PenFed Review
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Reviews 1482 
Jackie Jackson
PenFed made the application process…
PenFed made the application process easy!
jjcarlsonesq
PenFed is like the USO for your wallet
PenFed has been there for me in tough times as a disabled veteran and I greatly appreciate them. They also have a policy and ethos of doing for others and helping those in need that I very much appreciate and respect. For those reasons I will always keep a flame burning at PenFed. But they also have great rates to offer for loans, credit cards and checking and savings accounts, and are very veteran friendly. They are very friendly for regular folks too and pop up on many a YouTuber's top five list of best credit unions in the country. Best financial institutions period. Highly recommend.
Angel Angel
Prompt service
Prompt service
David Lail
Outstanding Performance
Very easy with the process and not a bunch of ropes to jump through!
Hector R Leon
Amazing experience with professional…
Amazing experience with professional touch. Great service
Rafael Nigaglioni
PenFed is without question the best
PenFed is without question the best, most professional/caring and genuinely customer oriented financial institution that I have worked with in over 29 years
MICHAEL U HARDER
INTEREST RATE COMPETATIVE
INTEREST RATE COMPETATIVE. INTERNET CONNECTIVITY.
Lynn Osborne
Great customer service
Easy application process and excellent customer service!
Esther Gilhaus
Very pleased with our experience with PenFed
PenFed Credit Union has been a great resource for us to go back to for personal loans. Very quick and easy to apply online. Also to make the monthly payments; their system is not complicated. We highly recommend them.
Whalen Blair
Loan Process and approval
Loan process had way to many issues. What should have taken minutes online took several hours
Erma Robb
PFCU has been great when I need them…
PFCU has been great when I need them for anything
ray van hest
Fast decision and a option to…
Fast decision and a option to prequalify. Relatively low interest rates.
customer
Very good credit union
Very good credit union. They are very helpful in meeting your needs in a time when you need it
gary d
very easy to navigate
very easy to navigate
Rene Velazquez
I had a great experience with PenFed…
I had a great experience with PenFed Credit union. The application process was quick, and easy. They're the best Credit union around. I recommend them without reservations.
Nicole Smith
Good App fairly easy
Good App fairly easy
Carmen Santana
Satisfied with the services provided…
Satisfied with the services provided amd customer service.
Lynn Pahland
Very professional
Very professional, accurate, and extremely helpful staff
Steve
Good rate
It's very good rate.
Jen B
Auto Loan Refi
I wanted to lower my auto loan rate and looked online. I found a whole bunch of services that represent a whole bunch of lenders. They all wanted documents up front before giving out a rate. Who does that. I contacted Pen Fed, and with just a 5 min conversation I was given a rate quote (that was lower than elsewhere) and moving forward was super easy and pleasant. I already uploaded the 1 document they needed and I will be getting the loan file in a day or two, and that's it.
Eddie Stallworth
The ease of getting things accomplished.
The ease of getting things accomplished.
Raymond Faria
Fast service and great rates
Fast service and great rates
Craig Yzquierdo
Awesome Experience
Awesome Experience, we’ve done business with PenFed before, and that’s why we came back!
Bridget Nesbit
My experience with PenFed has been…
My experience with PenFed has been nothing but exceptional. This credit union restored my independence regarding a personal loan based on minimum credit. The process was straightforward forward with communication instantly. Thanks, PenFed!!!
Alan Hert
Pen Fed Credit Union has all of my…
Pen Fed Credit Union has all of my interests and needs in mind for an Honorably Discharged Veteran!
Carolyn Foyle
Helpful
Helpful, courteous and quick help!
Debbie Johnson
Great experience
Great experience
Frank Elesiely
Penfed team are above &beyond
Penfed team are above &beyond , Professional .
Iris Melendez
Excellent service all times.
Excellent service all times.
Gladys
Personal Loan
Accesibility and readiness are vital tools at the moment of processing a personal loan. Process fluent and fast. Online application process was my first experience. Minor dificulties were managed positively.
For “ever” Yours
Penfed was great the application was…
Penfed was great the application was easy-to-use and I was able to see what I was pre approved for, what my payments would be. And the different methods
albert T
so nice to work with rite rates and NO…
so nice to work with rite rates and NO Bull all-around good people
R0793
Loosing their edge
I have been a member of Penfed credit union for over 25 years, and I must note that each passing year seems to bring them closer to resembling traditional banks. While Penfed serves as my primary bank, it hasn't consistently met all my expectations. However, I have consistently managed to resolve any issues that arose. As a monthly user of wire transfer services, I've encountered instances where wires were lost, and, frustratingly, there were times when the wire wasn't even submitted. What compounds the issue is the lack of notification when such problems occur. Penfed does boast very competitive rates on various products, a commendable aspect. It's worth mentioning that (until recently) they offered an appealing 0% interest rate on credit card balance transfers, a feature I hope they reinstate very soon. Additionally, the previous flexibility to link multiple accounts for ACH transfers has been curtailed, limiting me to only two accounts. Allegedly, these adjustments were made to align Penfed with standard banking practices. If I wanted an experience akin to that of a conventional bank, I would open an account at one. In conclusion, while Penfed remains a relatively solid financial institution, the shift from being a top-tier entity to one more in line with average standards is evident.
Ellered Leflore
Great Company?
Great Company?
Carlos Moreno
It's fast to the point
It's fast to the point. It was easy to understand. The choices they offer are great rates.
