AmeriSave Review
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Reviews 14209 
Steven Harris
I didn't know it could be so easy
I didn't know it could be so easy
B.J.
Refinance
As soon as i started to work with Amerisave-- I received great customer service. I enjoyed working with Darius and Gamey. When I needed to speak to manager I received a quick response. The Customer Service is exceptional. Everyone was professional, friendly, and accommodating. Notary, Brendan, was also excellent. High caliber with everyone I dealt with. Everything was done quickly and I had no issues. Would highly recommend.
Joaquin Rayo Garcia
Smooth Process for a loan
Working with the Mortage Banker and Processor went well. Bradley Fox and Clayton Haynes were helpful with answering my question and were helpful through the whole process.
Elyse Mendez
Michelle was amazing
Michelle was amazing. She was patient, willing to go over the same things a million times and break things down to make sure I understood everything. Mikhail was very nice as well, however I was upset to find out that I was charged to lower the interest rate. When the option was brought up to me, it was made to sound more like a favor- "Let me talk to my supervisor to see what I can do". I know just about everything costs something, but he was all about transparency yet didn't tell me that I would have to pay over $600 for an interest rate discount.
DALE PULLEY
my experience amerisave was great they…
my experience amerisave was great they worked with me on every aspect I was pleased with everyone involved. Thank You Betty Pulley
Stephen Webber
Tyler and Krista were the very best
Tyler and Krista were the very best! They explained everything, and finished it up in record time. Any questions asked were quickly answered. BEST EXPERIENCE EVER!
Sam Vosburg
Took 3 months to secure loan
Took 3 months to secure loan. Lots of vacations and work at home reps that never answer the phone. Be aware.
Tomita Woods
Awesome and personal caring
“I could not be happier with my results, the great service & very trustworthy customer service associates, the took care of my mortgage needs opening and closing. Everything was explained in detail. Open communication. The staff were very professional and were great to work with. Carissa was awesome to work with.
GABRIEL VELA
Krista Yates was awesome to work with
Krista Yates was awesome to work with! Communication, form, credit information all good.
Renato Ramirez
Quality People Provide Quality Service
I was very pleased with the service provided by Mr. Mark Smith and Cathy Vo. Both were always available to help me and guide me expertly in completion of the tasks I was required to do. They were both very knowledgeable and very patient and understanding in explaining the process of refinancing my home and answered all questions I had quickly and to my great satisfaction.
Ann Melfi
Professional honest and courteous
Professional honest and courteous
Robert Reese
Very helpful in showing me how to do…
Very helpful in showing me how to do what I needed to do,to fill out all information for service.I really appreciate everything they did and showed me how to do paperwork.I would highly refer AmeriSave,to anyone who wanted their Service,
Douglas Millsaps
Alexis and Mary Kay were unbelievable
Alexis and Mary Kay were unbelievable! They communicated in a timely manner and both had great attitudes!
Anthony Phillips
Great people very professional very…
Great people very professional very easy to talk to always have the answer
CHARLES E JOHNSON JR
Excellent service and very professional.
Excellent service and very professional.
customer
You and your team did a great job and i…
You and your team did a great job and i thank you so much
Andre Sturges
Quick responses
Quick responses. Good and speedy service. Great customer service.
tami obrien
We had a few glitches
We had a few glitches and miscommunications but overall was a good experience.
Patrick Mcgrady
The whole process went smoothly.
The whole process went smoothly.
Raymond Headrick
You may want to give a few more phone…
You may want to give a few more phone calls about what is going on
TRACEY KENNY
Very professional
Very professional, courteous and answer every question you might have.
Melissa
Great Experience
Each associate I worked with was knowledgeable and helpful. The process was smooth and I was able to accomplish my financial goals. Thank you.
Johan Simon
A Wonderful Experience With AmeriSave.
Kristen and Shy were very responsive to my needs during the acquisition of the Home Equity Loan. Kristen explained all that I would encounter. She was very pleasant and honest about the process. I was very impressed.
