really help. Years ago I had pet insurance which did little to nothing.
Melvin Crandall
Embrace Pet Insurance has provided excellent service
Embrace Pet Insurance has provided excellent coverage for my Dachsund Luna. Claims have been acted upon in a quick and timely manner.
Claire
Easy to submit online and quick…
Easy to submit online and quick response time, everytime I've called with a question everyone has been friendly and courteous!
Marjorie Wilson
All went well.
All went well.
Lindsey Fincher
Exceeded expectations
The claims process was quick, efficient, easy and very fast. The claim was processed within 24 hours and the reimbursement was received within a couple days. Very happy with the entire process.
Scott Williams
Super easy submitting claim.
Super easy submitting claim.
Elise Barrett
Embrace delivers
Embrace delivers! I constantly have excellent service from awesome people. They are fast, efficient, and alerts kind and professional. As long as I have pets, I will have embrace. Elise B
Michael Stafford
FAST and EASY!
FAST and EASY!
NM
I am 100% happy and grateful for Embrace Pet Insurance
This is my first experience with pet insurance and I could not be happier with Embrace. After my dachshund was diagnosed with a significant issue, I crossed my fingers that the coverage would kick in and that it would be a seamless and easy process. It has been both simple and easy. I've submitted several claims and all of them were reviewed the day they were submitted and paid that same day. Every call I've had with them has been very helpful and pleasant. They are responsive and seem to really care about my dogs care and my experience. I wish my own personal insurance was as easy!
lynsey bruzzi
Embrace has been AMAZING!!
Embrace has been AMAZING!!! I’ve had in the last week 4 vet visits that they have been so quick with response and approval and payments for the visits!
Steven Caine
Always a prompt and accurate response
Always a prompt and accurate response
Jimmy Eubanks
User Friendly
Claim process is pretty easy.
Monica
I am so thankful I have embrace for my…
I am so thankful I have embrace for my two pups Chubbs and Darlie, it give me peace when I have to take them to vet no matter what is going on
Jennifer Traverso
Very easy to submit the claim!
Very easy to submit the claim!
Daniel Cunningham
Great experience
The claims portion is so easy to use. Well explained and fast. We made claims and 2 hours later they were complete. Great experience!
customer
Always very quick with a fair response
Always very quick with a fair response. Recommend this pet insurance for anyone with pets.
Ray Kimbrell
Very easy to submit a claim.
Very easy to submit a claim.
customer
⭐️⭐️⭐️⭐️⭐️
⭐️⭐️⭐️⭐️⭐️ I had such a great experience using this site! The process to file a claim was super easy and straightforward — everything was clearly explained, and it only took a few minutes to complete. The layout is clean and user-friendly, and I really appreciated how quick and efficient the whole process was. Highly recommend this site to anyone who wants a fast and hassle-free way to submit a claim!
Alan Landry
Our First Experience With Embrace!
Recently, our rescue puppy, JR, now 9 years old, required surgery for an ear hematoma. We have had Embrace Insurance since we brought him home but until now, had never used it, so I was a little apprehensive about filing a claim. I have to say that it was one of the easiest, most transparent processes I have ever been through with any insurance company. I uploaded the invoice from the vet, answered a few short questions, and the submission was done. The time was 3:18 pm EST. At 3:34 pm EST I received an email acknowledging the submission and giving us the good news that the claim was complete and that the surgery was covered by our policy! Embrace kept me informed every step of the way, the submission process was simple and clear, and the resolution was lightning fast! I am still shaking my head in disbelief at how easy this was, and thankful that I kept this coverage from the beginning. This is a great company that I highly recommend! Well done, Embrace!!! And THANK YOU!!!
Julie Wensel
Embrace is great!
Embrace is a great company to insure your pets; we have worked with them for at least 10 years. Submitting claims is easy, they cover a great amount, and I have never had issues with them. It's nice to have the trust that our pets can get the care they need, and we can afford it because of Embrace.
Sonia
Website is easy to work with
Website is easy to work with. Customer service and reimbursements are quick. Just hoping they can keep their rates the same as my contract is going to expire soon.
Pete Ginocchio
Easy claims submission and fast…
Easy claims submission and fast payment. Website is easy to navigate and this insurance is priced right!!
Nancy Miller-Snoblen
just followed directions they were…
just followed directions they were plain and clear
Julie Metivier
Claim
Speedy efficient responses via email and claim.
customer
Easy to file a claim.
Easy to file a claim.
linda johnson
I'm satisfied with how my claim is processed. It's expeditiously paid. No hassles.
