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Reviews 1836 
Kwaku B.
Very communicative team
Very communicative team, simplified online system, open and honest discussion about rates. Better Mortgage offered the best rate. Other companies finally agreed to match the Better rate, but I stuck Better Mortgage since they offered it first. I would definitely recommend Better Mortgage.
Roosevelt Middlebrook
Very Professional and Efficient
Very Professional and Efficient. Great Communication and Customer Service!
Charlie
Great experience.
Great experience.
John Doe
Amazing experience
Amazing experience. I went with better because it literally saved me close to 7k from the other lender I was with. They finished my loan in 8 days total, not business days just 8 days. Thanks better!
pheth guzman
Neal Wilson
Neal Wilson, and Brieauna Williams. Had help us get through the process of getting the loan we needed. I am very satisfied with the process. Thank you! Brieauna and your team.⭐️⭐️⭐️⭐️
R Power
Just got the keys to our new home! Great experience.
Just got the keys to our new home. Better Mortgage makes it easy. Tony Song was great to work with, knowledgeable, highly responsive, professional and thorough. I am very busy at work and don’t have a lot of time to mess around and these guys have simplified the process and made it much more efficient than other providers. We were approved in a matter of days. The Better team (Tony & Jesus) were very punctual and always on top of things. They also gave us better rates than anyone else we priced. We had a great experience working with them.
NICKOLAS BUITINK
Terrible closing/payoffs process.. beware.
The loan officer and loan processor were an absolute pleasure to work with, always keeping me informed and very knowledgeable about the products and the process. However, their closing agent sent individual cashier checks for the debt consolidation payoffs that we wanted to include and left it to us to individually mail all the checks, which includes researching where to mail these checks to. Very poor experience. I expect a closing agent to disburse to the applicable parties for the fees I paid to them.. what's the point of a fully digital mortgage process when you end up with a bunch of paper checks that you have to manually mail yourself. This is going to add unnecessary delays to my payoffs and cost me additional time and money, not to mention interest charges while snail mail is floating across the country. A better solution would be to allow me to digitally remit these payments from an escrow account or better yet pay directly to each payoff for me.
LC
Excellent mortgage lender experience
Excellent mortgage lender experience! The process took about a couple of weeks total time. Very expedient, friendly and professional. The live verification of a credit report item was new (never experienced that with a mortgage lender before) but easy to complete, nevertheless. After all paperwork completed funding took three business days (the total grace days allocated to change your mind, if desired). Overall fast, smooth, and excellent service. Thank you!
Wendy A
Well wh experience for a HELOC
The online portal was quite easy. Representative contacted me right away once we started the application. Loan documents and approval was handled very swiftly. Would like it if the payoffs went electronically instead of by check . But all and all, a great experience.
Michael Campbell
Easy to use process and online…
Easy to use process and online interface. The different stages of the home buying process were presented appropriately at the right time came to ensure that the process did not overwhelm. Contacts at the company were friendly and easy to deal with, however the primary agent did go on PTO for a week and it seemed like our loan was not reassigned for that period. Rate and fees beat the competition which is what matters most.
Alex
Easiest lender to work with.
Easiest lender to work with.
adolfo bautista
Very attentive
Very attentive
Cynthia W
Dyllon and Sanam were a great team to…
Dyllon and Sanam were a great team to help close our escrow in fewer than 30 days. Dyllon coordinated all the paperwork that underwriting needed to approve our loan. He intervened when overlapping questions from underwriting were redundant. Sanam coordinated closing, including making sure our insurance was recorded. And, all of our documents were ready for closing. I super appreciate the personal attention from these two professionals. I appreciated the quick and timely responses to my questions. And, the attention to detail that these two did to provide me with quick close.
