Currencies Direct Review
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Reviews 17821 
adish
Keyur Patel
I often pay my European suppliers via Currencies Direct. Keyur Patel, my account manager at this company has always ensured the transactions are seamless and all procedures are completed in a professional manner. I have no hesitation in recommending Keyur to anyone wishing to use his FX services.
cn
Keyur is always available to help me in…
Keyur is always available to help me in any way possible , his rates are always more competitive then others and payments always on time . im very happy with the way this company handles my transactions and always feel my money is in safe hands
Neil Cowen
Megan Lee was super helpful
Megan Lee was super helpful, great service
Simon Cooper
Great experience from start to finish
Great experience using this company for a one-off transfer of Euro to Sterling. Freddie was the account manager assigned to me and was brilliant from start to finish. Simple process, well-explained. Excellent exchange rate. Freddie always happy to help & quick to respond.
Nigel Leonard
Very easy process
Firstly, I was helped with opening my account with Currencies Direct. Then assigned an Account Manager. All very easy. The Account Manager, Jade , was really helpful, understood my worries about transferring money abroad, then even suggested a small transfer initially to address my concern.
Everett Chambers
Although she probably grasped my…
An Extraordinary Experience Although she probably grasped my concerns and questions from the get go, Jade listened without interrupting me! And then she helped me in an extraordinarily kind and professional manner. I truly appreciate your organization; it is well represented by Jade.
Julie
A truly professional team
Jeremy and his team were absolutely fantastic in helping us transfer funds to complete our house sale in Ireland. We have really valued his expertise and skill in providing a great rate, and especially for his and his colleagues' reassurance and support.
Angela Russell
Query about transactions. I had no problems getting the details…
I had no problems getting the details of transactions I wanted.
Jim
They was helpful and easy to talk too…
They was helpful and easy to talk too at first i thought this is a lot of money to trust with a company i had not used before. But all went smooth and the communication throughout was superb Highly recommendef
DAMIEN H.
Excellent service !
Service was very, very good, and since Megan Lee was my only interlocuter (a good thing in itself), all the credit must go to her ! this was my first encounter with Currencies Direct and I know I will use them again - all down to the customer services since anyone else can replicate the technology side.
Graham
Issue was solved very quickly.
Issue was solved very quickly.
Tony H.
Excellent.
Not having needed to make FX payments before, after a little research, chose CD, initial account set up/onboarding very straightforward with Lena, then being passed over to my Account Manager Germaine, the process has been flawless and gives great confidence in my future transactions. Excellent service by both Lena and Germaine. extremely helpful as well.
Michael Archer
From start to finish easy to deal with…
From start to finish easy to deal with and smooth transaction
Paul
Helpful and polite.
Helpful and polite.
Paul Dilley
They were very helpful
They were very helpful, and talked me through every stage of adding a recipient, exchanging money, and transferring it over. Now I can do it all by myself
Mary Fickling
I have used Currencies Direct for many…
I have used Currencies Direct for many years. It is easy to use, the rates are good, and they have never let me down, unlike some of the so-called "experts" in the fields who once kept £30k of our money without putting it in the beneficiary's account and without apologising for this illegal act, just refunding the money to us without explanation. Please do your homework when choosing a currency trader, or go straight to Currency Direct; they have been a godsend after 15 years of trying the useless competition. There are many shady businesses out there operating under false pretences.
philip england
Great service
Great service. Very friendly and helpful.
Lars
Took time to listen and solve problem
Took time to listen and solve problem Best experience from a company’s customer service in a long time Highly professional
graham
Your representative was very courteous…
Your representative was very courteous and helpful.
Rob Lawrence
Currencies Direct - Grace Hood
I've completed a number of transactions with Currencies Direct over the last two years. Grace Hood has always been polite, professional and efficient. As a complete novice in the field, she has always made things plain and simple for me, whilst never sounding patronising. I always get what I feel are good rates and the process of transferring funds to my son in America is very quick
Maat
I love this platform.
I love this platform.
Mick Prentice
Myra Davis
Your representative - Myra Davis - was so helpful and nothing was too much trouble for her to solve my issues.
Mrs Knowles
After several emails and communication…
After several emails and communication about a refund which had gone missing, Chaten was the only person who located the refund and has hopefully resolved the issue. Thank you
Keith Riley
exceptionally good service thank you
exceptionally good service thank you Peter Wong
Roger
Excellent Product / Excellent People
Excellent Product / Excellent People
ARIF
Absolutely exellent service and staff
Absolutely exellent service and staff. Thanks. Highly recommend to all making money transfers plus rates are better than the bank so win win.
steve persaud
Excellent communication with me
Excellent communication with me. Very patient to explain to me as I am not too good on line. I did not feel hurried at all , but very supportive with my Querry. In one word EXCELLENT, in communication.
