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New American Funding Review

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Reviews 298

Dave R


I started the loan process with another…

I started the loan process with another lender but after talking to Karen, I chose to go with her and NAF. Karen is sharp, caring, and an amazing person. Thank-you for a pleasant experience!

Steve Connelly


A+ Service

over the years conducting business with NAF has been nothing short of excellent. Representation, explanation, expedience, as well as responsive are just a few of the professional adjectives I can share. Do your business with confidence using NAF and their resources.

Ron Hankins


An Excellent Refinancing Experience!

The knowledge, the open honesty (Keeping it real), the professionalism and the speed at which the process was facilitated were all OUTSTANDING!



I was given professional guidance…

I was given professional guidance throughout the entire process. I felt confidence in the people who were working to secure my loan. I was never pressured or rushed at any point.



The best!

Highly recommended! Alex and Cynthia were extremely helpful and made the process of buying my first home a dream! Thanks again!

Amanda Dyer


Communication was great

Communication was great. He was very patient and explained everything in detail to us.

Cody Briley


Outstanding customer service and help…

Outstanding customer service and help through the home buying process!

Tammy Garman


Shannon Durante made the experience…

Shannon Durante made the experience great. She embraced me and my situation and worked thru it with me. She was compassionate and understanding.



Great experience!

John Bennet is a top professional in the Industry. He made my home purchase easy and kept clear communication through the process. Michelle, my loan processor, did a fantastic job with communication as well. John, Michelle and NAF made my purchase transaction easy!

Trixie Atkinson


Great Communication

Communication was phenomenal. Both contacts were available when I needed them. If one was not available the other was. Also, they didn’t hesitate to go to bat for me regarding the accessors assessment and what repairs were needed and not needed. Lastly, in a time where interest rates are higher they were able to get me a reasonable interest rate.

Samuel L. Collins Jr.


Mandatory responses are unacceptable:

Unfortunately I don't care for surveys, that make it mandatory I respond. I am tempted to lower all of my previous responses to unacceptable. If I take the time to participate in your survey, you should respect my time.

Derrick Love


Rigo was very informative and helpful…

Rigo was very informative and helpful and considerate he was there every step of the way.

Capree “Capree” Smith


Toni Waddles was wonderful.

Toni Waddles made us comfortable with process. To ease our anxieties she explained how the process worked. She made sure we understood what to expect as we completed each step. She also checked in with us throughout the process. She is a customer service queen.

Heath Brown


I felt like I was being treated fairly…

I felt like I was being treated fairly and honestly.

Vincent Saigh


Kevin was incredible to work with

Kevin was incredible to work with, very knowledgeable and straight forward. I have a unique credit situation and he knew exactly how to navigate it and help us accomplish our goal. Very professional but even more personable. I can understand why he's been successful competitor in this industry for years.

Michael St Germain


I was able too fulfill a dream my wife…

I was able too fulfill a dream my wife and I have been wishing for, To buy the house we turned into a home and was married in.And unfortunately she got cancer and passed away in our home, instead off going to hospice. But that was her wish, and I continued to keep are dreams alive bye the great help New American Funding was able to guide me through the steps to secure my loan to be able to help me stay in a house we made into a home for 25 years and continue to live in and with all the great memories and dreams we worked for! Thank you

Lizzy Montanez


Representative knowledge and customer…

Representative knowledge and customer relations skills



Any questions that I had were answered…

Any questions that I had were answered with patience and explained to me considering this is the first time I never took out any kind of home loan. Everyone was honestly just friendly and kind.

Nerys Baez


The professionalism

The professionalism, honesty, determination, and knowledge, as well as being genuinely kind, made all of the difference in my interactions with you Mr Kutas. I put my trust in you and you most definitely came through for us. Thank you for your patience as well as treating us as people rather than just home loan customers. You stand above the rest, Carlton Kutas! I will always have your point of contact ready and available, to pass it along to any person looking to buy a house. May god bless you and your family!! -Nerys Baez Tejeda.

Teresa Curtis


Anthony walked us through everything.

Anthony walked us through everything.

michael mccray


They kept me informed of status and…

They kept me informed of status and what was required to make this transition easy.

Porsha Muzny


New American Funding will give your file a full look!

New American Funding will listen and create a plan. If you feel like it’s not possible, do not give up, call NAF.

Lauren LaForge


Both Ben and Hazel went above and…

Both Ben and Hazel went above and beyond to make this process easy and stress free. It was a pleasure working with this team . Thank you New American Funding!

David Tindrell


Happy customer who is pleased load service

I already answered this question within the questions in the survey.

William Bartley


Your word is everything

Great work Tanio

Aritra Nath


No hassle process from Quote to Close!

No hassle process from Quote to Close!

