RateGenius Review
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Reviews 4027 
customer
No Follow-Up
Took all my information, hounded me to call them multiple times a day, talked with someone who was supposed to call me 10 minutes later...8 days later still waiting. I guess I won't be using them moving forward. What a waste of a credit check.
Malik Ashorobi
Leah B was great
Leah B was great. She communicated everything clearly to me and was very responsive. Also she was very friendly.
Vekram Singh
Great experience
It was smooth process. Easy to understand. Good rate for my auto loan needs. The agent Joseph Hernandez was extremely professional and patient in explaining details and every step. One thing that I did not like so much that they only provided me offer from one single lender and there were no options to choose from. But I am fully satisfied with what service I got from rate genius.
Donald Needham
My agent was very knowledgeable
My agent was very knowledgeable, straight forward, and answered all my questions. He also found the rate and auto warranty I was looking for and cutting my rate almost in half with refinancing my auto loan.
Kitty mcneill
I liked the way Ann helped me through…
I liked the way Ann helped me through this process and I would recommend that anyone with Not so good credit give it a try.I was very happy with my experience.
Daisyreebs
These folks work hard and fast to make…
These folks work hard and fast to make things happen!
Hannah Conner
Christine with rate genius was very…
Christine with rate genius was very informative and worked quickly to get my car refinanced!
Venus Tilley
Great service from start to finish
Great service from start to finish! Tim was great! Thank you!
contessa sorum
Tim was awesome
Tim was awesome. Very responsive & communicated every step. My experience w/ the entire process was great.
Ryan Turano
Simple as it gets
Simply put Ann made the process as simple as it could get. Thought it would be a pain but they give you every step laid out in an easy to understand way. No hidden anything. 10/10
Alexis Tooker
This was an amazing experience for me
This was an amazing experience for me! I was helped by Ann who always answered my calls when I had questions and helped me through every step of this process! Definitely worth it to refinance with rate genius!
Cody Marcum
I was helped by a lady name Christine
I was helped by a lady name Christine, she was super helpful and very friendly throughout the process. I work five days a week and unfortunately it made the whole process more difficult and take longer Then normal. Christine continued to work with me and try to make the process as easy as she could and after about a month we got it all figured out and I’m saving a good amount of money compared to what I was paying before
Christian Terilla
My whole experience was made simple by…
My whole experience was made simple by my loan specialist, Shrutika Pandey. I didn’t feel rushed or pressured at all and we ended up securing a loan to refinance my vehicle. I would recommend Rategenius.com to anyone.
Phillip
Friendly service
Friendly service, easy to complete. Communication was good from beginning to end.
Sarah Williford
I was incredibly pleased with the…
I was incredibly pleased with the customer service provided to me throughout my refinancing. Ann Mckinnley was patient, kind, resourceful, and knowledgeable in her field. I would highly recommend this company and Ann for assistance with refinancing. Thank you!
Matt Kolb
My experience was excellent
My experience was excellent. I dealt with Leah Baize. She provided an amazing customer experience by being thorough, patient, and impeccable follow up and follow through. I have already recommended to 2 friends so far.
Houston Baker
My experience was mostly pleasant
My experience was mostly pleasant. My representative talked me through the steps and kept me up-to-date on how the process was going and what I needed to do. I'd give 5 stars but having to go get some papers notarized and send them out was a slight inconvenience.
Papi and BigCZ's Comedy Zone
The person that helped us was kind
The person that helped us was kind, helpful. Lorrie Homan
Kyle Puckett
Handle my refinance quick and easy
Handle my refinance quick and easy. I felt like I was informed in great detail of the whole process before proceeding with documentation.
Gary
Just completely refinance on my 2017…
Just completely refinance on my 2017 Santa Fe. They made the process very easy, anything I had is sent out had prepaid postage along with it. Although you do pay a decent chunk of change to complete the whole process. In the end, my payments are lower and that's all I really care about.
Raven Pouncey
Quick and Easy
I had such a quick and easy experience! Thank you Ann for assisting me!
william glenn
I had a little more of difficult…
I had a little more of difficult Refinance due to my own circumstances. And they were taken in stride and worked around excellently.
Matthew Lengel
Personalized and efficient
The process was easy and personalized. They assign you a point person which is super helpful. My loan process was managed by Christine Santisteban. She was very helpful and responsive. We were able to do most of our communication through text. Highly recommend!
M Views
Awesome prompt service with very…
Awesome prompt service with very competitive rates.
Remi Campirano
Great experience, using you guys again…
The employee I had helping me Brad Frizzle was amazing on helping me through the process. Made it quick, easy and almost effortless.
Leona
Vince and Filishia were great to work…
Vince and Filishia were great to work with. They helped me save almost $200/month. There was a snag with docusign but otherwise it went well!
AJ Walker
Not a bad experience done on phone and…
Not a bad experience done on phone and online. Not at all bad
MiddleEasternMexican
This was an amazing service
This was an amazing service. I knew there had to be a way to lower my payments, but in the end I not only lowered my payments with a lower rate but also lowered my term!