Ms Judith Rashed
Megan was professional and answered all…
Megan was professional and answered all my queries clearly
Mrs Petch
First time I telephoned I was cut off.
First time I telephoned I was cut off.
sally freeman
I was connected to an advisor about 1…
I was connected to an advisor about 1 minute into the call....a real person! I have used Currencies Direct a few times over the years and they have always been knowledgeable and courteous. Today Amit talked me through a transaction with the utmost patience. Thank you!
David G-J
He went the extra mile through log I…
He went the extra mile through log I problems, caused mainly by having a VPN on at the time, and he switched me to Chrome as better browser for this application. All good now and very much appreciated.
Malik
Great experience with Megan
Great experience with Megan! My accound manager was Megan Lee, and she was just super efficient and thorough in explaining all the details for my operation. I would definitely recommend her as a manager, and more generally Currencies Direct!
Debbie
Currencies direct were professional and…
Currencies direct were professional and helpful right from the start. Reassuring us of how things would work. Definitely recommend them.
LEONARD HONEY
Very efficient on line procedure
Very efficient on line procedure
Lisa Sedgley
Excellent service Megan Lee Currencies Direct
I was in a situation where I needed to transfer a pension from the UK to Australia. I chose Currencies Direct and was appointed Megan Lee as my account manager. I have to say Megan kept me sane, after the pension company messed up my transfer several times. Megan kept me updated as I was on holiday travelling over 4 countries. She always contacted me via email or telephone within a few hours and I felt safe that she was keeping a close eye on my account and transfer. When the money finally arrived she ensured the transfer to Australia was safe and secure. I cant praise Megan enough and recommend her and the company.
Sophie Fraser
100% recommend
I cannot recommend Currencies Direct enough. Danny Harvey was my point of contact and he couldn’t have been more helpful. It was simple and easy to use and navigate and I truly felt that my money was in safe hands. Thank you so much
Lynne
Quick response to phone queries
Quick response to phone queries. Professional and helpful customer service (Peter)
Andy Sage
Excellent service
Received and excellent and efficient service. Brilliant contact and help from Megan Reeve.
customer
Great company to deal with
Great company to deal with, very easy to do transfers and helpful staff on hand, especially Keyur Patel. Been using them for a few years now and would recommend them.
Jan Harrison
Very easy, quick and efficient service
Very easy, quick and efficient service. Agent Megan Lee was very helpful.
Allan Rossiter.
Very efficient and friendly reception…
Very efficient and friendly reception in the branch.Everything explained about the process and a very rapid transaction.
Judith Boot
A very worrying issue resolved
Suzanne was exceptionally patient and supportive in relation to my enquiry. Her answers were clear and precise and she put me at ease. She dealt with an issue I had that had been causing me extreme concern for some time and so resolved my issue which could have become very difficult. Thank you Suzanne.
Charlie Calderwood
Good
Good, polite and quick service.
Bharat Patel
Very helpful & polite Customer Service…
Very helpful & polite Customer Service Agent.
Mariana Vlandis
A dedicated team ready to offer…
A dedicated team ready to offer excellent and professional service. Fast, and easy-to-follow service with a supportive help from Myra and Valentina. We had a great experience, and we are extremely satisfied. Mariana & Laurentiu Vlandis Montreal, Canada
Fran
First time user!
First experience of using Currencies Direct, very impressed, particularly the customer care and follow up phone calls by Megan.
Ian Perry
Suzanne was tolerant and polite and…
Suzanne was tolerant and polite and stayed with me until I got through.
I don't want my name used
I have used your service for the first…
I have used your service for the first time in the last few days and have been pleased with the service and especially with the help I have received with telephone calls especially from Megan Lee who first called me when I opened my account and who remained in contact always ready to help.
Fionnula Gallagher
Good service knowledge staff friendly…
Good service knowledge staff friendly and efficient
Mrs Sandra Leeksma
Helpful and prompt.
Megan was very helpful as always. I have used Currencies Direct many times and have found them to be extremely reliable offering good exchange rates. Also, the funds are transferred promptly. Thank you very much Megan.
Mr J P Morgan
Polite and respectful
Polite and respectful
Chris Hofman
The Renewable Academy (RENAC) in Berlin…
The Renewable Academy (RENAC) in Berlin transfers money to freelancers all over the world. From South Africa to Saudi Arabia, from Canada to Colombia. My contact Ketan is always very helpful and deals with a large range of currencies. The service is quick and good value for money.
Aji
Great service
I recently used Currencies Direct and had an excellent experience. Jade Bailey was incredibly helpful, securing me a very competitive rate and taking the time to talk me through the entire transfer process. Everything was seamless from start to finish, and I felt confident every step of the way. Thank you, Jade, for your professionalism and support. I highly recommend this service!
