RISLA Review
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Reviews 4168 
KIRSTEN S
College Loan Refinancing
Working with the Risla team for college loan refinancing was a great experience. The online portal for uploading documents was easy to navigate with helpful email confirmations confirming documents.
Lee Jackson
It was good
It was good, but a little slow. I was ready to move on day one and would have appreciated a fast track option.
customer
Very helpful and answered all of my…
Very helpful and answered all of my questions
customer
Courtney is awesome!!!
Courtney is awesome!!!
Alisha
All the reminders were GREAT
All the reminders were GREAT! The staff is very educated and professional. We were in and out in a timely manner.
customer
FAFSA help
East, convenient and friendly service!
Felix Dessel
Abe was professional
Abe was professional, friendly and very thorough. Thank you Abe!
Anonymous
Great
Great experience
John
Kind and friendly
Kind and friendly, knowledgable agent.
Julia L.
The customer service at RISLA is top…
The customer service at RISLA is top notch. They were responsive, knowledgeable, and genuinely pleasant to work with
Amelia Ward
Courtney was incredibly knowledgeable
Courtney was incredibly knowledgeable, quick, and upbeat. She gave my daughter great tips and helpful things to consider. She helped us complete the FAFSA for two students and even fit me in later the same afternoon to finish the CSS. Truly amazing service!
Ivette
Super informative and super helpful!!!
Super informative and super helpful!!!
customer
RISLA helped immensely!
RISLA helped immensely with simplifying the financial aid applications - CSS and FAFSA. Make sure to make an appointment with them ahead of time. Thank you RISLA!!
Daihana
I was very anxious about the whole…
I was very anxious about the whole process and you guys made it look so easy. Thank you and God bless you guys.!
Fred Brown
The application process was…
The application process was straightforward, and their team guided us through the entire refinance. Thanks to them, we secured a better rate and will now be able to pay off our loan in half the time!
Isabel Hernández
Great service and advice!
Great service and advice!
customer
Quick
Super quick and kind.
Duk Han
Fast document processing and accurate…
Fast document processing and accurate data provision. Trusted.
JOHN P
The application was very easy to fill…
The application was very easy to fill out the customer service was very helpful with answering all the questions that I had.
Amie
FAFSA
This was our third time having somebody help us from the college planning center, and it’s always a great experience!
keri paquette
Courtney
Courtney Very good info and helpful
customer
The people we worked with were clear…
The people we worked with were clear and helpful and went above and beyond.
IAN T
Best price for me to refinance loans
Best price for me to refinance my loans, the downsides were I was looking for a Variable Rate Loan and they only seem to offer Fixed which hurts me a little since interest rates were a little higher when I refinanced. Also, they need some weird documents which was difficult to get together.
Maria Moscoso
Great Experience
Great Experience fast and in depth.
customerRichard Cipolla
The inperson help by Michael was…
The inperson help by Michael was invaluable!
Annette Wilkerson
Easy
Easy, quick, and fair
Kara LN
RISLA has been a lifesaver
RISLA has been a lifesaver! I applied to college over 30 years ago, so now that it is time for my son to apply, I am way behind the times. I have met with both Mike Donnelly and Courtney McEntee and they have both been so extremely helpful navigating the application and financial aid processes.
customer
Rachel was very helpful made the FAFSA…
Rachel was very helpful made the FAFSA form simple to complete.
customer
Helpful and fast filling out the fafsa
Helpful and fast filling out the fafsa! Had more questions and was told someone would email me, still waiting for that but I realize it’s a busy time right now.
Kate Coogan
Courtney is AMAZING!!
Courtney is AMAZING!!! So kind and knowledgeable! She made a challenging process as easy as possible!!! Had the pleasure of meeting with her year after year, and she always gave the same positive energy and thoughtfulness!! Thank you so much!! Kate
SARA C
Easy to follow instructions.
The process was organized. It was easy to send the documents. The people were helpful. There was a lot of step by step instructions which is necessary for this type of transaction.
Dan & Mary
The woman we met with was very…
The woman we met with was very knowledgeable and informative
Dorian McCormack
Courtney the Great!
Courtney was knowledgeable, swift, and positive. She gave my daughter great tips and things to think about. She helped us get the FAFSA done for two students AND she got me in later the same afternoon to complete the CSS. Amazing!!
customer
Help with the CSS profile
Courtney was great to work with. Very knowledgeable and helpful. I would definitely recommend working with her.
customer
Super fast and easy and friendly
Super fast and easy and friendly
DEIDRA C
Lowest interest rate
Lowest interest rate, no fees to refinance!
customer
Well worth your time
The representative was friendly and made the process quick and easy. If you’re questioning whether to make an appointment, do it! You don’t need to stress regarding whether you’re filling out the application correctly and let’s face it as a parent of a college bound student, we have plenty of other things to worry about.
