AmeriSave Review
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Reviews 14451 
Jim Parks
Top Notch
The team were always there to help with any question we had. All concerns were address promptly with out any issues.
Robby Rothwell
Stellar customer service but proceed with caution
I had a mixed experience with Amerisave. I couldn't have had better customer service anywhere than what Daniel Cohen and Chris Rager provided. Dan was the most professional and positive person that we have ever worked with in this space. However, when our loan went outside of their hands, the experience went straight south. The individual who works on the file for underwriting was incredibly unprofessional and spoke to us like we were his employees. He even demanded that we upload a copy of a preapproval letter that his own company created. There were multiple other demands that the had us and our real estate agents frustrated and baffled. We felt the need to start shopping outside of Amerisave due to this but Dan did everything he can to fix our issues. We ended up following through with Amerisave solely because of Chris and Dan's actions. If Chris and Dan worked anywhere else, I would do business with them again.
Jimmy
Very professional and courteous
Very professional and courteous, very good information on what needed to be done. Very fast and efficient very easy to complete all paperwork.
Shelia & Wendy Bice
Mark, and Tanya helped make the loan process easier
Mark, and Tanya were great people to work with throughout the process. They were great at communicating about everything that was needed, and helped make the process go smoothly for us.
Jeri Sargent
I was overwhelmed by the experience and…
I was overwhelmed by the experience and felt unsure about my decisions - - whether I was choosing the best options for me. I did not feel in control and wondered if I might not have made better decisions. The facilitator was on top of it and guided me through the process very expertly.
Paul Oberg
Really good at letting me know what…
Really good at letting me know what they needed to close my loan.
Deborah LEE CALHOUN
Loan Originator Robert Winkler/Processor Wesley Felts
My loan originator Robert Winkler & loan processor Wesley Felts did a stellar job handling my loan application from beginning to completion/closing. I wasn’t so sure it would actually fly, but it did to my surprise. Both guys were very knowledgeable and extremely helpful and supportive. They were very easy to get along with and available whenever I needed them. My loan closed pretty fast and it was painless with a very capable and friendly Mrs Margaret Clay on behalf of 20/20 Title & Amerisave, she was the best! Robert & Wes & Margaret deserve big fat raises! They represent the best of Amerisave. I couldn’t have asked for a better team or experience. It went better than the original loan! Thank you very much!
John Neal
Process was easy and straightforward
Process was easy and straightforward. Staff was helpful and available
bobby gunn
Great people to work with
Really good people. They are on a personal level with you
Paratrooper
Communication
Communication with the processor was a little difficult. I also had to provide some documents more than once which as frustrating.
John Dove
Brian was great to work with
Brian was great to work with. Very professional and detailed.
Ann Porter
I have interacted with 2 of your…
I have interacted with 2 of your employees, Lyn and Karla.. they were great with my experience with Amerisave. I couldn't have asked for any better ladies than those two.. they were extremely helpful to me and answered all my questions and emails.. they are the best. I give each of them 5 stars. Thank you ladies.
Darlene Loughridge
vary help full and friendly
vary help full and friendly
Danny Glover
Derek did a great job on our refinancing
Derek did a great job on our refinancing
Sharnita Esson
I had a great experience working with…
I had a great experience working with Amerisave and my team. Everyone that I spoke with was very professional and very helpful Throughout this process. Great communication every step of the way. The entire process was done in a timely manner giving my specific circumstance.
Amber
This was an excellent experience
This was an excellent experience ! Top notch service ! Would recommend to family and friends . Thank you AmeriSave!
Barbara Schmidt
Loan Agent Josh was the best!
We worked with Josh and he was extremely helpful, knowledgeable, patient and pleasant. He got us into the perfect loan for us! I highly recommend AmeriSave Mortgage.
Patrick Beckner
Loan processor Wes Felts!
Loan processor Wes Felts!