Louise Beacock
Laura and the other staff I have spoken…
Laura and the other staff I have spoken to have been very efficient, approachable and have a clear understanding of the transactions required. I would recommend Currencies Direct.
Brittany Hobson
Appreciated speaking to a person…
Appreciated speaking to a person without having to jump through hoops, they were very helpful with the process and prompt in replying.
chris wildman
Astonishing professionalism and clarity of advice
From our initial conversation with Currencies Direct staff , the level of professionalism, friendliness. efficiency, knowledge and experience has been unparalled . Nothing is too much trouble, no question too daft, .At every contact the staff are looking to go th eextra mile to demonstrate a comprehensive , service to the client. Particularly impressive is the 'joined up ' comunication that they share between departments wherever based. There is no need for long explanations , they have the information, account details, status of transactions all infront of them. A genuinly astonishing level of professionalism . Excellent app both on mobile phone and access via PC based account login .As novices to the foreign exchange and property purchase processes, I cant imagine how any company could do more to support and reassure at every step. Local office ( Luicy in Xabia) , London exchage manager (Freddie V -) and the anti fraud call staff ( sorry no name) All SO helpful, friendly and professional. outstandinly so
Mrs Jean Packham
Excellent customer service
I would not hesitate to recommend Currencies Direct for their customer service, and in particular Megan Lee. She has always been helpful and friendly in managing my account and has recently given exceptional service in assisting me to successfully transfer funds to Australia.
Terrence Williams
The person i spoke to was patient
The person i spoke to was patient, helpful and knowledgeable.
Marcia Peet
Needed somewhere to deposit a bankers…
Needed somewhere to deposit a bankers draft without being charged a fortune to do so. Maria at All Clear (and other staff I dealt with) spoke great English and were beyond helpful and when asked to send money to various different accounts on my behalf did so very quickly and professionally, and all was done to my exact requirements. I would highly recommend using them if you want to save yourself some cash when depositing cheques or bankers drafts in Spain.
ronald liss
Great response by Currencies Direct!
Prashent did a great job helping me with my girst use of Currencies Direct-thank you
The Braemar Southport
They do a good job
They do a good job. If I have questions, they are always on hand to help.
Ken walsh
Good rates and hassle free currency…
Good rates and hassle free currency transfers
hamza iqbal
simple and easy to use
simple and easy to use, exchange rate is competitive thanks to Ketan on managing our account and transactions
Donna
100% recommend this company
The complete experience with currencies direct has been very positive for us. From start to finish was made easy by the call handlers. Moving moneys between different countries and banks is nerve racking in itself, but with the handlers always there on the phone or in the shops/offices guiding you along the whole process,took the worry out of it. Will 100% recommend this company
Peter Mounce
Helpful customer services report frpm Peter. Concerning non arival of funds in the states. Hes is escalating the problem to the banks concerened.
Competently managed.
hugh lavery
Total professionals
From first contact to the final transfer of funds i found currencies direct to be totally professional making it an easy process. I would certainly use them again and cannot recommend them enough
customers Ford
Yes i had some technical difficulties…
Yes i had some technical difficulties getting access to my account via the mobile App,the adviser talked me through everything and even though we could not resolve it at first he persevered ,keeping ne informed at every step,even calling me back at designated times and he kept his word that he would call me,it took a few days and he was very patient and understanding Eventually after a couple of days trying different things and him contacting people it was resolved I think his service was excellent and tbh I'd give him 10/10 and I'm compl5 satisfied with his professionalism He is a credit to Currencies Direct Regards Ray Ford
J. McShane
Had a great experience working with…
Had a great experience working with Megan Reeve to get a competitive, fast and efficient currency exchange completed. Customer service and responsiveness was fabulous with guidance through the process and follow-up messages and calls.
Scott Dumont
Prashant answered all my questions and…
Prashant answered all my questions and assured me everything would go well. The next morning as promised all was good.
Carol Mitchell
I've used Currencies Direct a few times…
I've used Currencies Direct a few times but have had problems with gaining access to my online account. Have had to make transfers by phone Today I spoke to Megan Reeve and mentioned this to her. She made a couple of suggestions and I was able to get on to my account. I wasn't sure how to manoeuvre my way around it to make a transfer of Euros to France so I called her and she talked me through it with patience. No fees to pay, decent rate of exchange.... what's not to like. Next time, I'll go online and make the transfer myself but it's good to know that there's a support system to call if necessary.
Mr Szentmiklossy
Knowledgeable and very friendly
Knowledgeable and very friendly
Yvonne
Chetan was so patient with me talking…
Chetan was so patient with me talking me through each step. I am not very good with technology but he kept reassuring me and telling me to take my time there was no hurry. Your training must be exceptional Chetan could not have been nicer and made this stressful time for me a very pleasant experience So thank you Chetan.
