Pets Best Review
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Reviews 4546 
Nancy
New to this company
New to this company, and so far no complaints My first claim submitted was completed in a couple days, and reimbursement was just as fast. +-
Tammy
The customer service is very nice.
The customer service is very nice. My claim was quickly processed.
Chris Mercieca
Very easy to use
Very easy to use, great customer service.
Sara Peck
Quick, efficient
I had my first experience this past week. After my dog had a serious impalement and needed surgery. I submitted the receipts before I left the veterinary hospital. And I received my refund within 3 days. I had a couple questions regarding the next few appointments and how to claim them, and customer service was great and quick. I'll definitely be keeping this service.
Jennifer Killinger
I have had my dogs covered with Pets…
I have had my dogs covered with Pets Best for over 5 years now and it has more than paid for itself every year. I compete in dog sports and the peace of mind knowing I don't ever have to make a decision based on money is well worth it. My claims have all been paid timely with no issues. Thank you!
John MARSHALL
The claims process has gotten much…
The claims process has gotten much quicker in the last year. What used to take a few weeks is now done in a few days. The coverage is very simple to understand, so I have never had to dispute a claim. I always have an idea of what my claim will pay and it’s always been accurate.
Artemis Strong
Efficient and no delay in processing my…
Efficient and no delay in processing my claim, done in a timely manner
Consumer
Pet insurance is one of the best…
Pet insurance is one of the best decisions I have ever made. The claims process is so simple and quick. The peace of mind I have knowing my babies will be taken care of without the worry of financial strain is priceless.
Sue
Smooth processing
Claims are processed swiftly and customer service is professional and helpful. My most recent claim for my pup's ACL surgery was processed and paid within 3 weeks of the surgery. Bills are sent through Pet Bests app and they contact doctors for detailed info.
Satoshi Tsuji
Quick payout
Our small Miniature Schnauzer was severely injured in a pit bull attack, but thanks to the insurance's quick reimbursement process, we were able to provide her with the necessary medical treatment without worrying about the cost. As a result, we were able to welcome our little family member back home in good health once again. She was hospitalized in two different hospitals for about two weeks, and the medical expenses for the hospital she was admitted to later were reimbursed first. I believe that the speed of insurance payments significantly depends on the responsiveness of the hospitals.
Valued customer
Best coverage for the lowest cost
Pets Best has been amazing. Easy to submit claims, whenever i have submitted a claim they always reimburse me exactly what my policy entitles me to, never an issue with payout. The coverage inls comprehensive and the policy preimums is cheaper than any other company i checked before deciding on pets best. I will never use a different company.
Zach Kes
reimbursement
I had trouble submitting my claim and the customer support team was very helpful when I called. They walked me thought everything quickly and easily and we got the problem taken care of!
Max V
Insurance gotchas
Like any insurance there are copay’s and deductibles and delays and other shenanigans that will mean that they reimburse you less than you expected.
John Stewart
Our experience with Pets Best Health Insurance
Our experience with Pets Best Health Insurance has been very positive. From our application for insurance for our young puppies through our first request for reimbursement for their first wellness visit with our veterinarian, Pets Best has been very professional and caring.
Donna Scott
Very happy with everything involved…
Very happy with everything involved with this issue
Jamie Chapeton
Pets best has been great to work with…
Pets best has been great to work with the claims responses are easy to understand but can take some time to be processed. But I will say they keep you updated the entire time. Pets best has helped us on multiple occasions with our Black Lab Pup. They were recommended by a friend and I will do the same to another person.
charles boddy
Explanation of benefits are very clear…
Explanation of benefits are very clear and always no hassle with my claims. Highly recommend Pets Best.
Kate Sparks
Highly recommend...
This insurance has been very easy to use and great to communicate with. I'm so grateful to have it and have needed it since my dog got sick. I recommend it highly!
Lisa
Easy process...
Submitting claims is easy and straight forward. The processing usually takes 3 to 4 weeks, and my payment gets deposited to my bank account, so it is all efficient and goes as expected.
Heather
Having Pets Best Health Insurance has…been amazing
Having Pets Best Health Insurance has given me the security that I have been able to provide my dog with the cancer treatment she needs. Excellent service.
Monica Siems McKay
Super easy!
It's so easy to submit a claim online, and there was good communication about the progress of our claim review. The claim was approved for the full amount we expected. Very happy with the experience overall.
Ana Godfrey
It the best investment I have done for…
It the best investment I have done for my pet. Every time I submit a claim. The process on descent time matters. I will definitely recommend it.