Lawrence Palmer
Thy were willing to help when no one…
Thy were willing to help when no one else would love them for that
Anita Carino
my experience with Amerisave had been great and very positive.…
my experience with Amerisave had been mostly great and positive. The staff /customer rep esp Taylor were understanding and kind.
Paris Mclain
Very professional
Very professional, informative and easy process.
Jeff Eckard
My experience was wonderful
My experience was wonderful. Everyone who processed my loan was very professional and kind. I would definitely let them do it again. Thanks!
Barbara Alpert
Lisa Merritt & Bradley Fox,
Lisa Merritt & Bradley Fox, I want to say both of you are extremely professional and diligent at your jobs. During the entire process, it was a smooth and efficient process; even during my 3 weeks out of the country. I feel fortunate you two were my team. Thanks for making the process as easy as it was. Barbara
Roger Buss
Company was very efficient
Company was very efficient and organized, able to obtain financing and close on an accelerated schedule
Jose Torres
Shout to Tim & Will for making this…
Shout to Tim & Will for making this transaction effortless.
michael murray
great service
Lynette terry loan officer was outstanding helping me through this process. She was courteous above and beyond expectations. I would recommend friends and family to Amerisave. Thank You, Michael Murray
Barbara Salvi
Had a great experience
Had a great experience. Theresa was so helpful and kept me informed about everything. Very helpful assisting me to get the paperwork needed
James Sorrell
Very professional and easy to work…
Very professional and easy to work with. Everything they told me was going to happen did.
Kristopher Bailey
The timeframe of which the transactions…
The timeframe of which the transactions have been completed was very quick. There has been very little communication now that refi is completed.
william Lammers
Erynn did an excellant job of keeping…
Erynn did an excellant job of keeping track of me and getting back to me before Rocket Mortgage sweep me up. Germain Carreno really Went above with excellant customer service putting everything together and assuring me the checks will come Inspire of my nervousness. Amerisave won me over with the help of these wonderful loan people. What an easy process and who knew a Heloc loan would help me out so much. Had many mortgagesover the last 50 years - this is my first Heloc. So glad i picked Amerisave.
Mike Amos
They were excellent
They were excellent! They came Thur with the loan I needed when no one else did! 6 out of 5 stars!
Kevin Dolinger
Easy and smooth process from start to…
Easy and smooth process from start to finish. Very communicative. Happy with my experience
Tina Yurik
Wonderful follow up and communication.
Wonderful follow up and communication.
Jefferey Whitaker
Everybody was very helpful and very…
Everybody was very helpful and very professional
Salome Martinez and Mario M
Awesome company
The process took longer than I expected, but they didn't give up. Mr. Bruce contacted me every time to let me know what was going on. Even when Mr. Bruce was on vacation or taking care of something else, someone else called and gave me updates. I would use AmeriSave again if I need to. Very professional and awesome. Thank you.
Brandon Spickelmier
The staff was excellent
The staff was excellent, however method of funds dispersment is extrememly inconvienant
Anthony Rimple
We were not pleased with the length of…
We were not pleased with the length of time to complete our loan process which was entirely too long. We started in December 2024, and the loan was finally processed the end of February 2025 all due to a title release from a company from 30 years ago that eventually had gone out of business.
Jacqueline Gallagher
Everyone that I had to deal with was…
Everyone that I had to deal with was friendly and professional. They would answer all my questions too.
Jarvis Hill
The team did a great job with all my…
The team did a great job with all my needs and were very consistent with me throughout the whole process
Charles Whiteley
Follow-up and communication from loan…
Follow-up and communication from loan initiator.
Robert Haithcox
Information. follow through. support
They provide all needed up-front information, follow through on their responsibilities, and provide support by answering your questions.
Susan Worek
Great service
We were very happy with the service we received from the staff at AmeriSave. From our first inquiry interaction to closing on the loan, everyone was professional and informative. They communicated well and everything was done quickly. The website was very helpful in tracking the process and made it easy to share needed documentation.