drita nikovic
Never leave reviews nor will I but Kody…
Never leave reviews nor will I but Kody and Jesus have been absolutely amazing throughout the whole process they helped me with everything and have been patient and kind and delivered when needed I would recommend anyone to use them both if I could give 10 stars I would
Carl Thompson
Better Mortgage is better
I’m not a big fan of the whole mortgage refinancing process. There’s always delays and changes. Usually more than a few surprises. But with Better mortgage, I was pleasantly surprised:no surprises and no delays. They were true to their word James G was easy to work with and responsive. Better Mortgage is better
Yegeb Ayele
Love the classes I have been a long…
Love the classes I have been a long time member for about 2 years and with the new functional area the classes have been taken to a new level, I would recommend to all my friends! The team are extremely well trained and are always willing to help, they run a vast amount of sessions and make sure that these are accessible to all. Alex is incredibly amazing and ensures we work up a sweat in his boxing and LBT classes, Delvin’s spin classes are the best and Aman is incredible in his core classes!
Sheila
Overall the process was very simple and…
Overall the process was very simple and quick with the user friendly better online site. It was so easy to follow through what was needed. My mortgage advisor was very helpful with the initial decision to move forward and the coordinator followed through with items that I brought up through email. My only suggestion is to provide upfront awareness on what needs to happen or what will change with your insurance and what paperwork will be needed so you can prepare. Although it did not slow down the closing and my coordinator helped tremendously with funding piece of it. I would definitely recommend Better to friends and family.
David Bowyer
Super responsive team every step
Super responsive team every step of the way. From my initial easy online application to closing it was just 29 days. The document request and process was very simple and easy to navigate with their online portal.
Christopher W.
An excellent experience with Better.
From the Start with Charles my loan originator to the final paperwork with Alyssa, the BETTER experience in getting a home loan (with my fluctuating income) my situation, they made the process excellent. I explained my situation of 3 different income sources to Charles and he immediately understood and got the ball rolling. We closed fast (3 weeks) and both of them stayed in complete fast contact, if I needed an answer or if I was feeling nervous about the process they explained in detail what the process was, which helped with my nerves.
Ivan
Good communication and rate.
Better is an easy way to get mortgage. They work quickly and communication was great. This was first time applying for mortgage and they guide me through the process. They found a good rate for me. I talked to Bank of America and they couldn’t provide better rates.
debbie n brandon Roseboom
We needed quick cash for our son’s…
We needed quick cash for our son’s surgery. Better made the process easy, quick, and the communication was top notch. We are so grateful!
Consumer
Easy application process
Easy application process, friendly and knowledgeable customer support team.
Travis Coffey
Everything was great
Everything was great! Jack and James were so helpful and answered all my questions. It’s been a great experience. Thank you
Vivie
Smooth and efficient process
Smooth and efficient process. It was completed in less than two weeks (filling out info to money in the bank). I appreciated the prompt and regular communication during every step along the way.
KF
Our Better reps were incredibly efficient and proactive.
Our Better reps were incredibly responsive and basically got things done when they said they would. There were no delays, we never had to chase them down, they communicated often and proactively, answered all our questions, and were incredibly professional.
Jennifer Rau
A+ from start to finish.
Straight forward and seamless process from start to finish. Rates on par with other major lenders and the dashboard that tells you what tasks need completing is great - very user friendly. Highly recommend.
Seth A.
Vugar was amazing to work with
Vugar was amazing to work with. Super Patient(needed to be with my situation), always available and willing to talk at any hour of the day. Would recommend working with him and Better Mortgage any day of the week. He will have my business with a refi when the time is right!! 10 out of 10!!
Thomas Maurer
outstanding customer service
outstanding customer service
Joseph E Ehrich
Jeff Ko was incredibly helpful
Jeff Ko was incredibly helpful. In my previous 2 experiences with Better I never encountered a human until all decisions were made. Jeff worked hard to help me find exactly the right loan and to fix every problem that came up. There were some communication gaps toward the end after Jeff finished his part, but everything worked out.
Darren T
Make Better your first stop....
Better does an amazing job of using both digital services and human interaction to make even difficult loan requests easy. Better's portal to track, sign and submit documentation is top notch. I haven't experienced anything even close to the ease and efficiency when applying for a loan. The individuals who guided me through the process where caring, enthusiastic and capable (Thanks Inga and Jacky). Better is going to be my first stop next time I need a loan.
