Rocket Mortgage Review
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Reviews 39433 
Carlos Pegues
This company has structure all serious…
This company has structure all serious inquiries cause what they do well care about there clients an believe in making your home buying process as easy as possible an dreams come true thanks Rocket Mortgage
Michael Oglesby
It took so long to close that I had to…
It took so long to close that I had to pay my bills a couple of times before they were paid off which was very stressful for me.
E Edmonds
Excellent Company to Work With
The company is fair and everyone that I worked with had exceptional customer service. They made sure I received exactly the information that I needed.
Michael
It was very easy
It was very easy
D Karen
Quick and easy
Quick and easy. All tasks were completed on line, including the closing.
Nicole
Great Experience
Customer service was great. Knowledge of loan officer to be able to answer all my questions, with the quick response time made the process smooth. The online closing made the process easy and quick.
Lucy Beeler
Dario and his team expedited the loan…
Dario and his team expedited the loan process, closing the loan in under 30 days even though it was during the Christmas holiday. Very impressive!
Paul
Timely response and expedited process
Timely response and expedited process
Jonny Coty
The Rocket team was easy to work…
Tristan and the team were easy to work with, always available to answer my questions.
Carolyn Navarra
Rocket Mortgage was easy and process…
Rocket Mortgage was easy and process was quick.
Tracey Griffin
Amanda was great
Amanda was great, after a short conversation she knew what we needed to do to. Process was nice and easy.I would highly recommend Rocket .
CLR
Great job
Great job , customer service was outstanding.
Brian
They made everything easy online and…
They made everything easy online and easy to upload info.
TLS
Great experience
Great experience! Professional and friendly service. Closing was conducted in a timely manner. Would definitely use Rocket Mortgage again!
Keith & Virginia Johnson
Courteous agent
Courteous agent. Quick service.
customer
Excellent
Excellent , efficient and fast . Rocket mortgage helped me tremendously.
Steve legakis
Samantha Michael
Samantha Michael made the process easy
Lisa Turnbull
Very helpful and Friendly
Very helpful and Friendly. Mike always answers my questions and he is very Friendly.
Edward Vander Woude
Was able to apply for my home equity…
Was able to apply for my home equity loan within less then 1 hour from start to finish.
customer
Rocket Mortgage made it very easy!
Rocket Mortgage made it very easy to get a 2nd mortgage. The mortgage broker was very friendly and easy to work with. I recommend Rocket for anyone looking for a home loan.
Happy Customer
All aspects of my re-fi proceeded…
All aspects of my re-fi proceeded exactly as I was told it would. It was quick and easy to do.
Steven McCrum
Rocket and Arnold.
Arnold Erazo made refinancing our house a low stress event. Arnold answered many questions and provided information for current and future knowledge. Overall, our whole process was focused on us. Many thanks to Arnold and Rocket Mortgage!
Steven Harmon
Super fast and easy
Super fast and easy. Everyone told me the process for a mortgage is a nightmare…..not with Rocket. The paperwork was done in days, loan approved in 2 weeks, and just had to wait on the seller to close. The rates and fees were as good as I could get, despite other mortgage companies saying Rocket is too expensive. Nobody else had a better offer. Highly recommend Rocket in the future.
customer
they talked me through every step and…
they talked me through every step and made it easy and fast to get the money i need for the loan
customer
Everyone i worked with was informative…
Everyone i worked with was informative and helpful.
scott h.
Very smooth and quick transaction
Very smooth and quick transaction
Nancy Hadley
This experience was quick and easy
This experience was quick and easy. The app is easy to use to download information on. Great experience with Rocket Mortgage.
Amy
Super easy and fast!
Took less than a month to close on our refinance
Ramiro Silva
Abe was great
Abe was great
Rizwan Irshad
Great Job I am happy with the service
Great Job I am happy with the service
Wanda Isusquiza
Very helpful Home Loan Expert
Very helpful Home Loan Expert. I was able to get the answers to all our questions. Very Professional Company and would definitely recommend them very highly.
customer
Ease
Ease. Professional. Friendly.
Onur Inanoglu
The team worked really courteously to…
The team worked really courteously to make this happen. We are grateful.
Christine Hicks
Excellent Service
Every step of the process was managed well. The closing was timely and communication was excellent. Second time using Rocket and would recommend to friends and family.
