OFX Review
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Reviews 10988 
Roman
Efficient
Efficient, minimal bureaucracy, ...and fast!
PeGee
Having not used OFX for many years…
Having not used OFX for many years during which hacking and SPAM have increased exponentially I was wary. I checked others, especially one I’ve regularly used for small fast transfer. No need, OFX telephone and online support excellent, speedy service, excellent rates.
Paul Sydnor
helpful and efficient service
I received helpful and efficient service from Amy. She took time to understand my situation and how best to resolve it. She recommended that I login again and reload the page to try to complete the order. Unfortunately the system was still blocking my transfer and we don’t know if my account info was updated.
Daniel Ferruelo
Thank you Amy for the great way that…
Thank you Amy for the great way that you have taken care of my transaction! Attention to detail and very responsible. Thanks OFX and THANK YOU Amy! D.A.F.
Dee
Great service
I had some challenges setting up a new payee, so I called for assistance. My call was taken by Amy, based in their Ireland branch and she was fantastic. Quick, knowledgeable and patient. She helped me set up my new payee, remained calm and patient as I re-entered details and checked account numbers, and was friendly throughout. Excellent service- Amy is an asset to the company and I hope I get to speak with her next time I require assistance. Thank you again.
John Macey
on-line application "accept/load" limitations
I had difficulty getting your on-line application format to accept/load. As happens with many such formats, the algorithm writer thought that he/she had covered all situations - WELL THEY HAD NOT! and foolishly they failed to add the "else"code-option to cover unforeseen situations (like my situation was). In short, you need to add a capability for the application to "accept/load" the document with added information (for human interpretation?) ..... 13/14? Oct/Sep? 25 I found a "work-around" and it worked OK. I'm unstoppable! Lol! (and a long-time satisfied customer)
Janine
5 years using OFX, happy customer for business and personal use.
Ive been using OFX for the last 5 years and have always found the service to be quick, effortless, and easy to use. The customer service team are also always quick to respond/help if you need it, or have any questions, which i find invaluable. (No overseas call centres!) Their online portal has also just been upgraded and is very user friendly and simple to manage all my own transactions, transfers and exchanges online. I would recommend OFX for personal and business use.
Kevin Mcsweeney
Great service again on time and great…
Great service again on time and great rate Thanks Kevin
sophy bordow
Transparent and dependable.
Clear, timely and efficient communication. The process is transparant and easy to follow as well as being reliable.
Steve
Used over many years
Used over many years. Genuine, reliable with good customer services
Dominic Heaton
Team member Arushi went the extra yard…
Team member Arushi went the extra yard in resolving an issue for me by becoming the single point of contact and asssiting me to close out quickly.
Justine
Easy to organise a transfer.
Easy to organise a transfer. E mails showing progress Fast transfer
David Thornton
Great customer service with a emphasis…
Great customer service with a emphasis on security. Always a quick and simple transfer with good, competitive rates.
John Black
It’s so easy
It’s so easy. I’ve made 9 transactions - no catches, traps or gotchyas. I’ve rung twice because I thought things were too simple! Turns out they were really that simple. Answered straight away both times and their staff are knowledgeable and easy to deal with. Thanks for your help today Thea. Oh, and of course the forex rates leave the banks for dead. 👍👍👍👍👍
Diana
Arushi was amazing
Arushi was amazing! Thank you so much
Bruce West
The transaction was easy to facilitate
The transaction was easy to facilitate, as I was sending $NZ to Canada, and the transfer bank was in Wellington (NZ). The rate was worse than XE, but XE's transfer bank is in the UK, and ANZ NZ would not readily effect the transaction. XE is always a better rate, and will be used when an easy procedure is arranged.
David Parker
OFX were fast
OFX were fast, efficient and kept me informed of my transaction today.
Denno
Great exchange rates
Great exchange rates quick money transfers with no commission. What’s not to like?
R. Benny
It was very quick and easy to do the…
It was very quick and easy to do the transaction, money reached the destination before time, thanks for the entire team for the great work 👍
Sheldon
Excellent Services from Vanessa
Excellent Services from Vanessa - Shel helped me set up my account and efficiently helped me to do my transfer from OFX. Amazing Services.
