Rocket Mortgage Review
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Reviews 37443 
customer
Staff are very informative and…
Staff are very informative and friendly. They are easy to connect to and they follow up as needed.
Denny Schroeder
Easy to deal with and prompt service
Easy to deal with and prompt service
customer
The person handling the closing was…
The person handling the closing was very knowledgeable and helpful.
Rich Oconnor
Everything from start to finish was…
Everything from start to finish was amazing, best closing i ever had
customer
Timely notification
Rocket ensured they would notify when there were tasks to complete. The pro ess was very smooth.
Holly Bennett
Everything about this process was very…
Everything about this process was very professional my agent Ryan Erb was totally awesome to work with he was helpful patient kind and understanding took the time to answer all my questions and concerns!!! It was a pleasure working with him and rocket mortgage Thank you Holly Bennett
customer
Rocket mortgage made the whole home…
Rocket mortgage made the whole home buying process very easy. I was told up front all the steps and what to expect and everything worked exactly as promised and closed on time
Heyward Davis
Everyone was veryMy experience.helpful and…
Everyone was very helpful and knowledgeable.
customer
Attentive to our concerns and very…
Attentive to our concerns and very cordial as well as respectful.
Loly
Great service
Very professional and great people working
SHERRY DOZA
Excellent care and service
Excellent care and service; very knowledgeable and realistic closing time - was kept up to date throughout the entire process. Highly recommend,
eileen littleboy
Ron was super attentive
Ron was super attentive, very responsive, patient when we asked old people questions, very professional and efficient but friendly as well. Also he didn't try to talk us into something we didn't want ie. mtg. refinance. I liked the on line/phone process, though getting emails and mail for mortgage refinance instead of the Home equity loan we were applying for was confusing. I liked the in home closing, very convenient , and the lawyer was very friendly and informative! I love how Rocket Mortgage are such pros at what they do but are not hard core salespeople!
Azzedine AliaFan
AWESOME OVERALL
great company, great team, their program for first time home buyers should be applauded, they make it easier if you don't have a lot of money to put down on a home as a first time homebuyer, it really works, but you have to have your ducks in a row (pay bills, have a decent credit score, have at least some money saved up (so they can see if you have cash reserves))
Kyle Lawrence
It was easy to submit your paperwork…
It was easy to submit your paperwork online and the people I worked with were friendly and knowledgeable.
Loyal Customer
Easy process
My experience with Rocket Mortgage was yet again, easy. My primary mortgage is with them, so it was a no brainer to go to them when I wanted to tap into my equity. They kept me informed throughout the process and I loved the virtual closing which allowed me to close while traveling. I would definitely use them again!
DonElla
Great all-round experience! Highly recommend.
The online experience was smooth and made the entire experience beginning to end easy to complete. No internet glitches! The people team, from my banker, Abe, to the teams processing documents were efficient and timely. No excuses, no delays, response time was great.
Cindy K
Micheal & all those that worked with
Micheal & all those that worked with . personal & was made simple
Frederick
Worked as a Team
Professionalism, knowledge, courtesy, help answering my questions no matter how lam they were.
Craig Altschul
All went smoothly
All went smoothly
customer
The team I had at Rocket Mortgage was…
The team I had at Rocket Mortgage was great. Perry and Tiffany stayed on it . They answered any questions that I had and made getting my home a smooth process.
customer
Quick and Easy
The process was quick and easy. I like how it was done online and on our own timeline and not necessarily business hours. Everyone we worked with were very helpful, professional, and respectful.
Carlos Blanco
Second time financing with this company…
Second time financing with this company and both times I have been amazed by the quality and speed of service and transparency. I recommend it all the time.
Patty
BEYOND impressed !!!
First of all, Rocket did something that no one else would or could do (including my own Mortgage company). From the very beginning I was impressed. Keean (my GUY) was the BEST ! He came back with a proposal that about made me fall off my chair. I was on the brink of possibly ? (after 30 years of performing financial miracles) having thoughts of filing bankruptcy. Every step (even when Keean when out for 2 weeks for Military duty ... bless him for that!) EVERY person I spoke with when I called in or went into CHAT with knew everything and were able to answer my questions. Rocket went above and beyond with their fees (even gave me a break). I have been a single parent for 29 years, have worked for over 46 years and would like to retire in the next 3 years or so. Rocket has definitely made that 100% more possible. I still CANNOT BELIEVE the position I'm in right now. I am debt free with just 1 single payment and loads and loads of future savings. I generally don't give this rating, but Rocket Mortgage gets an 11 out of 10 !!! in my book. Thank you !!!