Janice G
Carrie Monk A+ Processor
Carrie Monk my processor went above and beyond for me. She was maticulous about every detail to assure everything was in order. Because of my financial issues, we went on a roller coaster ride. She kept a positive attitude through it all, friendly, professional we laughed and at times wanted to pull our hair out. She was on my side, I don't know if I would have had the same outcome had it not been for Carrie! I would recommend AmeriSave to anyone who is looking for a Mortgage Company. For their employees to do the awesome job they do, the company is doing something right.
Reiter
Easy and Efficient!!!
Jordan Thies and his team were efficient and professional from start to finish. The loan process was quick and stuck to the original quote. I have already recommended AmeriSave to our friends and family.
Randall Chavez
Miserable experience turned positive
This was the most painful processes i have ever been through if not for Denise Kastanas and Tim A my loan officer I was prepared to walk away and go with iRocket Mortgage These pat few months since we started working with Amerisave initially it was a very positive experience, but this time around it was miserable underwriting, kept asking for documents over and over that we sent five or six times they kept asking for the same information my constructive criticism for you is if you are working with one underwriter then it should be kept with that same underwriter. I would think it would be the same or it shouldn’t matter, but it looks like it obviously did, but Denise and Tim were amazing. They made things happen so quickly, but what I am upset about is that it took me having to be so angry and upset for anybody to do anything which I don’t understand please do not get me wrong. Denise and Tim went above and beyond to help us they did everything in their power to help us and they convince me to stay with Amerisave but on a sidenote, we were already approved with ROCKET MORTGAGE,. I started to get worried when the loan officer told me we were gonna close on November 9 and we didn’t close till January 31 and we started the process in September. all I’m finally happy And moving forward. I would probably work with Amerisave again, but only if Denise and Tim were involved. Denise Tim thank you for all of the hard work you guys put into this. I know you guys did a lot of work on your end and I hope you get recognized for this because if not for you like I said we were prepared to walk and never work with Amerisave again thankfully that did not happen. I am a firm believer that mistakes happen problems happen. I’m in business as well but in my 30 years or even 40 years of work experience what I’ve learned is, it’s not that a mistake happen mistakes are bound to happen. It’s how you handle the outcome and make your customer happy at the end of the day. That’s all that matters Denise Tim thank you for turning this negative situation into a positive situation
Josephine Ireson
Bradley , great customer service …
Bradley was very informative and personable, he walked me through the process and was always there to answer questions and keep me informed during the loan process.
David Ryan
Very quick and efficiently exciting
Very quick and efficiently
Marie Bell
This is the second transaction I have…
This is the second transaction I have made with AmeriSave. Every contact was always professional. Everything was accomplished very timely. Since it has been a while since my first transaction I found the fact that every phone call with AmeriSave required that I confirm that I absolutely DID NOT want my taxes and property insurance escrowed. I always have and always will pay my taxes and property insurance once a year every year.
Tracey Richmond
Refinance exper6
I had 2 very knowledgeable men who helped me through the entire very hard process. They were Floyd Ike and Chris Pack.
Tina holloman
At the very beginning it was kind of…
At the very beginning it was kind of very stressful and things kept changing over and over and over finally Miss Lisa Driscoll the processor got us on the right track and the only thing right now is the disbursement was supposed to be done on the 30th and they have not been done yet and I'm waiting on an update with that other than that everything has been great
Barbara Barney
The team did a great job with…
The team did a great job with processing my loan. My only complaint is that they were not able to give me the lower interest rate without another Appraisal, even though they had one on file less than a year old.
Kimberly Wilds
I want to thank everyone for the…
I want to thank everyone for the excellent experience that we had. The team of people that we worked with helped us in every way that we needed and we appreciate you all.
Lecinda Smith
Heads and shoulders above your competitors
My mortgage banker and loan processor were both efficient and experienced. They achieved closure of this transaction with no issues. They moved quickly. They were responsive. They were both delightful to work with. How many people can say that about a loan transaction? I have never had such a positive business experience in this type of transaction.
