New American Funding Review
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Reviews 1101 
Pam
Successful transaction!…
Very professional and very knowable in the field.
Vicki P
We were very pleased with the…
We were very pleased with the communication and ease of our online customer portal.
Deborah Almueti
Angie Giussi is top-notch, this company is Great!
I have to say, Angie Giussi and her team are the very best. I have used Angie's service three times now and honestly I would not contact anybody else. They are courteous personable very efficient and keeps you informed of everything that is going on. And Angie will work endlessly to get everything done that you need done and in the time frame that you need it done. Thank you again Angie I couldn't be more appreciative than I am of you.
Amanda Diaz
Stacey was a massive issue during this…
Stacey was a massive issue during this process, and as a result we will likely not refinance or finance in the future with new American. Stacey couldn’t figure out what we needed to send. We would send items to Stacey, same day they were requested and not hear back for weeks and then we would be asked for the same documents again. Stacey went on vacation for a week and did not inform myself, my partner or Alek. We were on a deadline she was aware of. She asked me multiple times to illegally redo the home insurance in spite of me even having her on a phone call with the insurance company telling her they cannot do it. Stacey sent us an email telling us our payment would be $200 less than it is because she didn’t verify information. And I had to confirm this number myself. And many more issues. I cannot say how angry we are with this whole process. -10/10 rating. This entire refinance process took close to 90 days when I had a 60 day deadline. Potentially putting me in financial legal risk.
Farrah Halstead
Excellent Communication
Always helpful and available.
Tirumala Ramesh K
Excellent service and my loan…
Excellent service and my loan application processed in time
Mixing Pigment
This was very smooth and fast!
This was very smooth and fast, helped me get through a tight window of necessity.
Tieria Sanford
They treated me like family and walked…
They treated me like family and walked me through the process of getting a loan Joy showed me how to boost my credit Great Team
Craig Lytton
The process was easy and New American…
The process was easy and New American Funding had great communication throughout the process.
Melissa
The A-Team!
Robyn and her team are completely helpful and accommodating. You cannot go wrong with them!
Lisa Gackenbach
Julian was very helpful through the…
Julian was very helpful through the process.
FRANK FOX
Great company to do business with
Great company to do business with
Sean Mccawley
John,Juliana and Alli were all…
John,Juliana and Alli were all wonderful to work with. They all took time with us and guided us through the process and made it less stressful. Thanks for a job well done.
Sam Torres
Marcelo was very attentive
Marcelo was very attentive, knowledgeable, and accessible. We were able to reach him regularly with any and all questions. The process was clear and thoroughly explained from start to finish. I would recommend Marcelo and New American Funding to everyone who is in the market.
Nick
Our loan officer was always reachable
Our loan officer was always reachable and able to answer any question thrown at them. They were truly great throughout this process. Our lack of interaction from our processor until the final day made the experience feel rushed. Without some of the information provided on the final day we were feeling left in the dark.
FOREST GWYN
I highly recommend this company!!!!
Great place to start if you don't fully know what you're doing when trying to get a home loan. Best rate! Lowest interest around and helps you with any conflict you face and always does their best to get you the lowest rates on anything like home insurance, home loan rates, any working numbers to arrange your budget
Reinhold Henke
Kind, caring, and impeccably professional
Kind, caring, and impeccably professional
Jack Bones
Fantastic people and advice
Robyn kept up with not only the challenges that we faced in getting our home but also gave genuine advice for us that helped deeply in our journey
Anastasia Bohn
Communication is a key
Always answered questions and was personally involved in assisting
Vig
Smooth and easy
The overall experience was good. The rates quoted were competitive and loan officer was very responsive and cleared all my doubts. I just had one issue with my initial Closing date. they weren’t ready with all the processes on my closing day and had to extend it by 3-4 days.
Miz Dee
The people who handled my loan were the…
The people who handled my loan were the best. From the initial call to the loan closing, they were helpful, kind and made this a very easy process. Everything was presented clearly and they spent time explaining and answering any questions I had.
