Embrace Review
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Reviews 3883 
Heidi Cheney
Agent was very helpful explaining…
Agent was very helpful explaining benefits.
Melanie Romalin
The process is extremely easy and…
The process is extremely easy and customer service is very helpful.
Joan S.
The submissions of claims was easy…
The submissions of claims was easy through their app. They paid promptly and I never had a problem with a claim. They paid 50 percent of the bills.
James Jacobs
The way the reimbursement was handled…
The way the reimbursement was handled expediently.
M CC
Could not be happier
Could not be happier with the product and service
Pat
They took care of bill quickly
They took care of bill quickly. Contacted me to send invoice. I had accidently sent estimate copy. As soon as it was received they sent me my reimbursement.
Tammy M
Quick claim payment
I submitted my claim and within a few weeks I received a check for claim.
K Q
Very easy to submit claim!!
Very easy to submit claim!!
Richard Gieseler
easy claims process
easy claims process, and though my dog died they were very helpful. also sent a beautiful plantable card
Angela Borneman
The service agent was super compassionate…
The service agent was super efficient and compassionate when I explained we needed to discontinue coverage for our dog who recently passed.
Aaron Shipp
Top-Notch Customer Service
I highly recommend Embrace Pet Insurance for all those seeking quality care for members of our pet family. My dog had to have emergency life-saving surgery a few weeks ago. Not only did members of the Embrace team make sure his medical history was up to date, but they processed the claim in a very timely fashion. No one wants to have to use pet insurance in this way, but I was so grateful I had made the investment--not only in purchasing pet insurance, but in holding my pet insurance with Embrace. I hope anyone reading this review has the same level of excellent customer care when engaging with the team from Embrace as I did.
Thomas Tubertini
Jury's still out
Still waiting for my first claim to be paid Jury's still out. I'm very surprised USAA endorsed this company I trust USAA it this company is off a little . I'll make a couple more payments to see if they come thur
Christy Kramer
Great coverage and great customer…
Great coverage and great customer service!
Teresa Blamires
Embrace customer service was great…
Embrace customer service was great within a week and 1/2 I had 2 emergency situations reimbursed. I would recommend this pet insurance to anyone.
Jerrilyn Forti
i decided to purchase...
i decided to purchase a (wellness/illness-accident) plan for my (Bengal) cat who (is an only pet-due to limited finances) That started sometime approx 1/23..then i (only) used the wellness portion around 4/23 and this year. Bc i stated (limited finances) reimbursement time-frame is important to me. Last year the (entire visit w/labs, exam & vaccine was 100% reimbursed) And that occured in about three days. i was anticipating the same reimbursement time-frame this year but (when it wasn't) there on day five i called, which was about the third time i spoke to a Representative. i have to say (besides speaking to a Representative when i got the plan) i liked the straightforward answers i received then and this time. i think Embrace's rates are competitive but i think their Representative's Service e.g (attention to my coverage concerns and reimbursement times) are exceptional. When i called this time (bc it wasn't reimbursed on day five) the Representative stated (the 10 -15 day policy-which really had escaped my notice) But the Representative also stated, 'sometimes it's quicker' (bc i reminded them about three days-last year) So that was reassuring and the next day i received a notice (online) that payment would be forth right. And the very next day it was there on day seven. So that was good and i am happy with the rates (only bc they are competitive) But especially happy with their attention to service!
Eileen
Seems like you found any reason to make…
Seems like you found any reason to make all my cats history a pre existing condition just so you wouldn’t have to cover anything without asking ME questions or actually calling the vet. Seriously considering canceling. What’s the point? Per your response here’s what I have to say. My cat ate a string and got diarrhea. Took her to the vet. That’s not a pre existing condition. Eat infection. That’s fine I get it. Dental. One vet said she needed a cleaning. Other vet that says she doesn’t need it and gave me prescription for special food. So yea you’re still full of it. Definitely canceling this week.
Customer
Excellect
Excellect, compassionate customer service staff
Page Byars
Easy to submitTry them you'll like them!
Easy to submit, quick decision
customer
Embrace does all the work…
Embrace does all the work of collecting paperwok, especially when you are so stressed by your dog’s health, what a relief and support. It was such a smooth process. Thank you!
