AmeriSave Review
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Customer service was of utmost importance.
I worked with Rob Cantrell and Shy Kendrick from Aug 8 to Nov 10 so can't really put date of experience. The response time was very quick with Rob or Shy getting back to me any time I had a question or problem.
One afternoon we put in a request to see if we qualified for a home equity loan. Jonathan answered every one of our questions started the process by the end of the day we were on the phone with Thomas a few weeks later we closed. Both answered every question every phone call I left. They made the process painless I think both of them and the company.
Eager people willing to help. Communication can be more clearer and often, Don't think they are Veterans friendly if they are then the VA got some serious issues with veterans. Service is good, but constant delays.
The initial intake went smoothly and quickly; however the remainder of the process was very time consuming and could have been better organized. I realize each loan in unique, but I spent far too much time emailing and faxing information. Everyone was pleasant and courteous, it's just the process that was tedious.
The process was very ok. But I had issues on the person that they used to do the closing. He was very late not on time. The title company they used has not released my money so I am having issues.
Great communication, very creative with making sure I could qualify for the correct loan that work best for my needs. My loan officer Danielle was amazing to work with. So was always on top on every step of the process.
My Mortgage Banker William Middelton was Cordial, Informative, receptive and always available for inquires. AmeriSave loan process was extremely efficient and my closing occurred without any surprises or difficulties. AmeriSave worked closely with my escrow company. The site was easy to use when complying with instructions and needed documents. Thuy Sulaimane loan procesor could not have been more helpful and was knowledgable of the the loan process. She too was always availble and made sure all my question and needs of the loan were addressed. I highly recommend AmeriSave Mortgage Corporation.
Our refinance was started and closed in 2.5 weeks. Our staff was easy to work with and answered all questions. The closer came to our home. He was very professional and competent. Highly recommend.
Maurice my loan officer and Tonya my processor were both amazing and made the process simple. I thank them both for their time and patients
After several attempts with trying to get a home equity loan with several rejections including my own mortgage company, Amerisave came through for me. Try them. NO REGRETS!
I was not happy with the lack of communication which specifically includes revealing all aspects of the loan. Call it what it is. A second mortgage! When people are making a big decision that impacts the next 30 years of their life they need to have full disclosure of the transaction, not just what the agent wants to disclose to close the deal.
After explaining my goals for this finance loan, my agent provided the best possible loan options. The process was done electronically and documents uploaded in an account set up on their secured website. The service was always professional, furthermore my concerns and questions were always answered.
Clayton and Bobby were so helpful with getting my loan. The company itself was great too.
From my first conversation to my last, there was nothing but professionalism and ready to serve my needs. It was very smooth, and almost fun to work with my two representatives, Brady Morris and Meredith Owen. I highly recommend them to anyone wanting to use AmeriSave. Thank you for this journey. Linda & Herman Hodges
Everyone was professional and understood the urgency of my experience. Jake Hahn and Heather Baer were amazing. I am referring my family and friends yo you.
The whole experience was flawless, well we had a few little bumps on our end but they handled it with professionalism. I never left a message or an email that wasn't answered great job.
Working with Kevin and Renetta was wonderful, they were very patient and helpful especially being that they were working wirh two people that new nothing about phone business. Old folks ! Bev Budd
Loan specialist were very helpful and available anytime to answer questions. Smoothe process.
With the unexpected rising costs of living in a condo in Florida and all of the new regulations, we were afraid we were going to have to move. I reached out to Amerisave, and they were professional, helpful, and overall great to work with. They answered all of our questions and provided outstanding service, and now we can afford to stay here.
This is the second time we've dealt with AmeriSave. Both times they have been wonderful. Communicating often thru each process, setting up notary to come to the house, etc. We will definitely work with them for any future purchases.
Although we know it was business... They really was very polite, informative, on time, and treated us like family! I would recommend them to anybody! Thank you very much for helping us !!!
They communicated with me constantly through the whole process of the loan.
Processed quickly and efficiently
The agents work diligently with me until the job was completed.
