Quicken Loans Review
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Reviews 19662 
Timothy
Very good experience.
Very good experience.
Rob
Easy Cheesy
Very easy and positive experience.
Diane Horn Whitaker
Great the agent Austin Neumann
Great the agent Austin Neumann, phenomenal. He knows his stuff. Really appreciate listing everything I need and was so pleasant. Thanks Diane
S. Harris
I liked that the process was pretty…
I liked that the process was pretty easy. I do not like the rate I have on a refinance loan. Almost 12% seems ridiculous. Granted I didn’t have to except it but I am trying to take care of a few things. Also why is it a refinance instead of a loan on equity. Even with the rates being as hi as they are today this seems a bit much. Also seems hi seeing how I have two house mortgages with Quicken Loans. So much for return business perks.
Jodi
Justin (our rep.) did an awesome job
Justin (our rep.) did an awesome job! He is very personable and easy to talk to. When I ask questions he doesn’t make me feel inferior!! We are very impressed!!
peggy
Professional of staff
The gentleman, Mike was very polite and patient with me. He didn't seem to mind that I was having some computer problems. He made the process less stressful for me
Mark West
Knowledge
Knowledge, speed, and great follow up
Aylin
Home equity loan
First time doing a home equity loan. My loan officer, Joshua, answered all the questions I had and ensured my home equity loan was processed as smoothly as possible. He also walked me through over the phone as I was going through what I needed to make sure everything was good. The loan process did not take as long as I expected and was quick and easy. Rocket Mortgage
William McKenzie
Have delt with Quicken/Rocket for…
Have delt with Quicken/Rocket for several years,,,always seem to have deep concern for me,,courteous,,friendly,,ķnowledgable,,seem to go out of their way to help.....
Tish
Carolyn has done so much to help us
Carolyn has done so much to help us. I really appreciate her work on our behalf.
Patti Maloney
Rocket Mortgage has a great team who…
Rocket Mortgage has a great team who are easy and friendly to work with. This is my third loan with them. I highly recommend.
Charles Potter
Good and getting better
This is my fourth financing process with Quicken, and it is obvious that the company takes customer service seriously and making constant improvements.
customer
Rocket Mortgage
My Mortgage lender, Danielle Martinez is the absolute best. She's patient, empathetic, and professional. Great compay!
carl reiss
Did the dance
Did the dance, rate quote was great, very personable but the bottom line was they were just a bank ( not able to connect the dots).
Lawrence Grandison
The company seems to have…
The company seems to have representatives that are experts in providing sound advice on loans. At least, that has been my experience to date.
Sue Beltz
Everything was handled really well.
Everything was handled really well.
Charles Frugia
I have used quicken loans in the past
I have used quicken loans in the past, and one thing that stands out with me about Quicken loans is when I make a call, I get someone to talk to me almost immediately. Anybody else you always receive? Due to high call volume we are unable to answer your call at this time. That drives me crazy.
Ermilo Cano
VERY FAST THEY KNEW WHAT I NEED DONE.
VERY FAST THEY KNEW WHAT I NEED DONE.
Steve
I'm still in the process
I'm still in the process, but I have been impressed with the ease and communication to date
NELLIE HOLLOWAY-MIXON
It was a quick application system.
It was a quick application system.
Kasey Bowen
Smooth easy process.
Smooth easy process.
Matthew Todd
The quickness of the process was both a…
The quickness of the process was both a benefit and a failure. We received funds quickly, but the funds were not dispersed to the areas we wanted.
Richard
Great team executed everything that's…
Great team executed everything that's why we use them Great job
michelle kulp
Refinance
People were very friendly, knowledgeble and very efficient. Was very satified. Refinancing was done in a quick manner.
Tony Freeland
Outstanding!!!
Things are moving quicker than expected. You are doing a great job. Keep up the amazing work you are doing.
Joe Graham
rachel Rocket excellent
rachel Rocket excellent
Barbara Wingate
The quickest re-fi we have ever done
The quickest re-fi we have ever done. From start to finish 3 weeks. Great staff thank you John.
