Rocket Mortgage Review
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Reviews 37075 
Tim & Deb Pierce
John was Amazing
John was Amazing! We did have a bit of an issue with the closing. We were sent checks for several accounts we had paid in full. Additionally, we were paying off a vehicle. We thought the payment was going directly to the finance company, as that had been our past experience. It was sent to us. We paid an overnight fee of $31. Unfortunately, it did not get delivered until after closing on Saturday. We were charged an additional $200. Disbursement of funds was such a messy process.
Jeanette
Very helpful
Very helpful
Linda K Panarelli
The entire experience was painless and…
The entire experience was painless and everyone was professional and friendly, the closing was very enjoyable, we had a great time with Nita.
customer
Costumar Service was great
Costumar Service was great, timely manner was within respected means, paperwork was excellentthe amount of the loan was within range.
Jeff
Ethan was fantastic to work with!
Ethan was fantastic to work with and helped me via text, email and phone as needed. Awesome support.
Victor Kinsey
Professional and timely
Professional and timely
customer
ease of process
ease of process
Paula Daniel
Very confusing
Very confusing. It seemed there was no communication between teams. I would be told 1 thing and then get a call the next day changing it. Thank goodness for Lucas Evangelista He helped me understand. We are still waiting for a hard copy of our finalized paperwork. My printer is down. This matter has been addressed twice and still no word
customer
great company
very helpful with people I worked made it easy. The staff was very kind and understanding. Great staff
Truthaboveall
a serious disadvantage
First of all, the listing agent was hesitant to accept my buyer's offer at all because the buyer was using Rocket Mortgage (they had had recent bad experiences with rocket buyers) Later on in the process, the buyer asked me "are lenders usually this annoying?" As an agent I have to consider using rocket a serious disadvantage just based on these two facts alone. For me, the process with rocket was also very annoying. Too many people involved on Rocket's end. Underwriters should just ask for everything they need once, not something new every two days. Received incorrect info from the reps which made more work for me. Loan was marked clear to close before it actually was. Rep confused my buyer by asking them for documents directly. Rocket Mortgage and the reps were very self important - they acted like the buyer and the house existed just to make the loan happen, as opposed to the other way around. I felt like the reps were talking down to me a lot of the time. Underwriters don't understand contract law and asked for things that were incorrect.
customer
Clearly stated my options
Clearly stated my options
customer
Delay
There was a siginificant delay in various steps. Weeks went by with no contact.
Deborah Cunningham
Everything went smoothly
Everything went smoothly, most everything was handled online or over the phone. I am happy with the way all transactions were handled. Promp service, closed in less that a month.
Emmitt clark
Excellent!
My Introduction was with Ms. Madelyne Cook. She was very knowledgeable, competent and easy to work with.
customer
I needed help and Rocket was there for…
I needed help and Rocket was there for me
customer
Every one was nice & helpful
Every one was nice & helpful
Ron Riggs
It started with the reviews online
It started with the reviews online. All reviewers had Rocket as best choice overall. Next was the first phone call from Jorge Mendez. We could not have found a better agent even if we were related! He was professional, courteous, very knowledgeable and spoke to us like a friend from the very beginning. Even when the corporate office started bombarding us with texts to get things done quickly we could call Jorge to slow things down a bit and explain the process-invaluable! He always returned texts or calls even when he was taking his kids to some function he would call and we could make time at a more convenient time. He was selfless. And even asked us to use the closing chat box when he knew they would have an answer to our question and Cherrie answered in Phoenix. She was the perfect complement to all of Jorge’s work and answered our question about witnesses being present and how they wouldn’t have to stay long. Closing: Brandi was on time, profession, very likable and knowledgeable, and efficient. We went through all the paperwork with no hitches. In short, the entire Rocket mortgage process was 10 stars (5 isn’t enough). If i could make 1 suggestion…more Jorges and Cherries and fewer emails for clients above the age of 40. We like real people. 😁
customer
Natasha worked hard to keep me informed on entire process. Super great to work with
Rocket Mortgage was great and on top of things to keep loan moving as quick as possible. Natasha was always very perfessional and very consistent on keeping you up to date. Even if it meant helping you from home. Thanks again
Betty Boldt
Hakeem and Adam were so awesome and…
Hakeem and Adam were so awesome and patient helping us through the process!
