Embrace Review
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Reviews 10027 
Sandy Schneider-Gonzalez
I spoke to customer service
I spoke to customer service . The benefits were explained to me. I recently upgrade my police to cover grooming which I really needed since I have my Maltipoo groomed every 4 weeks. I am pleased so far with this policy .
Philip
Enrolled through USAA
Enrolled through USAA. Easy to select desired coverage, premiums reasonable. Since the policy just started no experience with claims or benefits.
Cathy
Great pet insurance company
Great pet insurance company. The website is very easy to navigate, claims are easy to be made and you are reimbursed very quickly. You can also access information about what is covered and not covered very easily. Customer service is caring and competent. We will use Embrace in the future.
Consumer
Claim submission
Always easy to submit a claim and claim support has been very helpful. This insurance has been very important and worth the investment!
Theresa
Thanks for helping me keep my little…
Thanks for helping me keep my little old lady cat as healthy as possible for as long as was ethical. She needed a lot of treatment in the nearly 3 years I had her after adopting her from the shelter. I never had to truly worry about her bills because you always reimbursed me.
Sophie Torr
Embrace is great!
Embrace is the easiest and best insurance for my dog. They reimburse majority of her vet visits and I get my refund in less than a week. It is easy, affordable, and helpful- especially with the online pet support. I would highly recommend to all pet owners.
Jim
I just signed up
I just signed up. I switched from anotherfor my new puppy.
Darlene
Embrace has your pet answers
My interaction with the representative was great. She answered my initial question plus gave me information about some other things I had questions about.
Jim Galvin
It seems to be a lot less complicated…
It seems to be a lot less complicated filing a claim and faster turnaround for the claims I've submitted this year.
Betsey Woods
I have always gotten top notch service…
I have always gotten top notch service from Embrace. Rates are reasonable and they are fair.
Char Conrad
Filing claims is easy.
Filing claims is easy.
Rodriguez Daniel
Easy to make a claim
Easy to make a claim
Cathy
Great experience with Embrace…
Great experience with Embrace insurance. So easy to submit a claim and understand what is covered. Reimbursement is extremely quick. I highly recommend this insurance!
Teresa Ingram
The time line
Don't know as I sent in claims. We'll see. Not crazy about having to get claims in with in a year even as you're still working on dog issue. I'm still paying so why not take care of claim. I've paid for it.
James
Fast response
Fast response
関口雄介
So easy and fast payment
Once you get used to it, the claim process is very simple and easy. Payment is very fast. Excellent experience.
Vince
Simple to use.
We've used Embrace since our dog was a puppy. Every year we continue to use their coverage simply because the claims system is so simple to use and all the information is spelled out very succinctly.
Jeff B
Rapid claims determination
We have had Embrace Insurance now on 3 Bernese Mt. Dogs (since 2014-15). Over the years, they have markedly improved their claims determination and time it takes to get reimbursed. These days, I usually am notified within a week and often sooner. The reimbursement is directly deposited into my account. I have had another dog put on a different Plan which has not been as efficient. We do not do the Wellness benefits as we calculated for us that it would be 'a wash' as far as ROI. My wife and I have always had good luck talking to a live person when needed.
Frank
I love Embrace!
I love Embrace! They make the claim process very easy and have always treated Rufus and myself like family more than just clients. Also their rates are very good based on Rufus's age and issues. I would highly recommend Embrace!
Susan Decker
I needed to clarify the information…
I needed to clarify the information requested and concerning a claim. Cassie was helpful and walked me through the steps. I appreciate the assistance - with a human and not a bot.
April Everett
Impressed so far!
I am a new customer but so far I am very impressed with not only ease of use with their website but prompt reimbursement. I am a life long USAA member and Embrace is their preferred vendor so I am sure they will live up to USAA's high standards for customer service over the long haul.
Tony Hamrick
This carrier pays Claims
I wish the policy reimbursed 80% instead of 70%
James Bassler
Claim…
The process for submitting claims was easy. I will try to add to my review when I see how reimbursement goes. So far so good.
