AmeriSave Review
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Reviews 15969 
Steven Stringer
Tyler and Kristin were great !!
Tyler and Kristin were great !!
Mike Wilson
Amerisave complaint and dissatisfaction.
The application process went well. Had a problem getting the correct payoff on our credit card accounts. Was charged additional fees after we signed the closing documents.
Shawnett H.
Thank you Cathy…
Thank you Cathy for making this as smooth as possible. It was a chaotic ride but we made it!!
THEODORE MADINGOU
The help from Keith and Katie
The help from Keith and Katie
George Mcfarland
everybody was very helpful with my loan…
everybody was very helpful with my loan and explained everything where L under lt. Thank you very much George McFarland
Jerry Treadaway
AmeriSave is the best they were nice and quick and honest and they got me approved...love the ppl
Ppl were nice and understanding and on top of there job and they were quick and most important honest
Ronnie Weems
My experience was OK
My experience was OK. Got the job done. Didn't always agree with waiting times. But overall everybody did what they were suppose to in order to move the loan to the finish line.
PENNY CHRISMAN
Very professional and incredibly prompt!
Very professional and incredibly prompt!
Colleen Burroughs
The final price to pay back the loan…
The final price to pay back the loan kept changing. When I had some questions I could not get any one to answer or call me back. In the end everything turned out okay.
NJ
Mortgage Loan
AmeriSave representatives are very personable, knowledgeable, and efficient. They made the process easy and timely. Thank You!!
JC
Great service and communication!
Great service and communication!
Amy
Helpful representatives
Helpful representatives, kind and efficient process
Duane
2nd Mortgage Application - DAJ
Overall, I liked the fact that it got completed. A process (approval or disapproval) took an entire month and there were too many organizational levels of authority to get the final approval. All of this even after I’ve had my first mortgage with Amerisave for 5 years and the information being requested should have already been in my Amerisave file.
Rhonda Blackwell
Everyone was timely and responsive
Everyone was timely and responsive. Michael was great to talk to as the first contact I had.
Joseph Kusterle
Every thing went smooth without a hitch.
Every thing went smooth without a hitch.
Zachary Mcmillan
Everyone I worked with was great and…
Everyone I worked with was great and very helpful. I never felt pressured and everyone was very communicative.
Maxine Jackson-Walker
Glad to see professionalism is still alive!
The time spent with me making sure I understood every detail. The professionalism was excellent. Karla was super. Antwan started me off and then I passed on to Karla. They both was kind, patient as well as professional. I would definitely recommend your company or use you again. Thanks so much.
Fazileta Yusuf-Clarke
Highly efficient
The availability of Jeff Jackson to answer questions and the speed of the process overall. Also he was true to his word of beating another competitor’s offer.
Charles Gant
Mr Apenbrinck
Mr Apenbrinck
Gayle
Keith Rodgers needs a raise--he is that good!
The only person I worked with was Keith Rodgers, the loan processor. He was fantastic. Responsive, cleared up all issues AmeriSave threw at me and even assisted me during his vacation! For that reason alone, I will recommend anyone looking for a mortgage or refinance to contact and work with Keith Rodgers.
Donald Muir
Great Experience
I felt like. I was a valuable client from day one. Met many great people in the process. Happy with the results. Thanks Don
Kelly Mccamey
Nice people to work with
I am not completely thrilled but I think I can rest at night knowing my debts are paid.
Dannel Flanagin
This loan took a month to complete when…
This loan took a month to complete when I was originally told 2-3 weeks. Blake was very pleasant to work with and then I was transfered to Adam. That was not pleasant. Repetitive information sent, poor people skills.
Chuck Wheeler
Great customer service
The agent and processor were great, they knew what they were doing and how to get it done fast. We closed in lest than two weeks. It was a great experience and I highly recommend AmeriSave!
Rob N
Communication and ease of process
Communication and ease of process
Bobijo Truitt
Thank you
Thank you! I appreciate your promptness
William Buster
Moved thru process easily
Moved thru process easily. Helpful when I had questions.
