Better Review
Find a customized quote easily
Reviews 1737 
Maurine Simpson
A Pleasurable Experience
Working with Better Mortgage was a positive experience. I have no complaints with the process as they were extremely efficient and thorough in their duties. They were always prompt in their responses and funded my loan in a timely manner. You will not be disappointed if you use them to accomplish your needs.
Sergio
Five-$tars
Everything about the process was straightforward. From the beginning when I first spoke to my loan consultant (Kody Powell) he explained everything really well , he asked exactly what I wanted and he kept in touch with me throughout the process . Every time I had a question or I needed to talk to him he answered, which is very nice. Brieauna Williams my coordinator was a pleasure to work with, she made it all so simple, every time that I needed to talk to her she answered my phone calls. She kept me well informed throughout the process and let me know what to expect next. I have to honestly say that working with this team and with Better Mortage I would definitely recommend them to my friends and family and to whoever needs refinancing or home loans. This was my second loan on my home. I was amazed at how fast and smooth everything went. Thank you all , you’re the best.
Anonymous
Great lending staff Myra and Kamaria
Great lending staff Myra and Kamaria - very detailed and had lots of patience to answer my questions.
Chao Lu
The staff are friendly in handle my…
The staff are friendly in handle my case, and the process is quick and Efficient.
WPC
easy process
easy process, friendly and helpful.underwriters grouped questions and required docs for the most part, not many surprises
Corey Holt
Quick and painless
The Better team made our whole home buying process extremely quick and painless.
j. campos
Julie and Kody walked me through…
Julie and Kody walked me through something I was very unfamiliar with, and because of their patience and diligence, I’m able to do what I’ve always wanted to.. start a company. After covid, everyone can agree that attaining capital is not easy, and I ran into many scams before finding better. I already had the money, I just didn’t know how to access it. They made my dreams come true, let them do it for you as well.
Michael Aziz
Best I worked with and here is why
Better is super upfront with all cost, no sales man tactics which most lenders use. All done online. Always answered all my questions. V easy to work with and no loan fees. Highly recommend
Daniel A
This was a very good experience
This was a very good experience. My wife and I have complex finances (a mix of W2, 1099, S Corp, and K-1). Better’s underwriting staff were very organized and good at sifting through all of that to help us get a loan. Also, the rate was better than anyone else we shopped around for.
Charlie Huang
Very good communication by email
Very good communication by email, text, and phone. It was easy to get updates and instructions throughout the process.
JES
Great customer service at all levels
Great customer service at all levels. They were on top of everything and frequent contact by phone ensured everything was taken care of with minimal hassle. Best mortgage experience
Steve
HELOC experience …
We did a HELOC to take care of some additions we wanted to make to our new house. The process was super efficient and they were transparent in their visibility into current status, next steps, and any additional info they needed. The entire thing took a couple of days to get approved (and I found them on a Friday), about a week to get the appraisal, and then we closed early the next week. The HELOC is a great product and gives us the flexibility to use only what we need and keep it open for future projects. You don’t run into lending products like theirs very often. Great company!
firsttimehomebuyer
Excellent technology driven swift and detailed processing
Excellent technology driven swift and detailed processing by the lender with competitive rates.
Craig
Julia Lux is the best!
Julia Lux is the best! She is most professional and made the experience as her communication Skills are superb! The California crew, however, not so much.
Joe H
Best Mortgage Experience I've Had
Fantastic website, easy-to-contact live people, everything spelled out in black-and-white, reasonable refinance costs, lightning-fast turnaround. I've been through at least a dozen different mortgage processes, and this was hands-down the best.
George LaPoint
The entire process was extremely easy
The entire process was extremely easy. From your smart phone you are able to complete tasks in order to upload everything necessary and complete all forms and signatures. The better mortgage team was very helpful and kept me updated and informed. It took about two weeks from start to completion.
Tammie Clark
Super friendly
Super friendly! Everyone made the HELOC process a breath of fresh air!
Jose
The best loan officer!
I had a fantastic experience working with Jamie Ohlsen as my loan officer. Jamie went above and beyond to ensure I received the best possible mortgage rate. She was always available to answer my questions and made a genuine effort to take care of all my needs throughout the process. Her dedication and expertise made a significant difference, and I highly recommend her to anyone in need of mortgage assistance.
Naga
Better helped me getting better rate…
Better helped me getting better rate than computers and closing on time. Fully online service and no hassle process. Thank you.
