Rocket Mortgage Review
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Reviews 36115 
customer
Process was fast!
Process was fast!
WILLIARD GALBREATH JR
Excellent experience from the first…
Excellent experience from the first call to the closing!
LARRY M
New mortgage and re fi s.
I've dealt with Rocket a few times now, on refi s and now on a new purchase. It's always easy to get hold of your mortgage rep. or any one who is working on your loan. They do give clear instructions as to what your next steps entail and what you will need to proceed. Have a computer up and running so you can review all your documents. I was using, mainly my phone to review docs and next steps, as I was not always home. That made it difficult to read and ensure all documents were correct and ready for signatures. I would use them again.
Patrick
Great staff
Great staff, easiest refinancing I've ever done. Thanks guys!!!
Anita Gregory
Awesome Experience
Everything went fast and great communication.
customerJose O. Garcia
Great customer service.
Great customer service.
customer
Easy once Rocket got the paperwork
Easy once Rocket got the paperwork
customer
Everyone is kind and knowledgeable
Everyone is kind and knowledgeable. It felt like I knew the team all my life.
Florence Katzenberger
The process was very easy
The process was very easy. My questions were always answered. Everyone I spoke to very very polite and patient with all my questions.
Amy McDonald
Our loan specialist helped me every…
Our loan specialist helped me every step of the way and it was a quick and painless process!
Carlos Palazuelos
Very smothered process
Very smothered process
customer
Quick & Easy
Quick, easy and was guided throughout the whole process. They met the deadline that I needed make.
JD
seamless and timely throughout!
seamless and timely throughout!
Mark O'Neal
They are a great company with great…
They are a great company with great people. An had best rates.
customer
Excellent
Regarding this experience, all my questions were answered and the loan officers were experienced and very cooperative. My only drawback to this was too my of the same information mailed to me after the closing. It would be better to compile all the necessary paperwork and mail all together. And in the future allow time to review material and feedback, Other than that I appreciated the experience and will certainly recommend Rocket to my friends,
Darrell Jordan
My Rocket Mortgage Experience
What made my experience great was the fact that the process was made very easy, clear, and precise. The service received was exceptional and I could not ask for anything more. I love the overall outcome of my loan. Thank you Rocket Mortgage for a great experience.
Virginia Wilcox
We dealt mostly with Nathan Coltrell
We dealt mostly with Nathan Coltrell. He was polite, kind, knowledgeable, and very patient. In fact, every person we dealt with was very patient. (We are not overly computer savvy.) The app was confusing… redundant and gave inaccurate information, in terms of physical location of our home, and the identity of the notary who was sssigned the execution of our closing. All in all it was a positive experience. I would recommend Rocket Mortgage to friends and family.
Ernest Sirotek
Fast and efficient
Fast and efficient. Kept me updated all the way through the process.
Natalie
Austin Burns was great to work with
Austin Burns was great to work with. He walked me through what I needed, and was quick to respond when I contacted him.
customer
Your people
Your people, they're patiënt and understanding and mostly they're friendly.
Pamela Cabala
It was an easy and stress free process.
It was an easy and stress free process.
Hilary Lindsey-Wurl
The communication was lacking
The communication was lacking. I felt like I was dealing with used car salesmen. I had checks made out to certain companies, that I shouyld have been able to do myself, so now some are overpaid. I was treated like i was 13 years old. It was my money from my house that I have to pay back. I had no control.
J. Dimicco
Rocket application
The ease of application. The patience, courtesy and professionalism of your staff.
Kim
Happy customer
Rocket mortgage system was very user-friendly. Their staff throughout my whole process was professional, timely, and any questions that I had on the way were right there to answer them. I would definitely recommend Rocket Mortgage .
Hollie S
Communication was top-notch from start…
Communication was top-notch from start to finish. Smooth transitions between each rep.
customer
EXCELENT HANDLING
EXCELENT HANDLING
customer
The process was very quick and…
The process was very quick and relatively easy. Their agent Shiraz was very helpful, understanding and patient.
Lawrence
it's knowing that your problem did matter to them and Rocket Mortgage would find a solution!! WHY couldn't the 4 other lenders I contacted also make my problem solvable? In 30days ALL was finished
Help means HELP when a lender like Rocket Mortgage gets involved!!!!
Francois Olivier
Honest, accurate info and fast
From what I was told on my initial contact to the ultra fast closing, all was accurate and nothing changed.
customer
Great to work with very talented people…
Great to work with very talented people would recommend to everyone thank you guys and gals for all your support.👍👍👍
J Andrews
All went great
All went great
Rick
I was taken care of by Logan she was…
I was taken care of by Logan she was amazing and did exactly as she said she would. This is the first time for me using someone other than my previous mortgage person of 33 years as he’s aged out and I’ll say this was super easy not a single snag. Of course the customer has to do there part but I’m her to give high 5 s to Lagan she is amazing. Thank yoy
customer
Easy online docs and process.