Pauline Pelton
The Mortgage team we worked with was…VERY PROMPT AND PROFESSIONAL
The Mortgage team we worked with was very quick and professional. Team was wonderful and courteous and quick to respond with any questions or concerns that arose>
June Price
Patients
Patients, understanding.
Patrick Curran
Simply Amazing Experience with AmeriSave
From start to finish, the process of acquiring a HELoan through AmeriSave was an efficient and stress free experience. I cannot begin to express my gratitude enough to both Jeff Walker (Servicer) and Syvelle Enriquez (Processor) for their exemplary work ethic, performance and communication throughout the entire process!!! To say they were rock stars would honestly be underselling it .... Just stellar people who just care about their customers. I highly recommend AmeriSave for your mortgage needs .... No disappointment to be found here!! A++
Cleonel Alexis
Great experience
Our experience was amazing! From the initial conversation with Caleb to the final processing with Gary. Our loan closed in less than 2 weeks.
christine keller
Eric gave me the confidence and counsel…
Eric gave me the confidence and counsel to move forward. Yvette was very patient with my technical challenges . I am glad I made the decision .
Ms amy gray
The customer service was excellent
The customer service was excellent. I had previously used Rocket Mortgage and The people who helped me with Amerisave exceeded my expectations! Shaleka and Zach were very responsive!
Larraine Fleming
Smooth transactions.
Everything went very smoothly. Everyone was professional and informative. No hassle.
Michael
Alexandra Miller and Jessica Brooks…
Alexandra Miller and Jessica Brooks were very patient and kind as they helped with the loan process. They were always very good to return my calls and assisted with every step.
Donald Bottcher
Very professional and moved along in a…
Very professional and moved along in a timely manner.
Barry Carden
💯% Highly recommend
Jane Hopps And Phillip Made getting my loan very simple. Also we initially inquired on July 27 and closed on August 12
Armida Trejo
Jonathan and Syvelle answered all my…
Jonathan and Syvelle answered all my questions and concerns and made the process very easy
Maria Salyers
Matt made my experience much better…
Matt made my experience much better knowing I had someone looking out for me . I am pleased to have such good people looking out for me .
Larry Willoughby
AmeriSave was great & the people were…
AmeriSave was great & the people were very well versed and helpful on all aspects of the loan process. I highly recommend AmeriSave to anyone needing a loan.
George Bradshaw
Good job
Great company
Douglas Dodds
My first call checking rates was to…Brian Davis
My first call checking rates was to AmeriSave and I was fortunate that Brian Davis took my call. He was professional, thorough and gained my trust immediately. Needless to say, this was the last call I made. You are lucky to have Brian on your team.
A Baker
The process was smooth and efficient
The process was smooth and efficient. I was well informed throughout the process as well. From the first call to the last everyone was great to work with.
Brittany Johnson
Recommend
They were extremely educational, friendly, fast and efficient. Loved every person I spoke with. Highly recommended!
Dana Cornett
Very much recommended
Very much recommended
Jeannie Smith
It took a while but dealt with very…
It took a while but dealt with very nice understanding people that helped me to get this done.
Cassandra Bobola
Great Experience, Again
Super-easy to work with. Communication was great. Have worked with them for a refinance and home equity loan, would definitely recommend.
Dana Cornett
Stress-free Experience
Extremely professional company. Made this experience very easy.Would most certainly provide a recommendation to all.
customer
The agents were nice courteous and…
The agents were nice courteous and friendly
Wanda M
So easy and fast
Mike and Seville made this process easy and fast. Just over a week until i had the money in my account!
Linda Montayne
Katia and Denise shining stars…
My loan officer and loan processor were very helpful and walked me through the whole experience. They listened to me.
Harriett Killingsworth
All the people I dealt with were very helpful.…
All the people I dealt with were very helpful. When I had questions they had or could find the answers. When I had a problem getting a document, they helped me get it. They promptly returned calls and emails.
Charles Ingrum
Rick
Everyone there is very helpful I’m
Jason Smith
Fast and friendly with updates through…
Fast and friendly with updates through the whole process
KEVIN BULLOCK
Constant communication and how easy the…
Constant communication and how easy the process was.