George Bruce
Folks get Pets Best
Folks, if you need pet insurance, get Pets Best. I have been with them for a long time. Never any problem. They keep you informed of specific things going on in the animal world and keep you updated about any claims. They are highly concerned about your pet's well being.
Sophia Cheung
Best insurance for my baby
Got this for my fur baby before she was 1 years old and unfortunately have had to file a few claims already. The file a claim process is super easy to use and quick to reimburse you. So happy to have this for my baby. Makes life so much less stressful.
Rich Radice
Very pleased
Generally very pleased with the experience. I have made several claims and the processing has been very straightforward. Most impressive was the phone support. I had a question regarding coverage and the woman who answered was delightful and DOMESTIC! She was knowledgeable and reassuring and, above all accurate. I have been a policyholder for 3 years and would highly recommend Pet’s Best. Keep up the Great Work!!!
Bryon Knoth
Covered my dog for surgery as promised.
Covered my dog for surgery as promised.
Zach Williams
10/10 experience
Claim review time has improved SIGNIFICANTLY! The last claim was processed and approved in less than 24 hours. I have not had any issues with Pets Best and very thankful I started with them when I did. The only thing I’d recommend for improvement is to cover veterinary care outside of the US. San Diego customers live close to Mexico where vet costs are substantially lower, which would save everyone money.
Camille Brockett-Lanier
It's an easy straight forward service
It's an easy straight forward service. I just wish they covered flea and heartworm medicine in a 12 month period every year instead of a lifetime max, once.
mary lane
I had pets best for my dog
I have had pets Best insurance for several years and never had to use it. We recently had an emergency with our dog and pets best reimbursed us what our plan stated. Everything was quick and easy
PennyD
Good service and trustworthy.
The claims are easy to file and the explanation of benefits is also easy to understand and accurate. I’ve been a customer for several years and have had no problems with getting the coverage I paid for.
Rick
Amazing experience with Pet’s Best
Amazing experience with Pet’s Best! Losing your best buddy is very tough, but the process of grieving was so much easier without the hassle of fighting an insurance company. Pet’s Best made the experience effortless. We’ll never have another pet without Pet’s Best!
Paige Namanny
Quick Processing
I took my youngest pup to the vet for a routine check up & vaccines, I submitted the claim on Wednesday after 5pm and shortly after 11pm I received a notification it was approved!! I love the coverage, it’s great for my pack.
Melanie
Always quick and super easy to process…
Always quick and super easy to process claims! This is my favorite bill to pay each month, for the peace of mind knowing my pet is covered.
New to area
Quick Turnaround
The quick, very quick, turnaround time to pay this last claim was fantastic. Past turnaround times had been dreadfully slow.
April Schrader
Absolutely amazed
Absolutely amazed! I signed up for Pets Best a week ago. My dog had their appointment yesterday, after his appointment, I downloaded the app and submitted the claim, which was super simple. The very next day they had approved it my claim! I have dealt with other dog insurance companies and have been very dissatisfied and I can say that I truly will be recommending this company to all of my friends as well as my dog training clients
Karissa Piros
The time it takes to be processed is long
The time it takes to be processed is so long. Still waiting on a claim to be processed especially. Submitted a couple claims the same day cause I forgot to do them earlier and got most of them back already but still waiting. And I think in some cases there could be a better explanation of why I’m not getting money. And sometimes it feels like every time I submit a claim it’s just goes towards deductible every time and I get nothing back but when it doesn’t say towards deductible I get a decent amount back but it feels I don’t get back what I should, but then again my pups haven’t had anything major until this last claim I haven’t received so that’ll be the main test especially since the deductible is supposed to paid. But its still great that I get something back
Pstan
3 episodes in a short period
My poor dog had 3 episodes in a short period. I submitted the receipts and Pets Best paid out all 3 within a month. I’m very happy with Pets Best.
Barb Miller
Great Response
We always get a prompt response and a great explanation of benefits.
Ariel B.
What can I say about Pets Best
What can I say about Pets Best? They're great! The platform is easy to use. Their benefits are explained clearly and their process is straightforward! My furry family member has had his health insurance costs covered since he joined our family 2 years ago! We are grateful for the service they provide in helping to make the burden of the costs of veterinary care a little easier on the wallet! I highly recommend them for your pet's healthcare needs!
Robin Gray
The claims process was very easy—no…
The claims process was very easy—no hassle with reimbursement. I handled all of it online.
John Roberts
Incredibly impressed!
I am a new customer and am incredibly impressed with my experience. 1. Easy claim processing on line. 2. Prompt processing of claims. 3. Excellent communications.
