LoanDepot Review
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Reviews 4247 
Regina Epps
Loan Depot/Ben M Johnson- There for me!
Ben M Johnson, I called him Benjamin. He was absolutely amazing. He was considerate, patient understanding, and really wanted to help. He held my hand all the way to the end of the process. Benjamin would respond to my text message in a timely manner and the Senior Process Manager would communicate with me via email and respond in a timely manner. Overall it was a great experience. As a side note: I kept seeing LoanDepot’s add on YouTube.. Focus of the commercial- “When life happens, they are there for you!”… The commercial rang true for me. They were there for me when I needed them!
Carl Stevens
Been very good to me and my family…
Been very good to me and my family since I been doing business with them and I would like to thank Rob and Mathew Vincent but that Rob gets an A+ for his part in the whole process
James Driscoll
Rabby and Kim were very friendly and…
Rabby and Kim were very friendly and helpful. Couldn't have stayed in the application process without their experience and encouragement. JD
Katie Lewick
The right option for us with low credit scores
My husband and I had credit card debt and we had just lost the use of one of our vehicles. We looked into refinancing and that seemed like a great option for us. One problem was our credit scores were not very good. Teresa from loan depot reached out to us and let know that all was not lost. She was very caring and we could tell that she was invested in us personally. She walked us through all the steps and gave us very realist goals. I will say the whole process took about a week long than we expected, but it was worth the wait. We were able to get back on track financially and get another vehicle. This was the right option for us and our mortgage rate did go up. Overall we spend less per month due to not having credit cards payments anymore. We could not be happier with loan depot and our loan team!
Chris Rust
Michael Stowers & and team
Michael Stowers & and team, are nothing but the best!! Without a question, will use in the future, and recommend his team to all!!!
Connie McVey
Great Service
Loan depo was our previous lender and we had a great experience with Joshua so we remembered him when we wanted to refinance and called him up. He was ready to help.
Emil Guliyev
Professionalism of the whole team
Professionalism of the whole team, prompt response on all my inquiries and great final result of the process.
Neftali Febus
oustanding service
this is my second time refinancing and it was a lot easier this time and we were able to pay-off close to 50,000 dollars of personal debt
Todd Galbate
Loan Depot is the Best!!!!
The entire Loan Depot team I worked with was amazing. It was a super smooth transaction. I would use them again and recommend them to anyone.
Carol Lawrence Chapman
Everyone was so easy to work with and…
Everyone was so easy to work with and whenever I had a question it was answered where I could understand. I would use Lone Depot again if need be and recommend this company to others.
Nanette Ocana
Exceptional Service
It was a pleasure to work with Raina and Jared. They were friendly, courteous and knowledgeable. They put through the documentation for the loan quickly. They took care of everything and made it easy. I highly recommend them.
Bob P
Kim and especially Tyler
Kim and especially Tyler answered all m y questions quickly and professionally
Anne Soucheck
When pursuing the refinance I had the best possible experience!!!
When pursuing the refinance I had multiple options…I went with Loan Depot because of the time I spent on the phone talking to Awais Ghazali! He took as much time as I needed to answer all my questions. He was welcoming and knowledgeable. I received the same level of support from Gabrielle Hawkins. She was responsive and fully answered each and every question I had. You are very lucky to have such valuable employees!!! My experience was wonderful!!! I will definitely recommend loan depot to family, friends and co-workers looking to refinance.
John Baker
Loved Lynn and she did all she could to…
Loved Lynn and she did all she could to make the process easier. Sally and I got off to a rough start but it ended well. I think Sally did her best but maybe too many closing deadlines.
Kenneth
Easy 2nd Mortgage loan
Easy 2nd Mortgage loan, but continuing problems with payments!
Joe Reid
Real Professionals
The team was professional and responded quickly. I had to make changes to my impound details and it was not an issue for them to make the adjustments. They are pros.
Hazel Petty
My agent, Heather Wang made all the difference
My agents made all the difference both Heather Wang and Omar Ochoa. I especially want to thank Heather for her patience and understanding as I had lots of questions in trying to determine if I wanted to proceed with this loan. I am glad I did. Because of her personal demeanor, I actually went with LoanDepot again instead of the other person that I was in correspondence with.
Rob
Providing solutions for people!
Loan Depot representatives assisted me from the very first phone call, into the needs assessment, through the documentation collection, and then through the closing. The customer care I received is the best in the business. I feel like a valued person, not just a customer.
Dave Rosh
This was my first time getting an…
This was my first time getting an equity loan. All my questions were clearly answered. Rob was available through out the process. It did take longer than I expected to fund. Well done.