Jingyi Li
100% Would recommend
The rates at better were excellent and the lack of origination fees was a no brainer. We had a terrific experience and closed in 3 weeks! I enjoyed using the tech forward website which kept documents and tasks very organized. I would absolutely use better again
waiting
where are you loan officer...went awol or something?
While initially there were a lot of phone calls from this company to secure our loan and get us as customers...once our rate locked no phone call, no call backs....the loan officer who called me 3 times a day is gone...she never answers the phone or calls back even after scheduling a call with her though their website. So only respite is to call their customer service directly everytime
Kristen Smith
I have refinance twice with better and…
I have refinance twice with better and it’s been a 10/10 both times. Wonderful company with great rates.
Trent
Extraordinarily Positive Experience
We decided to give Better.com a chance after a brief web search as we needed to secure a lender (aggregator) that could work efficiently for us as our home buying plans would almost certainly be done while on a 5,000 mile journey. We began my placing a call and explaining our situation and needs. In less than 15 minutes, we had established an account and were able to generate the much needed “Loan Approval Letter” that would spearhead our efforts to secure and close on a home. That was mid May. After unsuccessfully bidding on one particular home, we found another better home on June 17. This was the day we reached back out to our loan manager to alert him that a contract may be imminent. Today is July 22 AND WE JUST CLOSED!!! To our delight, this entire process, including ordering and executing the appraisal and home inspection as well as processing all the paperwork required by underwriting, took basically ONE MONTH!!! This is unheard of speed and efficiency. We have nothing but the highest of praise for Justin No and Izaak Kasimov for their roles in making this happen. The entire experience exuded professionalism and military precision and efficiency. Fans for life!
Vien L.
Refi- loan
Robert L. ( Loan Officer) and Brieauna W. (Senior Processor) got things done quickly and I was able to close and got funded within 30 days! Super happy with the job that they did. Robert was always available to answer questions and provided guidance through out the process. Brieauna was very professional and kept us updated during the process. Better.com ‘s portal was extremely efficient and easy to navigate to upload required documents.
Shibu Sleeba
Quick and stress-free loan process
The loan processing was fully digitized and the interface easy to use. The team was super efficient and provided updates every step of the way. Closed loan in 8 business days and the funds were accessible in 2 business days. I was very pleased with the service.
Steven K.
Great expereince
The team, from the Loan Officer to the Processor, was great. They were timely and knowledgeable. The process went well and closed as expected. The rates and fees were good as well. I will recommend Better to others.
Ajit Kumar
Awesome experience
Awesome experience. Very streamlined process and no hidden charges. I will definitely recommend Better mortgage to my friends and family.
Brian
Efficient and pain free
very good and efficient customer service. easy to use Task dashboard. responsive customer support.
Shatee Slack
We needed to take out a Heloc loan to…
We needed to take out a Heloc loan to remodel our home and we were nervous about the process. Better Mortgage helped us through the process and were quick to fund. Our loan coordinator Chris Kmec was amazing and reached out to us when we had any questions and to update us on the status of the loan. Would definitely recommend Better Mortgage for your loan needs.
Dariel Milagros
Best Loan Processing Experience Ever!
Rosa Simmons at Better Mortgage made my loan process incredibly smooth and stress-free. Her professionalism, expertise, and dedication were evident every step of the way. She was always available for me. She answered all my questions promptly and ensured I got the best terms. I highly recommend Rosa to anyone seeking excellent loan services. Thank you for your outstanding support!
Dan C
Bryan Unkle - Great
Bryan was fantastic! He communicated the entire way, made me feel comfortable with the docs I needed to submit. Just an all around easy experience, with a great dude steering the wheel.
Eduardo Hernandez
From the beginning of the process…
From the beginning of the process Jackie was great, and he informed me of the full process. Julie was incredible and kept me informed the entire way. As for the entire experience and everyone I spoke with, I would highly recommend Better Mortgage. During my closing, the notary was great and explained everything. Overall the experience was fenominal. Thank you all
Lfbatch
Overall Very Pleased
Overall very pleased with my experience. Great communication, prompt responses to my questions, and a transparent list of tasks remaining to close the loan. Mortgage rate was excellent too. However, my only complaint was that I requested a float down well in advance because rates had dropped but was told suddenly that it was 'too late' in the application process to make any adjustments after they continued processing my loan anyway. But again the original rate was great. I would not hesitate to use Better again or recommend them to anyone.
Tj
Thank you Jamie!
Thank you Jamie and Courtney!
prithvi Noojibail
The whole team was absolutely great and…
The whole team was absolutely great and easy to work with.