Joseph Michel
I think this company is more honest…
I think this company is more honest than most.My application took a little long.But,at the end,they came through.when you have questions,someone is always there to answer them.
Joel White
Marsel my broker was extraordinary!
Marsel my broker was extraordinary! He kept me in the loop the whole time we were going thru this. He returned all my calls even the ones after his working day. He made the process easy!
Dwight simpson
people we worked with were the best
Zach was great to work with. Would recommend him to anyone
William Casalaspro
Drew Staley was very informative and…
Drew Staley was very informative and helpful throughout the process.
Shana Nelson
Prompt Pleasant and Professional
Loan officer was amazing. Prompt pleasant and professional. Everything done online was so nice and easy. I appreciated the ease of the process. However the third party used for employment verification needs some fine tuning.
D Brown
very helpful and knowledgeable staff
very helpful and knowledgeable staff
Melissa Hacker
Positive experience
It was a pleasure to work with Tara through the process. She was informative, patient and helpful. The process went smoothly and quick.
Rick Reinle
Rocket was so very helpful
Rocket was so very helpful. They talked me through the entire process and always had my best interest at heart I highly recommend them. They will take care of your needs.
WINSTON
The process was great up until I wasn't
The process was great up until I was told almost nothing about the closing except where and when to meet online. I was expecting to be receiving funds that day. When that day came and went, I called in and found out I would be receiving checks to pay off my creditors (I did not know this, and this will make me late on my payments), and that I would not be paid until after the 3 days I had to back out of the agreement plus additional days (unknown). There needs to be better communication about timing on this.
customer
It was pretty much all done over the…
It was pretty much all done over the phone and computer.
Matt
Easy process
Process was straight forward and 100% online.
customer
I am so impressed with Rocket Mortgage
I am so impressed with Rocket Mortgage. We started the conversation off with, "I have purchased 2 other houses, but this is the first one by myself" Fred Lorenz was so helpful and was able to help me through the journey. Let me tell you I was very anxious!
Terri T.
Rocket Mortgage is a Great Company
I've now gotten two loans from Rocket. In both cases it was an extremely smooth and quick process and everyone was great to work with. Highly recommend this company.
customer
staff you will talk to are excellent
FRONT OFFICE STAFF, banker, pre closing staff were excellent. underwriting seemed to struggle a little with multiple investment accounts
customer
The initial process went very well
The initial process went very well. However the payoff checks were late and caused me to have additional payments on two loans. And the payoff amounts were then incorrect on the checks. Now I have to wait for another check and waste more time off from work to pick up the check and go to the bank to actually pay off the loan. That process has been terrible. No updates. Poor communication. Very disappointing and frustrating.
customer
Everything was very simple to…
Everything was very simple to understand, thank you
B Bozue
Very professional,responsive and…
Very professional,responsive and understanding.
customer
They helped me a lot with my purchasing…
They helped me a lot with my purchasing process, everything was very clear and transparent. Very good attention, speed, and quality in their services. I am very satisfied with their support and effort, with which I made my dream come true.
customer
It was a very smooth experience
It was a very smooth experience. Jackie and Morgan were excellent and provided support throughout the whole process. The closing went without a hitch.
customer Kathleen Hooley
Clearer instructions when paying debt
Working with Alec was great. He was very thorough about knowing everything about me and what I needed to pay off. I felt like everything went smooth. However, when I received my checks to pay my financial institution’s the instructions should have been more clear. It said I could not take the checks into my branch to pay them off. I had to mail these checks along with a statement to insure I got credit to the right loans. I just assumed I could go into my branch and pay them off quick before any more interest accrued. I went to Chase first to see if she had an explanation why I just couldn’t pay my Chase credit card. She first told me that everything I brought to her (your letter of instructions and the check looked fraudulent to her). She questioned me about where I got this loan and who I talked to. She finally researched your check and said it appeared to be ok, but wouldn’t advise me paying off my card because it might not post to my account. So, I see where I could email Rocket for help. I asked them why I couldn’t just go into my branch. In the mean time while I was waiting for a response from HELP, I made out 3 envelopes to mail my 3 checks. Long story short, I didn’t hear back for a while so I mailed all the checks, which I was told it would take 1 week for 2 of them to reach the East coast. Accumulating interest while I wait. The HELP response eventually got back to me and said, yes you can go to your financial institution and make these payments. They just don’t want me handing checks over to just anyone. This would have been nice to know in the instructions. Now, I’m waiting a week or possibly more to be credited.