Susan
Great Company to work with
I was very happy with the service I received. Everyone was very helpful and pleasant to work with. I had several questions throughout the process and the team I worked with was always quick to respond.
Maria Gennoe
Chris was fantastic
Chris was fantastic, knowledgeable, and kind. He was quick to answer any and every question I had from beginning to end.
Holly
Great experince
The communication was awsome
Joel Redmon
Both of my primary contacts were…
Both of my primary contacts were knowledge, professional and provided great guidance in assuring we understood the process and the need for certain due diligence/underwriting items.
Robert Beck
Very helpful staff
Very helpful staff
Richard Linsky
Professional service among all…
Professional service among all involved! Thank you so very much.😀
Cindy Thomas
Well I'm old school
Well I'm old school, but the people helping me through this loan was very polite, patient, very helpful since I don't know how to work alot of things with my phone. Answered questions for me,so I could understand everything.
Richard Musser
Everything was done in professional and…
Everything was done in professional and rapid manner. They were there for me when other loan groups were NOT.
Linda
Efficient
This should be 4 1/2 stars but that's not an option. The most important thing about this review is that I'd use them again. Everyone was very efficient and helpful, at times to the point of being almost pushy. I only had a few complaints - the first is that efficiency and speed came at a premium as the rate and closing costs were fully disclosed but were a bit higher than others. Second, I was told that AmeriSave would cover the cost of the appraisal if the closing occurred. That was not the case, unless "covered" was meant to mean it was wrapped into the loan and I get to pay interest on it. Lots of other lenders cover fees, and AmeriSave definitely does not. The rate is average, and I paid it down by a point - not the highest and not the lowest (but if I wanted to go with another lender quoting months out, my rate would have been quite a bit less). Nevertheless, they were able to close in two weeks, versus two months so it was worth it for us, and we plan to pay it down fairly quickly. Lastly, they didn't know the rules for closing in Texas, so we had to arrange a title company signing on our own with the help of the mobile notary (who they had set up to come to our house). However, overall AmeriSave keeps paper to a minimum and really only asks for what it needs to prove income and value. Everyone is on a mission to help you close quickly. I have used them before, and, as mentioned, would use them again. I give them a solid A-. All the employees are gems and a pleasure to work with for sure. One note - it's not AmeriSave, but the appraiser they used SUCKED - his value was so far below the desktop and our taxed value that it was laughable. I think he was literally blind since he couldn't find a light switch (no joke - he made me turn on all the lights in the entire house because he "could not find them"), left our back gate wide open (we have dogs), and didn't recognize a custom build. I'm not saying we have the nicest house in the world, but I do know what others are selling for (and again, he was well below the market value we are taxed at -- even below the value we used for the tax appeal!!!). My point is that if you don't have a ton of leeway in your LTV, be warned if you are in the Austin area -- fortunately we have a lot of equity, and it wasn't an issue for us.
Delorise
My experience was so great
My experience was so great. I never experienced such an outstanding Customer Service Support. I would definitely recommend AmeriSave Mortage Team to family and friends. I'm so grateful and thankful to everyone that helped me to get the loan.
Robin Catalano
Everyone was very knowledgeable
Everyone was very knowledgeable, explained things well and well mannered. They all did a fabulous job. I would recommend them to others
Paschal Kendall
THIS COMPANY MADE THE HOME BUYING…
THIS COMPANY MADE THE HOME BUYING PROCESS EASY AND CONVENIENT
Larry Barber
Joanna and Tessa were wonderful
Joanna and Tessa were wonderful! We had a tricky situation that, in most cases, would have kept us from getting our home equity refinance. But, with their hard work and guidance, we closed last week! We got a great interest rate and they didn't try to trap us in a 30 year loan. Great experience and very transparent. I would highly recommend AmeriSave.
Toni G
AmeriSave feedback
From The beginning to the end Todd and Tanya, were available and ready to handle any and all questions I didn’t comprehend throughout the entire process. I highly recommend AmeriSave, Todd and Tanya, for their expertise and experience if you’re considering any loan needs or other financial assistance. Thank you both and AmeriSave, for being professional and honest throughout this process.