Richard Hamilton
Better is Best
The folks at Better lived up to their name. They were always helpful. They made the process seamless.
Michael M.
The entire lifecycle of my loan…
The entire lifecycle of my loan application from start to finish was seamless. Sanam and Sam K were great to work with!
Willie Green III
Quick and Easy Process but be an Informed Consumer
The staff at all levels were highly professional and knowledgeable about the company's products. The process seemed quick (30-45 days). However, the application seemed to require considerable amount of repetitive data entry on my part as a consumer.
Chris
Great Loan Officer, other parts less so
Working with Bryan was great, but other parts of the process didn't go as smoothly
RENEE
Everything went extremely smooth
Everything went extremely smooth. They had all the technology that I was able to show my equity in my home and upload all of my home photos to which helped us avoid an appraisal. The people working on my application, underwriting and closing were extremely responsive and helpful!
Fernando Contreras jr
The way in which they were able to…
The way in which they were able to execute my needs in the timely manner. Thank you for your hard work.
Chris
Great customer service
My loan processing coordinator, Sanam Parwani, was extremely helpful and available when I needed help throughout my entire process. I think Better’s task system can be improved (it gave a few non-actionable feedback when submitting documentation), but the humans in front of the software (including Justin No) made up for the experience
prithvi Noojibail
Sanam Parwani has been absolutely great…
Sanam Parwani has been absolutely great to work with. She is extremely diligent, responsive and has great customer service. I highly encourage to work with her as she makes the process easy.
Gabriel L
Switched to Better only two weeks…
Switched to Better only two weeks before closing and we were able to close on time! Better gave me the best rate of the market. Sanam Parwani with her team did an astonishing job, they were working with me everyday to make sure everything was in place. I’ll definitely work with them in the future!
Yasemin Aksoy
Great experience: Second time using Better
This is my second loan through Better.com. I was fortunate enough to be assigned to Kamaria who was so pleasant to deal with over the phone, but also was incredibly compassionate and understanding. The process of purchasing a home is stressful and I felt like Kamaria really made me confident that everything is in good hands and will be taken care of quickly. She has consistently been super fast and professional. I really have enjoyed working with everyone at Better Mortgage, and Kamaria was just icing on the cake. Thank you to everyone who has been working with me.
Jeffery Thomas
Bryan was great
Bryan was great, very personable and responsive. There was a hiccup with some of my debts not having the correct balances, but he helped me straighten it out in time for my closing.
Anita
This was one of the most simple and…
This was one of the most simple and straight forward processes. I have ever completed. Every step was easy to understand and implement. The staff were professional and courteous helping throughout the process.
Mike
The best loan experience I’ve ever had…
The best loan experience I’ve ever had in my life ! So easy to work with and lightning fast I would never even think of using anyone else besides better.com. 10,000 star experience…
Hortencia Ramos
Better Mortgage got it done on time!
I was shopping around and what made a difference in my selection was the communication since the initial contact with Adrian, LO, there was a lot of explanations, follow up and communication. It continued with Michael. I was under a time constraints to get to clear to close and Michael made it happen! I made sure I played my part with anything needed and He was very diligent and we communicated the whole time. Great experience!
Richard Williams
Kasey and Bryan - a formidable team…
Kasey and Bryan were a formidable team and made the process an easy one. Simply put, they were the best loan team I have ever worked with. Amazing!
priscille
Seamless, efficient, and effective
The process was seamless and user friendly from start to finish. Everyone I engaged with was responsive and informative.
MonicaAB
Excellent team from day one
From Day one working with Better was very pleasant. Chris has been very helpful throughout the process and was on top of things and answering all my questions. I was very happy working with him.
David
I thought they did a good job of making…
I thought they did a good job of making the document collection and review process as painless as possible.
Christina Flores
Better is an understatement
I had 2 main representatives who remained constant with communication and updates. Alex and Chantel were a dream to work with. I prefer written exchanges, and they were more than accommodating with emails and texts. When I didn't respond in time, they would follow up with calls. The website is so ideal for managing the loan process. Rates are visible to you with all the possible dollar amounts. I changed the rate that caused my payment to go higher, and Alex called me right away to confirm I meant to do that. Uploading docs was easy and they are reviewed promptly, with notes added for any updates needed. They have tasks that prompt what to work on next, and follow up emails for items not completed. I wish all transactions were streamlined like Better Mortgage.