Bob Wyrick
Great staff. User friendly Website.
Friendly and attentive staff. Easy to use website and app.
William Hammond
Website is fine
Website is fine. Haven’t hit my deductible yet.
Maddi
It’s hard getting insurance for your…
It’s hard getting insurance for your older dog when another insurance company cancels for no reason. And then the new one won’t cover anything that he had in his whole lifetime. Even if it’s been over a year since he was treated. I feel like with older dogs it’s just hard to get good coverage. I pay a lot to insure him and they find anything way they can to NOT cover the service.
PIA Wilken
I’ve been a customer of Embrace Pet…
I’ve been a customer of Embrace Pet Insurance for many years and all my pets have had coverage through this insurance company. It’s very easy to file claims and the processing time is quick and accurate.
Thomas Cottrell
Awesome support
Awesome support The team has always been very responsive. We went a few years never needing to file a claim and now that our dog is going through cancer treatment they have been so supportive.
Tim
Great Customer Service
Wyatt in Customer Service was incredibly helpful when finding me a better plan to fit my budget while still giving me piece of mind that my pup would be protected.
Siani Sanders
Doing claim is easy
Filed a claim and it was easy
Andrea Carroll
Claim Process was Easy, Coverage Excellent
It was very easy to submit the claim for my cat through the app, and all her expenses were covered. The claim was processed very quickly.
Begona Kaminsky
This has been our first time working…
This has been our first time working with embrace for pet insurance, their website is easy to navigate, and so far it has been an overall great experience!
Jane
Easy to submit a claim
Easy to submit a claim
Jessica Nye
Embrace is Wonderful!
As a proud USAA policy holder, the Embrace through USAA experience has been excellent. The customer service people that I have spoken to on the phone have all been courteous, kind, professional and extremely helpful. The website and app are user friendly. Embrace has handled all of my claims fairly and quickly. I am completely satisfied with Embrace.
JustAnswer Customer
Sometimes it’s a bit hard understanding…
Sometimes it’s a bit hard understanding the rules but very kind people explain.. so I’m happy with embrace as my pet ins.
VSanz
Great insurance coverage for my fur…
Great insurance coverage for my fur babies. Fast and quick claim resolution. I appreciate the ease if their website. Highly recommend.
A.N.
So easy to submit claims
So easy to submit claims, no surprises with coverage. Everything is right at your fingertips in your account online or in the phone app.
Leigh
Highly recommend Embrace
We have had Embrace insurance for 10 years and would highly recommend them. Insurance is reasonably priced, the online chat has been helpful at times, and the ease of claim submission has been much appreciated. Thank you Embrace.
Tiffani Stratton
Tiffany explained Embrace Pet Insurance…
Tiffany explained Embrace Pet Insurance to me thoroughly! After taking time to listen to my 2 dogs (*kids) information she took time to help me decide what policy is the correct match for my babes. She was very professional and kind. Definitely deserves a round of applause for her effort! Possibly a Starbucks as well ☺️💛!
Tami
I love Embrace
I love Embrace! They took great care of my last dog and me, and I knew who was going to insure my new puppy. The staff are wonderful, the policies very clear and transparent, the claims process super easy and user friendly. I've referred so many people to Embrace, I've lost count.
Diane Schmidt
Have had only positive experiences with…
Have had only positive experiences with Embrace representatives
Fred Moon
Always easy to prepare and submit a…
Always easy to prepare and submit a claim. Processing and payment very quick! Have been with Embrace for years, now with our second pooch.
susan s
Stress-free, appreciate wellness benefits
Website is always easy to navigate and it has been stress-free to upload a claim. We Appreciate that Embrace has a Wellness category. It prevents little things from turning into big things. Seems that most other insurance companies don’t understand that.
