Rocket Mortgage Review
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Reviews 16010 
Claudia Oaxaca
Friendly and knowledgeable people…
Friendly and knowledgeable people guided me through the process of purchasing a home.
MICHAEL TRINSKI
Our team was excellent
Our team was excellent
Marcia Moll
There was assistance whenever we needed…
There was assistance whenever we needed it. Staff were considerate and caring. They led us through the whole process.
Rebecca Bozzi
Dez was a great help!
Dez was awesome! She went above and beyond to give us the best deal available!
Kyle
Very helpful and understanding
Awesome team of people! Glad I reached out because without them we wouldn’t have been able to make our dream a reality!
Linda
Amy was super as was Marcellous.
Amy was super as was Marcellous. Getting the mortgage was very easy Thsnks
Deborah
Everyone was so easy to work with and…
Everyone was so easy to work with and really was invested in helping me
Gary Duckworth
Some of the things on the list are…
Some of the things on the list are redundant
Tiana F
Julie and Carlos was GREAT
Julie and Carlos was GREAT ! I switched to Rocket w/ Julie after she reached back out to me. They had me close in 1 week from switching and it was seamless. They kept me updated with changes and made the process stress free. I am extremely GRATEFUL to Julie for making that follow up call. The best decision I made in my entire process ! Thank you, again !
customer
Quit and easy everyone was so…
Quit and easy everyone was so helpful. Matt S is the best.
customerAndrew Smith
Tops
Great team all the time
Chris Whitley
I would need a commercial to brag on…
I would need a commercial to brag on what Rocket has done! They would hire me to the marketing team when I was done because of how great I would tell everyone that Rocket has been and continues to be! Hands down best company to use for any refinance, mortgage, or equity loan! Don’t bother looking anywhere else! The team here will do what’s best for you!
Sandra Gilles
Excellent Teamwork
The process was great and user friendly. The staff was very professional, knowledgeable. My questions were answered very quickly.
customer
Only dealt with one person
Only dealt with one person. The process was fast.their web site is easy to navigate. If I sent a text, email or called and left a message it was answered in a timely manner I.e 30 minutes or less. There were no hidden costs everything was exactly as we requested.
Kyle Smith
Best Customer Service in any industry!
Quick, responsive, and completely professional -- 5 stars! Kevin Bell responded within 24 hours on every question, not to mention prepared and presented pre-approval letter in less than a day. Other companies could learn a lot from this customer service -- and of course, you simply cannot beat the app.
customer
Everyone was awesome to work with and…
Everyone was awesome to work with and really took the time to help us though the process
Paul D Scott
Ms Kathryn could not have been more…
Ms Kathryn could not have been more helpful and made me feel extremely comfortable. Made the process very easy.
customer
Excellent communication
Excellent communication and we could see every step of the way.
Barbara
Streamlined
I enjoyed a streamlined, efficient mortgage application. there were no bumps and no dead ends.
Eric Washington
Nice and smooth
Nice and smooth, very proud
customer
Speed at which my loan request was…
Speed at which my loan request was done. Courteous individuals who worked with me.
Michelle Tweedell
Nick was amazing
Nick was amazing. He kept in contact with me the entire time. He was such a pleasure to work with.
Patti Roepke
Personal experience with Ameer was…
Personal experience with Ameer was wonderful. He kept us up to I date on all data.
Brian Bolstad
Brad Mcomie was the best.
Brad Mcomie was the best.
Jamie Doe
It was a good experience
It was a good experience. It was quick and everyone was professional. Thank you.
Terri
The good and the bad
Overall the experience was great and the employees were very helpful. Mena was very helpful throughout the entire process. We did get pretty delayed for an inspection of our garage. That process was very annoying. That team waited about 2 weeks to let us know the first report was not good enough. That held everything else up.
customer
Fast
Fast. Aggressive. Helpful. My rate was higher than expected with my 800 + credit score.
customer
KATE MINTZ
Starts with personnel. Kate who handled my loan was the true selling point for Rocket. She made all facets of the loan easy and understandable. She is a true asset to the Company.
customerj
Awesome experience
Awesome experience, process was easy
Sheila Salcido
Great team
The process was complicated due to our circumstances but the handle it great and did a wonderful job.
customer
Everyone I dealt with was extremely helpful, knowledgeable and patient.
Everyone I dealt with, especially Michael, was helpful, patient and knowledgeable. The process was smooth and relatively seamless.
Pauline Sanchez
Sammy was amazing and walked me all the…
Sammy was amazing and walked me all the way through
MS. SHIRLEY A CLEAVES
The professionalism was excellent and…
The professionalism was excellent and above reproach
customer
From my intial submit of application…
From my intial submit of application online… Till the end of process. Rocket Mortgage hands down is the best lender to be doing business with. Don’t waste your time at any Big Banks bafoons
Nick Mougis
Glenn Carreathers was excellent he…
Glenn Carreathers was excellent he walked me through my entire refinance and was available to help at all times. Thank you!