Tony
OFX truly served us
Recently my wife and I needed to make a substantial international wire transfer and currency exchange between our U.S. bank and a Canadian bank. We chose OFX to handle the transfer based on their excellent reputation, very competitive exchange rate, and absence of hidden fees. What transpired over the next few weeks has affirmed ten-fold that we made the right choice! Our US bank made two egregious errors: First, they misinformed us about the status of our funds, putting us at risk of being unable to complete the transfer within OFX’s agreed upon deadline. Our bank grudgingly acknowledged their error but insisted that they could do nothing about it. When I contacted OFX to inform them of the situation; they immediately and without hesitation extended the deadline for us. When the first error was finally rectified, we tried again. This time our bank, instead of wiring the funds to OFX’s U.S. account as the written instructions provided by OFX and given to the banker clearly stated, they wired the funds directly to the Canadian bank, bypassing OFX. When we learned of the error, a few hours after it had been made, it was too late to undo the damage. We were thus—by no fault of our own or of OFX’s—in violation of our agreement with OFX and were libel for a substantial loss due to the change in the relative values of the two currencies since we first struck the deal with OFX. We filed a complaint with our U.S. bank, asking for compensation for lost funds. They said they would investigate and get back to us in two weeks. In the meantime, I informed our agent at OFX of what had occurred. She asked me for the transfer documents and said she would see what she could do. Within a few, she emailed to say that she had discussed the situation with OFX senior managers, and they had decided to waive the loss. I could hardly believe it. Our U.S. bank eventually finished its investigation, refusing to take responsibility despite the clear, typewritten evidence that their banker had misread the instructions and wired our funds to the wrong bank. By contrast, OFX absorbed a substantial loss for which they bore no responsibility, to protect their customer. The trust, understanding, and generosity that OFX extended us was extraordinary. It is no wonder that OFX has earned a 4.4 Trust Pilot rating, while our U.S. bank is rated at 1.4! Thank you OFX!!
Aussie Backpacker
Peace of Mind - professional support and human kindness
I was freaking out about an accidental funds transfer made in error - and so called the OFX support phone number and spoke through the issue with Amy who was really kind and reassuring and sorted it out in less than 24 hours. I've been using OFX for 10+ years and find the high level of customer support really reassuring - especially when large sums of money and international transactions are involved. It's peace of mind.
Christian Superstore
far better than the previous forex…
far better than the previous forex company we have been using.
Phanta khamphounvong
Processing time is excellent.
Processing time is excellent.
G S
After years of not requiring…
After years of not requiring international transfer capability, OFX was able to get me back in business within minutes! ...whereas our local bank required me to do all the leg work and then charge me for the privilege! Thanks OFX!
Venkatesham Varikuppala
well guided all the process of booking…
well guided all the process of booking deal to complete trasfer. It was great experience.
Mahdi Alfarra
Great experience
Easy not complicated. The funds pay in maximum 2 days no matter which country you send to. Professional team helps you to solve problems.
Maurice
A minor glitch occurred in the transfer…
A minor glitch occurred in the transfer of the money, it was resolved very quickly over the 'phone, they walked me through it as I'm not too technically minded.
Kevin Prodrick
It was only a conversation about KYC…
It was only a conversation about KYC and AML obligations but Amy also took the time to chat about some questions I had regarding block chain technologies.
Ardath Star
Now that I've worked the workflow
Now that I've worked the workflow, that is set up a transfer first, then transfer the money, it works very nicely.
Rob Smith
The service was excellent with a quick…
The service was excellent with a quick response to any questions I had. I was informed at each stage how my transaction was progressing.
Les Giovinazzo
Easy as pie to Easydeal with
Easy as pie to deal with
Elana
Extremely efficient service
Extremely efficient service
Michelle
Made the entire process seamless
Made the entire process seamless. First time using your company and I like the simplicity. Don’t know of if I am getting the best rates but the ease and customer service is worth it
Florin Rupa
Best
Best , fast , easy process to transfer money to another continent
Im
Very helpful and kind staff!
Amy was SO helpful - she went above and beyond to walk me through the steps I needed to take and she made sure to follow up with me throughout the process. Felt super confident in the whole process!
Godfrey Bonavia
Professionalism
The ease of use, the communication level and the professionalism. More importantly, the OFX team take things very seriously and make sure people are who they say they are and the money recipients are also genuine and trustworthy. Top marks all around!
David
Been with OFX for many years
Been with OFX for many years, prompt service, good rates with security in mind 5 stars
andrew
I made a booboo - they fixed it
Sent a bunch of money to an expired account in the USA. Amy Slye fixed it. Phew. That was close!
