PenFed Review
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Reviews 1968 
Carolina Campos
I had an outstanding experience with Loan member services
I had an outstanding experience with Bobby at PenFed Credit Union Member Services. She is truly amazing compassionate, knowledgeable, and incredibly professional. Bobby took the time to listen carefully to my concerns, explained everything clearly, and made sure all my questions were answered. Her patience and genuine willingness to help made the entire process smooth and stress-free. Her customer service skills are exceptional, and she represents PenFed with excellence. Thank you, Bobby, for going above and beyond! Carolina C.
Paul Ganjian
Satisfied with PenFed
PenFed Credit Union Revolutionized the Experience of Great Banking PenFed Credit Union has been a game-changer for me since the moment I joined. The staff on both the personal and business sides are truly exceptional—they are well-trained, friendly, and sharp, making every conversation feel like you are conversing with an expert who genuinely cares about your objectives. They invest the necessary time to comprehend your requirements and provide solutions that are both effective and efficient. Their products are a refreshing change of pace: competitive rates that actually save you money, intuitive checking and savings accounts for both personal and business use, and practical tools that simplify everyday finances instead of causing stress. Smart, member-focused options that provide genuine value—no frills, no unexpected fees. The customer service team is consistently available to assist you. Help is swift, accessible, and exceedingly responsive, whether it involves a brief phone call, secure message, or a visit to a branch. They promptly resolve issues and never treat you as a mere ticket number. PenFed is a unique institution that stands apart from other financial institutions. The lifelong fan that I am is the result of the personal touch, useful products, and top-tier service. Do not hesitate to enroll if you are contemplating it. The distinction will be immediately apparent and palpable. I am grateful to PenFed for transforming banking into an activity that I actually enjoy. I will be recommending you to all of my acquaintances.
Jestina G. Hunter
I had a very good experience with the…
I had a very good experience with the way everything one, my transaction went very smoothly. They show great professionalism. I would recommend them to everyone.
Yvonne
Cheryl Williams Thomas
Cheryl Williams Thomas helped me open another account with PenFed, and the experience was excellent. She was professional, knowledgeable, and very patient throughout the entire process. Cheryl explained everything clearly and made sure the account was set up smoothly. I really appreciated her helpful attitude and attention to detail. Great customer service! Five stars for Cheryl.
Charles and Tammy Dalbec
Top In Credit Unions
Top In Credit Unions
Jose A Fermaint
Excellent and prompt customer service.
Excellent and prompt customer service.
Greg Morrison
It's always a pleasure working with the…
It's always a pleasure working with the staff at PENFED. The staff is professional, knowledgeable and courteous. When you leave there, you know you have been serviced with a smile.
Beniamin Rakov
Everything is great so far.
Everything is great so far.
Helga Powell
Was connected quickly to the agent who…
Was connected quickly to the agent who was very polite and knowledgeable.
Najeeb Mian
Josus was very knowledgeable and…
Josus was very knowledgeable and professional. Very happy to have him helping me for the whole process. Keep it up Josus.
Ruddy Albert Cotto Torres
Excellent service
Excellent service I have my concern clarified
Carl
Phillip was my customer service guide…
Phillip was my customer service guide through the whole process. He was extremely knowledgeable and handle the issues with with a great deal of aplomb. I would Phillip to anyone calling the -800 number with an issue or problem. He was a great problem solver. Thank you Phillip!
Edwin E Garcia Martinez
As promised
Easy application and process
DIANA DEJESUS
So grateful for understanding the issue…
So grateful for understanding the issue I have being in furlough due to government shutdown, and that I can pay the card bill next month on December 2025.
Charles Greene
Great service and answered all of my…
Great service and answered all of my questions
Fred Leone
Very efficient and friendly and…
Very efficient and friendly and professional customer service representatives
Elizabeth Nieves Glez
Secure online banking.
User friendly. Secure Online banking.
Daisy Stanford
Unable to help in a foreign country…
Unable to help in a foreign country without providing the milk of a yak and blood of a carp.
La Rissa Ferrell
My experience with PenFed was customer…
My experience with PenFed was customer friendly. Customer service is critical to me, and I received excellent customer service. The presentative listened attentively and we were able to satisfy the reason for the call. This is just one of the successful transactions I've had with PenFed.
Frank Gaspar
Great customer service
I called with a problem and received great customer service
J Stolz
PenFed Rep Helpful
The PenFed Representative was very helpful and attentive. Listened to my problem and together we resolved my account issue. Got it done quickly. Very professional .
