Rocket Mortgage Review
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Reviews 38104 
Forest Gilland
The process was fast and easy .
The process was fast and easy . Everything happened just as I was told no surprises
customer
Efficient and professional
It was quick, everyone I worked with was professional and worked to help me close as painlessly as possible.
Carrie J.
My overall experience was great
My overall experience was great! The process went fairly quickly.
customer
Good experience easy to work with
Good experience easy to work with
K.L
The process was easy
The process was easy, receiving paper check for debt pay off is ridiculous. My cash out was electronically deposited to my account. Paper checks were issued for everything else. Interest immediately began accruing on my account and I will have to continue to make my debt payments with I wait approximately 2 weeks for the paper checks to post. So now I get to pay my Rocket Mortgage payment as well as all the other payments and interest. It's a bad system and those should have been paid electronically.
customer
The customer doesn't decide which bills…
The customer doesn't decide which bills to pay off, for instance I pay off one certain bill each month, but you paid it and now that bill is due again the 10th, so I guess they will have to re-emberse me the money you paid for us. If you would have let me pick the bills that wouldn't have happened.
Maureen Dietrick
i have done business with Rocket before…
i have done business with Rocket before and i was very happy with their service
Luis P Innnsanity
Straight forward and mostly digital.
They kept the process simple by having the tasks viewable on your account. Then, most documentation is just a matter of digital trafficking of PDFs front and back.
Patricia Chandler
Great Experience
My experience with Rocket Mortgage was great. They were helpful and the process didn't take much time at all.
Paul Bricker
Exceptional Customer service.
Exceptional Customer service.
Joe N.
5 star experience!
RM made this entire process transparent, quick and informative from start to finish. Highly recommended for anyone looking for a home equity loan.
Carla Wilson
Great customer service
Great customer service. They made the process easy to go through.
Edward
Menal is always great.
Menal is always great.
customer
MAde the process easy to understand and…
MAde the process easy to understand and navigate.
James Sambuco
Service was great +++++
Service was great, I had a problem with my computer and was helped all the way.
Ron Dixon
Home Equity Loan.
I had the best experience with the latest transaction. From the onset to completion the team was Professional, knowledgeable, ready to do what was required. Thank you R M.
Charles May
Easy and quick loan process
The entire loan process was easy and fast. Having the same Loan Officer throughout the whole process was great. Everyone was super nice and very knowledgeable. Thank you 🚀 Mortgage.
customer
Very helpful staff and smooth process
Very helpful staff and smooth process
Carla Bennett
Outcome great/ being asked over and over for same docs
We were pleased at the speed at which we were approved and for how much. However, we were told we’d only deal with the first person we spoke with. That ended up not being the case. Also we kept being asked for documents we’d previously submitted. Other wise it was an easy transaction.
customer
Easy to upload required documents
Purchasing/financing a home is never fun. Rocket made It easy to upload and follow along with all the requirements each step of the way.
Tony Posadas
Great communication
Great communication
Dan Dinges
Very detailed and fast process
Very detailed and fast process. The portal was extremely user friendly.
customer victor Rojas
System guides you thru the process and helps you keep track.
Very straight forward process.
Jon B
Always there to remind me of tasks and…
Always there to remind me of tasks and so helpful with all the steps of the loan process!
customer
Noor and her team were awesome
Noor and her team were awesome
S Pierce
Very responsive
Very responsive
customer
Everything was made very easy.
Everything was made very easy.
Vivian Tentoni
It went surprisingly fast.
It went surprisingly fast.
customer
I appreciate everyone who I've talked…
I appreciate everyone who I've talked with in the application process. All were very professional and understanding. It really helped this journey be less stressful. Thanks!
Daphne
Loan officer made it great
Loan officer made it great! Stayed on top of everything and had good explanations!
Alex H.
Pleasurable experience
I’ve dealt with Rocket Mortgage ever since 2013, when I purchased my home. And every transaction I’ve done with them has been fast, worry free, and beneficial to my family and I. I would recommend anyone use Rocket Mortgage. Thanks!
customer
Quick and easy
Quick and easy
Jay Jeffrey
Charlie kept me informed and answered…
Charlie kept me informed and answered all my questions. Closing was less than 15 minutes and very professional and a very nice person.