Wanda Colon


Great service

Jason was reliable, honest, and operate with integrity. I recommend them to anyone that is looking for great mortgage company. Jason takes the time to answer my questions. I am very happy with the service. Thank you.

Keyonah Walker


New Home...Great Experience

This was a very new experience and both loan processing agents (Sean Chandy and Marilyn Green) were very understanding and patient. They answered all of my questions, sometimes before I asked. Highly recommend this company and team.

James L


Great Experience

Knowledgeable. Responsive. Professional. Considerate.

Capree “Capree” Smith



Great! quick turn around

Wallace Robertson


Very personable and understanding

Very personable and understanding

Melissa Suarez


The agent I was luck to get partnered…

The agent I was luck to get partnered with. He made the experience extremely easy and stressless.

Wally Koval


First time home buyers

This was our first time buying a home and the first time needing a mortgage so, needless to say, we were very much in over our heads. We had started conversations with a couple other brokers but when we got on the phone with Dan we knew we wanted to work with him. He and his team treated us like "people" and helped us understand everything, every single step of the way. He was always reachable via text or phone, and answered each of our questions --though certainly rudimentary -- with extreme detail and in layman's terms so that we understood the process. The entire mortgage process and everything that comes with it is extremely confusing, but Dan made us feel incredibly comfortable. Gigantic thanks to Dan and the entire Team!

Aida Cordero


Easy process and great customer service.

Easy process and great customer service.

Tracy Jessup


I was just happy that you was able to…

I was just happy that you was able to approve me. I just doing my best to get my part done so we can move on to the next step of getting into a home. Thank you.

Desiree Lindley


Great customer care

Scott was very attentive to us in this process, easy to get ahold of, very good at explaining everything as it came up.

Orawan Tutor


New American Funding associates…

New American Funding associates mr.Dearest American Funding associates. Mr.Christ,Soto is Super loan's Officer. He's knowledgeable and listening well to customers needs. And understanding. I congress you for having Mr.Christian Soto. Working in your Community. He's outstanding 👏 👌

Swanique Jordan


Great customer service !

Great customer service !

Michael Burns


Great amazing company (nobody’s perfect)

This company helped me buy my dream home in a timely manner. Not everyone was super great but no one was bad. The experience helped my life and was good. I just wasn’t comfortable giving 5 stars because I wanted to be honest. There were some things that I didn’t like. However those thing are not even major enough to talk about. I’m truly happy I chose this company.



Excellent customer service!

Excellent customer service!



Great overall experience

Honest people providing honest answers

Nickisha Hylton MSc


Katherine Lee and her team are very…

Katherine Lee and her team are very thorough, they will find all means to get the job done

andrew castro


Friendly and helpful

Everybody was friendly and understanding. They also gave us advice and insight as to what was needed for the loan. The only difficulty we had was reaching loan processors before the end of day due to time zone limitations.



I was impressed by the professional

I was impressed by the professionalism of all of the people that helped with the process. The Receptionist was pleasant and helpful. My initial call I was still not sure which lender to go with, until I spoke with Marchant and explained my situation, I believe his ability to really listen and his stellar professionalism made me know I was with the right company and from that point on it continued throughout with Brigette and Sammy!

Antonio Gonzalez


I will recommend New American Funding

I will recommend New American Funding, they do an exhaustive search to get you the best rate and find the best mortgage program available. Their ability to structure solutions and find advantageous financing sets them apart.

scott bauman


Very informative

Very informative

Jeffrey Solomon



Quick. Great follow through. Delivered what was promised

Megan Lunsford


Proud New Homeowner

New American Funding and Ms. Jeanette made purchasing a home a dream come true. Just four months ago I was having to sell my childhood home after the death of my parents. I had a good bit of money saved for a down payment but no matter where I applied I kept getting denied. Unfortunately my credit score was below 600. I had done a lot research though and hoped I would qualify for a FHA loan somewhere. However I continued to get turned away. I believe I applied to well over 10 mortgage companies with no success. It was either due to my credit score or having little to no revolving credit. During this time I was living in my car. My pets were scattered all over the place staying with family or friends and I barely got to see them. My life was completely turned upside down and I feared I would be homeless for a while. In July I decided to apply with New American Funding. From the very first conversation Ms.Jeanette was eager to help. She continued to work on my application until it got approved. Once I was approved she continued to stay in contact continuously giving advice and encouragement throughout the process. New American Funding Homes helped me find the perfect real estate agent which really took the stress off when going to view houses available in the area. During the process of looking at houses for sale I finally found one I fell in love with. However I was nervous my offer would be too low and wouldn’t compete with the other offers. But Ms.Jeanette came to the rescue and was able to help me get approved for more. A few days later my offer was accepted on my dream house! Not only was I excited but everyone I had been working with from New American Funding was too. Ms. Jeanette and Mr. Bilal worked together to make sure I had everything I needed to close. They both made the process less overwhelming and scary. Anytime I had any questions or concerns Ms. Jeanette was always there. New American Funding concierge was brilliant as well. They really helped me plan everything so I could find movers, internet, home security and even help get my utilities. To my surprise I was even able to close on the house early thanks to everyone’s hard work. I just moved in this past weekend and I’m so grateful to be home with my family. I would recommend this company to anyone looking to purchase a home. No matter the situation I truly believe this company is here to help. I am forever grateful for everything they have done. Thanks to them I’m blessed to say I’m a proud new homeowner.