Ryan Olson
A life saver for emergencies
We got Embrace after we had to pay for our dog’s ACL surgery. We recently just had to have emergency surgery for her for bladder stones, and Embrace was a life saver and covered over 80% of the costs. A loyal customer for life!
Karen
Helpful and honest advice
I was given good advice when to add well-ness care for my dog. I was thankful for his honesty and not trying to get me to spend more money.
Julie Goodwin
Thank you for covering Marshall’s…
Thank you for covering Marshall’s surgery. It was life saving. So glad that we have EMBRACE!!!!
Vanessa Healy
Could not recommend a better insurance
Could not recommend a better pet insurance company. They processed my claim quickly and sent a thorough email afterwards going over all the details. I will recommend Embrace to all my friends and family 👍 so grateful, absolutely worth it
Wale
The app/platform is easy to use
Well versed staff, compassionate, and professional. When I have to reachout, its been a great experience dealing with every person on the team
Kyana G
I have loved my experience with…
I have loved my experience with Embrace. I believe I’ve been with them for about 5 years now. They get the claims processed extremely fast after your first initial claim where they have to gather all of your vet records. I’ve heard a lot of complaints from a lot of people about other pet insurance companies and have had nothing but good experiences with Embrace. I’m a dog trainer so I’m around a lot of people that utilize these services and my experience has been one of the most positive and consistent experiences within the industry.
Satisfied customer
Quick and easy!
Quick and easy!
Andrea Edwards
Knight in shining armor
I recently had quite a scare with my dog! Embrace came in and actually saved my dogs life!
Sandra Ahlquist
Quick response
Quick response Professional Helpful
William Shroyer
It was very easy to setup an account…
It was very easy to setup an account and select the insurance that we needed for our dog. We appreciated the way everything was handled from the loss of our pet until now. Staff was very sympathetic and made us feel that they really cared. We received a beautiful card from you all that we can plant. Thank you
joyce
My pet went to the emergency vet with…
My pet went to the emergency vet with pneumonia and a stay overnight. Bill was several pages with diagnosis, etc and within two days of submitting, I received 80% of my bill back. Any future vet visits for his pneumonia are covered, too.
Jeff C
I purchased Embrace Pet Insurance for my Doberman Pinscher, Raven.
I purchased Embrace Pet Insurance for my Doberman Pinscher in July 2023. Raven turned one year old in April 2024 and we have used our Embrace policy on several occasions. For those of us who know puppies, no matter how good we are at pet parenting, there may still be some gastric issues, bumps and bruises, or other medical need that require a trip to the Vet. Embrace has done a fantastic job for me. They have made filing a claim very easy and they have agreed with every claim I placed. My experience with Embrace Pet Insurance thus far has exceeded my expectations, and Raven likes it too!!!
Bill Sheets
Incredibly efficient and easy to file…
Incredibly efficient and easy to file my claim. Received the check for emergency care for our dog within a week. Thank you Embrace!
James Stankiewicz
Everything has always been great ,but…
Everything has always been great ,but it's getting to expensive. 2 cats and 150. + per month
Lauren Privette
Embrace is an excellent company.
Every embrace representative that I have ever dealt with has been so professional, efficient, helpful and compassionate. This company provides so much peace of mind, makes it so simple to file claims, and quickly sends out checks for reimbursement.
Erik Cloutier
App is simple to use
App is simple to use, team is responsive
John King
Embrace pet insurance is the very best…
Embrace pet insurance is the very best pet insurance you can invest in. It is much better than even my health insurance! Embrace processes, the claims immediately. They keep you informed the minute you submit a claim. The rates are excellent. I would look no further.
Kim Vela
The agent was very knowledgeable…
The agent was very knowledgeable answered all my questions. All my claims so far I’ve gone through quickly and the monies in the bank highly recommend.
Gabriela Castillo
We received excellent customer service…
We received excellent customer service and were reimbursed for the surgery done to Ripple.
Lisa Blake
Customer service is very helpful
Customer service is very helpful. It is very easy to upload claims and receipts. Web page is easy to use and understand. Happy so far.