Walter
So glad Embrace is here for our Alaska…
So glad Embrace is here for our Alaska pets!! You rock! 🙏🙏
Nas-T
Great company
Easy to use app and straight forward claim process
customer
The claims process is easy and…
The claims process is easy and straightforward through the site. Payment was turned around within a week, and customer service was super helpful with questions. They are definitely more expensive which is my only issue. When prices rose this year I had to raise my deductible to afford insurance.
MCNIERNEY/PATRICK ALBERT
Embrace makes giving the best care to…
Embrace makes giving the best care to my fur babies easy!
Kara Robertson
Excellent!
So far, amazing! Communication has been great and the sing up process is simple and straight forward. You know upfront what you're going to get! Additionally, submitting a claim is so easy anyone could do it. I was really worried that I'd be overwhelmed and not understand how to do anything to benefit from pet insurace but that hasn't been the case at all!
Willie Teacher
The app was constantly freezing
The app was constantly freezing. I went to the website, and there was no issue.
Victoria Lynn Berdnik-Atkinson
Love Embrace
Love Embrace! I've had it for my cat for several years.
Daniel Reasner
User friendly website
User friendly website. Affordable
Vicky Barker Deem
Embrace
I changed from Odie and let me tell you Embrace is the Best!!! I haven’t had any problems with them. Thanks Embrace
Joseph Osborne
Easy to submit claims and in the past…
Easy to submit claims and in the past have received fast reimbursement.
Rev. GypSeaShelle Dawn
EASY PEASY!
This is the easiest, quickest insurance available! It's super affordable and if you have to speak to someone, they're incredibly kind - best investment EVER.
Diabro
Very easy to file claims.
Very easy to file claims. I have been with Embrace since the beginning. Always a pleasure.
Emily
I love Embrace
I love Embrace. I always recommend Embrace every time people ask about insurance for their loved ones. They fart animals. I read them at 10 they always are there for me and my claims get settled real quick.
Julie Climer
Easiest company to submit claims to and…
Easiest company to submit claims to and they are very prompt in their response.
Jennifer
It was super easy to submit the claims
It was super easy to submit the claims. I am very happy with the responses.
Carl Baysa
With high hope that Teddy would get…
With high hope that Teddy would get well, Embrace process is exemplary and caring. Keep up your professionalism and we will be back again with another pet dog.
Merlie Chavenelle
Fast claim service
I bought this pet insurance when my dog was a puppy. He is now 4 years old. He ended up with some type of gastrointestinal intestinal issue and he went to vet and then ER for 3 days. I sent in the receipts and they were so prompt with payment.
Claire
amazing customer service!
Amber was amazing! Super helpful and thorough, giving me all kinds of examples, tips, and tricks. I appreciated her honest opinion and thoughtful, kind help!
ac
Easy to submit claims.
Easy to submit claims. Immediate responses. Explanations for claim information and details.
Mark Cass
Your process is easy quick and simple
Your process is easy quick and simple. Never had a problem. Thank you. Mark Cass
T G
Service and Ease of Filing a Claim
We have used EMBRACE for our rescue pups for years. They are customer friendly and the website is very easy to file a claim and quick response on reimbursements! Very happy w/EMBRACE :)
Bonnie Templeman
Reply
Solved my. Question. Kind & knowlegable
Susan
Easy to submit claims and easy…
Easy to submit claims and easy communication. Great insurance company for my three pets.
Sue
My second "family" member covered
I had this insurance for my Newfoundland. They were remarkable. Now I have it for my kittie, and though I had a bit of trouble with the diagnosis, I called the embrace number and Dan was AMAZING. Thanks so much. Very pleased thus far
Katt K.
A great decision
I am so happy I went with Embrace for all my pets and their health. Everyone I have spoken to is professional, knowledgeable and genuinely cares about what is going on with your pet. I have filed several claims and the process was so easy and, it only took a few days to get my reimbursement. It is wonderful to have the peace of mind that if my pets need care, it won't empty my bank. One of the best decisions I've made!!
