Quicken Loans Review
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Reviews 20207 
BRANDI BRILLA
Everything was easy and communication…
Everything was easy and communication was perfect. Start to finish took less than two weeks for our cash out refinance.
Renee Holme
Gordon was efficient
Gordon was efficient, knowledgeable and friendly.
Audrey
Very easy process
Very easy process. Quick answers and service. People very personable.
Charles Duggan
Super customer service and Understood my needs
Eddy Harvey was very knowledge worthy in the services of the company. He was kind, and a no-pressure Loan Servicing manager. Should I need anything in the future, I will contact him. He is the first loan manager that understood my situation and actually listened to my needs instead of just making the numbers! Bravo!
Stephanie
The process was easy and smooth
The process was very easy, straightforward and smooth. Everything was completed electronic on your own timing.
Douglas
Very professional
Very professional
Ruben
They were vert patient in helping me…
They were vert patient in helping me make the right decision on my loan. They helped me pick the loan I could afford, overall very happy.
Stephen Sarna
I have been with rocket/quicken loans…
I have been with rocket/quicken loans for a considerably long time. From day one, the experience has exceeded any of my expectations. I feel that I am in good hands, and I feel that your corporate culture is actually a caring one when it comes to its customers. This is a rarity in today's age of cold financial institutions. I will always be loyal to this company and I will always recommend them highly to anyone including family, friends, and loved ones. I may not be the wealthiest of clients, but I can assure you that I am most certainly the most loyal. Keep up the great work and don't change!
Greta
Very pleasant experience
Very pleasant experience
David
I spoke with Don Grabow and he made…
I spoke with Don Grabow and he made things easy to get started with the process as well as follow up. So far the experience has been great.
customer
Very easy process
Very easy process
David
Looking for a little got alot
Looking for a little got alot
STEPHEN
Ease of Closing
Notary was on time, personable, knowledgable, and swift
David
great service
great service
GLENNIS A WALTER
The process star out smooth the end was…
The process star out smooth the end was terrible, it took almost 3 weeks to verified my employment not acceptable
Thomas
Super fast and easy process
Super fast and easy process, the website was easy to use
Ryan
Expect to get a lot of calls from many people
Unfortunately they give your number out to so many lenders so you get blown up by people all day for weeks.
Ray
Mina Hanna was very experienced in very…
Mina Hanna was very experienced in very professional knew what he was doing and it was a pleasure to work with him and also thought the experience was very smooth
Donna
Easy to use and get a loan
Easy to use and get a loan. Good interest rate. Quick.
PAULA TYREE
Quick service
The easiness
Katherine
Rocket Mortgage was very upfront about…
Rocket Mortgage was very upfront about everything that was going on, gave me several options, and gave me the complete story for the loan.
Cecil Veley Sr.
Ever one is very friendly and and will walk you through everything
Every one is very friendly and will walk you through ever step by step
TC
Took a lot longer than was told
Took a lot longer than was told. Also kept asking for the same documents several times.
IVINS IVINS
Hopeful and appreciate ed
Hopeful and appreciate ed
Gene Waite
A great job great company takes care…
A great job great company takes care of customer I would tell everyone about this is a Great company
Victor M Cartagena Jr
I felt like the process took way too…
I felt like the process took way too long for the type of loan that was being processed. We had to make payments to avoid late fees. The delay caused our payoffs to be incorrect.
Mark Heinemann
Easy
Easy, simple, quick.
Paul
Loan still in progress please send…
Loan still in progress please send after complete.
Brenda
The loan process was fairly easy and…
The loan process was fairly easy and didn't take very long to get approved.
Syed Raza
My experience is ok, but process to slow
My experience is ok, but your prossces is to slow.
Garth
Great Experience
My Client Care Specialist has done a great job in putting this loan together for me.
Jeff
Professional
Professional, quick and easy
Yvonne
Twas fast and easy after I realized
Twas fast and easy after I realized Everything was automatic...no interactions verbally....but professional
BANNON LUNDY
Dedication of team members.
Dedication of team members.
jimmy adams
Quick response with pleasant attitude.
Quick response with pleasant attitude.
Sandra Vincent
They are great and they have a good…
They are great and they have a good deal with them and they know how to treat people.
Keshundra Green
Doing well by offering I think that the…
Doing well by offering I think that the plan is nice to receive a loan I realli needed a loan
Eric Whitaker
First time to use quicken loans
First time to use quicken loans
Janet Reagan
I have been with Quicken for at least13 years …
I have been with Quicken for at least 13 years and like to company very much.
