Rocket Mortgage Review
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Reviews 38364 
Leanne S
Every one on our team were amazing!!
Every one on our team were amazing!!
customer
I closed on a Friday so it took longer…
I closed on a Friday so it took longer for me to get my checks to pay off my credit cards. Other than that it went well. Everyone was on top of things needed and they were very helpful through it all.
customer
Everything went really well
Everything went really well, Cutter and crew did something Comerica Bank, in almost 4 months, COULD NOT COMPLETE..an Equity Loan, for a new roof and gutters and Leaf Guards.
William Walsh
fast,easy,and clear!!
fast,easy,and clear!!
Sandra Llanos
We had a great experience with your staff.
We had a great experience with our refinance. The staff was amazing. All paperwork was filed on time .
customer
Chris was easy to work with and…
Chris was easy to work with and timeline understood. Smooth experience.
customer
In the long run
In the long run, the job got done. The short answer is ya’ll about drive me to drink. The lack of communication between you is crazy. Anthony was my life saver/
Ronald Moore
Fast and easy
Fast and easy. Jewell was Great
Sandria Hughes
You guys are awesome
You guys are awesome. The ease that I experienced with my transactions was outstanding. Your professionalism and genuine care was displayed during the entire process. Thanks to all of you who were involved.
Margaret beckman
Really nice broker
Really nice broker. Prompt all the time. Answered all questions. Gave me options
customer
The process was simple and easy.
The process was simple and easy.
customer
Was very easy
Was very easy, everyone I had interacted with were very professional & courteous
DORA BELLE STEWART
A NOTABLE EXPERIENCE
I found my experience with the entire team under the leadership of Mike was very professional.
A.D. TN
THE REPS WERE GREAT
THE REPS WERE GREAT
Amparo Morazan
From start to finish
From start to finish, Nikki Green was the best. A true professional, extremely attentive, always ready to answer any questions.
Meka B.
Lease painful house-buying process I've ever gone through.
This was probably the LEAST painful mortgage process I've ever been through. The ONLY part that was a pain was the general underwriting, since my husband refuses to have credit and pays cash for most everything--but unfortunately, that's an issue we have EVERYWHERE. Even in dealing with the little pains in the butt questions, the team was extremely responsive and easy to work with. Very surprised since it's such a large corporation, but will absolutely use again (though hopefully, not for a really long time).
customer
Edmir was easy to work with
Edmir was easy to work with. The online process and closing was so convenient especially for those of us working. Rocket Mortgage has always been our lender and we have been extremely happy.
Thelilbear
My loan officer was fantastic, but
My loan officer was fantastic. Underwriting was a gigantic pain in the ass. They make you jump through a million hoops when the answers are clearly right in front of them.
Tina Jordan
My house buying experience
The agents were very professional. The whole process was made easy. Tracy was patient, kind, helpful and knowledgeable. Thanks to everyone involved in the process
mario castellanos
Very easy refinance
Very easy refinance, good communication and stayed in touch with all my questions. Thank you!
Emil Albert
Great customer service Dario was on the…
Great customer service Dario was on the ball
customer
Great
There was a problem with the mortgage release and they were very helpful and understanding.
SteveT
Go with a Rocket Mortgage
Web site helped keep me informed. Rocket Mortgage staff was always knowledgeable, professional, and sincerely interested in making the process smooth and painless. I appreciate their focus and attention.
Richard Roberts
Everyone was professional
Everyone was professional, new their product, understood my needs resulting in my getting the mortgage> Highly recommend and will use again
Jim Barkley
My experience with Rocket Mortgage was…
My experience with Rocket Mortgage was nothing short of exceptional! Stephanie Thomas, in your Detroit Office, worked with me through entire process of me getting my mortgage from RMC! Stephanie was an outstanding financial representative for RMC. She was very knowledgeable, and she presented RMC and what they do for their clients in a very professional way. In short, I told Stephanie despite the fact that we were using phones, she is the FACE of Rocket Mortgage Company! I am sure you wish you could clone Stephanie Thomas! Your AI system is sharp. A non-human I enjoyed working with as well. Respectfully, Jim Barkley
Loretta Smith
I did not dislike it
I did not dislike it. It just seemed to take a long time for appraisal and closing.
Brian and Sandra Marshall
The Best!!
Fast and easy process , having the app made things very streamlined and understandable.Very friendly and professional if you had to call and ask any questions.
customer
Efficient
The whole process was quick and easy
Randy
First digital refi was a good experience
Process went pretty smooth digitally. Little slow and low communication after the first four or five days at the waiting for approval phase. Only down side was a second credit check ran that started the loan calls and harassment again after 15 days into the load process.
customer
They did a great job!
They did a great job!
Jimmy & Rominna Diaz
Stephanie was great
Stephanie was great! She was very helpful and available to answer our questions and concerns! Truly grateful with her!
Jessie Harris
I love how easy the buying process was
I love how easy the buying process was. Virtual closing was a heaven-send; saved me time and frustration needing to travel. People interactions were easy and the staff knew their jobs. Super easy, good terms and very convenient.
