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Reviews 1625 
David
Best Rates…Very easy & transparent…
Best Rates…Very easy & transparent process, with Excellent Service.
Ali
JAMIE OHLSEN
Jaime and the team were very helpful throughout the process. We managed to close in three weeks!
Kelly Kelly
Quick and easy
Quick and easy. I did everything online, except the loan signing. Service was prompt, personable, and professional. It took just 3 weeks for the money to show up on my account.
Mark Pearlstein
Easy to use online systems with daily…
Easy to use online systems with daily updates and clear instructions on actions needed. Fast and attentive response times
Shalini Kusuru
Better Mortgage made my American Dream…
Better Mortgage made my American Dream come true!!! It was quick and easy process going through each anf every step and highly recommended them.
MG
The whole process is online
The whole process is online, which is great. The site is super clean and easy to use with a dashboard that outlines outstanding tasks and where you're at in the process. My mortgage rep was very responsive and spent time answering all my questions. Overall a very fast, easy experience.
Kyle
Turnaround times were quick
Turnaround times were quick, and handling tasks electronically was very convenient. The Better team was helpful throughout the process.
Edward Dreman
Excellent customer service
Excellent customer service. Representatives were very responsive and helpful in explaining all the steps involved with the mortgage process. Best mortgage experience I've had. Really appreciated being able to monitor the process all the way through.
nora
awesome and easy to use
Jaime was awesome! Better was easy, there was great communication, and an easy simple close
Jeff
Great first experience with Mortgage
Had a great experience with my first every mortgage with Better. Jamie O and Chantel C made the experience streamlined and efficient at every turn. Would highly recommend using them for any mortgage needs!
Virginia F.
Jamie Ohlsen & her team were great!
Jamie Ohlsen & her team were great! Solid communication & they were even able to accommodate the buyer's request for an expedited close date! Would definitely recommend & welcome the opportunity to work with them again!
Virginia F.
Jamie Ohlsen was fantastic
Jamie Ohlsen was fantastic. She was super responsive, always available when we needed something. When we decided to put a down payment on a house she called the sellers agent and assured them that we would be great buyers. That made all the difference in getting the house, if not for that we would’ve missed out because there was a competing offer that was higher than ours.
Tze Yep
Better Mortgage messed up my 1st loan…
Better Mortgage messed up my 1st loan application. I was preapproved, but then they denied my loan on the last day of the financial contingency. I already had everything ready to go, utilities set up, furniture and appliances scheduled to ship. And I had to cancel all that. They should never had let me go that far and denied my loan at the end. It let down so many parties. I asked them how much I could qualify if I could not qualify for the original amount. They had me filled out a 2nd application. On the 2nd application, they verified that I should have qualified for the original loan amount. So I had to go through the process all over again. This time the seller didn't trust me because I canceled the contract on the last day of the financial contingency. I had to put down non-refundable deposit for the seller to sell me the house. Anyway, they did approve the same loan on my 2nd application. I was able to buy the house eventually. But due to the mistake they made on my first loan application, I now have a higher interest rate (because mortgage rates have gone up since then), and I spent so much time on canceling all the deliveries and getting refunds on them. If you want to use Better Mortgage, make sure they fully qualify you very early in the process.
Happy Customers
Better is the Best!
This is my second experience with Better and I think they are just the best! The entire process is so easy and Brian Popp was extremely helpful from the very beginning of the process. He answered all my questions and was very responsive and professional. I can honestly say that I was not a bit stressed out during the entire mortgage process and this is the first time I can ever say that. I also want to commend Chantel Childrey for guiding me through the process and always be available when I had questions. Thank you Better and crew for helping us with our home buying process. We couldn't be happier with you all!
Emely Garcia
Eric made my experience extremely…
Eric made my experience extremely seamless! Home purchasing wouldn’t have been as easily attainable without him. I recommend everyone to connect with Eric and better.
John D Wilson
Low cost, process efficiency, but terrible at correcting errors
Two major pros: - Significant $avings compared to alternatives - Online process was *usually* well organized One significant con: - When there were relatively minor problems, the process for correcting them was obscure at best. For example, we decided to opt-out of owners' title insurance, but in spite of many reminders, that wasn't corrected until 4 pm on the day before closing. There were at least three other similar disconnects. It seems like in the name of efficiency, Better doesn't empower the point of contact to fix problems directly.
