PNC Review
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Reviews 1651 
George
The new online bank experience is…
The new online bank experience is horrid. Takes forever to load then you have to scroll and click 5 times just to see what all came up on 1st page of original site. Then transactions you look at 1 at a time instead of 1 page of about 30. Finding other things is also a nitemare. // online chat a joke also.. they never do what you ask. I report lost card- said they would cancel it but was used all across germany by someone. Called cust service too- said cancelled and a week later new charges kept appearing- i had to wait unril i got home to go to my branch to cancel card. Give me back royal bank of scotland (that they bought).
Joshua Robinson
Great bank
Great bank with helpful staff
Dat Carrot
Shanela is amazing
Shanela was an amazing representative and helped me resolve my issues quickly. I cannot say enough great things about our interaction. She's a wonderful person.
Juaria Shelton
Commending Extraordinary Service by Tyra Cauldwell – PNC Bank Teller, 16th & Clark BranchDear PNC Customer Service Team,
Dear PNC Customer Service Team, I am writing to express my sincere appreciation for Tyra Cauldwell, a teller at your 16th & Clark branch in Chicago, Illinois (60616). Tyra consistently delivers a level of service that is not only professional but truly exceptional. Every interaction with her is uplifting. She warmly greets customers by name, asks how they are feeling, and takes genuine interest in providing not just assistance—but an experience. Even on days when you may be feeling a bit down, Tyra has a way of brightening your mood simply through her presence and attentiveness. Tyra is also incredibly knowledgeable. She goes above and beyond to provide detailed information on accounts, explains current promotions clearly, and always asks—politely and thoughtfully—if I would like to speak with a banker, ensuring I’m connected to the right resources when needed. In a world where customer service can often feel transactional, Tyra brings humanity, joy, and excellence to every encounter. She is a true asset to your team and represents the PNC brand with integrity, compassion, and care. Please extend my sincere thanks to Tyra for her outstanding work. Warm regards, Juaria Shelton
Neil Freed
Just set up 2 new accounts at the local…
Just set up 2 new accounts at the local PNC bank in Tucson, AZ and the people were very helpful and professional. Aryn was patient and thorough setting everything up the way I requested. Thank You
Jamal Charles
I have always appreciated the PNC app…
I have always appreciated the PNC app it is very easy to use and the Zelle addition is just perfect.
Franklin
People were so nice and skilled
People were so nice. Heather Major at the Glenwood Raleigh branch handled my unusual transaction quickly and got it done. I’ve been banking with PNC for 1 year only and at every branch they treat me like their most important customer. I’ve had a few problems with my accounts—nothing major—and they are fixed right away. I’ve read some of these reviews here and I have had the opposite experience from the one star people. My previous banks were not nearly as good as PNC
Shane Smith
I switched to PNC Bank in 2020 due to…
I switched to PNC Bank in 2020 due to some Investments that were left to me. I recently was assigned a new financial advisor David Warner. I wasn't dissatisfied with the prior but I wasn't excited about it but when Mr Warner contacted me and we discussed my situation I feel he has gone above and beyond to help me in every way that he can from the smallest to the biggest concerns and is always available when I try to contact him. I highly recommend PNC and without any doubt I highly recommend David Warner as a financial advisory he's awesome. I have had no issues in banking or savings. But t am specially happy with my financial advisor with my investments thanks Shane