Ian Taylor
Really good support
Really clear advice and great assistance from the expert on the call. I had got confused with the process as it my first ever time using the app. The expert helped me to resolve my mistake.
Terasina Care
Gabrielle was clear
Gabrielle was clear, concise and very patient with the instructions over the phone.
Mr David Dougill
Good exchange rate
Good exchange rate, prompt efficient transfer, no problems.
Customer
Only use OFX
Have been transferring money for 9 years between UK and Canada. Easy to use. Transparent. Great customer service. Would never use anyone else. I transfer monthly. Recipient almost always receives within the end of the business day.. Good rates. Handy app.
Jonathan Tendler
efficient efficient efficient!!
efficient efficient efficient!!
C ha
Amazing experience and help in transfer…
Amazing experience and help in transfer - Had difficulty and OFX was the best to locate funds and complete transfer -- nothing was too much trouble - my peace of mind restored .. Thank you
ALEXANDRA HOLCOMB
Reliable
Quick, responsive, efficient, cost competitive. Money arrived overseas quite quickly. Client rep understood what I was trying to do & organized it.
Cecilia Valencia
Great response from people in charge of…
Great response from people in charge of accounts. Great service.
Dmitriy Krivchun
good rates and fast service
great service
Luca Martoccia
Arushi
Arushi, The Client Manager who assisted today resolved the issued that I had. This was my second call as the first contact I made few days ago did not address the issued I was experiencing, and had to call again. Arushi today understood my case, and assisted me over the phone.
Gordon S
Safe way to send funds OS
Use this service all the time. Takes the anxiety out of sending large sums overseas and the exchange rates are often better than offered by my own bank.
Trish O
I've been using OFX for many years and…
I've been using OFX for many years and have never had any problems. On the contrary, it is super fast and super easy to move your money. 10/10 on every level.
Gunter
Excellent all round
Immediate response to phone call, fast ID verification, excellent rate offer by broker, very clear deal documentation, currency in recipient’s bank (Australia) within 24 hours. Excellent all round
Amyn Nayani
Had trouble with the transfer online…
Had trouble with the transfer online but once I called Omar was excellent. He did book the transfer and made it look simple.
Allan
The easiest & fastest way to transfer…
The easiest & fastest way to transfer currency
Yoel Calzadilla Garcia
Excellent service
Excellent service, competitive exchange rate, and diversified options to pay in different currencies.
Graeme Cooper
Used many times
Used many times, always good rates for USD. Rafael was pleasant and helpful with money in U.S. Bank, same day
Barry Andrew
Excellent communication
Excellent communication in person and via email, keeping me informed at every step. Professional.
Mark
Excellent service
Excellent service. Way better than Wise or CurrencyFair.
Nancy Bullard
Five Star Client Care
I had a great experience working with Amy of the Ireland OFX office. She was able to handle my various inquiries promptly and professionally, and followed up with phone calls and emails the same day.
Joe
Dealing with a girl called Amy she…
Dealing with a girl called Amy she couldn’t have been more helpful great service
F M
Daughter living Overseas
With a Daughter living Overseas it is important we have a fast, reliable and cost efficient money transfer service. OFX has been just that service for several years now, Thank You Team OFX.
Johnnie Kapoor
I would like to give 10stars to Sara…the superstar
I would like to give 10stars to Sara Appleton @OFX as she has always gone beyond my expectations to help me anytime I have used their services. It’s because of her dedication and commitment that I am now a client for life with OFX! The process is easy and fast and it’s because of her amazing passion for her work, and always taking the time to listen to client needs, she is a superstar, feel blessed to have this opportunity to recommend her and OFX!
Katie Girling
Happy client
Extremely happy with the exceptional guidance and assistance I received from Assyl from OFX. The whole processes was so easy from start to finish.
kay
Prompt and honest service with a good…
Prompt and honest service with a good rate of exchange.
Lisa
Sorted my problem quickly
Rafael was really great at helping me resolve an access issue to our online account.
Michael
Overall
Overall, I was very happy with the service from OFX. I was offered a competitive rate and Assyl was extremely informative and responsive.
Anu Ratha
Having previously utilized a different…
Having previously utilized a different service for my transactions, I encountered OFX through a client's request this time. Initially, I felt some apprehension, but the client manager ensured a comfortable and efficient process. It was truly a pleasant experience, and the service and support were exceptionally professional. I will certainly recommend OFX to my group of investors for their future needs.