I'm satisfied with how my claim is
Kevin H
Quick and Fair
Our Pit-Lab mix dog Coco has been insured by Embrace Pet Insurance since she was 6 weeks old. She was given a clean bill of health, and after the required waiting period, she has had full coverage up to $10,000. At the age of 3, Coco was diagnosed with Exocrine Pancreatic Insufficiency, a genetic disease that can be treated but not cured. The treatment is over $500 per month, but Embrace has been paying 80% of that cost continuously since she was diagnosed. My rates have not risen any more than a healthy dog, and they have never refused a claim.
Sandra Bixler
Fast and easy to submit claims
Fast and easy to submit claims
bill rouse
Your employees are your best…
Your employees are your best Ambassadors for your business. They ROCK!!!!!
Gulliver
Submitting a claim
Just had to submit a claim. My dog ate a corn cob. The website is very easy to work with and Embrace customer service is excellent
Janet Schaefer
Submitting a claim was way easier than…
Submitting a claim was way easier than I expected.
Amy Whitney
So Thankful For Embrace Coverage!
Pet insurance isn't cheap, especially as they get older, but it has been invaluable in giving us peace of mind when we've been concerned about a health issue. Our 10-year-old chocolate lab had a lump that turned out to be cancerous, then surgery, then complications from surgery, then three months of follow-up appointments (and cone wearing, poor thing!). The whole ordeal cost THOUSANDS of dollars and because of the high level plan we had selected, 90% of the costs were reimbursed to us. I am so thankful that concerns about money didn't prevent us from essentially being able to save his life. Our tabby cat is 9 1/2 and I just submitted her first claim; our out of pocket expenses will cover 2/3 of the deductible and because I expect additional testing and treatment to diagnose and treat whatever is causing her to have bald spots, I am again relieved to know that I can afford to do what is needed for her because soon 90% of the costs will be reimbursed. Like I said, it's pricey, but if you can manage the monthly payments, it brings so much peace of mind when those big things happen!
Jeannette Uzeta
Fast and easy claim process and reimbursement
We have been customers of Embrace for over a decade and are always impressed by their service. Pricing is fair, and I appreciate the ability to add on services like wellness. The online claims submission is incredibly easy, and the explanation of benefits is easy to understand. Even if something is not covered, I understand why. I wish all insurance were this easy to deal with!
Haymes
Quick, easy and done
Appreciate the rapid timing on claim process. Review process was quick. Received call from customer service team to discuss renewal. Provided all info requested to compare with previous numbers, as well as other options. Nice and easy website which makes it easy to submit claims.
Susan Ziobro
Embrace has covered my cats for nearly 15 years
Embrace has been covering my two cats for most of their 15 years. It has been easy to file claims. I receive electronic reimbursements. I have peace of mind that I can continue to afford and pursue quality care for my boys as they age.
Shawna Handschug
Simplicity of use.
Simplicity of use.
Brad Fischer
I am very happy with Embrace Pet…
I am very happy with Embrace Pet Insurance. We got the insurance about 5 years ago, and didn't really need to use it until this year, and the process to file a claim was really easy.
Evichip
To submit a claim is very easy
To submit a claim is very easy. App is user Friendly. Thank you for making this so easy.
Cathy Piazza
Telephone kept disconnecting after…
Telephone kept disconnecting after waiting for many minute. Disconnections when taking to a rep Finally got log in figured out and now I am happy.
BAR Kearns
Submitting a claim was easy
Submitting a claim was easy. Hopefully, I will be reimbursed for my dog's care in an expedient manner.
Ronald Greene
Excellent service!!!!
Excellent service!!!!
Ron Arpino
Always very prompt and caring
Always very prompt and caring. Never had a problem with submitted claim. From all the horror stories I hear from pet owners this is the one you should have so no headaches
Maggie Castro
Great to work with
When I purchased the policy the agent explained the coverages recommended for a puppy. I had two puppies at the time, that are now 2 years old. Since purchasing the policies for both my fur babies they have had sick visits and one hospital stay. I never though I would need pet insurance but I'm glad I chose Embace. I
Pamela G.
Easy to submit claims through the…
Easy to submit claims through the website.
Marcus Booker
Easy reimbursement
Easy reimbursement. Awesome!
John Martinez
WellnessCheck was awesome great vets
WellnessCheck was awesome great vets
Frederick & Mary Beyne
Easy to navigate even for 74 year old.
Easy to navigate even for 74 year old.
A “H”
Very easy submitting a claim
Very easy submitting a claim. Happy with the service I have received so far.
Harry
Easy to submit claims but there aren’t…
Easy to submit claims but there aren’t a lot of choices for a diagnosis. And I don’t understand why it should take longer.
Jennifer
Confusion set in but it turns out to be…
Confusion set in but it turns out to be not complicated. So, the 4 stars is a beginners experience.
Tammy McG
I've been using Embrace for about 8…
I've been using Embrace for about 8 years. It's been great as far as having the easiest submittal procedures. Their rates are very reasonable compared to a lot of other pet insurances. One thing that sometimes irritates me a bit is that the website is slow. Little 'space dog' sometimes takes his sweet time in changing pages. Otherwise, no complaints!