Terri
What a wonderful company
What a wonderful company! Customer service is top notch! Quick turnaround with reimbursement. So happy to have my baby insured with them!
Cliff Fletcher
The claim was paid very quickly and…
The claim was paid very quickly and they covered almost the entire bill. I was so impressed. Also relieved that they covered most of the cost. Tuffy has peace of mind that he is being looked after and in good hands.
Sandy
The claim process was very easy and…
The claim process was very easy and quick. The claim settlement statement was complete and easy to understand.
Jennifer Roznowski
My puppy had a foreign body ingestion…
My puppy had a foreign body ingestion requiring surgery. Pets best was there for us through the process. Everyone I spoke to was helpful and we were informed about our reimbursement within 3 weeks. Great customer service!
Allison Matos
Smooth Process
Overall, a very smooth and easy experience. Easy to submit claims.
P Allen
First pet with insurance
This is our first time having pet insurance so we did not know what to expect in the event we had to use it. Pets Best is the BEST. They made it easy to submit claims and covered all expenses stated in the contract. Thank you so much!
Rachel
I never have to worry about my boy's vet bills
I can take my dog to the vet or his specialist and know he can be treated and I don't have to worry about bills piling up. He can feel better and live his best life because Pets Best is there for me!
Renee
Highly Recommend!
I love pets best. They have fast professional service with quick reimbursements. My dogs are my kids, I would do anything for them. They have better insurance with Pets Best than I do with my private PPO insurance. You have a customer for life! Keep up the good work.
Laura Darmstadt
I would recommend PetsBest to anyone…
I would recommend PetsBest to anyone looking for pet insurance! In the past month we had a health issue with our dog, and it was so comforting to know that we could provide her with the recommended care, despite it being pricey, because we knew that PetsBest would cover it. Their claims process is incredibly easy and is prompt, which is so helpful. I am so glad that we got insurance for our dog, and I am so glad that we went with PetsBest.
Carolyn Hoover
Not worth the money and inconvenience…
So so far it seems the review of claims is taking longer than a week. Also requesta for additional information on claims are inconsistent. I had two claims going, one for each of my pets who both got the exact same annual wellness exam both had itemized receipt. But one was reviewed asking for a document that was had more clear about amount. Last so far the amount reimbursed for wellness items are well under what paid only about 55 % of the total. So basically I would have saved money if I just paid out of pocket. But now I have to pay my premium and pay the difference with will end up totalled to more per year. I will not be renewing service next year.
Lauren Morrongiello
The BEST!!!
The easiest, best, most helpful insurance company I have ever dealt with. Bless them
Brandy Justice
Pets Best is great!
Pets Best is great! Easy to submit claims and quick responses! Coverage is straight forward and transparent. Highly recommend!
Billie Draves
Easy to submit a claim
Easy to submit a claim. The claim is taken care of in a fast and clear way.
Joan
So glad I got this insurance!
I submitted 2 claims for my exotic shorthair cat. Both were approved in timely manner and for the amount I expected. Pets Best insurance gives me such peace of mind, knowing that I can provide whatever veterinary care is needed for my 3 cats. I highly recommend this insurance!
Charmaine DeHass
So far so good
So far so good, but I have only had it for two weeks. I submitted a wellness visit invoice and received my money quickly.
Dayle Conrad
Submitting the claim was very easy with…
Submitting the claim was very easy with our online account. I was kept updated via email. The final settlement came in a timely matter. We are pleased with our policy coverage and the quick settlement of our claim.
Tony Pisacano
I’m very happy with Pets Best pet…
I’m very happy with Pets Best pet health insurance. It’s very affordable and the processing of claims is quick and painless. These days with the high cost of just about everything, it’s good to be able to count on the assistance from Pets Best. I highly recommend giving them a try.
Joan Berry
Great experience
Very quick turnaround after submitting my claim. Very happy with the whole process.
michael friedman
Best pet insurance company I’ve ever had
My cat was diagnosed with a disease. Pets Best has made my life better in a stressful time. Easy claim process. Timely reimbursement. No problems. Excellent company. I recommend them highly.
Lisa
A little unhappy
Refund took much longer than usual and my premium nearly doubled
Dori
Pets Best in the most responsive and…
Pets Best in the most responsive and expeditious insurance company we have had for our pet. Our dog was diagnosed with a serious heart condition and Pets Best has been there for us every step of the way. Without their prompt payments and support, we would not have been able to afford the expensive medications and treatment needed for our dog. I will never have a pet without having Pets Best watching our backs. My family and friends now use Pets Best as well since they know our dog is alive and well because Pets Best came through with coverage for his needs. Thank you Pets Best.
