New American Funding Review
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Reviews 2006 
angela hoover
The dedication throughout my loan…
The dedication throughout my loan process my lender had to making sure everything went smoothly
Christopher Rice
Say less
There is so much i could say but in a nutshell we got it closed and that’s what matters most
Dana Seaman
Ken Nastasi - Highly Recommend
Glad we got Ken Nastasi to work with us on our home purchase and loan from NAF. While nearly all of the processes involved are numerous and overwhelming for us at times, Ken always made himself available, quickly followed up on requests, was knowledgeable of and willing to explain the rationale behind the many information and data requests. Ken always had a great attitude and patience with our endless questions. Highly recommend Ken and NAF as the 5-Star reflects.
Robert Fowler
These wonderful people made this…
These wonderful people made this experience so easy. They are really on top of their game. Everything was made simple from start to finish. I felt sucure and confident that they had me taken care of at all times.
Kyle Kerstetter
Easy to work with
Easy to work with. Very responsive and knowledgeable. Made the whole process comfortable and not scary.
Haley .
10/10!!!!
I couldn’t be more blessed with my experience. As a 24 year old buying her first home it can be overwhelming. But NAF was so patient, kind and treated me as family!
Symetha Blake
This was refinancing made easy.
T Wells made refinancing my home less stressful.
Dentalplan
highly professional
Shan is highly professional, keeping me in the loop. Shan stepped in when I asked for paperwork on a home warranty which he did not have but contacted title and Realtors on my behalf. I appreciate you Shan
Michael Bryce
NAF team really came through for me!
Christopher Trombley and the NAF team really came through for me during my recent home purchase. Chris was very patient with me, thorough with the details, and guided me each step of the way to a successful closing on my new home! I would definitely recommend NAF to anyone looking to purchase a home or property. Two thumbs up!!
J C
Great experience
Nathan and Shae were both patient and excellent dealing with my loan and explaining everything in detail. A lot of companies over promise and under deliver. But he did the exact opposite! They completely over delivered. I would highly recommend them and NAF to anyone. Thank you for everything!
Gladys Ermac
I had an excellent experience working…
I had an excellent experience working with my loan officer Jesse Payne, and I couldn't be more pleased with the level of service and professionalism I received throughout the entire process. From the initial consultation to the final steps of closing, they were incredibly knowledgeable, responsive, and attentive to every detail. They made sure I understood each step clearly, offered honest guidance, and kept me informed at all times—making what could have been a stressful process feel smooth and manageable. What truly stood out was their dedication and genuine care for my goals. They went above and beyond to make sure everything was handled efficiently and with integrity. It's rare to find someone so committed to their clients' success. I highly recommend this loan officer to anyone looking for a seamless and positive lending experience. Thank you again for your outstanding support and professionalism!
Christine
The people on Kevin team were great
Kevin and Angela was really great and if I had to do it all over again, they will be the ones that I will pick to help me. Thanks again for you all help.
Ana Mojica
The constancy and the effort from all…
The constancy and the effort from all the team.
Jose Gracias
Very efficient
Very efficient, I loved the way he worked.
Andrew Zilka
Exceptional Service!
Brett Baker was amazing to work with. He provided great service and was always available to answer any question I had. He patiently formulated and explained several different options until we found what was right for me. If any issues arose, he calmly and competently walked me through the solutions to create mole hills out of mountains. I highly recommend Brett Baker to anyone in need of a mortgage review!
Nicholas Spybuck
NAF helped me save my home!
NAF helped me save my home!
Adam
Purchase a house
Helping people with all their questions to get things done correctly
Erika Roble
For me it was easy the communication with the entire team, their genuine care and support made me feel valued and heard .Their great negotiation skills that was crucial to get the best deal for me. Ov
For me it was easy the communication with the entire team, their genuine care and support made me feel valued and heard .Their great negotiation skills that was crucial to get the best deal for me. Overall their professionalism was consistent from our first meeting to the closing date! Thank you!
Jason Stitsworth
This was my 3rd mortgage through NAF…
This was my 3rd mortgage through NAF and they are always extremely helpful and supportive throughout the process. Always available when needed and helpful. Wouldn’t go with anyone else for a mortgage
Lessie Wilson
ALWAYS KEEP INFORM ABOUT WHAT GOING ON
ALWAYS KEEP INFORM ABOUT WHAT GOING ON
Heidi
NAF is easy to work with
NAF is easy to work with, friendly and informative. Always there when questions arise no matter what time it was.