Tarre Beach
Quick, Wonderful Service
I filed my claim and got my reimbursement within a week. It went directly into my bank account. It was fantastic. Quick, wonderful service.
Wendy
No hassle claim submission and…
No hassle claim submission and reimbursement. Highly recommend this insurance company
Customer
The customer was very helpful and…
The customer was very helpful and resolved my issue
Blattner Monica
Embrace Pet Insurance Opinion
We’ve been with Embrace Pet Insurance since 2014. Anytime I had a question i got an answer within one day. I can’t even get that quick of turn around with my doctor! I would highly recommend them if you are looking for a good quality insurance for your pet.
Dave Pace
Cost should be around $55 at most but it’s $82
What I have come to realize is really not much is covered with Embrace unless you add wellness rewards or your dog gets spontaneously hurt or sick. This is their coverage in a nutshell, so be prepared. Then there is the annual deductible that has to be met so you put in a claim find most of claim they agreed to pay goes towards your annual deductible. I essentially paid for the insurance for 3 years and received little to no benefit. Had I understood the how this insurance works I would have chosen a different company that offers the same insurance but offers wellness rewards at the same total price as Embrace and Fetch insurance does just that. So I canceled Embrace because they also recently hiked my rate to $82 a month. I called Fetch and the same coverage with wellness rewards is $15 dollars less than what I was going to pay with Embrace. Anyway nothing bad to say just overpriced insurance based on my research with other pet insurance companies.
Beverly Beahn-Sivula
A much slower resolution
This experience with another of my furbabies, Lilly Rose, took a lot more time than my first, with my Vinnie and it was a small fraction of Vinnies claim. I'm not sure where the problem was (whether the vets office, Embrace Insurance, or a combination of both). But I'm glad it's finally resolved. Thank you so much.
Rosie
Embrace took good care of Nina's…
Embrace took good care of Nina's medical invoices. They are the best and their customer service is fantastic. My Nina passed away on 05.02.2024 and the gentleman that helped me did a great job to assist my needs regarding uploading the final claim. Just an awesome staff. Again thank you for taking care of my Nina's needs. Rosie
STEPHANIE
Claims was pretty seemless
Claims was pretty seemless. I submitted the paperwork. It took about two weeks. I’m glad I had insurance for sure!
Janet Taylor
Vet dental illness
Great service
AK
Easy process to submit claims
Easy process to submit claims, helpful call center and quick claim reimbursements.
Craig Stevens
Embrace did a wonderful job handling…
Embrace did a wonderful job handling our first claim for Georgia - so happy we got her covered through your company.
Jewon Jung
Easy process and claim was processed…
Easy process and claim was processed timely! Highly recommend!
Laura Palmer
I have been extremely happy with the…
I have been extremely happy with the way my claims were processed and paid in such a timely manner. Be assured if I should adopt another fur baby I will use your service again.
Selina Long
The filing was quick
The filing was quick. The reimbursement was quick when I called out because I couldn’t figure it out was likewise thorough and quick can’t fold them for anything ….fine job.
Iggy’s Parents
Lymphoma Coverage
One of our girls has lymphoma, and Embrace has covered her first year of treatment. The staff and claims folks are responsive and answered questions each time we emailed. The first claim took a few weeks to process, but each one after happened very quickly. If you are on the fence about pet insurance I recommend you give Embrace a chance. We hoped to never needed it for cancer, but are thankful to have it.
Michelle Fitzgerald
Quick and fair review of claims
Our cat had unexpected major dental surgery this month, but because we had embrace we could focus on making decisions that prioritized our cat’s wellbeing over finances. Embrace reviewed our claims quickly and fairly, making a potentially highly stressful situation much easier.
Christina Weiss
Seamless first claim
I just recently had my first claim for an ACL repair. As was already expected, it took a little longer than what they say the usual is for claim turn around due to needing full medical history. This was stated upfront so it was expected. Entering claim was super easy. They said to expect up to 30 days for an initial claim and it only it took just shy of 30 days to get reimbursed. I am very happy with the service and the full disclosure of what to expect. It took took little effort on my end and my baby was able to have surgery with piece of mind.
Nina T.