Barbara Cooks
I had a great experience with Alex the…
I had a great experience with Alex the loan officer, very kind patient, knowledgeable, he just walked me through the whole process, which helped me to understand what was about to happen and gave me great information, very professional also the whole team that worked on the loan, everyone kept me up-to-date, I also love the way the rocket loan app works, if I had to do a refi over again I would definitely choose rocket refi, loans, thank you so much. God bless you all.
Jason green
Tony Lopez rulz!!
Just an awesome experience.Tony Lopez is the best.
customer
Sammantha Aliff was wonderful
Sammantha Aliff was wonderful! She led me through different options for my cash out refi, answered all my questions promptly and thoroughly, and was a joy to work with. :)
Gentlewoman
Excellent customer service!
Excellent customer service! Diane Chianelli, the agent handling my loan was awesome. I travel a lot, and Diane was professional, knowledgeable, thorough and accessible throughout the whole process. Friendly, courteous and efficient too! Just awesome!
customer
Professional
Professional
Humberto Saucedo
Rocket kept it simple
Your company and associates bent over backwards to keep this loan on track. Any delays were on my part due to a medical issue. I appreciate those working on my loan always kept me up to speed every step of the way. It worked out great.
Don D.
My experience with the Rocket Mortgage…
My experience with the Rocket Mortgage team was an easy. They made the process simple and fast. They were very kind.
Thao Huynh
Simple, fast & seamless!
Joshua Martinez was a pleasure to work with. He was very professional and took the time to explain the process and patiently answered all of our questions. The loan process from start to finish was seamless.
Katherine Matesic
Christopher was amazing
Christopher was amazing! Dawn from the title company was amazing to work with as well! Answered all of my questions
Matt
Wonderful experience
Wonderful experience, a little nervous. First home purchase. Everything went smoothly and I definitely would use again.
customer
Felt very rushed and pressured the…
Felt very rushed and pressured the entire time but, like promised everything was done within the 21days.
Daniel Segura
It was the most smooth process I ever…
It was the most smooth process I ever experienced.very professional and explanatory very helpful . Thanks again.
Hassan
As a first-time homebuyer with zero…
As a first-time homebuyer with zero experience in real estate, I initially started the process with my local credit union. Unfortunately, I wasn’t satisfied with the rates or the level of service I received. After speaking with some friends and family members, they strongly encouraged me to shop around—and specifically recommended Rocket Mortgage. I’m so thankful I took their advice. From the very beginning, Rocket Mortgage made the entire homebuying experience smooth and stress-free. I want to give a special thanks to Emma Jenkins and Sebastian Wittliff, who were incredibly helpful, kind, and patient throughout the entire process. They took the time to explain everything clearly, answered all my questions, and guided me through each step with professionalism and care. Thanks to them, what once felt like an overwhelming milestone became a manageable and even exciting journey. My family and I are truly grateful for the support and service we received. I’m giving Rocket Mortgage a definite five-star rating and would highly recommend them to anyone looking to purchase a home—especially first-time buyers. If I come across anyone planning to buy a home, I’ll absolutely send them your way. Thank you again!
Debbie Haar
It was quick and simple
It was quick and simple. And our representatives was very good to work with.
Marlene & Bob
We appreciated the knowledge
We appreciated the knowledge, professionalism and experience portrayed by our mortgage banker. Additionally, rocket Mortgage was efficient providing follow up.
James Greenwell
Rocket has your back
Knowing Amanda Ross is and was there to help guide me
Customer
Equity loan
John is finaminal! He is courteous, professional, and knowledgeable. He helped through every step. Made it easy and was on top of it all. Even gets back to us after the closing. Tbey were available via phone, email, and texts. Always received a response back within 24 hours or less. Few other employees that got in contact with us were great. Our lady you met us for the closing was very nice and was great with our 3 dogs and kids being on and out. Thank you John and Rocket team!
