New American Funding Review
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Reviews 741Lewis made me feel very relaxed during the whole process, no pressure if I said i needed to process something give me 24hrs no problem. Walked me through every step and made sure I understood before moving to the next step. Huyen Nguyen was terrific as well again made sure I understood everything before moving to the next step. Overall a very pleasant experience would recommend both Lewis and Huyen to anyone who was looking to refi or obtain a mortgage. Extremely good customer service. Well Done!!!
Chris was phenomenal. He went over our options and gave great advise on how we can correct our issues. The process itself was painless. If any questions came up, Chris answered them incredibly fast. He was great to work with and I've already recommended him to friends/family.
Masa and Stephanie are absolutely the BEST. They made this transaction so smooth
Our Loan Officer was very helpful with the process. He monitored progress and alerted us when a response or additional submission was required.
Joseph and Michael both showed excellent customer service from start to finish. They were prompt in returning calls and knowledgeable and informative with answering all my questions. They both distressed a stressful situation and assured me that I was in good hands! I would refer New American Funding and especially Joseph and Michael to anyone looking for home funding! Thank You guys for all your hard work and for your part in making this happen!
Chis is an exceptionally excellent person to work with no missed call and even answering questions and calls on late night weekends. Chris made the whole experience for a first time buyer very easy and understanding. I would 10,000% reccomend him as he is the best man I’ve ever worked with. Thank you again Chris. I couldn’t be here without you!!
Easy and honest! Thank you!
Rachel Brown was just first-class. She made everything extremely white glove.
We had a great experience working with NAF. Reginald was incredibly responsive and made the process smooth from the start. He then connected us with Shayla, who was equally fantastic at communicating every step of the way. We truly appreciate both Reginald and Shayla for their dedication and professionalism in helping us secure our loan.
Heather and her team are amazing. Becki and Heather were in contact with me throughout my entire homebuying process, they answered all my questions. As a first time homebuyer I had a lot! They made the whole experience smooth and were as excited as we were. I really appreciate everything they did for us.
Scott Monroe at NAF was amazing! Made this process ten times easier. So glad we choose NAF and Scott for our home loan.
The advice, guidance and communication was amazing
Marti our loan officer is truly the best at what she does. My wife and I are so greatful to have her as our loan officer.
I can't express enough how Chris Dolce and Leanne Huddleston have transformed our lives! Their professionalism and attention to detail are truly unparalleled. From day one, they treated us not just as clients, but as part of their own family. The excitement they brought to every interaction was infectious, making us feel valued and understood every step of the way. Chris and Leanne, your dedication and commitment have made a world of difference for us. We are incredibly grateful for your expertise and the personal touch you brought to our experience. Thank you for going above and beyond to ensure everything was perfect. You've set a new standard of excellence that will be hard to match.
Every single person on my lending team was responsive and knowledgeable. I truly feel they all went above and beyond to make this the best and easiest experience. I will refer everyone to NAF and to Heather and her team specifically.
Excellent Customer Service, communication on point, and very supportive in all areas. Job well Done!!
Nancy Rehse was very approachable over the phone and took the time to thoroughly address all the details and answer our questions. This was our first home and a significant purchase for our family, and her support made the process much easier. She was pleasant and easy to talk to, and we truly appreciated the help we received. We would gladly recommend NAF to others.
Great people to work with.
For this process to be more so virtual than physical, it was able to get done at a rate much faster than expected. One thing I would suggest is a better in-house/in-process communication process.
Bryan was clear and direct while also helping to explain our options prior to locking into a rate. He listened when we had questions and offered feedback when necessary. He was a pleasurer to deal with and we would highly recommend his services to anyone moving forward. Thank you, Jim & Lynne Fitzgerald
What an awesome company. That is made up of some amazing team members. Thanks John, jiuliana, and Ali for making our dream a reality.
Friendly team, all questions answered, and getting me the best rate possible
Everyone was great. Service was outstanding.
Luis Nieves does a great job in simplifying the process.
The overall attentiveness of the team made the experience easy and enjoyable.
Gino Olivo is the best i have every worked with and just funded two loans for me
Great communication from Augie, all questions answered. Went smooth and faster than expected, kept deadline on point on their end. He was able to break down explaining financial terms and processes. Very very easy to talk to. Some things were out of their control (funding times). Could have more followup calls imo :D
NAF were great Joe and Lisa went above and beyond I would recommend anyone seeking a mortgage go to them
Overall I still would rate NAF 5 stars. Our loan officer Patrick Kirk did an amazing job with quick, knowledgeable responses. regardless of the time of day, I could count on getting a quick response to make sure I knew what I needed to do and what those actions actually meant. Our closing agent Stephanie Minjares was a bit of a struggle. Her initial introduction noted she would be our primary contact while moving through the end game of our home buying experience. Simply put, she was a struggle to communicate with. she would send emails at odd hours, sometimes even as late as 11P.M. If I needed clarification on certain documents she'd send, she was not quick to respond, sometimes taking up to 2 days to email me back. This glaring gap in response time lead to me communicating with our loan officer, Mr. Kirk, to try and understand these documents. Mr. Kirk still responded in a prompt manner and made sure we understood the documents we needed to sign/present, as well as when we needed to take action. He really stepped up to make sure we were prepared for the purchase of our first house. In the end, closing was smooth, quick, and simple. I look forward to doing business with Mr. Kirk, and NAF in the future.