Tameka Walls
Super Professional Experience
John Rovie has been a great representative and I appreciate his expertise and guidance in this process.
Ashley
Rockett Morgage has been with us every…
Rockett Morgage has been with us every step of the way specifically Brendan Hamilton has been an amazing partner in this process available whenever I needed to speak to him ask a question or bring up an issue. The closing team navigated a scheduling issue, and I look forward to the closing date with great anticipation.
ERIC OHEMENG
The entire Rocket team was very helpful.
The entire Rocket team was very helpful.
JOAN ESPOSITO
Allen was wonderful
Allen was wonderful. Allen and his team were excellent. I would refer Rocket Mortgage to everyone seeking a mortgage.
PATRICK MCFARLAND
Quick and easy
From the time we talked to Dana Mason until our settlement date our refinance was smooth and painless. She’s knowledgeable and friendly and genuinely had our best interests at heart. Her communications and explanations of the next steps were impressive! She’s an asset to your company!!!
DONNA DONAHOE
Thumbs up for Rocket Mortgare!
All questions were answered and the service was awesome. Very happy with the results.
TRACEY WILLIAMS
The quick efficient process
The quick efficient process, online document submission, flexibility in location for closing.
JANE ELLIS
I loved my experience from the time I…
I loved my experience from the time I called rocket to the time I closed! It was so easy, professional, and patient and courteous from all representatives I dealt with! I would forever use them again and again! I have already referred family and friends as well!
MARIA GUTIERREZ
Heather was extraordinarily pleasant and assiduous! Benny worked so hard 2 help us. Travis quickly responded to all of our questions
Heather was such a pleasure! She remained assiduous and patient. Benny was always available and always helped us. Travis was excellent at helping us with all of our strenuous - but very necessary- documents.
Shawn, Cleveland
Thank you!
From start to finish, working with Rocket Mortgage was fantastic. They were so kind, knowledgeable and responsive to my many questions. I am very grateful to the team for their professionalism and knowledge. As a first time home buyer, I am very grateful to have had the individuals I worked with. Special shout out to Ben Dunn, who answered questions and took calls at all hours of the day throughout the entire home buying process. I can’t thank him enough for all of his assistance and support. Would - and have - recommended Rocket Mortgage to my friends.
SHANNON SIDDALL
This is my 2nd time working with them…
This is my 2nd time working with them they extremely issue to deal with the process is quick and very friendly people my loan officer was ready to work with.
EDWARD MITCHELL
It was quick and easy
It was quick and easy. Everyone that worked with me was informed and helpful.
Sylvia Hooks
You may be shaky when you start, but Rocket Mortgage immediately puts you at ease.
The employees at Rocket Mortgage are very interested in our needs and go over several options of the choices we could make to get financial help. This is my third mortgage with them and I have never been let down.
KENNETH PERKINS
Excellent service and smooth process customer service from the…
Excellent customer service from the whole team. 😊😊😊😊😊. Quick and smooth and great banker.
PATRICK EASTERLING
They never ever screwed up!
They never ever screwed up!! if l was gay l would be dating Oliver, and since l'm straight, can you ask Katya if she into fat guys in their seventies? I'd offer my Hawaiian condo, but after my wife finds out I'll be pushing a shopping cart in an dirty alley in Vegas, if l'm lucky! Seriously, they did fine, the few minor gliches in the online 'click here' stuff were quickly dealt with, and my usual mental confusion and inability to grasp mathematics were politely accommodated by real professionals.
TRAVIS SHIELDS
Everyone was great
Everyone was great. Very fast and efficient group! Thanks
BRYAN HOIE
I had a great experience with Rockit…
I had a great experience with Rockit Mortgage. Everyone was very courteous and helpful.All paperwork was handled quick and professional.
ARKADY MELKONIAN
Nice
Nice, quick! You mean business!!👍👏🏼
MARV KING
The Rocket Team was very professional…
The Rocket Team was very professional and contaced us about the right amount, where the Rocket Mortgage app/website did the rest. A good combination!