Heather
Lots of experience
I have had Embrace pet insurance coverage for 2 dogs and 2 cats over the last 7 years. I did not find coverage for the cats worthwhile so I dropped them from my policy. I also did not find the Wellness Program worthwhile as it's basically a "savings account" specifically for pet use but if you don't use it all (like FSA funds), you lose it. It was frustrating to see my coverage increase substantially as my dog aged, but whenever I needed to use the insurance, Embrace came through. The claim submission process is super easy and when my Sparty's time with us came to an end, the Embrace staff was incredibly compassionate. Cancer took my best furry friend rather abruptly, but the outpouring of sympathy was much appreciated. Thank you, Embrace.
Tonya Tipton
I have been using Embrace for quite…
I have been using Embrace for quite awhile now and they have been extremely good for all my animals. I have had to file a number of claims and I have never had a problem with them. The only holdup I have ever had was because the veterinarian neglected to put something in the paperwork.
DAN CONTRERAS
Great customer service and explanation…
Great customer service and explanation of benefits
Katherine Taylor
My representative was so informative
My representative was so informative. I appreciate her time explaining in detail what the insurance covers. A satisfying experience knowing my dogs and soon litter will be protected by a good insurance company that meets your needs and budget friendly I will recommend to new owners of my puppies as well
Dominic Campanelli
Simple process
Simple process. I'll be more please when the claim is accepted.
CeCi L.
Happy after 2 years
I have been with many different pet insurance companies, and I am extremely happy with Embrace. The rates are very reasonable. Just like ANY other pet insurance it's all on what YOU choose for your pet on coverage. You can have $10.00 a month up to $500+. I have 2 pets on Embrace and both pets I have high coverage on them because I CHOOSE too. Now the refunds are quick returns. Customer service staff are professional. Everything is self-explanatory on the paperwork that has been sent to me or if I look online. Again, if you don't understand something call customer service. I have had no problems with anyone, past or present and I have been with them for 2 years so far.
Barbara Cazanave
Submitting a claim is easy and being…
Submitting a claim is easy and being reimbursed is quick. All my questions were answered with satisfaction I’m glad I insured my pets with Embrace.
Lori Barto
easy claim submittal
easy claim submittal
Jeff Zimmerman
I had help from two different gals
I had help from two different gals, they each were very helpful and sweet!
Kim X
They keep raising prices with out…
They keep raising prices with out notice! I haven’t use this policy not one time!
ed Bednarik
Long Term Customer
Have been insured by Embrace for 2 different Pets for 11 years. 6 years with Ali all experiences have been excellent.
William H
Great Customer Service
I reached out to them to figure out what additional information was needed for a claim. The representative stayed on the phone with me while she checked it out and called others. Within 24 hours I received a detailed note explaining the process and my policy. They did a great job.
Dennis Williams
Great pet insurance
Great pet insurance. easy to submit claims and quick payment
George Barker
Embrace has been easy to deal with
Embrace has always responded quickly and and clearly answered any questions I have. They have promptly paid and he covered reimbursements. Everyone I have dealt with there has been friendly and helpful.
Priscilla Long
Embrace pet ins representatives were…
Embrace pet ins representatives were very prompt and helpful, friendly and caring. This was our first time getting pet insurance and they made it easy no stress! The claim process was quick and easy and I got my reimbursement within a few days.Im so glad we chose Embrace!
Cecilia Cardwell
Submitting claims online is super easy…
Submitting claims online is super easy w/Embrace. For the most part, their reimbursement amounts are pretty decent, & their customer service on the phone is very good. However, I just hope that they don’t jack up their monthly rates again in the spring like they did this last spring when my policy renewed. Fortunately, I was able to raise my deductible and bring the premium back down to a reasonable level….
KATHERINE ROMANO
Embrace makes it simple…
Embrace makes it simple to file a claim. You only have to upload the vet bill and that’s it. 😊
Samantha Sokolowski
Great customer service
The embrace team was helpful and polite every phone call I made to them. I appreciate the quick communication from them and always keeping me updated throughout my claims process!
Floyd Noel
Had several claims quick response
Had several claims quick response. Embrace seems to care about Gunny, no argument about paying for needed care
George Selekman
Easy to use every time for almost 11…
Easy to use every time for almost 11 years.
Mel Hamilton
They’ve been reliable
They’ve been reliable, fast, and compassionate every time I’ve needed them. Filing claims is simple, reimbursements come quickly, and their team truly cares about pets and owners. I feel completely supported and confident knowing my dog is protected with Embrace. Highly recommend! 🐾
Joel
Easy claims process
Easy claims process, good customer service.
Leona Jordan
I love this insurance
I love this insurance. It gives me a piece of mind that if anything happens to Dolly she's protected
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