Robert
Fantastic Experience All Around
The whole experience, from beginning to end, was quick, efficient and effortless. I had been looking for refinance options for 6 months before working with Better. Each other company was charging exorbitant closing fees, and made the process of submitting documentation miserable. The last one had terrible communication that just felt like I was getting the run around and being taken advantage of. Then came Better. From the start, everything was transparent and easy. Took a little over one month to complete my refi from start to finish, and ended up saving a ton of money over the other companies. I would highly recommend anybody interested in a home loan or refi, start with Better and save yourself the time and energy.
Stephen
Better is Best!!
Super Simple process Saves Thousands in Closing Costs $2K Bonus from AMEX didn’t Hurt! Michael Tadlock and Ravon were Very Professional Will use Better Again!! Steve Miles AZ
Adeola F ELEGBEDE
Derek and Chantel were amazing
Derek and Chantel were amazing. From empathy to full understanding of the entire process, they were able to guide me throughout the journey. Thank you Better.
Jeff D
Good rates
Good rates, low fees. I really like the ability to play with terms/points on my own time rather than in a broker's office. The process is entirely online / remote - which I prefer, but isn't for everybody. No issues closing on time. There were a couple minor hiccups along the way that a more high-touch approach might have avoided, but I'll trade a little vigilance for the lower fees any day.
Srinivas Jagarlamudi
Smooth transaction from beginning.
Smooth transaction from beginning.. my loan officer was always on top of communication
Jhamar H.
Better is the future of buying homes.
Overall working with Better was a great experience. Getting a pre-approval letter is real fast. Some things to consider when working with Better, make sure you have access to your whole financial situation. Things that can at can delay and ruining your experience if you work sales and make commission, if you receive RSU (restricted stock units) from an employer. One issue I had was I did not attached my checking account as an asset and there was not an easy way to fix that. In all it was a great experience and we were able to close on the date promised. I would use Better again.
Connie Holcombe
What a great experience
What a great experience! Brian was available any time of the day, the response time was super fast, he explained all steps of the process. I would definitely use better.com in the future
Marc Beck
The communication was great and the…
The communication was great and the process of completing everything online was straightforward. I checked with several other companies and Better gave me the best rate and pricing.
Tracy Turnblad
Attentive and helpful team, extremely smooth closing process
Simple, quick and easy to go through the whole process, and as smooth of a closing you could hope for on a new home purchase. The whole team was responsive, attentive and on top of the ball every step of the way. Not to mention their interest rates were far superior than 5 other lenders I got loan estimates from. I wouldn’t hesitate to recommend or use Better Mortgage in the future.
Sreenivas Kosaraju
Streamlined process and excellent fast…
Streamlined process and excellent fast responses by the folks involved. Simple clear cut instructions then crazy under writer demands. Good competitive pricing and value with fast closing. I am so happy - looking to buy BETR stock also.
Mael & Lisa Hernandez
Better.com is easy to work with
This is the second time we have worked with Better.com for our mortgage. Both times they made the process easy. They responded quickly to any questions we had, which helped keep the process moving forward. We highly recommend Better.com
Mukesh Chhatani
Best experience ever
Best experience ever, better.com helped on close on a house within 3 weeks , overall process was easy and well defined , we got the final approval from sellers on 12/12 and our closing was done successfully on 12/22 , we locked down the rate on 11/30 , during this period mortgage rates went down , so even though i had locked the rates better.com helped me reduce the rate based on market conditions, going forward better.com would be my first choice for any mortgage needs
Ashley Bay
Great experience
I had a seamless loan process and was very impressed with the professionalism of everyone at Better. I liked the digital experience but appreciated how hands on the team was to support me throughout the process. I recommend Better and will happily use them in the future.
Krishna Kumar
Better place for Better Loans
Better place for Better Loans ! Thanks Ashley & Andre helping us with affordable pricings
Rick Stein
My team was excellent and very…
My team was excellent and very proactive guiding me through the process Although bombarded me with requests they were always there for a quick response to any of my questions and got me to the finish line on time
David
The team was professional and…
The team was professional and knowledgeable. They were very helpful every step thru the process. I would recommend better.
Liz Dente
Excellent service
Excellent process. Better was truly a better way to apply for and process a mortgage. Everyone was professional and very responsive and we were able to close in record time due to the expertise of our loan office and the diligence of the entire team. We have bought many properties and this experience with Better was the very best ever.
