Quicken Loans Review
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Reviews 20083 
Kevin Wilson
Simple and smooth.
Simple and smooth.
Tony Saldivar
Masymas
It was easy enough to use and understand
Gina Weal
Outstanding service received by Kate!!!
Outstanding service received by Kate!!!
Anna
Ppl are nice n know what they’re doing
Tara vandyke very nice person knows everything she been doing
Robin
Quick, simple process
Tracy was very helpful and responsive. He made the process seamless. He was also very personable and pleasant to work with.
Teresa Adams
Dealing with a loved ones death
My husband passed away and I was not looking forward to notifying the mortgage lender because of fear of the unknown. What was experienced was so uplifting and that all my fears were unfounded. The representative saw my husband’s death certificate (I don’t know where, probably county registrar) and started all that was necessary was to label him deceased on the loan. What a relief. I cannot thank you enough for making this process so painless. There is a lot to be said about a large corporation that thinks about making the process of dealing of a loved one’s death so effortless. From the bottom of my heath thank you❣️
Johnny Roe
Pay bills
Quick, informative, easy, great 👍
Shelley
Great job from start to finish
Great job from start to finish! Communication was instantaneous, and always so thorough and helpful.
Gloria Russell
My process was seamless
My process was seamless, thanks to my great Agent Shum, she was very professional and patient with me. She made me so comfortable and was with me step of the way. She's a five Stars. Thank you Shum. Gloria Russell 😘
Joanna
My mortgage went up $215.00 due to…
My mortgage went up $215.00 due to property taxes. I did not have the $1814.00 required to keep my mortgage @ $1,600.00 which was already a struggle. I now have to go to Loan Depot and borrow money from my home equity. Quicken loans would not let me access the equity!
Betty Puelma
Great customer service and very…
Great customer service and very responsive.
Efrain Diaz
I was not prepared for it’
They shut says the they are going to send your information to many different companies the way you are prepare!!
Anthony McDonald
So far so good everything seems to be…
So far so good everything seems to be going well. Have had great customer service.
Penny
Great experieince
The loan officer and closing agent were very responsive and got us the best rate available. The entire process was so easy and stress free
Danny
Friendly and helpful service
Friendly and helpful service. .
Louis
Austin my rep is great very on top of…
Austin my rep is great very on top of things
Stacy
Quicken loans has been the best…
Quicken loans has been the best provider of my first and now second mortgage. Everything is very easy to understand, all forms and documents can be seen online and the process is very smooth. Furthermore, the agents that I have spoken with have been very knowledgeable, professional, and efficient.
Barry
Very responsive & Patient with me.
Very responsive & Patient with me.
Lisa
The people were very helpful.
The people were very helpful. They answered all. My questions.
customer
Too easy
Process is easy and very convenient and
Steven
Received a lot of choices for lenders…
Received a lot of choices for lenders and found the one with the best rate going.
Fred
It was very easy to understand the…
It was very easy to understand the process, they were very helpful and patient.
Erin
Quicken makes refinancing the easiest…
Quicken makes refinancing the easiest process! I highly recommend them!
Don Overpeck
Refinance
They made a mistake regarding bills to pay off. Luckily, I found it before it was too late. Other than that, it all went well.
Dean
You feel like the employees are your personal banker.
The people at Quicken are all so dedicated to their tasks. The attitude and service of everyone is commendable, the loan process was smooth and compitent from start to finish. I would recomment Quicken.
Terrence
My loan is not approved yet
My loan is not approved yet, but the application process was fast, if you have your xxxx together.
Eddie
review
Y’all were easy to work with.
Doug Taylor
Great mortgage company
We have worked with Quicken/Rocket on two different occasions and have been very pleased with their service both times. We would definitely recommend them!
Billy Harris
I was a bit hesitant
I was a bit hesitant, but it’s wonderful.