TAMMY S
The process of the refinance was easy.
The process of the refinance was easy.
Va. Pool owner
Refinancing was quick and easy
Refinancing was quick and easy, and we were able to get a great rate!
Steve Amoah
It will be helpful to have another tab for parents registration. Only have student and educator links
I tried several times to register to no avail. The instructions for non-custodial parent are not intuitive. I had to call the office for direction before I was able to submit the registration. A note indicating parent only needs to fill out the student section will be helpful
the Ludkas
College Planning Center gets an A+
Our advisor helped us to get an appointment quickly. Her knowledge of both the computer system and the financial aid process made our application a speedy process. She was extremely professional and kind and we LOVED working with her.
customer
Great experience!…
Wonderful help from knowledgeable people. Would recommend to everyone!
Sandy Deignan
Courtney was Awesome
Courtney was Awesome. My son has been lazy about the college apps and is waiting for someone to do it for him or say "during school" here is your time to do the college apps...that's not gonna happen. Courtney re-iterated what I have been telling him "just do it" without talking down to him. She was awesome!!
CHARLES B
I really appreciated Abe
I really appreciated Abe, he answered my questions and helped me along the way. This was, for a consolidation loan pretty easy to do. Thank you
Amy
Staff was amazing and knowledgeable
Staff was amazing and knowledgeable and basically did everything for me.
Vee
Her knowledge and and understanding
Her knowledge and and understanding
customer
Completing our FAFSA was quick and easy
Completing our FAFSA was quick and easy
TIM K
Simple and quick process to get loan…
Simple and quick process to get loan rates and estimated payment options which are better than anywhere else I looked. Loved the ability to select specific loans at existing lenders to payoff when applying for a refinance loan. Quick response from customer support when requesting help getting loan information from existing lenders.
customer
Erin was amazing!
Erin was amazing. She made this very complex process very simple for us.
Michael Gauthier
You guys really know what you are doing…
You guys really know what you are doing and make the whole process so much easier than it could be if done on my own. Thanks so much.
Kelly
Dave was extremely resourceful and made…
Dave was extremely resourceful and made the process easy.
Jill Colna
The rep I worked with was very…
The rep I worked with was very knowledgeable and helpful!
Kristen
Helpful & Easy
Super quick and helpful! Was able to fix a quick issue in no time.
customer
Marissa at CPC was awesome
Marissa at CPC was awesome! We had no problems completing our FAFSA and CSS profiles for my kids! Very nice and conveniently located office with great staff!
CRISTIAN
A ton of documents are needed to…
A ton of documents are needed to refinance and consolidate my studen loans. However, they do their due diligence and are very helpful. Support helped me draft emails to ask my old student loan provider. They shaved half of my interest rate from my old provider as well so im happy with their service overall.
JENNIFER M
Very easy to work with
Very easy to work with and you get a response almost right away. Their rates are very fair.
customer
Courtney explained everything so…
Courtney explained everything so clearly. I felt more prepared for the college application experience!
DeDuke
I am very appreciative and respectful to RISLA
I appreciate the fact that I was able to connect with RISLA, because they are a great financial institution and they took care of my case humanely. Their representatives are friendly and cordial and they make me feel reassured that professional people are handling my personal business and that they care about my well-being. Thank you RISLA for a fantastic job that you're projecting. Kudos to you.
Isadodelis T
Excellent experience
The staff was extremely helpful during emails and phone calls and provided the necessary support to make the transition happened .
THEODORE F
Easy to work with
Easy to work with, helped with all the steps kept me well informed
Rasheed Williams
Warm and inviting
Wonderful folks at risla helped me solve my issue
HEATHER C
Excellent Service
Whenever I call with a questions, the service agents are friendly, knowledgeable, and always helpful.
Ms Rebecca Clark
This is SUCH an amazing & needed…
This is SUCH an amazing & needed service. THANK YOU SO MUCH!
BETH D
easy instructions and great staff…
easy instructions and great staff follow up
MF
Joseph Morrissey was incredibly helpful…
Joseph Morrissey was incredibly helpful through the whole process!
customer
The communication back to the customer…
The communication back to the customer is lacking. My recommendation would be to have an online login that tells the user the current loan status and estimate time till the next major milestones.