Gary N
The team assigned to help me were the best
The team assigned to help me was very professional, knowledgeable and always responsive to my questions. Natasha kept me moving regarding my "tasks" that I had to complete and followed up to make sure that I kept the process moving. Kody was extremely helpful and made sure that the process went smooth. I liked the on-line application process which helped me also. Thank you all!
Eric Evans
Simple process and great support team
Simple process and great support team, would highly recommend. Great company if you are self-employed as well.
Andrachelle Straka
The customer service was exceptional
The customer service was exceptional. My team was professional, timely, and helpful. This was my first time purchasing a home and the Better team made it an easy process.
Forrest Doty
Ease of use
Ease of use. Great people to work with!
Nathan Sims
Had a fantastic experience
Had a fantastic experience. I decided to go with Better over another lender recommended by my realtor. I was a little skeptical at first because the rate was significantly lower than what my original lender could offer at same cost. I had no experience buying real estate so I didn’t know with certainty what rate was possible other than to compare to the best rate I was being offered by the lenders I was comparing. I did my due diligence- looked up reviews and compared the terms and read fine print for Better. Things checked out. But I was still being encouraged by the other lenders that what Better was offering was a red flag. I was also told that because they are online to watch out. My realtor was also skeptical due to some bad stories she’s heard from other clients and probably because the lender wasn’t confident. I think she meant well, though. But I decided to take the plunge and go with Better. Chris W. Made me feel very at ease when we spoke. He was awesome to work with. I felt he really cared. He felt trustworthy and was. I had the same experience with Sanam, my coordinator. She was super responsive and caring. They both were very intelligent and great communicators. I didn’t have to worry about talking to someone who wasn’t an expert - they both were and it was apparent from the start. They were attentive and responded very fast to any emails or phone calls. Most of the time, if not every time, if they didn’t answer on first call they called back within 15-30 minutes. Just great customer service. The process from start to finish was smooth. The online portal was simple to use and nice. I liked it. This was a great experience. I’m glad I went with my gut. I’d recommend them highly to anyone who’s getting a basic mortgage and have all their financial ducks in a row. It’ll be the smoothest process ever. I’ll come back if I ever need their service.
erik tyrol
I had a great experience and no further…
I had a great experience and no further recommendations on improvement at this time.
Brett Romney
They helped me find the most money for…
They helped me find the most money for the lowest rate for my refinance. I would highly recommend Better for you money needs!
Enzo Fimognari
A company that makes you feel part of…
A company that makes you feel part of the family. Very trustworthy and professional
Brien Dieterle
Loved the task oriented website…
Loved the task oriented website interface
Peggy Soomil
Better worked for me
I have found "Better" did an excellent job in meeting my needs in securing a loan. They stay in close contact, respond quickly, and come up with good alternatives when necessary. I especially appreciated David Ivezaj and David Mac for their personalized attention to the details of my loan. They were both extremely helpful and kind on a human level.
Jerry Edgmon
Nice and productive results
Nice and productive results
Jonathan Lloyd
Great customer service that made us happy new homeowners! customer service that made us…
Expectations were met by a professional team in a tight time frame.
Damon Frugoli
Simple process/great communication
The loan process with Better.com was impressively fast, and the communication through the portal, text, and phone was excellent. I highly recommend Better for your next mortgage transaction!
William Gleason
Professional, fast and the best rate!
Riley and Elliot made our experience great. The system is fluid as long as the user provides the necessary information. The Better team is very professional and and we had peace of mind feeling they were on our side. We also got a great rate, especially considering the fluctuations.
Jorge Picazo
I refinanced less than a month
I refinanced less than a month. Loan officer very friendly and helpful throughout the process. Thank you better.