Easy online docs and process.
BERNARD
The staff gave me all the information i…
The staff gave me all the information i need to get to closing.
customer
Very nice people.
Very nice people.
Orrin
Rocket was amazing!!!
This entire process was complicated and time stressed, through no fault of rocket. The assistance I received from the entire Rocket team was amazing!!! We closed on an extremely complicated deal in under thirty days!!!
customer
Not happy with the way the financial…
Not happy with the way the financial side of it
James and Cynthia Hayden
Recent Loan
We have been with Quicken/Rocket Mortgage for quite a while now and we have refinanced a few times with you. This one did not feel like we were getting responses as quickly as the past. In addition, we were told via the on line system, that we would be hearing from our initial person within 2 days, and we ended calling him on the 3rd day and it was apparent that he hadn't looked at our application, he kept asking us questions that I thought would be on his system if he had our account pulled up, like our current interest rate. Once he got going on our loan, it went pretty quick, but then we sat for a couple of days in closing with no feed back. When our notary called, I told her we couldn't pre-sign documents as my husband was working, and yet it was forced for us to do so by Rocket. A little frustrating.
Cathy Filson
Very smooth and very fast
Very smooth and very fast
AmyJay
Smooth Process
The process was smooth and communication along the way was very good. The app works great!
Joseph Hornburg
Easy and fast process.
Easy and fast process.
MIKE GILLIAM
My only complaint is there are too many…
My only complaint is there are too many people involved in processing this loan. They all talk to you as if you know who they are and what their specialty is. SIMPLIFY...
Julie & Joe
Fairly quick and easy process
Fairly quick and easy process. Knowledgeable and helpful people who guided you along the way.
D. Singh
Customer service
Customer service, advise, portal usage.
Gayle Tennyson
There was a few hiccups with Amrock…
There was a few hiccups with Amrock regarding the appraisal, but Robbie Riley & Phillip Hatley with Rocket were outstanding.
Craig
They were easy to work with
They were easy to work with
Mitch Paul
Very Senior Friendly
After shopping banks, S&Ls and online options, we sided with Rocket. From first contact we were walked through the process with our adviser Alex. He was able to make an otherwise complicated ordeal with so many lines of "code" understandable. He was able to anticipate concerns almost intuitively and provided all the needed hand holding to get the job done. Running the numbers and services rendered, even though their interest rates and incidentals weren't the lowest, the many pitfalls that can happen didn't. After about 6 weeks, our ReFi was closed, outstanding debts paid and our disbursement was wired to the bank. I'm confident that at this stage of Life, Rocket Mortgage was right for us.
Jeremy
Communication was lacking with some of…
Communication was lacking with some of your staff, some, not all
JRBA
Rocket Mortgage is great!
Refinancing with Rocket Mortgage has been a great experience. The whole process from beginning the application to the Closing, was efficient, quick and friendly, Mr. Moe helped me far and beyond, (he was in the phone with me, filling up the application and uploading the necessary documentation until late night) thank you for that. I will gladly recommend to anyone to do business with Rocket Mortgage.
Wendy Fortin
Easy going,friendly and helpful
Easy going,friendly and helpful
Nikki
From beginning to end
From beginning to end, this was by far the easiest loan process I’ve ever endured. Nick was the first person I spoke with and he was honest and transparent about the process, so I knew what to expect up front. The only part I was disappointed with is the fact that the appraisal report isn’t reviewed for accuracy by an underwriter. Whatever the appraiser reports is final.
Manny Alaniz
Excellent service
Great mortgage company very helpful, professional and fast service all the staff is friendly and knowledgeable
Elaina
Customer Service!!!
Customer Service!!!! Every person (Alex Birry, Amy, Sean) I dealt with took responsibility and proud ownership of their role in helping me purchase my new home. The team rocked!
Rob
Highly recommend
Great experience. Raheem Brooks was very knowledgeable and guided me through the process every step of the way.
Curtis Baronio
Very helpful and expedient
Very helpful and expedient
Jules
Our home buying process was so much…
Our home buying process was so much easier than I expected thanks to Rocket Mortgage. Special thanks to James Rice, he was so kind & patient with us throughout this journey. He even called after we closed to make sure everything went okay and that meant a lot to me. I would 10/10 recommend anyone to Rocket Mortgage!
Fred
Easy refinance.
I needed to refinance my existing Rocket mortgage home loan and they made it fast and easy.
Regina
Every single person I dealt with at…
Every single person I dealt with at Rocket Mortgage was superb. I always felt truly supported through a complicated process.
KATHRYN KIBBEE
Easy to follow process
Easy to follow process. Matt was knowledgeable about mortgages and Rocket's process, fast closing time frame.
Dave and Mary Hebertcustomer
Ms.Patel was such a good director and…
Ms.Patel was such a good director and Banker, she did all the work to determine what would be the best route for us. Jill kept in touch through the whole process as well as all the other Team members
VT
Professional process
Professional process and from start to finish Rocket staff were seamless and easy to do business with.