Gino
Mr morissey was fantastic
Mr morissey was fantastic. He made it so easy step by step and solved all my issues
SARAH OBRIEN
Easy to schedule
Easy to schedule. Everyone is nice (they understand how stressful this can be). Courtney is a Rock Star!
customer
An excellent public service
An excellent public service. I encourage all Rhode Islanders to take advantage in preparations for college.
KEVIN P
Great company to work with
Great company to work with. Answered our questions quickly. If you need to call, you talk to a person. Interest rate was good!
Kim
Very Good Rates
Clear underwriting process all online, promised initial rate was the actual final rate, no bait and switch
JOSEPH W
The team was thorough
The team was thorough, communicative, and very professional
HUDSON S
Fantastic experience
Fantastic experience, great customer service!
INNA W
Underwriting process was easy
Underwriting process was easy, people are super helpful and kind. Website is easy to use.
CHRIS D
The process was quick and…
The process was quick and straightforward.
customer
Excellent process!
The representative was kind, knowledgable and so helpful in the process of assisting us complete the FAFSA form.
Scott
Too much information was continually…
Too much information was continually required, more than other lenders required for another college loan refi
NR
the person I spoke to was courteous and helpful
the person I spoke to was courteous, helpful, and quick - glad for the help to complete this process successfully!
ERIKA W
There For You Every Step of the Way
Working with the team at RISLA was beyond easy and they were always there for me with every question i had.. and i had many :)
customer
Wonderful customer service
Wonderful customer service. Helped me navigate the process.
customer
review
The person who helped me to fill out my documentation was so helpful and patience.
Fiona
Very informative
Very informative, pleasant, excellent customer service
customer
My experience was very smooth
My experience was very smooth. I was able to make an appointment for the next day and get guidance on the financial loan process as a whole!
Lisa Carcifero
Flexibility
Flexibility, knowledge, pleasant, good customer service
customer
I was extremely nervous about going
I was extremely nervous about going, I didn’t know what to expect. But after it all it was a very pleasant experience.
Laura
Respectful, clear and informative
you answered my questions clearly, gave good advice with all the information explained clearly. I respected the way that you allowed us to make our own conclusions on what loans would and wouldn't work best for our needs.
customer
Made my life easier!
Great experience. Have had their help for 2 college students every year. I’d be lost without them. So kind, efficient. I even received a follow up call on the weekend to address a minor issue I had. I recommend them to everyone!
customer
I am just so grateful that this service…
I am just so grateful that this service is provided for students and parents. I have been able to speak to the same few counselors in the past few years which is a testament to the fact that people employeed to work at this location must tend to stay in the position. Michael Donnelly in particular has been a WONDERFUL help to my family. He is always returning phone calls very quickly and there to answer questions for us.We appreciate you.
THOMAS D
It was easy to do
It was easy to do, it was quick, whenever we had a question customer service was right there with an answer. We're going to save thousands in interest over the 5 year term of our loan. We should've done this sooner.
SCOTT L
Communication is very disjointed
Communication is very disjointed. It’s very confusing to get through this process. If I didn’t help my daughter navigate it would never have happened. On the positive side it is a nice program and does offer a lower interest rate when compared to to most competition.
DANIEL F
Easy to work with
We process to apply was pretty simple and they helped us through the refinance process. We received a better rate and will pay off the loan in half the time.
Amy DelPozzo
Extremely helpful!!!!
Extremely helpful!!!!
Diego Alvarez
My experience was great!
My experience was great, I had one lady who was extremely nice and accommodating and helped me with my fasfa issues right away, she even gave a few dog toys away too.
customer
I loved it
I loved it! Great service and very useful! Definitely recommend!
customer
Very kind staff and helpful…
Very kind staff and helpful information. Thank you!
LindaH
Our specialist was extremely…
Our specialist was extremely knowledgeable, efficient and polite. She made this process incredibly seamless and hassle-free, which is greatly appreciated.
RICHARD H
I can appreciate the details that need…
I can appreciate the details that need to go into prequalifying and qualifying for a refinance. The good news is, you offered an option that was unique and that we were looking to refinance an existing student loan and have it be deferred with a student that did not have a degree. Those three requirements disqualified us from most options on the market. It appeared that I had to send and resend the same item multiple times. I understand most of that comes from federal requirements. It just seemed a little bulky. In the end we were approved and for that we are grateful.
customer
It was worth stoppping in!
I met with Erin who explained the entire process of how thing will go over the next few months. She answered all my questions and was very patient with me. Her knowledge and her personal experience made it much more valuable to me.
John Medeiros
My Son and o had a free one hour…
My Son and o had a free one hour session and we got great and honest advice so we wanted to say thank your