Sandra
I liked using the portal/website to…
I liked using the portal/website to upload my information. It was easy to log in every day to see what was going on. Chad helped me decide what type of loan I needed.
customer
Marvelous
Marvelous customer service each employee takes their time helping the customer with any issues they might have
customer
Long process and too many thing sent…
Long process and too many thing sent separately, last minute inspections, and paperwork
John Coxe
smooth sailing
from day one when I spoke to one of the finance persons he was very knowledgeable in all respects. just had to speak with another person in management due to interest rates. everything went so smooth from start to finish. probably about 3-4 weeks and had a check in my bank account. please give a big pat on the back: Chris Chalkley & Nick Karipides. smooth sailing
smg
simple and straightforward
The whole process was simple and straightforward. The representatives were professional and knowledgeable. Great experience. Highly recommended.
Eloise
Good Customer Experience
Sales Representatives were very friendly and professional
Bill Brown
You can scan or send photos of qualifying docs. Process was easy.
Banker, Abe Rambur and Specialist Kenneth Glaze were very knowledgeable and helpful.
Cheryl Hay
From initial inquiry to Closing was…
From initial inquiry to Closing was quick and easy. There were no complications to delay the process. Everything is done online and document uploads were easy. I highly recommend Rocket Mortgage.
Hazel
Wes easy and efficient
Wes easy and efficient
customer
Straight forward
Straight forward
customer
Length of time was quick
Length of time was quick to close.
customer
Rocket Mortgage was very good
Rocket Mortgage was very good. They found a creative way for an elderly person to get a small mortgage without having to use their retirement. The closing costs were way higher than originally quoted, like 4K.
Steve
Becoming a home owner
Worked thru all obstacles with a professional and positive attitude.
Holly Handy
They did good job and getting things…
They did good job and getting things done in timely manner
customer Sharon Geritano
Made the process fast and easy
Made the process fast and easy. Customer Service was very helpful answering are questions
Bill Pence
Easy
Easy, professional, on time
Lisa Montone
The ease of applying and communication
The ease of applying and communication
Bob
The ease of dealing with a mortgage…
The ease of dealing with a mortgage company over the phone and online. Follow-up was great every step of the way, Painless experience
Bruce Hall
Helped/led the way the entire process
Helped/led the way the entire process. Very professional
customer
Our loan officer Sam did a great job…
Our loan officer Sam did a great job facilitating the process and was very communicative and responsive. The Rocket mortgage website was very user friendly and I liked how it showed the clear task list and where we were in the process. Four stars instead of five due to one issue on approval that was not brought up until after the fact. This issue ended up being resolved, which I appreciated Sam for making this right.
customer
Quick and easy to refinance
Quick and easy to refinance! All questions answered very fast. The ability to close online was the best!!! Would definitely recommend Rocket!!!
Larry Trudell
Did well setting up loan application
Did well setting up loan application, was not as happy with how closing went
customer
Very happy with process persons…
Very happy with process persons encountered and online access. Somewhat disappointed with amount of time it took from application to close.
Jerry Mcgill
Low interest
You I don't know
TED DREWRY
Unfortunately?
Unfortunately, I cannot offer any constructive criticism. This is because the entire process was glitch free. Everyone was genuinely interested in mine and my wife's concerns and they all worked to achieve an agreeable outcome. The only advice I can offer is to change nothing!
Krystal Thompson
This was a flawless transition
This was a flawless transition. From the time I applied to the closing a very short time later, everything was handled professionally and everyone that I had contact with was very helpful and seemed genuinely happy to be helping me. I had no issues getting answers to my questions in a timely fashion and they were very helpful and knowledgeable! Would recommend to anyone looking to refinance or purchase a home!
Bob Summerlin
Rob Fawaz started our journey for this…
Rob Fawaz started our journey for this re-finance and was very attentive and knowledgeable, making our financing choice relatively easy.
