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Reviews 1803 
Vivie
Smooth and efficient process
Smooth and efficient process. It was completed in less than two weeks (filling out info to money in the bank). I appreciated the prompt and regular communication during every step along the way.
KF
Our Better reps were incredibly efficient and proactive.
Our Better reps were incredibly responsive and basically got things done when they said they would. There were no delays, we never had to chase them down, they communicated often and proactively, answered all our questions, and were incredibly professional.
Jennifer Rau
A+ from start to finish.
Straight forward and seamless process from start to finish. Rates on par with other major lenders and the dashboard that tells you what tasks need completing is great - very user friendly. Highly recommend.
Seth A.
Vugar was amazing to work with
Vugar was amazing to work with. Super Patient(needed to be with my situation), always available and willing to talk at any hour of the day. Would recommend working with him and Better Mortgage any day of the week. He will have my business with a refi when the time is right!! 10 out of 10!!
Thomas Maurer
outstanding customer service
outstanding customer service
Joseph E Ehrich
Jeff Ko was incredibly helpful
Jeff Ko was incredibly helpful. In my previous 2 experiences with Better I never encountered a human until all decisions were made. Jeff worked hard to help me find exactly the right loan and to fix every problem that came up. There were some communication gaps toward the end after Jeff finished his part, but everything worked out.
Darren T
Make Better your first stop....
Better does an amazing job of using both digital services and human interaction to make even difficult loan requests easy. Better's portal to track, sign and submit documentation is top notch. I haven't experienced anything even close to the ease and efficiency when applying for a loan. The individuals who guided me through the process where caring, enthusiastic and capable (Thanks Inga and Jacky). Better is going to be my first stop next time I need a loan.
Gary N
The team assigned to help me were the best
The team assigned to help me was very professional, knowledgeable and always responsive to my questions. Natasha kept me moving regarding my "tasks" that I had to complete and followed up to make sure that I kept the process moving. Kody was extremely helpful and made sure that the process went smooth. I liked the on-line application process which helped me also. Thank you all!
Eric Evans
Simple process and great support team
Simple process and great support team, would highly recommend. Great company if you are self-employed as well.
Andrachelle Straka
The customer service was exceptional
The customer service was exceptional. My team was professional, timely, and helpful. This was my first time purchasing a home and the Better team made it an easy process.
Forrest Doty
Ease of use
Ease of use. Great people to work with!
Nathan Sims
Had a fantastic experience
Had a fantastic experience. I decided to go with Better over another lender recommended by my realtor. I was a little skeptical at first because the rate was significantly lower than what my original lender could offer at same cost. I had no experience buying real estate so I didn’t know with certainty what rate was possible other than to compare to the best rate I was being offered by the lenders I was comparing. I did my due diligence- looked up reviews and compared the terms and read fine print for Better. Things checked out. But I was still being encouraged by the other lenders that what Better was offering was a red flag. I was also told that because they are online to watch out. My realtor was also skeptical due to some bad stories she’s heard from other clients and probably because the lender wasn’t confident. I think she meant well, though. But I decided to take the plunge and go with Better. Chris W. Made me feel very at ease when we spoke. He was awesome to work with. I felt he really cared. He felt trustworthy and was. I had the same experience with Sanam, my coordinator. She was super responsive and caring. They both were very intelligent and great communicators. I didn’t have to worry about talking to someone who wasn’t an expert - they both were and it was apparent from the start. They were attentive and responded very fast to any emails or phone calls. Most of the time, if not every time, if they didn’t answer on first call they called back within 15-30 minutes. Just great customer service. The process from start to finish was smooth. The online portal was simple to use and nice. I liked it. This was a great experience. I’m glad I went with my gut. I’d recommend them highly to anyone who’s getting a basic mortgage and have all their financial ducks in a row. It’ll be the smoothest process ever. I’ll come back if I ever need their service.
erik tyrol
I had a great experience and no further…
I had a great experience and no further recommendations on improvement at this time.
Brett Romney
They helped me find the most money for…
They helped me find the most money for the lowest rate for my refinance. I would highly recommend Better for you money needs!