Tony Treble
Newby to Currencies Direct
First time with currencies direct and Megan Lee took me through the process in a professional and methodical manner. Once she talked me through how the app worked it was an easy and the deal completed quickly. Megan will certainly be my “go to gal” for currency transactions.
Catherine Tobin
Fast, reliable and immediately responsive
Well, Jamie was wonderful. He got back to me immediately, explained how everything would work, listened to my concerns and made me feel confident about whole process.
Mr Patel
Mansi
Mansi, the lady who helped me with my queries, was excellent.
alain
Help was provided in good measure..
Very happy. I was unable to complete the setup for a series of transfers. Conversation with Jade Bailey last week to organise and today for Jade to patiently walk me through it has made it work. Many thanks.
Adrian
Jade Bailey provided an excellent…
Jade Bailey provided an excellent service, explained everything so clearly and precisely. I highly recommend her and Currencies Direct and I am looking forward to dealing with her again in the not to distant future.
Caroline
Really easy to get straight through to…
Really easy to get straight through to Kieran Challingsworth, who is very professional and easy to deal with. He completely allayed my concerns about the process of sending money to our son in Canada. He acts quickly and I have every confidence in both Kieran and Currencies Direct.
Jim
Very responsive team
Very responsive team. Everything went smoothly!
Greg Goggin
Valentina was very helpful!
Valentina was very helpful!
David Lynch
Very swift payment was made by…
Very swift payment was made by CurrenciesDirect once I had properly funded the account. Very good exchange rate conversion. Reasonable online information in the account: a lot of unnecessary marketing, but overall I'm very pleased.
Mr Robert Boon
Kieran on top form.
Kieran dealt with my order swiftly and efficiently as usual. After using Currencies Direct several times I can say they always act with the highest standards.
Euro-matic UK Ltd
Very simple platform
Used Currencies Direct almost weekly for the past 5 years without any issues. Very simple platform
Finnian
Local rep in Ireland made personal call…
Local rep in Ireland made personal call and gave name of Kieran Challingsworth as contact She came to our house and explained how Currencies dorect works We have been very pleased with our interactions with Kieran He has dealt promtly with all our requests
High Schools international
HSI have used Currencies Direct for…6 years
HSI have used Currencies Direct for international FX payments for many years and have found their service first class. Their processes and support services are excellent and seamless. Our account manager Keyur Patel has been a tremendous help to our business .
Suzanne
Kieran was helpful
Kieran was helpful, informative and quick to respond.
Ivan
The service I received from Kieran and…
The service I received from Kieran and his team was excellent
Anthony Parish
Quick and efficient
Quick and efficient. Very clear voice
Rob Galvin
Kieran from Currencies Direct has…
Kieran from Currencies Direct has always been supportive and delt with any of my enquiries and resolved them quickly, either by phone or email. Excellent and reliable service over the last 2 years and I will continue to use their services. Thanks Kieran 👍
Joyce Fishwick
It was great to have our personal…
It was great to have our personal advisor Kieran made the whole process stress free and everything went smoothly
A Thomas
A great experience
Kieran Challingsworth was my contact at Currencies Direct. He made contact with me soon after I opened an account. He explained everything I needed to know but did not pressure me at all to do my transfers with Currencies Direct. Once I chose to do so he was very attentive and explained the procedure and answered my questions, often repeatedly if I didn't understand anything. I was very nervous as it was my first time transferring such large sums of money through an institution that wasn't a bank. Kieran was supportive and the process was actually very straight forward. I would recommend Currencies Direct. It was a very good experience and I am so glad that I did this as I ended up with a cash amount substantially greater than if I had done it through my bank as the charges were high and the exchange rate was poor.
Ted
The representatives are always friendly and helpful.
The representatives are always friendly, cheerful, and, Kieran was most helpful. It is a pleasure doing business with CD.
customer Richard G
Great service and efficient
Great service and efficient, friendly staff, as well as excellent value exchange. Highly recommended
Susan Willis
No problems what so ever
No problems what so ever, they saved me Spanish bank charges and we were kept well informed throughout. Thank you Thomas and the team!
Krish Advani
Easy to talk to and reassuring the…
Easy to talk to and reassuring the trustpilot rating was high.Kieran.Challingsworth explained things - i got a bit lost in actually buying the dollars but worked it out in the end The exchange rate was competitive and the time taken to transfer was quick. All in all would recommend using them again depending on rates.
I Healy
Highly receptive to my needs
Highly receptive to my needs. Highly organised and terrific communications. Did exactly as I requested. Great rate. My contact was Kieran Challingsworth - a most approachable, knowledgeable and helpful person.