Tim Hardesty


Very knowledgeable staff

The people, in particular David, were very knowledgeable and made communication easy and enjoyable. My only criticism of the process was the use of checks mailed to my house to pay off the other consolidated debts. I would have preferred to utilize modern electronic payments to expedite the payoff of the other loans to avoid accruing interest on the loans that occurs while "the checks are in the mail". Had a very positive experience with David and highly recommend him. I am giving 4 stars for the use of checks.



Matthew at NAF was fantastic

Matthew at NAF was fantastic! He was patient and kind. He walked us through the whole process and explained everything and what to expect.

jamie michels


Andy Carver made our experience great.

Andy Carver made our experience great. Andy laid every detail out, no surprises, a good clean transaction.

Carolyn Jones


Our loan officer Jonathan provided…

Our loan officer Jonathan provided excellent service. We are repeat customers!

Adonica Witmer


Very Easy to Work With

Worked with Matt and he was absolutely excellent. The whole process was easy and he explained everything the whole way through.

Nunie Aguirre


Process was understandable.

Process was understandable.

Stacy Suttle


Toni and Jacqueline were wonderful to…

Toni and Jacqueline were wonderful to work with. Answered all my questions with professionalism, expertise and friendliness. Highly recommend!

Loyd Fabre


Tania was incredibly helpful and…

Tania was incredibly helpful and professional. She was always on top of everything. Even if she’s on leave, she still kept her lines open so we can communicate with her whenever we have concerns. My wife and I were nervous and uncertain if we will be approved since we just moved here in the US last year. But she made the whole home buying process smooth and easy. We would highly recommend Tania and NAF. It was a great pleasure working with you. Thank you so much for helping us achieve one of our American dreams!

Dante Sellers


Brent is the best

Brent is the best I’ve ever worked with for my home mortgages. He is friendly, responsive and gives us the best options available every time.

Jeremy Grist


NAF came out on top!

Kari was always available and quick to answer my questions. Due to her diligence, we were able to close earlier than scheduled! I had zero hiccups along the way. I would recommend NAF to all of my friends and family.

Jason Koehler


Closed in 20 days….the loan officer made the difference.

We shopped around and had a tight timeline for closing; 20 calendar days and New American Funding came through. I think it was really the loan officer Shy Lee that made it work as he watched over it daily, rapidly communicated even on his cell phone during off hours, and gave me prompt heads up when things were in my queue. Closing in this tight window isn’t an easy feat and doing so in the state of Connecticut when you’re required to use attorneys is unheard of. Shy gets my 10 star review.



Was totally amazed at the level of…

Was totally amazed at the level of commitment & communication I received. We closed in an acceptable timeframe & the whole experience was extremely easy.

Krystal Sawyer


excellent communication and customer service

Brook and his team made what I thought was going to be a very stressful process very easy! I loved the communication and the updates via email and in the portal. I couldn't be happier with the customer service! I had a refinance complete in under 30 days! thank you so much!

Pamela Jones


They really care and go above and beyond to make the process work for you!

The people are all wonderful to work with! They care about you and it shows!!! They are also very knowledgeable and professional. I would not hesitate to recommend this company to family and friends :)

Patricia Schneider


My loan advisor/NAF in general

My loan advisor, James Mateer, did an excellent job explaining things to me and keeping me informed throughout the entire loan process! Jennifer Vo was also involved in the process. This was a refinance, but even with my original loan, the representatives from New American Financing have shown that I was not just another person seeking a loan, but cared about my needs and how to best serve me.

Neeraj Tony


Robby Goudeseune: Turning Homeownership Dreams into Reality

I am thrilled to share my outstanding experience with Robby Goudeseune from New American Funding. From the moment I embarked on my journey to secure a home loan, Robby stood out as an exemplary professional who not only met but exceeded all expectations. Navigating the process of securing a home loan can often feel overwhelming, but with Robby by my side, it was an incredibly smooth and positive experience. Robby demonstrated an exceptional level of expertise and knowledge in the field, guiding me through every step of the way with unwavering patience and a genuine commitment to my best interests. He took the time to explain complex financial concepts in a clear and concise manner, ensuring that I fully understood each aspect of the loan process. Whether through phone calls or emails, Robby never hesitated to address any questions or concerns I had. In conclusion, I wholeheartedly recommend Robby to anyone seeking a dedicated, knowledgeable, and personable loan officer. His commitment to excellence and genuine concern for his clients' success make him an invaluable asset. I am truly grateful for the exceptional service provided by Robby Goudeseune and consider myself fortunate to have had him on my team.