Michael McDonnell
Adding loan relief to large amounts
Adding loan relief to large amounts In responce to Home value ie loan of Valuable 1M to 4M
Juan Crespo
Looking for $5000.00to pay of some…
Looking for $5000.00to pay of some emergency bills. Expecting a large settlement from a car accident. Should be here in a few weeks. Will be able to pay off real soon
kim donahue
I like the speed in which I was…
I like the speed in which I was contacted back, but I am not real happy with the underwriting department. They have had me doing more paperwork submission on my pension that my deceased husband left me. I was able to borrow 4 times the amount that I am borrowing from Rocket Mortgage on my house that I purchased without the extra verification that Rocket Mortgage has insisted on.
Mike
Professional and helpful.
Professional and helpful.
Robert
Very helpful.
Prompt response and good follow up. Helped me with the questions in a timely message thanks.
Catherine
The person who handled my loan request…
The person who handled my loan request was great. He listened to what I had in mind and then did the work to make it happen. I was not overrun with paperwork which was a pleasant experience. I can see why he is a highly praised agent.
Lewis
Ryan Jackson was helpful through the…
Ryan Jackson was helpful through the whole process. Made our experience Great. Thanks Ryan!
Raymond
Very knowledgeable people and great to…
Very knowledgeable people and great to work with. Rudy made the process very easy and quick.
David C Hjalmquist
The people I dealt with were great!
The people I dealt with were great!
Paul
Jesse my loan officer was amazing
Jesse my loan officer was amazing. He walked me through everything and explained how it all works. Great service
Jeffrey West
Everything is good
Well I don't know I havnt seen % rate yet
Roberta
I have had a long standing relationship…
I have had a long standing relationship with the Rocket/Quicken companies. I appreciate their professionalism and interest in their clients. They have always gone the extra mile for me and I am forever grateful.
Ted
Very friendly
Very friendly, Respectful and knowledgeable Not pushy!!
Jeffrey
Treated me great!
Treated me great!
David A. Owen
I have a mortgage with you on another home
I have a mortgage with you on another property
Kim
Ease and simplicity
The process was very easy and simple.
Marilyn
Quick and loans quick and reliable
I have Work with this group before and it’s always fast reliable and trustworthy
Lori
I enjoyed the fast service and the…
I enjoyed the fast service and the knowledge and courtesy of my loan officer. Very pleased.
Rick
Jarid was very helpful and answered all…
Jarid was very helpful and answered all my questions. It was easy and hassle free.
Keith M Flanagan
Customer Support
It is very easy to work with the staff at Quicken Loans. They are friendly, knowledgeable, and helpful. This is the third refinance to get lower interest rates and they worked tirelessly to get e the best rate possible.
Bobby Farnsworth
Not sure if I qualify confused
Not sure if I qualify confused
Stacey
This was a big decision for me to make…
This was a big decision for me to make and Quicken Loans made this process so simple. The loan officer was absolutely professional and I felt no pressure at all while making this decision. Thank you.
William Pino
Treated very well
Treated very well
Taraina
I feel like I am being taken care of…
I feel like I am being taken care of and appreciated. Tiffany Jackson is the best!
Jason
My loan team is amazing and constantly…
My loan team is amazing and constantly engaged with me
William
Very professional and helpful in…
Very professional and helpful in getting things done. Always ready to answer any questions we had. Made it easy to get things done quickly.
Martha peralta
Resolved fasting on time
Resolved fasting on time
karl
Clear Concise Compent
Was easy during the application process, liked getting down to the details and making sure everything was okay before we proceeded
Patricia
Representative was knowledgeable and…
Representative was knowledgeable and process was extremely easy.
customer
Great 👍 service and wonderful company…
Great 👍 service and wonderful company will recommend all friends 🧡
customer
Streamlined
Streamlined
Terance
clear and professional
the process of handling the loan request went very smooth, done by representatives that were very professional and responded to any question that I had very quickly
James
All questions was answered
All questions was answered, the being able to doc sign was helpful. We have been part of Quicken for our last two home purchases.
Sherrie F
Nick was awesome
Nick was awesome! Kept me informed each step. Was always knowledgeable about what was going on. Enjoyed his personality! Did not accept loan with no fault of Nick. Will use Rocket Mortgage for future.
Denny
Everything was explained and was easy…
Everything was explained and was easy to do and understand. Very courteous and polite. No problems at all !!!
Janet
Easy process
Easy process
Ntembeko
Knowlegeable about the product.
Knowlegeable about the product.
HAKEEM JONES
Nice
Easy too use and great way to refinance and they able to help when other place giving me the run around
Candy
The agent
The agent who I spoke with, Bryce Bradshaw, was very helpful. Bryce answered all my questions and made me feel at ease.
Stephen
Worth the effort
Everything was easy and everyone a pleasure to work with!!!
Jack Metz
Very good service
Very good service
James
Chris is knowledgeable and a great help…
Chris is knowledgeable and a great help to me navigating the site and gathering info needed. He has been patient and I appreciate him very much. James Brooks
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