Martin P. Spears
That these folks will help you along the way, and not leave you with any questions as to their reliability.
The closing date was as scheduled. Money successfully changed hands within 24 hours after closing which I say is pretty fast.
Robert H
Very easy and timely process and was…
Very easy and timely process and was always kept informed of any and all issues or status
Jenna Trimbo
Pam and her team were wonderful to work…
Pam and her team were wonderful to work with! Very informative and always willing to answer questions. Made the home buying process so smooth! Highly recommend!
Amber H.
Kat Lee-absolutely AMAZING
Kat Lee- she is knowledgeable, resourceful and quick to respond. She is absolutely amazing!!! So glad I chose New American Funding for my FHA loan and got the opportunity to work with Kat!!
Joe belmonte
Ashley and Meghan are the best!!!
Ashley and Meghan are the best!!!
Blake
Professional
Courtney and team were very professional. We had a great experience.
Jason Gay
Knowledgeable
Knowledgeable, professional and efficient!
Chris Kernick
I recommend NAF!!!
Alex Szep of NAF is a true professional. He and his staff walked us through each and every step of the loan process and made a very complicated situation feel easy. Please give him a call!
Jacob Farah
Hassle free
Hassle free, easy, transparent, great to work with!
linda shear
Matt was magnificent
Matt was magnificent. He went over and above throughout the process- always responsive. Always patient and professional. we always felt held and taken care of - each detail. He's extraordinary - was always present.
Timothy Tardif USMC
Edwin is the one that truly made this…
Edwin is the one that truly made this experience great. He has gone above and beyond with regards to service and made the whole process easy. Edwin is the GOAT of loan processors.
Joshua Ayala
Great Customer Service
Made the home buying process a breeze.
Lele
The team really worked hard
The team really worked hard
Wendy Griffin
Everyone was so easy to communicate…
Everyone was so easy to communicate with and answered in a very timely fashion and made the entire process easy and quick
Rick Zaner
Awesome lending process
Everyone on the team is so knowledgeable. Pleasure to work with
Melissa Rutherford
Purchasing property or refinancing go with New American Funding
If you are looking to purchase or refinance I highly recommend New American Funding. Call and ask to speak to Johnny Fair. He is hands down the best at what he does. He keep us updated every step of the way. He answered every question we had almost immediately. We were highly impressed with him and if I purchase or refinance in the future we will definitely be going back to New American Funding.
Julia Ebner
First-Time Home Buyer - 10/10 Would Recommend
I am a first-time home buyer and Carlton/ the team at NAF made the entire process easy. I had no idea where to begin but Carlton and the team were patient, knowledgeable, and extremely helpful. They broke down everything into terms we understood and looked out for our best interests. They took it from a feeling of being overwhelmed to feeling calm. I trusted the team and they pulled through. Super easy to work with, very accessible (took calls on the weekend) to accommodate my crazy work schedule. If I had to do this process all over again, I would work with Carlton and the NAF team. 11/10 would recommend!
Adam Long
Jeanette and NAF are the best!!!
Jeanette, Jeanette, Jeanette is what made my experience great! She is not only a brilliant loan officer, she is a very kind, caring, and all around wonderful human being. I always felt like a priority with Jeanette. Any time I had a question, she always got right back to me with an answer. When I felt discouraged or worried or overwhelmed, Jeanette always made me confident that we would get through to the end. She is also super fast and super on top of everything. She was in communication with everyone to make sure everything from applications to underwriting to inspections to everything went quickly and was done right. More than that, I wasn't just a number to Jeanette. Even with everything she was doing she made time to get to know me, to know my family, and to understand our needs. Jeanette genuinely cared about me as a person and she takes great pride in helping people achieve the goal of home ownership. She was wonderful beyond my ability to adequately describe. I have already given my wholehearted recommendation of Jeanette and NAF to friends, family, and co-workers and will continue to do so. I am so very, very happy with Jeanette and NAF. Thank you!