William Boykins
TOP-NOTCH EXPERIENCE!!!
NAF is VERY LUCKY TO HAVE MEGAN AND PAULINA on your Team. Not only did they handle my loan experience professionally, but they also took another dynamic step and added a VERY PERSONAL touch as well! There were some snags during the process that were very stressful, but Megan and Paulina were encouraging and "hung in there" until all issues were resolved and the loan closed. These two were Top-Notch in their approach to my loan experience. From my experience with them, I TRULY BELIEVE they treat ALL of their clients in this way!!! I'll sing their praises ALL DAY, EVERY DAY! As expressed by Megan, YES, I will DEFINITELY stay in touch with this team for any future refinance options. I hope this response goes to their manager!!! WHAT AN AWESOME EXPERIENCE!! Again, THANKS MEGAN AND PAULINA!!!! William "Stay in My Lane" Boykins (Don't laugh, Megan!!!)
Maria Diaz
" Customer service that went above and beyond"
I am writing to express my sincere appreciation for the exceptional service we received while securing a mortgage loan with your institution. My loan officer Matt Carr was very helpful in making our entire process smooth and stress free. Thanks to the support and professionalism of Matt Carr and the team at NAF, we were able to secure the financing needed to purchase our first home. This loan as allowed us to move into a new property, and we are very happy with the experience. I highly recommend Matt Carr for your dedication to customer satisfaction. We look forward to a long-term banking relationship and would be happy to share my positive experience with others. Maria Diaz. Load ID#1001993997
Kavan
Very supportive and didn't let me fall behind on paperwork
Good people
Norma
Service, Service, Service
Mary Hou and her supporting staff were wonderful overall. Mary is a consummate professional. She absolutely knows what she is doing and provides helpful information and advice. She and her staff and colleagues are also VERY quick to respond to questions or concerns. You never feel like you are on your own in applying for a mortgage or refinance with Mary.
DA D
Don't go elsewhere for your financing needs for your home. Go to NAF and Bailey Maxfield.
I love your company and I always recommend you to folks looking for refis. Most of my friends already own homes and are looking for the refis, HELOCs, etc. I also recommend Bailey Maxfield specifically and give them his direct information. I love that you don't "sell us" to others. That's very comforting. I've been sold over and over in the past. I hated it. Always problems. You folks are THE BEST. THE BEST.
William Gatewood
Great
Great! Loved the whole experience!
Jiedan Wu
Vincent is a highly responsible and…
Vincent is a highly responsible and dedicated loan agent. From the initial consultation to the completion of the loan, he was always patient in answering all my questions and carefully explained every detail. He provided me with clear comparisons of different loan options and helped me choose the one that best fit my needs. Throughout the entire process, Vincent followed up promptly and made sure everything went smoothly, which gave me great peace of mind. I truly appreciate his professionalism and commitment, and I would highly recommend him to anyone looking for a trustworthy loan agent.
stephen spampinato
Top Tier Experience
Cynthia at NAF was straight with us from the start and we felt safe with her handling our business. Will recommend to anyone we know looking to take the plunge.
Janna Vanrooyen
Good job
Everyone did all they could to make this happen smoothly
customer
Patrick and grace have been more than…
Patrick and grace have been more than helpful thru this entire experience. Will definitely use them again for any loan needs. You guys are amazing thank you!
Scott Godwin
Kevin made everything easy and guided…
Kevin made everything easy and guided me through the process.
Zeneta Davis
I didn’t feel like a number
I didn’t feel like a number. I felt like they cared about my needs. Nicholas Lopez and Rob Lease were wonderful!
Bill King
Top-notch
Top-notch, expert financial assistance on an extremely personable level. This is my second refinance in a 1-year period with NAF though Brian Wheelin, and I have no regrets whatsoever - he's the best loan officer I've ever encountered.
Jeff Salazar
Awesome experience
Both Shawna and Grace were extremely professional and guided us through the home buying process with ease. My situation was particularly challenging and complicated by previous missteps, but where others saw roadblocks, Shawna and Grace saw solutions. When everyone else said "no," they confidently said "yes." We are deeply grateful to NAF, and especially to Shawna and Grace, for their dedication and support. We love our new home and look forward to creating many lasting memories here.
