RISLA Review
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Reviews 4123 
Vee
Her knowledge and and understanding
Her knowledge and and understanding
customer
Completing our FAFSA was quick and easy
Completing our FAFSA was quick and easy
TIM K
Simple and quick process to get loan…
Simple and quick process to get loan rates and estimated payment options which are better than anywhere else I looked. Loved the ability to select specific loans at existing lenders to payoff when applying for a refinance loan. Quick response from customer support when requesting help getting loan information from existing lenders.
customer
Erin was amazing!
Erin was amazing. She made this very complex process very simple for us.
Michael Gauthier
You guys really know what you are doing…
You guys really know what you are doing and make the whole process so much easier than it could be if done on my own. Thanks so much.
Kelly
Dave was extremely resourceful and made…
Dave was extremely resourceful and made the process easy.
Jill Colna
The rep I worked with was very…
The rep I worked with was very knowledgeable and helpful!
Kristen
Helpful & Easy
Super quick and helpful! Was able to fix a quick issue in no time.
customer
Marissa at CPC was awesome
Marissa at CPC was awesome! We had no problems completing our FAFSA and CSS profiles for my kids! Very nice and conveniently located office with great staff!
CRISTIAN
A ton of documents are needed to…
A ton of documents are needed to refinance and consolidate my studen loans. However, they do their due diligence and are very helpful. Support helped me draft emails to ask my old student loan provider. They shaved half of my interest rate from my old provider as well so im happy with their service overall.
JENNIFER M
Very easy to work with
Very easy to work with and you get a response almost right away. Their rates are very fair.
customer
Courtney explained everything so…
Courtney explained everything so clearly. I felt more prepared for the college application experience!
DeDuke
I am very appreciative and respectful to RISLA
I appreciate the fact that I was able to connect with RISLA, because they are a great financial institution and they took care of my case humanely. Their representatives are friendly and cordial and they make me feel reassured that professional people are handling my personal business and that they care about my well-being. Thank you RISLA for a fantastic job that you're projecting. Kudos to you.
Isadodelis T
Excellent experience
The staff was extremely helpful during emails and phone calls and provided the necessary support to make the transition happened .
THEODORE F
Easy to work with
Easy to work with, helped with all the steps kept me well informed
Rasheed Williams
Warm and inviting
Wonderful folks at risla helped me solve my issue
HEATHER C
Excellent Service
Whenever I call with a questions, the service agents are friendly, knowledgeable, and always helpful.
Ms Rebecca Clark
This is SUCH an amazing & needed…
This is SUCH an amazing & needed service. THANK YOU SO MUCH!
BETH D
easy instructions and great staff…
easy instructions and great staff follow up
MF
Joseph Morrissey was incredibly helpful…
Joseph Morrissey was incredibly helpful through the whole process!
customer
The communication back to the customer…
The communication back to the customer is lacking. My recommendation would be to have an online login that tells the user the current loan status and estimate time till the next major milestones.
Gino
Mr morissey was fantastic
Mr morissey was fantastic. He made it so easy step by step and solved all my issues
SARAH OBRIEN
Easy to schedule
Easy to schedule. Everyone is nice (they understand how stressful this can be). Courtney is a Rock Star!
customer
An excellent public service
An excellent public service. I encourage all Rhode Islanders to take advantage in preparations for college.
KEVIN P
Great company to work with
Great company to work with. Answered our questions quickly. If you need to call, you talk to a person. Interest rate was good!
Kim
Very Good Rates
Clear underwriting process all online, promised initial rate was the actual final rate, no bait and switch
JOSEPH W
The team was thorough
The team was thorough, communicative, and very professional
HUDSON S
Fantastic experience
Fantastic experience, great customer service!
INNA W
Underwriting process was easy
Underwriting process was easy, people are super helpful and kind. Website is easy to use.
CHRIS D
The process was quick and…
The process was quick and straightforward.
customer
Excellent process!
The representative was kind, knowledgable and so helpful in the process of assisting us complete the FAFSA form.
Scott
Too much information was continually…
Too much information was continually required, more than other lenders required for another college loan refi
NR
the person I spoke to was courteous and helpful
the person I spoke to was courteous, helpful, and quick - glad for the help to complete this process successfully!
ERIKA W
There For You Every Step of the Way
Working with the team at RISLA was beyond easy and they were always there for me with every question i had.. and i had many :)
customer
Wonderful customer service
Wonderful customer service. Helped me navigate the process.
customer
review
The person who helped me to fill out my documentation was so helpful and patience.