Curtis and Sharron are some of the most professional people I've ever work with. AmeriSave should be proud to have theses awesome employees. Beast Regards Michael Carey
Everyone that I was dealing with which was Candi Tran a Kara Waits were the best in helping me with each an every step all the until I received my money in the Bank. I would like to thank each an every one so much n
There was no pressure and they did and had every aspect covered. Everything was easy and they followed up on all the problems and questions I had. Super nice people and very helpful. I would recommend this company to anyone looking to purchase or refinance a home.
Working with the Employees of Ameri save. Amy and Tonya were especially helpful as we’re all the employees I could have gone with another company, but I like my experience with your employees so much that I stuck with Ameri
Your representative Ploy was a joy to work with and it was a very pleasant experience. We were able to use our own local Title Company - Heritage Tile - Which is owned by a friend of our and the Mayor of our City.
The company made this easy and fast and most of all they were fair
I have great experience with Amerisave company everything was easy. Thank you so much, you make my life so easy by choosing you to refinance my home.
I received consistent consideration and excellent customer service. All my questions were answered thoroughly. I appreciate the transparency in each conversation. I especially appreciate the consideration of my time regarding the process through closing. I am pleased overall. I felt perfectly at ease and well informed during my refinance process.
Prompt response to inquiries, clear communications. Had a follow up question after loan closed and was funded. Reneedra responded to me within the hour. She was a delight to work with during the loan process and now after the process.
Gamey and Lynn were amazing! Super professional and knowledgeable in the process. A pleasure to work with.
My previous experience with AmeriSave was something I wanted to never experience again. I decided to give you another chance and I am glad to say all who participated in our loan was exceptional I could not be more pleased with the service.
Everything went smoothly. The Amerisave agents were really helpful and quite good at talking me through the process.
Kimberly made this experience so pleasant. Through most of it I was confused she explained everything and helped me through the parts I didn’t know how to do
They made the process safe, easy to navigate and a pleasure.
Well, it too over 2 months to get my loan. I got approved last week and still don't have my funds. Although it's taken this long I must commend my loan officer Jonathan Kollman, and logistics person Heather McCabe. I've been talking to both of them for over 2 months numerous times a week. They were always pleasant, patient, knowledgeable. If not for both of them and knowing they were working around the clock very hard for me I would have abandoned the loan. Because of them I would come back.
Everyone I spoke with was professional and polite. I know we as customers be looking for a long the thing I would say is that the loan we ask for help us to be credit free. Thank you again.
Everyone was efficient and made the process simple to complete.
Our experience was good, but our timing was not. Unfortunately we had 2 hurricanes come through our area which delayed our process quite a bit which added to our stress level. Our loan processor was not responding to us and I had to reach out to the customer service representative to get an alternative contact number, after this the refinance was finished quickly. Thank you.
They did what ty did quite well. But, there was a disconnect between the initial contact and the internal person as she did not answer the phone and seemed behind actual events. It may have been my fault buy everything was out of synch
They are very informative. They do not push you to do something you don't want to do. They keep you in the loop thru the whole experience.
Best customer service I have ever had. The staff were all very friendly and professional throughout the process. They stayed connected with us and kept things moving.
The service was outstanding,extremely helpful.
They are helpful, they email with important things they need alway get back with you they talk to you with a kind and caring voice like you and me got this investment let roll
honest upfront communication. gave me the best options available. communication through the whole loan process. very personable.
They worked really hard to get our refinance done and finalized as quickly as they could. They all was very polite and answered any questions we had.
The fees that was charged especially the $500 application fee and the $ 43 to pull. Credit report.
The entire process was so quick and easy. The website was very user friendly, and Heather and Michael were a pleasure to deal with.
great company-fast response time
They got the job done when I kept thinking it wouldn’t happen. It started off a bit rocky, our first loan officer wasn’t very good with communication which made it very stressful, but the second guy who took over was much more helpful. It took a bit longer than expected but we are just thankful it finally went through.
The associates provided me with the needed information and procedures required to successfully complete the loan process. The associates were very friendly and willing to acknowledge and listen to my concerns.
Everyone was friendly and helpful
Everyone was helpful and kind even through I had issues on my cell phone to read emails. Processers were friendly and walked though the steps to get applications and documents to corporate office.
Everybody was great it works there at the party of the company Hunter Gavin and Nicole they are very good people and they understand the business thank you very much
We did a HELOAN. Amerisave employees were fast, efficient, knowledgeable and experienced. We closed the loan in 2 1/2 - 3 weeks with no issues.