Mike Dioguardi


a complete colonoscopy…

They want to do a complete colonoscopy before they can give you the first indication of what their charges and interest rates will be. I hate to expose tax returns, account numbers, RE assets, and ownership's, to an ON LINE entit, and a company which I had never heard, before. And then to find out they had already changed their name because of the trouble they go into in Mass. 37% of the reviews were extremely negative. I have bought and sold personally 50 properties in my life and no one has ever asked for as much information before quoting a range of costs and rates.

Lek Liske


NAF offer better interest rate and the…

NAF offer better interest rate and the staffs are very helpful. They work hard to finish the process right on dead line.

Adrienne James


Excellent Service! Highly recommended!

Stephen was a TREMENDOUS help! He checked in on me very often and made sure everything was adequate and in order. This process went by very smoothly and I am very thankful. I would recommend New American Funding to anyone that is open to exploring new loan options and suggest Stephen O’Donnell. Thank you again for your excellent work!

Ashley Rowlson


A+++ customer service

Anthony and Bridget went above and beyond for our family to get our refinance done when the terms we wanted. Thank you!



The guiding and help that came with…

The guiding and help that came with this process was great ,we are first time buyer so we needed a lot of help . Thank you Jamie

Becky Horne


I stumbled upon Rayan Bergdahl by…

I stumbled upon Rayan Bergdahl by accident. I was in the middle of a really bad experience with another lender. Rayan was able to help me when no one else could. She made the experience so great. She was patient and knowledgeable. She walked me through everything. She made sure that I understood what was going on and when. We were able to actually close a week before we were scheduled to. Rayan became my friend, not just a lender. I would recommend NAF to anyone without hesitation. If you get to choose who you talk with, look Rayan up. She is out of Phoenix. Thank you, Rayan

shaquira robles


Great team

Everything was executed in a timely manner. The team working with me was always available. They were friendly and professional. Couldn't have asked for a better experience.

Chaas Michael


Great people, Great Company

They worked hard for me and made sure we got funded even with all the hassle and roadblocks we had to deal with.

Regina Sanford


NAF is the Daddy of all Mortgage Companies

New American Funding has held our Mortgage for a few years now and we just refinanced. Loan closed on 08/2/2023. NAF is Dedicated to homeowners and faithful to their profession. If you want integrity, diligence, dedication and honesty to work on your behalf, New American is your huckleberry. I recommend Coddi Dean, a professional seasoned Loan Officer that will stick with you before, during, and long after becoming part of NAF. I have five sisters, all homeowners, three of us, are grafted into the NAF Family with others joining. Five Stars across the board. NAF understands the process, even if you don't and by the time it's said and done, you will too. NAF is a God send.

Dawn San Soucie


Great deals and level of service

Not only did they offer great deals and have partner relationships that were top-notch plus they offer incentives on top of that. Overall we were very pleased with the product/offer and the level of service and consistent communications.

Ericamerica C


Best service

Best service! Everyone I worked with was excellent.

Maureen Molcho


Top notch service.

Top notch service. From the first moment to the loan funding everything qent super smooth. Scott our loan officer was super responsive and cleared for us any questions and concerns we had. We highly recommend NAF to anyoke who needs mortgage.



highly recommended

My loan officer Bryan made sure that I was kept in the loop every moment of this journey. His attention to detail, and making sure that I was confident in the process was excellent. His guidance and professionalism was second to none. I would refer anybody to him for a home loan. Bryan, thank you for helping us get a home. It was our dream for the last two years and you truly helped it come true

Lindsay Fernandes


This was the only company that would help me

This was the only company that would even consider me for a refinance because my credit score wasn’t the best. I went to many other companies who made all kinds of promises, but couldn’t deliver. The closing costs were a little higher, but the benefits way exceeded the costs. I think you have to find the best lender for your situation, and in my case, they truly came through when no one else would. I was losing hope before I found this company and I can’t thank you enough!!

Charles M


My Experience with NAF

I had a great buying experience with Corey and team on my home buying experience. I had prompt responses to questions and received education on things I had difficulties with, which enhanced my overall buying experience. I will definitely work with NAF and Corey on future transactions.

Randy Baggett


Our loan officer Stu was great!

Our loan officer Stu was great!

Eduardo Alejos


Highly recomment Ketson!

Ketson was very helpfull throughout the loan process. He was very knowledgeable and professional and answered every question I had with a detailed explanation. He made my loan process a good experience.

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