Heyward Canty
Very professional and helpful in a…
Very professional and helpful in a timely fashion.
Lori Flores
Excellent experience
Excellent experience. Helpful, knowledgeable customer service at every step.
Ansley Moorman
Easy for me.easy
Easy for me.
Patti Doiron
Rocket mortgage provided competitive rates and a no pressure process
Rocket mortgage provided rates that were competitive and the process was clear and well communicated. I had been in contact with, Dan Ball, Rocket mortgage Triple crown Banker, periodically to help me find the right time to refinance. Dan was always patient and clear. When the rates were favorable enough to justify the refinance, he guided me through the process to a seamless closing.
PaulaS
All the Rocket team has made this…
All the Rocket team has made this mortgage process quick and easy, thank you
Barry
Great to work with
They were fast and straight forward with us. They cut out a lot of the red tape. They also kept us informed as the process moved forwarded. We also had a direct point of contact.
customer
Exceptional service and follow up…
Exceptional service and follow up throughout the process.
customer
Great experience.
Great experience.
Verner
Everything went well and fast.
Everything went well and fast.
Liza Vermilyer
Everything was super easy and quick
Everything was super easy and quick
Laurie
It took more time to set a closing date…
It took more time to set a closing date than we anticipated. Our agent was very helpful and always was available.
Satisfied Customer
Made It Easy
Rocket made the entire process easy and convenient.
customer
Rocket Mortgage is great because.
Rocket Mortgage is great because they are helpful, efficient, courteous, and have great products. We ran across some hiccups, but got through them. I have recommended Rocket Mortgage to many others.
James Anderson
Your underwriter Problem
The person who i initially talked to, Gary Le Band, (I think you call him the banker) was wonderful and very very helpful and supportive throughout the process and deserves a more than five star rating. But the underwriters were terrible. I work in a small professional corporation. They were completely flumoxed by this reasonably common business structure. They repeatedly asked for documents that did not exist and continued to ask for them even after i explained why they did not exist. Their lack of understanding caused painful delays for a relatively small loan. The procedure for asking for documents was disorganized. I had to go to my accountant and office manger to get documents several times when if they had told me up front what they needed it could have been done with one reply without having to make several separate inquiries each resulting in days and weeks of delays. So the 3 star ranking is based on 5 stars for Gary and a 1 for the underwriters.
Edward W.
Experience was quick and seamless
Experience was quick and seamless. Almost everything was done electronically. When I had a question, I was able to easily get ahold of someone for clarification.
Reynolds
Very simple and easy process
Very simple and easy process. From start to finish it was so simple.
Barb
Knowledgeable and stress free!
Christian was first and foremost very educated and current on his information which caught my attention when we were already sold on another company. He is trustworthy and made the process much less stressful. Took a bit long for final approval but that wasn’t a deal breaker. Not a minor transaction so time was not a bad thing. I plan to use Rocket for any future mortgage needs in the future.
customer
Every question was answered promptly and politely.
Every question was answered
jh
Jason Ellis and Ian Isaacs were…
Jason Ellis and Ian Isaacs were excellent to work with. We would recommend them to anyone!
customer
While I am not familiar with using the…
While I am not familiar with using the computer, I am impressed how convenient and doable the whole process was. Everyone I dealt with was patient with helping explain the process to me.
customer Terry Tuttle
My agent Matt was awesome
My agent Matt was awesome. When I had doubts he was there to answer all my questions & ease my anxiety. The closing was a piece of cake. I would highly recommend Rocket
Gail Rivers
They are fast fast fast and good.
