Rocket Mortgage Review
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Friendly and knowledgeable people guided me through the process of purchasing a home.
Our team was excellent
There was assistance whenever we needed it. Staff were considerate and caring. They led us through the whole process.
Dez was awesome! She went above and beyond to give us the best deal available!
Awesome team of people! Glad I reached out because without them we wouldn’t have been able to make our dream a reality!
Amy was super as was Marcellous. Getting the mortgage was very easy Thsnks
Everyone was so easy to work with and really was invested in helping me
Some of the things on the list are redundant
Julie and Carlos was GREAT ! I switched to Rocket w/ Julie after she reached back out to me. They had me close in 1 week from switching and it was seamless. They kept me updated with changes and made the process stress free. I am extremely GRATEFUL to Julie for making that follow up call. The best decision I made in my entire process ! Thank you, again !
Quit and easy everyone was so helpful. Matt S is the best.
Great team all the time
I would need a commercial to brag on what Rocket has done! They would hire me to the marketing team when I was done because of how great I would tell everyone that Rocket has been and continues to be! Hands down best company to use for any refinance, mortgage, or equity loan! Don’t bother looking anywhere else! The team here will do what’s best for you!
The process was great and user friendly. The staff was very professional, knowledgeable. My questions were answered very quickly.
Only dealt with one person. The process was fast.their web site is easy to navigate. If I sent a text, email or called and left a message it was answered in a timely manner I.e 30 minutes or less. There were no hidden costs everything was exactly as we requested.
Quick, responsive, and completely professional -- 5 stars! Kevin Bell responded within 24 hours on every question, not to mention prepared and presented pre-approval letter in less than a day. Other companies could learn a lot from this customer service -- and of course, you simply cannot beat the app.
Everyone was awesome to work with and really took the time to help us though the process
Ms Kathryn could not have been more helpful and made me feel extremely comfortable. Made the process very easy.
Excellent communication and we could see every step of the way.
I enjoyed a streamlined, efficient mortgage application. there were no bumps and no dead ends.
Nice and smooth, very proud
Speed at which my loan request was done. Courteous individuals who worked with me.
Nick was amazing. He kept in contact with me the entire time. He was such a pleasure to work with.
Personal experience with Ameer was wonderful. He kept us up to I date on all data.
Brad Mcomie was the best.
It was a good experience. It was quick and everyone was professional. Thank you.
Overall the experience was great and the employees were very helpful. Mena was very helpful throughout the entire process. We did get pretty delayed for an inspection of our garage. That process was very annoying. That team waited about 2 weeks to let us know the first report was not good enough. That held everything else up.
Fast. Aggressive. Helpful. My rate was higher than expected with my 800 + credit score.
Starts with personnel. Kate who handled my loan was the true selling point for Rocket. She made all facets of the loan easy and understandable. She is a true asset to the Company.
Awesome experience, process was easy
The process was complicated due to our circumstances but the handle it great and did a wonderful job.
Everyone I dealt with, especially Michael, was helpful, patient and knowledgeable. The process was smooth and relatively seamless.
Sammy was amazing and walked me all the way through
The professionalism was excellent and above reproach
From my intial submit of application online… Till the end of process. Rocket Mortgage hands down is the best lender to be doing business with. Don’t waste your time at any Big Banks bafoons
Glenn Carreathers was excellent he walked me through my entire refinance and was available to help at all times. Thank you!
The People where kind and patiant . Everything went smooth
Very professional, easy to work with.
Always does expeditiously and we’re please 👍
Everyone we dealt with was knowledgeable and courteous. They were very efficient at getting things done in a timely manner which made the whole process go smoothly.
It was easy and comfortable. No hasstle at all.
To many hands in the pot. We were asked repeatedly for duplicate information. My banker was asked repeatedly for duplicate information. Every time we spoke to someone, it was someone different who didn't seem to know what was going on. A lot of explaining things over and over. Our main contact overall did a good job.
All of the representatives that I spoke with gave excellent customer. All were knowledgeable, friendly, helpful and went over and above.
Simple and easy
quick, efficient and hassle free.
Dominic was wonderful to work with, very friendly & knowledgeable!
All the people we worked with at Rocket Mortgage were on top of it. The communication was great and just an overall great experience.
Quick and easy process
Great experience, made even easier to navigate with the helpful team that made our loan process a breeze.
I would like to compliment Andra for all the hard work she put into getting our mortgage loan set for the review process. There were some questions and concerns we had about the loan terms and Andra remained professional in the way she addressed them. She was available even on weekends for questions which earned her the "above and beyond" rating in my book! After our loan was approved and passed to the next person, however, we did not get the same level of service. Despite this, I thought the overall experience was excellent mostly because of Andra. Thank you Andra!
Professional polite knowledgeable and quick follow up on any issues
Everyone at rocket mortgage was extremely professional and very helpful and knowledgeable , every step of the way was terrific and very easy and best of all no stress . Thanks again to all that help me throughout the process.
Service was great, led by our LO - Joe Frey
Every one was very friendly and patient with me. It took me awhile to decide. But I am very happy we did it.
We are extremely satisfied with our experience in the home equity loan process as it has been conducted with utmost professionalism, simplicity, and clarity. The entire procedure was executed swiftly and punctually, ensuring a seamless and efficient journey.
