Rocket Mortgage Review
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Reviews 37136 
Chris
Great service
Great service, have used once before. No issues. Highly recommended. Smooth transaction purchasing a new home.
customer
Rocket Mortgage Home Equity Loan Review
I recently completed a home equity loan with Rocket Mortgage. Overall, it was a good experience. There were a few minor issues early on—some name misspellings (e.g., Terry vs. Terri), and the process took a bit longer than expected, possibly due to my own limited experience with these types of loans. That said, Rocket Mortgage provided excellent tools to help keep everything on track. The web dashboard was especially helpful for uploading documents and tracking progress. I always knew exactly who to contact depending on the stage of the loan, which made communication easy and efficient. Closing was smooth and handled professionally. The representative was extremely knowledgeable and made the final steps feel seamless. I’d recommend Rocket Mortgage, especially for those comfortable with a digital-first experience and looking for a well-organized lending process.
Chris D.
Very quick to update loan and move…
Very quick to update loan and move forward to close quickly. Very easy to upload and keep in touch to keep loan moving forward. Employee's Very pleasant and helpful.
Lonni Corona
Pleased experience.
Our rep Peter W. Was so easy to work with. And he answered every question we had in a timely manner. Very pleased with our experience.
Jeremiah
Good communication was key
Good communication was key. What you said is what happened.
Marc Johnson
Great Communication
Great Communication
Michael Ricks
My banker
My banker, DJ Summers was great and got me the info to make our decision super quick. After we decided to go with Rocket, the process was smooth and quick. Any questions that I had were promptly answered. The closing process was one of the easiest I've ever been through.
customer
It took almost 3 months to get this…
It took almost 3 months to get this done! They ask for too much information that is not necessarily needed
customer
Easy process
Easy process. Clear information. Closing was simple and fast!
customeJewell Moore Thompsonr
helpfulness
making every simple
Margaret Murray-Sobers
What was great about it was that your home equity loan was so quickly completed.…
What was great about it was that your company was responsive and eager to serve us from day one. Jenna was courteous, friendly and informative.
customer
Customer service and ease of process.
Customer service and ease of process.
Glen
Mortgage made easy
Web site was great, reps were outstanding
Jim
Professional
Professional, fast and great use of technology.
customer
Fast and Easy process
Fast and Easy process. Very friendly and professional people. They guided me through the entire process step by step from start to finish.
customer
Rocket Mortgage Rocks
RM was very helpful throughout the whole financial process. Help me navigate and resolve issues to successfully obtain the financial assistance I asked for.
Stephen Freeman Regina Freeman
our loan officer Mr.Van Loon is one of…the most kind ,patient person for the job.
our loan officer Mr.Van Loon is one of the most patient person you can hope for.We are not very good with online paper work,He helped us greatly.
Leticia jimenez
It was great
It was great
Bobby Kinney
The whole mortgage experience was made…
The whole mortgage experience was made to flow seamlessly and the constant contact kept us updated.
customer
Samuel helped us with the closing
Samuel helped us with the closing. It was a smooth process.
Yanelis Sotomayor
Had an amazing experience with Jeff and…
Had an amazing experience with Jeff and his team, from day one they worked with me every step of the way, after hours, holidays…they were always available and ready to help. Highly recommended, made the process very easy, thank you!
Frank Trombetta
They were very professional and helpful!
They were very professional and helpful!
Mary Lee
Excellent customer service sevice.
Excellent customer service sevice.
Brandon
Great Experience
I was really impressed by how friendly, accessible, and helpful everybody was at Rocket Mortgage. They actually wanted my business, unlike how most people in local banks act. They made the process from start to finish easy to understand as well. I am very glad I chose to go with Rocket and would recommend them to anyone looking to get a loan.
Ed
Charm and Dan ROCK!
The agents I worked with, Charm and Dan in particular were great! The process took a little longer than expected but the team at Rocket stayed in touch and helped make it happen.
Felix Rodriguez
It couldn't have went any smoother
It couldn't have went any smoother. Excellent Job!!
