Rocket Mortgage Review
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Reviews 37675 
John
Easy process but took a lot longer then…
Easy process but took a lot longer then expected
john brooks
If you need Help with a mortage ask for Damien…
the work provided with the assistance of Damien I Enriquez he was always professional and returned my calls and directed me to send what was needed
Justin
Pretty easy, but watchout for the pitfalls
I have to say the process was pretty quick and easy. I did run into a few hiccups was told things were taken care of in the beginning or something wasn't an issue then turns out it is an issue and sprung literally 3 days before closing they need this , that , or the other. If you tend to be an individual who asks questions or reviews paperwork carefully be prepared for inconsistencies that they cannot explain until they talked to someone behind the curtain. Cash to close went up a few times but no reasons as to why. They could not explain it easily either. They pass you to a new person for each part of the process which can be a little annoying and it sometimes seems like the left hand does not know what the right hand is doing, whether this is with intent of just lack of execution I am sure i will never know. All in all even with the hiccups they somehow managed to get me done even with my subpar credit score so I do have to give them credit on that one. They were for the most part friendly but when you question numbers they seem to give you this how dare you question us, if you don't want the loan the leave attitude, I almost did but stuck it out anyway as they did give satisfactory explanations. for those reasons I gave them 4 stars instead of 5. Be prepared they WILL come after you for a refi, seems like that is their bread and butter. They were telling me this before i even closed.
Yudit Sanchez
Kyle Newquist
Great experience over all from the beginning to the end.
Timcustomer
It was easy to apply
It was easy to apply. The agents were very attentive. I knew in advance how the process would work and how long it would take to conclude. I would have liked to ask how the percentage rate was attributed to my Loan.
SW
Great to work with
The people at Rocket Mortgage are very helpful and efficient.
Eric
Fast easy process
Fast easy process
ONYEISE/CELESTINE IHEANACHO
Best rates and services
Best rates and services
J.Louk
Overall
Overall, Rocket did great. A couple hiccups with the notary they facilitated for our closing whom missed some signatures, but no actual delay so I can’t really complain.
GAIL F
Staff kept me well informed
Staff kept me well informed, clearly answered my questions and closing was quick!
Simon Guilbert
Really quick and professional service
Really quick and professional service. No unnecessary back and forths. Team were readily contactable and willing and able to answer questions as we progressed through the application process.
Sandra Smith
Every process was done professionally
Every process was done professionally, expeditiously, and courteously.
ALBERTO B
Not fully satisfied
What I dislike during the process, is when the initial rate changed after the the home appraisal came back lower than expected even thoughI feel the appraisal came too low because I receive monthly emials stating the worht my hoke. Once Rocket Mortgage notice I did not want to move forward with the loan, they easiely adjusted the rate without explanation. I took the loan, but not what the intial discussion was discussed.
Bobby
Couldn't have been a better experience …
From start to finish everything was a breeze. I loved that everything was done online. Rocket mortgage provided all info and step by step instructions with easy ways to send our documents. Heidi was our agent we worked with and she was phenomenal. She answered every question I had even when I asked the same question over and over. If we do this again I hope Heidi is still doing this because she made everything so simple and kept us up to date.
customer
Everyone was very knowledgeable and got…
Everyone was very knowledgeable and got back with us quickly if we had a question
customer
Anthony Williams and all the reps
Anthony Williams and all the reps
Dave
We had a great experience
We had a great experience. Everyone was friendly, kind, and helpful. We were able to close quickly and hassle free.
WMCA
The process was smooth
The process was smooth. The ease of checking any task needed to complete online helped. Everyone involved with the loan process was helpful.
Dan LaMott
Very easy to do business with
Very easy to do business with! Very good communication! Highly recommend rocket mortgage!
Marlene Pierce
Great customer service
Great customer service, Quick, personable yet professional, efficient and everyone follows through.
Don Moffett
Exceptional
I have worked with several mortgage companies, Rocket and their staff, by far exceeded all of them. They anticipated my needs, assisted me, explained where we were, the process and our next steps. A painless and exceptional experience.
Rich R.
Too big to care?
