PenFed Review
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Reviews 1507 
Jerlys Coles
It is important to talk to someone who…
It is important to talk to someone who is courteous, informative, and polite. It's a business, and it's a great reflection on you to have people working for you who have the qualities I discussed above.
RT M
Easy to use the website to guide me for fast approval
Easy to use the website to guide me through the loan. Minimal issues. Good interest rate better than all others. Fast approval.
Wardell Harris
Penfed credit union is the best
Penfed credit union is the best. They have approved me many times for loans. Good credit is key and you won’t have any issues getting approved.
Charlie Brookes
The services I receive from this…
The services I receive from this platform are awesome... Never try to change it to another. Trust and go for it.
Mike Catino
Easy application process quick response…
Easy application process quick response very good app. Great customer service.
Community Unity LLC
The Personal and Professional customer…
The Personal and Professional customer service.
Erm RCV HORL
Great service and quality products…
Great service and quality products being offered at great rates. Always experienced excellent customer service both in person and over phone calls.
Carol Segura-Moreno
They are very efficient
They are very efficient, courteous, and professional.
customer
I needed some cash for a car
I needed some cash for a car. Penfed website made it very easy to apply for a loan and it was quickly approved and sent to my checking account.
Leecharde Bersamina
Don’t Take a Chance with PenFed
I had a horrible experience trying to close on a new home because of PenFed. The date was rescheduled by a day and I still didn’t get the keys to my home on the rescheduled day. I had also made appointments and plans for the weekend after closing based on the loan processor saying they will have things done for closing on the rescheduled day. It didn’t happen. Their communication was horrible and/or false statements about being able to close at the scheduled time. Since this was a Friday and was actually supposed to close Thursday I am paying for utilities for four days in which the home builder can still go in and out of the house to check on things inside the house and run up the water bill and electric as they prepare the house as well. My loan processor Rob abandoned me on my closing day. He only called back once after the scheduled time for closing had passed by and already home after the attorneys office said that they couldn’t give me the keys because PenFed didn’t send their wire documents. The date of experience was 5/31/2024.
Deborah O'Donnell
Getting a loan was easy.
The woman who helped me with my loan was very knowledgeable and made it easy for me to understand.
Jose Lopez
Penfed is a company that works fast with there clients and been treaten as a profesional.
Its a company that helps faster for all our needs.
Don Lewis
Dependable
Always quick response to questions or issues
Johnny Rodriguez
I love the way handle my application…
I love the way handle my application and help me thank you so much.
MikeandTanya Maturana
Best Bank 5 star happy with there…
Best Bank 5 star happy with there process
Anna McMurtrie
Excellent customer service
Excellent customer service. Prompt turnaround time. Very satisfying customer. PenFed is the way to go.
Ivan Carbonell
Awesome
Awesome!!!
Dusty Teters
This Credit Union is 'for the people'
This Credit Union is 'for the people'
Blessed🥰
Go PenFed!!!
Best banking experience ever!! I enjoy being appreciated as a customer!! Smooth as silk!! I made a request for services and the whole process was seamless!! PenFed treats me like family!!
Dave Mcelroy
Applied for LOC and was done in less…
Applied for LOC and was done in less than 5 minutes.
John Buttitta
Pentagon federal credit union
This company, Pen Fed, have quality and courteous staff to answer every question you may have. Rates are fair and terms are your choice. On line application is easy to follow and each step is clear.
Thomas OConnor
Fast service and most importantly
Fast service and most importantly, a human answers a call with very little or no wait time.
Jackie Jackson
PenFed made the application process…
PenFed made the application process easy!
jjcarlsonesq
PenFed is like the USO for your wallet
PenFed has been there for me in tough times as a disabled veteran and I greatly appreciate them. They also have a policy and ethos of doing for others and helping those in need that I very much appreciate and respect. For those reasons I will always keep a flame burning at PenFed. But they also have great rates to offer for loans, credit cards and checking and savings accounts, and are very veteran friendly. They are very friendly for regular folks too and pop up on many a YouTuber's top five list of best credit unions in the country. Best financial institutions period. Highly recommend.
Angel Angel
Prompt service
Prompt service
David Lail
Outstanding Performance
Very easy with the process and not a bunch of ropes to jump through!
Hector R Leon
Amazing experience with professional…
Amazing experience with professional touch. Great service
Rafael Nigaglioni
PenFed is without question the best
PenFed is without question the best, most professional/caring and genuinely customer oriented financial institution that I have worked with in over 29 years
MICHAEL U HARDER
INTEREST RATE COMPETATIVE
INTEREST RATE COMPETATIVE. INTERNET CONNECTIVITY.
Lynn Osborne
Great customer service
Easy application process and excellent customer service!
Esther Gilhaus
Very pleased with our experience with PenFed
PenFed Credit Union has been a great resource for us to go back to for personal loans. Very quick and easy to apply online. Also to make the monthly payments; their system is not complicated. We highly recommend them.