Sandy
Sandy Morgan
Sandy Morgan and her team made the process so easy. They communicated well and answered any questions that we had always. Honest and sincere and cared about making it go smooth. I would recommend them to anyone looking for great customer service.
Alexis Anderson
Working with Ashley was truly an…
Working with Ashley was truly an incredible experience! From the very beginning, she made the mortgage process feel simple and stress-free. She communicated so clearly, always kept me informed, and took the time to answer every question with patience and kindness. What I appreciated most is how much Ashley genuinely cares. She went above and beyond to make sure I had the best options and felt confident in every step of the journey. I never once felt like just another file—she made me feel like a priority. Because of her hard work and expertise, we are now proud new homeowners & were able to keep our departing residence as a rental! I can’t recommend Ashley enough if you’re looking for someone who is professional, knowledgeable, and truly dedicated to helping you achieve your dream of homeownership.
Tony Michel
Overall a good experience.
Overall a good experience.
trevor freeman
Various accessible and good communication
The team who was assigned to me, was very accessible and communicated well
Aaron
Great people to work with
Great people to work with. At first with all emails, I was concerned with all that goes into a new mortgage. Matthew and Stephanie made it simple.
Victor Genel
Joe was patient in explaining my…
Joe was patient in explaining my options and Leanne provided timely communication and responded to my concerns on a timely manner.
Elizabeth Arellano
Great Experience
Jeff was very detailed and happy to answer any questions we had.
Charles Smart
Moe really was the superstar behind the…
Moe really was the superstar behind the entire home buying process
miss millie
caring team
new american funding is the best loan company: supportive and friendly
Ricky Burns
Patrick went above and be and …
Patrick went above and be and helped me stay informed and made sure I got what I neeeded to purchase the property. i am truly grateful for him . the processor was not very easy to reach but Patrick always made sure I had the an I needed
Sarah Gragg
Hard Work and Determination
These Ladies never gave up in the fight to get the job done!
Rania Abdeldaym
Purchase homes
Very professional steps
Dylan Peters
Heather Lee and her team made securing…
Heather Lee and her team made securing my VA Home Loan a smooth and remarkably stress-free process. Her proactive approach, deep knowledge of VA loans, and informative guidance were invaluable. Heather anticipated my needs, explained all options clearly, and ensured my monthly payments aligned with my budget goals. Thanks to her hard work, we even closed early! I highly recommend Heather to any one seeking a dedicated and knowledgeable mortgage consultant.
Reed Birtles
Nick Fendig was a rockstar!
Working with Nick Fendig was a pleasure. His product suggestion was spot on and he prepared us thoroughly for the process. We knew what to expect, and we not surprised. The loan process was seamless and the closing delivered exactly what we xpected. Highly recommend Nick!
Kristi Tharp
Would highly recommend using New…
Would highly recommend using New American Funding to everyone. They treat you like a friend and no hidden fees. Everything is explained up front.
Sam Williams
Ashley Gibson was fantastic
Ashley Gibson was fantastic! Always took time to answer questions and she always took time to communicate with me. Will use her for all of my mortgage needs in the future.
Deitra Payne
Crystal Murray provided excellent…
Crystal Murray provided excellent service as she patiently helped me navigate through each process.
Miguel Vertiz
The NAF team made the entire process…
The NAF team made the entire process super easy!
James
Glad I Found NAF!
NAF sent me a mailer a couple years ago that caught my attention. Boy am I glad I reached out. In this crazy interest rate environment, NAF has helped me navigate and keep saving money and building capital with their loan tools.
LAURA NZUONKWELLE
Reliable
I always got responses in a timely manner when I had questions
Eric Davis
Easy to talk to and always …
Easy to talk to and always responds in a timely manner. NAF has always been my choice. They make it happen!
Anthony Kent
Great team of people
Eric is very knowledgeable when it comes to getting your mortgage financed. We faced some hurdles with my loan, but he never stopped working to get us the best deal possible!
Nee
Trustworthy Service
Reid and team make the home buying process easy.