Frank Swann
Live interaction with loan persons
Live interaction with loan persons
Roman Rodriguez
Great people to work with very friendly…
Great people to work with very friendly and knowledgeable
Jennifer Quinlan
Very easy experience. I received from Jocelyn Ridge…
The help I received from Jocelyn Ridge was fantastic. She was very patient with me and issues of downloading documents and communicating clearly with me.
Margaret & Alton Crawford
Great Company
This company and the loan officer that I worked with was very respectful and very professional, everything was done in timely matter just as they told me. Thanks for everything. Mr. & Mrs. Crawford
Sabrina
Mortgage Banker
Mortgage Banker - Excellent Mortgage Processor - not so good
Jessica Dreiling
Amazing service!
Bill and Carlos made this process super easy and painless for me. I cannot thank them enough!
Alice Sayyae
When I first called AmeriSave Mortgage…
When I first called AmeriSave Mortgage Corporation, I wanted to get information about a Home Equity Loan to consolidate my debts. Interest had sky rocked the past year making it almost impossible to pay down my debt. The Loan Officer I spoke with explained the process to see if I was eligible for a loan. Once I submitted the paperwork and documents they required, they kept me informed every step of the way. When additional information was needed, I was notified immediately so I could transmit the documents to the loan officer. Everyone I dealt with was professional and knowledgeable. The process went smoothly. I feel very confident that this call was the best decision I made to organize my debt.
seth krate
Did what they said they would do
Did what they said they would do. Nothing misleading. Quick closing. Straight forward and attentive
Colette
Stress-free Process
The whole process from meeting with our loan officer through closing was flawless. Our Mortgage Banker, loan Officer and our Loan Processor were amazing when it came to communicating and they were on top of everything. They answered any question we had right away and were extremely patient and understanding.
Rene Nunez
The process was very thorough
The process was very thorough, all the representatives were very helpful and professional throughout the entire process.
Stephanie Harless
GREAT
Seamless and stress-free experience. All members involved were available to answer any questions. Kayla Ward was SUPERIOR in ALL aspects! Thank you Amerisave!
Suleiman
All interactions were positive and I…
All interactions were positive and I was able to get the an improved interest rate. The associates that helped in my process were courteous and professional.
ray wood
Very professional
Very professional
Wilma Johnson
The loan officers listened closely to…
The loan officers listened closely to what I needed and why. In each step of my application I was given polite guidance on how to aquire what was needed . Because of the loan, my monthly bill payments are considerably lower. I am very much pleased with the outcome.
Amanda
Extremely Satisfied
The team members we worked with were very helpful. They went above and beyond to answer any questions we had. We were very pleased with how quickly everything was processed and would definitely use Amerisave for any future loans.
Courtney Moreis
Honsesty friendly
Honsesty friendly
James Firestone
Fairly quick process
Fairly quick process. So far everything seems great. Just make sure you send all the info they request as soon as possible to expedite whole process.
Symone Dease
I expected to be contacted more
I had to reach out sometimes to confirm the status of the loan, I was expecting to hear from the team. When the loan was almost not approved due to my daughter’s credit score being 2 points less than required I had to ask for the loan to be resubmitted to get approved.
Jodie Davis
Thank you for making this process…
Thank you for making this process painless!
David Yarbrough
Fees were high
Fees were high. Paying off debt by check was very frustrating. Interest rate was good.
Lauren Crosby
Great experience
Everyone I worked with had great communication skills, understood my situation, and was willing to answer all my questions.
Kenneth Sayles
People
People, your people! Michael McBride in particular was extraordinary good at following up and responding to my concerns and questions.
C Smith
This loan was a chore to get closed but worth the wait!
