Rocket Mortgage Review
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Reviews 27355 
Jeffrey and Viola Klaft
Very pleased
Experience was explained, smooth, efficient And quick. Martez Saunders was knowledgeable, Polite and very patient. Explained each step. He is definitely a keeper.
customer
Great/easy to work with
Great/easy to work with, end to end.
Linda Corporal
Great people to work with
Good people quick approval
Denise Lindner
Abigail was the best person for my…
Abigail was the best person for my loan!! She new I was nervous but did everything to make me feel comfortable with this process!! All the people I had contact with were beyond nice!! Very professional every phone call and very helpful
Charles Shackelford
Tom Diaz and his team.
Tom Diaz and his team.
Angeline Naiman
Goodness In Action
Very clearly explained
Loucustomer
Mike Hakim professionalism as a the…
Mike Hakim professionalism as a the whole team
karen quinn
so smooth and easy
so smooth and easy
Denise Foley
It was great that my representative was…
It was great that my representative was always available and addressed my questions and was so helpful to develop a solution.
customer
From start to finish all the staff were…
From start to finish all the staff were professional, knowledgeable and friendly.
Troy Richardson
Rocket mortgage made my refinancing…
Rocket mortgage made my refinancing process much easier and more manageable for me. During this process I did not have any problems contacting my servicer and I thank you!
PE
Our loan officer was the greatest
Our loan officer was the greatest. His professionalism, knowledge and commitment to help me get through the loan process was amazingly. Will definitely recommend his to anyone who needs a home loan.
Robert Uldrich
No Matter who you go to everyone is…
No Matter who you go to everyone is professional and helpful.
Zach Baker
The people that I dealt with throughout…
The people that I dealt with throughout the process were great to work with.
Amber Sims
Luke was very transparent and worked…
Luke was very transparent and worked with us every step of the way. The rest of the team in our process was very prompt. I was well organized and able to have everything needed when prompted. We were able to close in less than three weeks.
Marc Broder
Smooth process
Smooth process
EDITH CULVER
Processing was quicker than expected
Processing was quicker than expected. Everyone was very friendly and helpful.
Dwayne Jones
The whole process went well there was a…
The whole process went well there was a few curve balls, that was in the way but, we was able to conquer the rest of the process,also my lender and the Rocket Mortgage team was sensational.
William Davies
Tracy Moore was outstanding
Tracy Moore was outstanding. She was always available when I needed assistance completing my documents for my loan. 5 stars + for her. Others I came in contact with were also very helpful with getting things done. The only minor complaint was the length of time it took to get things done and approved by the underwriters.
Patricia Mead
Very helpful and worked with us every step of the way
Very helpful & explained everything. They worked with us every step of the way to make things, especially signing documents, easy as possible for us. They were always easyntonreach either by phone, text, or email and always responded efficiently. Thank you Rocket Mortgage on the purchase of our first home..
Alan Yates/Sonya Yates
Every single person has been wonderful…
Every single person has been wonderful to work with and super helpful. Kristine has gone out of her way to make sure we understood every step and process. She has been patient and answered all of our questions and even explained things we didn’t know about in a manner in which made it easy for us to understand.
Remi
The team at Rocket were amazing…
The team at Rocket were amazing throughout the entire home buying experience. From the very beginning when they explained how to keep from getting a bunch of junk mail when our credit was pulled, to bending over backwards to answer our questions and help us understand every step of the process.
William Burns
Quick and easy
Quick and easy. Accurate, no baloney.
Carlos Castro
Professional
Everyone I interacted with was professional and knowledgeable about the entire process. What impressed me the most was how quickly they turned everything around and got to closing. I plan on using Rocket Mortgage moving forward!
customer
Christian was awesome!
Christian was awesome! Always there whenever we had questions.
Jacob Pooler
The people make a difference …
What really made my experience great was the people, they were always there to help me no matter what and they made my life easier any time I had a question. My loan officer Noah Borders was amazing. And I would recommend him to anyone. He’s the reason I decided to go with rocket. And I’m glad I did. He’s great at what he does and he was very helpful !!
customer
Great service
Great service friendly and helpful
Mike G.
If Time is Money, I paid too much
Timelines were not met. Closing date appointments were not honored after making them. Everyone was very nice and cordial but I had to get involved on a couple of occasions where it seemed like I was doing someone at Rocket Mortgage’s job.
Bambie
Best Experience
Amazing customer service. Great communication. Streamline services in website and app. Highly recommended for mortgage and refinance services.
customer
All of the guidance and help I could…
All of the guidance and help I could have ever asked for. Great team
Allied Universal Security Services
So easy to complete.
So easy to complete.
Elise Argento
Easy closing
Everything went smoothly. All my questions were answered quickly and efficiently.
