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Rocket Mortgage Review

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Reviews 36454

Jean-Claude Thepenier

2025-05-06

Professionilism

Professionilism

Jerry Pecina

2025-05-06

The whole team was excellent

The whole team was excellent. Everyone was very knowledgeable about every aspect of our loan.

Andrew Esham

2025-05-05

Great communication good as it gets!

Great communication, knowledgeable people I was kept promptly updated on the progress on my loan. Fantastic experience.

customer

2025-05-05

Great seamless experience

Great seamless experience. Nate was fantastic!

customer

2025-05-05

The comunication with the person who…

The comunication with the person who run the loan was just by message. He doesnt make Call phone.

customer

2025-05-05

Great team and very efficient and…

Great team and very efficient and organized.

shelleybo

2025-05-05

very easy to work with

Great company for mortgage. Easy to work with. Robert went above and beyond.

Bridgette

2025-05-05

It was super easy and no stress…

It was super easy and no stress compared to the last time I did refinance.

custThomas K Sorensen

2025-05-05

There were a few hick-ups in the…

There were a few hick-ups in the beginning but Mo smoothed everything out. My experience was good overall.

Jennifer

2025-05-05

So great!

past experiences were great, and Rocket continues to make life easy for home buyers - A+

Darren

2025-05-05

Process was really easy and straight…

Process was really easy and straight forward no surprises, you are informed of what comes next each step of the way. I would recommend to anyone looking to refi or take out some home equity.

AN Caballero

2025-05-05

I refinanced with Rocket Mortgage…

I refinanced with Rocket Mortgage because you all made our experience great!

Walter Raymundo

2025-05-05

More accurate

One of the things I didn’t like was misleading statements by the person that worked with me getting the loan could have been a little bit more personal instead of everything just being done online things could’ve went a little better for me

Elizabeth S

2025-05-05

Rocket Mortgage have made the…

Rocket Mortgage have made the refinancing of my house fast and easy. All the representatives and mortgage specialists are professional and knowledgeable. Nick, Mortgage specialists was attentive and always available to answer my questions. Thank you!

Sandra

2025-05-05

Andrew and Star made it very easy for…

Andrew and Star made it very easy for me. Thank God

Rod O’HARA

2025-05-05

Everyone was so understanding and…

Everyone was so understanding and helpful. We have used rocket mortgage numerous times. Have had great experience each time

Mo

2025-05-05

Best experience with a mortgage company

From start to closing the experience with everyone at Rocket was noting by exceptional.

Jeffrey Beane

2025-05-04

Reality short of expectations

at time of offer, was told to expect a closing within 1 to 2 weeks. It took 7 weeks and several times I had to be extremely proactive to move to next step. Very disappointing process after committing. Considered stopping process and going with someone else

customer

2025-05-04

The process of as easy and they walk…

The process of as easy and they walk you through every step of the way.

Eddie

2025-05-04

I had a very good experience

My experience was very good and Rocket met all my expectations. Thank you

Mary Ellen McTague

2025-05-04

Everyone I dealt with was professional…

Everyone I dealt with was professional and patient

Karen Wood

2025-05-04

I had a fantastic experience

I had a fantastic experience! The process was super easy and the team was really helpful. They answered all my questions quickly. Definitely a great choice for anyone looking for a mortgage!

JESSICA

2025-05-04

Simple easy process

Rocket Mortgage made the whole process so easy! Very transparent with process and what was needed to complete the process.

Susan Thomas

2025-05-04

Everything went very well except I…

Everything went very well except I never from my contact after my application was submitted. Just emails from Rocket.

Goddess of the Last MInute

2025-05-04

There was a glitch

Perfect except for 1 little glitch in uploading my initial information. I don’t know if it was our Internet server or something on your side. It was resolved the following day by the most patient, kind, knowledgeable, assistant, that I have had in decades. With my permission, he linked to my iPad and I was able to complete the task. The notary who arrived with the documents to be signed, was on time, extremely well organized, and professional. The waiting time for the funds to arrive was acceptable. The instructions regarding what to do with the bill pay-off checks was quite clear. However, you might add, “If a check recipient‘s address includes a post office box, remember that it cannot be sent by UPS.”