Shawn was absolutely wonderful to work with. He was patient, knowledgeable and proactive. He walked us through every step of the process and work with the team to ensure timeliness and efficiency all the way to being at closing to ensure all went well. I couldn't have had a better experience.
Our loan officer, Cassandra made herself constantly available to answer all of our questions and make this loan happen for us. She is kind, personable and professional. We can't say enough good things about Cassandra, this is the second time we've worked with her and will continue to return and recommend others to NAF.
Abiyah Turner made this first-time experience seamless. I had no idea what to do or expect, and Ms. Turner walked me through the entire process.
It was a great experience
Sean was the easiest person to work with on my loan. He did an incredible job.
Great rates and painless process! We will use NAF again!
Josh is very knowledgeable and reliable. From the very first contact with him on the phone, he affirmed that he was very familiar with the type of loan that our family was looking for. He indeed proved it. He worked so hard days and nights on our loan process and helped us secured it with the best rate. We had a great experience with Josh. We will recommend Josh to our friends and relatives.
We had a great experience with NAF. Thank you to Gina Lesch Wagner and David Kooner. Gina, our loan processor, our muscle through out the process. She dealt with the contractor, took charge in handling the lien on our property and made sure we have the proper paperwork on file. David, our loan consultant, our mortgage go-to. He was in constant communication with us, provides updates, and very informative. Both are very professional, knowledgeable and friendly. They make a great team. We are so thankful.
Great service. Definitely will use them again
The personal feel throughout the entire process made the experience pleasurable and less stressful. Buying a home can be exhausting, Don and Kimberly made things flow smoothly and without stress!!
Everything was wonderful.
Ten Characters
Great customer service that goes the extra mile to get you the best loan.
We had a quick closing date we needed to meet and they rushed and got it done.
Home buying is a stressful experience, but choosing a lender doesn’t have to be. The team I worked with was friendly, communicative, and informative. They were incredibly helpful. I had an entire team backing me during the process which greatly reduced my stress. I highly recommend NAF!
They made my experience to easy! They were there every step of the way. I highly recommend New American Funding if you are looking to finance a home. Thank you so much!!
Complete transparency. Complete communication, felt at ease during the process
Very professional, helpful and great people to work with. I would like to mention MR. Ron Brown is an AWESOME guy!
We worked with NAF when we purchased our condo and that is why I used NAF again. I was very satisfied with the process until it came time to close. There seem to be miscommunication between NAF and the title company and the closing didn't happen on the date initially set.
John and Juliana were amazing! So helpful and very quick to answer any questions. They were both very pleasant to work with!
Fast responses, great communication, flexibility and they helped to get my dream house!
Amazing, responsive & made us feel like top priority. I knew the process step by step and our first time home-buying experience was nothing short of incredible.
It was a great service.
I first worked with Phil who helped me get a pre-underwritten pre-approval. He was amazing with communication! When my home search changed from SC to NC he referred me to Patrick Jemerigbe. He was very good with communication as well. I closed on time so I have nothing bad to say. It was the outcome I wanted. I'm a first time buy so I wish my loan processor would have communicated a little better with me. The full experience may not have been great but the outcome definitely was! I will definitely recommend NAF to family and friends!!!
New American Funding and Reid Sinclair specifically jumped in when another lender was unable to help me close on my home. After feeling defeated, Reid jumped right in and took over and assured me that NAF would be able to get me into my home. He worked round the clock with me and my realtor and was on top of my loan to get the loan processed in less than 3 weeks to get me closed on time as promised! As a previous client of NAF and now a returning client I will definitely stay with NAF and will recommend NAF to anyone needing a loan for a home or refinance. A huge shoutout to Reid for his professionalism, his kindness, his urgency, his pleasant demeanor and his willingness to make everything possible for me and my family to get into our beautiful home. We are home thanks to NAF and Reid! Thank you!
The experience was professional, personalized, straightforward and efficient!
Rachel was ALWAYS quick to respond to our questions and emails. Fantastic customer service!!!
The constant communication and honesty were key components to making the decision.
I liked that we dealt with the same people from start to closing.
Jason refinanced my previous home FLAWLESSLY. Prior to that, I worked with a loan processor who made the experience difficult and treated me like just another dollar. Jason was the complete opposite—personable, guiding me through every step and regularly checking in. When I returned two years later to purchase a new home, he remembered me and even the small details we had discussed. He made buying the new property an even smoother experience than the refinance, and by the end, he has truly become a friend.
Good communication, they always answer my questions right away.
Great communication and professionalism, Ken and his team made it easy, I would definitely recommend him.
I went into looking for a home loan with a lot of anxiety. NAF held my hand the entire way through the process. They were incredibly helpful start to finish!
Rayan and Paul were both fantastic. We loved the communication and how promptly they responded to our questions.