Kenneth Roof
Question Everything
1. Uploads I know I sent were not received, doubling the work I have to do. 2. I was asked to prove I did not have a loan... think about it! First year lawyers will tell you that a negative can't be proven! 3. The previous request was then removed without any indication... I just love wasting my time!
Bruce Weibel
Knowledgeable people
Knowledgeable people
Omar Clavijo Abril
What are you looking to do?
What are you looking to do? What are you looking to do? Access cash to pay down debtsAccess cash for an immediate needBuy a homeOther Back Access cash to pay down debtsAccess cash for an immediate needBuy a homeOther Back
Cathy
They have helped me through every rough…
They have helped me through every rough spot. I completely trust them. I thought I needed to remortgage and they say nay if it’s not in my best interest. So you can see why I trust them. If I have questions they are always there to help me.
Brian Anderson
Still some functionality that does not work well
Very difficult to link transactions to existing bills, some work fine others don't work at all .. If you have a financial company as your primary bank, it only updates every other day which makes it hard to determine your balances . Also, I basically look at it on Friday and not again until Tuesday and if there is a long weekend even longer as not much updates. It needs to be more efficient at updating accounts regularly . If I have to always go into my financial accounts to determine balances and transactions it defeats the purpose of Simplifi
Patricia Amarante
Online The world to us truly
Online! down arrow My husband and I are in a tight spot if we’re able to pay off are home we can down size and be able to retire we’re 77 and 71 are troubles will be behind us so I’m very excited to here about this. I will tell my husband in the morning he’s still working at this age to keep our home .And to pay off all our bills if would mean the world to us.I pray it all works out.Sincerely Patricia Amarante
Todd Ahrens
Great Team!
Our refinance process has been seamless and easy.
Joan Kirkland
Wont accept my stupid address to get…
Wont accept my stupid address to get further
Courtney Nicholson
Friendly
Friendly, informative, coherent, and factual...no hidden surprises...
Consumer
Fast and easy
Fast and easy
Carrie
I was a bit hesitant at first
I was a bit hesitant at first, but Sammy made my application process a snap! I was able to do electronic signatures and upload all of the needed files. Very efficient and friendly service.
Kristine Stylos
My Agents name is Matt and he has done…
My Agents name is Matt and he has done every thing to help me since I do not have a computer. It is an absolutely pleasure dealing with him he is such an asset to your company. I would certainly recommend him to all my friends.
Bobbie
your attitude will make or break a loan
its ok a little less talk this time
David
Easy and personable to work with.
Easy and personable to work with.
Pauline
Joseph was great
Joseph was great. He had so much patience especially when I was looking for the paperwork that he requested. Banks would not help me, but Joseph calmed me down. Thanks Joseph.
John Workentine
quick and easy
quick and easy
Carrie
Diana has made this process very easy!
Diana has made this process very easy!
Troy
Fast
Fas easy to do
GLENN/TYRONE LLOYD
Very Helpful and Professional
The agent I spoke with was very helpful and professional. I appreciated the patient manner in which she helped me address my concerns and her suggestions around what my options were. Great experience and thank you.
George Carlisle
Easiest mortgage process we ever experienced.
All of the contact that I’ve dealt with so far throughout this process has been very helpful and kept us well informed about the process. That means a lot to us as this kind of thing is really a big deal us and it helps when your able to have knowledgeable people working with you.
Louie
Great experience,very friendly and help…
Great experience,very friendly and help and can feel a sense of comfort,knowing that you are in good hands
Donna DeSantis
My contact person was knowledgeable and…
My contact person was knowledgeable and was able to make the process easy for us.
CJ
Great customer service and a quick and…
Great customer service and a quick and easy process
joy
excellent service
roberto was great helping me
Rebecca
Your Banker
Your Banker - Tiffany Barcham
Harold R Gillespie
Quick responses
Working with Ashley Amster made the process go much smoother. She went through the required items step by step and was very patient.
Robert
Pleasantly surprised
It started with just a quick online search but after talking to a representative and having a very professional and understanding conversation about the situation things progressed easily into an actual commitment. The help throughout was and is exceptional.