Cheryl Beck

2025-05-03

Matt was amazing from the very first…

Matt was amazing from the very first call. Jeremy was great also. Communication was clear, and efficient. Matt always answered or returned calls with the information we needed and kept things moving along. He was kind, knowledgeable and professional. We were not pleased with the closing group for Rocket Mortgage . We Did not feel that the communication was what it should have been. We were willing and on top of getting all paperwork and info documented quickly to help get the closing confirmed on the date we all knew we needed from the very beginning. Someone Let the ball drop on items that delayed the much needed closing. The communication and information we did receive when We called, changed from what we had been told in earlier conversations. I feel the way the closing department communicated, actions and tone, caused stress to all parties; and up to that point, Matt had kept everything moving along; professional, straight forward and stress free for all involved. Rudeness, closing department, is Never okay.

Gunar L

2025-05-03

Neil is a true asset to your company…

Neil is a true asset to your company and executed this mortgage with friendly laser precision. Couldn’t have been more impressed.

customer

2025-05-03

Everything was great until I received…

Everything was great until I received checks to pay off credit cards. I pay everything online and get online bills. Now I have to go buy a printer so I can print stuff out to send in snail mail.

Maria Olney

2025-05-03

Appreciate Rocket Mortgage and staff

Ty was very helpful, and answered our questions, everything was done in a timely and efficient manner Thank You Rocket Mortgage!😊

David Dunn

2025-05-03

Natalie was awesome helping me upload…

Natalie was awesome helping me upload all the documents. I’m an old knuckle dragging,mouth breather and not very tech savvy but she made it easy. Excellent employee

edward cisler

2025-05-03

quick service

quick service, clear instructions and answers

Michelle Manzer

2025-05-03

They were very helpful and timely on…

They were very helpful and timely on making sure we had all the documents need.

Michael Brennan

2025-05-03

Being honest

Being honest. I tried to do a loan around January, a home equity. I told the person multiple times what I wanted and they really didn’t listen to anything so eventually I just kind of gave up. I even got things sent to me like the paperwork to do the loan after I told the guy he just wasn’t listening to me and I wanted nothing to do with that loan. A few months later, I called back and I got a person who sounded like a used car salesman and I did tell him that and after he was a little bit nicer, but he again just really didn’t listen to me even though I did close the loan, I had to change the closing date after I had told the person maybe 25 times that I had to wait after a certain amount of time because I had a pre-payment penalty on a loan I was paying off when this loan was closed. He did not listen to that. I was not able to do the closing that they originally scheduled or wanted to schedule and we had to wait for that rate lock to expire before we could do another one only because I wasn’t listening to. During the loan process I found out that I had been through no fault of rocket mortgage paying property taxes even though I was a disabled veteran and I did not have to be paying them since 2020… I want down to my local tax collectors office, gave them the paperwork, and that was about six weeks ago. I contacted Rocket mortgage and they told me they had no information for me about my refunds for my overpayment of homeowners taxes to my county. I’ve went down to my local tax collectors office, and they showed me that they had sent the checks to my rocket mortgage who actually uses a third-party company to send out my taxes. That company has now had the checks for a little bit over a month and rocket mortgage. Still can’t get any information for me. I spoke to them a little over a week ago about it. I was told they had until today to let me know some information the information they gave me today. They still don’t have any information. I’m really unhappy with them… if somebody were to ask me where to get a mortgage from, I don’t think I would say rocket mortgage. I wouldn’t say quicker loans I would say do your due diligence and look into different companies that you think will help you. I honestly don’t want anybody else to go through the issues that I’ve been through. It became really stressful when I don’t think it needed to be and I didn’t think people were really listening to me. I got a call back today by a very good representative from rocket mortgage. I’m not gonna change this totally yet. I’m gonna wait for the outcome but the service I have gotten today was extremely helpful and the person was extremely nice.