First, as soon as I filled out my application online, I was immediately contacted by several (close to 30) third-party companies—but I didn’t hear from an actual Rocket Mortgage agent for three days. This left me confused, and I thought that was how the process worked, so I was coaxed into filling out applications with those other companies. Second, after finally speaking with a Rocket Mortgage agent and going through the entire process again, I initially felt like I was receiving good customer service. However, once my application was complete, it felt like when I did call I was bothering my agent whenever I asked questions. Almost like I was annoying them. For an agent that does this everyday navigating online uploads and adding the correct documents might seem easy but at times I had doubts and was hoping for clarification or help. I did a refi several years ago and I used a smaller company and never got that impression I was bothering them. Overall, the experience was frustrating and not what I expected.
Corey Canova
Great Customer Service
The initial agent was great at explaining the whole process and seeing if we qualified. Rocket Mortgage was very good at communicating where we were in the process and what we needed to provide. I do feel though, that with my credit score, I could have had a better rate.
customer
Everyone was very nice and very…
Everyone was very nice and very helpful. Even when I had problems with technical issues, they went out of their way to assist me.
customer
Everyone i came in contact was great…
Everyone i came in contact was great and helpful. Questions were answered timely. I had a small amount of trouble with your website. Closing online didn't work but a notary showed at my house same day so I was able to close
Nicole
Was easy to do
Was easy to do. We were walked step by step on what to sign and it was explained each page what we were signing for
Trinidad Espinoza
Great service Jhon zulueta help us all…
Great service Jhon zulueta help us all the way since the beginning to the end of the process. Thank you Jhon.
Dan Villers
Every body was very helpful during the…
Every body was very helpful during the whole process
customer
It was quick and easy and the system…
It was quick and easy and the system was pretty easy to follow
customer
Would recommend Rocket to anyone
In the beginning, our agent was very helpful and engaged. They always returned our calls, answered our questions, and made it easy to access and navigate the documents, which we truly appreciated. One area of improvement would be discussing payoff methods earlier in the process. Having that information up front could have helped us avoid building additional interest and made things more efficient. Overall, we are grateful for the support but see an opportunity for smoother guidance in the future.
customer
The entire process was easy.
The entire process was easy.
customer
Nadis is the best!
Very professional and easy to work with!
James Povall
It was done clean and the workers were…
It was done clean and the workers were extremely experienced
customer
Tyler Bradner and his team made the…
Tyler Bradner and his team made the whole process smooth! The electronic signing was fast and easy! We began the process on may 30th and closed by August 6th! Everyday, someone from rocket mortgage was touching base with me to see how we were progressing! The down side was the attorneys holding onto paperwork and making the delay!
Rahming, Sharrveta
My experience with Rocket Mortgage was…good but it could have been better.
My experience with Rocket Mortgage was almost perfect. From my initial contact through closing was for the most part a good experience. However, I found that my initial contact person sort of left me hanging. I guess he figured he was done with me and "did his part" but I had questions after signing the application and providing the documents. A follow-up is needed. That is so important. I did not feel the closeness there. It's like they reel you in, get what they want, and then that's it. You're on your own.
Sharon Duso
Very professional
Very professional, kept me updated on progress, and very easy to work with.
Wanda
The payoffs were all different from…
The payoffs were all different from what was on closing papers. Bit of a nightmare. Dollar amounts are not that big...just a pain.
Saray Rivera
The process with working with the loan…
The process with working with the loan officer was great, our appraisal came in low, and he helped me adjust numbers as best he could, the only hiccup was the process of paying off my credit cards. I was mailed checks which was not expected or explained to me and that I had to mail them in to my creditors. I assumed the cards would be paid for electronically. I am still waiting on a check to be processed. I hope the check was not stolen or goes missing.
Lorenzo
A lot of helpful people and patient.
A lot of helpful people and patient.
jason kaplan
Not bad experience but got done quickly
Not a bod experience but the amount of hoops one have to jump through for a small load with large collateral is a bit insane
customer
Simple and flexible
Simple and flexible
Susan
Had a great experience with refinancing…
Had a great experience with refinancing with Rocket Mortgage, it was so easy doing everything online and the staff were so nice and responded quickly to any questions I had. Will definitely use them again for my refinancing.