JC
Best lender experience for those who are organized
Better was unbeatable in rates, transparency and speed to closing. Their system is so well-oiled that the ball was almost always in our court for next steps! - They helped us seal the deal by closing in 20 days! The big banks all asked for at least 30-40 days. - Only one 1 of the 5 other lenders we talked to was even able to match the rate we got from Better. - The rates were available in real-time on the portal for us to check/select. Every other lender required a phone call or email to check on the latest rates. If you have all the documents you need on hand, and have educated yourself about mortgages, there's no better option than Better (also lenders like Ally that uses their platform)! Amazing experience!
Marie
Great communication and
Great communication and, competitive pricing, and quick closing
Daniel J
Professional and Friendly
Everyone we dealt with at Better was top-notch. I appreciate the constant communication, the ease of using the portal to submit documents, and the task function that let me know exactly what was needed from me. From start to finish it was obvious that the representatives were knowledgeable, responsible, and working to make the process as easy as possible for us. After dealing with a more traditional bank for my last two homes, Better was a breath of fresh air.
texman
Documentation was very easy to submit…
Documentation was very easy to submit and I was kept up to date on the status of my loan the entire time. My loan officer was fantastic!
Rose finally got approved
Better was the only Lender that approve…
Better was the only Lender that approve my 2nd home equity line of credit, very grateful for the hard working staff thank you
Jill
Very Efficient Process
Very easy to communicate via email and text. Quick replies- easy to upload docs
Don McCormick
Everything was online and rapid
Everything was online and rapid. A few glitches because our coordicator took vacation and the person to take over did not have direct access to the feed.
Robert S.
This was my second experience with…
This was my second experience with Better. I would like to see Better send a list of documents that are likely needed to complete the application in addition to tasks. I highly recommend Better.
Hunter H.
Great experience!
I had a fantastic experience working with Better! Their professionalism and attention to detail exceeded my expectations. Patrick U. and Kasey A. were both outstanding—responsive, knowledgeable, and genuinely invested in ensuring everything went smoothly. They went above and beyond to address my concerns and made the entire process stress-free. I couldn’t have asked for a better team, and I highly recommend Better to anyone looking for a lender with great staff!
Jason Parker
This closing was the easiest by far…
This closing was the easiest by far that I’ve experienced. The Better team was amazing and always on top of everything; it seemed like they were working around the clock to get me to closing as soon as possible! I was a little leery about doing this whole thing online, but their system is super-simple to navigate and provide what they are asking for. Plus, I received near-immediate feedback on just about everything. Would definitely recommend and personally use again next time.
Brandon Longo
I had a fantastic experience working…
I had a fantastic experience working with my lender as a first-time homebuyer. They were incredibly fast in responding to my questions and took the time to explain every detail of the process, making sure I fully understood each step. Their efficiency in getting everything completed quickly was impressive, and their thoroughness made me feel confident throughout the entire experience. I highly recommend them for anyone looking for a lender who is both helpful and professional!
Linda Dixon
It was quick and easy
It was quick and easy. Everyone as very helpful.
ROBIN SULLIVAN
Home Equity Loan Process
The process from applying for a home equity loan to closing was quick and easy to follow! Better's loan consultant and coordinator did a great job at staying in contact and being available for questions, too!
Prasanna Obala Bhuvanesh
Lori and Britney - super stars !
Lori and Britney's professional, speedy service with detailed and timely communication was excellent !
Fred
Staff was well trained and always…
Staff was well trained and always helpful, courteous and friendly.
KARUSH JAGGI
Ryan Dang is nailing it.
Ryan Dang is nailing it. He is on top of his game which means he is fast, friendly and furious (in a good way - furiously working to get me the best deal). I will send you all my referrals and I will come back again. Sanam is great at closing. Thank you.
Travis Powell
Easiest mortgage experience ever
Easiest mortgage experience ever, I highly recommend this company.
Gary Bramble
Personable Help me to understand and they…
Help me to understand and they explained the process for me. When ever they needed another part they helped me through it.
