PNC Review
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Reviews 1689 
Belinda Lane
Exceptional staff and services
I’m a newcomer to this area, having arrived from another state. I visited PNC to establish a business account in April 2025 and have made numerous visits. The bank manager, Ms. Root, was exceptional. I received a thorough explanation of the setup. Having established a business account in another state some years ago, I got excellent guidance from Ms. Root. As a result, I felt well-equipped to sell books at book signings and other events. I wanted to express my gratitude. Also, staff contribute toward making this bank a pleasant experience on each occasion. Thank you
Ryan Kramer
I've been with them for years, but..
I've been with them for years, and I've never personally had any bad experiences. But then they had to go and change their website, which was already great... Literally the only reason I chose PNC years ago, was for their virtual wallet. I still technically have it, but you have to go to a bunch of different locations to see what they used to have on one page... Also, they completely destroyed its visual layout which made it quite nice to use and understand... They ruined the reason I've banked with them for so long. Guess I'll look around elsewhere.
Don Marie
Edgar Mercedes is my reason for staying…
Edgar Mercedes is my reason for staying with PNC Bank. The customer service he has should come for sale in a bottle. I recommend anyone to visit the branch in Port St Lucie, FL. Off us hwy 1. Excellent customer service.
George
The new online bank experience is…
The new online bank experience is horrid. Takes forever to load then you have to scroll and click 5 times just to see what all came up on 1st page of original site. Then transactions you look at 1 at a time instead of 1 page of about 30. Finding other things is also a nitemare. // online chat a joke also.. they never do what you ask. I report lost card- said they would cancel it but was used all across germany by someone. Called cust service too- said cancelled and a week later new charges kept appearing- i had to wait unril i got home to go to my branch to cancel card. Give me back royal bank of scotland (that they bought).
Joshua Robinson
Great bank
Great bank with helpful staff
Dat Carrot
Shanela is amazing
Shanela was an amazing representative and helped me resolve my issues quickly. I cannot say enough great things about our interaction. She's a wonderful person.
Juaria Shelton
Commending Extraordinary Service by Tyra Cauldwell – PNC Bank Teller, 16th & Clark BranchDear PNC Customer Service Team,
Dear PNC Customer Service Team, I am writing to express my sincere appreciation for Tyra Cauldwell, a teller at your 16th & Clark branch in Chicago, Illinois (60616). Tyra consistently delivers a level of service that is not only professional but truly exceptional. Every interaction with her is uplifting. She warmly greets customers by name, asks how they are feeling, and takes genuine interest in providing not just assistance—but an experience. Even on days when you may be feeling a bit down, Tyra has a way of brightening your mood simply through her presence and attentiveness. Tyra is also incredibly knowledgeable. She goes above and beyond to provide detailed information on accounts, explains current promotions clearly, and always asks—politely and thoughtfully—if I would like to speak with a banker, ensuring I’m connected to the right resources when needed. In a world where customer service can often feel transactional, Tyra brings humanity, joy, and excellence to every encounter. She is a true asset to your team and represents the PNC brand with integrity, compassion, and care. Please extend my sincere thanks to Tyra for her outstanding work. Warm regards, Juaria Shelton
Neil Freed
Just set up 2 new accounts at the local…
Just set up 2 new accounts at the local PNC bank in Tucson, AZ and the people were very helpful and professional. Aryn was patient and thorough setting everything up the way I requested. Thank You