Cheryl Henderson
The rates were explained to me
The rates were explained to me. Very fast and efficient service. Tim did a good job.
Valeria Perez
Skyler and everyone on the team was…
Skyler and everyone on the team was amazing i truly appreciate everything and the help
Miles Heidemann
Avery was my agent and gave amazing…
Avery was my agent and gave amazing customer support....easy and a generally good experience.
ost
I contacted RateGenius again to refinance auto loan
I contacted RateGenius again to refinance my auto loan with a different bank. The agent processed all my documents, initiated a credit check, and then went silent for almost two weeks. After I called a support line, I found out there was no way I could refinance the same Car a second time with RateGenius which the agent failed to explain and check before even starting the process. As a result, I have another hard pull on my credit history and will have to do that again to refinance my loan with another company. This is terrible customer service! UPDATE: RateGenius replied to this review and asked me to call back and resolve the issue. But the funny thing is that every call on this phone number goes directly to voice mail and they never call back! UPDATE 2: Apparently, it was a rate RateGenius policy where they do not refinance the same vehicle multiple times. Be aware of this quirk. But on the positive side, I did talk to them again and they helped me out with a different company that provides the same services.
Daniel
I read all the great reviews so I tried…
I read all the great reviews so I tried rategenius for myself and was a great easy experience! I definitely recommend them .
Holly Lee Beatty
They made everything so simple!
They made everything so simple and easy. And it all was taken care of quickly.
Dee
Awesome Experience
I was skeptical at first to apply for a refinance on my auto loan because I have been rejected so many times. I was pleasantly surprised that I was approved and with a great rate and a much lower payment. The process was easy and Adrian my direct representative was always available and answered every question I had. I would definitely recommend.
Samantha McClellan
Ann was wonderful to work with
Ann was wonderful to work with! I originally went on a whim to see if I could obtain a lower rate since my interest seemed high for my vehicle. I was able to obtain a lower rate and the customer service she gave was superb!!
Louise
Ann with Rate Genius reached out to me…
Ann with Rate Genius reached out to me right away and found a lower interest rate than I was originally pre approved for. My document situation was messy because I had just moved and had differing addresses on documents. Ann was patient and understanding with me. Thank you so much!
Brandi Ott
Rate Genius definitely helped me a lot!
Rate Genius definitely helped me a lot refinancing. It was super easy, and the representative Ann, was very friendly, professional, and super helpful. I highly recommend. 10/10.
Liza Sanborn
Great experience working with this…
Great experience working with this company to refinance our car loan. I highly recommend!
KINNEY/RODNEY
I loved the whole process with…
I loved the whole process with RATEGENIUS! I loved it so much I did a 2nd re-finance with them one week later!
LM
Overall I was pleased with Rategenius
Overall I was pleased with Rategenius. The reps I spoke with were polite, professional, and helpful. They got me a great rate on my auto loan considering the times we’re in and the application process was fairly easy. It did take longer than expected to complete and a little frustrating when waiting days for an update from the loan rep, but in the end all is good.
Will Housewright
Excellent service
Excellent service. Rate genius was very responsive and answered all of my questions thoroughly.
Donald Alexander
The process was extremely easy and I…
The process was extremely easy and I got a great rate.
Steve
Super easy
The process was super quick, the reps were highly responsive, and everything was very, very easy. Would do this again in a heartbeat.
Julio
Best experience
Best experience. Fast approval and follow up from all personnel involved. Loan was finished in 3 and funded overnight. Can not wait to refinance my second car with them.
Sabrina Davis
Anne helped me get a great quote on my…
Anne helped me get a great quote on my refinance! I took my car note down by 200!
Steve Harman
Ahead above the rest
Honest, Expediant and very professional. Keith Edwards is the man. Straight to the point and always ready to answer all my questions. If you need help lowering your monthly payment . Rate Genius is the way to go Thanks.
Sarah Estes
Thanks to Brad I refinanced my car
Thanks to Brad I refinanced my car. Super helpful agent.
Jeffrey
So used rate genius to refinance my
So used rate genius to refinance my truck and they made the process so easy. Their people were very helpful and quick and they made this whole process wonderful
Keith
New auto loan
Right from the beginning Aaron was great. He explained everything perfectly, didn't waste anytime, and saved me money. Lower monthly price and lower interest rate. It was super easy and fast!
Jake
From the start it was extremely…
From the start it was extremely seemless transaction! My coordinator did everything she said she would on time and was very friendly! Highly recommend
Pamela J
Auto Refinance…I was referred to…
Auto Refinance…I was referred to Rategenius thru Experian credit website and that was the best decision ever! I was reluctant initially due to past credit history and thought I may not get approved. When I submitted my application Rategenius responded immediately and I was assigned to loan officer “Shrutika Pandey”…even though I was still reluctant due to various reasons with my process she always reassured me that everything would work out and she will go thru the whole process with me and not to worry…we will get thru it together. When my loan was finally approved I was so ecstatic and thankful Shrutika didn’t allow me to give up and because of her I’m able to continue on the up climb of my road of credit repair! Thank you Shrutika and Rategenius! Pamela J
Amey Young
Ann was very helpful and made the…
Ann was very helpful and made the process quick and simple.