Patricia Kelley-Hughes
Why I will always use PENFED
The process of applying for a loan is quick and easy! They don't ask a bunch of unnecessary questions. They offer a variety of options and have very competitive rates. A decision is received in minutes and funds are available within 2-3 days after approval.
Paula Salcedo
Very helpful Credit Union and people…
Very helpful Credit Union and people can apply on line and get approved and don’t have to speak to a Customer Service rep, they are excellent. But you can do it on your own.
Jason Scerena
Pros and Cons
PROs: -Competitive rates on loans if you have good credit. -Easy to open an account. -Very friendly and responsive customer service. CONs: -Technology-side is absolutely awful. The website and mobile app straight up do not work from some clients! This is a real deal killer for a mostly on-line financial institution. I would advise PenFed really look to modernize their online and mobile banking infrastructure and get off whatever this incredibly janky Salesforce back-end is.
Consumer
Very simple and quick
Very simple and quick
Charles Williams
PenFed will do a pre approval before…
PenFed will do a pre approval before the hard inquiry .. at that point you can go forward or stop the application process..
Jorge I Cruz Ruiz
Quality service competitive rates.Great…
Quality service competitive rates.Great customer help. Ease of use.
Harold Sanders
Penfed is a great Bank
Yes it always has come for me wen needed great bank, I would highly recommend to everyone. I give it a A++++
Don Q
Super easy online experience, having a long history with PenFed does not go unnoticed. Fair and favorable loan decisions,
The ease of use with the online applications and the speedy approval decisions along with fast funding
Betty Squyres
Application went through very quickly…
Application went through very quickly and female customer service was very helpful and personable.
David Ashby
Started receiving your ads in my inbox - I don't want them
Started receiving your ads in my inbox on the new Outlook. I didn't ask to receive these. I don't know who you're buying customer information from, or who you're paying to advertise via surreptitious means, but please stop 🤷♂️
Leo T.
Pen Fed is an Excellent Credit Union
Pen Fed is an Excellent Credit Union! I joined several years ago and the Credit Products and Approvals they have Offered me have improved my overall Credit picture. I recommend them as a 10+!
K. Fleissner
Very easy application
Very easy application. Simple documentation to be sent. Quick transfer of money. Percentage rates are ok but that's the economy today.
PAT
Fast and easy
Fast and easy, and I got what I needed
Pablo J Gonzalez
Great customer service
Great customer service, very satisfied for the service
Gina Toce Herboldt
Great place to do business with
Great place to do business with. They offer great rates and the staff is very helpful. There website is easy to use.
angie hobdy
Great customer service
Great customer service
Andrea Castiblanco
Easy to apply !
Easy to apply !
ben
Always easy to work with for Vets
Always easy to work with for Vets. I would recommend them to anyone.
Ann Williams
Easy online experience
Simple online experience. Fast and reliable service.
Vicki Griffin
It was easy and quick to navigate the…
It was easy and quick to navigate the website, and PenFed is so easy to work with, and their credit card offered the best rewards, cash back, 0% interest, no yearly fee, balance transfers, it offers everything you could want!
GH
Very easy to work with and overall…
Very easy to work with and overall pleasant experience.
Jean Trudell
Every experience with Pen Fed has been…
Every experience with Pen Fed has been professional, knowledgeable, friendly, fast and efficient. Rates and products are very competitive. Highly recommend.
Sammy Delgado
Great Experience!
Great Experience!
Reynaldo Rivera
Easy to work with
So easy to manage request and see what you are getting before hand. No tricks, plain and simple
customer
They helped me a lot over the years…
They helped me a lot over the years with my student loan and personal loan good company.
Manjo Quintanilla
Convenient and easy
Penfed is the most user friendly and convenient financial institution to work with when needed. The customer experience is unmatched to any other bank--most importantly fair!
Timothy Dye
"Exceptional Service and Competitive Rates: My Positive Experience With PenFed"
Overall, PenFed stands out for its exceptional customer service, competitive financial products, convenient online banking platform, and dedication to giving back to the community. These factors contribute to a positive customer experience and make PenFed a company that customers can trust and rely on for their financial needs.
Isaias Henriuqez
Easy to navigate website
Easy to navigate website, self explanatory, not complicated, good job!!
clay loveless
Great company willing to work with me…
Great company willing to work with me and I appreciate it.
customer
Quick and easy!
Applied for a personal loan and the process was extremely quick and easy! I would highly recommend PenFed for your banking needs!
Milton Vasconcelos
Easy process
Easy process, application easy friendly and best rate than big name banks
Norbert Kouame
The credit application went the way it…
The credit application went the way it said it would.
Hector Valencia
Everything was so easy to work
Everything was so easy to work
MsjJo
The application process was extremely easy and it took a minute or two but it's everything worked out okay
Easy process and wonderful customer service
Wardell Harris
Penfed is one of the best credit unions…
Penfed is one of the best credit unions out there
Tangelia Gilbert
Excellent benefits and rewards
Excellent benefits and rewards
Doc
This is a very good credit union
This is a very good credit union. They are eager to take good care of their regular and new customer base. They offered to call me when it was good for me to learn about revenue generating products that they off. So far so good when dealing with the PenFen folks.
Mary Jane Cosme JANE
Very simple yet sage
Very simple application process and they do a very good identity verification. Fast approvals.
Grace Beharry
Service
Excellent customer service
John Bandy Home
Difficult to complete application.
The product looks like a good product. It seems difficult to apply for the product.
