PenFed Review
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Reviews 1910 
Michael Cruz
PenFed is the best bank I ever had!
PenFed is the best bank I ever had! They immediately help you solve your fees by eliminating them if needed allowing me to put my money on my late bills instead of late payments!! I have been a member for 12 years and always got professional service in anything I need!! Captain Mike Cruz
Randy Wayne Sizemore
I have been a member of PFCU for over…
I have been a member of PFCU for over 30 years now. I have always appreciated, and enjoyed, their sense of customer service and satisfaction.
Alfred Scott
PenFed Is Point On!!…
PENFED has always provided financial assistance for me and they've made everything amenable, from the payment schedule to the monetary amounts needed!
Thomas Person
Now you know
Location is the key to knowing where your local branch is located and the things that they can do, Friendly service and customer care...check them out.
R1chard
Operator was well trained.
Great operator. Helped me get my job done.
ROGER GLATZHOFER
There is none better
There is none better, I've found. Best out there for Service Personnel and there families. Great for all actually. Best of the Best ⭐⭐⭐⭐⭐
Carmen Mitchell
Great service,
Great service,
Trina Grier
Great customer service
The customer service representatives at this company are always friendly, courteous and efficient. Any time we have had to make changes or have questions, it has been swiftly and satisfactorily resolved.
SERGIO
Staff was very friendly and…
Staff was very friendly and knowledgeable, very helpful.
michael greenwell
everything!
everything!
Maryland Caraballo
Great
Great. I love it. Could use a little upgrade with more options.
Eddie Stallworth
Everything.
Everything.
Marc Dupree
Checking account without restrictions
I was calling to see if i could get a regular checking account without the restrictions I have now with my current checking account. I've been with this credit union for over a year now. With the account never being in the negative. And paying back a shared loan account on time without missing any payments. I was declined. Which was heart breaking a bit. But the customer service rep was very polite and informative. And my experience with PenFed has been a great one thus far. Minus the bad news of not being able to obtain a regular checking account without the restrictions I have at the moment. Thank you PenFed. For allowing me to be a part of your credit union
maria l bonet
Knowledgable
Knowledgable , courtious and helpful.
Joey Sebastian
Kudos.
My loan process was flawless and took less than 24hrs to process and approve. The best experience I’ve had thus far when it comes to loans.
Iola Alexander
Interaction with Chris all good
I'm very pleased with the quality of customer service I received.
José William Ramos
The service
It was very great
Jessica Lopez
Very quick process for an auto loan
Very quick process for an auto loan, easy and great customer service.
Kathy Mercado
Great individualized service!
Customer service at its best!
Christine Bolognese
A wonderful agent that helped me with…
A wonderful agent that helped me with the complicated issue
Mark Annetts
Very professional but yet friendly and…
Very professional but yet friendly and knowledgeable.
Sheryl Starling
The friendliness and professional of…
The friendliness and professional of the representative.
Jayne Perkins
The customer service representative was…
The customer service representative was able to help me resolve an issue that I had. Thank you so much for your excellent customer service.
Perry Tatum
Very satisfied customer for over 20 years
I have used PenFed for over 20 years. I have purchased 2 homes, about 5 cars and also had a home equity loan. The customer service employees are always very knowledgeable about their area of expertise and are very pleasant and helpful. I highly recommend PenFed for any and all of your financed purchases.
Linda
Representatives always kind and…
Representatives always kind and patient. Best continuous interest rates for banks and credit unions. Deposits always early and communication prompt and positive.
Charles W Johnson
All the products and related
Good communication
Sharon H
Pentagon Federal Credit Union…
Pentagon Federal Credit Union continuously provides excellent customer service, and this visit was no different. I have been a member for 20 years and never been disappointed.
Maryland Caraballo
Great!!
Great!!! Staff at Penfed is great.
Jackie
Excellent Bank #1
Friendly, fast, great service. Listening skills were superb. Nice to get it right the first call and first time. Awesome bank. Had them for over 30 years. Highly recommend!
William Olson
My concerns were answered.
My concerns were answered.
Joe Umbertino
Why I Switched To PenFed Credit Union
About a year and a half ago I switch all my financial accounts over to PenFed Credit Union and I could not be more satisfied. After being with JP Morgan (Chase) for 20+ years, I got tired of their policies. They would pay me $0.01 interest on my checking account and then charge me a $25.00 fee on the account. PenFed has no fees on your accounts and pays me a decent interest rate. I will never go back to BIG Banks again. They rip you off at every turn.
Jacques Mambo
Superbe expérience with the Banker who…
Superbe expérience with the Banker who served us via telephone. She was very cordial, knowledgeable, and magnificently delivered the service on the behalf of PenFed.
CRAIG
Everything is always great at Penn Fed
Everything is always great at Penn Fed. Quality service and always taken care of promptly and correctly.
Jay Markus
Professional
Such great sincere, courteous and professional people!
Leo Evans
everything postive
everything was positive
Jack Wade Warren
Just professional and good products and…
Just professional and good products and availability
THESE NUTS
This is a wonderful credit union..they…
This is a wonderful credit union..they are extremely caring and make sure that they are able to help you in any way..Even on the weekends 😀
warning label
The best customer service I have ever…
The best customer service I have ever received in my life!
