Rocket Mortgage Review
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Reviews 35918 
customer
Loved that it was so easy to sign and…
Loved that it was so easy to sign and review all the documents online.
Barry & Denise Sheppard
Exceptional service !!
Exceptional service !!
customer
The process was very fast
The process was very fast, friendly staff and accurate.
Amy Solomon
Online closing & electronic document…
Online closing & electronic document signing is very convenient.
customer
The process was seamless
The process was seamless. My banker Evan was always available for my questions. He explained all processes with great detail and made sure I was comfortable with every step. I was very happy with my service. Thank you
Donald Deragon
Wonderful people
Wonderful people, very polite and helpful.
customer
I Got my loan
I was happy with all of the services I received
customer Joe
Hire more people like Lyndsey
Hire more people like Lyndsey, she is excellent!!
customer
Everything was easy from beginning to…
Everything was easy from beginning to closing
customer
Seamless
Quick, seamless service with flexible options and friendly loan officers. I appreciate the patient explanations and especially love the intuitive online accessibility.
Heather
The process is made easy with secure…
The process is made easy with secure doc upload. It was however held up on the Rocket Mtg end with responding after quickly getting my tasks done
RODNEY G
Fast easy closing
Fast easy closing, great communication
Dave and Robbin Kersey
Exceptional Service and a Seamless Mortgage Experience!
I recently had the pleasure of working with Rocket Mortgage and their exceptional mortgage broker, Mike Mazzola, and I cannot recommend them highly enough! From start to finish, the entire process was seamless, transparent, and stress-free. Mike Mazzola went above and beyond to ensure that we received the best possible loan terms, taking the time to explain every option and answering all my questions with patience and expertise. Their dedication, professionalism, and deep knowledge of the mortgage industry made a world of difference in securing a great rate and a smooth closing. The team at Rocket Mortgage was equally impressive. They were responsive, organized, and truly cared about making the home-buying process as easy as possible. Whether it was gathering documents, coordinating with the realtor, or keeping us updated on every step, their attention to detail and commitment to customer satisfaction were evident. Thanks to Rocket Mortgage and Mike Mazzola, I am now a happy homeowner with a mortgage that fits my financial needs perfectly. If you are looking for a trustworthy, efficient, and client-focused mortgage team, look no further! They are simply the best in the business.
Jeff Williams
Simple and quick
We did a refinance a few years ago, and Rocket made it easy and quick. Recently, we borrowed to take care of some expenses, and streamline our finances a bit. Again, Rocket made it easy and quick. Happy to deal with them.
customer
My experience was great and Elizabeth…
My experience was great and Elizabeth was great to
customer
Everyone was nice and the process was…
Everyone was nice and the process was easy
barbara Riley
Having worked in the banking industry…
Having worked in the banking industry for 35 years I can truly say that my experience was truly exceptional. The process was streamlined and every person I worked with was knowledgeable and professional. I would recommend Rocket to anyone. They are top notch.
NED
Home buying success finally…
Me and my wife showed around for about 3 months and couldn't get any help with buying a home the day we started working with rocket mortgage out home buying finally became a reality. I love you guys and you have set my family up for succes with a new home.
Debbie Krumnow
Great folks to work with very patient…
Great folks to work with very patient and understanding. Jeff Bevins was amazing helped me understand the process and was on top of the loan at all times.
Maria Aguilera
Easy to close
I had the pleasure of working with Aliyah for my mortgage process, and I couldn’t have asked for a better experience. She was incredibly kind, friendly, and always quick to respond to my questions, making the entire process smooth and stress-free. Her professionalism and patience truly stood out, and I always felt like she had my best interests at heart. I highly recommend Aliyah to anyone looking for a knowledgeable and supportive mortgage representative—she’s fantastic!
customer
Great customer service
Great customer service
Michael Kornreich customer.
Fast and easy experience
We were very pleased with the entire experience. Bob Reed was very informative and walked us through the process. It was really easy every step of the way. The app was easy to use and helped us to get through each step. If we had any questions a person was there to help. The closing was fast and easy. We highly recommend Rocket Mortgage.1
customer
Timing
I was not informed that I'd receive checks to pay my creditors and have to send them out. I have now missed payment due dates and hope it doesn't effect my credit score. I sent them out the day after I received them but due dates were too close. They had to be sent all over the country.
Frederick
Great communication through the whole…
Great communication through the whole process .Mark Holtgrove is a great go to guy .
E.Otto
Let Ryan Bowe handle the Loan!
Ryan Bowe will make sure your loan continues as it should. Andy Bleta and Ryan Bowe, are a dream team! FANTASTIC experience with these guys. WOW!
customer
Never have any problems
No, how so you guys always been awesome
Stephan
Overall an easy going experience
Overall an easy going experience. First time homebuyer and was rather nervous going into it. Rocket mortgage helps you along every step of the way. Highly recommend!
customer
Very detailed and organized
Very detailed and organized. My only problem was once they gave you and APR % and locked that deal there was always something that made them come back and change the APR % higher. That was very frustrating. I was about to go with another company but I did t want to go thru the whole process again.
