Rocket Mortgage Review
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Every one on our team were amazing!!
I closed on a Friday so it took longer for me to get my checks to pay off my credit cards. Other than that it went well. Everyone was on top of things needed and they were very helpful through it all.
Everything went really well, Cutter and crew did something Comerica Bank, in almost 4 months, COULD NOT COMPLETE..an Equity Loan, for a new roof and gutters and Leaf Guards.
fast,easy,and clear!!
We had a great experience with our refinance. The staff was amazing. All paperwork was filed on time .
Chris was easy to work with and timeline understood. Smooth experience.
In the long run, the job got done. The short answer is ya’ll about drive me to drink. The lack of communication between you is crazy. Anthony was my life saver/
Fast and easy. Jewell was Great
You guys are awesome. The ease that I experienced with my transactions was outstanding. Your professionalism and genuine care was displayed during the entire process. Thanks to all of you who were involved.
Really nice broker. Prompt all the time. Answered all questions. Gave me options
The process was simple and easy.
Was very easy, everyone I had interacted with were very professional & courteous
I found my experience with the entire team under the leadership of Mike was very professional.
THE REPS WERE GREAT
From start to finish, Nikki Green was the best. A true professional, extremely attentive, always ready to answer any questions.
This was probably the LEAST painful mortgage process I've ever been through. The ONLY part that was a pain was the general underwriting, since my husband refuses to have credit and pays cash for most everything--but unfortunately, that's an issue we have EVERYWHERE. Even in dealing with the little pains in the butt questions, the team was extremely responsive and easy to work with. Very surprised since it's such a large corporation, but will absolutely use again (though hopefully, not for a really long time).
Edmir was easy to work with. The online process and closing was so convenient especially for those of us working. Rocket Mortgage has always been our lender and we have been extremely happy.
My loan officer was fantastic. Underwriting was a gigantic pain in the ass. They make you jump through a million hoops when the answers are clearly right in front of them.
The agents were very professional. The whole process was made easy. Tracy was patient, kind, helpful and knowledgeable. Thanks to everyone involved in the process
Very easy refinance, good communication and stayed in touch with all my questions. Thank you!
Great customer service Dario was on the ball
There was a problem with the mortgage release and they were very helpful and understanding.
Web site helped keep me informed. Rocket Mortgage staff was always knowledgeable, professional, and sincerely interested in making the process smooth and painless. I appreciate their focus and attention.
Everyone was professional, new their product, understood my needs resulting in my getting the mortgage> Highly recommend and will use again
My experience with Rocket Mortgage was nothing short of exceptional! Stephanie Thomas, in your Detroit Office, worked with me through entire process of me getting my mortgage from RMC! Stephanie was an outstanding financial representative for RMC. She was very knowledgeable, and she presented RMC and what they do for their clients in a very professional way. In short, I told Stephanie despite the fact that we were using phones, she is the FACE of Rocket Mortgage Company! I am sure you wish you could clone Stephanie Thomas! Your AI system is sharp. A non-human I enjoyed working with as well. Respectfully, Jim Barkley
I did not dislike it. It just seemed to take a long time for appraisal and closing.
Fast and easy process , having the app made things very streamlined and understandable.Very friendly and professional if you had to call and ask any questions.
The whole process was quick and easy
Process went pretty smooth digitally. Little slow and low communication after the first four or five days at the waiting for approval phase. Only down side was a second credit check ran that started the loan calls and harassment again after 15 days into the load process.
They did a great job!
Stephanie was great! She was very helpful and available to answer our questions and concerns! Truly grateful with her!
I love how easy the buying process was. Virtual closing was a heaven-send; saved me time and frustration needing to travel. People interactions were easy and the staff knew their jobs. Super easy, good terms and very convenient.
Our loan officer was very efficient. Customer service is very easy to speak with. And rockets website and app are very easy to navigate and has all your mortgage information at your finger tips !!!
Starting with Rocket was great. David Martinez seemed very enthusiastic about helping me get my first home/condo. He did everything he could to get my business, and pick competing loans apart, showing me any thing that might not be a great deal compared to Rocket. He even took my calls on Sundays! However, after getting my business, I needed his team to communicate with the title company on simple things like moving our closing date up, and amending the contract accordingly. David's phone went completely cold. He, and his team left me in a bit of a lurch, and even had unbalanced numbers at close compared to the title company. We skipped an appraisal, so we should have been clear to close much sooner than we actually were. My realtor along with myself had to scramble at the last minute to make sure that we were clear to close on the wanted closing date. The fact that David, and his team did everything possible to get my business, but then left me in the dark by saying "don't worry, we've got things from here"(when nothing was happening) made me feel somewhat duped. No matter who your lender is, when they say they will handle things from a certain point onward, do not take their word! To make sure that are not dragging their feet on closing your mortgage loan, it's up to you take time out of your already busy day to stay in top of them, and that's particularly true with David Martinez's Rocket team.
Quick, Very Professional and Knowledgeable.
Easy and quick service. Thank you
Great service,outstanding customer service ,keep up the good work
The process was easy and handled in a timely manner.
awesome and fast Peter was on top of everything
Everyone involved from the start to the finish were extremely helpful and patient no matter how often i had questions. The one person who above and beyobd what was expected was Travis Hunter. He was always available to answer my concerns and calm my nerves.
everyone involved in our loan process was friendly, upbeat, professional. each phase of the loan process moved along nicely. fifteen years ago we thought rocket was the best mortgage company available at the time. still think that. Bill
We needed their help and they were there every step of the way. Thank you Rocket Mortgage
Rocket is awesome! We had a hiccup with employment verification that was a bit challenging however I am happy overall
Adam made everything very easy and quick.