Felisa Emmert
James Jenkins set the bar
Speaking to James Jenkins set the bar for the other team members. He was so polite, knowledgeable and non pressuring. He was helpful and made sure we knew everything that was happening. After that, the other team members came into play, as every step has a particular team to help you. I got confused because the website had a small hiccup and phoned my current team. They were very quick to explain that the website was down and then it was fixed in less than 10 minutes. I’ve waited longer for my entire internet to get restored .
customer
100% online or via phone with very nice…
100% online or via phone with very nice people. Process did not take long at all and everything promised was delivered. Really disappointed to learn that average 2nd mortgage rates are around 6.9% but, with very good credit and significant equity, we are paying 9.0%.
brian
Quick and easy
Quick and easy
ARTHUR SANTIAGO
It was a seamless process.
It was a seamless process.
customer
Very professional
Very professional
Pat
Very professional got back to me via…
Very professional got back to me via the email when I had any questions answered all my concerns
Sara, age
helped me keep my home
Rockcket gave me a loan that my own bank would not do, am very pleased I can keep my home.
M.j. Family
The loan officer was very patient…
The loan officer was very patient throughout the process and very considerate. We felt comfortable with the loan process. Overall we are very pleased with the outcome.
customer
It was fast
It was fast, easy and not painful
A.B.
A Very Favorable Experience
Staff was on top of their game. Knowledgeable. Courteous. Proactive regarding any potential issues.
Adrienne Vasiliou
12/20/2025
I didn’t like that I had to pay the checks. Usually they did that. It caused me a lot of confusion.
Lisa Smith
Very helpful
Very helpful, professional and kind. Made the process easy and always addressed my concerns.
Vickyag
Home Equity Loan
Very happy that a home equity loan was an option for me. As you know, this was not a service provided by Mr cooper in Mew York. Lee A was amazing. The dashboard made the process much easier. I have no complaints, just grateful for the professionals that processed my loan.
Wanda
From beginning to end
From beginning to end, everyone who helped me start the process from beginning to end were kind, knowledgeable, and helpful in every part of the process.
RICHARD
Rocket Mortgage professionalism
Rocket Mortgage professionalism, was exceptional in that they walked me through every step with ease. the agent made himself available every day to answer any questions or concerns.
customer
Thank you Alia was great and followed up through the entire process
Thank you Alia was great!
Fran De Jarnette
current client experience
Because I was a current client, the process was a little more streamline, because they had the majority of my information already. I trust their expertise because of past experience. It was easy but a little slower moving than what I would have liked, but overall a good experience.
customer
Everyone that I was working with was so…
Everyone that I was working with was so nice and very helpful which made the process very smooth . Thank you
customer
The people helping were fantastic and…
The people helping were fantastic and made it very easy.
Priscilla M
Above and beyond customer service
Excellent team of professionals who were responsive and informative throughout the entire refinance process. Thanks to the home refinance loan they offered me, I am starting the new year off with less debt! Thanks so much, Rocket Mortgage team!
David White
so easy to work with
so easy to work with, and fast too!!
Chandra Ivey
Great experience- Shane walked me…
Great experience- Shane walked me through everything and the rest of the team was great too! Went off without a hitch! Thank you Rocket Mortgage!
David Lucas
The agent was very efficient
The agent was very professional and completed my purchase in a a quick and timely manner.
customer
Great to deal with
Great to deal with
Ron
Very professional from beginning to end…
Very professional from beginning to end ! Taking place over Christmas through New Years made things a little difficult but it ended well. Thank you
customer
So easy and working with true…
So easy and working with true professionals makes all the difference.
customer
Yvrose Clerveau
I don’t want to say anything, Just thank you Rocket Mortgage,
Patricia Olson
I had a great consultant
I had a great consultant, he was wonderful! Martin answered all my questions and helped me through the process!!
Mark M
Things went smoothly at first but…
Things went smoothly at first but stagnated towards the end. We sent in all required materials that they asked for but they kept repeating the requests. All in all it went well
customer
Very helpful and knowledgeable staff
Very helpful and knowledgeable staff. Smooth process, highly recommend
Annia Taboada Cuza
Excellent work
Excellent work , great professionalism and attention
Sophia
Good communication and easy experience
Good communication and easy experience
KrisP
What a great experience
What a great experience, smooth, quick and seemless.
customer
Everyone involved was fantastic.
Everyone involved was fantastic.