Theresa Martinson
It was ok
It was all done via email and over the phone except the closing. I didn't like that when checking the box to have a credit card paid off they would send you a paper check you have to mail in. That would have been a nice thing to know at the time, how it would be paid. I would not have checked the box. I didn't like that I had to pay $550 for an appraisal that I didn't need and it wasn't refunded until a month later and now I have a credit on my credit card account. I paid for the appraisal on May 27th and it was refunded on June 25th. The timing of these events weren't good and information was lost in translation on these points. I even asked about the appraisal with Tim over the phone and he told me it would be refunded since it wasn't needed. Why it had to wait a month, I don't understand.
Sandeep
Happy customer
Quick quote & informed process, reliable associates, fast closure
Sivakumaran Kuppuswamy
Quick turn around and all digital
All the requirements are thru website and easy to complete the tasks assigned to me. Also getting personal update from Bryan was very useful.
Brian Wesley
I was really impressed with the…Professionalism
I was really impressed with the professionalism of the Better staff. They kept me up-to-date on the status of my loan and we’re clear about areas that I needed to complete. It was one of the best experiences I’ve had and I’ve done more than a few refinances.
Shelly
Excellent customer service !
Excellent customer service !
DENNIS N
Becuse of Alexa I experienced minimal anxiety over my loan application.
Alexa constantly kept me updated on the progress of my loan application, she answered and explained all of my questions. She continually responded quickly to my emails and texts.
Kevin Burns
Kamaria and the whole team at
Kamaria and the whole team at Better has made the refi process so incredibly easy - I can’t say enough good things about her, or about Better. This honestly is just a better way to get a mortgage!
Johnny Cruz
Very responsive and communicative !
Very responsive and communicative !
Lindsay Wieczorek
Eric Mclaughlin and Kamaria Rucker are rockstars!!
Eric Mclaughlin, coordinator Kamaria Rucker and everyone else I worked with at Better Mortgage have been absolutely amazing from start to finish. Eric took the time to break down the loan estimate, educated me on how to compare rates and always texted and called back when he said he would. I actually started out using a local mortgage broker who would match Eric’s rate but switched because of the top notch customer service I received by Eric. When our inspection report was less than satisfactory and we chose not to go through with the purchase, Kamaria was very helpful and understanding of the situation. She also followed up through text and email and helped me cancel my upcoming appraisal and refund my money. I was hesitant to use an online lender but after the experience I received by your Eric, Kamaria and your team, I will be calling Eric when we go under contract on another property. Thank you for actually living up to your name.
Johana Magallanes
Reliable
Reliable , and strong team behind you to make it happen.
F. Jiang
Best refinance experience
I had great experience with Better Mortgage when I refinance my home mortgage in April. I mostly worked with the loan coordinator Kamaria and she was so knowledgeable and kind. My loan application was a little complicated because it involved my investment property but Kamaria took care of it. I was really impressed. She is by far the best loan coordinator that I have worked with. BTW, I also liked the online based application process offered by Better Mortgage.
Nery Fins
Bryan was excellent- upfront
Bryan was excellent- upfront, no hidden fees. Highly recommend!
Natallia Parsons
Repeat happy client
I am am repeat client and will be back again! I absolutely love the portal. Everything is digital but with quick communication from loan consultants when digital path has a hick up. I feel I was very well taken care of by Better. They closed my loan in 18 days!
Richard Williams
Dear Dania and Mike,
Dear Dania and Mike, My wife and I had the distinct pleasure to work with both Kasey and Bryan on closing two HELOC loans over the past few months. Their professionalism, communication and unwavering commitment to help us close were tremendous and deserve some real recognition. When underwriting came back with numerous questions and tasks, Bryan and Kasey, were such good advocates that it made the process easy. They returned EVERY call and then some just to check on us and make sure we, as customers, were satisfied with the process. Kasey then did his magic to ensure that we received the maximum funds to help us achieve our goals. They were an incredible team! We felt blessed to have such fine people on our side. Please thank them for us and we hope to use your company again should the need arise. We don’t believe that there are BETTER people out there to deliver such outstanding service with true professionals. Warmest personal regards and blessings, Rich and Teresa Williams
Mathew Shutter
Very smooth loan process
Very smooth loan process
Brian Wesley
Bryan was very helpful
Bryan was very helpful. He constantly kept us updated on the status of our loan. He immediately responded to our questions. Bryan was also very clear about the necessary documents and the loan process.
Nery Fins
Brian was excellent
Brian was excellent! Everything he said stayed that way. No hidden fees or gimmicks. Highly recommend him and Better!
Dave
Better Mortgage - Easy to work with!