This loan was a chore to get closed. All of this was at my doorstep for choosing to use H&R block tax software last year in lieu of Turbotax. The software did not save my social security income information when I inputed it into the field. It did not come up during the review it ran. So I printed it and mailed it off. Fast forward to this loan. Since my only source of income is my social security I don't pay taxes. But I choose to file so I can present the returns when asked if I file for a new loan. This is what happened here. And I was shocked to learn that there was no income documentation. IRS never notified me, I guess because the SS income is not taxable. But it basically killed this loan in its early stages. Enter Ashlin and Thuy. These two ladies stuck the course with me over the next three months as I waited to file new taxes for 2024 in early January of 2025. Both women worked so hard to make this happen and demonstrated great patience and kindness. My loan closed and all went well. I learned a couple of things. Avoid H&R block tax software, and proof your returns before you send them. If this had been Turbotax I am pretty sure it would have caught this during their very thorough review. Not so much for H&R block. You get what you pay for. But in terms of Amerisave working with me on this loan to make it happen in spite of my own blunder with the returns I give them five stars. Again these two ladies worked hard to make this happen. So many, many thanks Ashlin and Thuy.
Ugena Cramer
Helpful
Well they can help me with my finances and I feel like they can help me others also
BJR
The Amerisave side was great - The title company NOT SO MUCH
Both Derek and Justin were great to work with. Good communication and helped when we had a problem. I would work with both of them again. What i am about to share should be NO REFLECTION on Derek or Justin - they tried to help work through the issues with the title company - but if you want honest feedback you need to know where the problems were. I will say the title company you used for this was NOT a great experience - i have closed on a lot of mortgages and this, hands down was a bad experience. It was hard to figure out what they wanted to clear issues, they said things were done and a week later i found out they were still holding things up that we could have easily cleared if I had known. The 5 stars are for my Amerisave experience - I would strongly suggest you not use this title company again.
Cheryl Jackson
Great work worked hard to get me…
Great work worked hard to get me satisfied
Peggy
AmeriSave is a wonderful company!
AmeriSave was wonderful to work with during my refinancing. Their team is knowledgeable and extremely helpful in explaining what is needed to complete the process. They are with you throughout everything to achieve a closing date. They work hard for you and are quick to help answer any questions when you call for information. Highly recommend AmeriSave, call first and they take the worry out of your needs. Thanks for an excellent experience with AmeriSave.
Kathleen Dyer
Very Helpful Loan Officer and Processor
Staff was helpful in letting you know what was needed to get the loan processed
Gregory Goldberg
The Help was good a little disappointed…
The Help was good a little disappointed with the timeframe as it cost me dearly with some equipment that I needed along with no real projected closing date until the end. Overall it was Okay Greg
James Jamerson
Davis provided excellent support doing…
Davis provided excellent support doing the entire loan process.
Andrew Fisher
Audrey and Allison were very pleasant…
Audrey and Allison were very pleasant and helpful to deal with. I’m not very computer savvy and they were patient and walked me through things
Karen D Clarke
There will be a ton of paperwork to complete. The process may seem daunting at times but they will hold your hand through the process.
The team members from Amerisave were very patient with us during the whole process. There were no questions left unanswered. From the initial contact to closing, team members explained every step of the process and ensured that the information, as overwhelming as it was, was clearly understood. Kuddos to Daven and Renedra.
Bruce Huffer
Well done!
The people were nice to work with very professional..
Pamela
Jerre the loan closer walked us thru…
Jerre the loan closer walked us thru the entire process. Smooth and fast service.
zb
responsive on time.
responsive on time.
Joseph Grebey
Review
Very hard to get a representative on the phone. I will need help in future to combine both mortgages into a small payment.
Stephen Holloway
From the very first introduction to…
From the very first introduction to amerisave service was helpful friendly knowledgeable everyone I spoke to was polite and the mortgage loan was set for a certain date and the company achieved to reach the state so I'm very happy with the company and I would recommend them to anybody
Valued Customer
Quick and Easy Process
Everyone involved was articulate with requirements and next steps. Their responsiveness made the whole process move faster than we expected.