Enzo Fimognari
A company that makes you feel part of…
A company that makes you feel part of the family. Very trustworthy and professional
Brien Dieterle
Loved the task oriented website…
Loved the task oriented website interface
Peggy Soomil
Better worked for me
I have found "Better" did an excellent job in meeting my needs in securing a loan. They stay in close contact, respond quickly, and come up with good alternatives when necessary. I especially appreciated David Ivezaj and David Mac for their personalized attention to the details of my loan. They were both extremely helpful and kind on a human level.
Jerry Edgmon
Nice and productive results
Nice and productive results
Jonathan Lloyd
Great customer service that made us happy new homeowners! customer service that made us…
Expectations were met by a professional team in a tight time frame.
Damon Frugoli
Simple process/great communication
The loan process with Better.com was impressively fast, and the communication through the portal, text, and phone was excellent. I highly recommend Better for your next mortgage transaction!
William Gleason
Professional, fast and the best rate!
Riley and Elliot made our experience great. The system is fluid as long as the user provides the necessary information. The Better team is very professional and and we had peace of mind feeling they were on our side. We also got a great rate, especially considering the fluctuations.
Jorge Picazo
I refinanced less than a month
I refinanced less than a month. Loan officer very friendly and helpful throughout the process. Thank you better.
JC
Best lender experience for those who are organized
Better was unbeatable in rates, transparency and speed to closing. Their system is so well-oiled that the ball was almost always in our court for next steps! - They helped us seal the deal by closing in 20 days! The big banks all asked for at least 30-40 days. - Only one 1 of the 5 other lenders we talked to was even able to match the rate we got from Better. - The rates were available in real-time on the portal for us to check/select. Every other lender required a phone call or email to check on the latest rates. If you have all the documents you need on hand, and have educated yourself about mortgages, there's no better option than Better (also lenders like Ally that uses their platform)! Amazing experience!
Marie
Great communication and
Great communication and, competitive pricing, and quick closing
Daniel J
Professional and Friendly
Everyone we dealt with at Better was top-notch. I appreciate the constant communication, the ease of using the portal to submit documents, and the task function that let me know exactly what was needed from me. From start to finish it was obvious that the representatives were knowledgeable, responsible, and working to make the process as easy as possible for us. After dealing with a more traditional bank for my last two homes, Better was a breath of fresh air.
texman
Documentation was very easy to submit…
Documentation was very easy to submit and I was kept up to date on the status of my loan the entire time. My loan officer was fantastic!
Rose finally got approved
Better was the only Lender that approve…
Better was the only Lender that approve my 2nd home equity line of credit, very grateful for the hard working staff thank you
Jill
Very Efficient Process
Very easy to communicate via email and text. Quick replies- easy to upload docs
Don McCormick
Everything was online and rapid
Everything was online and rapid. A few glitches because our coordicator took vacation and the person to take over did not have direct access to the feed.
Robert S.
This was my second experience with…
This was my second experience with Better. I would like to see Better send a list of documents that are likely needed to complete the application in addition to tasks. I highly recommend Better.
Hunter H.
Great experience!
I had a fantastic experience working with Better! Their professionalism and attention to detail exceeded my expectations. Patrick U. and Kasey A. were both outstanding—responsive, knowledgeable, and genuinely invested in ensuring everything went smoothly. They went above and beyond to address my concerns and made the entire process stress-free. I couldn’t have asked for a better team, and I highly recommend Better to anyone looking for a lender with great staff!
Jason Parker
This closing was the easiest by far…
This closing was the easiest by far that I’ve experienced. The Better team was amazing and always on top of everything; it seemed like they were working around the clock to get me to closing as soon as possible! I was a little leery about doing this whole thing online, but their system is super-simple to navigate and provide what they are asking for. Plus, I received near-immediate feedback on just about everything. Would definitely recommend and personally use again next time.
Brandon Longo
I had a fantastic experience working…
I had a fantastic experience working with my lender as a first-time homebuyer. They were incredibly fast in responding to my questions and took the time to explain every detail of the process, making sure I fully understood each step. Their efficiency in getting everything completed quickly was impressive, and their thoroughness made me feel confident throughout the entire experience. I highly recommend them for anyone looking for a lender who is both helpful and professional!
Linda Dixon
It was quick and easy
It was quick and easy. Everyone as very helpful.
ROBIN SULLIVAN
Home Equity Loan Process
The process from applying for a home equity loan to closing was quick and easy to follow! Better's loan consultant and coordinator did a great job at staying in contact and being available for questions, too!