Chris
The folks that helped me were extremely…
The folks that helped me were extremely knowledgeable and walked me though it step by step.
customer
Everything about the process was easy
Everything about the process was easy, streamlined, and beyond exceptional from beginning to end. Andre and Sheryl were outstanding!
customer
Very easy process
Very easy process. Only took a month.
Angela Volk
Easy process with the expert help of…
Easy process with the expert help of Migule! Highly recommended.
customer
Process was great!
Process was great!
customer
Great follow up and system
Great follow up and system
Juan Galvis
Awesome service
Awesome service
Humberto
Everyone was very helpful
Everyone was very helpful. I liked the idea of asking for just about all the information that was needed. It was s short time frame from beginning to end. Very good service. Thank you
customer Michael Chastain
A great staff
All of your staff from Mr. Abdul through paperwork and closing were wonderful
customer
home loan
Im really greatful with Kris Hernan, he was really helpful in my loan.
customer
Gladys and the team were very helpful
Gladys and the team were very helpful
Bryan Petersen
You were professional from the start
You were professional from the start, Cortni was very friendly and helpful throughout the process. She explained everything in detail and made sure I understood everything before moving on. I had a great experience working with her and learning the whole process of buying a home. Thank you all for a job well done!
Brad
I refinanced a current Rocket Mortgage…
I refinanced a current Rocket Mortgage loan. This was completed all online and I was shocked at how well and fast the process completed. Everyone I worked with online was very knowledgeable and professional. I had no tech issues, and the entire system was easy and flawless. I would recommend Rocket Mortgage to anyone. They are the best mortgage company I have ever worked with.
customer Nancy Roethig
I am very pleased with my whole…
I am very pleased with my whole experience. Rocket Mortgage kept up with every step. When I had questions, they responded right away
Shannon Dixon
2040 Kingman
The team my wife and I work with was very knowledgeable and caring about getting things done on a timely manner. We were very pleased to have been working with such a great team. I would rate Rocket Mortgage a 10 out of 10 on quality of service.
Jerry jaime
Rocket Mortgage did what they said they…
Rocket Mortgage did what they said they were going to do and fast and smooth closing . JessicaGodinez-Salas was awesome to work with.
customer
Fast
Fast, easy and helpful. Went quickly.
Matt
They're OK, not great. There's worse out there.
Entire process took quite a bit longer than was told. Needed to provide statements and letters after being told everything on my end was finished, twice. Communication could be improved as well as clarity on what underwriter needs specifically. Rate changed and had me sign an acknowledgement and wasn't informed why until the following week. Plus side, the help chat on the website was useful most of the time to answering questions.
Jose Tapia
The whole process was effortless from…
The whole process was effortless from application to closing. The ability to move through and close the loan was expedient and great.
Michelle A.
Rocket Mortgage Rocks!
The entire team was great. Very helpful and patient. They assisted us the whole way through!
customer
Quick and easy
Quick and easy. Our agent Lacy Miller was very helpful and well informed.
Dennis Paterson
The easiest experience i ever had
Working with Samantha was great. Always answered her calls and always responded to any questions or concerns that I had. Fastest process i have ever had
Ronald Gaineous
It was a trouble fee experience
It was a trouble fee experience. The whole process was quick and easy. The rep I with with was professional, courteous and well informed who kept me informed as to what was going on. He was a pleasure to work with. Rocket Mortgage is a class A+ company.
James
From DJ to the end everyone was very…
From DJ to the end everyone was very professional and friendly. They made the process easy and no stress. I will definitely recommend for anyone who needs to refinance or get a mortgage. Patricia Holcomb
Stephen Dennis
A new beginning
The entire process was easy and upfront. If I had a complaint it would be that the payoff of the credit cards was not done electronically. But everything is in the hands of snail mail now.
Marx
Home Loan made simple
Rocket Mortgage made it very easy for me to obtain my Mortgage loan. They charged me a very low closing fee compared to other competitors. Closing was easy and very fast. I would recommend Rocket Mortgage to any one looking to buy or refinance a house.
customer
Everyone was helpful and professional
Everyone was helpful and professional. The only complaint I have is not everything was clear. For example there is $2,700 or so in our escrow but our property taxes haven’t been paid. No one explained when it would be done. Just a bit of clarification would help.
customerDavid G
Was the easiest and most economical way…
Was the easiest and most economical way to get a refinance. We cannot thank you all enough for your help.
customer
Everything they promised worked out…
Everything they promised worked out exactly as they said it could.
Ruben I.
You have an Outstanding loan officer…
You have an Outstanding loan officer Tori Wasylk who is trustworthy, honest, patient, helpful, friendly and knowledgeable. She has responded to all my calls, e-mails and text messages in a timely manner. I think she went above and beyond her normal call of duty. She made my home refinancing smoothly.
Thomas Noel
Professional and consistent
Everyone was very professional and the information I was given was consistently correct. That makes everything so much easier when you don't have to second guess or reset mid-process.
customer
Help and guidance every step of the…
Help and guidance every step of the process targeted to the user's needs. An absolutely great experience from start to finish!
Jamie Boehm De Cabrera
Candice was awesome!!