Michael Dunn
The entire process was simple and…
The entire process was simple and awesome, I have nothing but praise. The only minor issue I had was after closing when the checks were mailed to me to pay my lenders. I mailed the checks immediately, but some of them were very slow to process through the mail. I actually had late fees assessed to my accounts and late payment reports were applied.
ANTHONY MILAND
ALL OF THE PEOPLE I WORKED WITH WERE…
ALL OF THE PEOPLE I WORKED WITH WERE FANTASTIC. PROFESSIONAL, FRIENDLY AND CARING ABOUT ME... OVER THE 8 DAY EVENT. ESPECIALLY MY INITIAL PERSON WHAT A GREAT MAN HE WAS AN IS. MR. DAVID MANDERFIELD. SO DAM INTELIGENT AND FRIENDLY, KIND AND SO VERY HELPFUL. THANKS DAVID. !!!!!+
LAURENCE SCHULTZ
Rocket morgage make it easy for me to…
Rocket morgage make it easy for me to apply for a loan and find the house i want.
Yvonne Lorenzo
Brian was very helpful and always…
Brian was very helpful and always available for questions. The process was super easy and very fast. The only issue I have is with your method of paying off debt. Paying through sending a check as opposed to digital payments made the process much more difficult. I am still trying to have payments applied to a few of my accounts and they received their checks back on January 27-30. I sent payments certified mail so I was able to track receipt. I have wasted several hours and days on the phone trying to get these resolved. They all explain that mailed in checks take much longer to process. Meanwhile due dates are passed for payment. Very frustrating. Why do you use such an antiquated system in this digital world?
MARLON RAMPERSAD
Real Talk
I went through offers on 5 houses that I was either outbid on, or something else fell thru and for the final house, every member from Rocket Mortgage, thru the process was straightforward, simple and very helpful from start to finish. I moved over to Rocket Mortage from another loan company. Rocket Mortgage explained every piece of the process, walked me through it without complications, and stayed in contact throughout. I would say, if you want a smooth, uncomplicated transaction, contact Rocket Mortgage now, professionalism bar none!!!
JOSEPH MALONEY
Rocket Mortgage App actually works great
Your mortgage/refi app is unlike most other apps. Yours works and it’s easy to use
PATRICIA HESS
Everyone I worked with was very…courteous and helpful.
Everyone I worked with was very courteous and helpful; any questions I had were answered quickly. Process moved along very smoothly and I was kept well informed. I highly recommend Rocket Mortgage!
ELIZABETH T.
The team was amazing
The team was efficient, professional and friendly. Easiest process I’ve ever done.
Craig
Easiest refinance I ever done.Upfront…
Easiest refinance I ever done.Upfront about terms,cost,fees and mortgage.
Rebecca McGowan
Danny Blake fantastic agent
Danny Blake fantastic agent. Very helpful. Highly recommend him to a friend of my. Great guy to work with.
GARY MICHAEL
Very nice people
Very good to work with
Susan Stachelski
Alisa…. always helpful!!
Working with Alisa is always informative and fun. She will always respond quickly and answer questions anytime. She is always ready to help!! I would have given five stars but the closing specialist wasn’t Alisa. Alisa even helped us at closing via phone! Thank You Alisa!!
DOUGLAS MILDER
All personnel were very professional
All personnel were very professional, knowledgeable, friendly, helpfull & easy to communicate with.
MARK STEWART
Easy yet very satisfying
Everyone associated with my loan from start to finish was professional courteous and knowledgeable. It was an easy yet satisfying experience. Thank you
Corliss Davis
Rocking Rocket
The ease of the process and Garrett Nicholas being knowledgeable, personable not to mention professional!
JOSEPHINE ZACK
what i dislike is they issue checks for…
what i dislike is they issue checks for me to send to my credit cards & i have to depend on the mail & they still haven't gotten the checks.
Colleen
Knowledgeable
Knowledgeable, patient, informative loan officers, and all assistance, that provide help and information to get a smooth loan approved and closed in a timely manner. I highly recommend Rocket Mortgage!