Prasanna Obala Bhuvanesh
Lori and Britney - super stars !
Lori and Britney's professional, speedy service with detailed and timely communication was excellent !
Fred
Staff was well trained and always…
Staff was well trained and always helpful, courteous and friendly.
KARUSH JAGGI
Ryan Dang is nailing it.
Ryan Dang is nailing it. He is on top of his game which means he is fast, friendly and furious (in a good way - furiously working to get me the best deal). I will send you all my referrals and I will come back again. Sanam is great at closing. Thank you.
Travis Powell
Easiest mortgage experience ever
Easiest mortgage experience ever, I highly recommend this company.
Gary Bramble
Personable Help me to understand and they…
Help me to understand and they explained the process for me. When ever they needed another part they helped me through it.
LRS
Fantastic service
Would highly recommend Better to anyone. Great rates, everyone we interacted with from origination to closing was knowledgeable, lightning fast and easy to reach. In particular, our originator, Steve Woo, was accessible nights, weekends, early morning by phone, text or email. I really appreciate the user friendly online tool, the Rate table that allowed us to make the best decision for ourselves at our own pace and the constant communication and automated messages leading us through the whole process.
Elly W Rudolph
I have several rentals and it makes…
I have several rentals and it makes things more complicated. Everybody is patient to get it close.
Akhilesh Dhanani
Seamless and Stress-Free Home Buying Experience!
I recently closed on my home with Better Mortgage, and the entire process was smooth and stress-free. The team was incredibly professional, always available to answer my questions, and kept me informed every step of the process. Their rates were very competitive, and they went above and beyond to ensure a timely closing even after withdrawing my application two times due to delay in closing from seller. I couldn’t have asked for a better experience and would highly recommend Better Mortgage to anyone looking for a reliable and supportive mortgage team.
Andre
Better, but is simply the BEST
My new grateful slogan: “Better is not only Better, but is simply the BEST🌹” Not copyrighted, so feel free to use or pass along😁
Vlada Popsui and Marshall
Dyllon at Better was truly amazing
Dyllon at Better was truly amazing. Our experience was very easy, smooth and most of all the process with Better including their overall service was far superior to any other company we have worked with. They have better portals and technology. Lastly, they will educate you and help you make the right decision for your specific need. We had a great experience and I’m sure you will as well. The Dyllon!
vinh tran
I have a pleasant experience working with Dyllon Bobo
I have a pleasant working with Dyllon Bobo. I was hesitant at first using Better since it is all through portal, and I am concerned with how easy to get in touch the rep. After talking Dyllon, he put my mind at ease. He is very attentive and very easy to talk to . He makes time to answer all your questions and address your concern. I think this is very crucial since you are making the biggest purchase of your life. He explained in details all steps throughout the process with no surprise. I am definitely recommend Dyllon.
Stephanie D
Wonderful communication and rapid…
Wonderful communication and rapid responses. Also Better team Lisa and Thomas have followed up with agents, insurance, and others to help me close out critical tasks. We are closing in record time thanks to the fabulous Better team. Not to mention. Better gave is a competitive rate.
Lynn Olson
Easy!
I like how everything is easily done online, but you still have a "team" to work with in case you have questions. Lisa J. and Bradley A. were my team and absolutely wonderful to work. They checked in, followed up, and kept me on task. If I needed to speak to them it was easy to schedule a call. Great company to work with and caring employees.
Pedro Guillen
Kody Powell from Better Mortgage is Amazing!
Kody Powell is amazing! We had a lot of question around our refinance and he was able to answer every question with detail and clarity. Purchasing a home or refinancing can be stressful but I am glad that I have been working with Better on 3 different loans now and they never disappoint. I bought 2 homes and am now refinancing another with Better because they are so transparent and Kody is a prime example of that. Thank you so much for your help!
Theodore Ocampo
The whole process was made easy…
The whole process was made easy especially by the reps.
Lisa Heller
The entire process was so user-friendly…
The entire process was so user-friendly especially the online portal for uploading all necessary documents. My team Vugar Mishiyev and Alexa Fallon were excellent and always provided immediate assistance and results. They never over promised and always delivered. I was continuously updated daily which made the process smooth and I was able to close early. I will work with Better Mortgage again in the future. A very professional experience.
william fieldbinder
Thanks for making it happen
Thanks for making it happen
Lucas Donnelley
So fast and easy!