Gordon Megdall
The People where kind and patiant
The People where kind and patiant . Everything went smooth
customer
Very professional
Very professional, easy to work with.
customer
Communication
Communication
customer
Always does expeditiously and we’re…
Always does expeditiously and we’re please 👍
Debra Dufrene
Everyone we dealt with was…
Everyone we dealt with was knowledgeable and courteous. They were very efficient at getting things done in a timely manner which made the whole process go smoothly.
Renee Colson
Great communication!
Great communication!
customer
It was easy and comfortable
It was easy and comfortable. No hasstle at all.
Matthew Woods
To many hands in the pot
To many hands in the pot. We were asked repeatedly for duplicate information. My banker was asked repeatedly for duplicate information. Every time we spoke to someone, it was someone different who didn't seem to know what was going on. A lot of explaining things over and over. Our main contact overall did a good job.
customer
All of the representatives that I spoke…
All of the representatives that I spoke with gave excellent customer. All were knowledgeable, friendly, helpful and went over and above.
customer
Simple and easy
Simple and easy
customer
quick
quick, efficient and hassle free.
Koput
Dominic was wonderful to work with
Dominic was wonderful to work with, very friendly & knowledgeable!
Anonymous
Great experience!
All the people we worked with at Rocket Mortgage were on top of it. The communication was great and just an overall great experience.
DOUG
Quick and easy process
Quick and easy process
customer
Home loan
Great experience, made even easier to navigate with the helpful team that made our loan process a breeze.
Racheal & Michael Bergmann
Great Experience! Thanks Andra!
I would like to compliment Andra for all the hard work she put into getting our mortgage loan set for the review process. There were some questions and concerns we had about the loan terms and Andra remained professional in the way she addressed them. She was available even on weekends for questions which earned her the "above and beyond" rating in my book! After our loan was approved and passed to the next person, however, we did not get the same level of service. Despite this, I thought the overall experience was excellent mostly because of Andra. Thank you Andra!
Russ Morgan
Professional polite knowledgeable and…
Professional polite knowledgeable and quick follow up on any issues
customer Michael
Everyone at rocket mortgage was…
Everyone at rocket mortgage was extremely professional and very helpful and knowledgeable , every step of the way was terrific and very easy and best of all no stress . Thanks again to all that help me throughout the process.
customer
Service was great
Service was great, led by our LO - Joe Frey
Elizabeth Quigley
Every one was very friendly and patient…
Every one was very friendly and patient with me. It took me awhile to decide. But I am very happy we did it.
Tina Sellek
We are extremely satisfied with our…
We are extremely satisfied with our experience in the home equity loan process as it has been conducted with utmost professionalism, simplicity, and clarity. The entire procedure was executed swiftly and punctually, ensuring a seamless and efficient journey.
customer
Exceptional service
Swift responses, very helpful with the educational process and helping us to understand the pieces of information that we lacked knowledge of. Rocket Mortgage is very competitive and knocked the competition out of the park with some very high quality offers from the opponents. Rocket was able to hold true to their offers and closed with us within a couple weeks of working with them. We are very satisfied with our experience. We can now breathe a little more with the financial freedom from consolidation of our debts with Rocket.
Krystal Samuel
Amazing experience
Sam was amazing he made this entire process the best. It was overwhelming for me but that’s me in general and he was so calm I would recommend him for my loan process alway.
customer
Everything went very well with everyone…
Everything went very well with everyone I spoke to during the refinance 😁
Larry
Simple process and great communication…
Simple process and great communication all along the way.
Gary Berlinger
Had a great experience with Rocket
Had a great experience with Rocket. I recommend them highly. From start to finish they handle everything in a professional and friendly way. Thanks to Matthew.
customer
The entire process was very easy
The entire process was very easy
Phillip M Morris customer
The patience and professionalism of all…
The patience and professionalism of all of that handled this process for us was outstanding
customer
Most of what was discussed with the…
Most of what was discussed with the primary agent did not come pass in the manner discussed. Inspections that would not be necessary, were. Dollar amounts that were "fairly firm," were not in any way firm.
customer
Everything was handled professionally
Everything was handled professionally
Jack Conrad
Last minute request was challenging and…
Last minute request was challenging and could have been done weeks before
Richmond
Smooth Transaction
Very smooth and easy transaction! Im very happy with how everything went. Jeff was great and so was ashontae! Thank you again :)
customer
Easy!
The process was easy, explained very well, and the app was incredibly user friendly. Everyone involved in my mortgage process was communicative and answered any questions I had.
Cheryl
Everyone was knowledgeable and helpful
Everyone was knowledgeable and helpful. Thank you.
Will F.
Rocket Mortgage Delivers a Seamless Home Loan Experience
I recently used Rocket Mortgage for my home loan, and the experience was fantastic. The user-friendly interface made the application process a breeze. Efficient and transparent communication, along with competitive rates, set Rocket Mortgage apart. The closing process was smooth. Highly recommend for a hassle-free home loan journey!