Ryan Hynes
Great customer service
Great customer service
went well
helpful agents
helpful agents, user friendly portal
Troy Morgan
Everything went smooth and in a very…
Everything went smooth and in a very timely manner. Was not happy with the interest rate that I had to buy. Other than that it was a great experience.
Steve Norris
it was easy not a lot of paperwork
it was easy not a lot of paperwork
McArthur Barnes
Success Oriented
Application process was seamless. Outstanding support from Mortgage banker and processor. Thanks!
Elaine B
Great loan processor!!
The loan officer was great. Kimberly Dennison kept in touch and answered all of my questions. Underwriting caused an issue by not taking a loan off my debt that was forgiven. Not a huge deal but I felt bad enough having to get my employer involved and take up his time only to end up getting a check for it. The loan was done fairly quick.
Anita Flowers
When they do everything they can do to help
I had the best people working with me to complete my loan
D. Hughes
My experience working with AmeriSave…
My experience working with AmeriSave was truly exceptional. The staff exuded professionalism, kindness, and friendliness at every interaction. Whenever I had questions, a quick phone call resulted in immediate follow-up from a knowledgeable team member. This being my second time collaborating with AmeriSave, I wholeheartedly recommend their services to others. Their commitment to excellent customer service makes them a standout choice in the industry.
LARRY SHROPSHIRE
Well I got the loan that I wanted...in…
Well I got the loan that I wanted...in a timely fashion....slight headach.as expected....but I'm satisfied.
David Bloom
Very easy process
Made the process very easy and very fast, the staff was there to always answer all my questions through the whole process at any time.
DJ, Waynesville, NC
Very easy process
Very easy process. Just have previous tax year items in hand.
Anne Shapiro
Everyone that I dealt with was very…
Everyone that I dealt with was very professional, lots of patience and always got back to me ASAP.
Andrea Johnson
Easy and professional company
Everyone from the loan officer, document processor and everyone I ever spoke to have been kind, friendly, knowledgeable and helpful. It made a scary process easy and I was reassured at every turn.
Ron Allstaedt
everyone was a true professional and…
everyone was a true professional and basically answered any question ASAP and easy to understand! One of the smoothest transactions that I have been part of
Byron Tindall
It was a great experience
It was a great experience, superb communication and excellent customer service.
Lawrence
Honesty and efficiency great customer…
Honesty and efficiency great customer service.
Harriet Dennis
They made the process very easy
They made the process very easy. I was kept informed at every step of the way. A problem turned up at the end after hours but I sent an email describing the problem and they resolved it immediately.
Roberta Hogan
David Geiger is a great banker
David Geiger is a great banker. Denise the loan processor went above and beyond her duties, I am very grateful for both of them. Thank you so much.
Serena Filler
Mortgage processor extraordinaire
Mortgage processor, Michele Renna, was over the top in getting it done in time for closing. Thank-you so much!
Frenny
Amerisave made my experience so clear…
Amerisave made my experience so clear and quick. They guide me through the process step by step, answer questions and calls
Julie Williams
Pleased
The entire process was easy. Everything that was communicated with me was on point.
Edward Lach
Great customer service
Great customer service
B. Odom
My initial agent was a SuperStar
I had Rob Carone as my initial contact. He was patient with me & didn't pressure me to decide on anything. Everything was done so quickly & there weren't any surprises.
Graham
Could have been more transparent
Could have been more transparent. I was not given all information before starting process. Was not told about the $500.00 charge. When I told I was not told about the charge, I was informed just put it on a credit card that credit card will be paid off. It wasn't a probably about the charge the problem was with you not telling me beforehand.
Anonymous
Speed Honesty and reliability
Speed. Honesty. Reliability
Edward Grageda
My reason for rating it 5 was the…
My reason for rating it 5 was the response time was quick and accurate.