So fast and easy!
Ms. V
My Loan Consultant James G was AMAZING…
My Loan Consultant James G was AMAZING 🤩. James made the process so easy and communicated with me every step of the way which kept me in the loop as to what was happening. James responded to all my questions immediately and was very helpful with the loan process. Thanks James
Dorothy A Bethel
I recomend Better morgage because they…
I recomend Better morgage because they were very patient with me, and helped me Navigate the mortgage process while making me feel like a person and not just a number! The many online tips and tutorials were very helpful breaking down things I didn't understand! I'm now a happy homeowner!
Maurine Simpson
A Pleasurable Experience
Working with Better Mortgage was a positive experience. I have no complaints with the process as they were extremely efficient and thorough in their duties. They were always prompt in their responses and funded my loan in a timely manner. You will not be disappointed if you use them to accomplish your needs.
Sergio
Five-$tars
Everything about the process was straightforward. From the beginning when I first spoke to my loan consultant (Kody Powell) he explained everything really well , he asked exactly what I wanted and he kept in touch with me throughout the process . Every time I had a question or I needed to talk to him he answered, which is very nice. Brieauna Williams my coordinator was a pleasure to work with, she made it all so simple, every time that I needed to talk to her she answered my phone calls. She kept me well informed throughout the process and let me know what to expect next. I have to honestly say that working with this team and with Better Mortage I would definitely recommend them to my friends and family and to whoever needs refinancing or home loans. This was my second loan on my home. I was amazed at how fast and smooth everything went. Thank you all , you’re the best.
Anonymous
Great lending staff Myra and Kamaria
Great lending staff Myra and Kamaria - very detailed and had lots of patience to answer my questions.
Chao Lu
The staff are friendly in handle my…
The staff are friendly in handle my case, and the process is quick and Efficient.
WPC
easy process
easy process, friendly and helpful.underwriters grouped questions and required docs for the most part, not many surprises
Corey Holt
Quick and painless
The Better team made our whole home buying process extremely quick and painless.
j. campos
Julie and Kody walked me through…
Julie and Kody walked me through something I was very unfamiliar with, and because of their patience and diligence, I’m able to do what I’ve always wanted to.. start a company. After covid, everyone can agree that attaining capital is not easy, and I ran into many scams before finding better. I already had the money, I just didn’t know how to access it. They made my dreams come true, let them do it for you as well.
Michael Aziz
Best I worked with and here is why
Better is super upfront with all cost, no sales man tactics which most lenders use. All done online. Always answered all my questions. V easy to work with and no loan fees. Highly recommend
Daniel A
This was a very good experience
This was a very good experience. My wife and I have complex finances (a mix of W2, 1099, S Corp, and K-1). Better’s underwriting staff were very organized and good at sifting through all of that to help us get a loan. Also, the rate was better than anyone else we shopped around for.
Charlie Huang
Very good communication by email
Very good communication by email, text, and phone. It was easy to get updates and instructions throughout the process.
JES
Great customer service at all levels
Great customer service at all levels. They were on top of everything and frequent contact by phone ensured everything was taken care of with minimal hassle. Best mortgage experience
Steve
HELOC experience …
We did a HELOC to take care of some additions we wanted to make to our new house. The process was super efficient and they were transparent in their visibility into current status, next steps, and any additional info they needed. The entire thing took a couple of days to get approved (and I found them on a Friday), about a week to get the appraisal, and then we closed early the next week. The HELOC is a great product and gives us the flexibility to use only what we need and keep it open for future projects. You don’t run into lending products like theirs very often. Great company!
firsttimehomebuyer
Excellent technology driven swift and detailed processing
Excellent technology driven swift and detailed processing by the lender with competitive rates.
Craig
Julia Lux is the best!
Julia Lux is the best! She is most professional and made the experience as her communication Skills are superb! The California crew, however, not so much.
Joe H
Best Mortgage Experience I've Had
Fantastic website, easy-to-contact live people, everything spelled out in black-and-white, reasonable refinance costs, lightning-fast turnaround. I've been through at least a dozen different mortgage processes, and this was hands-down the best.
George LaPoint
The entire process was extremely easy
The entire process was extremely easy. From your smart phone you are able to complete tasks in order to upload everything necessary and complete all forms and signatures. The better mortgage team was very helpful and kept me updated and informed. It took about two weeks from start to completion.