They are fast fast fast and good.
customer
Virtually awesome
Rocket mortgage made it so simple to get a cash out loan on my house. Best part is that its all virtual. No stoping in at any location, none of that. You submit all info required and boom you get your money within weeks.
customer
Everyone we worked with at Rocket were…
Everyone we worked with at Rocket were very professional, patient, knowledgeable, and encouraging‼️
P. Crain
Making Loans Simple
Rocket Mortgage, specifically my agent, Brody Nelson, has made my loan experience so easy and convenient. It has been 20 years since I last applied for a home loan and I had *many* questions. Brody was patient and available, be it through text or phone. The convenience of the app and personal attention was a big win. I recommend this company for the ease and availability they provide.
Valued Customer
The process was almost entirely online!
The process was almost entirely online! The loan officer was fantastic! The closing team made everything seamless! A notary comes to your home or a lawyer, what could be easier!
Lisa Rubio Ah-yo
From the start they're very nice & will…
From the start they're very nice & will help you step by step.till the end they're there.any thing you need they're with you. Thank you so much.
customer
Right on Rocket
Rocket Mortgage saved me. The process was an experience but it got the job done. After taking equity out of home I was able to retire from my part time job. Thank you Rocket
SAL
Christian Espinosa was great throughout…
Christian Espinosa was great throughout the entire process. He was always available and quick to respond to any questions I had. He made sure we stayed in constant communication, which made everything smooth and stress-free. Overall, I had a great experience with Rocket Mortgage thanks to Christian’s professionalism and dedication.
Shellie
Best home equity experience ever!
Rocket was by far one of the easiest companies I have ever worked with on a large transaction. I had some road bumps on my credit a week before the first closing. Several agents reached out to me and kept in contact while I worked out the issue. They were understanding, kind, and were there through the full process. I was able complete most items online with little time involved. This is one of the best experiences I have ever had. Love Rocket!
Jean
Everyone that worked with me from the…
Everyone that worked with me from the first phone call to closing was especially helpful. Maria was an exceptional agent to work with. She was quick to find answers or solutions. She was very understanding of my need to take time to review all information carefully.
customer
Thank you!
Refinance is helpful versus purchasing a new home. Now , I am able to upgrade my home.
Marla Hill
Rocket Mortgage has ALL our mortgages
Rocket Mortgage has ALL our mortgages. I don't feel its right to charge us, as loyal customers, so much to get another mortgage from you. It should have been a no brainer. We could have gone with another company and paid them the same amount at what you charged us...but we went with the company that already has our loans. There should have been a loyalty discount.
customer
Impressive.
Impressive turn around on all steps. Straight forward, understood, and timely.
customer
only issue i had is i had to deal with…
only issue i had is i had to deal with several people during the process not just one or two.....might consider changing that going forward....thanks
Parking.com Customer
Tina Moghul
What made my experience great, was the advise and help from Tina Moghul, she helped me get through the whole process. What to expect and what I needed to do.
J. Smith
The process took a very long time but…It was worth the wait.
The process took a very long time but there were a few wonderful individuals that help me to understand the reasons why it took so long and help get past the many hurdles. Thanks Kim Starks and Steven Weisner.
Trevor Pitter
Rocket mortgage is very good to work with during ur home purchase
Going through the process
Brenda L Cushey
They explained everything in detail
They explained everything in detail. Made all transactions smooth and quick. Honest, and trustworthy.
customer
Joshua Heath is awesome
Joshua Heath is awesome. He helped us through are loan process. Things went smooth and quickly.
Teresa Bowen
Everyone I dealt with was very helpful…
Everyone I dealt with was very helpful and it was the first time I wasn't stressed out making a big purchase.
John Harries
Everything went so smoothly!
Everything went so smoothly!
Belinda L Hughes
I liked the convenience of being able to work online
I liked the convenience of being able to do much of the process online. I didn't like the fact it took over a month to close. After submitting/uploading the requested documents, it would take over a day to acknowledge. Most of the responses would come on a Friday prolonging time for us to respond in a timely manner. It shouldn't have taken over a month to close.
Casey
Best of the best!
From the first moment we applied, through getting our credit scores up, and closing, everyone at Rocket Mortgage was beyond amazing! We always knew what to expect, next steps, and everything in between. We absolutely loved our experience with this company! So glad we chose RM!