T Day
Never a problem with Rocket Mortgage
Professional, Knowledgeable, Friendly, Responsive, Accurate. Always provides the best product and option.
customer
Rocket team did a great job with everything, start to finish.
Rocket team did a great job with conditional loan acceptance so I could make offer on new house; and every step of the way thereafter for both the sell and buy of new home on an aggressive schedule.
Patricia A Allen
Everyone was extremely knowledgeable…
Everyone was extremely knowledgeable and professional at all times.
customer
Fast and easy experience
Fast and easy experience. Everyone was so professional and helpful. Not to mention they were kind and friendly. I would do this all again in a heartbeat. Thank you Rocket Mortgage!
customer Sandy
The experience was fairly smooth
The experience was fairly smooth. The appeaisal did not come in as was expected. but Kristen found a way to work it out with underwriting. Closing was smooth as well.
Michelle T
Great service
Dartrell and the entire team worked hard and was very professional yet personable.
customer David
Went smooth and fast
Went smooth and fast
customer
Speedy
Rocket was amazing-fast and convenient
Louis Moore
Extremely professional and easy in every way
Very professional. Very easy. Super people to work with. Can't say enough nice things about Rocket and your staff. Allison was incredibly good to work with. Can't imagine a better customer rep. We recommend her and Rocket highly.
customer
Efficiency
Efficiency
customer
Expert people managing the process
Expert people managing the process, timely notifications and well organized.,
Felicia Rawlin
Very professional and responsive!
Mohamad Srour and his team was great to work with throughout the process. He kept us updated regularly and was very professional. The website portal was user friendly and made the process very smooth.
Christa Watson
Great loan company
Professional, quick and helpful
Richard
My experience was great and seamless.
My experience was great and seamless.
Nancy Holmes
What a great experience!!!
What a great experience!!!
Harold Street
This is my second mortgage experience…
This is my second mortgage experience with Rocket Mortgage. Both times all matters were handled expeditiously and professionally.
Wayne W
Exceptional personnel …
The personnel were exceptionally attentive and knowledgeable. Specifically Allison Collada was always responsive to our questions and concerns and would respond to our queries in a timely fashion. Our overall experience with Rocket Mortgage was excellent.
customer
Great Company to work with
This is a great company to work with they went above and beyond my expectations. All customer service reperceives were helpful and knowledgeable. Best way to finance or re-finance a home
customer
Extremely friendly and accommodating…
Extremely friendly and accommodating agents. Someone was always available to answer any and all of my questions. As a first time home buyer, the process was extremely daunting - is what I would say if it wasn’t for the Rocket agents working with me.
CHUCK HAWORTH
Fast and easy
Fast and easy
Stacey Chavira
The entire process was easy and fast
The entire process was easy and fast. All representatives were very knowledgeable and friendly.
Wendy Welch
I had a fantastic customer experience
I had a fantastic customer experience! Ben made the entire process so simple and easy. Thank you!
Anita Y Burton
Quick and easy
Quick and easy
Kenneth Carroll
Great team.
Good overall. Keven was very good. There were some gaps in communication and forward momentum seemed to slow up. ultimately we got the deal done.
Rich Bebb
Glen Castleberry was great!
Glen Castleberry was great! What a pleasure it would be if everyone was like him when dealing with customers !
Jason Jones
Smooth Sailing
Freddy was fantastic to deal with. He helped right along until it was passed on to Denis. This was my first purchase with the company but I highly recommend them.
Meziana
It was great the rocket mortgage team…
It was great the rocket mortgage team very friendly with me they have so much patience they so knowledgeable if I’m going to to buy another house I’ll definitely go to rocket mortgage Sarah it’s really nice and I’ll refer all my friends to them it was a great experience thank you rocket mortgage Team
JanetC
Loan approval success
We were able to secure a loan with the help of a great team that coached us through the process.
Tim
RM got me a mortage when my bank couldn't
Had a very pleasing experience with RM. All the individuals who helped along the way were professional and above all, caring to my needs. After my bank said I needed to pay off all my debts in order to get a mortgage, RM said that was not necessary.
Sheila Elmore- Bates
Process was fast and easy
Process was fast and easy, Marc Cohen was helpful, knowledgeable, and patient.
A L Perring
Took a little while
Took a little while. Too much computer work for my unskilled self and rate was high. Juan was excellent and so was Jose Adrian and Stephanie reall professionals.
William & Mary Lou Peters
Our experience has been a good one…
Our experience has been a good one because the people working with us on the loan were right there with us by informing us on each step of the process and letting us know how the progress was coming alone. They gave clear instructions and could always reach them or they would return our calls. They were always honest with us never giving false hope. Thanks so much for your support and we appreciate your hard dedicated work!