Katelynn
Easy to work with
My agent was knowledgeable and worked to help me and my partner find the best plan that worked for us.
Kyle
Adam HintonMoore is the BEST
Adam HintonMoore, hands down the best employee here! We recently went through a refinance and Adam was amazing. He was prompt, fun to chat with, super smart when it came to the loan and mode importantly he was great at answering all my dumb questions. NAF was great, the process takes time but it is done right, and efficient. When I say it takes time, I don’t mean they are slow. I mean it takes time for documents, processing and payments to be sent out if they are lying off lenders. But, trust that the job will be done correctly from the beginning. I never felt like I was being taken advantage of and overall a great experience. But I will say the only reason we did our refinance with new American funding was because of Adam.
Donovan Kishbaugh
Every one was vary helpful and helped…
Every one was vary helpful and helped make sure I understood Every step.
Casey Estrada
Fantastic experience!
We worked with Corey to buy our first home, and I can’t recommend him highly enough. From day one, Corey made us feel like more than just clients—he genuinely cared about helping us navigate this huge life decision. His communication was always timely, clear, and thoughtful, and he never made us feel like any question was too small. As first-time buyers, we had a lot of uncertainties, but Corey made the process feel manageable and even enjoyable. He guided us every step of the way, explaining our options in plain language, keeping us updated, and helping us stay calm and confident through every twist and turn. Corey’s professionalism, patience, and personal touch made all the difference. Thanks to him, we’re now happily settled in our new home. We’re so grateful for his support and would absolutely recommend him to anyone looking for a mortgage lender who truly goes above and beyond.
Chickpea Scroggins
They were very helpful and very informative and very knowledgeable about what they are doing …
They were very helpful and very experienced at the first time homebuyers thing. They’re very knowledgeable very nice and they helped out a lot and they made it less stressful and cost less.
Holly Rocha
Refinancing was a smooth process
Refinancing can be a long process with many hoops to jump through and sometimes unexpected things can pop up. In our case, working with Megan Lui-Flores, the process was very comfortable and efficient, even when a couple of things could have delayed closing. She was such a wonderful person, walking us through every step. We were very happy with the entire experience and would recommend New American Funding to anyone looking to purchase a home or refinance an existing home.
BloodyDOLL
Amazing Support
Matthew was excellent in helping us in our home buying process. He was very open about the entire process and always available if I had any questions or concerns. I would recommend New American Funding to anyone looking for a loan. A++
Tran Griffin
Current updates.
Current updates.
Miguel Salazar
That NAF has a amazing staff and cares about there customers.
Bien did an amazing job helping us achieve our dream of buying our first home. While the process was new to us, he was available to answer all the questions we had and helped us understand the process. His guidance and patience earned our trust, and we are very happy homeowners now. Thank you, Bien. -The Salazar Family
Loretta Taylor
I enjoyed working with New American…
I enjoyed working with New American Funding. Everyone was very helpful & answered all questions I asked.
Mrs. Jones
The communication and education of the…
The communication and education of the entire process. Always upfront and honest, never left in the dark. Professional and make you feel as if you're talking with a friend.
William Saunders
Bruce and his team made this mortgage…
Bruce and his team made this mortgage process smooth and efficient.
Samuel Ndungu
Great experience and best rates
Dwayne made our experience great, he answered all our questions and gave us best rate.Worked with us throughout the process, as new home buyers we trusted Dwayne and he did not disappoint.Great experience and we are happy!
Reggie Mccann
Closed when promised
Closed when promised. The ease and pain free process. Smooth like butter.
Richard Zaner
Zaner mortgage.