Gene Haas
The real difference to why I first…Why I chose AMERISAVE, is because I thought you would do me best service
The real difference to why I first choose AmeriSave was simply because, the personal touch and by your staff, they were sincere in helping, they knew their job and accomplished what was needed as soon as needed (THIS ESPECIALLY APPLIES TO CASSANDRA MILLER, PLEASE EXPRESS MY THOUGHTS OF APPRECIATION TO HER !!!!!) "Great Job"
Thomas Gault
review
Need to address customer needs first and foremost.
Jamie Marsh
Everybody was very professional and…
Everybody was very professional and polite. Response time was very good for any and all questions and concerns. Thank you.
Kenneth Bryan Ward
Very Prompt and Friendly Service
Great communication and very prompt and helpful service throughout the entire loan application process.
Janie & Jeff Nichols
Richard Thompson and Melanie Green 5 Star Customer Service
Richard Thompson and Melanie Green, made our experience with our refinance absolutely wonderful. Thier expertise and customer service were beyond reproach. Thank you and we appreciate you both for being there for us and making us feel comfortable answering any questions that were on our minds.
Christian Ugbo
Peter Lucero and Christopher Miller…
Peter Lucero and Christopher Miller were very helpful, transparent and honest with the mortgage process. Told me what to expect and where very communicative, I’m glad I got to work with such amazing people and beyond grateful for the opportunity!
John Clucas
thomas Temple got back to me quickly…
thomas Temple got back to me quickly with any questions I had
MICHAEL ALLEN
Very professional
Very professional, thanku for your patience.
Lonnie Brame
They got it done
They got it done. Would be 5 stars but it is confusing with the debtors pay off.
Kathy Taylor
We got the loan but it took longer than…
We got the loan but it took longer than expected, meanwhile I'm paying down bills. Went to Lowes home improvement with check they sent me. My account was actually lower than the check amount. Lowe's could not figure out how to give me my extra money from check. I was under impression that Amerisave was going to pay them off. Not have us do all the running around. Otherwise the Staff at Amerisave was pleasant.
Robert Ruiz
The whole loan process was easily done
The whole loan process was easily done
Stacy Reed
the people I worked with were…
the people I worked with were professional and took time to answer all my questions. They explained all the steps and processes clearly and I was very impressed with their follow-up texts, and calls.
Joseph Herrera
Did a great job for us kept us on top…
Did a great job for us kept us on top of everything that was going on? People so very friendly and very professional. I enjoyed talking to the people that know what's going on. I'm very pleased.
Nancy Jordan
Amerisave is Amazing they made it so…
Amerisave is Amazing they made it so easy and fast they took great care of my needs and the paper work in extra fast time . They are Amazing
Carmella
I had interactions with 4 different…
I had interactions with 4 different people. Each of the men I dealt with were courteous, upbeat and sincere. They were all helpful while talking to them. However, I feel there were long periods of time where I didn't hear from them. I think more calls to your client would help. And also when I called I would leave a message and not get a call back. Other than that I feel the service was excellent as far as getting things done.
Timothy Moore
Thank you Amerisave
Thank you Amerisave, fast easy and helpful and worked out a perfect loan for us.
John Stewart
The team was very quick with their part. A few questions and their work was complete.
The team from the start was quick and helpful about what we could do and what we couldn't. We had a few challenges, and we got them resolved and the deal done.
customer
We loved that we didn't have to drive…
We loved that we didn't have to drive to an office to bring paperwork. Everything was done online and happened quickly. Friendly service through the entire process. Just waiting on checks to come in the mail and we are done.
James Zimmerman
The process was a little time
The process was a little time. Consuming, and I think you're prices closing. Crossing stuff are awfully high but it is rental property. And I've been having trouble trying to recline. Answer, your method was much easier. Tman better for me to it will propel, so it worked out, but you need to change the rules for compliance because for the law also blocked. You can give me information you need which lower the amount I was originally eligible for.
Jeffrey Jones
Very professional service
Very professional service
John Calvano
They are very friendly and offer a good…
They are very friendly and offer a good deal
Romulo Lugtu
Very professional
Very professional, easy to communicate, very helpful and explained clearly and called back right away when you have questions.
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