Ed T. Ramkowsky Jr
Rocket
Working with Mr. Albert Vasquez, was great he was very professional, understanding of my situation, he was very up front with the process that we were going to be going through to complete the refinance of my home, he was very easy to speak with and returned my calls in a timely manner, he just made the process very easy with out complications and he is an asset to your company, I would highly recommend Rocket Mortgage
JEN
Rocket Mortgage...They Understood My Memo
I have been around for a bit and I can "honestly" say the agents I worked with were consummate professionals. The process was smooth with the exception of reading over paperwork and signing...I was truly impressed. This was a good experience with little to know stress! Thanks Rocket Mortgage!
customer
The people were really easy to work…
The people were really easy to work with. Always kept me updated on the process of the refinancing and what was next.
Katherine Tongue
Incredibly helpful with all the steps of getting a mortgage
First, I have to thank Ryan Shaw and Toria for all their advice and help and understanding that got me through this very easy process. And I mean easy because like I told Ryan I’m a first time doing this by myself with his knowledge and help and Tori. Also they put me at ease and made the process go so much smoother. And once again, I would like to thank them I couldn’t have done it without them. Sincerely, Katherine Tongue
James and Leslie Miller
Riley was great
Riley was great, underwriters were awesome, closing agent Kelly was fantastic. Speed and attention to my needs exceeded expectations. Loan closing virtual was the best!
customer
Our loan process was very easy
Our loan process was very easy. The process was pretty speedy.
Jorge Soto
I closed in 7 days!
I closed in 7 days!! No gimmicks or tricks!! Normal documents to submit, nothing out of the ordinary! I tried the lender that actually had my mortgage and they were asking for all kinds of documentation! They were making it very difficult!!! Ask to speak to Diala Dabaja (Detroit) she is the best!!!!!
customer
Was kept up todate weekly
Was kept up todate weekly. They made the process easy
Chris and Melanie Estes
Excellent Lender
The professionalism, knowledge, and attentiveness of the personnel with whom we interacted.
Wayne R
Easy mortgage
It was so easy I have had several different mortgages and this is to of the line and closed in less then 30 days couldn’t ask for anything better Lacy Miller was very good and professional
John Patterson
Poor communication.
Prior to closing the communication was confusing and in one case erroneous .
Joe and Lori Mayhew
Excellent Communication!
Everyone involved in getting our loan approved quickly was amazing, professional, friendly, and knowledgeable. The entire process was easy and communication was excellent!
Edward Burns
While I have sent the pay off check to…
While I have sent the pay off check to my Citibank account there seems to be a rather longer than expected response from Citibank in regard to the confirmation of payment which concerns me In addition the check provided by rocket mortgage required the full account number which now opens my account to possible fraudulent access to my account which will require me to change my account number with Citibank in the near future to avoid fraudulent purchases. I would believe a direct wired payoff might have proved better. I still have not receive confirmation of payment after a week.
customer
I had the pleasure of working with Ray…
I had the pleasure of working with Ray Wilson to acquire a 2nd mortgage, which enabled me to undertake renovations on my home and properties. Ray's exceptional support and flexibility made our collaboration highly effective. The entire process was remarkably efficient and swift. Ray's expertise and prompt attention to my concerns were greatly appreciated. Thank you, Ray, for your exceptional guidance and assistance 👍🏼👍🏼👍🏼👍🏼
customer
It was a simple process!!
It was a simple process!!
Cheryl King
Very quick and easy.
Very quick and easy.
Kyle Lauren Scott Bouknight
A GREAT EXPERIENCE WITH ROCKET MORTGAGE!
Our experience with Rocket Mortgage has been nothing but positive. From the beginning to end, we did not incur any hiccups. The process went smoothly. We were informed of each task that had to be completed, and then we completed each task in a timely manner. After each completed task, they informed us. Their integrity, helpfulness, and professionalism were outstanding. We are sincerely pleased with the entire experience with Rocket Mortgage, and will tell our friends and family about this great company! From our hearts to yours, thank you, Rocket Mortgage!
Alan and Ana U
My experience with Rocket
Same great experience as when we got our first mortgage! Easy online tasks, great communication and extremely knowledgeable and helpful staff always willing to help answer any questions!
MrsTanker
Easy Process
Quick and easy.
customer
See my comment from a previous survey
See my comment from a previous survey. Distribution of funds after closing was a big problem for me... Lack of Rocket support at this time was not acceptable...
Mark
helpfull and patient
Sebastion was knowledgeable and patient Communication was great
Happy
Very easy process and friendly staff
Very easy process and friendly staff
customer
We are pleased with our transactions…
We are pleased with our transactions with Rocket Mortgage and would refer them to anyone. We love the speed at which our transactions occured.