Entire staff was great to work with.
rocko voss
Working with Kaitlyn Scalera and Bobby…
Working with Kaitlyn Scalera and Bobby Lee has been the most helpful and stress relieving experience I've ever had. They both went above and beyond to make sure that buying my new home was successful
Silvia
Great customer service
Mortgage process is never perfect but this company gave me options that I never would have thought of. They also referrred me to a great realtor who grew up in the new area I was looking at and she knew it well.
Dominic
Amazing service!!!
Amazing service!!!
eric morris
New American is great company who made…
New American is great company who made our financial journey easy
Chance s
New American Funding is an absolute…
New American Funding is an absolute amazing company, their team is full of experts who are extremely professional, proficient an honest people
Kathryn Derrick
Tom Castellano - NAF
This is the second time we have worked with Tom Castellano buying a home, and we knew already that we weren’t going anywhere else. The level of service Tom provided the first time around ensured we would only be contacting him when it was time to buy another house! He is professional, communicative, and easy to reach - he will make time to answer any question big or small. His personalized service is rare to find in this industry, and we will always recommend him!
Tanya Miller
Great Team Work
Both Paul and Kylie stayed accessible to answer my questions and address my concerns. They worked well together to make sure my mom was very comfortable with the entire loan process.
Yining Bai
quick and efficient
easy communication, quick and transparent processes
Virgil Jones
Stressful but worth it
There was a lot of changes at the end that prolonged the process but we finally reached an agreement which was well worth the wait
Nayanamana Samarasinghe
Smooth Process & Top-Tier Responsiveness!
Working with North American Funding was an absolute breeze from start to finish. The mortgage processing was incredibly smooth — every step was clearly communicated, and there were no unexpected surprises along the way. What really stood out was their awesome responsiveness. Any time I had a question or needed clarification, the team was right there with helpful answers and quick follow-ups. It truly felt like they had my back through the entire journey. If you're looking for a hassle-free mortgage experience with a team that genuinely cares, North American Funding is the way to go!
Edwina K Campbell
Blake and his group were fantastic
Blake and his group were fantastic
Kim Jelks
Easy process and helpful loan officers.
Easy process and helpful loan officers.
Sue Rupp
Highly Recommend Ellen Puchalsky and her Team
Ellen Puchalsky and her team were excellent to deal with. Timely follow ups, always there for questions and walked us through the process. It was seamless from start to finish.
Natalie Edwards
Communication and Support
We had an open line of communication and support through our whole home buying process.
Consumer
They were always available to answer…
They were always available to answer any questions I had and they were always helpful at addressing any concerns I had
Carol Livingston
Everyone was very helpful
Everyone was very helpful. Answered all my questions and in a timely manner.
Carla Rothberg
Amazing!
Excellent!!
Emily Dempsey
Cynthia took lots of time to …
Cynthia took lots of time to explain the whole process to me, as a first time homebuyer. She was available and went the extra mile!
Victoria Rivett
Great experienceGreat experience
My husband did majority of the contact with new America but the little bit I did interact with them was pleasant.
Judy
Best experience ever
Best experience ever
Melinda
Kat Lee is absolutely amazing!
Kat Lee is absolutely amazing!
Joseph
John Wash absolutely there to answer…
John Wash absolutely there to answer any and all my questions with great confidence.
Anonymous
Pleased borrower
Great lender with fantastic individuals on the team. Highly recommend.
Perry Jacob
Professional and dependable
Eric was professional and fast to respond to any questions and concerns throughout our process. When my wife and I finally found THE home, we found ourselves in a multiple offer scenario. I sent Eric a text at 7:30am to adjust the approval amount and was able to ammendment our offer on the home. This helped us to close on our house and we greatly appreciate his support during a stressful situation.
Thomas Holland
Easy and great
Easy and great
RICHARD VAUGHN
The team of Mr Loyd and Mrs
The team of Mr. Loyd and Mrs. Cindy made our efforts and dream come true. Excellent team and they kept us informed throughout the process.
Erin Hillier
Fantastic experience from start to finish.
Super fast loan processing and closing. Cody and Stephanie did a great job responding to questions and were kind and helpful with the whole refinance. NAF is a wonderful company to work with.
