LoanDepot Review
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Reviews 4475 
J S
My first loan with Loan Depot was 5…
My first loan with Loan Depot was 5 years ago and went very smooth. Now I am refinancing that loan and so far the process has improved even more. I am only 1 week into the process and so far no hiccups.
Roxy
Exceptional service
Jamal Akbar with LoanDepot.com provided us with exceptional service explaining in detail the requirements on what to expect with refinancing our current loan. He is extremely detail oriented and has answered our questions with patience, treating us with thoughtful and kind respect. I would not hesitate to contact Jamal if we had any questions regarding our loan process. We need more Jamal's in this world!
stevenfuchs6785
Representatives were helpful and…
Representatives were helpful and courteous.
Kimberly
This experience was terrific from start…
This experience was terrific from start to finish. Although we hit a snag 1/2 way thru, Romina & Diana were wonderful explaining the process and helping to find solutions for solving it. They were awesome to work with. I owe them a great big thank you!
JamesMcclure
Very courteous and efficient in every…
Very courteous and efficient in every respect. It was good doing our loan wth them, thanks so much.
RR
Unbelievably quick service
This company, loanDepot, I bet is the fastest in getting you your equity funds. They are my first so I don't have any personal comparison, but it was quick. I heard and read it can take months to get to closing. I am beyond grateful to say that this was well under two months. I highly recommend!!
Joseph
Steve and his team
Steve and his team exceeded our expectations. They were professional, responsive, and incredibly knowledgeable. We closed on our home at an unbelievably quick pace, and throughout the entire process they continued to educate and guide us so we could confidently make the best decisions for our family. I highly recommend them and look forward to working together again.
customer
Alton Oglesby and EJ Madrid provided…
Alton Oglesby and EJ Madrid provided great customer service.
Justin
Great communication from Lending Officer
Great communication from the Lending Officer. I was able to get a hold of Edwin Rivera with any question I had via email, text or phone call at just about any time of day. He was very quick to respond and if he didn't have the answer right away, he would let me know. Very happy with how quickly the whole process went from application to funding.
Sarah Izaguirre
Experienced and productive team
The Guerra team is quick, efficient, and very helpful.
Doug H
Smooth and Easy
They did exactly what they said they were going to do, and made it all easy for me.
321
Wonderful
Complete, prompt follow-up and cooperation with what we asked for. Very professional and informative staff, willing to help whenever we contacted them.
Carrie Caselden
Easy and quick process
Easy and quick process. Highly recommend!
Teresa Kay Simons
John walters was very helpful he always…
John walters was very helpful he always called back he check on things he was a fast person and very polite.
Judy Campbell
Brittanie Harden Brilliant
Brittanie Harden my loan consultant, was absolutely amazing . . . all the way through the process. loanDepot had financed the home I sold AND financed the home I purchased. Brittanie was so good to keep me on top of everything. She's 100% professional and brilliant!
Christina
The best experience!!
I would take a bullet for my loan team! Matt was absolutely outstanding throughout our homebuying journey. From day one, he was professional, knowledgeable, and TRULY believed in us; which made such a difference during what can be a stressful process. He provided clear, thoughtful advice at every step, always kept his word, and was incredibly responsive and transparent. We always felt informed and supported. Thanks to Matt’s expertise and steady guidance, the entire experience was smooth and incredibly rewarding. I will miss working with him!
Susan
The Loan Depot Team is professional and…
The Loan Depot Team is professional and thorough and works for the best interest of the client.
Frank
Excellent Experince
I have to say, I had a very good overall experience with the Loan Depot process and employees. Austin Krol was very personable to speak with, he was knowledgeable about the lending process and loans you had to offer me and helped me find the best loan for my situation. A+ to him. Mindy Nagy was also excellent. She was a breathe of fresh air, pleasure to speak and deal with. She tied up the loose ends of getting the loan to close quickly. A+ to her. The Notary that came to my home to sign the paperwork was also a pleasure to work with. He was on time and very friendly. A+ to him. I cant say I had a bad experience throughout the whole loan process.
Lisa
My experience was great because the…
My experience was great because the entire process was smooth, well-communicated, and organized from start to finish. Every question was answered promptly, expectations were clearly outlined, and the closing was handled efficiently. Josh and Boguslawa were amazing! They were we responsive and proactive, making what can be a stressful experience feel seamless and manageable. I'm grateful for the care and guidance provided.