Steven McNitt

2025-05-02

Every one from start to finish they…

Every one from start to finish they were polite courteous Knowledgeable they know what they are doing.

VONDORN

2025-05-02

My Rocket Mortgage loan expert Jerry…

My Rocket Mortgage loan expert Jerry was fantastic. He worked extremely hard to get me into the best mortgage scenario. Additionally, everyone at Rocket were experts in their areas.

William Mackay

2025-05-02

Excellent excellent excellent

Excellent excellent excellent

customer

2025-05-02

Dan Horvath and Chasin Washington

Dan Horvath and Chasin Washington, our main two contacts, were both super helpful, friendly, and accessible. Made the process easy.

Julie Moore

2025-05-02

rocket financing was always there for…

rocket financing was always there for any questions any help I needed to get my house refinanced everything was done online. I did not have to leave my house for closing or any kind of paperwork. It was quick and easy.

customer

2025-05-02

Almost 5 stars

Everything was great and went smoothly until closing. Closing was scheduled for 10:30AM but the closing agent was told 10:30PM. The closing agent reached out to me and I had to rearrange my schedule to do the closing at 8:30 AM instead. A minor inconvenience and it all worked out in the end

Sheila C.J.

2025-05-02

rocket did a great job when first got…

rocket did a great job when first got started but during the process they really fell off, meaning there were times when i could not reach the person i needed to talk to, they were slow to verified my employer, which held up the process, after that i could not even get a call back, documents that i submitted on time were never turned in which slowed down the process and in the beginning i was told that my interest rate could change but in the middle of the process i was told it could not so know im stuck with 12.125 interest rate

VICTOR RODRIGUEZ

2025-05-02

The best!!

From the beginning the customer service, the way everything was explained clearly, the attentiveness and how fast everything was. . Everyone was very knowledgeable.

customer

2025-05-02

Easy process

Easy process, informative loan originator, only complaint would be too many fees for a loan you are already servicing

customer

2025-05-02

Great service

Great service! Fast! Easy! Overall a great experience!

Christopher Smith

2025-05-01

They were extremely fast and…

They were extremely fast and communicated every step of the way made the whole house buying process alot easier and less intimidating. The team i worked with were amazing and couldn't be more grateful and happy. I'll highly recommend Rocket Mortgage!

Chuck Farr

2025-05-01

Great job was done by all

Great job was done by all. From my application to the issued checks it was quick and easy.

Richard Rusinak

2025-05-01

The pay off checks were all wrong.

The pay off checks were all wrong. Latest amounts were less then issued checks.

Barbara

2025-05-01

Excellent Experience.

We had an excellent experience from beginning to end.

HEL Customer

2025-05-01

Being able to manage the entire process…

Being able to manage the entire process online, other than the initial conversation and closing, was great. David Garcia explained everything to me in the initial conversation, and there were no surprises along the way. The entire process was quick and exceeded my expectations.

Suyen Choy

2025-05-01

Our mortgage broker Alec was patient

Our mortgage broker Alec was patient, informative, kind, truly went above and beyond to make our process as smooth as possible being first time home buyers.

Sandra Dowling

2025-05-01

Very friendly and helpful…

Very friendly and helpful representatives. Always able to get through on the phone, which today is remarkable.

Dennis Chavez

2025-05-01

Quick and efficient

Quick and efficient. We never had to leave our house.

customer

2025-05-01

George was so easy to work with and…

George was so easy to work with and answered all our questions quickly and handled the entire transaction very efficiently!

Dennis McCarroll

2025-05-01

The quick response and immediate…

The quick response and immediate solution to an almost unbelievable incident. Thx!