Saurabh
Thanks to Tony and better mortgage team…
Thanks to Tony and better mortgage team !!
Dee Kirk
Amazing service
Javik and the team have been Amazing. We had some issues, out of our control, they really helped us thorough the whole process. I would highly recommend to everyone .
Joydeep Sadhu
I was amazed at the fast pace
I was amazed at the fast pace. The entire process was very smooth. Rates are great and competitive. Funding was done on time!
Hemanth Kumar Gattu
Process was smooth and easy
Process was smooth and easy and they are always there to help on any kind of questions or issues. Also they helped me give better rate compared to the current market rates.
Danie Cowden
Great experience
Everyone was nice and helpful. They made the process less intimidating. I really like the tasks system they use to submit documents. It made the process feel more streamlined.
Steve
Well Done!
The process was very systematic and clear. Also the staff was very knowledgeable and helpful. Particularly my Loan Consultant Katie DiRosa. My only comment would be to have better control over the automated processes for people who don't need certain things. For example I already had an a completed appraisal before applying which turned out to be a bit difficult to use with the automation.
Hal Miller
Fast and efficient
I applied to Better mortgage on a Monday and by the following Tuesday the money was in our bank account. That's what I call fast and efficient. Thanks Better mortgage!
Michelle Martin
Better -- Should be BEST!
My experience with Better Mortgage was exceptional. The Better team was not only helpful and informative but also incredibly responsive. They made the complex process of securing a home loan less stressful. The online portal they provided was user-friendly and kept me on track at every step. I always knew what to do next, and it greatly reduced the stress of the mortgage application process. Better Mortgage offers a top-notch lending experience. If you're looking for a hassle-free home loan, I highly recommend them.
JRock
Task driven website experience is very…
Task driven website experience is very helpful with getting needed materials submitted in a timely fashion.
Vlad Sho
Great rate and support from the team
Great rate and support from the team. Made it easy with step by step instructions. Online portal helped along too.
Geraldo E Velez Irizarry
Awesome Experience
Great customer service and help me through all the process nicely.
Chris
Better saved my home buying process!
Better saved my home buying process! I had originally been working with another lender when making offers on homes and eventually had one accepted before the previous lender started giving me issues. With an offer accepted and a closing date already scheduled, I sought out help with Better. Everyone I worked with at Better was fantastic (especially Kody Powell and Luke Holden) and helped me get approved and everything squared away in time to have a closing on a very quick turnaround. I could not be happier with my experience. If it wasn't for Better, I would not be a homeowner right now.
geelani basha
I had a great experience working with…
I had a great experience working with "Better.com". They were professional and transparent through out the process.
Christopher Clark
All the info I needed to be empowered…
All the info I needed to be empowered to make key decisions was provided digitally. I also had sufficient touch points from the coordinators to support the buying process.
B uppert
The best mortgage company I ever used
The best mortgage company I ever used. They were professional accurate and timely start to finish. It was the fastest and smoothest closing. I have ever had and I have closed many times.
Pk Finesse
this company have worked with me even…
this company have worked with me even when I was ready to give up. they kept me going..
Glyn
Five Star Review!
Everything except closing can be done online, very easy to read online instructions and exactly what documents need to be submitted, and can electronically sign. Very fast turnaround time and Brie was extremely helpful and answered all my questions and very easy to work with. I did a refi with you a few years ago and also had a great experience, thank you so much for making the whole process painless! With the rising credit card rates, it makes perfect sense to get HELOC with low interest rate.
Loukas Kasekas
I did not have to pick up the phone…
I did not have to pick up the phone once, everyone was available in a timely fashion in a digitally accessible way. No physical paper trail either!
Stephen Gentry
Closed in 17 days from accepted offer
This was the fastest mortgage process ever! Closed in 17 days from accepted offer. The pre-approval worked seamlessly, with the ability to upload all of my necessary documents from my IPhone. The team was in daily communication, reminding me of tasks needed to be reviewed. Wonderful process and experience
Toan Ha
Best loan borrowing experience-Andrew and Courtney were very professional
Andrew and Courtney were very helpful and professional. The process is quite lengthy, but dashboard tasks make it easy to complete each task. I really like the way that better.com is approaching clients. One of the best experiences in taking a loan directly from the lender. I would 100 percent recommend better.com to anyone who wants to avoid broker fees in taking the home loan.
Theophilus Chandrasekaran
Streamlined process
Streamlined process, super responsive.