Tammy Petry
I can say I thought everyone was nice…
I can say I thought everyone was nice and kept untouchable through the process. They were not pushy or though they were above me. The only thing I was not happy about the amount of what I would be getting back changed 3 times. But he explained why. Thank u for all u did and not making me feel beneath u. God Bless.
De'Anna Speck
Edison Pham and Huy Nguyen really…
Edison Pham and Huy Nguyen really worked hard pulled thru getting us bill consoldations / a refi on our mortgage into one big loan.
Kevin sorbello
The process was relatively easy
The process was relatively easy, the people were respectable and professional
ANGELA S PORTER
APPRECIATION FOR LOAN DEPOT
This is my second loan with loanDepot. I was readily and swiftly approved.
Curtis Busse
Everyone was super helpful and talked…
Everyone was super helpful and talked me through the whole process.
Jl
Great employees
Great employees, positive experience, will recommend Mountain America Credit Union for all your banking needs Thank you for all your company does!
Barbara Lowrance
Loan Depot is easy to work with.
Loan Depot is easy to work with.
David Chojnacki
Very helpful on what was needed and…
Very helpful on what was needed and helped to find info.
Michael Friend
Went through four different mortgage…
Went through four different mortgage lenders and the experience with them was disappointing. Shane and Kim were awesome. When I needed an answer or request they got to me by the end of the day versus a week or even never. They went above and beyond to help us get the right program to suit our needs. Thank you so much…
Christina Darnell
David Oswald was absolutely amazing!!
David Oswald was absolutely amazing!!! Our process was seamless and was a complete breeze in comparison to the horror story of our first purchase! This is our second purchase using Loan Depot and I would never choose another way!!!
Terry Proffit
Smooth transaction,great service.
Smooth transaction,great service.
Chris P
Knowledgeable and helpful service right…
Knowledgeable and helpful service right off the bat. My loan officer, Ali, was extremely detailed and walked me through the entire process. He put me at ease. In the end, I closed on a mortgage with Loan Depot. I’m completely satisfied and would recommend them to anyone.
Bar S
Great rate, quick close, friendly people
Great rate, quick closing! The whole process was painless and speedy, and everyone associated with the deal was friendly and helpful. Feeling great about the whole transaction.
Jeffery
They understood the task and got it done
They understood the task and got it done
Heather C
Best Loan Experience
Super easy to work with and always on top of what’s needed to make this a smooth process! Jenna was amazing and I never felt rushed or frustrated about the paperwork.
Deborah Martin
The representative was informative and…
The representative was informative and very knowledgeable about all aspects of the process.
Peter Chacon
The agent (Collin Kim) made me feel as…
The agent (Collin Kim) made me feel as though his only goal was to assure that I was satisfied with every aspect of the deal I was entering into. He answered every question without hesitation. I highly recommend Loan depot because of service I received.
John Barton Sr
Mr Papa did superb job putting the loan together.…
Mr Papa did superb job putting the loan together along with other capable staff/managers with timely requests for particular paperwork. It kept the stress down and everything fell together. Everything went smoothly with the closing agent and five stars for her professionalism!
CHARLES MOMPLAISIR
Great experience
Great experience . I would recommend anyone. Staff is courteous , knowledgeable and professional
Maria Maynoldi
Exceptional Service and Seamless Refinancing Experience
We are extremely pleased with the outstanding service we received during the refinancing of our loan. Jaqlyn B., Loan Officer, and Thesalee T., Senior Account Manager, both went above and beyond to support us throughout the entire process. Their professionalism, responsiveness, and attention to detail made what could have been a stressful experience feel smooth and manageable. They took the time to explain each step clearly, answered all of our questions promptly, and ensured everything was handled efficiently from start to finish. We truly appreciate their dedication and commitment to excellent customer service. It was a pleasure working with them, and we highly recommend their services to anyone seeking a reliable and knowledgeable team for their financing needs.
John Perez
The team that worked with me were…amazing team work
The team that worked with me were amazing. Starting with Michael Plata. He real took his time I don’t want to leave Alexa and Jessica.
Juan Medina
Kayden and his team were Amazing
Kayden and his team were Amazing! Abby Lopez as well! Kayden is very professional and was always able to take my call or text me when I had questions. The entire process was made very easy due to Kayden's ability to get the right answers to me and explain the process. Thank you Kayden for your hard work and dedication for making my loan experience a great one!
Tonya Longino
Help is on the way!!