Janelle and Leanne were amazing to work with and kept me up to date on the status of my Refinance. They both made the process easy and would recommend to someone looking to buy or Refinance.
💪🏾 Warren Brown!
The first 3 loan officers were terrible no communication at all and when it came to the last loan officer he was amazing and really left a great impact on a rough situation. Very stressful process but was worth it in the end.
Not your average lender. My loan specialist was super knowledgeable, helped me understand all my options and with zero pressure, I felt like he was in my corner. Closing was fast and they made it all so easy.
The process was great because of the time spent completing the loan application and the needed documentation was relatively easy and painless. The team of Jesse Rios and Edgar Rodriguez were thoughtful and courteous and knowledgeable. I am overall very pleased with my refinance experience through New American Funding. S&R: DWL
Always a pleasure to talk to, works hard to meet deadlines and helped me get through the process.
Brian consistently delivers outstanding service and innovative solutions tailored to each client's needs. He recently provided us with a perfect alternative that addressed our unique situation effectively. While the overall timeline was a bit longer than anticipated, Brian's transparency and commitment were evident throughout the process. Having worked with Brian on multiple loans and having referred him to family and friends, we trust his straightforward approach and exceptional value. His ability to think outside the box and provide honest, reliable guidance makes him our go-to professional for future needs.
Everything was easy and we appreciated the responsiveness and communication from both David and Rachel
Skip and Peyton were very responsive and friendly throughout the whole process, no matter how many times we asked them for clarification or advice. This was our first time buying a home, so we were quite overwhelmed by the process. However, Skip and his team simplified a lot of it and helped put our minds at ease. They got all of our paperwork processed on time, even when we had a hiccup that pushed the closing date up by a few days. Even our realtor, who’s been in the field for decades, praised Skip on his communication and quick turn around time on responses. She was as pleasantly surprised as we were by the service we got! In the end, we might’ve gotten our dream home because of Skip’s organization and his readiness to team up with our realtor on short notice to help make our offer stronger. We’ll always be grateful for this team’s hard work.
Our experience was made great due to clear and consice information that was presented to us by Ari Matti. He was very professional and very efficient in his explanation of our options.
Very easy and straight forward process
What made the experience great was Katherine Lee. Her dedication to her craft is Amazing. Communication was off the charts. She made me feel safe and secure. She’s just a genuine, good person and a tier one loan officer. One can only pray that there are more human beings like her out here in this world. She was patient, punctual knowledgeable a true professional.
Easy to work with.
We had a unique situation when buying our home and Robert made that process a little easier.
My loan servicer and processor consistently kept me in the loop and were always available to answer any questions or concerns. I feel as though Ross Langer and Jessica Baker went above and beyond.
They were kind, helpful, and knowledgeable. The communication was amazing. We tried two well known banks prior that left us with horrible expectations but NAF made everything very easy!
Great all around. Very professional in communication and I am most happy with the follow up work with me. Also, the listening skills were to actually listen in order to understand and not just to respond. This whole experience has made me very happy and I have already recommended to others.
Great experience. Everyone was helpful and professional. Communication was great. Bobby and Matt were easy to contact and both responded quickly
Loan processors
. Christopher stayed in communication and took time to explain things which put my mind at ease.
Robyn was an absolute pleasure to work with as my lender agent. She was always easy to reach and incredibly helpful throughout the process. What really stood out was how much she genuinely cared about getting the best outcome for me. Her dedication and personal touch made the experience smooth and stress-free. I highly recommend Robyn to anyone looking for a lender who truly has your best interests at heart.
This is our third loan with New American Funding. They are honest, thorough and so easy to work with. We also appreciate that so far our loan has remained with New American Funding and has never been sold They really care about what they do and how it affects people. Just an excellent team all the way around I would recommend them highly to anyone who mentions needing a loan.
The experience was terrific!
So grateful for Kat picking up our account and overall being able to become homeowners
Carly Huskins made the process easy to navigate and she managed everything with good communication and perseverance.
Responsiveness and support throughout the process
Communication through a long process
Anthony and Kylie's communication, caring and the speed of the process from beginning to end.
The genuine concern for my financial needs. Actions speak louder than words, and the swiftness in which my refinance was accomplished, at the lowest percentage rate possible based on my credit score, allowing me to pay off several creditors, all while placing a considerable amount of money in my hands, was by far the most pleasant experience I've ever had with a financial institution. Excellent job!
Cynde and her team were top notch loan officers. I felt that they went above and beyond to answer all my questions and concerns and to give me guidance!!! Can’t recommend enough :)
New American Funding felt personal, something today's corporate banks have lost.
Communication was outstanding with Blake. He was quick to respond with any questions, and there were many! He was patient and made the whole process so much smoother than I was expecting
Ross made it a Great Experience! His kindness, understanding and professionalism made the whole process more bearable. It was a very daunting experience, and Ross made me feel comfortable from the very beginning. He was never pushing me into anything I didn’t want to agree to or accept. Ross took the time to listen and understand my concerns. He explained what was happening step by step throughout the whole process. I highly recommend Ross to anyone looking to refinance or wanting to buy their next home.
Process was smooth and timely.
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