Roman Benson
First Time Homebuyer
I enjoyed my first time homebuyer experience with my loan officer Maia. Krista
Annamarie Serrano
Tommy Burnett was great to work with
Tommy Burnett was great to work with, he kept us updated on the steps to our loan, whenever I texted him with questions he was quick to reply and answer my questions. As I do not consider myself computer literate Tommy was very patient with helping us out.
Kevin Eichelberger
More than a Mortgage lender, they are advocates
A key moment was when the moving company did not quote us properly and charged us 300% more than what I was originally told. Robyn and the new American funding crew stepped up to the plate and advocated for us when we felt that we were not properly treated. I will call Robyn for any future Mortgage needs.
Carletha Horton
Expertise Service
The staff and their expertise made my experience great. The staff was Attentive, Kind and Knowledgeable. I felt comfortable to ask questions and I will recommend NAMF to everyone I know.
Tay Rey
Nick was personable and had very fast…
Nick was personable and had very fast response time. Could contact him at any hour and he was always there to help! He’s also incredible witty so being able to laugh through a stressful process was nice. They made it easy and we closed in just over 5 weeks on our first offer.
Mei Lin
Lenders are not all the same
NAF literally just knows their product. Yolanda Phillips and her team were extremely knowledgeable and responsive. She made you feel that 'YOU" were the priority.
customer
Iván Sánchez
Testimonial about Mr. Rafael Over the course of more than 20 years in the United States, I have had business experiences with realtors, brokers, credit specialists, and credit analysts. In all that time, I have rarely encountered someone with the human and professional qualities of Mr. Rafael. He is an exceptionally kind, capable, and intelligent person, with an efficiency in his work that goes far beyond any standard I have seen during these two decades of experience in the banking and commercial fields. His professional excellence is matched by his remarkable humanity, making him not only an outstanding professional but also a true natural leader. I believe Rafael should not only serve as a branch manager but as a coach and mentor for all those who are still learning. He has the vision, experience, and human qualities to inspire and guide others toward success. If I were to rate him on a scale of 1 to 10, without hesitation, I would give him 1000. His human quality and intelligence stand far above any conventional measure. I am deeply grateful to him and to the company for allowing me to live this experience. Thank you very much.
Dana Young
The complete process was perfect
The complete process was perfect
Diego B.
Great experience
NAF made the process smooth and easy and were very helpful throughout the process!
Jeffery Gossage
New American Funding a lender who communicates with honesty, integrity through the whole mortgage process.
Communication waste best part of the loan process. The user friendly web portal for uploading documents was very easy to use . The loan officer and his assistants were always available and responsive to my questions and concerns. Most highly recommend New American Funding for your mortgage needs.
S Hartnett
Hartnett review
The people especially Ryan Torres were personable and very task oriented making this process as simple as possible. Very friendly and worked in our best interest. Would recommend and utilize again when needed / opportunity presents itself
Raquelleena
Excellent Communication
Both Corey and Cindy Lam (Senior Loan Processor) kept me informed of where I was in the process, responded to questions in a timely manner, and always provided thorough answers and explanations to any questions I had.
Mark Griger
Very personable
Tim was very personable easy to get ahold of and very quick to responed
Lawanda Lemmon
I had an excellent experience working…
I had an excellent experience working with Lashawn Abraham. From start to finish, they were professional, knowledgeable, and incredibly patient in answering all my questions. The process was smooth, and they kept me informed every step of the way. I truly appreciated how they took the time to explain my options and made sure I felt comfortable with every decision. Thanks to their dedication and expertise, everything went through quickly and stress-free. I highly recommend Lashawn Abraham to anyone looking for a reliable and trustworthy loan officer!
Eric Uvalle
Was working with other lenders and…
Was working with other lenders and Kaleb with NAF continued to out shine them
Jasmine White
An amazing experience
Ryan from New American Funding was absolutely amazing with us. He was very patient and understanding when we didn’t understand something he would call us and make sure we understood everything all down to signing. He was a huge help and we were so grateful for him. Claudia was wonderful as well, she kept in contact with us and made sure that we were aware of every step along the way!
Maria Deniz
Amazing Team!
Kim and all of NAF team were so professional, knowledgeable, understanding and patient with me as a first time buyer. They are very reliable and pleasant to work with and I look forward to working with them again in the future and highly recommending them to any one looking for a new home or thinking about refinancing their home.