Professor Black
Penfed has the best customer service in…
Penfed has the best customer service in the banking industry by far.
kevin redner
great customer service!!
great customer service!!
Willie Newson
A great credit union
The representative was very professional and spent extra time to assist me. I have been pleased for over 40 years of service.
DWIGHT NEAL
PenFed Credit Union is the best!
PenFed Credit Union is one of the best financial institutions I have ever dealt with. The telephone representative was very knowledgeable regarding products and interest rates.
Mike Davis
About all the services you provide
Your employees are courteous and professional
Lcda. Mariam I. González Motta
Excellent services!
Excellent services!
Mr. Johnson
Tessie at the call center in Nebraska
Tessie at the call center in Nebraska, so full of positive energy, extremely knowledgeable. She was a real treat to talk to, and she helped me in a short amount of time. She’s definitely a valuable employee….
EAllen
The representative was nice and patient as I navigated my phone for the information requested during the call. I appreciated his patience and the calm way he expressed himself.
The people hired to answer the phone and assist you at Pen Fed Credit Union are top notch. They exhibit behavior indicative of great customer support.
customer
So far I have had a good experience…
So far I have had a good experience with PFCU, they don’t have the most perks but they have been what I need them to be for me.
Mac Mcinnis
All my questions were answers.
All my questions were answers.
Alfred Daniels
After 43 years (1983) with this company…
After 43 years (1983) with this company . you have provided me with the most outstanding service and personal care throughout theses years. I have always been treated with the upmost respect and provided the best service possible. Thanks for the wonderful years we have shared together.
Phyliss R Ball
PFCU delivers!
PFCU’s employees have always been knowledgeable and helpful whenever I contact them. I have been a member for almost 40 years and they have always delivered no matter what my request has been.
MARY LEE WILLIAMS
THE CONCERN THE EMPLOYEE SHOWS IN HELP…IS GREAT!
THE CONCERN THE EMPLOYEE SHOWS IN ANSWERING YOUR QUESTIONS AND COMPLETING YOUR TASK YOU REQUEST,
Gail Sanborn
They were very polite and efficient and…
They were very polite and efficient and knew how to help you with their company.
Michael Cruz
PenFed is the best bank I ever had!
PenFed is the best bank I ever had! They immediately help you solve your fees by eliminating them if needed allowing me to put my money on my late bills instead of late payments!! I have been a member for 12 years and always got professional service in anything I need!! Captain Mike Cruz
Randy Wayne Sizemore
I have been a member of PFCU for over…
I have been a member of PFCU for over 30 years now. I have always appreciated, and enjoyed, their sense of customer service and satisfaction.
Alfred Scott
PenFed Is Point On!!…
PENFED has always provided financial assistance for me and they've made everything amenable, from the payment schedule to the monetary amounts needed!
Thomas Person
Now you know
Location is the key to knowing where your local branch is located and the things that they can do, Friendly service and customer care...check them out.
R1chard
Operator was well trained.
Great operator. Helped me get my job done.
ROGER GLATZHOFER
There is none better
There is none better, I've found. Best out there for Service Personnel and there families. Great for all actually. Best of the Best ⭐⭐⭐⭐⭐
Carmen Mitchell
Great service,
Great service,
Trina Grier
Great customer service
The customer service representatives at this company are always friendly, courteous and efficient. Any time we have had to make changes or have questions, it has been swiftly and satisfactorily resolved.
SERGIO
Staff was very friendly and…
Staff was very friendly and knowledgeable, very helpful.
michael greenwell
everything!
everything!
Maryland Caraballo
Great
Great. I love it. Could use a little upgrade with more options.
Eddie Stallworth
Everything.
Everything.
Marc Dupree
Checking account without restrictions
I was calling to see if i could get a regular checking account without the restrictions I have now with my current checking account. I've been with this credit union for over a year now. With the account never being in the negative. And paying back a shared loan account on time without missing any payments. I was declined. Which was heart breaking a bit. But the customer service rep was very polite and informative. And my experience with PenFed has been a great one thus far. Minus the bad news of not being able to obtain a regular checking account without the restrictions I have at the moment. Thank you PenFed. For allowing me to be a part of your credit union
maria l bonet
Knowledgable
Knowledgable , courtious and helpful.
Joey Sebastian
Kudos.
My loan process was flawless and took less than 24hrs to process and approve. The best experience I’ve had thus far when it comes to loans.
Iola Alexander
Interaction with Chris all good
I'm very pleased with the quality of customer service I received.
José William Ramos
The service
It was very great