Edward Derenick
Great customer service
They really made the process easy to understand and as stress free as possible. We closed within 21 days which amazed us. When we had questions they were very knowledgeable and responsive.
Danielle Smallwood
The application was easy
The application was easy. There was GREAT communication throughout the whole process
Dana Thornton
The process was timely and flawless…
The process was timely and flawless very professional
Julius Johnson
Yay, for Amerisave!!!!
I must say Amerisave helped me along this journey. I have never pulled money out of my home, so this was all new to me. The team helped me with every question that I had. Thank you to the whole team of Lee, Paulus, and I hate to start with names because I am sure to leave someone out.
Cangas�Melanie
Zach and Barrie were awesome
Zach and Barrie were awesome. Zach explained everything well and was able to meet my financial needs with the Loan. The only hiccup was the title tool longer than needed but that was partly my fault for checking the wrong box. Other than that it was seamless.
Gloria Rodriguez
The customer service was great and the…
The customer service was great and the process was smooth and not complicated. They were able to explain everything that was easy to understand and the whole process went smooth.
christine Thomas
The process of applying for and closing…
The process of applying for and closing my HELOC was easy.
Camille Boone
The online system difficult
The online system difficult, very confusing to ascertain status of loan. Two loan specialists who helped with loan - excellent customer service, always tried to answer basic Questions. But AmeriSave Fails to give Tools or proper Training to LoanSpec to be able to access basic information. the 3 stars are for the Loan Reps. Happy with low rate and my Equity loan went thru Quickly because of outstanding LoanReps- I give them both 5+ Stars!
Jay Foote
Great people to work with
Great people to work with. Sometimes the process can be frustrating, but they walked me through it and really helped get what we needed. Took the time to work things out via phone at all different hours. Seemed like they really cared.
Jacqueline Orange
My experience
Although the process was a bit long and I questioned somethings that the underwriters were asking for, Tammi and Shani were amazing! They kept me informed throughout the process and gave me hope. So thank you for all that you do!
Andrew Jefferson
Very easy and fast process
Very easy and fast process very professional people
Elaine Nepp
Thank you Ameriserve
From our first contact with Shakira Moulier and our ongoing contact with Lisa Driscoll, we were guided through a trying experience for my husband and I. Open and helpful communication was so important to us. Lisa was available at all times and patiently helped us understand the process. We have secured our money and appreciate Ameriserve.
Mr. & Mrs. C. Batterton
Amerisave provides a comforting & personable process.
The close communication with our AmeriSave Mortgage Corporation's initial agent Eric Wines & Kenedrah Bennett for the duration and finish made everything so easy, with informining my husband and I every step of the way through the process of what was needed until closing. We appreciated the constant communication!
Nicholas Wallace
Overall good experience
Overall great experience. A few hiccups along the way but they were ironed out. I would recommend their services
Roger Busboom
Fast and easy to understand through the…
Fast and easy to understand through the whole process.
Wayne Vanassche
Exceptionally Professional
Exceptionally Professional
NEIL W DAVIS
American Mortgage was did the JOB
American Mortgage was did the JOB. We recommend them if you want need a Mortgate Company. N D
Lonnie M
Professionalism and honesty
Honesty. Availability to respond to questions. Non aggressive attitude. Your representatives were flexible to making necessary changes.
Mary Ethier
Working with Daniel and Danielle was a…
Working with Daniel and Danielle was a dream. Both of them helped me work through this process by their friendliness and understanding. You have two very great employees!
Leticia Marquez
Experience
Communication was good.
Jerry Fitzmaurice
Thorough
Very helpful.
Brandon Hill
Customer service/agents…
Customer service/agents knowledge/willingness to help, all spot on!!
DESIREE D DEMARS
Very helpful & answered all my…
Very helpful & answered all my questions throughout the whole process. Everything being done was explained in great detail. System to upload information was easy to use. Everyone was patient with me when issues on my end arose that held up the loan being processed at original lock date.
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