Heather Santos
Easy loan to start, difficult to receive funds
The process to speak to the loan rep, gather and submit documents easy. Once the closing docs were signed, my direct wite transfer was quick however the checks that were sent to me for the creditors seem to be in a constant delay. It's been 2 weeks since closing, over a week since dispersment and I still have not received the checks. I do not understand why rocket mortgage does not wite transfer all funds, including to creditors.
Fabiola Dako
It was the painless process
It was the painless process. Everyone was so helpful direct and upfront about the process. Glad I went with Rocket Mortgage.
customer
Professional
Professional, knowledgeable people
David
Great teamwork
Great teamwork, very knowledgeable, explained things in detail.
BV
Easy process
We started the process online and within an hour we received a call from Kyle. He was outstanding. He kept us informed and followed up right away. The only thing we regret is all the spam mail we received shortly after our Morgage loan inquiry. Wish our information was kept confidential and not sold to third parties.
Michael
Dina was fantastic
Dina was fantastic. I would give her more stars if I could. The whole process went very smooth.
customer
We had a great experience with Jose
We had a great experience with Jose! We had a short window for our closing and he made it all happen.
Cathy Bratcher
Markus was wonderful
Markus was wonderful! He was very patient & explained the whole process as we went along. He answered my questions with such professionalism. Thank you!
customer
Awesome people to work with always have…
Awesome people to work with always have your best interest in hand very helpful and respectful in every way.
Robert Clark
So easy to work with
So easy to work with! Keeps you up to date with what they need from us! Very efficient and quick!
Binder Baduwalia
Julian Alqastoma is the best person to…
Julian Alqastoma is the best person to work with. He was very patient and led us with great expertise and made us feel comfortable during the whole transaction. Will definitely recommend him to everyone. 5/5
customer
Wissam made it Great!
Wissam made it Great!
customer
loan process was quick and easy
loan process was quick and easy. personnel are knowledgable and professional.
customer
Process was easy
Process was easy, streamlined and very organized with great communication through each step
customer
Amazing staff and service!
Amazing staff and service. It was a pleasure to work with the entire team. It was so easy to go through the steps to make our goals a reality.
customer
Great communication and great help and…
Great communication and great help and great support
Juanita Phinney
Inability to reach anyone by phone
The process to get the mortgage was very long as they were constantly needing new documents but everyone there was extremely professional. After I got the mortgage they had seemingly lost my flood insurance info and i could not reach anyone by phone to discuss this.
Paula Cowser
Rocket Mortgage was easy to work with
Rocket Mortgage was easy to work with. They were always kind and polite when they called me or when I called them. The paperwork process was simple to do. I would definitely recommend them for a refinance of your home
customer
folks
folks, you did great, but I don't like to put public reviews up. Sorry
Peter Remenchus
The experience was pleasant
The experience was pleasant. We were kept up to date and informed with all our questions answered.
Nancy Crowley
Thank you!
Each and every person was pleasant and respectful-I was grateful for their patience as I sometimes struggle with technology
Ryan Harrington
Chris and the team were so great
Chris and the team were so great. They answered every question and helped us every step of the way.
stevie sims
quick closing process.
quick closing process.
customer
Refinance the easy way.
Was extremely easy to refinance. Was given all information up front. Agent was very helpful giving several different options. Very easy to complete mostly online. I had some technical issues otherwise would have been completely online. This is the way mortages should and can be done. Well done Rocket!
Annie
Pretty happy
Dariel was great and I appreciate his help! I just wish I could have gotten a lower interest rate
Kat
Grateful
Everyone I encountered was helpful and patient. If I had a question, they were knowledgeable. They made the process easier for me.
Diane zorger
Very knowledgeable
Great experience very easy
Rick
Everyone was very helpful
Everyone was very helpful
customer
very informative any time of day
very informative any time of day
Tracy-Oceanside,CA
I’ve used Rocket Mortgage twice
I’ve used Rocket Mortgage twice, once for my first home purchase in 2020 and again in 2025. Both times my experience has been exceptional! I was a first time homebuyer in 2020 and all of the reps who handled my loan were very patient and helpful. And the second time around, I was buying a home directly from a builder and they were equally helpful in getting me through the process in record time. I feel like a valued customer and that my business is truly appreciated. Every rep I’ve worked with has been professional, knowledgeable, friendly and helpful.
Paul and Marilyn
Jose helped and guided us through the…
Jose helped and guided us through the process - he did a great job.
Andy C. customer
Everything was perfect and quick
Everything was perfect and quick. From start to finish. Great job.
C. M.
Rocket Mortage did what they said they would do. They kept me informed, answered my questions through out the process. The employees I encountered where professional yet friendly, courteous, respectfu
Rocket Mortage
Ben
It was a very smooth and quick…
It was a very smooth and quick transition from the time we initiated the request to the closing. We were happy with the outcome!
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