It was very professional. It was. It came off on a quick order and I really enjoyed dealing with the company.
It has truly appreciate The Efforts to achieve my goal From both Lorenzo Reese and Heather McCabe, and helpful efforts. Thank You Both Lorenzo and Heather. Stephen Chandler
AmeriSave team worked relentlessly to get my loan approved! I would definitely recommend. Thanks again!
Able to contact Chris Miller easily. Helpful in every step of the process.
Easy to speak to staff of professionals. Would guide me and would follow up to keep the process on track and moving.
Good communication. Very polite people.
Very kind and informative. Knowledgeable about the process.
A Great experience IS to meet a wonderful group of people From AmeriSave. Lorenzo Reese and Heather McCabe Are the BEST.
It started out well and I was very hopeful with the terms. I was given three possibilities for the loan and when I told the loan officer which one I wanted, I thought I was on my way. However, when the processor called, he told me I was to bring over $11K to closing. This was not the loan I had chosen. Time passed and I never heard from anyone. I started this in August and am finally closed as of yesterday, Nov. 7th. Since I hadn't heard from anyone I assumed Amerisave was not going to give me a loan. Then after a couple of months, my loan officer called and apologized. Somehow my file had been misplaced ??? From then on, she and the team worked long and hard to get a loan that could be approved and was agreeable to both Amerisave and myself. I'm grateful for all the hard work they put in, but wished it could have been done sooner.
Timothy and Tanya were great to work with! My loan closed real quick and professionally! This was my third time I used AmeriSave and will use them in the future!
You all where so professional and made a nervous experience so easy and nice....and you where so fast to get this done for me Thank you
Fast friendly service Very efficient, ask all the right questions to get all the information first time. I will use them again for other services.
I liked the sevice I got the representative were very helpful from the time I made contact until completion 7 Nov 24 it was a good experience.
I had a very good experience with amerisave, they very quick and convient and easy to work with.
questions easily answered , very helpful associates.
Very helpful and informative staff.
Very friendly, helpful and always there to answer any questions. The process was easy.
The whole process was so easy. Amy and Allison were great to work with and always there to answer any questions. I felt like I I made 2 new friends by the end of the process. Will refer them to anyone looking to finance or refinance a home.
Everyone I spoke with treated me like an actual person, not just a number. They were helpful and professional. I am recommending them to a friend.
Amazing service they stayed in contact with me and made sure I was taking care of. Wendy you are the best thank you so much.
courteous helpful professional experienced truthful people to help me thru the process
the experence was great and done in a few days and everything I needed done was done professionally
I’m very happy with my experience with AmeriSave
Very efficient process. Professional staff. Listened to my needs. Thank you!
Matt Carter and the whole team at Amerisave made the process very easy. It was my interaction the good people at Amerisave that ultimately made me decide to go with your company even though the fees for other companies were lower.
After reading reviews, I was skeptical about AmeriSave. I was looking to refinance my home to help me pay off some debts. With a lower credit score, I could not get approved through my current mortgage lender and was turned down by others. However, AmeriSave was able to get the job done and get me a cashout that pays off some of the debt I owe. I was feeling overwhelmed with my current situation. But with this refinance, I can replant my feet, better evaluate my financial standing, and continue to get myself in a better place. The Lock Rate fee is my only complaint. Many people work with AmeriSave to help them in certain situations, and staking $500 can be stressful. I'm glad I took the chance.
Process was very easy. Chris was very helpful and patient in explaining everything and processing in timely manner. He was professional in addition to being personable Georgette was very professional and efficient in getting the process moving very quickly The only hiccup was when I went to closing and the attorney showed up without my paperwork. Thus requiring it to be rescheduled The second attorney was well prepared and paperwork completed and signed
Working with Sam Yanas was absolutely a great experience. She walked me through everything I had to do!
Both Conner and Michael were excellent people to work with.
There seem to be easy contact for questions
I had a great experience from the first phone call. The young lady I spoke to was friendly and answered my questions. She put me through to an awesome team that helped me out every step of the way.
Explained process step by step. Professional, courteous helpful. Answered any and all questions.
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