LoanDepot Review
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Reviews 4386 
Steven Hatch Sr.
I highly recommend Loan Depot
My experience with Loan Depot was exceptional thanks to Abe Miller I plan on dealing with Abe from here on out. If you’re looking for someone you can trust and is actually looking out for your best interest, reach out to Abe Miller at Loan Depot .
charlie Boy
I love that the LoanDepot team keeps…
I love that the LoanDepot team keeps you informed at every step of the loan process.
JustAnswer Customer
Letting me know when things are going…
Letting me know when things are going well or bad
Robert M Ciaraldi
Service
Your two representatives Aleina Campell and Melissa were very instrumental in guiding me along. They represented your company very well. Your companies' overall communication is very good and your follow up is excellent.
Linda Silva
They were fast professional and easy
They were fast professional and easy. Everything went smooth
David Dolloff
Everyone was extremely helpful!
Everyone was extremely helpful!
Martin Jacoby
Everything on the front side was good
Everything on the front side was good. Sending out payoff checks after closing sucks. Should have been wire transfers.
Phillip S.
I liked the honesty
I liked the honesty, professionalism, and the expediency from start to finish. Great experience
Michael Garrison
Professional staff
Professional staff, knowledgeable, kind and caring. Great experience. Good communication.
S Luster
It's about the people you work with
Chris Holbert and Faye Kerzner made this the best possible process. Their attention to detail, professionalism, and excellent communications were exceptional.
RUSSELL
Refinancing was easy
Refinancing was easy, especially since the same team did my initial loan. The notary came to the home. Good communication at all times, questions answered. Portal is clear and reasonably easy to use. No complaints.
Brian Morrison
We refinanced with LoanDepot - a superb experience.
We refinanced with LoanDepot... every person we interacted with was superb, from the initial response to the lending officer to the senior account manager to the closing attorney who worked with them locally. Highly recommended.
Rick Wright
Good Experience
Dave McClean was a true professional. He listened to what I needed and made it happen. A very good experience.
Robert Cassalia
Roxanne was amazing!
Roxanne was amazing!! The whole experience was streamlined and perfect! Even when things got a little rocky Roxanne was there to steady the ship!! I highly recommend Loan Depot and more importantly Roxanne!! By far the best experience I have had getting a home or any loan really!!
Cameron Smith
What was just a question turned into…
What was just a question turned into our ability to use a IIRL to lower our interest rate and monthly payment. It was all done and over with in 10 days, no hassle!
Linda
The processer of the file was excellent and returned calls quickly. i really enjoyed working with her.
The processer of the file was excellent. the loan officer did not return calls. I closed 12/10/2025 and mailed out the checks on the 14th to the cards and accounts to be paid off. As of today 12/22/2025 not one company has received their payoff which will effect my credit as now they will be considered late
Chris Livgren
Timely response to questions
Timely response to questions Very Professional
Javier B Perez
Exceptional support from Art and Sarah and accurate fees
Art and Sarah provided exceptional support, their estimated fees were very accurate and the process was smooth.
Scott Neubauer
Fast easy and honest
Fast easy and honest
Danny Pena
Prima was great help and went out of…
Prima was great help and went out of when we ran into a challenge, help us achieve thru to get our loan approved
Michael Shortino
Any and all questions were answered…
Any and all questions were answered swiftly . Pretty much a pleasant transition
Mike Triola
Excellent communication
Excellent communication from the team made it a great experience.
Alec Hewitt
Very smooth process
The whole process moved forward very quickly and smoothly.
Derek N
Kevin Shangaroo was awesome as always.
Kevin Shangaroo was awesome as always.
David
Very easy
Very easy, honestly and kept you informed of status every day
AJ Joo
The team was exemplary
The team was great, my first home purchase felt like a smooth ride, with the level of commitment from their loan agents, explaining all possible options for funding. Thoroughly allowed me to explore different rates, points, and negotiation ideas, without ever being frustrated with my lack of experience or understanding! Truly a pleasant experience!
