PenFed Review
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Reviews 1523 
The Lovett Group LLC.
Great service
Happy with choosing PenFed
Wade Ridsdale
Any transactions I have ever had with…
Any transactions I have ever had with the credit union has been done VERY QUICKLY and with a minimum of fuss or inconvenience.
Devin Canale
Reliable banking with great service
I've been with PenFed for years-auto loan, checking, savings, and now their Gold Card. Everything has been smooth, rates are fair, and service is consistently solid. Definitely recommend for anyone looking for a dependable credit union.
William Yowell
While trying to apply for a credit card…
While trying to apply for a credit card on line, I had a log in error. I normally use face recognition to log in, but the app wanted my user name and password that I have not used for a long time. After that was resolved, she took my card application on the phone. This was absolutely the most pleasant customer service I have experienced in many years.
William Johnson
PenFed online loan process
The PenFed online process of applying for a Personal loan was easier than expected and truly a satisfying experience.
Jerlys Coles
It is important to talk to someone who…
It is important to talk to someone who is courteous, informative, and polite. It's a business, and it's a great reflection on you to have people working for you who have the qualities I discussed above.
RT M
Easy to use the website to guide me for fast approval
Easy to use the website to guide me through the loan. Minimal issues. Good interest rate better than all others. Fast approval.
Wardell Harris
Penfed credit union is the best
Penfed credit union is the best. They have approved me many times for loans. Good credit is key and you won’t have any issues getting approved.
Charlie Brookes
The services I receive from this…
The services I receive from this platform are awesome... Never try to change it to another. Trust and go for it.
Mike Catino
Easy application process quick response…
Easy application process quick response very good app. Great customer service.
Community Unity LLC
The Personal and Professional customer…
The Personal and Professional customer service.
Erm RCV HORL
Great service and quality products…
Great service and quality products being offered at great rates. Always experienced excellent customer service both in person and over phone calls.
Carol Segura-Moreno
They are very efficient
They are very efficient, courteous, and professional.
customer
I needed some cash for a car
I needed some cash for a car. Penfed website made it very easy to apply for a loan and it was quickly approved and sent to my checking account.
Leecharde Bersamina
Don’t Take a Chance with PenFed
I had a horrible experience trying to close on a new home because of PenFed. The date was rescheduled by a day and I still didn’t get the keys to my home on the rescheduled day. I had also made appointments and plans for the weekend after closing based on the loan processor saying they will have things done for closing on the rescheduled day. It didn’t happen. Their communication was horrible and/or false statements about being able to close at the scheduled time. Since this was a Friday and was actually supposed to close Thursday I am paying for utilities for four days in which the home builder can still go in and out of the house to check on things inside the house and run up the water bill and electric as they prepare the house as well. My loan processor Rob abandoned me on my closing day. He only called back once after the scheduled time for closing had passed by and already home after the attorneys office said that they couldn’t give me the keys because PenFed didn’t send their wire documents. The date of experience was 5/31/2024.
Deborah O'Donnell
Getting a loan was easy.
The woman who helped me with my loan was very knowledgeable and made it easy for me to understand.
Jose Lopez
Penfed is a company that works fast with there clients and been treaten as a profesional.
Its a company that helps faster for all our needs.
Don Lewis
Dependable
Always quick response to questions or issues
Johnny Rodriguez
I love the way handle my application…
I love the way handle my application and help me thank you so much.
MikeandTanya Maturana
Best Bank 5 star happy with there…
Best Bank 5 star happy with there process
Anna McMurtrie
Excellent customer service
Excellent customer service. Prompt turnaround time. Very satisfying customer. PenFed is the way to go.
Ivan Carbonell
Awesome
Awesome!!!
Dusty Teters
This Credit Union is 'for the people'
This Credit Union is 'for the people'
Blessed🥰
Go PenFed!!!
Best banking experience ever!! I enjoy being appreciated as a customer!! Smooth as silk!! I made a request for services and the whole process was seamless!! PenFed treats me like family!!