Tami W
The process was quick and easy
The process was quick and easy. It took less than 30 days. Our loan agent was very knowledgeable and friendly. He was also very patient.
customer
They were great.....
They were great.....
Norma Chavex
Peace of mind Closing
Very thorough with everything there was to know and do for the process. Everyone involved was very helpful and knowledgeable.
Richard Jones
Team was great
Team was great
customer
Equtiy loan
Very Easy and done in a timely manner
James Ogle
Easy! Breezy!
Throughout the entire move, the representatives at Rocket Mortgage made the process flow very smoothly. Thanks so much.
Kristi
Rocket was amazing
Rocket was amazing, lots of texts and phone calls to keep me on track.
customer
Excellent very professional
Excellent very professional. I am very happy to be part of Rocket mortgage thank you.
susan Harned
We were kept up to date the whole time
We were kept up to date the whole time. We liked the fact that we could log into our account to check on progress at anytime. It was great having the closing in our own home. A very positive experience.
Deb
Peter Nutell- A great mortgage officer.
Peter Nutell- A great mortgage officer. Best of the best!
customer
Great process
Everything was smooth, quick, and very attentive. Rep answered questions quickly and reassured things will get taken care of in a timely matter.
BILLY PRINCE
everything went smooth and easy
everything went smooth and easy. very easy to contact and keep informed.
customer
Everyone was so professional and always…
Everyone was so professional and always willing to speak at anytime.
Ci
recently had Rocket Mortgage Delivers Speed and Efficiency, But Realtor's Gift Leaves Mixed Feelingsthe pleasure of using…
recently had the pleasure of using Rocket Mortgage for my home financing needs, and overall, the experience was excellent. From start to finish, the process was smooth, efficient, and impressively fast. The user-friendly interface made it easy to navigate, and the speed at which my application was processed exceeded my expectations. The streamlined approach to securing a mortgage through Rocket Mortgage is truly commendable. The platform's transparency and user-friendly design allowed me to stay informed at every step, and I appreciated the quick response times from the team. I can confidently say that Rocket Mortgage lives up to its reputation for providing a hassle-free and expedited mortgage application process. While I would have gladly given Rocket Mortgage a five-star rating, my experience was slightly marred by an unexpected incident related to my realtor. At the closing, I was presented with a gift from my realtor—a Tumblr with her contact information prominently displayed. While I understand and appreciate the gesture of a closing gift, I couldn't help but feel that the focus shifted from the joy of homeownership to promoting her services. It left me with mixed feelings, as I expected the gift to be a more personal and thoughtful token of congratulations rather than a marketing tool.
Sean and Darcy Eskridge
Great Experience with Rocket Mortgage
Our loan specialist was very helpful, knowledgeable, and quick to respond to our questions. We’re thankful for his support during the loan process.
Mike
Refinance made easy
Rocket was fast , efficient, informative and very streamlined in there entire process.
Clarissa Sargent
I had a great experience till the very…
I had a great experience till the very end and I was receiving calls from numerous people and my account was passed around the lawyer had to reach out more to get on same page costing me more money in lawyer’s fees for things that should been done buy one agent
customer
Appreciative
Thank you for all the professional assistance.
C L
Exceptional support from the best broker you could possibly want
I had a little understanding of how to go about selling a house to applying for a mortgage. For both of my processes I used Rocket Mortgages . I have no words to write here how exceptionally Mr Kamal Gurung helped me throughout the process. He is always there to answer my doubts to queries , dealt all kinds of stresses involved in getting me mortgage with patience. I thank you for your support, help, advice and assurance. I am very grateful to have you as my mortgage advisor will highly recommend you to all my friends and families. Thank you again for your excellent service !
james s.
everything was said and done inside of…very fast
everything was said and done inside of 2 weeks ...
Michelle
Equity loan
The process was very quick and easy.
customer
Great customer service and amazing rate :)
Great customer service and amazing rate :)
Ronald Bozzi
I’m very unhappy with being issued…
I’m very unhappy with being issued checks instead of electronic payments. It created a lot of issues for us. Not sure if we will go with Rocket on our next purchase. My Wife reached out to our agent a number of times after the closing with no response. Follow up is a courteous business act. We feel chewed up and spit out.
Liz Wallss
Yeah Andy
Andy Richey was so knowledgeable, helpful and patient.
Sue Keemer
Outstanding service and attention
Outstanding service and attention. You made the process easy
customer
Helpful and quick
Everyone at Rocket was extremely helpful. Any questions I had there was always someone there to answer quickly.
John T
Exceptional Effort by every department.
The team at Rocket did an outstanding job in getting my loan closed on time and with lightning speed. Each department went at Rocket speed to get it done as quickly as possible.
GUS KLEIN
The personal communication and customer…
The personal communication and customer service is Outstanding. My husband and I highly recommend Rocket mortgage.
Darla Wylie
Look no further
This was a great experience with Rocket mortgage. Customer service was above and beyond. Would highly recommend.
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