April Robinette
Very simple process
Very simple process Convenient
Arturo ruiz
Easy and profetional help.thanks
Easy and profetional help.thanks
Kathie D.
What can I say about Rocket Mortgage
What can I say about Rocket Mortgage? I was getting frustrated at the beginning of the experience, but as I progressed it turned out to be a simple process. I am thankful to Rocket Mortgage and all the people who helped.me with the purchase of my first home.
Cornelius Wilson
Fantastic
Fantastic experience from initial contact through to the closing. Great professional teamwork.
customer
Very communicative and responsive
Very communicative and responsive. Quick and easy!
Richard Scott
Satisfaction of Service with Rocket
Rocket representatives that we were in contact with through our process, Gage, George, Janney and Jill were very helpful, informative, to the point, polite, courteous, friendly, knowledgeable, take pride in their work, addressed and answered all our concerns with awesome professionalism!!!
customer
Seamless experience
Seamless experience. No hiccups. No issues.
Salvatore Mazzei
The whole process went smoothly.
The whole process went smoothly.
Mike Powell / Janice Pender
Rocket Mortgage was very through they…
Rocket Mortgage was very through they answered all of our questions and provide great service.
Zarkpa Sobah
My process was easy and straightforward.
My process was easy and straightforward.
customer
New customer from Texas
The process was smooth, too many emails
Walter Markle
Easy to talk to and informative
Easy to talk to and informative. Being able to do most of the forms and documents needed on line and haven’t conformation when received.
customer
The whole process was quick and easy
The whole process was quick and easy
customer
You guys are fast and kept me informed…
You guys are fast and kept me informed every step of the way.
customer
Customer service was excellent
Customer service was excellent. Loan closure was quick as requested by the seller. Online process - easy to use.
customer
Well done
Fast quick close
Tim
Rocket mortgage has been fast
Rocket mortgage has been fast, courteous and professional. Thank you so much for your assistance.
Steve Anthony
they were just good
they were just good
Marc p Leplat Sr customer
Professional and nice
Everything. Calling me (The Customer) when documents weren't received from me because not being tech savvy. Every person was professional and had patience with me.
Sherre
Mason knew his business
Mason was very knowledgeable of the different types of loans available. Not pushy. Easy to talk to, and available when needed. Easy transaction, no stress.
Larry
Great service
Great service, very promptly.
Christina R.
Cash Out Refinance Made Easy
Super easy to refinance our home. Very communicative. The whole process was very quick and easy. I would highly recommend Rocket Mortgage.
Abel
Very good experience rocket mortgage…
Very good experience rocket mortgage just kept me updated on every step of the way thank you.
arnel paul liston
Greatful
Everybody was very kind, knowledgeable , professional , they know what their doing, especially Mr. Ali..
Ashley Barnes
Everyone was great
Everyone was great
Kimberly Kwiecinski
Everything was explained in detail as…
Everything was explained in detail as you go through the process. Very knowledgeable staff and it seems that they care about the whole procedure and their customers.
John & Maylane
Communication
Communication
Alice Whitecotten
Very Happy to be back with Rocket
We are very Happy to be back with Rocket Mortgage. We didn't want to leave. But had to close on House we wanted. And Rocket couldn't get it yo go through. So we are happy we got to refinance and come back to Rocket at a better rate.
Rita Flora
The process was easy and worry free
The process was easy and worry free. The money hit our account as it was supposed to as well as the payoff check for our car. Rocket is a good company to work with.
Angela Zira
Rocket should be fast
lack of communication and too many people to have to deal with . Closing was a mess. The people them selves were great to talk to , but too many people and very slow results .
James M
No hassle and fast to close
No hassle and fast to close
Christina Templeton
My FHA rate adjusted mortgage took…
My FHA rate adjusted mortgage took literally the full time(60 days) to complete. It seemed as if the one in charge expected her team to keep everything on track and that did not happen. The notary.was ok but not friendly or caring like the last one I had. Did his job, nothing more or less. I felt left in the dark most of the time with no real reason or answers.
Laure Kolody
Our current mortgage was with Rocket
Our current mortgage was with Rocket. We have always been satisfied with our interactions.
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