Adrian
Great work and communication
The team of agents that help me out all were really great and very helpful in getting me approved to closing on my house. They guided me on what I needed and things that would help the process go a little fast as well. The only downside that I had was on the documents side where I had to submit some financials but they wouldn't accept what I had submitted. Overall I would recommend using Rocket Mortgage.
customer
Everyone I spoke with was very nice and…
Everyone I spoke with was very nice and courteous. Helped me with all my questions and concerns. I would definitely recommend your company
Gina Allen
My experience was very good everyone on…
My experience was very good everyone on the team was amazing from start to finish. Would recommend to anyone and will definitely use again
G. Sodic
Our agent is Ethan Andres talk about on…
Our agent is Ethan Andres talk about on top of things ! Our refinance went very smoothly he is extremely knowledgeable and very responsive to anything that is asked with a resolution , he is highly intelligent & qualified to lead and and bring a company to highest levels of success !!! He has the ability to succeed!! Thank you Ethan A Mrs. G sodic
Estella
The first HUGE mistake made by Rocket…
The first HUGE mistake made by Rocket Mortgage that really hurt us financially was quoting us the wrong closing costs. That was a really big mistake due to a fill in person giving the wrong information to us and then giving that wrong number to the buyers as they were paying the closing cost. That was a huge hit for us.
Julie Smith
As first time homebuyers
As first time homebuyers, the experience is daunting. Rocket Mortgage made it smooth and easy. I will definitely use Rocket Mortgage in the future!
William
all employees involved
all employees involved
Stephen Stratico
Fast & Easy
Fast and easy loan process. Staff were attentive and informative.
C.Paul
Great Experience
The RM rep came through on all deliverables
dariusz mazur
I like communication through the app
I like communication through the app, but If something happened and you need to connect to the right person it’s very difficult. I absolutely hate being transferred from one person to another than 2/3 fourth fifth sixth and nothing is being accomplished except wasting my time so this is the real problem for me.
Walter
A correct choice
It was a success to choose Rocket mortgage to apply for my equity loan, the process was simple from start to finish and I always had the help of a representative available.
customer
Always great!
Have had dealings with RM many times Always fast seamless no problems at all
customer
Smooth and clean process
Smooth and clean process
Robin Skiles
Worked with John Taft
Worked with John Taft. He was easy to speak to on the phone and explained everything about the loan. Qualification was fast as was the funding.
Florence B
Number one for easy and quick refi
Quick and easy funding
Palmira DeCampos
Meri was very professional and walked…
Meri was very professional and walked me through each area .
johnson
Very accommodating
Very accommodating. Made each step very easy
customer
It was a good experience
It was a good experience, took a little longer than I would’ve liked but still a good experience and I never give five stars because nobody’s perfect
customer
Questions were answered quickly and we…
Questions were answered quickly and we were kept informed of all parts of the process
customer
Everyone responded quickly to all…
Everyone responded quickly to all questions that we had in an easy to understand manner. We felt supported. The best was how quickly we were able to close.
Flora Hayes
Professional
I had a plently professional help with my plan is was doing with Rocket mortgage. The person was helpful, professional, and will informed about his business. Was able to answer all of my questions.
customer
Only problem was a technical one
Only problem was a technical one. We were unable to communicate between your system and my Tablet, a Samsung Galaxy S9 FE 5G, using Chrome. We mostly had problem with the Signature task and the Closing documents task. My only other suggestion would be to improve "directions" which at times required the user to "figure it out".
Henderson
Rocket Mortgage employee's were very…
Rocket Mortgage employee's were very professional and compassionate. They kept my best interest at heart.
sheri and August
good service and loan process.
good service and loan process.
Jody M
Great experience!
The entire process, from start to finish, was so smooth. I can't say enough what a positive experience this was. Jake Scherer and Philip Dodd are both extremely knowledgeable and helpful. They went above and beyond to help us every step of the way. I highly recommend Jake, Philip, and the rest of their team!
customer
I was pleased with the service of the…
I was pleased with the service of the company. The agent that helped me through the process was polite and very knowledgeable. My loan processed quickly. My advice is to be prepared in advance, have your ducks in a row, that helps!