Very easy refinance process. I appreciate that they reached out to me to inform me that I could lower my rate and pay my mortgage off faster.
Everything was streamlined which made the process simple.
The process was clear and detailed from start to finish. Closing escrow electronically was a huge help and made the process so much faster! No more writer's cramp hand signing endless documents.
Very professional, and timely! Answered all of my questions and provided updates when needed! Highly recommend!
My loan officer, Maranda was awesome! She was always there and available to help me through this process as a first time homebuyer. Everyone after that to help me get to my loan closing was just as attentive. I can say nothing but great things about Rocket Mortgage.
Very courteous, patient and professional
This was our 2nd time with Rocket and both times they were so helpful and patient with all the steps we needed to do. They took our phone calls right away and helped us every step of the way. They explained everything in plain english so we knew and understood what each document was for. They made it so easy and quick for us!
Smoothness and accuracy
Christian was awesome to work with. You guys are prompt, responsive, knowledgeable, communicative, and just easy to work with.
Too many redo’s of paperwork needed. The wording had to be perfect
I had a very good experience with the entire process. I only wish that the rates had been lower, considering that the Feds dropped the interest rates prior to my closing!
Everyone was very helpful.
The company did well. We got the best rate for our mortgage
Very easy process and everyone one was super helpful and professional.
The process was easy and trouble free. This may scare some off as a scam but, I have been a Rocket customer for over 10yrs. They have always been fair, honest and forthcoming with the answers I needed.
The website made the Process quick and easy. There were a few challenges sending documents but overall, communication with staff was very helpful.
Quick and clear instructions. Friendly and knowledgeable people. Always available for questions.
It was an easy experience and everyone was very helpful. I have been involved in 6 or more closings, this by far was the best.
The process with Rocket Mortgage has been exceptional. This is my second go round and they have been with me from the beginning to the end. I was always kept in the loop. I give them 10/10 for their services in my personal experience.
Everyone associated with my transaction was knowledgeable and patient. They took the time to address and respond to each call made and email I sent.
Sean park was wonderful to work with!!!!
Jared Ingram was absolutely the best. He kept us up to date on everything along with his charming personality. Had a wonderful experience with Rocket Mortgage other than some minor delays in documents.
Good communication
Great service. Easy and trouble free
Quick and convenient, knowledgeable loan technician. Great rates, even better with my Schwab account.
It was harder than I needed to be. I had to keep calling for explanations. It took forever and then they wrote out checks to the people that I wanted to pay and now I have to wait another 10 days for those to be paid off so I can go ahead with what I needed the loan to start with very disappointed
The application process and the closing process both were excellent.
Great, quick process!
Everyone along the process was very helpful
Quick and easy. Shmuel was knowledgeable and got me the bear product to fit my needs. Closing was easy and all went as advertised
I had help from very capable agents throughout the entire process to guide me .
Very easy to navigate online system
I applied for this 2nd mortgage in my name only and my husbands name was on the note with mine. I understand the requirements for non borrowing spouse which includes the CD, Right to Cancel and the Mortgage but not the Note. I was disappointed in that but I was stuck because I had an urgent need for the funds and couldn't wait for a correction.
Everyone was so helpful and professional. Walked me through the process and it helped me with my decision. Very smooth transition. Great job Ashley!!!
Really great company to work with. I can’t say enough about them. I really appreciate it. I’ve got a little frustrated myself because I misunderstood things and I got it straightened out after that so all other than that everything is absolutely great.
You responded quickly to my questions, You met the deadline dates you set, and a Special shout out to the client specialist team. Thanks to all for your service.
The account representative was amazing, 100 stars. Underwriting wasn't sound. Not enough communication, long delays. Closing was smooth and well done.
So easy, so convenient and so fast!
You should let the customer know up front what documents are needed. Too many missed closing dates because the information was not sent to representative in a timely manner
My partner and I want to express our sincerest thanks to the team at Rocket Mortgage for their outstanding patience and support throughout our challenging closing process. The entire team were with us every step of the way. We hit several hurdles, but instead of growing frustrated or rushing the process, the team took the time to clearly explain each challenge and our options, providing the reassurance we desperately needed. The communication was top notch and we never had to wonder about the status of our loan. This level of transparency and responsiveness turned a stressful situation into a manageable one. The team at Rocket Mortgage did everything they said they would do when they said they would do it. It worked out exactly the way we had hoped, and we have them to thank for making our plans a reality. Plus, all the online information and options for getting steps done made it even easier for us.
Disliked how the Account payoff Check's were handled by Rocket
Fast and easy to work with.
Well, I think Hope Tolitsky is your jewel and should be commended accordingly.
So wanted to give five stars but the way you distribute debt checks is ridiculous and caused nothing but headaches. The rest of the process is well tuned. All my creditors were either over paid or underpaid. Been having to deal with them to correct this. My representative was great and did all he could to make it right. Would still recommend but need to work on direct deposits and allocation of funds or give better estimates for payout. It caused a lot of unneeded anxiety.
Polite and professional staff also timely experience
The service from the initial application was good. Final process to begin closing was bit tricky with phone calls not going through and not being returned. Closing process was very smooth. Except for the exceptionally high service fee we were satisfied with rocket.
Efficient and helpful they walked me through all of the steps and kept in communication with me, and made the experience easy
Rocket team was professional in every area, knowledgeable, professional, following up constantly and being polite even when asked silly questions thank you Rocket!
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