Swiz Swanny
100% online, helpful staff
Great online platform, very communicative staff
D.M. Baez
An innovative lending platform that…
An innovative lending platform that WORKS ! Streamlined and efficient process that gets the paperwork stage quickly out of the way so you can get to closing and funded QUICKLY ! There were a few small hiccups with the notary/title company that sidelined the process temporarily at the end but overall they were minor and inconsequential. Brie was TERRIFIC ! We will be working with BETTER Mortgage again soon !
Alex Vvedenskiy
Effortless experience
Buying a new house seems to be a complicated deal. But with better , small tasks are quite easy to complete, and uploading any kind of documents was siper easy. Everything is done through e signing ,and you can schedule calls with the helpful Better team, thanks Maxine and Katherine for making this experience a breeze!
Salman Ali
We closed on an FHA loan in <30 days
We closed on an FHA loan in <30 days, definitely was a stressful experience but it was easy to get a hold of my team. Worked with Bryan Unkle and Alan Cruz and they were amazing.
CABESTHOME
Fastest closure and best price
I was able to close conventional loan on residential investment property within 18 days from locking the rate. I was able to complete pre-approval online.
Karen Couillard
Outstanding experience!!
I had absolutely no problems processing through my mortgage loan. KATHERINE was Amazing!!!! She is your most valuable employee. Always returned my calls, was so very patient and helpful and friendly. She knows her stuff and is efficient and through. I loved working with her. Even my realtor was impressed I wouldnt doubt if she recommends Better Mortgage to future clients. I tell everyone I know what a great experience I had with Better Mortgage.
Anton
I had a great experience with Better
I had a great experience with Better. They were quick to respond, review documents and their portal is nice and easy too. No hassles for me and closed in 30-45 days. I would recommend.
Tommy
SuperStar Lender ⭐
I used better mortage after looking at multiple different lenders and swapped from rocket mortage to better. I noticed that better was the ONLY lender that let me see the rate table and choose the one that fits me best. The tasks were completed piece by piece and were not done overwhelmingly. Throughout the entire process I was able to email Ashley or Someone from the loan department who was friendly willing & able to help me out with any concerns. We closed early, they are in California so it was awesome being able to have support after work in the eastern time zone. I even received a $2000 AMEX credit after 5 days of closing + multiple discounts on my loan. I have referred them to other friends and family. 10/10 Would HAPPILY use again.
Jayanth Shankar
Smooth and pleasant
Very smooth experience in general. Checking the calculations of various loan terms and amounts, submitting information and documents was very easy with the website. Their customer service was very quick and helpful in dealing with any trouble. Much better interest rates than I found elsewhere.
Jose Patino
Awesome experience!
We recently purchased a home and used better mortgage as our lender. The process was really smooth with minimal work on our part. We submitted the requested documents and better mortgage took care of the rest. The interest rates are fair and you can generate estimated loan documents to gauge what your closing costs will be and what you can ultimately afford. Overall I think better mortgage is beating rocket mortgage at their own game.
Justin Oser
Highly recommended!
Great service, clear explanations, quick to close - highly recommended!
George Toscano
Better is quick in response and is very…
Better is quick in response and is very professional.
Marshall Ogier
Great Experience
Overall, working with Better was easy, and the rate could not be beat. Ravon and Courtney were responsive and made sure everything was ready for closing. The only reason for 4 stars is an issue with closing costs. For some reason, when Better evaluated the property tax the day before closing, it was $2k more than the previous estimate. It would have been better if that was finalized sooner.
Ahmed Hassan
Would recommend Better to all new Buyers
The folks at Better were responsive, attentive, and extremely patient despite my nervous calls - they picked up and answered me completely every single time. Also they offered the best rates and truly try to get you the best possible terms - not just make a deal. My loan officer Adam, my coordinator Andre, and Robert who set me up initially were amazing. Truly made the loan process easy to understand and manageable, despite how stressful it can be to buy your first home.
Danish Khan
Best service
A team that really cares for you to get the best deal made everything so easy. Even now when their job is done they will be with me until I get my keys. Amazing service by all
timgnewbellsouth.net
Great experience.
Great experience in all regards. Brie Williams was extremely responsive in a surprisingly timely fashion, helpful, even in the few rough patches. I'd recommend Better to anyone who asked.
Kevin
Above and Beyond Experience
Everyone on the team bent over backwards to help us have a great experience and make us feel like we were important customers. I would highly recommend. The process was so easy and stress-free.
