Find a customized quote easilyReviews 11665
Randy was amazing! He got back to me right away with any questions I had, no matter the time of day! Corey, the underwriter, was harder to get ahold of, but I could always count on Randy.
Our experience has been awesome! They were efficient and competent in handling our concerns during our refinance application. Would highly recommend them!
The originator and processor were very helpful in making the decision on which loan I was best suited and needed.
Really quick. Effortless on our part
Everyone that I spoke with and assisted in this process was very kind, professional and helpful. I am pleased with the service rendered to me. Thank you all.
I am very happy about every thing you have done for me. You have been formidable for me. Thank you very much
great communication, friendly people.
My Two Agents Lyn Tinsley and Erin Johnson!
The process was fairly quick. The loan officer was efficient but not too friendly and assumed I knew what I was doing and how this process worked, which I did not. Also, There was a lot of pressure to "lock in" a rate, by immediately paying for the appraisal, which was the highest I had been quoted. I explained that I couldn't pay until the following day and was told the rate couldn't be guaranteed until I paid and that rates usually changed around 10a.m the following day. I was able to pay by 8am the following day, but "sadly" lost my 6.8% rate because I "waitied" - I really felt like this was a scam and could have been avoided. I told the officer I was going do this and I don't see why my rate couldn't have been locked in prior to paying over 600 dollars for an appraisal. Additionally, before we closed, I asked if my mortgage would be sold or processed by a different company and was told by the officer that she had no way of knowing. This was obviously, patently false. My loan closed less than 2.weeks ago, I haven't made my first payment yet, but received an email this morning that my loan would now be serviced by a subsidiary beginning January 1, 2024. Why not be honest and just say yes your mortgage will transferred to another servicer as soon as (in)humanly possible. Also, during the process I received several duplicate emails asking for items already submitted, which became confusing. Finally, the closing costs for this transaction were exorbitant for the services provided. The first projection on the disclosure was high enough, then the final number was almost 50% more than the original amount. No one can adequately explain why the giant hike, why not just say because we want more money or we just wanted to. This cost is definitely pure gravy for the corporation and is certainly an undue burden for the consumer. I was extremely unhappy with that cost. However, I suppose overall I am satisfied with my experience, with the above mentioned exceptions. Thank you, William Cowling
I thought buying a home would be frustrating but instead, the process was very smooth.
Loan Officers were helpful all though the process even though there were some mountains to climb
The people were informative, and guided me through the process well. What is really helpful they stayed in contact.
Friendly, informative, smooth, and successful defines the process!
You guys were amazing! Loved the experience from beginning to end! Thank you Amerisave!
Loan processor and assistant were very responsive and professional to keep things moving on a very tight schedule. The biggest concern I had with this loan process was the very extreme details required last minute from underwriting. $30 escrow for garbage removal service? Required to pay two $64 dollar credit balances that were already paid off a month prior Lots of detail and repeat requests for HOA fees, insurance, escrow etc. I provided a letter of explaination that should have taken care of most of that but it seemed to be ignored. Multiple requests for check images and proof of fund source and deposit.
The Team working to get the re-finance taken care of. A few hiccups but they were there to help and get the situation taken care of as quickly as they could.
Fast easy straightforward. Got divorced got to keep the house had to refinance. Even though I got denied the first try they told me what I needed to do vs other lenders where they give you false hope make you spend a bunch of money and still get denied. I choose amerisave due to them being competitive and straightforward.
I gave a five star ⭐️ due some individuals make the task easy and when they talk to you and not demand things it’s okay but when ppl call you and just off on you without asking questions to see if u got it done or not. Mac Woodard was amazing easy to talk to and he calls and explains on the next step and give me what I should be looking for I enjoy working with him. Thanks again
AmeriSave was very professional and made what I thought was the impossible, possible. Erin Johnson and Matthew Carter walked me through the entire process, and both were very patient even when I got frustrated. I would most definitely recommend AmeriSave to anyone looking to refinance there home.
Josh and Daniel made it all pretty easy. They
Communication was fast and answered in a way we understood. Everyone was kind and extremely knowledgeable. We have used Amerisave 3 times in the past 3.5 years and every experience has been positive and professional
Josh and Daniel make everything very easy. It was fairly quick
The communication was good. I was able to ask questions and if I did not understand there so kind to explain over and over till I was comfortable. Thank you
Every one I worked with worked with me and pointed me in every right direction I’m only 24 with my first home I never thought it was possible until AmeriSave
Michael Wilson and Geoffrey Nichols were really very professional, helpful, kind and an awesome team to work with. We will be sourcing another mortgage in the near future for our SC home and will def look to Amerisave for that purpose. Thank you.