Maryann
Great service.
Our loan officer was very efficient. Customer service is very easy to speak with. And rockets website and app are very easy to navigate and has all your mortgage information at your finger tips !!!
Rudy Barela
Houston, We Have Some Problems!
Starting with Rocket was great. David Martinez seemed very enthusiastic about helping me get my first home/condo. He did everything he could to get my business, and pick competing loans apart, showing me any thing that might not be a great deal compared to Rocket. He even took my calls on Sundays! However, after getting my business, I needed his team to communicate with the title company on simple things like moving our closing date up, and amending the contract accordingly. David's phone went completely cold. He, and his team left me in a bit of a lurch, and even had unbalanced numbers at close compared to the title company. We skipped an appraisal, so we should have been clear to close much sooner than we actually were. My realtor along with myself had to scramble at the last minute to make sure that we were clear to close on the wanted closing date. The fact that David, and his team did everything possible to get my business, but then left me in the dark by saying "don't worry, we've got things from here"(when nothing was happening) made me feel somewhat duped. No matter who your lender is, when they say they will handle things from a certain point onward, do not take their word! To make sure that are not dragging their feet on closing your mortgage loan, it's up to you take time out of your already busy day to stay in top of them, and that's particularly true with David Martinez's Rocket team.
Gilbert Goldsmith
Quick
Quick, Very Professional and Knowledgeable.
customer
Easy and quick service
Easy and quick service. Thank you
Monte Thompson
Great service,outstanding customer…
Great service,outstanding customer service ,keep up the good work
MsDee
Very easy
The process was easy and handled in a timely manner.
Gibson
awesome and fast Peter was on top of…
awesome and fast Peter was on top of everything
c M Seay
Loan processing team superstars
Everyone involved from the start to the finish were extremely helpful and patient no matter how often i had questions. The one person who above and beyobd what was expected was Travis Hunter. He was always available to answer my concerns and calm my nerves.
Bill Stewart
everyone involved in our loan process…
everyone involved in our loan process was friendly, upbeat, professional. each phase of the loan process moved along nicely. fifteen years ago we thought rocket was the best mortgage company available at the time. still think that. Bill
Gina MS
They came through
We needed their help and they were there every step of the way. Thank you Rocket Mortgage
customer
Rocket is awesome
Rocket is awesome! We had a hiccup with employment verification that was a bit challenging however I am happy overall
Valerie Cole
Easy and quick
Adam made everything very easy and quick.
customer
Very easy refinance process
Very easy refinance process. I appreciate that they reached out to me to inform me that I could lower my rate and pay my mortgage off faster.
Happy Customers 😊
Convenient
Everything was streamlined which made the process simple.
Shawn
The process was clear and detailed from…
The process was clear and detailed from start to finish. Closing escrow electronically was a huge help and made the process so much faster! No more writer's cramp hand signing endless documents.
Norm
Great Customer Service!
Very professional, and timely! Answered all of my questions and provided updates when needed! Highly recommend!
customerDawn L.
My loan officer
My loan officer, Maranda was awesome! She was always there and available to help me through this process as a first time homebuyer. Everyone after that to help me get to my loan closing was just as attentive. I can say nothing but great things about Rocket Mortgage.
Betty Lynn Fuller
Professionalism
Very courteous, patient and professional
Rose
This was our 2nd time with Rocket and…
This was our 2nd time with Rocket and both times they were so helpful and patient with all the steps we needed to do. They took our phone calls right away and helped us every step of the way. They explained everything in plain english so we knew and understood what each document was for. They made it so easy and quick for us!
customer
Smoothness and accuracy
Smoothness and accuracy
customer
Christian was awesome to work with
Christian was awesome to work with. You guys are prompt, responsive, knowledgeable, communicative, and just easy to work with.
Terry
Too many redo’s of paperwork needed
Too many redo’s of paperwork needed. The wording had to be perfect
Reggie C.
Good experience!
I had a very good experience with the entire process. I only wish that the rates had been lower, considering that the Feds dropped the interest rates prior to my closing!
customer
Everyone was very helpful.
Everyone was very helpful.
Rosita Paraan Espinoza
Superb
The company did well. We got the best rate for our mortgage
customer
Very easy process and everyone one was…
Very easy process and everyone one was super helpful and professional.
Doug & Denise Cline
The process was not complicated.
The process was easy and trouble free. This may scare some off as a scam but, I have been a Rocket customer for over 10yrs. They have always been fair, honest and forthcoming with the answers I needed.
Janet Manthei
Great Service
The website made the Process quick and easy. There were a few challenges sending documents but overall, communication with staff was very helpful.
Laura B
Quick and clear instructions
Quick and clear instructions. Friendly and knowledgeable people. Always available for questions.
Michael Barnette
It was an easy experience and everyone…
It was an easy experience and everyone was very helpful. I have been involved in 6 or more closings, this by far was the best.