With me every step!
I got a puppy to train as my service dog. A few weeks after we brought her home she was very sick and it went on for months. Embrace was with me every step of the way. The EoB's are easy to understand. The people I've chatted with have been very kind and so far everything has been covered. It takes the most frustrating part of a scary situation out of the equation.
Donna Bower
Potential sago poisoning…
Recently I had a potential poisoning scare with my dog. On our walk it looked liked she had picked up a sago palm nut and ate it. I was unable to get it out of her mouth. I rushed her to a local emergency room where vomiting was induced. Because of the severe toxicity of sago plants she had to be transferred to a veterinary hospital that had critical care vets for further treatment and observation. She remained hospitalized for 2 days. She is fine now thankfully. I sent all invoices to Embrace who quickly reimbursed me for 90% (per my policy) of my expenses. When I had some questions about the process they were very helpful explaining things to me. I am so grateful that Embrace made the frightening experience easier to navigate without the fear that I would not be able to afford critical emergent care for my sweet Pippa. Thank you, Embrace!
Donald W
Effortless Peace of Mind: My Experience with Embrace Pet Insurance
Embrace Pet Insurance truly exceeded my expectations with their exceptional service. Submitting a claim was a breeze – just a few details and an invoice upload, and I was all set. In just a matter of days, I received a response along with the reimbursement amount. What stood out to me was how straightforward and easy-to-understand their explanation was. For someone like me, who wants simplicity and clarity, Embrace Pet Insurance is an absolute game-changer. They've not only provided financial protection for my furry friend but also peace of mind for me.
Arusiak Amarian
Easy and on point
Easy and on point. First time took toooo long, but I guess it’s a protocol. They take time to check everything. But after that it took 5 days to approve the claim.
Rosalind Pellom
Pet Insurance
I don’t fully understand how the coverage works but you have to pay first and wait if you’ll be reimbursed
myjobhelper.com
This is a hard one for me
This is a hard one for me. They eventually paid the claim, but getting there was very difficult. It was extremely frustrating just trying to get a representative on the phone. When I did, I was transferred multiple times and then the person I spoke with didn't even have ALL the records that I had provided in front of them. I appreciate them paying the claim. I do not appreciate what I had to go through to get there.
Chip Fields
That was freaking fast
That was freaking fast! I got money deposited in my account the day after I filed the claim!
Cope Sanders
Outstanding customer service and fast
Outstanding customer service and fast. I knew that you guys cared about us during an awful time in our lives
Rita Bedford
After some back and forth on vet…
After some back and forth on vet reports We got good results on Odie’s dermatitis Which I hope is resolved fingers crossed Thanks Embrace 😎
Ron W
Skeptical about pet insurance
I was very uncertain about buying pet insurance for my 2 baby Toy Poodles. I researched very carefully, talked to my vet, read many reviews and decided on Embrace. All companies promised a lot but it seems Embrace delivered. Also, they were on my vets list of recommended companies and also USAA was recommending them. SO, I signed up. I am glad I did as I had some issues with about 5 months and my claim was handled promptly. Every communication I have had with them via phone, email on on their web site have been pleasant. Even if I had not had to file a claim I would feel comfortable knowing that they were covered just incase. Thanks Embrace
Kimberly Castellanos
During a horrible tragedy the Embrace…
During a horrible tragedy the Embrace team helped me file my claim and were very caring and helpful
Nina Murzyn
Easy to file a claim
Easy to file a claim. Quick payment. They pay as agreed. I am glad I chose this company for pet insurance!
Mary Jaco
Professionals
Caring professionals who truly care about their clients and pets. Fast reimbursement
Thomas Cullinan
With the app it is easy to input and…
With the app it is easy to input and track claim status. The initial claim took about 4 weeks, as they researched my Dogs health history, but subseuent claims are processed in as few as a couple of days and direct deposited to my checking account.
Chris Rominger
Professional and caring
Professional and caring . Easy to submit claims very user friendly took the stress out of an already stressful time with my pup having to undergo surgery.
Rob Crabtrey
Claims Processing
It was easy to submit our claim. It was processed without any issues and very fast and we were updated of the claims status every step of the way.
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