Gerardo Marroquin
Joe Medrano is a great person to have…
Joe Medrano is a great person to have on your team. He was available, helpful and is an expert in his field. I would definitely recommend him and will reach out whenever we move again. Thank you Joe.
Shannon Bruner
Great experience!
Our lending officer, Erica Benigni was extremely friendly, professional, and knowledgeable! The whole process was explained very well. Our refinance was quick, easy, and an overall pleasant experience.
Robert Chiarilli
Very helpful people thru the whole process !
Any questions and or concerns were answered , everything was taken care of in a timely manner !
Kelly Meade
Very Helpful and Supportive Team
Jessica and Kelley at loanDepot were amazing. They were responsive, helpful, and very patient with me. I would definitely work with them again!
Joseph F Almeida
Every one was fine except the appraiser
Every one was fine except the appraiser She choose to give an appraisal not on actual costs Properties in the neighborhood are brand new builds with lot of work in complete like decks over the water front which costs well over 100k I gave her documentations of my cost and she choose to give a lower appraisal Properties in this neighborhood when the waterfront deck is completed should be over 100k above the market value
Mark
Chereyl is the best
Very professional. Always kept me informed.
Karen
Joe Stencel our Loan Agent made the…
Joe Stencel our Loan Agent made the experience wonderful. He is a really good agent!
ROBERT
Great Service
Great Service. Cody kept us informed all the way through it and was a big help.
Donald Owens
Minimum number of people involved
I was pleased at the minimum number people with whom I had to interface. There was only one instance where the ball got dropped but it was picked up rapidly.
Ronald Reed
The entire online experience with…
The entire online experience with loanDepot and the two individuals that helped me were great. Ryan Nichols and Gabriel Hawkins
customer
Great job Loan Depot
I reached out to James Chu to inquire about a loan by email and he responded with a phone call within a few minutes to go over options and everything went smoothly. The money deposited into my account was faster than I anticipated. I had credit cards that needed to be paid off and the checks were cut by Loan Depot, mailed to me to mail out to the credit card companies. It would have been easier to have the money deposited to me and I pay the cards online. Out of nine cards being mailed out on Nov 20th as of Dec 4th all but one have been paid. Somehow one of the companies have not received payment and I used the address for payment on the company statement page Other than this Loan Depot did a great job
customer - Gonzales
Loan Depot employees were Respectful
Loan Depot employees were very professional and helpful. Rhe kept us informed throughout the process, which was pretty quick and painless.
Karen Cleeff Matri
Top Notch
Loan Depot offers the most professional service. I have had loans with over 10 other brands and none of them come close to the customer service and deep knowledge of the mortgage industry that is offered by the team at Loan Depot.
Chuck D
We received a loan decision in 10 days and our funds 4 days later
We received a loan decision in 10 days and our funds 4 days later. The folks we worked with were wonderful and the Loan Depot website was easy to use. Best home loan experience by far.
Natalie Terrell
Excellent customer service from start…
Excellent customer service from start to finish! My loan officer and processor were always available, professional, nice, knowledgeable, and timely. The process with Loan Depot was easy and I highly recommend them.
Heidi DenHerder
Great experience!
Raena and Austin were both very communicative and did everything they could to make sure we got the best rate possible.
Steve Sutphin
We started the loan process with our…
We started the loan process with our bank and it quickly became clear the process was going to take way longer than we expected. We looked into the builders financing with LoanDepot and in the first day we were amazed at how quickly we could achieve our goal of a new mortgage.
Phillip Habersham
Everything was professional and quick
Everything was professional and quick. It was an effortless experience
Carmen A. Chairez
To seek a loan go to Loan Depot
The whole process of calling to seek the loan, talking to the various representatives, going onto the portal, followup questions, responding quickly, ensuring the funds are wired onto the account, and explanation of the whole process is just the best! Long ago, my wife and refinanced our home in Washington, Dc and the whole process took 3 weeks or less! Because of my previous experience with Loan Depot, I decided to call again! Lo and behold, this loan process was done professionally and quickly! I highly recommend anyone who is seeking a loan to go to Loan Depot! Thank everyone for their Excellent Services!