ANNETTE HOLMES
I needed to lower my payment to be able…
I needed to lower my payment to be able to make bills easier. My loan went fast and easy.9
Scott Judge
I was directed to Rategenius thru…Credit Karma
I was directed to Rategenius thru Credit Karma. I refinanced my 2021 Yukon. It went very smooth and was painless. I would recommend Rategenius to anyone that asked. Thank you Scott Judge
Jessie Brown
Really fast process and easy process
Really fast process and easy process, a lot less hassle than other refinancing I've done. Will use again!
Dilshad Saleh
Jose Hernandez was great to work with
Jose Hernandez was great to work with. Was very responsive and the whole process was extremely smooth!
Tammy
They were fast and effective through my…
They were fast and effective through my whole experience..Brad was my loan specialist and he was wonderful and went beyond and above for me to get the best rate possible. I would recommend them for sure
Larry Salyer
Very friendly and professional…
Very friendly and professional communication was great and I was happy with the loan that was secured for me I would use them again.
Joanna
Car Refinance
Ann McKinley helped me throughout my whole car refinance process and I could have not been more thankful. She went above and beyond for me and was able to get me a loan with the credit union of my choice and a new lower rate. I would recommend her for your refinancing needs! 10/10 would do it all over again.
Mike Smith
It was quick and easy
It was quick and easy, I was kept informed every step of the way. Thanks for your hard work, it is much appreciated.
Aaron Bornstein
Just a big thank you
Just a big thank you. Yes you have to find a few documents, but you are guided throughout the process. I’m very pleased with the outcome and appreciate the guidance.
Cesar Hernandez
AWESOME COMMUNICATION
From start to end everything was great! They made the process very easy, and I was connected to a great lender within a couple of days. Within a week, my loan was secured, and couldn't be happier with the result. The staff was very friendly, helpful in understanding the process, and made it a seamless process.I gave this company 5 stars because they very professional and they made sure I got the right financial company I needed to suit my refinancing needs. I really appreciate Rategenius for their complete accuracy as I switched from my old high interest rate company to a lower interest rate company that they recommended I try. Thanks so much Rategenius,I couldn’t have done it without you!!!
shannon schultheis
Refinance
I had a great experience. Rate Genius found me a great rate. It was a smooth easy process
customer
Im very pleased with how quick and…
Im very pleased with how quick and efficient they are. Easiest experience Ive had doing a loan
Megan Trombley
Great Experience
Easy to work with. Got a better rate and lower payment on my car. I will use them again in the future.
Josh Wheeler
Great company to work with!
From start to end everything was great! They made the process very easy, and I was connected to a great lender within a couple of days. Within a week, my loan was secured, and couldn't be happier with the result. The staff was very friendly, helpful in understanding the process, and made it a seamless process.
Sarah McNair
Appreciated the transparency
Made refinancing my vehicle easy and went over all my options and was always honest with me about what could happen and what might not happen. Appreciated this greatly.
J'lynn McNeil
Ann was amazing every step of the way
Ann was amazing every step of the way! She always kept me informed on what was happening through the entire process.
Imani Brimah
Exceptional
Exceptional! James worked fast and was great
Robby Worthington
AARON AND THE RATE GENIUS TEAM Made it…
AARON AND THE RATE GENIUS TEAM Made it real easy. Told me what he needed and kept me posted on the process. Great experience!
Scott Rustulka
Pick Rategenius for your lending needs!
Gary and the Rategenius team was very thorough and guided me through the process sooooo easily. Loved the service!
Travis Cummings
Just wasn’t pleased with the overall…
Just wasn’t pleased with the overall experience. A lot of miss communication. A slow process. Went from owing $21,000 on car. To now owing over $25,000.
John Bellaud
Auto Refi, Great Experience
I recently refinanced my auto loan and worked with Ann at RateGenius. She was high touch and made the process easy. Got my initial rate way down and got an additional discount for auto pay. Overall great experience.
dalston
Best experience ever
Best experience ever. Thank you guys for your service.
Marlanea Guillen
Rate genius got me such a better deal…
Rate genius got me such a better deal with half the interest I was paying my representative Ed Kain was amazing he walked me thru every step of the way and had answered all my questions I definitely will recommend your company going forward thanks again
Shelia Williams
I gave this company 5 stars, I wish I could give them 10 stars.
I gave this company 5 stars because they very professional and they made sure I got the right financial company I needed to suit my refinancing needs. I really appreciate Rategenius for their complete accuracy as I switched from my old high interest rate company to a lower interest rate company that they recommended I try. Thanks so much Rategenius,I couldn’t have done it without you!!!
Anonymous
Reduced my rate by more than by half!
Reduced my rate by more than half! Easy to work with and overall pleasant experience. Super quick turn around time, also!
Fedwa Kakar
My agent Ann was great
My agent Ann was great! Very polite, informative, responsive and knowledgeable. The experience was great throughout the whole process and she made it easy! Felt very comfortable and I trusted Ann throughout the process.