Dave Mcelroy
Applied for LOC and was done in less…
Applied for LOC and was done in less than 5 minutes.
John Buttitta
Pentagon federal credit union
This company, Pen Fed, have quality and courteous staff to answer every question you may have. Rates are fair and terms are your choice. On line application is easy to follow and each step is clear.
Thomas OConnor
Fast service and most importantly
Fast service and most importantly, a human answers a call with very little or no wait time.
Jackie Jackson
PenFed made the application process…
PenFed made the application process easy!
jjcarlsonesq
PenFed is like the USO for your wallet
PenFed has been there for me in tough times as a disabled veteran and I greatly appreciate them. They also have a policy and ethos of doing for others and helping those in need that I very much appreciate and respect. For those reasons I will always keep a flame burning at PenFed. But they also have great rates to offer for loans, credit cards and checking and savings accounts, and are very veteran friendly. They are very friendly for regular folks too and pop up on many a YouTuber's top five list of best credit unions in the country. Best financial institutions period. Highly recommend.
Angel Angel
Prompt service
Prompt service
David Lail
Outstanding Performance
Very easy with the process and not a bunch of ropes to jump through!
Hector R Leon
Amazing experience with professional…
Amazing experience with professional touch. Great service
Rafael Nigaglioni
PenFed is without question the best
PenFed is without question the best, most professional/caring and genuinely customer oriented financial institution that I have worked with in over 29 years
MICHAEL U HARDER
INTEREST RATE COMPETATIVE
INTEREST RATE COMPETATIVE. INTERNET CONNECTIVITY.
Lynn Osborne
Great customer service
Easy application process and excellent customer service!
Esther Gilhaus
Very pleased with our experience with PenFed
PenFed Credit Union has been a great resource for us to go back to for personal loans. Very quick and easy to apply online. Also to make the monthly payments; their system is not complicated. We highly recommend them.
Whalen Blair
Loan Process and approval
Loan process had way to many issues. What should have taken minutes online took several hours
Erma Robb
PFCU has been great when I need them…
PFCU has been great when I need them for anything
ray van hest
Fast decision and a option to…
Fast decision and a option to prequalify. Relatively low interest rates.
customer
Very good credit union
Very good credit union. They are very helpful in meeting your needs in a time when you need it
gary d
very easy to navigate
very easy to navigate
Rene Velazquez
I had a great experience with PenFed…
I had a great experience with PenFed Credit union. The application process was quick, and easy. They're the best Credit union around. I recommend them without reservations.
Nicole Smith
Good App fairly easy
Good App fairly easy
Carmen Santana
Satisfied with the services provided…
Satisfied with the services provided amd customer service.
Lynn Pahland
Very professional
Very professional, accurate, and extremely helpful staff
Steve
Good rate
It's very good rate.
Jen B
Auto Loan Refi
I wanted to lower my auto loan rate and looked online. I found a whole bunch of services that represent a whole bunch of lenders. They all wanted documents up front before giving out a rate. Who does that. I contacted Pen Fed, and with just a 5 min conversation I was given a rate quote (that was lower than elsewhere) and moving forward was super easy and pleasant. I already uploaded the 1 document they needed and I will be getting the loan file in a day or two, and that's it.
Eddie Stallworth
The ease of getting things accomplished.
The ease of getting things accomplished.
Raymond Faria
Fast service and great rates
Fast service and great rates
Craig Yzquierdo
Awesome Experience
Awesome Experience, we’ve done business with PenFed before, and that’s why we came back!
Bridget Nesbit
My experience with PenFed has been…
My experience with PenFed has been nothing but exceptional. This credit union restored my independence regarding a personal loan based on minimum credit. The process was straightforward forward with communication instantly. Thanks, PenFed!!!
Alan Hert
Pen Fed Credit Union has all of my…
Pen Fed Credit Union has all of my interests and needs in mind for an Honorably Discharged Veteran!
Carolyn Foyle
Helpful
Helpful, courteous and quick help!
Debbie Johnson
Great experience
Great experience