Tammie Clark
Super friendly
Super friendly! Everyone made the HELOC process a breath of fresh air!
Jose
The best loan officer!
I had a fantastic experience working with Jamie Ohlsen as my loan officer. Jamie went above and beyond to ensure I received the best possible mortgage rate. She was always available to answer my questions and made a genuine effort to take care of all my needs throughout the process. Her dedication and expertise made a significant difference, and I highly recommend her to anyone in need of mortgage assistance.
Naga
Better helped me getting better rate…
Better helped me getting better rate than computers and closing on time. Fully online service and no hassle process. Thank you.
Jingyi Li
100% Would recommend
The rates at better were excellent and the lack of origination fees was a no brainer. We had a terrific experience and closed in 3 weeks! I enjoyed using the tech forward website which kept documents and tasks very organized. I would absolutely use better again
waiting
where are you loan officer...went awol or something?
While initially there were a lot of phone calls from this company to secure our loan and get us as customers...once our rate locked no phone call, no call backs....the loan officer who called me 3 times a day is gone...she never answers the phone or calls back even after scheduling a call with her though their website. So only respite is to call their customer service directly everytime
Kristen Smith
I have refinance twice with better and…
I have refinance twice with better and it’s been a 10/10 both times. Wonderful company with great rates.
Trent
Extraordinarily Positive Experience
We decided to give Better.com a chance after a brief web search as we needed to secure a lender (aggregator) that could work efficiently for us as our home buying plans would almost certainly be done while on a 5,000 mile journey. We began my placing a call and explaining our situation and needs. In less than 15 minutes, we had established an account and were able to generate the much needed “Loan Approval Letter” that would spearhead our efforts to secure and close on a home. That was mid May. After unsuccessfully bidding on one particular home, we found another better home on June 17. This was the day we reached back out to our loan manager to alert him that a contract may be imminent. Today is July 22 AND WE JUST CLOSED!!! To our delight, this entire process, including ordering and executing the appraisal and home inspection as well as processing all the paperwork required by underwriting, took basically ONE MONTH!!! This is unheard of speed and efficiency. We have nothing but the highest of praise for Justin No and Izaak Kasimov for their roles in making this happen. The entire experience exuded professionalism and military precision and efficiency. Fans for life!
Vien L.
Refi- loan
Robert L. ( Loan Officer) and Brieauna W. (Senior Processor) got things done quickly and I was able to close and got funded within 30 days! Super happy with the job that they did. Robert was always available to answer questions and provided guidance through out the process. Brieauna was very professional and kept us updated during the process. Better.com ‘s portal was extremely efficient and easy to navigate to upload required documents.
Shibu Sleeba
Quick and stress-free loan process
The loan processing was fully digitized and the interface easy to use. The team was super efficient and provided updates every step of the way. Closed loan in 8 business days and the funds were accessible in 2 business days. I was very pleased with the service.
Steven K.
Great expereince
The team, from the Loan Officer to the Processor, was great. They were timely and knowledgeable. The process went well and closed as expected. The rates and fees were good as well. I will recommend Better to others.
Ajit Kumar
Awesome experience
Awesome experience. Very streamlined process and no hidden charges. I will definitely recommend Better mortgage to my friends and family.
Brian
Efficient and pain free
very good and efficient customer service. easy to use Task dashboard. responsive customer support.
Shatee Slack
We needed to take out a Heloc loan to…
We needed to take out a Heloc loan to remodel our home and we were nervous about the process. Better Mortgage helped us through the process and were quick to fund. Our loan coordinator Chris Kmec was amazing and reached out to us when we had any questions and to update us on the status of the loan. Would definitely recommend Better Mortgage for your loan needs.
Dariel Milagros
Best Loan Processing Experience Ever!
Rosa Simmons at Better Mortgage made my loan process incredibly smooth and stress-free. Her professionalism, expertise, and dedication were evident every step of the way. She was always available for me. She answered all my questions promptly and ensured I got the best terms. I highly recommend Rosa to anyone seeking excellent loan services. Thank you for your outstanding support!
Dan C
Bryan Unkle - Great
Bryan was fantastic! He communicated the entire way, made me feel comfortable with the docs I needed to submit. Just an all around easy experience, with a great dude steering the wheel.
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