Melissa
Sidea was so great
Sidea was so great, listening to our exact needs and why we wanted to refinance. She helped me make the most informed decision on what type of refinance I was looking for. Everything was pretty easy through the app or website. Very happy with the process and all of the help we got along the way.
Don Becker
People were great
People were great, but way too much paperwork.
Tim Bowers Sr
Quick and easy to understand
Quick and easy to understand
Steve Landrum
Paul was very informative and available…
Paul was very informative and available anytime I had questions. They seem to move on things quickly as possible. And the lady doing the closing was helpful and patient. Everyone I talked to was polite and could answer any questions I had and when they didn’t know the answer they found it out and got back with me.
Alan p
Overall the experience was ok but wouldn’t get another loan with them
Overall the experience was ok. I was shuffled around to several different bankers. Which I didn’t care for. Some confusing conversations conducted via text messages. Would’ve been a lot clearer chat about the issues. Lastly I had a question about removing title insurance and was assured it would be done. Finally in talking with a 5th person from the company they actually informed me the steps that needed to be taken to remove. I probably wouldn’t get another loan with rocket
customer
Amazing
Amazing Great job
Ellen
Hopefully will do great on recast
Hopefully will do great on recast, will reserve my final judgement until then.
customer
Very easy to work with
Very easy to work with, good communication and fast close would definitely use them again
Kelly Wilson
It was a pretty good experience
It was a pretty good experience, other than the length of time it took
Nora Coon
Excelente services they make everything…
Excelente services they make everything easy process and they are professional and respectful
customer
The loan process with this company was…
The loan process with this company was the easiest I have experienced. Highly recommend using this company for mortgage needs.
customer
The process was easy
The process was easy. I was allowed to change the amount without a hassle or having to starting completely over.
Julie Ann
The loan Officer Abigail Morrison was…
The loan Officer Abigail Morrison was professional and aggressive in getting the deal done. I didn't think the loan could be done and she closed it. I knew there were title problems and she told me she had the best title company and they would fix whatever needed to be done and they did.
Gary Provost
Doing everything on the computer or…
Doing everything on the computer or smart phone, made it very easy convenient worked around my work schedule late at night and it was very effortless
customer
Friendly and efficient and easy to reach…
Friendly and efficient ad easy to reach out to with questions Thank you!
Desiree CJ
Every member that I dealt with was…
Every member that I dealt with was knowledgeable, professional, and very nice. At my age, manners and integrity are appreciated and makes the difference between accepting or walking away.
Ronn
5 stars
Perfect the way it is
customer
Sarah Reinelt was so great from start…
Sarah Reinelt was so great from start to closing. I would like to give a special thank you for all your help you had given me. Even when emotions were high on my end, you really came through with your patience and professionalism. The entire team that I have spoken with had always been such help, but her in particular gave me great advice and help from the beginning.
Mr & Ms. Happy Customers
Go With Rocket!
Patient customer service representatives and great communication with a wealth of experience and information was so beneficial to during the process.
Dave
Ethan was very helpful.
Ethan was very helpful.
customer
Process was great, junk mail is a nightmare
Applying and going through the process was completed quickly. Those I worked with were nice and very professional. My issue which I’m not happy about is the junk mail I am now receiving - 11 pieces in 2 days. On the outside displaying who my mortgagor is, for what address, and owner’s names. My privacy is gone.
Michael Presley
Great service
Great service
Michael Dworak
This is my second review asked of me
This is my second review asked of me. But as in the first survey, I’m 100% happy with the entire experience. Everything in the process couldn’t have been better! Thank you! I’m one happy Rocket Mortgage customer!
customer
Easy process and great communication
Easy process and great communication
S campbell
Josh Kline
Josh Kline, was the rocket mortgage expert, and everything went very smoothly and closed in about two weeks. Josh answered all of our questions in a timely manner and his professionalism is second to none.
Virginia Rodriguez, stop.
Very disorganized
We did get what we wanted.But it did take a very long time that I did not like at all.And that's why I didn't give you a really good review. Things were. Very unorganized, we kept getting messages about things we needed to do.Why do we have to receive several messages instead of someone letting us know exactly what to do?So it was very disorganized
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