Citizens Bank Review
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Reviews 453I applied for a HELOC and the process was so simple and easy. The whole process took 2 weeks to close. The loan processor was very helpful in answering all my questions and followed up thoroughly. I managed the whole process online and by phone. I would definitely recommend Citizens for HELOC services.
Singing praises to Citizens Bank and Raphael who helped me with a technical issue. My main branch is in Waterford and Sharon has also been a wonderful help whenever we have had questions. Have been with Citizens since they merged with the bank I began with, in Mystic, decades ago. Wonderful customer service at each branch of Citizens - have always met lovely people at all of their branches, regardless of where I lived, regardless of where they are based. Am deeply grateful.
The woman Robin who was on the phone with me for over an hour was so patient and kind and really tried helping me through my issue. It was tough and annoying but she was truly kind and helpful and fixed the issue.
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