The app makes it easy to organize and share all the required docs and it is supplemented by a knowledgeable and responsive team of loan experts to answer any questions. Easy process!
Michael Alleyne
Rosa and Elliott were excellent with helping us navigate the process
As first time homebuyers, we were (initially) very intimidated by the process of underwriting. There are a lot of document and information requests thrown your way, and it can at times feel like you're being perceived as "guilty" and are being challenged by the underwriters to prove your innocence. Rosa Simmons (loan coordinator) and Elliott Reiss (loan consultant) held our hands throughout this process however and made us a lot more comfortable. As we approached closing, we felt like they were on our side and had a genuine interest in getting across the finish line.
Tai W.
Kody and Chris Are Stellar
My loan team was communicative, flexible and knowledgeable. They explained the process to me thoroughly and gave me options for roadblocks we encountered. I’d definitely use them again if I need to refinance or buy my forever home.
jason finn
Smooth process
Smooth process
Bess
Communication was great
Communication. That is what makes it great! Never had to wait for a response or decisions.
NKS
Smooth process
Smooth process, no issues from start to finish.
Willie Pugh
The experience from the start was A+
The experience from the start was very informative and very knowledgeable people in Lisa and Robert. Vey prompt and technically sound in knowing their job.
Anthony Jaramillo
Home Equity line of credit process
It’s such an easy and seamless process going through better. It’s a great online experience.
David H.
This is my second mortgage with Better
This is my second mortgage with Better. They are easy to work with, have competitive rates and very helpful with the process.
Mike
Better.com is the best mortgage company…
Better.com is the best mortgage company on this planet, easy to work with, very knowledgeable and great communication throughout the entire process. I wouldn’t ever try using any other mortgage company. Thank you Adam
Neil M
Good experience until the closing day.
Jamie has been an excellent support throughout the house closing process. The rates at Better.com are more competitive than average market rate. The underwriting process at Better is more thorough than I have ever seen. That can be good for you but it can also act against you as they go into the tiniest details that won’t really affect your application, which could delay the day you have been dreaming about. Overall, it’s a good experience but be prepared as the underwriting process can be frustrating.
Kam
Smooth experience!
Smooth experience for our first home purchase. Their rates were significantly lower than competitors and their fees were in line with others. The team we had (Drew and Andre) were responsive and knowledgeable and helped us throughout the process. Working with their website was also a better experience than other lender websites, pretty streamlined experience. If you're not comfortable working with the tech and rather do it the old fashioned way, they might not be for you.
Dominic C Vinci
Melanie was responsive
Melanie was responsive, knowledgeable and helpful in getting the loan closed without any hysteria prior to closing. Jake followed through and made good on the lower rate. Easy to get in touch with and responsive.
Todd Reed
Very easy and fast.
Very easy and fast.
RN
Informed and no pressure
I felt informed along the way and they spent ample time answering my many questions. I never felt rushed or pressured!
Paul Ward
Minimal closing costs, easy task-oriented interface
The whole process went very smoothly and closing costs were really reasonable and less than with traditional banks. Checking the dashboard every day to keep on top of assigned tasks made it easy to ensure all information needed was supplied and didn’t feel like one huge ask all at once.
Mahesh
It was great to work with Better…
It was great to work with Better mortgage and Jamie Ohlsen was our loan originator. I felt the process was very transparent and option to look at rates/points and select the best option that works for you using the website adds to the smooth process. I also liked the feature of being able to generate loan estimate in just 1 click on website and ability to do that each time for various rate-points combination allowed me to compare all options in terms of cash to close. Overall the rates and price point was very competitive in the market.
JoeF
Excellent company
We've used Better for both a refi and a home purchase. Excellent company, very competitive rates, great communication and service throughout. Highly recommend.
Megan S
Great experience from Lisa
Lisa was beyond helpful during my Better experience. She was quick to respond via email and both over the phone. She provided insightful information and answered all of my questions thoroughly and correctly. I would happily use Better again due to my experience with her.
Randall
Better Mortgage was fantastic!
Better Mortgage was fantastic! They exceeded all my expectations. I used Better for a HELOC, and the process was quick and intuitive. There were a lot of documents to upload, sign, and confirm. It very easy to download and upload documents. Bryan Unkle and his team were great, and I closed my loan in a little over a week. Highly recommend Better.com for your mortgage needs!
Top Home Loans
Quicken Loans
Read review
LendingTree
Read review
AmeriSave
Read review
Veterans United
Read review
Rocket Mortgage
Read review