Staci McCullough
We could not be more satisfied with our…
We could not be more satisfied with our mortgage process. Having purchased before and sold recently, as well as working in the financial industry in the past - we know how daunting a mortgage can feel. I was impressed with the streamlined digital application and ease of use. Very quick turn around, efficient communication, great options. Would definitely recommend!
Ajay Ryerson
Efficient and a Real Money Saver!
Better was a very easy lender to work with. We were first time home buyers and found Better's online platform efficient and we definitely enjoyed the cost savings that that efficiency brought (~$10K). All the people we worked with were available whenever we needed to contact them and were able to answer all of our questions.
Fabien M.
Happy first time buyer.
I would like to thank Better Mortgage for helping us buy our first house. Kasey and Andre were very helpful during the process. We were able to close on time.
Edward Brown
My experience with Better Mortgage was…
My experience with Better Mortgage was outstanding! Their customer service was great. They answered all my questions and the loan process from opening to close went smoothly.
Eric Marcelino
The Better team = Dream Team
The Better team was exceptional all around. Always responsive and helpful throughout the entire process. Don't give yourself a headache and try anyone else like I had done prior to learning about Better. You will save yourself time and money.
Misha Franklin
Had a great mortgage experience with… John Elliott and Andre Montagne
Had a great mortgage experience with Better. My loan officer, John Elliott, was helpful, patient, and answered questions quickly. This housing market is stupid. Rates are higher than they've been for awhile, housing values are also high, and inventory is low. It took months of looking to find a place, and John was there to update rates and answer my questions through it all. I could not have had a better experience with Better - did I mention they offered the best rates and lowest fees of the 4 lenders I compared?? When my offer was accepted, Andre Montagne was added as a team member to process the loan - he was also quick to respond to questions online or on the phone - I received calls at different milestones, which was above and beyond, in my book. Thanks to the Better Team - to John and Elliott, and all of those that support the process to get the work done. I move into my new house in 2 days, and I'm so grateful this important piece of the process went as well as it did. Great job all!
Jesse Morris
Third time using better …
This is my families third time using better. The process is always easy and seemless. We did run into some issues this time and it showed how not being able to talk to the the actual underwriter is a pain. In Traditional lending I would have been able to talk to the underwriter. But overall the experience was good and will continue to use them if price is right.
Erjon G
Thank you Better Mortgage
Thank you Better Mortgage, specially Justin and Brie, we got to the finish line 5 days prior to the original closing date. I highly recommend Better Mortgage, primarily is an online lender, you submit the applications and follow/complete upcoming tasks and you will get to the finish line, support is super quick for any questions/guidance you may need!
Afonne Eze
A Better buying experience
I'm very happy that we decided to use Better mortgage when purchasing our home. The online portal was easy to use and helped us to stay informed and on track. Being able to generate an offer letter and modify it easily was very helpful. We felt comfortable that we were getting the best interest rate, and there was transparency in costs so we knew what to expect on closing day. Our Processing Expert Ashley Henry was incredibly supportive throughout the entire process and we're particularly grateful to have worked with her.
Owen Smith
Melanie Intriago was great and really…
Melanie Intriago was great and really helped moved things forward. Some things took a little longer than expected, such as the appraisal and its review. Overall great and easy experience!
Kaci Robinson
First time buyer
First time buyer - Everyone at better were so helpful, Anna, Martin & Nick were great throughout answered all my questions so quick and thorough and kept us up to date with every part off the process, beat the rate we’d been given initially first time. We’ve already recommended them to others, couldn’t fault them it’s been the most stress free process and we can’t thank them enough for securing our first mortgage for our dream house! Massive Thankyou to everyone
Tash
Highly recommend!!
Chris and Amanda were brilliant. So helpful, so efficient… our circumstances were slightly complicated yet with their advice and support, the mortgage was approved within a matter of days & they continued to be helpful right up to completion. Highly recommend!!
Bahar
Jai was brilliant from the initial…
Jai was brilliant from the initial conversation all the way to getting us an offer, absolute star who listened to everything I wanted but also gave me his expert opinion which helped me change my mind for the better, and also got us an offer within 2 days I am so impressed, my 5 star is solely based on Jai, cannot wait to use him again !! Can’t forget Ashleigh, our case manager either- she kept us updated at each point of the application; thanks for all the hard work!
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