Michael was great and patient. Many of your instructions are confusing, and sometimes use descriptions which are terms of art…which we “mortgage every 20 years group” find a bit difficult to navigate.
My experience started out like is was going to be real easy and fast. I receive the same documents seams Iike everyday even after I responded with information. That was very frustrating, calls were not returned even after two massages were lifted. But through it all they got the job done. Mr. Underwood was a nice person but had too much on his plate.
The people we dealt with were so professional, yet friendly, and they made a complex process easy to understand.
Thank you too Beth Lovett Thank you again
Both agents were friendly and professional.
Erin and Andrew definitely worked hard for us. Great experience for a Mortgage loan . Great people to deal with.
My interaction with Lynn Ong was exceptionally positive and pleasant. She explained the options available to me very clearly and guided me through the process of refinancing my home, accessing the equity I had in the property, and paying off my debt in a very clear and step by step manner. Any concern that I had was quickly answered by her to my satisfaction. She was highly professional and very experienced in her job. She was also very reassuring in explaining each step of the process. She was readily available to assist me and answer any question I had. She was very courteous, extremely knowledgeable and very helpful in all respects. I hope to utilize her expertise again in the future and I truly appreciate her and AmeriSave. Many Thanks. Renato Ramirez
Everyone I had contact with was very knowledgeable and courteous. Each one knew their job extremely well. If they couldn’t answer my questions they would refer me to someone that could. Communication was prompt, concise and thorough. I did not have one experience where I felt like I was being told a lie or given the run around. I was concerned about doing business entirely online but this company has been excellent to work with to this point.
The people are very friendly and helpful. I was a bit surprised by the closing cost but the experience was pretty pain free. I would say don't have any expectations of amounts of the payout or the appraisal. I got caught off guard with certain expectations but other than that it was a good experience.
The people that made this loan were awesome they went above and beyond to make me happy
Well first I call for a mortgage William Middleton said it could happen and then Brandon Jackson helped me get all the paperwork done my condo association was a giant pain for giving us paperwork so beyond that it was great your company came through for me I really appreciated that and I will recommend you to my friends and family I what to say you really need to recognize these two gentlemen thanks again
Very good thanks to Lyn Tinsley she gave me excellent service
there have the best team Christopher and tammie
Richard Burks and Christopher Miller have been very helpful throughout the process. They were very informative in teaching me things I didn't know and timely prompt with all the documents so this loan would go smoothly.
Wanted to much information emails were all the same for things needed finally got what they needed and processer said needed letter signed and dated which did not say in email Actually took to long
Quick, easy, and efficient. The notifications are a very good way to ensure tasks get completed in a timely manner. Keeps the process moving.
Excellent experience. Process was quick and easy.
Thanks you for AmeriSave
It started with Russell Jameson when I called to start the process. helpful and answered all my questions and I could call him anytime. during the process I got to work with Allison Mull, and she couldn't have been more helpful. She was there to walk me through every step of the way, and I never worried having them both working with me.
I liked the online website and everyone I worked with was very nice and always returned my calls same day
The entire process was handled by two professionals who made it easy for me. Up to date progress is available throughout on the company website. Question after question was answered kindly and quickly. I appreciate that we experienced such a quick, simple refinance; 3 weeks, start to finish.
The process was super simple and fast. Great experience
Representatives were very professional and helpful.
The process very easy every one was polite and very helpful..Robert Cantrell thank you and your staff.
Professional polite and extremely knowledgeable
Everything was going smoothly until close to the end of the process and our contact kept having all kinds of issues with the underwriter. I was told that it was the underwriter that kept knit picking that my husbands middle initial wasn't on our utility bill, really! After that was finally accepted our loan closed. The notary was wonderful and I really felt sorry for our contact person who seemed to be getting run over by the underwriter. It got to the point that I thought this whole thing was a scam company but it isn't. Just very cautious of paperwork.
Very impressed on knowledge and very patient and helpful with the whole experience
The communication was so good even when things were getting crazy.
Amerisave did a Great job in a timely fashion...They made me feel right at home and was on my side the entire way!!..just be honest with them and they'll make it all work out 👌🤠
Your employee who helped me was awesome! She never pressured me, provided important information and was most of all friendly.
Zach Embdee was absolutely wonderful to work with! All of my previous mortgages have been in person, so I was hesitant to do online. But, due to health issues I had to do just that. Zach was extremely professional! He understood my situation and helped me through the process step by step! Highly recommend!
Customer service was very good. Heather Fischer was one of a kind. Very professional and respectful.