Swift responses, very helpful with the educational process and helping us to understand the pieces of information that we lacked knowledge of. Rocket Mortgage is very competitive and knocked the competition out of the park with some very high quality offers from the opponents. Rocket was able to hold true to their offers and closed with us within a couple weeks of working with them. We are very satisfied with our experience. We can now breathe a little more with the financial freedom from consolidation of our debts with Rocket.
Sam was amazing he made this entire process the best. It was overwhelming for me but that’s me in general and he was so calm I would recommend him for my loan process alway.
Everything went very well with everyone I spoke to during the refinance 😁
Simple process and great communication all along the way.
Had a great experience with Rocket. I recommend them highly. From start to finish they handle everything in a professional and friendly way. Thanks to Matthew.
The entire process was very easy
The patience and professionalism of all of that handled this process for us was outstanding
Most of what was discussed with the primary agent did not come pass in the manner discussed. Inspections that would not be necessary, were. Dollar amounts that were "fairly firm," were not in any way firm.
Everything was handled professionally
Last minute request was challenging and could have been done weeks before
Very smooth and easy transaction! Im very happy with how everything went. Jeff was great and so was ashontae! Thank you again :)
The process was easy, explained very well, and the app was incredibly user friendly. Everyone involved in my mortgage process was communicative and answered any questions I had.
Everyone was knowledgeable and helpful. Thank you.
I recently used Rocket Mortgage for my home loan, and the experience was fantastic. The user-friendly interface made the application process a breeze. Efficient and transparent communication, along with competitive rates, set Rocket Mortgage apart. The closing process was smooth. Highly recommend for a hassle-free home loan journey!
The process was quick and easy. It took less than 30 days. Our loan agent was very knowledgeable and friendly. He was also very patient.
They were great.....
Very thorough with everything there was to know and do for the process. Everyone involved was very helpful and knowledgeable.
Team was great
Very Easy and done in a timely manner
Throughout the entire move, the representatives at Rocket Mortgage made the process flow very smoothly. Thanks so much.
Rocket was amazing, lots of texts and phone calls to keep me on track.
Excellent very professional. I am very happy to be part of Rocket mortgage thank you.
We were kept up to date the whole time. We liked the fact that we could log into our account to check on progress at anytime. It was great having the closing in our own home. A very positive experience.
Peter Nutell- A great mortgage officer. Best of the best!
Everything was smooth, quick, and very attentive. Rep answered questions quickly and reassured things will get taken care of in a timely matter.
everything went smooth and easy. very easy to contact and keep informed.
Everyone was so professional and always willing to speak at anytime.
recently had the pleasure of using Rocket Mortgage for my home financing needs, and overall, the experience was excellent. From start to finish, the process was smooth, efficient, and impressively fast. The user-friendly interface made it easy to navigate, and the speed at which my application was processed exceeded my expectations. The streamlined approach to securing a mortgage through Rocket Mortgage is truly commendable. The platform's transparency and user-friendly design allowed me to stay informed at every step, and I appreciated the quick response times from the team. I can confidently say that Rocket Mortgage lives up to its reputation for providing a hassle-free and expedited mortgage application process. While I would have gladly given Rocket Mortgage a five-star rating, my experience was slightly marred by an unexpected incident related to my realtor. At the closing, I was presented with a gift from my realtor—a Tumblr with her contact information prominently displayed. While I understand and appreciate the gesture of a closing gift, I couldn't help but feel that the focus shifted from the joy of homeownership to promoting her services. It left me with mixed feelings, as I expected the gift to be a more personal and thoughtful token of congratulations rather than a marketing tool.
Our loan specialist was very helpful, knowledgeable, and quick to respond to our questions. We’re thankful for his support during the loan process.
Rocket was fast , efficient, informative and very streamlined in there entire process.
I had a great experience till the very end and I was receiving calls from numerous people and my account was passed around the lawyer had to reach out more to get on same page costing me more money in lawyer’s fees for things that should been done buy one agent
Thank you for all the professional assistance.
I had a little understanding of how to go about selling a house to applying for a mortgage. For both of my processes I used Rocket Mortgages . I have no words to write here how exceptionally Mr Kamal Gurung helped me throughout the process. He is always there to answer my doubts to queries , dealt all kinds of stresses involved in getting me mortgage with patience. I thank you for your support, help, advice and assurance. I am very grateful to have you as my mortgage advisor will highly recommend you to all my friends and families. Thank you again for your excellent service !
everything was said and done inside of 2 weeks ...
The process was very quick and easy.
Great customer service and amazing rate :)
I’m very unhappy with being issued checks instead of electronic payments. It created a lot of issues for us. Not sure if we will go with Rocket on our next purchase. My Wife reached out to our agent a number of times after the closing with no response. Follow up is a courteous business act. We feel chewed up and spit out.
Andy Richey was so knowledgeable, helpful and patient.
Outstanding service and attention. You made the process easy
Everyone at Rocket was extremely helpful. Any questions I had there was always someone there to answer quickly.
The team at Rocket did an outstanding job in getting my loan closed on time and with lightning speed. Each department went at Rocket speed to get it done as quickly as possible.
The personal communication and customer service is Outstanding. My husband and I highly recommend Rocket mortgage.
This was a great experience with Rocket mortgage. Customer service was above and beyond. Would highly recommend.
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