Brenda
Rocket mortgage associates were…
Rocket mortgage associates were knowledgeable, patient and courteous. They made it easy to process my loan and pay off creditors and get repairs done on my house. Thank you😀
customer
Super easy and everyone was so nice and…
Super easy and everyone was so nice and helpful.
Simon
Rocket Mortgage staff are reliable
Rocket Mortgage staff are reliable, customer service oriented. The entire team are excellent.
Eric F
Steven was great
Steven was my point of contact throughout the entire process. He was friendly, understanding, resourceful and prompt in bus responses.
Robert Bencomo
Aspin was great and very helpful very…
Aspin was great and very helpful very pleased
Melinda
Great experience
Great experience. Good customer service, all done online, fast funds disbursement
Cristin Rodman
Very Easy Process!!
Applying for the loan and getting the loan was such a quick and easy process! Nearly everything can be completed online. I always received information and answers to my questions in a timely manner. Rocket mortgage also provides competitive rights. I had a very great experience!
Pam Hankins
Great experience
We had a great experience from the initial experience from the first initial call I made to the closing experience. Everyone I spoke to was knowledgeable, prompt at returning calls and very professional. Bob Reed was exceptional.
Vince
Home Refinance
The refinance process was one of the most streamlined financial transactions that I have ever experienced. At every step there knowledgeable team members to help with any questions I may have had. I would definitely recommend this option to others. Thanks!!
customer
It was a smooth process
It was a smooth process. No major issues.
customer
Thanks
Thanks, great, easy and fast process.
Couple
The rates were indeed the lowest but…
The rates were indeed the lowest but the sales pitch was rather forceful, not allowing us to think things through enough.
Janice
Was easy to do
Was easy to do , Rocket Mtg was very helpful and we closed quickly.
customer
Daryll Brown was outstanding
Daryll Brown was outstanding, walked us through the entire process.
Dustin Bradley
Helpful and delightful to work with
Fast process helped the whole way through and felt like I was given all the information to choose what was best for my family very happy!
Penny Vaughn
Our Banker
Our Banker, such as Tazarius Oldham helped to make this Company Great! Rocket Mortgage, I hope realizes that each customer has a different level of technology and some my need extra help with computers, web cams and cell phones! Please factor that in with the loan process! I love options! Something to look at & improve! Can you please check into making the payment date on the 5th of the month instead of the first? I realize there is a twelve day grace period but it would look like I was always late every month.
customer
Very friendly
Very friendly
Karen
Our Loan officer Steven Sakar
Our Loan officer Steven Sakar, was amazing! He was very accessible, knowledgeable and on top of things every step of the way. We would not have met our timeline without him!! Grateful to him and Rocket Mortgage.
customer
Tracy Moore was extremely helpful and…
Tracy Moore was extremely helpful and patient with all the questions we had. She made the entire experience easy and stress free.
David Ortiz
Each agent was very knowledgeable and…
Each agent was very knowledgeable and helpful throughout our whole process.
Ron & Robin G., TN
The application process was good.
The application process was very streamlined and quick. We had one small hitch with the information that Rocket recorded; which caused about a week delay in closing. We were hoping for a better interest rate with our “excellent” credit score. Rocket’s interest rate was higher than the national average at the time our application was submitted. But, at our age, the ease of the Rocket process outweighed a more complicated process of searching for a lower interest rate.
Michael Roberts
Friendly
Friendly, knowledgable people who professionally guided us through the process
customer
Great Experience
This was my first time working with Rocket Mortgage. It was a pleasure to work with Nicole Dublo. She was not pushy. I found her to be pleasant, patient, and very thorough.
customer
Rocket Mortgage was so easy to work…
Rocket Mortgage was so easy to work with. The people are very professional. We highly recommend them!
William Sanders
The ease of the refinance was so smooth.
The ease of the refinance was so smooth.
Randy spears customer
Money was fast
Money was fast
Bandit99
Made the refinancing so easy
Made the refinancing so easy
customer
Great job helping us with heloc.
Great job helping us with heloc.
customer
Excellent communication. Fast Closing. Reliable employees. What more can I say. Thank You.
Excellent comm
customer
Awesome service
Awesome service
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