LRS
Fantastic service
Would highly recommend Better to anyone. Great rates, everyone we interacted with from origination to closing was knowledgeable, lightning fast and easy to reach. In particular, our originator, Steve Woo, was accessible nights, weekends, early morning by phone, text or email. I really appreciate the user friendly online tool, the Rate table that allowed us to make the best decision for ourselves at our own pace and the constant communication and automated messages leading us through the whole process.
Elly W Rudolph
I have several rentals and it makes…
I have several rentals and it makes things more complicated. Everybody is patient to get it close.
Akhilesh Dhanani
Seamless and Stress-Free Home Buying Experience!
I recently closed on my home with Better Mortgage, and the entire process was smooth and stress-free. The team was incredibly professional, always available to answer my questions, and kept me informed every step of the process. Their rates were very competitive, and they went above and beyond to ensure a timely closing even after withdrawing my application two times due to delay in closing from seller. I couldn’t have asked for a better experience and would highly recommend Better Mortgage to anyone looking for a reliable and supportive mortgage team.
Andre
Better, but is simply the BEST
My new grateful slogan: “Better is not only Better, but is simply the BEST🌹” Not copyrighted, so feel free to use or pass along😁
Vlada Popsui and Marshall
Dyllon at Better was truly amazing
Dyllon at Better was truly amazing. Our experience was very easy, smooth and most of all the process with Better including their overall service was far superior to any other company we have worked with. They have better portals and technology. Lastly, they will educate you and help you make the right decision for your specific need. We had a great experience and I’m sure you will as well. The Dyllon!
vinh tran
I have a pleasant experience working with Dyllon Bobo
I have a pleasant working with Dyllon Bobo. I was hesitant at first using Better since it is all through portal, and I am concerned with how easy to get in touch the rep. After talking Dyllon, he put my mind at ease. He is very attentive and very easy to talk to . He makes time to answer all your questions and address your concern. I think this is very crucial since you are making the biggest purchase of your life. He explained in details all steps throughout the process with no surprise. I am definitely recommend Dyllon.
Stephanie D
Wonderful communication and rapid…
Wonderful communication and rapid responses. Also Better team Lisa and Thomas have followed up with agents, insurance, and others to help me close out critical tasks. We are closing in record time thanks to the fabulous Better team. Not to mention. Better gave is a competitive rate.
Lynn Olson
Easy!
I like how everything is easily done online, but you still have a "team" to work with in case you have questions. Lisa J. and Bradley A. were my team and absolutely wonderful to work. They checked in, followed up, and kept me on task. If I needed to speak to them it was easy to schedule a call. Great company to work with and caring employees.
Pedro Guillen
Kody Powell from Better Mortgage is Amazing!
Kody Powell is amazing! We had a lot of question around our refinance and he was able to answer every question with detail and clarity. Purchasing a home or refinancing can be stressful but I am glad that I have been working with Better on 3 different loans now and they never disappoint. I bought 2 homes and am now refinancing another with Better because they are so transparent and Kody is a prime example of that. Thank you so much for your help!
Theodore Ocampo
The whole process was made easy…
The whole process was made easy especially by the reps.
Lisa Heller
The entire process was so user-friendly…
The entire process was so user-friendly especially the online portal for uploading all necessary documents. My team Vugar Mishiyev and Alexa Fallon were excellent and always provided immediate assistance and results. They never over promised and always delivered. I was continuously updated daily which made the process smooth and I was able to close early. I will work with Better Mortgage again in the future. A very professional experience.
william fieldbinder
Thanks for making it happen
Thanks for making it happen
Lucas Donnelley
So fast and easy!
So fast and easy!
Ms. V
My Loan Consultant James G was AMAZING…
My Loan Consultant James G was AMAZING 🤩. James made the process so easy and communicated with me every step of the way which kept me in the loop as to what was happening. James responded to all my questions immediately and was very helpful with the loan process. Thanks James
Dorothy A Bethel
I recomend Better morgage because they…
I recomend Better morgage because they were very patient with me, and helped me Navigate the mortgage process while making me feel like a person and not just a number! The many online tips and tutorials were very helpful breaking down things I didn't understand! I'm now a happy homeowner!
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