John Mac
Legit
Legit. Fast customer service; friendly voices; issues resolved promptly.
Vanessa Mortensen
I had several issues and my agent
I had several issues and my agent, Marri, was able to take care of it all.
Rafael Ramirez
Everything was very easy
Everything was very easy, the online tools were the best and the person who attended me, knew what I was doing and answered all my doubts, that I even opened a savings account, unintentionally 😂
Dana Charlesworth
I love ❤️ my penfed
I love ❤️ my penfed, I'm secure!
Hermance Monette
Oh What A Feeling PenFed
Wow, was I impressed with the customer service representatives at PenFed Credit Union. From the jump, they thank you for your time with PenFed. Very professional, friendly, and just made me feel like they cared. The service is comparable to the feeling of being wrapped up in your favorite blanket with a cup of hot chocolate.
james mbauni
Friendly and supportive call…
Friendly and supportive call representatives
Coley Quinn
A Truly Helpmate ("PenFed")
My experience was great at PenFed because they were more eagered to ensure that I received the very best care. Additionally, PenFed was upfront and trufully about all their products and services, while ensuring the security of your transactions were their first priority, and your satisfaction were their second priority. Thank you PenFed!
Air Road Warrior
Fast, Simple, Efficient Lending Service
I have never had as simple easy and effortless an experience in applying for a loan than my recent experience with PenFed. I was applied for a loan on Friday morning...and had my approval and loan papers by Friday evening. Their call center staff were extremely helpful in walking me through the process and even communicating with the finance manager at the dealer the next day. They sent the check while I was at the dealership and I was able to sign it over to them 2 days later. Based on the overall experience, I rate PenFed the G.O.A.T of auto lending!
ptowe Towe
Setting password!!!!
Very professional and easy to deal with PenFed site!!!!
Benjamin Riche
Credit card pre-qualify
Not sure why they would prequalify me for a credit card but then deny the application. Fool me once, shame on them.
STAN Komonieski
Very fast customer service…
Very fast customer service representative was friendly and knowledgeable no complaints
Margaret Roth
Absolutely wonderful
Professional, courteous, and concerned about their customers! I was called back at the exact time specified, and the issue was resolved right away. Kudos to PenFed for having the best people doing the job above and beyond expectations!
Helen Niles
I called PenFed Bank to help me resolve…
I called PenFed Bank to help me resolve an issue. The agent was truly very helpful and professional. He explained the issue I was experiencing with an in-depth information that I was aware of. He was very knowledgeable and patient and understanding with me. Thank you Penfed for having a live local agent that can understand and explained the topic discussed without frustration to do so with an overseas agent that doesn’t understand what is being discussed or comprehend what is being described. Thank You Penfed for having local agents . Thank You Penfed.
Ignacio
Employee was very helpful and has the…
Employee was very helpful and has the vast knowledge of information that we need. Thank you.
Rafael L. Soto
Efforts from the Service Rep to solve…
Efforts from the Service Rep to solve my problem.
Candace Garcia
Excellent rep
I enjoyed being helped by this rep and she was very polite and encouraging. She was able to help me with what I needed to be done.
TT
Great service
Great service
David Gonzalez
I've been with the company for over 40…
I've been with the company for over 40 years and will never change anything.
John Cruz
Amazing
Amazing, banking institution, great customer service, great value. grear programs, an overall great banking experience!
LOUWASKY LOUWASKY
No need to leave home
Very convenient to be able to get the service I needed from the comfort of my home.
Caveman Cuello
when I get into situation of any…
when I get into situation of any transactions looking suspicious and you people solve the problem as soon as possible. I like that.
Sandra and Daniel
Refinance our vehicle and then paid it off…
Refinance our vehicle and paid it off all through Pen Fed! Great customer service!
Elisa De León
Great service as I expected.
Great service as I expected.
Joy
Great service
Both people I talked with were very patient and knowledgeable. They took there time with me and helped me look up some charges
Miriam Perez-Pabon
Wonderful experience.
The general services. The cashiers can resolves almost everything. Manager check are for free. The APP is wonderful. I really like everything comparing with the local Banks I just move to PEN FED. We need more Banks fascilities around the Island.
Joey Cardona
Easy living With PenFed
With PenFed, making online transactions is easy for me at my age. Everything is set up clearly and simply. Trust and credibility in PenFed
Lea Franklin
Excellent Customer Service
The young man was professional, knowlegable, accommodating, perfect. 10++++ From: Mable Lea Franklin
James W. Harrill
Getting through to a "Customer Service…
Getting through to a "Customer Service Representative" at PenFed may be a bit difficult. But if you wind up connected to a lady by the name of Crystal, you are in luck. She is courteous, respectful, patient, and, best of all, effective. She represents herself and PenFed in an exemplary manner.
Dennis
Always solves problems or just…
Always solves problems or just questions.
Robin Castle
Every time I need help with my account
Every time I need help with my account, it is always fair, fast and friendly!
Zulma Gonzalez
Very professional
Very professional
William swan
They are pros.
Again, the Pentagon Federal Credit union rep was so helpful. Could not have been more attentive, helpful or professional. Great reps from PFCU are getting to be expected. So glad they are looking after my life savings.