Antonio Agudelo
Deb is a rockstar
Deb, was an absolute angel ! She made this transaction happen and we are so grateful to her !
Julia Roos
Best refi experience ever
Best refi experience ever. Great people to work with. Patrick Sexton and Jerre Sartan were exceptional.
Albert Fischer
Communication was lacking during the…
Communication was lacking during the process to know what were next steps. We received many notices that we were lacking documents, even after we had been told that they had all the documents. It was frustrating to constantly having to ask for status updates!
Kathy Oakley
Kenedrah
Kenedrah. Bennett. Is the best. She went above and beyond. Very patient with me. Knowledgeable. Good person.
Kevin & Anne Marie Dyer
Assistance Provided Through Out!
The representatives were very attentive and helpful throughout the process. The representatives communicated with me and my wife and kept us abreast at all times throughout closing. We are so grateful and appreciative of the help and assistance provided during this time.
Joseph W
They are little slow
They are little slow
Stephen Greaves
Everything was smooth and fast.
Everything was smooth and fast.
Alonzo Hall
It took us a few months to complete…
It took us a few months to complete things, but, we finally got things completed, and I am very happy with the results!
BERNICE HOLLEMAN
Everyone was very nice and helpful as…
Everyone was very nice and helpful as well as very professional. I would highly recommend.
liqstrdave
They gave me what I wanted
They gave me what I wanted. At a price I can afford. That solved all my financial woes. Keara & Denise were friendly, helpful and patient. I hope I get both of them the next time I do this. Happy New Year!
Patrick Roberts
Consistent follow up by representatives…
Consistent follow up by representatives about the process.
John Grande
Everyone was so helpful
Everyone was so helpful. The whole process went very smooth and fast. Every time i call they responded ASAP. Very happy i went with them. Thank you.
Milton Dickey
Feeling Indifferent
Well to start, I had a 4-month experience. I started in September and we just closed in January 2025. There were a couple of delays that I felt could've been handled differently. One of the people helping me was Mr. Kashinski who was not very helpful. I rarely heard from him and when I did it was to repeat a finding that I had already received from Mr. Zach Emdee. I don't know what I would've done without him (Emdee). He actually did most of the work for my loan and I don't think that was part of his job but he jumped in when I wasn't being helped. I will spare all the details but in the end I ended up getting the necessary paperwork myself, and I even had to get another pest inspection because of the time involved. I would still recommend your company because I'm hoping it would've been different If I didn't have the things going that I did. However everyone is different and there may be challenges, but that doesn't mean the customer service should change. I felt that Mr. Kashinski customer service skills might need looking at. Overall I appreciate everything.
Cynthia Piper
Thank you very much for helping me so…
Thank you very much for helping me so fast,,your staff was very nice,efficient and Great to work with. Thank you again💐🌞🥰
Evelyn Pierson
Very professional and easy to deal…
Very professional and easy to deal with. Angela Davis was an exceptional customer service employee. Very knowledgeable and easy to work with.
Layna Brown
The people!
The people!! Joanna walked us through every step, she was great.
Georgann
Pretty great experience
realizing i got an FHA REFINANCE and there are so many stipulations i doubt i would recommend this way to go. overall, the employees at Amerisave - Barkley and Corrine were absolutely amazing. i truly felt corrine was on my side and for that i am more than grateful
James Wyman
Mortgage
I have a great experience with Aimee
Rodney Scott
I think that the process takes a little…
I think that the process takes a little too long,but other than it was a pleasant experience and the people were very professional.
Thomas Champion
Easy, quick, friendly
It was so simple
Dawn and Tony Bystry
Overall experience
Initial person who took the refinance application was great (Michael) and the person assigned was good. Got a better interest rate than others. Settlement was convenient. I would have preferred fewer disclosure documents or that that they said something that told me they were not final. Overall though, it was a good experience that was completed quickly.
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