PenFed Review
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Reviews 1746 
R. Greer
Exceptional Service
I had the pleasure of working with Lashawnda Burger to open my new account at PenFed, and I can’t say enough about her professionalism, warmth, and efficiency. From the moment we connected, Lashawnda made the process seamless and stress-free. She listened attentively to my needs, answered every question with clarity, and guided me through each step with genuine care. What truly stood out was her ability to combine expert knowledge with a personal touch. Lashawnda didn’t just help me open an account. she made me feel valued as a customer and confident in my financial decisions. Her dedication to excellence and her friendly demeanor reflect everything PenFed stands for. If you're looking for someone who goes above and beyond, Lashawnda Burger is the one to ask for. She’s a true asset to PenFed and a shining example of what great customer service looks like!
Aldrino L. Cariaso Sr.
We are very satisfied with the service…
We are very satisfied with the service at this branch inside Fort Bragg , North CAROLINA
James Aguilar
Outstanding Service
Customer service is excellent I would even so outstanding.
Franklin
Amazing people
Amazing people
Raymond Hudson
The agent I talked to was very helpful
The agent I talked to was very helpful, knowledgeable and professional. I was very satisfied with the overall experience. They also took their time and explained everything in a friendly manner.
Nick W
Friendly and knowledgeable
Both representatives I spoke with today were extremely friendly cordial and listened to the issue that I initially had.I was promptly transferred to the correct person to speak with and it was ultimately resolved in a positive manner.
Ray Bray
Very nice people to work with
Very nice people to work with
MARC B
Quick professional service
Quick professional service. Resolved my concerns in one telephone call. Gave more information than I asked for. I glad because I didn't know what else to ask about
rc
I joined PenFed over a year ago
I joined PenFed over a year ago! I wish I had known about y’all sooner. Every time I go in, everyone is pleasant, and service is prompt and courteous. Keep up the great customer service!
Larry Flowers
Correcting My Error
The Penfed Rep I spoke listened to my issue, put me on a brief hold while he looked into my issue. Upon returning, he said the issue was caused by my entering an incorrect code. I have been a Penfed member over 24 years. During this time, I financed several cars and did a major home improvement using Penfed. Their service to me has been excellent.
John P Bergquist
How professional customer service was
How professional customer service was
Kevin Hunt
PenFed credit union is my primary…
PenFed credit union is my primary banking provider and I am completely satisfied with their services and customer relations. I would 100% recommend PenFed to anyone!
customer
PenFed has always been a good attention…
PenFed has always been a good attention to the customer. Prompt and friendly and stay with the customer until customer is fully satisfied. Knowledge and willingness to help customers makes the customer happy.
Lucia
Where to look for what you need
Know the app, know where to obtain what you need. Familiarize yourself with the format and program used
Mavis Matthew M.D
Easy access
Easy access. Daily electronic account briefings.
Timothy Marshall
My wife and I are long time customers
My wife and I are long time customers. Each time we come to PedFed the staff is very friendly and helpful with our needs. The most important thing keeping customers coming back is to put them first before profit, Customers service is everything.
Clark B
PenFed Experience
Started the mortgage process a month ago. I used PenFed recommended Real estate agent who was smart, professional and listened to my needs and didn't waste my time. PenFed mortgage team was easy to work with, kept me up to date and made the whole process easy. The customer service rep who helped me with the closing wire was just awesome. An overall great experience.
Customer
three thumbs up
The representative that assisted me was patient, knowledgeable and kind.
Mafalda McGrane
Blake the customer service…
Blake the customer service representative was very courteous very knowledgeable and very helpful. He put my mind at ease.
K Holleran
Excellent Customer Relations
Interactions with the PenFed reps always leave me feeling like I'm important as a customer.
Jose Ramirez
Pentagon Federal Credit Union a Top Notch FCU
Pentagon Federal Credit Union is very honest in all that they do. I have been dealing with this financial institution for many years and have always received top notch and timely service.
Charlotte Spencer
The people that help are always…friendly
The people that help are always patience treat elders with respect.
Leslie
Review
Love the people at PENFED
Paul Furman
Customer service was wonderful!
Customer service was wonderful! The young women who helped was well spoken, delightful, and knowledgeable. I could not asked for more.
LeRoy Ford
PenFed is an Extraordinary Credit Union
What makes PenFed extraordinary is the people who provide courteous and efficient customer service. Whatever your needs may be, the people at PenFed are ready, willing, and able toGo help you. Good people.
MAURICE R DANZEY
Great customer service experience
The service rep was polite, professional, and knowledgeable. He took care of the issue I needed quickly and to my satisfaction.
Albert R Horne
great customer servic
the service I received was outstanding and very polite , helpful, and useful thank you very much.
Pedro Santiago
Great ‼️
Very helpful and knowledgeable.
Customer
Excellent customer service
PENFED provided me xcellent Customer Service!
Erwin Blancaflor
Credit card application
Process was simple and easy to follow.
Wilfredo Guardiola
Great patience!
Esceptional treatment, clear orientation and great patience with the elderly.
Renato Rodrigues
Excellent customer service and great…
Excellent customer service and great service with any questions it been answered, well informed with their feedback
Greg Morrison
The representative was professional as…
The representative was professional as well as knowledgeable a resolved my problem in a matter of minutes. There was no long wait time, nor any confusion as to what my requirements were. Excellent customer service.
