PenFed Review
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Reviews 1949 
Charles and Tammy Dalbec
Top In Credit Unions
Top In Credit Unions
Jose A Fermaint
Excellent and prompt customer service.
Excellent and prompt customer service.
Greg Morrison
It's always a pleasure working with the…
It's always a pleasure working with the staff at PENFED. The staff is professional, knowledgeable and courteous. When you leave there, you know you have been serviced with a smile.
Beniamin Rakov
Everything is great so far.
Everything is great so far.
Helga Powell
Was connected quickly to the agent who…
Was connected quickly to the agent who was very polite and knowledgeable.
Najeeb Mian
Josus was very knowledgeable and…
Josus was very knowledgeable and professional. Very happy to have him helping me for the whole process. Keep it up Josus.
Ruddy Albert Cotto Torres
Excellent service
Excellent service I have my concern clarified
Carl
Phillip was my customer service guide…
Phillip was my customer service guide through the whole process. He was extremely knowledgeable and handle the issues with with a great deal of aplomb. I would Phillip to anyone calling the -800 number with an issue or problem. He was a great problem solver. Thank you Phillip!
Edwin E Garcia Martinez
As promised
Easy application and process
DIANA DEJESUS
So grateful for understanding the issue…
So grateful for understanding the issue I have being in furlough due to government shutdown, and that I can pay the card bill next month on December 2025.
Charles Greene
Great service and answered all of my…
Great service and answered all of my questions
Fred Leone
Very efficient and friendly and…
Very efficient and friendly and professional customer service representatives
Elizabeth Nieves Glez
Secure online banking.
User friendly. Secure Online banking.
Daisy Stanford
Unable to help in a foreign country…
Unable to help in a foreign country without providing the milk of a yak and blood of a carp.
La Rissa Ferrell
My experience with PenFed was customer…
My experience with PenFed was customer friendly. Customer service is critical to me, and I received excellent customer service. The presentative listened attentively and we were able to satisfy the reason for the call. This is just one of the successful transactions I've had with PenFed.
Frank Gaspar
Great customer service
I called with a problem and received great customer service
J Stolz
PenFed Rep Helpful
The PenFed Representative was very helpful and attentive. Listened to my problem and together we resolved my account issue. Got it done quickly. Very professional .
Professor Black
Penfed has the best customer service in…
Penfed has the best customer service in the banking industry by far.
kevin redner
great customer service!!
great customer service!!
Willie Newson
A great credit union
The representative was very professional and spent extra time to assist me. I have been pleased for over 40 years of service.
DWIGHT NEAL
PenFed Credit Union is the best!
PenFed Credit Union is one of the best financial institutions I have ever dealt with. The telephone representative was very knowledgeable regarding products and interest rates.
Mike Davis
About all the services you provide
Your employees are courteous and professional
Lcda. Mariam I. González Motta
Excellent services!
Excellent services!
Mr. Johnson
Tessie at the call center in Nebraska
Tessie at the call center in Nebraska, so full of positive energy, extremely knowledgeable. She was a real treat to talk to, and she helped me in a short amount of time. She’s definitely a valuable employee….
EAllen
The representative was nice and patient as I navigated my phone for the information requested during the call. I appreciated his patience and the calm way he expressed himself.
The people hired to answer the phone and assist you at Pen Fed Credit Union are top notch. They exhibit behavior indicative of great customer support.
customer
So far I have had a good experience…
So far I have had a good experience with PFCU, they don’t have the most perks but they have been what I need them to be for me.
Mac Mcinnis
All my questions were answers.
All my questions were answers.
Alfred Daniels
After 43 years (1983) with this company…
After 43 years (1983) with this company . you have provided me with the most outstanding service and personal care throughout theses years. I have always been treated with the upmost respect and provided the best service possible. Thanks for the wonderful years we have shared together.
Phyliss R Ball
PFCU delivers!
PFCU’s employees have always been knowledgeable and helpful whenever I contact them. I have been a member for almost 40 years and they have always delivered no matter what my request has been.
MARY LEE WILLIAMS
THE CONCERN THE EMPLOYEE SHOWS IN HELP…IS GREAT!
THE CONCERN THE EMPLOYEE SHOWS IN ANSWERING YOUR QUESTIONS AND COMPLETING YOUR TASK YOU REQUEST,
Gail Sanborn
They were very polite and efficient and…
They were very polite and efficient and knew how to help you with their company.
Michael Cruz
PenFed is the best bank I ever had!
PenFed is the best bank I ever had! They immediately help you solve your fees by eliminating them if needed allowing me to put my money on my late bills instead of late payments!! I have been a member for 12 years and always got professional service in anything I need!! Captain Mike Cruz
Randy Wayne Sizemore
I have been a member of PFCU for over…
I have been a member of PFCU for over 30 years now. I have always appreciated, and enjoyed, their sense of customer service and satisfaction.
Alfred Scott
PenFed Is Point On!!…
PENFED has always provided financial assistance for me and they've made everything amenable, from the payment schedule to the monetary amounts needed!