TERRY THOMAS
fast pleasent and professional
fast pleasent and professional
Jason Akers
Everyone was helpful
Everyone was helpful, not judgmental and knew their stuff.
David Davis
Good experience
N/a David Davis
Michael Rinaldi
5 star service
Everything from start to finish was perfect and easy! Mortgage rep answered all questions and concerns immediately and the loan closed sooner than expected
customer
Quick follow up and onetime assistance…
Quick follow up and onetime assistance when needed.
customerBrian R
I liked the people I talked with they…
I liked the people I talked with they were patient, respectful & friendly. The process was grueling to say the least, it was easier buying our home then doing the refi. but Rocket was willing to do a refi on a manufactured how while Truist was not even though that is who held our mortgage. It seemed like I did a lot of the work as far as researching title claims but again in all fairness to Rocket the original title holder never did the proper paperwork. The whole idea of paying off all our debts by mailing checks to us to mail out to banks isnt fun. All in all Rocket got the job done........
Jose Olivares
Customer service
Process was quick and simple and convenient all my concerns were addressed.
Scott and Sarah
Efficient and Effective
Our Rocket Mortgage Home Loan Expert is one of two people we have to thank for our new home. Timely communications, helpful guidance and a drive to create results were just what we needed to make an offer and close on a home in less than a month. The service and support continued throughout the team of experts employed by Rocket. Thank you for the opportunity to own our new home!
Are W
Rocket did it!
At times it was an extremely stressful and annoying process for me, but it got done. Based on results, I'll give Rocket 5 stars.
customerPatricia Hamacher
It was fast and easy
It was fast and easy
Tim & Deb Pierce
John was Amazing
John was Amazing! We did have a bit of an issue with the closing. We were sent checks for several accounts we had paid in full. Additionally, we were paying off a vehicle. We thought the payment was going directly to the finance company, as that had been our past experience. It was sent to us. We paid an overnight fee of $31. Unfortunately, it did not get delivered until after closing on Saturday. We were charged an additional $200. Disbursement of funds was such a messy process.
Jeanette
Very helpful
Very helpful
Linda K Panarelli
The entire experience was painless and…
The entire experience was painless and everyone was professional and friendly, the closing was very enjoyable, we had a great time with Nita.
customer
Costumar Service was great
Costumar Service was great, timely manner was within respected means, paperwork was excellentthe amount of the loan was within range.
Jeff
Ethan was fantastic to work with!
Ethan was fantastic to work with and helped me via text, email and phone as needed. Awesome support.
Victor Kinsey
Professional and timely
Professional and timely
customer
ease of process
ease of process
Paula Daniel
Very confusing
Very confusing. It seemed there was no communication between teams. I would be told 1 thing and then get a call the next day changing it. Thank goodness for Lucas Evangelista He helped me understand. We are still waiting for a hard copy of our finalized paperwork. My printer is down. This matter has been addressed twice and still no word
customer
great company
very helpful with people I worked made it easy. The staff was very kind and understanding. Great staff
Truthaboveall
a serious disadvantage
First of all, the listing agent was hesitant to accept my buyer's offer at all because the buyer was using Rocket Mortgage (they had had recent bad experiences with rocket buyers) Later on in the process, the buyer asked me "are lenders usually this annoying?" As an agent I have to consider using rocket a serious disadvantage just based on these two facts alone. For me, the process with rocket was also very annoying. Too many people involved on Rocket's end. Underwriters should just ask for everything they need once, not something new every two days. Received incorrect info from the reps which made more work for me. Loan was marked clear to close before it actually was. Rep confused my buyer by asking them for documents directly. Rocket Mortgage and the reps were very self important - they acted like the buyer and the house existed just to make the loan happen, as opposed to the other way around. I felt like the reps were talking down to me a lot of the time. Underwriters don't understand contract law and asked for things that were incorrect.
customer
Clearly stated my options
Clearly stated my options
customer
Delay
There was a siginificant delay in various steps. Weeks went by with no contact.
Deborah Cunningham
Everything went smoothly
Everything went smoothly, most everything was handled online or over the phone. I am happy with the way all transactions were handled. Promp service, closed in less that a month.
Emmitt clark
Excellent!