ISAMAR COLON
I love Penfed
I love Penfed ! Please keep the good work
J Howie
Had tried for couple days to resolve…
Had tried for couple days to resolve problems blocking my payoff of credit card balances with funds already on deposit with PFCU. My computer problems that had blocked a solution were easily avoided and my payoff quickly completed!
Jules
Thumbs up Pen Fed
I have used PenFed for years and recommended them to others for car loans and credit cards
Nicole Gibson
The bank is very protective with using…
The bank is very protective with using 3 rd party like Zelle and I really appreciate that.
Joe K
Quick approval!
Auto loan terms and race raise to understand, application, smooth, and easy. The promissory note took a few tries to sign online, but the ability to pick up the check from any branch was fantastic! Thank you, Pentagon Federal Credit Union!!
Amanda Martin
Representative was courteous
Representative was courteous, knowledgeable and treated me with respect. I have been a member longer than I can remember. I was disappointed I could not finance the purchase of my home with PenFed. Otherwise you’re my favorite financial institution.
Alfredo Rivera
I called very nervous then NOT…
I called very nervous about a auto loan and with Penfed was easy fast and everyone treated me well.
Rosa Velazquez
Just keep thing simple
Just keep thing simple don’t forget to update apps and refresh website browsers
Michel Saint-Hilaire
Honest answer to my questions.
Honest answer to my questions. I appreciate your fraud protection alert.
Gloria wilson
Situation solved
Situation solved. Thank you.
Chris D
I’ve been with this bank for years!!
I’ve been with this bank for years!!! I love the Premium Savings. The service is just top notch, the representative are extremely welcoming and professional.
Jose Marrero
Excellent service
Excellent service
Roger
I have been doing business with PenFed…
I have been doing business with PenFed for thirty years and they have always been excellent in every aspect.
Van
The representative was very knowledgeable …
The representative was very knowledgeable and courteous
customer
Professional service
Professional service
Sophia Tauiliili
Very personable and professional
All around great service. Thank you Pen Fed Team!
mario
New card
Great customer service, fast delivery
Donald Byrd
Personnel eager to help
Personnel eager to help, with a smile
Tom
PenFed doesn't want you to call them ever again
The PenFed phone number is now not visible on their website. I found it only on my printed statement. When I called the number I had to go through a 6 layer phone tree to reach a live person. The live call center person was great, but PenFed doesn't want you to be able to reach her. Fire the bots, PenFed! Your members want an easy way to find phone numbers and an easy to reach human beings. Give your members what they want.
COL Kenney
Outstanding Cust Service
Outstanding Cust Service - took time to answer all my questions and help me understand how to build credit for my 15 yr old TWS!!!! HOME RUN SERVICE All the Way - 5 Stars *****
Mary M
Very satisfied with representative
Very satisfied with representative
Maria Morales Burgos
Excellent customer service
Excellent customer service. Agents are responsive and respectful. Service offered by the bank is great.
Carol Cockerham
Trust worthy!
They were true to their word from the start. Never changed a thing or tried to, even offered more. They helped me w something my bank caused, helped me fix it immediately. I WILL use them again.
LEROY
Member since 1983!!!!!!
Member since 1983!!!!!!
Bobby Grouper
Knowledgeable people
Knowledgeable people and a pleasure to deal with
Mustafa Kamal
I am doing business with Penfed more than 6 years
I am doing business with Penfed more than 6 years. Great interest rates for auto loan. Great customer service.
Lenin Moreno
experience with obtaining information on a car loan
Great experience with obtaining information on a car loan. The folks at Pendfed are very courteous and professional. Would recommend Pendfed to all my friends and family
Dr Harry J Maue
Everyone was very helpful but I still…
Everyone was very helpful but I still cannot get into my account…Dr. Maue
Julienne Duenas
Easy online application process
The ease and convenience of applying for an auto loan was amazing. In less than an hour, the application was filled out, reviewed, approved and processed all online. Within two days we picked up the check to deliver it to the dealer!
Joseph Russelburg
I found a car with a pretty standard…
I found a car with a pretty standard discount. The auto loan interest rate I was offered was significantly higher than advertised, with no explanation.
Deb in Hawaii
Excellent Service
I’ve been a PENFED customer for over three decades and the customer service is always extremely reliable. They do everything they can to assist their customers.
Ferman Covington Jr
Excellent customer service at oenfed on HaygoudxRd Va Beavh aVa
This credit union bank is excellent!!!!😁😁😁👍🏾👍🏾👍🏾👍🏾😄😄😄😁😁❤️❤️❤️
Joaquin Feliciano
I wait less than an hour for the whole…
I wait less than an hour for the whole transaction in canceling the certificate and getting the check. Marvelous!!!
Hector Nevarez
they answer all my questions ,great…
they answer all my questions ,great attitude thank you.
Jose Hernandez
Penfed rocks
the entire process was easy, and the service reps where fantastic.
Jarad Williams
Amazing customer service!
The representative was quick, easy to understand and solved my problem. PenFed customer service is top notch and why I will be a customer for life.
K Holleran
Outstanding Service
Reps are available six days a week, courteous and knowledgeable, always pleasant, and deliver outstanding service.
BekitembaHove
Always impressed with the welcoming
Always impressed with the welcoming, professional demure and warm atmosphere at the PenFed Credit Union, King Farm branch.