Jason Davis
Embrace saved my dogs life
Embrace saved my dogs life. Just two days before getting his final set of shots my dog got Parvo. Spent 3 days at the pet hospital. If I did not have them I would not have been able to pay for my dogs treatment. Covered over $6,000 for me at 80% coverage. Also, they tell you up to 30 days, but it took less than 5 days for my claim to be approved.
Minoo Moadel
Very quick and thorough.
Very quick and thorough.
Betty
Absolutely outstanding company
Absolutely outstanding company ! Honest and professional, compassionate team members. I would recommend to anyone with a pet !
Ashley Garcia
I was always skeptical about pet…
I was always skeptical about pet insurance, until I needed it. I’m so incredibly grateful that I have the insurance. My dog got very ill and I’ve had to spend minimal on finding solutions because of the reimbursement we get back.
Rick Aronson
They were gracious
They were gracious, helped me file my claim which was approved in short order. Took much of the filing stress away . So glad my documents were in order. Awaiting my reimbursement now .
Better World Books Critique
I am so pleased with My Embrace Pet…
I am so pleased with My Embrace Pet Insurance. I've never had a claim rejected.
Career Finder, LLC
They are amazing
They are amazing! Such great service and so affordable. I cannot say enough about them. I am so glad that I switched over from Trupanion, Which was beyond expensive and they hardly Honored any claims that I submitted.
Kathleen Kosiba
Is it worth it? YES
I have been concerned about if insurance is worth it. But, I cant express enough how fulfilling and awesome you are. I would pay anything to keep Daniel healthy. But, to know that Embrace is there always to help with the expenses. Your customer care is so warm and a pleasure to talk to. Your on-line claim submission is very easy. And, this is coming from a bit of slow and illiterate computer person. As, well I'm not going to give my age. But, as Daniel's father has passed he is my savior. And, you have given me my peace of mind. I have been negotiating in my head if the monthly fee can be justified. But, absolutely positively is. Thank you. Thank you from the bottom of our hearts.
Ruth Nelson
Best Insurance Company
It's just me again!! I'm actually running out of good things to say about Embrace! They go above and beyond for Cooper and I can't express how thrilled I am that I found them 7+ years ago!
Susan
This time....the wonderful customer…
This time....the wonderful customer service gentleman...I believe his name was Chris...went above and beyond to let me know things had improved with my coverage status and made my day! Couldn't be happier Have had frustrations submitting claims previously and this time no problems!! Thank you Susan
Sandy
EMBRACE has responded quickly to every…
EMBRACE has responded quickly to every invoice submitted for a dog with acute liver disease. This has not been an easy time for me and my dog and it's great to have the support of Embrace .
James Hendrix
Easy to use insurance
Easy to use insurance. Excellent returns
janet brown
Felt like retaliation
I’ve had Embrace for 9 years. The rates appear to go up yearly. A few months ago i sent a note telling them their automated system misdiagnosed my dog’s problem. Almost immediately someone at Enbrace contacted my veterinarian and requested my dog’s entire medical record. I was cc’d. They then denied my claim of lameness for reimbursement of Carprofen, stating that the med was for treating a pre-existing diagnosis. I recently contacted them and asked that they find a way to lower my monthly premium. She agreed, lowered the premium $20 but in exchange I had to agree to a higher deductible. I am seriously looking for a different insurance company.
Rhonda Hertwig
Very easy to navigate
Very easy to navigate. Thank you.
Carole
Embrace makes it easy to file your…
Embrace makes it easy to file your claim, & they cover quickly & well! Will be in your bank account quick!
Barbara
Thanks again, Sasmantha from Embrace!
As always, Embrace staff is always helpful and patient.
Victor A Kersey
Claim Process
The process of filing a claim was seamless and it was handled with extreme professionalism.
Tracy King
Easy to submit claims and good communication.
Though I am somewhat new to working with Embrace, I have been impressed with the ease of submitting claims and their follow-up. So far so good. Thank you. Tracy
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