William R
Ivan and Julie did a great job
Ivan and Julie did a great job. Being a businessman for 65 years, communication is the key to a successful transaction. Ivan and Julie were always available to handle my dumb questions and get me to home plate. Thanks Ivan and Julie AND Loan Depot. A pleasure to work with.
Kevin Schemers
Love loan depot
Dawn Miles made the experience great. She was just fantastic in everything she did. I'm very satisfied and I will continue to let people know when asked.
John Johnson
Matt is an exceptional agent
Matt is an exceptional agent. He was attentive, knowledgeable, and helpful. This was my first ever mortgage and he made the process smoother than I could imagine. Maureen was a god send. Through the final days of closing she held my hand sbd made sure every doc you guys needed was in place before closing.
Audrey Goodson
Staff was excellen
Staff was excellent
Edward Luther
Loan Depot made the process easy and…
Loan Depot made the process easy and affordable, there rates were really good. Thank you, again.
William Depina
What was the experience like.
What was the experience like. The transparency between myself and the different departments that supported my every question and need. The loan officer was polite and willing to go the extra mile. Thank you and have a blessed holiday. Sincerely William 12/11/24
Michael Lindsay
Best Ever!!!!!!
Best, smoothest, easiest, mortgage I’ve ever gotten. I will for sure be a repeat customer!!
Johnnie Baker Jr.
The best I have worked with total professionals
The loan officers where excellent. They worked with me up to the day of my closing. Everything we discussed they followed to the tee. I am very pleased with this company. Johnnie BakerJr
Abby Davis
Greg and his team were WONDERFUL
Greg and his team were WONDERFUL. They made my first time home buyer experience a at less stressful than many of my friends have told me about theirs. They answered all my questions promptly and Greg explained anything and everything I had a question about. Kirk came to my closing and answered all the other remaining questions that came up during all the closing signatures. Great experience with this team and I can’t recommend them enough.
Tim Smith
EXCELLENT OUTSTANDING
The entire process was streamless the continuing communications with all parties involved
Janet
Great service
People service could understand no problem
Nikolay Matsenko
Easy and clear communication
Easy and clear communication, best rate on market proposed with comparable closing costs.
Jarrod
Very easy to go through the process
Very easy to go through the process. My broker was wonderful to work with. My only frustration is that I’m not able to set up autopay for 3 months or so. I’d like to set it up from the start to make sure I don’t miss any payments.
Grandma Donna
THE COMMUNICATION WAS GREAT
THE COMMUNICATION WAS GREAT I WAS KEPT INFORMED OF STATUS OF LOAN
Gilberto Barrios
The help provided throughout the…
The help provided throughout the precess was good and every individual I came in contact was very helpful providing feedback and answering concerns and questions.
nate fox
Don't know where to start? Do it here.
They made it super easy to buy a house without hassle. They also made everything very clear cut with complete transparency.
Rebecca Siwecki
Excels above the highest standards and still climbing.
Goeff VeZain and his team are SUPERB at their positions! I have worked with Geoff in the past and I want to let your company know what an asset Geoff VeZain and Trisha Waltzer are. I will not work with anyone else!!! Top notch professionalism, excellent communication, caring and empathetic to every situation imaginable. Extremely knowledgeable and they go the extra 100 miles to ensure that everything is completed and explained thoroughly. They ARE what the industry should look like and they exceed any and all standards.
Bob Sewart
Great team to help me with the loan
Great team to help me with the loan
Melany Rivera
I had a wonderful experience with loan…
I had a wonderful experience with loan depot. The loan officer took care of everything l, got me the best rates and I am all around pleased.
Amber hwang
Nick is the Gold Standard of Loan Officers!
I cannot say enough great things about Nick! After a disappointing experience with another lender that tried to sneak in extra fees and hike up my rate, I turned to Nick, and it was the best decision I could have made. From day one, he has been nothing short of amazing. Nick is the kind of loan officer who genuinely cares about his clients. He always answers calls or messages, no matter the time, and he goes above and beyond to ensure that every question is answered thoroughly. His professionalism, kindness, and expertise made what could have been a stressful process incredibly smooth and even enjoyable. Not only did he offer me a fair and transparent loan, but he also walked me through every step of the process, ensuring I felt confident and informed the entire time. He’s a true advocate for his clients and someone you can trust completely to have your best interests at heart. Nick isn’t just good—he’s the best. I wholeheartedly believe he deserves recognition for his outstanding work, and I would recommend him to anyone looking for a trustworthy, efficient, and genuinely caring loan officer. If anyone deserves a promotion or reward, it’s Nick. That's why I call him the GOAT!
Mary Sereyka
Nate Ferrer was excellent to work with…
Nate Ferrer was excellent to work with on securing my loan with Loan Depot.
Jamar Mason
LOAN DEPOT IS AMAZING
The loan agents Nate Ferrer & Lisa Advani were amazing very helpful through my complex profile. The agents were extremely knowledgeable. Great work would definitely refer to anyone looking to refinance.