Christine

2025-05-01

Seamless process

My first contact was Brett Cerqua & he was extremely helpful. He answered all my questions and explained how the process worked. The closing was also handled with professionalism. The entire process was seamless & I would highly recommend Rocket Mortgage!

Lisa Michelle Lindsey

2025-05-01

Not communicating well

Not communicating well, too many people involved, mixed telling what is really going on

Lesliecustomer

2025-05-01

Everyone was very helpful,kind and…

Everyone was very helpful,kind and patient.

Ricardo Colon

2025-05-01

Fast

Fast, easy and straight to the point no extras verifications like where this came from or provide proof etc... if you provide all your document quick as requested this loan will be completed very quick. Will use again in the future as a retired Army veteran.

Stephen Smith

2025-05-01

Quick and easy.

Quick and easy.

Code

2025-05-01

Impressed and delighted!

I am so impressed and delighted with my mortgage refinance experience with Rocket Mortgage. Starting with my first phone call and speaking with Arian, all the way up to closing virtually with Patricia..customer service, knowledge, patience and all around convenience was highlighted. I felt like I was the priority at all times and I know so many others were being helped along at the same time. No one hurried through explanations or rushed me with decisions. Being able to complete all paperwork submission on line and watch my progress on the Rocket Mortgage app was a bonus, time saver and so convenient.

Tyler Scheib

2025-05-01

They helped us through everything with…

They helped us through everything with no hassle I would recommend to anyone!

KC

2025-05-01

Honestly this transaction was easier…

Honestly this transaction was easier than buying a car. From the first contact with Mark Mirkovich( representative )I knew I was calling the right company. Rocket Mortgage definitely has that ability to "WOW" the customer. I feel so relieved to be able to payoff credit card debt. Thank you

Joe and Shelda Lucas

2025-04-30

From start to finish they were on top of it…

From start to finish they were excellent, They were very though explained everything very slowly and friendly. their web site was wonderful. it would give me task to complete and what they would then do. The first they did was set me up with an electronic signature. Thet really sped up the process. They explained the closing documents and the closing information ahead of time and I got to look at and approve every thing before it happened. I would highly recommend them to anyone trying to refinance or purchase a home.

Randy and Tiffany Ervin

2025-04-30

This was a pain free process

This was a pain free process. Nikki Work was amazing to work with. The closing being via our phone was the icing on the cake!!! Thank you

customer

2025-04-30

David was very kind and so helpful and…

David was very kind and so helpful and helped us so much with our refinancing we really appreciate his help. The whole experience was so easy because everyone explained everything they was doing. Thank you all for helping us really appreciate everyone!! Thank you Billy and Marsha Kemper

Santos

2025-04-30

Moved fast quick close

Moved fast. Mostly all digital. Quick close.

Tyron

2025-04-30

i like that the refinancing process was…

i like that the refinancing process was very fluid . i was kept informed thru the entire time

customer

2025-04-30

Linda nano was very helpful

Linda nano was very helpful

Deb S.

2025-04-30

Linda Nano

Linda Nano She was great. Very helpful and on top of everything

customer

2025-04-30

went well

went well, we were just disapointed that the rate that rocket mortgage quoted us . wasn't met. apparently our house appraisal wasn't as much as they thought it would be still disapointing

customer

2025-04-30

Simple process and guidance the entire…

Simple process and guidance the entire way through.

customer

2025-04-30

A++++

Follow ups, call back, quick process A+

customer

2025-04-30

Everything went smoothly.

Everything went smoothly.

Buyer of costume

2025-04-30

Credit re-scoring team!!!!

Credit re-scoring team!!!!

Raymond Brooks

2025-04-30

Seems as though everyone followed up on…

Seems as though everyone followed up on what they said they would do everything closed no problems. Thank you for being courteous, professional, and friendly.

customer Donald G.