The loan officer PJ was amazing from start to finish.. I was in a crunch and needed assistance ASAP and was helped in an exceptional timely manner. PJ and team helped me tremendously with their expertise . Putting me at ease to know I'd landed in the right place
David Roberts
great service
great service
Karen Hutchins
Loan Depot is an excellent loan source
Tonisha was my contact for Loan Depot. She is an excellent representative for the company. She handled my questions extremely well and provided straightforward and useful information. I feel comfortable going back to her for more information any time. Thank you Tonisha!
JAEMARC ARELLANO
First time buying
As a first-time homebuyer using a VA loan, I couldn’t have asked for a better experience. Bryan Peck worked hard to secure the best rate possible and guided me through every step of the process with patience and expertise, he also gave me two options for the interest rate that will help me in a long run. He was always available—even after hours—to answer questions and make sure I felt confident throughout. Deborah Lloyd-Miron was equally amazing, keeping me informed and promptly updating me whenever additional documents were needed. Their communication, dedication, and professionalism truly made the entire process smooth and stress-free. I highly recommend them!
Sue Kueller
Loan Depot is very efficient and works…
Loan Depot is very efficient and works with you every step of the way , They stayed on top of things. And helped me when I needed it Thank you!!!
David Jose Cantu
Staff was very knowledgeable
Staff was very knowledgeable, Professional, and did what I considered a promise.
Glenn L
Went fairly smooth and not much hassle
Went fairly smooth and not much hassle
Timothy Parry
Incredible Experience
Outstanding communication, detailed yet easy to understand instructions, and a personal touch to everything needed. Sheila was incredible! Her attention to detail and follow through were far better than expected and made the loan process less stressful and more timely. We had a great experience!
touchedbyanangel salon
loanDepot will be my only refi Company…
loanDepot will be my only refi Company for my home. In 2024 I started reorganizing of finances after several needed home improvements. Then I needed to complete new roof replacement for 20 year roof...so in 2026 once again loandepot came through. Mr. Diego 2024 & Mr. Morgenstein & Ms. Sally Costa are forever endeared in my life...since I am over 70 years they were very instructive to help navigate technology and other stressful areas. They made this process easier plus I learned something. Thank you so very much loanDepot for such a great professional team. Plus payment process set up is so easy with automatic payment. God Bless all. Dee
Kim Sherman
Carolyn Bennet and her team made the…
Carolyn Bennet and her team made the impossible happen. We closed on the date we first selected, during a less than 4-week period AND during the Christmas holidays. Amazing team.
Wendy E O'Steen
Homeowner
Professional, personable, knowledgeable, helpful no matter what I needed questions I had they were answered efficiently. Everything goes smoothly. This is the second time I've gotten an equity loan through your company and Darvell Meyers is the bomb he goes above and beyond make sure I know what's going on explains to me things I don't understand. Make sure that I do understand them great company. Great employees would definitely refer anybody to y'all.
McMillan Family
We had a great experience
We had a great experience; from the beginning everyone was very helpful and polite. Very professional and knowledgeable. They made the process painless and quick. We would definitely recommend to others. The McMillan's
james
Everything went well.
Everything went well.
Robert Nard
Staff knowledge
Staff knowledge
Don Oliver
Everyone's willingness to help us
Everyone's willingness to help us
Kevin Eason
Good communication from all the Loan…
Good communication from all the Loan Depot staff. We always knew what progress was being made toward closing and what we needed to do to close the loan.
Debbie Degen
Professional Support That Kept Our Home Purchase Alive
Our experience with Travis stood out during what could have been a very difficult mortgage process. He became involved late, when our transaction was under time pressure, and immediately brought clarity, calm, and a realistic plan forward. His communication and follow-through helped stabilize the situation and ensured we still had viable options. Even as circumstances evolved late in the process, Travis handled everything with transparency and professionalism. He remained available, supportive, and focused on helping us navigate a stressful situation, which spoke volumes about his integrity. His knowledge, responsiveness, and steady guidance made a meaningful difference, and we would confidently recommend him to anyone navigating a home loan.
Lloyd Porter
Got more cash back than other Loaners
Got more cash back than other Loaners, but the checks and closing were late and not marked to go to which payee to pay off which lenders credit card bill.
sarah
Excellent Service
Mr. Freeman and Ms. Morgan were very professional, helpful, and knowledgeable when helping me with my loan. I give them a 10 and will refer them to my family and friends wishing to apply for a loan.
Bill
Good communication and timely response…
Good communication and timely response to questions
William Armstrong
Professionalism
The representatives I delt with this time and in the past refinancing of my VA loan were very helpful, knowledgeable and professional.They explained every procedure and limitation in terms that I understood,I received notification and reminders of the progressions and what ,if anything, I needed to contribute.