Andrea Bracken
The Bracken experience
I loved all the staff helping me with my loans it was very fast and easy. Thank You
Charles Perkins Jr.
Great service!
Great service!
Emily Harms
First time HELOC couldn't have gone smoother!
Working with Nate Ferrer couldn't have been a more pleasant experience. He was very patient and knowledgeable with me as I researched various other lenders. When I chose LoanDepot, Nate streamlined the process, and the loan was funded within two weeks. I also want to give a shout out to Veronica Puga, who carried the ball to the finish line as my Loan Processor. I think it is important to know the history of a company I am working with. When Nate told me the founder started one of the largest non-profit organizations for veterans, I was sold! Don't look at any other lender. Choose LoanDepot and ask for Nate! You won't be sorry.
Julie
Nathan was knowledgable and able to pivot!
Nathan was knowledgable, helpful, patient, and easy to reach. I really appreciated his ability to walk me through the process seamlessly, despite the hiccups along the way. His level of customer service is A+! When my situation changed suddenly and I needed to close a day early, Nathan made it happen for me.
Ahmed Amin
Lawrence Zhou was an amazing lender and…
Lawrence Zhou was an amazing lender and very knowledgeable from start to finish. To be honest I was reluctant to work with Lawrence when I first approached him about an investment property. I was already in the process of working with a different lender. Long story short the other lender offered horrible terms, worked in circles, and did not understand how to effectively work with an investor. Lawrence came to save the day, understood exactly what I was looking for and offered me more favorable terms. He also communicated with me and updated me every step of the way. Special shout out to his team and Billie M. as well! Whether you are an investor or a first time home buyer you are in good hands! Lawrence is your guy!
Rodney Confer
In just 2 days we have went to…
In just 2 days we have went to underwriting, have a closer already assigned and an appraisal scheduled. WOW!!
katherine wright
Loan Depot very responsive and helpful
Although we did not end up using loanDepot, their representative was very helpful and extremely responsive to our questions regarding a VA refi, streamline.
Abugu Chinyere
Friendly
Friendly, always ready to assist and listen. Quick with response to questions,
Joseph Pauley
Stellar Experience
My experience with Loan Depot began with Romina Zamanpour, who was nothing short of amazing. She took the time to explain all the details of my loan in a clear and articulate manner. Her knowledge of the field is impressive, yet she remains completely approachable. I also never felt pressured to make immediate decisions. When I mentioned wanting to wait a few weeks to see if the market would shift, she was incredibly accommodating. In fact, each time we spoke on the phone, I was taken back by just how friendly and personable she was -- she knows how to create a genuine connection with her clientele! If I decide to purchase or refinance again, Romina will be the first person I call. I’d also like to thank Diana Nguyen, who handled the processing of my loan after my application was submitted. Diana quickly expedited my paperwork and followed up with me daily, all while being exceptionally kind and accommodating. Overall, I couldn't be happier with my experience at Loan Depot, and I will definitely refer others when the opportunity arises.
Ryan Ventura
Nate was very helpful
Nate was very helpful. He responded back so quickly whenever we ask questions about our loan. He made sure things are moving forward. Additionally, I've been with loandepot for few years now and so far it's been good!
Melvin Carter
Choose the Best, forget about the Rest
The loanDepot officer has been the best loan officer we could ask for. He has offered excellent customer service and worked hard to help my wife and I. He seems to genuinely care about his customers. Even the buyers agents that he recommended we work with have been heads and shoulders above the competition. When we started working with loanDepot, I was in various stages of verifying assets for loans with other lenders. I explained to the loanDepot loan officer that his help and his customer service made me forget all about these other lenders other than rate comparisons. LoanDepot excelled in this area giving a better loan estimate than 3 nationwide lenders/banks. We really appreciate the service. If we could rate loanDepot 15, on a scale of 1 - 10, we would. A ‘Real” Satisfied Customer
Wil Estevane
Great experience
Great experience. Michael and his team made the whole process very understandable and smooth. Especially for someone new to the whole process. Would highly recommend
Shara Carder
Great Loan Depot Experience!
Working with Nate Ferrer was a terrific experience! I needed about $150,000 and fast! I had purchased a new property, and it needed expensive repairs before my family could move in. Nate was able to consider my situation and suggest that I get a mortgage at a low cost and at a good rate. He was patient, dedicated and very knowledgeable! As a busy stressed-out teacher, I sometimes needed to wait to provide paperwork till the weekend. Nate was patient, and he never pressured me. Nate was a great businessman!When my loan was held up, he knew exactly what the problem was!