Whalen Blair
Loan Process and approval
Loan process had way to many issues. What should have taken minutes online took several hours
Erma Robb
PFCU has been great when I need them…
PFCU has been great when I need them for anything
ray van hest
Fast decision and a option to…
Fast decision and a option to prequalify. Relatively low interest rates.
customer
Very good credit union
Very good credit union. They are very helpful in meeting your needs in a time when you need it
gary d
very easy to navigate
very easy to navigate
Rene Velazquez
I had a great experience with PenFed…
I had a great experience with PenFed Credit union. The application process was quick, and easy. They're the best Credit union around. I recommend them without reservations.
Nicole Smith
Good App fairly easy
Good App fairly easy
Carmen Santana
Satisfied with the services provided…
Satisfied with the services provided amd customer service.
Lynn Pahland
Very professional
Very professional, accurate, and extremely helpful staff
Steve
Good rate
It's very good rate.
Jen B
Auto Loan Refi
I wanted to lower my auto loan rate and looked online. I found a whole bunch of services that represent a whole bunch of lenders. They all wanted documents up front before giving out a rate. Who does that. I contacted Pen Fed, and with just a 5 min conversation I was given a rate quote (that was lower than elsewhere) and moving forward was super easy and pleasant. I already uploaded the 1 document they needed and I will be getting the loan file in a day or two, and that's it.
Eddie Stallworth
The ease of getting things accomplished.
The ease of getting things accomplished.
Raymond Faria
Fast service and great rates
Fast service and great rates
Craig Yzquierdo
Awesome Experience
Awesome Experience, we’ve done business with PenFed before, and that’s why we came back!
Bridget Nesbit
My experience with PenFed has been…
My experience with PenFed has been nothing but exceptional. This credit union restored my independence regarding a personal loan based on minimum credit. The process was straightforward forward with communication instantly. Thanks, PenFed!!!
Alan Hert
Pen Fed Credit Union has all of my…
Pen Fed Credit Union has all of my interests and needs in mind for an Honorably Discharged Veteran!
Carolyn Foyle
Helpful
Helpful, courteous and quick help!
Debbie Johnson
Great experience
Great experience
Frank Elesiely
Penfed team are above &beyond
Penfed team are above &beyond , Professional .
Iris Melendez
Excellent service all times.
Excellent service all times.
Gladys
Personal Loan
Accesibility and readiness are vital tools at the moment of processing a personal loan. Process fluent and fast. Online application process was my first experience. Minor dificulties were managed positively.
For “ever” Yours
Penfed was great the application was…
Penfed was great the application was easy-to-use and I was able to see what I was pre approved for, what my payments would be. And the different methods
albert T
so nice to work with rite rates and NO…
so nice to work with rite rates and NO Bull all-around good people
R0793
Loosing their edge
I have been a member of Penfed credit union for over 25 years, and I must note that each passing year seems to bring them closer to resembling traditional banks. While Penfed serves as my primary bank, it hasn't consistently met all my expectations. However, I have consistently managed to resolve any issues that arose. As a monthly user of wire transfer services, I've encountered instances where wires were lost, and, frustratingly, there were times when the wire wasn't even submitted. What compounds the issue is the lack of notification when such problems occur. Penfed does boast very competitive rates on various products, a commendable aspect. It's worth mentioning that (until recently) they offered an appealing 0% interest rate on credit card balance transfers, a feature I hope they reinstate very soon. Additionally, the previous flexibility to link multiple accounts for ACH transfers has been curtailed, limiting me to only two accounts. Allegedly, these adjustments were made to align Penfed with standard banking practices. If I wanted an experience akin to that of a conventional bank, I would open an account at one. In conclusion, while Penfed remains a relatively solid financial institution, the shift from being a top-tier entity to one more in line with average standards is evident.
Ellered Leflore
Great Company?
Great Company?
Carlos Moreno
It's fast to the point
It's fast to the point. It was easy to understand. The choices they offer are great rates.
Patricia Kelley-Hughes
Why I will always use PENFED
The process of applying for a loan is quick and easy! They don't ask a bunch of unnecessary questions. They offer a variety of options and have very competitive rates. A decision is received in minutes and funds are available within 2-3 days after approval.
Paula Salcedo
Very helpful Credit Union and people…
Very helpful Credit Union and people can apply on line and get approved and don’t have to speak to a Customer Service rep, they are excellent. But you can do it on your own.
Jason Scerena
Pros and Cons
PROs: -Competitive rates on loans if you have good credit. -Easy to open an account. -Very friendly and responsive customer service. CONs: -Technology-side is absolutely awful. The website and mobile app straight up do not work from some clients! This is a real deal killer for a mostly on-line financial institution. I would advise PenFed really look to modernize their online and mobile banking infrastructure and get off whatever this incredibly janky Salesforce back-end is.