Thomas Person
Now you know
Location is the key to knowing where your local branch is located and the things that they can do, Friendly service and customer care...check them out.
R1chard
Operator was well trained.
Great operator. Helped me get my job done.
ROGER GLATZHOFER
There is none better
There is none better, I've found. Best out there for Service Personnel and there families. Great for all actually. Best of the Best ⭐⭐⭐⭐⭐
Carmen Mitchell
Great service,
Great service,
Trina Grier
Great customer service
The customer service representatives at this company are always friendly, courteous and efficient. Any time we have had to make changes or have questions, it has been swiftly and satisfactorily resolved.
SERGIO
Staff was very friendly and…
Staff was very friendly and knowledgeable, very helpful.
michael greenwell
everything!
everything!
Maryland Caraballo
Great
Great. I love it. Could use a little upgrade with more options.
Eddie Stallworth
Everything.
Everything.
Marc Dupree
Checking account without restrictions
I was calling to see if i could get a regular checking account without the restrictions I have now with my current checking account. I've been with this credit union for over a year now. With the account never being in the negative. And paying back a shared loan account on time without missing any payments. I was declined. Which was heart breaking a bit. But the customer service rep was very polite and informative. And my experience with PenFed has been a great one thus far. Minus the bad news of not being able to obtain a regular checking account without the restrictions I have at the moment. Thank you PenFed. For allowing me to be a part of your credit union
maria l bonet
Knowledgable
Knowledgable , courtious and helpful.
Joey Sebastian
Kudos.
My loan process was flawless and took less than 24hrs to process and approve. The best experience I’ve had thus far when it comes to loans.
Iola Alexander
Interaction with Chris all good
I'm very pleased with the quality of customer service I received.
José William Ramos
The service
It was very great
Jessica Lopez
Very quick process for an auto loan
Very quick process for an auto loan, easy and great customer service.
Kathy Mercado
Great individualized service!
Customer service at its best!
Christine Bolognese
A wonderful agent that helped me with…
A wonderful agent that helped me with the complicated issue
Mark Annetts
Very professional but yet friendly and…
Very professional but yet friendly and knowledgeable.
Sheryl Starling
The friendliness and professional of…
The friendliness and professional of the representative.
Jayne Perkins
The customer service representative was…
The customer service representative was able to help me resolve an issue that I had. Thank you so much for your excellent customer service.
Perry Tatum
Very satisfied customer for over 20 years
I have used PenFed for over 20 years. I have purchased 2 homes, about 5 cars and also had a home equity loan. The customer service employees are always very knowledgeable about their area of expertise and are very pleasant and helpful. I highly recommend PenFed for any and all of your financed purchases.
Linda
Representatives always kind and…
Representatives always kind and patient. Best continuous interest rates for banks and credit unions. Deposits always early and communication prompt and positive.
Charles W Johnson
All the products and related
Good communication
Sharon H
Pentagon Federal Credit Union…
Pentagon Federal Credit Union continuously provides excellent customer service, and this visit was no different. I have been a member for 20 years and never been disappointed.
Maryland Caraballo
Great!!
Great!!! Staff at Penfed is great.
Jackie
Excellent Bank #1
Friendly, fast, great service. Listening skills were superb. Nice to get it right the first call and first time. Awesome bank. Had them for over 30 years. Highly recommend!
William Olson
My concerns were answered.
My concerns were answered.
Joe Umbertino
Why I Switched To PenFed Credit Union
About a year and a half ago I switch all my financial accounts over to PenFed Credit Union and I could not be more satisfied. After being with JP Morgan (Chase) for 20+ years, I got tired of their policies. They would pay me $0.01 interest on my checking account and then charge me a $25.00 fee on the account. PenFed has no fees on your accounts and pays me a decent interest rate. I will never go back to BIG Banks again. They rip you off at every turn.
Jacques Mambo
Superbe expérience with the Banker who…
Superbe expérience with the Banker who served us via telephone. She was very cordial, knowledgeable, and magnificently delivered the service on the behalf of PenFed.
CRAIG
Everything is always great at Penn Fed
Everything is always great at Penn Fed. Quality service and always taken care of promptly and correctly.
Jay Markus
Professional
Such great sincere, courteous and professional people!
Leo Evans
everything postive
everything was positive
Jack Wade Warren
Just professional and good products and…
Just professional and good products and availability
THESE NUTS
This is a wonderful credit union..they…
This is a wonderful credit union..they are extremely caring and make sure that they are able to help you in any way..Even on the weekends 😀
warning label
The best customer service I have ever…
The best customer service I have ever received in my life!
John Mac
Legit
Legit. Fast customer service; friendly voices; issues resolved promptly.
Vanessa Mortensen
I had several issues and my agent
I had several issues and my agent, Marri, was able to take care of it all.
Rafael Ramirez
Everything was very easy
Everything was very easy, the online tools were the best and the person who attended me, knew what I was doing and answered all my doubts, that I even opened a savings account, unintentionally 😂
Dana Charlesworth
I love ❤️ my penfed
I love ❤️ my penfed, I'm secure!