Cindy Perry
A Great Experience
Many thanks to Nate Ferrer and his team for a great refinancing experience. I refinanced my condo to get a shorter term and lower interest rate. The online process was customer friendly and helped us close the loan quickly. Nate worked hard to find just the right combination of interest rate and prepaid points that beat out all the competition. He helped calculate the best option for cash needed to close and is clearly very knowledgeable of the types of factors that can help borrowers decide to move ahead feeling well-informed and confident.
Johnny Pennington
The agents make financing easy
The agents make financing or refinancing loans very easy and understandable. They are proficient in the process and helping to assist clients in their needs according to their circumstances. Over the years, we have had pleasant and courteous representatives.
Paul Huffaker
Great Experience/Easy Process
Nate Ferrer and his team were able to help me consolidate high interest debt into a HELOC. The process was very straightforward and the communication was great every step of the way. I would highly recommend Loan Depot and specifically Nate Ferrer.
Ike MartinIke
LoanDepot Feedback
Very customer focused from the beginning to the end of the process. Keeps the customer informed and updated.
Chance Stewart
I would like to say thank you so much…
I would like to say thank you so much to Nate and his team! My loan was a difficult one. My credit wasn’t that good he and his entire team jumped through hoops to get me qualified. It took some effort on their part and I sure appreciate it. I would recommend Loandepot to anyone!
Alexandra Bouziotis
Nate Ferrer was a pleasure to work with…
Nate Ferrer was a pleasure to work with as always. I have worked with him when I refinanced. As far as the process in underwriting, I became very frustrated with my property being in a Trust and getting the loan approved. There were specific requirements because of the trust. This had nothing to do with Nate. After many attempts to revise documents the loan went through.
Tausha Williams
Nate ferrer was super helpful…
Nate ferrer was super helpful throughout the whole process even when we had some hiccups. Definitely recommend.
EDGAR BATISTA
Nate ferrer made the process easy and…
Nate ferrer made the process easy and was on top of everything. Thanks
Tracie Gold
Nate Ferret went above and behind…
Nate Ferret went above and behind helpful. Answered every question I had. Also kept me informed on what was going on. I really can’t say enough about my experience. Thank you.
Lim Lim
Heather and Lori Duo
We went with Loan Depot and Heather Phillips was our Loan Officer. She was so thorough from the beginning and her expertise in the field shows through her work. What she promised she delivered and even went out of her way to address my several concerns with facts. We loved working with Heather and Lori the processing manager. They were both super efficient and made sure we closed right on time. We had a short closing period of less than 2 wks and it was right on the dot. They made sure everything was submitted so that we wouldn’t have any back and forth and our loan closed with ease. Thank you duos for your excellent service!! These two will be my go to anytime we purchase or for all referrals!!!!
David
Great rate but they were nit pickey and…
Great rate but they were nit pickey and it took a while because they kept asking me for more stuff.
Jack Millis
The loan officers went above and beyond…
The loan officers went above and beyond to make sure our loan was expedited and made sure it was an easy process
Jim Mackey
Loan Depot review.
Ryann was especially helpful in getting the loan to the finish line. Communication was very good throughout the process.
Oscar Ramos
I had the pleasure of working with… Sandra Keys
I had the pleasure of working with Sandra Keys during the loan process for my home, and I can’t speak highly enough of her professionalism and dedication. From start to finish, Sandra was incredibly supportive, guiding me through each step with patience and expertise. She always made herself available to answer my questions, no matter how small, and went above and beyond to ensure the process was as smooth and stress-free as possible. Her knowledge of the industry is evident, and her commitment to her clients is truly exceptional. Thanks to Sandra, what could have been a daunting experience was instead seamless and straightforward. I’m truly grateful for her hard work and would highly recommend her to anyone in need of loan assistance.
Louann Andrsde
Shantel made out experience
Shantel made out experience! She was wonderful start to finish!
Fred
This is my first experience with this…
This is my first experience with this company and I must say it's been very positive. Nate was very helpful explaining in detail what my options were as well as what their company can do for me. The whole process has been very fast and comforting I might add. I wouldn't hesitate to use this company again.
Mark LaFortune
The two persons
The two persons. Nate and Jami were very patient eith us throughout the process and kept us informed on all issues.
Fred Tyree
Great doing business there one of the…
Great doing business there one of the best loan companies
mfon mbatt
Loan depot offers great understanding of mortgage market dynamics and proactive lending to their clients
Review of the mortgage market
Rajab Kigembe
Great Experience
Great customer service and overall experience. Everyone I dealt with was very nice, respectful, responsive, and very helpful.
Ms. Kara
Top Notch Services 👌
Ms. Lexsine is very professional, courteous and resourceful. She's an asset to Loan Depot. She provided stellar services throughout the entire process, I am grateful for her. Kudos & Thank you
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