Fiona
Very informative
Very informative, pleasant, excellent customer service
customer
My experience was very smooth
My experience was very smooth. I was able to make an appointment for the next day and get guidance on the financial loan process as a whole!
Lisa Carcifero
Flexibility
Flexibility, knowledge, pleasant, good customer service
customer
I was extremely nervous about going
I was extremely nervous about going, I didn’t know what to expect. But after it all it was a very pleasant experience.
Laura
Respectful, clear and informative
you answered my questions clearly, gave good advice with all the information explained clearly. I respected the way that you allowed us to make our own conclusions on what loans would and wouldn't work best for our needs.
customer
Made my life easier!
Great experience. Have had their help for 2 college students every year. I’d be lost without them. So kind, efficient. I even received a follow up call on the weekend to address a minor issue I had. I recommend them to everyone!
customer
I am just so grateful that this service…
I am just so grateful that this service is provided for students and parents. I have been able to speak to the same few counselors in the past few years which is a testament to the fact that people employeed to work at this location must tend to stay in the position. Michael Donnelly in particular has been a WONDERFUL help to my family. He is always returning phone calls very quickly and there to answer questions for us.We appreciate you.
THOMAS D
It was easy to do
It was easy to do, it was quick, whenever we had a question customer service was right there with an answer. We're going to save thousands in interest over the 5 year term of our loan. We should've done this sooner.
SCOTT L
Communication is very disjointed
Communication is very disjointed. It’s very confusing to get through this process. If I didn’t help my daughter navigate it would never have happened. On the positive side it is a nice program and does offer a lower interest rate when compared to to most competition.
DANIEL F
Easy to work with
We process to apply was pretty simple and they helped us through the refinance process. We received a better rate and will pay off the loan in half the time.
Amy DelPozzo
Extremely helpful!!!!
Extremely helpful!!!!
Diego Alvarez
My experience was great!
My experience was great, I had one lady who was extremely nice and accommodating and helped me with my fasfa issues right away, she even gave a few dog toys away too.
customer
I loved it
I loved it! Great service and very useful! Definitely recommend!
customer
Very kind staff and helpful…
Very kind staff and helpful information. Thank you!
LindaH
Our specialist was extremely…
Our specialist was extremely knowledgeable, efficient and polite. She made this process incredibly seamless and hassle-free, which is greatly appreciated.
RICHARD H
I can appreciate the details that need…
I can appreciate the details that need to go into prequalifying and qualifying for a refinance. The good news is, you offered an option that was unique and that we were looking to refinance an existing student loan and have it be deferred with a student that did not have a degree. Those three requirements disqualified us from most options on the market. It appeared that I had to send and resend the same item multiple times. I understand most of that comes from federal requirements. It just seemed a little bulky. In the end we were approved and for that we are grateful.
customer
It was worth stoppping in!
I met with Erin who explained the entire process of how thing will go over the next few months. She answered all my questions and was very patient with me. Her knowledge and her personal experience made it much more valuable to me.
John Medeiros
My Son and o had a free one hour…
My Son and o had a free one hour session and we got great and honest advice so we wanted to say thank your
customer
Really helpful!!!
Really helpful!!!
Tommy Nasser
You made the FAFSA very easy.
You made the FAFSA very easy.
Kyle Dixon
Refinance Sallie Mae student loan while in school.
The process of refi a student loan went great!
Atenea Hernandez
My first appointment was more a financial conversation
My first appointment was more a conversation and it was exactly the type conversation I need in my son college progress. I received the insurance that I needed to know that I’m in the right path and I’m in doing well with my timeline. I also got my questions that keep me at night, answered and explained.
Diamond Doe
It was quick and simple
It was quick and simple, the lady who helped me was very kind and helpful.
Anthony Cafiero
Required paperwork was extremely…
Required paperwork was extremely painful to get my hands on from the banks owning the loans for my refi. One particular RISLA employee Joe Morrissey was extremely helpful. I would have given up on the loan if it wasn't for his assistance.
Bernice poku
He was very friendly and pleasant…
He was very friendly and pleasant helped us get through the process very quickly
Tom H
Quick answer
Quick, right to the point information that gave me the answer to my question.
customer
Great
Great, I am happy
DAVID S
Nothing but supportive and guided me…
Nothing but supportive and guided me step by step and answered all my questions! Seemless!
custom
Courtney was amazing!!
Courtney was amazing! Not only was she extremely knowledgeable and helpful but she was very caring and friendly. I felt like I was family not just a customer. Thank you!
customer
Very informative
Very informative
customer
The advisor we worked with was…
The advisor we worked with was incredibly helpful and direct. She was knowledgeable and made our experience wonderful.