Angela Witherly
They pay what they say they will
They pay what they say they will. No gray areas.
Zachary Harrison
Best decision was to get pet insurance…
Best decision was to get pet insurance with Petsbest.
E Duchesne
Absolutely wonderful pet insurance
Absolutely wonderful pet insurance. My boy was diagnosed with an osteosarcoma. Pets Best has supported us every step of the way. We were able to make decisions around his care without the financial burden.
Steven Hoffman
Ease of claim entry & review by Pets…
Ease of claim entry & review by Pets Best!
Holly clark
Such a great plan
Such a great plan. Wish I had Pet’s Best with my last pup. I can get the care I know my dog needs and feel confident I can pay for it. What a concept!! ❤️
Kelly
Great service
Pets best service has always been great
Claudia Miranda
Highly recommend PetsBest!
I am very pleased with the service and coverage. I have had no issues with your insurance.
Gabby
The BEST!
Excellent coverage, easy claims process, relatively quick reimbursement exactly as laid out in my plan.
GAIL MITCHELL
Slow processing.
I have 3 dogs - only one has Pet's Best - so just because I can compare I will say that Pets Best is very slow at processing claims in comparison to my other insurance. Watching a lot of money sit on your credit card while they process the claim is a little stressful- I filed immediately the day of the incident and its been 25 days - they finally processed the claim and state what the reimbursement is but I am waiting on the deposit - with my other dogs when filing I have the money back in my account under 5 days. I have had no problems though as far as the claims process that has been fine overall.
Kimberly Grizzle
Great first experience!
Great communication. Claim processed promptly. Received reimbursement very quickly.
Joanne Teik
Submitting claim was so easy!!
They made this so easy to submit a claim! And the reimbursement was quick and went right into my bank account. Love this company!
denise bohling
I've had this plan since we adopted my…
I've had this plan since we adopted my girl she had an accident when she was playing in the yard chasing butterflies and popped her knee cap out and it wouldn't stay in after rest and meds I made the call to get back with her vet and have surgery although it took a bit longer to get reimbursed but it covered all that was expected after the deductible was met and have never had an issue yes they went up on the cost by just a few bucks more a month which isn't bad although I wish it would pay the bill up front instead of reimbursement
Kristin Cherry
Pets Best makes it really easy to file…
Pets Best makes it really easy to file claims and get reimbursed quickly. I’m impressed.
A B
This was the BEST decision for our PET
We purchased Pets Best when we adopted our puppy three years ago. This was the BEST decision for our PET! That said, submitting a claim is easy and processed faster than expected. We highly recommend PetsBest. One thing I really like is the comparison chart provided on the website. It saves time since the HW was already done.
DA
Awesome customer service
Awesome customer service! Prompt communication! Love the direct deposit option! Only wish they covered anal gland expression. For my dogs that is a medical issue. Otherwise, we have been pleased with this pet insurance.
Rayne MacGeorge
PetsBest insurance is great
PetsBest insurance is great. Their website is easy to use. Easy to understand. I’m able to upload documents and submit a claim really fast. They advise it may take up to 3 weeks for a claim to be finalized but honestly it takes half that long most times. They are fair and easy to work with. Highly recommend.
Anne Renwick
So easy to make the claim
So easy to make the claim, was contacted immediately that claim was received. The very next day the claim was paid out. Amazing response.
Lori Kater
I like the summary of benefits paid
I like the summary of benefits paid. The only thing I dislike is The it takes to get reimbursed.
Jill Schmidt
They do an excellent job at reviewing…
They do an excellent job at reviewing claims in a timely manner. I haven’t had any issues with them and recommend them to all of my friends with pets.
Chris
Great pet insurance!
Very easy to use, great customer service and very transparent. No hidden fees or surprises. Great insurance!
Kailani
Highly Recommend!
Honestly the best pet insurance company! Easy to file claims, great coverage for our two fur babies, and claims are processed so efficiently. For example I just filed a claim on Monday and it already was processed. Could not recommend enough!
Ruthie Wagner
Easy service
Great app and great insurance
Sara Stickle
Easy to use and fast processing
The claims process is easy and they’re quite timely in their reimbursement (a month or less). I honestly can’t imagine using any other pet insurance company!
Lindsay
My claim was approved and completed in…
My claim was approved and completed in a timely manner
Jennifer Morgan
Insurance with compassion
I had called to cancel my cat’s insurance following his death. I had a difficult time talking without crying and the person I spoke with (Terry) was so very kind and supportive. Terry brought compassion to a difficult conversation. The company also sent a very kind email to express their gratitude for our business and condolences for our loss. They also process our claims quickly.
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