Candice was awesome!!! The team was great in helping me get everything I needed together and it was a super easy non-stressful process!
customer
outstanding!!
outstanding!!
customer
All the steps of the process were very…
All the steps of the process were very clear and well guided by Rocket Mortgage. And everything was completed within the scheduled time.
Michael Gorman
Helped & Nice
The closing gentleman came and helped us through the closing. He was very nice.
Elizabeth Sullivan
Very easy
Very easy, quality tech guides that made the process so quick . Very professional and helpful. I would recommend to anyone needing a loan.
customer
Half and Half
Taking on a new long, even if it is through my current mortgage lender is scary and anxiety inducing. The process started nicely and the contact Nancy Alton was friendly at first as she gave details of the new loan. However, things seemed to shift when I agreed to move forward with the loan. Conversations became curt and less friendly. Then rather than answer questions with care, the responses were dismissive and seemingly rude. When Nancy went on vacation, whomever was covering her made multiple attempts to load documents to my portal as time was ticking quickly for me to sign. Perhaps they are too busy to the point they cannot adequately focus attention to detail and customer service? At any rate, the loan closed quickly, which was lovely.
Displeased customer
Mail Checks Directly
Did not like the fact that I had to send checks out to all creditors. In addition, it was a hassle to determine which check went with which creditor (when names just have abbreviations). Also, nobody tells you that you use TransUnion when I only went by my Experian. Also, with technology today; why isn't there a system in place where Rocket can electronically send payments directly. It is no help when you still have to make payments until the long process of creditor receiving mailed in checks and the process of them. I will never use Rocket again and look forward to when I can refi again for last time. Very disappointed in the process.
Sidra Burns
30 years experience
Over the last 30 years, I've dealt with a lot of mortgage companies only because mortgages have been sold to other companies. Out of all, I must commend Rocket Mortgage on their excellence in service. I have experienced nothing less than exceptional help, offers, and commitment to find a working solution for me. I am proud to have Rocket Mortgage as my mortgage lender. The only thing better would be a "Paid-In Full" mortgage. Thanks Rocket Mortgage.
Sadie Johnson
Great process Rocket Mortgage
Everyone was very helpful and knowledgeable about the process and explained what was happening with what paperwork was needed.
Valued Norton Customer
REPEAT CUSTOMER WITH ROCKET!!!
REPEAT CUSTOMER WITH ROCKET!!!
James Anderson
Rocket mortgage made me feel like they…
Rocket mortgage made me feel like they are out for me and my success in homeownership
customer
Everyone was very helpful
Everyone was very helpful, especially Allen Ross. We had full support as we were walked, step by step, through the process. We can't say enough good things
William H
Painless
Accommodating friendly communication, prompt replies, painless process, continued support
customer
easy and fast process
easy and fast process
Alan B.
Excellent online process
Excellent online process! Fully informed at all phases from initial query to application to closing and funding. Setting up auto pay was a snap! The best, by far, of all mortgage loan experiences I’ve ever had!
Faith Poles
Couldn't have been easier!!!
Easy process. Everyone was helpful, friendly, and explained everything. Able to get ahold of my bankers. Quick responses.
sandra
They were very patient
They were very patient
customer
Having a trustworthy resource is very…
Having a trustworthy resource is very comfortable
Jorge Mendez was awesome
Jorge Mendez was awesome
Jorge Mendez was awesome. Every question I had, he answered. Jorge, solely is the only reason I would recommend Rocket to my friends.
customer
Payment was higher than expected but…
Payment was higher than expected but think I can swing it.
customer
Personally I like more of an experience…
Personally I like more of an experience with a “relationship” built. Some of the customer service agents were great, some gave completely erroneous information
MARK HEBERT
Quick responsive
Quick responsive, nice great folks to work with
Beverly Carmack
Every person we dealt with from the…
Every person we dealt with from the very beginning of the loan process to the closing agent was a complete joy. They were not only professional, but were kind, understanding, helpful and patient in all aspects. I would use them again and would recommend them to anyone for their mortgage user.
Judy MacDonald
Rocket mortgage is the BEST
From start to finish my experience with Rocket mortgage was amazing! My mortgage officer, Josh Groenwald was so kind and efficient in every way and now I have the condo of my dreams! Thanks to everyone at Rocket who made this process so easy!
Douglas Burgess
Very informative.
Very informative.
Carolyn Herrera
Excellent customer service!
Excellent customer service!
Carlos Pena
Very professional
Very professional, the best, and the process was smooth I will recommend AAA++++
The happy customer again
Rocket Mortgage once again provided a great service.
Rocket Mortgage once again provided a very good service and met all the metrics in a seamless transaction. We are once again very satisfied with our choice of Rocket Mortgage. Thank you!
customer
I knew that i would run into a few…
I knew that i would run into a few roadblocks through the process but the amount of nonsense i had to get a hold of was ridiclous then the checks to pay off my accounts are not in the notmal name of the business where i can just take the checks to pay off my debts i have to mail them
customer
My contacts were amazing
My contacts were amazing! Very patient understanding caring and quick. They put up with me asking the same things over and over.
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