My Introduction was with Ms. Madelyne Cook. She was very knowledgeable, competent and easy to work with.
customer
I needed help and Rocket was there for…
I needed help and Rocket was there for me
customer
Every one was nice & helpful
Every one was nice & helpful
Ron Riggs
It started with the reviews online
It started with the reviews online. All reviewers had Rocket as best choice overall. Next was the first phone call from Jorge Mendez. We could not have found a better agent even if we were related! He was professional, courteous, very knowledgeable and spoke to us like a friend from the very beginning. Even when the corporate office started bombarding us with texts to get things done quickly we could call Jorge to slow things down a bit and explain the process-invaluable! He always returned texts or calls even when he was taking his kids to some function he would call and we could make time at a more convenient time. He was selfless. And even asked us to use the closing chat box when he knew they would have an answer to our question and Cherrie answered in Phoenix. She was the perfect complement to all of Jorge’s work and answered our question about witnesses being present and how they wouldn’t have to stay long. Closing: Brandi was on time, profession, very likable and knowledgeable, and efficient. We went through all the paperwork with no hitches. In short, the entire Rocket mortgage process was 10 stars (5 isn’t enough). If i could make 1 suggestion…more Jorges and Cherries and fewer emails for clients above the age of 40. We like real people. 😁
customer
Natasha worked hard to keep me informed on entire process. Super great to work with
Rocket Mortgage was great and on top of things to keep loan moving as quick as possible. Natasha was always very perfessional and very consistent on keeping you up to date. Even if it meant helping you from home. Thanks again
Betty Boldt
Hakeem and Adam were so awesome and…
Hakeem and Adam were so awesome and patient helping us through the process!
Heyward Canty
Very professional and helpful in a…
Very professional and helpful in a timely fashion.
Lori Flores
Excellent experience
Excellent experience. Helpful, knowledgeable customer service at every step.
Ansley Moorman
Easy for me.easy
Easy for me.
Patti Doiron
Rocket mortgage provided competitive rates and a no pressure process
Rocket mortgage provided rates that were competitive and the process was clear and well communicated. I had been in contact with, Dan Ball, Rocket mortgage Triple crown Banker, periodically to help me find the right time to refinance. Dan was always patient and clear. When the rates were favorable enough to justify the refinance, he guided me through the process to a seamless closing.
PaulaS
All the Rocket team has made this…
All the Rocket team has made this mortgage process quick and easy, thank you
Barry
Great to work with
They were fast and straight forward with us. They cut out a lot of the red tape. They also kept us informed as the process moved forwarded. We also had a direct point of contact.
customer
Exceptional service and follow up…
Exceptional service and follow up throughout the process.
customer
Great experience.
Great experience.
Verner
Everything went well and fast.
Everything went well and fast.
Liza Vermilyer
Everything was super easy and quick
Everything was super easy and quick
Laurie
It took more time to set a closing date…
It took more time to set a closing date than we anticipated. Our agent was very helpful and always was available.
Satisfied Customer
Made It Easy
Rocket made the entire process easy and convenient.
customer
Rocket Mortgage is great because.
Rocket Mortgage is great because they are helpful, efficient, courteous, and have great products. We ran across some hiccups, but got through them. I have recommended Rocket Mortgage to many others.
James Anderson
Your underwriter Problem
The person who i initially talked to, Gary Le Band, (I think you call him the banker) was wonderful and very very helpful and supportive throughout the process and deserves a more than five star rating. But the underwriters were terrible. I work in a small professional corporation. They were completely flumoxed by this reasonably common business structure. They repeatedly asked for documents that did not exist and continued to ask for them even after i explained why they did not exist. Their lack of understanding caused painful delays for a relatively small loan. The procedure for asking for documents was disorganized. I had to go to my accountant and office manger to get documents several times when if they had told me up front what they needed it could have been done with one reply without having to make several separate inquiries each resulting in days and weeks of delays. So the 3 star ranking is based on 5 stars for Gary and a 1 for the underwriters.
Edward W.
Experience was quick and seamless
Experience was quick and seamless. Almost everything was done electronically. When I had a question, I was able to easily get ahold of someone for clarification.
Reynolds
Very simple and easy process
Very simple and easy process. From start to finish it was so simple.
Barb
Knowledgeable and stress free!
Christian was first and foremost very educated and current on his information which caught my attention when we were already sold on another company. He is trustworthy and made the process much less stressful. Took a bit long for final approval but that wasn’t a deal breaker. Not a minor transaction so time was not a bad thing. I plan to use Rocket for any future mortgage needs in the future.
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