Ty
Much better than any bank
Mostly positive and much better than any bank I've dealt with, OFX helped get me funds from an overseas deceased estate. There was a bit of confusion and red tape but after I was assigned to Bernadene in New Zealand, it was smooth sailing and the easiest part by far out of this seemingly never-ending endeavour. Bernadene was able to answer all my questions, explain steps to be taken, and was available usually within minutes of me contacting her by email. Top notch service and gave me a lot of faith in how OFX is run. Will definitely use in the future should I need this service again.
HOWARD BINDER
Delighted with the service and convenience
I have been using OFX for years in a business and personal capacity. I work very closely with NOEL FRASER in the Toronto office. His professionalism, attention to detail and endless patience with me [I'm technologically challenged] has made for the most outstanding experience. Noel brings old world patience, caring and a super high level of customer service to the experience. He is a credit to the OFX team and brand. There are so many FX options out there today. Customer service and caring wins the day. I have recommended OFX to many clients, friends and family for all FX needs thanks to Noel.
Barbara
Great customer service
Customer service always available and responsive. Very quick transactions.
Richard Denney
Easy to use on line
Easy to use on line. The process is very fast
Kym
Good rates but avoid ACH (SLOW)
I use OFX for USD to AUD transfers. They have the best rates out of the competitors (wise/ xe). However, DO NOT use the ACH transfer option unless you want it to take 5+ days. I have an outstanding transfer from ACH that is now over 7 days (sent 31 Aug), and still hasn't arrived (07 Sept). Two transfers I did since then with bank transfer option both arrived within 48 hours of requesting the trade. So, good rates but avoid ACH.
Mr Jose Antonio Moreno
Speed and ease of transaction
Speed and ease of transaction
Ross Hepburn
Sara was very helpful and gave me all…
Sara was very helpful and gave me all the information I needed for my cash transfer Ross Hepburn
Brigitte Braun
I have been using OFX for over 10 years…
I have been using OFX for over 10 years and can only say the service is outstanding. Easy app and personal bookings with dealers so professionell and friendly.
David Brown
I spoke with Sara Appleton concerning my deal confirmation.
I spoke with Sara Appleton concerning my transaction with OFX. She was very courteous while checking on my transfer of funds from Tennessee to the United Kingdom. Everything was performed in a very professional manner with attention to all pertinent details and taking the time to verify my questions. Sarah is a true asset to OFX as a Client Consumer Associate. Sincerely, David C. Brown
Sin Fong Chan
Reliable, speedy, informative tracking
Reliable, and helpful. Keep me informed of every stage during the transfer. I have used OFX to transfer to different countries of different currencies with no hassle. Thank you.
Greg
Simple and professional
I have used OFX a dozen or so times. On each occasion the process has been simple and transparent. On one occasion I omitted to put in my reference number and I contacted their team. They made the appropriate investigations and sorted the issue out promptly and professionally Extremely happy to recommend
john harrison
After registration
After registration Quick and efficient
Davo
Super efficient..
Super efficient... even after my little error. Thanks Team
Munchie Bones Bones
Best customer service
I had the pleasure of working with Noel, an account specialist at OFX, and I couldn’t be more impressed. From the very beginning, he was highly professional and authentic in every interaction. He took the time to understand my needs and explained everything clearly, demonstrating deep knowledge of the process and answering all of my questions with confidence. Noel was also extremely punctual and reliable — always following up on time and ensuring nothing fell through the cracks. His combination of professionalism, authenticity, and expertise gave me a great deal of trust in the service. I would highly recommend Noel to anyone looking for a knowledgeable and dependable account specialist. He truly went above and beyond to make the experience smooth and positive.
Gary Faulkner
Every time I use OFX I am impressed
Every time I use OFX I am impressed. Today I sent funds twice in error and they sorted it on the phone with no drama.
John H
A great way to transfer money abroad.
The process of arranging the transfer of money abroad and for transfering uk money to OFX is so simple and straight forward with guidance and security I have been using them for a number of years and always the transactions have been straightforward and secure.
Lindsay Simonsen
Quick service
Quick service. I live in Australia and collect a USA SS retirement. I can rely on OFX to get it to me quickly.
Kelsey Couzzo
Shameem from Australia was incredibly…
Shameem from Australia was incredibly helpful with setting up our business account for international operations. She went above and beyond to help us resolve our questions and get things moving.