DrHodez
Matt Kohl is Top Notch
Matt Kohl is the reason we made our final decision to work with Rocket Mortgage. He is knowledgeable, quick to respond and because his level customer service is awesome it made our decision to to work with an on-line mortgage company much easier.
Marijo
They are very polite and very helpful
They are very polite and very helpful
Scott
Happy with this service
Lending representative Trevecia and Jessica have done a great job
Marsha Anderson
They have not helped me with anything…
They have not helped me with anything they turned me down on a loan
Bob
Your representativeSebastian Rivera
Your representative, Sebastian Rivera, was great; very efficient, knowledgeable and responsive. He was on top of everything in a timely manner.
Larry Fillingham
The people involved where friendly and…
The people involved where friendly and helpful. They all answered questions when I needed more information.
Lori
Team was very supportive through the…
Team was very supportive through the application process
Rose
My banker tAlan was very knowledgeable…
My banker tAlan was very knowledgeable and a good communicator. He was thorough and patient. He always kept me in the loop.
Scott Maurer
Fishing Expedition Marketing
Their contact to me said they have a "We've tailored a refinance option SPECIFICALLY with you (me) in mind." When in reality it is just a fishing expedition looking for me to fill out a questionnaire for a new mortgage loan.
Patrick Rowe
Representative was very knowledgeable
Representative was very knowledgeable, professional and helpful. He explained everything in detail and took care of most of the paperwork. I felt secure that this was being handled well.
Miles Family
Our experience with Rocket Mortgage has…
Our experience with Rocket Mortgage has been an awesome. We received great customer service from Josh Howard. Josh was patient, knowledgeable, helpful, answered our questions. We were unable to access your system for a few days while on vacation, and Josh reached out to us once the system was back up. Once we obtained access the system was easy to navigate. This has been the easiest mortgage process we have had. Thank you Josh and Rocket Mortgage. Best regards.
Alice Saunders
I was pleased with the way I was treated
I was pleased with the way I was treated
Darrien
Very straightforward and easy
Very straightforward and easy
Tamra Sherman
Nice and helpful
The people were really nice and helpful
G. H.
Very Professional
Very Professional. Very Easy to Speak With
Eric Lindblade, Jr.
Leah is a pleasure to work with
Leah is a pleasure to work with. The underwriters ask some irrelevant questions, such as wanting details on my flood insurance, when I am not required to have flood insurance, and my home insurance had already been found to be adequate. When I rejected the first loan percentage, Quicken came back with a lower figure, so don’t be afraid to negotiate.
Cathy Gibbs
Very fast process
Very fast process
David
It was easy and Zak adams was great
It was easy and Zak adams was great
Stephen Harrell
Quick and easy!!
Quick and easy!!
Jeremy
Very good at meeting you where you are at in your understanding of the loan process
We were helped by Saint Kim. He was very attentive, listened to our concerns and questions without over explaining. He allowed us time to come up with questions leave us the feeling of control in the process and he was simply our guide. Customer centric attitude providing options that made sense and to the point.
Bindhu
Fast,courteous and knowledgeable.
Fast,courteous and knowledgeable.
Audra
I helped my Mom do a re-fi with Quicken…
I helped my Mom do a re-fi with Quicken Loans a year or so ago. It was the easiest re-fi I’d ever seen, upload documents and done. When I decided to buy a house I immediately went online to Quicken loans for a mortgage. The process was quick & easy, all of the people knowledgeable and super nice (thanks Nikki!!). I recommend Quicken Loans Rocket Mortgage to everyone!!
Laura
Refi
Staff, interest rate, previous experience working with quickens and rocket
Krystal Gross
Everytime I answer the questions asked…
Everytime I answer the questions asked when applying I get turned down
Cathy B
Great customer service!!
Great customer service!!
brandon brooks
Quick and easy. Loan rep was wonderful
Everything was easy and upfront no hidden fees
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