Barbara Krantz
My experience with loanDepot has been…
My experience with loanDepot has been completely positive. From the very first phone call every person I dealt with was professional and extremely helpful. I would highly recommend them to anyone looking for a new mortgage or refi.
Olga Rosenbrook
Our LoanDepot Loan Officer Was the BEST
Our loan officer, Jamal, was professional, knowledgeable, proactive, extremely helpful, responsive, kind and thorough. Overall, the best loan process of my life.
Amanda Waki
Chris Orellano was amazing
Chris Orellano was amazing! He made a difficult process run very smoothly! I will forever be very grateful to him . I will recommend him to my family snd friends! Thank you! Amanda Wakim Denver Colorado
Rebecca Rushing
Felicia Escarcega was absolutely…
Felicia Escarcega was absolutely wonderful. She was very professional and caring. She was so helpful all thru the entire process. Every person I dealt with was professional and very pleasing to work with. I am very grateful.
Susie
Fabulous Experience
Fast, efficient, knowledgeable team. Wonderful to work with. I especially loved the online portal. Easy to provide documents and approvals in a timely manner.
Lisa Hanson
Fairly easy process
Fairly easy process! Once you gather documents process moves along fast. Thank you Chris Moore and Angela Nunn for making this process painless as possible. Process was less than 30days!
Angela
Customer service …
My husband and I are very pleased with the service that we received. Everyone made the process simple and easy.
Maureen
Process was very smooth
Process was very smooth. Our loan processor (Mary Chastity S. Dacquigan) and loan specialist (Ernest Auger) were fabulous!!
FC
Fran and the whole team were great.
Fran and the whole team were great.
Nadine Briggs
Fast but thorough
I had a very pleasant and quick experience. Rob was polite and thorough. He was very accessible and helped me move through as quickly as possible.
Jerry Jones
Loan Depot did an amazing job…
Loan Depot did an amazing job refinancing my house that Advantage First Financial couldn’t do. I have a credit score in the 800’s and Loan Depot made the refinance happen quickly and I didn’t owe a payment for two months with a 4.99 interest rate. Advantage Financal First must have incompetent people because I’ve never been late on any payment and make more than enough money so it was their loss but I came out much better in the end.
Mitchell Sundin
Sean Egan did an amazing job of helping…
Sean Egan did an amazing job of helping thru the whole process. So happy we went with loan depot.
DEBI SEARS
Loan Depot HELOC
There was never a moment of doubt on our part in knowing with confidence that everything that we were told would be dealt with or taken care of in a consistent and professional manner would be. The entire process was the most simple and headache free loan closure we have ever completed in our 50 years of marriage.
Wayne A. Shifflett
Overall the various members of HomeLoan…
Overall the various members of HomeLoan were very professional and performed their responsibilites in a efficient manner.
Robert Smart
this the 2nd time for me and I felt…
this the 2nd time for me and I felt comfort in knowing I got the best service from Loan depot. trust was a big concern but after talking with the finance rep she (Angela Nunn) talked to me not down at me to calm my nerves
Michelle Stewart
My experience was great
My experience was great. Ace and Nicole were awesome and very helpful throughout the process. I would recommend your company to others.
Jon Ring
Very positive experience!
David and Heather Beard were awesome throughout the process. They gave outstanding advice and assisted making challenging decisions. They are extremely personable and go out of their way to meet you where you are. We cannot say enough positives about our experience!
Ellen Como
Honesty
For the start I was greeted with knowledgeable and friendly staff .i had many questions and they were all answered . When my loan closed, everything was exactly if they said it would be.
daniel marina
LoanDepot is so Convenient
Steve Tandy and his team made everything easy and painless. This was our second time using them and it was even better than the first - you can’t go wrong using LoanDepot!
Mike
Very efficient
Very efficient, friendly and helpful.
Danny
The team was fantastic!