Cynthia
The CSS Profile is beyond stressful
The CSS Profile is beyond stressful! Michael is amazing at what he does. He is very knowledgeable in his field. I am thankful that I had him to navigate through this process!!
Doug Newberg
I was very impressed by her knowledge
I was very impressed by her knowledge, understanding and friendliness. I enjoyed working with her.
Tanya Morret
RISLA responded with real people and answered all of our questions and…
RISLA answered all of our questions and it was a real person responding to us in phone calls and emails - not an automated response center.
Erin
Courtney was great!
Courtney responded to my message promptly and was very helpful in answering my question. She has a wonderful personality and helped solve the problem.
MAGDALENA B
Very easy process.
Very easy process.
KC
Great experience
The team did a nice job of explaining the options, terms and conditions to my son enabling him to make the best decisions for his situation. They are patient, responsive and helpful.
customer
Fantastic help
Fantastic help. The staff member made us feel very comfortable, answered our questions that had us confused, had suggestions, and made the Fafsa process easy and put us at ease. Fantastic staff.
customer
It was quick and easy
It was quick and easy. The women that was helping us was very kind and knowledgeable.
customer
Excellent job
Excellent job, was an easy process
customer
Great customer service
Easy and quick
customer
The staff is knowledgeable
The staff is knowledgeable, patient and kind.
TD.
Very helpful
Very helpful, answered all my questions. Successfully completed all that I needed to.
SEAN A
Easy and simple
Easy and simple, with great customer service to help get my loans refinanced with a great rate.
customer
Extremely patient and…
Extremely patient and informative...helped with every step and was clear in communicating next steps. This process is overwhelming, and I truly appreciate the assistance!
LeifMiller
Friendly service....
She was incredibly patient and informative. She was more than willing to sit down and talk with me and my daughter about the whole experience..
Lisa
Great Representative 27th
The representative who helps me was knowledgeable helpful, and pleasant.
customer
Great experience
Great experience filling out my daughter’s FAFSA at RISLA. I would highly recommend RISLA to any parents who need help with the FAFSA or student loans.
Rosanna
Courtney was amazing
Courtney was amazing. Helped me do the financial aid for my son and my daughters in under 20 minutes. Process was smooth. 10/10 experience
customer
Erin is amazing
Erin is amazing
customer
I have multiple children so copleting 4…
I have multiple children so copleting 4 FAFSAs can be a nightmare. (I forgot his name) but worked so patiently with me and made it so smooth. I reccomend going here for all your questionas and assistance!
customer
The girl I met with was awesome!!!
The girl I met with was awesome!!!
customer
The appointment went by really fast and…
The appointment went by really fast and they were very kind and helpful.
Timothy Kenney
She was incredibly patient and…
She was incredibly patient and informative. She was more than willing to sit down and talk with me and my daughter about the whole experience.
Kara
Very helpful and friendly service
Very helpful and friendly service. Made the process easy for us as this was our first experience filling out the FAFSA and CSS forms.
Parent
Helpful and patient as Always
Helpful and patient as always! Thank you so much for making the process so easy!
Nazarae P.
Great Source of Help
The process was reasonably quick and simple! I was asked what information was needed, and I responded as clearly as I could. What helps is when you say a letter and follow it with a word that starts with that letter, so you and your FAFSA helper are on the same page. Just one thing, none of the information I gave was repeated back to confirm it. Everything ended up being right, I presume, but it just left me with a feeling of wonder. That’s it! Thank you for this service, it has helped take off a lot of stress!
Mike
Helpful and Knowledgable
This being our first college experience, we had no idea how to go about completing the forms. RISLA was helpful in getting them filled.
Katherine McKnight
Terrific resource!
The College Planning Center of RI is an invaluable resource for our family. My son and I met with Cindy this week for help with his FAFSA. Cindy was terrific! She walked us through the process and helped us to submit his FAFSA easily. I have been to the CPCRI many times for help with both of my children's FAFSAs. I am always impressed with the staff - they are always pleasant, helpful and knowledgeable. I highly recommend them to anyone I know who has a current or future college student.
Rhonda
Hi all the RISLA staff is great !
Hi all the RISLA staff is great !
customer
It was quick and easy
It was quick and easy, the women I had answered all my question and help me set up my fasfa very quick
Lincoln Mom
Highly recommend
Having heard some nightmare stories about FAFSA from others, I was expecting a stressful and challenging experience. It was anything but. We were told what to prepare ahead of time, and our actual appointment was less than 30 minutes to complete. Our advisor was so friendly and knowledgeable and immediately put me at ease. Everything about the appointment was simple and streamlined. I highly recommend using this service.