2025-04-30

From start to finish it was a breeze to…

From start to finish it was a breeze to do on line. When I would text or email or any type of reply they (Rocket) would be fast to respond. The on line "Things to do" was very easy to understand. Way to Go Rocket Mortgage.

Cathy Clarkson

2025-04-30

My banker was fantastic

Mike Mallis, my rocket banker was fantastic! Made the entire process easy from the beginning.

Kiolbassa, Allison

2025-04-30

The whole experience was wonderful

The whole experience was wonderful, They explained thoroughly and listened to my needs. It was quiet simple.

customer

2025-04-30

Helpful

Helpful, friendly but professional, always return calls and care then everything will go smoothly

customer

2025-04-30

everything was great Thanks

everything was great Thanks

sarah hamilton

2025-04-30

It went very smoothly from beginning to…

It went very smoothly from beginning to end. Everyone did their job and were very nice to deal with. I would highly recommend Rocket Mortgage!

Amanda Stanfill

2025-04-30

Everything went smoothly

Everything went smoothly. Matthew was always there when we had questions or concerns. He was very professional and made sure we understood everything.

Michael Tate

2025-04-30

Glad to have made contact with Rocket Mortgage

From the first time I made contact with Rocket Mortgage, I was made to feel at ease over something that I had high anxiety over. I had not gotten a loan like this before but everyone that I made contact with was super nice and helpful in every step of the way. They were very prompt in returning messaging and calls and and leading us in what we needed to know and do with the utmost of helpfulness and courtesy. As long as we did our part Rocket was quick to help us with our next steps. Everything went the way they said it would go and even helped us get through a little glitch and were very kind about it. I could not have asked for anything more or better from them. I felt that everytime I spoke with a different person, one was just as nice and knowledgeable as the last. They actually made me feel like I knew them as friends when speaking to each person. I would highly recommend Rocket Mortgage to anyone. They have taken a huge burden off me that has been life changing and I can't thank them enough.

customerIH

2025-04-30

All on-line

All on-line. Everyone was pleasant and helpful.

Terry

2025-04-29

The Modern Way to complete Mortgages!

Surprisingly everything was completed online. Very convenient and well done.

TG

2025-04-29

It was all done from home for us

It was all done from home for us. It was completed very quickly. My agent Kelly Avery was excellent. She handled my requests and did everything right down to the end. We that is my husband and myself had an awesome experience. Thank all you folks at : Rocket Mortgage Your the best!!!!! Tammy & Brent

customer

2025-04-29

Easy peasy.

The process was awesome. Clear instructions, fast responses, seamless. Communication was excellent along the process.

Bruce &Vickie Jones

2025-04-29

All involved were very helpful and…

All involved were very helpful and friendly. Very pleasant.

customer

2025-04-29

Brynn was awesome.

Brynn was awesome.

customer

2025-04-29

The process was easy and the result was…

The process was easy and the result was resolved very quickley. The agent was helpful and the closing was fast

customer

2025-04-29

From the beginning to the end of the…

From the beginning to the end of the process it was seamless. At every step I was amazed on how we were treated and assured this is the best option for us.

customer

2025-04-29

Brock Westbrook

Brock Westbrook

renae bennett

2025-04-29

Everything was fast and easy.

Everything was fast and easy.

Greg humphrey

2025-04-29

Awesome experience great people very…

Awesome experience great people very respectful

Mark Poorman

2025-04-28

Shannon Shultz made the entire…

Shannon Shultz made the entire experience pleasant, she was very helpful and concise.

Randy and Susan

2025-04-28

Nice and easy!

quick, easy, explained very well! great to deal with!

Kevin Curnes

2025-04-28

All your employees treated us with…

All your employees treated us with courtesy - respect - and answered all questions to where they were fully understood.

Dan

2025-04-28

Best mortgage experience ever

Best closing experience ever. Super friendly people, very quick turn around. They listened to what we were trying to accomplish and helped us with options that fit the goal.

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