Linda Shaw
Brianna was very hands on.Made sure I…
Brianna was very hands on.Made sure I under everything.
Lynn Childers
We worked on our loan for over a year
We worked on our loan for over a year. But, we received a call one night from Awais. A loan officer there at loan Depot. He was the most professional and very knowledgeable about what he was doing. Then he turned us over to Sara Martin she was so helpful and as very professional. She took us through the loan. Yes there was up and downs. But, she was always just a call away. We personally would like her to reconize. We would like to thank Awais. But, a special thanks to Sara Martin.
Peter Breder
Aaron and Erica Weisinger were very helpful
Aaron and Erica Weisinger were very helpful. They made it easy. They are very knowledgeable what they do. I would definitely recommend them to anybody who is looking to refinance or looking for a loan. It was a great experience.
Melody Kehres
Attention to the process and advice on…
Attention to the process and advice on why to proceed.
JOSEPH THOMAS
Very easy to work with and kept me in…
Very easy to work with and kept me in the loop during every step of the transaction.
Jim Rosencrantz
MY EXPERIENCE WITH LOAN DEPOT RIGHT…
MY EXPERIENCE WITH LOAN DEPOT RIGHT FROM THE START WAS FANTASTIC.I WASN'T TOO HAPPY WITH THE UNDERWRITERS TAKING AS LONG AS THEY DID.THERE CONSTANT WANTING MORE INFORMATION ALL THE TIME DIDN'T MAKE ME HAPPY THEY SHOULD HAVE ASKED THE FIRST TIME FOR EVERYTHING THEY WANTED.WITH A CREDIT RECORD AS GOOD AS MINE I WASN'T HAPPY WITH THEM. THE REST OF THE PROCESS WAS FLAWLESS.
Steven Burg
Pleasant to speak with
Pleasant to speak with, excellent rate and very fast processing.
Juliana Janners
Gary Moore and Joanne Rakes were…
Gary Moore and Joanne Rakes were excellent in assisting throughout the process. Excellent customer service
Robert Garcia
Jin Suk did an amazing job working with…
Jin Suk did an amazing job working with me taking the time to not only explain brake it down but also clarified to make sure I understood everything. Timing patience and always making sure I was comfortable. Big decisions lots of responsibilities, but I felt confident in following Jin's lead. Not very often a sales person is just as concerned for the customer as the sale. 5 Glod stars for Jin. I would recommend and do business again with Jin thank you all for helping me get some direction and peace of mind.
David Sobczak
5 star business with exceptional customer service
The service we received was far beyond our expectations.Miguel Wiggins, our customer contact was amazingly helpful in getting our application processed and was able to answer every question we had. Teri Moran was also an exceptional contact and guided us through the final stages until closing. They got us financed when others couldn't and we will be grateful forever. We would HIGHLY reccommend loanDepot to anyone looking for help getting financed. Thank you for everything you did!
B letta
A bitter sweet transaction
The people we talked to over the phone were very cordial as was the lawyer who came to our home. We did not like the fact that the 1st lawyer scheduled to come meet us on Jan. 23 never came nor called to cancel. We waited from 2 pm until 8 pm for a no call no show. This was a huge inconvenience. Secondly, we were not told in advance we would need two people present to witness the signing. We had to call around until we were able to contact people who could come at the last minute.
fran williams
My loan rep was very professional and…
My loan rep was very professional and punctual in his communications
David Rupa
rates went down during loan
rates went down during loan. wish they would lower rate and not have to restart the process.
Laura Sestito
Danni McConnell is superb!
Danni McConnell is legendary when it comes to home loans. I am married to her for all of my lending needs!
dee s
Top Notch Service
Everyone was very knowledgeable and professional. Are questions and concerns or answered in a timely manner.
charlie Boy
I love that the LoanDepot team keeps…
I love that the LoanDepot team keeps you informed at every step of the loan process.
JustAnswer Customer
Letting me know when things are going…
Letting me know when things are going well or bad
Robert M Ciaraldi
Service
Your two representatives Aleina Campell and Melissa were very instrumental in guiding me along. They represented your company very well. Your companies' overall communication is very good and your follow up is excellent.
Linda Silva
They were fast professional and easy
They were fast professional and easy. Everything went smooth
David Dolloff
Everyone was extremely helpful!
Everyone was extremely helpful!
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