Mz. Nikki
You will fly high with Rocket!
The process with Rocket Mortgage has been exceptional. This is my second go round and they have been with me from the beginning to the end. I was always kept in the loop. I give them 10/10 for their services in my personal experience.
customer
Everyone associated with my transaction…
Everyone associated with my transaction was knowledgeable and patient. They took the time to address and respond to each call made and email I sent.
customer
ReviewSean park was wonderful to work with!!!!
Sean park was wonderful to work with!!!!
Christy Brown
Jared Ingram was absolutely the best
Jared Ingram was absolutely the best. He kept us up to date on everything along with his charming personality. Had a wonderful experience with Rocket Mortgage other than some minor delays in documents.
customer
Good communication
Good communication
Chad
Great service
Great service. Easy and trouble free
customer
Quick and convenient
Quick and convenient, knowledgeable loan technician. Great rates, even better with my Schwab account.
Josephine Gamma
It was harder than I needed to be
It was harder than I needed to be. I had to keep calling for explanations. It took forever and then they wrote out checks to the people that I wanted to pay and now I have to wait another 10 days for those to be paid off so I can go ahead with what I needed the loan to start with very disappointed
Maurice Moses
The application process and the closing…
The application process and the closing process both were excellent.
customer
Great!
Great, quick process!
customer
Everyone along the process was very…
Everyone along the process was very helpful
Andrea F
Quick and easy
Quick and easy. Shmuel was knowledgeable and got me the bear product to fit my needs. Closing was easy and all went as advertised
Harvey Miles
I had help from very capable agents…
I had help from very capable agents throughout the entire process to guide me .
Jeff graham
Always good
Very easy to navigate online system
Kathleen Guyer
My spouse as a non borrowing spouse
I applied for this 2nd mortgage in my name only and my husbands name was on the note with mine. I understand the requirements for non borrowing spouse which includes the CD, Right to Cancel and the Mortgage but not the Note. I was disappointed in that but I was stuck because I had an urgent need for the funds and couldn't wait for a correction.
Walt
Helpful
Everyone was so helpful and professional. Walked me through the process and it helped me with my decision. Very smooth transition. Great job Ashley!!!
Customer
Really great company to work with
Really great company to work with. I can’t say enough about them. I really appreciate it. I’ve got a little frustrated myself because I misunderstood things and I got it straightened out after that so all other than that everything is absolutely great.
Rosa Long
Thanks to "A great Team"
You responded quickly to my questions, You met the deadline dates you set, and a Special shout out to the client specialist team. Thanks to all for your service.
customer Mike
The account representative was amazing
The account representative was amazing, 100 stars. Underwriting wasn't sound. Not enough communication, long delays. Closing was smooth and well done.
customer
So easy!
So easy, so convenient and so fast!
Calvin Walker
You should let the customer know up…
You should let the customer know up front what documents are needed. Too many missed closing dates because the information was not sent to representative in a timely manner
Josiah C.
My partner and I want to express our thanks to a great Rocket team.
My partner and I want to express our sincerest thanks to the team at Rocket Mortgage for their outstanding patience and support throughout our challenging closing process. The entire team were with us every step of the way. We hit several hurdles, but instead of growing frustrated or rushing the process, the team took the time to clearly explain each challenge and our options, providing the reassurance we desperately needed. The communication was top notch and we never had to wonder about the status of our loan. This level of transparency and responsiveness turned a stressful situation into a manageable one. The team at Rocket Mortgage did everything they said they would do when they said they would do it. It worked out exactly the way we had hoped, and we have them to thank for making our plans a reality. Plus, all the online information and options for getting steps done made it even easier for us.
Jon M Hughes
How the Account payoff Check's were handled by Rocket
Disliked how the Account payoff Check's were handled by Rocket
Aaron
Fast and easy to work with.
Fast and easy to work with.
R. Levin
There’s Hope with HOPE
Well, I think Hope Tolitsky is your jewel and should be commended accordingly.
Christopher Hicks
So wanted to give five stars but the…
So wanted to give five stars but the way you distribute debt checks is ridiculous and caused nothing but headaches. The rest of the process is well tuned. All my creditors were either over paid or underpaid. Been having to deal with them to correct this. My representative was great and did all he could to make it right. Would still recommend but need to work on direct deposits and allocation of funds or give better estimates for payout. It caused a lot of unneeded anxiety.
Joseph Giglia
Polite and professional staff also…
Polite and professional staff also timely experience
Nancy Vasile
Too expensive The service from the initial…Nancy vasile
The service from the initial application was good. Final process to begin closing was bit tricky with phone calls not going through and not being returned. Closing process was very smooth. Except for the exceptionally high service fee we were satisfied with rocket.
Kelli Carpenter
Efficient and helpful
Efficient and helpful they walked me through all of the steps and kept in communication with me, and made the experience easy
James Boersma
Rocket team was professional in every…
Rocket team was professional in every area, knowledgeable, professional, following up constantly and being polite even when asked silly questions thank you Rocket!
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