Amy
Refi was quick and easy
Refi was quick and easy, our loan specialist was professional and knowledgeable. Got a great interest rate and lowered our payment.
customer
I loved the quick and efficient way the…
I loved the quick and efficient way the people at Rocket Mortgage processed the loan.
Eileen Rivkin
Fast & Easy
Honestly, very good. Fast, easy.
Mercedes
Reps are knowledgeable and polite.
Reps are knowledgeable and polite.
Corlice B
Amazing Experience
Very quick process. Extremely professional from the very first phone call!
Guy Boyd
Professionalism
I was informed of everything they were doing to speed up the process and everything was explained to me
Sylvia Green
Everyone I talked to seemed to be well…
Everyone I talked to seemed to be well informed and knowledgeable about the issue
Gina
Communication is number 1
They communicated with me every step of the way keeping me updated and helping if there were any issues
Antonio Stanford
Wonderful and understanding and patient
Great full and helpful and savior
customer
Every person I spoke with was very…
Every person I spoke with was very professional and helpful. All of my questions were answered.
Ricky
Every thing was great
Every thing was great. From the 2st contact with Tuler right down to the closing.
Home Equity loan
Excellent experience
Excellent experience
customer
Hunter was very supportive and…
Hunter was very supportive and attentive. When a call was placed, there was either a pick up or a timely response, this helped make the experience less troublesome, which was greatly appreciated.
customer
It was straight forward and easy to…
It was straight forward and easy to deal with the staff.
Bill
Everything went as expected
Everything went as expected
Adam
They made is super easy
They made is super easy. Answered all my question and got it done quickly. Great customer service.
Cheryl Mahoney
Alex was a fabulous loan agent and…
Alex was a fabulous loan agent and answered all my questions. The website is wonderful and very intuitive and easy to use and keeps you updated. It was a seamless process.
Pam Kime Knotts
It was probably the lengthiest loan I…
It was probably the lengthiest loan I ever applied for. I realize you have your protocols you have to follow. But thought some was repetitive. It's done and Iam glad it all worked out. One thing I wasn't informed when the monies were distributed to where it needed to go. I called the co for another reason and found out.
Gerard Figari
Bill Froehlich made the whole process simple and easy!…
Bill Froehlich made the whole process easy for us. We had an outstanding experience working with Bill Froehlich as our mortgage broker through Rocket Mortgage. From start to finish, Bill was incredibly responsive, knowledgeable, and genuinely invested in helping us secure the best mortgage for our needs. He took the time to explain every step of the process, answered all of our questions with patience and clarity, and made what could have been a stressful experience feel smooth and manageable. What really stood out about Bill was his attention to detail and commitment to customer service. He consistently went above and beyond to ensure we felt confident and informed throughout the entire process. Thanks to his guidance and support, we closed on time and without any surprises. We highly recommend Bill Froehlich to anyone looking for a trustworthy and skilled mortgage professional. He truly made a difference in our homebuying journey!
customer
very detailed
very detailed
BTcustomer
Interest rates are decent
Interest rates are decent, professional service, and easy to get through the process.
Tarianna McCain
The time frame that it took to get this…completed was flawless
The time frame that it took to get this closed was amazing. Rocket Mortgage was even able to fulfill my needs rather than my current mortgage.
Consumer Name
Mahdi Srour consistently responded to…
Mahdi Srour consistently responded to all my questions and the team members who I spoke with over the process, provided clear answers to my questions. They made it easy to understand and upload the necessary documents online. Overall they provided clear answers and instructions I had a great experience with Rocket Mortgage Thank you Sincerely Saul and Nancy
Manuel Richard Cota
Zak and the staff made this a easy…
Zak and the staff made this a easy transaction all the way through and the Zoom meeting went well also thanks again
Lydia
Excellent service
Dedicated agents Highly recommend
Heather Antle
Professional,informative,very…
Professional,informative,very knowledgeable,very timely manner,closing was excellent
DENISE
Very kind and respectful
Very kind and respectful. Helpful with the technical is I was having
Linda Harrington
Rocket made our refinancing a breeze to…
Rocket made our refinancing a breeze to do. I recommend y’all to anyone
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