Nancy D
A great experience overall!
From the first call to Rocket Mortgage to our closing date, everything was explained and made easy for us. Their representative, Belen, was always available if we had questions and would follow up each step of the way.
Joe Vinson
Great service all my questions were…
Great service all my questions were answered. Jaspreet Cheema went above and beyond to help get my loan process
Vaughn Stark
I was warned by another mortgage agent…
I was warned by another mortgage agent from another mortgage company not to use Rocket Mortgage. Her warning failed to produce fruit. I had a great experience at a great price!
Beth Sanders
The communication and support from…
The communication and support from every member of the Rocket Mortgage team was professional, helpful, and supportive. All of our questions were answered with patience and honesty. The process was easy and fast.
Susan Isaac
Jacob Zarzour couldn't have been any…
Jacob Zarzour couldn't have been any more helpful> He answered all my questions and when I had problems , he always found a solution. He was available to me always. And he kept me up to date on the whole process.
Jenetty
Kudos Rocket Mortgage!
We really appreciated the ease of the process from start to finish. Everyone we interacted with was helpful and nice with any questions we had. I especially appreciated the dashboard feature of checking on tasks. That was a huge help.
Adam
Everything went pretty smooth
Everything went pretty smooth, one on one communication could have been better but so far it was easy.
Denise Zirkel
It couldn't have been easier
From the first contact to the end, Rocket Mortgage made our refinance process pleasant. Their modern website allows you to initiate the loan process, upload documentation, e-sign documents and ask questions without leaving your home. You will need to go in person to the closing but they'll get that all set up at a nearby facility. Communication was excellent - using text, email and the Rocket dashboard, we always knew where we were in the process. Every associate we dealt was knowlegable and professional. We felt like valued clients. Best of all, it only took 30 days including weekends and two holidays to close. The more responsive you are, the faster they can complete the process.
customer
Quick and easy
Quick and easy
customer
Incredibly quick and easy process
Incredibly quick and easy process, all tasks easily handled through the app and consistent check ins from Rocket personnel making it an easy and comfortable experience.
Eric Corbett
Great Experience
Frank Berardi and the team did an amazing job. Super efficient and attentive to all details. As smooth a process as it could be.
Doug Dalton
Made Simple!
The agents were very professional and there were actually no stopping points, No balls dropped and no delays. I'm really impressed! In the incompetent world we live in, there are actually people who still care! A plus!! Highly recommended!!
Deb
Fast Response & Professional Service
Fast, Excellent & Professional Service
RLS
Rocket Mortgage is Excellent !
Working with Tim Martin and the whole Rocket team was a wonderful experience. They came through. They gave me estimates based on different prices. They did everything without a hiccup or complaint . The whole team Tim Martin and underwriting came through down to the wire with my end of December closing. I would recommend Rocket Mortgage as all the other maybe 10,000 people who gave it a 5 stars to anyone.
ANTONIO ANGELES
App easy to use
App easy to use. Bankers are incredibly helpful . Although closing was a bit burdensome, having connection issues and took more time, it was done. sometimes we would prefer personal visit from closer
Jeffrey Johns
Jorge Mendez made our loan great
What made our experience great was working with Jorge Mendez. He is very professional and has earned our trust over time. We really appreciate his honesty and ethics as involved with our account and helping to guide us in the correct decision making process.
Catherine Villecco
KNOWLEDGEABLE, EFFEICENT, COURTESY
The mortgagee representative was very helpful &knowledgeable. Closing was quick & easy. I have been with Rocket Mortgage for 7 years now and I have been totally satisfied with them as my mortgage company.
customer
My Experience with Rocket Mortgage
The process was very easy to upload required documentation and keeping me informed of the current status was very useful.
Buckley
From the beginning Rocket has been there for me.
From the beginning Rocket has been reachable and I love that I could do all things on line. Everyone has been helpful and supportive. No complaints whatsoever. Your company helped me so much and I am very grateful for that.
Mark
I was pleased with the entire process
I was pleased with the entire process. The help and patience of the phone part of my loan, to the pleasant person that did my closing. i would recommend Rocket Mortgage to anyone interested in a loan.
JOYCE ANNETTE Barnes
Easy
Easy, painless process. Very fast process
Warner
Our experience was great
Our experience was great. The only item on the check list that was a bit challenging was sending out the final checks for payment. I wished that had been done by Rocket not me.
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