The team was fantastic thru out the process from start to finish. We never had to wonder where the loan was at any point. The upload of documents was super easy too! We will recommend this company to our family and friends.
Woody Brabham
Fast and courteous
Christine was very nice and followed through on everything. Process went fast and organized..
Mary
It was really easy to apply
It was really easy to apply The process was easy, no stress at all.
Annette Swick
Easy to understand Loans
Barry was upfront and efficient. He answered all my questions. He walked me through each step. Things were handled quickly.
Sandra Vargas
Jorge was very informative and helped…
Jorge was very informative and helped out telling us what documents would be needed to make the process go smoothly.
matthew ashcroft
Refinancing done right
It was overall best real estate experience you could get. Quick, efficient, They were on top of things from the start to even after the closing. They followed up and kept me up-to-date on things. I was never left out of the process. They were upfront and honest and kept their word on rates and consolidating my debts. Great overall!
Michele Wallace
My loan officer Daniel totally…
My loan officer Daniel totally Misrepresented the loan closing cost. We were told the closing cost was $1600. $495 for the appraiser & $35 for the credit check. We were refinancing to a 15 yr Mtg @ 4.375%. We were at 5.375%. This was on 9-15-2025. We faxed over our tax returns & income for my spouse. The next day, we were approved. He told us that we would receive a phone call or email from the appraiser. He came on that Saturday. The same day I received a action required email to esign the loan estimate & other documents. Once I opened up the document, I saw that the Closing costs were $18,990 & the origination fee was $1990 along with $10,620 for buying the points down to 4.375%. I was never told this at all. Our Balance was 276k & this was going to be $307k. This was over 31k. I knew Daniel would be calling me on Monday, asking me did I receive the email. I never answered the call. I would never recommend this company. At least we will get an appraisal out the deal.
Lilly Land
Ron Marder and Loan Depot made it easy.
Ron Marder, our loan officer, made everything very simple. He located things and took care of the whole process. We couldn't be more pleased with Loan Depot and Ron Marder in particular.
B DM
Great Model Loan Officer & Mortgage Company
Nancy was extremely knowledgeable and helpful throughout the mortgage loan closing process, addressing all of my concerns with care and expertise. She took the time to explain everything clearly and helped me choose the best mortgage package for my needs. Her efficiency and professionalism made a huge difference—especially as she guided me through a smooth transition from a previous experience with a dishonest loan officer at another company. Nancy made me feel welcomed and thoroughly explained the Loan Depot process. She is truly an outstanding asset to the Loan Depot team.
Eric Daigh
Josh Cantu is a fantastic loan officer
Josh Cantu is a fantastic loan officer. He's very down to earth, understanding, compassionate, knowledgeable, and helpful. I can't say enough good things about him, or my experience with Loan Depot. I wish more companies and businesses had people like Josh around to serve customers. He's the kind of person who'll establish long-term relationships to keep customers for life. And I know that after this transaction, the next time I need help with another.... I'll go back to Josh because he's just that awesome.
Sean
The team also showed exceptional…
The team also showed exceptional attention to detail. They walked me through each form, clarified any confusing terms, and double-checked to ensure I understood exactly what I was signing. Their transparency built a sense of trust, and I always knew they were looking out for my best interests. LoanDepot’s process never felt like a “one-size-fits-all” experience—it felt personalized to my situation, which made all the difference. Another area where LoanDepot excelled was keeping everything organized and efficient. Gathering documents and meeting requirements can often be overwhelming, but they broke it down into manageable steps, always checking in to make sure I was on track. That structure and guidance helped me feel supported the entire way through.
Sherma Campbell-Fenty
Happy First time Home Buyer
The experience with the team at Loan Depot was fantastic. Their professionalism was evident in every interaction, and their efficiency was remarkable. They provided informative and helpful guidance throughout the entire process, making it easy to understand and navigate. Their commitment to great service truly stood out.
Sheila White
The Individuals who helped me were…AMAZING
The Individuals who helped me were amazing. They treated me with kindness and patience throughout the entire process!!!
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