Cynthia Moss
Great experience
Great experience. Very nice and quick
sandy.haggard
It was quick and easy
It was quick and easy. Most everything was done by telephone and emails. Of course, the appraisal and closing were done in person. Also, we were able to pick our closing location and time. The representative was very nice and helpful.
John Larsen
Easy to work with
Easy to work with
Jan
Rocket Mortgage Refinance
Rocket Mortgage staff was easy to work with. They are professional, knowledgeable and patient. Everything was explained in the beginning which made the process easy and seamless
Les V
Quick to update the needs of the client…
Quick to update the needs of the client without a fight as customer satisfaction is a huge focus for them. Once notified if any questions they were print to remind wjthba remedy. Great job and enjoyed the process with much of the process completed through the App which is also well designed and easy to use.
Gilbert Rowen
Everything went fine once the final…
Everything went fine once the final person took over on my account there were hiccups along the way but things finally got going
customer
We were impressed by the efficient and…
We were impressed by the efficient and speedy process in getting the mortgage done weeks before our local bank. We were also impressed by the size of the $FEES charged by rocket
customer
Quick refinance
The whole loan process was quick and easier this refinance. The members that we talk to were very professional.
customer
This experience was fast and and easy.
This experience was fast and and easy.
bobbie gillispiecustomer
they did what they said they would do…
they did what they said they would do when it was needed
Diane G
I AM NOT HAPPY
I AM NOT HAPPY. It was a bad policy to send ME the written checks to send to the companies I was paying off from my refinance. I mailed EACH ONE by priority mail and it still took over a week to get to the company. I have spent hours on the phone trying to figure out WHEN these payments will be posted. MEANTIME, I have accrued late fees, interest and spent $120 to send priority mail. I'll never do this again. I would insist on having the $$ deposited into my checking account and I could immediately pay them all on the internet... ALSO... I am told that the checks were in such a high amount they have a hold onto some of them until MAY 16th..l. GOOD GRIEF..... this loan has ended up costing me about $400 and resulted in one company LOWERINg my credit limit from 2500 to $2000.... I have never paid late to ANYoNE and yet THIS has cost me too much money.
Eric Bailey
Fast service
Fast service
FRANK
they help me meet my needs always available
they help me meet my needs
Tamlin
Rocket Mortgage was professional
Rocket Mortgage was professional, easy to work with, fast and knowledgable. I recommend them highly.
Randy
So easy to follow along.
So easy to follow along.
customer
Quick and easy.
Quick and easy.
customer
From start to finish everything was…
From start to finish everything was explained to be easily understood. The process was simple, fast and easy. It was all completed in under 30 days.
customer
Everything went smoothly except
Everything went smoothly except, since I don’t have a printer and was told Rocket would send me a hard copy of our mortgage,still don’t have it !
Vivian
Great experience!
Great experience in getting a mortgage in 4 weeks. The people I worked with, Matt Ferran, Kyle, and Courtney were very helpful. The app is easy to use and keeps everything on track.
James N Harris
The greatest experience we had for our…
The greatest experience we had for our loan was Taylor Story.From the moment we first spoke all of our needs were met with the most courteous,knowledgeable and professional manner possible.We found all the representatives at Rocket there to assist us in making sure we had a successful and pleasant experience.Thank you so much!!
customer
Thank you Rocket Mortgage
Experience and caring individuals working with you through out your entire loan experience. Rocket wants to be there for you and they are concerned about time factors or any other issue you may have. Absolutely great to work with
Anne B
Rocket Mortgage Rocks…
Rocket Mortgage made our 2nd Home Equity Loan so easy. Mica was our initial point of contact which made the process easier. I don't remember other important individuals to this loan process but there was a definite team atmosphere. Thank you!
customer
Quick
Quick, easy
Sondra Williams customer
Everyone has been so nice and helpful…
Everyone has been so nice and helpful to Me Through The Whole Process. Pham Has Been So Helpful In Getting The Re-Finance Done In A Timely Manner.
customer
Brian and Dennis deserve a Shout Out…
Brian and Dennis deserve a Shout Out for making my mortgage and closing happen.
Isaac J. Perry, Jr
Everyone's professionalism
Everyone's professionalism, knowledge, patience, etc., every step of the process.
customer
Good customer service and experience…
Good customer service and experience was good.
Row
Well done!
I had a good experience with Rocket Mortgage. The loan processing went well and on time. I was guided with the things that are required for me to complete. The agents are responsive to my questions and inquiries.
Harry alan Mincer
Very Good service but can be improved
Very Good service but can be improved, Person preparing the loan did not realize that my wife had to sign
customer
Everyone was very pleasant and…
Everyone was very pleasant and responsive through the whole process
customer
Every person I came into contact was…
Every person I came into contact was helpful and professional and personable. I notice these things and your company should be commended for hiring and associating with great people.
Gamble
Customer service
Carlton was patient and extremely helpful walking us through the process.
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