IDA SOLOMON
Knowledgeable helpful
Knowledgeable helpful
CHARLIE COLON
Roger Hernandez Super
The broker Roger Hernandez couldn't be any better he is super,the rest of the team also good i give him A++++++
WAYNE BAILEY
From the first day I made contact with…
From the first day I made contact with Deidre Newman and the rest of the crew, it was on point. I appreciate Deidre for her effort and guidance in securing the loan.
Stacey Bozeman
So convenient and efficient
So convenient and efficient! Friendly and helpful through the process.
KENNETH SMITH JR
Outstanding customer service
Allen McKinney was great! Answered all my questions and very courteous. Thank you very much.
KAREN A DURAND
Very very nice to work with
Very very nice to work with
Max
Awesome experience great bank to have…
Awesome experience great bank to have mortgage with whole team at Rocket is really professional and on time even working through weekends highly recommend other banks charged more fees where rocket gave better rate and less fees
Edward Nichols
fast great easy simple
fast great easy simple
Cynthia Dabney
Agents were knowledgeable and were…
Agents were knowledgeable and were always available. They were sensitive of my concerns.
CHRISTINA BANARES
Best rates in town!
Best rates in town!! Everyone was very knowledgeable and helpful. Rates were the best we could’ve achieve during a hard time with mortgage rates.
JULIUS BLEDSOE
Excellent online application process…
Excellent online application process with assistance to help you navigate through the application. Information about your next steps and what was required to complete the application.
Deborah Merritt
Professional and expeditious
The process was handled in a very professional and expeditious manner. Everyone that I had contact with was very patient and thorough in explaining each step as I went through the process.
Sam
I have had no issues.
I have had no issues.
EDWARD SNYDER
Very helpful
everything was great and went smooth
DEBRA SMITH
Easy & pleasant to work with…
Easy & pleasant to work with representatives
JAMES
Rocket Mortgage was excellent
Rocket Mortgage was excellent. The title company that Rocket mortgage used was a bit problematic. Everyone was helpful and a bad situation with the Title company was finally worked out.
S. Carty
My experience with Rocket Mtg.
My agent, Diane Wilkoff, made the experience especially pleasant with her knowledge, patience and going above and beyond. I definitely recommend Rocket Mortgage because of her and the other agents I had the pleasure of dealing with.
Scott Reynolds
Simply the Best !
From start to finish the people I talked were so nice . They answered any questions I had . Would recommend the Rocket team to everyone ! Just can't say enough !!
ENMAR MAHDI
The best experience
The best experience
Kathy Teal
Great people
Great people. Quick process. Very responsive.
ANGELIQUE FARLEY
Super pleased with how efficiently they…
Super pleased with how efficiently they closed our loan. Our mortgage consultant and everyone involved went above and beyond
Javier Lozano
Natalie manders was the best she help…
Natalie manders was the best she help every step of the way would recommend
Philip
Pushy
I felt rushed, representative was a little pushy to get me to close. Or even commit! Support staff gave me incorrect information multiple times. Not a horrible experience, but not the best. I might or might not use them again in the future.
Rita Nietz
The people from Rocket Mortgage were…
The people from Rocket Mortgage were friendly, patient, and dedicated to helping us every step of the way through the entire refinance process... they answered every question and worked with and for us! I highly recommend Rocket Mortgage and will use them again in the future.
CAROL ROBINSON
The professionalism.
The professionalism.
JENNIFER PROVENCE
The Loan officer was fantastic
The Loan officer was fantastic. But once the process started, it got for closing, it got clunky. I was having to chase both parties to get them to meet the closing date. My closing date was pushed twice because of Rocket. I also had to pay an extra payment on my loan because they couldn't meet the first deadline.
MICHELE TOMLAK
Mary was amazing!!
Mary was amazing!!
RICHARD FINLEY
Rocket Mortgage was very helpful and…
Rocket Mortgage was very helpful and easy to work with
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