Jeff Forsen
Both Joe and Kylie were amazing
Both Joe and Kylie were amazing! Talking me through the process a reassuring me that things were progressing as they should! The only issue I had issue with was the title side of things because of proof of residence with not receiving mail at the residence and understanding the our utilities were paid to the village rather than an utility company!
Erica Monaco
David explains everything well and …
David explains everything well and is very detailed oriented. He is easy to get in touch with and has made the process very smooth . I have referred a couple people to him and they have had good feedback about their experience with him as well. This is my 3rd mortgage with New American and I am very happy.
Dan Rivett
Great communication
Great communication, friendly and professional. They made the process stress free. Would highly recommend using NAF.
Ally
I want to take a moment and thank you…
I want to take a moment and thank you for the outstanding support and guidance you provided during our refinancing process. Your expertise and dedication made all the difference in helping us navigate everything seamlessly.
Andranique Young
My first home …
My loan officer Katy. S explained everything and guided me every step of the way, which I really appreciate with being a first time homebuyer. Then my loan processor Diana. D came and worked extremely hard to get thing done efficiently and quickly as she could . Which was amazing and now I’m a homeowner
Jerry Reale
Great Company with Great people
Absolutely, a fantastic company with competitive rates and great people who are knowledgeable and make the whole process of securing a mortgage easy They keep you informed of every step along the way and they move the process along quickly I highly recommend them
Kristin Garling
NAF Best Experience
Good morning, I am sharing my excellent experience buying our new home in Texas with Tom and his team. I worked with Tom in 2021 for my previous home refinance. His friendly demeanor and attention to detail made him my "go-to" when it was time for me to relocate. From our first phone call, I knew he was the best person for the job! His follow-up and communication was always clear, prompt, and thorough. He came prepared with everything we needed to be an informed buyer. The loan processor Christine worked long days and even the weekend to make our closing deadline! For low stress and high results, Tom and his team deliver with the friendliness of a neighbor and the professionalism of the best in the industry! Thanks Tom, Christine, and NAF for always being the best!
Derek R.
Knowledgeable and Professional Office
This office was highly professional, knowledgeable and made sure deadlines were met in a timely manner. I will absolutely recommend their office and if needed in the future, would use this office again. Thanks!
Rocky Stevie
Smooth and straightforward
New American Funding made the process smooth and straightforward. Their online application was easy to navigate, and communication throughout was seamless. The consultants were friendly and helpful, making the experience even better!
Stephanie Arellano
Professional and Responsive
Nolan and Jordan were professional and responsive. I never had to track either of them down and the communication was clear and timely
Dennis
Starr and Paulina
Ya'll are wanting more than I'm giving. Starr and Paulina made it great.
Charlene Long
Awesome people
They worked very hard to get me the loan even went above to find homeowners insurance at the price I needed.
Shayla Ridgway
Great communication
This team made the process seamless! They gave great direction and information when needed. Would highly recommend!
Jonathan Zuniga
Ask for Bien!
Bien was amazing to work with and laid out a variety of options.
Anna
The team working with me were …
The team working with me were very communicative and were easily accessibl. They often worked late into the night to help secure my loan. Everything was easy to understand and they had no problems clarifying anything that I didn't understand.
John Allen Gay
First time home-buyers...glad we went with NAF!
We had a great experience with Gene Mongan of NAF, who set things up for us and was very helpful throughout the process. We are first time home buyers entering a market very different from anything our parents encountered, and Gene gave us a lot of good advice. We had sought to partner with our own bank but Gene offered much clearer guidance and NAF offered a better rate, too. We are glad we worked with NAF!
Maggie
Great communication and helpful.
Great communication and helpful.
Michael Moreno
Jose's ability to explain the mortgage…Excellent
Jose's ability to explain the mortgage requirements and provide detailed, understandable instructions to quickly process all documantation.
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