James
Excellent Loan Processing
Responding immediately by phone and email with accurate and useful advice and info.
matthew kennedy
Jason Lambert is the main reason I have…
Jason Lambert is the main reason I have done my third refinance with New American Funding. He is very knowledgeable, professional and proficient.
Shannon Bishop
Ally made my experience GREAT!
Ally made my experience GREAT!
Isaiah Bailey
Great company to work with
Great company to work with. Had no issues through the whole process
Lul Juvie
Nafa
Amazing company
Kiril Siljanoski
Now that the house is ours
Now, as the house is ours, there is no better comment than saying that we are happy that we made our family dream come true!
Jared Ingersoll
Helpful kind and courteous individuals…
Helpful kind and courteous individuals with lots of knowledge and advice.
Gin
Absolutely Perfect
Working with Krystal Moon and her team at New American Funding was truly stress free. I could not be happier with the process. From beginning to final closing everything was taken care of for me. Communication was exceptional, and I was never left wondering where I was during the loan process. Krystal was available evenings and weekends, she always answered or she returned my call quickly. All the ladies I worked with are professionals and they treated me like a priority. I would absolutely refer Krystal Moon and New American Funding to friends and family. Thank you for helping me purchase my home, and for helping to make it a great experience. Virginia Adams
Marc Olack
They made the process really easy
They made the process really easy. Everything was basically over email and calls. Very convenient and easy to work with! If I know anyone looking to buy a home I will certainly send them to new American funding
Vicki Kerr
Good experience
Overall, this was a great company to work with.
Tony
Outstanding team.
Outstanding team.
Jennifer Webster
Every thing was well orchestrated
Every thing was well orchestrated. Cynthia was thorough and documentation was straightforward
Mike
Cheri was always there!!
Cheri was always there when we needed her and always had the right answers. And for first time buyers, she made the process less confusing and relatively easy!
Shaun Blacc
They truly are the best in town
This is the third home I've purchased and this transaction was the smoothest of the three. The team worked well together and worked with my best interest in mind. With my military duties often holding up the process, the team was still able to make light work of the deal and closed on time as promised. I couldn't be more please and thank you for your hard work and dedication.
TRACY BLACK
NAF gave me a great experience with buying my first home
NAF gave me a great experience with buying a home. At the beginning my credit score wasn't enough to purchase a home, alot of lenders would deny me then tell me to call if anything changes. Rick from NAF worked with me referred me to Uqual which helped me get to where I needed to be. While I was working on my credit score he kept in contact with me through the whole process. Closing was Easy.
Kerri
Clay’s team at NAF made our closing the…
Clay’s team at NAF made our closing the easiest one we have ever had. They answered all our questions about different financing possibilities as well and helped us choose the loan we needed to buy our new home. Thank you guys!
Carmen Cruz
is an excellent company
I can say that they are attentive to everything and they helped me a lot.
dan hood
Trusted with all my loan needs
This was my second good experience with Bien Nguyen at NAF. He is knowledgeable and trustworthy. Leave it to Bien Nguyen and he will take care of everything in a timely and professional manner. If you happen to find this review, ask for Bien Nguyen for above and beyond superior quality service and attention to detail. You won't be disappointed.
Mario Xhiani
Great communication and helpful.
Great communication and helpful.
Elisa Klan
If you want the best rates AND great service...
I was shopping around for the best rates, and after speaking with 6 different lenders, NAF stood out. What stood out was the loan officer I was working with, Kyle Jones. He had professional and clear communication, provided fast responses to my questions and needs, gave accurate and helpful advice, and his explanations of loan options was easy to understand. I was very impressed by him. His performance was excellent from start to finish. I would highly recommend Kyle if you want a comfortable and easy process. And by the way, the loan rates and fees were also lowest at NAF compared to the other 6 lenders. I just closed on my new home and couldn't be happier. My experience with NAF has been very positive, and I will definitely think to utilize their services again in the future.
Chuck Milks
They constantly let you know how the…
They constantly let you know how the process is going and they have the ability to help meet rush deadlines , and cancan make things happen when other lenders can’t or won’t they get the job done
Tiffany
The loan officer is passionate about…
The loan officer is passionate about her job and dealing with people. Charie Pua as well.
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