Through the largest and most stressful purchase you can make in your life, William hands down was everything we could ask for and more! William had unmatched patience and communication. Every question and detail were explained to a level anybody could understand. Tracy was also highly communicative and efficient through in the processing stage of the loan. Everyone we dealt with at Amerisave made the process smooth and an absolute pleasure to be a part of!
Very appreciative of the opportunity to refinance and get my monthly payments under control. Everyone involved was very helpful. Thanks.
It was a fast and smooth process.
Kelly Bullins and Nicole Lamanto have been angels through this entire process. They have walked me through every single step and have been my cheerleaders. They are an asset to this company and deserve every accolade possible. And a raise!!! I can’t express how much these 2 women have meant to me during this. I would recommend these two ladies to anyone.
Working with Adam has been terrific. He is on top of things and I can tell he know his business and the company. He was especially helpful when I had difficulties with downloading documents into the online portal. I have not had as close a relationship with my Processor, Allison, but I think at this point in the loan process she will be coming to the forefront now and up to this point she too has been good to work with. as of today, I have not yet settled on this loan.
Steven Berry and Megan Crumley are the best! They both made the entire lending process enjoyable and seamless.
Customer service is excellent. They are very good in following up the documents that you still needed to fast track your loan. I love working with them with my loan needs.
Fast, friendly, and honest!
Refinancing was more stressful than I expected; when documentation was requested and provided, it was often rejected for reasons that were not clarified from the start. However, it finally went through. Closing was scheduled within days. Overall satisfied.
Working with Darla and Kimberly was reassuring. Any questions I had received an immediate response.
Great experience. Everyone was very easy to work with and quick to respond to any questions
Your customer service is stellar!
The experience with Amerisave was fairly easy and pleasant. There were some repetitive issues that I wish I didn't have to deal with, but all in all I really can't complain the loan officer and lender were both the very helpful through the whole process.
They go out of their way to help if anyone needs a company this is it Tks everyone
Nicole and Jaron made the whole refinancing process very easy and painless!
Kept us informed every step. Answered all questions
Everyone was very helpful and responsive
This was our second loan using AmeriSave and we found it a pleasure. The AmeriSave team was professional and communicated with us every step of the way. The process was simple and expedient.
Great customer! I mean, on top of it. Knowledgeable agent! Made the process smooth! Didn't have to miss work.
Great support and a wealth of knowledge. It makes my first home purchase that must easier.
Kelly Radford and Thomas Nannoshi were absolutely amazing! They were both extremely helpful and assisted throughout my home buying process!!
I had used them before so, they had a lot of my information on hand.
The process was extremely quick and everyone was very professional. Service was phenomenal.
Eric Wines was very knowledgeable and professional. It was very easy to work with. The portal access was a great tool. When ever one of those involved in our mortgage was going to be out, they made sure that someone else was covering. It was a very professional process to ensure there were no gaps.
Charlie Nap, NMLS ID 627144 and Nicole Sandoval, NMLS ID 2026711 were exceptionally qualified and helpful throughout the entire process. They both responded immediately to every question and concern I had. They were friendly, professional, knowledgeable and made themselves available to answer any questions I had. They made the process easy to understand and flow smoothly.
The attention to detail and availability of Charlie Nap, NMLS ID 627144 and Nicole Sandoval, NMLS ID 2026711 made the process go smoothly. They were knowledgeable, professional and friendly; and perhaps most importantly, they were available to answer every question and concern I had almost immediately throughout the entire process.
The contact, conversations, and answered questions were right on point. There was enough contact that they were not "bugging" you, but enough for a "reminder". Any question that we had was almost immediately answered, and the conversations felt like they were with "friends" not sales people. I highly recommend Charlie and Brandy!!!
Thankful I found Amerisave. Saved money and had excellent support from their entire team.
Phil and Gary were easy to work with. Some things in the process were a bit difficult due to us being unfamiliar with this type of transaction (online versus using a local company). I was asked to sign up for “Closing Lock” through an email and nobody ever explained that I had to do that for the funds wire transfer. There was also someone named “Mike” that called my insurance company and apparently was very rude and unprofessional. My insurance agent is a local provider in a National company and is a friend. He contacted me after his interaction with “Mike” to let me know about his behavior. I didn’t appreciate that. Overall the experience with Amerisave was positive.
Was kept informed on what was going on
Good follow up with all my direct contacts. Quickly completed.
AmericanExpress was able to refinance my mortgage when I was not able to get anyone to else to make the refinancing happy thank you so much 😊
Tarak and Jamie were awesome! My deal was difficult and Tarak just kept working with me . Both of them always returned my calls and answered my questions!
I receive calls for help promptly. Staff is knowledgeable and helpful
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